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LEROY D. BACA. SHERIFF -
PROCEDURES FOR PUBLIC COMPLAINTS
How Do I Make A Complaint
You may make a complaint in person, or by calling or writing to any Sheriff station,
jail or facility. If you write, your complaint does not have to be on any special form.
When you make your complaint in person, ask for the Watch Commander or person
in charge. The Watch Commander will listen to your complaint and fill out what we
call a Service Comment Report. If you choose to call in your complaint, dial 1 -800-
698 -TALK.
What Happens After I Make A Complaint?
The Sheriff's Department will look into your complaint and talk to the people
involved. Please give us a list of people you think we should talk to that can give us
specific information about your complaint. The amount of time it takes to complete
a complaint review or investigation depends on many factors and can vary from a few
days to several months.
You can check with the Sheriff's Department at any time about your complaint.
When we are finished looking into the matter, we will write and tell you what was
decided. The Department may find that your complaint is justified and take
appropriate action with respect to the employee.
On the other hand, the Department may not find enough information to substantiate
misconduct on the part of our employee. If you are dissatisfied with that decision,
you can talk to the Station Captain or the person who was in charge of looking into
your complaint. They will listen to your reason for dissatisfaction and try to assist
you.
What If I Still Don't Like The Way My Complaint Was Handled?
If you think your complaint was not handled correctly or you don't like the
Department's decision, you can call or write to the County Ombudsman. The County
Ombudsman does not work for the Sheriffs Department. His job is to review how
the Sheriff's Department looked into your complaint and came to its decision. He
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does this after the Sheriff's Department is finished looking into the matter. You can
also call him if you think it is taking too long to handle your complaint. His
telephone number is 1- 800 - 801 -0030.
You have 10 business days from the date of the letter informing you of the Sheriffs
Department's decision about your complaint to call or write the Ombudsman. He will
review how the Sheriff's Department looked into your complaint. Sometimes the
Ombudsman will appoint a retired judge to look into the matter.
When the Ombudsman or retired judge finishes looking into your complaint, he will .
write and tell you what he decided. He may ask the Sheriff's Department to look into
your complaint again. If that happens, the Sheriff's Department will write and tell
you of its final decision.
LOS ANGELES COUNTY SHERIFF'S DEPARTMENT
PUBLIC COMPLAINTS
Name
Address
City
Date /Time of Occurrence
Location of Occurrence
Date of Complaint
zip
Names and I.D. Numbers of Deputies Involved (if known)
Has . any member of this, Department - attempted to discourage you, in any way, from bringing
this matter to the attention of the Department? Yes _ No
If yes, who?
Details: (Please summarize your complaint, and include names of witnesses and any other
factual, supporting information.)
Phone
State
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Signature
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Los Angeles County Sheriff's Department
Training Division
4700 W. RAMONA BLVD.
MONTEREY PARK, CA 91754-2169
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