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CC - Item 3F - Award of Contract for Wi-Fi Hardware and ServicesROSEMEAD CITY COUNCIL STAFF REPORT TO THE HONORABLE MAYOR AND CITY COUNCIL FROM JEFF ALLRED, CITY MANAGER DATE: SEPTEMBER 9, 2014 SUBJECT: AWARD OF CONTRACT FOR WI -FI HARDWARE AND SERVICES SUMMARY Included in the 2014 -15 Strategic Plan is the exploration of improvements related to technology infrastructure within the City. One particular item of focus is to evaluate the installation of WI-Fi infrastructure within the City. Over the past six months staff has been evaluating and testing Wi- Fi systems from various providers to ensure the City could obtain a system that would meet both the short-term and long -term goals of this project. The initial phase or pilot program will include the installation of a Wi -Fi network at City Hall, the Rosemead Community Recreation Center (RCRC) and the new Public Plaza. A formal RFP was developed based on the test experiences and bids were submitted by five firms. Some key components of the system specified includes: • Scalability of the system to ensure growth potential to include all City facilities and beyond • Central management of the system • Adequate security and reporting tools to ensure the system is secure and safe • Ability to create separate networks for City personnel and the public • Proven track record with government agencies and large scale deployments After careful examination of the five proposals from four different hardware manufacturers, the Aerohive solution proposed by GST Information Technology Solutions is recommended. Aside from the proposal having the lowest total cost overall and on a per access point basis, their systems for reporting, control, and other features stood out among the competition. Staff Recommendation Staff recommends that the City Council adopt Resolution 2014 -39 allocating $20,000 from General Fund reserves for the installation of Wi -Fi at City Hall, the Rosemead Community Recreation Center and the Public Plaza. ANALYSIS The City has never had a readily available Wi -Fi solution for staff or the general public at any of the City's facilities. Due to the uncertainty of the volume of use of a system and the requirements put upon the City's technology infrastructure, it is recommended to roll out such a project as a phased approach. The City's current network infrastructure is sufficient for the current needs of staff, but is not equipped to handle exponential increases if a Wi -Fi system were brought online and opened to the general public. Many of our locations such as the Garvey Community Center and Rosemead Park have very few staff at the locations and therefore have minimal network or rMM N0, 3v, City Council Meeting September 9, 2014 technology requirements. A site that currently has only 3-4 users would be crippled if a Wi-Fi solution was brought on board and public use jumped to 10 or more users. The first locations proposed have been done so because they have the current infrastructure to handle an expansion of usage without any major infrastructure improvements. If proven successful, staff will develop an expansion plan that could be adopted as part of the 2015 -16 Budget. Fiscal Analysis The 2014 -15 Budget includes $5,000 for a pilot Wi -Fi project. As the RFP was developed, it was determined that such a small scale program would not provide us with enough details and information to adequately implement a pilot Wi -Fi system. As such, staff is requesting an additional allocation from General Fund reserves of $20,000. PUBLIC NOTICE PROCESS This item has been noticed through the regular agenda notification process. Submitted by: Matthew E. Hawkesworth Assistant City Manager Attachments: Resolution 2014 -39 GST Information Technology Solutions Proposal 2 oft RESOLUTION NO. 2014 -39 A RESOLUTION OF THE CITY OF ROSEMEAD APPROVING VARIOUS APPROPRIATIONS WHEREAS, appropriations are the legal authority for a City to spend its funds; and WHEREAS, from time to time it is necessary to amend the budget with additional appropriations; and WHEREAS, purchases charged to the line items requiring additional appropriations have received prior City Council approval. NOW THEREFORE, $20,000 is appropriated in the General Fund for Expenditures as defined below: Expenditures $20,000 101 - 1315 -5840 I.T. Equipment The additional appropriation is made a part of the approved FY 2014 -15 Budget as though it were a part of the initial approved budget fully set forth and the City Manager is authorized and empowered to expend such sum for the purpose of such account, but with no expenditure by any office or department for any item within an account shall exceed the amount budgeted therefore without prior written approval of the City Manager. PASSED, APPROVED and ADOPTED this 9th day of September 2014. Bill Alarcon, Mayor ATTEST: Gloria Molleda, City Clerk Responseto Civic Center Wireless Network Prepared for City of Rosemead City Clerk Office 8838 E Valley Blvd Rosemead, CA 91770 July 14 ", 2014 By d>GST Inlonnation Technology SWU[imrs 13043 E 166' Street Cerritos, CA 90703 July 14", 2019 City of Rosemead City Clerk Office 8838 E Valley Blvd Rosemead, CA 91770 Re: Civic Center Wireless Project Golden Star Technology ("GST"), incorporated in 1984, is one of the largest independent southern California value -added resellers and system integrators. GST is focused on providing innovative technology hardware and services. With over two decades of experience managing critical IT systems within the public sector and large corporations, GST continues to provide optimal performance, reliability, maintainability, and scalability. GST offers a local presence, financial stability, proven experience and leadership, and comprehensive information technology services. Our extensive experience in similar work with other clients, strong relationships with manufacturers, and qualified professional personnel, we will provide the City of Rosemead with cost efficient and productive IT solutions. GST has more than 40 technical service professionals each holding multiple certifications. This allows us to provide continuous operations of the IT infrastructure, cost effective solutions, consistent and reliable services, and green initiatives to meet the current and growing needs of the City of Rosemead. Based on the information provided in REP, GST does not have any deviations or exceptions taken to the REP requirements, Statement of Work, specifications and /or proposed contractual terms and conditions. GST Account Team - authorized to represent GST Liz Fierro Kevin Patel Dave Haack Account Executive Sales Manager Solutions Architect 13043 166" Street 13043 166t' Street 13043 166" Street Cerritos, CA 90703 Cerritos, CA 90703 Cerritos, CA 90703 562- 345 -8709 562- 345 -8768 562.345.8741 ff erro0astes com kpatel@-qstes.co m dhaack(dastes com GST appreciates the opportunity to participate in the aforementioned bid and looks forward to assisting with a successful implementation. Sincerely, / l Kevin Patel Sales Manager Golden Star Technology Inc. 13043 166`" Street Cerritos, CA 90703 Dir: 562- 345 -8768 koatel(olostes com b. Executive Summary Per the City of Rosemead's requirement, the primary purpose of the Civic Center Wi -Fi is to allow City personnel access the City's private local area network from the Public Plaza and in City buildings. A secondary purpose is to promote economic development by providing dependable and free Internet access to the General Public. Intended uses are as follows: City Employee Use — The Wi -Fi is intended to facilitate employee access to virtually all network resources from wireless and mobile devices. The City's side of the wireless network should include the ability to differentiate between City owned equipment and employee's owned devices (BYOD). Community Uses - The system will provide no -fee public access to the Internet within the coverage area. The City intends to have a portal page for system access to facilitate the dissemination of City news and information. The system is intended to support "casual" usage and users should not view the system as providing coverage inside private buildings for the purpose of creating an alternative to commercially available Internet access for ongoing business or residential needs. GST has reviewed the various requirements in the RFP and believes that the proposed solution from Aerohive & GST meets or exceeds all the requirements. GST's experience with leading wireless manufacturers led us to select Aerohive for not only current, but future needs of the City of Rosemead. The proposed solution includes the following bill of materials and services based on discussions and site - walks with the City of Rosemead; additional technical specifications will be provided in section H. Indoor Access Points: Quantity 17x: Indoor 2x2 802.11n AP121 Access Point Quantity 17x: HiveManager Software for Indoor Access Points + 24/7, 3year support Outdoor Access Points: Quantity 2x: Outdoor 2x2 802.11n AP170 Access Point Quantity 2x: Outdoor Antenna Kit Quantity 2x: HiveManager Software for Outdoor Access Points + 24/7, 3year support Professional Services: Installation of quantity 17 indoor access points Installation of quantity 2 outdoor access points Set -up, testing & configuration of HiveManager with all access points Set -up of City of Rosemead's web portal Training c. Vendor Information Golden Star Technology otherwise known as EST, has over 25 years of experience providing integrated services and solutions to commercial and public sector clients. GST distinguishes itself from our competitors in several ways. GST is a privately held corporation, with roughly 100 employees, $100 Million dollars in revenue, financially stable, and growing at almost 20% annually. GST offers decentralized decision making. This allows our personnel to make quick field decisions. Other areas where GST distinguishes itself are: CONTINUOUS IMPROVEMENT GST's philosophy is built in "Continuous Improvement" and based upon clearly defined processes and procedures implemented across the organization. EST has defined and implemented best practices for business operations and a continuous improvement process to identify and quickly rectify any service challenges. REAL PRIORITIZATION GST's size will provide you with a sense of real prioritization. Our account management, communication and decision methodology allows for a true partnership. GST's after - the -sale support is recognized by our client's references for providing for optimum responsiveness. You will have access to the highest levels within our organization and the GST account management team will be both measured and compensated based upon your satisfaction. FLEXIBILITY Since the technology industry is characterized by rapid changes in hardware and software, we continually refine our infrastructure and systems management processes to encompass new computing platforms. To meet our clients' exact requirements, we are committed to maintaining service offerings at a very high level of technological proficiency and we believe that we have developed a reputation for providing innovative solutions to satisfy our clients' requirements. GST'S COMMITMENT Our strong relationships with manufacturers allow us to work closely with our partners to provide the latest in technology and product evaluation. GST will ensure quality of service and manage the relationship through our project management tools and quality management system. We have multiple processes and programs in place to ensure consistent delivery of services. GST assigns an account manager and develops a detailed task list to manage all services, coordinating GST personnel and providers. Regular project team meetings are held to identify, review and report on all tasks including status reports and challenges. These process review meetings keep all parties informed of activities and ensure the established framework is successful. This formal quality guideline allows us to interface between all of our departments and partner relationships to ensure strategic quality control methods. CUSTOMER SERVICE Our customer service philosophy is to deliver exceptional service and to ensure that each of our customers feel as if they are our only customer. Every team member at GST is customer focused and are reinforced annually through our companywide customer service training, "Soaring to Excellence, Inc. ", a third party customer service training company providing seminars and training on "How to Deliver Exceptional Customer Service ". GST also has a very successful program in which we can help facilitate your installation and deployment support. Our model allows us take on large scale deployment projects and fulfilling documented service levels. This allows you to concentrate on other big picture issues and have GST take care of the day to day installation, configuration, and implementation of technology solutions. GST SOLUTIONS CENTER & TRAINING FACILITY Your staff will have full access to GST's $2 million dollar state -of- the -art Solutions Center and Training Facility. This multi- manufacturer facility offers engineer training, proof of concept capabilities, solution demonstrations in a live IT production environment, and visibility to new technology. The unparalleled selection of sales and technical resources, assembled in one place, helps you make confident investments in technology. Our certified engineers and technical resources will empower you to invest confidently in technology and provide validated consultative services. AEROHIVE BACKGROUND Aerohive is an innovative enterprise mobility company. Aerohive's solutions enable enterprises to leverage the power of mobility to increase productivity, engage customers and grow their business. Aerohive proprietary mobility platform utilizes the cloud and a distributed, controller -less architecture to deliver unified, intelligent, simplified networks that can be cost - effectively deployed. The scalability, and Flexibility of our platform makes enterprise mobility available to organizations regardless of their level of IT resources and enables consistent network architecture to be deployed across enterprises of all sizes. Aerohive's enterprise mobility platform has delivered a compelling, proven solution as confirmed by over 13,000 end - customers around the world. In 2013, Aerohive was positioned as a "Visionary" in the Gartner Wired and Wireless LAN Access Infrastructure Magic Quadrant and was recognized by Deloitte as the Fourth Fastest Growing Communications /Networking Company in North America. Please refer to attachment: Aerohive Letter of Authorization HELP DESK & TECHNICAL SUPPORT Our To// Free Hardware/Software Hot - Line /Help Deskassistance number is (877) 778 -8930 and has the ability to support a minimum of eight (8) concurrent calls or e-mail hoservicec ostes rom. In addition, the City of Rosemead can create and monitor all tickets through GST's Service Portal at www.gstes.com/servi . d. Project Staff Information GST looks forward to successfully providing the following services based on the information provided and complete installation of Aerohive Wireless AP's at the city's location. Service planning A GST engineer or project manager will schedule the design verification and service deployment at a time mutually agreed upon between GST and the City of Rosemead. Design Verification A GST engineer or project manager will meet with the Customer to verify the environment and that customer expectations match the services proposed to be provided herein. If this Scope of Services does not meet the customer's service expectations or if the customer's environment differs from that understood by GST, GST reserves the right to A) either withdraw from providing services or B) this Scope of Services, including price, will need to be adjusted. Service Deployment GST will provide the following services: • Installation of Aerohive Wireless AP's indoors and outdoors. • Configure Aerohive AP's to customer requirements via cloud interface. Service limitations Services such as, but not limited to, the following are excluded from this service: • Planning, design, implementation, or assessment of the city's overall architecture • Any services not clearly specified in this document • Performance testing • Scripting • Migrations from older firmware or software versions, unless specifically indicated • SAN Assessment Team Members Jason Wang Chief Technology Officer • Manages GST's technical and engineering team • Provides team leadership and support • Overseas all engineering projects Certifications: • HP Networking Master Accredited Systems Engineer • HP Accredited Systems Engineer (ProCurve Networking & WAN Technologies) • HP Accredited Systems Consultant (Storage) • Cisco Certified Design Associate (CCDA) • Cisco Express Foundation Design Specialist • VMware Certified Professional (VCP) • Microsoft Certified IT Professional • EMC TA Certified Jimmy Chen Senior Systems Engineer • Consults, designs, and architects data center solutions • Provides team leadership and support Past Projects • Novell to Exchange 2010 Migration • Microsoft Active Directory Upgrade • Disaster Recovery Architect and Solution • Network Re- design and Implementation • Virtual Desktop Infrastructure (VDI) Implementation • Server Virtualization Design and Implementation Certifications: • HP Networking Master Accredited Systems Engineer • Cisco Certified Design Associate (CCDA) • Cisco Certified Network Associate (CCNA) • Cisco Advanced Unified Computing (UCS) • VMware Certified Professional (VCP) • HP Accredited Systems Engineer (Storage) • Microsoft Certified IT Professional • Microsoft Certified Systems Engineer • Microsoft Certified Professional(Lync) Dave Haack Senior Solutions Architect • Designs, and architects multi- vendor data center solutions • Servers as project manager for projects • Offers advanced technical and business consultative services Past Projects • High Availability Data Analysis Design and Implementation • Worldwide Online Gaming Design • Server Virtualization Design • Disaster Recovery and Backup Design • Network Design and Implementation • Application, Server, Network Management Implementation Certifications: • B.S. — Computer Science o MBA — Finance and Intl. Business o HP Networking Accredited Presales Professional o VMware Technical Sales Professional (VTSP) o ML V3 Foundation • Axcient Certified Engineer • HP Accredited Systems Engineer (2008) • Microsoft Certified Systems Engineer (2006) e. References GST has designed, implemented, and supported full end -to -end network solutions for various government and education amounts in southern California. Past and current clients include Santa Margarita Catholic High School, Saddleback Valley Unified School District, Los Angeles Harbor College, and Los Angeles Pierce College. Client Name: Santa Margarita Catholic High School Project Description: EST designed a managed 1OGb switch upgrade for Santa Margarita Catholic High School. This project was such a success that GST was invited back the following year to design and implement the new wireless network. Peter Leonard Information Technology Director 22062 Antonio Parkway Rancho Santa Margarita, CA 92688 Email: leonardp@smhs.org Client Name: Saddleback Valley Unified School District Project Description: Wireless and Network Infrastructure Upgrade. GST provided cabling, cable runs, rack and stack, and installation of over 400+ access points. GST also provides networking hardware and audio visual solutions. Paul Nguyen Network Administrator 25631 Peter Hartman Way Mission Viejo, CA 92691 Email: Paul.nguyen @svusd.org Client Name: Los Angeles Harbor College Project Description: Networking Design & Implementation. CST provided full end -to -end solution for Los Angeles Harbor College including network, cable runs, access points, storage, servers, virtualization, disaster recovery, and audio visual solutions. Terrence Lew MIS Manager 1111 Figueroa Place Wilmington, CA 90744 Email: lewt @lahc.edu Client Name: Los Angeles Pierce College Project Description: Network Infrastructure Design & Implementation. GST provided full end -toend solution for Los Angeles Pierce College. GST's tasks include: recommendations of network solutions, installation and configuration of networking products, testing and validation of networking products, client training, and post project support. Mark Henderson IT Manager Pierce College 6201 Winnetka Avenue Woodland Hills, CA 91371 Email: henderME @piercecollege.edu fir Pricing Matrix AP121, indoor plenum rated 2 radio 2x2 802.11a/b/g/ ,1 1 -N -FCC 1 0 /100 /SOW, LISP, FCC 17 $64900 535695 $6,068.15 regulatory domain, without rAH-Ap power supply HiveMa oager Online Express or Enterprise lorone indoor 100 - 24x7 -3YR- ies AP For three years& includes 17 $190.00 $104.50 $1,776.50 24x7 Phone support & software subscription and customer portal access AN C AP170 outdoor access point 2 $1,499.00 $824.45 $1,648.90 AP170 outdoor antenna kit T -KIT (2x2AGhn ace and 2x5Ghz 2 $:.Dow $11000 $220.00 7di i) HiveManager Online Express or Enterprise for one 170 series AP 3Y8 for three years &includes 24 x7 2 $36000 $19800 $39600 Phone support & software subscription and customer ortal access Attesz Point Hardware CST - AP -INST Installation T Network Configuration, Testing GST- NTW -CONF and Access Portal Deployment L �A -�A `F rl.lmryr E [ial W1AN C [ IAEWQ 2 day AH TNG AEWC -FCC- S k. ru ng cg $1,499.00 NEW �) AN TN IN NFRd training kit (AH- TNG- WIFINFP- i KIT FCC) g. Compliancy GST and Aerohive confirm that we are able to meet all requirements of the RFP listed. h. Functional Requirements 1. The following principles should guide development of proposals: 1.1. Functionality — Overriding importance is given to making sure proposals accomplish the City's objectives. Agreed 1.2. Minimize complexity — The City wishes to minimize the number of manufacturers and products in our environment to reduce the level of complexity and integration between products. Additionally, ease of use and ongoing maintenance are important. Agreed 1.3. Scalability — Products must meet initial functional objectives but also be highly scalable to meet future growth and requirements. Agreed 1.4. Cost effectiveness — Wherever possible the City would like to leverage existing equipment and software thereby providing the most cost- effective solution possible. Agreed 2. General System Specifications 2.1. The same software, configurations and product functionality supported across all platforms in the product family proposed. Agreed 2.2. All proposed wireless solutions must be 802.11n standards - based. Agreed 2.3. Scalability needs to include ability to easily add more access points and to add remote sites. Agreed 2.4. Number of supported users' needs to be easily scalable and this should include solutions for remote site connectivity including sites across public space. Agreed 2.5. Intuitive and easy single point of configuration to minimize IT administration, training and ongoing support. Agreed 2.6. Installation and infrastructure work will have to be carefully planned to minimize downtime. Agreed 2.7. Ability to terminate APs from the trusted LAN as well as the untrusted internet. Agreed 2.8. Ability to route traffic into the LAN or directly to the internet based on SSID or user authentication. Agreed 2.9. The proposed solution must be self - contained, integrated, overlay, not requiring upgrades or enhancements to existing routers or switches. For example, the City currently has Cisco PoE switches at all facilities. The system should not require upgrading all switches for PoE+ functionality. Agreed 2.10. System must be highly available, have no single point of failure and support multiple levels of redundancy. Agreed 2.11. OPTIONAL - If a hardware controller is proposed, chassis redundancy with automatic failover should be included as an optional item in the proposal. Agreed 2.12. OPTIONAL — Facilitate process for non -IT staff to create temporary guest IDs and passwords to automatically expire /role provisioning. Agreed 3. Authentication and Encryption Specifications The Vendors solution must support the following standards: 3.1. WPA2 /AES link layer encryption Agreed 3.2. Ability to customize the pre - authentication network access rights beyond DHCP response (e.g. to allow PCs and MACS to finish network scripts and network boot ups.) Agreed 3.3. Web -Based Authentication for public access (e.g. WebAuth /Captive Portal). Agreed 3.4. Airtime -based bandwidth contract for guest SSID or users to preserve channel access for particular SSIDS. As an example, granting a higher percentage of airtime to employee SSIDS or users as opposed to guest SSIDS or users. Agreed 3.5. OPTIONAL - Time -of -day duration based access per guest user of increased control and security, for a period of 24 hours. This parameter should be configurable. Agreed 3.6. OPTIONAL - Integration with Active Directory is desired but not required. Agreed 3.7. OPTIONAL - 802.Ix based authentication. Agreed 3.8. OPTIONAL — Time -of -day duration based access per guest user of increased control and security, for a period of 24 hours. This parameter should be configurable. Agreed 3.9. OPTIONAL — Time -of -day availability of guest SSID for increased control and security, for a period of 24 hours. This parameter should be configurable. Agreed 4. Access Points (APS) 4.1. Support 802.3af standard Power- over - Ethernet (PoE) with full capacity and operation of the AP and all features. APs requiring PoE+ for full performance must be noted. The APs should also support inline power or AC adaptor as the situation warrants. Agreed 4.2. Support the use of 802.1In and MIMO technologies. Agreed 4.3. Ceiling, wall or pole mounting options. Agreed 4.4. Minimum of 8 SSIDS and BSSIDS available on each AP. Agreed 4.5. The WLAN infrastructure can provide a centralized view of the Access Points health. Agreed 4.6. If configured to, all wireless security and services should continue to serve existing clients if connectivity to the controller is lost. Agreed 4.7. OPTIONAL - Internal and external antenna options. Agreed S. AP Management 5.1. Automatic deployment of firmware and software updates to all APs without physical user intervention at the AP. Agreed 5.2. Support discovery protocol from APs to find and sync with switch /controller that works over routed and switched subnets and the City's MPLS, and does not require reconfiguration or features on routers or switches. Agreed 5.3. All AP configuration and service delivery information centrally managed and maintained via the switch /controller. Agreed 6. RE Management 6.1. AP can scan at regular intervals to collect RE statistics without affecting client performance. Agreed 6.2. Traffic shaping capabilities. Agreed 7. Amess Control 7.1. Ability to create rules for access. Agreed 7.2. The APs firewall must be able to take action against traffic based on predefined alerts Agreed 8. Intrusion Detection /Prevention 8.1. Wireless intrusion detection solution. Agreed 8.2. Blacklisting of wireless user devices after failed authentication attempts for web based authentication and 802.1x authentication against user - defined thresholds. Agreed 8.3. Blacklisting of wireless devices. Agreed 8.4. Vendor's proposed solution should provide PCI compliance reporting. Agreed 9. Mobility 9.1. The system must support seamless roaming capabilities across APS such that the client connection is maintained when roaming within the building. Agreed 10. Management 10.1. Single, unified management view to multiple controllers /switches and access points. Agreed 10.2. Single dashboard view of overall network, user, and security status. Agreed 103. Configuration and policy changes applied globally to all systems and APs from a single entry point. Agreed 10.4. Support for large scale deployments using browser based network management. Agreed 10.5. APs can be updated to support wireless mesh capability without requiring a separate dedicated switch /controller or static radio configuration. Wireless mesh should support dynamic path routing for redundancy. Agreed 10.6. Ability to deliver real -time AP and user stats, advances search capabilities, and generate reports. Agreed 10.7. Browser -based system for total solution management including site planning, configuration, monitoring, troubleshooting, location and reporting. Agreed 10.8. OPTIONAL — The WLAN solution must offer deployment coverage /heat maps for post deployment diagnostics. Agreed 10.9. OPTIONAL — Outdoor planning solution supports integration with Google Earth or similar mapping system and capability to integrate with external GIS systems. Agreed 11. Remote Networking 11.1. Support remote site connectivity across untrusted networks. Agreed 12. Next Generation Guest Access Management 12.1. Device identification, OS /version, manufacture, etc. Agreed 12.2. OPTIONAL — Vendors solution is client aware and provide antivirus verification. n/a 13. Guest Access 13.1. Solution can authenticate all kinds of mobile devices such as iPads, iPhones, Android phones, Blackberry devices, tables, gaming devices, etc.) Agreed 14. Maintenance and Support 14.1. Warranty coverage of the system must be included in the RFP response. The warranty shall include hardware /firmware and software maintenance and upgrades and shall be for a minimum of 1 (one) years to begin on the date of Final Acceptance of the project. Maintenance costs after the expiration of the warranty period shall be provided to the City as a separate annualized expense item for a period of 3 (three) years. It is the City's desire to know the total cost of ownership for the system for the first four years of ownership. Vendor is to include in their proposal anticipated support costs after the first year's warranty period expires. Limited lifetime warranties on access points are not required, but should be identified if included and will be considered as an additional benefit. Agreed 14.2. The Vendor shall provide information on their maintenance and support model, showing levels of responsibility and support source. Agreed 14.3. Technical support shall be available 24x7. Agreed 14.4. The Vendor shall provide a statement of repair response time with submitted proposal. Agreed 14.5. Please provide hardware /software /firmware licensing information associated with the proposed solution. Agreed 15. Vendor's Responsibility 15.1. Vendors shall not omit any part or detail which is normally considered to be standard even though such part or detail is not mentioned in this document. Agreed 15.2. Vendors shall include in their proposal all components required to make a completely operation indoor WTi solution. Agreed 15.3. Vendors may include within their proposal solutions for both the City's indoor and outdoor wireless systems where improved system management and /or maintenance would be positively impacted. Vendor's proposal shall include all itemized pricing for components in order for the City to consider cost modifications based on coverage considerations. Please follow the Quote Pricing Sheet format provided in the Appendix of the RFP. Agreed 15.4. Vendors shall identify equipment by manufacturer's name and model description. Agreed 16. System Upgrades and Maintenance 16.1. Responses are to include an explanation of how software and firmware upgrades are performed with the proposed solution. Specific attention should be around any requirements for system hardware and software downtime. Agreed 16.2. Vendor must provide the Year 1 maintenance and support costs for the proposed solution. Maintenance plans should be 240 monitoring and technical support access. Agreed 17. System Implementation 17.1. Project Implementation Plan —The Vendor shall include a typical timeline with this proposal including major milestones for tasks and subtasks, dates and both Vendor and customer resources. Agreed 17.1.1. Include a description of your overall approach to each of the following task areas (if applicable): • System planning System implementation System configuration Test planning and execution • System interface design and support • System roll -out, procedures, user /administrator training and support Approach and Methodology for Implementation Dates are based on aware of contract and availability of hardware, staff and schedule. Activity times are approximate. Day 1 - Project Planning & Kickoff 1. GST meets with the CITY OF ROSEMEAD (Rosemead) staff to verify project requirements, perform data collection, and detail plans to be used in subsequent stages of project. 2. GST and ROSEMEAD to define roles, milestones, and key objectives for each stage of the project. 3. Identify ROSEMEAD Point of Contact who will serve as the coordinator for all information and activity concerning the project. Day 2 - Project Preparation GST team will collect information, create, and review plan to implement access point installation and configuration. Project preparation will include: 1. Define configuration of AP for management platform. 2. Establish tests for ensuring requirements are met. 3. Identify web portal content 4. Mark install locations. Day 3 - Planning Design and Implementation This includes: 1. Install AP's 2. Test and confirm access 3. Verify patching of the Access Points 4. Configure basic functionality m166E 4.1 One Administrator setup . 4.2 2 -3 SSID 1o1es1 4.3 web guest portal IERd11YEVkard 4.4 staff setup 5. Configure groups, staff, guests Day 4 — Training This includes Active Cllenis Walk thru access point installation. !;wer rvr rsaeme Rewir vserseme I ■ 001 ?!OB9Eo m166E roV_eCt SN . 1 ■ cclrimlctll 1o1es1 MxwC IERd11YEVkard -I ■ HM44n895 113111211 iPow mndnlo ■ MM4EE3,16A 1016517 aGamT50p d RgWEanam ■ o 241)7oNt 1016516 GROE T410 .1EROtei ■ W26CBBw[ E 1011161 .1EFpMEYpdckan I ■ 002407076344 101651 $ UP -%$O1 e- aub0008 ■ OOtEd62AB584 101654 YNEYKp7400 IERpWEYn c 1. Walk thru access point installation. 2. Transfer of knowledge to staff during implementation and NeMeneOer ifsl0: ' provide additional review. `j ® Settings 3. Verify labeling of the access points. Videos a Guides 4. ROSEMEAD Final Signoff of GST project. check for Updates 5. Training and support — onsite training, basic maintenance About HlveManager and familiarization. 17.2. Problem Escalation and Resolution - Vendor shall provide a Problem Escalation and Resolution plan that includes specific contact information up to and including the final arbiter of unresolved issues. These issues may occur during installation impacting the project's ability to be completed successfully or during the life of the product. Lead contact information provided in cover letter 17.3. Training — Describe what types of administrative training are offered and associated costs (online computer based, in- person classroom training, etc.) It is expected that a minimum of 4 -hours will be included. 2 -day onsite training is provided in the quote 17.4. End User Support — Describe your ongoing user support, including whether you provide a service call desk, procedures for handling different types of calls, ability to prioritize critical calls, and ability to respond to calls within a reasonable time period. Aerohive's support includes 24x7x3yr online support 17.4.1. The City prefers a response from the service desk to non - emergency calls within four (4) hours and a response to critical calls (delay in work or loss of data due to system failure) within one (1) hour. Agreed 17.4.2. Is on -site support available if needed? Agreed 17.4.3. Is support provided if upgrades are not implemented? Agreed 17.5. Consulting Services — Vendor is to provide setup, installation and configuration support for the proposed Wireless system. Configurations to the system are to include all items listed above under System Implementation. Vendor is to provide final as -built system written documentation including accounts and passwords and topology. Agreed, GST will provide written documentation for accounts, passwords & topology upon configuration and deployment should GST be awarded. i. Heat Maps j. Technical Specification Documents k. Aerohive Letter of Authorization 4 Aerohive! NETWORKS Aerohive AP121 8o2.TTn Dual Radio access point datasheet cHAHNb NIL I W AI _ 1, - f Is provide 2x2'.2 802. o IS well IS (I RF r ni, I �.It! 'Ihi I ed reCeivY orn,dery to I video according one, C2penen2 for ;u13'VrI e n I,, I p, Inc[, dog _.. mergrceadb- ingyourown rlav: es tl3iilni. -, Art nh,ve a c SI atitcI rrdrin nne-gl ade zxz MI MO SO i,I of nch I Ideal for Il Al' i St, hcnllhr , and dslnbuled le eenvimnmenls WAh Iwo radios. ronmrrent Ong .Soh, ., c across both hands the AI m pvwdes top r Y C. - .1 _�e .... ly f end I an evlry I n! pnre poul. T t, r in also or J,, but 1, aWOn 1 naafi redundancy and supped lo- dogma. b, g and in hots 1hrI UYhA ]hreIc,Ity q=c- d resiaenl - -alive Cnnl of A hileeline. ,o A, v' AP h a -'I 1111n, 11 nit 111'­ '1d trwer supoliaa with the Aeiroh.ve Al'13o and AP3So -leak ve a,,nn, — I, d y -I i3 and lnvenlovy vanayement seamless Key Features and Benefits caoparaliva carrel The Aerohive Networks APtzt is a COSb CG`CCtIVe, enterprise -QradC C2 %2) A 't buitl I r -, fear H 0' c tl e t IN land to Contirri ai, le, Lie ano allcwn the accent. MPdO solution, ideal for educalion, t n, t,u ea -vr t :- -II I A ordinal -J -edfealare an I at "r, healthcare and distributed enterprise y rnRFrta 1rnJ- mallon, andm r I+mrklog P„ r sc envi, onments . y uty 11'. 1 n, 1,ol pro yes al: the henafA ro -d nor, 1e,1 �JaLdnWll II .,[ola.Ccl I vNrip( I C31, more re chIlI n'o- ezalandlp, perr, in, oIha!n -. I cr, tv uninunIZ- nAlM1y ii, a +looI: fir sle pn0e. High Performance, Secure Wi -Fi with On- Demand Provisioning I I I d eH Il s, poirwit - ly- ICdfr,tu, t .RADIUS. uotl.i N b I I.I. Ihae ^dm Ei inte, 1w.w11the -rt .d . I1 jI'ullr 11, beb ,,It l ae mplov. alt In I n I n run il, H sIEa I .1 I I Air r � jr,jr, ud r. . e d I I Int, 11, j, c, nd a t le J v 11, 1 u v�lu 11 I � Integrated Application Priority and Control L e tie loot, . at r a. :. stnly all .v.L.t lntu c .- ue3, 1 . AI` : 1 t f• I I it 1, r 1, dil, . el, ..Irlr n-t—I, Ac- c....,_ a9rn Irr a or I "rlP »b s,,l n ant-t eooh nItnllher ", ItmeU [1, F dnlge[ dr, I Ird"I'nm. 1- Iwhalr nit 1:: �11 I i6 v tj,ei appru- I er I _I Warranty and Support r eH �. 1 L er,eI lit.. ]aI: f ar .,e It.� it t 'I "I CERTIFIED e r r. tl, — J. 11 r l'Jf l It � c 1 11 F r nor i,,11, t.nerd em /supper:. Aerohive Networks, Inc. r t , tar Gnve Contact us. today to learn now yes ization can benefit from a r Aemnlve Code >AO USA w reless LAN a,chltecWre_ IUII 1 www.aerchive.com JS AP, t,3 uCSO _`S �}x'('A7,[rR11vlAPr4L PMrrvm:RN, MUOOxt YC/g(�wwvf orroo /laoo L� - F�Ih1Frp1.(PaEI, Ff {reeulAa , pecratin w /a pVHi 4Lpply x AH-AP rzz -N�W Aemhioe Plenum ease, hvo BO:ae g radio. one rohooh000 a. AHACC SERIAL RJ45 RJ45 to DO, Sari Console Cable AHACC PNRCjilli i .'.'.SW Scares supply for April acP14r APi ApiJS o. wida US. ELL UK, AU Cog xn AHACC INJaoW -XX 20W indoor rated Fee power craleF for APwo srese vi US, EU, UK, u All power ers e so 4C59 4__. 4z 9 -99 Features M Benefits Flzeleie Hardware Plaits— IF r i. .. Innovation Design Hardware Assisted Features Security RF Coverage Maps SGN Xaa...' 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ELL UK, AU .Powr Plug AHACC INJaoW -XX 20W indoor rated Fee power craleF for APwo srese vi US, EU, UK, All power ers 0 Aerohive' NETWORKS 1 he Aerohive AP170 is a durable. enterprise- grade, high per is: rrance (zxz) MIMO solution, specially designed for o.ddoor high - bandwidth- demand wireless deployments in harsh or,ir onmerrs Fi CERTIFIED Aerohive Networks, Inc. n 1, Ishtar Drrve I If, yIh,, CaIfa-nia ndoPa U5,e g::5 -Stv_o loo ova Fie flbeyt9.yy>b www.aerohive.com dalasheet Aerohive AP170 8o2.11n outdoor access point AFOHir h L I WILP K,, 41 L, f I 11 hve,and LILteC H- =.,n"Us Irr ., , I IF I I 1 1, In),r _ crcu . 11' SGIIr) r Ln,el p31 .)hperfi; ficr K 21z 'ILI t ,. d, Ir ..v 1 ,n art, r.l e t nI I r, ✓ arge cnd I1. ,. .. rmece % F, t, ,.,It c, v. 11, In W _. pl ,,, ,., I rt ,I",IC L/ I",4,T, l iii If I I ""111 cal Ic so la. n, and 1(' 1 I,, ._ ru I I [I I I I, IF, , il 1 1r W'. z. Key Features and Benefits Cooperative Control All Airor ve acres. points are call upon the deep. feaWre Let, HIveOS nperahng system. WveC)S,s the far krur, of tire An, ONLI Cncqualive Conrr. architecture, and allows the access t, 1 , nn, g I I s or "hi r IN,I 30rJ,le Ced feel,,, . IF a. c,, [/ l a FF ma rvt, s rcur if, InIrmurat 1on. and m est I networking w,hu, '.I r qI t Cher. Coape ,.trot provides all the co,f -1. f mo -d, rated, new - mg LanW, - III it, I, er I I 31G 1 I I 'ne+hT ❑ CO) , reGeblPty. SL3abi1;Ly, t It brn,bn IfIrl vthal( f Ipllrn,ro I(oty In a mrhilp f -.A ente-pnse. High Performance, secure N,Fi wish On Demand Provisioning I a, Fa P out dh 1, m, ir, p -,n1 wdh,tegraleo featu: er such es lot l I I P - IZS 1 v IepIWeA endctoudg ed _I,1.h, me, ALL, wish ag °n II f eCI,F l ,;I -IIn .. an, Le ,I.. 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Fie IOf .mm /support Conrad us today to learn haw your mgfan¢allnn can benefit from an Aerohive wireless LAN archIteCirm DS APgo_ort3 Features & BencliLs "n Advanced Features r• RF Coverage Maps 2A Ghi veream s Gnx xorl.untal a- 1018 5Gh: vertical T 11,1 a �1t A4.Al -,.NF{ AemM1ivc Aapo. om aozvnle/nr.MO. anna— W,rJl,, om ro /:oohoao El.rrcl a,d, .IllIA�la_ d, KCreOUbbryN:rainwlMUl power I,l, Art AP -poNW s",.. PRpo. we 8011E /e, rad., 8.v va /nnd o, orx:ohoo /:000 Eld-1 ePOEtwaeam wl+ l: lol. ��iw�ne�anloreel :lar><nw�a��wnr.�,q.•wer.:,:rrvv AHAa- gmAM -3i z46,vN- sug -ldwr ylainnlmw for AOmMm lAgo AH Ass -r}..1 a salrzu I, Mirdmr 7131 town -mr 1110 11111, AH- ACC,-ANi -J/ nm,RwAPyoWdau'amenxIns— iant ON and mari vdao au Acc". INI-:8 SGm RPwe urlbx r&IBl d—l—dl I,,.... ur AP,, AHACCAINI -3ow goW adkw PoErn!e[b forM:Nrvn AP:yO @u "I Ell, slur D .:111.1 ,Prulttlrn lv au bin¢ C- -, Aerohive� NETWORKS HiveManager Online is a cloud - enabled enterprise -class N,IMS for Aerohive devices s g, nd ., qle L-i let 1 lic ha .w lo�Mk.MVM WN�Yervy -q.1, L I ry,r en.e is harneasirl, the eapp is af 3, 1 vi a L, h ly antl Pd,cy I_ 11 1 1 1 1 .1 re netwo -I edze Aerohive Networks, Inc. 3. Cba[l rOrve CahL n,a 9doRn US'A phu g www..erohive.com datasheet HiveManagerOnline 6.1 Network Management System Aercf ve Ptriwa 6c H nt - Or F d4 a cbad- enabled enterprise -tl a,, emenl -,Ycleri L Ac ith I -, producls. I l veldanager Ontru c rs me sa h policy rve ( —shor, FrLvvLrf,,ir,,ir andrordra nnor ,ng opl Ions ac lneoo-preTt se:; version if g PN.d lager. hood IhnulIllar �I deploy anrlher deV Ce ny.,r network I I v I I Er Onane l td w,th,n se I c - Id "A", yo type ll dais Cer ov(ld - chcau.ed I he M e C'd,ne snetl to m,I, I 'nl eI'11Ill to slarl small and grow a nelwork moll lrrrl. slsl L, rlboAamn ol, crrworkin, de s, HivelJanager Online tan be Ispri in twin ], rent I F rl d critc, p-is, Enro .designedb -sna v, I, h 1 rmeun,.shP n -:Iliareert lhort mmproncrngorlsrpris e class features_ I L 'Ierslbc i L l Lnbll Ll In His, 4_agcr pl loan for larger orga iaerors wh sopl J ool. y n fI ,V ar Come alto - d : ristrators to star) wr,h Ezui e_O and seanllesav migrate Im bile pros I_ i no cnditlonal fee_ H'm r i rd ne l . des o or, t r NyH,ve. hill provides s lyle sgn -un t .:,h,vfrec r : && Hi oft, ii aria elons scch as ID atenager and _,e I di r In x l, , % ch, -I m andages and Lot relates A h ve iemee 11 rill I r 1 l M1ndd c'aJ ,t . .•I to r own LVeM<nagu Ill List , f _, -e 11 r11 ,f sleet to , I-atk of many instance, for 16. r.:, s lonrers. Features & Benefits La, t r v. ILt tt 11 e ulive e l ll , 1, -dtv n �s al ua.,onalr-I nF rrb. )I: L, rgv.t fc• It t ,pa i LL I _.n I I',b.,._u_ I le ac I ti, , S i r 19 d_ o i I n - od L I o f e -p 1 11111. Lis d c. I l r, H v M t, -n q tr.. NAI ndlre r_ is • old reloLler so Ir rmlo 's a -count ,. any 1) no se r. Ve i In Hi- rAanag t i time. 1 is a,11 in tral n.nutes H i nayerOnhne Contact us today to learn how your or I,iln,drurl can benefit from Aerohive networking solutions. . t ., .1, 11 11 1 111 N.I,. OS_H1,101.6 tone . �, ,� . ,.,, ,....... ,U:r.H... r,.,.. ....... o.w.. o.,. ... 4�.�� 5 _ II I,�I II I,�IIIII�IIIIIIII • a PQi ral n yv,,ir I 3sthnai a m somat. e,em andb II I I.It"malI oa m1lmatI detalRC ni it m. pJ ry a,u4 nII enlre eepicP'�erL IIII IIIIIIIIIIIII hII _, ,.n MMW m.a..o. Ll 1 d"I'dad Ir. then: Mn I I i1F andu« I- °.hn0 rr 1 0 11n„ I1r I u r I .ant . IIII :o IT —fl? I, e. r nal. I,, p JI've ol el en—an G. I I T- ..I'I -.-.I'll I - oli -. r _ III In jp". 'l%Ir I f I TnIl 1_ rrIfIT f I y I mad . .. I I J, -,d 1111 l :a III I I I I e_ SKU DESCRIPTION HfiveMenager OnI ne Service includes 5Dfrevere sub5CT Rion and Tooseomer portel access P.H -HId0. X1YR HlexMareager Onl'ne Enlerpnu far r Ilia .e derv. la, I yEar" AH- HMOL- XXX3YR AiveMa»er Online Fri-n',rise hr i Aera,we nemcv for 3 Ira AH- HMOL- %X -SYR HiveMdrdger OnLne Enterprce for 1 Aerahlve device forgyeare Aerohive- Aerohive Networks 330 Gibraltar Drive Sunnyvale, CA 94089 United States Main Phone: 408 -510 -6100 Toll Free: 866- 365 -9918 Fax: 408- 510 -6199 July 14, 2014 Re: Golden Star Technologies To Whom It May Concern: Please accept this notification that, Golden Star Technologies is authorized to sell Aerohive's full line of Wireless Access and Networking products as well to sell and /or perform professional and /or technical services including the installation, repair or maintenance on the products subject to the terms, conditions, and restrictions contained within our the Aerohive partner program Should you require any additional information, please feel free to contact me at kmillsPaerohive.com or 630 - 258 -2119. Sincerely, Kurt Mills VP Channel Sales Aerohive Networks, Inc. Customer Responsibilities and Exclusions The Customer will: • Coordinate the preparation of any hardware and or software that is not included in this SOW. • Assure that the environment is 100% ready for the above implementation procedures. If the environment is NOT 100% ready the scheduling of the implementation will not be finalized until it is. • Customer is responsible for providing 24 hours or greater advanced notice for the re- scheduling or cancelation of GST onsite engineering services. If less than 24 hours is given the customer will be charged a half day of GST engineering time at $250 /hr. • Coordinate service deployment on third -party maintained hardware /software (if applicable) • Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals, provide information, and otherwise be available to assist GST to facilitate the delivery of this service • Ensure that all hardware, firmware, and software that the GST engineer will need in order to deliver this service are available • Allow GST full and unrestricted access to all locations where the service is to be delivered • Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required • Be responsible for all data backup and restore operations General provisions / Other exclusions GST reserves the right to charge, on a time and materials basis, for any additional work over and above this service package pricing that may result from work required to address service prerequisites or other requirements not met by the Customer. Should the Customer not, within 90 days of having purchased the service, contact GST to schedule its subsequent delivery, GST reserves the right to re- evaluate the charges for this service. The ability of GST to deliver this service is dependent upon the Customer's full and timely cooperation with GST, as well as the accuracy and completeness of any information and data the Customer may provide to GST. Should the Customer not, within 90 days of having purchased the service, contact CST to schedule its subsequent delivery, GST reserves the right to re- evaluate the charges for this service. The ability of GST to deliver this service is dependent upon the Customer's full and timely cooperation with GST, as well as the accuracy and completeness of any information and data the Customer may provide to GST. Change Management Procedure GST establishes change management procedures to document changes that are made to the baseline project identified in the Statement of Work. These procedures are in place to reduce the potential for cost and schedule variances. Customer is responsible for providing 24 hours or greater advanced notice for the re- scheduling or cancelation of GST onsite engineering services. If less than 24 hours is given the customer will be charged a half day of GST engineering time at $250 /hr. If a change needs to be made to the project, which is not included in the SOW or differs from the SOW, GST or the client must complete the Change Management Request form. GST will review the completed form and provide an estimate to complete the request. Client must approve the additional hours /costs in order to complete the request. A change occurs when GST encounters any of the following situations during project delivery Either party identifies new requirements not included in the original project's scope - Either party makes suggestions that would improve the proposed system but are not necessarily required to address the project requirements; such suggestions are incorporated into a subsequent project phase - Either party changes the direction and intent of this project, which requires GST to rework the solution design or services Changes in the scope of work defined in this Statement of Work are only effective if both the customer and GST agree to them in a written document setting forth the modifications and any changes to the delivery schedule and payment terms. Change Management Procedure Purchase Order Number: _ Project Name: Requestor Name: Request Date: Details of change request GST Date Returned for Approved GST Pricing The purpose of this Statement of Work (SOW) is to fully describe the scope of work set forth below. It also sets forth the work - related responsibilities in connection with GST providing services to the customer. GST Services Pricing: GST will install /configure Aerohive Wireless AP's the City of Rosemead. GST will then train City of Rosemead personnel in management, and installation best practices. If additional services are needed it will require a separate SOW. Ongoing support contract will be quoted separately. NON - COMPETE CLAUSE GST assigns service professionals with qualifications commensurate with tasks listed in this scope of work. If the customer, directly or indirectly, contracts with or hires any GST employee engaged in providing services to the customer under this agreement or any other agreement, written or oral, GST will have the option of negotiating a change in the cost and /or time to deliver or charge the customer the equivalent of 30% of the employees' annual salary as a finder's fee. This clause is applicable for a period of up to ninety days from the last date of services rendered by a GST employee to the customer. TIME RECORDS Each employee, either directly employed by GST or a subcontractor (hereinafter called "GST employee ") will present a time record to the customer setting forth the hours worked. An authorized representative of the customer must countersign the record and will thereby certify that such time is correct and that the work was performed in a satisfactory manner. HOURLY TIME Hourly support is 6:00 am to 5:00 pm Monday through Friday. Overtime (over B hours in one day), scheduled afterhours and weekends are charged at time and one -half of Service Rate. Emergency afterhours, weekends and holidays are charged at two times Service Rate. Customer is responsible for providing 24 hours or greater advanced notice for the re- scheduling or cancelation of GST onsite engineering services. If less than 24 hours is given the customer will be charged a half day of GST engineering time at $250 /hr.