Southern California Edison Claim LetterSubmitting a Reimbursement Claim to Southern California Edison (SCE) for
2011 Windstorm Damages
Because you are one of our customers who may have been affected by the windstorms experienced in
a portion of Southern California Edison's (SCE) service area on November 30 and December 1, 2011,
we are reaching out to you.
SCE wants to make sure you have all the information you need if you wish to file a reimbursement
claim for any loss resulting from the outages.
Although SCE is typically not liable for reimbursing claims based on events of nature or other factors
that happen outside our control, we will carefully review and research any customer claims. If SCE
does not reimburse you for any loss you may have incurred, you can contact your insurance company.
Damages may be covered by a homeowner's or business insurance policy, or other type of insurance.
Meanwhile, we want to make it as easy as possible for you to file a claim with SCE.
To file a claim, follow these steps:
1. Gather any supporting documents to support your reimbursement claim. Duplicate or electronic
copies are accepted. Be sure to save your original materials. If your reimbursement claim is for food
loss, an itemized list is sufficient.
2. Complete a reimbursement claim form —you can call SCE Customer Service at (800) 250 -7339 and
request to have a claim form mailed to you, or you can complete a claim form online at
www.sce.com /claims.
3. Select the method by which you want to send us your claim. To help expedite reviewing your claim,
choose only one of the following:
• Online — at www.sce.com /claims. You can complete a claim form directly on this site.
• E -mail — send a completed claim form as an e-mail attachment, together with electronic
copies of supporting documents, to: claims @sce.com.
• Fax — fax your completed claim form and supporting documents to (626) 569 -2573.
• Mail — send your completed claim form and supporting documents to:
Southern California Edison
Attention: Claims Department
P.O. Box 900
Rosemead, CA 91770
Deadline for Submittina Claims
SCE requests all claims related to the windstorm must be submitted on or before July 1, 2012.
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Contact Us
We appreciate your patience and cooperation following the recent outages. For complete details on
submitting claims, visit www.sce.com /Claims.
Frequently -Asked Questions
I want to speak with an SCE Representative to get more information. Who do I call?
If you wish to speak with an SCE Representative, please call (800) 250 -7339.
For assistance in languages other than English, please call
Espanol
Korean 11
(800) 250 -7339
(800) 628 -3061
Chinese IM
Vietnamese Tieng Viet
Cambodian
(800) 843 -8343
(800) 327 -3031
(800) 843 -1309
If I file a claim, will I definitely be reimbursed?
Although SCE is typically not liable for reimbursing claims based on events of nature or other factors
that happen outside our control, we will carefully review and research your claim.
What if SCE decides they are not responsible for my loss?
If we do not reimburse you for your loss, you can contact your insurance company. Damages may be
covered by a home owner's or business insurance policy, or other type of insurance.
I already filed a claim around the time of the outages, and I haven't heard anything from SCE.
How will I know if SCE received my claim?
We are currently in the process of sending out acknowledgement letters to customers whose claims
were recently received. We are reviewing and responding to all customer claims related to these
outages on an individual basis.
Why is it taking so long to get an answer to my claim, and when can I expect a response?
Because of the unique nature of the windstorm, the claims review process is taking longer than usual.
However, apart from any unforeseen or unusual circumstances, for claims we received prior to January
31, 2012, we're committed to responding by February 17, 2012.
I didn't file a claim yet, but I want to now. Is there a deadline for submitting a new claim related
to the November /December 2011 windstorms?
We request all claims be submitted on or before July 1, 2012.
It's been awhile since the windstorm outages — how long will it take to get a response to my new
claim?
If you submit a claim and SCE receives it between January 31 and July 1, 2012, we will send you an
acknowledgement letter within five days, indicating your claim will be handled within the following 30
days.
Do I need to provide a receipt for food loss?
If your reimbursement claim is for food loss, an itemized list is sufficient.
Is there any other way I can contact SCE with questions about my claim?
You can also send questions via e-mail to Claims @SCE.com.
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