CC - Item V.A - Requested Modification To Consolidated Disposal AgreementStaf epor
TO: HONORABLE MAYOR
AND MEMBERS
ROSEMEAD CITY COUNCIL
FROM: FRANK G. TRIPEPI, CITY MANAGER ~ 1'
DATE: JANUARY 25, 2000
RE: REQUESTED MODIFICATION TO CONSOLIDATED DISPOSAL AGREEMENT
In correspondence dated December 22, 1999 (see attached), Consolidated Disposal Service, Inc.,
requested modification of agreement terms and conditions to permit reduction of office hours for the
Rosemead field office. CDS requests to reduce hours beginning the week of February 1 n to 10:00 am
through 5:00 pm Tuesday and Thursdays, and be closed Monday, Wednesday and Friday. The week
after residential billings are mailed, CDS would revert to office hours of 10:00 am through 5:00 pm
Monday through Friday. Customers would continue to have access to CDS customer service
personnel by telephone.
Mr. Richard Fierro, Director of Community Affairs, has requested to address the City Council on the
subject at the January 25`h meeting.
COUNCIL `-.GEZ-ND A
JAN 2 5 2000
F EM No. ~ .
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CONSOEID ATED
DISPOSAL S P" (111-1. INC.
December 22,1999
Mr. Frank Tripepi
City Manager
City of Rosemead
8838 E. Valley Blvd.
Rosemead, CA 91770
Dear, Mr. pepi:
As part of our agreement with the City of Rosemead we have maintained an office in the
City to better serve customers. For many years customers from Rosemead, South El
Monte and others have used this office to make payments and set-up or cancel service.
Our office has also been available, on occasion, for city staff to help with customers
service requests
Survey of Current Office Use
We have monitored the current activity of our office from July 1999 to September 1999.
The survey gave us a better understanding of the level of service necessary to meet the
needs of the residents of Rosemead and the staffing requirement of the office. The survey
also shows that an average of 6 cash/check transactions were recorded during the month.
These transactions were a result of mail or walk-in customers. Also, an average of 114
telephone call per month were received by the office for various service related issues. In
contrast, in our main office our customers service representatives handle anywhere from
80 to 150 call daily.
Proposed New Service Days
We therefor respectfully request to reduce the operating hours of our office in the City of
Rosemead to the following:
■ Beginning of the week of February 1, 2000 the office will be open every Tuesday and
Thursday from 10:00 a.m. to 5:00 p.m. The office will be closed Monday, Wednesday
& Friday.
■ Walk-in customers can deliver payments directly to a drop box located on door
entering our office on the days the office is closed.
■ There will be no interruptions of posting of customer payments.
PRINTED ON RECYCLED PAPER CJ
12949 TELEGRAPH ROAD c,", SANTA FE SPRINGS, CA 90670 (562) 946-6441 cam, FAX (562) 906-0251
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■ The week after residential billing is mailed to customers, the office will be open
Monday - Friday 10:00 am to 5:00 p.m.
■ Customers may continue to reach customer service by calling 626-2884919 or 1-888-
339-3723. Telephone calls received after 5:00 p.m. will be answered by our automated
attendant.
Mr. Tripepi, we are open to any suggestions you may have on the above request.
Naturally; we will adequately inform all Rosemead residents of these changes by placing
this information in local newspaper, including notices in our next billing, and flyers will be
handed out to all walk-in customers. Please call me at your earliest convenience to discuss
this matter.
Respectfully Your,
Richard Fierro
Director of Community Affairs
cc: Ron Krall, Vice- President, General Manager, CDS
Paul Kachirsky, Dierector of Customer Service