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CC - Item 5B - Paratransit Contract and Discussion and AwardROSEMEAD CITY COUNCIL STAFF REPORT TO: THE HONORABLE MAYOR AND CITY COUNCIL MEMBERS FROM: JEFF ALLRED, CITY MANAGER DATE: AUGUST 11, 2015 SUBJECT: PARATRANSIT CONTRACT DISCUSSION AND AWARD SUMMARY In 2008, the City Council awarded a five -year contract for paratransit services to Southland Transit ( "Southland "). The contract was subsequently extended for an additional two years through June 30, 2015. Southland has since provided services on a month -to -month extension through October 31, 2015, or until the new contract is awarded. On May 13, 2015, consistent with City Council direction, the City issued the Request for Proposals (RFPs) for paratransit services, and later received a total of four proposals. Technical review and financial analysis of the proposals are provided in the Paratransit Services section of this report. Complementing the RFPs, on April 14, 2015, the City authorized the purchase of five gasoline buses, which have since been manufactured and are now pending delivery. On July 14, 2015, the City Council requested additional information, including: alternative fuel buses, cost and performance comparisons, surrounding cities' practices, etc. A summary of such information is provided in the Vehicle Purchase section of this report, with support documents included as attachments. Staff Recommendation That the City Council take the following actions: 1. Award a contract for paratransit services, and, 2. Provide direction regarding the pending delivery of the buses. PARATRANSIT SERVICES The City received proposals from four qualified paratransit firms, as summarized below. Proposals, supplemental information, and technical analysis are included as Attachments A — M. First Transit, Inc. is a national corporation providing services to more than 240 clients for almost 60 years. With its regional office in Phoenix, AZ, First Transit is APPROVED FOR CRV COUNCIL AGENDA: ITEM NO. 5.6 City Council Meeting August 11, 2015 Pape 2 of 7 proposing to operate the Rosemead service from their facility in El Monte. The proposed project managerwill be responsible for five (5) other municipal contracts. For the Rosemead service, First Transit proposes to hire 3 reservationists and 2 dispatchers to handle the 7 days per week service. Two additional maintenance staff will also be retained to handle Rosemead's work load. MV Transportation Inc. is an international corporation currently providing services to more than 20 agencies in the Los Angeles area and 70 agencies in California. Claiming as the largest service (paratransit and fixed route) provider in California, MV Transportation is proposing to run the Rosemead service from their Paramount facility ( -15 miles outside Rosemead), which would result in additional fuel expenses and wear - and -tear on vehicles. MV Transportation is the only proposer to provide a full technology package, including: GPS tracking of vehicles, website and mobile app for customers to locate buses, and automatic notification of vehicle maintenance service due. Southland Transit. Inc. is the incumbent provider and has been providing service in Rosemead since 2008. Southland is a regional transit provider servicing Southern California, and would operate the Rosemead service from their El Monte location. Included in their proposal is the reassignment of Michelle Gamez as project manager for the Rosemead Service. Ms. Gamez, previously assigned to Rosemead from 2009 -2014, will be responsible for at least one (1) other municipal contract. Southland has stated that they must have six buses to operate the requested service, while other proposers do not have the same requirement. However, Southland has offered to keep one of the previously used buses in service (at no additional cost to the City) as the 611 bus. Transportation Concepts is a California based company with headquarters in Irvine. Transportation Concepts proposes to establish a local office in Montebello by leasing space from Penske, a fleet maintenance company. The company will operate Rosemead service from this location, with fleet maintenance provided by Penske under contract. Transportation Concepts will provide a dedicated project manager solely responsible for Rosemead and no other municipal contracts. The company presently provides comparable services to at least five public agencies over the greater Southern California Area. The RFPs sought proposals for a 3 -year term, plus one option for an additional 2 years. Based on information obtained from the proposals, a summary of the estimated operating costs for the 3 -year contract period is provided below. The fuel cost is based upon each proposer's estimated fuel expense for the three (3) year period. City Council Meeting August11,2015 Page 3 of 7 Estimated 3 -Year Operation and Fuel (Gasoline) Cost FIRM OPERATION FUEL TOTAL First Transit $2,713,155 $338,605 $3,051,760 MV Transportation $2,481,827 $317,155 $2,798,982 Southland Transit $2,486,827 $386,682 $2,873,555 Transportation Conce ts* $2,293,974 $302,673 $2,596,647 denotes the lowest price contractor. VEHICLE PURCHASE On July 14, 2015, the City Council requested additional information and analysis regarding the bus purchases. Vehicle purchase price comparison, alternative fuel vehicle types in use, operation costs, and others are summarized below. Purchase Price Comparison On April 14, 2015, the City authorized the purchase of 5 gasoline buses, which were later ordered through the California Association for Coordinated Transportation (CaIACT). CalACT maintains competitively bid contracts for the procurement of paratransit buses, and makes such contract terms available to all of their member agencies. Through CalACT, Creative Bus Sales has manufactured and assembled the 5 buses, and they are now pending delivery. In August 2013, the City of La Puente purchased transit buses through CalACT, with vehicles also provided by Creative Bus Sales. Since the two cities purchased vehicles with different options, for comparison purpose, a summary of the base purchase price (no options) is provided below. Base Vehicle Purchase Price ($/Vehicle) VEHICLE TYPES LA PUENTE (2013 ) ROSEMEAD (2015 Large Gasoline $52,360 $52,082 Large Propane $68,333 $71,508 Small Gasoline $45,894 $48,648 Small Propane $66,129 $78,603 In addition to the above base price, Rosemead's purchase includes an extensive options package, with features such as bike racks, LED signage, and roof mounted air conditioning systems, which were not in La Puente's procurement. The total options package for Rosemead is $19,518/bus, compared to $4,315 /bus for La Puente. Attachment N provides a detailed summary of the bus costs. City Council Meeting Augustll,2015 Page 4 of 7 Alternative Fuel Vehicles in Use Currently, the City's transit operations utilize a fleet of five (5) propane buses and one (1) gasoline bus. The City also surveyed other cities in the San Gabriel Valley regarding the types of vehicle and fuel being used in their operations, and the results are summarized below. Vehicles In Operation by Fuel Ty es Fuel Types No. of Veh. Gasoline 99 75.6% Liquid Propane Gas (LPG) 18 13,7% Compressed Natural Gas (CNG) 11 8.4% Diesel 3 2.3% Total Vehicles: 131 100.0% The gasoline - powered vehicles consists of vans, minivans, and sedans in addition to cutaway buses, like those operated by Rosemead. Of the ninety-one (99) gasoline powered vehicles found in the survey, eighty (80) of the vehicles are cutaway buses. The seventeen (17) cities surveyed include Alhambra, Arcadia, Azusa, Baldwin Park, Claremont, El Monte, La Puente, La Verne, Monrovia, Monterey Park, Pico Rivera, Pomona, San Dimas, San Gabriel, South El Monte, Temple City, and West Covina. A summary of this information is included as Attachment O. The different fuel options have different levels of availability in the service area and vary based upon the contractor's resources. Gasoline is the most widely available fuel and is of equal access to all proposers. All firms have proposed the ability to fuel Liquid Propane Gas (LPG) buses at their maintenance facilities through either existing facilities, the ability to install a new facility, or the use of a nightly delivery service. Compressed Natural Gas (CNG) is not as widely available. All proposers have proposed the ability to operate the service utilizing CNG powered vehicles; however, each firm has cited a different location atwhich to fuel the vehicles. Amongst the firms, CNG fueling facilities have been identified as potential sources in the cities of Arcadia, Azusa, Pasadena, Pico Rivera, and Whittier. Additionally, the proposals of some of the firms note the need to refuel CNG buses throughout the day. Alternative Fuel Vehicle Operation and Fuel Costs As part of the RFP process, all proposers were asked for additional proposals to operate both CNG and Propane fleets, and the results are summarized below. The fuel cost is based upon each proposer's estimated fuel expense for the three (3) year period. City Council Meeting August 11, 2015 Page 5 of 7 Estimated 3 -Year Operation and Fuel Cost -- CNG FIRM OPERATION FUEL TOTAL First Transit $2,775,380 $295,685 071,065 MV Transportation $2,549,629 $200,079 49,708 j$2,849,274 Southland Transit $2,639,564 $209,710 $2,570,202 Transportation Concepts* $2,293,974 $291,153 85,127 Estimated 3 -Year Operation and Fuel Cost -- Propane FIRM OPERATION FUEL TOTAL First Transit $2,720,789 $198,632 $2,919,421 MV Transportation $2,579,703 $122,931 $2,702,634 Southland Transit* $2,430,996 $139,206 $2,570,202 Transportation Concepts $2,293,974 $290,423 $2,584,397 "denotes the lowest estimated cost. The four proposals also revealed different fuel prices and efficiency estimates for the different fuel types, as summarized below. Fuel Prices (S /Gallon) FIRM GASOLINE CNG LPG First Transit $3.66 $2.94 $1.58 MV Transportation $3.51 $1.89 $0.97 Southland Transit $4.00 $2.45 $1.20 Transportation Concepts $3.75 $2.48 $2.02 Fuel Efficiency Estimates (Miles /Gallon) FIRM GASOLINE CNG LPG First Transit 7.00 6.25 5.00 MV Transportation 7.50 6.30 6.10 Southland Transit 6.00 7.00 5.00 Transportation Concepts 8.00 5.69 4.49 In reviewing the City's mileage and fueling logs for the past 12 months, Rosemead's current operation reflects an average of 4.22 miles /gallon for gasoline vehicle, and 3.28- 4.55 miles /gallon for propane vehicles (the higher cost seems to associate with older City Council Meeting August 11, 2015 Page 6 of 7 vehicles). The vehicles currently being used for the City's service include six (6) propane powered cutaway buses and one (1) gasoline powered cutaway bus. In response to the City Council's inquiry, data from the US. Department of Energy and fuel indexes provided by the website IndexMundi are provided herewith for reference (Attachments Q and R). The U.S. Department of Energy produces a periodic report and the most recent report, April 2015, is included. This report includes an analysis of various fuel types and the costs associated with each. Included as Attachment S are certificates from the California Air Resources Board showing that these buses with each potential fuel type (Gasoline, CNG, LPG) are compliant with California air quality standards. Conversion of Existing Gasoline Busses to Alternative Fuels Existing gasoline buses can be retrofitted or converted to use LPG or CNG fuel. Per the sales representative at Creative Bus Sales, the cost to convert the buses to a propane system, is $15,500 per bus. The sales representative also encouraged the City to complete a 91G package, which is the retrofitting of the engine with hardened valves and seals, to accommodate the use of alternative fuels at an additional cost of $5,200 per bus. The sales representative did caution staff, prior to engaging in a bus retrofit, that these retrofit activities will void the Ford warranties on the engines. The buses, as purchased, come with several warranties from Ford, who manufactured the bus chassis, and Starcraft, the manufacturer of the bus body. Ford provides a warranty on the engine and transmission of five (5) years or sixty- thousand (60,000) miles, whichever comes first, against any and all manufacturing defects or issues with the drivetrain. By retrofitting the buses, the City will give up this warranty and be responsible for all repairs associated with any engine issues. The City Attorney did review the purchase contract to determine the means and impacts of the City terminating the purchase contract. Per the City Attorney's review, the City could terminate the contract; however, would be responsible for all costs incurred by the manufacturer to that point and any profits that would have been earned on the complete contract. At the time that the City Attorney provided this information, the manufacturing of the buses was substantially complete. Also, the City could choose to operate the contract with the gasoline buses as purchased, while stipulating alternative fuel requirements for any future bus purchases that either augment the fleet or replace existing vehicles. FINACIAL IMPACTS The City's transit operations are funded through Proposition A and Proposition C funds, both of which are transportation taxes included in Los Angeles County Sales Tax. For the current fiscal year, Proposition A funds are programmed for the operation of the transit system with an available fund balance of approximately $250,000. Proposition C funds have been fully programmed for the current fiscal year for street maintenance projects with no available fund balance. City Council Meeting August11, 2015 Pace 7 of 7 Public Notice Process This item has been noticed through the regular agenda notification process. Prepared by: Roy Glauthier Transportation Consultant Submitted by: YY Matthe f E. HauW'kesworth Assistant City Manager / Interim Director of Public Works Sean Sullivan Public Works Manager Attachments: A. Transit Services Request for Proposal (Provided to City Council on 7/30/15) B. Addendum 1 for Transit Service RFP (Provided to the City Council on 7130/15) C. First Transit Proposal (Provided to the City Council on 7/30/15) D. M.V. Transportation Proposal (Provided to the City Council on 7/30/15) E. Southland Transit Proposal (Provided to the City Council on 7/30/15) F. Transportation Concepts (Provided to the City Council on 7/30/15) G. Request for Revised Costs and Operations (Provided to the City Council on 7/30/15) H. First Transit Supplemental Response (Provided to the City Council on 7/30/15) I. M.V. Transportation Supplemental Response (Provided to the City Council on 7/30/15) J. Southland Transit Supplemental Response (Provided to the City Council on 7/30/15) K. Transportation Concepts Supplemental Response (Provided to the City Council on 7/30115) L. Technical Review Sheets 1-4 M. Cost Proposal Analysis N. Bus Cost Comparison Analysis O. Survey of Cities Regarding Fuel /Bus Types P. Fuel Usage Data from Southland Transit Q. U.S. Department of Energy Report R. IndexMundi Historical Pricing Charts S. California Air Resources Board Engine Type Emissions Certifications Attachment A NOTICE OF REQUEST FOR PROPOSALS (RFP) The City of Rosemead is soliciting proposals from interested parties to provide the turn- key management and operation of the City's Rosemead Dial -A -Ride and Explorer services, together referred to as Rosemead Transit. The Rosemead Transit system began providing local transportation in the 1980's and, during the 2013 -14 year, provided 13,629 Dial -A -Ride trips and 126,533 Explorer trips, for a system total of 140,160 annual passenger trips. At peak, the Dial -A -Ride operates a total of two vehicles and the Explorer a total of two vehicles. The Explorer operates one bi- directional route within the city limits of Rosemead while the Dial -A -Ride provides service to destinations within 5 miles of the city limits and some longer- distance trips for medical purposes only. Both services operate 7 days a week. The City is currently interested in proposals that will address the management, operations, and maintenance of the Rosemead Transit system over the next five years, November 1, 2015 through October 31, 2020. The City will contract for a Base Term of three (3) years plus one Option Term of two (2) years. Proposal documents may be obtained at the Rosemead City Hall, 8838 E. Valley Blvd., Rosemead, California 91770. The deadline for submitting proposals is Wednesday, June 17, 2015. An optional pre - proposal conference will be held on Wednesday, May 27 at 10:30 a.m. in the City Hall Conference Room, 8838 E. Valley Blvd., Rosemead, California. Please direct all comments or questions to Matt Hawkesworth, Assistant City Manager, City of Rosemead, 8838 E. Valley Blvd., Rosemead, California, 91770. By: Matt Hawkesworth Assistant City Manager REQUEST FOR PROPOSALS MANAGEMENT AND OPERATION OF THE ROSEMEAD TRANSIT SYSTEM DESCRIPTION OF THE PROJECT The Rosemead Transit system, initiated by the City of Rosemead in the 1980's, provides Dial -A -Ride and community fixed route transit services. Dial -A -Ride service is provided to seniors (55 +) and individuals with permanent disabilities within the city, to destinations within 5 miles of the city limits, and for medical appointments to the Kaiser Hospital facility in Baldwin Park and the Huntington Memorial Hospital area in Pasadena. The Explorer operates a community fixed route service entirely within the city with two buses operating a single route in opposite directions. The combined Rosemead Transit services carried a total of 140,160 passenger trips in the 2013/2014 year while operating a total of 14,971 revenue vehicle hours and 179,273 revenue vehicle miles. Attachment B contains Rosemead Transit operating and financial data and basic performance indicators for the past three years. The City finances the Rosemead Transit system through Los Angeles County Proposition A and C Local Return funding and fare revenues. The City does not receive any Federal or State transit funding. Rosemead Dial -A -Ride The Rosemead Dial -A -Ride provides advance - reservation, curb -to -curb demand responsive transportation to senior residents of the city age 55 and above, and to individuals with permanent disabilities as certified by City staff. Requests for service may be made up to 14 days in advance of the service day or, for trips that are taken on a regular basis at the same day and time each week, can be set up as subscription trips. Same day and immediate trip requests are accommodated if capacity is available. This is not an ADA oaratransit service. Dial -A -Ride service operates the following days and hours: Weekdays (Monday — Friday): 6:00 am — 7:00 pm Weekends (Saturday and Sunday): 6:00 am — 7:00 pm Holidays: 8:00 am — 4:00 pm The Dial -A -Ride is to operate 365 days a year, with reduced operation of only one (1) vehicle on these holidays: New Year's Day, Memorial Day, July 4t", Labor Day, Thanksgiving Day, and Christmas Day. The CITY reserves the right to direct the operation of reduced levels of service on unofficial holidays and during holiday periods. 3 City of Rosemead— Rosemead Transit 2015 Request For Proposals INSTRUCTIONS, CONDITIONS AND NOTICES TO OFFERORS The following shall be considered an essential part of this Request for Proposals ('RFP "). A. General Information The City of Rosemead, California, referred to as "CITY" herein, is requesting proposals for the management and operation of the Rosemead Transit system, which operates the Rosemead Dial -A -Ride and Explorer services. For purposes of this RFP, independent contractors interested in submitting proposals are referred to as "CONTRACTOR ". The term of this Agreement will be for a Base Term of three (3) years from November 1, 2015 through October 31, 2018, plus one Option Term of two (2) years, for a total possible contract term of five (5) years. The successful CONTRACTOR to whom an award is made will be required to enter into a Professional Services Agreement ( "PSA ") with CITY substantially similar to the DRAFT AGREEMENT provided here as Attachment A. Section VI to this RFP is the Scope of Work detailing the services to be provided by the CONTRACTOR. All proposals shall be for the complete 'turn -key" management and operation of the Rosemead Transit system, as specified and in all respects, so that the proposal contemplates and ensures a complete "Turn -Key" system such that nothing remains to be purchased, provided or supplied by CITY, other than as noted within the provisions of this RFP. It is understood by each potential CONTRACTOR that this RFP requires, in all cases, all elements of a complete operating system for Rosemead Transit. B. Procurement Schedule The schedule and description of events for this procurement are given below. All times are Pacific Daylight Time (PDT). Date Activity May 13, 2015 Issue Request for Proposal (RFP) Wednesday, May 27 Optional Pre - proposal Meeting @ 10:30am Monday, June 1 Deadline for submitting questions @ 11:00am Thursday, June 4 Final Addenda and Answers Issued Wednesday, June 17 Proposals Due @ 3:00 pm Wednesday, July 1 Interviews (If Needed) Thursday, July 9 Best and Final Offers Due (If Needed) Tuesday, August 11 Selection recommendation made to City Council and Contract awarded November 1, 2015 Start of Services City of Rosemead- Rosemead Transit 2015 Request For Proposals Proposed costs must be submitted on the COST PROPOSAL FORM provided as Form A and must include all required attachments. All prices and notations must be in ink or typewritten. Mistakes may be crossed out and corrections typed or written with ink adjacent thereto, and all corrections must be initialed in ink by the person signing the COST PROPOSAL FORM. Unacceptable conditions, limitations, provisos, or failure to respond to specific instructions or information requested may result in rejection of the proposal. If the proposal consists of a "prime' contractor and one or more subcontractors, the CONTRACTOR shall identify all subcontractors and the areas of their responsibility. Notwithstanding the use of subcontractors by the prime CONTRACTOR, the CITY will enter into an AGREEMENT only with the prime CONTRACTOR who shall be responsible for all services required by the attached AGREEMENT. CONTRACTOR certifies by submission of a response to the RFP (proposal) that neither it nor its principals is presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction with federal, state, or local department or agency. Upon award of the contract, all proposals shall be public record except financial statements submitted under a separate cover with a request for confidentiality, which shall be disclosed only upon order of a court with competent jurisdiction. Information contained in any proposal or information regarding the number or identity of CONTRACTORS will be made available during the course of normal City business hours. Specific requests for proposal information shall be made by request to the Assistant City Manager. No proposal shall be withdrawn after the deadline for submission of proposals and all proposals shall remain in effect for a minimum of one hundred twenty (120) days after the final proposal submission date. G. Submission of Proposals Proposals must be received by the City Clerk's Office of the City of Rosemead before 10:00 A.M. PDT on Wednesday. June 17, 2015. All proposals either mailed or hand delivered will be received at the following location: City of Rosemead City Clerk's Office Transit Service RFP 8838 E. Valley Blvd. Rosemead, California 91770 7 City of Rosemead- Rosemead Transit 2015 Request For Proposals Table 1: Proposal Evaluation Criteria Evaluation Criteria Weight Experience and Technical Compliance • Demonstrated experience in similar projects • Current/Past References for comparable projects • Dispatch /Scheduling system and procedures 25 pts • Understanding of system requirements and ability to meet performance goals • Compliance with technical, administrative and other requirements Staffing & Personnel • Qualifications and experience of Project Manager, Maintenance Manager and any other named personnel • Adequacy of wage and benefits and employee incentive program 20 pts • Employee recruiting/ selection process • Drug and alcohol program • Adequacy of training program and demonstrated safety record Vehicle Maintenance Program • Demonstrated ability to maintain Rosemead Transit fleet at superior level and minimize downtime and road calls. 15 pts • Adequacy of maintenance program and equipment proposed Vehicles. Facilities and Equipment • Location, amenities and adequacy of proposed facility 10 pts • Adequacy of radios, telephone system, office and other' equipment Proposed Cost • Appropriateness and adequacy of proposed operating costs 20 pts • Proposed Cost relative to other proposals Financial Viability • Overall financial condition 10 pts • Ability to meet City contract and insurance requirements Subtotal, Awarded Points 100 max Bonus Points for retention of prior contractor's employees in 10% accordance with California Labor Code, Sec. 7070-1074 Total Possible Points 110 City of Rosemead— Rosemead Transit 2015 Request For Proposals The CITY shall not, in any event, be liable for any pre - contractual expenses incurred by CONTRACTOR. CONTRACTOR shall not include any such expenses in the RFP. L. Compliance with Laws and Requirements In performance of the services described herein, CONTRACTOR shall comply with all applicable Federal, state and local laws and requirements including, but not limited to: Equal Employment Opportunity, ADA, and Drug and Alcohol Testing Requirements. 1. Equal Employment Opportunity Regarding the performance of this contract, the CONTRACTOR shall not discriminate against any employee or applicant for employment based on race, color, age, creed, sex, or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion or transfer, recruitment, layoff or termination, rates of pay or other forms of compensation, and selection for training. 2. Drug -Free Workplace Certification and Drug and Alcohol Testing Requirements CONTRACTOR shall comply with the Drug -Free Workplace Certification Requirements and the Drug and Alcohol Testing Requirements as administered by Caltrans for Federal grant fund recipients. M. Interpretation The laws of the State of California shall govern all the rights and duties of the successful CONTRACTOR and CITY under the contract entered into pursuant to this RFP. N. Execution of Agreement If the CONTRACTOR is an individual, he or she shall execute the AGREEMENT personally. If the CONTRACTOR is a partnership, the AGREEMENT shall be executed by all partners, or by a managing general partner lawfully empowered to bind the partnership. If the CONTRACTOR is a corporation, two officers of the corporation must execute it, or by a person authorized by the corporation to execute written contracts on its behalf, and the corporate seal affixed thereto. If the corporate seal is not affixed to the AGREEMENT, or if it is executed by a person other than an officer, there must be attached to the AGREEMENT a certified copy of a resolution of the corporation authorizing such officer or person to execute written agreements for and on behalf of the corporation. If the CONTRACTOR is a joint venture, the AGREEMENT must be executed on behalf of each participating firm by officers or other officials who have full and proper authorization to do so. 11 City of Rosemead- Rosemead Transit 2015 Request For Proposals The CONTRACTOR must submit a proposed staffing plan and organization chart indicating all management and staff employee positions, the number of full -time equivalent employees at each position (full -time equivalent employee equals 2,000 work hours), and salary and benefit schedules for each employee classification. . The staffing plan must include the resumes of the proposed Project Manager and Maintenance Manager showing all relevant education, training and experience. CONTRACTOR should also describe other personnel to the extent that their particular experience, skill and availability will affect the performance of this contract. CONTRACTOR should submit a description of the employee benefits package that will be provided including any incentive or motivational programs. CONTRACTOR should also specifically address any technical resources and staff that will be available to assist their local management at no additional cost to the City. E. Hiring and Personnel Policies The CONTRACTOR shall use appropriate screening and selection criteria for employing personnel. Criteria shall include California Department of Motor Vehicles (DMV) records, criminal background checks, pre - employment drug screening and physicals of all employees assigned to Rosemead Transit. Personnel policies shall help ensure that all employees perform their duties in a safe, legal, courteous and professional manner at all time. CONTRACTOR shall provide the CITY with a copy of its employee handbook. F. Accounting and Reporting The CONTRACTOR must propose an adequate management information system to implement and maintain data collection, accounting, and reporting requirements as specified in the DRAFT AGREEMENT and Section VI, Scope of Work. Proposal shall include a proposed monthly management report format meeting the requirements of paragraph 3.20.3 of Section Vl, Scope of Work. G. Insurance and Indemnity The insurance and indemnity requirements of this RFP, including the DRAFT AGREEMENT, will be considered minimum requirements and must be complied with in every respect. 1. Indemnification 1.1 Indemnity by CONTRACTOR. CONTRACTOR, its successors and assigns (the "Indemnitors "), agree to indemnify, defend and hold harmless CITY, its officers, officials, directors, employees, agents and volunteers (the "Indemnitees "), from and against any and all Damages (as defined below) 13 City of Rosemead - Rosemead Transit 2015 Request For Proposals imposes injunctive or other equitable relief against the Indemnitees. The Indemnitees shall be entitled to participate in, but not control, the defense thereof, with counsel of its choice and at its own expense. If the Indemnitors do not give the requisite notice, or fail to assume and diligently pursue the defense of such Third Party Claim, the Indemnitees may defend against such Third Party Claim in such manner as they may deem appropriate, including without limitation, settlement thereof on such terms as the Indemnitees may deem appropriate, and to pursue such remedies as may be available to the Indemnitees against the Indemnitors. Notwithstanding the foregoing, the Indemnitees shall not consent to entry of a judgment or enter into any settlement agreement, without the consent of the Indemnitors, which does not include a complete release of the Indemnitors. 2. Insurance: On or before the commencement of the term of this Contract, CONTRACTOR shall furnish CITY with certificates showing the type, amount, class of operations covered, effective dates and dates of expiration of insurance coverage in compliance with this Section. CONTRACTOR must state renewal dates for all insurance coverage and must provide a statement of loss experience for the previous last two years. The statement of loss experience must also identify any claims that may be pending at the present time. An endorsement naming the CITY as additional insured for all liability coverage shall be furnished with the insurance certificates. Such certificates, which do not limit CONTRACTOR's indemnification set forth herein, shall also contain substantially the following statement: "Should any of the above insurance covered by this certificate be canceled or coverage reduced before the expiration date thereof, the insurer afforded coverage shall provide thirty (30) days' advance notice to the CITY of Rosemead by certified mail, Attention: Risk Manager." It is agreed that CONTRACTOR shall maintain in force at all times during the performance of this Contract all appropriate coverage of insurance required by this Contract with an insurance business in the State of California. No subcontract work shall commence until similar insurance coverage has been obtained by the subcontractor and verified by the CONTRACTOR. The CONTRACTOR shall then immediately notify the CITY, in writing, of the types and amounts of such insurance. 3. Coverage. CONTRACTOR shall maintain the following insurance coverage: (a). Vehicle Liability Insurance. Throughout the term of this Agreement, Contractor shall provide vehicle liability insurance in the amount of Ten Million Dollars ($10,000,000.00) combined single limit Bodily Injury and Property Damage. Coverage may be provided through one or more policies and shall include: Uninsured Motorist 15 City of Rosemead - Rosemead Transit 2015 Request For Proposals called upon to contribute to this coverage. 8. Other Insurance Provisions. The general liability and automobile liability policies are to contain, or be endorsed to contain, the following provisions: a. The CITY, its officers, officials, employees, agents and volunteers are to be covered as insured as respects; liability arising out of activities performed by or on behalf of the CONTRACTOR; products and completed operations of the CONTRACTOR; premises owned, occupied or used by the CONTRACTOR; or automobiles owned, leased hired or borrowed by the CONTRACTOR. The coverage shall contain no special limitations on the scope of protection afforded to the CITY, its officers, officials, employees, agents or volunteers. b. For any claims related to this project, the CONTRACTOR's insurance coverage shall be primary insurance as respects the CITY, its officers, officials, employees, agents and volunteers. Any insurance or self- insurance maintained by the CITY, its officers, officials, employees, agents or volunteers shall be excess of the CONTRACTOR's insurance and shall not contribute with it. c. Any failure to comply with reporting or other provisions of the policies including breaches of warranties shall not affect coverage provided to the CITY, its officers, officials, employees, agents or volunteers. d. The CONTRACTOR's insurance shall apply separately to each insured against whom claim is made or suit is brought, except with respect to the limits of the insurer's liability. e. Each insurance policy required by this clause shall be endorsed to state that coverage shall not be suspended, voided, canceled by either party, reduced in coverage or in limits except after thirty (30) days' prior written notice by certified mail, return receipt requested, has been given to the CITY. f. See Exhibit B of the Draft Agreement appearing as Attachment A for additional insurance requirements. 9. Acceptability of Insurers. Insurance procured pursuant to these requirements shall be written by insurers that are licensed carriers in the state of California and with an A.M. Bests rating of A- or better and a minimum financial size VII. 10. Verification of Coverage. CONTRACTOR shall furnish the CITY with original endorsements effecting coverage required by this clause. The endorsements are to be signed by a person authorized by that insurer to bind coverage on its behalf. The endorsements are to be on forms provided by the CITY. All endorsements are to be received and approved by the CITY before work commences. As an alternative to the CITY's forms, the CONTRACTOR's insurer may provide complete, certified copies of all required insurance policies, including endorsements effecting the coverage required by these specifications. 17 City of Rosemead — Rosemead Transit 2015 Request ForProposms J. Equipment Pursuant to Scope of Work Section 3.14, the CONTRACTOR shall provide all equipment other than service vehicles to operate the Rosemead Transit services. CONTRACTOR'S proposal shall detail the proposed equipment that will be procured or otherwise provided by CONTRACTOR if selected. K. Operations and Maintenance Facility Upon acceptance of the CONTRACTOR'S proposed facility, the successful CONTRACTOR shall be required to secure an operations and maintenance facility sufficient to enable the CONTRACTOR to effectively manage and operate the Rosemead Transit system. CONTRACTOR'S proposal should identify and describe all the proposed facilities. At a minimum, such facility should have all the requirements as set forth in Section VI, SCOPE OF WORK. CONTRACTOR shall disclose in its proposal the legal status of any and all facilities identified in support of its proposal, that is, whether the facility is presently owned or leased by CONTRACTOR or whether there is guarantee that the stated facility will be available for Rosemead Transit use if CONTRACTOR is selected. L. Maintenance Program The CONTRACTOR must have the capability to carry out the complete maintenance program specified in Section VI, SCOPE OF WORK, Section 4. The CONTRACTOR must document in the proposal its maintenance record - keeping and accounting system, and procedures for administering a preventive maintenance program. M. Safety Program CONTRACTOR must have an on- going, comprehensive safety program that shall be documented in the proposal. N. Screening and Selection Program CONTRACTOR must document CONTRACTOR'S screening program for vehicle operator's employees including a proposed substance abuse screening program in accordance with Section VI, SCOPE OF WORK. O. Training and Retraining Program CONTRACTORS must have a training program that will assure that all personnel will meet satisfactory standards and knowledge for operating the City's Dial -A -Ride and Explorer services. The training program must be documented in the proposal, and shall explain how replacement personnel to accommodate turnover are to be trained without detriment to Rosemead Transit service or the quality of training. 19 City of Rosemead - Rosemead Transit 2015 Request For Proposals IV. COST PROPOSAL Payment for services under this agreement will be made by the City of Rosemead on the basis of a fixed monthly rate plus an agreed rate per revenue vehicle hour multiplied by the actual number of revenue vehicle hours operated in Rosemead Transit service during the month being invoiced. [Often called a "fixed and variable' costing approach.] Prior contracts for Rosemead Transit service have dictated the number of Dial -A -Ride vehicles to be operated by the CONTRACTOR, which has resulted in the unnecessary operation of vehicles during periods of low demand. As the City is hiring the CONTRACTOR for its expertise in the management and operation of these type of public transit services, the "fixed and variable" costing, together with specific performance goals, will encourage increased productivity and more efficient use of Rosemead Transit resources. Vehicle Revenue Hours All proposals will be based on the following revenue vehicle hour numbers for each year of the three -year base term of the agreement. [Please note that `revenue vehicle hours' are defined in the "Definitions" in Section VI.] The CITY reserves the right to direct the operation of up to either twenty percent (20 %) more than or twenty percent (20 %) less than these projected Annual Revenue Vehicle Hours without renegotiating the proposed rates with the successful CONTRACTOR. Cost Proposal Forms CONTRACTOR shall complete and submit the Cost Proposal Forms contained herein as RFP Form A. Electronic versions of these forms will be made available to all prospective Proposers. CONTRACTORS will note that the Cost Proposal Forms require the estimation of annual vehicle mileage and fuel costs, even though the actual incurred monthly cost of fuel will be paid directly by the CITY and is not to be included in the Fixed Monthly or variable Revenue Vehicle Hour cost. This data is needed to provide the CITY with a complete projection of Rosemead Transit costs for evaluation and budgeting purposes. 21 City of Rosemead - Rosemead Transit 2015 Request For Proposals Annual Vehicle Revenue Hours Year 1 Years 2 Year 3 [12 months] [12 monthsl 112 months] Rosemead Dial -A -Ride 6510 6510 6510 Rosemead Explorer 9100 9100 9100 Total for Proposal Purposes 15,610 15,610 15,610 The CITY reserves the right to direct the operation of up to either twenty percent (20 %) more than or twenty percent (20 %) less than these projected Annual Revenue Vehicle Hours without renegotiating the proposed rates with the successful CONTRACTOR. Cost Proposal Forms CONTRACTOR shall complete and submit the Cost Proposal Forms contained herein as RFP Form A. Electronic versions of these forms will be made available to all prospective Proposers. CONTRACTORS will note that the Cost Proposal Forms require the estimation of annual vehicle mileage and fuel costs, even though the actual incurred monthly cost of fuel will be paid directly by the CITY and is not to be included in the Fixed Monthly or variable Revenue Vehicle Hour cost. This data is needed to provide the CITY with a complete projection of Rosemead Transit costs for evaluation and budgeting purposes. 21 City of Rosemead - Rosemead Transit 2015 Request For Proposals FORM A ROSEMEAD TRANSIT COST PROPOSAL, PAGE 1 Summary of Proposed Cost CONTRACTOR hereby proposes a total three -year cost for management and operation of the Rosemead Transit services as defined in the Request for Proposals, including any and all addenda, of: [Insert Total Proposed Base Term Cost] [$ 00] OFFEROR'S Representations & Acknowledaement In submitting a proposal, the CONTRACTOR affirms that it is familiar with all requirements of the RFP and has sufficiently informed itself in all matters affecting the performance of the work or the furnishing of the labor, supplies, materials, equipment, or facilities called for in this RFP; that it has checked the proposal for errors and omissions; that the prices stated are correct and as intended by the CONTRACTOR. CONTRACTOR acknowledges that this is a "turn -key" contract and that the proposed cost amount is for all staff, facilities, non - revenue vehicles and equipment, supplies and services required for the operation and management of Rosemead Transit except for those duties and responsibilities of the CITY specifically identified in the RFP. This proposal and proposed cost are a firm, fixed offer for a period of one hundred twenty (120) calendar days from the Proposal Due Date of June 17, 2015. NAME OF CONTRACTOR: ADDRESS: NAME OF AUTHORIZED REPRESENTATIVE FOR NEGOTIATIONS: PHONE NUMBER: ( 1 AUTHORIZED SIGNATURE: NAME & TITLE OF SIGNER: DATE: 23 City of Rosemead— Rosemead Transit 2015 Request For Proposals ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 BREAKDOWN OF MONTHLY FIXED COSTS (Note: Costs shown are to be the average monthly fixed costs by cat.mi MONTHLYRXMCOST BREAKDOWN Year One Year Two Year Three Rofect Forager Salary Rofect tanager Fringe Maintainance Mr Sah, FoinL Mar Fringe Operator Supervisor Saary Operators Supervisor Fringe Dispatch &artWages isopetch Staff Fringe Maintenance Staff Wages Maintenance Staff Fringe Other Wages (Specify) Other Fringe(SpeoRy) MringRraining safety -`ndor m Non- Revenua Vebbles Facility Lease/Rent Costs Jer ial Telephone Undies Office Supplies Account:, M URANCE General Liability ANOnobile L'.Wiily CollloisnNi ne ehensive Workers C mpssrsatcn Ci cputer tri-di are Coini Softe, are on -Brava Camera costs aher(Specdyp Start Up Costs Overhead Management Fae/ROfA TOTAL MONTHLY FIX® COSTS $0 $0 s0 [Note: Listing of typical cost items on this pmHded form does not refit uire Contractor to pro sde th.'s position, utility or seNce ] ESTIMATED ANNUAL FUEL COST Year One Year Two Vas, Three R.ke.sd Total Venste Miles Estir aced Annual Fuel C gt Assured CostlGal Gasoline 25 City of Rosemead - Rosemead Transit 2015 Request For-Proposals Rosemead, CA 91770 FAX 626-307-9218 Email: mhawkesworth @cityofrosemead,org Evaluation and Decision on Protest Upon receipt of a protest, the City of Rosemead will review the grounds for the protest and, within five (5) working days provide a written response addressing in detail each substantive issue raised in the protest. A copy of the protest and the City's decision will be transmitted to the protester and to each firm or individual who has received a copy of the RFP or solicitation. The Assistant City Manager for the City of Rosemead is the responsible official for evaluation of protests and has the authority to make the final determination in matters of protest. The decision of the City of Rosemead will be final. Should material information become available subsequent to the Managers' decision on a protest or the protester believe that an error has been made of law or regulation, the protester may request reconsideration of that decision by formal notice to the Manager within five (5) working days of the date of the original protest decision. 27 City of Rosemead— Rosemead Transit 2015 Request For Proposals Federal Transit Administration (FTA) — A branch of the U.S. Department of Transportation (USDOT) established to improve transportation throughout the nation. The FTA provides funding and assistance to regional transportation agencies, among various other programs. Holidays — The official City holidays are: New Year's Day; Memorial Day; Independence Day; Labor Day; Thanksgiving Day; and Christmas Day. Late Trip — For Dial -A -Ride service, any trip on which the vehicle arrives for the pick up more than 15 minutes after the scheduled time. For fixed route service \, any arrival at a time point more than 5 minutes after the scheduled time. Missed Trip — Any scheduled trip on which the Dial -A -Ride vehicle arrives more than 60 minutes after the scheduled pick up time or does not arrive at all. No -Show — A scheduled passenger who does not appear at the designated location for vehicle boarding within 5 minutes of an on -time vehicle arrival or calls the Rosemead Dial -A -Ride to cancel the trip less than one (1) hour before the scheduled pick -up time. On -Time Pickup — For paratransit services, a vehicle shall be on -time if it arrives at the designated pickup location no more than 15 minutes prior to the scheduled pickup time or no more than 15 minutes after that time. For fixed route services, a vehicle shall be on -time if it arrives at a designated bus stop not earlier than or no more than 3 minutes after the scheduled arrival time. Subscription Service — Paratransit trips to and from the same origin and destination at the same time and day at least once a week. Subscription services do not require the passenger to call in their request for each trip; only to cancel for one or more days. Revenue Vehicles — Refers to vehicles used to transport passengers in transit and paratransit revenue services. Revenue Vehicle Hour — For Rosemead's fixed route services, a revenue vehicle hour shall be defined as any sixty- minute increment of time, or portion thereof, that a vehicle is in revenue service, including layover /recovery time but excluding deadhead, training operators prior to revenue service and road tests. For the Rosemead Dial -A -Ride service, a revenue vehicle hour shall be defined as any sixty- minute increment of time, or portion thereof, that a vehicle is available for passenger transport within the established hours of service. A vehicle is available for passenger transport from the time it arrives at its first pick -up address and ends when it has completed its last passenger drop -off and is released from service by the dispatcher. If the first scheduled pick -up is a no -show, the vehicle arrival time at that stop shall still be used for computation of revenue vehicle hours, however, this rule shall not apply to late trip cancellations. Revenue vehicle hours are also known as "vehicle revenue hours" and "vehicle service hours." 29 City of Rosemead — Rosemead Transit 2015 Request For Proposals 2.5 Schedules, Passes, Tickets, At CITY's discretion, CITY may develop and implement a form of fare media that will be accepted in lieu of cash fares. CITY shall prepare, print, and provide to CONTRACTOR all schedules, passes, tickets, and like materials required by Rosemead Transit operations. CONTRACTOR shall distribute and disseminate such materials in accordance with the provisions of the AGREEMENT and any directions supplemental thereto provided by CITY. 2.6 Street Furnishings CITY shall be responsible for the purchasing and maintenance of all transit related street furnishings within the CITY limits. CONTRACTOR and its employees shall cooperate with CITY by advising CITY of any such irregular conditions to street furnishings observed during Rosemead Transit operations. 2.7 Complaints and Comments CITY shall receive all complaints and comments regarding Rosemead Transit services and enter them into the City's Citizen Relationship Management [CRM] system. Within one business day of receiving a complaint or comment, CITY shall email a copy of the transcribed complaint or comment to CONTRACTOR for investigation as appropriate. CITY shall maintain a chronological record of all complaints and comments received, the results of CONTRACTOR's investigation and any action taken to resolve the complaint. 2.8 Notification: Potential Interference with Rosemead Transit Operations CITY shall make a reasonable effort to notify CONTRACTOR in advance of any road closures, detours, parades, or other events under CITY jurisdiction that may interfere with Rosemead Transit operations or require deviations from routes or schedules. CONTRACTOR and CITY shall mutually agree upon such deviations. SECTION 3: CONTRACTOR DUTIES AND RESPONSIBILITIES - OPERATIONS CONTRACTOR shall perform the duties and accept the responsibilities set forth below in connection with its operation of Rosemead Transit. The omission of a duty or responsibility herein below shall not relieve CONTRACTOR of its obligation to perform such duty or accept such responsibility, so long as it is usual, customary, and generally accepted within the public transportation industry as being an integral element of operating public transportation system and services of a kind and character such as Rosemead Transit. 31 City of Rosemead — Rosemead Transit 2015 Request For Proposals Dial -A -Ride service is provided within the city and to destinations within 5 miles of the city limits and for medical appointments to the Kaiser Hospital facility in Baldwin Park and the Huntington Memorial Hospital area in Pasadena. See the current Rosemead Transit brochure for more Dial -A -Ride information. The brochure can be downloaded from the City's website at http://www.cityofrosemead.org/index.aspx?page=144 3.2.2 Operations: Fixed Route Services The Rosemead Explorer is a general public, community fixed route operating bi- directional service on a single route through the city. Rosemead Explorer services operate the following days and hours: Weekdays (Monday — Friday): 5:00 A.M. — 8:00 P.M. Weekends (Saturday and Sunday): 10:00 A.M. — 5:00 P.M. Two shuttle vehicles are to be operated during each of these periods. Service will be suspended on Christmas Day, Thanksgiving Day and New Year's Day. The current Rosemead Transit brochure can be downloaded from the City's website at http: / /www. cityofrosemead .org /index.aspx ?page =144. 3.2.3 Special Services In addition to regular Rosemead Transit operations, CONTRACTOR may from time to time upon receiving specific written authorization by CITY, provide special transportation services within the Los Angeles Urbanized Area using Rosemead Transit vehicles, provided that such special services are determined by CITY to be in the public interest, do not interfere with regular Rosemead Transit operations, and are in compliance with applicable federal and state statutes. CONTRACTOR shall be entitled to compensation beyond the established maximum obligation for such services at the normal rate per revenue vehicle hour specified in the AGREEMENT. 3.3 Service Standards CONTRACTOR shall strive at all times to provide service in a manner that will increase system productivity while achieving or surpassing customer service expectations. Recognizing that the goals of productivity and customer service levels may conflict, the following standards are intended to be reasonably attainable by CONTRACTOR, fair to the customer, and consistent with CITY expectations. At the option of the CITY, CITY may enforce the penalties indicated for substandard performance. Failure to enforce any penalty for any such substandard performance shall not serve to invalidate said criteria nor preclude future enforcement of that penalty. CITY agrees that the incentives and penalties related to Criteria 1 and 2 — Service Productivity and Dial -A -Ride On -Time Performance -- will not be enforced for the first 180 days of this Agreement. 33 City of Rosemead- Rosemead Transit 2015 Request For Proposals CONTRACTOR shall take all reasonable actions requested by CITY to correct deficiencies in performance. Should deficiencies persist, CITY may take whatever additional action is necessitated by the circumstances and provided for in the AGREEMENT of which this Scope of Work is a part. In the event that an incentive or penalty associated with a Performance Criteria is achieved or levied for six (6) consecutive months, the CITY may meet with the CONTRACTOR and adjust the incentive or penalty thresholds as appropriate to ensure the effectiveness of the criteria. 3.4 Operations Management CONTRACTOR shall provide operations management at a level and capability sufficient to oversee its functions and employees. CONTRACTOR shall designate and provide the services of a full -time Project Manager, subject to the approval of the CITY, who shall provide overall management and supervision of Rosemead Transit under the terms of this AGREEMENT. It is understood that, while full -time to this facility, the Project Manager may have other project management responsibilities in addition to Rosemead Transit and these are to be disclosed in CONTRACTOR'S proposal. The Project Manager must have a minimum of five years' experience in public transportation operations and at least three years' supervisory experience in systems similar to Rosemead Transit. A bachelor's degree in a transportation or related field is preferred but not required. The Project Manager shall work cooperatively with CITY'S assigned transit staff in matters relating to service quality, providing operational and other data as described in this Scope of Work, responding to comments from Rosemead Transit riders and the general public, and responding to specific requests for other assistance as the need arises. CONTRACTOR shall assure CITY that the Project Manager designated for this project will not be replaced during the base term of this contract without the written consent of CITY. Should the services of the Project Manager become unavailable to CONTRACTOR, the resume and qualifications of the proposed replacement shall be submitted to CITY for approval as soon as possible, but in no event later than five (5) working days prior to the departure of the incumbent Project Manager, unless CONTRACTOR is not provided with such notice by the departing employee. CITY shall respond to CONTRACTOR concerning acceptance of the candidate for replacement Project Manager. Should the position of Project Manager remain unfilled for a period of thirty (30) days or more, the CITY may deduct the Project Manager's compensation from CONTRACTOR's payments. The CONTRACTOR shall further designate one or more Operations Supervisor(s) to assist the Project Manager in carrying out all activities relative to Rosemead Transit operations. 35 City of Rosemead —Rosemead Transit 2015 Request For Proposals 3.6 Retention of Existing Employees Pursuant to Senate Bill No. 158 (California Labor Code, Chapter 4.6, Section 1070 to Part 3 of Division 2), CITY shall grant a ten percent (10 %) bidding preference to any CONTRACTOR who agrees to retain, for a period of at least ninety (90) days, the employees of the previous CONTRACTOR. CONTRACTOR shall declare, as part of their proposal, whether or not their firm shall retain the employees of the prior CONTRACTOR for a period of at least ninety (90) days. CONTRACTOR shall ensure these transitioned employees will be utilized in similar positions and perform essentially same services as they did under the previous CONTRACTOR. "Employee" is defined as any person who works for a CONTRACTOR under the prior contract but does not include executive, administrative, or professional employees that are exempt from the payment of overtime compensation within the meaning of Subdivision (a) of Section 515 or any person who is not an employee as defined under Section 2(3) of the National Labor Relations Act (29 U.S.C. Sec. 152(3)). In accordance with Senate Bill No. 158, the following obligations apply: A successor CONTRACTOR or subcontractor who agrees to retain employees, pursuant to subdivision (a) [of Senate Bill No. 1581 shall retain employees who have been employed by the prior CONTRACTOR or subcontractors, except for reasonable and substantiated cause. That cause is limited to the particular employee's performance or conduct while working under the prior contract or the employee's failure of any controlled substances and alcohol test, physical examination, criminal background check required by law as a condition of employment, or other standard hiring qualification lawfully required by the successor CONTRACTOR or subcontractor. If a successor CONTRACTOR determines that fewer employees are needed than under the prior contract, qualified employees shall be retained by seniority within the job classification. In determining those employees who are qualified, the successor CONTRACTOR may require an employee to possess any license that is required by law to operate the equipment that the employee shall operate as an employee of the successor CONTRACTOR. Nothing in this section requires the successor to pay the same wages or offer the same benefits provided by the prior CONTRACTOR. In accordance with the California Labor Code, the successful CONTRACTOR or subcontractor shall make a written offer of employment to each employee to be rehired. That offer shall state the time within which the employee must accept that offer, but in no case less than ten (10) days. An employee who has not been offered employment or who has been discharged in violation of this chapter, or his or her agent, may bring an action against the successor CONTRACTOR in any superior court having jurisdiction over the successor CONTRACTOR. The existing service CONTRACTOR shall make available the number of employees who are performing services under the service contract and the wage rates, benefits, 37 City of Rosemead - Rosemead Transit 2015 Request For Proposals 3.8 Driver's Responsibilities Drivers will, when requested by CITY, hand out notices to passengers or otherwise render assistance in CITY'S customer relations, promotion, monitoring, and supervisory functions. Drivers will be required to honor special passes; collect, cancel and /or validate passes and tickets as determined by CITY. Drivers will verify cash fares deposited in farebox, but will not handle money. Drivers will record ridership information in accordance with procedures approved by CITY. Drivers shall have available at all times during operation of any vehicle an accurate time piece. The following shall be minimum service requirements and vehicle operator responsibilities. Failure to carry out these responsibilities shall result in a vehicle operator being prohibited from driving any vehicle covered by this contract, unless subsequently approved in writing by City. Contractor shall ensure vehicle operators shall: • Appear neat, clean, well groomed, and in an acceptable uniform; • Always be helpful and courteous to passengers; • Operate the vehicle safely and legally, • Assist elderly and physically impaired passengers in boarding and deboarding (Dial -A -Ride drivers); • In cases of emergency, shall immediately contact the Contractor for assistance; • Notify passengers of stops and when transfers are required; • Must allow any passenger who requests to use the passenger lift to board the vehicle to do so without explaining or justifying their request; • Not allow animals in vehicle except service animals or small animals contained in an accepted transport cage, box or carrier; • Not deviate from route and schedule without City's permission; • Notify City and Contractor in cases of emergencies or breakdowns, • Make sure the vehicle stays on schedule but never ahead of schedule, • Not smoke in the vehicle and enforce no smoking rules; • Enforce Rosemead passenger rules; • Not carry or make change, • Not accept tips, • Not eat or drink aboard Rosemead vehicles; • Not use any device that plays video, music or amplifies sound aboard Rosemead vehicles, 39 City of Rosemead- Rosemead Transit 2015 Request For Proposals management activities under the auspices of CONTRACTOR'S insurance carrier or other organization. CONTRACTOR shall provide a copy of said Safety Program, including evidence of compliance with SB -198, and subsequent program update to CITY. CONTRACTOR shall participate in the State of California Department of Motor Vehicles "Employer Pull Program" for appropriate monitoring of employer driver license activity. CONTRACTOR will require all drivers, control room personnel, vehicle maintenance mechanics, and supervisors to participate in the safety program. 3.12 Road Supervision CONTRACTOR shall provide road supervision as necessary to monitor drivers and vehicles and assist drivers in revenue service. 3.13 Accident, Incident, and Complaint Procedures Prior to initiating services under this agreement, CONTRACTOR shall develop, implement and maintain formal procedures, subject to CITY review and approval, for response to accidents, incidents, service interruptions, and complaints. Such occurrences to be addressed include, but are not necessarily limited to vehicle accidents, passenger injuries, passenger disturbances, in- service vehicle failures, lift failures of vehicles in service, and Rosemead Explorer and Dial -A -Ride vehicles operating more than thirty (30) minutes behind promised schedule. All traffic accidents involving transit system vehicles, irrespective of injury, shall be reported to the Los Angeles County Sheriff or Highway Patrol, as appropriate. CONTRACTOR will advise such agency of the accident and request a police unit to investigate the accident. The CITY's Assistant City Manager or his designee shall be notified in person or by telephone within thirty (30) minutes of the occurrence of any accident or incident involving a Rosemead Transit vehicle or service that requires emergency services and /or the transport for medical treatment of a passenger, a member of the public or an employee of the CONTRACTOR. A written follow -up report shall be provided to the CITY within one (1) business day of such accident or incident. In the event of an accident or incident that results in property damage or loss only, CONTRACTOR shall notify the CITY in writing within 1 business day of the event and provide a written report within three (3) business days. All Comments and Complaints regarding Rosemead Transit services shall be received by CITY, and recorded in the Citizen Relationship Management [CRM] system which will transmit a copy of the CRM report to the CONTRACTOR within one business day of receipt. CONTRACTOR shall investigate all complaints and, within ten (10) business days of the initial report, enter a summary of the investigation's findings and the actions taken to resolve any valid issue into the CRM. 41 City o / Rosemead - Rosemead Transit 2015 Request For Proposals 3.15.4 On -Board Camera Systems CONTRACTOR shall provide, install and maintain in all Revenue Vehicles on -board camera systems with 8 cameras, audio, day /night operational capability and a GPS location capability equal to or better than the REI Buswatch DVR System. Additionally, two (2) replacement hard drive units will be provided. CITY shall be provided with any specialized software needed to view the digital recordings and recordings shall be retained for a minimum period of 60 days before being recorded over. At the end of this contract, ownership of these systems shall be transferred to the CITY with no additional compensation. CITY shall provide CONTRACTOR with a placement diagram for installation of the 8 cameras within each vehicle. 3.15.5 Fareboxes All Revenue Vehicles used in Rosemead Transit service, including back -up vehicles, shall be equipped with fareboxes equal to or better than Diamond Model D fareboxes. CONTRACTOR shall supply two (2) vaults for each farebox. All fareboxes and vaults shall be provided, installed and maintained by CONTRACTOR. At the end of this contract, ownership of the fareboxes and vaults shall be transferred to the CITY with no additional compensation. 3.16 Operations and Maintenance Facility CONTRACTOR shall be responsible for securing, establishing and maintaining a facility for the operation, maintenance and administration of Rosemead Transit. With the approval of the CITY, such facility may be shared with operation of similar services for another client agency. At a minimum, the operations and maintenance facility shall have the following: • A location that is located within the City of Rosemead or no more than five (5) miles outside the city limits or which has been agreed to in writing by CITY. • An enclosed workspace sufficient to allow maintenance personnel to service at least three (3) Type C transit vehicles and be protected from the weather. • A paved shop floor capable of withstanding the weight of a Type C transit vehicle. • Adequate area to clean the vehicles in accordance with the AGREEMENT. • Adequate secured storage area for tools, equipment and parts. • A security- fenced, paved and lighted area for overnight vehicle parking with adequate space for all vehicles. • Adequate appropriately equipped space for administrative personnel, dispatching and information staff, driver lounge or ready room, and training /safety meetings. • A furnished control room, including computer equipment, maps, scheduling /dispatch equipment, time clock, adequate desks, tables, chairs, and other equipment as may be appropriate. Ckl City of Rosemead— Rosemead Transit 2015 Request For Proposals timely basis into a local bank account approved by CITY for that purpose. CITY reserves the right to audit fare revenue collection and accounting at reasonable times without prior notification to CONTRACTOR. 3.19 Ticket Sales CITY may elect to sell or provide tickets to Rosemead Transit patrons. CONTRACTOR shall collect, record, and deposit ticket sales according to instructions of the CITY. 3.20 Books, Records, and Reports 3.20.1 Record Retention and Audit CONTRACTOR shall maintain all books, records, documents, accounting ledgers, and similar materials relating to work performed for CITY under this AGREEMENT on file for at least three (3) years following the date of final payment to the CONTRACTOR by CITY. Any duly authorized representative(s) of CITY shall have access to such records for the purpose of inspection, audit, and copying at reasonable times, during CONTRACTOR'S usual and customary business hours. CONTRACTOR shall provide proper facilities to CITY representative(s) and CITY shall be permitted to observe and inspect any or all of CONTRACTOR'S facilities and activities during CONTRACTOR'S usual and customary business hours for the purposes of evaluating and judging the nature and extent of CONTRACTOR'S compliance with the provisions of this AGREEMENT. In such instances, CITY'S representative(s) shall not interfere with or disrupt such activities. 3.20.2 Required Operating and Performance Data CONTRACTOR shall collect, record, and report all operational data required by the CITY in a format approved by the CITY. Such data shall be collected and maintained by service type and include, at a minimum: o passenger count data by fare category, • total vehicle hours, • total vehicle miles, • revenue vehicle hours, • revenue vehicle miles, • wheelchair boardings • Dial -A -Ride passenger no -shows and cancellations • on -time performance (Dial -A -Ride) • average telephone hold time • number of calls on hold 3, 5, and 10 minutes or more • passenger mile sampling data in accordance with a method approved by the FTA for NTD purposes. 45 City of Rosemead- Rosemead Transit 2015 Request For Proposals personnel assistance at no additional cost or expense to CITY. CONTRACTOR also shall dispense Rosemead Transit informational materials and publications, respond to patron requests for information, act as liaison and provider of information with and to community agencies and groups, and assist and support CITY'S advertising and public informational efforts. 3.22 System Recommendations CONTRACTOR shall continually monitor Rosemead Transit operations, facilities, and equipment; and shall, from time to time and as warranted, advise CITY and make recommendations to CITY based upon observed deficiencies and needed improvements. CITY shall retain all authority, however, to make determinations and to take action on such recommendations. 3.23 ADA Compliance In performance on this agreement, CONTRACTOR shall ensure compliance at all times with the Provision of Service requirements of the Americans with Disabilities Act [37 CFR Subpart G, Sections 37.161 through 37.167] including, but not limited to • Maintenance of accessible features; • Keeping vehicle lifts in operative condition, • Lift and securement use; • Assisting individuals with disabilities in use of securement systems, ramps and lifts, • Permitting individuals who do not use wheelchairs, including standees, to use a vehicle's lift or ramp to enter the vehicle; • Announcing of stops on fixed route buses; • Permitting service animals to accompany individuals with disabilities in vehicles and facilities; • Making available adequate information concerning transportation services in accessible formats or technology; • Not prohibiting an individual with a disability from traveling with a respirator or portable oxygen supply; • Ensuring that adequate time is allowed for individuals with disabilities to complete boarding or disembarking from the vehicle, and • Adhering to the City's Reasonable Modification Policy. CONTRACTOR shall ensure that all employees operating Rosemead Transit services, administering the reservations, scheduling and dispatch, and maintaining the revenue vehicles are trained to competence as appropriate for their positions and responsibilities. 47 City of Rosemead- Rosemead Transit 2015 Request For Proposals • All tools and equipment necessary to perform periodic repairs and the preventive maintenance activities for gasoline powered vehicles. • All tools and equipment necessary to perform periodic service and adjustments and make mechanical repairs. • Facilities and equipment necessary to clean the vehicles and equipment in accordance with the specifications. 4.3 Maintenance Management and Personnel 4.3.1 Maintenance Management CONTRACTOR shall designate and provide the services of a qualified Maintenance Manager, subject to the approval of CITY. This individual may be the lead mechanic and shall be assigned to Rosemead Transit maintenance operations on an acceptable fleet to mechanic ratio. The Maintenance Manager shall provide proactive resource management including but not limited to: preventive maintenance scheduling and supervision, repair supervision, technical training, and such other activities as may be necessary to ensure the performance of CONTRACTOR's maintenance duties and responsibilities. The Maintenance Manager shall have a minimum of three years' experience managing and supervising the maintenance functions of a shop similar in size and complexity to the services herein described. The Maintenance Manager shall have a minimum of five years journeyman level experience with gasoline engines, air conditioning systems, wheelchair lifts, and farebox systems. This experience shall include work on vehicles similar to those used in the Rosemead services. Should the services of the Maintenance Manager become unavailable to CONTRACTOR, the resume and qualifications of the proposed replacement shall be submitted to CITY for approval as soon as possible, but in no event later than five (5) working days prior to the departure of then incumbent Maintenance Manager, unless CONTRACTOR is not provided with such notice by the departing employee, in which case said resume and qualifications will be provided to CITY within 5 days of Manager's departure. CITY shall respond to CONTRACTOR within three (3) working days following receipt of these qualifications concerning acceptance of the candidate for replacement Maintenance Manager. 4.3.2 Maintenance Personnel In addition to the Maintenance Manager, CONTRACTOR shall hire and employee other maintenance and service personnel as necessary to properly maintain and service the Rosemead Transit vehicles. Maintenance personnel assigned to work on Rosemead Transit vehicles and equipment shall have the necessary skills to 49 City of Rosemead — Rosemead Transit 2015 Request For Proposals maintained under all climatic conditions at all times on all in- service hours. CONTRACTOR shall maintain the A/C systems in an operable condition throughout the entire year. All parts, materials, tires, lubricants, fluids, oils and procedures used by CONTRACTOR on all Rosemead Transit vehicles and equipment shall meet or exceed OEM Specifications and requirements. 4.6 Daily Vehicle Servicing CONTRACTOR shall perform daily vehicle servicing to all Rosemead Transit vehicles and equipment used in revenue service. For purposes of this AGREEMENT, daily servicing shall include, but not be limited to • Fueling • Engine oil, coolant, water and transmission fluid check/add • Farebox check • Wheelchair lift check • Brake check • Light and Flasher check • Interior sweeping and dusting • Exterior and interior visual inspection • Check all vehicle performance defects reported by drivers to identify potential safety and reliability items requiring immediate attention. CONTRACTOR shall develop, implement, and maintain a written checklist of items including in the daily servicing of each vehicle. The checklist shall be utilized and kept on file for CITY and California Highway Patrol review. This checklist requirement may incorporate or supplement CHP required driver's pre -trip safety inspections. 4.7 Daily Driver's Inspection 13 CCR 1234 lists the records required by regulation to be kept by motor vehicle carriers. Section 1234, 13 CCR reads, in part: (e) Daily Vehicle Inspection Reports: Motor carriers shall require drivers to submit a documented daily vehicle inspection report pursuant to section 1215(b). Reports shall be carefully examined, defects shall be corrected before the vehicle is driven on the highway, and carriers shall retain such reports for at least one month. 13 CCR 1215 (a) reads: "Prior to operation, the driver shall inspect each vehicle daily to ascertain that it is in safe condition, it is equipped as required by all provisions of law, and all equipment is in good working order." The requirement to perform a daily pre -trip inspection applies to all drivers of all vehicles listed in 34500 CVC, without exception. There is no legal provision for this task to be delegated to someone other than the driver, such as to a mechanic who may arrive at work early to start all of the vehicles and "check them out ". 51 City of Rosemead — Rosemead Transit 2015 Request For Proposals 4.9 Fuel CONTRACTOR shall purchase fuel required for the operation of all Rosemead Transit vehicles utilizing a system that accurately records purchase of all fuel by CONTRACTOR for billing purposes and that will allow CITY to reconcile all fuel transactions by date and vehicle number. CONTRACTOR shall be responsible, on behalf of CITY for its Rosemead Transit operation, to obtain state and federal tax exemptions applicable to the purchase and consumption of fuel for use in public transit vehicles. In this regard, CONTRACTOR shall obtain required permits and administer fuel transactions in a manner that fully complies with all applicable state and federal requirements. CONTRACTOR shall maintain accurate records of all fuel utilized for fueling Rosemead Transit revenue vehicles. On a monthly basis, CONTRACTOR shall invoice CITY for the documented cost of fuel used in the operation of Rosemead Transit and provide a monthly report to CITY detailing gallons dispensed and miles per gallon for each Rosemead Transit vehicle for the previous month and for the year to date. 4.10 Vehicle Towing In the event that towing of any Rosemead Transit vehicle is required due to mechanical failure or damage, CONTRACTOR shall be responsible to provide such towing at CONTRACTOR'S sole expense. 4.11 Emissions Control Programs CONTRACTOR shall perform and certify such tests of equipment required to meet CITY, other local, State, and Federal requirements related to exhaust smoke and engine emissions. CONTRACTOR shall be responsible to maintain any applicable California Air Resources Board (CARB) Voluntary Compliance Program objectives subject to Rosemead Transit operations. CONTRACTOR shall be responsible for administration of a Smog Check program for Rosemead Transit vehicles. CONTRACTOR shall be responsible for emissions testing, and shall further be responsible to conduct repairs as required to meet emissions standards. 4.12 Maintenance Evaluations CONTRACTOR shall allow CITY to access to CONTRACTOR'S facilities and records to monitor CONTRACTOR'S maintenance performance, as CITY deems necessary. CITY may perform regular, unannounced maintenance inspections of vehicles and equipment maintained by CONTRACTOR that are used in this project using both CITY personnel 53 City of Rosemead— Rosemead Transit 2015 Request For Proposals such records and reports shall be prepared and maintained in such a manner so as to fulfill any applicable state or federal requirements, as well as any needs of CITY to enable it to accurately evaluate CONTRACTOR'S maintenance performance and the operating expense associated with various vehicles and equipment. Records of all maintenance and inspections shall be made available to CITY, the CHP and /or such other regulatory agencies with jurisdiction when requested. CITY maintains the right to inspect, examine and test, at any reasonable time, any vehicles used in performance of this AGREEMENT and any equipment used in the performance of maintenance work in order to ensure compliance with this AGREEMENT. Such inspection shall not relieve the CONTRACTOR of the obligation to continually monitor the condition of all vehicles and to identify and correct all substandard or unsafe conditions immediately upon discovery. CONTRACTOR shall transport any or all vehicles and equipment to any required inspection facilities when requested. In the event that the CONTRACTOR is instructed by CITY or any other regulatory agency to remove any equipment from service due to mechanical reasons, CONTRACTOR shall make any and all specified corrections and repairs to the equipment and resubmit the equipment for inspection and testing before it is again placed in service. CONTRACTOR shall prepare maintenance records and reports in a form and according to a schedule approved by CITY. Such records and reports shall include, but not be limited to, the following: • Daily vehicle inspection and servicing checklist • Work orders for all maintenance inspections, warranty repairs and other vehicle repairs including materials, parts and labor consumed. • Road call reports, or work order, for each road call identifying date and time, vehicle number, problem and mileage of vehicle. • Monthly vehicle summary to be included as part of the Monthly Management Report, listing, at a minimum, the operation status of each vehicle, vehicle mileage, vehicle mileage since last preventive maintenance inspection, vehicle fuel and lubricants consumption, vehicle road calls and maintenance or repair work done during that month. • Semi - annual fleet summary listing each vehicle; vehicle mileage; vehicle year -to- date total miles; vehicle year -to -date fuel consumption and miles per gallon; vehicle year -to -date maintenance costs and cost per mile; route service total road calls and miles per road call; CONTRACTOR'S summary of maintenance problems, particularly components with high incidences of in- service failures, and steps taken or recommendations to reduce such problems and in- service failures. CONTRACTOR shall submit to CITY copies of the California Highway Patrol (CHP) Annual Safety Compliance Report (CHP 343) and Vehicle Inspection Reports (CHP 343a) within one (1) business day of the conclusion of any such CHP inspection. CONTRACTOR shall attain satisfactory rating in each category of the Safety 55 City of Rosemead - Rosemead Transit 2015 Request For Proposals 300f through 300j; as they have been or will be amended from time to time, and the regulations implementing such statutes; and any similar state, county, municipal or other local laws and ordinances concerning the protection of human health and the environment and the regulations implementing such statutes. "Hazardous Substance(s)" means any substance, material, chemical or waste that is or will be listed or defined as hazardous, toxic or dangerous under any Applicable Environmental Law, or any petroleum products, or any substance, material, chemical or waste which is or may become, directly or indirectly, by chemical reaction or otherwise, hazardous, toxic or dangerous to life, health, property or the environment by reason of toxicity, flammability, explosiveness, corrosivity or any other reasons. In performing its maintenance obligations under this Contract, CONTRACTOR shall be responsible for the proper storage, handling, use, transportation and disposal of all Hazardous Substances in accordance with Applicable Environmental Laws, including without limitation, all lubricants, solvents, motor oil and other petroleum products. CONTRACTOR shall only dispose of such materials at facilities which are permitted or licensed in accordance with Applicable Environmental Laws. Furthermore, in the event that CONTRACTOR engages the services of a disposal company for the transportation and disposal of any Hazardous Substances, CONTRACTOR shall ensure that such company is properly licensed and that it transports and disposes of Hazardous Substances in accordance with the terms of this Contract. CONTRACTOR shall maintain procedures for its employees and any subcontractors who handle Hazardous Substances and shall retain records regarding compliance with the responsibilities contained herein. 57 City of Rosemead- Rosemead Transit 2015 Request For Proposals FORM B CONTRACTOR CONTACT INFORMATION Contractor Firm Name: Authorized Representative Name: Authorized Representative Title: Telephone Number: Email Address: Secondary Contact Name: Secondary Contact Title: Telephone Number: Email Address: Is Firm a qualified DBE? ❑ No ❑ Yes, Qualifying Agency: Annual Dollar value of participation: $ Subcontractors to Contractor Firm Name: Address: City, State, Zip Authorized Representative Name: Authorized Representative Title: Telephone Number: Email Address: Work to be performed: Is Firm a qualified DBE? ❑ No ❑ Yes, Qualifying Agency: Annual Dollar value of participation: $ Firm Name: Address: City, State, Zip Authorized Representative Name: Authorized Representative Title: Telephone Number: Email Address: Work to be performed: Is Firm a qualified DBE? ❑ No ❑ Yes, Qualifying Agency: Annual Dollar value of participation: $ Attach additional pages as necessary. 59 City of Rosemead— Rosemead Transit 2015 Request For Proposals FORM D NON - COLLUSION AFFIDAVIT FOR CONTRACTOR STATE OF CALIFORNIA COUNTY OF LOS ANGELES declares and says: 1. That he /she is the (owner, partner, representative, or agent) of hereinafter referred to as (CONTRACTOR) or (subcontractor). 2. That he /she is fully informed regarding the preparation and contents of this proposal for certain work in the City of Rosemead, State of California. 3. That his /her proposal is genuine, and is not collusive or a sham proposal. 4. That any of its officers, owners, agents, representatives, employees, or parties in interest, including this affiliate, has not in any way colluded, conspired, connived or agreed, directly or indirectly, with any other CONTRACTOR, firm, or person to submit a collusive or sham proposal in connection with such contract, or to refrain to submitting a proposal in connection with such contract, or has in any manner, directly or indirectly, sought by unlawful agreement or connivance with any other CONTRACTOR, firm, or person to fix the price or prices in said proposal, or to secure through collusion, conspiracy, connivance, or unlawful agreement any advantage against City, or any person interested in the proposed contract; and, 5. That the price or prices quoted in the proposal are fair and proper, and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the CONTRACTOR, or any of its agents, owners, representatives, employees, or parties in interest, including this affiliate. I certify (or declare) under penalty of perjury, that the foregoing is true and correct. Dated this day of , 2015, at , California Signed: Title: 61 City of Rosemead - Rosemead Transit 2015 Request For Proposals Reference 3 AGENCY /COMPANY NAME ADDRESS: CONTACT PERSON: EMAIL ADDRESS: PHONE NUMBER: LENGTH OF CONTRACT: YEARS NUMBER OF VEHICLES OPERATED: DESCRIPTION OF SERVICES PROVIDED: Reference 4 AGENCY /COMPANY NAME ADDRESS: CONTACT PERSON: EMAIL ADDRESS: PHONE NUMBER: LENGTH OF CONTRACT: YEARS NUMBER OF VEHICLES OPERATED: DESCRIPTION OF SERVICES PROVIDED: 63 City of Rosemead — Rosemead Transit 2015 Request For Proposals ATTACHMENT A PROFESSIONAL SERVICES AGREEMENT MANAGEMENT AND OPERATION OF ROSEMEAD TRANSIT SYSTEM (CONTRACTOR) PARTIES AND DATE. This Agreement is made andoentered into this - day of , 20 (Effective Date) by and between ` %the 'City of Rosemead, a municipal organization organized under the laws of the State'..of California with its principal place of business at 8838 E. Valley Blvd.,, Rosemead, California 91770 ("City") and (Contractor) with its principal place of business at (Address) ( "Contractor "). City and Contractor are sometimes individually referred to herein as "Party" and collectively as "Parties." 2. RECITALS. 2.1 Contractor. Contractor desires to perform and assume responsibility for the provision of certain transit services required by the City on the terms and conditions set forth in this Agreement. Contractor represents that it is experienced in providing transit system management and operations to public clients, is licensed in the State of California and is familiar with the plans of City... 2.2 Project. City desires to engage Contractor to render such management and operations services for the Rosemead Transit System ( "Project "), also referred to as "Services' as set forth in this Agreement. 3. TERMS. 3.1 Scope of Services and Term. 3.1.1 General Scope of Services: Contractor promises and agrees to furnish to the City all labor, materials, tools, equipment, services, and incidental and customary work necessary to fully and adequately supply the transit system operations and management services necessary for the Project, herein referred to as "Services ". personnel who fail or refuse to perform the Services in a manner acceptable to the City, or who are determined by the City to be uncooperative, incompetent, a threat to the adequate or timely completion of the Project or a threat to the safety of persons or property, shall be promptly removed from the Project by the Contractor at the request of the City. 3.2.5 City's Representative: The City hereby designates the Director of Public Works, or his or her designee, to act as its representative for the performance of this Agreement ( "City's Representative'). City's Representative shall have the power to act on behalf of the City for all purposes under this Agreement. Contractor shall not accept direction or orders from any person other than the City's Representative or his or her designee. 3.2.6 Contractor's Representative: Contractor will designate a designee to act as its representative for the performance of this Agreement ( "Contractor's Representative'). Contractor's Representative shall have full authority to represent and act on behalf of the Contractor for all purposes unde .this''Agreement The Contractor's ac Representative shall supervise aQd; direct the Sen`cs, using his/her best skill and attention, and shall be responsible for all means, me h6 ods, techniques, sequences and procedures and for the satisfactory coord'ination of all portions of the Services under this Agreement. 3.2.7 Coordination of Services' Co`n'tractor agrees to work closely with City staff in the performance of Services and shall be available to City's staff, Contractors and other staff at all reasonable times. 32.8 Standard of Care; Performance of Employees: Contractor shall perform all Services under this Agreement i,6 a skillful and competent manner, consistent with the standards generally recognized as being employed by professionals in the same discipline in the State of California. Contractor represents and maintains that it is skilled in the professional calling necessary to perform the Services. Contractor warrants that all employees and subcontractors shall have sufficient skill and experience to perform the Services assigned to them. Finally, Contractor represents that it, its employees and subcontractors have all licenses, permits, qualifications and approvals of whatever nature that are legally required to perform the Services, including a City Business License, and that such licenses and approvals shall be maintained throughout the term of this Agreement. As provided for in the indemnification provisions of this Agreement, Contract shall perform, at its own cost and expense and without reimbursement from the City, any services necessary to correct errors or omissions which are caused by the Contractor's failure to comply with the standard of care provided for herein. 3.2.9 Laws and Regulations: Contractor shall keep itself fully informed of and in compliance with all local, state and federal laws, rules and regulations in any manner affecting the performance of the Project or the Services, including all Cal /OSHA requirements, and shall give all notices required by law. Contractor shall be liable for all violations of such laws and regulations in connection with Services. If the Contractor 67 City of Rosemead- Rosemead Transit 2015 Request For Proposals Project, but which the parties did not reasonably anticipate would be necessary at the execution of this Agreement. Contractor shall not perform, nor be compensated for, Extra Work without written authorization from City's Representative. 3.3.5 Prevailing Wages: Contractor is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title S, Section 1600, et seq., ( "Prevailing Wage Laws "), which require the payment of prevailing wage rates and the performance of other requirements on "public works" and "maintenance" projects. If the Services are being performed as part of an applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and if the total compensation is $1,000 or more, Contractor agrees to fully comply with such Prevailing Wage Laws. City shall provide�Contractor with a copy of the prevailing rates of per diem wages in effect at the commencement of this Agreement. Contractor shall make copies of the prevailing rates of per diem wages for each craft; classification or type of worker needed to execute the Services available to interested parties upon request, and shall post copies at the Contractor's principal place of business and at the project site. Contractor shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and 6rmless from any claim or liability arising out of any failure or alleged failure to comply 'w th the Prevailing Wage Laws. 3.4 Accounting Records. 3.4.1 Maintenance and Inspection: Contractor shall maintain complete and accurate records with respect to all costs and expenses incurred under this Agreement. All such records shall be clearly identifiable. Contractor shall allow a representative of City during normal business hours to examine, audit, and make transcripts, or copies of such records and any other documents created pursuant to this Agreement. Contractor shall allow inspection of all work, data, documents, proceedings, and activities related to the Agreement for a period of three (3) years from the date of final payment under this Agreement. 3.5 General Provisions. 3.5.1 Termination of Agreement. 3.5.1.1 Grounds for Termination: City may, by written notice to Contractor, terminate the whole or any part of this Agreement at any time and without cause by giving written notice to Contractor of such termination, and specifying the effective date thereof, at least seven (7) days before the effective date of such termination. Upon termination, Contractor shall be compensated only for those services which have been adequately rendered to City, and Contractor shall be entitled to no further compensation. Contractor may not terminate this Agreement except for cause. 3.5.1.2 Effect of Termination: If this Agreement is terminated as provided herein, City may require Contract to provide all finished or unfinished Documents/ Data and other information of any kind prepared by Contractor in connection with the performance of Services under this Agreement. Contractor shall be required to 69 City of Rosemead- Rosemead Transit 2015 Request For Proposals Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. 3.5.3.2 Confidentiality: All ideas, memoranda, specifications, plans, procedures, drawings, descriptions, computer program data, input record data, written information, and other Documents and Data either created by or provided to Contractor in connection with the performance of this Agreement shall be held confidential by Contractor. Such materials shall not, without the prior written consent of City, be used by Contractor for any purposes other than the performance of the Services. Nor shall such materials be disclosed to any person or entity not connected with the performance of the Services or the Project. Nothing furnished to Contractor which is otherwise known to Contractor or is generally known, or has become known, to the related industry shall be deemed confidential. Contractor shall not use City's name or insignia, photographs of the Project, or any publicity pertaining to the Services or the Project in any magazine, trade paper, newspaper, television or radio production or other similar medium without the prior written consent of City. 3.5.4 Cooperation;. Further Acts: The Parties shall fully cooperate with one another, and shall take any additional acts or sign any additional documents as may be necessary, appropriate or convenient to attain the purposes of this Agreement. 3.5.5 Attorney's Fees: If either party commences an action against the other party, either legal, administrative or otherwise, arising out of or in connection with this Agreement, the prevailing party in such litigation shall be entitled to have and recover from the losing party reasonable attorney's fees and all other costs of such action. 15.6 Indemnificatibn: To the fullest extent permitted by law, Contractor shall defend, indemnify and hold the City, its officials, officers, employees, volunteers, and agents free and harmless from any and all claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity, to property or persons, including wrongful death, in any manner arising out of, pertaining to, or relating to any negligence, errors or omissions, recklessness, or willful misconduct of Contractor, its officials, officers, employees, agents, and Contractors arising out of or in connection with the performance of the Contractor's Services, including without limitation the payment of all consequential damages, expert witness fees, and attorneys fees and other related costs and expenses. Contractor shall defend, at Contractor's own cost, expense and risk, any and all such aforesaid suits, actions or other legal proceedings of every kind that may be brought or instituted against City, its directors, officials, officers, employees, agents, or volunteers. Contractor shall pay and satisfy any judgment, award or decree that may be rendered against City or its directors, officials, officers, employees, agents, or volunteers, in any such suit, action or other legal proceeding. Contractor shall reimburse City and its directors, officials, officers, employees, agents, and /or volunteers, for any and all legal expenses and costs incurred by each of them in connection therewith or in enforcing the indemnity herein provided. Contractor's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by the City, its directors, official's officers, employees, agents, or volunteers. 71 City of Rosemead - Rosemead Transit 2015 Request For Proposals 3.5.17 Invalidity, Severability: If any portion of this Agreement is declared invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. 3.5.18 Prohibited Interests: Contractor maintains and warrants that it has not employed nor retained any company or person, other than a bona fide employee working solely for Contractor, to solicit or secure this Agreement. Further, Contractor warrants that it has not paid nor has it agreed to pay any company or person, other than a bona fide employee working solely for Contractor, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. Contractor further agrees to file, or shall cause its employees or subcontractors to file, a Statement of Economic Interest with the City's Filing Officer as required under state law in the performance of the Services. For breach or violation of this warranty, City shall have the right to rescind this Agreement without liability. For the term of this Agreement, no member, officer or employee of City, during the term of his or her service with City, shall have any direct interest in this Agreement, or obtain any present or anticipated material benefit arising therefrom. 3.5.19 Equal Opportunity Employment: :Contractor represents that it is an equal opportunity employer and it shall not discriminate against any subcontractor, employee or applicant for employment because of race, religion, color, national origin, handicap, ancestry, sex o, r, age. Such non - discrimination shall include, but not be limited to, all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination. Contractor shall also comply with all relevant provisions of City's Minority Business Enterprise program, Affirmative Action Plan or other related programs or guidelines currently in effect or hereinafter enacted. 3.5.20 Labor Certification: By its signature hereunder, Contractor certifies that it is aware of the provisions of Section 3700 of the California Labor Code which require every employer to be insured against liability for Worker's Compensation or to undertake self- insurance in accordance with the provisions of that Code, and agrees to comply with such provisions before commencing the performance of the Services. 3.5.21 Authority to Enter Agreement: Contractor has all requisite power and authority to conduct its business and to execute, deliver, and perform the Agreement. Each Party warrants that the individuals who have signed this Agreement have the legal power, right, and authority to make this Agreement and bind each respective Party. 3.5.22 Counterparts: This Agreement may be signed in counterparts, each of which shall constitute an original. 3.6 Subcontracting. 3.6.1 Prior Approval Required: Contractor shall not subcontract any portion of the work required by this Agreement, except as expressly stated herein, without prior written approval of City. Subcontracts, if any, shall contain a provision 73 City of Rosemead- Rosemead Transit 2015 Request For Proposals EXHIBIT A SCOPE OF SERVICES ENCUMBERS CITY ISSUED REQUEST FOR PROPOSAL DOCUMENTS AND CONTRACTOR'S PROPOSAL FOR SERVICES 75 City of Rosemead— Rosemead Transit 2015 Request For Proposals drop down provision providing primary coverage above a maximum $25,000 self - insured retention for liability not covered by primary but covered by the umbrella. Coverage shall be provided on a "pay on behalf' basis, with defense costs payable in addition to policy limits. Policy shall contain a provision obligating insurer at the time insured's liability is determined, not requiring actual payment by the insured first. There shall be no cross liability exclusion precluding coverage for claims or suits by one insured against another. Coverage shall be applicable to City for injury to employees of Contractor, subcontractors or others involved in the Work. The scope of coverage provided is subject to approval of City following receipt of proof of insurance as required herein. Limits are subject to review but in no event less than $1,000,000.00 per occurrence. Insurance procured pursuant to these requirements shall be written by insurers that are licensed carriers in the state of California and with an A.M. Bests rating of A- or better and a minimum financial size VII. General conditions pertaining to provision of insurance coverage by Contractor. Contractor and City agree to the following with respect to insurance provided by Contractor: 1. Contractor agrees to have its insurer endorse the third party general liability coverage required herein to include as additional insureds City, its officials, employees and agents, using standard ISO endorsement No. CG 2010 with an edition prior to 1992. Contractor also agrees to require all contractors, and subcontractors to do likewise. 2. No liability insurance coverage provided to comply with this Agreement shall prohibit Contractor, or Contractor's employees, or agents, from waiving the right of subrogation prior to a loss. Contractor agrees to waive subrogation rights against City regardless of the applicability of any insurance proceeds, and to require all contractors and subcontractors to do likewise. 3. All insurance coverage and limits provided by Contractor and available or applicable to this agreement are intended to apply to the full extent of the policies. Nothing contained in this Agreement or any other agreement relating to the City or its operations limits the application of such insurance coverage. 4. None of the coverages required herein will be in compliance with these requirements if they include any limiting endorsement of any kind that has not been first submitted to City and approved of in writing. 5. No liability policy shall contain any provision or definition that would serve to eliminate so- called "third party action over" claims, including any exclusion for bodily injury to an employee of the insured or of any contractor or subcontractor. 6. All coverage types and limits required are subject to approval, modification and M City of Rosemead - Rosemead Transit 2015 Request For Proposals coverage, or other solutions 12.The City reserves the right at any time during the term of the contract to change the amounts and types of insurance required by giving the Contractor ninety (90) days advance written notice of such change. If such change results in substantial additional cost to the Contractor, the City will negotiate additional compensation proportional to the increased benefit to City. 13.For purposes of applying insurance coverage only, this Agreement will be deemed to have been executed immediately upon any party hereto taking any steps that can be deemed to be in furtherance of or towards performance of this Agreement. 14.Contractor acknowledges and agrees that any actual or alleged failure on the part of City to inform Contractor of non - compliance with any insurance requirement in no way imposes any additional obligations on City nor does it waive any rights hereunder in this or any other regard. 15.Contractor will renew the required coverage annually as long as City, or its employees or agents face an exposure from operations of any type pursuant to this agreement. This obligation applies whether or not the agreement is canceled or terminated for any reason. Termination of this obligation is not effective until City executes a written statement to that effect. 16. Contractor shall provide proof that policies of insurance required herein expiring during the term of this Agreement have been renewed or replaced with other policies providing at least the same coverage. Proof that such coverage has been ordered shall be submitted prior to expiration. A coverage binder or letter from Contractor's insurance agent to this effect is acceptable. A certificate of insurance and/or additional insured endorsement as required in these specifications applicable to the renewing or new coverage must be provided to City within five days of the expiration of the coverages. 17.The provisions of any workers' compensation or similar act will not limit the obligations of Contractor under this agreement. Contractor expressly agrees not to use any statutory immunity defenses under such laws with respect to City, its employees, officials and agents. 18. Requirements of specific coverage features or limits contained in this section are not intended as limitations on coverage, limits or other requirements nor as a waiver of any coverage normally provided by any given policy. Specific reference to a given coverage feature is for purposes of clarification only as it pertains to a given issue, and is not intended by any party or insured to be limiting or all - inclusive. 19. These insurance requirements are intended to be separate and distinct from any 79 City of Rosemead- Rosemead Transit 2015 Request For Proposals ATTACHMENT B ROSEMEAD TRANSIT OPERATING & FINANCIAL DATA FY 2013 - FY 2015 81 City of Rosemead- Rosemead Transit 2015 Request For Proposals FISCAL YEAR 2014 EXPLORER Mond, Tahl Paa rs Revenue Revenue Mika Total (VeM1kle) Hours Toral (Ve M1ida) Miles Fare jr, 13 11977 782 10,532 Eu 19947 $3,26000 A us1'13 12356 777 10308 809 10.840 $3.43200 Se kmber'13 10326 735 91800 824 10.113 $2.]3150 Qua. I sub Toms $.1,659 z,z94 30,640 2,450 31,700 39423.50 Ocbber'13 11 ?31 ]91 10,617 622 10,920 $2.904.50 WmmEar13 9640 718 9,429 740 9735 $252900 December '13 11027 750 9,758 780 10,099 $296600 Quarlerz Sub 1o.. 31,898 2260 29, SW x$349.32 30,762 $8,399.50 Jan. '14 9,725 763 9.961 798 10288 $245000 February '14 9.151 IDS 1 9,229 745 9551 $22225D Mamn 14 10406 789 j 10,103 HD8 19449 $26125D QuaN&r3 Sub Tabh 29,20a ;231 29,283 2350 30.289 $)285.00 A nl'14 10,147 770 10,036 810 10,392 $2,43000 May '14 9,907 785 10.083 E. 10,476 $240200 1-14 10630 752 9,864 BW 10,287 $2546.50 Qu..4S.b Table 30,692 A209 29983 2pz] 31,145 17,370.50 Annual Tabl 116.53) 9,001 119,II0 9,57] II],89fi $33,486.50 OMLARIOE Tool Pas re Rev Hou Rev om (VeM1le Total (vehicle) Moo. Mlka Fare J '13 J* 13 1,203 504 5.261 5.261 63 BM $54300 A ust'13 1203 499 5115 816 6.2% 8,294 $57500 Se bI 1123 489 4,810 92 5.878 $64050 Sub T.Sua Sub Tabh 347$ 1,472 1gi 1621 19611 S1,658.50 Manneor 1,289 5P 8 5518 621 $ So $51150 Nmember'13 1,071 465 4,518 568 5,717 5.617 $81950 Dxn3 1,114 492 4,999 593 6.065 $545 C0 Qoamoor 2xrz sue Tama $,674 1,785 18.W x$602 Jan '14 1217 491 491 4.852 4.052 602 60 5,000 0 5602.50 FebmN'14 1,041 487 , 579 5,761 E5CB.00 Maven 1032 839 8.421 $49950 QURM14 roeb 6u6 Tobh J 20 6] 1814 (8,062 $1,610.00 A nI 14 1040 9 602 6,309 $176.50 Ma 't4 !. 1.164£ *4,603 599 6,357 556250 Jve'14 1154.` 3 502 5,754 WOES Ouartx45ub Toms 3,358 71 1,783 18,410 Annual TObl 13,627 53 7,175 73,546 36,576.00 COMMUTER CONNECT Monts Tohl Psasan a rs Revenue Hours Revenue Mi @s Total (Vehiole)'(Ve Hours rohl M1lde) Mlles Fare 'U, '13 242 129 931 144 1106 $12100 105 124 _ _ 058 138 1009 $925D 93 157 112 779 125 925 $7850 Sub 584 385 2,568 407 9040 }28z.00 p 190 128 879 141 1,044 $9500 '13 175 108 738 122 806 $8750 l3 253 122 845 146 loll $12650 Sub 010 356 2,462 411 ;171 $30900 January '14 254 126 857 144 io63 $1 RD0 Febna '14 216 115 003 132 944 $13750 Moral 14 279 123 847 142 1,010 $136. SD Quamr3 Sub Tobk 749 364 2,537 418 3,017 5371.00 A n1 1 334 130 862 145 lNlS $15300 May '14 420 120 800 137 941 $211.00 J-'14 372 119 609 137 966 $18600 QuarbN Sub Table 1,134 370 ;411 419 2,925 $55000 Annual TObl ),085 1.454 10.038 1654 1 11,923 1 $1,52200 83 City of Rosemead - Rosemead Transit 2015 Request For Proposals ATTACHMENT C SUMMARY OF PRESENT HOURLY EMPLOYEE POSITIONS, WAGE RANGES AND BENEFITS BENEFITS: All full time non probationary employees are eligible for six (6) paid holidays per year: New years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving PAID HOLIDAY: Day, and Christmas Day. PAID TIME OFF (PTO): Al l in l l time employees receive eighty hours(W)per year. HEALTH: Employer Contribution EMPLOYEE ONLY ]2.00% EE a SPOUSE 34.45% EE i CHILDREN 38.71111 FAMILY 24.32% DENTAL: The employee pays 100% of this cost. VISION: The employee pays 100% of this cost. 401K PLAN: Provided for employees with no company match. COMPLEMENTARY EVENT TICKETS: Employees are provided tickets to various sporting events. DISCOUNT EVENTTICKETS: Employees are able to purchase discounted event tickets to major attractions. CELL PHONE DISCOUNT: Employees receive discounted prices for cell phones and cell plans. WAGES TITIF PAY RATE Project Manager Confidential Maintenance Manager Confidential Safety and Traing Manager Confidential Accounting $1100 Dispatcher $14.25 Dispatcher $13.00 Resemationist1 $11.00 Reservationirt2 $10.75 Resemationist /Dispatcher3 $10.50 Mechanic $23.25 Bus Washer /Utility Person $10.75 Driver) $10.50 Driver2 $10.50 Driver3 $10.50 Culver4 $11 Drivers $10.50 Drive r6 $11.50 Driver] $11.50 Driver8 $11.75 Driver9 $13.65 Driver 10 $14.00 Driver 11 1$14.25 85 City of Rosemead — Rosemead Transit 2015 Request For Proposals Attachment B ADDENDUM NO. 1 TO CITY OF ROSEMEAD REQUEST FOR PROPOSALS MANAGEMENT AND OPERATION OF THE ROSEMEAD TRANSIT SYSTEM NOTICE TO ALL BIDDERS This Addendum is attached to and made part of the above entitled specifications from the City of Rosemead. Each Proposer shall acknowledge receipt of this addendum in their submitted proposal. CHANGES TO RFP SPECIFICATIONS 1. RFP Section II. F. Required Submittal Information, second paragraph is revised to read: 2. Section 3.14 Vehicle Scheduling and Dispatching, second paragraph is revised to read: CONTRACTOR shall provide an adequate number of trained and qualified persons to staff the Dial -A -Ride scheduling and system vehicle dispatching functions and satisfy the Service Standards defined herein [See Section 3.31. These staff shall also be responsible for maintaining radio control with all vehicles in service and for maintaining the daily dispatch log in a format to be proposed by CONTRACTOR. Dispatch shall be staffed to answer telephones and monitor radio traffic at all times that Rosemead Transit vehicles are in service. 3. Section 3.5, Employee Selection and Supervision, fifth paragraph, is revised to read: CONTRACTOR shall be responsible to recruit a sufficient number of bilingual employees to ensure that the bilingual communications requirement under subsection 3.17, herein below, is met. 4. Contract Section 3.3.5, Prevailing Wage, is hereby deleted. City of Rosemead, RFP for Management and Page 1 Operation of the Rosemead Transit System Addendum No. 1 Q8. The City is providing a total of 5 vehicles for revenue service. Is the contractor responsible to provide spare vehicles? Response: As specified in the RFP on p.4 and, again, on pp.32 -33, two vehicles will be operated in the Rosemead Dial -A -Ride and two in the Rosemead Explorer service at peak times. The fifth vehicle will serve as the spare vehicle for both services. If the Contractor wishes to do on- street shift changes, an administrative vehicle may be required, which would be the Contractor's responsibility. Q9. On Board Camera Systems - It states that 2 replacement hard drive units will be provided. Is this intended as the Contractor will provide these units or the City will? Response: Provision of the On -Board Camera Systems — including the two (2) replacement hard drive units -- is a Contractor responsibility. See RFP p. 43. Q10. Please provide 2 weeks of DAR manifest and /or scheduling reports that show all trips performed by date, scheduled time, actual time, number of passengers, use of wheelchair lift, etc. Response: Please see the documents titled "Manifest Attachment 1 — 4" on the City Clerk's website. Q11. Would the City consider increasing the proposal page limit to seventy -five pages? Would the City consider excluding exhibits, dividers and cover pages from the total page count? The fifty (50) pages shall include all text pages, tables, figures, exhibits, divider (tabs) and cover pages, but shall not include required proposal forms, appendices and attachments to the proposal. Proposers are warned against placing material information in appendices and /or attachments. Response: Please see Amendment 1 above. 012. Would the City consider deleting "volunteers' from the list of covered by insurance or subject to indemnification? Response: No, volunteers must be included in the indemnification as many of the City's interns are volunteers. Q13. DAR Reservations - Are there specific hours passengers can make reservations for Dial -A -Ride or are reservations possible during any hour DAR is operating? Response: See Amendment 2 above. Q14. Will the Price Evaluation be based on Year 1 or the base three years? Response: The analysis of proposed costs will consider the Base Term of three years as well as the full potential term of five years. 015. For fixed route service, please clarify if billable time continues past scheduled hours on the last trip due to exterior factors (traffic, weather, incidents, etc.). Response: As specified in Section IV, Cost Proposal, variable rate compensation will be paid on the basis of revenue vehicle hours as defined in Section V, Scope City of Rosemead, RFP for Management and Page 3 Operation of the Rosemead Transit System Addendum No. 1 Q22. RFP references a "bilingual communications requirement under subsection 3.16" but there does not appear to be a requirement in the noted section. Could the City please provide guidance as to the requirement and what the two languages should be? Response: See amendment 3 herein. RFP Section 3.17, second paragraph, specifies that "Contractor shall make special efforts to respond to telephone service and information requests from patrons ...whose primary language is other than English." Under Required Qualifications of Contractor, item "I" requires Contractors to detail the languages that the CONTRACTOR's reservations /dispatch center staff will be able to immediately support and how callers using other languages will be accommodated and how quickly such language services will be able to respond." Q23. Road Supervision - The 1070 information provided on page 85 does not list a Road Supervisor. How is road supervision currently provided? Response: Road supervision is handled by a field supervisor who assists the Dial -A -Ride and Explorer drivers with any issues in the field. Q24. What Scheduling & Dispatch system is used by the current operating contractor? Response: Trapeze. Q25. What are the current inspection dates the Contractor needs to have an inspector at the plant? What is the current delivery schedule for the buses to Rosemead? Response: The vehicles are presently expected to be completed for delivery on or about September 1, 2015, which suggests that in -plant inspections will be needed in mid - August. The exact dates for pre - delivery inspections by the selected Contractor are not yet known and will be coordinated between the City, Creative Bus Sales and the selected Contractor. Q26. ACD Reports - Please provide ACD reports showing current call volume, broken down by weekday, Saturday and Sunday to include hourly levels if possible. Response: This data is not presently available. Q27. Please clarify any specifics required relating to phone and data lines needed. Number of lines, data line type (Cable, T -1, TDD, etc.). Response: See 3.17, Telephone Reservations and Information System, where the second paragraph specifies "...a minimum of three lines in rotary." The City has no specific requirements for data lines. Q28. How are current calls handled for passengers using the listed languages in this section and can you provide any numbers or volume of calls for each of the languages? Response: The present Contractor utilizes a third party language line. They perform a 3 -way conference call with the passenger. The agent contacts the number for interpreters, provides access code and connects the call between passenger and interpreter. City of Rosemead, RFP for Management and Page 5 Operation of the Rosemead Transit System Addendum No. f Q36. Please provide the percentage of time each of the employees listed on the 1070 form are dedicated to supporting /operating the Rosemead service? Are the Accounting, Dispatch, Reservations, Mechanic and Utility person all 100% dedicated to Rosemead and their costs included in the current contractors rate? Response: This information is proprietary and not available to the City. Q37. Please provide a seniority date for each of the positions /employees listed to indicate their length of employment on this contract and /or with the current contractor. Response: Pursuant to Labor Code Section 1070, the seniority list will be provided to the selected Contractor after their selection, not at this stage in the procurement. Q38. Are the current drivers /employees part of a labor union? If yes, please provide a copy of the current labor agreement and the contact name and number for the union representative. Response: The present employees are not represented by a union. Q39. Please provide the current rates paid to the existing contractor for variable and fixed costs. Also, please indicate the total amount paid to the contractor for the last fiscal year. Response: The current Contractor rates are shown in the invoice included in the Contractor's Monthly Operations Reports for February, March and April 2015, which are available on the City Clerk's website at http://www.cityofrosemead.org/index.aspx?page=278 The total compensation paid to the Contractor during the 2013 -2014 year was $ $994,578.88. Q40. How many years has the existing contractor held this contract including extensions? Response: 7 years, since 2008. Q41. Please provide copies of the last three months of management reports from the Contractor. Response: These have been posted to the City Clerk's website at http://www.cityofrosemead.org/index.aspx?page=278 Q42. Please provide copies of the last three months of invoices from the Contractor. Response: These are included in each month's Monthly Operations Report. Q43. Please provide a copy of the current contract for these services. Response: The current contract, including any amendments, has been scanned and posted to the City Clerk's website at http://www.cityofrosemead.org/index.aspx?page=278 City of Rosemead, RFP for Management and Page 7 Operation of the Rosemead Transit System Addendum No. 1 Response: See Section 2.6, Street Furnishings, which states "CITY shall be responsible for the purchasing and maintenance of all transit related street furnishings within the CITY limits." Q51. Is a performance or Bid bond required? Response: No. Q52. Are key managers (PM, OM, MM, SM) required to be full time dedicated to this project? (Page 35 of the RFP suggests a FT dedicated PM). Response: Section 3.4 requires that the Project Manager responsible for the Rosemead Transit project to be full -time to the operations facility, not to the Rosemead contract. Section 3.4 states "It is understood that, while full -time to this facility, the Project Manager may have other project management responsibilities in addition to Rosemead Transit and these are to be disclosed in CONTRACTOR'S proposal." Q53. Please explain the vehicle turn over inspection process should a new contractor be selected. Response: Please read RFP Sections 2.1 and 3.15.1, both titled Revenue Vehicles. Q54. Please provide information on the current labor force. Please include employee counts by job category, hire dates, wage rates, last date of wage increase, benefits plan designs (including premiums and deductibles) and participation rates, paid time off. This information is critical to all submitting firms, especially if non - incumbent proposers are required to comply with Section 13(c)/5333(b). Response: See Attachment C to the RFP which contains the information required by California Labor Code Section 1070. Q55. If 13(c)/5333(b) does apply, please provide information on any past claims or decisions. Response: Section 13(c) does not apply. 056. What is the turnover rate for drivers over the last 12 months? Response: This is proprietary information not available to the City. Q57. Please provide a breakdown of revenue miles, deadhead miles, revenue hours, and deadhead hours for the last twelve (12) months. Response: This information for the past three months is contained in the Monthly Operating Reports. See response to Qx. 46. Q58. Please provide a one year history of billing rates and total costs. Response: See response to Qx. 39. City of Rosemead, RFP for Management and Page 9 Operation of the Rosemead Transit System Addendum No. 1 i � � � §� \ §j \)\ i/ ! ! US ! ! ! !!! !!! !|! ;!§ \ \ ,\ \� ] ! ) \\ !!! l.•,, . {{ k. � � ! |!! (!\ §f! !)\ ) \} ){ §� !!! ))| }! \` !` ;•_ ,.,. " |!§§ 2 |) ! |!! (!\ §f! !)\ ) \} ){ §� !!! ))| }! \` June 15, 2015 Matt Hawkesworth, Assistant City Manager City of Rosemead City Clerk's Office Transit Service RFP 8838 E. Valley Blvd. Rosemead, CA 91770 First 60 Transit First Transit, Inc. 600 Vine Street, Suite 1400 Cincinnati, OH 45202 Phone: 513 241.2200 Fax: 513.684.8652 Re: RFP for Management and Operation of the Rosemead Transit System Dear Mr. Hawkesworth: We are pleased to have the opportunity to participate in the City of Rosemeed's procurement for the Management and Operation of the Rosemead Transit System Dial - A -Ride & Explorer Service. We understand the requirements for these important transportation services as defined in the RFP and, in response, we are prepared to provide high-quality transportation services at a competitive price. Experienced Transportation Provider Enjoying nearly 60 years of transportation operations and management experience with over 240 current clients, First Transit is the best contractor to manage this service for the City of Rosemead. Standing on a record of performance and commitment to safety and quality, First Transit and its employees understand the unique and complex nature of the Rosemead Transit operations. Our Competitive Service Advantage The Rosemead Transit services, through the management and operations provided by First Transit, will offer on -time, safe, and reliable transportation to the City of Rosemead's ridership, while economically and efficiently providing value to the City. By partnering with First Transit, the City of Rosemead will receive the following benefits and enhanced services from an industry leader: The City of Rosemead will benefit from the selection of First Transit and our enhanced services: E, • Our facility is located 2.2 miles from City Hall. It is located at 4337 Rowland Ave, El Monte and will enable low deadhead travel and timely support • We have a local management team a few miles away who will be able to closely supervise this service and will be easily accessible to the City of Rosemead • Our Maintenance Manager, James Harwood, is a triple ASE Master Technician highly qualified to maintain and care for the newly purchased City fleet • Our contracted services are known for low driver turnover; we will select customer - oriented operators and offer a respectful, fair, and quality work environment with an increased starting wage of $12.00 per hour. • Our Avaya phone system, Simpli by Trapeze for Dial -A -Ride and our FirstBase maintenance software will ensure detailed reports of service for the City • Our comprehensive safety programs and training processes provide professional training for operators that will lead to delivery of safe, customer - oriented services • The power of our national network of managers and transportation professionals, providing Instant information sharing on a variety of transit matters • Our company's recognition for safety and quality operations awarded by APTA and the National Safety Council We acknowledge the receipt of Addendum 1 and our proposal shall remain in effect for a minimum of one hundred twenty (120) days after the final proposal submission date. We are extremely excited about the possibility of partnering with the City of Rosemead in the provision of these important transportation services. Should you have questions concerning any aspect of our proposal or wish to schedule a meeting to discuss the ability of First Transit and our management team to successfully operate your transportation services, please feel free to contact David A. Smith, Director of Business Development, at (707) 694 -3932, david.a.amith@firstgrouip.com. We look forward to discussing our proposal with you. S' rely, o ✓ ✓Y � Beecham, Assistant Secretary First Transit, Inc. U REQUIRED QUALIFICATIONS OF CONTRACTOR Technical Proposal Fn,st ri Transit TABLE OF CONTENTS FIRST TRANSIT PROPOSAL Contents A. B. C. D. Experience Organization Resource Allocation Staffing 1 7 13 13 E. Hiring and Personnel Policies 20 F. Accounting and Reporting 27 G. Insurance and Indemnity 28 H. Financial Responsibility 28 I. Reservations & Dispatch Function 29 J. Equipment 42 K. Operations and Maintenance Facility 43 L Maintenance __ 44 M. Safety Program _51 N. Screening and Selection Program 56 O. Training and Retraining Program 58 P. Data Collection and Reporting 63 R. Transition Plan and Time Schedule 63 Y - -- - -- -- -- _'a1e -0 REQUIRED QUALIFICATIONS A. Experience With 242 locations in 39 states, Puerto Rico and four Canadian provinces, First Transit sets the standard for J "° excellence in transportation. Global In scale and local in approach, we cant' - _, •+,, ° °•� *r" - "' approximately 330 million passengers -�`� „ • , ; across more than 390 million miles ., annually. First Transit has approximately - - 16,000 employees and operates 11,200 -- buses/vehicles. We are a market leader - in each of our core business segments: • A,sr T ans,1 _ _.._- • Fixed route • ^ • Shuttle (University, Airport, Commercial) Shuttle (University, y 6 • Transportation Call Centers Each and every day for nearly 60 years, First Transit managers and employees deliver safe, high quality, cost effective service in challenging political, economic, social, and operating environments. With the best safety record in the Industry, the highest customer service standards and the best training available, First Transit offers our customers the optimal solution for their transportation needs. With innovative technologies like Predictive Maintenance Analytics to stop vehicle breakdowns before they occur and our proprietary Info -Suite Applications to optimize operational parameters, we keep our customers on the cutting edge of the transportation industry. By working with our partners to introduce new fleets, powered by alternative fuels when possible and endorsing the latest in clean engine technology, First Transit has achieved a 6.7% reduction carbon emissions during 2013 -14. I 96% of First Transit services were on time in 2013 -2014. .13 AFR First Transit leads the way in safety, with an accident frequency rating of only .13 per 100, 000 miles in 2013- 14. m. Proven Performance is C9 �. l J Although the sheer number of our contracts impressive, what Is really important is the quality of "Our relationship with First service First Transit has brought to each and every Transit can be best one of our locations, the strong relationships with our In a recent customer clients and the improved transportation services for Satisfaction survey, 92.7% our shared customers. of our customers agreed First Transit's Values that First Transit has "gone LONGEVITY above and beyond to Nothing illustrates First Transit's strength as a deliver on contractual transportation provider like the number of customers requirements." who choose to stay with First Transit, renewing values into their own." contracts with us over and over again. When First - Ronnie Siriani, NJ Transit makes a promise to our customers, we stand TRANSIT by it. Many of our clients have been with First Transit A Trusted for decades. In FY 2013 -14, 92 percent of our current Partner customers chose to renew contracts with First Transit when they expired. When extension "Our relationship with First years to current contracts were available, 97 Transit can be best percent of our customers chose to exercise described as a partnership. them. We operate in close communication with First First Transit's Values Transit, who understands Heidi Miller, a highly experienced manager, will our goals, needs, priorities provide the necessary leadership to build our and focus on the customer operation on the foundation of First Transit's and has internalized our Values. values into their own." • Committed to Customers - Ronnie Siriani, NJ • Dedicated to Safety TRANSIT • Supportive of each other • Accountable for Performance • Setting the Highest Standards These five values are at the heart of every First Transit operation. In our partnership with the City of Rosemead, our service will be characterized by: • Reliable transportation ensuring passengers and employees arrive at their destination safely • A focused approach in dispatch operations and road supervision First ri Transit • Client support and transparent communications to achieve greater quality service and cost effectiveness • Hiring the right people, offering them industry- leading training, competitive wages to improve retention, and supporting them each day to allow them to care for the City of Rosemead's passengers as if they are members of our family • On time performance using innovative approaches, local leadership, and organizational support from First Transit industry leaders • Industry- leading best practices and new technologies • Community involvement, active resolution of customer concerns, and supporting the City's initiatives From the contract award, the First Transit team will work in cooperation with the City of Rosemead and strive each day to exceed the expectations of our passengers, the community, and the City of Rosemead staff. Statement of Qualifications As the largest transit contracting company in North America, First Transit is the most qualified partner for the City of Rosemead to operate your transportation services. Utilizing our experience managing hundreds of contracts, we deliver the highest quality customer service at a competitive price. First Transit runs paratransit, fixed route transit, call center as well as commuter and specialized services. This has provided us a highly diversified transit background for which to approach the City of Rosemead's specific needs in community transportation. As this project progresses, you will have the full support of First Transit's corporate office and our West Region. These teams will provide veteran support throughout the operation, including the areas of safety, training, maintenance, administration, accounting, insurance claims management, and human resources. From full transit operations to transit management solutions, we provide the expertise you need while maximizing your transit budget dollars. At First Transit, our people strive to provide our ►„�� communities the most dependable and forward - thinking transportation service solutions. As your neighbors, we work diligently to bring you the best value and care. You can trust that we'll be here for you today, tomorrow, and every day. ------- - - - - -- - -- - 0 A 4M O E AD wn wa California Experience With over 70 locations across the State of California, FirstGroup America (including First Transit, First Vehicle Services, First Student and Greyhound) is by far the largest private supplier of transportation services in the slate. With the additions of Anaheim Resort Transportation, Pomona Valley Transit Authority and Chapman University, First Transit and First Vehicle Services alone have 39 separate contracts In California. isit's California locations include all transit operations, from shuttle with just a couple vehicles, to d route and paratransit operations ireds of vehicles. i in the map to the left, First Transit Vehicle Services' multiple t locations provide opportunities for tsources and development of best i with existing and future First cations. FGA contributes more to California's economy than to any other state in the U.S. — well over $175 Million in payroll for our 7,012 California employees. �'i T - - �. Frst i'i Transit Quality Performance A Although the sheer number of our contracts are LJ impressive, what is really important Is the quality of service First Transit has brought to each and every one of our [orations, the strong relationships with our clients Number of years First and the improved transportation services for our shared Transit has operated fixed customers. route and paratransit "The local First Transit team is services for the Eastern supported by an extensive corporate Contra Costa Transit Authority in Antioch, CA team that has been invaluable over the years. 1 am impressed with the depth of available support, the ongoing 3 6 training provided to the local management team, and the overall approach to employee management." Number of years First Jeanne Krieg, Eastern Contra Costa Transit has done business in the State of California Transit Authority Chief Executive Officer LONGEVITY Nothing speaks to our strength as a transportation provider like the number of clients who renew contracts with First Transit again and again. First Transit has a strong record company -wide, but even more so with our California locations. Many of our California clients have been with First Transit for two decades or more! Our Certificate of Good Standing with the California a.9 Secretary of State has been in place since 1977. CALIFORNIA HIGHWAY PATROL (CHIP) INSPECTIONS We can assure The City of Rosemead that we are committed to operating our facilities in a manner that merits positive ratings from regulatory agencies, including California Highway Patrol (CHIP) inspections. We take great pride in our preventive maintenance programs for both fleet and facility and ensure that all aspects of our operation meet our standards for excellence. First Transit has never failed a CHIP inspection due to mechanical fault. Ili - - -- !'' T�` �' mad DBE PARTICIPATION First Transit is committed to providing diverse companies with opportunities to grow and develop. At many of our California operations, First Transit well exceeds the goal set forth by our customers for disadvantaged, small and minority -owned business participation. In 2011, First Transit was nominated for the California Disability Services Association's Excellence In Employment Award Program for our commitment to diversity in the workplace, demonstrated by our efforts to expand job opportunities for persons with developmental disabilities in San Diego, CA. ALTERNATIVE FUELS Should the City ever decide to research or move to alternative fuels, First Transit supports and encourages the use of alternative fuels in our transit operations, and the majority of our efforts have been concentrated in the State of California. In 1992, Laidlaw (now part of First Transit) inaugurated the first fully dedicated fleet of CNG vehicles for LADOT in the San Fernando Valley • We operate a fleet of 170 CNG buses as well as electric - powered vehicles for Foothill Transit at our Pomona, CA operation • We have operated liquid propane gas - fueled vehicles for LADOT in Los Angeles, and in the cities of Glendale and Cerritos • Under an earlier contract with LADOT, we operated approximately 60 LPG - fueled buses for the Downtown DASH service • Experience with electric vehicles includes the cities of Burbank and Pasadena, CA, and a three -year demonstration project for the City of San Pedro, CA • At Foothill Transit, we currently operate and maintain electric Ecoliner buses - all- electric, battery powered, full -size coaches AWARDS AND RECOGNITIONS The North County Transit District received the Grand Golden Watchdog Award in 2013 after contracting with First Transit to reduce the costs of operations. Through a focus on efficiency, cost savings, and continuous improvement, First Transit saved NCTD approximately $1.9M in the first year, and anticipates an average of $6AM annually over the seven year contract. Additional recent transit industry awards in the State of California have included: • TH Delta Transit, Eastern Contra Costa Transit Authority - named the best system of its size in North America (four million and under passenger category) by the American Public Transportation Association (APIA) for 2014 • Service Provider of the Year from San Andreas Regional Center- Santa Cruz ---___ - I --------------------------------- _ . . First ri Transit • Certified Community Transit Managers by the CTAA -District Manager Tim McGowan, Pasadena and General Manager Phil Pumphrey, Omnitrans • CTAA Rural System of the Year- Estuary Transit District • Top Honors, San Diego County Taxpayers Association -North County Transit District References First Transit recognizes the importance of being a good partner in delivering a cost effective, high quality solution to the clients that we serve. We are proud to present client references to the City of Rosemead to contact which have been included on the required reference form. B. Organization First Transit, Inc. is a firm with great success in professional transportation services for both public and private transportation programs throughout the United States. As an industry leader and innovator in transportation, and has been for nearly 60 years, First Transit has demonstrated our ability to design, implement, and manage transportation systems of all saes and levels of complexity. We leverage the scale of our intemational company with the expertise of highly qualified local management teams to ensure the productive and efficient operation of our services. First Transit's experienced approach provides the City of Rosemead with multiple resources to continuously improve service provision, and reinforces our capabilities to be your preferred service provider. First Transit. Inc. 600 Vine Street, Suite 1400 Cincinnati, OH 45202 Transit Contracting, Transit Management, Transit Consulting David A. Smith Director of Business Development 280 Silver Eagle Way Vacaville, CA 95688 [p] 512 - 284 -5641 [f] 512- 402 -5850 [e] David.ASmith ®fvstgroup.com Corporation Keith Whalen SVP Business Development 600 Vine Street, Suite 1400 Cincinnati, Ohio 45202 [p] 513.419.8587 [f] 513.664.8852 [e] keith.whalen@frrstgroup.com Delaware in 1969 Employs more than 16,000 people; Manages 4,000 employees 23-1716119 rr Motor Carrier 900199DWA Brad Thomas, President Michael Sims, Treasurer Brian Beecham, Asst. Secretary Bruce J. Ranch, Secretary Michael L. Petrucci, Asst Secretary Susan Whittaker, Asst. Secretary Jim Tipped, SVP of Finance Eric Estell, Region Vice President 800 Vine Street, Suite 1400 Cincinnati, OH 45202 [p] 972 - 849-5424 [1] 480- 458 -5803 [e] eric.estell0firstgrouo com Management Approach First Transit implements a five -part management approach at each location to support successful operations for our customers. For our partnership with the City of Rosemead, the five parts will consist of the following: • Heidi Miller, Project manager serving the City of Rosemead on -site for successful performance and operational transparency • Eric Estell, Region Vice President (RVP) overseeing our management of the system to ensure customer satisfaction • Regional Customer Support Staff, composed of seasoned professionals, enhancing system efficiency and effectiveness • Value -Added Services implemented in coordination with the City of Rosemead, bus line inspections, improving passenger satisfaction, cost-containment. and reporting of transit information for efficient operations • A Nationwide Transit Network of First Transit customers and staff to share information and experiences, incorporate operational best practices, and provide continuous improvement for the City of Rosemead service First Transit takes great pride in offering more than just experienced managers to our customers. We offer a comprehensive package that includes expertise from across the country. In addition to our resident transit professionals to manage the City of Rosemead system, First Transit's team will draw upon an unparalleled nationwide transit network, a rich and diverse collection of experience, to support the success of daily operations. Management Structure First Transit's local management team dedicated to the City of Rosemead will operate under a system of shared accountability. As part of our Values Pledge, Accountable for Performance, every decision matters; we do the right thing to achieve our goals. All team members will work cooperatively to manage daily responsibilities across functional areas, to provide the City of i - Feist ri Transit Rosemead with quality transit services, and an unparalleled partnership to support your transit goals into the future. Responsibilities for individual team members will be aligned with First Transit's Values, and your specific goals, to maintain the highest level of safety, customer care, account service, and professionalism. The City of Rosemead Local Management Team The key to any successful operation is an experienced, motivated, and high - performing management team. First Transit has assembled an exceptional group of men and women to lead the City of Rosemead transit system our management team brings proven knowledge of the transit Industry, local service area knowledge, experience leading successful organizations, and the energy and passion for delivering efficient operatlons. Additionally, a representative from the management team will always be on call to respond to the City's concerns or emergencies, ensuring proactive and responsive service 24 hours a day. Resumes for our key personnel have been included as an Attachment. i: ' First Transit's team will uphold our Vision and Values, providing the City of Rosemead with exceptional transit service while adhering to our strict codes of ethics and safety. Heidi Miller, Project Manager First Transit is pleased to propose Heidi Miller as Project Manager for Rosemead operations. Heidi has nearly 35 years of experience in the transit industry with over 20 years of management experience starting as an accounting manager in the 1990s and serving as a Project Manager for the past 15 years out of First Transit's El Monte facility where she has managed a variety of services. which currently includes operations for the City of Monterey Park (starting in July), City of Paramount, City of San Gabriel, City of Sierra Madre, and the City of San Femando. This experience makes Heidi an excellent choice for Project Manager for the Rosemead service. Heidi's skills in developing policies and procedures that contribute to ridership growth, successful employee recruitment, and quality customer service makes her an excellent choice for the Project Manager position. Heidi will be dedicated to supporting the City of Rosemead, performing all on -site management duties on your behalf, and with complete decision- making authority regarding the operation of transit services. She will be scheduled to work a minimum of 40 hours per week, and available by cell phone when not in the office. r - -.r M2 do Bill Vicent, Operations / Safety & Training Manager First Transit is pleased to propose Bill Vicent as Operations! Safety & Training Manager for Rosemead operations. Bill has 14 years of management experience in the transit industry as an Operations Manager and Road Supervisor. As an Operations Manager and Road Supervisor, 6111 gained valuable experience that will promote the Rosemead service as he knows how to efficiently and effectively operate transit systems on a day to day basis. As Operations Manager, Bill will direct day -to -day operations of the Rosemead transit system, including supervision of staff, performance monitoring, safety oversight, and prompt resolution of service concerns. He is fully qualified to step into the role of acting Project Manager, should the need arise. In addition, as a TSI certified trainer, Bill will oversee all aspects of operator training. Bill will also conduct regulady scheduled safety meetings with maintenance and operations personnel, and fleet operators. Bill will be responsible for ensuring the safe, cost- effective, and on -time operating performance of the transit system. Under his direction, we will meet all service delivery standards set forth in our client contract. James Harwood, Maintenance Manager First Transit Is pleased to propose James Harwood as maintenance manager for Rosemead operations. James has served as General Manager of a repair shop for 6 years, as a Maintenance Manager for 8 years and as an Assistant Maintenance Manager for 2 years. With nearly 16 years of experience managing maintenance and repair, James is an exceptional candidate for Rosemead service. James is an ASE Master Technician and we have included his extensive ASE certifications to demonstrate his experience and capability along with his resume on the following pages. James will provide general maintenance management oversight for Rosemead. He will be responsible for all Rosemead Fleet maintenance, repair, and Weaning activities, along with personnel management, safety and security oversight, and suggestions for continuous process improvements. The City of Rosemead Region Management Team Supporting the City of Rosemead will be First Transit's Region Management Team. These diverse and highly qualified individuals will provide experienced support throughout the operation, including the areas of safety, training, maintenance, administration, accounting, insurance claims management, and human resources. -Ins T.a-s t. --- ------ ----------- ----------- First ri Transit West Region Support Staff NICK PROMPONAS, SENIOR VICE PRESIDENT Nick leads First Transit's regional team, managing operating contracts in the Western United States and Alberta, Canada. He nearly 30 years' experience in the transit industry. Including over 20 years with First Transit. He has managed in all of our product lines including Transit Management, Call Centers, and Transit Contracting. Nick knows virtually every level of transit industry. He began his career as a bus operator for the student -run transit service at his alma mater, Bridgewater State College, where he earned a Bachelor of Science degree in Industrial Psychology. Nick has served as both an At -Large Board Member of the American Public Transportation Association (APIA) and as the Chair of the Arizona Transit Association's Training and Education Committee. He is also a graduate of Leadership APTA and serves as a Board Member of About Care, a non -profit organization services to the elderly and home bound in the East Valley of Phoenix, AZ. ERIC ESTELL, REGION VICE PRESIDENT — SOUTH Eric is currently responsible for over 20 contracts at 15 operating locations throughout Southern California, Arizona, and Nevada, with approximate annual revenues of $174 million. He has more than 40 years of transportation experience and uses his wealth of knowledge to help drive successful project startups and ongoing quality control. Eric's responsibilities include complete project oversight, planning and administration. His provides valuable guidance in creating effective and efficient operations, well- trained staffs, and clear communication channels throughout his operational areas. Eric is headquartered in Tempe, AZ, and spends much of his time in Southern California. JESSE ROACH, DIRECTOR OF OPERATIONS — SOUTH Reporting to First Transit's region vice president, Jesse is responsible for complete project oversight, Planning, and administrative support for the company's public transit projects in the southwest region. He also oversees budget preparation, establishes project- staffing levels, serves as a customer liaison, and helps to build community relationships. With over 38 years of experience, Jesse works closely with our General Managers to monitor and evaluate the efficiency of our staff, our communications, and the level of morale within operational areas. GRANT HENDRICK, DIRECTOR OF MAINTENANCE Grant has more than 32 years' experience In bus fleet maintenance. He provides oversight of regional maintenance functions, in the Western US and Western Canada. In his role Grant carefully monitors budget preparation, maintenance expenses, maintenance standards, repair efficiencies, and maintenance training programs. He is currently responsible for more than 2,700 diesel, CNG, LNG, and propane - powered vehicles, including cutaways, transit buses and OTR coaches. i,o -::,,. m. r;. BLAKE VAUGHAN, SENIOR DIRECTOR OF SAFETY Blake has almost 40 years of transportation experience and has earned a Master Degree in Business Administration. As Senior Director of Safety, Blake provides front -line safety and security support for First Transit's public transportation operations in the United States and Canada. Blake also leads our regional safety team and has oversight for the safety analysis of operations for the West Region. He formulates action plans for accident reduction, Worker's Compensation claims management, Injury reduction, and safety management. He and his team also evaluate and train our driver trainers and work closely with our Operations and Safety Managers to help them understand and follow company and the City of Rosemead policies and procedures. Blake is located in Vancouver, WA. JOYCE DILLEY, DIRECTOR OF HUMAN RESOURCES Joyce provides technical support for personnel matters throughout our West Region locations. She is responsible for compliance with all company and the City of Rosemead policies, along with all local, state and federal laws applying to personnel management. Joyce will make periodic visits to the City of Rosemead operation to evaluate local teams and help them work through any issues related to procedural or legal compliance. OLGA WATERWORTH, DIRECTOR OF FINANCE As Director of Finance, Olga provides management reporting and analyses of all financial and operating data for our West Region locations. She is responsible for business and financial forecasts for the division and each of its locations. Olga also prepares financial and business updates, progress and variance reports, and other ad hoc reports for management evaluation. Corporate Support Staff First Transit provides our local management teams with expert support by both regional and corporate oversight with all operations and maintenance functions by the following support staff. Bradley Thomas, President Keith Whalen, SVP - Business Development Thomas Harris, VP - Safety and Human Resources James Tipper, SVP - Finance Tim Young, SVP - Human Resources and Labor Relations (FGA) Tom Secrest, VP and Labor Relations Michael Pettruci, VP and Deputy General Council Todd Hawkins, SVP - Maintenance Fxr9 ri Transit C. Resource Allocation First Transit's approach to the Rosemead Transit services is to identify the best practices of the transportation industry and to implement them using the best qualified local and regional support staff. The implementation and operation, maintenance, and management of these practices by our current Et Monte staff and retained Rosemead Transit employees ensure continuity of service by a dedicated team. Through daily diligent monitoring of our operations, we can immediately identify issues, trends, and good performance. First Transit's work plan describes our approach to address the scope of work identified in this RFP, as well as the activity necessary to fulfill the federal and local requirements in order to provide quality and effective Rosemead Transit services. As a previous provider of these services, we have firsthand knowledge of the intricacies of the operation of the curb to curb demand responsive transportation services as well as the fixed route Explorer services. We have reviewed the City's RFP, addendum and provided reports as well as the current operations in Rosemead and best practices from our operations nationwide in the development of our technical proposal. Our detailed budget breakdown on the provided proposal form has been included following our cover letter. The two vehicle dial -a -ride service (365 days per year) provides seniors (55 +) and individuals with permanent disabilities transportation within five miles of city limits, and medical appointments to the Kaiser Hospital facility in Baldwin Park and the Huntington Memorial Hospital area in Pasadena. The Explorer community fixed route services (362 days per year) operates within the city with two buses operating a single route in opposite directions. First Transit understands that we will be responsible for providing the necessary management, technical and operating service for the successful operation of the Rosemead Transit services. In addition, First Transit will meet all of the City's performance goals and successfully manage the level of services required. Details on stalling and our operations plan is included in the following Section D. "Staffing" and Section I. "Reservations & Dispatching Function." D. Staffing First Transit conducts a thorough analysis of current operations to determine proper staffing levels in the development of our proposals. This analysis includes review of First Transit's current operations of similar size and scope, as well as understanding local employment trends as they relate to the City of Rosemead's operations. To determine adequate staffing levels, we consider • Calculation of staffing by RFP revenue hours • Estimation and analysis of employee turnover rates at similar locations • Data of staff call -off tendencies • Historical review of projected overtime hours compared to actual usage Upon contract award, we continue to monitor staffing levels and employee development to make adjustments as necessary to ensure optimal contract performance. First Transit Sets the Highest Standards and we are Accountable for our Performance. We ensure that every employee providing service to the City of Rosemead has the skills needed for exceptional customer service, and the management support for success every day. Our review of staffing levels and development includes: • Planning training classes for anticipated staff needs • Conducting refresher training sessions, as needed • Managing and adjusting extra board driver hours, as needed • Using standby operators to review schedules with dispatch staff • On -road training with road supervisors and substitute operators • Reviewing probationary employee development for success All of these efforts allow us to better maintain costs, adhere to schedules, maximize on -time performance, promote professionalism, and meet all of the City of Rosemead's quality and customer service requirements. Workforce Retention First Transit realizes that stabilizing the workforce is critical to the efficiency and effectiveness of the start-up process, and eases the difficulty of transitioning from one contractor to another. It can be achieved through the following simple but effective methods: • Immediate and constant communications with employees • Competitive wages and benefits • Performance incentives based on attendance and safety • Clearly defined work rules • Consistent, fair treatment of all employees • An open -door policy on the part of corporate, managerial and supervisory staff Upon contract award, First Transit will hold an introduction meeting for the current employees and make offer letters contingent upon passing background checks and pre - employment drug screens. First Transit is increasing the starting wage to $12 per hour and offering equivalent benefits to those provided by the current contractor to focus on retention and stability for the service. That offer shall state the time within which the employee must accept the offer, but in no case less than 10 days. First Transit plans to offer employment to the current Rosemead Transit employees in accordance with California Labor Code Sec. 1070 -1074. The chart below outlines our anticipated staffing levels, based on the information provided in this RFP. First Transit will provide sufficient oversight personnel and direction during all hours of operation. Management personnel are listed as full -time recognizing that they support other operations while remaining available to the City at all times. ----- --- --- - - ----'-- - ----- First ri Transit Position Project Manager Wages (per hour) i Salary Staffing Operations & Safery/I raining Manager Salary , 1 FT DispatcFJRoad Supervisor $15.00 3 FT Reservationists $12.00 2 Ff Manager Salary 1 IFT �Maintenance "B" Mechanic i $2325 1 FT i lity Worker $12.00 1 IFT Bus Operator $12.00 starung/$12 87 avg. 10 FFE. In addition, our proposal staffing schedules have been included as an Attachment. Job Descriptions The following brief descriptions reflect the primary duties and responsibilities of our staff. I stranding meetings and serving on commiitesg upon request; r...... g o/ key performance factors; budgetary analysis quality control acbvlhas; 1 I screening and hiring programs. Opera4ons5efelyRraining � Oversight of operational activities including safety and training, dispatch, Manager i reservations and scheduling; rtronrtor radio communications; perform operation monitoring activities including on -board observations, unobserved monitoring, passenger surveys and interviews; Driver _ _ '. Act as primary passenger relatrons contact; Performrunsas schetluled; assist as Passengers as needed; and complete pre- tdp/post -trip vehicle inspections. DlspetchedgexrvafloNS< Distribute trip manifests; process pre- hfpipos[ trip vehicle inspection reports; monitor radio communications; answer phone calls and schedule trips as needed; complete operational reports. Manrtenance Manager ! Schedules preventive maintenance - - _ performs quality control inspections; ' and oversight ofernem Performed including warranty major work, body wok, and major rebuilds. Penorm preventive maintenance Perform r and general repair functions,rs; and dagr maintain vehicle history records, complete work orders; and enter information into maintenance inform, software program.' Tednician maintenance _ — _____— _. .__ _ Perform preventive maintenance and general repair functions vehcle diagnostics, maintain vehicle history records, complete work orders and enter information into maintenance software program. Ub6 Worker ty —__. Perform scheduletl cleaning and fueling tuncnons Check fluid levels maintain accurate records and daily logs; other duties as assigned by Maintenance Manager. - - - -- Resumes for our proposed management team has been included as an Attachment. Organizational Chart -------------------------------- First ri Transit Employee Benefits Program First Transit understands the importance of a robust benefits package to promote employee retention and satisfaction. As described below, our benefits include health, vision and dental insurance, vacation and holiday pay, as well as disability and retirement plans and many other incentives. Our employees are offered a Kaiser medical plan, with set deductibles and annual out -of- pocket maxlmums. Employees have the option of choosing coverage for themselves, for the employee and a spouse, or for the employee's family. We also offer domestic partner benefit options for all employees. New salaried employees are eligible for their benefits the first of the month, following 30 days of employment. Hourly employees have a 60-day waiting period. Our health plans include coverage of the following: • Physician office visits • Major medical • Wellness benefits (certain cancer screening, annual physicals, well baby care) • Voluntary disease management programs (e.g.. asthma, diabetes, congestive heart failure) • Vision discount plan • Prescription drug benefit • Employee Assistance Program • Vision care program • Dental coverage Additionally, our benefit program for full -time staff offers: • Short-term disability • Long -term disability • Accidental death and dismemberment insurance Other benefits include: • Health Savings Account • Dependent Care Flex Spending Account • 401(k) retirement plan • Employee Pride incentive program - Each location has an incentive program with small gift rewards for participation in certain safety campaigns, charity involvement, and overall job performance. • Vacation - 40 hours of paid vacation after one year of employment, two weeks of vacation after two years and three weeks of vacation after five years of employment • Holidays - Eligible drivers will receive six paid holidays. • Sick Leave - 24 hours of paid sick leave. • Life insurance • Short-term and long -term disability At the time of benefit eligibility and open enrollment, we provide eligible employees with details on their benefits options in a document entitled Benefits at a Glance. This document provides an overview of the ancillary benefits offered to First Transit's employees and their eligible family members. Safety Incentives Our nationwide World Class Safety program encourages all employees to actively participate In changing their behavior and thoughts about safety. This, in turn, reaches the safety of our riders and the community in general. It focuses on cultural change through World Class positive reinforcement by: ^ � � �� • Providing awards for improvement in team performance l`J Encouraging group safety awareness activities • Recognizing and rewarding personal safety longevity The elements of this program include: • An incident rate reduction goal - "Destination Zero Rate" - a quarterly location or team performance target -based program to encourage incident reduction • A national contest - designed to motivate region management and staff to drive safety performance and awareness activities through "pep rallies" and safety tours • Individual motivators - individual achievement awards- to help affect individual safety improvement through the use of personal recognition awards • A safety leadership group -the "Safety Solution Team" (SST) - location teammates dedicated to making safety foremost by identifying and resolving safety issues • A communication tool - "Safety Stop" newsletter - a peer -to -peer safety communication offering ideas on what works, safety happening, and safety pep rallies Our World Class Safety program encourages all First Transit employees to replace risky behaviors and thought processes that jeopardize safety in the workplace. Through the program, we are striving to build a cultural identity that is focused on: • Rewarding improvements in both individual and team performance c Driver Pin, Patch and Certificate - A special recognition is given to our Drivers • Encouraging group safety awareness activities o Group activities - Road To Zero - earn individual and location awards for safety improvement • Recognizing and rewarding personal safety longevity o Driver Trainer Patch and Certificate - A special recognition is given to our Driver Trainers FrdroTransit Short -Term Safety Incentives As additional measures to heighten employees' safety awareness, First Transit offers various safety incentive programs throughout the year. To keep the programs fresh and to hold employees' interest, the safety incentive programs are often short-term (quarterly) and offer different rewards/incentives for accident -free driving. Programs include safety bingo, monthly safety rewards and prizes, team safety awards and safety door prizes. We also recognize operators regularly for good performance and attendance. This facilitates better attendance at the safety meetings and instills a sense of pride in operators. Road to Zero (RTZ) First Transit locations participated in a company -wide campaign, focusing on a total accident goal for each period. Pogs (disks) were earned based on meeting that goal and completing specific safety related tasks, such as holding monthly safety meetings, SST team meetings, and holding special safety events. Locations meeting their accidentMjury goal for each quarter earned incentives. As an example, our Las Vegas location earned incentives three quarters out of four. The incentives distributed were World Class Safety notebooks, insulated lunch bags, and water bottles. ASE Bonus Program Our employee incentive program promotes the development of our employees by rewarding those who achieve training milestones and keep their certifications current. We believe that technicians completing training are .. Attracts Talented Reduces Employee Improves Employee Vehick:Maintenance Turnovr Productivity and Technicians Morale more effective, efficient, and productive. ASE Bonus Compensation Structure First Transit's commitment to training and the ASE certification program is made tangible through our ASE Incentive Program. Offering access to all ASE testing at no cost to the employee, there are two ways that employees can earn per hour bonuses on each hour they work- --- - -- --- - - - - - -- ;.:.,,.,. i.... While working to earn his/her first Master Technician Certification, the employee will receive a $.15 per hour bonus for each ASE test successfully completed - Upon earning his/her first Master Technician Certification, the employee will receive an additional $.15 per hour bonus While working to earn his/her second Master Technician Certification, the employee will receive a $.05 per hour bonus in addition to his/her regular rate for each ASE test successfully completed - Upon earning his/her second Master Technician Certification, the employee will receive an additional $.05 per hour bonus E. Hiring and Personnel Policies At First Transit, we look at our company as more than just a provider of transit services. We're a community resource. Our passengers rely on us to safely transport them to school, work, and to the many other destinations that are part of their daily lives. To be a part of the community, we must involve the community. That's why we actively recruit employees from the same communities and neighborhoods we serve. In addition to hiring employees from the City of Rosemead's current service provider, we'll work with local and state employment agencies, workforce development agencies, multi - cultural organizations, and Veteran Affairs and military outplacement programs to find dedicated, hard - working people who want to be valued members of the First Transit team. Working for First Transit requires a sense of commitment, attention, and diligence that is not found in other companies. That's because we're in the business of transporting people - individuals and families that trust us to provide a consistently safe experience every time they take a seat on one of our vehicles. We insist that our employees be committed to safety, reliability and customer service. To ensure this happens, we require a safe driving record, past employment verification, a criminal background check. motor vehicle record review, employment eligibility verification, and a drug screen. Finding the right people to join our team requires us to thoroughly canvass the community. Our recruitment efforts include: • Banners on buses and operations locations • Yard signs and sandwich boards strategically located throughout the community • Distribution of flyers during neighborhood events, such as parades, flea markets, farmer's markets, and sporting events, as well as at local businesses, churches, libraries, police and fire stations and community centers • Online job boards • Our own intranet (First Bulletin) • Local publications including, but not limited to, the classifieds in the local paper, telephone books, free -to- the - public papers, and community newspapers and bulletins • Postcards or letters mailed to local households • Radio advertisements and promotions r ;.,r..- Fsra Co' Transit • Local networks and cable television advertisements • On -site, local and regional job fairs • Public transportation signs • Billboards Driver Selection Process Commitment to Diversity It is in the best interest of our company, employees, and clients to attract, retain and develop a diverse pool of talent that represents the communities we serve. An inclusive work place allows employees to reach their fullest potential, which greatly contributes to our overall productivity and profitability. To this end, we make every effort to treat candidates and employees equally and fairly. All decisions concerning hiring and promotions are based solely on objective, job - related criteria. Internal Hiring We believe strongly in the character and skills of the employees we have already recruited, hired, and trained. By providing continued opportunities for advancement, we can reward employees who work hard and show exceptional dedication and work ethic. Our customers benefit by having tenured, successful, industry- proven performers on their team. Our employees benefit by receiving new challenges and financial rewards in recognition of their excellent performance. Hiring Process Our long history in the transit industry has given us unprecedented experience in all human resources disciplines, including: • Recruitment • Applicant selection • On- boarding • Training • Wage and benefits administration • Supervision and management Because of the customer - facing nature of the job, proper selection of qualified drivers is vitally important to the success of our staffing efforts. The following steps ensure that we consistently select individuals that provide unparalleled service and safety to each and every rider. 1. Candidate wishes to apply for employment -Anyone wishing to apply for a position with First Transit may do so regardless of our Minimum Hiring Standards. - -- 2. Driver minimum hiring standards- Our Driver Minimum Hiring Standards was established to inform candidates of the basic criteria used to evaluate their suitability for employment with our organization. After reviewing this document, candidates may elect to continue the hiring process or remove themselves from consideration. The following employment criteria are applied to all FirstGroup America candidates who are considered for positions requiring a commercial driver's license (CDU. o Prior employment history o Motor vehicle records o Criminal history o Drug testing o Federal Transportation Administration (FTA) 7 Department of Transportation (DOT) required physical examinations Prior employment and background • Verification of the last ten years of employment and residency • Explanation for any gap in employment or residency exceeding 30 calendar days Motor vehicle records o A valid driver's license for the state in which the candidate resides • At least 21 years of age with a minimum of three years driving experience • No more than two moving violations within the past 36 months • No more than two accidents within the past 36 months (verified by corresponding violation or points associated with accident) • The ability to obtain a CDL, as required by the position Criminal history Criminal convictions involving one of the following may potentially disqualify a candidate from employment opportunities with any FirstGroup America company: o Any crime against a child or vulnerable adult (i.e., disabled, elderly, or infirmed) o Kidnapping or abduction o Murder, manslaughter, attempted murder, vehicular homicide The possession, manufacture, cuhivatlon, use, or distribution of illegal substances or associated paraphernalia o The unlawful use, possession, distribution, disposal, or alteration of a firearm or weapon Any act of violence upon another individual Theft or dishonesty o Any offense of a sexual or indecent nature including, but not limited to, the unlawful possession of publications and images, and downloading of such images for the management and access of any website containing unlawful sexual content o Driving Under the Influence (DUI) or Driving While Intoxicated (DWI) within 15 years F - rr, 1�51 . m, ----.:.- ---- --------- ---------------------- First riTransit Drug testing o Applicants must pass a pra- employment drug screen FTA and DOT requirements o The ability to pass an FTA/DOT- mandated physical examination, or an approved state - specific physical for non -DOT driving positions o The willingness to comply with FTA/DOT substance abuse regulations and testing requirements outlined in CFR 665 and CFR part 40 Please note that in some instances additional minimum hiring standards may be required due to federal or state regulations. 3. Passing the initial screening criteria — If the candidate passes our initial screening craeda, he or she will be selected for an in depth structured interview. 4. Driver interview guide —The knowledge we have gained from hundreds of thousands of interviews has helped us develop a Driver Interview Guide. This guide helps us consistently screen and select individuals with the characteristics needed to become successful drivers. Structured interviews ensure that all applicants have an equal opportunity to provide information, and that they are assessed accurately and consistently. Structured interviews also deliver a high degree of reliability, validity, and legal defensibility. Specific interview sections include: • Relevancy of experience • Schedule suitability • Response to stress • Commitment to safety • Compliance orientation • Teamwork orientation • Commitment to customer service Procedures for Background Checks Background checks for our personnel are a continual part of our employee - evaluation process, before and after hiring. Initially, criminal record checks are completed as part of the employment reference check process. After being hired, employees are subjected to renewed background checks on a bi- annual basis, or more frequently as determined by The City of Rosemead. This allows us to repeatedly evaluate the qualifications of drivers and staff who are responsible for taking care of the City of Rosemead's vehicles and customers. Central Background Check Unit (CBCU) The evaluation of background checks is crucial to maintaining the high integrity of our workforce. However, staying on top of the required screenings for candidates and employees nationwide has become a challenge. To relieve this stress and improve the effectiveness of our screening process, First Transit has created a Central Background Check Unit (CBCU), which is directed by our senior vice president of Human Resources. The CBCU collaborates with HireRight, our third -party background check vendor, to conduct primary reviews of all background records including drug screenings, MVRs, reference checks, and criminal record Checks. CBCU is staffed by trained professionals who are dedicated to managing background checks for all of First Transit's candidates and employees. This centralizes the effort across all North American locations, ensures consistent screening processes, and allows our managers to focus on day - today leadership and business operations. All employee records are reviewed against First Transit standards and any applicable federal, state, and local laws. Should a potentially disqualifying record, discrepancy, or finding be identified, a review is conducted first by CBCU staff, followed by a committee of adjudicators to ensure that all minimum hiring standards are met. Employees with potentially disqualifying findings are suspended from service and referred to the CBCU for further evaluation. The CBCU provides a suspended employee with an opportunity to appeal his or her record prior to any adverse employment action. Successful appeals may identify mistaken records, or other circumstances that warrant further review by the adjudication committee. The diligent reviews performed by the CBCU provides peace of mind knowing that all First Transit drivers and employees are fully qualified to serve The City of Rosemead, your customers, and your passengers. Criminal Records Checks (CRC) First Transit takes the obligation to perform careful background checks very seriously. In ensuring applicants are appropriate for this employment, First Transit runs a battery of criminal background checks. These standards are clearly set forth In First Transit's System Safety & Security Plan (SSSP) manual to ensure consistency among management staff. Persons with any of the following are barred from employment for transit service: • Conviction for felonies • Probated sentence for a felony • Sentenced to imprisonment or correctional detention • Criminal Convictions involving: o Child Abuse, Neglect, or endangerment Frd O'P' Transit • Possession, manufacture, cultivation, use or distribution of illegal substances, allowing premises to be used for the purpose of the commission of the offenses, or having unlawful possession of associated paraphernalia • Unlawful use of possession of any offensive weapon or other article capable of being converted to or used as such a weapon c Any act of violence against the person or serious criminal damage to property c False reporting of a crime or incident o Obstruction of justice or assisting an offender to evade arrest or prosecution Provision of false information, the assumption of a false identity or other false representation o Any offense of a sexual or indecent nature including the unlawful possession of publications and images, the downloading of such images for the managing and accession of any website containing unlawful sexual content o Any offense involving the unlicensed possession of, alteration to, sale or disposal of any firearm No misdemeanor criminal convictions that would be a danger to personnel safety or loss of property Ability to pass Federal drug and alcohol testing. Applicants terminated from the current contractor or from a previous employer due to drug or alcohol usage will not be eligible for hire by First Transit Each applicant is required to sign a statement of release, thereby allowing the check to be conducted. A third -party administrator, the HireRight Company, conducts our criminal record checks. Besides the initial new hire MVR and CRC checks, management checks the criminal records and motor vehicle records of all employees to ensure continual conformance to all required qualifications. In addition to the operating staff, a background check will be conducted for any employee that will have access to the operating facility. Any applicant that fails to meet the above minimum standards is rejected. Motor Vehicle Record Checks (MVP) Motor Vehicle and Criminal Record checks are completed as part of the First Transit employment reference check process to ensure that the Operators and Staff responsible for taking care of vehicles and clients remain qualified. The interviewer thoroughly reviews the application, checking the MVR and accident history to make sure any reported citations and preventable accidents meet the standards established by First Transit and the City of Rosemead. These Standards include the following minimum criteria: • Minimum of five years licensed driving experience • Must be at least 21 years old • Continuous possession of a valid California Driver's License -- - - - - - -- - - -- .... = *-i',- No more than 1 moving violation in the past two years or two (2) moving violations in the last • three (3) years • No DWI /DUI or assault convictions any time • Ineligible for hire I convicted of manslaughter, leaving an accident scene or found to have been driving with a revoked license In addition to these major convictions, MVR's are reviewed to ensure applicants do not exhibit a pattern of unsafe driving behaviors through a continual accumulation of minor infractions. Reference and Social Security Verification In addition to required MVR and criminal reference checks, HireRight also completes employment and personal reference checks on all candidates. Social Security verification is completed through E- Verify. These steps help us fully validate the employment records and past experiences of our candidates. Audit Checks Current employees undergo periodic motor vehicle and criminal record checks as part of our ongoing employment certification process. This helps verify that all drivers and staff remain qualified to operate and maintain the City of Rosemead's equipment. Since these are evaluations of current employees and not pre - employment checks, the C8CU reviews the appropriate information, stores all data, and takes action, as needed. Fair Credit Reporting Act Our candidate evaluation process fully complies with the Fair Credit Reporting Act (FCRA). The FCRA promotes the accuracy, fairness, and privacy of information in the files of consumer reporting agencies, such as agencies that sell information about check writing histories, medical records, and rental history. DOT Drug and Alcohol Pre - Employment Screening Our evaluation process fully complies with all federal, state, and local laws and regulations regarding drug and alcohol misuse. We have a strict zero-tolerance program and require all pre - employee applicants to test negative on such screenings. All offers of employment with First Transit are contingent upon negative test results for use of illegal drugs. A negative drug result must be received before a candidate is allowed to perform any job functions for the first time. Any employee returning from a leave of absence of 90 days or more must submit to a drug test prior to returning to duty. The policies and procedures included in our Drug and Alcohol Policy Employee Handbook conform to current drug and alcohol testing regulations, including recordkeeping and reporting requirements of - _ -I - -- ----- ----- ------ --- -----I First ri Transit the US Department of Transportation (49 CFR Part 40), DOT 49 CFR Part 29 (Drug -Free Workplace Act of 1988), and Federal Transit Administration (FTA 49 CFR 655) drug and alcohol testing regulations, as amended. DOT Requirements In addition to the provisions of First Transit's policy listed above, employees who are safety- sensitive are subject to controlled substance testing and alcohol testing in accordance with Department of Transportation regulation 49 CFR Part 40 and FTA 49 CFR Part 655. F. Accounting and Reporting We have extensive experience managing accounts that are federally funded and subject to Federal Transit Administration (FTA) reporting requirements. As a result, we are highly proficient with the requirements of the Uniform System of Accounts (USA) and National Transit Database (NTD). First Transit has established a series of reports to satisfy these needs and has developed processes and procedures to verily the integrity of the data being shared. Our management information systems (MIS) provide us with a wealth of operating data to generate reports. Specific management reporting activities include: • Maintaining an effective MIS capability to assist in our Rosemead reporting efforts • Gathering data from various sources • Processing data for use in reports • Measuring operations progress against established goals • Preparing and distributing reports to responsible individuals • Obtaining feedback to explain any variances and actions taken to correct them Accurate, comprehensive reporting is critical to our internal communications, client communications, and federally mandated reporting requirements_ Our standard reports, as well as those customized to meet the City of Rosemead's requirements, will include data gathering, method of data compilation and analysis, and the frequency of each report. Some sample reports include: • Key Performance Indicators (KPI) • Operations Data • WAR Reporting • FTA Reporting • NTD Reporting • Passenger Information, Passenger Counts, • Automated Maintenance Record Keeping • Transportation and Supervision Records • Safety and Training Record NU " •` First Transit works with our clients to provide monthly reports capturing the service operational data. A copy Of a recent report for the City of Paramount has been included as an Attachment. G. Insurance and Indemnity FirstGroup America, Inc. provides an insurance program for the entire group of subsidiary companies, including First Transit. The program includes a primary or base policy provided by Arthur J Gallagher Risk Management Services, Inc. (AJG) and excess coverage from several carriers. The program includes a large deductible, and claims are administered by Gallagher Bassett, a third - party administrator. First Group America incurs costs (premiums, taxes, and assessments) for the primary and excess policies, claims within specked limits, administrative fees and other ancillary insurance costs. Costs for vehicle repairs have been included as part of our maintenance budget. Since the policies cover all FirstGroup America subsidiaries, insurance costs are charged to each subsidiary and Its individual locations, based upon internal allocations. There are no separate billings for each site. First Transit charges an allocated insurance cost to each of our locations. Insurance allocation amounts are set annually during the fiscal year budget process and are than charged for the upcoming year. We have included our estimated allocations as part of our operating budget, which is not part of the management fee. Should you wish for this to be handled differently, we would be open to discussing alternative arrangements during contract negotiations. Please see our proof of insurance coverage as an Attachment. H. Financial Responsibility First Transit benefits financially from being part of an International transportation giant - FirstGroup plc. FirstGroup plc. operates five divisions that have similar core skills and expertise, diversified by geography, customer base, and mix of contract- backed and passenger revenue. This diverse business model further increases the stability of our corporation, ensuring the City of Rosemead that you will have a financially stable operator throughout this contract term and beyond. Our objective is to create long term value for the City of Rosemead and other local community stakeholders through sustainable, integrated transport services that are safe, reliable, and meet the needs of our passengers and communities. First Transit's parent company, FirstGroup America, the North American division of FirstGroup plc., has revenues of US$4.789 billion (Financial Year 2013). The expansive size of our company ensures that our City of Rosemead operation will be based on financial strength and stability, which smaller transit contractors cannot provide. First Transit's key characteristics for financial stability are as follows: First fi Transit • A market leader in highly a fragmented $22bn US transit marketplace — approximately 30% is outsourced • Established credentials and proven track record in successful transit service • More than 242 transit locations across core business segments The scale of our activities means that our core skills are employing and training professional, dedicated employees. We are committed to our customers and their safety; procuring, deploying and maintaining a wide variety of vehicle fleets and other physical assets. Our financial strength and stability enables us to stand behind our City of Rosemead proposal and keep our commitments to you, our client. We strive to improve the City of Rosemead performance by sharing best practices across our businesses to provide high quality services that are sate, reliable, and meet the needs of the City of Rosemead customers. • ... First Transit maintains a strong financial position that creates value to the City of Rosemead. We reinvest in our people, our operations, and the community we serve. Financial Statements Included under separate cover are our most recent years' audited financial statements for First Transit's parent company, FirstGroup America. There are no stand -alone audited financial statements for First Transit as it is a wholly owned subsidiary of FirstGroup and included as part of the FirstGroup America annual audit. Further financial information is available on the web site www.firstgroupplc.com. I. Reservations & Dispatch Function Operations Plan Our management for the Dial -a -Ride service as well as the Explorer service revolves around a strong, experienced management team focused on delivering consistent high quality service. Our Project Manager, Heidi Miller, will challenge her team members to find the best way to deliver safe, efficient, high quality service and empower them to succeed with the goal of putting customer needs first. Heidi will lead by example, and will ensure that we address all areas of the City of Rosemead service with an eye on constantly improving our operation of the service. -- "' T:re Lo_ '• 1 - -� While we provide the security and resources of a large transportation company, we act locally as independent businesses, partnering with community, clients, customers and staff to build relationships and to constantly improve your transportation system. �Ui Our Regional and Corporate Support structure of responsibility is very direct. Our City of Rosemead General Manager, Heidi, will Employees continue to report directly to our Region Vice President, Eric Estell, with the support of our Region Director of Operations, The key to our Jesse Roach and Senior Vice President Nick Promponas. success. We will hire The City of Rosemead Staff will have direct access to Heidi, Eric, the right people, Jesse and Nick and our drivers and staff will have immediate equip them with the access to our management team. We will cultivate a positive work tools they need to do environment in which our drivers, staff and technicians know they their jobs, and treat can voice their concerns, and expect a response. We intentionally them right so they minimize the layers between the individuals providing the City of Rosemead service, and those who are responsible for the build careers at the wellbeing of our company as a whole to ensure the most City of Rosemead. responsive and engaged management team available while providing quality, accountability and oversight from the key decision makers of our company. We understand that our drivers will be the public face of the City of Rosemead every day, and without safe, dependable, customer - focused drivers delivering the service, it cannot succeed. Our recruiting, training and retention practices have been developed through years of experience to efficiently deliver good quality applicants and to graduate competent and service-oriented drivers. Within the City of Rosemead operation, our Management Team and Staff will work to maintain a strong focus on safety, quality and efficiency. First Transit is committed to meeting the needs of our shared customers, and exceeding the City of Rosemead's expectations and goals for this service. The City of Rosemead can be confident of First Transit's dedication to provide value -added transportation solutions while working to attain productivity goals and provide system -wide efficiencies. Our Focus The focus of First Transit's successful transit operations is on the details of service delivery. Our goal is to make a positive work environment for our employees through competitive wages and benefits, incentive programs, open communication, and a supportive management team. 0- _ riiit - - - -- - -------- - - - - -- - - - -- First ri Transit Transit service starts and ends with people —both our employees and our passengers. First Transit positively impacts service delivery to provide high quality, safe, cost - effective fixed route and paratransit operations by providing the best environment to promote the longevity of our employees. Motivated employees make First Transit's operations stable and responsive to meet community needs, and provide the best service to our clients. An Example of our Success At our Metro Mobility location in Minneapolis, MN, First Transit operates both agency and demand paratransit service (including call center functions) for the Metropolitan Council with over 200 vehicles and approximately 330 employees. These numbers will be increasing soon, as we were recently awarded a contract to operate additional paratransit services in the southern portion of the service area. Implementing many of the same strategies and procedures we have in place for our provision of the City of Rosemead service, we have continued to exceed Metro Mobility's OTP goals for these services. On Time Performance Metro Mobility, Metropolitan Council (Roseville, MN) 100% 9E% 96% o 92 FY11 FY12 FY13 �OTP Agency OTP Demand Metro Mobility Goal 95% Both On -Time Performance and Productivity are highlighted prominently throughout our proposal. Our skilled workforce will ensure that vehicles leave the facility on time and arrive at their first pick up on time, which is critical in maintaining on time performance. Dispatchers will monitor these critical times to ensure the operator starts the day on time, and our drivers are trained to arrive at the first point of the scheduled pickup window. Drivers that have difficulty delivering on-time service will receive proactive support through counseling or retraining to ensure quality provision of the City of Rosemead service. Rased on our nationwide best practices, we monitor this key performance indicator on a daily basis to ensure Dial -A -Ride on time performance of 95% and productivity of 2.4 passengers per revenue hour. In our provision of the City of Rosemead services as described in your RFP, First Transit will provide: • Comprehensive wage and benefits package for all employees to ensure that we have the best employees possible for this service and provide reliable service, safe operations and the MW highest level of service. We have increased the starting wage to $12.00 per hour to increase retention and longevity providing reliable service. Driver shift management to minimize overtime and to assign the same driver on routes as consistently as possible each day of the week. An extensive supervision plan with supervisors empowered to identity and use necessary resources to ensure service delivery during all operations hours. Excellent maintenance program that exceeds the City of Rosemead' maintenance requirements, while extending the life of the City of Rosemead fleet. IT Solutions and Support: our IT support staff led by Jonathon Lampert and Tacy Highland are extremely familiar with the latest versions of Simpli Transport Paratransit software. RESERVATIONS The Reservations Department serves as the first point of contact for your clients after they have been approved to use the service. Thus, it is imperative that each call be conducted in a polite, courteous, and professional manner. This call experience will often determine the client's overall impression of the entire program. Our highly effective Customer First tmfning program and our comprehensive employee monitoring program will ensure that each customer will be greeted by a polite and knowledgeable reservationist with every call. Training for Reservationists will also include: • Proper use of the call center agent telephone and communication systems • All applicable equipment • Proper telephone etiquette, including language line systems • Customer empathy training • ADA guidelines relative to trip reservation and scheduling • The City of Rosemead and First Transit policies • Simpli software booking and scheduling training Reservations Process Under the direction of our management team, the Reservationists will be responsible for verifying passenger eligibility and processing trip requests. These functions will utilize the latest Simpli scheduling software. At the time of the call the Reservationists will verbally confirm each customer ID, trip date, pick -up /appointment times, street addresses, phone numbers, attendants, and mobility devices, during and before the end of each call, thereby reducing the number of potential data -entry errors. The use of scripts also helps to ensure consistency in the process of requesting and entering trip information. This will ensure that our operation is based on complete and accurate information. During the booking process, our Reservationists will employ the use of basic scheduling strategies to evaluate the best available routing solution This skill, taught during our comprehensive training program, will maximize service efficiency and the use of scheduled fours. Reservationists will Furst ri Transit conduct negotiations with passengers to ultimately agree on and confirm a pick -up time with the passenger that makes the best use of available service resources. Reservations will be taken for all trips (e.g., zero denial) and will be assigned during the scheduling Process. Prior to completing the reservation, riders will be quoted a plck -up time and advised that the vehicle may arrive at any time within 15 minutes prior to and 15 minutes after the time quoted. TTY/TDD Service First Transit uses the free TDD service. This is a great service and easy to use for both parties. Both parties can Initiate a call by dialing 711 and informing the agent of the number they are calling. This request can be either via voice or TTY device. The agent will than begin the relay of information from voice to TTY or from TTY to voice depending on the direction of the call. We currently, use this service in a number of our locations including our MTS -San Diego paratransit operation. The California relay service can also be used by passengers who have speech difficulty and cannot communicate verbally over the phone. Language Support First Transit's El Monte staff are all bilingual with the exception of one person currently. As we look to retain the current Rosemead Transit staff and hire any other dispatch/reservation staff, First Transit will focus on bilingual skills. First Transit has an agreement with Voiance for phone interpretation support . Voiance can connect to an interpreter within an Average Speed of Answer (ASA) of 15 seconds or less across over 200 languages that include Mandarin, Cantonese, Spanish and Vietnamese. The cost of these calls can add up since they are charged per minute and typically take longer than your average reservation call. Without any history of the number of calls that need interpretation we had to estimate the volume for the year. Company experience is that the average interpreter call is 11 minutes. Assuming three calls per day for 365 days of service would result in approximately 1,100 calls per year SCHEDULING Our scheduling staff will complete Advanced Scheduling Training with the scheduling software, advanced scheduling principles and theory, including tactics for increasing system productivity, and advanced familiarization with service areas. We will also incorporate our paratransit scheduling best practices and strategies, accumulated from our other paratransit operations, within the training curriculum. This provides consistent and proven methods for maintaining and improving operational performance. This training addresses functional use of the scheduling software as well as scheduling principles and theories including: Advanced principles of increasing system productivity (leveraging slack time to optimize routes, identifying poor routing and reducing route deadhead, inefficient use of route hours, over scheduling to accommodate same day cancellations and no shows, etc.) - - -- - - - - - -- - -, , Inc my Us • Helping to assess the use of the scheduling software and the performance on the City of Rosemead services on at least a semi - annual basis and Identify potential Improvements and opportunities for retraining and specialized training • Performing refresher training on a regular basis and additional training when a new version of the scheduling software is installed Scheduling Objectives Productivity Improvements: Optimizing Assignments First Transit will use multiple Simpli hatching strategies that regularly run in the background and to reintegrate any overflow- scheduled trips back into regular dedicated service hours. This includes creating automated batching jobs specifically configured to identify inefficient trips within the system and reschedule them with better placement. Optimization will take place throughout the service day as cancellations, no shows, and operating conditions (traffic, weather, vehicle breakdowns) affect the scheduled service. Constant renegotiation and review of the template schedule is also a focal point in ensuring productivity goals are met. Balancing Productivity with Passenger Ride Time and On -Time Performance First Transit takes a holistic approach to managing service delivery Key Performance Indicators (KPI). We recognize that productivity plays a big part in a successfully run operation. There are multiple ways to review and positively impact the productivity in a system, from using the scheduling system functionality to employing the use of additional tools for augmenting and enhancing the existing system. Scheduling Strategies Once trips are created and confirmed by the Reservationists, our scheduling staff begin the process of organizing and refining the requests and overall schedules for shared -ride service. The scheduling team's primary focus is to comply with ADA, FTA and the City of Rosemead guidelines for scheduled pick -up, drop -off, ride time, on -time, and system productivity. Our schedulers will quickly and efficiently isolate service inefficiencies, providing immediate resolution to operate safe, cost - effective schedules. Not only will they be able to identify typical scheduling scenarios such as late pick -up or appointment arrival times, illogical routing, and unrealistic speeds, they will have access to up -to -date performance calculations. These calculations include productivity, estimated on -time, deadhead, slack, and appropriate trip grouping, all on a route -by -route basis and available to drill down and more granularly resolve potential impacts to performance. Routes are also evaluated to determine whether there are trips that travel significantly outside of the routing "footprint" and may require rescheduling. All of this is done while maintaining an exceptional level of quality assurance for our customers. Schedulers keep a practiced eye on routes before day of service, ensuring proper groupings, reduced deadhead and slack, and optimal routing. Once the most desirable scheduling for a route is First ri Transit identified, the route can be frozen for the day so that future rounds of hatching do not split up groups and other specially scheduled trips. After several iterations of scheduling, staff finalize any remaining unassigned rides, coordinating callbacks where necessary, confirm next day route start and end times, and work closely with management and dispatch to coordinate driver breaks, lunches, and splits to improve resource availability. Additional service management will Include applying any necessary changes to accommodate last- minute or unexpected shifts in demand and making adjustment to future schedules in anticipation of major events and /or inclement weather. After careful consideration of batch parameters, violation sets, and batch sort order, First Transit will use multiple Simpli batching strategies that regularty run in the background to optimize and reintegrate any non - dedicated overflow- scheduled trips back into regular dedicated service hours. This includes creating automated batching jobs specifically configured to identify inefficient trips within Simph which are scheduled to run every hour for next day service and any future open days. These optimization batches can also be configured to automatically optimize same -day service provided they are configured to only optimize trips farther out in the schedule. This automated optimization batching continuously scans for available space within the schedule caused by moved trips, cancellations, or changes to service and reschedules wherever appropriate. This continuous "cleaning" of the schedule also produces better scheduling solutions for the reservations department by leveraging the available routes and resources more efficiently. These batching tools will be employed as an additional means for refining schedules and serves as another means of reevaluating scheduling efficiency. If a better solution is identified in the process, trips are automatically rescheduled to a more appropriate route. With batching in place, routes will be "prioritized" within the software to specify how trips will be handled during the batching algorithm and ensure that High priority routes are populated with trips first, helping to boost productivity for those specific routes. This process ensures trips are constantly rescheduled according to the most recent state of the schedule, optimizing for both driver routes and fleet usage. Template Management Because subscription service is such a critical key to higher productivity and enhancing the reliability and consistency of daily schedules, First Transit makes it a policy to employ best practices in Template Schedule management. We continuously optimize and anchor the subscription templates to ensure the "backbone" of the service is still being managed and routed productively. Subscription Evaluation Continuous monitoring and management of the template schedule will be performed to ensure cancellations and changes to the template do not poorly impact the efficiency of the template, while renegotiation of existing subscription times offers further refinement on how scheduled template hours can be put to better use. As new subscription trips are entered into templates, schedulers will use First Transit scheduling best practices to ensure both route efficiency and quality service to the customer and confirm the new subscription trip does not negatively impact overall service efficiency. Capitalizing upon the system cancellation rates in the current service, regular and repeated revision FIRM M '. of the template schedule serves to fill In gaps left by cancelled or modified subscriptions, and improves overall how the subscriptions are scheduled into available service. Group Trip Management Because group trips can have a higher potential to negatively impact service performance. First Transit uses a variety of practices and strategies to better manage this subset of service and help ensure the best possible performance. Any large group trips identified within the system should be transitioned to subscription service wherever possible, to help better negotiate and optimize these types of trips. The pick -up and drop -off times for these large groups, especially at high - volume locations, are staggered to prevent dwell time increases while loading and unloading a large number of riders. This is also done to prevent a build -up of vehicles where loading zones cannot accommodate a large number of vehicles at once. The estimated arrival within the pick -up window for group trips is also reviewed to avoid an estimated arrival within the last five to ten minutes of the pick -up window as this creates a greater potential on the day of service for on time failure. While this may require trips preceding large groups to be moved to other routes, it does help to provide some cushion for a timely arrival. Once optimally scheduled, these trips should be locked in the schedule so that their careful placement is not split up during the automated batching occurring regularly throughout the day. As subscriptions, they would then be scheduled /dedicated to a subset of the fleet, helping to streamline the process of managing these trips and maintaining consistency in performance. DISPATCHING Effective paratransit dispatch practices ensure that we maintain established performance standards, and all riders receive a reliable and safe transportation experience. First Transit's Scheduling and Dispatch staff will be staffed appropriately during all hours of service, 365 days per year, with dispatch coverage at all times that service operates: at least thirty minutes before the first pull -out and thirty minutes after the last pull -in of fixed route or DAR service. This service will be scheduled to exceed the performance standards established by the City of Rosemead. In addition to having full knowledge of the City of Rosemead and First Transit accident and safety reporting procedures, our Dispatch staff will undergo Advanced Scheduling and Advanced Dispatch training using the Simpli scheduling software. This training addresses functional use of the scheduling software as well as basic principles and theories in scheduling and dispatching service. This introduces advanced concepts for greater success in managing complex transit systems and includes. • Advanced principles of increasing system productivity (leveraging slack time to optimize routes, and monitoring efficiency of end -of -route trips to identify opportunities to reduce hours where possible, etc.) m; r- First ri Transit Advanced training of ADA, FTA and the City of Rosemead policies and procedures including the fare matrix, no -show, no -show return, late cancellation and no- stranded passenger policies Radio system training, including basic troubleshooting skills Use of communications system including FCC regulations, the City of Rosemead communication guidelines, and use of 10 -codes Refresher training on a regular basis and additional training when a new version of Simpli software Is installed Dispatching Objectives The dispatching staff will perform 'real time" schedule updates to effectively manage day -of- service changes using the Simpll dispatch module. They will also be responsible for monitoring on -time performance, notifying customers of potential late pick -ups, rescheduling trips, and optimizing slack time resulting from no -shows and late cancellations. Supervisors and other members of the team will assist dispatchers with monitoring service. Our dispatchers are also responsible for setting the tone on route timeliness before the vehicle is even in service. First Transit dispatchers ensure drivers are ready for service and that drivers meet compliance requirements (e.g., license, fitness for duty, uniform, paperwork, fares, etc.). Dispatching staff assign work runs and vehicles, guaranteeing accurate schedule, manifest and vehicle assignments. Other assigned responsibilities for this position include managing timeliness of daily deployment aril return of vehicles and drivers. Dispatch staff monitor and manage timely deployments and returns according to the schedule and receive notification of routes that violate scheduled times. This initial management greatly impacts system performance, to maintain on -time performance before the route departs base. This results in a reduction in the "domino effect" that late deployments impact the timeliness of subsequent route events. In order to effectively balance operational needs with available personnel resources, dispatchers also monitor driver work hours and assign extraboard service as needed, using First Transit procedures for efficient utilization of labor and vehicle assignments. Vehicles assignments are based on the availability of vehicles as determined by the maintenance department At a minimum, our Dispatchers will: • Monitor and manage the performance of scheduled trips • Reassign trips as needed to ensure on -time performance and system productivity is maintained • Contact customers when necessary to advise them of late pickups when there is no other on- time ahemative, due to vehicle breakdown, etc. • Comply with and enforce the City of Rosemead No -Show and Late Cancellation policies JO E D • Provide continuous monitoring and controlling of assigned radio frequencies during all hours that service provider vehicles are out of the yard • Ensure all voice radio communications pertain to service and that FCC rules and regulations are enforced (data and voice communications) Dispatch Strategies In situations requiring changes to the schedule, the dispatch staff use the scheduling software to run reiterative routing scenarios on the same set of trip requests using different parameters to maximize efficiency (while at the same time casting a practiced eye on deciding whether the manifests can be realistically performed). Dispatchers may manually move trips from one manifest to another and lock them in so they will not be moved during the next reiteration and help to make necessary schedule adjustments to accommodate changes. The dispatcher's will optimize schedules on live day wherever possible, and to help mitigate potential service Issues estimated to occur further out in the schedule, focus on maintaining current service performance within the next 1 -2 hours. Dispatch staff will also focus on monitoring and maintaining performance for the larger group trips scheduled in the system. They provide feedback back on how the groups perform, allowing scheduling tweaks to help resolve issues or improve performance. While each dispatching position has a primary focus, the training for these positions is intended to supply each dispatcher with the tools and knowledge to engage into any of the other dispatching positions whenever necessary, becoming interchangeable and a strong team. On the day of service, changes in the manifest from the scheduled service occur due to cancellations, no- shows, variations in traffic and other unforeseeable issues that arise as the day develops, are handled by the dispatching team. It is the duty of the dispatcher to make these changes to ensure efficiency standards are maintained while also ensuring on -time performance and productivity goals. Drivers As the first and often only point of contact most customers have with the City of Rosemead and First Transit, our drivers are key to the successful operation of these services. Our corporate culture ensures that each driver has a clear understanding of how we value them as individuals and as First Transit employees, and what is expected of drivers regarding their job performance. We communicate to trainees that our role as a company is to provide safe, courteous, and efficient transportation for each City of Rosemead passenger we carry. Following this role, First Transit creates an open, cooperative, and supportive working atmosphere to meet service expectations. First Transit strives not only to hire employees that will help us meet our objectives, but to effectively communicate service standards. This helps drivers understand that they are expected to deliver superior customer service, and will receive fair treatment and support from all First Transit staff. Frre ri Transit A few of our drivers' main duties include: • Primary passenger - relations contact • Provides safe transportation and exceptional custom service to the passengers • Perform scheduled runs, assist passengers as needed, complete pre -trip and post -trip vehicle inspections First Transit achieves continual improvement of driver performance through thorough training programs, honest feedback, and employee accountability. We consider it extremely important to spend additional time with an employee who is having difficulty in delivering outstanding performance. Performance concerns may include: • Absenteeism • Passenger complaints • Late dispatch check in • Safety concerns • Not meeting on -time performance When we observe these issues, our supervisors and managers spend time with the employee to determine the cause. We jointly develop an action plan with the employee to help them improve once we understand what is behind the performance issue. If retraining is necessary, the driver is retrained in whatever areas are deemed necessary, with follow -up observation to ensure the problem does not reoccur. While it is our goal to help every employee improve, sometimes we must provide progressive discipline in order to hold employees accountable and to document performance expectations. Road Supervision Plan Our road supervision efforts are very important to supporting our drivers. We provide drivers feedback on their Performance to help them understand how they are doing relative to the City of Rosemead and First Transit expectations. Our Supervisors understand the issues our drivers face and can offer genuine solutions to tough situations. Supervisor staff will provide road supervision at all times when vehicles are in passenger service. Supervisors will: • Be deployed in the field using a First Transit provided non- revenue vehicle to respond quickly to driver requests for assistance and emergency conditions • Respond promptly to accidents involving clients and vehicles. Accident reports will be completed including statements of all parties involved, witness statements and contact information and police report information • Provide on street monitoring including, but not limited to, vehicle conditions, driver professionalism, complaints of driver conduct, driver performance, driver appearance, and adherence to service rules. • Communicate routinely with representatives at facilities that serve large numbers of customers. Dispatch will monitor the status of schedule performance through the real -time status of each schedule. Dispatch can than move trips to maintain or improve on time performance. On- the -road monitoring is also enhanced by random checks by supervisors at a scheduled pick- up/drop -off location to observe the quality of the driver's performance (e.g., proper parking and vehicle position, flashers, lift use, wheelchair securement, passenger assistance techniques). First Transit's Supervisors focus on monitoring major activity canters and facilities with high patronage. Additionally, they will concentrate their on -road duties to monitor service trends (missed trips, on time performance, supplemental service performance). SUPERVISION DURING ALL HOURS OF OPERATION Once vehicles are deployed into service, supervisors and dispatchers conduct road - observation and time -point checks to monitor on -time performance. In addition to schedule adherence, these unscheduled and scheduled checks help check vehicle cleanliness, and observe safe - driving practices. Any drivers who experience repeated on -time service issues are counseled and assigned to retraining courses. Behind - the -wheel instructors conduct on -board observations to identity operating Issues and retrain, as needed. Schedule timing issues and passenger loads are also documented during regular time checks. Dispatch and supervisors share service monitoring duties. This team approach verifies that drivers are signed on and dispatched (window dispatch), signed in and pre - tripped at their assigned vehicle (radio control), leaving the facility on time (radio control, lot monitoring supervisor), and are performing the scheduled route service (radio control, and on -site supervisors). On- street operations are monitored and evaluated in the following manner • On -Time Performance - It is critical that vehicles leave the facility on time and arrive at their first pick up on time. Therefore, dispatchers will monitor these two critical times to ensure the operator starts the day on time. Drivers that have difficulty delivering on -time service are counseled and/or retrained • Vehicle Appearance - Management and supervisory staff randomly check all vehicles for cleanliness and overall condition • Driver Courtesy - Our passenger's best evaluate this area. When conducting ride checks, supervisors routinely ask passengers if the service meets their expectations • Safe Driving Habits - This area is monitored by ride checks and on -board and trailed road observations conducted by supervisors. In addition, passenger complaints regarding driver safety are immediately investigated A specific area of safety concern is driver distractions, particularly the use of cell phones and other electronic devices. First Transit's strictly- enforced policy requires that cell phones and other electronic devices are prohibited when in the driver's seat and all such devices must be turned off First ri Transit and stowed. Safety studies have proven cell phone use while driving is unsafe and First Transit has taken the position that a driver will be terminated upon first offense of this policy. Responsibilities for Road Supervisors include, but are not limited to, the following functions and activities: • Supervises the drivers in the performance of their duties - Typical duties in this area include performing spot -checks for proper uniform, schedule adherence; performing on -board ride- checks to evaluate driving habits and skills; and counseling or coaching staff to improve performance • Monitors the communications system to assist drivers in the event of manifest problems and thereby ensures on -time service • Responds to the scene to investigate and resolve delays, breakdowns, accidents and other possible service interruptions. Completes appropriate reports regarding service disruptions and helps to establish procedures to avoid similar occurrences in the future • Serves as front -line customer advocate to ensure positive customer relations. Investigates and resolves complaints as needed. Communicates effectively with customers to promote system safety and responds to customer concerns • Represents the system and assists with public relations activities as needed Simpli Scheduling Software by Trapeze First Transit proposes using Simpli web -based system for the Rosemead Transit Services. The -- - -- - -- browser- based, easy -to-use application can address - -_ many aspects of a demand response service based - -- - - -� - operation, from call taking to dispatching. Simpli for - - Demand Response provides the tools to plan, - -a manage, deliver and monitor services efficiently, Productively, cost - effectively and securely from '- almost any location. _- �- '- •`_ KEY BENEFITS • Thin client, browser based. Web - enabled technology for simplified • installation, deployment and training • Clearly defined, easy -to -use application with business process logic for step -by -step use • Automate the demand response scheduling process and create optimized, cost- effective, on- demand schedules • Improve customer service by streamlining and simplifying requests for information and trip _ -- - - - - - - - - - - - -- booking • Avoid costly errors by maintaining complete, accurate client records and operations data • Optimize vehicle use and increase passengers per hour by updating schedules in real -time on the day of service • Monitor daily operations closely and notify vehicle operators of situations affecting service in real -time • Adjust schedules in real -time based on live traffic and weather conditions using the SIMPU Schedule Dashboard We are currently using Simpli Transport in three of our paratransit operations in Milwaukee, Temple City, CA, and Independence, MO. The El Monte division has experience using Simpli when they used the system for Temple City service a couple years ago. A more detailed overview of the capabilities and functionality of Simpli Transport has been included as an Attachment. J. Equipment First Transit will provide all required equipment for the Rosemead Transit services including non- revenue vehicles, inspection, maintenance and equipment for revenue vehicles including radios, on- board camera systems and fareboxes. Non - Revenue Vehicles First Transit will be providing a Ford Fusion sedan as a non - revenue driver shuttle and support vehicle for the Rosemead Transit service. Revenue Vehicles First Transit will be responsible conducting pre-delivery, acceptance inspections and maintaining of the City's new revenue vehicles, consisting of three (3) Type C Gasoline Cutaway ADA- Compliant buses for operation of the Explorer fixed route services and two (2) Type B Gasoline Cutaway ADA- Compliant buses for operation of the Dial -A -Ride service. Upon contract award, First Transit will coordinate with the City of Rosemead and Creative Bus Sales for the bus line and bus acceptance inspections at the end of August, beginning of September. Radios First Transit will be utilizing the Sprint Nextel Push -to -Talk mobile communications equipment for dispatcher to bus operator communications. Our drivers, supervisors, dispatchers, managers and ultimately our passengers rely on our ability to communicate and be responsive to on -road issues. - -�, ------ .--- ------------ --- ---------- .------- Fast ri Transit On -Board Camera Systems First Transit will be providing and Installing the REI BUS -WATCH Digital Video Surveillance System. Referred to as the "black box' for transit vehicles, the REI's BUS -WATCH system provides video of all activity going on in and around the Rosemead Transit vehicles. REI's technology makes it's easier to spot and identify people, vehicles and incidents no matter the lighting conditions and in today's world, becomes crucial. The installation of this system, which will include eight (8) cameras, promotes a safe environment for passengers, drivers and equipment alike. The system collects video and audio data through strategically positioned, high resolution color cameras with built in microphones. Our driver simply has to turn on the vehicle for the system to be activated. The data is then transferred to the REI mobile DVR's hard drive or SD card. Two (2) backup hard drives will be included and the camera system will transfer to the City of Rosemead at the end of the contract term. Additional details of the capabilities and functionality of REI's BUS -WATCH Digital Video Surveillance System has been included as an Attachment. Fareboxes First Transit will be providing Diamond - Model D Fareboxes for the Rosemead Transit services. These farebox units are constructed of solid brass and aluminum castings using a three lock, high security system. This model requires very little maintenance and has a one year warranty against all defects. These farebox units accept coins, tokens and tickets. With a clear viewing window made of acrylic and a 12 Volt DC night light, viewing in dim to dark conditions is made easy. The farebox can be mounted to a stanchion or floor stand. As required per the RFP, the units will be transferred from First Transit to the City at the end of the contract. Fares will be collected and counted daily and secured in a safe. Counting will be performed with two employees to ensure security of the funds. An armor car service will pick up the fares each week and deposit into the bank. The monthly fare revenues will be credited on the monthly invoice. Please sea the Attachment for additional Information on the Diamond - Model D fareboxes. K. Operations and Maintenance Facility First Transit will operate the City of Rosemead services from our leased facility located at 4337 Rowland Avenue in El Monte, for the administration, operation, and maintenance of this project. The facility is 2.2 miles from City Hall in Rosemead (8838 East Valley Boulevard), resulting in minimal response time to the service area. Our facility has excellent space for maintenance, administration and vehicle storage for the five Rosemead vehicles and First Transit's back -up and support vehicles. The maximum response time for trouble calls is no more than 30 minutes. From this location, we are able to provide substitute vehicles within 20 minutes of any occurrence that requires a replacement - ---- ------ -- - - - - -- vehicle. First Transit, and its predecessor companies, has operated from this facility since the early 1990's. Storage for our vehicles is in a 56,000 square foot area that is surrounded by a six -foot chain -link fence. The parking area Is paved and striped. The maintenance area is equipped to perform all aspects of preventive maintenance excluding bodywork. The 2,000 square foot building has two bay doors, an open inside area for ease in maneuverability within the garage, maintenance office, and parts room. Our facility is equipped with a wash area including high- pressure hoses. A steam cleaner and clarifier is installed to enable the maintenance department to conduct regular engine and undercarriage cleaning. Ample space and staff are provided to keep the vehicles clean at all times. The location includes over 1,200 square feet of office — area, including a training room, driver's room, and dispatchers' office. The dispatchers' office has a dispatch window and a full view of the drivers' room. The dispatch area houses the communication equipment necessary to have efficient communication with the drivers and the public. The driver training room is multifunctional where classroom instruction, refresher training, and monthly safety meetings are conducted. Operations run smoothly and efficiently from this location as vehicle storage for the Rosemead transit vehicles, maintenance, and administration. L. Maintenance First Transit provides industry- leading maintenance that drives down road failures, moves repairs from unscheduled to scheduled, and focuses on efficient communication. We understand that the City will be providing a new fleet for this service and First Transit can ensure that your fleet is maintained in 'like new' condition, and will successfully pass all third party audits W--- ------- ----- - - ----- Operations Success Consistent level of high - quality maintenance through skilled ASE - certified technicians, meticulous inspection processes, and no deferred maintenance to keep vehicles in 'like new' condition! Nst riTransit through our Preventive Maintenance Program. To do this, First Transit has implemented the following innovative solutions: • Comprehensive skills assessments lead to customized Cengage training programs for each mechanic. This training has an emphasis on technicians becoming ASE Certified, programs for which First Transit pays for the training and testing. In addition, technicians earn a $.15/hour bonus for each ASE Certification. This means the maintenance staff, including our Maintenance Manager, James Harwood is better trained to make the right repairs the first time, troubleshoot more effectively, and increase productivity. This results in fewer vehicle problems and less time in the shop, increasing fleet reliability, and availability • ASE Blue Seal Shop is a symbol of excellence. Using the training programs above, we will strive to become a Blue Seal Shop, providing great assurances to the City of Rosemead as to the quality of our team and the First Transit maintenance program Providing our clients with exceptional maintenance service is an essential component of upholding First Transit's core values — Setting the Highest Standards, Accountable for Performance, Committed to our Customers, Dedicated to Safety, and being Supportive of Each Other. To achieve this, we ensure our vehicles operate at peak performance around the clock and in every community we serve. Delivering a consistent level of mechanical performance requires meticulous processes, reliable equipment, and skilled people committed to providing safe, efficient, on -time vehicles. Regardless of the locations we serve, the type of vehicles in use, or the services we provide, every effort Is taken to make sure our passengers and clients are afforded a level of care and attention that comes with being the best In the business. Our guidelines for successful maintenance are as follows: We make every repair in accordance with original equipment manufacturer (OEM) standards. This is the most cost - effective and efficient approach to assuring proper vehicle operation. Preventive maintenance is a priority. This continuous process improves the manner in which we can diagnose and address issues before they become more costly and detrimental to our level of service. The use of well- trained and skilled technicians leads to accurate problem diagnosis, reduced repair costs, and increased vehicle availability. James Harwood is a Master ASE Technician. Complete and accurate maintenance records allow us to make rational, logical decisions regarding our vehicles and equipment. -,_.;._r.;. ;...._ • We empower each employee with quality control responsibilities, This Improves employee morale and productivity, increases their quality of work, reduces the occurrence of repeat repairs, and maximizes fleet and equipment availability. • Clearly stated performance standards establish shared quality expectations and serve as a guide for management oversight. • Tracking inventory by individual part and repair improves inventory management and historically based stock levels. Together, FirstGroup America is responsible for the safe operating condition and asset lives of over 110,000 vehicles and equipment, making our industry- leading company an exceptional partner for the maintenance of the City of Rosemead fleet. Nationwide, First Transit manages and operates 11,200 vehicles, with direct maintenance performed on 8,700 vehicles. Our First Vehicle Services division directly maintains 38,550 pieces of equipment ranging from fire trucks to large buses to small grounds maintenance equipment. Our First Student and Greyhound divisions directly maintain another 63,000 buses ranging from over the road coaches to small buses and small vans. Preventive Maintenance Program The backbone of First Transit's commitment to exceptional maintenance is our strong Preventive Maintenance (PM) Program. Proper PM will protect your capital investment in the fleet, keep the fleet operational and available, and provide a high level of reliability and safety to our passengers and clients. Good maintenance management decisions are based on accurate and reliable information. To ensure accurate and reliable data, we use a computer -based equipment management system that is designed to enhance equipment management capability. RrstBase is a system focused on properly structured information to improve the quality and productivity of equipment services. The following design characteristics of FirstBase make it especially responsive to the needs of both First Transit and the City of Rosemead. It is a fully integrated system that will simultaneously track and monitor the following: • Preventive maintenance • Repairs • Parts inventory • Technician productivity • Vendors for outside repair • Fuel and oil consumption and • Overhead costs efficiency • Data validation checks at data • Personnel and time sheet records input • Status reporting -- _ `, First ri Transit FirstBase Maintenance Software FirstBase Maintenance Information System (FirstBase), our customized version of Datastream, is our software platform of choice for vehicle maintenance files, reporting, F ■ iV t gas e and task supervision utilizing our Paperless Shop system. n a•t�Ta�n A transit- spec'rfic software designed for the unique requirements of a bus fleet. FirstBase captures and supplies critical data to support day - to-day management decisions. This provides our maintenance team with the information needed to keep each Rosemead Transit service vehicle In 'like new' condition. FirstBase is a flexible system that simultaneously tracks and monitors the following maintenance activities: • Preventive maintenance • Data validation checks at data input • Repairs • Status reporting • Parts inventory • Completed work orders • Technician productivity • Work orders in progress • Vendors for outside repair • Delays and reasons for delays • Fuel and oil consumption and efficiency • Tailored reporting • Overhead costs • Exception reports • Training Records FirstBase includes multiple levels of concise reporting that assists technicians and management personnel with daily maintenance and supervisory tasks. It tracks our entire maintenance operation, searchable by fleet or individual vehicle, and consolidates tasks into the following reports: • Low -level reports support technician activities • Second -tier reports provide summary Information for line management • Third -tier reports supports higher -level management reviews and decision making Monthly reports are combined into a database and are available to Rosemead Transit service on a secured read -only section of our maintenance web site. James Harwood, Maintenance Manager will review monthly reports to compare statistics between First Transit locations and to identify any recurring maintenance trends that will be addressed. First Transit's nationwide network of locations provides an additional resource to the City of Rosemead, linking your service to similar operations and fleets. This reporting method ensures that you have the best, industry- leading practices in all First Transit maintenance activities. Database reports are generated to help identify problematic systems, repeat repairs, problem drivers, problem vehicles, and miles between road calls for each vehicle. First Transit's MIS system reports provide the following information on each vehicle: • Monthly PM reports • Inventory analyses • Total maintenance costs to date • Work analyses m. . -'. • Special billing reports • Number of work orders • Number of service calls • Number of vehicles receiving PM • Downtime by vehicle category • Summary and detail reports on work orders • Exception reports • Employee performance measurement • Vehicle replacement analyses and recommendations • Development of vehicle and equipment specifications • Total cumulative and detail records of all subcontract work Preventive Maintenance Inspection Every First Transit vehicle undergoes thorough PM inspections to remain in top condition. Systems are inspected for wear and tear and any necessary adjustments are made in accordance with OEM specifications. Our computer systems log vehicle miles, which is the basis for all PM inspections. The frequency of these inspections can be customized to meet the City of Rosemead's requirements. Our Quality Control program monitors each vehicle's service goals using Statistical Process Controls, monitoring the statistics of our preventive maintenance program to achieve continuous improvement and maintenance excellence. The level and complexity of each PM inspection depends on the type of equipment and the number of miles operated since the last maintenance check. We categorize PM inspections into three designations: A, B, and C inspections. Sample intervals and procedures are reflected in the following table: Rosemead Fleet PM Inspection 4,000 miles I Engine service, including engine oil, filter change, and comprehensive vehicle inspection 24,000 miles I A- inspection plus fluid changes and brake inspection C 1 48,000 miles A- and B- inspections plus and a comprehensive vehicle inspection of all systems Our Maintenance Manager oversees the PM inspection process, developing weekly schedules to take vehicles out of service for maintenance. He will ensure that the fleet is adequately staffed and outfitted to provide uninterrupted service to our passengers and clients. I First ro Transit The PM Process The maintenance manager assigns the vehicle to a trained, qualified technician for inspection. Inspections are documented on an itemized PM inspection form and a repair work order form. This includes the date, life miles, and description of the work performed, list of the repairs made, discrepancy sheet, parts used, mechanic's name, and time spent on repairs. All work is performed to OEM specifications and in accordance with the Federal Motor Carrier Safety Regulations Handbook. Upon completion of work, the maintenance supervisor reviews the inspection check sheet and spot checks the vehicle. If any issues are identified, they are corrected before the vehicle is returned to revenue service. DAILY INSPECTION PROGRAM ve,ae watmw Every driver's daily routine includes a pre -trip inspection - designed to Identify safety issues and items in need of immediate attention. attention. This can include air leaks, fluid leaks, burned -out light bulbs, graffiti, and body damage. The driver - -- _ - - notes any defects on the Driver Vehicle Inspection Report - (DVIR), which immediately alerts maintenance personnel of - pressing issues. Supervisors coiled all DVIRs during PM pull-ins. Each vehicle is - -_ -- - visually inspected and the DVIR is reviewed for any follow -up _ -' _ -`- =r- ., repairs. If necessary, the driver places the vehicle out of service until proper repairs can be made. Driver inspections include comprehensive checks of the vehicle - exterior, interior, and brake system to ensure all components meet First Transit and the City of Rosemead standards, are functioning properly, and most importantly, are safe for our drivers and passengers. AIR - CONDITIONING AND HEATING SYSTEMS Our extensive PM program includes specific climate control system procedures, which meet or exceed manufacturer recommendations. Every PM inspection includes several checks to the climate control system. Furthermore, the entire system undergoes detailed inspection and cleaning to ensure optimum performance prior to peak air conditioning and heating seasons. Air - conditioning repairs are made in accordance with all applicable regulations, including those outlined in the Clean Air Act of 1990. This includes the use of certified mechanics, an approved Freon recovery system, and the tracking of refrigerant used for each repair. - -- BRAKE SYSTEMS Brake system inspections and repairs are made during scheduled PM. Any defects or other safety - related system issues are corrected and tested prior to the vehicle being placed back into service. Our policies require the use of OEM quality parts and repair practices to maintain our brake systems. TIRES Only brand tires and retreads are used on our vehicles. The brand names of choice include Michelin, Bridgestone, and Bandag. Our tire maintenance plan includes: • Daily pre -trip and post -trip inspections by drivers, documented In the DVIR • Daily inspection at the fuel island by the utility personnel, documented on the fuel log • PM inspections, documented on the task list for the inspection • Tire mounting and dismounting, wheel inspection, and wheel and tire installation on vehicles, as necessary • In -shop tire and wheel installation, as necessary • Tire tread depth inspections • Quality Control review to ensure compliance with our tire maintenance policies WHEEL CHAIR RAMPS AND LIFTS For the safety of our passengers, it Is critically important to make sure wheel chair ramps and lifts are functioning properly at all times. During PM Inspections, technicians lube the lift and perform a comprehensive inspection of the entire system, including the platform, sensors, barrier, securement devices, and controls. Technicians pay particular attention for structural deficiencies and hydraulic leaks. Most importantly, all lifts and ramps are cycled daily before vehicles enter service. Drivers are required to promptly report lift malfunctions, and vehicles are removed from service until proper function is restored. FLUID REPLACEMENT AND LUBRICATION All lubrication, oil, and filter change intervals are performed in accordance with OEM and the City of Rosemead specifications. Additionally, we regularly check engine oil, transmission fluid, coolant, and differential fluid levels. COMMUNICATIONS SYSTEMS All communications and security systems are checked during pre -trip inspections. Any unit not working is reported immediately and the vehicle is taken out of service. Defective units under warranty are repaired by a manufacturer - approved shop to adhere to warranty requirements. Items not under warranty are repaired by qualified employees or vendors. ar First ri Transit FOLLOW -UP REPAIRS After the PM inspection is complete, any necessary follow -up repairs are assigned to specialized technicians. Only after final follow -up repairs are made will vehicles be released into revenue service. M. Safety Program First Transit's System Safety and Security Plan Our System Safety and Security Plan (SSSP) is based upon federal safety regulations and describes the standards in place for driver and maintenance employee hiring, training, vehicle safety, and record keeping. Our SSSP is divided into six core areas of focus: 1. Employee selection 2. Employee training 3. Substance abuse testing and education Below is a broader description of each SSSP Core. CORE 1 - Employee Selection 4. Safety maintenance 5. Security awareness 6. Accident and safety data acquisition Working for First Transit requires a sense of commitment, attention, and diligence that is not found in other companies. That's because we're in the business of transporting people - individuals and families that trust us to provide a consistently safe experience every time they take a seat on one of our vehicles. We insist that our employees be committed to safety, reliability and customer service. To ensure this happens, we use predictive data and a thorough evaluation process when selecting new employees. We require a safe driving record, past employment verification, a criminal background check, motor vehicle record review, employment eligibility verification, and a drug screen. CORE 2 - Employee Training In support of our security plan, we have established standard operating procedures for all employees. These SOP are included in training programs and are reviewed on an individual basis during ongoing performance evaluations. Below is a brief overview of the kinds of training we provide our employees. All training will be in conjunction with your requirements. Driver Training Component The new driver education and training process provides learning opportunities in two areas of focus - ciassroom (knowledge - based) and behind the wheel (skills - based). All training is based on standard curriculum using standard documents, and is taught by First Transit's certified instructors. - -- ------- - - - - -- r - d ,.. i�:. Classroom and behind- the -wheel (BTW) training for new drivers includes our comprehensive programs based on TSI and Smith System modules. We provide classroom, behind- the -wheel (BTW) instruction, and Cadet In- Service instruction, and will comply with the City of Rosemead safety training requirements. Certified Instructor Program We combine our own instructor certification program with the Transportation Safety Institute's (TSI) certification program to create a standard training initiative that is built on industry- leading quality and excellence. Our certified trainers are highly experienced at providing competency -based job- related training. They are responsible for preparing lessons plans for classroom instruction and conducting one -on -one behind - the -wheel training. All TSI - certified instructors are registered with the Department of Transportation (DOT), which provides unmatched training regulation and compliance. In addition, our instructors also are certified by the highly reputable Smith System Driver Improvement Institute. Ongoing In- Service Training We provide ongoing in- service training to help our drivers keep their skills up to date. Drivers participate in mandated annual safety meetings and periodic safety awareness campaigns that provide detailed instruction on defensive driving techniques and other safety- related issues. Both regularly scheduled and random road observation checks are used evaluate our drivers' compliance with policies and procedures, and to rate their overall proficiency at operating our vehicles. In addition, every driver Is required to undergo a ride -along evaluation once every 12 months with a certified trainer. Collision Retraining Should a driver experience a collision, he or she is required to take part in our collision- retraining program. Certified instructors lead the two -hour minimum classroom and behind - the -wheel retraining course. The purpose is to identify root causes and contributing factors when collisions occur. Once causes or contributing factors are determined, we retrain drivers to correct issues such as improper backing or improper mirror use. Our safety and training staff will thoroughly review what happened before, during, and after any incidents that occur. Understanding these circumstances will provide important Information to manage insurance claims and to determine what retraining courses may be necessary. Safety Training Every module in our driver training programs have an underlying theme of safety. Training modules such as Vehicle Familiarity, Vehicle Maneuvering, Service Area Familiarization, Passenger Assistance Training, and Defensive Driving are specifically designed to provide drivers with the knowledge they -.: -- --- --"----- ---- - - -- - --- First ri Transit need to operate revenue vehicles safely and to provide customer service that is first and foremost safe for our passengers. Emergencies will inevitably occur in any transit system. We believe that our thorough driver training and high - quality preventive maintenance programs can greatly minimize the frequency and seventy of emergency situations. SAFETY RE- TRAINING Mandatory monthly safety meetings for the City of Rosemead account will include topics of local importance and will reinforce the important positron that safety occupies on the job. We encourage the City of Rosemead's participation in safety meetings as a way to emphasize safety as priority number one for our employees. All drivers receive routine and continuous in- service training on the safe operation of revenue vehicles. Additionally, drivers and dispatchers receive annual refresher training on safe operations. Our management team tracks each driver's years of service in order to schedule re- training sessions in a timely manner. Class completion certificates are maintained in each driver's safety files. SAFETY DISCIPLINE We have strict operating regulations regarding safety and injury- prevention measures. Because our standards are so high, we focus disciplinary action on the incident, not the severity of the outcome. Any employee who disregards our safety standards will be censured. A driver who demonstrates a disregard for safety is held accountable for his or her actions, since unsafe performance can result in an escalation of risk. Repeated violations will result in termination. Safety Training Partners We have partnered with many of the organizations that drive industry-wide Instructional standards and programs to help develop our own safety training needs. We rely on their experience, research, and continual program updates to help us stay on the leading edge of employee training. NATIONAL SAFETY COUNCIL The National Safety Council's (NSC) mission is to save lives by preventing injuries and deaths at work, in homes and communities, and on the roads, through leadership, research, education and advocacy. Working with NSC, we have adopted the following initiatives to help achieve our own injury prevention goals: • NSC membership and training • participation in the NSC Congress & Expo panels and technical sessions • Participation in NSC's Safe Communities America program T- 3,_—, . . -1 • Involvement in symposiums and advisory roles • Planned meeting on teen driving initiatives • Development of FirstGroup's 2008 Cell Phone Policy (total ban) SMITH SYSTEM DRIVER IMPROVEMENT INSTITUTE Our preferred driver - training program incorporates the Smith System of Defensive Driving program. The focus of this class is hands -on, behind - the -wheel learning in actual driving environments. Smith System classroom training includes: Common factors that cause collisions • Smith System's Five Keys to Space Cushion Driving • The 5 Keys plan to avoid backing collisions • Use of important traffic information to gain an advantage • Isolate and insulate the vehicle in traffic • Forecast the probable activities of other drivers • Reduce fuel consumption • Reduce vehicle maintenance costs TRANSPORTATION SAFETY INSTITUTE We use the Transportation Safety Institute's (TSI) professional modules for our TSI instructor- training program, and for our training on customer service with regard to passenger assistance and ADA issues. All TSI - certified Instructors are registered with the DOT. First Transit is proud to be recognized by the USDOT Transportation Safety Institute and letter of recognition has been included as an Attachment. NATIONAL TRANSIT INSTITUTE Our passenger, facility, and vehicle security programs are based on industry- leading security standards, including: • Public Transportation System Security and Emergency Preparedness Planning Guide (published by the US Department of Transportation) • Transit Security Handbook • Transit Security Procedures Guide • National Transit Institute's pocket handouts • Employee Guide to Workplace Violence- Prevention, Response, and Recovery • Employee Guide to System Security - Observe and Report Multimodal Transportation Planning NTI's Multimodal Transportation Planning courses support the following standards: Transportation Equity Act for the 21st Century First io Transit Intermodal Surface Transportation Efficiency Act of 1991 Clean Air Act Amendments of 1990 SAFETEA -LU, and their regulations and support of the good practice of multimodal transportation planning CORE 3 — Substance Abuse Testing and Education First Transit, the Federal Transit Administration (FTA), and the US Congress have determined that alcohol abuse and illegal drug use pose specific dangers to the safety and welfare of the nation. Furthermore, the FTA has specifically stated that the use of alcohol and illegal drugs significantly affects the performance of individuals involved in the mass transportation industry. Because of the risks to employees, passengers, and the community at large, it is our policy - and that of the FTA - that safety- sensitive employees be free from the influence of drugs and alcohol. CORE 4 — Safety Maintenance All maintenance personnel are trained in shop safety, OSHA standards, vehicle maintenance, driving techniques, and safe driving. Employees are continually evaluated and tested throughout the training program. Those who do not demonstrate the required level of proficiency are provided additional training or are removed from training. We audit our training procedures to verity that all policies are enforced to prevent incidents, collisions and injuries. Safety audits include government level auditors from FTA, OSHA, DOT, and third -party auditors. We also provide our own internal corporate auditors and local on -site safety auditors. From First Transit's director level and above, each auditor is responsible to do a spot check safety tour at least 12 times a year at any given location. CORE 5 — Security Awareness As a provider of mass transit services, we are keenly aware of security threats that exist in our current culture. Our management and staff are trained to closely scrutinize the security of our buildings. facilities, and vehicles at all times, promptly reporting of any inconsistencies or identifiable threats. Protecting our facilities takes more than fences, security cameras, and proper lighting. Our approach to protecting our facilities includes security technology and an overall sense of awareness on the part of our employees. Our staff is responsible for securing all facilities and maintaining a heightened sense of awareness at all times. All visitors, vendors, and suppliers who enter our facilities should be carefully scrutinized. Although we want to maintain a reasonable level of trust in those who do business with us, our employees recognize that any person who enters a facility on a temporary basis has the potential to be a security risk. We are attentive at all times to unauthorized persons who may be accessing sensitive areas, stealing, or otherwise compromising our security. r: CORE 6 - Accident and Safety Data Acquisition Our regard for the safety of our passengers and staff is paramount. Any injury, collision, or incident involving a First Transit driver will be investigated to determine cause and responsibility. Investigations are performed in any situation when a vehicle is damaged, a vehicle leaves the traveled roadway, or a passenger or driver is injured. If a driver is involved In a preventable injury or collision, he or she is placed on administrative leave pending the outcome of the investigation. All investigations are conducted by unbiased management personnel. At the conclusion of the investigation, appropriate action is taken, which may include a written warning, retraining, a suspension, or termination. If a settlement is necessary, we coordinate the efforts of insurance companies, maintenance personnel, and our management to ensure that we reach a prompt, equitable agreement that protects the interest of First Transit and our clients. N. Screening and Selection Program Please see Section E. 'Hiring and Personnel Policies" above for details on screening and selection program. O. Training and Retraining Program Driver Training Our driver education and training process is a highly regimented and professionally developed course built around a curriculum featuring learning opportunities in two major domains: Knowledge (education) and Skills (training). Various delivery mechanisms are used to support the learning process, such as classroom, multimedia presentations, closed course, observation and behind- the -wheel skills building. To help employees retain the information and practice the skills they've acquired, we evaluate learning through written quizzes, driving tests, and customer service skills evaluations. First Transit's Operator Proficiency Workbooks track training progress on a daily basis and serves as a record for all aspects of the training program. Our newly - implemented Bus Operator Credential Tracker, part of our SharePoint Safety She, ensures that all Driver's Licenses, Medical Certification, DOT Physicals, Annual Driving Evaluations and annual reviews of motor vehicle records are current. Only drivers who have completed First Transit's extensive training programs are qualified to operate vehicles. First ri Transit First Transit's emphasis is on safe operations, day -in i and day -out. Rest assured that Rosemead's system will operate in a safe, courteous, and professional manner. Training Program All new drivers receive a minimum of 54 hours of training including training in all First Transit - Rosemead routes, vehicle maneuvering, passenger assistance techniques and customer service, regulatory issues, workplace violence, system security, blood borne pathogens, hazardous materials, and ADA requirements. Under the FTA MAP 21 guidelines, we have added a course in Distracted Driving and Fatigue Awareness for drivers. i ne curriculum Tor our training program features: • First Transit /TSI Classroom Training Manual • First Transit Injury Prevention • First Transit specific DVDs • Facilitator Guides • Participant Guides • Behind the Wheel Manual • Minimum Standards • Written Tests • Skills Assessments • Proficiency Workbook Not only are our on -site trainers and managers overseeing the training and progress, but our regional management staff also accesses this information for quality control and oversight purposes. Our instructors have access to our Safety Resource Center that includes all policies and procedures for employee training and management. ,i Our comprehensive training program is used throughout our 242 operating locations. Excellent training produces safe and excellent drivers. We have the safety record to prove it. NTD Accident Frequency Rate per 100,000 Miles Freop Transit 0.10T 0.17 0.16 __. 0.15 -. -0:15 0.15 Oaf 0.14 0.13 __ 0.12 FY 09/10 FY 10/11 FY 11112 FY 12/13 FY 13/14 �NTD Reporting Accident Frequency Rate per 100,000 Miles Classroom Training The following minimum classroom instruction is provided: Classroom Training DVD / Video Hours First Transit - Introduction. Company Welcome to Fr 1.00 Policy and Procedures Bus Operations 0.50 TSI - First Transit Defensive Driving / Smith System Certified Trainer Smith System Curbing Transit Employee Distracted Critical Point 5.00 Out of Piano's Way y Waming Signs video & Tri -fold NTI - Security Awareness Pamphlet 1.00 The Operator Drug and Alcohol Awareness Program TSI - Fatigue Sleep Apnea Awareness Injury Prevention and Risk Assessment Basics of Safety 4-00 j Back Safety Safe Work Methods DVD F! - Basics of Safety I Safe Work Methods f DVD - A.C.C_E.S.S. Matters Customer Service ORT Mobility Device Securement Safe and Secure I 5.00 I Ii-- Ten Commandments TT' SI - Emergency Procedures TSI - Emergency Procedures 1.00 First c� Transit Behind -the -Wheel Training In -class instruction is only part of our comprehensive training program. To familiarize new drivers with actual on -road situations and hazards, all drivers complete First Transit Behind- the -Wheel Training. This involves closed-course instruction, controlled course instruction, and road work training. • Closed course instruction trains drivers in complete vehicle maneuverability in a secure area. This training uses simulated obstacles and road situations that replicate the Rosemead service area. • Controlled course work allows the driver to become more familiar with handling the vehicle in a controlled area. The course is designed specific to the service area, on two lane roads with minimal obstacles, and is less than 35 mph. Drivers learn the challenges of routes and service area characteristics, and develop skills to anticipate and manage actual driving situations. • Advanced road -work training is conducted on a one-on -one basis with qualified trainers. No passengers are on -board during road -work training, while the new operator becomes familiar with service area routes. Drivers are credited ONLY for the time they are actually operating the vehicle during road -work instruction. Behind- the -Wheel training courses include the following modules: Closed Course (Group Work) Vehicle Orientation - pre -Tnp Inspection; Seat Adjustment; Mirror Adjustment; Braking. Accelerating and Transmission; Wheelchair Securement Reference Points - Lane Position; Right Side / Left Side; Backing Point; I 10.00 Forward Stop; Pivot Points; Turning Points Vehicle Control - Straight in Lane; Left Turn; Right Turn; Lane Changing - Moving Right or Left Controlled Course - -_ -.ors' --------------- -- - --- a• 7 EI Behind-the-Wheel (BTW) Smith System; Intersections; Service Stops; Backing Hours 1 4.00 Advanced Road Work Smith System Commentary Driving; Roadways; Expressway / Highway Driving; Intersections; Service Stops 9.00 Final Evaluation 1.00 Cadet-in- Revenue 10.00 Total Behind- the -Wheel Training 34.00 DRIVER EVALUATION The safety of our passengers is our number one priority — one that simply cannot be compromised. After completing behind -the -wheel training, drivers demonstrate that they have mastered required skills by successfully completing a thorough final evaluation before progressing to cadet training. We do not allow a new hire to operate a vehicle with revenue passengers until this phase of training is completed satisfactorily. CADET -IN- REVENUE SERVICE TRAINING The final step in new- driver training — and the transition from instruction to real -world experience — is our Cadet -in- Revenue Service Training. Each new driver, or cadet, is coupled with a certified cadet trainer, who is typically a mentor or senior operator. This one- on-one evaluation includes in- service training hours on actual transit routes. Cadets demonstrate their ability to drive safely, provide excellent customer service, and assist persons with disabilities and mobility devices. Cadet trainers conduct a final evaluation after the Cadet -in- Revenue modules are completed. Only cadets who successfully pass this final stage of training are qualified to be assigned manifests or routes. Post- Training Evaluations To monitor driver performance and ensure continued compliance with the training principles, all new operators undergo three (3) post- training evaluations. These evaluations are completed 30 days, 60 days, and 90 days following successful completion of the training program. Evaluations provide additional mentoring opportunities for new drivers and additional support as successful members of the First Transit team. Operators who need additional training will be referred to and assessed by the Safety Department. 0 F -.:., --- -- First ri Transit Incumbent Driver Training Program First Transit designs training curriculums to meet the standards of the current service and the requirements of the new RFP when we assume transportation services from an incumbent contractor. The needs of the client agency and community are assessed, as well as the historical accident and injury rates of the incumbent contractor. Training curriculums vary in scope from four (4) hours to sixteen (16) hours, depending on our service assessment, and will include some or all of the following modules, • Orientation . Passenger Assistance Techniques • Vehicle Review • Smith System Defensive Driving • Schedule/Trip Sheet Test . Passenger Relations, Conflict Resolution • Disability Awareness and . First Transit and City of Rosemead Communication Operating Rules and Responsibilities Driver Re- Training Programs On -going employee evaluation, education, and training reinforce concepts and skills learned early in an employee's career. Driver Re- training provides an opportunity to learn new skills as well as improve on old ones. Re- training modules ensure that our drivers are up to date on the standards, expectations, and legal requirements imposed by First Transit, our clients, and federal, state, and local entities. Our trainers and managers are always on the lookout for "teachable moments;" however, there are two mandatory and documented ways in which operators receive retraining annually; Monthly Safety Meetings and Annual Operator Evaluations. Monthly Safety Meetings First Transit requires twelve (12) safety meetings annually, which are at least one hour. Monthly, our corporate safety team provides our locations with the safety topic, safety posters, and a training DVD to use at the meeting. Safety Meeting attendance is a condition of employment and is mandatory for all Operators, Management, Operational staff, and Maintenance personnel and is documented with a sign -in sheet. We hold several safety meetings in our larger operations to ensure all employees are a part of this important monthly event. Annual Operator Evaluation and Re- Certification Annually, operators receive a mandatory one -hour ride check/evaluation, One of our certified trainers will ride with the operator and evaluate their skills. Based on this evaluation, drivers are either — - - - - - - - - — - -- r.., -.'9 s i ate; approved, or required to go through four additional training hours: 2 classroom training hours and 2 one - on-one BTW training hours. Frequency of Re- Training We continually monitor accident frequency, passenger complaints, and employee comments as part of our ongoing training review process. Adjustments are made whenever potential issues are identified, or when industry and safety standards are modified for improvements. Our policy of training, performance evaluation, and retraining ensures that our employees are current on all training requirements. While on the job they continue to put the Important lessons they learn into practice. In addition, we provide our safety and security manager and our trainers with continuous train -the- trainer exposure to keep our instructional programs and teaching methods current with the latest trends in the industry. Refresher Training Program The Refresher Training Program helps correct specific performance or behavioral issues that may arise and is customized to meet the individual needs of the operator. This training is conducted by one of our TSI- Certified supervisors. After training, the operator is tested, and can return to providing service if they score 70% or better. One- on-one reviews are then conducted between the driver and supervisor to establish a continuous improvement action plan and further skill development, as needed. supervisors continue to evaluate drivers through regular on -board ride checks. Refresher training is also conducted on an as- needed basis for drivers who have safety or accident- prevention issues. Drivers receive at least two hours of training in safe vehicle operation, to include a minimum of one hour in the classroom and one hour behind the wheel. A final evaluation is then given before returning an operator to revenue service. Additionally, on -board evaluations are conducted to evaluate the progress of the driver. Driver Refresher Training Following Vehicle Accidents To prevent a recurrence of accidents, It is important to address issues that may have contributed to situations involving our drivers, whether avoidable or not. An employee involved in a preventable injury or collision will be placed on administrative leave pending completion of the investigation and completion of any required retraining. We consider the operator's contribution to the cause of the injury or collision in disciplinary action. In the case of collision retraining, First Transit follows the following discipline chart First ri Transit 1' preventable X X in 12 mos 2n° preventable X X in 12 mos r preventable X X in 36 more 2n° preventable X X X in 24 rtge V preventable X X in 24 mos Bear and X X X X X collision^ Mobility Device X X policy violation 'Minimum 2 hours retraining —1 hr classroom, 1 hr BTW ^ Progressive discipline is based on the seventy of the incident Supplementary Training We understand that every individual learns in his or her own way. Because of our diverse abilities and aptitudes, First Transit works with employees in need of Supplemental Training to help them effectively learn the roles, responsibilities, and regulations that are an important part of the transit industry. By providing this extra support, we help our employees reach their full potential and become valuable, productive members of our team. P. Data Collection and Reporting Please see Section F. "Accounting and Reporting" for details on data collection, record keeping and reporting requirements. R. Transition Plan and Time Schedule The Transition /Implementation Plan establishes the foundation for our partnership with the City of Rosemead in order to enhance the quality of the transportation system and our shared customers. ---- -- r.-.,. -_,_.. 1� . ,ll First Transit's transition model includes coordinatlon of all activities by dedicated, local senior managers who have facilitated many contract transitions. Our general manager, Heidi Miller, is in place and ready to transition the City of Rosemead services into the El Monte facility. Top support managers will begin work on the project upon award of the contract. Maintenance, safety, and training experts from First Transit's West Region are also key members of our transition team, spending significant time on -site leading up to the start-up and ensuring initial success. The most effective and seamless transition of public transit service requires a number of speck and fundamental steps. First Transit's Transition and Implementation Plan includes, but is not limited to: • Obtaining a thorough understanding of the work to be transitioned and the service expectations as measured by detailed performance indicators • Establishing a formal transition schedule that has measurable milestones and regular, open communications • Committing sufficient resources to the transition in the form of an experienced staff, financial support, and proven procedures and practices to assure a successful transition • Developing a positive working relationship with the employees in order to understand their interests. This will require regular and open communications • Preparing for the unexpected and having sufficient resources to anticipate and respond With our experience starting up several hundred operations, and our current management team for this contract on she, we can offer The City of Rosemead the assurance and confidence that the transition will be a success. Start -up Schedule First Transit will provide a seamless transition for our passengers with no disruption to service. Our initial focus will be in reviewing and evaluating all existing operations, maintenance, and administrative policies and procedures, assessing possible current employees for retention, preparing our facility, inspecting and receiving bus and support vehicles and equipment, and recruiting /hiring/training new employees and retraining existing employees as needed. These tasks will be performed by high -level managers empowered to implement the contract and complete tasks in a timely manner and consistent with the City of Rosemead direction. Each transition requires a concentration on human resources, accounting, safety/security, labor relations, facility management, asset management and administration. Transition Team Supporting local transition efforts will be our team of West Region professionals as well as our corporate support staff who will be on -site at key points during the transition to provide technical assistance. Our general manager will work on leading and facilitating every step of the transition, including responsibility for maintaining morale and dedication during what can be a very stressful �- - -,,- --------------------------------------- First ri Transit time for the system and Its employees. Key members of First Transit's support management team, including our general manager Heidi Miller will begin working on the project two plus months before the actual start-up of service. Key Tasks With 23 successful project transitions in FY2014/2015, First Transit will expertly handle all key tasks in the startup of the City of Rosemead service. Working in partnership with the City of Rosemead, our successful transition will focus on the following critical and time sensitive tasks, • Developing First Year Goals and Objectives - First Transit and the City of Rosemead will clarify service goals, objectives, and key performance indicators for the first year of operation • Coordination with the City of Rosemead - establishment of effective communications and a sensible transition plan including timelines for completion of tasks; and roles and responsibilities, a schedule for meetings to monitor progress and resolve any issues and concerns throughout the transition period. • Transitioning Employees and New Staff Recruitment - First Transit assumes as many as 80% of the current workforce will make the transition recognizing that the current contractor has other operations the employees may work for. Our initial emphasis during transition will be placed on the "onboarding" of current City of Rosemead transit employees, and recruiting for openings in the operations. • Hiring, Training and Certifying - First Transit will determine which existing employees meet our hiring qualifications and assess their skills. Transitioning employees will generally have a shorter training period. Training of existing employees will be conducted at times not to interfere with their current driving assignments as not to interrupt Rosemead services. • Administrative Functions - During start-up, First Transit focuses on administrative functions, such as establishing payroll, purchasing /inventory functions, opening and maintaining detailed employee files. • Vehicle Acceptance and Maintenance - Upon notification of contract award, First Transit will order support vehicles with our distributors. Additionally, we will work cooperatively with the City of Rosemead to conduct the in -plant fleet inspection and final acceptance inspection of all customer -owned assets. • Facilities - Our facility is already established and ready to implement these services_ Dispatch workstations will be established and the new fleet entered into the maintenance system. Transition Timeline Based upon the information provided in the RFP, as well as our experience with and understanding of the services to be provided, we have included a schedule for the transition of the new contract. Date End Date Task Begin Transitional Tlmellne and Scope of Service Review Statement of understanding of service standards, contract negotiations with the City of Rosemead 8/4 8/18 Notice of Intent to Award 8/4 8/11 Board award by the City of Rosemead and authorization to execute contract 8/11 8/11 Contracted approved and signed by the City of Rosemead and First Transit 8/11 8/18 Notice to Proceed issued to First Transit 8/11 8/14 Scope of Service Implementation — With the City of Rosemead Review Review fleet assignment, history files 8/18 8/28 Review recruiting/hiring/training standards 8/18 8/28 Review facility roles and responsibilities 8/18 8/28 Review current labor work rules, policies 8/18 8/28 Labor Relations, Recruitment, Training and Staffing Requirements Establish Employee Meeting for current Rosemead Transit employees 8/12 8/25 Review current staffing and confirm new staffing levels 8/12 8125 Implement retention plan for staff (interviews, offer letters, on- boarding, seniority confirmation, background checks); goal is to consider, qualify, and retain as many current employees as Possible 8/12 9/4 Implement recruitment plan for interviewing and selection for any openings, if necessary 9/4 9111 Send new employees for drug screen and physical examinations 9/14 9/28 Review existing operator, technician and supervisor personnel files, licenses, etc. 9/4 9/18 Review current First Transit background check process with the City of Rosemead 8/12 8/25 Update, review, approve operator training manual with the City of Rosemead 10/1 10/8 Provide detailed training schedule to the City of Rosemead for all 8/24 914 9 - t.., , Fsrst #i Transit employees Identify current employees for retention/hiring 8/24 9/11 Current operator /employee orientation to First Transit/retraining (weekends, off- hours) 10/15 10/31 Operator training - new employees 9/15 10/31 Existing Maintenance staff considered for retention /hire 8/24 9/11 New maintenance staff recruiting, hiring, training, as needed 9/11 9/25 Existing dispatch, reservation and supervisory staff considered for retention/hire 8/24 9/11 New dispatch/reservation/supervisory staff recruiting, hiring, training 9/11 9/25 Order uniforms foremployees 9/15 10/1 Conduct additional training for employees, if necessary 10/24 10/31 Facilities Review facility and environmental assessments with the City of Rosemead staff 9A 9/15 Setup Dispatch/Reservation workstations 10/1 10/15 Determine packing spots for Rosemead buses 8/31 9/4 Vehicle Maintenance and Revenue /Non - Revenue Fkeet, FAUipment r any shop equipment needed 9/1 9/15 w new bus production schedule with City 8/12 8/19 r RE] bus security cameras 8/17 8/25 fuel cards for revenue fleet 9/1 9/8 w contractual facility requirements and set up preventive enance program 9/1 9/15 rm Bus Line inspection at the Creative Bus Sales facility and ent the fleet vehicle condition Wcertification 8/17 8/28 tance inspection of fleet upon delivery at First Transit facility 8/31 9/4 l REI bus security cameras in bus according to City provided m 10/15 10/30 w training and ASE certification of all retained and recruited icians 9/11 9/25 --------- - - - - -- A AA OSE D Order initial parts inventory for new fleet 9/4 9/25 Order non - revenue vehicle for driver relief, and supervisors 8/17 8125 Deliver, accept, and prepare ran- revenue vehicle for services 10/15 10/30 Administrative Functions and Office Setup Review necessary telephone lines and equipment 9/1 9/8 Install and setup Avaya IP Office phone system 9/15 9/30 Order and prepare radios for drivers, dispatch and staff 9/15 9/30 Review office furniture, training needs and supplies 8/25 9/8 Order computer and office equipment, install Simpli scheduling software and set -up 8/17 8/25 Import eligible customers into Simpli and double check 10/1 10/15 Payroll, ADP, dispatch, maintenance hardware and software plan, ordering, set -up 9/1 9/15 Setup TTD and third party language line for Dispatch and Reservations 10115 10/30 Review with the City of Rosemead - procedures and process for customer comments, response time guidelines, operational emergency plans 9/14 9/18 Fare collection Order Diamond Model D Fareboxes 8/17 8/25 Install Fareboxes in new buses 10/15 10/30 Review all current program processes, fares, control and security with the City of Rosemead staff 9/8 9/15 Set up Armor Car weekly pickup of fares to deposit 10/15 10/30 Review operator fare collection, audit trail 9/15 10/1 Driver Scheduling Prepare driver schedules and review with the City of Rosemead 10/1 10/9 Prepare driver shift bids and assignments 10/9 10/18 Conduct run picks 10/19 10/23 Service Start r Fist ri Transit Prepare fleet for next day's revenue service overnight 10/31 Follow -up meetings with the City of Rosemead on any open issues Ongoing Initiate service under new contract November 1, 2015 V Month of Service Deposit via Armor Car 1' week of fares 11/6 1116 Establish weekly meetings with City 1112 11/6 Continue recruitment and advertise to hire as needed for all positions, subject to retention 11/1 11/15 Review 1' week of service; compare to contract assumptions 11/9 11/10 Conduct skills assessment on new employees and determine areas of focus for retraining 11/1 11121 Submit 1' Monthly Report to City 12/1 12/9 A more detailed, task -by -task transition plan will be developed and produced during the Best and Final Offer and subsequent negotiations with the City of Rosemead, reflecting updated status of key decisions on labor, fleet and equipment needs, and value -added options the City of Rosemead may wish to implement. Assistance for a Smooth Transition Our transition plan noted above has captured the City of Rosemead requirements based on the RFP and subsequent addendums. Our transition plan will be restated at time of contract negotiations to reflect any changes to scope of work or other requirements. Our transition assumes a seamless transfer of employees, equipment, and assets, along with facilities preparations, that we typically experience with the current contractor. REQUIRED FORMS Forms A, B, C, D and E W Frst ri Transit VII. REQUIRED FORMS The following forms must be completed, properly executed, and included in each Proposal in order for that Proposal to be valid. Missing, incomplete or unexecuted forms may render a Proposal noncompliant and cause that Proposal to be rejected for cause. The forms appearing here will also be provided in Microsoft Word or Excel on the City's website to expedite proposal preparation. Form A. Rosemead Transit Cost Proposal [Pagesi -31 — Included in Section IV Cost Proposal Form B. Contractor Contact Information Forth C. Addenda Acknowledgement Form D. Non - Collusion Affidavit for Contractor Form E. References 58 City of Rosemead— Rosemead Transit 2015 Request For Proposals FORM A ROSEMEAD TRANSIT COST PROPOSAL, PAGE 1 Summary of Proposed Cost Proposer hereby proposes a total Three -year cost for management and operation of the Rosemead Transit services as defined in the Request for Proposals, including any and all addenda, of: [Insert Total Proposed Base Term Cost] Two Million Seven Hundred Thirteen Thousand One Hundred Forty -Five Dollars [$2,713,145 .00] OFFEROR'S Representations & Acknowledgement In submitting a proposal, the OFFEROR affirms that he /she /it is familiar with all requirements of the RFP and has sufficiently informed himself /herself /itself in all matters affecting the performance of the work or the furnishing of the labor, supplies, materials, equipment, or facilities called for in this RFP; that helshe /it has checked the proposal for errors and omissions, that the prices stated are correct and as intended by the OFFEROR. OFFEROR acknowledges that this is a "turn -key" contract and that the proposed cost amount is for all staff, facilities, vehicles and equipment, supplies and services required for the operation and management of Rosemead Transit except for those duties and responsibilities of the CITY specifically identified in the RFP. This proposal and proposed cost are a fine, fixed offer for a period of ninety (90) calendar days from the Proposal Due Date of June 17, 2015. NAME OF PROPOSER FIRM: First Transit, Inc ADDRESS: 600 Vine Street Suite 1400 Cincinnati OH 45202 NAME OF AUTHORIZED REPRESENTATIVE FOR NEGOTIATIONS: Brian Beechem PHONE NUMBER: (513 241 - 2200 AUTHORIZED SIGNATURE: NAME & TITLE OF SIGNER: Assistant Secretary DATE: June 15 2015 _ ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 Proposers Name: Firs( Transit, Inc PROPOSED COST FORMULA This table autoi from Houriv and Fixed Cost Tables. Do not overwrite formulas COSTFORMULA Year One 12 Months Year Two 12 Morrie Year Three 12 Month$ 1. Cost Per RVH $2579 $26.93 $2823 2. Monthly Fixed Cost $39410 540214 $41,172 Projected Annual RVH 15.610 15,610 16610 3. Annual RVH Cost $402626 $420,330 $440,628 4. Annual Fixed Casts $472,922 $462,572 $494.069 TOTAL COST (314) 4875,546 A902.902 $934.695 This Cost Proposal Form is to W wed to submit the proposed contractor s firm cost Proposal ran all aark descnded m the RFP and Scope of work. The detailed Cost Breakdowns of the Cost Proposal Ferm should he consistent with proposed Cost Per Revenue Vehide Hour and 1010 ly Fixed Costs. BREAKDOWN OF COST PER REVENUE VEHICLE HOUR COST PER RVH BREAKDOWN Year One Year Two Year Three Dover Wages $17.76 $18.30 S19.66 Driver Fringe Beneflls $3.74 5388 5402 Makitenanoe Parts $1.00 $1.25 $1.74 Mantena ix, Supplies $0.24 $027 $031 Outside Repairs $0.10 $0.18 $0.34 0111erOriver Uniforms) 50.21 $0.21 $022 Variable Overhead. Management Feelpmfil $275 $283 $2.93 TOTAL COST PER RVH $25 ,79 $26.93 $28.23 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 Proposers Name: First Transit, Inc BREAKDOWN OF MONTHLY FIXED COSTS N te' C is shown are W tre the eves a month) fixed costs by Cartago ) ( o os MONTHLY FIRED COST BREAKDOWN year One Year Two Year TNree Project Man 'Salary $892 $910 $929 P.ad Maneger Fringe $103 5105 $107 Maintenance Mgr Sala $1,137 $1,160 $1,183 Melnt. Mgr Fringe $108 $111 $114 Operation Supervisor Sala $595 $607 $619 Operation Supervisor Fnn a $69 $70 $71 Dispatch Staff Wages $8.034 $8.179 $8326 Dispatch Staff Fringe $1,692 $1,755 $1 97 Maintenance Staff Wages $4,213 $4289 $4366 Maintenance Staff Fringe $3W $410 $422 Other Wages )Utility/Bus Wash. Rearmationists) $6365 56.479 $6.595 Other FmNe(USNy /Bus WasR Reservationists) $1504 $1,555 $1,607 Hiri /Trainin $598 5563 $629 Safe $71 $175 $179 Uniforms $67 $fib $70 NorR,wehw Vehicles $365 $355 $3b5 Facdoy LeaseRient Costs S1 31D $1,343 $1,376 Janitorial $67 $69 S71 Telephone $693 $703 $713 Utilities $119 $122 $125 Office Stapplic. $67 $68 $70 Accounti $293 $335 $411 INSURANCE. General Urcality $174 5177 $181 Aut0hi Liability $2.607 $2656 427713 CDIIISiONCgnprehensNe $695 $708 $723 Workers Compensatmn $1275 S1,334 $1388 Computer Hardware 5107 $107 $107 Computer Software $500 $513 $526 On Seard Camera Costs 5736 $736 $736 Other(Fambox): 5189 $189 $189 Employee Welfare $79 $81 $83 Interpreter Services 5649 $871 $892 Rad0 Lease 5180 $184 $189 Nan - Revenue Vehicle Fuel $417 $425 S434 Start Ua Costs $121D $1,210 $1,210 Overload $876 $903 $935 Management FeelProfit $657 $677 $701 TOTAL MONTHLY FIXED Year One Year Two Year Three COSTS $39.410 $40,214 541,1]2 [Note'. Listing of typical cost items on this provided form does not reoiire Contractor to provide this position, utility or service ) ESTIMATED ANNUAL FUEL COST Year One Year Two Year Three P ed Total Vehicle Miles 205444 205,249 205,483 Estimale l Annual FmI Cost $752.541 $788,772 IfMl 6 Assumed C i/Gal Gastrin. $3.66 $3.64 44.04 FORM B CONTRACTOR CONTACT INFORMATION Contractor Firm Name: First Transit, Inc. Authorized Representative Name: Bradley Thomas Authorized Representative Title: President Telephone Number: 513.241.2200 Email Address: brad.thomas @firstgfoup.com Secondary Contact Name: David Smith Secondary Contact Title: Director of Business Development Telephone Number: 707 -694 -3932 Email Address: david.a.smilh @firstgroup.com Is Firm a qualified DBE? ❑X No ❑ Yes, Qualifying Agency: Annual Dollar value of participation: $ NIA Subcontractors to Contractor Firm Name: N/A Address: City, State, Zip Authorized Representative Name: Authorized Representative Title: Telephone Number: Email Address: Work to be performed: Is Firm a qualified DBE? ❑ No ❑ Yes, Qualifying Agency: Annual Dollar value of participation: $ Firm Name: NIA Address: City, State, Zip Authorized Representative Name: Authorized Representative Title: Telephone Number: Email Address: Work to be performed: Is Firm a qualified DBE? ❑ No ❑ Yes, Qualifying Agency: Annual Dollar value of participation: $ Attach additional pages as necessary. 59 Crly of Rosemead— Rosemead Transit 2015 Request For Proposals FORM C ADDENDA ACKNOWLEDGEMENT FORM CONTRACTOR: First Transit, Inc. CONTRACTOR acknowledges that it has received and read the following Addenda: � A&VWA II.0 EM11111 v - Addendum # Signature Addendum # Signature Addendum # Signature Addendum # Signature so City of Rosemead— Rosemead Transit 2015 Request For Proposals FORM D NON - COLLUSION AFFIDAVIT FOR CONTRACTOR STATE OF CALIFORNIA COUNTY OF LOS ANGELES Brian Beecham Assistant Secretary declares and says: 1. That he /she Is the (owner, partner, representative, or agent) of First Transit Inc. hereinafter referred to as (CONTRACTOR) or (subcontractor). 2. That he/she is fully informed regarding the preparation and contents of this proposal for certain work in the City of Rosemead, State of California. 3. That his /her proposal is genuine, and is not collusive or a sham proposal. 4. That any of its officers, owners, agents, representatives, employees, or parties in interest, including this affiliate, has not in any way colluded, conspired, connived or agreed, directly or indirectly, with any other CONTRACTOR, firm, or person to submit a collusive or sham proposal in connection with such contract, or to refrain to submitting a proposal in connection with such contract, or has in any manner, directly or indirectly, sought by unlawful agreement or connivance with any other CONTRACTOR, firm, or person to fix the price or prices in said proposal, or to secure through collusion, conspiracy, connivance, or unlawful agreement any advantage against City, or any person interested in the proposed contract, and, 5. That the price or prices quoted in the proposal are fair and proper, and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the CONTRACTOR, or any of its agents, owners, representatives, employees, or parties in interest, including this affiliate. I certify (or declare) under penalty of perjury, that the foregoing is true and correct. Dated this day of un , 2015, at Cincinnati, Ohio , ralifol da. Signed: Title: Assic_,,,.,stant,..retaa 61 City of Rosemead — Rosemead TransR 2015 Request For Proposals FORM E REFERENCES Contractor's Name First Transit, Inc. Please list a minimum of at least four references of similar size and type of transit services, including governmental agencies, if available. Reference 1 AGENCY /COMPANY NAME: City of Paramount, CA ADDRESS: 15300 Downey Ave Paramount. CA 90723 CONTACT PERSON: David Johnson, Assistant Director EMAIL ADDRESS: djohnson @paramountcity.com PHONE NUMBER: (562) 220 -2138 LENGTH OF CONTRACT: Customer since 1981 YEARS Currently in a 1 -year extension to June 30 NUMBER OF VEHICLES OPERATED: 5 DESCRIPTION OF SERVICES PROVIDED: Fixed Route Services Reference 2 AGENCY /COMPANY NAME: City of San Fernando, CA ADDRESS: 117 Macneil Street, San Fernando, CA 91340 CONTACT PERSON: Chns Marcarello, Deputy City Manager EMAIL ADDRESS: cmarcarello @sfcity.org PHONE NUMBER: (818) 696 -1222 LENGTH OF CONTRACT: Customer since 1986 YEARSCunently in a 2 -year extension ending this year NUMBER OF VEHICLES OPERATED: 20 DESCRIPTION OF SERVICES PROVIDED: Fixed Route and Paratransit services 62 City of Rosemead— Rosemead Transit 2015 Request For Proposals Reference 3 AGENCY /COMPANY NAME: City of San Gabriel, CA ADDRESS: 250 South Mission Drive, San Gabriel, CA 91778-0130 CONTACT PERSON: Rebecca Perez, Community Services Director EMAIL ADDRESS: rpere Cisoch org PHONE NUMBER: (626)306 -2875 LENGTH OF CONTRACT: Customer since 1991 YEARS Currently in a 5 -year contract ending 2017 NUMBER OF VEHICLES OPERATED: 20 DESCRIPTION OF SERVICES PROVIDED: Paratransit service Reference 4 AGENCY /COMPANY NAME: City of Pasadena, CA ADDRESS: 221 East Walnut Street, Suite 199, Pasadena, CA 91101 CONTACT PERSON: Valerie Gibson EMAIL ADDRESS: vcibsonialcdyofpasadena net PHONE NUMBER: (626)744 -7452 LENGTH OF CONTRACT: Customer since 2001 YEARS Cunenty in a 5 -year contract ending 2019 NUMBER OF VEHICLES OPERATED: 34 DESCRIPTION OF SERVICES PROVIDED: Dial -a -Ride; Fixed Route; Paratransfl 63 City of Rosemead— Rosemead Transd 2015 Request For Proposals ATTACHMENTS First fi Transit ATTACHMENTS Attachment List Attachment 1 _ Local Management Team Resumes Attachment 2 Attachment 3 Attachment 4 Staffing Schedule Sample Report Insurance Certificate Attachment 5 Technology (Simpli, RE BUS- WATCH, Diamond Farebox) Attachment 6 Letter from the Department of Transportation ---- - --- --- - -- -- ---- -- - -- -- -- Heidi Miller FimtriTransit General Manager EXPERIENCE First Transit, Inc. El Monte, CA 2001- Present General Manager Manages aspects of daily operations for multiple projects: • City of San Fernando - paratransit services with two vehicles • City of Sierra Madre -paratransit and fixed -route services with two Dial -A- Ride and two fixed -route vehicles • City of San Gabriel - paratransit service with three vehicles Facilitates a positive team spirit among employees who work together as a dedicated, collaborative team committed to delivery of service excellence- . Ensures contractual compliance and customer satisfaction in all areas. Recommends changes in policy or procedure to ensure system continually operates most effectively and efficiently. oil, record Controls administrative functions including annual revenue, payr keeping and customer reporting. As Accounting Manager, monitors accounting of four projects in the area. Oversees effective recruitment, hiring and training of all personnel to ensure successful on- the-road operations, passenger relations and safety. Manages dispatch/scheduling functions to ensure service quality and maximization of resources. 2000 -2001 General Manager Assistant/Accounting Manager Maintained financial records for 19 projects and assisted projects with month - end closing. Trained Project Managers and accounting staff. • Finalized all administrative and financial issues for closed divisions • 1999 -2000 Accounting Manager /General Manager Assistant • Managed the division accounting department. • Supervised three employees responsible for payroll, AR/AP, F.H.W.A. • Section 15 reporting, monthly and annual reporting. • Maintained division financial records and fiscal budget planning. 1996.1999 Accounting Manger- Washington Yard • Supervised three employees handling division payroll, AR/AP, F.H.W.A. • Section 15 reporting, monthly and annual reporting. • Maintained division financial records and fiscal budget planning, analysis of general ledger, balance sheet and trial balance sheet. • Ensured month -end accuracy, checked preliminary income statements, and journal entries. Responsible for petty cash account, reconciliation and reimbursement. • Prepared monthly customer billing. Heidi Miller General Manager 1993-1996 Accounting Manager- Upland/Foothill Yard, CA • Supervised four employees whose responsibilities encompassed accounting duties for the division. • Maintained division financial records and fiscal budget planning, analysis of general ledger, balance sheet and trial balance sheet. • Ensured month -end accuracy, checked preliminary income statements, and journal entries. • Responsible for petty cash account, reconciliation and reimbursement. Prepared monthly customer billing 1991-1993 Payroll/Accounts Payable Coordinator Upland, CA • Processed daily payroll for division. • Processed accounts payable, accounts payable accruals, payment of gamishments, fuel drop, processing of employee benefits (union, medical and vacation). • Maintained all divisional financial records 1985-1991 Driver/Dispatcher /Payroll • Drove vehicles, dispatched and supervised others while maintaining payroll • Routed buses for Central Unified School District. • Scheduled all field trips and processed all billing 1980 -1985 Driver /Driver Trainer • Certified in accordance with company and agency requirements. • Operated equipment safety and abided by traffic laws. • Assisted passengers as needed and as required. • Completed required paperwork accurately and submitted paperwork expeditiously at end of shift. Trained new drivers, as needed EDUCATION Chaffee College Executrain Accounting; Business and Office Skills • Microsoft Excel - Beginning/Advanced Seminars • Lotus - Beginning /Advanced Seminars ADP • Beginning/Advanced Seminars First Ci Transit Bill Vicent Operations /Safety & Training Mgr. EXPERIENCE First Transit El Monte, CA 2013 - Present Operations / Safety 6 Training Manager • Reports to General Manager daily • Daily review of Dispatch and drivers safety performance • Recruits, interviews, hires, and trains operators for ovation • Maintains monthly safety and in service class meetings • Adheres to all state FTA. DOT. Regulations • Maintains TSI Certification • Hold responsibility for daily administration duties MV Transportation Arcadia, CA 2008-2012 Road Supervisor On- street presence and supervision for operators, passengers and • public Assisted dispatchers with on -time vehicle operations • Advised operators and dispatchers of street conditions and hazards • • Immediate response to accidents, injuries and mechanical breakdowns • Prepared written reports regarding transit operation, accidents, breakdowns and mechanical defects and monitoring run assignments. Laidlaw Transit Services 2001-2007 Operations Manager Pomona, CA Directly supervised the daily operations (including transportation • service, customer service, and department personnel) • Provided recommendations to shape the transit service to meet the local needs of customers and potential customers within the authorized resources Assured the operation runs in the most Cost effective and efficient • manner including recommendations for improvements, modifications to the service Maintained channels of communication with City, County, regional aril • federal officials, and citizens who may have a direct or indirect involvement with the transit system. Road Supervisor Pomona, CA • on- street presence and supervision for operators, passengers and public • Assisted dispatchers with on -time vehicle operations • Advised operators and dispatchers of street conditions and hazards Bill Vicent Operations / Safety & Training Manager • Immediate response to accidents, injuries and mechanical breakdowns • Prepared written reports regarding transit operation, accidents, breakdowns and mechanical defects and monitoring run assignments EDUCATION Los Angeles Trade Tech Los Angeles, CA Graphic Arts Management Training Program (Laidlaw) AWARDS AND RECOGNITIONS safe Driver Award Employee of the Month (MV and Laidlaw) James Harwood Maintenance Manager EXPERIENCE First riTransit First Transit, Inc. El Monte, CA 2009 - Present Maintenance Manager invent and • Prioritize, Implement and manage work schedules, p arts inventory maintenance budgets. • Ensure that all contractual requirements are achieved; health and safety, and standard operating policies are met. Communicate regularly with both local and regional managers Southland Transit 2007 -2009 Maintenance Manager El Monte, CA • Directed maintenance staff and report to transportation director. Oversaw proper execution of fleet administration standards, vehicle/equlpment maintenance policies, and preparation of monthly reports on operating costs. Manage the purchasing of parts, supplies and equipment. • Directly responsible for maintenance and repair of vehicles. Managed Maintenance facilities for environmental and health & safety regulations and inspections 2006-2007 Assistant Maintenance Manager El Monte, CA • Established effective parts and supply inventory to support maintenance operations. Assisted technicians in effective diagnosis and repair techniques. • Maintained records to document adherence to contractual and CHIP standards. Certified Transmissions 2000 -2006 General Manager / Mechanic Upland, CA • Held general manager position which included duties such as: sales, writing repair orders, customer service, answering technical questions, dispatching of jobs, and organization of shop flow. • Mechanic duties included: Road testing and check out, electrical diagnosis, troubleshooting of problems, remove and replace transmissions, perform general engine and transmission repairs and services. EDUCATION Don Bosco Technical Institute College Coursework High School Diploma CERTIFICATIONS • ASE Certified Master Automotive, Transit Bus and School Bus Technician • Class B License with Passenger and Air Brake Endorsement I ALJTCWACMVrm eirl'i"Cla EXCELLENCE ASE Certification Status Created: March 16, 2015 James L Harwood 2:50:23 PM Arcadia, CA 91006 ASE ID: ASE- 1890 -8103 This individual currently has the ASE certification Status Shown below. I F3 SOUTIVe Parr, cow"Ifftfit =CUj ASE Certification Details Repair [A3 [Manual Drive Train & Axles Page lof3 ASE .101 Blue Seal ,. S5.Suife 101, Lee," VAM75- I -M-ASE-TEST-..s...M Test DoscnPtion Espfrafion Dale Status neNeel MStiFxe for E r a n10E AUTOMD77VE SERVICE EX ASE Certification Status James L Harwood Arcadia, CA 91006 ASE ID: ASE- 1890 -8103 ASE Certification Details :d 9ra� It Zl31gV1a Steering 8 :112131 /Xyte 1171312919 Created: March 16, 2015 2:50:23 PM To became ASE certified, you must pass an ASE test and have the required amount of relevant hands -on work experience. You can downtoad the Work Experience Farm at www.sse.cmnIexpform. Any expired certification can be reinstated by taking the corresponding recenfication test. If you have any questions, please contact us. Vncerely, ASE Customer Service E -MOR: m le t - SQAW -CQM Phone: 1- 800.390 -6789 Fax; (703) 669-6122 Pega50r3 ASE -1 n1 BWe Seel Dc SE, Suite 1C1, Leesburg, VA2a1I5 • b888 ASEIEST -w Me cam THIS DOCUMENT HEREBY CONFIRMS has successfully completed the ASE Refrionra,i+ Review and Quiz. April 24, 2008 C115710NNAC / ^' Identificatioa Number `Timothy A. Zilke sPresident, ASE This program meets Section 669 Requirements from U.B. EpA. M Z LLI Q f IL O y 00iy O y � b p ys O � on S o d a f O O r N � Q O LL h r O o O m ci io ¢000 LL N f N 2 0 9 U LL L LL V V L LL L LL L LL U U U � �� � oo O � L O U U 0 0 0 0 0 0 m 0 0 0 0° o n O O y n N m m D o o m m o o a a m m U p U LL$ g g O O U p O O O O L LL O O O O U b m m o b r r P P � N O Oi 1 1n O O O o b V ? ? L LL m m � � L L r ry LL p L$ O O g g O O O O m m O O L L r p m O Q O O p p O O m O O O m � m m m O N v o o 0 0 0 0 ° °o g g° W W m o o 0 0 N Z b 3 ( (O b b � � ( (D P P N r Q Z W � b W Y Yl � Q O Z O M pp O O V V VI r r L LL 0 01 P P� N N Z Z 9 9� M M r ry °o O OO o ° tD m m L O O O O O M M g g O O L v L Lb � � N N a a LL o o O o o i ° °o ° °o ° °o ° ° O g g g 8 8 a a m m O T m m m m m p p d di a T a s s U U U L LL L LL L LL ' LL L LL c c c p o 0 0 0 0 0 0 ' '00.2 pp o O O r N � Q O LL h r O o O m ci io ¢000 LL N f N 2 PARAMOUNT SUMMARY REPORT VEHICLE OPERATIONS AND MAINTENANCE BUS/ ROUTE DATE PROBLEM ROAD CALLS RUD ROUTE BUS/ ROUTE DATE PROBLEM DNL-AA10E BUSa ROUTE DATE PROBLEM ACCIDENTS HUD ROUTE BUS/ ROUTE DATE PROBLEM FEE B D WIRIDE BUSt ROUTE GATE PROBLEM TOTAL REG SENIOR WIC REVENUE BOARD NUTRI ROUTE Sk REG SENIOR WIC FREE FREE TR[cEWD 23 ROUTE SIC 50c 5w COUPON FREE 1,951.0 204.W 1 3.33' 5 3 31 637 8 25 2 2968 149 3 Be 631 3 TOTAL LeMbe 31D93 0 0 0 791 0 MILES Lap BeACIt 62328 0 0 0 1 237 0 389 TOTALS 7.256 15' 6 132 32M 11 VEHICLE OPERATIONS AND MAINTENANCE BUS/ ROUTE DATE PROBLEM ROAD CALLS RUD ROUTE BUS/ ROUTE DATE PROBLEM DNL-AA10E BUSa ROUTE DATE PROBLEM ACCIDENTS HUD ROUTE BUS/ ROUTE DATE PROBLEM FEE B D WIRIDE BUSt ROUTE GATE PROBLEM TOTAL REG SENIOR WIC REVENUE BOARD NUTRI ROUTE Sk SOC SIC COUPON FREE FREE CAL RIDE 23 163 25 56 7 1,102 NUTRITION 1,951.0 204.W 168.00 1.850 3,539.0 389 TOTALS 23 163 25 56 7 399 VEHICLE OPERATIONS AND MAINTENANCE BUS/ ROUTE DATE PROBLEM ROAD CALLS RUD ROUTE BUS/ ROUTE DATE PROBLEM DNL-AA10E BUSa ROUTE DATE PROBLEM ACCIDENTS HUD ROUTE BUS/ ROUTE DATE PROBLEM FEE B D WIRIDE BUSt ROUTE GATE PROBLEM TOTAL SERVILE REVENUE SERVICE REVENUE BOARD MILES MILES TIME ONE 4.021 2828.0 2.107.0 M7.W 270.02 3 a72 3291.0 2.435.0 30750 27002 1,102 2,685.0 1,951.0 204.W 168.00 1.850 3,539.0 2.533.0 255.80 210W 10,855 12318.0 9,005.0 1D74W 91003 TOTAL TOTAL TOTAL TOTAL TOTAL SERVICE REVENUE REVENUE SERVICE BOARD MILES MILES TIME TIME 274 13780 826.0 220.W 2W.W 389 6620 4710 SO 85W 693 2.0'0.0 1,2970 200W 33500 City of Paramount Ridership by Route DATE Sat 2 Sun 3 Mon 4 Tub 5 Wed 6 Thu 7 Fri 8 Sat 9 Sun 10 Mon 11 Tub 12 Wed 13 Thu 14 Fri 15 Sat 18 Sun 17 Mon 18 Tua 19 Wed 20 Thu 21 Fri 22 Sat 23 Sun 24 Mon 25 Tub m Wed 27 Thu 28 I'd 29 Sat 30 DATE Sat 2 Sun 3 Mon 4 Tub 5 Wad 6 no T Fri 8 Sat 9 Sun 10 Mon 11 Tua 12 Wad 13 Thu 14 Fd 15 Sat 16 Sun 17 Mon 18 Tuo 19 Wad 20 no 21 Fri 22 sm 23 Sun 24 Mon 25 Tua 26 Wed 27 no 28 Fri 29 Sat 30 First Transit, Inc. May , 2015 E N ROUTE 1 Cerritos me SENIOR FREE cwP TKRS w1c REG IPHOR FREE cwI TMr45 WIc 137 313 65 18 168 41 2 1 75 172 42 2 66 151 33 5 68 149 37 92 155 24 3 1 66 17 146 22 84 165 19 3 64 168 33 1 3 1 80 115 18 36 117 13 4 1 56 5 22 157 26 1 77 193 30 5 48 150 n 2 60 138 28 2 1 41 149 23 4 14 1 175 31 1 1 128 24 1 148 18 1 1 162 31 1 49 12 5 B 3 791 ROUTE 2 Lone Beach PEG SENOR FREE cwa r TRPNS .1c REG SENIOR FREE coulO mm WIc 108 10 26 1 69 12 21 18 142 13 28 1 1 86 160 8 23 7 108 159 6 22 7 78 124 4 31 7 51 141 3 39 73 20 119 8 31 1 80 128 4 30 4 84 138 6 32 8 90 114 7 7 76 107 7 15 57 7 2 p.... GI 104 3 28 3 ° 89 158 3 34 10 f 80 119 3 25 6 90 151 6 24 8 ,-0 73 149 3 28 3 'fie 48 11 161 9 42 6 89 134 6 26 5 82 122 9 35 1 81 114 6 26 1 49 9 20 1 2088 149 631 9 3 1237 E N ti N c O N m c m F ITO LL O� N H N CY N � m mm�oo mmaN� Mmoom memo m O Zp 2 W O N N N N N N N N N N f7 t7 � LLmm'i 1-3r LLmmiF -T� f W mmf F 3 FLLmN� r 3F-LLmm 9 Q z O O r N t7 N CY N N O -N-N t W M-Q N 1 —N00 (7N mN m O m m f0 m O N m m r m m P O Q Q V M N N O 2 W O 9 z O a0. d d 9 � N N V m N N N N N N N N N N nl 1 A LLNNif F LLmN'E FLL�+41 '� F 31L r;F u m Q 3 I�T� -LLNN� U o zR F T LL f a 3 x a n G �c o� Ea cg 0 4 A UO w R _ m 8 _ _ 3° em Em 97 on 8 O w u N c O qu N V Fj 9 4 OT C 6 L C � 9 ""� E rc �r'iv �� oa 4 UO c � y, N c _ � T 1- A N c LL c O a EL m d a `o R _ all U Fo f m m' m W ry ry ((yy M P m m n m W 0 C p CCqqpp CCm9 Cyp Q LLNNf F3FLL�%iNiF>iFLLNNif3FLLNNiF��LLWm O N n ui J Q 0 H R N M N MN N %m u m 3 C O m b m � � N f m N p tong! IQY lNV 1MV IPV N lMV O i O p S? Il 6 Q O O A f m, . u 03 ~ WmmmW mnm �oQOaa aM m n S� N 0 N rc v 3 F MW M -nW�m nmO r nm -N a`I Y u m m � m N t! m M M p N � ryl o LL N N N N tV Iwi p�p u 0 F m f O b 1 11EIN 16 N n S1 1 Mqq NNIE N111 A O ro i f m m' m W ry ry ((yy M P m m n m W 0 C p CCqqpp CCm9 Cyp Q LLNNf F3FLL�%iNiF>iFLLNNif3FLLNNiF��LLWm O N n ui J Q 0 H R City of Paramount Production Summary x Sun Mon T. Wed ThO Fri Set Sun Mon T. W.d Thu FC set Sun Mon T. Wad Thu Fd Set Sun Mon T. WM Thu id Set SA Sun Lon T. Wad Thu Fd Sat Sun Mon T. Woo Thu Fri Set Sun Mon T. Wad Thu FC Set Sun Mon T. Wed Thu Fd 2 3 4 5 6 ) 0 9 10 11 12 14 14 15 16 1] 18 19 20 n 22 23 24 25 26 27 28 29 0 2 3 4 5 6 7 0 9 10 11 2 3 4 5 16 t] 18 19 20 21 22 23 24 25 28 27 29 First Transit, Inc. May , 2015 oute 1 2 CERRITOS COLLLEGE LONG BEACH COLLEGE HOURS t1011RS M.E9 M.E9 HOURS IIOlBiB MISS Bi14M. DM Tool Saw DIH Total I Totes Blfts . M7 To41 Waswe MI . 12.00 1.5133.0 100.0 0 1.50 - - 31. - - .50 60o 1.50 1050 72.0 330 6.00 - - 59 0 34.0 - .50 12.M 1.50 120.0 960 240 13.30 1100 14.00 3W 2300 1530 77.0 .50 12M 1.50 120.0 950 250 1100 14.00 3.00 2250 152.0 73.0 .W 1200 1.SO 125.0 970 280 56.0 1].0 14.00 3.00 21].0 1520 65.0 .50 12.00 1.50 1190 96.0 270 1670 1].0 14.00 3. 2360 1]00 660 .M 120 1.50 1260 9]0 29.0 2230 - - 13.W 12.M 1.60 .50 6 0 1.50 1060 M 0 34.0 - - 750 6.0 50 12.00 1.50 1360 1000 36.0 - 1100 14.00 3.00 226.0 1540 ]20 50 12.00 1.50 1160 940 22.0:. 1].00 1].0 14.00 3.00 223.0 1520 710 W 12.00 1.50 1160 920 24.0 1]00 14M 3.00 2210 1510 700 .50 1200 1.W 1160 910 25.0 1 17M 14.00 3.00 223.0 1510 720 0 1200 [W6 150 tf].O 920 25.0 10.0 33.0 :;`g 110 14.0 3.0 230.0 50 602 148 930 690 24.0 138.0 106.0 32C -? - .50 12.00 1.50 1150 92 0 230 148 1]0 14 M 3.00 232.0 159 0 730 So 1200 1.SO 1130 890 240 12.0 1]0 14.00 3.00 Mao 15].0 710 50 1200 1.50 1120 890 23.0 13.50 1]00 14.00 3.0 223.0 15]0 660 50 12.00 1.50 1150 92 0 23.0 1]00 14.00 3 00 2110 1430 68.0 50 12.M 1.50 1160 920 24.0' 73.0 - - 120 1.50 1310 97.0 50 6.00 150 83 0 590 240 164.0 550 13.0 120 10 139.0 1070 320 - a 250 8.00 1.So 50 12 M 1.50 1130 90.0 23.0 50 12.M 1.5o 1130 890 24.0 13.50 0 12.00 1.50 1100 88.0 220 170 14.0 3.0 2450 1]50 700 0 12.00 1.50 1120 890 23.0 170 14.0 3.0 2510 1)80 ]30 50 6.00 1.50 ]80 550 no 34.0 1]0 14.0 30 230.0 1]30 . no.w 3T. 2. 2,187.0 1. 100 2w. - z, Route 2 LONG BEACH COLLEGE t1011RS M.E9 IIOlBiB MILES Tdel I BIIIah4 I M Total I Suable I Ml Teal a114Ma 001 TMM 4W N 13 50 1 1.50 131 0 ). 31. - - 7 50 6.00 1 5O 93.0 59 0 34.0 - - 13.30 12.00 1.50 133.0 10.0 no 170 14.M 3.00 2410 1]6.0 65.0 1350 12M 150 1400 1n].o no 1100 14M 3.00 2310 1]10 56.0 13M 12.00 1.50 1d4.0 111.0 33.0. 1700 14.M 300 232.0 1670 650 13.50 12.0 150 131.0 97.0 34.0 17.0 14.0 3.0 2230 152.0 710 13.W 12.M 1.60 1]8.0 106.0 320 - - 750 6.0 1.50 No 670 320 - - 13.0 12.0 150 139.0 106.0 33.0' 1].00 14.0 3.00 2350 170.0 650 13.50 12M 150 140.0 106.0 34.1 17 00 14W 3.00 224.0 160.0 64.0 13.50 12M 1.50 140.0 10.0 310 . 17M 14W 300 232.0 163.0 69 0 13.50 12.0 1.50 139.0 10.0 33.0 :;`g 110 14.0 3.0 230.0 160.0 70 v3 13.50 1200 . 1.50 138.0 106.0 32C -? - ].50 6.02 148 82.0 570 250 k 13.50 12.0 1.50 140.0 107.0 370 R0 14.0 3.0 247.0 1]6.0 710 13.50 12.0 t50 139.0 107.0 320 1].0 14.0 3.0 N5.0 173.0 72.0 13.0 12.M 1.W 139.0 107.0 320' 17.0 14.0 3.10 248.0 1]5.0 73.0 13.W 120 1.50 1310 97.0 340 110 14.0 3.0 2190 164.0 550 13.0 120 10 139.0 1070 320 - 250 8.00 1.So 114.0 79.0 35.0 , ,° 13.50 1200 1.50 1410 10]0 No 170 14.0 3.0 2450 1]50 700 13`0 IW7.3-0 1200 150 1410 1080 330 170 14.0 3.0 2510 1)80 ]30 13.50 12.0 1.50 1400 100 34.0 1]0 14.0 30 230.0 1]30 57.0 1350 120 1.50 1400 100 340 - - 750 6.0 150 1050 73.0 320 , 270.0 37.48 3,256.0 2,435.0 1.0 256.0 0. 45.0 ,639.0 0 1,006.0 C � w N C m �c N c LL m E r 7 � O fA O IL u w 0 0-0 0 IL o�Nmamm nrmmo�NMPmmnmmo� LLNNiHiH W NNiH.2 H W WN'i 1-ii F-W WN'F H ii 1-LLHU1 R m 00 0, e O 0 00000 000 00000 00(0y0 0 p00 gj m N N N N N ['1 �m 0 00000 00000 00000 0000 0 N P NNN � N M m Q N m m 1` O N M m N n N G O O � M N N m m m m m m N m m m m m m N m m m m O N N N - - ----- � ----- - ry .Z a p pp p pOpp S m N N N N N N N N .......... 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H IL IL is d ,a oC a T m 0 d 01 V d El N C 7 N N f N 6 N N f .Ni L LL z c v. h a a � ti .Ni p Ql N C N O FS WE U C N r I LL 1 a a L E d a I o ! x x �O L6 N .ti N C N .w 10 f I N ti �p Q N .y A N �1 d LL N ' 0 a z a 0 R .w n r .y O� 7 i r 1 7 l Phil ƒ! !#( II PC Pt ACORbe CERTIFICATE OF LIABILITY INSURANCE 6/1012015 t✓ THIS CERRFICATE IS ISSUED A$ A MATTER OF INFORMATION ONLY AND CONFERS NO RIGNTS UPON THE CERTIFICATE MOLDER. THIS ^ERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES FLOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETYYEEN THE ISSUING INSURER(S), AUTHORIZED -PRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLOEFL WPORTANT: It Ne certlRCalo heldar la aR ADDITIONAL NSURm, Ne poliry(les) moat M endorsed If SUBROGATION IS WAIVED, subject to the terms and condltlona of the policy, comen pollees may require an endorsement. A statement on \he certlRcate Does not confer night$ to the Gallagher Risk Management Services. Inc. Avenue, 3rd Floor X NY 10177 1N.Ume FIRSAME -05 FIRST TRANSIT, INC. 500 Vine Street, Suite 1400 Cincinnati, OH 45202 COVERAGES RTIFIC N MBER: TLOJalt mn ..�.�.. ..._.___... ISSUED TO Ti INSURED NAMED ABOVE FOR THE POLICY PERIOD FxINO�"ne.,T. 212- 994 -7085 �EiA°c,xm: 212 -994 -7047 tanya_staPhenson al9.com_ _. CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY eqNELSa' EXCLUSIONS ANO CONDITIONS OF SUCH POLICES UNITS SHOWN MAY HAVE BEEN REDVCEO BY PAID CIAMS. MSURfJB)ulglDlxGCWEMOE _ _ M'�P NsIPER,insurance Compan oy f State of PA 19429 W$MoRa:National Union Fire lm CO Pittsbur 19445 IxswERC_:Commerce and Industry Insurance Corn _ 19410 MSuRER9 Nei Hampshire Insurance Company _ - 23841 IxwMnE: - - COVERAGES RTIFIC N MBER: TLOJalt mn ..�.�.. ..._.___... ISSUED TO Ti INSURED NAMED ABOVE FOR THE POLICY PERIOD THIS IS TO CERTIFY TIWT THE POLICIES OF INSURANCE LISTED BELOW HOVE BEEN OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS INDICATED. HOlWII115TANDING ANY REQUIREMENT TERM OR CONDITION OF ANY CONTRACT THE POLICIES DESCRIBED HEREIN 15 SUBJECT TO ALL THE TERMS, CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY EXCLUSIONS ANO CONDITIONS OF SUCH POLICES UNITS SHOWN MAY HAVE BEEN REDVCEO BY PAID CIAMS. _- PDU01�PDLCYEA LIMIR II6R: Or, TYPE DF INSURANCE WED WVD Fou, notes. rIWY MRYD GL 1137923 IMM014 121!111015 EACHOCCURRENCE $5,000.000- A X COYYIaGRLGEXEMLLU9LITY MYAffE iOAFNTEO _ PREMIYSIE! $5000000 ClA Ui IMS�MAOE X CCC — IAWEW(.I —P �f - - PERSMA- &AMINJURY 'Ss.w0,000 - "- GENEMLAGGREGAIE G6%TAGGREGRE LIMRAPPIIES PER. _510000000 — AFOWCTS.COMROP AGG_SS OOn000_ PRO X LOC _ iOI:CY X JECL _ f OTHER CA52B59(AOS) 112014 1X!12015 D 21! (r— t) _ 1$5000,000 _ AUTCMCanf Welters (L, hNJ1201< 1N12015 CM$82241 A) NJ12014 1'LJ12m5 9O{%LV INJIIPY X ANY AUTO 'CASD3B82 (MA) III HIURI eO lMtl3 Au- D AUi LED o O8 MW+.ED�_ EiAtUC FnN.wd+EO X �-Av X HIIpEDAIR05 UTOE — E XpCLUR 19981742 4/3120N 1D]12015 pAq OC<LpgENCE 510000000 _ C X VYBRELAtfAB AGGpEGefE 310000,000 EXCESS WB OTA MSMADE - - "- - DED RETENDONE 1{ 12]16015 OMPEN5ARM 11B31(IL,NC NH UT,VT1 1MI120 OTM X_. STATUTE — p MMas D AXDMPLOYERV MARL ITV YIN WCCG117B530 INA) 121!112014 in12015 1231/2014 JV312m5 E EACH A'AIOENT $5000000 D Al PR6RIETOGVnpTNER /E%ECUi WCC0117&5'19(CA) N NIA W000111L583(ACE) 12/312014 12312015 =/1014 OISFASF EAEMROYEE 35000000 D OFnCEgmF1BER E %LWOEm 123V3015 ( FCEPANNm VQH118118(NN) EL - p O p euMUEer WC00117B52T (FL) 1X312014 12/312015 ELg5EA5E -NLICY LWT 35.000.000 p�°s<mPTwN oe roERAnoxs use., I DESEFP ""OPERATMaILOCATION$/veN1ELES IACagD 1M.AaaxbmHRw,A,b$eH,M W,n.r eeemeMeP,mneweeXnRWMI Workers Compensation: Policy # - WCOC1178530 (WI).WC 001178531 (Al t, WC001178583 (TX) 8 WC 001178531 (NJ,PA) Carrier Name. NEW HAMPSHIRE INS CO (NAIC #238411) Policy Term 12131/14 to 12131/15 1 E.L. Disease Employee / E Disease - Policy Limit - $5,0=000 Limits: E.L. Each Accident -Ea . See Attached... City of Rosemead City Clerks Office, 8838 E. Valley Blvd. Rosemead CA 91770 USA SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THERE-0F, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVMNRES. ACORD 25 (2014101) The ACORD name and logo are registered mark. of ACORD Transit software should work for you, not against you Spend more 1I-6 der~g quality service to you Features r,ornpu;e'i z_tl Scha Ju','na Building schedules etfoieroly and cost effectively are essential's running your demand response operation. S,mpll TranSattl s OOmpr112n2Ed schBtlWrlg and dispatch software prov des the easy tools you need to optimize your routes. luhs� � 13cog f: ,�titiro7 Vs,, ing when your ollenls are and used to go plays s mapr rwe In providing excellent customer service. With integrated Google mapping there IS no map Purchase required and uodri es are done aeematca: y. I contact us toll tree 1.866.774.6899 • S I m p h TRANSPORT- Features Easy Cllant Management Managing riders can be e lore ccn,mlrg manual task. The client management feature yelps speed up the process allowing you to rogister clients quickly, edo records and search fe, client records. (]ulc'a R-pOr7fly Gene:eting accurate repass when you need them Is vital In running air e4b eit demand response operation. Simpli Trans-purt allows you to generate the most commonly used reports In seconds. Extra, head ngfJ — stalstics quickly and eesi y on a vanety of fo'mats _ using a stardarJ saes or reGUrts. Step -by -Step Autornatrd hd -- Ip aao Con`igurat_on _ Femme the ^aed for on -site setup and connguravor.. The easy Step -by -Step Rilorneco rlelp and training videos help you through sell.ng up the syNutgn at your own pace. -- -. Visit Simpli Transport at WWW.simplltransport.COm and learn how you can start your free trial today'. 1.866,774.6899 � salesq)simplltransport.com Simpli TRANSPORT'" I Simpli TRANSPORT'" Simpli Transport has redefined how demand response transportation software is del lvered and used by small operations. Sim pli Transport 's web based demand response scheduling software means less time spent managing your IT infrastructure and more time delivering quality services to your passengers. A solution that empowers small organizations to enhance ridership experience, reduce operational cost and increase efficiencies on a simple easy to use web based platform. Key Functionality of Simpli Transport for Demand Response • Web based solution • Easy Client Management Computerized Scheduling • Quick Reporting • Integrated Google Mapping • Step by Step Automated Setup Trip Booking Screen Commercial Confidential — Not to be Disclosed AD Simpli TRANSPORT " Computerize Scheduling Building schedules efficiently and cost effectively is essential in running your demand response operation. Simpli Transport's computerized scheduling and dispatch software provides the tools you need to optimize your routes. Key Functionality Includes: • Live scheduling using calendar • Quickly look trips from pick up to drop off • Automatic client lookup feature • Calculates distances, displays trip Flow on the map, etc. • Create templates for repeat trips and quickly route your trips, • Use Google Maps& automate distance calculations as your aide • Assign runs based on drivers and vehicles Schedule Editor Screen Commercial Confidential — Not to be Disclosed 2 I Simpli TRANSPORT"' Integrated Google Mapping Visualizing where your clients are and need to go plays a major role in providing excellent customer service. With integrated Google mapping there is no map purchase required and updates are done automatically. Key Functionality Includes: • View scheduled routes • View street names and postal codes • View clients pick up and drop off locations. • Easily manipulate map views Integrated Google Mapping Commercial Confidential — Not to be Disclosed 3 _r i Integrated Google Mapping Commercial Confidential — Not to be Disclosed 3 I Simpli TRANSPORT'" Client Management Managing rides can be a time consuming and manual task. The client management feature will speed up the process allowing you tn: • Register new clients quickly by capturirg information aboat address, disability type, fares, payment options, funding source and many more. • Edit a client record, mark it as Inactive or delete it. • Search for client records in seconds Track client information: • Name • Address • Contact details • Gender • Birth Date • Disability • Mobility Aids • Space Type • Passenger Types • Faring Types Client Management Screen I Commercial Confidential — Not to be Disclosed 4 AW Simpli TRANSPORT'" Quick Reporting Generating accurate reports when you need them is vital in running an efficient demand response operation. Simpli Transport allows you to generate the most commonly used reports in seconds. Extract meaningful statistics quickly and easilq on a variety of formats using a standard suite of reports Key Functionality Includes: Trip reports: • Cancelled, missed and no shows • Trip count • Call back list Productivity reports • Trip hour productivity • Trip distance productivity Operational Reports • Dailyoperations • NTD Standard • Simpli Manifest Reports Example • Taxi Manifest • And many more..... Or create your own • All reports can be exported in: PDF, Excel, Word, RTF, HTML or CSV Commercial Confidential —Not to be Disclosed 5 i lA UFn4e •rvpuMNu I I • Simpli Manifest Reports Example • Taxi Manifest • And many more..... Or create your own • All reports can be exported in: PDF, Excel, Word, RTF, HTML or CSV Commercial Confidential —Not to be Disclosed 5 mobile video surveillance A.R.M.O.R. -V M5 is the foundation of REI's mobile video surveillance solution. The user - friendly software enables you to view and search your video and provides access to a variety of vehicle data. REI provides a complimentary A.R.M.O.R -VMS license voth each mobile video surveillance package. i - vlceowwoows SImWLanrouzlydisPa ."^WUple channels dvdeo and audio nocL Easily blurs "CI BO passm9er privary REALTME 1C.I. VIDEO WURCE SELERIO, CALEXMF Dav, I.-I vldw hghh,EI for easy Bele(eon VuEO SEGMENTS HighliI far easy Identification AWAITEDYARCN CU90MIZEVIEW Drag and drop rveern m your preference C 6 radtoengs Om 1 80622832]5 VIEW AND SELFfi TIME S4'/EVIDEO PUYBACKCONTROLS LPs - UULIZ NU ADVANCE MAPPIEGS WARE REI S GPI antenna ,,Newer r,OURad i Save Snapshot — quickly and easily mpylpaste snapshots forenugkg. FEATURES Advanced Search enables searching video for stop -arm alerts, alarms, speed, accelaoneter/ hard braking. GPS location and other events Geo -Fence alkwrs search4g for vehicle entry or exit from specified areas. faces or objects in video orstill shots making them unrecognizable. For a step -by -step guide to choosing your mobile video surveillance fcundaticn, see pages 34 -35. J D DVR COMPARISON HD800 HD80OW HD800SA HD800SAW HD420 Omarams 92'x34 "x9' 9.2 "x3.4 -x 9" 92 "x34 "x9" 9.2"x 36'x 9- 9.2 "x3.4 "x9" %rtNO. 110331 ]g425 ]104]6 1104P 710422 omras B 8 B B 4 Vdeo Crnpression H.264 H264 H264 H.2 H264 Frame Rata 240 Fps@ D1 Resdutim 240 fps D1Resdutim zoo fps@ 01 Resolution 2Wfps® D1 Res4Wdm 120fps@ D1 Raolpdm Removable Hard [)rive Removable Hard Dr,. Re aW Hrd Ddve R.roo,.kHa DIN. Storage 320 GB -1 T8 320CR -1TO 320( lTO 320GBIM ROCS -1 TO im tMWrFi J J Fatemal W -Fi ATte a 2 ] C.,, lW(1mtk .ded) 3C /4C Compatible' J J J J J 0w15[reaming J J J J J G- fencing,: J J J J J Wake B.Mo USBAUtQl nload J J J J J 5D Download J J J J J Oann& hM¢perdentiv J J J J J COnfy Aoh, Opemun9TLmperamre 401 to 155 -F W.I. - 155 "F -40- to 1550F -40°10 155 "F -40 "ra 155 "F Range OpOOnal Semdry Caps J J J J J Optimal LOCk So. J J J v J HD- Series DWis �, t.4 'AR.MA.0. Y..it :.� ±rROME! __• . _. . .ar ew. _ ARMO.R.AVLa J J J J J AR M O R DR n,,Stia J J J J �t f �{ fit: let 1'v`1? ARM.QR. ..L _ V ::i7•.fxa.'=3r7 .� 1 PryNrts WP -fl Orcetlular2000eR'vn. 2 Re4ui�es opvonalattxml4P5 mu}:k 3 kNOmmeMHlmaglmalperbmanre 24 rad,o rjcom 1 600 228 9275 Durable, compactard Ighoyii Industrial grade hardware Quiet clean fanless design prevents dirt build -up Internal shock and vibration dampening to extend the life of the hard drive Easily configured W your requirements Endless customiration of accessories HD420W DR40 5040 9.2'x 34'x 9- 9 "x3 "x 7 75' a'x 2.25'x9' 710429 7104.1 710292 4 4 4 H 264 H.264 H264 120 (i so Who,@ 60(1x@ 01 Resolution Dl aesoW[ian D1 Resdution Removable Hard Ur'rve Penn eHard Dr. RemOVal11F32D6or 320 GE -1 TS 32'JCS -1113 64 C.8 SD Cab J J J J J J J J J J J J J J 40°to 155 °F 40- to 15V -40 °to 155 °F J J J J J sn Y Y J tw Customizable video quality settings Wi -FI and ceilular compatibility Environmentally designed; aluminum chassis dissipates heat in extreme conditions; internal heater withstands extreme low temperatures High speed USE 3.0 port for a fast transfer of video directly m a computer HDR00 DVR High performan 8 c ce B channel HD420 DVR chann4 performance 4 channel DR40 DVR 4 channel SO40 DVR Solid state solution AM 4 channel Y REI has established a reputation for Quality, innovation and technical excellence. With the capacity to manage bright lights and dark shadows in the same image, our wide dynamic cameras represent an investment in performance and long -term satisfaction. cameras REI's technology makes it's easier to spot and identify people, vehicles and incidents no matter the lighting conditions and in today's world, becomes crucial. PEI designs a variety cf durable high - resolution color cameras that can be placed cm the interior or exterior of your vehicle(s). Choose 1 or 2 cameras for minimal coverage or up to 8 cameras to maximize your view of activities in and around your vehicle. The number of cameras you choose aff ects you REI DVR purchase. CAMERA COMPARISON Wedge Mlnlbox Dome Recessed E #enorSide Camera Camera Camera camera Mount Cameo Hi- Rescolorseries J J J J J J Bay /nghtviewvg Microphorefu audb separation in J J J J various areas ofv.Ncle Intelligent lR technohgyfor J J .mrora,ul J ekminathg IR hot spots iR um.wro� Adjustable viewing angle J J J Built-in heater J J Tamperproof J J J J Pwirudes less than l" J FRONT J TFRiGR INTERIOR CAMERA VIEWS I I ia'nm 4Cmm O f� 60mm gryN.� LEFL FFONr � PiGrT FRONT EM.r RIQHTFR MERIrR VIEWS 3 E%TERIORCAMERAVIEWS mom LERRE RIGMTRUR E rRIOR � ETERiGR flRmi YOmi Apmi REMIXTCRIOR 26 radicen9 com I BOG2289275 DESCRIPTION PMTp PART# 28mm lees 4.Ommtsre ]10360 40mm Lens B.Omm Lens -- -- - no361 6.Omm Lens 710362 6Omm Lens 710363 om..aawe.n� optorW Pllurmamr DESCRIPTION PMTp 28mm Lens 710500 4.Ommtsre 710371 I 710372 _ _ 6.0mml,s B.Omm Lens -- -- - 710373 I - -- Day /Night lllumuft8tor 710369 Fixe pIX,, late L )rrr slateMount Pw]5' 5� - Adjustable Pedestal Mount w /6" li 540921 Post Dome Mount Plate Recessed Camera ibteNMes DESCRIPTION PART 28mm Lens 710500 3 5m Lens 710501 Minibox Camera DESCRIPTION _ PART# 24mm Lens 710502 29mm Lens _ _ n03m 40mm Lens 710351 6.Omm Lens 710352 8 Crum Lens nC353 so I DESCRIPTION 1"h11rmulenl W 40mm Lens 710380 710390 6.Omm Lens 710381 710391 8 Omm Lens 710382 ]10392 120mm Lens 710383 710393 160mrr Lens 710384 '.. 710394 Re,,Isde Door 28mm 7`10441 DESCRIPTION PART# E#ernal Camera Cable Matter -. 512246 6'Camera Cable 512166 15 Camera Cade 512167 25 Camera Cable 512168 40 Camera Cable 512169 50 Camera Cable 510993 60 Camara Cable 512170 27 Violation Detection Systems AU veins include r;y - 2 or 4 Lane Stop Arm Pod Assembly ' DVCNI2W Camera Ni' HD800 or HDii t 8Channel DVR 5WGB or 1TB Hard Dnve Universal Under Seat MR Lock Be. Mounting 6t Stop -Arm Cable Sit DESCRIPTION PART p HO8005A DVR w /50068 Hard Drive HDBODALPR -2LN?W b 2 Lane Stop -Arrn Assembly 710478 HD800SA DVR w/l TB Hard Drive HD800ALPR- 2LN -ITS 6 2 Lane Stop -Arm Assembly - HD8005AW DVR W /500 LIS Hard HD800WALPR 4LN -500 Drive b 2 Lane Stop -Arm Assembly H0200SAW DVR w /118 Hard Drive HDE00WALPR- 4LN -1T9 & 2 Lane Step Arm Assembly HD8DOSADVRw7500GR Hard Drive HD800ALPR -2LN -500 64 Lane Stop -Arm Assembly HDBWSA DVR w/1 TB Hard Cove HDBOOALPR- 2W -1TB 6 4 Lane Stop -Arm Assemby HOBOOSAW DVR w /SOO GB Hard Drive HDBDOWALPR'41-N -500 6 4 Uusre Stop -Arm Assembly HO&OOSAW OVR w/1 TB Hard Drive HDBDDN.'ALPR- 4LN -ITB 13 4 Lane Stop -Arm Assembly -A R M o. P. SmR4rm.1i mld:<Raraniy. 32 radioengc om 1 800228.9275 41ar¢Ca —' Overview AsxmW Cmera DESCRIPTION P,sdi 21ane Stop -7vm Assembly 710485 4 Lane Stop -Arm Assembly 1 710478 OvHnopw Camera Kit 750284 Nate: Uwa. ih,sr.IuNwart. DESCRIPTION PART% HD800S4,w /Leck BOx 710489 HD800SAW w /Lak Box 710490 Universal Undersea[ LOCk 750289 Box Mount Kit - DESCRIPTION PART% Stop -Arm Survey Camera '.. System - Includes Camera, 1 T0470 Sensor Box, 32G SO Card and Cables Cable. Survey Camera to `Computer- Power and 512650 Etnemet Cable DESCRIPTION PART If Sprint 4C REI AcGvalxl 750302 Veril 4C RE I Activated 750298 Antenna CO. LOPRO NM O SMA, 210136 1T Cade INeM z fa <csem:e) 71OZ14 -- DESCRIPTION I Pi 5DO GB SATA Hard Drive. ]10333 HD Series Mobile DVRs 1 TB SATA Hard Drive. - - - -� - ]10341 HD Series Mobiles Cri Optional DVRAccessories DESCRIPTION PART OVR Camera Breakout Cabe Channel 512637 364 17 11939 CAN - BUSY" Cable w/1 512432 Male 119391 and 111939 Tap DESCRIPTION PARTY PARTM Stop -Ann Pod Aiming Kit 750287 Slop -Arm Install KR 750288 ,includes specialized tools' CPS Receiver -- -- S1Op -Arm Cabling Kit Ld ue a when ova : mmwted- cle—sl 750301 dii ne he M1c r. tx S:ep -4.m Fad'. System Components 7 I i 1 System requirements - mustorder individually A.R.M O.R: VMS software Event Marker Security Harness H0800 or HDBODW 8 Channel DVR CPS 4.Omm Exteinr Cameras for right front and left rear 16 Omm Extedor Cameras for right front /left.,am left fr.Uright rear DESCRIPTION PARTY AR .M O. R.- VMS - HD Series I 621012 Panic Button/EVent Marker w120 Fixed Mount NMO Low Profile Harness (/ulOnlevi [mgrbzavvJabld 511966 CPS Receiver -- -- 71OZ14 -- 20' Vehicle Sensor Harness 512209 IM6nuwl tengnrs Mmlabkl HO Series Inertia Sensor- Accelerometer BG 710335 HD420W DVR -4 Channel 710423 HOBOOW DVR - B Channel A0425 Exterior Side Mount Cameras DESCRIPTION PART# 4.Omm Lens- Right Front/Left Rear 710380 160mmLens -Eight Frontllef[Pea r 710385 160mm Len, - Left Front /Right Rear 710395 W i -Fi Antenna DESCRIPTIM PARC# Fixed Mount NMO Low Profile Wi -F. Antenna 210121 Antenna Cable IT SMA-NMO 1/4' Roof Panel 530073 MM1ervpn>y4z mr. able - all vel for more mf cmamn 0 33 EIAK C/1 J W 0 0 G 7�; Features Cabinet Width Cabinet Depth Cabinet Height Cabinet Weight Vault Width Vault Depth Vault Height Vault Weight Vault Capacity (appro)amately- mixed) Total Unit Weight o:nl� MANUFACTURING, INC. H 5 "dia. 5"dia, 23" 1 1 .6 Ibs 4.75 "dia. 4.15 "dia. 12" 6.9 Ibs $300 18.5 Ibs E -5 5"dia. 5 "dia. 20" 10.8 Ibs 4.75 "dia. 4.75 "dia. 9" 6 Ibs $225 16.8 Ibs R7 5`dro. 5 "dia. 14.5" 9 Ibs 4.75 "dia. 4.75 "dia. 4.75" 4.4 Ibs $100 13.4 Ibs These units are constructed of solid brass and aluminum castings. The Models H, E -5 and D each use a three lock, High Security system by Medeco. The clear viewing window is made of Acrylic. The 12 Volt DC night light allows for easy viewing in dim to dark conditions. These units accepts coins, tokens and fickets Diamond has designed the Models H, E -5 and D to be mounted to a stanchion or floor stand. The Models H, E -5 and D are rugedly built with very little maintenance needed.. Diamond supplies a one year warranty against all defects August /s. 2012 Slaw Maven Director ot Trainng Fkst (Loup Anartoa 1350 N. Town Curler Dr, Apt 1109 Lae Vegas. W89 tH RE: Fiat Transit'skn Wff mof TSl Traeilq Der Mr. Mason. Mr. Slew Dabnen, one of TSI's Comm Mralpra, torlvrdtl me your Mier repartirg First Transit's pan b kxoposte our bae1111g n to you' aMSroone. The USDOTfrSt Bus OprreefPrrrrnll Operator Training and confiscation prapn ns we to klduby starWN well re being usemst by many banss systems arandl One nation. TSI Tonewlde your decwion to we the official USDOT maaWS to have all Fast Tramil inWUCtm ono bon opeealrs certified Ilaough TSI TSI also applauds FYst Transit's use of Masher Trailers to curd ct edrrrst tratiirg wflen Oceslcls. TM extra eBan re u.W ta ebrnslly midst arld recertify tnese badlraaa every two yeas dmlretralm Feet Transit's Tonmlbllela to eacalMrce. I appreaafe also des dsdicabon of yourses, W Clsa vYstlsrd. and Ms. Nay Fergavv, TSI Senior InsoucMS and Find Transit empoyms. M10 clsady eel MemsMves scow the norm. Because a your volurNM assistance to TSI, our "" Aogean hw the ability b ero9aee both firs Man aw d dossee creIuctad W studerb burned for One USDOT. The personal wrmm4noni from you rid seen is vitally knpMra m sac concaved mr3mm a our balnmg rnmion arm! Assoomm a Inabedr program. Addsimuly. I rxvurape Fist Trarlut also to mneider adopsrq a suesyer bankq (plaaNi) prop wr, tar dosses of Feet Tutee" car, m mad Ad v in a arri YsdM be tag far won for uti vusds the arelall 01 mature es 91st we Tan award. AMennA pia BW welyO ol a mo berraf9 fee tan anp a1r rasourcm to race tlal Fist Transit receives msdml TSI Safety one 6ewsy carsaes In a tlmsty mdllmf. I san eibrrlMy pleased resh W value eur partnership arld took forwrd b vvor$uW with you Ple. TTMaet me st (405) g5e -0299 or mike.naanWot gov s you have any questions, / ^Somowely. We Nolan Transit Safety 9 Security Division Chief x' Roth Lyme USDOTTaderal Trade AdmewVatiol Tninirp Program Manager Steve Dabnan, TSI Ccase Manage! usOeoemmnl U Deparn Tnnepanationsalerynx2M@ Ranu Son aSeoxyaaaon.aTLao S our Poo. Box 25083 « nnc 1—d Te Al-Ma..Texnmlxav Aen,wi.a.aon August /s. 2012 Slaw Maven Director ot Trainng Fkst (Loup Anartoa 1350 N. Town Curler Dr, Apt 1109 Lae Vegas. W89 tH RE: Fiat Transit'skn Wff mof TSl Traeilq Der Mr. Mason. Mr. Slew Dabnen, one of TSI's Comm Mralpra, torlvrdtl me your Mier repartirg First Transit's pan b kxoposte our bae1111g n to you' aMSroone. The USDOTfrSt Bus OprreefPrrrrnll Operator Training and confiscation prapn ns we to klduby starWN well re being usemst by many banss systems arandl One nation. TSI Tonewlde your decwion to we the official USDOT maaWS to have all Fast Tramil inWUCtm ono bon opeealrs certified Ilaough TSI TSI also applauds FYst Transit's use of Masher Trailers to curd ct edrrrst tratiirg wflen Oceslcls. TM extra eBan re u.W ta ebrnslly midst arld recertify tnese badlraaa every two yeas dmlretralm Feet Transit's Tonmlbllela to eacalMrce. I appreaafe also des dsdicabon of yourses, W Clsa vYstlsrd. and Ms. Nay Fergavv, TSI Senior InsoucMS and Find Transit empoyms. M10 clsady eel MemsMves scow the norm. Because a your volurNM assistance to TSI, our "" Aogean hw the ability b ero9aee both firs Man aw d dossee creIuctad W studerb burned for One USDOT. The personal wrmm4noni from you rid seen is vitally knpMra m sac concaved mr3mm a our balnmg rnmion arm! Assoomm a Inabedr program. Addsimuly. I rxvurape Fist Trarlut also to mneider adopsrq a suesyer bankq (plaaNi) prop wr, tar dosses of Feet Tutee" car, m mad Ad v in a arri YsdM be tag far won for uti vusds the arelall 01 mature es 91st we Tan award. AMennA pia BW welyO ol a mo berraf9 fee tan anp a1r rasourcm to race tlal Fist Transit receives msdml TSI Safety one 6ewsy carsaes In a tlmsty mdllmf. I san eibrrlMy pleased resh W value eur partnership arld took forwrd b vvor$uW with you Ple. TTMaet me st (405) g5e -0299 or mike.naanWot gov s you have any questions, / ^Somowely. We Nolan Transit Safety 9 Security Division Chief x' Roth Lyme USDOTTaderal Trade AdmewVatiol Tninirp Program Manager Steve Dabnan, TSI Ccase Manage! June 29, 2015 Mr. Matt Hawkeswsorth Assistant City Manager City of Rosemead 8838 E. Valley Blvd. Rosemead, CA 91770 Subject: Rosemead Transit Questions Dear Mr. Hawkesworth, First ri Transit First Transit, Inc. 600 Vine Street, Suite 1400 Cincinnati, OH 45202 Phone: 513- 241 -2200 Fax: 513 - 6848852 Via Electronic Mail Thank you for your letter that contained the follow -up questions. The team at First Transit recognizes that the City of Rosemead is looking for a cost effective, professional firm to provide high quality, personalized transportation services. First Transit appreciates the opportunity to provide clarifications relating to our proposal for the operation of the City of Rosemead Dial -A -Ride and Explorer transit services. Reporting - Attachment 3 includes example monthly management report for City of Paramount. Is this First Transit's proposed format for Rosemead's MMR? Attachment 3 is a sample of a current monthly report for another client. First Transit will work closely with the City to develop a specific monthly report for the City's needs. The developed report can be more streamlined or include additional detail and graphs as desired. Insurance - Insurance information lacking., no loss history as requested, no disclosure of retentions /self insurance. Provided Insurance Certificate states "First Transit, Inc.1s 1005 self- insured for Automobile Physical Damage." We assume "1005" should be 11100%"? Section III. G. 2. Insurance was interpreted to read that upon the annual renewal of Insurance, First Transit would provide the previous two years of loss data for this contract. As a national company operating over 242 contracts in the United States, the number of claims in which we are participating is consistent with that of similarly situated companies. Attached is a Loss Statement for the El Monte division operations for the previous two years. We routinely engage in legal matters that do not have bearing on our ability to fulfill new or existing contracts. The majority of our litigation is minor in nature and is handled almost exclusively by our insurance carrier. Examples of such litigation include minor personal injury claims and routine Worker's Compensation claims. To the extent that the City of Rosemead is interested in particular details of specific litigation or claims, we will make arrangements for counsel to the City of Rosemead to discuss appropriate information with our council, subject to applicable confidentiality requirements. Attached is a corrected Insurance Certificate noting that Automobile Physical Damage is 100% 'self-insured' for this portion of the insurance in that First Transit will pay directly for the repairs items physically damaged. Should the City require a policy with a specific deductible for Physical Damage that can be secured and provided upon request. The following is First Transit's 3 year Average of California Location Preventable AFR per 1 OOK Miles which provides an idea of the limit to the number of losses experienced. r1 io UM FY14 CA 151' 0.28 53,768,111 FY15 CA 173 0.33 .53,008,623 Collision Formula AFR Cal using 100,000 (100K) miles. Total Preventable Collision, Divided by total miles, Multiplied by 100,000 =AFR per 100K Staffing - Text says scheduling staff except for 1 are bilingual but doesn't say in what languages. Please clarify. First Transit's current staff are bilingual in English and Spanish. Staffing - Staffing indicates a full -time Operations Safety /Training Manager who will "oversee safety and training, ...." Who will actually carry out the extensive safety and training programs described in your proposal and are these hours and costs included in your proposed budget? The Operations Safety/Training Manager performs the classroom and Behind -the Wheel(BTW) training as needed and manages a team of trained drivers who assist with BTW training and perform cadet training. All costs associated for training are included in our pricing. Scheduling Technology - Simpli reservations, scheduling dispatch system is proposed. Does this include the Simpli Mobile tablet system for the vehicles? First Transit has not proposed the use of Simpli Mobile tablets since the current operation uses two buses during peak hours. First Transit has experience using the Mobile technology and is willing to discuss adding this should the City be interested. Staffing - In your Staffing Schedule shown as Attachment 2, it shows that the Dial -A- Ride reservations /dispatch function on Sundays will be carried out by your Road Supervisors. How do these Road Supervisors provide on- street supervision if they are busy answering telephones and your radio system? First Transit will cross train Dispatchers and Road Supervisors for this service to ensure efficient coverage for dispatch /reservations and service support in the field as needed. Should a service issue occur during hours that only one dispatcher is in the office, such as times on the weekends, other First Transit staff on duty not assigned to this contract will be trained to respond and provide appropriate support, including contacting management immediately of an issue. Staffing - Your Staffing Schedule also shows no Utility worker on Fridays and Saturdays. How will vehicles be serviced and fueled on these days? All Rosemead vehicles will be fueled by the drivers at the end of their shift each day to ensure buses are fueled and ready for service the following day. First Transit has additional utility workers that cover the days of the week that the identified utility worker is not on duty that will make sure the Rosemead buses are serviced as required by the RFP. Fixed Hourly Costs - In your Breakdown of Cost Per Revenue Vehicle Hour, please provide separate cost figures for "Variable Overhead, Management FeeslProfit" instead of a single combined cost. Pursuant to your request, these figures have been provided in our Breakdown of Cost Per Revenue Vehicle Hour. Estimated Fuel Usage - The "Estimated Annual Fuel Cost" that you have provided as part of your Cost Proposal is extremely high. Please review these estimates and either confirm that they are correct or submit a revised Estimated Fuel Usage for each year of the Base Period. Attached please find a revised Cost Proposal that includes the correct "Estimated Annual Fuel Cost ". The following assumptions were used in calculating the estimated annual fuel cost. • Annual Fleet Miles: 205,444 • Average MPG: 7 mpg • Price per Gallon: $3.66 • Annual Total: $107,417 Fixed Costs - Fixed Costs: Please clarify how much of the Maintenance Manager and Maintenance Staff will be committed to the 5 Rosemead Transit vehicles. First Transit has allocated 15% of the Maintenance Managers time based on the percentage the Rosemead fleet represents of the total division's fleet. The mechanic and utility person are 100% allocated to the Rosemead fleet. Fixed Costs - Please provide separate cost figures for the "Other Wages" entry that presently reads "Utility /Bus Wash, Reservationists." Please find a revised Price Page that reflects these costs separated out. Fixed Costs - Your Proposed Costs include $1,210 per month for Years One, Two and Three, for "Start Up Costs," for a total of $43,560 during the Base Term of this contract, and at least $14,520 for each possible option year. Please review this proposed Start Up Cost and either confirm that it is correct or submit a revised Cost Proposal. First Transit's total start-up cost for this project are $43,560, spread out over the three year base contract at $1,210 per month. There are no remaining start-up costs that would be included in the option year pricing to be negotiated not to exceed the CPI for the State of California (Los Angeles- Riverside - Orange County statistical area). Should you have questions concerning any aspect of our response, please feel free to contact me at 707 - 694 -3932 and via email at David.a.smith@firstaroup.com. Thank you for your ongoing consideration of First Transit, and we look forward to the opportunity to interview with the City on Wednesday July 1 ". We remain hopeful that we will have the opportunity to partner with the City of Rosemead for the provision of your Dial -A- Ride and Explorer transit services. Sincerely, David A. Smith, Dir. Of Business Development First Transit, Inc. iv ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 Proposer's Name: First Transit, Inc PROPOSED COST FORMULA This table auto -fills from Hourly and Fixed Cost Tables. Do not overwrite formulas. COSTFORMULA Year One 12 Months Year Two 12 Months Year Three 12 Months 1. Cost per RVH $25.79 $2693 $28.23 2. Monthly Fixed Cast $39,410 $40214 $41,172 Projected Annual RVH 15.610 15610 15,610 3. Annual RVH Cost $402,626 $420,330 $440,628 4. Annual Fixed Costs 5472.922 $482,572 $494,067 TOTAL COST (3 +4) $875,548 1 $902,902 $934,695 This Cost Proposal Form is to be used to submit the proposed contractofs firm cost proposal for all work described in the RFP and Scope of Work. The detailed Cost Breakdowns of the Cost Proposal Form should be consistent with proposed Cost Per Revenue Vehicle Hour and Monthly Fixed Costs. BREAKDOWN OF COST PER REVENUE VEHICLE HOUR COST PER RVH BREAKDOWN Year One Year Two Year Three Driver Wages $1776 $18.30 $18.66 Driver Fringe Benefits $3.74 $3 88 $4.02 Maintenance Pads $1.00 $1.25 $1 74 Maintenance Supplies $624 $0.27 $0.31 Outside Repairs $0.10 $0.18 $0.34 Other(Driver Uniforms) $021 $0.21 $0.22 Variable Overhead $1.57 $162 $1 68 Variable Management Fee /Profit $118 $121 $126 TOTAL COST PER RVH $2579 $26.93 $2823 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 Proposers Name: First Transit, Inc BREAKDOWN OF MONTHLY FIXED COSTS (Note: Costs shown are to be the average monthly fixed costs by category) MONTHLY FIXED COST BREAKDOWN Year One Year Two Year Three Pri Manager Salary $892 5910 $929 Project Manager Fringe 5103 $105 $107 Maintenance Mgr Salary $1.137 $1.160 $1,183 Maint Mgr Fringe $108 $111 $114 Operation Supervisor Salary $595 $607 5619 Operation Supervisor Fringe $69 $70 $71 Dispatch Staff Wages $8 am $8,179 $8326 Dispatch Staff Fringe $1692 $1755 $1.817 Maintenance Staff Wages $4,213 $4,289 $4,366 Maintenance Staff Fringe $398 $410 $422 Cmer Wages: Utility/Bus Wash $2,080 $2.117 $2,156 Other Wages: Reservationists 54,285 $4362 54,440 Other Fringe: Utittyi Wash $502 $619 5838 Other Fringe: Reservationists $902 $936 $969 I- ringarraining 5598 $563 %29 Safety $171 $175 $179 Uniforms $67 $68 $7D Nan - Revenue Vehldes $365 $365 $365 Facility Lease/Rent Costs $1319 51343 $1,376 Janitorial $67 $59 $71 Telephone $693 S703 $713 Utilities $119 $122 $125 ORce Supplies 557 $68 $70 Accounting $293 $335 5411 INSURANCE: General Liability $174 - $177 $181 Automobile Liability S2607 $2,656 $2,712 Collision /Comprehensive $695 $708 $723 Worker, Compensation 51,275 $1334 51388 Cpmputer Hardware $107 $107 $107 Computer Software $500 $513 5525 On Board Camera Costs $735 $736 5736 Olher(FamborL $189 $189 $169 Employee Welfare $79 $81 $83 Interpreter Serves $849 $871 $892 Radio Lease $180 $184 $189 Non - Revenue Vehicle Fuel 5417 8425 Sam Start Up Costs $1210 $1210 $1210 Overhead $876 $903 $935 Management FeelProfit $657 $677 $701 TOTAL MONTHLY FIXED COSTS 339,410 $40214 $41172 [Note: Listing of typical cost items on this provided form does not require Contractor to provide this position, Utility or service.] ESTIMATED ANNUAL FUEL COST Year One Year Two Year Three Pre,eclM Total vehicle Mile, 205 444 205249 205 483 Estimated Annual Fuel Cost $107,418 $112.594 $118,593 Assumed CosVGal Gasoline $366 $3.134 54.04 Attachment D PROPOSAL TO City of Rosemead O E AD FOR Operation of �- Rosemead Transit Dated: June 17th, 2015 SUBMITTED TO: SUBMITTED BY: City of Rosemead MV Transportation, Inc. City Clerk's Office and all subsidiaries, joint ventures, ey Blvd. partnerships and affiliates 8838 E. Vall Rosemead, ey Blvd. 5910 N. Central Expy., Suite 1145 Dallas, TX 75206 Telephone: 972.391.4600 My Transportation, Inc is a federal contractor or subcontractor which complies fully with Executive order 11246, as amended, and the applicable regulations contained in 41 CF.R, Parts 60 -1 through 60 -60 29 USC Section 793 and the applicable regulations contained in 41 CF.R. Part 60 -741. 38 US Section 4212 and the applicable regulations contained in 41 CFR. Pan 60 -250 and /or 60 -300, and 29 CFR Part 471, AppendaA. MV is an Equal Employment oppodunity/ANirmative Action Employer Unconditional Satisfaction Guaranteed Warranty MV Transportation is pleased to provide the following unconditional warranty to the City of Rosemead. In the event MV is selected to provide services pursuant to the City's Request for Proposal for operation of Rosemead Transit, in addition to any contractual warranties and remedies that the City is entitled to under the contract, MV will warrant its service as follows: In the event the City is dissatisfied with MV's service for any reason during the term of the contract, the city may terminate the contract In the event the contract is so terminated, MV will refund to the city any and all profits made by MV resulting from this contract, during the find! 11 months during the period prior to the termination. 4604 MV TRANSPORTATION, INC. June 15, 2015 Matt Hawkesworth Assistant City Manager City Clerk's Office city of Rosemead 8838 E. Valley Blvd, Rosemead, CA 91770 Dear Mr. Hawkesworth: MV Transportation, Inc. and all subsidiaries, joint ventures, partnerships and affiliates, (or "MV ") greatly appreciates the opportunity to submit its proposal in response to the City of Rosemead's Request for Proposal for the management and operation of the Rosemead Transit services. I am hopeful that MV's demonstrated breadth of experience and tenure in the industry offers assurance that it is a stable and qualified partner. As required, MV's proposed operating plan is contained herein. This plan follows MV's guiding management philosophy that service quality need not have a direct relationship to operating cost; rather it is created by a positive work environment that supports proactive employee relations and professional development. I am your primary contact for this procurement and am authorized to make representations for MV Transportation, Inc., to include all its subsidiaries, joint ventures, partnerships, and affiliates (the bidding entity). I can be reached any time of day at 214.662.0499 or justin.pate @mvtransit.com. Additionally, Mr. Joe Escobedo, senior vice president, will serve as your secondary contact; he can be reached any time of day at 623.340.3209 orjoe.escobedo @mvtransit.com. Please direct all correspondence related to this and all future procurements to MV's bid office located at 479 Mason Street, Suite 221, Vacaville, CA 95688. Pursuant to page 18 of the RFP, MV's insurance certificate is included following this letter and includes self - insurance, self- insured retentions, and deductibles by dollar amount as required by the City. Thank you for your consideration; I encourage you to select MV Transportation as your partner for the provision of the Rosemead Transit services. We look forward to working with you throughout this procurement. Sincerely, 1W, Vice President Business Development 479 Mason Street Sulte 221 I VacaviP4 CA 95688 I P 707446.5573 I F 707.446.4177 www.mvtransitcom ,ACCII CERTIFICATE OF LIABILITY INSURANCE azaTnDs FHI9 CERTIFICATE IS ISSUED AB A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE nuLUEll' CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES E OF INSURANCE DOES NO BELOW THIS CERTIFICATT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER AND THE CERTIFICATE HOLDER. IMPORTANT: If tM cerpficaM holder is an gpplTgNAL INSURED, Ehe poficy(ies) must be entlorsetl. If SUBROGATION IS WANED, hts t t to the terms and conditions of iM 1m1icY, certain pphclec may require an end0rsamem. A sbtament on this certlflcete tloes not cooler ri0hls to tM centhoets holder in Iied of aucb andorsamenl(af. TACT _ PROOUCEA NAYS. 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MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED CERTIFICATE MAY BE ISSUED OR SHOWN MAY NAVE BEEN REDDUUCCED By PAID CMS _ EXCLUSIONS AND CONDITIONS OF SUCH POLICIES LIMITS I '10i F LulrsF "rR rrPE OF lxsuuxw roLlcv NUaam xALOO'r - 02 tY1015 MY01IM16 S.UN.00J HO0G2139'1461 CHOCCUEAFNLF — �UAGF AR x c.e.E.1 GENERAL UA6ILT. TO RFMFU S 100 ON) PREMISES (FU_w- cur.na) - f1NUSAUce o OCCVR MEDOn',AnY -1) I.. - - PERSarMLA vlx.rUR S __ 5.000.000 — GCNEML aGGREGAIE E 5000000 UENLAGGREGATE U NAT AIR PER F.CWI1GrS- L0MWO1AGG s 5AOB000 recr Loc s PFd,,Ly OTHER ASIA H08852996 O210v0015 021011NA x LELINH - IFa ece enL _ S ]000.000 A AUTOMOaIlE LV91LIn EppRR INJURY HYP�nl 5 X AaY ANO ROnaY INJURYIMvernem1 -i -- Auomi - scnIPL EO R6vERr. oswc[ s — Mhos IIIU INED iRrvura.nrt — _S MREOAUros 4l I's afra OOfi5025t2 @IOtl20ts 02A1In's EACHOCcrnozaCE 5 _ 200000"!` B Ue "LA UAB X GCCUR 35(50]80 20.000,00! 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The ACORD name and logo are registered marks of ACORD FORM A ROSEMEAD TRANSIT COST PROPOSAL, PAGE 1 Summary of Proposed Cost Proposer hereby proposes a total three -year cost for management and operation of the Rosemead Transit services as defined in the Request for Proposals, including any and all addenda, of: (Insert Total Proposed Base Term Cost} Two million four hundred eighty one thousand seven hundred eighty eight dollars. Dollars I$ $2,481,788,00] OFFEROR'S Representations & Acknowledgement In submitting a proposal, the OFFEROR affirms that he /she /it is familiar with all requirements of the RFP and has sufficiently informed himself /herself /itself in all matters affecting the performance of the work or the furnishing of the labor, supplies, materials, equipment, or facilities called for in this RFP; that he/she /it has checked the proposal for errors and omissions; that the prices stated are correct and as intended by the OFFEROR. OFFEROR acknowledges that this is a "tum -key' contract and that the proposed cost amount is for all staff, facilities, vehicles and equipment, supplies and services required for the operation and management of Rosemead Transit except for those duties and responsibilities of the CITY specifically identified in the RFP. This proposal and proposed cost are a fine, fixed offer for a period of ninety (90) calendar days from the Proposal Due Date of June 17, 2015. NAME OF PROPOSER FIRM: MV Transportation Inc ADDRESS: 5910 N. Central Expressway, Suite 1145, Dallas, TX 75206 NAME OF AUTHORIZED REPRESENTATIVE FOR NEGOTIATIONS: Joe Escobedo, Senior Vice President PHONE NUMBER: C62L3j 340 - 3209 AUTHORIZED SIGNATURE: NAME & TITLE OF SIGNER: a Senior Vice President DATE: 6115/2015 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 Proposers Nam! MV Trans ortation PROPOSED COST FORMULA Cost per RVH $ty gg $26.65 ManWy Fixed Cost $134,296 $33,370 opcted Pnnual RVfi Annual RVH Cost 15610 $383.856 15610 $41fi.040 t�V411 Annual Fixed Costs $1411,549 $400,439 $795205 $816479 This Cost Proposal Form Is to be used to submit the pe Pexed Wnlraetofa grm mat proposal ror all w besonbec in the RFP and Scope 0 •posed Cog Per Rev, ewe VeNGaf ofI rC,ag PrerFZletlerrin rWld be consistent with ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 Proposer'. Nemr. MV Tnns M1a6m BREAKDOWN OF MONTHLY FIXED COSTS Notr: Ceab sdwvn arow day awn •e.on•n - -- - -- - Yex Three MON YFIKED COST Ym One Yex Two Yrr TNrw BREAKDOWN SH LJJ] 6Frcnilei Anm9 FUeI C051 sag. E825 sBaD m man sal 53 W. S36W sea Assums COSVGaI Gasolene saz sDS /wa5%rlFaaxrO lose N MMa PFn a BJGB ManlOnanRM See E350 E"1f1 E]6 5]a t35 MaM M rFtln SS SIS E56ffi O ellm wSala A5.a2i R. Sia5 E19D O ration^wGervov Fri SST] FVIXI OlspatU 5r91 SIBS Bi11 Si50 pa 1U Syr Fn e 53P01 53971 MaMenan.0 Safl Wax 8.39 983 Melmenanx SwN Pon a E286 951 d 50 58 � Corer W s H3C 195 922 Hlw � Nine 5229 5237 Safe $195 5,83 #V #19 WA.mu a1.JS1 s1 JP2 S1,414 xor.Neren�e ven�uo Fa W' LexWa•t COSLL 5986 593] ml S9 f9 50 Maul 535z 53fi1 i`I` nme BN2 f0 EC 50 uVil"s 5163 S1Eg f1T! O _Sl les w D A—M4 o INSU PP6LE1 EH 258. Genra'.mai R3Y 52.336 qulRnedle LiaW it E2335 23 COB 52,016 R03] CMlelm'CA el+ays�ve 52,571 Nbkers NNa"i # 133 # 379 HID $ 5119 com NM VStivar com Mer sortwre w w SD so E8A E350 5359 OmBwrf fzmera COFre 59B SB9 E99 FartWxea 33cC SBCS Rados 5190 5 alemNenide T —I E43B 016 LB]C 2215 #03 51 gZ 6ueinex License/Tarea ygrr rl Cosia 5. 20 S2 R18 $181 rMeresl EZpenee fl502 51502 wemeae b1 B85 , Mane emeM Fxmm61 31029 $1 W1 E1.820 TOTAL WNTLY FIXED BH 2O6 $WM $36271 COE B r..narannr an nm,,,aa mo oosioon. INCY- Listing DI NPIol wsr — on 1.1e v V "IiliN a se'vim.I ES I IMA I pu AnnN]AL rseu v rO • rro Yaer O Year TfYo Yex Three z1e,Zla 214].4 zta,z5< Pm steal TV, VeM1lde W- SH LJJ] 6Frcnilei Anm9 FUeI C051 SIW,19} 41P562] 53 W. S36W S3 B9i Assums COSVGaI Gasolene .....a• -r r.wu. sur vnw R]aavuM /wa5%rlFaaxrO lose 'F�vealaT nan asmmw ao. y FORM B PROPOSER CONTACT INFORMATION Proposer Firm Name. Authorized Representative Name: Authorized Representative Title Telephone Number. Email Address: Secondary Contact Name: Secondary Contact Title: Telephone Number. Email Address: MV Transportation, Inc. Justin Pate Vice President 214.662.0499 j usti n. pate @mvtransit. com Joe Escobedo Senior Vice President 623.340.3209 joe.escobedo@mvtransit.com Is Firm a qualified DBE? 0 No ❑ Yes, Qualifying Agency: Annual Dollar value of participation: $ 794 32900 Subcontractors to Proposer Firm Name: JCM -Blue Goose Uniforms Address: 5443 East Washington Blvd. City, State, Zip: Commerce, CA 90040 Authorized Representative Name: Jose Cornejo Authorized Representative Title: Owner Telephone Number: 800.543.3732 Email Address: jcrosales @bluegooseuniforms.com Work to be performed: Employee Uniforms fy. 9 Agency Los Angeles Count MTA Is Firm a qualified DBE? ❑ No 0 Yes, Quali in A enc 9 y Annual Dollar value of participation: $ (total) $876 (at 60% supplier credit) $525.60 Firm Name: Address: City, State, Z!p Authorized Representative Name: Authorized Representative Title. Telephone Number Email Address: Work to be performed: Is f=irm a qualified DBE? ❑ No Annual Dollar value of participation: $ Attach additional pages as necessary. ❑ Yes, Qualifying Agency: FORM C ADDENDA ACKNOWLEDGEMENT FORM PROPOSER MV Transportation, Inc. PROPOSER acknowledges that it has received and read the following Addenda. Addendum # 1 Signature Amy Barry, SVP Addendum # Signature Addendum # Signature Addendum # Signature _ Addendum # Signature FORM D NON - COLLUSION AFFIDAVIT FOR CONTRACTOR STATE OF CALIFORNIA COUNTY OF LOS ANGELES declares and says: 1. That he sh is the (owner, partner, presenfahv or agent) Senior Vice President Of MV Transportation, Inc. hereinafter referred to as ONTRACT ) or (subcontractor). 2. That he sh is fully informed regarding the preparation and contents of this proposal for certain in the City of Rosemead, State of California. 3. That hisl e proposal is genuine, and is not collusive or a sham proposal. 4. That any of its officers, owners, agents, representatives, employees, or parties in interest, including this affiliate, has not in any way colluded, conspired, connived or agreed, directly or indirectly, with any other CONTRACTOR, firm, or person to submit a collusive or sham proposal in connection with such contract, or to refrain to submitting a proposal in connection with such contract, or has in any manner, directly or indirectly, sought by unlawful agreement or connivance with any other CONTRACTOR, firm, or person to fix the price or prices in said proposal, or to secure through collusion, conspiracy, connivance, or unlawful agreement any advantage against City, or any person interested in the proposed contract and, 5. That the price or prices quoted in the proposal are fair and proper, and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the CONTRACTOR, or any of its agents, owners, representatives, employees, or parties in interest, including this affiliate. I certify (or declare) under penalty of perjury, that the foregoing is true and correct Dated this 15th ay of June 2015, at Vacaville California. Signed: Title: Amy Barry, Senior Vice President FORM E REFERENCES Proposer's Name MV Transportation, Inc. Please list a minimum of at least four references of similar size and type of transit services, including governmental agencies, if available. Reference 1 AGENCY /COMPANY NAME: City of Thousand Oaks ADDRESS: 1993 Rancho Conejo Road, Thousand Oaks, CA 91320 CONTACT PERSON. Mr. Mike Houser, Transportation Analyst EMAIL ADDRESS: nhouser @toaks.org PHONE NUMBER: 805.376.5063, LENGTH OF CONTRACT. 2004 - present YEARS NUMBER OF VEHICLES OPERATED: 24 DESCRIPTION OF SERVICES PROVIDED. Please see description of services attached following this form. Reference 2 AGENCY /COMPANY NAME: City of Dinuba ADDRESS: 1088 Kamm Avenue, Dinuba, CA 94618 CONTACT PERSON. Mrs. Blanca Beltran, Public Works Director EMAIL ADDRESS: bbeltran @dinuba.ca.gov PHONE NUMBER: 559.591.5924 LENGTH OF CONTRACT: 2009 - present YEARS NUMBER OF VEHICLES OPERATED: _ 7 DESCRIPTION OF SERVICES PROVIDED: Please see description of services attached following this form. Reference 3 AGENCY /COMPANY NAME: City of Manteca ADDRESS: 1001 Center St., Manteca, CA 95337 CONTACT PERSON: _Ms. Johanna Ferriera, Administrative Analyst EMAIL ADDRESS -. ifeffiera@ci.manteca.ca.us PHONE NUMBER: 209.239.0635 LENGTH OF CONTRACT: 2006 - present YEARS NUMBER OF VEHICLES OPERATED: 7 DESCRIPTION OF SERVICES PROVIDED. Please see description of services attached following this form. Reference 4 AGENCY /COMPANY NAME: City of West Hollywood ADDRESS: 8300 Santa Monica Blvd, West Hollywood, CA 90069 CONTACT PERSON: Ms. Perri Sloane Goodman, Social Services and Transportation Program Administrator EMAIL ADDRESS: pgoodman @weho.org PHONE NUMBER'. 323.848.6370 LENGTH OF CONTRACT: 2002 - present YEARS NUMBER OF VEHICLES OPERATED: 16 DESCRIPTION OF SERVICES PROVIDED. Please see description of services attached following this form. Reference 1: Thousand Oaks Transit, City of Thousand Oaks (Thousand Oaks, CA) MV has provided fixed route and paratransit services, collectively known as Tholf Thousand Oaks Transit, for the City of Thousand Oaks since 2004. Fixed route tales rn service operates within the City, with a Metrolink Commuter Shuttle route connecting passengers to the Metro Link station in nearby Moorpark. The Dial -A -Ride paratransit service is available to seniors and certified persons with disabilities consistent with the provisions of the Americans with Disabilities Act. Dial -A -Ride operates within Thousand Oaks and the nearby City of Westlake Village and designated unincorporated areas of Ventura County. MV operates and maintains a mixed fleet of 24 gasoline and CNG vehicles. MV uses the NextBus system provided by the City to monitor vehicle location and on -time performance. The City provides a monitor and a rolling marquee at the Transit Center which displays the next arriving route. MV uses the City - provided Trapeze PASS system for paratransit scheduling and dispatching. MV is currently in its second contract term with the City. Reference 2: Dinuba Area Regional Transit Services, City of Dinuba (Dinuba, CA) MV has operated the Dinuba Area Regional Transit (DART) services for the City of Dinuba since 2007, and is currently in its second contract term. Composed of fixed route, deviated fixed route, and paratransit services, DART provides local bus service within the City, and connects passengers to Tulare County Area Transit service. The Dinuba Connection service provides regional transit service between the City of Dinuba and the City of Reedley in nearby Fresno County. The folly Trolley service is a fixed route local shopping shuttle that serves popular shopping destinations in the City. MV operates a fleet of seven gas and CNG vehicles, which is maintained by the City. Reference 3: Manteca Transit, City of Manteca (Manteca, CA) Since 2005, MV has been the provider for the City of Manteca's transportation services. Known collectively as Manteca Transit, these services comprise three (3) fixed routes that operate on weekdays, a general public demand - responsive service that operates on Saturdays, and a weekday demand - responsive service for seniors, passengers with disabilities, and Medicare passengers. MV operates and maintains seven j7) client -owned vehicles and provides dispatching, reservations, and scheduling. As the first and only operator of these services, MV worked with the City to develop and Implement the system, as well as to grow its ridership. In 2013, MV assisted the City with moving the transit operation into a new facility. MV is currently in its third contract term with the City of Manteca. Reference 4: Dial -A -Ride and TLC Service, City of West Hollywood (West Hollywood, CA) MV has provided Dial -A -Ride services for the City of West Hollywood since 2002. This curb -to -curb, demand - responsive service is available to seniors and persons with disabilities who reside in the City. MV operates and maintains a fleetof 15 vehicles forthis service. MV began operating the TLC service for the City in 2014. This door -to -door or door - through -door service supplements the Dial -A -Ride service by providing customized transportation services to seniors and disabled community members who require additional assistance. MV provides attendants for each trip to assist passengers from their door /interior of their pickup location to the vehicle and to their destination. MV operates and maintains one (1) vehicle for this service. 4 Proposal to the City of Rosemead for the [) E Operation of Rosemead Transit Table of Contents Executive Summary ........ _..........._._......_._. A. Experience ...... ......... ............................__. B. Organization ............. ............................... C. Resource Allocation ._....__ ................... D. Staffing ...................... ........................._..... E. Hiring and Personnel Policies........... F. Accounting and Reporting ................. G. Insurance and Indemnity..._ ............... H. Financial Responsibility .... ...._._. ... ...... I. Reservations and Dispatch Functioi J. Equipment__ ............. ............................... K. Operations and Maintenance Fai:6 L Maintenance Program .......................... M. Safety Program. ........ 1-1. --- N. Screening and Selection Program... O. Training and Retraining Programs.. 0.1. Operator Training Program..... O.Z. Road Supervisor Training......... 0.1 Dispatch Training ......................... 0.4. Maintenance Training ................. 0.5. Retraining Programs._ ................ P. Data Collection and Reporting........ Q. Transition Plan and Time Schedule 1 MV Tw/.uSwOwwiON.IwC. ..7 11 12 27 28 29 30 30 38 39 40 47 54 55 55 58 59 60 62 63 64 Proposal to the City of Rosemead for the O E A Operation of Rosemead Transit Executive Summary The City of Rosemead has issued a request for proposal ( "RFP ") for turnkey management and operations of the City Mala -Ride and Explorer services. The fixed route service is open to the general public and operates a single bi- directional route with stops at local businesses and recreational centers. The dial -a -ride service is open to eligible passengers 55 and older and persons with disabilities; and it serves two major hospitals and other destinations within five miles of the city limit. The City's 2014 and 2015 Strategic Plan, presents a strategy designed to enhance the profile of the City. This plan also outlines the long -term goal of providing a „{ a welcoming and thriving place for people wishing to live a small -town lifestyle within a bustling urban area. The City will achieve these goals through its stated values — honoring tradition, uniting in diversity, and - -L5 evolving for the future. As your contractor, MV will support the City by embodying these values in the operation of Rosemead Transit. With a 40 -year history of providing unparalleled transportation service nationwide, MV understands the importance of meeting or exceeding established standards of safety and professionalism while looking towards future development. Since its inception as a San Francisco -based minority and woman -owned provider of paratransit service, MV has and will continue to celebrate div_e_rsity._ Throughout Southern California, Ml/has established relationships with many Disadvantaged Business Enterprise (DBE) firms and will be using local DBEJCM Uniforms for this contract FurthecMV will help the City achieve its goals of future evolution by providing software to enhance service convenience and improved and right -sized technology to support daily operations, data capture, and reporting efforts. Aligned with the City's stated objectives, MV has the local experience and corporate resources, technology, and professional programs to provide the City with exemplary service. Unrivaled Local Support As the largest provider of fixed route and paratransit services in California, MV brings significant experience and access to professional support. With more than 20 locations in the Los Angeles area and 70 contracts within the State of California, MV can provide additional labor, equipment, and supplies to the service as needed. Located at 7209 East Rosecrans Avenue, Paramount, California, MV's operating location is 15 miles from the Rosemead City limit. The key to MV's proposal is a superior staff and support team. MV is proud to offer a highly experienced team to work in partnership with the City to ensure that service runs smoothly and that the City's investment in new vehicles is protected. Led by MV's Southern California regional vice president, Judie Smith, MV's regional management personnel are available to the local team in person, via telephone, and email, to ensure nv�a.r+avow�oiov. irv�. Proposal to the City of Rosemead for the ' U&& Operation of Rosemead Transit that MV is living up to the promises made in this proposal- Finally, MV's centralized support - „r approach allows the local team to focus on service, rather than x X administrative functions. t or Ic As stated earlier, MV's proposal's contemplates operating service from its existing location in nearby X X Paramount. MV's Paramount WK Sr facility offers a fully- staffed ?� operation - including the street supervision and operations management personnel to provide MVContract[ocahians necessary support for the services. -�- -- Additionally, MV will leverage its existing management team to oversee this project, offering an exceptional blend of operational experience and cost efficiency: • Project /Safety Training Manager, Lina Parten, brings six years' experience in transportation safety management, and 11 years overall transportation experience, to the City services. Lina is a hands -on manager whose expertise will ensure excellent customer service, safety, and response time. • General Manager (Paramount, California), Stephen Allan, brings more than 30 years of management experience to the City. He is onsite during all hours of service and will be available to support Lina Parten as needed. • Operations Supervisor, Lupe Flores, brings 20 years of transportation experience to the City and currently maintains daily oversight for 145 employees at MV's Paramount location. • Maintenance Manager, Martin Camargo, brings more than 14 years of Southern California transportation maintenance experience to the City. He will apply this expertise to the upkeep and maintenance of the City fleet, ensuring that preventive maintenance inspections are completed on -time, and that all safety issues identified by the operators are immediately addressed. • Regional Vice President, Judie Smith, wilt provide corporate support and is a 25 year veteran of public transportation. She will lend support to the local team, lead transition efforts, and ensure that the City is receiving unrivaled service. Judie Smith will conduct quarterly evaluations of the service with the City to ensure MV is living up to expectations. MV wdl also provide additional corporate support through regional personnel who are experts in the areas of safety, maintenance, and accounting. Improvement to Rosemead's Technology Environment MV recognizes that the City desires a forward thinking contractor that can improve its transit services through the use of technology. In response to this, MV is excited to offer MV TRANSPORTATION. INC. A it Proposal to the City of Rosemead for the o E ^A Operation of Rosemead Transit a technology package that meets the size and scope requirements of the Rosemead Transit services. This technology will provide easier access to information for passengers and comprehensive service reporting options for system optimization. As part of this focus on technology, MV's proposal includes the provision of tools designed to deliver maximum value while keeping costs contained. • Demand Response Technology Package: The proposed software, Simpli Transport, is a streamlined version of the Trapeze scheduling software and is used to manage, monitor, and optimize scheduling. This software will be dedicated solely to the operation of Rosemead's Dial -A -Ride service, and offers extensive reporting tools for productivity, on -time performance, and other statistics. MV wilt also provide Simpli Mobile, the on- board, real time module that communicates with tablet - based Mobile Data Terminals (MDT). This package offers dispatch -to- operator communication, real - time trip status updates, operator alerts, and data gathering and reporting features at a fraction of the cost of other such systems. Fixed Route Technology Package: MV will deploy its proprietary TimePoint Software and CalAmp GPS units on every fixed route bus. This system presents up- to- the - minute fixed route vehicle location information to dispatch staff. TimePoint includes a series of maps and route detail that illustrates where each vehicle is located in real time and if it is on time Dispatchers can zoom into each route to ensure the operator is at the right place at the right time. TimePoint includes the passenger facing mobile site, thebus.mobi. Passengers can access this site to view real -time information regarding their bus along with the vehicle's current location on the route. Further information on these systems is included in section I. Reservations and Dispatch functions. Vehicle Security Systems: MV will provide the required eight (R) cameras in each vehicle using a $eon Camera System. The Seon Trooper TL system wilt record continuously to a mobile hard drive whose data is available for viewing and archiving using the included vMax software. In addition to the required camera system, MV will provide the DriveCam on- vehicle event recording system that is activated by excessive g- forces. This system captures incidents as they happen, allowing MV to monitor operator performance and address unsafe behaviors as they arise. Finally, MV will also provide the Mobileye system, an onboard camera that detects vehicles, passengers, and lane divisions. The system emits an auditory warning when 4 Proposal to the City of Rosemead for the Operation of Rosemead Transit risks such as pedestrians, speeding, tailgating, and imminent collisions are present. Further information on these systems can is included in section M. Safety Program. Professional Training Programs MV requires extensive training for all staff including operators, dispatchers, and maintenance personnel. Proper training ensures that staff is prepared to effectively represent MV and the City services. MV's training programs extend beyond initial training to include frequent refresher and subject specific training. • Operator Training Program: MV's operator training program produces teams of skilled and confident operators. Based on adult learning techniques, this program uses videos, classroom and in -field instruction, and hands -on learning tools to provide operators with a comprehensive understanding of how to safely operate buses and assist passengers. • Customer service Training: MV's training program for dispatchers is built on sensitivity and customer care and comprises 40 hours of instruction including software training, service overview, observation, ride - along, and customer service programs. MV requires that all staff complete Telephone Doctor" Customer Service Training and that all operators receive four (4) hours of START Customer Service Training. These programs ensure that all staff is trained to be courteous and professional at all times. MV will also initiate a secret rider program that will provide feedback on MV's quality of service and offer opportunities for refinement of operator customer service skills. The results of the secret rider program will be shared with the City. MV's customer service training programs ensure that employees are responsive and sensitive to passengers'needs. • Maintenance Training: MV's proactive maintenance plan leverages a tenured and highly skilled maintenance team, and includes training that instills safe and consistent maintenance practices. In addition, MV provides specialized vendor training and workshops as part of its ongoing employee development program. MV supports ongoing education through a generous ASE certification program in which MV pays for ASE certification testing, plus a bonus of $1,000 to those technicians who achieve master certification while employed with MV. Closing As requested, MV has made the proposal as clear and concise as possible, without extraneous information, and focuses on its operation of Rosemead Transit. By leveraging its Paramount, Los Angeles facility, MV wilt provide a professional team of shared management, technicians, and service personnel to the City - offering service excellence at reduced costs. MV is hopeful the City recognizes MV's operating plan is well suited to accommodate service growth and future development. 9 A. Proposal to the City of Rosemead for the ROE" Operation of Rosemead Transit Experience MV Transportation, Inc. and its subsidiaries have been providing contracted transportation services to cities, counties, special- purpose districts (both chartered and governmental), federal agencies, and private companies for 59 years. The company's history of satisfied customers and solid financial backing demonstrates its reliability and stability as a strong corporate partner, Further, the organization's dedication to serving the transportation needs of individual communities is evident in its operations and manifests in a myriad of functional approaches that promote customer care, leverage new technologies, recognize best practices, and control operating costs. Most of MV's operations include the provision of ancillary services, including bus trip reservations and scheduling /call center, operator training, safety programs, vehicle maintenance, transit technology and - -- support, facility management and maintenance, among many other services common to transit contracts. While each of MV's customers differ in size, service mode, scope, fleet composition, and operating environment, each trust MV to provide safe, reliable, professional transit service. Those customers with operations most similar to those of the City are listed as references. Please see Form f. References included preceding the City of 1993 Rancho Mr. Mike Houser, 2004- 24 fixed route, Thousand Conejo Rd., Transportation Analyst Present and '.. Oaks Thousand mhouser @toaks.org paratransit Oaks, CA (805) 376 -5063 91320 � -- - City — 1088 Kamm __ Mr, . Bianca Beltran, Public 2009- 7- Fixed route .. of Dinuba Ave., Dinuba, Works Director Present deviated fixed CA 94618 bbettran @dinuba.ca.gov route, and (559) 591 -5924 paratransit, City of 1001 Center Ms. Johanna Fernera, 2006- 7 Fixed route Manteca St., Manteca, Administrative Analyst Present and demand CA 95337 jferriera @ci.manteca.ca.us response (209) 239 -0635 —__ City of West 8300 Santa Ms, Perri Sloane 2002- 16 Dial -a -Ride Hollywood Monica Blvd., Goodman, Social Services Present West and Transportation Hollywood, Program Administrator CA 90069 pgoodman @weho.org (323) 848-6370 3 Proposal to the City of Rosemead for the O E Operation of Rosemead Transit Organization MV Transportation, Inc. is headquartered in Dallas, Texas, where MV's executive team is based, as well as all company human resource, public relations, legal, and IT departments. The company also maintains support offices in Elk Horn, Iowa (accounting, qualifications, contract management, and risk management departments) and in Northern California (business development /sales department). Today, MV operates r in 29 states, and through its subsidiaries, internationally. Within North America the company has established operations, each with its own r support structure consisting of directors of safety, maintenance, and accounting, as well as labor relations and human resources support. the City will be supported by industry leaders who are empowered and authorized to make decisions on behalf of the organization. Leading MV's regional team is Regional Vice President Judie Smith; Judie Smith reports directly to Doug Gies, Group President The chart on the following page illustrates the company's reporting Lines and executive structure for this project: MV Twwn�IOwiwTOµ,nO. Proposal to the City of Rosemead for the 0 & AD Operation of Rosemead Transit About MV Transportation MV Transportation. Inc. was founded in 1975, in the San Francisco Bay. The owners and original founders, Feysan and Alex Lodde, formed an agreement with the City of San Francisco to provide transportation to persons with disabilities. ��— The Loddes acquired three vans and - - -- pioneered transportation of persons with disabilities in the Bay Area 15 years in advance of the historic passing of the American with Disabilities Act into law in 1990. Over the next two decades the company grew from a Local company to a national multimodal transportation provider. -- -- - -- - - - - in total, MV Transportation, Inc. and its MV Co- founder Feysan Lodde in 1975 subsidiaries have been providing transportation services for 59 years. - _ - MV is a true American success story. through dedication to our passengers, our clients and our employees, MV has grown to be the largest United States -owned transportation management company in the nation. Ourpeople and our dedication to serve buly make us different. " — Feysan [code, Founder _ -_. Today, the company remains the - nation's largest American owned passenger transportation company. The MV name represents MV Transportation, Inc and its affiliates, which include MV Public Transportation, Inc., MV Contract Transportation, Inc.; MVT Canadian Bus, Inc.; and Reliant Transportation, Inc. Company Size and Statistics (As of June 2015) Number of Employees: 18,565 Number of Vehicles: 10,286 2014 Revenue: $1,094,320,000 Number of Contracts: 231 Number of Locations: 1S3 (29 states and Washington D.C.; 3 Canadian Provinces; and Eastern Province, Saudi Arabia) Legal Status: MV Transportation, Inc. is a C corporation and was incorporated in the State of California in 1978. Owners (greater than 10 %): Corporate Officers: Alex Lodde Brian Kibby, Chief Executive Officer Feysan Lodde Kevin A. Klika, President /Chief Operating Officer Robert Pagorek, CFO Lisa Winston Hicks, Corporate Secretary and General Counsel Patricia McArdle, Associate General Counsel and Assistant Corporate Secretary Amy Barry, Assistant Corporate Secretary MV TRANI! oR TION. INC Proposal to the City of Rosemead for the F Operation of Rosemead Transit Philosophy MV operates under a guiding management philosophy that service quality need not have a direct relationship to operating cost, and instead is derived by a positive work environment where proactive employee relations and professional development are encouraged. Passenger transportation is a people- focused business, and excellence is achieved when qualified employees have the training and support resources to perform their jobs safely and professionally. Further, a well- trained, well organized staff will realize great operational efficiencies that can contain costs and deliver effective alternative options to MV's customers, without reducing service or sacrificing quality. MV's Approach to Similar Projects MV's approach offers effective solutions to a variety of clients in a manner that maximizes resources and controls costs. In Los Angeles, this is frequently achieved though leveraged facilities and staffing —an approach that contains costs while ensuring that each service is operated using qualified and professionally trained personnel. Throughout is history, the company's has remained steadfast on promoting diversity within its operations: the company currently operates services of varying size and scope — from two bus operations to 200 bus operations. MV's reputation for excellence across the industry ties in its ability to meet the transit needs of an extensive and diverse customer base. • Paratransft and Demand Service: MV manages more than 130 contracts operating demand - based transportation services programs across North America, serving diverse metropolitan areas such as Los Angeles, Baltimore, New York and Vancouver. Fixed Route Service: MV operates more than 140 contracts in North America that have either fixed route, flex route, commuter bus, and /or shuttle components. Within the Southern California /greater Los Angeles Metropolitan area alone, MV operates more than 700 fixed route transit buses. MV provides more service than any other contractor on behalf of the Los Angeles Department of Transportation (LADOT). This Los Angeles presence creates optimal availability of cross - trained staff, ready to serve as replacement staff as needed. Fleet Maintenance: Approximately 80 percent of MV's contracts, and nearly all contracts where MV operates more than 50 buses, require that the company manage and maintain fleet maintenance operations. The company's maintenance program is based on industry best practices to protect and extend the life of the transit fleets it operates. 10 nv Tn.xa.oRT. O.. INC V Proposal to the City of Rosemead for the p1 Operation of Rosemead Transit • Transportation Technologies and Intelligent Transportation Systems: MV surpasses its competition in the management of ITS programs. The company is experienced in the implementation and use of nearly all transit technologies available to public transit systems. Over the past decade, the company's development and use of state -of- the -art software has reinforce the company's position as a transit technology leader. Organizational Resources, Expertise, and Primary Business Transportation is MV's primary business and MV makes a significant investment in the corporate resources provided to each of its operations. More than 100 employees in centralized corporate departments (operations, maintenance, information technology, safety, risk management, human resources, payroll, accounting, and legal) provide support services to MV's local teams. This approach reduces costs and places highly experienced personnel near the local area to assist as needed. C. Resource Allocation MV's proposed allocation plan demonstrates an understanding of the scope of service requirements; please see the Proposal Form included preceding the proposal, for a detailed breakdown of service costs. 11 Proposal to the City of Rosemead for the 00 AQ AD Operation of Rosemead Transit D. Staffing Organization Chart Job Descriptions Vehicle Operators Vehicle operators are the critical interface to passengers and must appropriately represent City of Rosemead. The ideal operator candidate has a safety -first attitude, a professional and caring demeanor, and excellent people service skills. Vehicle operators respectfully and professionally respond to customer inquiries, providing information about the service and specific routes, as needed. They are trained to use all appropriate on -board technology, including tablet MDTs and must demonstrate proficiency in all dispatch communication procedures. Vehicle operators coordinate with dispatch regarding no shows, late cancellations, changes to manifests, vehicle malfunctions, accidents, and /or other disturbances. Project/Safety Training Manager (iina Garton) The project/safety training manager is the daily operational liaison between MV and City of Rosemead. This person is MV's field representative and the City's advocate. This person must embody the spirit of Rosemead Transit and work in partnership with the City, the local team, MV's corporate support personnel, and the riding community to realize the mission and vision of the City. This person is responsible for the safe and high quality operation of the transit system. It is of utmost importance that the project /safety training manager and City representatives have a productive and meaningful working relationship. MV further commits that the project /safety training manager will not be replaced during the base term of the contract without the written consent of the City. MV's project /safety 12 Proposal to the City of Rosemead for the 1�0j& A Operation of Rosemead Transit training manager will meet with the City staff often to provide updates on service quality, performance numbers, possible trends, and /or other statistics requested. General Manager (Paramount, CA) (Stephen Allan) As the general manager for the paramount location, Stephen is responsible for the overall daily operation of the service for the entire division. He works in compliance with the policies of the City and in conformance with MV procedures. He Provides direct oversight and discipline of all staff and operators and is primarily responsible for the proper management of the operating location. Operations Supervisor (Lupe Flores) The operations supervisor is the daily liaison between MV's local field personnel and local management team. This person has oversight responsibility for all operators, dispatchers, and supervisors. The operations supervisor reviews all _ togs and paperwork from the dispatch office, assists with NTD reporting and invoicing, and ensures all operator and supervisor shifts are covered. The operations supervisor works closely with the - dispatcher to confirm vehicle operators are property supported. This individual also works to monitor service and make sure it is delivered on time and meets the expectations of the passengers. Road Supervisor Road supervisors are stationed in the field and monitor on -road activities. These individuals ensure the safe and efficient operation of all vehicles, making sure the service is high quality. Road supervisors respond to on -road situations (incidents, accidents, and passenger disturbances). They also provide on -road observations and perform passenger outreach. Dispatchers /Customer Service Operators The dispatcher /customer service operators (herein referred to as "dispatcher ") perform multiple job duties within the operation. This includes directing all on -road operations, coordinating with vehicle operators, managing operator start times and vehicle assignments, scheduling passenger trips, assigning routes, and answering passenger phone calls. This position coordinates with vehicle operators while in service to monitor operations status, mitigate delays, and assist in resolving service disruptions. They are trained in reasonable suspicion and handle assessing fitness for duty. The dispatcher answers calls and interacts with passengers who are booking trips. Trip requests are scheduled using the Simpli system at the time of the call. Dispatchers must be proficient in the use of Simpli and maximize its use to minimize call time duration. Dispatchers are expected to provide superior customer service and must remain professional, patient, and responsive at all times. Maintenance Manager (Martin Camargo) The maintenance manager is responsible for the safe and effective operation of the City of Rosemead fleet This person reports to the project /safety training manager, and under the guidance of MV's regional director of maintenance, f ^� 13 Proposal to the City of Rosemead for the O E ZD Operation of Rosemead Transit coordinates and oversees all scheduled and unscheduled maintenance inspections and repairs. The overall mission of this position is to protect the City's fleet and maximize its useful life by ensuring it is well maintained pursuant to all OEM, the City, and MV standards of safety, operation, and appearance. He schedules all preventive maintenance inspections, coordinating with dispatch in order to maximize fleet availability; as such, He possesses a strong understanding of service demand peaks. He is accountable for adequate staffing, supervision, and technician performance. A Level Technician The A level technician is the highest -level line technician. Under general supervision, A level technicians perform the most difficult repair tasks and supervise subordinates. Tasks include performing all repairs as needed, adjusting all vehicle systems, and performing as a shift leader when required. Vehicle Service Worker Vehicle service workers ensure the Rosemead Transit fleet is cleaned and fueled to the specifications outlined in the RFP, These persons will work primarily at night to clean, service, and fuel each vehicle in assembly -line fashion as it comes in off the route. Key Personnel Lina Parten, Project /Safety Training Manager Ms. Lina Parten serves as MV's safety and training manager at the company's Paramount, Calif. location. Starting as a vehicle operator here in 2004, she has steadily moved into roles with increased responsibility, and now provides leadership and guidenace to MV's employees, leads operator training, conducts monthly safety meetings, and performs audits and inspections. During her tenure in Paramount, I-ma has served in various positions including lead dispatcher, road supervisor, and operator instructor. - -- Since 2009, Lina has provided oversight for a.l safety and training functions for nine contracts. She also personally oversees projects in LaMirada, Whittier, West Covina, and Pomona, serving in a general manager capacity. For these projects operated outside of Paramount, Ms. Parten manages a supervisor at each location who oversees the safety program and delivers the monthly safety meetings. In Paramount, Lina arrives early each morning to go over the operator schedules and to ensure that the location is ready to provide service for nine separate clients. She ensures that any operator shortages are covered, reviews paperwork to confirm that all vehicles have been refueled, and then completes all farebox reconcliation for the previous day. For the remainder of her day, Lina focuses on all safety and training functions. On average, she facilitates operator training classes every two weeks to ensure that MV maintains the correct level of vehicle operators. While MV has an excellent operator turnover rate at its Paramount location, Ms. Parten seeks to recruit new operators regularly. Overseeing the entire safety program, she also delivers several employee initiatives to promote safety on the road and throughout the operation. These include quarterly contests to award operators who have completed service with no preventable accidents 14 proposal to the City of Rosemead for the O E Operation of Rosemead Transit or DrtveCam events. Lina has found that these programs have made the entire operator team much more aware of their driving behaviors and has improved safety. Prior to her career in transportation, Ms. Parten worked in Bellflower, California as a teaching assistant for the Bellflower Unified School District. Ms. Parten has an associate's degree in human resources and business. Lina is a certified as a DMV Employer Testing Examineras well as Transportation Safetylnstitute and FTA Bus Collision Prevention and Investigations, and TSI and FTA Reasonable Suspicion. Resume Experience Safety Training Manager, MV Transportation, Inc. (Paramount, CA) 1009 to Present • Oversee all safety training practices and functions for nine (9) contracts with 81 vehicles and 128 employees • Serves as Safety Official which includes serving as the company's liaison to local authorities that support safety and emergency preparedness • Conduct audits to ensure compliance with corporate safety policies and procedures, also conduct on -site safety audits • Gather and analyze information on safety issues or accidents and develop solutions or alternative methods to maximize safe practices • Ensure drug and alcohol testing is conducted in accordance with FTA and DOT regulations • Complete all DriveCam review and counseling Operations Manager, MV Transportation, Inc (Paramount, CA) 2007 to 2009 • Oversight of daily operations for the DowneyUNK service using seven (7) 32 ft. Eldorado buses and 11 vehicle operators • Daily management of the Lynwood service using four (4) Ford cutaways, one (1) trolley, and six (6) vehicle operators • Completed NTD reporting for DowneyUNK, Lynwood, Norwalk, and Compton services Lead Dispatcher /Road SuperwsorQnstructot MV Transportation, Inc. (Paramount, CA) 2006 to 2009 • Supported 118 operators and 80 service vehicles for nine (9) contracts • Managed LADOT customer complaint system • Complete on -road instruction of new hires and retraining of current driving staff • Conducted and presented at monthly safety meetings 15 My TF•M5 VORT•TiOU, INC, Proposat to the City of Rosemead for the Operation of Rosemead Transit • Trained staff in the use of Trapeze software for the dial -a -ride system Vehicle Operator, MV Transportation Inc. (Paramount, CA) 2004 to 2006 • Transported passengers for Cerritos on Wheels fixed route service Teaching Assistant Be //flower Untried School District (Seliflower, CA) 1000 to 1004 • Prepared curriculum and supporting materials • Administered lessons and served as substitute teacher • Conducted evaluation and follow -up as needed for students Education, Training and Certifications University of the Pacific Eberhardt School of Business (Stockton, CA) Transit Paratransit Management Certificate Cerritos College, Cerritos, CA • 2002 - Associates Degree in HR, Business Certifications and Additional Training • 2008 - California DMV Employer Testing Examiner Certified • 2008 - TSI /FTA Bus Collision Prevention & Investigation • 2007 - Norwalk Adult School - Advanced Excel • 2006 - TSI /FTA Certified Instructor • 2006 - TSI /FTA Reasonable Suspicion • Certification of Completion of the Transit Paratransit Management Program Stephen Allan, General Manager (Paramount, California) Mr. Stephen Allan is MV's general manager for the Paramount facility. With a career spanning more than 30 years, Mr. Allan brings a wealth of management experience to the City services. He has extensive experience managing teams as large as 600 employees, including operators, dispatchers, technicians, sales teams, and administrative staff. He has also been responsible for service fleets ranging from two to more than 200 buses. Mr. Allan joined MV in 2008, and currently manages multiple fixed route and paratransit — transportation contracts encompassing 151 employees. Stephen will be available on -site to assist Ms. Parten as needed 16 MV m.naeanTATnax. Inc. Proposal to the City of Rosemead for the O E Operation of Rosemead Transit Resume Experience General Manager, MV Transportation, Inc (Paramount CA) 2008 to Present • Oversee multiple transportation contracts • Mentor MV's Irvine staff and monitor staff performance • Responsible for MV's union relationship with Teamsters Local 952 • Addresses union grievances • Works closely with project manager on a daily basis to ensure the iShuttle services are running efficiently • Works closely with maintenance manager to ensure vehicles are maintained to City standards • Works with operations staff to ensure all safety standards are met • Member of MV's Location Safety Committee • Communicates with the City on a regular basis attends MV's weekly meetings with City staff • Accomplishments include: - SuccessfuLy negotiated the company's current Collective Bargaining Agreement with the Teamsters Local 952 - Oversight of MV's successful startup of Spectrum and Capital group routes (Routes C and D) added in October 2011 - Successful implementation of the major schedule change during the Tustin Metrolink station detour General Manager, Super Shuttle (Orange County, CA) 1998 to 2007 • Responsible for the airport operations and management of the Disney Cast Shuttle Program • Worked with airport tandside operations and curb operations • Oversaw accounting functions, including payroll AP /AR and subcontractor bitting • Responsible for addressing human resources issues • Mentored staff, assisting every department with daily operations • Oversaw budget and revenue to assure all expenses were consistent with plan. Ensured revenue goal was met or exceeded. 17 MV TRAM— nr.ncn. INC. Pro posat to the City of Rosemead for the F GOIA Operation of Rosemead Transit President /Franchise Owner, Super Shuttle (Orange County, CA) 1994 to 199B • Responsible for the daily operation of 100 - vehicle service which included airport vans and contract buses with revenue in excess of $13 million • Directed oversight of all facets of the operation, including accounting, maintenance, and administrative functions • Managed a roster of 300 employees, including drivers, reservationists, dispatchers, mechanics, and administrative staff • Franchise sold back to Super Shuttle in 1998 General Manager, Super Shuttle (Los Angeles, CA) 1991 to 1994 • Responsible for the daily operation of a 240 - vehicle fleet which provided shuttle services to the Los Angeles International Airport, Orange County Airport, Burbank Airport and Ontario, CA Airport • Direct oversight of all operations, maintenance, sales and administrative functions • Managed a team of over 600 drivers and 100 reservationists and dispatchers Education and Training Cal State University Fullerton 1986 • Bacheior of Arts — Business Administration Professional Affiliations & Awards Orange County Tourism Council 1997 to 1008 • Board of Directors Super Shuttle lntemationallnc. 1998 to 1003 • Board of Directors Lupe Flores, Operations Supervisor Ms. Lupe Flores is MV's proposed operations supervisor for the City services. She brings 20 years of transportation experience with to this project. Currently serving as assistant general manager of MV's operation in Paramount, CA, Lupe oversees the daily operations, customer service, human resources, and financial and reporting functions for multiple contracts. She has considerable experience in financial management. She previously held the role of administration manager for the company's operation, in which she was responsible for payroll, reporting, and human resources. Ms. Flores joined MV in 2002 as call center manager for the company's paratransit operation for Access Services in Van Nuys, CA She was promoted to assistant general manager of this operation in 2004, and to general manager in 2005. 18 Proposal to the City of Rosemead for the FO E Operation of Rosemead Transit Lope has also served as call center manager with Operations Shuttle and as dispatch supervisor for United Independent Taxi Drivers, both in Los Angeles, CA. Resume Experience Assistant General Manager, MV Transportation, Inc. (Paramount, CA) 2009 to Present • Assist the general manager with multiple contracts adhering to each specific performance standard requirement • Oversee 95 on site employees as well as 50 additional employees in three satellite divisions • Responsible for all financial reporting and analysis for multiple contracts • Assist the City of Lynwood's, Lynwood Breeze services with contract reporting • Assist operations manager with NTD reporting • Responsible for customer complaint resolution as needed • Responsible for all staff scheduling • Collaborate daily with maintenance manager to assess vehicle expenses and concerns Administration Manager, MV Transportation, Inc. (Paramount CA) 1006 to 2009 • Responsible for payroll for over 140 employees • Responsible for DASH reporting (including daily and monthly reports) • Duties also irclude HR responsibilities for all staff and drivers • Assisted operations managers as needed General Manager, MV Transportation, Inc. (Van Nuys CA) 1005 to 2006 • Responsible for maintaining satisfaction with service quality for the Access Service Inc. (ASP paratransit services • Managed overall operation of paratransit service • Managed all dispatch functions and personnel (t.e. reservationists, dispatchers, and drivers) • Data processing for provision of paratransit services, using DDS • Direct interaction with maintenance manager to ensure vehicle maintenance programs were aligned with contact requirements • Proactively adhering to all safety programs and policies which contributed to one of the Locations in significantly exceeding all goals for safety performance 19 MV T-• ORTATiON. INC. Proposal to the City of Rosemead for the EE Operation of Rosemead Transit • Coordinated administrative and accounting functions including payroll, accounts payable, report generation, currency collection and data collection Assistant General Manager, MV Transportation, Inc. (Van Nuys CA) 2004 to 2005 • Assisted general manager with all aspects of the ASI paratransit service • Managed and oversaw 225 staff personnel and drivers to ensure ongoing daily operations • Created and consolidated various client reports Call Center Manager, MV Transportation, Inc (Van Nuys, CA) 1002 to 1004 • Managed all aspects of call center with a staff of over 25 employees • Supervised, supported and assisted the dispatch department including back up staff coverage • Provided DDS dispatcher support as needed • Assisted managemen: with overall daily operations • Responsible for customer commendations and complaint resolution Center Manager, Operations Shuttle (Los Angeles, CA) 2000 to 1002 • Supervised complaints department • Scheduled CSRs • Responded to location inquiries • Assisted with certification appointments Dispatch Supervisor, Unitedlndependent Tax/ Drivers (Los Angeles, CA) 1994 to 1000 • Managed both taxi and access call centers • Assisted in operations on a daily basis • Worked with DDS building reports • Assisted call center staff and drivers with customer complaint resolution Education and Training • 2004, Microsoft Excel Workshop • Written and Verbal Communications Workshop • Management Skill Workshop • 1995, National Transit Institute, Oakland, CA • Completed MV University Managers Course in 2010 20 Proposal to the City of Rosemead for the O YA Operation of Rosemead Transit Martin Camargo, Maintenance Manager Mr. Martin Camargo has worked as MV's maintenance manager in Paramount, Calif. since 2001. A skilled supervisor with an extensive maintenance background, he draws from his 25 years of experience to manage a team of four technicians, four vehicle service workers and one clerk. At this location, Martin ensures that the vehicles for nine contracts are carefully maintained and ready for service daily. In addition to the projects operated from this location, he is also MV's maintenance manager at the company's West Covina location. For this project, he supervises the lead technician and visits the location several times weekly to review paperwork and the success of the overall maintenance program. When Martin arrives at the Paramount shop each morning, he reviews all preventive maintenance schedules and work orders, and orders parts if necessary. The evening maintenance team provides him with written communication regarding requirements for the shop for the following day, and he ensures that technicians and vehicle service workers have the items needed to properly care for each service's fleet. Using the Trapeze Enterprise Asset Management software, he handles all warranty issues and runs client reports. Martin works closely with his team, and in addition to online training provided through MV, he looks for opportunities throughout the work day to use as times for training. He also ensures that his team fully understands their tasks and is prepared to fulfill their respective duties by completing spot checks of service throughout the day. Martin is ASE Certified in Preventive Maintenance Inspections, Brakes, and Heating /AC, and is certified as a MCS Qualified DOT Brake Inspector. He has completed South Coast Air Quality Management District Training in refrigerant recovery and International Mobile Air Conditioning Training. Resume Experience Maintenance Manager, MV Transportation (Paramount, CA) August 2002 to Present • Manages facility and S7 vehicle fleet 12 of which use CNG and 24 propane fuel • Oversees eight (8) maintenance staff members working two (2) shifts • Responsible for quality assurance of shop employee work, including 10 percent re- rack program • Diagnose engine and drivability issues • Responsible for labor scheduling and planning in shop, improved technician productivity, and efficiency • Ensures proper maintenance and care of on board technology including MDTs, DriveCam, radio systems, and security camera systems r MV Tw••.�iaOwunprv, iyc. 21 Proposal to the City of Rosemead for the R03-Eta Operation of Rosemead Transit • Administers Trapeze EAM maintenance management software program to maintain true costing and accurate records • Maintains preventive maintenance program at 100% PMI on -time performance • Instills safety culture throughout shop • Ensures proper vehicle maintenance tiles • Analyzes repair and road failure data to solve root cause • Coordinates on site vendor training and promotes ASE training program • Coordinates with operations to ensure proper quantity of vehicles for pull out • Supervises cleaning of fleet to exceed expectations of contract • Successfully passed all administered local, State, and Federal inspections Maintenance Manager, R &D Transportation (Los Angeles, CA) 1999 to August 1001 • Oversaw all aspects of maintenance • Responsible for staff classroom and hands -on training • Supervised hiring, maintenance schedules, and shifts • Managed all work orders • Controlled parts inventory Lead Mechanic, Laidlaw Transit Services (Paramoun✓; CA) 1995 to 1999 • Performed the mos, difficult repair tasks • Served as a shift leader when required Mechanic, t.aidlaw Transit Services (Los Angeles, CA) 1990 to 1995 • Performed all repairs as needed Certifications • ASE Certification • Training and Examination Required by SCAQMD for Refrigerant Training • in CFC -12 for Refrigerant Recycling and Service Procedures • Training in R -12 for Refrigerant Recycling and Service Procedures • Completed Trans /Air Factory Maintenance and Service Course • Completed Cummins Engine Workshop • Completed InSite 5 -3 Diagnostics Requirements • Certificate for Completion of Caterpillar Engine Training • Certificate of Achievement for Fleet Electrical System • Certificate of Completion of Life Training Seminar for Braun Mobility Products 22 MV T-RTATION, INC. Proposal to the City of Rosemead for the OA Operation of Rosemead Transit • Certificate of Completion of Operation and Maintenance of Braun Wheelchair Lifts • Certificate of Completion of Training of Mirage F9A, F96 Eclips Wheelchair Lifts • Certificate of Completion of Training of S- Series Wheelchair Lifts • Certificate of Completion of Step -Life Service Seminar • Certification of Qualified D.O.T. Brake Inspector • Certified in the Operation and Maintenance of Amerex Vehicle Fire Suppression Systems • Certified in the Operation, Maintenance, and Repair of Amerex Modular Vehicle Fire Suppression • Certificate of Achievement of the Truflex /PANG Tire Repair Seminar • Certificate of Completion of Wheel End - Installation • Certificate of Completion of Commercial Bus Maintenance Workshop Employee Compensation MV is pleased to offer the following compensation package to its team. Operator Waae Scale 6 2 years 3 years $10.29 5 years —_ -- 6years $1204 _. $13 D8 $14.29 years $12.29 _ $13.33 $14.54 _7 ayears - - $12.54 -- - $13.58 $14.79 9 $12.79 $1183 $1S.04 10 years _ _ $13.04 $14.08 $15.29 Scale Service Operator Project/Safety Training Confidential Road Supervisor $14.17 Manager Operations Supervisor Confidential A Level Technician $27.80 Maintenance Manager Confidential Vehicle Service Worker $1029 -All management positions are levereged and generalmanager Stephen Allan's oversight u Included of no cost to the City. 23 Proposal to the City of Rosemead for the ROj& A Operation of Rosemead Transit Benefits Package All full time employees (35+ scheduled hours per week) have the opportunity to participate in the following benefits programs. • Safety Bonus: $200 per year for performing their duties in a safe manner and maintaining a good attendance record. • Vacation Pay: MV will honor all existing operators' level of vacation. Employees new to the system will receive 40 hours after 1 year, with the amount increasing as seniority is gained to 80 hours after 3 years and 120 after ten years. • Medical & Dental Insurance: MV will provide medical and dental insurance to full time employees. Each plan has dependent coverage available. Current employees with medical insurance will have no waiting period to avoid disruption in coverage. • Flexible Spending Accounts (Health Care FSA and Dependent Care FSA): These programs allow employees to put aside pre -tax money to pay for childcare or eldercare expenses while employees work, and to pay for qualifying out -of- pocket medical expenses (such as copays and other covered items.) Employees are eligible to participate in both plans on their normal benefits eligibility date. • Employee Assistance Program: MV offers confidential counseling services at no cost for employees and family members (3 in- person sessions per incident per year). There is a 24/7 resource and referral line for counseling, financial assistance, legal problems, and many other issues. • Life and AD& D Insurance: In addition to its health insurance plan offerings, MV also offers company- sponsored supplemental life insurance and Accidental Death & Dismemberment (AD &D) insurance plans through The Standard Insurance Company. The supplemental life insurance pram is available to employees, their spouse /domestic partner, and their children. The AD &D insurance plan is available to employees. • Holiday Pay: Seven paid holidays will be offered for full time employees. Employees hired from the existing contractor will receive this benefit from day one • Sick Pay: Three paid sick days will be offered for full time employees. • 401 (k): All employees are eligible to participate in -- - MV's 401(k) retirement program where MV may offer -` a percentage match on each employee's first b percent of contribution per year. Incentives and Motivational Programs Employee recognition and positive reinforcement is an r �y important part of a positive work culture and employee relations program. MV ties this critical component of its operation to safety and security by creating fun, safety- focused 24 Proposal to the City of Rosemead for the R,0$& Operation of Rosemead Transit v teambuilding activities throughout the calendar year. Competitions, contests, raffles, and parties bring MV's team together while promoting safety operating behaviors — creating an environment where safety remains the basis for the company's culture, celebration, and reward. MV's team will work together to form either a safety committee or an employee steering committee. These groups will work together to develop motivational awards and company events that appeal to the local team. Some examples of successful programs MV's currently provides at Paramount include: • No Drive -Cam 30 Day Contest: All operators participate in this monthly pool. A driver without a DriveCam incident within the 30 days, qualify to participate in a raffle to receive a gift certificate for dinner, movie tickets, and Target or Wal -Mart gift cards. The recipients are also recognized during monthly safety meetings and their name is displayed on the company's service excellence announcement board. • Safety Challenges: Employees that complete a full quarter with no accidents or injuries are eligible for entry into a raffle. $100 Quarterly Dispatcher Bonus: Dispatchers qualify for this bonus through good attendance, use of proper telephone etiquette, and by achieving shorter hold times than establish standard. • $100 Quarterly Operator Bonus: Operators qualify for this bonus through good attendance and zero validated complaints. In addition, each MV location participates in MV's company -wide programs: • $200 Safety Bonus: Operators exhibiting safe driving behavior (no preventable incidents) and a strong attendance record receive a $200 annual bonus on the anniversary of their hire date. The Katherine McClary Operator Award: This award recognizes MV's finest vehicle operators across the country. Qualifying operators must exhibit safe and professional driving behavior, a positive work attitude, excellent customer relationships skills and strong attendance record. Quarterly, annual, regional and national awards are presented and include cash prizes. • Safety Pins and Patches: Operators are given safety pins and patches for each year completed without a preventable accident or injury. Safety Blitzes and Other Safety Events: MV's local management team will host safety blitzes and /or other employee events to promote safety messages. Technical Resources and Corporate Staff MV will provide corporate support personnel to maintaining peak performance and implementim, provided at no additional cost to the City. Judie Smith, Regional Vice President ssist the local staff and the City in new initiatives. This support will be For more than 20 years, Ms. Judie Smith has managed privately contracted transportation programs in Southern California, bringing on -road operations to 25 Proposal to the City of Rosemead for the O E AD Operation of Rosemead Transit customers' expectations. Ms. Smith began her career with Mayflower in 1990 as an office manager, and was assigned her first general manager post for the Pomona Valley Dial - A -Ride Services in 1991. She went on to manage systems for Los Angeles Department of Transportation, Long Beach, Access Services, among many others. After serving as a district manager for Laidlaw Transit Services for four years, Judiejoined MV, overseeing seven operating contracts from its Paramount California location. She was promoted to regional vice president in 2007 and has been integral in MV's expansion throughout Southern California. Judie is MV's executive level representative for this operation, and will oversee MV's compliance with the terms and conditions of As contract. She leads the regional support team assigned to this contract, and will meet with Lina and the City to ensure service runs smoothly. Joel Ross, Director of Maintenance Mr. Joel Ross is MV's director of maintenance and brings 30 years of maintenance experience to the position, including a substantial history of fleet maintenance oversight and cost savings. He frequently visits MV's maintenance locations to perform audits, conduct training, meet with clients, and confirm that all fleet and equipment assets are maintained appropriately and safely. If additional maintenance resources are needed, Joel will work with MV's senior vice president of fleet and facilities, Mr. John Calame, to provide the needed support. Mr. Ross holds a Bachelor's Degree in Welding Technology and a Master's Degree in Engineering. Joel will serve as MV's fleet and maintenance transition lead. He will be onsite frequently to meet with City of Rosemead staff, Lina Paten, Martin Camargo, and other key personnel. He will work with MV's transition team to establish the maintenance shop, procure equipment, and transition the fleet. Hector Vargas, Director of Safety Hector Vargas became a certified behind the wheel trainer in 1998 and since that time has taken on roles of greater responsibility in the area of safety training. Today, Hector serves as a director of safety for MV's Southern California properties, working closely with each of his assigned locations to ensure that all safety training procedures are within the standards of the company and its clients. Mr. Vargas is a Smith System Instructor, a Behind- the -Wheel Trainer and is CPR and First Aid Certified. He holds a Commercial Class B license with passenger endorsement and airbrakes and is certified and licensed to conduct classroom, behind the wheel, and in- service instruction. He is also a certified California School Bus Driver Instructor. Hector will serve as MV's transition lead in the area of safety training. He will work with City staff, Lina Parten, and other key personnel to deploy MV's company -wide training and safety programs. Kimberly Friedmann, Director of Accounting Kimberly Friedmann joined MV as director of accounting for the Upper Midwest region in 2011 and was since selected to head -up the entire Western region. In her two years as the staff accountant for the corporate offices in Iowa, Kimberly was responsible for the leading preliminary financial reviews and working with regional vice presidents and general managers to provide bid model analysis, conduct training, and perform audits. Kimberly is an expert in the use of accounting software and generally accepted accounting principles (GAAP). Ms. Friedmann holds a Bachelor of Science in accounting N4K 26 E. Proposal to the City of Rosemead for the t\A& Operation of Rosemead Transit from Iowa State University. Based in the state of Iowa, Kimberly will serve as MV's transition Lead in all areas of finance and accounting. She wilt be onsite during the transition to meet with Una Patten and other key personnel, auditing the location records and ensuring sound business practices. Hiring and Personnel Policies Please see a copy of MV's employee handbook included in the proposal binder. MV understands that all personnel must possess the professionalism and positive demeanor to appropriately represent the City of Rosemead in the provision of this service. A strong and stringent hiring process is essential to identifying the best candidates to fill this 10 role. The hiring manager uses behavior -based interviewing techniques to assess the applicant's past behaviors and how they will fit into the company. Interviews focus on driving abilities and strengths in customer service. After a candidate successfully completes the interview portion of the process, their credentials are qualified. MV's qualifications - department manages and processes all employment screens pursuant to company policy and City standards (whichever is more stringent). All qualifications personnel are trained in the complete and unbiased employee screening process. Using a paperless application process, applicants submit their qualifications online and the following background checks and reviews are performed: Record Review that shows an applicant's driving history. Criminal MV conducts background History checks on all employees Checks through Private Eyes Employment Investigators, convictions within the last 10 years. DMV records are reviewed on a semi- annual basis, or more frequently depending on the contract requirements, If violations are identified that are not reported, the operator will be interviewed and possibly released for failing to report the violation. conviction within the last 10 years will not be eligible for employment. Job applicants w'.th convictions of violence or sexual offenses, whether felony or misdemeanor, are not eligible for employment with MV. Prior MV conducts reference checks Poor references may be cause for '_Employment with former employers as part rejection_ 27 MV 1anN— RTA.TON. INC. Proposal to the City of Rosemead for the O E Operation of Rosemead Transit Employment Drug and Alcohol Screen Pre Employment Physical Examinations All offers of employment are The presence of any controlled or contingent upon successful illegal substances is cause for !... completion of a drug and rejection, alcohol screen. Consistent with MV's FTA approved '... Drug and Alcohol Prevention Program safety- sensitive '.. employees are subject to random ' screen_ I Employees in a safety- sensitive Exam and /or testing must verify .� position (i.e., operators, that the applicant can meet the technicians) must also undergo qualifications of the position, a pre - employment physical examination performed at MV's expense by a physician of the company's choice. Other exams may include a DOT physical or other physical testing. Retaining Existing Employees — Labor Code 1070 MV Transportation declares that it will retain the employees of prior contractor or subcontractor for a period of not less than 90 days. MV shall retain employees who have been employed by prior contractor or subcontractors, except for reasonable and substantiated cause. That cause is limited to the particular employee's performance or conduct while working under the prior contract or the employee's failure of any controlled substances and alcohol test, physical examination, criminal background check required by law as a condition of employment, or other standard hiring qualification lawfully required by MV. F. Accounting and Reporting Please find a sample of MV's monthly reporting format included at the end of the proposal. Operational Reporting MV has developed an in -house system called PayrollEdd, which interfaces with third party systems to track data, such as revenue /non- revenue miles /hours, trips, etc., and compiles the data into reports. This system is designed to collect and store the data needed allowing summary reports to be generated in reader - friendly formats- By using this system to generate billing, payroll, and operational reporting, duplicative data entry and subsequent manuat errors are greatly reduced. In addition, MV uses Lawson Software's Enterprise Resource Planning Solution both in its corporate office and operating locations. The Lawson Financial Suite includes General Ledger, Accounts Receivable, and Accounts Payable. The Lawson Human Resources Suite includes Personnel Administration, Benefits Administration, Payroll, Time Management, `F:3 MV TRANSPORTATION. INC Proposal to the City of Rosemead for the O E Operation of Rosemead Transit and Employee and Manager Self - Service. Lawson software is a fully integrated, web - enabled solution, which MV runs on an NT platform. MV will work with the City of Rosemead MIS staff in whatever manner necessary. MV is able to meet the FTA /NTD reporting requirements and currently provides these reports to clients who receive Federal funding and are required to submit them. MV uses the accepted FTA sampling methodology and has systems in place to collect and report this information pursuant to the guidelines of the National Transit Database Reporting Manual. NTD Reporting MV supplies NTD data to its clients and assists in the compilation of these reports. While the Federal Transit Administration (FTA) prohibits private contractors from directly reporting data to the NTD Database on behalf of FTA- funded transit agencies, MV's local operations teams assist in the collection and summarization of all required data. MV follows the trip sampling methodology and forms, pursuant to the guidelines of the NTD Reporting Manual, including FTA Circular 2710 -1A Compliance with FTA uniform accounting standards and NTD reporting systems is a key element of MV's U.S. federally funded operations. MV will fully !! cooperate with City of Rosemead in collection and reporting of all FTA ridership, operating, safety, and : -. •'!. financial information. The information collected and t summarized for the City's NTD reports will be maintained as required. - Simpli and TimePoint Reporting The MV provided software packages for vehicle tracking and data gathering also provide robust reporting capabilities and the ability to create customized reports. Examples of reports include those relating to on -time performance, travel time, trip counts, and missed trips. G. Insurance and Indemnity MV wiLL comply with all insurance and indemnity requirements stated in the RFP. F" 29 Proposal to the City of Rosemead for the O E A Operation of Rosemead Transit H. Financial Responsibility According to Chapter 6254.15 of the California Public Records Act, corporate financial records are exempt from disclosure. MV requests that its audited financial statements remain confidential. Please find MV's confidential audited Financial Statements for 2013- 2014 (Exhibit A) enclosed separately in a seated envelope included with the original proposal submittal. MV is a privately held firm that has neither been bought by nor merged with another firm. The lack of this debt load associated with such transactions has allowed MV to control interest costs and keep money in the pockets of its customers and employees and out of those of lenders. The Company's financial position is solid, and has strengthened over the last year as evidenced by the increase in working capital and working capital current ratios. The Company has the financial resources and wherewithal to meet its financial obligations. For more information regarding the financial viability of MV, please contact Mr. Robert Pagorek, chief financial officer, at (972) 391 -4641. I. Reservations and Dispatch Functions Using MV's proposed software packages, discussed in this section, MV will gather data on service performance pursuant to industry best practices and to confirm compliance with stated service standards. Dial -a -Ride: 2.4 Pas Vehicle Hour Rosemead Explorer: Revenue Vehicle Hour Trips per Revenue Passenger Trips per 90 Percent of all calls shall be answered in less than 3 minutes 100 Percent of all calls shall be answered in 5 minutes or less Please refer to section L Maintenance Program for compliance information. Vehicle operators must appear neat, clean, well groomed, and in uniform at all times. MV will - provide City - approved. uniforms. Monthly reports shall be submitted no later than the 10th business day of the following month and shalt provide the City with a summary of ing month. month r MV TFAX9GORTATWN. INC. 30 Proposal to the City of Rosemead for the O AD Operation of Rosemead Transit Telephone Coverage Telephones will be staffed by dispatchers available for reservations and information calls from 6 a.m. to 7 p.m, every day with holiday hours from 8 a.m. to 4 p.m. MV will establish a voice mail system to record any reservations requests outside of these business hours (and on specified holidays). Trip reservations will be accepted the day of travel, but no more than 14 days in advance, as required. Dispatchers answer calls in the order they are received, and with the same standard greeting: 'Thank you for calling Rosemead Transit, how may I assist you today ?" All dispatchers must attend MV- administered Telephone Doctor Customer Service Training, where they learn professional and respectful telephone skill and effective communication techniques. MV's Mitel 5000 phone system has an automatic call director (ACD) that answers all calls that aren't answered immediately and holds them in a queue to be answered in the order in which they were received. The ACD is able to capture telephone usage data including total calls received, total calls abandoned, average hold times, number of call by length of time on hold, and maximum hold tines. .. - These reports will be provided to the City on a monthly basis. A telephone display device (TDD) or other device which allows the hearing impaired to communicate with the dispatcher will be provided. Paratransit Scheduling and Dispatch System MV is pleased to offer the Simpli Transport scheduling and dispatch system for this service. Simpli Transport is a division of Trapeze Group, the nation's leading developer of Simpli automated scheduling, dispatch, and transit management software. Simpli is a web -based scheduling solution that is TRANSPORT' built for smaller transit operations, like Rosemead 's Dial A Ride Service. Trip Reservations If the customer is interested in making a trip reservation, the dispatcher asks them for his or her name or ID number, and confirms their eligibility to use the service. The dispatcher creates a new trip in the Simpli system, recording the pickup and /or dropoff locations. Common departure /arrival destinations can be saved in the manage client screen (pictured below). If the trip is to or from a new destination, the dispatcher will record the location information in Simpli, reading it back to the caller to confirm accuracy. The dispatcher also inquires about any special assistance needed, such as carrying bags. This information is included in the comment section of the system so that the operator may provide assistance within the program policies. r �N 31 Proposal to the City of Rosemead for the ROOM Operation of Rosemead Transit Simpli permits agents to schedule trips live, using calendar functions and allowing users to create templates for repeat trips. If the trip cannot be scheduled at the exact time requested, the dispatcher attempts to negotiate a trip within one hour of the originally requested time. If the trip cannot be successfully negotiated, the dispatcher documents the trip as a denial and offers the passenger the opportunity to be placed on a standby list At the end of each call, the customer is thanked for their business. Subscription Trips Subscription trips are provided pursuant to City service policy. If requested, MV can provide the City of Rosemead with a list of subscription service pick -ups and drop -offs, their schedule, and productivity. Trip Changes and Cancellations If the customer is requesting a same -day trip change or cancellation, the dispatcher looks up the trip information, and initiates the change in the Simpli system. Once the change is complete and confirmed, the dispatch notifies the operator of any changes to the manifest, including trip cancellations. Where's My Ride At times passengers may call with a "where's my ride' request. When the dispatcher receives these calls, he or she will radio the operator and request a route update regarding location and expected time of arrival to the pickup point. Route Development — Methodology MV's goal is to develop routes that maximize productivity while maintaining an acceptable level of on -time performance. MV relies on significant input from operators and dispatchers to identify areas of efficiency. MV will use the schedule editor in Simpli to organize trips into efficient and productive routes. The system uses Google maps to provide dispatchers with accurate map views of routes. 32 Proposal to the City of Rosemead for the E Operation of Rosemead Transit Depending on the trip demand for the day, route start and end times may change. When routes are finalized, the dispatcher exports the data for use with MV's operator start time hotline. Operators can call this toll -free number to receive their start time for the next day. The dispatcher then assigns vehicles to each route (based on fleet availability and maintenance scheduling) and print manifests. Finally, the Operator Sign -On Log is printed so that dispatchers may properly track operator sign -on times the next day. 33 e a i^ Depending on the trip demand for the day, route start and end times may change. When routes are finalized, the dispatcher exports the data for use with MV's operator start time hotline. Operators can call this toll -free number to receive their start time for the next day. The dispatcher then assigns vehicles to each route (based on fleet availability and maintenance scheduling) and print manifests. Finally, the Operator Sign -On Log is printed so that dispatchers may properly track operator sign -on times the next day. 33 Proposal to the City of Rosemead for the O E AD Operation of Rosemead Transit Management Reports Simpli offers a number of canned reports for operational reporting as well as allowing users to create their own customized reports. 0 Fixed Route Dispatch System Trip reports: Cancelled, missed and no shows Trip count Call back list Productivity reports: Trip hour productivity Trip distance productivity Operational Reports: Daily operations NTD Standard Simpli Manifest Taxi Manifest All reports can be exported to PDF, Excel, Word, RTF, HTML or CSV MV's proposal includes the provision of its proprietary TimePoint enterprise software suite, a modular system that interfaces with onboard technologies and serves as a full - fledged dispatching system. It unites data sets and presents up -to- the - minute vehicle location and productivity information to back office /dispatch staff and transit system passengers alike. This system offers significant functionality: • TimePoint Dispatch: The dispatch screen displays the day's routes on the left; the user can select each to review the stops of each vehicle (under the incidents tab), see a map of the route and the time of each stop (map tab), a listing of GPS pings (GPS data), and a map settings screen. TimePoint a unique dynamic dispatching capability in which dispatchers can add /change a vehicle's work assignments in real -time - a need often found in campus shuttles. • Schedules: TimePoint schedules allow users to adjust schedules from templates, assign vehicles and operators to blocks one by one or by selecting multiple blocks a: a time. Users are able to copy changes to the template block if needed. • Route Definition: The route definition feature allows users to define routes, blocks, and build template schedules. This feature also includes a predictive analysis tool that provides an examination of historical service performance, and makes recommendations for service changes. MV Tw•w5 >OwunOwJUC. Proposal to the City of Rosemead for the ROG Iff A Operation of Rosemead Transit PresentAlon Application Data ��: anuutlon LED I ® TMW Dam Fi.eaaw'e BUc upbp eX,dh lTD %1 Stlied4e oaatme rauarslntiaw ` Taber J PDMW wene 9matP�me ,f. mA P36pyeIGWIIgR • Enmoam Av- EDay. TDIp srsim. thebus.mobi thebus.mobi is MV's public- facing mobile site for paratransit, fixed route, and school ° bus services. By presenting a unified interface that is easy to navigate, passengers grow comfortable with its use regardless of what mode of transportation is used. This public facing mobile site provides up to the minute information to passengers regarding the status of their routes. Passengers simply browse to the mobile site, select their route and stop for an update on the next bus arriving. Passengers can then driLL down to see when the bus will be to your destination as well. You can refresh the map to see the progress of the approaching bus. Language Fluency MV employs four bilingual English /Spanish dispatchers at its Paramount location. Additionally, MV will employ the services of Language Line for any callers requiring additional bilingual telephone services. This service allows the dispatcher to immediately connect to an interpreter who will facilitate the call, Language Line offers translation services for more than 200 languages including Mandarin, Cantonese, and Vietnamese. Daily Service Operations When the operator reports to the facility, he or she will check in at dispatch. The on -duty supervisor will be present, along with the dispatcher. The dispatcher will mark the operator as present and hand the operator his or her vehicle assignment, provide any written notices regarding service adjustments, changes, or announcements, and perform a "fit for duty" review of the operator. This review includes a uniform check, reasonable suspicion eva'uation, and a review of each operator's license. r � 35 MV TRANSPORTITION. INC Proposal to the City of Rosemead for the 0 E AD Operation of Rosemead Transit Standby Operators and Backup Service MV's supervision, safety, and maintenance programs minimize the number of delays, preventable incidents, and roadcalls experienced in the system; however, MV's team will be prepared for these unfortunate events should they occur_ • Standby Operators: Standby operators are posted at each facility, and are available to relieve service in the event of an operator illness, roadcall, or any incident that results in a vehicle being placed out of service for any extended period of time. When a standby service is required, the standby operator will respond directly to the scene of the incident, and when necessary, meet the in- service vehicle in order to efficiently transfer passengers. The standby operator will continue the remainder of the route until shift end or otherwise directed by dispatch. • Backup Vehicles: Backup vehicle are pre- tripped vehicles that are parked at the operating facility. These vehicles are available for use in the event of a service disruption such as a vehicle incident or roadcall. Daily Vehicle Inspections The operator will proceed to the yard and locate his or her vehicle. When the operator arrives at the vehicle he or she will initiate the daily vehicle inspection (DVI, or "pre- trip ") using MV's standard pre -trip inspection forms. All areas of the vehicle that are inspected and all results must be documented. During peak pullout periods, at least one (1) supervisor is in the yard to oversee the DVI process. This person will monitor operators as they perform these inspections, respond to any questions operators may have, and ensure a timely and coordinated pullout- If the operator detects an issue with the vehicle that presents a safety hazard and will prevent the vehicle from leaving the yard and entering service, the operator will notify dispatch, who will contact the on- • " duty technician. The technician will determine if the r issue can be quickly rectified (for example, a bulb replacement), or the vehicle should be pulled from service (for example, the brakes are not operating property). If the technician can make the repair quickly and easily, he or she will do so, and the operator wit[ notify dispatch as he or she departs the yard and proceeds to the first stop. If the operator does not detect a safety related defect that would prevent :he vehicle from entering service, the operator will notify dispatch as he or she departs the yard and proceeds to the first stop. • Fixed Route Service Delivery: A dispatcher will continually monitor service and respond to any issues. • Paratransit Service Delivery: Throughout the service day, the MDT tablet wit[ guide the operator along the route, notifying him or her of the next scheduled stop. As the operator performs trips using the arrive /depart buttons on the MDT tablet, the information is transmitted to and the route is updated in Slmpli. Dispatchers P � 36 Proposal to the City of Rosemead for the A Operation of Rosemead Transit continually track vehicle status and monitor service delivery throughout the service day in Simpli. If the passenger does not appear, the operator alerts the passenger of their arrival by quickly beeping the horn. If the passenger still does not appear, the operator uses the MDT tablet to request that the dispatcher call the passenger. If the passenger does not arrive within the required time after the scheduled pick -up time has passed, the dispatcher authorizes a no show and documents the event, and instructs the operator to move to the next stop. Mobility Device securement Providing safe transportation to persons in mobility devices is essential to the success of Rosemead Transit. These passengers generally require a greater level of time and attention by the driver. This proper attention of the driver is critical to ensure the mobility device is property secured so as to make sure the customer enjoys a safe ride. Wheelchair securement procedures are as follows: Operators wilt assist the passenger in boarding the lift; all passengers will be loaded on the lift facing away from the vehicle. The driver will ensure that the brake on the mobility device is engaged, and will secure the lift safety strap. The driver must then communicate to the passenger that operation of the lift is going to begin after confirming that they have secured their brakes and are ready. Maintaining their hand on the mobility device, the driver raises the lift to the top of the lift platform. - Once the lift is in place, the driver will maneuver the passenger into the vehicle and position the chair in preparation for securement. Once the passenger is in place in the securement area, the driver wilt request - permission to begin securement procedures. Upon consent, the driver will secure the mobility device at strength securement points: the driver will never attach securement straps to spokes or other loose components. The driver checks that the straps are secure and tight, and then requests permission to place the shoulder belt and tap restraint over passenger. Upon consent, these personal restraints are secured, and the driver notifies the passenger that they are ready to depart. As part of MV's Driver Evaluation program, Road Supervisors perform spot checks of mobility device securement to ensure procedures are properly followed. Road Supervision Road supervision will be provided via shared positions from the Paramount location. Road supervisors are responsible for the dissemination of critical information, such as service changes and system announcements to the operator team. They serve as the go- to resource in the field for MV's operator team. They perform incident investigations, administer drug and alcohol testing procedures, respond to roadcalls, and resolve passenger disputes as needed. Road supervisors will perform operator evaluations to ensure that each operator is safety and correctly performing his or her job. Road observations are performed discreetly (and unannounced) without disruption to service, and include the following review types: r tq MV Twnwsnow�anoe. iwc. 37 la Proposal to the City of Rosemead for the O E AD Operation of Rosemead Transit • Observed Ride Checks: Observed ride checks are on -board evaluations of an operator's customer service and safety skits. Areas that are evaluated include safe vehicle operation and professional passenger interaction. During this check, the operator's credentials are checked to ensure proper certifications are up to date and in the operators' possession. • Unobserved Service Checks: Unobserved service checks are random inspections that assess operators' driving and safety skills from the road. Road Supervisors perform these checks from their service vehicle (following the operator). Operators typically are unaware that these evaluations are being performed. • Mobility Device Securement Spot Checks: These random inspections are on- vehicle reviews of an operators' ability to safety and properly secure a mobility device. The supervisor meets the operator at a location where a passenger using a mobility device is being picked up, boards the vehicle, and closely observes the manner in which the mobility device is secured. • Pullout Inspections: Pullout inspections are unannounced and occur daily, A supervisor that is stationed in the yard confirms that the operator is in proper uniform, has the appropriate credentials on his or her person, and is prepared for service that day. The supervisor then checks the vehicle to confirm it is clean and ready for service. End of Operator Shift When the operator has completed his or her shift, he or she will notify dispatch and head to the yard. The operator ending his or her shift will perform a walkthrough of the vehicle to collect any items left on board and dispose of any trash. Then the operator will perform a post trip inspection. Equipment MV is proposing to operate this service from its existing facility in Paramount, CA. This facility is fully equipped to handle this operation and requires minimal additional :tion 3.15 of the proposal, MV will provide the following: MV will provide a road supervisor and vehicle for -on- street exchanges, repairs, . and administrative purposes. MV understands that it is responsible for providing qualified maintenance staff to maintain the City- provided revenue vehicles and to install any equipment to be used for the MV Tw••scowiu,0u, lu<. services, MV wit[ provide the following Motorola radio devices: • (1) Motorola XPR7350 UHF 4 Watt TDMA Portable • (5) Motorola TRBO XPR5350 UHF 40 Watt Radios 1 Motorola TRBO XPR6360 Base Station MV will provide the eight (8) cameras required for each vehicle using the SEON Trooper TL camera system. MV will also supply DriveCam and Mobileye, further information on a-] K. Proposal to the City of Rosemead for the O E D Operation of Rosemead Transit these systems can be found in section M. Safety Program MV will supply two (2) Diamond Model XV vaults for each farebox. These vaults exceed City requirements and accept both paper money and coins. Operations and Maintenance Facility MV will base operations, dispatching, training, maintenance, cleaning, and vehicle storage from its facility located at 7209 East Rosecrans, in Paramount CA 90723. This facility provides 4,000 square feet of indoor space (with concrete floor) to perform all vehicle maintenance with two drive - through service bays, providing four stations from where maintenance can be performed. The facility has an appropriate ANSI - approved hydraulic lift capable of fully lifting the heaviest service vehicles six feet above the ground for maintenance purposes. The maintenance area is fully enclosed and able to withstand the weight of a Type C transit vehicle. This facility also includes a bus wash and a secured storage area for tools, equipment, and parts. The yard is situated on two acres of paved outdoor vehicle storage space; the area is securely fenced and well lit. Additionally, this facility provides approximately 1,500 square feet of operations space with five offices and five workstations, dispatch office, operator break area, and one training room. This facility is currently leased by MV. -y NIVTRANSPORTATIDIN INC 39 Proposal to the City of Rosemead for the A Operation of Rosemead Transit L. Maintenance Program MV knows that a strong maintenance program ties at the heart of every safe and reliable transit system. A well- maintained, clean, dependable fleet contributes to overall passenger satisfaction and instills pride in each vehicle operator. MV's maintenance program promotes competence above all else. Periodic shop audits, ASE certification incentives, and ongoing maintenance training support a work environment where work quality and continued education make the difference. Leadership and Approach Mart'm Camargo, MV's proposed maintenance manager wilt oversee the Rosemead Transit fleet and facility maintenance and cleaning program. He will report directly to Lina Parten, with accountability to both City of Rosemead and MV's corporate maintenance team. Director of Maintenance, Joel Ross will provide regional oversight to MV's Rosemead Transit maintenance operation, and will be on site often to meet with MV's team, provide additional support, and perform inspections and audits. Mr. John Calame, senior vice president of fleet and facilities provides oversight and control of the company's maintenance program. Mr. Calame is an industry leader with more than three decades of transit fleet expertise. He is an excellent resource to MV's customers and personally oversaw the development of MV's maintenance policies and procedures. Regulatory Compliance More than 95 percent of MV's contracts are with transit systems funded by federal dollars, and require that MV comply with regulatory standards set forth by agencies such as the FTA, DOT, EPA, OSHA, NTSB, among many other state and local authorities. MV is subject to audits, inspections, records reviews, and reporting as part of its operations. Maintenance Record - Keeping and Accounting System MV will provide the Trapeze Enterprise Asset Management (EAM) maintenance management information software (formerly FleetFocus). This system is a thin client, web based interface that MV's maintenance team can access from one or more workstations in the shop. The software integrates with a myriad of systems including fuel management and mobile /on board /handled inspection tools. Over the past decade, MV has strengthened its partnership with Trapeze /Maximus to deploy this product in approximately K percent of its maintenance shops. As such, MV is adept in its management and use. This system enables full management of the vehicle lifecycle; by tracking all vehicle maintenance and repair activities and costs, the system provides an excellent resource for planning and budgeting. It supports management of warranty issues, maintenance improvement campaigns, trend analysis, and technician training /certification. All r � M r Proposal to the City of Rosemead for the 0 E A Operation of Rosemead Transit preventive maintenance activities, work orders, parts inventory, billing, and performance reporting is managed in this system. Formerly known as FleetFocus, this product was recently acquired by Trapeze, who also purchased development rights to the system. Under its latest upgrade under the brand Trapeze EAM, the system will enable integration with the Trapeze scheduling software. Additionally, this upgrade includes a Store Keeper Portal which enhances the purchase order process, improving purchase order generation and receipts. Additional features include a Shop Activity Portal where technicians document their activities, and a supervisor portal, where scheduling of preventive maintenance inspections and other repairs is greatly augmented. This system contains an Ad Hoc Reporting Query screen that enables end users to modify or generate their own reports — eliminating the need for custom report development, and ensuring that MV will satisfy the reporting requirements set forth by City of Rosemead. Martin Camargo will ensure all vehicle files (electronic and hard copy) are complete and well organized. Preventive Maintenance A strong PM program minimizes vehicle downtime and supports MV's goal of scheduling more than 80 percent of all maintenance activities. The company's systemic approach to vehicle care places a focus on preemptive care, seeking to minimize reactive repair. Mid -level technicians typically perform preventive inspections and repair, within 500 miles of the required interval (or pursuant to contractual requirements). As inspections are due, MV's maintenance manager wilt schedule service during off -peak hours in an effort to maximize fleet availability during times of highest service demand. For this project, MV proposes a 48,000 mile total preventive maintenance cycle, with safety inspections (A -level) occurring at 3,000 miles. Vehicle Preventive Maintenance Cycle etc.) • Brake testing • Door and /or tift /ramp operation /cycling • Road test (engine, transmission, brake, steering) • Undercarriage (shocks, brake lines, filters, air lines, drive shaft, etc.) • Engine compartment (fluid and leak inspection) • Clean /check battery and cables • Steam clean /pressure -wash engine • Lubrication, oil and filter change (unless vehicle manufacturer recommends a different interval) 12,000 All A level tasks plus: .VI... OF4nau.IVC. 41 Proposal to the City of Rosemead for the O A Operation of Rosemead Transit • • Fuel filter change 24,000 All A and B level tasks plus: • HVAC (leaks, filters, temperature checks, function '.. inspections, brushes and fan motor condition) 45,000 All A, B, can C level tasks plus: • transmission differential f.uid change Documentation The technician performing the preventive inspection and repairs has the hard copy of the vehicle file with him or her. The technician will document all preventive maintenance activities on the PM checklist. During this time, the technician performing the inspection will repair any minor defects noted previously identified during daily inspections (or otherwise logged in the vehicle file). Oil Analysis Oil analysis is an excellent way to assess equipment condition, by detecting abnormalities before major issues arise. During the preventive maintenance inspection, the technician will pull an oil sample and send it Titan Labs for all analyses. Titan posts results of all n•nnrNnrr..uni. analyses online within 24 -hour of receipt. MV can provide the City . access to online oil sampling reports. Heating and Cooling Systems MV requires that its shops regulate passenger compartments to maintain comfortable temperatures at all times and under at[ climate conditions. During each PM inspection, the HVAC systems are inspected to ensure they are functioning and do not have leaks. The technician inspects the condition of all brushes and fan motors and changes the filters. It is extremely important to maintain and operate all air conditioning systems, especially, during the off- season. Operating these systems on a weekly basis at 10- minute intervals confirms appropriate lubrication of the refrigerant compressor; this prevents any leakage in the compressor shaft seal and ensures early detection of any refrigerant loss. Mobility Lifts and Ramps Mobility device lifts are inspected and cycled at each preventive maintenance inspection cycle. This includes the replacement of worn components, gear cleaning and adjustments in alignment as necessary. No vehicle is permitted to enter service without a safe, functioning lift /ramp. If a lift fails while on route, the vehicle wit[ immediately be removed from service and replaced. During the daily vehicle inspection each operator is required to cycle the vehicle lift to confirm proper operation. If a lift 42 MVTN•NSPoRTAno ,PoC. Proposal to the City of Rosemead for the O E A Operation of Rosemead Transit does not cycle or cycles improperly during the DVI, the operator must notify a supervisor who coordinates repair and /or delivery of a replacement vehicle. Smartbus and Transit Technology Maintenance MV employs properly trained technicians who are able to inspect, diagnose, and repair the various electronic on board systems, including but not limited to destination signs, passenger counters, AVUGPS, vehicle health monitors, and video systems. These devices' manufacturers provide OEM recommendations re:ative to inspection cycles, which will be followed to ensure proper operation at all times. MV will stock al( necessary parts and materials to ensure timely repairs. Farebox Maintenance Fareboxes are cleaned and inspected for proper operation as part of the preventive maintenance cyc'.e. Necessary repairs are immediately performed and maintenance records are maintained for each unit. If an issue is identified during a daily vehicle Inspection, or while on the road, a mechanic will be immediately assigned to complete the unscheduled repair. Once the farebox records are reviewed to determine if the failure is a repeated problem, the mechanic diagnoses the issue. If the farebox requires replacement of a part in stock, the repair will be made immediately. MV will stock swing units (bill validators /coin mechanisms) to support timely repairs. MV ensures oil, grease, cleaning card and other expendable stock levels are adequate. Daily Maintenance and Vehicle Inspections Pre -trip Each day, operators perform daily vehicle inspections prior to entering service. This 12- minute inspection covers the following items • Condition of tires, wheels, rims, and lug nuts* • Fluid levels (engine and transmission oil, cooling, windshield washer, brake fluid, and power steering) • Condition of battery terminals • Under vehicle leaks* • Alt glass and mirrors are in good condition and without chips or cracks* • All lights are operational (headtights *, clearance lights and reflectors *, turn signals, backup lights and alarm, emergency flashers *) • Air conditioner and heating, and defroster /defogger is operational • The vehicle is clean, cushions and seatbeits are secure* • Windshield wipers, washer, radio horn, passenger door are all operational* • Registration and insurance is valid and registration is visible • Brake pedal* and parking brake are operational • Steering wheel is secure, gearshift is tight* • On -board safety kit is stocked and complete (first aid, reflectors, fire extinguishers *, accident packet *, and body fluid kit *) i=cy 43 Proposal to the City of Rosemead for the Roo p Operation of Rosemead Transit • Lift is operating in both electronically and manually, and is free from leakage- • Lift interlock is operating properly' Note items marked with asterisks (`) are re- inspected during watk- around mid -trip inspections, during shift changes. Post -trip Upon return to the yard, the operator performs a 5- minute post -trip inspection, which requires re- inspection of the following items: • Condition of tires, wheels, rims, and lug nuts • Under vehicle leaks • All glass and mirrors are in good condition and without chips or cracks • At[ lights are operational (headlights, clearance lights and reflectors, turn signals, backup lights and alarm, emergency flashers) • Air conditioner and heating, and defroster /defogger is operational • The vehicle is clean, cushions and seatbelts are secure • Windshield wipers, washer, radio horn, passenger door are all operational • Brakes pedal is operational • Steering wheel is secure, gearshift is tight • Fire extinguisher is fully charged • Accident packet, and body fluid kit are present and accessible • Lift is operating in both electronically and manually, and is free from leakage • Lift interlock is operating property Defect Repair If the operator detects a safety hazard that prevents 9)p, the vehicle entering service, the operator will notify dispatch, who will contact the on -duty technician. The technician will determine if the issue can be quickly rectified or if the vehicle should be pulled from service. The technician performs an initial assessment of the issue to determine its severity and if the vehicle can be repaired in time for pullout (for example, a bulb or fuse replacement), or if the vehicle needs to be placed out of service (for example, the wheelchair lift is not cycling.) If the technician must place the vehicle out of service, he or she will initiate the lock out tag out process and the dispatcher will assign a standby vehicle to the operator. Warranty Repair MV will administer warranties, including documenting, filing, and processing claims. Martin Camargo, proposed maintenance manager, will manage all warranty recovery and ensure that MV performs covered repairs in a timely fashion. MV works with local h 44 Proposal to the City of Rosemead for the 0 E PAD Operation of Rosemead Transit dealerships for warranties associated with chassis work requiring OEM components. Additionally, a certified dealer for both Braun and Ricon, MV can perform all warranty repairs and access all technical data and updates for these lift units. This expedites repairs and ensures lifts are in superior working condition. The company performs warranty repairs to vehicle body, doors, body, electrical, seating, flooring, etc. using the prescribed warranty procedure. The maintenance manager will submit claims for reimbursement upon completion of repair. MV tracks all warranty repairs in Trapeze EAM. MV is authorized by Ford Motor Company to do in -house warranty work. MI/will submit to Ford for reimbursement of in -house repairs, saving vehicle downtime. Major Repairs MV typically identifies one or more local vendors from which it purchases rebuilt engines or in- chassis overhauls. Depending on the local resources available, and their associated costs, MV will determine the most advantageous approach; however, when possible MV prefers to purchase rebuilt engines. MV either purchases rebuilt transmissions or works with local vendors to rebuild existing transmissions. MV's maintenance team handles all transmission removal and reptacement /installation. It IS always best to replace the engine or transmission with new or rebuilt unit, so that a warranty is available for the replaced component. Body Repair MV is committed to making sure each vehicle remains in safe operating condition beyond its projected life. Body repair is an essential factor in this effort. Expeditious body repair eliminates hazards, assures passenger comfort, and reinforces the operators' pride in the service fleet. MV does not tolerate body damage or graffiti and will not release vehicles into service if they have excessive body damage or damage that presents a safety hazard. During the preventive maintenance inspection or the next scheduled detailing (whichever comes first) MV's technicians will perform all minor body repair, such as buffing out scratches, minor paint touch ups, etc. MV works with local body shops for major body repair work. Road Calls When a road call occurs, the operator will pull over to a safe location and contact dispatch. Using a troubleshooting guide, the dispatcher first attempts to talk the operator through correcting the issue. If the situation cannot be resolved, the dispatcher will contact the on -duty technician and patch him or her through to the operator to assess the severity of the issue. The technician will determine the following: • If the operator can resolve the issue himself or herself: In this case, the technician will remain on the radio and coach the operator as needed until the situation is resolved. • If the operator requires a replacement vehicle: In this case, the technician may deliver the vehicle himself /herself, or work with dispatch to send a standby operator to the field to transfer the passengers and resume the route. 3` r i4 MV TRANSPORTATION. INC. 45 Proposal to the City of Rosemead for the "r0D Operation of Rosemead Transit • If the technician must report to the field to resolve the issue and deliver the vehicle back to the yard: In this case, the technician will drive the shop truck to the location of the vehicle, and repair it at the site of the road call. • If a tow /wrecker service is required: In which case, the technician will work with the dispatcher, who will coordinate this process. The dispatcher will log each road call and the assigned technician will complete a vehicle breakdown form, which is stored in the vehicle file. MV tracks all road calls in Trapeze EAM and calculates miles between road failures in order to identify mechanical trends areas of needed improvement. Parts and Equipment During the transition, MV will work with the City staff and the incumbent contractor to understand the history of any parts ordering issues. MV has an extensive network of parts suppliers, with whom the company wilt work closely when transitioning the maintenance functions. When appropriate, MV assembles parts kits for tr standard tasks, such as PMIs. This expedites the time needed to check out and inventory parts. Alt vehicle and equipment parts are secured in a parts room, which is locked when not attended. Managers perform both random /spot and planned inventories to confirm all parts usage is accounted for and any discrepancies are investigated. MV follows all OEM specifications and uses only OEM parts (or equivalent). This prevents safety hazards white promoting best practices. OEM practices minimize the frequency of unscheduled maintenance, thus improving service quality, reducing costs, and maximizing fleet availability. MV tracks all parts inventories and use in Trapeze EAM. Vehicle Cleaning Program Maintaining clean vehicles is of the utmost importance; to support fleet appearance standards, no food, drinks, or smoking is allowed on -board the vehicle. Vehicle interiors are to be kept free of liter and debris throughout the day. Vehicles shall be free of vermin and insects at all times. All vermin and insects shall be exterminated immediately upon discovery, using non - hazardous materials. Scheduling of vehicle cleaning will not adversely affect service. It is critical that all vehicle - cleaning is documented on a vehicle wash tog and kept in the maintenance files. Vehicle cleaning wit[ be completed as follows: Surfaces dusted Exterior wash, Interior wash, - Cleaning of all Floors swept and including: including interior surfaces - vacuumed (mopped Exterior body - Vacuuming using an appropriate if needed) panels Sweeping and cleaner a9d - Interior panels and - Wheel wells Mopping protestant windows washed - Lighting tenses - Standee line and - Cleaning of all pholstery Spot_ _ y, Windows and Edges exterior surface i �'► EM M. Proposal to the City of Rosemead for the R&k AD Operation of Rosemead Transit DAY W""Y* Twice Y"rty cleaned mirrors 1 Modesty panels followed by polish - Trash removed - Tires and wheels Seats and wax - Any graffiti Bumper fascia Stanchions Cleaning, polishing discovered on the - Fender skirts - Grab rails and waxing of all vehicle is - Door edge guards Cetimgs wheels, rims, and Immediately - Rubber or vinyl - Side walls tires. removed Components - Instrument panel MV will use the City treated with a Steering where[ recommended preservative - Windows products or monthly - Wheels /hubs equivalent - Wheelchair Securement devices 'Or immediately following inclement weather. Safety Program In 2014, MV operated a total of 272,915,448 miles in areas of high density, extreme weather, and gridlock traffic. From the borough of Manhattan to downtown Los Angeles, to Anchorage, Alaska and Las Vegas, Nevada — MV provides passenger transportation service in some of the most challenging operating environments. MV has maintained stellar safety performance — with an accident frequency rating of just 0.041 preventable accidents that meet NTD reporting thresholds. Safety Program Safety Messages Daily, a corporate issued safety message is published and delivered to all MV locations. Each message is posted at the location and read over the radio by dispatch. Additionally, all meetings and conference calls must begin with a safety message. Mandatory Safety Meetings Safety meetings offer an opportunity to provide refresher training and address timely topics. All employees must attend this hour -long meeting each month. Based on the size of the location, several meetings may be scheduled to accommodate operator and staff schedules. Maintenance safety meetings are held separately, and focus on maintenance safety. All safety meeting agendas are issued by MV's safety department, and address topics in fleet safety (for example: defensive driving, wheelchair securement, adverse weather) and injury prevention (for example: drug and alcohol, back safety, bloodborne pathogens, and heat safety). Maintenance safety topics include subjects such as HAZCOM, back safety, and machine guarding. Additionally, monthly safety tasks are assigned with the safety meeting schedule (see table below). These tasks include facility inspections, completion of annual OSHA logs, and emergency plan reviews. All locations receive a safety meeting support r p 47 Proposal to the City of Rosemead for the R30--E,6& Operation of Rosemead Transit packet to aid the meeting facilitator. Support include the meeting agenda, an 48 MV T— SnORTATIDN, INC. - Facility Inspection January DriveCam Slips / Falls / Complete OSHA Emergency Log 2013 Action Plan Bloodborne Februa ry - LLLC /Intersections Pathogen Facility Inspection / Post 2013 OSHA Machine (Operator 300A Guarding edition) March Following Distance HazCom p - Facility Inspection LOITO Emergency April Mirror Setting Action Plan / Facility Inspection Electrical Fire Drill Backing Fixed g Facility Inspection -- Bloodborne May Objects Heat Stress / Remove OSHA Pathogen 300A Back Safety -- _ -- - -- -- June Pedestrians and Using ! Facility Inspection '.. Month Heat Bicyclist Wheelchair / National Safety Safety Securement Mobility Device Fire Safe / Fire July Securement Ergonomics Facility Inspection Exton uisher Training.. I Right and Left Fatigue I August Turns /Reference Management/ Facility Inspection PPE Points Wellness Facility Inspection /Review Injury and and Update September II. Distracted Driving Illness Facility IIPP Prevention Emergency Action '.. Plan (Safety Policy n21) October Proper Pre -trip Fire Safety / Fire Training Facility HazCom - - - - - —. Extingur Inspection _ Emergency November II, Adverse Weather Action Plan / Facility Inspection Housekeeping Fire Drill December 11 Month Review 11 Month facility Inspection Slips /Falls Review 48 MV T— SnORTATIDN, INC. Proposal to the City of Rosemead for the F 00 E A Operation of Rosemead Transit Certifications and Employee Development LLLC Certification MV's defensive driving program, known as the Triple L -C teaches professionals The Four Driving Principles to Safet}�": Look Ahead'", Look Around"", Leave Room' and Communicate' ". These principles reinforce operators' focus on maintaining ample room around their vehicle, while maximizing visibility and time needed to make safe operating decisions. This program has contributed to the company's declining accident frequency and improved safe behavior year over year. In 2015, MV introduced its LLLC Defensive Driving'" Instructor Certification, a three tier certification process (silver, gold, platinum) that certifies trainers for a period of two years. The training promotes succession; silver - level trainees must complete MV's new operator development course, the Trainer Certification Process, and the Advanced BTW ` Instructor Course. Gold -level trainees must complete the two -day certification process, V comprising class -based and in- vehicle training. Finally platinum status is achieved, when a gold - level trainee completes a two -day certification process with an Avatar Master instructor. Behind the Wheel Certification MV knows that operation safety is contingent on a strong and proven training program. The company's steadfast commitment to transit training is demonstrated in its unique approach to behind the wheel (BTW) training — the company requires that all BTW trainers are certified by MV before being released into service. Applicants that meet the following qualifications are considered for the role of a BTW Trainer, Work History Review Form (Preventable accidents, Worker Compensation claims, attendance, discipline warnings, performance reviews) • Supervisor Performance Evaluation (conscientiousness, safety oriented, tolerant of stress, excels in teamwork) • Completion of a structured interview with the safety training manager or operations supervisor • MV certifies BTW trainers using intense two -day training. Behind the wheel training includes: • Group Meeting to discuss Instructor Roles and Responsibilities • Self- Directed Courses and BTW Manual • Certificaticn Exam Part 1: 50- question multiple choice certification exam based on the principles and theories presented in the three self- directed courses. Candidates must achieve a minimum score of 80% to progress to the next step • Certification Exam Part 2: a 65- question multiple choice exam to assess their general knowledge of MV Transportation performance standards and BTW learning points. Candidates must achieve a minimum score of 80% to progress to the next step i. Po nv rw.HSro•..riov, wc. EE Proposal to the City of Rosemead for the O A Operation of Rosemead Transit • BTW Ride Along Evaluation On Board Monitorino Si In addition to the required eight (8) camera SEON system which continually records, MV will also provide the event - triggered DriveCam video system and the Mobileye Collision Avoidance system. Adding additional cameras provides extra security for both the vehicle operators and passengers and contributes to the overall safety of the services. Seon Camera System MV is providing the Seon Trooper TL camera system for the Rosemead Transit fleet. The Seon camera system includes eight (8) cameras running at the same time and records onto a mobile hard drive. The system also includes vMax view software that is ready to use for viewing video and archiving clips. This camera system meets all video surveillance requirements of the REP. DriveCam MV uses DriveCam's DC31P Video Event Recorder to monitor each operator's driving behavior. This system gives insight into how operators adhere to company and law enforcement policy, and provides MV's management team the information needed to refine and enhance training. The DriveCam Video Event Recorder (VER) is placed on the vehicle's windshield. The unit continuously monitors the operator's behavior and provides real -time in -cab feedback. Using exception -based video recording, the camera continuously records; however, data is only saved when activated by embedded sensors that measure force exerted on the vehicle (such as abrupt start/stops, sudden turns, accelerations /decelerations, speeding, and collisions). Additionally, the unit has a panic button is pushed by the operator (in the even! of an on -board incident, a passenger altercation, etc.). When triggered, the system saves data clips for a period of 10 seconds before and 10 seconds after the event. The event video and data (which includes views of the road ahead and of the operator) uploads to DriveCam's Risk Analysis Center where DriveCam's trained professionals analyze the events (review, score, and comment on each event) for MV's management to use in coaching operators and improving operator safety. Events are stored on a web -based portal for a 90 -day period. Afterwards, all events are archived to in -house servers for historical data retention. Mobileye10 Collision Avoidance System MV is pleased to offer the Mobileye collision avoidance system as an additional safety enhancement to the City of Rosemead. �J�m Mobileye is a windshield- mounted camera that detects other vehicles, pedestrians, and lane divisions in real time. Mobileye mOB/LEYE mitigates the primary risk factor that leads to vehicle collisions — operator inattention. An estimated 93 percent of all accidents are a result of human error, with nearly BO percent of all accidents resulting from operator inattention in the three seconds preceding the �. rb MV TR�NSPoP�nT10N, IuC Wy- 50 Proposal to the City of Rosemead for the R05&& Operation of Rosemead Transit accident. In an estimated 40 percent of rear end collisions, no brakes were applied. Further, 60 percent of road accident fatalities are due to unintentional lane departures. When triggered, the system will emit an auditory warning' when the following events occur: • The vehicle operator departs from the lane • The distance between the vehicle and the vehicle in front of it becomes too small • A forward collision is imminent • A pedestrian is detected • The operator exceeds the speed limit • This warning signals the operator to apply the brakes to avoid collisions. The system also offers intelligent high beam control, automatically switching high beams to low beams when oncoming traffic is approaching. This camera system supplements the safety monitoring capabilities of DriveCam; when Mobileye detects a near collision, it will trigger DriveCam to begin recording. This additional feedback will enable the DriveCam coach to more thoroughly coach operators in safe driving practices. Safety Policy and Procedures Safety Polity Manual MV's safety policies set forth operating guidelines that reduce workplace accidents, incidents, and injuries. MV's Safety Manual comprises more than 41 policies that address vehicle operations, regulatory compliance, maintenance operations, MSDS /hazardous materials, operational safety practices, and facility emergency management. Furthermore, MV issues documented Safety Guidelines that outline safety- related responsibilities for all safety, executive, and managerial/supervisory roles. These guidelines additionally outline expectations regarding facility safety and upkeep. Safety Point System All operators are subject to the assessment of safety points. The company's safety point system provides clear guidance for all managers when assessing operators' driving behavior. For new employees, receipt of four (4) points (or more), or more than two (2) separate safety point assessments, during the introductory period will result in termination. For those non - introductory employees, receipt of six (6) points (or more) in any rolling 18 month period, or receipt of three (3) separate safety point assessments within a rolling 12 month period, will result in termination. Safety points as assessed when an operator is involved in a preventable incident. Drive Cam incidents will be assessed points based on level of severity; all others are assessed as follows: Unsafe maneuver(s) or act oo Failure to cycle wheelchair lift H Failure to do a proper vehicle inspection (DVI) ' Additional option for haptic warning (shaking seat) is availabte 51 env.•nrtaron.nnaN. u.c. Proposal to the City of Rosemead for the R03-&& Operation of Rosemead Transit Improper following distance e Conviction of a minor traffic violation a Backing incident Minor preventable incident ®Any use of a cell phone or non company- issued electronic device while operating a vehicle Major preventable incident that does not involve serious injury, death and /or property damage in excess of $25,000 Major preventable incident with serious injury, death and /or property damage in excess of $25,000 Any preventable roll -away incident Failure to property secure /transport a mobility device Failure to immediately report a citation or incident in a Company vehicle Tampering with, disabling, or otherwise interfering with Drive Cam or other monitoring equipment Conviction of a major traffic violation' Emergency and Security Plans The management of MV Transportation, Inc. recognizes that the health and safety of its employees is of paramount importance to the successful operation of its business. Employees have a right to expect a safe and healthy working environment and safe job methods and practices. For that reason, MV holds safety and health as its highest value. MV managers and supervisors are responsible for maintaining healthy and safe working conditions and for the implementation of MV's Injury and Illness Prevention Program (IIPP) in their respective departments and at their d p� respective locations. Please find a copy of MV's Injury and Illness Prevention Plan included following the proposal. Employees are expected to follow safe work practices and procedures and adhere to all safety rules. All employees must take an active role in protecting themselves and fellow workers. - Employees are expected to detect and report unsafe conditions, practices, and behaviors in the workplace. Every effort will be made to provide adequate training to MV personnel. However, if there is ever any doubt about how to do a job or task safely, it is the responsibility of the employee to ask a knowledgeable, qualified person for assistance before resuming work. MV personnel are expected to assist management in accident prevention activities. Any potentially unsafe conditions and all on- the -job injuries must be reported promptly to the injured employee's manager or supervisor. MV has a number of plans and programs in place designed to mitigate risk and provide a safe, healthy workplace. Each of these plans is available upon request: M MV TRANSP N­ION,INC. 52 Proposal to the City of Rosemead for the O E AD Operation of Rosemead Transit • System Safety Program Plan (SSPP) . System Security and Emergency Preparedness Plan (SSEPP) • Continuity of Operations Plan (COOP) • Emergency Action Plan • Hurricane Preparedness Plan . Bloodborne Pathogen Exposure Control Plan • Fire Prevention Plan • Hearing Conservation Program • Lockout Tagout Control of Hazardous • Hazardous Communication Plan Energy Program r � 53 Proposal to the City of Rosemead for the E Operation of Rosemead Transit N. Screening and Selection Program Please see section E. Hiring and Personnel Policies for MV's screening program for all employees including vehicle operators. Drug and Alcohol Testing Program MV's Zero Tolerance Drug and Alcohol Testing Program is critical to its provision of a safe, healthy, and productive work environment. All of MV's employees are subject to the four drug and alcohol screening types, pursuant to their employment category (safety sensitive versus not safety sensitive): Pre - Employment All offers of employment are contingent upon the successful completion of a pre- employment drug screen. Failure to submit to said test, or a positive screen, results in revocation of the offer of employment. Random All safety sensitive employees are automatically entered into the company pool for random testing pursuant to FTA regulations. Post- Accident MV conducts DOT post - accident drug and alcohol testing immediately for any employee who is involved in an incident or accident meeting FTA/DOT criteria. If the accident does not meet the FTA/FMCSA testing criteria, MV will reserve the right to test any safety sensitive employee after any accident /incident regardless of the severity of the accident /incident. Reasonable Suspicion This test may be required if significant and observable changes in employee performance, appearance, behavior, speech, etc. provide reasonable suspicion of the influence of alcohol/ drugs. All frontline personnel are observed by supervisory personnel who are certified as having completed the DOT Supervisor's Class in Reasonable Suspicion Training in Drug and Alcohol. 'Under MV's Zero Tolerance Drug and Alcohol Testing Program, a positive screen of refusal to be tested under these conditions results in termination of employment Mrs. Esther Avalos, Director for Drug and Alcohol Compliance, administers MV's Zero Tolerance Drug and Alcohol Testing Program. It is regularly updated and complies and /or exceeds FTA and DOT requirements. MV has successfully completed each FTA audits to which it has been subject. Random drug and alcohol testing selections are determined using MVeScreen' software, a state of the art, computer- generated selection process program that randomly selects individuals (donor) for testing without showing discrimination. These assignments are available to the location on the first of each month to begin performing testing immediately. MV uses local occupational health clinics to perform the urine and breath alcohol collections for testing. MV contracts with Alere Toxicology for laboratory services, Dr. Stephen Kracht for MRO services and National Counseling Resources for "Vwi bp r � MV Tw�nSPDPTITIDN, iN[. 54 Proposal to the City of Rosemead for the 0 E AD Operation of Rosemead Transit substance abuse professional services. Duo Research handles blind quality control sample testing. All results are transmitted to Mrs. Avalos, who processes the information and provides it to the local management team. All employees receive FTA compliant training that outlines MV's Zero Tolerance program during initial training. Drug and alcohol testing procedures are addressed as part of initial employee training and annual supervisor training. O. Training and Retraining Programs Throughout the contract term, MV will continue to recruit and hold sufficient training classes to maintain a consistent pool of eligible, trained operators for service. This is a standard practice for MV's Paramount location, and ensures a fully staffed workforce at all times. 0.1. Operator Training Program All new operators participate in MV's full training TAR program which must be completed before they are v assigned to revenue service. Emergency replacement ` A _- _FLEET operators needed to address immediate turnover will come from MV's Paramount operating location. In this way, new operators can be trained without detriment to the Rosemead Transit service and without sacrificing operator competency. In 2010, in partnership with the leading expert in transportation safety, Avatar Fleet. MV launched its state -of- the -art training program for at[ operators. This training curriculum uses adult education techniques, keeping trainees engaged and interested throughout the duration of training. ]he program is supported across three principal domains, affective, cognitiveand behaviora( through a blended approach to adult learning, based on 6andura's Social Learning Theory. Under this approach, this training program focuses on positive attitude (affective), knowledge building (cognitive) and skill development (behavioral). Classroom training includes a combination of facilitator -led discussion, DVD presentations, and short quizzes. Students actively participate in these interactive sessions, and develop their skills first in closed course skills - building activities and then under structured behind the wheel training. Training is based on comprehensive driving standards that detaa every aspect of safe and defensive driving. This program offers consistent and thorough training to all new operators. Its module -based format offers trainers the necessary flexibility to provide refresher and /or abridged transition training, or customize training to address specific areas of concerns, e.g., unique service area, specific vehicle or service type, and dispatch procedures. Training Formats The entire new operator training program comprises five training formats: classroom training, pre- driving skills, observation, behind the wheel, and cadet training. 55 MV TNmsvOwT4�ON. Ipc. Proposal to the City of Rosemead for the (! E AD Operation of Rosemead Transit Classroom: 20.00 Pre - Driving Skills: 4.00 Observation: 20.00 Behind the Wheel: 20.00 Cadetting: 16.00 Total 80.00 Classroom Training The instructor -ted classroom training is based on an adult - learning interactive training model and uses video training modules which are reinforced by the written training /study guide. The video training is presented through an interactive, panel- hosted discussion led by MV personnel- Topics include safety, defensive driving principles and techniques, hazards communication, security awareness, employee policies and procedures, - - - - -..- employee wellness, sexual harassment, bloodborne pathogens, map reading, and on -road procedures. Testing occurs at the end of each module and at the end of classroom training with a cumulative, closed -book exam. Employees must pass with a score of 80 percent or higher in order to proceed to behind the wheel training. Pre - Driving Skills Designed to familiarize the student with the larger size and spacing of commercial vehicles before driving the veh.cle on the street, the pre- driving skills course training requires that all students :earn the use of multiple mirrors and vehicle controls. Observation Observation training is provided and gives students an opportunity to study the proper way to handle a vehicle. Once a student has successfully completed all pre- driving skills and observation training, they begin driving the vehicle on the street With a training instructor. Behind the Wheel (BTW) Training Behind the wheel (BTW) training focuses on honing specific basic driving maneuvers and skills necessary to ensure the safe operation of the vehicle under actual road operation. During BTW training, the student puts into practice what they have learned in the classroom and refines his /her driving skills with a certified trainer. During this period, the student must demonstrate mastery of 26 specific defensive driving and performance skills before graduation. Additionally, during BTW training, students will visit major trip generators, such as adult day health care centers, senior centers and dialysis centers. This familiarizes students with common stops and establishes relationships with staff and passengers within the service area. t � NIVT.+ RTnTIoN.ANC 56 n Proposal to the City of Rosemead for the A� Operation of Rosemead Transit Cadet Training After completion of the behind the wheel training, each trainee is provided with in- service cadet training with a line trainer. Operators will operate the vehicle and all on -board technology in service, and interact with the passengers on a practical level. During the training, the operator becomes familiarized with the routes, major trip generators, transit centers, and the service area as a whole. During this period, the trainee is closely monitored and receives his /her final road and training evaluation. Any areas of needed remedial training are identified and documented. Post- Training Testing and Remedial Training Before a student is released into service, he /she is closely monitored and receives a final road and training evaluation. Recognizing that not every operator is one hundred percent ready to enter revenue service after the base training program, MV offers up to 40 hours of remedial training. During the cadetting period, any areas of needed retraining are identified and administered based on this need. Training Highlights Defensive Driving - LLLC Alt accidents have a cause, which can always be traced back to one or more people - most commonly the operator of one of the vehicles involved in the collision. This underscores the importance of an effective defensive driving training curriculum. MV built its training curriculum upon the Triple L -C, an elegant and easy -to- memorize defensive driving course that teaches professionals the Pour Driving Principles to Safetyf ": Look Ahead'" • Look Around'" Leave Roo m'° • Communicate'" By using these four principles, operators maintain the maximum amount of room around their vehicle, improve their visibility, gain the extra time and information needed to make critical decisions while driving, and effectively interact with others on the road to prevent collisions. Developed throughout the course, these concepts provide MV's operators with everything they need to know to avoid collisions. Ultimately, the course helps operators see, think, and act their way through any driving situation. Sensitivity and Passenger Assistance MV places great importance on operator sensitivity and safeguarding the dignity of its passengers. MV's state -of- the -art, customized ADA Sensitivity Training Program is tailored to each contract and emphasizes courtesy, understanding, and the operator's responsibility to serve all passengers, regardless of background or disability. Practice and role - playing sessions are held with trainees to foster an experiential understanding of the challenges of navigating the system as a visually impaired passenger or as one who uses a mobility device. Video and classroom training is augmented by the involvement of representatives from the community, local advocacy groups, and care facilities. Y N 57 NV TRANS�RTATIQN, INC 0.2. Proposal to the City of Rosemead for the I O EA Operation of Rosemead Transit Operator training includes the study of different types of disabilities and mobility aids so that operators properly learn how to handle each one professionally and with utmost care. Training emphasizes how passengers in mobility devices generally require a greater level of time, attention, and particular sensitivity by the operator. It explains how the proper securement of the mobility device is critical to providing a safe, enjoyable ride for the passengers. To ensure ongoing safety for passengers, training and monitoring in this area extends beyond the initial training period. Customer Service All operators are provided four (4) hours of i • customer service training through the video - based START Training from Ergometrics. This industry- recognized program is highly effective at showing new and existing operators how to deal with a'.l types of potential challenges from customers while engaging them in real world situations that commonly occur in public transit service. START Training teaches operators the "how ", "when ", and "why" of providing customer service to passengers, coworkers, and supervisors, including making customers feel welcomed, establishing boundaries with customers, seeking assistance, communicating positively, problem - solving, and managing emotional escalation. Road Supervisor Training In 2013, MV again partnered with AVATAR in the creation of a custom road supervisor development program. The program comprises six (6) courses designed to improve coaching ability, increase safety awareness, and ultimately reduce incident frequency and improve customer satisfaction. The training program uses an adult learning platform that addresses the following topics: • Observation Techniques: This provides an overview of the training and discusses the role of the road supervisor in shaping operator behavior. Trainees learn how to properly observe operator performance. • At -Risk Driver Behaviors: Trainees learn to identify and correct behaviors that put operators at risk for accidents. • Teaching Triple L -C in the Field: Trainees learn how to give specific feedback to operators about driving defensively and preventing accidents by using the Four Driving Principles to Safety. (Look AheadT ", Look Around T, Leave Room —, CommunicateT ") • Communication Essentials: Trainees learn effective communication methods and develop skills to improve driver outcomes through increased positive communication. M MV TRAN5P w ATion. Wc. Proposal to the City of Rosemead for the F 0 E AD Operation of Rosemead Transit • Coaching the Professional Driver: This course teaches trainees the basics of coaching professional operators. A distinction will be made between coaching, training, and orientation. Additionally, this course will discuss the two types of coaching as well as teach supervisors how to coach and deliver feedback. • Accident Investigation & Follow -Up Procedures: Trainees learn the techniques for gathering complete, accurate and objective accident data used to arrive at true root causes and determine corrective action. They learn to further examine and analyze data as a means of preventing injuries, property damage and financial losses. 0.3. Dispatch Training MV's training program for dispatchers is built on sensitivity and customer care — critical components of any transportation service, especially those that serve persons with disabilities. As these individuals serve as the public interface for City of Rosemead's operation, it is imperative that its members are knowledgeable regarding the service, are skilled in customer service techniques, are well versed in service requirements, and are proficient in the use of the Simpli software provided by MV. To this end, MV provides this team with training in these areas. • Service Overview (5 Hours): Training begins with an introduction to MV and Rosemead Transit, followed by an overview of paratransit service and ADA regulations. This includes a discussion of employee expectations, service hours, important phone numbers, and topics specific to assisting persons with disabilities. • Ride -Along (3 Hours): To familiarize themselves with the service, passengers, and the nuances of on -road operations, dispatchers will participate in a ride -along with a vehicle operator. • Telephone Doctor® Customer Service Training (6 Hours): This video - based training focuses on improving telephone interactions with customers and providing the best assistance possible. Topics include characteristics of superior customer service, phrases to avoid, proactive customer service, ensuring a pleasant phone interaction, handling angry customers, courtesy in the workplace, and other customer service - related issues. Training also includes scenarios in which trainees learn practical application of customer service techniques. • Simpli Training (10 hours): Dispatchers also receive training in the use of the Simpli software. This classroom training covers how tasks for each position are performed in Simpli. • TimePoint System Use (6 hours): During this training, dispatchers receive complete instruction in the use of TimePoint for dispatching. Combining r � MV TRwrvmoPLtiON, INC 59 Proposal to the City of Rosemead for the ROJEIV A Operation of Rosemead Transit classroom, hands -on, and scenario -based training approaches, training topics include managing timeliness on the routes, special event planning and management, contract compliance, and meeting contractual performance goals. Observation and Supervised Job Performance (6 Hours): Dispatchers shadow a senior agent while on the job. During this mentorship training, these team members observe his /her position's duties in action. After the observation period, dispatchers perform their job duties while under supervision. 0.4. Maintenance Training Candidates hired to work in MV's shop are required to have the maintenance experience necessary to perform their duties. Once hired, a company orientation and on- the -job training in MV and City of Rosemead policies, procedures, and requirements is provided by the maintenance manager. General Training Topics Technicians are required to take all of the fallowing courses: • Orientation (2 Hours): Technicians will complete an orientation of the shop, equipment, tools, software, and company policies and procedures. • Safety Training (2 Hours): Safety training includes the use of personal protective equipment, lock out/tag out procedures, basic shop safety, the emergency action plan, hazardous communication, and vehicle lift equipment training. • Environmental Compliance (2 Hours): This module covers storm water pollution prevention, waste oil fluids storage and disposal, waste oil fluids storage and disposal, hazardous materials management plan, facility floor drain maintenance, above ground storage tanks, underground storage tanks, and body repair environmental compliance. • Facility Maintenance (2 Hours): This module covers facility cleaning, shop equipment maintenance, facility audits, and creating an enviable workplace. Technician Training Training for technicians spans a 40 -hour work week, which includes the general maintenance training described above, basic technician training, and vendor training courses. Technicians are additionally encouraged to participate in ASE certification training, r � MV TR•R6PORTnTION, INC No] Proposal to the City of Rosemead for the Roja% Operation of Rosemead Transit • Basic Training (12 Hours): Basic maintenance training includes a demonstration of all tools and equipment (including Trapeze EAM), and review of all safety procedures and hazmat requirements. Upon completion of initial orientation, MV also provides basic training in the infollowing areas: basic repair skills /preventive maintenance, basic electrical training, air systems and brakes, alternative fuel safety and inspection, vehicle electrical systems and multiplex, suspension and steering, engine service, tune up, troubleshooting, transmission diagnostics and service, and bus air conditioning and heating. • Ford Motor Company Training (as needed): In support of providing the most qualified and skilled technicians to its clients, MV offers exclusive access to all Ford Factory training through the Service Technician Specialty Training (STST) program. This program encompasses dozens of courses across ten specialties (electrical engine performance, engine repair, diesel engine performance, diesel engine repair, steering and suspension, manual transmission and drive train, automatic transmission, climate control, and brakes.) This training ensures comprehensive and progressive training based on experience, skill, and previous education /training. New model training provides an overview of required maintenance, diagnostics and systems in new vehicles — in time for the arrival of new vehicles. It addresses vehicle systems evaluations, repair practices and procedures. Under this partnership with Ford, unlimited online and classroom training is available. Factory and Manufacturer Training (10 Hours): MV coordinates with its parts and equipment vendors for periodic and ongoing technician training. The company provides OEM factory training from Ford, General Motors, Cummins, and Detroit Diesel, and works directly with manufacturers (including Gillig, El Dorado, Orion Ford, Chevrolet, Delco, Ricon, Braun, Carrier, Goodyear, Supreme, and Bluebird) for training. ASE Certification and Best Practices Training (10 Hours): MV supports its technicians in attaining ASE certification, and pays for all practice tests and materials, as weft as all testing fees. MV encourages its team to strive for ASE Master Certification, and offers a $1000 bonus for employees who obtain and maintain an ASE Master Technician certification status. This bonus is payable six months into the first calendar year of attaining certification. An employee 61 Mv,...,.a•,., o „.,.. Proposal to the City of Rosemead for the O p Operation of Rosemead Transit that attains more than one Master Certifications, they become eligible to receive a $500 annual bonus. 0.5. Retraining Programs In addition to refresher training provided during MV's monthly safety meetings, MV requires mandatory retraining at the following points of an operators' Return to Work Required when 8 hours - This training consists of a 6- (after 30 days or an operator hour classroom review and more of inactive returns from a 2 -hour behind the wheel status) "inactive" status road check. These focus an - (from a period of safety standards, defensive 30 days or driving skill, and vehicle more). familiarity, ' Post- Accident /for Required for any Varies Post - accident retraining is cause driver who has based on focused on correcting received a the driving deficiencies and "preventable" operator's standards that contributed rating for an ability to to the accident. The accident/ perform the '.. operator must demonstrate incident. This appropriate ability to perform all of the training must be tasks to required tasks to standard scheduled and standard. before being allowed back given within 10 to driving duties. days following '.. the formal accident rating. Seasonal These refreshers '. Va «es The training will include Refreshers are conducted in based on topics /material appropriate preparation of location and for the region, inclement operations topics. weather, environmental, during certain and traffic conditions. periods of the year, typically in the fall. - - - --- - -- Biaminimum -- nnually At a minimum of 8 hours This training consists of a 6- every two years hour classroom review and a 2 -hour behind the wheel road check. These focus on safety standards, defensive '.. driving skill, and vehicle familiarity. 1°► 62 Proposal to the City of Rosemead for the R03&& Operation of Rosemead Trarsit • Staff /Dispatch /Radio Personnel: In addition to the 12 hours per year for monthly safety meetings, monthly departmental meetings are held where relevant topics are discussed. Customer service, efficient reporting, best uses of provided technology, etc. are discussed providing an additional 12 hours of retraining per year. • Supervisory Personnel: In addition to the 12 hours per year for monthly safety meetings, operations team meetings are held to discuss refreshers on reasonable suspicion, accident response, customer service, etc. This provides an additional eight (S) hours of retraining per year. • Maintenance Personnel In addition to the 12 hours per year for monthly safety meetings, all maintenance personnel receive a minimum of 40 hours of retraining annually. This is comprised of safety meetings regarding pertinent safety matters such as OSHA, hazardous materials cleanup, PPE, etc.; as well as regular retraining from vendor experts on brakes, electrical, air systems. etc. P. Data Collection and Reporting MV will use multiple data collection methods including service software, enterprise resource planning solutions, maintenance management software, manual collection, and phone system data collection systems to meet or exceed all data collection, record keeping, and reporting requirements specified herein including: • Passenger count data by fare category • Total vehicle hours • Total vehicle miles • Revenue vehicle hours • Revenue vehicle miles • Wheelchair boardings • Dial -A -Ride passenger no -shows and cancellations • On -time performance (Dial -A -Ride) • Average telephone hold time • Number of calls on hold 3, 5, and 10 minutes or more • Passenger mile sampling data in accordance with a method approved by the FTA for NTD purposes Please see section F. Accounting and Reporting, section I. Reservations and Dispatch Functions, and section L. Maintenance Program for detailed information. Daily togs, service reports, farebox revenue records, maintenance reports, and summaries will be available for City review at the operations facility by 3:00 pm the next business day. MV will also complete yearly and quarterly reporting as required. CHP inspection records will be supplied to the City within one (1) business day of their conclusion. 63 MV rn.r.•no•r.r,o,.. INC Proposal to the City of Rosemead for the OCR[) AD Operation of Rosemead Transit Q. Transition Plan and Time Schedule MV's transition plan recognizes that a solid implementation methodology and strong management approach are critical to ensuring a smooth service transition. Using an extensive network of experienced support personnel, MV focuses on organization, efficiency, and quality service while delivering the right leadership and necessary resources, without bureaucracy and micromanagement from corporate headquarters. As a result, MV is able to transition service quickly and * ill+� without service disruption. Implementation Methodology t Effective communication and relentless attention to detail drive MV's transition approach. MV's transition leadership team will hold biweekly meetings with City of Rosemead. Discussion topics for these meetings include the progress of the transition, task list changes and updates, potential challenges, and a took ahead to the next two weeks. In addition. MV's implemenation team meets daily each morning to review the transition plan, outstanding tasks. current issues, and current task lists. Transition Planning MV follows a detailed startup schedule that identifies each task, subtask, dependent tasks, duration /timeline, and staff assignment. A draft startup schedule for this transition is included at this end of the proposal to demonstrate the tasks required during the transition. MV's transition team updates this document throughout the transition period; however no item on the schedule is marked "complete" without confirmation from the startup manager. Management Approach Regional Vice President Judie Smith wilt oversee all startup activities and serve as MV's full -time transition manager for this project. She wilt work closely with Lina Patten, the local management team, and MV's support team to direct all elements of the transition. MV's transition team assigned for this project comprises the following team leaders Team Oversight_ _ Judie Smith, Regional Vice President and Transition Manager Client Liaison & ug G Dotes, President Contract Compliance Judie Smith, Regional Vice President and Transition Manager Lina Parten, Project/Safety Tra nmg Manager Scheduling-&- Lina Parten, Project /Safety Training Manager Operator Assignments Operator Training & Lina Porten, Project/Safety Training ma _.._.1 — Y g.. Manager Recruiting_ Security /Emergency Lina Porten, Project /Safety Training Manager Planning & Hector Vargas, Director of Safety Assessments ME Proposal to the City of Rosemead for the O E A Operation of Rosemead Transit Human Resources Cristina Pereira, Director of Human Resources Passenger Relations Lina Parten, Project /Safety Training. Manager Service Quality & Judie Smith, Regional Vice President and Transition Manager Contract Liaison Lina Patten, Project /Safety Traininq_Manager Maintenance, Fleet, Joel Ross, Director of Maintenance Equipment & Martin Camargo, Maintenance Manager Facilities Personnel & Training Lina Parten, Project /Safety Training Manager Budgeting & Finance Kimberly Friedmann, Director of Accounting Lina Parten, Project /Safety Training Manager Initiatives to Gather Feedback During the transition, MV would like to implement two additional programs to increase the amount of feedback MV receives from both the City and the passengers. These programs will provide crucial feedback for service adaptation and improvement. Secret Rider Program With the City's permission, MV will establish a secret rider program composed of regular passengers willing to provide feedback about the quality of MV's service. Lina Parten, general manager, will recruit "secret riders' who will observe service on a regular basis, monitor operator performance, customer service techniques, passenger assistance, and fleet cleanliness. All secret rider evaluations will be scheduled by Judie Smith, regional vice president, and unannounced to the local team. A full evaluation will be made and catalogued based on route, time of day, bus number and other pertinent data. This information will be presented to the City, along with any corrective action plans needed. Feedback (positive and negative) gained from these evaluations will be passed along to the operations team . with appropriate . follow up. Regular, direct passenger input will help MV ensure that it is meeting the riders' expectations and providing excellent service. Personnel Plan Retaining the Existing Team The continued presence of the current workforce promotes consistency, experience, and tenure in service. MV strives to retain as many of the current employees as possible, provided they meet the minimum qualifications, have a strong employment record, and receive the City's approval MV will retain these individuals at their current compensation level or better. All employment offers made will be subject to successful completion of duties with the current provider and pending completion of required pre - employment background checks, drug screens, and other required certifications. Outreach To ensure it keeps the existing workforce engaged and informed throughout the transition period, MV will meet with these employees immediately upon contract award. MV will schedule meetings during off -peak service hours, where a representative will M MV Twnvav09unON, luc. Proposal to the City of Rosemead for the 0 AAA Operation of Rosemead Transit explain the transition process. MV recognizes that a few employees may not qualify or accept a position with MV. MV's transition team wilt actively recruit new employees during the transition period to fill any open positions. Vehicle Operator Evaluation and Training In addition to pre- employment screening, MV conducts on -road evaluations of all existing operators, and provides each with orientation, customer service, and refresher training. This training is essentially an abridged version of MV's operator training program. The transition team will schedule classes during weekends and nights to accommodate wok into the ■■�I` during the day vehicle operators newly hired into the system will attend MV's full operator training program. To minimize the impact that the transition has on the current workforce, MV will request to conduct operator evaluations in- service. If the incumbent contractor will not accommodate this request, MV will schedule evaluations during off -duty hours. MV will also request access to each employee's training fife. This information is legally available to each employee; however, it is more efficient to work directly with the outgoing service operator to obtain these files. If the incumbent contractor will not accommodate this request, MV will advise employees to obtain copies of their training files directly. Equipment and Facilities Fleet Transition MV has extensive experience in fleet transitions and understands the provisions of this process. MV will schedule fleet acceptance inspections with the City of Rosemead and the outgoing service operator. These inspections will occur prior to transitioning the fleet, with ample time to complete any necessary corrective maintenance. Joel Ross, director of maintenance will manage the fleet inspection and transition. He will facilitate MV's communication with the City and the outgoing operator regarding the fleet condition, serving as MV's maintenance representative to the City. Parts Inventory Upon award of contract, MV will initiate the parts ordering process. MV wnl also work with the City staff and the incumbent contractor to understand the history of issues regarding parts ordering. MV has an extensive network of parts suppliers, with whom the company wilt work closely when transitioning the maintenance functions. Many of these suppliers are current suppliers for the incumbent service provider, further promoting a smooth transition. T STARTUP SCHEDULE d d V i Ld dN a� c @ �a e d 00 3�d d E na E E A E O � O r� t4� C 0 to e 0 c 2 `o E c - rc 0 2 K c u ■ o: "a ■ ■ m ■ o ■ - 8 ■ E. • m . N ■ m . L ° . 8 m . E ■ � t u . m N m u H . ow E 3 c � E� m n • Em ■ � E o� ■ mi D ■ _ h m u Z m oy � 'w 9 C L L N~ v c w om 3M m c E� d p0 E m n m o� 0 r U e a a 0 p m V 2 m m N � m a� c C N~ a C q O m W m � E m as E m r E we o� 0 U a m u 2 m m N � m 9 C L N ~ 0 C m O m C � E� m av E w — E 00 cc `o U a _ a SAMPLE MONTHLY MANAGEMENT REPORT FORMAT MV Transportation, Inc. C' Department 33135, P.O. Box 39000 San Francisco, CA 94139 707 - 863 - 8980.707- 863 -8943 Number. 1426 Name: City Of Lawndale Address: 14717 Burin Ave City: Lawndale State CA Contact City Description _0.00 Express MAY - 2015 0.00 Residential MAY- 2015 Less Feral Invoice No.O Date 5!152015 Terms 30 90260 Due Date 6/142015 Service Date: MY 2015 coda unit Pace TOTAL 4080 -0 4080-0 Have a Safe Day! Please asset us in applying your payment correctly by Tell the remmame slip with your payment 10 MVTransponalsm Inc. Department 33135. PO Bon 39000 San France., CA 94139 (Division (Check (Check Amount W USE ONLY Customer Number Customer Name Ch of Lama le Invoee Namber 0 Invoice Amount am+ SubTotal 4090. __.__... LISD TOTAL Lewndale FU l$ummsry MAY 2015 v"I'll Fw m pu 00 .1 gxq•mw co n n 00 00 p,. P.,a,wa x 00 o0 p 00 p+5 sp�.•� ac sac s.epx n mua 00 00 P 00 ws sq..a 00 qs o0 ax 00 00 YNXriS 00 00 91. Pe n w.. 00 00 Pxe.eun go Gpm 00 562015 .en,a., 00 ns 00 00 SQ3Q0�5 00 n mx 00 91. P xa.nuY 0.0 px. 00 0.0 q 00 .11 .11 spa. oo pt. gn.yinul 00 00 Do- 0o Lpu. 00 L q 9n wx. 0.0 00 P•sp+�n1w 00 pn 00 oxu swx Bn E•pee, 00 0.0 gxe.ww 00 n x. 00 ao u�p.p 00 I.— Do 00 espn..a oo 9n pn 00 d�RROA • 00 E.wx, 00 .74 Wabmd 00 171 Rnx 00 ao n n. 00 0o nspnJ oo pm wx. 00 S�e"M�3 a oa oo 9n 00 sp.na o0 a•sp.n oa rx. 00 o a psp.nV 00 sm I o0 03 S +pxpif I—, WI grtx 00 eyyrtn 00 1p 00 1171111 1— n 00 p,. P.,a,wa 00 ms o0 m p+5 00 ..pax, ae 00 ws swn 00 .x 00 qs o0 n n 00 YNXriS me 00 91. Pe 00 n 00 S2�pp�5 '+w.px Gpm 00 9+. qsp.. 00 ns 00 SQ3Q0�5 .Ny n mx c0 91. P xa.nuY 0.0 ms spa. 0.0 r s.wNry 9n Ep . 00 pt. gn.yinul 00 a Do- Lpu. Do L 00 00 1111115 mm 171 q • 00 915 11 sq.. 0.0 smxcm n x. 00 .wenp 00 00 n pn 00 00 v. Do 171 Rnx 00 o0 171 a 0o I All I .Mry wx. 00 91. oa 1, 00 d 00 a•sp.n oa 9vs o a a my T.I. comae :1Nc E FUELINDEX MAY 2015 Contractual Fuel Price At Ince tion $ 2.296 Average Price this Month from EXPO Fuel Re ort $ 2.296 Percentage Change 0% Gallons Used From Ex o Fuel Re rt - Ad ustment for Increased Cost $ Adjustment for Reduced Cost $ Adjustment Due $ - m COMPLAINTS vea Ibnn fMU Re95on WuWroJ A11 July AID /upiat A11 EepYrrCef AID awl AIJ Ibrprtw M11 pvnnty AIS Januvy ID15 Febu�ry A15 Ijil AI5 rynl 1015 Mey AI5 Jum vro a city of li� Fiwl Year 1I El I R LawMaie. —Irm N 2015 5N10 OEM e� ow mg mwHom I.-,. NAY M15 6p W 1 H «xfo �0 ®V 1 H `iM l a�meie StYasO¢ M5v 3035 I.,. 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' oe oe I -DD N DO D. oa , oo rorus moo I oo — 1 oe I eo as 7 oo 1 .. ' oe oe I -DD N MA LWI 0 INJURY AND ILLNESS PREVENTION PROGRAM f" "NPW, MV TRANS�IRTATION, IN M 1 � t uki and Illness Prevention Program Table of Contents 1. Introduction ......................................................................................................................... ..............................2 1.1. Objectives .......................... ......................................... .......................................................................... ....2 1.2. Safety Policy............ ............... ... .................... ___...._............. ........ ....................... .. ... ....................... ....3 1.3. Work Conditions ..................... ._.._.......................... ........... ................. _.. ........... .......... ................... _. ..... 3 3. Participation and Compliance ............................................................................................ ..............................5 3.1. Employee Agreement to Participate .................. ...... ................ ...... .... ._......_. ....... .............................. ... ... .5 3.2. Compliance ......................... ................... ._........._._ .......................... _, ... ,.. ... ..... ........ ........... ... ............. .5 3.3. Consequence of Non- Participation............ ._._.._ . ......... ...... ....... .... _. .... .,.......... ....._........6 5. Incident Investigation ...................................................................................................... ............................... 10 5.1. Incident Investigation .. ........ ............. ._ ..... ,........ ......................................._......,.....,... .............................10 5.2. Reporting an Injury Incident ...................................................................................... ............................... 10 5.3. Procedure ............................ ,................................... ...... ..... ..................................................................... 10 6. Record Keeping ................................................................................................................ ............................... 12 6.1. Scheduled Inspections ..................... ...... ................. ...... ....... ......... ......................................................... 12 6.2. Safety and Health Training ......... ......... ... .... ... ..... ........... .................. ........................................................ 12 6.3. Injury or Illness Report ........ ,., .......... ........ ............................... ................... ............................................. 12 7. Acknovdedgement Forms .................................................................................................. .............................13 Page 1 and Illness Prevention 1. Introduction 'I he management of MV Transportation, Inc. recognizes that the health and satct of its emplovees is of paramount importance to the successful operation of its business. Fmplovecs have a right to expect a safe and healthy working environment and safe job methods and practices. Pot that reason, 1I\' holds safety and health as its highest .Inc. v \R' managers and supervisors are responsible for maintaining healthy and safe working conditions and for the implementation of NfA "s Injury and Illness Prevention Program (IIPP) in their respective departments and at their respective locations. F3mplrn-cce are expected to follow safe work practices and procedures and adhere to all safety mlc. All employees must take an active role in protecting themselves and fellow workers. Emplo%ees are expected to detect and report unsafe conditions, practices, and behaviors in the workplace. P:vcr" effort will be made to provide adequate training to NIX personnel. l however, if there is ever any doubt about how to do a job or task safely, it is the responsibility of the employee to ask a knowledgeable, qualified person for assistance before resuming work. SIC personnel are expected to assist management in accident prevention activities. Any potentially unsafe conditions and all on -the -job injuries must be reported promptly to the injured employei s manager or Supervisor, Approvals Name Signature l Printed Name Date Department Lead, Bridges Human Resources: Executive Approval . hore:'Che references herein to ",R "' or "NR' Transportation" describe %R' Transportation, Inc., to include all its subsidiaries, joint ventures, partnerships, and affiliates. 1.1. Objectives the objective of the safety policy /program and administrative procedure is to prevent accidents, reduce personal injury and occupational illness, and comply with all safety and health standards. "I'hrough employee training, education and participation in this program, JIB' hopes to develop and maintain employee awareness, health, and safety. Program Objecuc es: Injury and Illness Prevention Program 0 • To provide employees with a safe environment in which to work through the identification and elimination tit hazards • To ensure that supervisors accept their basic responsibilities for the safety of employees and guarantee the consistent enforcement of safety requirements be all levels of management at all locations • To make a concerted effort to insult safety awareness in ee-cr- employee • To provide employees with the knowledge of cafe and effectn e merleals of performing their job through ongoing instruction and training • To adhere to all local, state and federal safety codes, recognizing that these are considered only minimal safety requirements in many instances • to make certain each employee understands and accepts that individual safety responsibility is a condition of emplotment 1.2. Safety Policy Local, state and federal laws, as well as company policy, make the health and safety of \I\' personnel the first consideration of our business. 'to be successful in this endeavor, all employees on every level shall adopt positive attitudes towards injure' and illness prevention. \ \'c most also cooperate in all safer and health matters, not only between management and employees, but also between each employee and his or her respective coworker, Only through such efforts can our safety program be successful. Our ultimate goal is zero accidents. 1.3. Work Conditions It is the responsibility of all personnel to be watchful of conditions in all work areas that can produce or lead to injuries. nIV employees will never be squired to do a job that is known to be unsafe, or harmful to one's health or safety. Cooperation in detecting potential hazards, reporting dangerous conditions and limiting workplace risks is the duty of every employee. Employees must inform their supervisor immediately of am situation that is beyond their ability or authority to correct. NV employees will not be disciplined or suffer any retaliation for reporting, in good faith, a safety violation or potential hazard. Page 3 Fi Po�de lrtNem' Injury and Illness Prevention Program 2. Roles and Responsibilities 2.1. General Manager Cnda the authority of',P,'s Hoard of Directors and the chief operating officer (COO), the general manager is responsible for overall management and administration of the IIPP. All levels of management are expected m fully support the sateq' chrcctor and ensure that all safety pracuces and procedures are uniform, and faith enforced. 2.2. Safety Manager "fhe safer manager has the authoutc and responsibility to develop and implement the IIPP at his /her division. 2.1. Supervisors or other Lead Personnel Lach supervisor is responsible for implementing the IIPP in his /her work area, and for answering emplovee questions about the IIPP. Supcnison, must keep a current copy of the IIPP available to emplocns upon request. In addition, sopen'isors have full responsibiliq in providing employees with an understanding of the safe and effective methods of performing their job, through continuing instrucuon and training as well as ensuring they adhere to all local, state and federal safety codes. A o peryisor's failure to provide employees under their direction with the proper training will result it, disciplinary action and mat be grounds for dismissal. Page 4 and Illness Prevention Program Vrt Aft 3. Participation and Compliance 3.1. Employee Agreement to Participate A safe and healthy workplace is among NR"s highest prionties. All personnel are expected to use safe work practices at all times. V hile \R' cannot anticipate even' workplace hazard, the following general principles should serve as a guide for \R' personnel: • Ahvays be safety conscious • Know the iwo; procedures and responsibilities related to your job • Discuss safer- situations with your super, Lsor and /or the safety manager • .\ttend all required . safen training and safer' meetings • Read all posters and warnings • listen to instructions carefully • L'se safe workplace practices participate in accident investigations as requested • Accept responsibility for the safer' of yourself and others • Maintain all required documentation As a condition of employment with \R', employees must read and understand this UPI) and know where to find an updated copy. it is the employee's responsibihr to ask a supervisor or the safer manager for assistance and further explanation should any pmcision% of the IIPP be unclear. Idmpinvees who follnw safe and healthy work practices will have this fact recognized and documented on their performance reviews Employees who are unaware of correct safer and health procedures will be trained or rerrained as described in Section 40. \\ illml violation of safe work practices may result in disciplinan action in accordance with company policies. 3.2. Compliance Managers and supervisors are obligated to ensure all safer and health policies are clearly communicated and understood be NIA' personnel. 'Io ensure compliance, \R' shall: • Conduct safety orientations for new employees; • Recognize employees that perform above and beyond \R' safety policies; • Promprh' distribute or post updates and ounces, via written or electronic means (e.g. bulletin boards, newsletter, etc.); Page 5 m Injury and Illness Prevention Pmgrnm • Conduct periodic safety meetings, • Prucidc fortual and informal training; • Vneourage emplovec reporting of unsafe conditions; and Discipline. pernonnel for tailure to comply with safety policies. 3.3. Consequence of Non - Participation Personnel who purposefully or willfully fail to complc with the established politics and procedures outlined in this i1PP, will be subject to tlisciplinan- action, up to and including tcmiination. Page 6 and Illness Prevention Program a 4. Safety Training and Communication 4.1. Overview In order to maintain a safe and healthy work eminmment as well as complying with local, state, and federal safer' codes, NR' requires all personnel receive general and job - specific safety training and emergency information. Directors and managers are responsible for ensuring supervisors are bulk trained and knowledgeable in safety and health hazards to which employees under their immediate direction and control may be exposed. 4.2. Training Supervises are responsible for ensuring all personnel under their direction receive training on general workplace safety as well as safey issues specific to their job. This includes safety orientation for new employees and any additional training needed for job - specific hazards. Employees must complete this training before they can work unsupervised. 'Prainiug and educauunal information will be provided when • I her, have heen significant recisions n, the IIPP; • ISmploYec, are initially hired; • Employees arc given a new job assignment whore training has not been received; • New substances, processes, procedure, or equipment are introduced to the workplace and represent a new hazard; • An employee is found in violation of \1 \' politics and procedures • A new hazard has been discovered; or • As needed, for any reason deemed nrn•ssan. Training topics may include, but are not limited to, the following subjects. • Contents of the IIPP • games of MV salen and health personnel and site safer responsibilities • Safe work practices for job - specific assignments • Fire prevention and protection measures and location of portable fire extinguishers, sprinkler systems, and smoke and /or Ere alarms • Chemical and physical hazard identification in specific work areas • Emergency procedures and locations of first aid supplies and other emergence equipment • Disaster preparedness and response, including building evacuation procedures • Hack care, body mechanics, and proper lifting techniques Page 7 11 and Illness Prevention • Hazard communication, including training on safer' data sheets (SDS), chemicals hazards, and container labeling • proper housekeeping • Chemical pill reporting procedures The safer manager, supervisor, and /or his /her designee shall conduct monthh safes meetings on topics of interest which are relevant to their employtes work activities. I.rnployecs will be given an oppommm to ask yucsti(ns and to raise ant safety concerns. These meetings will also provide an opporionity to review the specific causes and eorrocme actions fur anY occupational injun, illness, or near trusses that have occurred in the prior months. 4.3. Communication 1I\' values open communication between management and personnel on all matters pertaining to safer- and health. 'I he system of communication consists of: • \Corkplace safer and health training; • Posted, or distributed sa fet_t -ndamd in&tmtatiunal material; • .\ system for emplovecs to anom muusl'v inform management about workplace hazards; • \C 'hen necessan, provide translation to effecm ch communicate safety and health concerns; and • Hazard identification and abatement. 4.4. Workplace Inspections Sup, ts,a)c will review work operations daily for compliance with sate work practices and standard operating procedures. At least nwnthh, each superisnr or his /her designee will conduct more in -depth inspections to identi& workplace hazards and unsafe conditions or work practices. :additional inspections will take place when: • The IIPP is initially established; • Occupational injury- or illness has occurred; • \ workplace conditions warrant an inspection; or \\ henever a supervisor is made aware of a new or previously unrecognized hazard. \ record of the inspection and discrepancies found shall be maintained by the safety manager and a follow -up action plan shall be established to ensure that corrective measures arc taken. 'I he safer manager will also conduct periodic valkthroughs at his /her division. Page 8 Injury and Illness Prevention Program 4.5. Abatement of Unsafe Conditions V hencvcr an unsafe or unhealthy condition, practice, or procedure is observed, discovered, or reported, the safery manager or his /her designee will take appropriate corrective measures in a timely manner based upon the secerm- of the hazard. Inspection findings still bc prepared in writing and maintained by the safer manager. Employees will be intormed of the hazard and interim protective measures taken until the hazard is cor,cted. If the hazard cannot be unmediateic abated, all personnel shall be removed from the affected area. Access to the area will be controlled until the safety' of personnel can be assured. Page 9 vmweTm..- F3 and Illness Prevention 5. Incident Investigation 5.1. Incident Investigation "fhe first response, by a supen"i,or to an incident, is to begin an incident investigation immediately and submit a preliminary report to the safen- manager within ?J hours. The focus must be to place priority on leering as much as possible about what happened and to identih' means to present similar occurrences in the future. 'fhe incident inycsugation shall detail such things ac • The reported injury /illness • Close Calls: These arc safer- related incidems which could have resulted in an injure /illness (e.g. chemical spills, tires, equipment left turfing, water leaks around electrical equipment, shp /trip /fall hazards not marked) • Cnderhing causes of the incident 5.2. Reporting an Injury Incident l iyep work related injun' requiring more than a Nand -Aid, no matter how minor, must be reported to the upen isor, general manager, or maintenance manager. • Lmployces arc responsible toy reporting all illnesses, injuries, exposures incidents, property' damage, near misses, and hazardous situations immediatelY or before the end of their shift; • Participating in the incident im-estigation; and • Completing the appropriate fovns and contact information. 5.3. Procedure I'he ti flowing procedure for documenting the illness and injun investigation is as follows • I , an unbiased approach to finding the cause of the injury. • Dcm clop an analysis of what happened, how it happened, and how- it could hays been pre, incd. • Visit the scene of the incident as soon as possible (when it is sate to do so) to obtain important details from witnesses while those detail are fresh in their mind,. • If possible, interview the injured worker at the scene. � � Page 10 Injury and Illness Prevention Program OWA • All interviews should be conducted as privately as possible. Interview witnesses one at a time. 'balk with anyone who has knowledge of the injury /illness even if they did not actually witness it. • Consider taking statements in cases where facts are unclear or there is disagreement about the facts. • Document details graphically. Use sketches, diagrams and photos as needed and take measurements when appropriate. • If a third party or defective product contributed to the injure, save anv evidence. It could be critical to the recover, of claims costs. Serious injuries, illnesses, or death of an employee must be reported to as soon as possible, within eight (8) hours to risk management and the regional vice president. Serious injury or illness means an injury or illness which requires: inpatient hospitalization Cor more than 24 hours for other than obser'adon, a loss of any member of the body, or any serious degree of permanent disfigurement. Page 11 Injury and Illness Prevention Program 6. Record Keeping 6.1. Scheduled Inspections 'llre safety manager will maintain records of tomtal inspections for at least three scars. lhcse records will include at minimum the work location, date of inspection, inspector's name, and description of anv hazards or unsafe condition identified and eorreCtive actions implemented. 6.2. Safety and Health Training Documentation of safery meetings and training is the responsibilm of the sates manager and /or his /her designee Training must be documented using written sign -up sheet, that show at minimum the date of training, the names of personnel in attendance, topics discussed, and the instmnor's signature. Copics of are written training matcnals will be retained to document specific training content. This documentation will be retained for at least three teas. 6.3. Injury or Illness Report "lhe purpose of the safety program is to limit the incidence of error and carelessness through awareness. Record keeping and rtwiew of accident /injure records is one wav to maintain awareness and avoid a recurrence of a similar eccut. Basic records that shall be maintained: • limplocer's Report of Occupational Injure or Illness • lnnual lug and Summary Report of Occupational Injuries and Illness The responsibihn' of completing these records shall he that of the cafery manager or his /her designee.: W reports most be maintained for no less than five scars. 1� � Page 12 Re Rwr6[lrtedmn 7. Acknowledgement Forms Injury and Illness Prevention Program ,No Page 13 M Injury and Illness Prevention Program: Acknowledgement RECEIPT AND ACKNOWLEDGEMENT OF POLICY AND TRAINING INJURY AND ILLNESS PREVENTION PROGRAM I confirm that I have received a Copy of the document utled: "Injure and Illness Prevention Program" and understand its provisions. I further continn drat I have received training pursuant to this Program. Signed: Title: Date: Page 14 0 MV TRANSPORTATION, INC. June 29, 2015 Start Hawkesworth _lssistant Cary Slanagcr City Clerk's Office Citv of Rosemead 8838 E. Valley Blvd. Rosemead, CA 91770 U: Operation of Rosemead Transit Dear b1r. Hawkesworde A W is in receipt of the email dated June 23, 2015. Pursuant to that email, b1V respectfully submits the following clarifications to the above - referenced procurement. V e hope that these explanations provide ample clarification; however, should the Ca v of Rosemead require any additional information, please do not hesitate to contact me at any rime. I remain your primary contact for this procurement and am authorized to make representations for 1SLV Transportation, Inc., to include all its subsidiaries, joint ventures, partnerships, and affiliates (the bidding entity). I can be reached any time of day at 214.662.0499 or justimpate @mvtransitcom. Additionally,',Ir. Joe Nscobedo, senior vice president, will sen -c as your secondary contact he can be reached any time of day at 623.340.3209 or joe.escobedo @mvtransit.com. Thank you for your ongoing consideration of D1V Transportation, Inc. \Q'e look forward to working with you throughout the remainder of this procurement. Best regards, Justin Pate Vice President Business Development 479 Mason Street I Suite 221 1 Vacaville, CA 95688 1 P 707.446.5573 1 F 707.446.4177 1 www.mvtransit.com Proposal to the City of Rosemead for the Operation of Rosemead Transit 1. The proposed staffing on p.12 indicates that the Project/Safety Training Manager will be committed to the Rosemead project for 10% FTE, or 4 hours per week; Operations Supervisor for 5% FTE or 2 hours /week, Maintenance Mgr. at 5% FTE or 2 hours /wk. Please explain how the Rosemead Transit project will be effectively managed with 1 day of management staffing per week. M% "s FT F. percentage is the means for the Can of Rosemead to understand how much time is being charged to the City for the above referenced positions to include Project /Safety Training Ielanager, Operations Supervisor, and btaintenance Manager. In 11%Is. Parten's case, the percentage is ten (10) percent, with Five (5) percent for maintenance and operations supervision. This does not mean that, for example, Ms. Patten or any of her team is capped in terms of the amount of time they will spend working on the Rosemead Transit project. zvn' is in a unique position in that it has a central location in the Los Angeles area, with many resources at its disposal to support Nis. Patten and manage Rosemead Transit In addition to the supervision fisted above, MV's organizational chart on page 12 also shows two fully dedicated road supervisors. These superyis'ors will be out in the field monitoring service and reporting back to the operations team throughout the service day. Ms. Parten and her team understand that there may be days when she will require more time for Rosemead meetings or service planning. During these times, the rest of the management team will support her and allow her to focus on Rosemead Transit as needed. MV looks forward to the opportanaty to discuss how this model will benefit the City's transit system. 2. Please clarify the exact roles of the "Project/Safety Training Manager" and the Paramount General Manager, who will "be available on -site to assist Ms. Parten as needed." Also, please explain how your proposed Project Manager, Ms. Parten, meets the required management experience specified on pg. 35 of the RFP. As the project /safety training manager, Lina Patten will oversee daily service and be the Primary liaison to the City. She will conduct all safety training, auditing, and compliance reviews. She will also work with the City to provide operational data, discus's any concerns, investigate complaints, receive passenger feedback, and be responsible for day -to -day operations. Lana has eight (8) years of combined transportation management experience as a safety training manager and an operations manager at the Paramount location and exceeds the minimum requirements of the RIP. She began her career in transportation in 2004 as a vehicle operator. She holds a Transit /Paratransit Management Certificate from the University of the Pacific Eberhardt School of Business. The general manager for the proposed service location, Mr. Stephen Allan, will be available to assist Dols. Parten with the Rosemead Transit services as needed but won't be directly involved in dally operations unless requested or needed. 3. Please clarify the supervisory/management responsibilities that your proposed Project Manager, Line Parten, will have in addition to Rosemead Transit and whether she will be assigned full -time to the Paramount facility. Page 2 P My TRAN5P RTFI,ON. INC - my to the Citv of Rosemead for the Operation of Rosemead Transit In addition to the responsibilities of die Rosemead 'Transit Services, Ms. Lira Patten is the safety training manager with training and safety oversight for multiple contracts operating from the Paramount facility. She is responsible for safety auditing, training, analysis, dmg and alcohol testing, DriweCam reviews, and ensuring safety compliance. She acts as \fV's in -house safery official for the Paramount, CA location working with local authorities to ensure safety and emergency, preparedness. Lina is assigned full-time to the Paramount, CA location. The size of tiIV's Paramount location ensures that Ms. Patten will have access to extra support as needed to ensure that services provided meet the City's expectations. 4. Please provide a clear description of the reporting systems that your firm will put in place to satisfy the reporting requirements set forth in the Draft Agreement and Section VI of the Scope of Work. Also, as requested, please provide a sample Monthly Management Report that meets the requirements of the RFP. 1\1V will use multiple data collection methods including service software, enterprise resource planning solutions, maintenance management software, manual collection, and phone system data collection to meet or exceed all data collection, record keeping, and reporting requirements. The following is a list of data collection software /methods of data gathering 1\17\7 will use. • Payroll Edit— S1V's in -house system tracks third -party data to compile summary reports for billing, payroll, and operational repotting. • Lawson Hnterprise Resource Planning Solution — This suite includes financial and human resources suites for general ledger, accounts payable and receivable, personnel and benefits administration, payroll, and employee management. • Simpll and TimePoint Reporting — This software provides vehicle tracking, daily operations management, and robust reporting capabilities. • Trapeze Enterprise Asset Management (HAM) — Vehicle maintenance information is compiled and reported using this system. • Phone System Data —'Nill be collected by the phone system. • Other data gathering will be completed manually through operator logs and fare box revenue records. Please see sample Sfonthly Sfanagerrent Reports following this response, D1V will work with the City to customize reports provided for Rosemead Transit. 5. The RFP on p.16 states that "Any (Physical Damage) deductible shall not exceed Ten Thousand Dollars ($10,000.00) Per Incident..." and, on. P.18, states "OFFEROR shall disclose in their proposal any and all self- insurance, self- insured retentions, and deductibles by dollar amount related to the insurance coverages required by the CITY." Please provide this required information. —'Y wr' Page 3 MV TRANSPORTATION, INC =• 1--1 Proposal to the City of Rosemead for the Operation of Rosemead Transit NIV is aware of and has accounted for the "not to exceed" l0k deductible, per incident, in its pricing. Should Nf' be awarded the contract this policy must be purchased and an updated Certificate of Insurance will be provided to the City for its review and inclusion in any subsequent Contract Agreement, Regarding any and all self- insurance, self insured retentions, and deductibles, M4 is disclosing that it has a $2,000,000 deductible per occurrence for General Liability, and a S2,000,000 self - insured retention for .Auto Liability. In California, MV is self insured for Worker's Compensation. 6. You are proposing to operate the Rosemead Transit services from your Paramount facility, which is located 15 miles from the Rosemead city limits. How do you propose to minimize the deadhead this location will incur on the City's vehicles and how to you propose to hold the City harmless from this additional wear and tear on the vehicles? MV has proposed to operate these services from its Paramount facility. It was determined after multiple scenario based modeling and a run cut analysis that this would provide the City with the best overall value NLV has a large facility in Paramount, which is leveraged to pass along considerable savings to the City of Rosemead, while also offering best practices in maintenance, dispatch, and overall operation of service. MV understands the City's concerns regarding deadhead and is open to discussing alternative options. If the City of Rosemead is able to provide five (5) parking spaces for the vehicles on Cin property or other City provided space, D44 would implement a park out to decrease overall deadhead, a scenario that it operates in multiple locations across the country. If the City is open to permitting and /or providing this space, MV would be able to reduce its costs further and offer increased savings to the City. MV believes that leveraging costs through DfV's proposed mode of operations will result in saving to the City that will mitigate the additional vehicle wear and tear. NIV anticipates additional deadhead mileage to be approximately 5,000 miles per year per vehicle. 7. Please confirm that your firm will participate in the DMV Pull Notice Program as required on p.41 of the REP. Confirmed NIV participates in the California DNR' Pull Notice Program. 'I'his can be verified by calling (916) 657 -6346 and providing MV Transportation's Requesior Code #79787. 8. Who exactly will be providing the training detailed in pages 55 -63 of your proposal? hb. Lana Patten will administer the operator training program and will be assisted using resources from its Paramount location as needed. 9. How many hours of training will an experienced driver be given? [New drivers will receive 80 hours of training — p.56] Experienced operators are tested and receive a shortened version of NfV's standard operator training program. This training will consist, at a minimum, of six (6) hours of classroom review, two (2) hours of behind -the -wheel road check and two (2) hours of customer service - j Page nv TRANSPORTATION. INC. Proposal to the City of Rosemead for the Operation of Rosemead Transit training. The road check focuses on safety standards, defensive driving skills, and vehicle familiarity. These 10 hours represent the mirwnum amount of retraining administered to experienced incumbent operators. All operators will be judged on an individual basis to determine the level of retraining required. it is not uncommon for operators to receive additional training when transitioning to ensure they meet MV "s high standards regarding safey and customer service. 10. Your Cost Proposal includes the item "Operation Supervisor Salary" at $5,427 per month but, on page 12 your Organization Chart shows this position at only "5 Percent FTE," which would be 2 hours per week. Please review your Cost Proposal and either confirm this proposed cost or submit a revised Cost Proposal. SfV"s cost proposal lists operations supervisors as "road supenzsots ". MVy has included two (2) full -tine equivalent (bTE) road supervisors in its pricing. The two items that are included as five (5) percent FIE in the proposal are the operations supervisor and the maintenance manager. f B' apologizes for the confusion and confirms that no updated pricing contemplating this question is needed. 11. Please explain exactly what the following Fixed Cost items are and how they apply to the Rosemead project: System Vehicle Technoloev • DriveCam: Allows effective coaching of unsafe driving behaviors, records g -force triggered incidents, mitigates risk from claims, and lowers bfVy's insurance cost to Rosemead. • Mobileye Collision Avoidance System: Exterior camera system allowing real -time driver correction and audible alerts based on millisecond tracking of pedestrians and vehicles this system also lowers insurance costs. • Mobile Data Terminal (MDT) Tablets & Cellular Airtime Charges: 'Tablets provides real -time manifest information and dispatching updates to the demand response service. Business License /Taxes • Required business licenses, personal property races, and smog testing fees. Interest Expense • 'This is a standard operating cost and represents the period of time between MV "s payment of operating costs and the time it receives reimbursement from the City. _... Page 5 IF MV TRPNSPoRTPnoN, INC the Rose on of f H! Southland Transit 3650 Rcclo.Vo!I AI, enLIO El Monte CA q 1 1; l T110 Southland Transit Inc. June 17, 2015 Setting the Standard for Community Transit in Southern California Matt Hawkesworth, Assistant City Manager City of Rosemead 8838 E. Valley Blvd. Rosemead, CA 91770 SUBJECT. PROPOSAL FOR THE MANAGEMENT & OPERATION OF THE ROSEMEAD TRANSIT SYSTEM Southland Transit presents the attached proposal with a clear understanding and full commitment to exceeding the requirements of this Request for Proposals (RFP). Southland has become a leader in providing community based demand response and fixed route services. As the incumbent contractor, we will continue to bring that experience to the task of providing exceptional service to the City of Rosemead and especially to the passengers who utilize the public transportation services. In Michelle Gamez, we are proposing a qualified and experienced manager in fixed route and di -ride services, Michelle is a former manager of this system and is very familiar with it and will remain with this project for the term of the contract. Our extensive community transit service in the San Gabriel Valley makes us the best service partner for the City as it explores new service delivery methods in the future. Our corporate office is minutes away from the City which allows us to be the most responsive support team in Southern California. Because we run so many contracts in this area, we are able to move resources effectively to support the City's operation when necessary. As the incumbent contractor we will be retaining all existing workers and as a result Labor Code 1070-1074 allows us, and we respectfully request, the same 10% evaluation credit which is available to firms proposing against us who make the commitment to hire existing workers. As the Vice President/COO of Southland Transit, I hereby certify that I am authorized to bind the company to this proposal. We have carefully reviewed the RFP, and the City's other contractual requirements in its entirety. In submitting this proposal, we commit to meeting all of the requirements outlined in those documents and affirm that our proposal shall remain valid for a period of no less than one hundred and twenty days (120) days. If there are any questions regarding this proposal please feel free to contact me: Scott Transue, Vice President/COO Southland Transit, Inc. 3650 Rockwell Avenue El Monte CA 91731 Ph: 626.258.1310 -Fax: 626.258.1329 _ Email: stransue @southlandtransit.com Sincerely, �� Scott Transue Vice President/COO SOUTHLAND TRANSIT INC. 3650 ROCKWELL AVENUE, EL MONTE. CALIFORNIA 91731 626.258.1310 • FAx 626.258.1329 • INFO SCUTHUNDTRANSIT.COM FORM A ROSEMEAD TRANSIT COST PROPOSAL, PAGE 1 Summary of Proposed Cost Proposer hereby proposes a total three -year cost for management and operation of the Rosemead Transit services as defined in the Request for Proposals, including any and all addenda, of: [Insert Total Proposed Base Term Cost} Two million four hundred eighty six thousand eight hundred forty five Dollars [$2,486,845.00] OFFEROR'S Representations & Acknowledgement In submitting a proposal, the OFFEROR affirms that he /shelit is familiar with all requirements of the RFP and has sufficiently informed himself /herself /itself in all matters affecting the performance of the work or the furnishing of the labor, supplies, materials, equipment, or facilities called for in this RFP; that he /she /it has checked the proposal for errors and omissions; that the prices stated are correct and as intended by the OFFEROR. OFFEROR acknowledges that this is a "turn -key" contract and that the proposed cost amount is for all staff, facilities, vehicles and equipment, supplies and services required for the operation and management of Rosemead Transit except for those duties and responsibilities of the CITY specifically identified in the RFP. This proposal and proposed cost are a firm, fixed offer for a period of ninety (90) calendar days from the Proposal Due Date of June 17, 2015. NAME OF PROPOSER FIRM: Southland Transit, Inc. ADDRESS: 3650 Rockwell Avenue El Monte CA 91731 NAME OF AUTHORIZED REPRESENTATIVE FOR NEGOTIATIONS: Scott Transue PHONE NUMBER: (626) 258 - 1310 AUTHORIZED SIGNATURE:_ NAME & TITLE OF SIGNER: Scott Transue, Vice Presideri DATE: June 16, 2015 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 Proposer's Name: Studdland Transit, Inc PROPOSED COST FORMULA This table auto-Llls from Hourlv and Fixed Cost Tables. Do not overwrite formulas COSTFORMULA Year One 12 Months Year Two 12 Months Year Three 12 Months 1. Cost per RVH 5 2600 $ 2678 S 27 58 2. Monthly Fixed Cost $ 33.401 $ 34,230 $ 35,081 Projected Annual RVH 52.304.39 15610 $ 15.610 15.610 3. Annual R H Cost $ 405 825 $ 417.976 $ 430491 4. Annual Fixed Costs $ 400.818 $ 410762 5 420.971 TOTAL COST (314) S 806.644 1 S 8287381 S 851 463 Thrs Cost Proposal Farm d to be used to subm It the proposed contractor's I.rm cost procosat for all work beach bed In the RFP and Scope Of Work The detailed Cost Broblo lu^s of the Cost Proposal Form should be consistent vah proposed Cost Per Revenue Vehicle Hoc• and Monthly Fixed Costs. BREAKDOWN OF COST PER REVENUE VEHICLE HOUR COST PER RVH BREAKDOWN Year One Year Two Year Three Dover Wages $ 285.453.51 S 294.01711 $ 392,83763 Driver n n e, benefits $ 49.301,91 5 50.780 96 $ 52.304.39 Madera. Part $ 46.224.00 S 47A1072'$ 49.03904 Maintenance Supplier $ 11,093 -76 S '•142657 $ 1176937 Outside Repairs $ 12 942 72 $ 13831.09 $ 13.730.93 Other ( specify ) Driver Permits /Licenser $ 325 DD $ 325 00 $ 32.06 Flogerpon(mg $ 200.00 $ 200.00 $ 200.00 Put Notice $ 150.60 $ 150.,10 $ 150.00 Drug Tests $ 135.00 $ 13500 $ 13500 Vehicle Licenses $ TOTAL COST PER RVH 5 26.00 $ 2678 $ 27.58 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 Proposer's Name: Southland Transit, Ina BREAKDOWN OF MONTHLY FIXED COSTS 1 b the average month fixed costs b caI arY) Not,: Costs shown are o e MONTHLY FIXED COST BREAKDOWN Vear Orle Year On, Vear Three Vear Two Year Three Project Manager Salary $ 2]040 S 2]851 S 2068] Protect Manager Fringe 8 f.614 S 4]53 If 4,895 Mamlenance Mgr Salary S 37" $ 3,856 S 3,972 Maint M r Fringe S 639 S 658 S 678 Operation Supervisor Salary 5 15652 S 16.122 5 16.605 Operation Supervisor Fringe - $ 2 67 $ 2751 5 2.834 Dispatch Staff Wages $ 26,848 S 27,653 $ 28A33 dispatch Staff Fringe $ 4,582 S 4,]19 S 4861 Mainlanance Staff Wages S 33.]]4 5 34 7f37 $ 35831 Maintenance Staff Fringe 5 5 764 S 5.99] 5 6.115 Other Wris(Reservatfpmii Wages? 5 22552 5 23229 S 23.925 Other Fringe Resenatlonist Frnge) $ 3849 S 3964 S 4,083 Hiring/Lrainirg S 2400 S 2448 5 2497 Safety 5 1,048 5 1069 S 1,090 Untlorms 5 1201 S 1 225 S 1,250 Non - Revenue Vehlde$ 5 5 $ FK,lily Lease I Rent Cost 5 18,293 5 18,958 $ 19.032 Jandonel 5 1200 5 1224 S 1.248 Telephone $ 11,904 S 12.142 5 12385 Utilities 5 2.400 $ 2 A48 5 2497 Office Supplies S 355 S _ _ 1 382 $ 1 41D Accopntmg 5 7280 W 5 7498 $ 7 723 INSURANCE: General liati $ 3.344 5 3411 5 3,479 Automobile Liadlily S 6].500 S bg 850 5 70.22] GollisionlCOmDrehensive S 9,750 S 9.945 5 10.144 Workers Compensation S 43.229 S 44,094 5 44.976 Computer Hardware 5 1,209 5 1,209 S 1209 Compuer Software On Based Gun ers G01, $ 8.490 5 U.490 S - 6490 01ber ( NOn Revenue Faell 5 4000 5 4.000 5 4,000 RaGms 5 13a> 5 1.429 5 1471 Fireboxes 5 5 Vehides /Equipment 5 605 5 605 6 605 ain Solhvere Mtenance 5 t a00 5 1.530 $ 1.551 56r1 Up Cost Overhead 5 22500 S 5 23 1 ?5 $ 5 238701 Nlona9emenl Fe,11'eft S 38,495 5 39649 5 40639', TOTAL ANNUAL FIXED C0511 400,818 410,762 420,971 TOTAL MONTHLY FIXED COSTS 3a dOt 34.330 33,081 [Note: Listing of typical cost Items on this provided form does not reemm -on«apwr T provmc a ue heart;, IT utility or service I ESTIMATED ANNUAL FUEL COST Vear Orle Vear iwo Vear Three proleded Total Vehicle Miles 164,896 184,896 1 184,896 $ 123 264 $ 128,811 1 $ 134,607 Estimated Annual Fuel Cast q tlC VG Gaha,i I $ 4 W 1 $ 4 .12 1 $ 424 FORM B PROPOSER CONTACT INFORMATION Proposer Firm Name: Authorized Representative Name Authorized Representative Title: Telephone Number: Email Address: Secondary Contact Name: Secondary Contact Title: Telephone Number Email Address: Southland Transit, Inc. Scott Transue Vice President /COO (626) 258 1310 Stransue@southlandtransit.com Michelle Gamez Project Manager (626) 258 1310 Mgamez@southlandtransit.com Is Firm a qualified DBE? ® No ❑ Yes, Qualifying Agency: Annual Dollar value of participation: $N /A Subcontractors to Proposer Firm Name: N/A Address: City, State, Zip Authorized Representative Name: Authorized Representative Title: Telephone Number: Email Address: Work to be performed: Is Firm a qualified DBE? ❑ No ❑ Yes, Qualifying Agency: Annual Dollar value of participation: $ Firm Name: N/A Address: City, State, Zip Authorized Representative Name: Authorized Representative Title: Telephone Number: Email Address: Work to be performed: Is Firm a qualified DBE? ❑ No ❑ Yes, Qualifying Agency: Annual Dollar value of participation: $ Attach additional pages as necessary. FORM C ADDENDA ACKNOWLEDGEMENT FORM PROPOSER: Southland Transit, Inc. PROPOSER acknowledges that it has received and read the fullowing Addenda: Addendum #1 Signature l Addendum # Signature Addendum # Signature - -- Addendum # Signature Addendum # Signature FORM D NON - COLLUSION AFFIDAVIT FOR CONTRACTOR STATE OF CALIFORNIA COUNTY OF LOS ANGELES Scott Transue declares and says: 1. That he /she is the (owner, partner, representative, or agent) Of Southland Transit, Inc. hereinafter referred to as (CONTRACTOR) or (subcontractor). 2. That he /she is fully informed regarding the preparation and contents of this proposal for certain work in the City of Rosemead, State of California. 3. That his /her proposal is genuine, and is not collusive or a sham proposal. 4. That any of its officers, owners, agents, representatives, employees, or parties in interest, including this affiliate, has not in any way colluded, conspired, connived or agreed, directly or indirectly, with any other CONTRACTOR, firm, or person to submit a collusive or sham proposal in connection with such contract, or to refrain to submitting a proposal in connection with such contract, or has in any manner, directly or indirectly, sought by unlawful agreement or connivance with any other CONTRACTOR, firm, or person to fix the price or prices in said proposal, or to secure through collusion, conspiracy, connivance, or unlawful agreement any advantage against City, . or any person interested in the proposed contract. and, 5. That the price or prices quoted in the proposal are fair and proper, and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the CONTRACTOR, or any of its agents, owners, representatives, employees, or parties in interest, including this affiliate. I certify (or declare) under penalty of perjury, that the foregoing is true and correct. Dated this 1 ay of Jyrae, 2015, at El Monte, California. Signed: Title: Vice President /COO FORM E REFERENCES Proposer's Name Southland Transit, Inc. Please list a minimum of at least four references of similar size and type of transit services, including governmental agencies, if available. Reference 1 AGENCY /COMPANY NAME: City of Arcadia ADDRESS: 240 W Huntington Dr. Arcadia CA 91007 CONTACT PERSON: Lind Hui EMAIL ADDRESS: Ihui @ci.arcadia.ca.us PHONE NUMBER: (626) 5745415 LENGTH OF CONTRACT: 40YEARS NUMBER OF VEHICLES OPERATED: 18 DESCRIPTION OF SERVICES PROVIDED: General Public Paratransit Services to the community of Arcadia. Reference 2 AGENCY /COMPANY NAME: City of La Puente ADDRESS: 15900 E Main Street LA Puente CA 91744 CONTACT PERSON: John DiMano EMAIL ADDRESS. jdimario @lapuente.org PHONE NUMBER: (626) 8551517 LENGTH OF CONTRACT: 21 YEARS NUMBER OF VEHICLES OPERATED: 5 DESCRIPTION OF SERVICES PROVIDED: A combination of Fixed -Route and Dial -A -Ride Services to the community of La Puente. Reference 3 AGENCY /COMPANY NAME: City of Temple City ADDRESS. 9701 Las Tunas Dr. Temple City CA 91780 CONTACT PERSON: Cathy Burroughs EMAIL ADDRESS: cburroughs @templecily.us PHONE NUMBER: (626) 285 -2171 ext. 4505 LENGTH OF CONTRACT: 10 Months NUMBER OF VEHICLES OPERATED: 4 DESCRIPTION OF SERVICES PROVIDED: Dial -A -Ride Services within the City limits of Temple City. Reference 4 AGENCY /COMPANY NAME: County of Los Angeles Sunshine Shuttle Service ADDRESS: 900 S Fremont Alhambra CA 91803 CONTACT PERSON: Vanessa Rachel EMAIL ADDRESS: VRACHAL @dpw.lacounty.gov PHONE NUMBER: (626) 458 -5960 LENGTH OF CONTRACT: 1 year 3 months presently, and 5 years in the past NUMBER OF VEHICLES OPERATED: 4 DESCRIPTION OF SERVICES PROVIDED: Fixed -Route Shuttle Services with designated start and end times within the community of Whittier OSE D Proposal for Management & Qpemtign gf RgseMCad t e Table of Contents Cover Letter.. Required Forms A -E A. Experience ............................................................................................. ..............................5 5 Why Choose Southland ..... ........ . - 11.1 ....... List of Comparable Services Operated . ...................... ..... .,...... ...........7 8 References ............. ....... _...... Demand Response Service (Dial -A Ride) ... _. ....._ .._ .... .................... . ... ....... 10 FixedRoute Transit ........... _.............._._........ .........................._.... 10 11 Taxi Operations .. ........_..._ ....__......_........._........ Qualifications....._.. ....... ._....._.... _ . .............._ .......... .... .... ._11 ................... B. Organization ....................................................................................... ..... ... 13 Credentials ............ ........ ........ ..... 14 Corporate Team.... _..... ..._... ......... ...... Corporate Organization Chart ... ....... ... ............................._. _...... 17 C. Resource Allocation .......................................................................... ............................... 17 ........... . Special Services ... ..... ........_ - - - -- Fixed -Route Bus Scheduling and Development .._ .. _..... .__ 17 ...._ Removal of Vehicle Operator..... ......... ._ . ............ ......... 18 18 Complaint Response _ .............. _. ............ _............ 19 On- Street Supervision . ........... .. ...... .. _........_... ....... _......... 19 Response to Vehicle Breakdowns ....................... _......... _.. _...... _............. _..... _. _....... 20 Lunch and Break Handling Procedures...._.. .........__....._............_. _ ..............._........... 20 Documentation and Maintenance of Project Records .... ........................ Revenue Vehicle Towing ... ........ .. ........_....... .. __ ..... ..........._.. 22 22 ...... Operator Appearance ........_..... ......._.... .. _.....__. ._......_... 22 Operator Responsibilities ........... _.. .._.._..._.. ____...._.... _........._ 23 On -Board Camera Systems....._ ..�.........._.. ........_......_ ...................................... _.._........ _._ 24 ............................... O. Staffing 24 Consistency.......... _ ............. _..................._........ 24 Project Manager .. ............. ._.._.... 25 Other Key Staff ..... ........ _...... ............. 25 Director of Safety & Training .... - - - -- - -- 25 Gall Center Manager.... ............. ................. ............. .__........ 25 Director of Maintenance ..._._.... . ....... .......... -_.... Road Supervisors ....._........... _......._ ......... ....__....... ................25 2fi Selection .. _ .................. _...... _... _. _.... _....... 26 Training .. ...... _......_... __........... 26 Reservationists........ _ ...................... _. _............ _.... _ _,,,. _... ............................... _... ... 26 Dispatchers._.__.... ..__._. ..... DispatcherlCustomer Service Recruitment & Hiring .......... ......._.. 27 Training .........._....__.._....._ .............__........._...... ............ ............................... 27 29 Project Manager Resume - Michelle Gamez....... ......... ............._._.._. ......... _. _... 30 Vice President/COO Resume - Scott Transue ....... ............... ............._............._... Director of Maintenance Resume - Wayne Seale .......... _.. 31 Director of Safety and Training Resume - Joleen Judd _... .... ..... ._._ ..............._....._..... 32 OSE D Proposal for Management & Operation of Rosemead Transit System Project Organization Chart... ... .... ....... .................... .................... ...................__.......... 33 E. Hiring and Personnel Policies ........................................................... ............................... 34 Human Resources Management & Personnel Policy.._ .... .... .........___. _..._._. ... ..... 34 OpenDoor Policy ......... ..... ......... ...... ... .......... .......__..._......_...... _..,...............__..... 34 StaffRetention ........ ............. ......... ..... ........ ..... ........ ..... ...... _............. 34 Wages.. ... ...... ........... ........ _... ... ........___ .__ ........... ............. .... ...... _....._. ........ 35 Benefits Program. .. ..... ... ....... .... .. .. . .......... ....... ....... I ­­ ..... 35 Incentives and Motivational Programs .............. ._._. ....... ..__... ....... ...... ....... .__.... ....... 37 DMV Pull Notice Program...._ ..... ........... ............ . ... ........... ..... ....... ..... _..... ... ............ .. 37 Physical Examination Process ......... ............ ... .......... _..._____.......... ........ ..... ........ ...... 39 Drug& Alcohol Abuse Policy ... ........... ........... ... .................... ... .......... .... ... ........ _.. ....... 39 F. Accounting and Reporting ................................................................. ............................... 39 FareCollection... ... ............. ........ _..._.. .... ... ................ ......._........... ....... ..._ ..... . 39 Recordsand Reporting........_ ... _ ......... .......... ........__. ...................... _. ...... ,.... ............ .. 40 G. Insurance and Indemnity ................................................................... ............................... 40 H. Financial Responsibility .................................................................... ............................... 41 Financial information .. ...... . ..... _._.- ..... ...._. __. .... ..... ..... .... 41 I. Reservations and Dispatch Function ................................................. ............................... 41 Customer Service and Dispatch ............ _.__....___......_._ ............. ............... ..... .... .... .41 LanguageLine .... ............. .... ..... .... _......... ....... .... ......... . __.. ..... _..... .. ..... .... ...... 42 Dispatch /Customer Service Trairing. ......... .... ........................._. ...............__......__...... 42 Telephone Service. ........... __. _ ........ .....__... ......_.......,.. .._.............43 Voice & Data Radios /Radio Frequencies......._ .............. ............ ..._......__............._..... 43 Reservations, Scheduling, & Dispatch __ .............._.._......_._....... ..._........................... 44 Automated Dispatch Technology ............ ........ .__........ .... ................ _........ _...... .......... 44 Trapeze Dispatch System _.__ _._._ _...._.... _......._.._ ........_........ .... 44 Registration Database .... _._...._.. .... ._ ... ..... _ ............. .................45 .......... Reporting Capability ......_... ........... ....__.__.. .._.......... . ....... 46 PhoneSystem....... ._ .............. ..... .................. .........._..... _..........46 RadioCommunications..........._ ................_..._....._............._....._ ............................._. 46 TrapezeKey Benefits.. ......... - ..... _... _... ... . ...... _. _... _... _.... _... _...... _................... _.. 47 Trapeze Features ..... ..... ...... ......... . _.. _ ......... ......... _ DispatchTechnology ..... ...... ........... ..__. _ .. .. .........._......_............. .. ... 50 J. Equipment ........................................................................................... ............................... 52 K. Operations and Maintenance Facility...... ......................................... .............................. 53 L. Maintenance Program .......................................................................... ............................. 55 Parts/Fluids Specifications and Requirements ............... .... ...... ___ ........ ____ ........... 55 Revenue Vehicle Service Condition .. _... ................... . - _ ................. .......... _ .... ...... ............ 56 RevenueVehicle Damage..... __.........._ ............................._.... ............._........._....... 56 Driver Daily Condition Inspection (Daily Pre - Trip) ..._ ... ............ .._ ..._. ... .... .... .... ......... ... 56 Maintenance Personnel._ ........................_...__...._..................... .............,......._..._..... 57 Recruitment& Hiring. ..... ............ ......._.._.., ................. ............. ................ .... ........ ........ 57 Training.._._ .......... .. ... ..... ......... __.........__ ...... ........ ... ..... ..... ........_....... 58 Fueling... ....................__..... ..... ..... ... .. ......... .............. .... _.......... - ...... ..... 58 WarrantyWork ... ...... ... ....................._...._._...._..............._._...... ........._..................... 59 Applicable Vehicle Codes and Regulations...._ ........................... ......_..................__.... 59 Revenue Vehicle Appearance and Cleaning ....... ........... .... .__.. . .......... ..._......... ..__..... 59 Daily Vehicle Inspection and Servicing ..................... _. _... _.. ... .............. .... _..... _.... _. _. 60 osE a ProRusal for 11 n e merit & Operation 1i Rosemead Transit System Wheelchair Lifts and Rani ..........._.._ ............. ......... ._........ ........ .. ......... ....................60 Preventive Maintenance Program. .._ .... ....... ............ .........._._.... .._.............._............. 60 Preventive Maintenance Inspection - A ........ ....... ..- .... __ ....... ......... ...... 61 Preventive Maintenance Inspection - Brakes ..... .... ..... .... .-..__... ....... _... ...................... 61 Preventive Maintenance Inspection - Engine ... .._......._ ......... .....__...................._... _.. 61 Preventive Maintenance Inspection - Transmission ...... .............._......._._... _............_ 61 Preventive Maintenance Inspection - Cooling System .................. ............................... 62 Preventive Maintenance Inspection - Electrical System ... .......... - . ............................... 62 Preventive Maintenance Inspection - Air Conditioning System._ ... ............._................. 62 Preventive Maintenance Inspection - Wheelchair Lift Equipment .... ............ .... _. ....... 62 Preventive Maintenance Inspection -Steam Cleaning. _.... ........... ......... _......... _..... _... 62 VehicleCleaning . ... ._..........._ ..................... .. ...... ........ ........... ......... ....._. ....... __........... 63 Service Vehicle Maintenance Record Keeping .... .___ ................ ....... - ....... ........ .......... 63 Vehicle Maintenance and Accident Reporting...... - -..._.......__... .....__...._.........._......63 M. Safety Program .................................................................................. ............................... 64 N. Screening and Selection Program .................................................... ............................... 65 Operator Recruitment .. _....... _ .................... _. _.. _.... _.... _..... _.. ..... ...... ....._......... _. _.... 66 NewHire Operators _........ .. ................ ... ............ .......... .......... ... ............................... 66 Operator Selection .... ........._ . ........ __...... 66 R. Training and Retraining Program ..................................................... ............................... 66 Behind - the -Wheel Training ..... ..................... ..... . ...... .... ......... ....... .__ _ ..... .... . I....... 69 RefresherTraining.... ..... .. ... ... _............... _........... _... ........ _............... _.......... 70 Evaluation ...... -..._ ............._........ ..._............_.............. 70 ............... ............................... Passenger Disturbances & On -Board Security ... ___ ........ ............................... 71 P. Data Collection and Reporting .......................................................... ............................... 72 National Transit Database ( NTD)....... ...... .._ .... .............. ........... ..... .... _..........___....... 73 O. Transition Plan and Time Schedule .................................................. ............................... 73 ATTACHMENTS Attachment 1 ..... ................. Mobile Video Surveillance System Attachment 2. . ......... Drug and Alcohol Policy Attachment 3 .... ..........................Safety and Training Program Attachment4 . ..........................Injury Illness Protection Program D OSE D Proposal for Management & operation of Rosemead Transit System A. Experience Within this section is a brief summary of the City of Rosemead and the services Southland Transit will provide to the City. We have experience in both modes of service outlined within the RFP. Why Choose Southland Southland Transit operates a combination of large and small contracts across Southern California. We have taken over many operations from national companies and immediately made service improvements. Why is this the case? • Southland Transit is locally based in the San Gabriel Valley which allows us to provide unparalleled support to our clients; • Southland Transit provides experienced staffing with planning and operations experience in Fixed Route, Dial -A -Ride, and General Public Parstransit Service; • Because our focus is on local projects, we do not get pulled away from this region and therefore service quality is never sacrificed; • Southland Transit has experience developing schedules and provides a full array of services we can offer to our clients; • Southland Transit provides the experience of a national operator but the accessibility of a local operator for our clients; • Most importantly, we are the incumbent contractor, operating the Rosemead Transit service since 2008. We have unparalleled experience operating the service, have extensive knowledge of the City and its most frequented destinations, and we have a long- standing, successful working relationship with City staff and its riding public. As the current provider of service, Southland Transit is uniquely positioned to ensure a complete 'Turn-Key" operating system. We stand behind our proposals and pricing. Our costs are what it takes to operate effectively without sacrificing service quality or cutting corners in maintenance to make ends meet after award of a contract. We hope to be given the opportunity to further discuss what we can bring to the table. This is not just a sales pitch but a GUARANTEE to provide quality service for the City of Rosemead. Why do we believe we are the best choice to continue operating the service? Rosemead Transit represents the leading edge of industry practice in the operation of dial -a -ride service that meets the highest standards for both service productivity and service quality. There are a number of key elements that are critical to the continued success of this system. OSE D Proposal for Man eement & Oper t' n of Rosemead Transit SySICM 1. The best automated dispatching system in the industry. We use Trapeze PASS, the leading automated system in the parairanslt industry. We also have the largest team of professional Trapeze users in Los Angeles County. The City will likely receive several proposals from companies operating Trapeze dispatch but few, if any, will be able to show that they have successfully used the system in a general public dial -a -ride environment. 2. An experienced and proven Project Manager. Michelle Gomez is an experienced manager with prior experience managing the entire Rosemead system. She has a deep understanding of, and commitment to. Rosemead's passengers. It would be a major misconception to think the current absence of complaints is something that will continue without a highly involved manager who knows what they are doing to keep this service at this level of productivity. 3. A clear understanding of the staffing needs of this 2r2i9A Our telephone P, for this project is superior with 95% time on hold typically at 3:90 minutes or less for the day. If another contractor suggests that they could operate this service with less overall call center staffing, the on hold time will undoubtedly soar, customer satisfaction will inevitably decrease, and complaints will rise significantly. 4. A local corporate su000rt team. Southland Transit, Inc. is based in the San Gabriel Valley. Our regional presence has allowed us to establish support systems for training, safety, reporting, and vehicle maintenance that allow our project managers to focus on the needs of their clients, and for company executives to be responsive and available to our clients when necessary. 5. A broad San Gabriel Valley recruiting base. In addition to Rosemead, Southland Transit has operations in West Covina, Covina, Baldwin Park, El Monte, Rosemead, Monrovia, Alhambra and several unincorporated County areas. This level of local visibility allows us to broaden our recruiting base and provide quality drivers in every operation. 6. A secured fully eguipped facility. By having a single, strong, secured, fully equipped facility that houses all of Southland's project vehicles, we can provide stronger security for our clients. 7. 24 hour maintenance su000rt. Southland has an on -site maintenance facility that affords 24 hour maintenance support to its drivers and fleet. 8. Professional washing and detailing facilities. We have upgraded this capability significantly in the past 2 -3 years by making the cleaning function reportable to operations management rather than the mechanical staff. Therefore, management is informed immediately and can address issues as they arise. 9. Personal commitment from senior management to the City. Our company and its sister company, STI has been the operator of this service since 2998. No 6 OSE D Proposal for Ma agement & Operation of Rosemead Transit System competing senior management team will be able to compare to our knowledge of, and commitment to, this service. Our record of performance has allowed us to build a company that is now the unchallenged leader in providing local transit services to Los Angeles County cities. We have built our team specifically to support local transit operations so that they can provide great service to clients at costs that are affordable. List of Comparable Services Operated Sunshine Shuffle Fixed Route 300,000 734,'02 0 4 29 CNG/Propan Service e LA County EL SOL Fixed Route 276,066 2 9 29 Propane Shuttle Service Access Services, N/A WA 18,000 WA NIA N/A Customer Service CALLS Functions PER MONTH South Monterey Park Fixed Route 106,137 7,981 2 29 Propane Shuttle Avocado Heights / Fixed Route 36,533 3,991 1 16 Gasoline Valinda Whittier Dial -A -Ride Trapeze 219,467 15,298 10 4 Gas & Propane East LA Dial -A -Ride Trapeze 113,974 11,077 8 4 Gasoline Metro Fixed Route Fixed Route 2,037,564 143,020 40 24,154 CNG El Monte Trolley Fixed Route 207,938 1 19,067 8 25 Diesel Alhambra Fixed Fixed Route 176,432 16,609 9 32 CNG Route West Covina Fixed Fixed Route 163,791 11,468 6 22 CNG /Propan Route e Rosemead Fixed Fixed Route 81,554 6,024 3 22 Propane Route La Puente Fixed Fixed Route 12,134 8,418 3 2,021 Gas & Route Diesel RTA Dial -A -Ride Trapeze 3,409,982 170,417 90 83 - 12/3 Gasoline 14 - 4/2 OSE D References Provided below are a few references for your review. We believe each project to be unique, it goes without saying that in each situation we can gain unique experience and become a stronger company as a result. Metropolitan Transit Authority Los Angeles One Gateway Plaza, Los Angeles, CA 90012 North LA Regional Manifest 459,000 31,900 26 18 Gasoline Center Kern Regional Manifest 476,000 4,400 3 18 Gasoline Center ASI ADA Paratransit 5M /DDS 357,500 24,900 15 18 Gasoline Arcadia Dial -A -Ride Trapeze 234,926 25,246 18 18 Gasoline Alhambra Dial-A- Trapeze 128,181 14,312 9 8 Gasoline Ride Glendale Dial -A -Ride Trapeze 123,000 11,490 6 14 Gasoline Pico Rivera Dial -A- Trapeze 114,559 10,462 5 15 Gasoline Ride West Covina Dial -A- Trapeze 93,788 7,466 8 5 - 9 Propane 8 Ride 3-3/1 Gas El Monte Dial -A -Ride Trapeze 86,554 8,514 6 5 Gasoline Rosemead Dial -A- Trapeze 61,661 5,954 4 16 Propane Ride La Puente Dial -A- 43,902 1,998 1 8 Diesel Ride Care Fusion Emp. te tFixed 49,000 2,800 1 20 Gasoline Shuttle SAIC Employee te 26,940 3,960 2 19 Diesel Shuttle Qualcomm Shuttle Fixed Route 450 180 1 18 Diesel La Puente Fixed- Fixed -Route 133,632 1,800 5 21 Diesel Route References Provided below are a few references for your review. We believe each project to be unique, it goes without saying that in each situation we can gain unique experience and become a stronger company as a result. Metropolitan Transit Authority Los Angeles One Gateway Plaza, Los Angeles, CA 90012 p5E p Proposal for Management & Operation of Rosemead Transit System Contact Person. Cathy Roses 213.922.2875 Length of Service: July 1, 2005 to the present Type of Service- Fixed -Route Service — 39 Vehicles Annual Contract Value: $10.687,255 Annual Revenue Hrs.: 159,000 City of Pico Rivera 6615 Passions Blvd. Pico Rivera CA 90662 Contact Person Ray Chavez 562.755.4515 Length of Service. 1994 to the present Type of Service: Fixed -Route and Dial -a- Ride -7 Vehicles Annual Contract Value. $ 418,573 Annual Revenue Hrs: 5,000 City of Arcadia 240 W. Huntington Drive, Arcadia, CA 91007 Contact Person. Linda Hui 626.574.5415 Length of Service 1975 to the present Type of Service : General Public Dial -a -Ride —18 Vehicles Annual Contract Value. $1,055,765 Annual Revenue Hrs 32,000 City of La Puente 15900 E. Main Street, La Puente, CA 91744 Contact Person: John DiMano 626.855.1517 Length of Service. 1994 to the present Type of Service: Fixed -Route and Dial -a- Ride -6 Vehicles Annual Contract Value: $ 418,573 Annual Revenue Hrs: 8,000 City of Alhambra 111 South First Street, Alhambra, CA 91706 Contact Person Mary Chavez 626.308.4880 Length of Service: October 1998 to the present Type of Service: Fixed -Route and Dlal-a-Ride — 17 Vehicles Annual Contract Value: $L208,868 Annual Revenue Hrs: 38,906 County of Los Angeles, Sunshine Shuffle Service 900 South Fremont, Alhambra, CA 91803 Contact Person: Vanessa Rachel 626.458.5960 Length of Service: February 2014 to the present Type of Service: Fixed Route -4 vehicles Annual Contract Value: $ 600,000 Annual Revenue Hrs: 70,000 County of Los Angeles, East Valinda Shuffle Service 900 South Fremont, Alhambra, CA 91803 Contact Person: Vanessa Rachel 626 458.5960 Length of Service. 2008 to the present Type of Service : Fixed Route —1 vehicle Annual Contract Value. $ 190,000 Annual Revenue Hrs: 5,000 County of Los Angeles, West Valinda Shuttle Service OSE D Proposal for Management & Opera[ on of Rosemead Transit Systelia 900 South Fremont, Alhambra, CA 91803 Contact Person Vanessa Rachel 626.458.5960 Length of Service. 2008 to the present Type of Service. Fixed Route -1 vehicle Annual Contract Value: $ 190,000 Annual Revenue Hrs. 5,000 ACCESS Services, Inc PO BOX 5728 FJ Monte CA 91731 Contact Person: Louis Burns 213.270.6000ext. 6151 Length of Service: 2012 to the present Type of Service: Customer Service Cal/ Center Functions Annual Contract Value. $1.000,000 Commitment to Client Partnership At Southland Transit, we firmly believe that each service we provide is unique. An essential element of our operation is developing a partnership with each client to make certain the individual service meets the particular needs of our passengers. In order to provide this for our Customers we have developed some unique approaches that have yielded truly beneficial results. The following are some examples of what our company has accomplished by working in partnership with our clients. Demand Response Service (Dial -A -Ride) In our Alhambra Senior Ride service, we improved system productivity by over 38% since taking over the service in 1998. This represents hundreds of thousands of dollars in annual savings from the old productivity level. These productivity gains were delivered while improving on -time performance from the low 90% level to 98 %. In the City of Arcadia, we improved service from the contractually required 4.8 passengers per hour (PPH) to levels at times over 6.0 in one of Southern California's busiest General Public Dial-a-Ride operations providing over 190,000 rides per year, with a no denial policy in place. This productivity gain was achieved while delivering an equally impressive improvement in on -time performance, which now stands at over 96 %. Finally, In the City of Rosemead we were able to reduce the amount of annual hours needed to run the Dial -A -Ride Service by 500 compared to the provided number at the beginning of our contract term. This was achieved through more productive reservations and scheduling practices. In addition to the above, we have converted another ten city and county dial -a -ride operations with previous poorly operating services to positive results for both productivity and on -time performance. The above are just the highlights with a particular focus on senior and ADA operations, which we hope will provide insight as to the level of cooperative effort that exists among our company and its customers. Fixed Route Transit We have provided service on fixed route contracts throughout Southern California since 10 OSE D Proposal for Management & Operation of Rosemead Transit System 2001. In every case, we have improved on time performance through a commitment to maintenance And by working with our clients to ensure that the time points on the route were reflective of the traffic realities of the communities involved. We have been the operator of Metro's Division 95 for the past six years. We are just one year into our second five year contract. We started the first fixed -route service for the City of Baldwin Park in 1997. In Alhambra, El Monte, and West Covina, we took over the operations from large national companies and were immediately able to deliver significantly improved services. We have beer. the only operator of Baldwin Park Transit. Since its inception, we have done all of the route scheduling and much of the route planning for this system that has grown from four small cutaway buses to six 32 foot, two -door transit buses. We are especially proud of the fact that because of effective route design, this system serves a city of over 75,000 people with only two dial -a -ride vans. The fixed- routes serve the City's senior services so well that many of the dial -a -ride eligible riders prefer to use the fixed route system. Southland Transit took over operation of the Alhambra Community Transit fixed -route system in 1998 after the prior contractor was replaced. Since then, ridership has increased every year we have operated the system due to the working partnership we have with City staff. Cooperative marketing efforts have included the summer fun pass system, rider newsletters, and an active customer service survey program. Essential to growth and development of this system has been our improvements in maintenance of the CNG fleet and our work to change the schedules to reflect changes in traffic flow and thereby make schedule adherence consistent. These two factors have made the service more rel'able for the riders, which is an essential element in encouraging its continued use. Taxi Operations Our firm operates taxi services throughout the County of Los Angeles. We are uniquely qualified to provide this level of service via taxicabs as we have quite a bit of experience through our current contracts. The largest contract I would like to cite is our agreement with Los Angeles ACCESS Services, Inc. On average we have in service the following: • 150 Taxi Cabs Perform on average 1,650 trips per day Qualifications Because Southland Transit is California owned and operated, the highest levels of management and their expertise are directly available to our clients and project managers. Both the Vice President and Senior project Manager regularly visit every project facility. Every member of a project staff has available to them the immediate expertise and assistance of corporate managers with the experience to ensure that the best decision is made in every instance. Southland Transit certifies that we will be solely responsible for the satisfactory work performance of all our employees as described within this RFP or any reasonable II OCI D proposal for ManagemClIt & operation of Rosemead Transit System performance standard established by the City. Southland Transit represents that we will be solely responsible for payment of all our employees' wages and benefits and subcontractors' costs. Without any additional expense to the City, Southland Transit will comply with the requirements of employee liability, worker's compensation, employment insurance, and Social Security. Southland Transit will hold harmless from any liability, damages, claims, costs, and expenses of any nature arising from alleged violations of our personnel practices. B. Organization Southland Transit, the prime contractor of this proposal, is a highly experienced transponabon company that has been the provider of service for the City of Rosemead for the past 7 years. With a keen focus on safety and a strong familiarity with policies and procedures of the City of Rosemead, Southland Transit has always placed great importance on and has provided quality and reliable service to its i passengers. Founded. in 2001, Southland has rapidly built a reputation 1 as one of California's most effective transit companies operating sixteen demand response services and :. twelve fixed -route services. These operations are provided under contract with the County of Los Angeles Department of Public Works, Los Angeles Metro, Los Angeles County cities, two Regional Centers for the developmentally disabled, Access Services, Inc., and the Consolidated Transportation Services Agency (CTSA) for Los Angeles County. Southland Transit is a privately held California corporation whose sole shareholder is Timmy Mardirossian. Timmy has over 35 years of experience in the transportation field, which experience and expertise is a valuable resource of the company. The officers of the company consist of the following: Timmy Mardirossian, President; Scott Transue, Vice President/Chief Operating Officer; and Seda Mardirossian as the Secretary. As President, Timmy provides strategic direction to all of the company's operations. As 12 WAD Proposal for Management & Operation of Rosemead Transit System Vice President and Chief Operating Officer, Scott directs all of Southland's operations including all of our municipal and public transit contracts. Southland Transit's sister company, San Gabriel Transit, Inc. (SGT), also owned by Mr. Mardirossian, was one of the first companies to provide public paratransit services in Southern California. SGT has built a strong reputation by effectively operating some of the most difficult demand response operations in the industry. The Los Angeles ASI countywide ADA service contracts operated by the company have consistently been the best performing segment of the Access Service network. The company had also performed well on multiple fixed -route and dial -a -ride engagements prior to transferring those services to Southland Transit upon its formation in 2001. Our commitment as a company is to treat every project in a unique manner that addresses the particular needs of the project. We thus emphasize availability to our clients, and a cooperative effort in addressing the clients' concerns and issues. As the corporate offices are located in Southern California, specifically in neighboring El Monte, our clients have unparalleled access to not only project staff but also to corporate personnel. Southland Transit offers the City of Rosemead the following over other proposers: 1. Qualified and experienced personnel in Dial-A-Ride planning and management; 2. Qualified and experienced personnel in Fixed Route development and management; 3. A long history of unparalleled service to the riding public of the City of Rosemead; 4. A long standing relationship with the City of Rosemead that dales back to 2008. Credentials Southland Transit has been the provider of service for the City of Rosemead since 2008 and as a result, it already has all the personnel necessary to successfully operate the Rosemead Transit system. In addition to the services provided for the City of Rosemead, Southland Transit currently provides a multitude of services for its various clients, including fixed -route service, ADA complementary service, rail connection services, general public dial -a -ride services, elderly /disabled dial -a-ride services and services for developmentally disabled adults attending programs sponsored by our Regional Center clients. We have also provided route deviation services and medical courtesy transportation. As such, the company has a high level of expertise in each of the following key areas: deployment of high technology scheduling and dispatch systems, including global positioning and wireless communication with on -board computers to enhance productivity and service reliability in dial -a-ride and flex -route service; staffing, safety and training; vehicle maintenance; and regulatory compliance. Dial -A -Ride We provide exceptional service to many municipalities and transit agencies, operating customized demand response services. Each city is unique and has its own challenges 13 OSE D Proposal for Maoaeement & Ooera[ion of Rosemead Transit wstem and we have tx'en able to customize our operations to ensure we give each city and its Passengers the necessary attention they deserve. Fixed Route Transit We provide service on numerous fixed -route contracts. We have been successful on small and large projects. We fully understand that the smaller projects can often require more attention than the large projects and that the skills and experience required managing a small project may be more demanding than a large project. Taxi Services Southland is one of many companies that provide varied transportation services. We also have a taxi component that is housed at the same facility. This service is used primarily to provide supplemental taxi services for the Los Angeles ACCESS Services, Inc. In this role, our drivers are all pre - screened and undergo extensive background checks and training. They provide valuable services to seniors and persons with disabilities, to increase their access to activities within the community. Vehicle Maintenance Our vehicle maintenance performance is comparable to any transit management company, regardless of size. In particular, we have taken on the challenge of the growing use of alternate fuels and established successful programs with both propane and compressed natural gas. Our record of performance on California Highway Patrol (CHP) inspections and third party maintenance inspections has been exemplary. Safety and Training Our community transit operations have established an exemplary safety record that has allowed us to maintain cost effective insurance coverage for our clients. Our drivers undergo extensive training, with an emphasis on safety. Deployment of High Technology Dispatching This technology consists of global positioning and wireless communication with on -board computers to enhance productivity and service reliability in dial -a -ride and flex -route service. We are expert in the use of both automated paratransit dispatching and high - tech taxi dispatching systems. Our capabilities include the deployment of on -board computers to continually track the performance of operators. We believe that we have the finest record for effective paratransit dispatching in the State. Regulatory Compliance We developed an advanced payroll tracking system that allows us to ensure we pay our staff in accordance with California law and to provide visibility of payroll costs throughout the organization We regularly train managers on managing in compliance with state and federal law. In addition, we pride ourselves in complying with all applicable federal laws and requirements, including, but not limited to, Equal Employment Opportunity, ADA, and Drug and Alcohol Testing Requirements. Corporate Team Timmy Mardirossian, President 14 OSE D Proposal for Management & Operation of Rosemead Transit System Timmy brings to his position a vast knowledge of transportation in Southern California. Beginning in 1979, he has successfully built companies that provide a variety of transportation services, including reliable "black car" service, taxi service, airport van service, municipal dial -a -ride service, fixed route services and, most importantly for this engagement, he has compiled our corporate team at Southland Transit. Timmy is fully engaged in the company's performance from the smallest to the largest projects. Scott Transue, Vice PresideMlCOO Scott brings to this position a wide variety of transportation experience including performing planning and management functions over Fixed- Route, ADA Paratransit, Dial -a -Ride projects for senior and persons with disabilities. Scott has also written as a consulting project a specialized paratransit service plan for seniors and Persons with Disabilities for the County of San Diego. The Dial -A -Ride projects that he has managed have grown to be so successful, that they ended up turning into local flex- routes which reduced costs for the agency. Scott's experience consists of managing combined systems of Fixed - Route, Dial -a -Ride, and Dial -a -Taxi. With this experience, Scott is able to balance the needs for all three service modes and design a comprehensive transportation system for passengers. Scott's record of service implementation includes a variety of projects. Wayne Seale, Director of Maintenance Wayne's offices are in El Monte where he maintains a 24 -hour a day maintenance operation and back up parts inventory for each of Southland's facilities. He has installed and is responsible for maintenance of our proprietary maintenance software. The system provides comprehensive reports on all maintenance performed on vehicles and equipment at the facility. Wayne is continually working to obtain and renew his ASE certifications. He is an automotive Master Technician. Ermine Manvelian, Human Resources Manager Ermine oversees all aspects of Human Resources and compliance issues. She administers our health insurance program and has training in wage and hour law. Ermine is available to all managers or supervisors when addressing performance issues, benefit questions, wage compliance, or other areas of concern. Carrie Shirley, Risk Management Carrie is responsible for ensuring that driver accident reports for vehicles operated by Southland Transit are complete and accurate prior to submission to the insurance carrier and/or client as needed. She actively monitors cases through the process to ensure that issues are dealt with in a timely fashion. Nyree Kolanjlan, General Counsel As in -house counsel, Nyree is Southland's point person regarding any and all legal issues, including compliance with OSHA, EEOC, labor and other applicable laws and regulations. She drafts all required agreements and reviews all contracts into which the company enters. Nyree is also responsible for generally overseeing the Risk Management and Human Resources departments, in addition to overseeing Southland's injury and illness prevention programs. Nyree is also in charge of managing our worker's compensation claims, reporting them to the carrier, monitoring them on a 11_� OSE D Proposal for Management & Operation of Rosemead X-an ft v tem regular basis, and disseminating mitten material and notification of upcoming seminars on the subject. Mike Hakopyan, Network / Computer I Software Support Mike is a dedicated and highly energetic person who thrives in pressure situations and can be counted on when the going gets tough. He is skilled in Network Administration, File Servers, Database Servers, Workstations and other related systems. He takes pride in providing creative direction and out of the box thinking. If there is one characteristic that is appreciated at Southland above others it is Mike's can-do attitude. He is always available whenever needed and he is a true technical resource for the Company. Corporate Organization Chart i.: c, 16 kOSEIAD ge Proposal for Management & Operation of Rosemead Transit System C. Resource Allocation Serving the community since 2008, Rosemead Transit is a convenient, safe and inexpensive method of traveling throughout the City of Rosemead. Rosemead Transit offers fixed route and dial -a -ride transportation, responding to individual travel requests as they are received. Riders share the use of the dial -a- ride vehicle, making the cost of the trip considerably less than a taxi. Each Rosemead Transit van is clearly marked and features comfortable seating, a two - way radio and Is wheelchair accessible. The service is open to the general public and will take riders to any destination within City limits. A standing reservation or subscription can be at the same time, on the same day every week. New subscriptions are honored as received based on space availability. Patrons with subscriptions who will not be travelling for an extended period of time may suspend their reservations for up to 30 days FIXED ROUTE AND DIAL -A -RIDE FARES • General —$.50 Dial -A -Ride Service is provided on a daily basis 365 days per year • Monday - Friday 6:OOAM - 7:OOPM • Saturday 6:OOAM- 7:OOPM • Sunday 8 OOAM - 4.00PM Fixed -Route Explorer Service is provided on a daily basis 362 days per year • Monday - Friday 5:OOAM - 8:00PM • Saturday 10:o0AM - S:OOPM • Sunday 10:OOAM - 5.00PM As the incumbent provider of service, Southland Transit is well aware of the demands and details of the service and is committed to continuing to provide quality, courteous, and efficient service. Special Services As has been the case in the past, STI recognizes there will be a need from time to time to provide special services for events and under emergency circumstances. STI has always complied with requests and confirms that we will continue to do so. Fixed -Route Bus Scheduling and Development 17 0S3 D Proposal for Management & Operation III Rosemead Transit System Our staff has direct experience with developing highly efficient fixed routes for agencies. We are able to analyze the streets, traffic pattems, and the placement of the bus stops, in order to maintain a high On -Time Performance standard in the 90 %plus range and also a high passenger per hour count. Staff also monitors the route's effectiveness closely after its implementation in order to make minor adjustments to the time - points and schedules. We are also able to develop the schedule for the public to view which will show the running time and associated stop times at various bus stops. We have completed schedules for many of our clients and will do so for the City of Rosemead. Removal of Vehicle Operator Upon notice from the City of Rosemead concerning the conduct, demeanor or appearance of vehicle operators not conforming to the standards set forth by the City of Rosemead, Southland Transit vnll take all steps necessary to remove or alleviate the cause of the objection Complaint Response Complaints, whether valid or not, give us the opportunity to learn something about our operation and we pursue our response to complaints with that goal in mind. Every employee in the Call Center has been trained in the handling of complaints received. Southland intends to develop a monthly complaint tracking sheet to be submitted with our monthly invoice that will allow the City to review trends on a month to month basis and also allow us to make improvements where necessary. 1) Every complaint is taken on our standard incident report form. 2) If the rider has called into lodge a complaint, the call is immediately referred to a supervisor. 3) The supervisor determines if the complaint is related to service issues, such as a late trip, driver behavior, etc. 4) If the supervisor determines that the complaint is related to a problem with a reservationist or other personnel in our Call Center, the supervisor obtains all the information regarding the issue, which is put on the standard incident report form. 5) The rider is told that an investigation will be undertaken, and they will be contacted within 2 business days as to the findings. 6) A supervisor researches the complaint by looking at logs, phone records, interviewing the personnel in question, and listening to the phone recordings. At the conclusion of the investigation the findings are discussed with the Project Manager to determine if retraining or other action needs to be taken as to the employee involved. 18 OSE p Proposal for Management & Operation of Rosemead Transit System 7) The supervisor makes the return call to the rider who lodged the complaint, informing them of the outcomes. Most importantly, the supervisors and managers discuss complaints. The goal is to determine whether there are consistencies in the complaints that require modification of our process, andlor enhanced training. If patterns are found that affect all employees these issues are addressed at regular meetings and retraining. On- Street Supervision Dispatchers are able to assist operators who are falling behind and to answer questions regarding when a vehicle should arrive for a dial -a -ride pickup. In addition, our Los Angeles Hooper Facility and El Monte Facility have a team of Road Supervisors that are shared with all services operated from the facilities. The Rosemead Service will be able to take advantage of that team of professionals. The Road SupervisoYs main duty is to assist operators in the field. They are also available to drive in an emergency. Road supervisors with Southland are always fully licensed and certified drivers who, when necessary, can fill a route, pick up a passenger, or drive a replacement bus to a road call We will have sufficient road supervisors to have one on duty at all times while drivers are on the road. The positions will be full time. Response to Vehicle Breakdowns Any discussion of breakdown response should be prefaced with breakdown prevention. We emphasize vehicle maintenance in every operation as the prime method by which to reduce breakdowns. Of course, breakdowns do happen and in those instances we will respond as follows. The first 3te is to get a mechanic on the radio with the operator. We often find that some simple issue is causing the vehicle problem and the driver can be instructed on how to get the vehicle back in service. An example of this is a wheelchair lift access door that is not fully latched, causing the vehicle interlock to render the vehicle inoperative, in which case a simple re- latching of the door gets the vehicle back on the road. The second step, and the most important, is getting another vehicle on the line and back on schedule. We expect that, with the excellent supervisor coverage for this operation, we should be able to restore service within 15 -20 minutes. The third step is the dispatching of a mechanic to validate the condition of the vehicle and to handle removing the bus off the street. In all cases, a mechanic should be at the bus within 30 minutes. The mechanic timing will not affect the 19 OSE D Proposal for Managgiment & Operation of Rosemead Transit System passengers since service wilt already have been recovered with a substitute bus. Lunch and Break Handling Procedures We comply with California labor standards on the scheduling of rest and lunch breaks. Time and time again we have taken over services where drivers were not afforded their lunch breaks. In addition to being a California legal requirement, we believe that regular lunch breaks contribute to enhanced system safety. The change to taking lunch breaks is not always a popular measure with drivers, who prefer being paid for the time, even if it means no lunch. We schedule the rest and lunch breaks for dial -a -ride operators in the Trapeze system. Scheduling rest and lunch breaks for the dial- a-ride service is relatively simple due to our computerized dispatching system. For the fixed route service, we work with clients to create a schedule that will allow enough "recovery time' at the end of the route to allow for a ten minute break at regular intervals. We dispatch operators to provide lunch relief for the regular operators. Documentotion and Maintenance of Protect Records ✓ Tracking of Key Quality Elements — We believe that a company does well those things that it believes are important enough to measure. Most of the activity that goes into providing service quality is measurable and such measurement will be the basis of our quality assurance program. Our history in demand responsive service is that we improve BOTH service quality and productivity. We track every measurable component, especially on time compliance and the rate of no shows. We have learned some important lessons by tracking these key factors as set forth below: We have found in taking over a number of systems that a high number of reported no shows were actually dispatch errors rather than real incidents of a no show passenger. These errors are often caused by poor subscription trip maintenance. We have found that only by understanding hour -by -hour productivity can we improve our matching of service hours and trip demand. Using these techniques over the past years in operations we have taken over we have delivered average productivity improvements of well over 20 %. We have learned to use the power of Trapeze software linked with our system archiving software (TSS ATBOS & ATBOS PA) to track on time compliance on a real time basis & effect real time "rescues' of schedules. We manage these key elements aggressively on a continual basis and have a reporting process that will give City staff documentation of our performance, in every important area. At Southland we work with each client to define the standards which are particular to that service and that contract. We then set up additional tracking and reporting systems to ensure that any particular issues are monitored and shared regularly with the client. We also have been enthusiastic participants in professional surveys of our systems to assess the level of 20 p5E a Proposal for Management & Operation of Rosemead Transit System customer satisfaction with the service. As part of this process we encourage the input of the drivers who provide the service. We seek their insight, not only at monthly driver meetings as required by the Scope of Work, but also in daily interaction with supervisors, dispatch staff and maintenance personnel. ✓ Accident Reporting & Incident Investigation — While we do everything possible in our training and ongoing safety meetings to avoid accidents, they do occur and we train our employees how to handle those situations. Our practices meet the standards of good practice as well as the requirements set forth in the Scope of Work. Every driver undergoes training regarding the handling of an accident situation. The driver immediately contacts dispatch and/or the road supervisor when an accident occurs. Dispatch then coordinates an appropriate response. The driver is trained to seek appropriate information at the accident scene, which is reinforced by the arrival of a road supervisor or member of management personnel. Pictures are taken at the scene for thorough documentation. Accidents which take place with consumers on board, or when an accident will cause a delay in service, they are reported immediately. If needed, a road supervisor or cover driver will use a vehicle to keep service on time. In addition, all traffic accidents. irrespective of injury, are reported to the Rosemead Police Department or CHIP as appropriate. Incident report forms are kept available for all workers in order to document passenger disturbances, wheelchair lift failures, and road failures. TrackingiReportina of Key Quality Elements Most of the activity that goes into providing service quality is measurable and such measurement is the basis of our quality assurance program. With dial -a -ride services this means tracking every measurable component of BOTH service quality and productivity. These issues include maintenance and the ability to monitor phone call response, not just the number of riders and trips. Part of tracking key quality elements is to constantly track the information and to include it in the reports to the client. At Southland we work with each client to define the standards which are particular to that service and that contract. We then set up additional tracking and reporting systems to ensure that any particular issues are monitored and shared regularly with the client. We believe in the importance of keeping our locations in contact with a network and internet connection, and in providing a sufficient number of computers so that staff can keep current on all necessary record keeping. Our compliance with federal reporting requirements has met all audit standards, whether in the MTA consolidated local system or in the stand -alone system in place with Rosemead Transit as an included operator in the MTA system. Customer service surveys have been a key part of the evolution of Rosemead Transit. We have cooperated hand in hand with City Staff and consultants on taking these surveys and, more importantly, on using what was learned from them to improve our operations. We look forward to working with future surveys to continue to improve our service. 21 OSE D proposal for Ma ill.ement & oneration of Rosemead Transit System Measurine Reliability The reliability of transit services is generally measured by considering: • On -time performance — the percent of fixed -route vehicles on time (within five minutes of scheduled time) or paratransit trips picked up within a particular window (i.e. 15 minutes) • The number of road calls made for your vehicles • Rates of staff turnover, tardiness, and absenteeism The number of customer complaints • The number of missed trips or runs • Passenger perceptions gathered through user surveys or tows groups Revenue Vehicle Towing We have an on -going relationship with a local towing company that is very familiar with the requirement of transporting transit equipment. The company carries all requisite insurance to protect both our company and the City. Operator Appearance All operators are required to portray a clean, neat, and respectable appearance. Southland Transit recognizes that our vehicle operators are the first point of physical contact with the transit service for our passengers. Therefore it Is incumbent upon the operators and our company to ensure we make a positive impression. Operators will wear name tags, and if jackets and hats are worn they will match the rest of the uniform and will display the drivers' name tag. Operator Responsibilities • Vehicle operators will assist in the loading and unloading of passengers, parcels and personal effects; • Vehicle operators will be neatly and cleanly dressed in a uniform specific io the service, which uniforms will be provided by the company and acceptable to the City. They will not transact other than Incidental personal business while in uniforms and shall not purchase, possess, or consume intoxicating beverages while in uniform. • Moderate healed, closed -toe shoes will be worn at all times; • They will, at all times, maintain a courteous and cooperative attitude in their contact with the public. • While performing their duties, vehicle operators will wear name tags clearly displaying their names. In addition, vehicle operators will maintain trimmed facial mustaches 22 Proposal for Manaeement & Operation of Rosemead Transit System and /or beards or a clean shaven appearance at all times during transit service operating hours; • Vehicle operators will have an accurate time piece available while on duty, • Vehicle Operators will ensure that all patrons, when using the Dial -A -Ride service, wear seat belts and shall assist, if necessary, the patron in fastening the seat belt; • Vehicle operators will only carry animals that comply with the Americans with Disabilities Act (ADA) definition of service animals; • Vehicle operators will do everything possible to avoid undue delay of any patron, either at the point of pick up or while en- route; • Operate the vehicles in a safe and timely manner; • Cooperate with the City project manager and City agents; • Distribute or collect handouts, surveys, etc. as may be required to assist City's customer relations, promotion, monitoring, and supervisory functions; • No acceptance of gratuities; • Have a thorough knowledge of route; • Make service announcements as requested by the City; • Make all required ADA Announcements (callouts) for passengers with disabilities • Do not allow smoking in vehicles; • Do not permit loud or raucous behavior on the vehicles; • Count and verify cash fares deposited in fare box and record passenger boarding's for each trip; • Honor special passes. • Announce route and destination before each departure from a train station; • Maintain route and timetables without deviation; • Inspect his /her vehicle for functionality prior to each departure from the garage; • Assist passengers boarding and alighting vehicle as needed; • Operate the wheelchair Ift for passengers requiring or requesting such service (whether they are in a wheelchair or not); and secure passengers in wheelchairs using vehicle securing devices. On -Board Camera Systems Pursuant to the RFP request to provide a continuous recording camera system, we have provided further information on this system which can be found in Attachment 1. In summary the system is provided by REI, Inc. and will include eight (8) channels and will record continuously for sixty (60) days. The camera system will be installed according to the diagram provided once the new vehicles are ready. 23 proposal or Management A Ooera ion Of Rosemead Transit System D. Staffing As the incumbent contractor, we are well aware of the resources necessary to be successful on this project. Our proposed Project Manager is Michelle Gamez whom has direct experience as the Project Manager for the Rosemead Transit Services. As Project Manager, Michelle will be fully responsible for the service and particularly for managing the performance of project staff, including: Consistency As the current operator and by guaranteeing the continued level and expertise of the existing staffing, we are able to provide the City and its residents with a qualified and experienced workforce. We believe this to be one advantage we have over any other company. Our staff is not only committed to Southland Transit but also to the services they operate being the City of Rosemead Transit Operations. There are very few complaints that are generated regarding the transit services and this truly a credit to the local project team and their pro- activeness which can be taken for granted. Director of Maintenance. Michelle will work cooperatively with Wayne Seale to ensure that proper maintenance is completed and that vehicles are fueled, cleaned, and ready for service; Director of Safety & Training. Michelle will coordinate with Joleen Judd to ensure that the appropriate staffing levels are maintained at all times, and that the vehicle operator team, as well as the call-taking and dispatch team, are fully staffed with qualified and fully trained personnel. Joleen also conducts monthly safety meetings and assigns behind - the -wheel trainers when required; Road Supervisor/Operations Manager. We have a team of Road Supervisors that are based at the Company's El Monte facility. The team will help support operators assigned to the Rosemead project. Proiecf Manager Michelle Gamez is the past project manager of the Rosemead Transit Services, as well as our proposed project manager for the new contract. Michelle managed successfully this project for several years and has proven herself in managing effective community transit service, providing support to governmental clients and recruiting and training safe, reliable operators. Michelle was chosen for this project because of her speck familiarity with the Rosemead Services. Her hast 3 years of experience in public transportation operations, 12 years of which consist of supervisory experience. She works closely with client staff, scheduling, dispatch personnel, and operators to ensure on -time performance and service quality. She assists in the training of operators on system policies and ensures effective route familiarization to ensure schedule integrity and a positive community image. She consistently provides timely, accurate operational reports to her clients, including National Transit Database (NTD) data that often exceeds funding agency standards. We are very fortunate to have a Manager that is already skilled in NTD Reporting. 24 L%* Proposal for Managcment & ut/eration of mosemeaa Irma Zysrem Michelle will also oversee the overall management and supervision of the Rosemead Transit operations, as well as the preparation of operational reports and other City required information. We believe that her most important task is to set the leadership tone that will ensure the operators assigned to this project are motivated to provide high quality, safe service to all passengers. Michelle has also been very active in attending meetings with the Senior and Disabled Community with which her assigned projects interface. Finally, Michelle will continue to work closely with City staff to ensure that the City's interests are best served and their concerns, as well as those of riders, are properly and timely addressed. She will continually monitor operations, facilities, and equipment and will advise City and make recommendations based upon any observed deficiencies and needed improvements. Michelle is on site at the Company's El Monte facility during normal business hours and is available by cell phone at all times. Other Key Staff Director of Safety & Trainina We are pleased to have Joleen Judd serve as our Director of Safety & Training for this project. Joleen is a TSI certified transit instructor. She maintains her office at our El Monte facility and supervises the efforts of the company's five (5) other certified instructors and the team of Road Supervisors assigned to the El Monte facility. The staff and personnel on a project are a key component of the success and quality of that operation. At Southland Transit, we keep that as a key focus in the hiring and training process, as well as throughout an employee's tenure with the company. We believe that the safety of our employees and our passengers is one of the most important elements of our operations. Given that attitude, the skill set and experience of our Director of Safety & Training becomes a vital component in our ability to be successful. Call Center Monoger We are pleased to have Jackie Pinzon serve as our Call Center Manager for this project. Jackie manages the dispatchers and reservationists within our call center which is located at our corporate office in El Monte. She has a wealth of experience in this regards and she is a tremendous resource not only for Southland but for the City of Rosemead as well. Director of Maintenance Wayne Seale has been Southland Transits Director of Maintenance since 2001. He has worked extensively in highly regulated environments under contract with transit agencies. Wayne will continue to manage the maintenance aspects of this contract to ensure the continuity of reliable service and that all preventive maintenance is followed. Our Maintenance Department maintains the one hundred and twenty (120) revenue vehicles that operate from our El Monte facility plus the additional fifteen (15) vehicles out of our Hooper yard in Los Angeles. A vehicle to mechanic ratio of 13 to 1 is carefully monitored so that we can provide a reliable fleet. We have a total often (10) fully - qualified mechanics and eleven (11) fuelersrwashers on staff. Road Supervisors 2 i Proposal for Manaaement & Operation of Rosemead Transit Svstem Our road supervisors are fully licensed and certified operators who are able to fill a route, pick up a passenger or drive a replacement bus to a road call, whenever necessary. The road supervisors utilize Southland Transit Fleet Support vehicles as clearly marked for identity purposes. Our road supervisors are full time employees whose duties include, but are not limited to, the following: ensure quality service delivery on a regular basis; facilitate fleet deployment while performing pre -hip and post -trip inspections; monitor and document on -time performance; provide extensive field support in an effort to minimize service interruption; and address specific service problems and service interruptions. Selection o We make every attempt to select our field supervisors from the existing driver pool, particularly focusing on those individuals who have done some behind -the- wheel training. We choose individuals who are motivated and show supervisory potential. If the individual chosen has no previous supervisory experience, s/he may be sent for a class on supervision. The field supervisors are trained in -house in the procedures for accident investigation, response to service problems, and informed of all service standards for the contract on which they will be working. They also attend a training session regarding human resources issues and procedures. Training n At Southland, we also qualify and train field supervisors to be behind - the -wheel trainers. The purpose of this double training and use is twofold. First, it is our belief that it is impossible to function effectively as a field supervisor without a thorough knowledge of the driver's duties and responsibilities. Secondly, it increases the accountability of training. In many companies, trainers are simply asked to produce drivers and the shortcomings of those trainees after graduation is really not the trainer's problem. When a field supervisor is involved in the assessment of trainees by overseeing the behind - the -wheel training, the supervisor is less likely to pass a minimally qualified trainee to the driver position. Any problems seen in training are problems the field supervisor will have to oversee in daily service. o In addition to the cross training of field supervisors as behind- the -wheel trainers, it is our intention to cross train the cover drivers to be able to undertake field supervision. As opposed to companies who designate the least experienced drivers to be cover drivers, we believe that cover drivers must be the most qualified and experienced drivers. Reservationists We have a full staff of reservationists in place for this project. Our reservationists are housed in our El Monte facility. The order taker with the least amount of experience has been with our company for 1% years. Every reservationist knowledgeable in all aspects of the service operations, service area, and reservations procedures. Dispatchers Southland Transit currently has dispatchers assigned during all hours of service operations to maintain contact with the drivers and to respond to requests from the City. Dispatchers are 26 Proposal for Management & Operation of Rosemead Transit System responsible for coordinating vehicle and driver assignments, monitoring radio traffic for service quality, and responding to service interruptions. Dispatcher /Customer Service Recruitment 8 Hirina Our approach to hiring customer service representatives is to seek individuals with computer familiarity, high energy, and bilingual capability. We have had great success in attracting committed, bright, talented workers, in part because we offer a competitive wage with health benefits and, more importantly, we respect the tremendous importance of the customer service department in the success of our company. We are very aware of the mufti- cultural atmosphere of California. Of our current customer service staff, over 80% of the representatives are bilingual (English /Spanish). In addition, both of the dedicated team leaders for the Rosemead service are also fluent Spanish speakers. The diversity of California, however, involves many languages beyond those mentioned; thus, our customer service representatives also have available to them the use of the Language Line, which allows translation and full communication with people speaking over 140 different languages. This service is available at all times. Training Our training efforts include making the representative feel and realize that s/he is an integral part of the overall transit operation. In this regard, we emphasize knowledge of how their job interacts with and affects the overall delivery of service. A training manual, training videos, training with experienced customer service representatives, and on -going team support reinforces the customer service skilts necessary for the successful operation of each project. Training includes the following components: How to answer calls in a professional and expeditious manner, including how to handle the irate caller, the indecisive caller, and the talkative caller. Operation of the computer program and what information must be entered. Our representatives are well versed in the use of computerized systems to make ride reservations for callers. Although each one begins as a customer service representative, as soon as their skills progress, each is trained to handle the dispatch board, including the computer and the radio. This cross training allows us the greatest flexibility in assigning employees to ensure coverage for our customers. Familiarization with the geographic maps covered by the service. This knowledge is absolutely essential for the system's overall success and efficiency. Initial training is further reinforced by the availability of a map of the service area in the office. The requirements of the Rosemead policies and procedures including fare structure, no charge trips, reservation and scheduling procedures, no show policies, the status of escorts, notification requirements for changed trips, and cancellation policies. A copy of the policies and procedures are included in the Customer Service manual maintained at the workstation. We believe staff should have these materials close at hand for easy access when unique and difficult situations arise in their workday. Sensitivity in fielding the calls of elderly and disabled riders is an important part of training. We have developed training materials that include ADA requirements, appropriate language, and informing the customer service representatives about such issues as vehicle specifications, and wheelchair availability. Our training also addresses some of the more 27 0S3 D propQ< ijj or Management & operation of Rosemead Transit System complicated issues such as the definition of service animals and how to deal with such animals that sometimes accompany a disabled rider. In addition to the sensitivity training described above, particular emphasis is given to phone interactions. The videos address the common interactions a call taker will have with customers with emphasis on the difference between being helpful and being defensive or curt. Our handbook also looks at such issues as communicating over the phone when the caller has a cognitive disability. Visual cues and physical gestures can be of great assistance in communicating with the cognitively disabled. and phone interaction removes those visual cues. Thus, it becomes even more essential for the call taker to be aware of the issues and problems that can occur, and particularly the methods to overcome them. The training manual is kept by the representatives' workstations. p. Accident and incident procedures are a part of all Customer Service training. Forms are kept at every workstation. Detailed step -by -step procedures are outlined in the Customer Service Guide maintained at every workstation. 'r We inform Customer Service staff of service changes as they occur. When policies are changed, or procedures must be reassessed for determination of their effectiveness, meetings are scheduled so that every member of the team is aware of the change. Recurring training by way of regular meetings are held throughout the year. These meetings address issues that have arisen in the service, as well upgrades to the system, and retraining of specific processes. 28 no r000sal for Management & Operation of Rosemead Transit System Michelle Gamez Project Manager TRANSIT PROJECT MANAGER with significant experience in providing general public dial -a- ride and fixed route transit service in highly productive environments using automated dispatching. Experienced with project reporting, both customer required reports and NTD reporting. Responsible for selection and training of customer service and dispatch staff for the company's consolidated call center. PROFESSIONAL EXPERIENCE Southland Transit, Inc. Protect Manaaer- Alhambra and Rosemead 2012 to 2013 Responsible for the daily operations of the Alhambra and Rosemead Services. Provide supervision for operators and call center. Produced monthly billing reports to suit client needs. Compiled information for and to adhere to NTD reporting requirements. Proiect Manager— Rosemead Dial -A -Ride & Fixed Route Services 2009 to present Responsible for overall operation of the company's general public dial -a -ride services. Interviewed, selected & trained customer service team leaders and reservationists in effective use of the Trapeze system. Developed the company's approach to the effective use of Trapeze in a dial -a -ride environment. Interviewed potential operators and selected for training. Investigated accidents and/or incidents & provided reports to clients. Handled customer comments and complaints. Developed direct relationships with problem clients to insure their issues were not disruptive to the service. Worked with the other project managers to develop facility wide solutions, in particular the movement of the vehicle washing and cleaning crews from being managed by the maintenance staff to the operations staff resulting in a more accountable and organized vehicle cleaning /detailing program. Call Center Manager 2003 to 2008 Managed consolidated call center operation using Trapeze automated dispatching for the Cities of Monrovia, Alhambra, West Covina and the Downey Regional Medical Center. Trained all team leaders and reservationists in the proper operation of the Trapeze system. Monitored telephone performance, system productivity and on -time performance. Managed the service implementation for the dispatch portion of the West Covina Project. Dispatcher 2002 to 2003 Worked as a reservations call taker and later a dispatcher on the Alhambra Transit system. During this period system was changing from a manual system to Trapeze as part of a technology demonstration project. EDUCATION AND TRAINING • Drug & Alcohol Reasonable Suspicion Training • Sexual Harassment Awareness /Prevention Training STI Basic Supervision Course • Trapeze Dispatch Software Training • LACMTA NTD Training. 29 9� elftl P 291111 t for Management N uoeranon of air e,neau .,..••�.. -•_••• Scott Transue vice rrca�u Scott has proven success in managing effective transit systems for public agencies. He has significant experience with all phases of transit and paratransit operations management including routelservice planning, service marketing, employeellabor relations, safety /training programs, and budgeting. PROFESSIONAL EXPERIENCE Responsible for all transit contracts and operations of the company and business development activities, Provides support and collaborates with senior management staff to design successful operations; Ensures that operational resources are identified and obtained to realistically perform services at proposed levels and measures; With the support of Southland's Senior Project Manager provides guidance, training and support for eleven Project Managers located at five locations throughout southern California. Specialized Transportation Consulting, San Diego, CA - Princi al 2011 -2012 Provide specialized transportation consulting to clients which included Grant Writing, Research Analysis, writing of a Service Plan for Seniors and Persons with Disabilities, third party contract specific audits North County Transit District NICTDf, Oceanside CA - Mar. Ser. Quality & Accessibility 2010 - 2011 Responsible for the agency's ADA Paratransit services, ADA compliance upon its Fixed -Route services, Rail, and Facilities, responsible for budgeting, Title VI, ADA and Senior and Disabled Services meetings, and community outreach. ble for operations and planning of various Fixed- Route, Dial -a -Ride, ADA Management, Senior and Disabled Services meetings and outreach. San Diego Regional Center San Di o CA -Trans ovation Coordinator 0 -2002 Responsible for coordinating all aspects of transportation for persons with disabilities to include contract management and vendor oversight, complaint handling, routing and scheduling, and interacting with case workers, families, and persons with disabilthes. Speaking Engagements CALACT /National ADA Roundtable Conferences • Effective Transit Fare Policies, Paratransit Efficiencies, CALTRANS Civil Rights /LEP Guidelines & Third Party Contracting Workshop; Effective Late Cancellation and No -Show Policies, FTA Compliance & Triennial Reviews EDUCATION • San Diego State University San Diego, CA - BA Program 2002 • Pepperdine University, Malibu, CA - Transit Management Program 2002 • Managing the Costs of ADA Paratransit Seminar- National Transit Institute • Understanding ADA Seminar- National Transit Institute • FTA Civil Rights Seminar - Federal Transit Administration 30 kosvffo Proposal for Mapaeemept & Operation of Rosemead Transit System Wayne Seale Director of Maintenance A FLEET MAINTENANCE MANAGER with proven success in managing effective maintenance of passenger transportation vehicles operated under contract with municipalities and public transit agencies. Significant experience with all facets of establishing an effective preventive maintenance system, planning for the maintenance of alternate fueled vehicles and maintaining publicly owned vehicles operated by our company. PROFESSIONAL EXPERIENCE Southland Transit, Inc., El Monte, California — Director of Maintenance 1989 to Present Starting as a Shop Manager Mr. Seale has progressed to the current position with full responsibility for maintenance of over 300 vehicles providing service on 18 separate transit or paratransit contracts; Manages foremen and lead mechanics in eight facilities throughout southern California; has been responsible for the equipment and maintenance start-up functions of seven service implementation projects over the past eight years; has established highly effective programs for the maintenance of wireless data technology in company owned shops to ensure the reliability of core communications technologies. Some of the high points of his career at Southland include: • Created and implemented an excellent alternate fuel vehicle maintenance program, • Established ASE certification programs for technicians, including incentive programs for newly certified personnel; and, • Worked closely with Access Services, Inc. to become the model maintenance operation in the ASI network. Autospec,Bellflower, CA — Proprietor 1983 to 1989 • Owner of a specialty automotive business which provided restoration and rebuilding services for classic, collector and special interest vehicles; Provided full restoration services including mechanical retrofitting as well as body and painting services. Developed a high level of expertise in specialized high performance suspension systems. Fiat Motors of North America — Technical Parts Analyst 1974 to 1983 • Researched problems with serviceability of OEM parts; Implemented identification procedures to correct and maintain accountability of parts defects; Generated technical bulletins to advise dealers of parts problems; Assisted field representatives with part related problems. EDUCATION AND CERTIFICATIONS • ASE Certification - Compressed Natural Gas Technology • R134 1Macs AC Certification • Ford and Fiat Factory Certification in Diagnostics • Harbor Community College — Associates of Arts degree 31 p5E p PASSENGER TRANSPORTATION PROFESSIONAL with significant management experience in providing contracted transportation service, including fixed route, dial -a -ride and ADA paratransit service. Experienced with project reporting, both customer required reports and NTD reporting. Significant experience working with staff at social service agencies to ensure responsiveness of the services provided. PROFESSIONAL EXPERIENCE Southland Transit, Inc. 2009 to Current Director of Safety & Training 94012 to Current Responsible for the Safety & Training functions for the El Monte and all outlining locations consisting of over 400 drivers and 125 vehicles, including ensuring all driver files are up to date and accurate. Conduct all recruitment and classroom training for new hires. Management of the companywide DMV Pull Notice Program, management of the companywide Drug & Alcohol Program, works with Risk Management to minimize safety concerns, and oversight of deployment of Road Supervisors out of our El Monte facility. Glendale CA Dial -a -Ride Project Manager 2 -2010 to 9 -2012 Glendale Dial -A Ride operates in the City of Glendale. CA, La Canada - Flintridge, and La Crescenta Montrose. Exceeded all performance standards required by the City (an on -time of 95% and passengers per hour of 3.75). Manage dispatch, maintenance and field operations departments. Prepare and maintain a level of required reporting procedures for the client including NTD reports for Metro. Lancaster CA Facility Project Manager 2 -2009 to 2 -2010 Overall responsibility for the operation of three projects consisting of over 96 total staff and 50 vehicles, that which encompassed ADA service for Los Angeles Access Services and transportation of developmentally disabled passengers attending programs sponsored by the North Los Angeles County and Kern Regional Centers. Coordinated directly with Agency and Regional Centers staff to ensure responsive operations for every service. Supervised dispatch, maintenance and field operations departments and prepared all necessary reports to clients. G.A. Osborne Pipe & Supply 2006 to 2009 Accounting Coordinator After a year and a half as a stay at home mother, re- entered the workforce performing daily accounts payable and receivable duties, daily ledger updates, collection calls and letters, cashiering, account management, vender relations, data entry, customer service and special projects as required. Veolia Transportation (Formerly ATC) Transportation Supervisor Oversight of daily operations in all aspects of a public transportation service including commuter, fixed route and paratransit (dial -a -ride) services. Duties included assisting drivers in their daily responsibilities, scheduling, dispatch operations, call center operations, customer service, on time performancelefficiency, computer aided dispatch systems, data analysis, route analysis, complaint 32 OSE D Proposal for Management & Operation of Rosemead Transit System response, accurate record keeping, generation of operational information to support billing, operational cost controls, and driver reviews. State of California, Department of Consumer Affairs 1993 -1997 Management Services Technician Duties included research and analysis, assisting in problem resolution, technical review of internal and departmental documents/statistical information, inquiry response, review and processing of division invoices and budget analysis. Training & Education University of the Pacific Transit and Paratransit Management Program, 2009 • Instructors Course in Bus Operator Training (TSI), 2010 • Fundamentals of Bus Collision Investigation (TSI), 2009 • California Standardized Emergency Management System (SEMS), 2012 • DMV Employer Testing Program Administrator, 2012 • NTI Advanced Mobility Device Securement Workshop, 2012 • NTI ADA & Complementary Paratransit Service, 2012 • NTI Prevention of Workplace Violence/Harassment, 2010 • ACCESS Certified Community Transit Supervisor (CCTS), 2011 • Training and Certificates in Drug /Alcohol Reasonable Suspicion, • LPM Consulting Substance Abuse Management and Program Compliance • Class B License with Passenger and Air Brake Endorsements Project Orgonization Chart 33 OSE D Proposal f.QrManagCment&QVeration of Rosemead Transit System E. Hiring and Personnel Policies At Southland we are not satisfied with hiring those minimally qualified but seek those people who are most qualified and most motivated to drive. We go beyond check - listing minimal qualifications. Each applicant must complete an application and submit an H6 DMV report. In a brief interview at the time of submission, the applicant is told of the job requirements, the application is reviewed for any unanswered questions, and the H6 is reviewed. Those with minimum qualifications undergo a thorough interview, using a model list of questions. The list ensures the interviewer covers all areas of questioning, that all applicants are judged consistently, and that all questions are legal and not discriminatory. Questions are open -ended to allow the applicant to talk about values and motivation, rather than simply saying a yes or no to a question. This allows an interviewer to gauge the character and sincerity of applicants. Driver selection actually continues throughout the training process. We do not hesitate to remove trainees who are not achieving the desired level of performance in any area — driving skills; interaction with riders, staff, and coworkers; ability to read maps and navigate; and ability to use the technology. Southland Transit also makes it a priority to recruit a sufficient number of bilingual employees to ensure that the bilingual communications requirement in the RFP are met and, most importantly, to ensure that riders feel at ease and are able to communicate with the operator. Human Resources Management & Personnel Policy Southland Transit has developed its personnel policies and programs in an environment of respect and open communication. Personnel policies are developed in a pro - active balance between traditional "management rights" and a positive business relationships. Southland Transit's policies have been written in conformance to all regulations concerning compensation, Equal Employment Opportunity, Worker's Compensation, and Labor Protection. As new requirements become effective we will modify and enhance our programs so that we maintain our positive reputation with both clients and employees. Southland Transit does not discriminate on the grounds of gender, race, age, creed, color or national origin regarding any project or contract awarded to the firm. Open Door Policy Southland Transit maintains an "Open Door" policy to promote communication between employees and management. Employees who are having problems or wish to register a grievance can do so directly to senior management of the company. Their grievance will be heard and the employee's supervisor is given 48 hours to provide a resolution in writing to the principals and the applicable parties. This practice enables employees to utilize and enhance problem solving and managerial skills. Southland Transit senior management believes this process promotes self- esteem and professional growth. Staff Retention 341 i Proposal for Management & Operation of Rosemead Transit System Employee retention is a major issue for effective transit operation. Operators have to be able to navigate, and experienced operators that know where they are going are very valuable. For the sake of service safety, quality, and productivity, we make a major commitment to keeping every operator who is good at this line of work. This is an area where Southland focuses its attention. Wages Our operator pay plan starts at $9.00 during the training period and then progresses from $10.00 through steps to $14.50. Another major element of retaining operators is in making a concerted effort to create the maximum number of full time operator assignments. Benefit Programs Our benefit program is highly competitive, and often superior, to that provided by other firms in our industry. Our package of employee benefits has proven to appeal to employees. In major part this is because we designed the benefit package to appeal to drivers. The plan is the same for all hourly employees. Eligibility to earn time off begins the first day of full time regular employment, which excludes training. A full time employee is defined as one who is regularly scheduled to work 35 hours a week. We also work hard to make certain that anyone who wants a full -time schedule is offered one, as we believe that full -time employees constitute a more stable and committed workforce. Our package includes the following: Health Insurance • Our health insurance program has been well received by employees. That is no accident because we specifically designed the program with our employees in mind. Employees are eligible to enroll in the health plan at the first of the month following 90 days regular employment (regular excludes initial training time) for employees scheduled to work 35 hours or more in a week. As a company we are committed to finding full time employment for every employee who wishes to work a full schedule, thus allowing the employees to participate in these benefits. • With increasing costs we work to negotiate multiple coverage options for our employees. This allows the employee to choose among four levels of health care so each can choose coverage and cost that most clearly meets each employee's individual needs. To further reduce the cost we have a 125 plan that allows for the employee to pay for their portion of any benefit cost with pretax dollars. • The company pays a significant portion of the cost of the employee's coverage, and the employee may add dependent coverage at their own cost. We believe that the program and the relatively short period for eligibility give us a clear advantage in competing for operator talent. DentallVision Insurance • Employees can purchase dental/vision coverage at inexpensive group rates. The employee may also pay for this benefit with pretax earnings under the'125 plan. Paid Time Off • Hourly non - exempt employees, who are regularly scheduled to work 35 or more hours a week, earn Paid Time -off (PTO) in amounts tied to the amount of time they are regularly 35 MAO S.gD 1 for Mananement & On r f rtosemead Transit Svstem scheduled to work. Paid personal leave can be used for any purpose and can, with prior approval be used by the employee as soon as it is earned. Our policy of starting the accrual immediately and allowing its use as soon as it is earned is a statement to the employees that the company honors and respects their contribution immediately. Additionally our combination of traditional vacation and sick coverage encourages good attendance, as time used for illness cannot then be used for "vacation." Conversely it is well received by employees because they never "lose' their sick time as personal time off accrual is paid at termination in accordance with state law. Paid Holidays Southland pays for six holidays a year. Regularly scheduled operators scheduled to drive on one of these holidays and who do not work because the system on which they work is closed receive holiday pay for the hours of work they miss in regards to the specific holiday. When an operator Is assigned to a system that does not close for one of our recognized holidays, and the operator works that holiday, the equivalent hours are dropped into their Paid Time Off account. 401(k) Southland has a 401 (k) plan for employees who have been with the company a year or more. Employees can defer pretax earnings into the plan as retirement saving. Additionally, we have provided that employees may defer safety incentive payments into the plan, which has proven popular for operators who do not feel comfortable deferring a portion of their paycheck into the plan. Bereavement Leave • Southland offers 2 days paid bereavement leave for identified relatives. Paid Jury Duty Service Leave Southland offers paid jury duty service for up to 5 days. Paid Holidays Six paid holidays, and when an employee works one of these holidays we credit their paid time off account with equivalent hours so that the employee can enjoy a day off at another time Discounted Entertainment Tickets Our company participates in a program called Great Perks. Through this program, employees are able to purchase discounted tickets to community events such as amusement parks. fairs, sporting events, and other activities. AT &T Cell Phone Discount Employees will be able to receive a company 10% discount off AT & T Cellular Service through a special company arrangement. Discounted Entertainment Tickets 36 OSE d Proposal for Management & Operation of Rosemead Transit System • STI participates in a program called Great Perks. Through this program, employees are able to purchase discounted tickets to community events and recreational activities, such as amusement parks, fairs, sporting events, and other leisurely activities. Incentives and Motivational programs In addition to our benefits that we provide to our employees, we also provide the following incentives as a way to maintain a motivated and efficient workforce. Safety Slogan of the Month • All employees will be asked to submit a slogan that promotes safety on a monthly basis. Two slogans per month will be chosen by the company and prominently displayed throughout STI's facilities. The employees who submitted the chosen slogans will each receive a $50 gift card for their contribution. Employee Recognition Events • STI sponsors four (4) employee appreciation barbeques per year. During these events, supervisors and managers barbeque for employees and sponsor games and giveaways. Holiday Raffle • STI's biggest appreciation event is the winter holiday party where employees and staff play games, eat catered food, and have raffles to give away various prizes, which include electronics such as flat screen televisions, gift cards, tablets, and iPods. Sporting Event Tickets • STI maintains VIP tickets to L.A. Lakers, Clippers, and Kings Games. On a monthly basis, employees who have demonstrated exemplary service and have gone above and beyond the call of duty are awarded two tickets to a game. Tickets have been given to employees who have demonstrated: a driver who assisted another driver on the road; a dispatcher who assisted another contractor's driver who contacted him; a call taker who received a noteworthy commendation; driver who received a compliment regarding his outstanding service. Safe Driver Award • This award will be given to a driver who exhibits safe and courteous service. Each month, a driver who has the most commendations, no accidents, and good attendance will be chosen to receive this award. At the end of the year, every driver who received a monthly Safe Driver Award will be put in a pool to receive the Safe Driver of the Year Award, on the condition that the driver continued to exhibit safe and courteous service and meet all other requirements. DMV Pull Notice Program ii Pr000 1 for Manaeemen[ & Oo ration of Rosemead Transit Svstem Southland currently maintains an active Employer Pull Notice (EPN) No. with the DMV. Southland has access electronically to the DMV's pull notice system, therefore anytime there is any activity on one of our driver's file, we are instantly notified and can take appropriate action. We also have the ability through this system to add and delete drivers as necessary. Our Director of Safety & Training, Jolson Judd Is also a certified DMV Examiner. The Employer Pull Notice (EPN) Program was established to provide employers and regulatory agencies with a means of promoting driver safety through the ongoing review of driver records. An employer enrolled in the EPN program is assigned a requester code. The requester code is added to an employee's driver license (DL) record. When an employee's DL is updated to record an action /activity, a check is made electronically to determine if a pull notice is on file. If the action /activity is one that is specified to be reported under the EPN program, a driver record is generated and mailed to that employer. The EPN program allows our organization to monitor DL records of employees who drive on your organization's behalf. This monitoring accomplishes the following: Improves public safety. Determines if each driver has a valid DL. Reveals problem drivers or driving behavior. Helps to minimize your liability. The EPN program automatically generates a driver record when any of the following actions /activities occurs: 1. Upon enrollment of driver in the EPN program. 2. Annually from the date of enrollment. 3. When a driver has any of the following actions /actwities added to his/her driver record: • Convictions • Failures to Appear • Accidents • Driver License Suspensions or Revocations • Any other actions taken against the driving privilege A driver licensed In another state will be assigned an "X" number for tracking purposes. Citations issued in California will be added to the "X" record and monitored. If another state reports an action /activity to California on out —of —state licensed drivers or California licensed drivers, it will be stored on the driver record and reported to employers. Prospective Hires As the employer of a prospective driver Is required to obtain a copy of the driver record showing the driver's current public record. If hired, the driver record Is to be reviewed, signed, and dated by the employer and maintained at the employer's place of business until the employer enrolls the driver in the EPN program. 381 R-i Proposal for Management & Operation of Rosemead Transit System Physical Examination Process Southland Transit has comprehensive physical examinations completed upon all applicants to ensure that they are fit for duty and will be able to perform all the necessary functions of their job. An applicant for employment is required to take a job - related, pre - employment physical examination after receiving an offer of employment and before beginning his or her first day of work. The pre - employment physical examination includes a drug and alcohol screening. Every offer of employment is contingent on the applicant's successful completion of the physical examination. The pre - employment physical is provided by the Company at no cost to the applicant. Drug 8 Alcohol Abuse Policy Southland has an established anti -drug and alcohol misuse prevention program in accordance with the terms of Code of Federal Regulation (CFR) 49 Parts 40 and 655. Testing includes both mandatory pre - td d t t'n d emp oymen rug screens, ran om e51 9. an post- accident testing for all drivers and "safety sensitive" employees as defined by federal law. All drug and alcohol testing is done in accordance with the DOT requirements for split screen testing. In addition Southland has a written policy for a Drug Free workplace in its handbook. Managers and supervisors also undergo additional training to ensure that they fully understand the requirements and indications for "reasonable suspicion" testing, possible signs of drug and /or alcohol abuse. This allows continued monitoring of workers when reporting for duty and during the course of their workday. A copy of the complete policy can be found in Attachment 2. We maintain a Drug and Alcohol Project Manager (DAPM). In fact, the last time the Federal Transit Administration (FTA) performed an audit of the Drug and Alcohol Program we manage on behalf of the City of Arcadia, they stated it was the best audit they had ever gone through with zero findings. This is a pretty stellar accomplishment given the high possibility of errors to occur and the fact that the ETA auditors have reviewed numerous programs nationwide. F. Accounting and Reporting Fare Collection 39 oS3 eE A Provo al for Manaeement & )peration of Rosemead Transit Svstem Southland Transit, Inc., has designed procedures to accurately report fare revenues by route and minimize risk of fare revenue loss. Southland follows the fare policy as set forth below FARE HANDLING PROCEDURES 1. Drivers will record their route number, bus number and date on the Daily Bus Record 2. Drivers will use the passenger counter (if available) to record passenger totals 3. Drivers will at the end of each shift record all fare types displayed on the Daily Bus Record (DBR), and submit the DBR to the Road Supervisor. 4. Each vault will be "pulled" daily as it enters the yard. Vaults will be emptied into a Revenue Bag by the Lead Road Supervisor. 5. Each Revenue Bag will be accompanied by a completed slip with the pertinent service information. 6. The Lead Road Supervisor will drop the Revenue Bags into the Vault. 7. Standard operating vault revenue collection practices will proceed from this point. 6. Collected Revenue is reported to the Project Manager by our dedicated fare counter. FAREBOX MALFUNCTIONS In the event that a fare box is not able to accept fares on route, the following shall take place : 1. The driver will immediately inform dispatch of the nature of the problem. 2. A relief bus is dispatched if available. 3. At no time will the drivers handle fares. While the fare box is malfunctioning, cash passengers will ride for free. In the event City elects to sell or provide tickets to patrons, Southland operators will collect, record, and deposit ticket sales according to instructions of the City. Records and Reporting Southland Transit has consistently provided monthly or other reports requested to meet funding source reporting requirements. • All records and data prepared and maintained by Southland Transit pertaining to this project are the property of the City of Rosemead and are made available for inspection and copying at no additional charge. • Southland Transit will maintain all books, records and documents relating to work performed for the City of Rosemead for transit services on file for at least three (3) years following the date of final payment to Southland Transit. All duly authorized representatives of the City of Rosemead will have access to such records for the purpose of inspection, audit and copying at reasonable times during Southland Transit's usual and customary business hours. G. Insurance and Indemnity 40 Proposal for Management & Operation of Rosemead Transit System Insurance and Risk Monagement We have carefully reviewed the insurance provisions of this project and currently meet all requirements. We hereby confirm that we will continue to meet the insurance requirements. We believe that risk management starts with safety and training. Southland Transit has a fully compliant Iniury and Illness Prevention Program in place as well as a Hazard Communication Program. The plan meets all requirements of good practice, as well as state and federal laws. Under this plan regular walk through inspections of the facility and equipment inspections are undertaken, as well as investigation of all reported safety problems. (See Attachment 4) H. Financial Responsibility Financial I nformotio n Southland Transit, Inc. is one of the strongest locally owned transportation companies in the region. Please find, under separate cover marked CONFIDENTIAL, reviewed financial statements for the last company fiscal year ending December 31. 2013 for your review. Financial statements are considered proprietary and confidential. Southland Transit, Inc. requests that the information be reviewed only by qualified individuals who understand the information provided and that those individuals be limited to the least number of people necessary. Our financials are provided within a spate sealed manila envelope marked CONFIDENTIAL I. Reservations and Dispatch Function Customer service & Dispatch Our approach to hiring customer service representatives is to seek individuals with computer familiarity, high energy, and bilingual capability. We have had great success in attracting committed, bright, talented workers, in part because we offer a competitive wage with health benefits and, more importantly, we respect the tremendous importance of the customer service departments in the success of our company. Diversity in California involves many languages, thus our customer service representatives also have available to them the use of the Language Line. This service allows translation and full communication with people speaking over 200 different languages, by use of translators who are only a single call away at any time of the day or night. Southland is highly accomplished at providing customer service /dispatching that combines paratransit reservations, paratransit schedule review and paratransit dispatching. In most also includes mailing of brochures and dial -a -ride applications to callers. We operate multiple Customer Service Centers. Our El Monte Call Center handles scheduling and service calls for paratransit service for the City of Pico Rivera and the cities of Alhambra, Arcadia, Ballwin Park, La Puente, El Monte, and West Covina, as well as for three LA County contracts and Access Services, Inc. 41 1 , ' / proposal for Mainaer ment & oeranon or rcosemeau sees— There is a second Customer Service Center in El Monte that supports the 365 -day service for Access Services, Inc. the Consolidated Transportation Services Agency (CTSA) for Eastern Region of Los Angeles County. We also have a Customer Service Center in Sun Valley that dispatches the dial -a -ride service in Glendale. As a company we refer to our dispatch and reservationist operations as Customer Service. We believe that this reminds each employee that the purpose of his or her job is to provide the best service possible to the rider. It also helps to eliminate the traditional concept of the dispatcher who does not interact with riders, and thus does not feel it is part of their job to "answer the phones.' Language line Southland Transit maintains an account with a company to provide Language Line Services. We use this service In our call center primarily for the Cities of Alhambra, Rosemead, and Arcadia. This ensures passengers that do not speak English have their needs met and we are able to book trips very seamlessly for them. The average time for a passenger to speak with someone on the language line is three to five minutes. This timeframe accounts for the reservationist dialing into the language line, entering the code, and entering other pertinent information such as the desired language. This is a fairly seamless process for individuals to use. Dispatch /Customer Service Training Our training efforts include making the representative feel as a part of the overall transit operation. Therefore, we emphasize awareness of how their job interacts with and affects the overall delivery of service. A handbook, training videos, training with experienced customer service representatives, and on -going team support reinforces the customer service skills. The handbook, which is maintained at each workstation, includes basic customer service techniques and guidance on dealing with callers who have disabilities and handling of incidents. Our training of Customer Service personnel includes the following components: i- How to answer calls in a professional and expeditious manner, including how to handle the irate caller, the indecisive caller, and the talkative caller. Operation of the computer program and what information must be entered. We have very experienced Trapeze users in the company who have trained many new users. Each new hire begins as a customer service representative. As soon as their skills progress each is trained to handle the dispatch board, including the computer and its MCC connections, as well as the radio. This cross training allows us the greatest flexibility in assigning employees to ensure coverage for our customers. i Familiarization with the geographic maps covered by the service. This knowledge is absolutely essential for the systems overall success and efficiency. Initial training is further reinforced by the availability of a map of the service area in the office. 'r Sensitivity in fielding the calls of elderly and disabled riders is an important part of training. We have developed training materials that include ADA requirements, appropriate language, and informing the customer service representatives about such issues as vehicle specifications, and wheelchair availability. The training also 42 WAD Proposal for Management & Operation of Rosemead Transit System addresses some of the more complicated issues such as the definition of and how to deal with the service animals that sometimes accompany a disabled rider. In addition to the sensitivity training described above, particular emphasis is given to phone interactions. The videos address the common interactions a call taker will have with customers with emphasis on the difference between being helpful and being defensive or curt. Our handbook also looks at such issues as communicating over the phone when the caller has a cognitive disability. Visual cues and physical gestures can be of great assistance in communicating with the cognitively disabled, and phone interaction removes those visual cues. Thus it becomes even more essential for the call taker to be aware of the issues and problems that can occur, and particularly the methods to overcome them. : Training in the use of the TDD is provided to our employees in order to facilitate communication with the riders who have hearing impairments. In addition, they are trained in the use of the available Language Line, which allows full communication with riders speaking any number of different languages. Accident and incident procedures are a part of all Customer Service training. Forms are kept at every workstation. Detailed step -by -step procedures are outlined in the Customer Service guide o, We inform Customer Service staff of service changes as they occur. When policies are changed, or procedures must be reassessed for determination of their effectiveness, meetings are scheduled so that every member of the team is aware of the change. Telephone Service The dispatch center is fully staffed to enable personnel to receive customer phone calls, assign Dial -A -Ride trips, and perform any other duties necessary to efficiently operate the City of Rosemead service. Southland provides appropriate telephone lines so that busy signals are minimized for callers requesting information. Southland Transit will have an appropriate number of call- takers on duty to answer telephone calls related to the Rosemead Service. Additional lines and call- takers will be added if deemed necessary. Southland Transit's main telephone number is answered from 5:00 am to 10:00 pm for communication between our dispatch personnel, the Project Manager, and the City of Rosemead. During non - business hours, Southland has an answering device with a recorded message advising the caller to call back during the regular transit service hours. Voice & Data Radios / Rodio Frequencies Vehicles will be equipped with a two -way radio system sufficient for clear communications throughout the service area at all times, and between the service area and the operationslmaintenance base of Southland Transit. The radio equipment is available for dispatching as well as emergency situations (such as accidents and mechanical breakdowns). 43 Aron 5 1 or Management & 12SIeratiOn of R semrad Transit System Southland Transit is able to immediately dispatch substitute buses and/or police, Tire, or medical help in the case of an emergency. Southland Transit uses state -of- the-art radio communications systems, rather than rely on unreliable cell phone coverage. Southland Transit is one of the few companies in the region to have access to a full -time company -owned communications shop. MDT's, voice and data radios are installed and maintained by professional technicians dedicated to STI and our affiliated companies. Reservations Scheduling B Dispatching At the heart of Southland's distinguished history of performance on dial -a -ride projects is the reliance on automated dispatching from Trapeze paired with the power of a modern telephone system. While a significant level of human intervention is required to use Trapeze in a general public dial -a -ride, the capability of the system to retain information about riders, and the ease of moving trips around in the schedule editor, allow our reservationists to schedule trips rapidly which is a key element in our ability to deliver low wait times on calls so that we can guarantee a 60 second or less average hold time. This phone performance is a key factor in delivering customer satisfaction with our reservations center. Automated Dispatch Technology Southland Transit believes, and has become the Southern California leader, in using the power of automated dispatching from Trapeze to improve productivity for our customers. Trapeze has become the unchallenged industry leader in the design and implementation of automated dispatching software and Southland Transit uses their software for more Southern California dial -a -ride systems than any other company. Evaluation staff should be aware that Trapeze, as well as a number of other software vendors, market lower cost, lower performing "computer assisted" systems. In our experience these lower priced lower functioning systems do not have the power to handle the intense service demands of the Rosemead Transit system. Trapeze D'spotch System At Southland we use the power of automated dispatching from Trapeze to improve service for our customers. We began using the Trapeze system in August 1997 and have used it to replace manual or computer assisted systems in each of these client cities: the Cities of Alhambra, Glendale, Arcadia, Monrovia, El Monte, Pico Rivera, West Covina, Baldwin Park, and Rosemead as well as three dial -a -ride services operated for the County of Los Angeles. We are proposing to continue use of this system to continue improvements for the users of the City of Rosemead transit system. Usage of the Trapeze software provides many advantages, especially improvement of the reservations process and the delivery of highly productive. on -time service. All runs for whatever number of days the City wishes to allow advance reservations can be active in the system. This allows the Customer Service staff to book trips with complete confidence that we will be able to deliver the service as originally scheduled by the rider. It also allows us to offer the passenger multiple options for pick -up and return times that best match their schedule. The City can set multiple parameters for the time at which reservations will be accepted, including weeks ahead all the way to real time demand response. It can also be set with different parameters for different rider groups (in this case for general public dial -a- ride.) 44 p5E p Proposal for Management & Operation of Rosemead Transit System The system will continually optimize the runs to provide more effective trip linkage and shared ride productivity. City staff and Southland project staff can develop specific parameters for how much optimization will be allowed to occur in the system. In effect this means telling the system how far existing appointments can be moved to slot new riders and how long original drop times can be extended to allow for more pick -ups to be made. This system will give absolutely reliable information regarding the availability of same day standby trips and will identify more standby trip linkages than any manual system could ever track. This is a powerful tool for improving system productivity. The system has powerful subscription management features, allowing the staff to manage subscriptions without taking away the ability for the system to continually optimize linkages. Our goal in supervision of the Customer Service staff as it handles a specific service is training the staff regarding when to use and rely on the automation and when to intervene with manual dispatching. In a busy dial -a -ride service our experience has shown us that it may be necessary to make some of the specific interventions listed below. > Highly productive congregate trips are often not scheduled effectively on an automated basis because they violate ride time or 'captive" parameters. In that type of case the parameters can be manually overridden to schedule the trip. We have normally set up our systems so that no ride time exceeds 45 minutes unless the person building the route approves the violation. On returns from congregate meal or shopping trips we have often had to force single bus "take homes" because multiple buses, although more efficient from a routing standpoint, were more confusing to the riders. Aggressive use of templates to handle subscription passengers. ➢ Frequent use of "hard drop" times to ensure timely hand -offs to trains, express buses, or other connecting services. This requires reinforcement with customer service staff to insure that we look at connections from the back end first. This often means explaining to the passenger why the 8:10 pick up will work better for them than the 7:55 pick up they requested because they wanted to leave themselves plenty of time. We have worked closely with Trapeze during our growth and while adding services. Our company has a team that understands very clearly the challenges and the opportunities presented by high- performance computer assisted dispatch software and are able to maximize its benefits. And our experts are local. Should a problem arise in the facility , an expert is not a plane ride away but a short drive away. Because we understand the difficulties and challenges of the computer -based workplace, we provide a back -up power source for the dispatch computer stations, telephone system and radios so that we can maintain full functionality through a power outage. Additionally the data in the server is backed -up nightly on a tape drive. This ensures that should the system fail completely we will be able to recreate where the system was the previous evening at the time of closing, such that the registered rider information and subscription rides are all saved. Registration Database One of the many advantages of the Trapeze system is that it maintains a detailed record of existing riders, including their most frequent destinations as well as any specific direction about pick -up or needs. At the time of the call, the caller will be asked for their last name and the 45 * Proposal for Management & Operation or Rosemead Transit system computer will identify the caller and their riding history, including special Issues such as use of wheelchair or a service animal. This makes the scheduling call shorter and more productive, which in turn prevents long phone hold times. Most of the other "automated" dispatch programs do not have this capability, thereby making every trip appointment longer and causing phone hold times to increase. Reporting Capability We use a custom designed reporting system, designed by a database consultant, to extract Rosemead Transit operating information from Trapeze. We have the capability to design any report that would be required for City Staff. Our information gathering and reporting capabilities have allowed us to successfully negotiate both the MTA and FTA audits that are required of Rosemead Transit as an included operator in the MTA system. Every one of our current staff members is deeply ingrained in and qualified with the reporting requirements for Rosemead Transit. Phone System We operate a high functioning telephone system from Nortel Communications. This phone system allows us to track the performance of our phone reservations staff on each of our contracts. Major features of the system are: Customized greetings specifically designed for each separate service. Call distribution technology that allows us to establish a team of specialists for each separate service. Identification prompts for representatives so that we do not answer the phone using the name of another system. Call sequencer that holds calls in queue line so that each is answered in order. Full tracking and reporting capabilities so that the staff of the individual service contracts can evaluate phone performance on their contract service, including hold times and lost calls, and the Call Center Manager can monitor all service performance and report such data to the respective City. Each of the transit operations serviced out of the office has a separate and identifiable phone number. The City of Rosemead will retain its local number for service. As calls come in, the phone system identifies which service the caller is attempting to access and routes the call to the appropriate team. The call will be answered by team members saying "Good Morning, Rosemead Transit, this is [Name]." The team member will then book the trip requested by the caller on the phone. Radio Communications Radio communication capability will continue to be provided by the system provided by the City of Rosemead. We found out early on in our operation that Rosemead Transit is so busy at certain times of day that the only way to get a certain trip booked is through cooperation between several drivers and the dispatchers, which cooperation is greatly facilitated if each driver can hear the requirement as it happens. This is the only system we operate where all calls are heard by all buses. In fact we actually started the system with the more traditional private channel radio system but changed to a "party line" type system to facilitate such direct communication. 46 Proposal for Management & Operation of Rosemead Transit System Trapeze PASS: Comprehensive Scheduling for Paratransit Service Trapeze PASS !s an advanced reservation and scheduling application for demand response transit services. PASS delivers a comprehensive solution for client registration, trip booking, and real -time scheduling. The product's capabilities can be expanded by a suite of enhancement products. Key Benefits Automate the demand response scheduling process and create optimized, cost - effective, on- demand schedules. Improve customer service by streamlining and simplifying requests for information and trip booking. Avoid costly errors by maintaining complete, accurate client records and operations data. r�u Clsa RrysbaOrii Snc n Optimize vehicle use and increase passengers per hour by updating schedules in real - time on the day of service. Monitor daily operations closely and notify vehicle operators of situations affecting service in real -time. Generate standard and ad hoc reports efficiently and easily with a sophisticated Reporting Wizard. Integrate PASS seamlessly with software systems for transit planning, operations, customer service, and fixed route scheduling. Features Client Registration Register clients with all required information, including multiple addresses, disability type, space requirements, mobility aids, additional passengers, comments. Apply multiple funding and eligibility programs, define eligibility conditions, and track certification status. Log trip histories and statistics, including number of trips, no- shows, and cancellations. Store electronic documentation and photos for detailed passenger information. 47 Proposal for Management & Operation of Rosemead Transit SVStem Trip Booking Streamline the booking process using client and trip information saved as templates during the client registration process. Book subscription trips 76_11111� "'I� " Amu yIN W _JW Ay (multiple trips with same origin and destination) or casual trips (single trips on demand).J'°'r ti r� Save trip requests for later 231" scheduling or proceed to real F time scheduling . Receive alerts about a client's drrj eligibility status and previously ! booked trips when entering a I w.( —.•rvr if_��� new trip request.�"'"'D� Track the booking process and ir� dtls!•sJ quickly identify the creator or f - -f1p1— .- modifierofareservation. Tr mT,&Mmp SIesn Scheduling r Determine the most efficient and cost - effective way to, schedule single and recurrent dial -a -ride trips. Define in detail the parameters. and costing weights that will, be used to create optimized, scheduling solutions. Batch schedule an entire day, of trips to create the most, cost - efficient schedule. Re- optimize the schedule on the day of r [ fill service. 1e A' .R round Add trips to schedules on the day of service; update I J and re- optimize the vehicle's vu.n. schedule in real - time. AY.Y 1 P 1. n View detailed run itineraries, pending pick -ups, drop offs, for each vehicle in service.nr .." Frr _. rr �. 1. ..•1... Use system map to display v and verify the integrity of runs and itineraries. Mpeze Sdwdde Booking Ill 48 Proposal for Manaeement & Operation of Rosemead Transit System Calculate windows for pick up and drop off, taking into account trip distance, route, time of day, physical barriers, client boarding and alighting limes, etc. Update, cancel, and re- schedule trips using the Trip Administration screen. Mapping Create customized views of the integrated system map to assist with scheduling and dispatching. Zoom in or out, and center the origin and destination locations, control map color - coding. View service areas, including street names. zip /postal codes, municipal boundaries, and ADA corridors. A. Geocoding of client addresses and other locations (origins, destinations, garages, etc.) Y Viewing of multiple scheduling itineraries and runs interactively on the system map. Define and edit boundaries, corridors, and barriers (geographical features, etc.). Reports This is just a short list of the reports available with the system that Southland is now proposing. The system uses a self- contained report writing shell, and produces a variety of standard types of reports, including: Data diagnostic > Fare /funding source Operational Reports > Productivity Reports Statistical data Flex trip r Manifests Taxi manifests i Create ad hoc reports using the Report Wizard. Reports can be developed using SOL query, Crystal Reports, and ASCII text. Generate pull -out lists and pull -in lists of all scheduled vehicles, in chronological order. Y Create performance reports that detail statistics on actual trip, load, odometer, passengers, fares, etc. I Review schedule efficiency statistics, revenue times, deadhead distances, passengers per hour. Determine number of cancellations, no shows, and late arrivals for specific clients or time ranges. Southland has developed a number of specialized strategies to optimize and, in some instances compensate for, Trapeze functionality. The lessons shown below were learned the hard way through years of experience and we have found that collectively these lessons are absolutely necessary for the proper functioning of Trapeze in a dial -a -ride service. 49 Proposal for Management e. n^ ration of Rosemead Transit System We very seldom "batch schedule" preferring Instead to use Trapeze in a live scheduling mode. The reason is that Trapeze uses a global speed assumption that can return some undeliverable trip times. In a live scheduling mode dispatchers can keep track of these problems and ensure that they can correct those issues before problems are created. When batch scheduling is used there may be too many of these errors present to allow for correction and on -lime performance declines. We also prefer live scheduling because it allows us to promise each passenger a trip time that is actually in existence at the time we make the promise. This makes it easier to keep from over booking at peak hours. We teach reservations staff to evaluate the suggestions given by Trapeze to determine which suggestions are best for the efficiency of the system. This is done by using the system's map function to check for excessive route zigzagging, which annoys both drivers and passengers. r Callers generally request a pick -up time based on their assumption of the time needed to make an appointment. Trapeze allows for scheduling which calculates a time for pick -up by first looking at the required drop off time, and our reservations staff has been trained to make liberal use of this feature. At busy times of the day this works much better for the client as it ensures that we give them a time that will get them to their appointment. Our staff is trained to understand that highly productive congregate trips must be hand scheduled because Trapeze will not schedule them correctly due to the system's flagged Tide time violations. In our experience ride times are not a problem on this type of trip as the passengers are aware that everyone is going to the same location and that it takes time to load all the riders. We have found that it is a common mistake to overuse templates in Trapeze service. Our reservations /dispatch operations only use templates for group trips where we want to preserve very effective linkages. Using them for single ride subscribers tends to reduce the effectiveness of automated dispatching. We often make the claim that we are the most effective company in Southern California at demand responsive dispatching. This claim is not made idly or without support. Southland Transit has improved productivity and on time performance on every single service that we have taken over from other companies. We are the only firm that is consistently willing to guarantee productivity improvements to reduce cost for our clients. Our record speaks for itself. Dispatch Technology Southland Transit has become the southern California leader in using the power of automated dispatching to improve productivity for our customers. We began using the computerized dispatch system in 1997. It is important to note that Southland knows how to optimize and use the technology in real service delivery. We have worked closely with Trapeze during our growth. Our company has a team that understands very clearly the challenges and the opportunities presented by high - performance computer assisted dispatch software and are able to maximize its benefits. The real advantage is that Southland experts are local. We have, on staff, expert Trapeze 50 p5E p Proposal for Management & Operation of Rosemead Transit System professionals. Should a problem arise in the Operations Center, an expert is not a plane ride away but right on site. Usage of the Trapeze software provides many advantages, especially improvement of the reservations process and the delivery of highly productive, on -time service. • All vehicle runs per the number of days the City wishes to allow advance reservations will be active in the system. This allows the Customer Service staff to book trips with complete confidence that we will be able to deliver the service as originally scheduled by the rider. It also allows us to offer the passenger multiple options for pick -up and return times that best match their schedule. In general we favor this method versus batch scheduling because it allows us to minimize the number of times that we have to call a customer back to change their schedule. • STI staff will work with the City to set multiple parameters for the time at which reservations will be accepted, including weeks ahead all the way to real time demand response. It can also be set with different parameters for different rider groups (Seniors, general Dial -a -Ride, etc.) • The dispatch system will continually optimize the runs to provide more effective trip linkage and shared ride productivity. City staff and Southland project staff -can develop specific parameters for how much optimization will be allowed to occur in the system. This is in effect telling the system how far existing appointments can be moved to slot new riders and how long original drop times can be extended to allow for more pick -ups to be made. ✓ The dispatch system will give absolutely reliable information regarding the availability of same day standby trips and will identify more standby trip linkages than any manual system could ever track. This is a powerful tool for improving system productivity. ✓ The dispatch system has powerful subscription management features, allowing the staff to manage subscriptions without taking away the ability for the system to continually optimize linkages. We have learned from using Trapeze systems that constant tweaking of the system, and second - guessing of its routing is not productive. However, we have also recognized that in a busy service, it may be necessary to make specific interventions. Our goal in supervision of the Customer Service center as it handles a specific service is training the staff when to use and rely on the automation and when to intervene with manual dispatching. ✓ Highly productive congregate trips are often not scheduled effectively on an automated basis because the violation of ride time or "captive" parameters. In that type of case the parameters can be manually overridden to schedule the trip. We have normally set up our systems so that no ride time exceeds 45 minutes unless the person building the route approves the violation. ✓ On returns from congregate meal or shopping trips we have often had to force single bus "take homes" because multiple buses, although more efficient from a routing standpoint, were more confusing to the riders. 51 Proposal far Management & Operation of Rosent ad Transit SWC111 ✓ Aggressive use of templates to handle subscription passengers ✓ Frequent use of "hard drop" times to ensure timely hand -offs to trains, express buses, or other connecting services. This requires reinforcement with customer service staff to ensure that we look at connections from the back end first. As an example, this often means explaining to the passenger why the 8:12AM pick up will work better for them than the 8:OOAM pick up they requested because they wanted to leave themselves plenty of time. The data in the server is backed -up nightly on a tape drive or random disk array to ensure that should the system fail completely, we will be able to recreate where the system was the previous evening at the time of closing, such that the registered rider information and subscription rides are all saved. J. Equipment We do not believe that any firm will propose a facility as well equipped as this one to maintain and clean the buses for this project. This is particularly true if the maintenance of the Rosemead vehicles is done at a facility totally dedicated to the Rosemead system, as the equipment listed is expensive and requires space. A listing of major equipment provided follows. 60 ft. lighted I ventilated rube pit 80 ft. lighted high pressure vehicle wash bay i ARI / Hetra 15,0009 portable lift system PKS / Mustang 36,000# air portable wheel lift ARI ! Petra 15.000# Vehicle support stands Gray 10 ton Vehicle support stands Napa 5 ton Vehicle support stands Gray 10 ton air I hydraulic rolling floor jack Norco 20 ton air service jack Norco % ton air / hydraulic Transmission jack OTC 2000# Engine hoist r 20 ton hydraulic press i OTG 7249 suspension ball joint service kit John Beam heavy duty tire machine Coates 950 computerized tire balancer Ammco 4100 professional brake service station. CPS AR300 Refrigerant recovery / service machine Neutronic A/C refrigerant analyzer r Nitrogen A/C system leak test system 5 2 Proposal for Management & Operation of Rosemead Transit System Viper ultra violet A/C leak detection kit Hydra krimp —A/C hose repair kit : SPX / Genisys engine diagnostic scan tool system - Actron CP9190 professional engine scanner Cummins — QC 5100 engine scan tool TIF 8800A combustible gas detector TIFRX -1 hand held gas detector Midtronic micro 400XL battery analyzer Slant 12270 cooling system pressure test kit Associated 400 amp battery charger Snap -on MM250SL wire / aluminum mig welder Gas welding torch set Aqueous parts washing tank : Self- contained emergency response service truck K. Operations and Maintenance Operations, Administration, Maintenance and Storage services will be provided at our existil Monte Operations Center located at 3650 Rot Avenue in El Monte. This is our primary east county base which serves as our parking fact vehicles in service to the Cities of Alhambra, I Monte, Baldwin Park, Pico Rivera, Rosemead Arcadia, as well as the LA County projects. The facility has a total area of 4.2 acres wfth e paved parking areas and a fully equipped maintenance shop and permitted vehicle was facility. The maintenance facility is over 20,0( square feet. The El Monte facility meets the requirements of the RFP and has • Enclosed workspace that allows maintenance personnel to service vehicles and be protected from the weather. • The concrete shop floor is capable of withstanding the maximum weight of County Service Vehicles. • The security - fenced, paved, and lighted parking area has adequate spaces for overnight vehicle parking. 53 OSE D Proposal for Management & Operation of Rosemead Transit System The shop area includes a heavy -duty compressed air supply; tire - changing equipment; and, battery maintenance equipment and spare batteries. • Vehicle lubrication equipment is available in the service area. • All tools and equipment are on -site that are necessary to perform required preventive maintenance and to service vehicles, perform component adjustments, and make mechanical repairs. Southland supplies all tools above 314 inch and all diagnostic equipment required to maintain revenue vehicles. • The maintenance area includes secured storage area for tools, equipment, and parts. • Our shop area includes an American National Standard Institute (ANSI) approved portable hydraulic lift capable of fully lifting the heaviest of County Service Vehicles six feet above the floor for maintenance purposes. • The El Monte facility has a fueling facility for liquefied petroleum gas LPG Our facility is a very short distance to the Rosemead Service Area thus minimizing deadhead miles, wasting fuel, and ensuring the vehicles last longer. In order to maximize precious space we use a system that allows the bus or van driver to use the parking space of the vehicle they are driving that day to park their personal vehicle. Overnight the only private automobile parking authorized is in the admin employee parking area in the lower left quadrant of the image above. All of the other autos in this image will have been replaced by the van or bus that occupies that stall when not in service. 54 Proposal for Management & Operation of Rosemead Transit System L. Maintenance Program Maintenance excellence is a major commitment for Southland Transit, Inc. We have developed an outstanding reputation among clients for developing and maintaining standards that guarantee our maintenance quality is of the highest level. Our record with clients who subject vehicles to third party inspections is superior. We provide consistei quality maintenance that protects the riders and ensures quality on -time service. Southland Transit provides a comprehensive maintenance plan that will be put forth for thi vehicles that we will be provided for the City information regarding our maintenance plan that will be followed. that a mechanic to vehicle ratio of 1 for every 15 is practical. Our experience has shown Pads /Fluids Specifications and Requirements At a minimum a 30 -day supply of all- preventive maintenance required materials and parts, fitters, fluids, etc. is kept in kits to enable better inventory and quality control. Brake lining, drums, hubs, seals and other related parts are stored in sufficient quantities to ensure that at least one complete kit for each vehicle type is in stock at all times. An adequate stock of engine, transmission, cooling system, wheelchair, air - conditioning, heating, suspension, glass and seat parts are stocked based on local availability and order lead times. Small items such as light bulbs, clamps, and hardware are obtained through a supplier. Blanket purchase orders are established with all oil and chemical companies, major parts and component supply companies, as well as local parts houses to ensure that we receive materials on a timely basis. Reorder lists are established based on usage, part availability and lead times. The maintenance manager is responsible for maintaining the inventory system and ordering materials. 55 k%_0 proposal for se rnr Revenue Vehicle Service Condition Southland Transit uses a Driver Daily Vehicle Inspection Report (DVIR) to manage service vehicle condition. Each operator fills out the DVIR on every shift they work. This form is subject to a very specific handling requirement by the California Highway Patrol (CHP). One copy of the form must be maintained by the maintenance office to provide verification that an inspection is completed every day and that relief operators complete a mini - inspection at the time they take over responsibility for the vehicle. If defects are noted, the second copy of the form is used by the maintenance staff for evaluation and /or correction of the defect. The Highway Patrol expects any corrective repairs to be documented by a repair order or repair ticket contained in the vehicle file. If defects are noted, the third copy of the form is retained in the vehicle so that the next operator is aware of any defects that have been found. This is a federal DOT requirement. Once the repair is made the maintenance staff will make a note on the bus copy of the DVIR so that the operator knows the defect has been resolved. Together with the "A" inspection the DVIR comprises the foundation of the maintenance program described on the following pages. Revenue Vehicle Damage All major exterior or interior damage as a result of accidents, road conditions, vandalism or graffiti results in immediate removal of the vehicle from service. Repairs are completed prior to the vehicle returning to service and at the expense of company. A detailed inspection of the vehicle is conducted after repair to ensure that repairs have been properly performed and that no other physical or mechanical damage exists. Minor body damage is reported to maintenance through the operator's DVIRs and the fueler /washers' daily reports. The repair of all minor damage is scheduled for completion within the same week it is reported. Graffiti is removed immediately. An outside contractor will perform all major accident damage, body repair and painting. Selection of vendors for body repair and painting is subject to the approval of our client in the case of client owned vehicles. Maintenance excellence is a major commitment for Southland Transit, Inc. We have developed an outstanding reputation among clients for developing and maintaining standards that guarantee our maintenance quality is of the highest level. Our record with clients who subject vehicles to third party inspections is superior. We will provide consistent quality maintenance that will protect the riders of the service. Our program exceeds many of the requirements set forth in the RFP. Driver Daily Vehicle Condition Inspection (Daily Pre -Trip) Prior to putting a vehicle into service the driver is required to perform a detailed pre -trip inspection of their assigned vehicle. Any defects or concerns are noted on the Daily Vehicle Inspection Report (DVIR). The DVIR is a three -part form; the original is forwarded to the terminal office and filed by vehicle number; the second copy is forwarded to the lead mechanic for maintenance review /scheduling; and the final copy is retained in the vehicle until responded to in accordance with USDOT regulations. Repairs are prioritized to ensure that all safety related defects are repaired before the vehicle is allowed to return to service. All non- safety related defects are scheduled for repairs in accordance with the priority assigned to the repair. In no circumstance is a vehicle returned to service after an A inspection with any outstanding defects. As part of this pre -trip inspection each driver cycles the wheelchair lift on his or her vehicle, if the vehicle has a lift, prior to the start of revenue service. In demand responsive services no vehicle is allowed in service with an inoperative lift Drivers are thoroughly trained in 56 944 Proposal for Management & Operation of Rosemead Transit System pre -trip Inspection requirements and are not allowed In revenue service until they can demonstrate full proficiency in conducting the appropriate inspection for the type or types of vehicles they will be called upon to operate. Maintenance Personnel As quality maintenance is an essential element of service quality we are committed to the continual training and upgrading of our waon• rootr...o, maintenance employees' skills. We use multiple sources for , ` A1frOMOTVX mechanic training including the courses and resources offered by NAVtCt the manufacturers, vendors, as well as the National Institute for • EXCtL.LtNCO Automotive Service Excellence (ASE), the Service Technicians Society, and the Transportation Safety Institute. We have established financial incentives for technicians to attain ASE certification. We identify training sources and work with the maintenance staff to arrange their schedule to attend training or study for certifications they need to further enhance their maintenance skills. After a member of our staff develops a new expertise through training, they are asked then to share that information and expertise with our other employees. Our maintenance personnel have thorough knowledge of: • Engines, transmissions, and related mechanical equipment. • Methods and procedures used in servicing mechanical equipment. • Vehicle chassis and bodies. • Tools. precision, instruments, equipment, and procedures used in general repair and maintenance of vehicle equipment. • Decimals, fractions, and specifications related to vehicle mechanics. • Specialized areas such as painting, upholstering, brakes, air conditioning, wheelchair lifts, fareboxes, and electronics. In addition, our maintenance personnel have the following skills: • Conduct preventive maintenance inspections and complete associated paperwork. • Inspect vehicle engines, transmissions, and other mechanical, electric, and electric parts and components. • Diagnose vehicle engine, transmission, electrical and electric component system problems. • Repair vehicle engines, transmissions, and other mechanical, electric, and electronic parts and components. Maintenance Staff Recruitment & Hiring We have had exceptional success in attracting highly qualified technicians to staff our maintenance operations because they are attracted to our commitment to doing the job right. Southland has no layers of bureaucracy to preclude them from participation in the development of effective maintenance policy. Wayne Seale has been instrumental in working with our customers and our technicians to develop a maintenance plan that will produce clean, reliable equipment for Southland drivers. This process has yielded significant maintenance improvements in every operation that we have taken over. 57 Y[Oijgsat For Mana¢ement & Ooeration of Rosemead Transit 5ystem We seek to recruit technicians who want to be part of an operation committed to continuous learning. Our expectation is that every maintenance employee will make continual progress to develop his or her knowledge and skills. Such development is then recognized in pay increases. Maintenance Staff Training The Southland Transit, Inc. Safety Training Policy includes standards for the initial training of maintenance personnel. We require that maintenance personnel who operate a vehicle on a public roadway must have a license applicable to the vehicle operated. Additionally all maintenance personnel undergo a minimum of 20 hours of original driver training including company orientation and policy, defensive driving, hazardous material handling, dealing with blood borne pathogens, sexual harassment, body mechanics, emergency procedures and drug and alcohol policy requirements. We also recognize that the growing complexities of servicing transit fleets require on -going training. Today's vehicles include complex computer systems and advanced cutting -edge engine technologies. In such an environment it is a challenge to keep the maintenance staff current with the industry changes. As quality maintenance is an essential element of service quality we are committed to the continual training and upgrading of our maintenance employees' skills. We use multiple sources for mechanic training including the courses and resources offered by the manufacturers, vendors, as well as the National Institute for Automotive Service Excellence (ASE), the Service Technicians Society, and the Transportation Safety Institute. We have established financial incentives for technicians to attain ASE certification. We identify training sources and work with the maintenance staff to arrange their schedule to attend training or study for certifications they need to further enhance their maintenance skills. After a member of staff develops a new expertise through training, s /he is asked then to share that information and expertise with the other employees. Fuelfna All expenses, gallons, and other pertinent information are maintained and compiled monthly. These records are available for City viewing at any time. On a monthly basis, by the 10" of the following calendar month, Southland will invoice City for the documented cost of fuel used in the operation for the previous month and for the year to date. Southland will be responsible for obtaining state and federal tax exemptions applicable to the purchase and consumption of fuel for this contract. S8 Proposal for Management & Operation of Rosemead Transit System Warranty Work Southland Transit's Director of Maintenance, Wayne Seale, has handled the warranty administration for our company and, if approved, on behaff of our clients. He has managed a number of major warranty efforts in his career, including an extensive campaign dealing with transmission and transaxle. We have found that the key to a successful warranty program is learning the specific criteria employed by each vehicle manufacturer and managing maintenance to the established criteria. Both our tracking systems and our experience will facilitate excellent performance in this area. Southland Transit will coordinate all warranty and maintenance issues with the manufacturer. Applicable Vehicle Codes and Regulations All vehicles utilized in this service are maintained in a safe condition for transportation of the public and meet all the requirements in the California Vehicle Code for passenger transportation vehicles. All replacement parts used to repair and maintain the vehicles conform to the California Vehicle Safety Standards and the California Administrative Code, Tide 13. Due to our long history of providing public transportation service our maintenance staff is specially trained to meet the requirements of the CHP Motor Carrier Safety Regulations and are subject to annual vehicle and terminal inspections. Revenue Vehicle Appearance Cleaning, and Servicing Appearance and condition are paramount to operating an efficient and comfortable transportation system. Our program ensures the fleet is clean, well maintained and presentable to our customers and to the employees who use these vehicles to provide service to our customers. At the end of each service day, vehicles are fueled. The utility workers ensure that all fluids are checked and topped -off, tire condition and air pressure checked, and the overall condition of the interior and exterior Inspected, with special attention being given to seat damage, graffiti, or other vandalism that may have taken place since the start of the day. Wheelchair lifts, fareboxes, and lights and flashers are checked. After the Fluid and visual inspection is completed the utility worker will record the mileage, amount of fuel, oil and other fluids dispensed; sweep c as necessary; clean the windows, seats, and operators' area: and remove any graffiti. The vehicle interiors are swept, vacuumed, dusted or mopped daily to remove all dirt and debris. To the maximum practical extent possible, vehicle interiors are free of litter and debris throughout the day. All foreign matter such as gum, grease, dirt and graffid are removed from the interior surfaces on a daily basis. Any damage to seat upholstery is repaired immediately upon discovery. Ceilings and walls shall be thoroughly cleansed at least once per month, or more often if necessary. Each weekend the interior of vehicles are checked and repaired and the replacement of window inserts. seat inserts, seat upholstery, graffiti, window glass and schedule holders are undertaken as needed. 59 f Proposal for The vehicle exterior is washed twice a week or more often as needed. Once a week the vehicle is subject to more extensive cleaning; at a minimum this cleaning includes ceiling panels, handrails, side panels, seat frames, wheel wells, operator area, modesty panels, door and step areas, destination sign glass, windows, floors, and AC grills. When completed, the vehicle is parked in its assigned place and property secured. Daily Vehicle Inspection and Servicing As mentioned previously, prior to putting a vehicle into service the operator is required to perform a detailed pre -trip inspection of their assigned vehicle. If any defects or concerns are noted on the Daily Vehicle Inspection Report (DVIR) a copy is forwarded to the Lead Mechanic, who then opens a work order and schedules the repairs. Repairs are prioritized to ensure that all safety related defects are completed before the vehicle goes into service. All defects reported by operators are addressed within 24 hours of being reported. All safety related defects are repaired before the vehicle is again placed into service. Each operator cycles all lifts on their vehicle prior to the start of revenue service. Except in emergency situations, a vehicle is not allowed in service with an inoperative wheelchair lift. In addition to wheelchair lifts being checked, brakes are checked, as well as lights and flashers. Operators are thoroughly trained in pre -trip inspection requirements and are not allowed in revenue service until they can demonstrate full proficiency in conducting the appropriate inspection for the type or types of vehicles they will be called upon to operate. The effective performance of these inspections is a major item of emphasis for our service monitors. Operators are also expected to leave their vehicle broom clean at the end of the day. DVIRS are available for the City and CHIP to review at any time. Wheelchair Oil and Ramps During each Preventive Maintenance Inspection a thorough check of the wheelchair and lift equipment is undertaken. Wheelchair lifts are tested with a minimum of 500 pounds deadweight and 750 pounds maximum weight to ensure compliance with the ADA requirements. On an annual basis a detailed inspection is done of every lift component to ensure that wear is within acceptable standards. This inspection is done with all shields and panels removed so that every element of the system can be seen and evaluated. Particular attention is paid to wear at pivot/swivel points, integrity of barrier mechanisms, fluid leakage, wiring integrity. and general structural integrity. Preventive Maintenance Program Our preventive maintenance proviram consists of the following service and inspection elements' Diver Daily Vehicle Condition Inspection Daily by each driver Vehicle Cleaning and Washing 1x1w1k. min & as needed Periodic Vehicle Detailing Service Per Contractor Annually Preventive Maintenance Service — A 30 Days/3,000 Miles Preventive Maintenance Service — Brakes Customized to Duty Cycle Preventive Maintenance Service — Engine Per Manufacturer Specs Preventive Maintenance Service — Transmission 12,000 Miles Preventive Maintenance Service — Cooling System Annually Plus Testing 60 M., Prnnncal fnr ManaeemPnt R Oneratinn of RusPmead Transit SV6fPM Preventive Maintenance Service - Electrical System Annually Plus Testing Preventive Maintenance Service - AC SystemsAnnually Preventive Maintenance Service - Wheelchair Lifts Annually Steam Cleaning As Required Emission Control Compliance As required by law Preventive Maintenance Inspection -A Vehicles are inspected every 20 to 21 working days or, for higher mileage vehicles, 200 -250 miles in advance of the 3,000 -mile mark. This schedule will result in a service interval that always exceeds that which is required in the specifications. We have found that our shops are better able to adapt to a schedule based on shop working days than on calendar days. This aggressive schedule exceeds all regulatory requirements and allows us to move more repairs into the preventive and predictive categories. The inspections use the vehicle manufacturers and component manufacturers recommended severe service cycles as well as all seasonal or campaign work that may be required. The vehicle repair history is reviewed and any scheduled predictive maintenance items or open defects are repaired at this time. Tire maintenance is also accomplished at the A inspection including proper inflation, notation of any irregular wear pattern which might indicate necessary balance or alignment, immediate replacement of any tire which will, in the judgment of the technician, exceed authorized wear tolerance prior to the next scheduled inspection. Tires are not allowed to be operated if they exceed more than 3/32 inch tread depth. Tire rotation is accomplished at every other "A" inspection. Preventive Maintenance Inspection - Brakes At the time that we take over a fleet of vehicles on a new contract a thorough examination of the vehicle history is made to develop a specific brake maintenance interval targeted to the duty cycle and repair experience. These intervals are evaluated on a continual basis and supplemented by careful inspection of brake condition on each "A" inspection. If the "A" inspection shows a need for earlier brake maintenance the inspection will be conducted either immediately or at another interval, which will allow us to effectively address the condition. Careful measurements are taken and recorded at each brake inspection so that a wear profile can be developed for each type of vehicle in the fleet. This wear profile is then used to refine the preventive maintenance scheduling. The brake inspection incorporates a step where the foreman reviews the brake work just prior to re- installation of the wheels and /or drums. Preventive Maintenance Inspection - Engine Engine technology has evolved to the point where no single policy can address all of the requirements for engine services. We develop a specific program, based on manufacturer's severe service recommendations, for each facility, which addresses the engine models in the fleet. This program includes written forms providing effective direction for the technician in accomplishing the service. Preventive Maintenance Inspection - Transmission Transmissions are maintained in accordance with the individual manufacturer's severe service 61 %-I Proposal for Management & Operation of Rosemead T7an a vscem recommendations and in all cases will include filter and fluid changes at the 12,000 -mile interval required in the specifications. This aggressive schedule, combined with regular fluid analysis, will ensure optimal transmission life and minimize service interruptions for transmission failures. Preventive Maintenance Inspection - Cooling System Cooling system maintenance has become an important step for ensuring that the maximum life is obtained from engines. On an annual basis each cooling system will be tested to ensure that appropriate concentrations of cooling system additives are maintained to optimize engine life. Preventive Maintenance Inspection - Electrical System Accessible transit service is hard on electrical systems, due in great part to the frequent cycling of wheelchair lift equipment. On an annual basis each electrical system will be thoroughly tested to ensure optimal performance. This inspection will include a battery load test to disclose the need for replacement of any weakening batteries while also comprehensively testing the charging system to ensure the battery will not fail due to system malfunction. Preventive Maintenance Inspection - Air Conditioning System Air conditioning systems are maintained in specific conformity to each manufacturers requirements. Southland treats, every vehicle with any portion of the Air Conditioning system inoperative as a "down bus' thus requiring repair before the vehicle is returned to service. We ensure that every one of our night shift mechanics have the full capability to diagnose and repair air conditioning systems. All repairs and maintenance functions are performed by certified mechanics in strict conformity to current environmental standards for air conditioning service. Monthly reporting on the Preventive Maintenance Monthly Form documents all air conditioning preventive maintenance. The single most important step in effective air conditioning system maintenance is insuring, at each' A" inspection that the condensers are cleaned out so as to insure effective airflow from the condenser fan. Annually, during the month of March and in this case upon taking over the vehicles, a specific campaign will be undertaken to ensure that each air conditioning system is adequately prepared to provide effective service throughout the season when air conditioning performance will be maximized. This inspection will include, state of charge, condition of compressors and compressor drive systems, and condition of the condenser. Preventive Maintenance Inspection - Wheelchair Uff Equipment During each Preventive Maintenance Inspection a thorough check of the wheelchair lift equipment is inspected. Wheelchair lifts are tested with a minimum of 500 pounds deadweight and 750 pounds maximum weight to ensure compliance with ADA requirements. On an annual basis a detailed inspection is done of every lift component to ensure that wear is within acceptable standards. This inspection is done with all shields and panels removed so that every element of the system can be seen and evaluated. Particular attention is paid to wear at pivot/swivel points, integrity of barrier mechanisms, fluid leakage, wiring integrity, and general structural integrity. Preventive Maintenance Service - Steam Cleaning Each vehicle's engine compartment and undercarriage will be subject to steam cleaning at least once a year, and more often as necessitated as part of responding to a fluid leak. Any vehicle that is subject to a fluid leak repair is referred for steam cleaning prior to its return to service. Our Maintenance Directors are especially attuned to insuring that steam cleaning does not 62 OSE D Proposal for Managements, Operation of Rosemead Transit System become a replacement for the repair of minor fluid leaks. Vehicle Cleaning Appearance and condition are paramount to operating an efficient and comfortable transportation system. Our program ensures the fleet is clean, well maintained and presentable to our customers and to the employees who use these vehicles to provide service to our customers. At the end of each service day drivers are expected to leave their vehicle clean. Service workers ensure that all fluids are checked and topped -off, tire condition and air pressure checked, and the overall condition of the interior and exterior inspected, with special attention being given to seat damage, graffiti, or other vandalism that may have taken place since the start of the day. After the fluid and visual inspection is completed the utility worker will record the mileage, amount of oil, and other fluids dispensed: sweep or mop the interior of the vehicle as necessary; clean the windows, seats, and drivers' area; and remove any graffiti. Each vehicle will have its seats steamed monthly, or more often as required. Every vehicle in the fleet will also be subject to annual detailing with the objective of returning the vehicle to as close as possible to OEM condition. The vehicle exterior is washed at least once weekly plus after each incident of rain occurring while vehicles are in operation, or at other times when the vehicle's appearance is simply not up to standard. Special emphasis is given to the wheels and any other particularly dirty areas. Service Vehicle Maintenance Record Keeping Southland Transit has developed its own proprietary maintenance management system. The system was built in Microsoft Access in consultation with Simetra Systems, our long time data management and reporting system partner. Unlike many off the shelf programs this system was designed specifically for passenger transportation vehicle maintenance and maintenance management. Our system features all of the following capabilities: • Preventive maintenance scheduling for four separate levels of preventive maintenance. • Fuel consumption tracking (also provides mileage inputs for PM scheduling). • Repair order management with technicians entering their repairs directly into the system. • Storage of frequently used repair operations to minimize input. Storage of parts data to assist in inventory management and further minimize data input. • Vehicle inventory management. • Road -call reporting. • Complete vehicle maintenance cost reporting. • Maintenance schedule compliance reporting. Vehicle Maintenance and Accident Reporting Southland Transit maintains an individual file for each vehicle that documents, by date of action, all preventative maintenance functions including warranty work and any other pertinent maintenance data, including but not limited to fuel, lubricants and other fluid use. Maintenance work shall be performed as specified in this Agreement. Records are kept in the individual vehicle file of any accident 63 R 0o sal for Manaee a fR meadT aneft 3MLC -n in which the vehicle has been involved, Including the repair work required to return the vehicle to service. All accidents that involve passenger injuries or vehicle damage which are expected to exceed $500 will be reported to the City within one (1) hour of occurrence of the accident. All other accidents and or incidents will be reported to the City within twenty four (24) hours. All traffic accidents involving transit system vehicles, irrespective of injury, will be reported to the Rosemead Police Department or CHIP as appropriate. In the event of any accident, Southland Transit's personnel are trained to comply with all applicable State laws, rules and regulations. Southland Transit's computerized maintenance management system maintains detailed maintenance records. Reports can be generated in a form that will be acceptable to the City. Our reporting system currently meets all requirements of the California Highway Patrol. Records and reports shall include, but not be limited to, the following -Daily vehicle inspection and servicing checklists; -Work orders for all maintenance inspections, warranty repairs and other vehicle repairs including materials, parts and labor consumed; -Road call reports, or work orders, for each road call identifying date and time, vehicle number, problem and mileage of vehicle; -Monthly summary listing by vehicle: mileage, miles since last preventative maintenance inspection and road calls. M- Safety Program At Southland, we believe that safety is essential and one of our top priorities. It is emphasized in all operator and staff trainings, in monthly safety meetings, and in the company Safety Manual. We believe that the safe transportation of our passengers is the principal responsibility of our company's safety program. This statement forms the basis of our safety philosophy. During all aspects of our service delivery. Southland Transit demands that each and every one of its employees places safety at the top of all priorities. Our mechanics are also inspecting vehicles and equipment at the highest possible level to ensure the safe operation of the service. We remind every employee in our company that our responsibility is to protect the safety and health of our passengers. We have successfully designed a number of highly effective safety programs to ensure that we maintain a leadership role in safety to our employees and riding customers. Under the direction of our Director of Safety 8 Training, the safety program is focused on three components: Safety Awareness and Training, Accident Prevention, Safety Awards. Safety is every employee's responsibility and a constant company -wide priority. Safe working habits, defensive driving, training and retraining on driving skills and attitude, 3 � Proposal for Management & Operation of Rosemead Transit System liking, accident prevention, etc., are subjects of safety awareness. Safety awareness training takes a number of forms: Safety Messages— Safety messages are published monthly, company -vide to highlight safety tips and specific problem areas. Safety Posters and Campaign — STI has implemented a new safety poster program that supplies new safety motivation posters every week to reinforce training and to call attention to high risk practices. Every month, STI will conduct special safety campaigns to highlight particular problems and reinforce good operating and driving skills. Safety Meetings— On a monthly basis safety meetings are held for all employees. Safety meetings are used for training and reinforcement of: safety topics basic driving skills review of recent accidents discussion of seasonal hazardous conditions presentation of safety awards. Awards & Recognition — Operators will be recognized in a formalized system for practicing safe operating procedures. We will institute a program whereby we will reward the best of the best. Safety Committee — Southland Transit, Inc. also maintains a safety committee whose purpose is to ensure safe and efficient operations across the entire company. The committee is comprised of managers and drivers to review accident trends and make recommendations as a group to improve and enhance our safety culture. System Security and Emergency Preparedness Plan (SSEPP) — Southland Transit, Inc. also maintains a coordinated plan in the event unannounced disasters or emergencies take place. The purpose of this plan is to ensure all staff is readily available to act and safeguard the security of our passengers when it is required. N. Screening and Selection Program The staff and personnel for a particular service are a key component of the success and quality of the operations. At Southland, we keep this as the focus, in the hiring and training process, as well as throughout an employee's tenure with the company. Our hiring and training of employees for this service will comply with the training requirements set forth by the City. Background checks will be complete and in accordance with contract requirements. 6,1 WAD Proposal for Mana a en _ tv t & Oaerat n of Rosemead Transit System Operator Recruitment The recruitment and hiring of operators will meet all legal and contract specifications. We continue to have excellent success with recruiting school bus operators who are looking for a career upgrade. For these operators transit service is a more reliable year -round job with better benefits than a seasonal school bus driving job. We do understand the requirement for carefully assessing school applicants since not all of them are adaptable to a busy fixed route or dial -a- ride operation, particularly in terms of real time navigation. New Hire Operators It is critical to our overall success that a viable program be established for training individuals without prior passenger transportation experience. It allows us to maintain balance in our recruitment efforts and be less dependent on the actions of other employers in filling our positions. Operator Selection Southland Transit expects a high degree of customer service skills by its operators. It is very important to us that our operators are friendly, respectful, and courteous. Therefore, as passengers board the bus, they are greeted with a pleasant experience. At Southland Transit, we know that anyone can be trained to drive a bus, but it takes the right person with a great customer service skill -set to do the job effectively. Operator applicants must possess a California driver's license with appropriate endorsements, and meet the requirements for entry into our training program. All applicants undergo a DOT medical examination and a pre - employment drug screen that must be negative. The drug screen is done in accordance with the terms of federal law. In addition, Southland Transit maintains a zero tolerance drag policy and requires all safety- sensitive employees to be placed in a random drug pool. At a minimum, an applicant must pass the following criteria' • 5 years of driving experience; • Drivers must be in good standing with the DMV and enroll in the DMV Pull Notice Program; • No suspensions in the previous sixty (60) month period; • Have no more than three (3) moving violations or two -point violations within the thirty -six (36) month period preceding selection; • Drivers must not have any rail crossing convictions; D • rivers must be able to speak, understand, white and read English with proficiency; and, • Must not be addicted to alcohol or controlled substances; • WIII not be subject to outstanding warrants for arrest; Be • sensitive to passenger needs and be able to handle complaints and problems as they arise; • No reckless driving violations, DWIIDUI or drug abuse convictions or license suspensions due to such convictions in the last ten years. • No conviction of a felony or a crime involving moral turpitude before or during the time of employment. • Must meet all applicable requirements as established by the CHP. O. Training and Retraining Program 66 Proposal for Management & Operation of Rosemead Transit System Our Training Room is located at 3650 Rockwell Avenue El Monte CA 91731 which is the same yard where we operate the Rosemead Service from. We believe it is imperative to have the operation and the training located together for Ilip coordination between the two. Our Training Room is able to handle eight (8) trainees and we have the ability to expand it into another room if necessary. There is also a large TV mounted on the wall for trainees to view safety and visual presentations as a part of the classroom instruction they receive. The following is an overview of the initial operator training curriculum. This system is in use throughout our company and has been used to train paratransit and fixed route operators in service throughout Southern California. Classes follow the training materials from the National Transportation Safety Institute (NTSI), with further development of materials from Transportation Management Associates for passenger assistance training and the Smith System for defensive driving. The training summary outlined below is a summary of our training and safety program. Operators receive on -going safety awareness and training to ensure they continue to remain fit - for -duty. 1) STI Orientation and Policies. As we provide paid training, a trainee is an employee as soon as they enter training. The initial session is to introduce the trainee to employee policies and procedures and to ensure that all of the necessary initial paperwork is completed. 2) Defensive Driving. Our defensive driving instruction includes both the defensive driving course provided by the National Safety Council and the Smith System. In the two programs trainees learn techniques for avoiding accidents on the road, covering such things as attention to situations which can bring about accidents, being aware of the actions of other dnvers and pedestrians, the proper methods for crossing, entering and exiting the vehicle. Our training curriculum includes the Smith System materials because they provide an exceptional tie in to behind- the -wheel training which is used. a. ALL Alm high In steering b. GOOD Get the big picture c. KIDS Keep your eyes moving d. LOVE Leave yourself an out e. MILK Make sure they can see you 3) Transportation Safety Institute curriculum. The Transportation Safety Institute, the training branch of the Federal Department of Transportation, has developed this 3 -part curriculum. Every segment utilizes slide shows and a follow up exam. a. Vehicle Operations. This segment discusses maneuvering techniques in several different operating environments with a variety of bus sizes. The primary focus is in fixed route operations with large vehicles in a variety of operating environments. b. Customer Service. This second segment works with the first segment to give the driver trainee effective tools in handling customers, in both fixed and paratransit 67 Y f�`11 F gST§0 Setting the Standard for Community "6"#_7 T2nsit in Southern California Souddand Transit Inc. City of Temple City On Wheels and Temple City Dial -A -Ride Operation and Maintenance Contract applications. c. Emergency Management. This final segment covers the requirements for handling accidents and vehicle breakdowns. It also builds on the customer service segment in that it sets out methods by which the driver deals with these situations when the vehicle has passengers in congested situations. 4) Pre & Post Trip Inspection. While in class, the trainee learns about the regulatory requirements related to the multiple items a driver must check such as tire tread depths, steering play ratio, air and hydraulic brake testing, etc. The most important part of this training continues with the trainees going through the "hands -on" portion, with buses. 5) Dealing with the Elderly and Disabled Passenger a. Empathy and Special Needs. The emphasis here is to train the driver how to respond to these passengers with care and consideration of special needs. Different approaches are used, such as having the trainee visualize what life would be like with a disabilitr if the driver were required to use a wheelchair, cane, seeing eye dog; if they were mobility impaired, lost balance, suffered from a cognitive impairment. The goal is to assist the driver in moving past pure sympathy or a demeaning view to understanding and the ability to aid and assist in a helpful manner. b. Mobility Device & Securement. In this section of our training, trainees learn the correct use of vehicle lifts, ramps, and restraint systems. Every trainee learns this both in the classroom and "hands -on" in the vehicles, acting as a driver and as a passenger. Emphasis is also put on the physical safety of the rider and the driver who is boarding the passenger as well as completing the task without damage to the mobility device itself. c. ADA Training. The full range of requirements of the American with Disabilities Act as it impacts transit operations is covered here. Drivers learn about fares, service animals, discrimination, calling stops, and steps to undertake when a wheelchair lift is inoperable so that the passenger is not stranded on the street. 6) Communications. Use of the radio and/or Mobile Data Terminal is covered depending on which communication system is being used. Radio users are trained in ten- codes and plain speak. Mobile Data Terminal users are trained in input. acknowledging completion of trips, etc. In all cases the appropriate time to use the communication device is emphasized. 7) Route Orientation /Thomas Guide. The ability to navigate is essential for a driver. Trainees learn how to use a Thomas Guide and learn to route themselves with a Thomas Guide. On fixed -route services they are familiarized with the particular routes on the service by learning a "aft /right" sheet. The classroom training is reinforced and supplemented during behind - the -wheel training. 8) Hazardous Materials and Blood borne Pathogens. Trainees are familiarized with the hazardous materials that may be encountered in their job including the handling of body 681Page fluid spills that could lead to virus transfers, and use of the body fluid kit. Class Room Training Hours 9) Hazardous Conditions. All operators are se , trained and expected to report all hazardous ;A road conditions in a particular service area Defensive Drlvin 8 to their supervisor. The supervisor will then „ immediately notify the city of the conditions;', ry �.yxC and immediately take precautions to Pre & Post Trip 2 safeguard the passengers and personnel. Ins actions 10) Body Mechanics/Safe Lifting. Operators '� M72 e are required to use their body in manyxw" tax aspects of their job. To ensure their safety, we specifically train on the correct body Communications 3 mechanics for these tasks including the correct method for lifting, pushing, securing wheelchairs, and boarding and exiting the vehicle. ' 11) Harassment in the Workplace. Every 4 Y' employee, including operator trainees are Hazardous Materials & 2 provided information and training on Blood -borne Pathogens harassment in the workplace. The goal is to _ make certain that employees know how to - r report any problems they have as well as to Harassment in the 2 train employees on the many faces of illegal Work lace harassment. Southland does not tolerate `;... any form of harassment in the workplace. Commercial Driver 1 Trainin 12) Substance Abuse. Operators are taught the problems of substance abuse, with regard to the job, but also with an eye to its effect on quality of life. Southland's Drug and Alcohol Plan and Policy are covered in detail. All rules and regulations are strictly enforced In accordance with DOT rules and regulations, as well as with the company policies. A copy of the plan is included as Attachment 2. 13) Commercial Driver Training. When the candidate comes with a C -class license the trainee also undergoes the necessary training to obtain a Commercial Driver's License. Behind- the -Wheel Training No operator provides service for Southland Transit without undergoing behind- the -wheel training (BTW). Members of our Safety & Training department select and train all behind -the- wheel trainers. There is at least one behind - the -wheel trainer at every Southland facility. Behind - the -wheel training includes training at a secured parking facility through an obstacle course; in- service evaluation of the driver's skills; and route training for the specific service. Additionally, the trainee learns of the particular system requirements that are in effect for their assignment. Once the trainees begin behind- the -wheel training, the Safety & Training Department oversees 69 L%_* Proposal _ for Management nr uoeranon or tcos - " the efforts, gets continual updates regarding how the training is progressing, and will perform behind- the -wheel training them when needed. Southland Transit's training emphasizes strenuous pre- testing and a formal final review prior to the trainees taking their final or CHP exams and moving on as a "regularly scheduled" operator status. Our formal review is based on the observations of the behind- the -wheel trainer. Behind -the- wheel trainers spend more time with potential employees than any other person in the company. We give the BTW trainer authority to make a "do- not - hire" recommendation. All operators, whether they be relief or regulary assigned, are haired to drive all vehicles they may come into contact with for the specific service they are assigned to. Refresher Training Every service operator is evaluated by a behind- the -wheel trainer or training supervisor at least twice a year and undergoes retraining as appropriate. Retraining is also scheduled for any driver involved in a preventable accident or incident. There are monthly scheduled safety awareness classes to continually refresh and renew the skills necessary to be an effective, safe and courteous driver. Because we have created an atmosphere where the road operations and training functions work closely together, these safety classes are very productive. The sessions address issues that are particular to the service the operators are assigned to Once assigned to this project, the operator will be given the Operator Manual which will allow the operator to continually refresh his or her knowledge of the specific requirements of Rosemead service and driving skills. In the initial training as well as in the recurring sessions, operators always have the opportunity to ask questions, and clarify issues. The most important part of training is not to follow a checklist, but to make certain that the participants in the training are actually learning and incorporating the materials presented. Our training department does not pass candidates who will not be effective team members. Evoluotion In addition to our general observations and "ride- alongs" with operators, we have developed a unique approach to operator evaluations which allows us to measure the performance of the driver in several key categories. Our evaluation procedures involve a performance appraisal directed specifically at the assessment of those skills required by demand response and fixed route operators. The evaluation becomes the basis for promotion and salary reviews as well as for operator improvement programs. We will commit to performing these two limes per week as required within the RFP. We will also be complying with the random checks of the bus system two times per week and this will help us to ensure On Time Performance is at its highest levels. On Time Performance issues can be caused by various issues as described below: • Passenger issues Driver issues • Scheduling 70 OSE D Proposal for Management & Operation of Rosemead Transit System • Traffic • Poortra'.ning We will ensure all of these are addressed through training to achieve the on time performance levels. Passenger Disturbances 8 On -Board Security Our first objective is to minimize disturbances with effective driver training. We have a very specific training module regarding disruptive passengers that teach drivers effective techniques for defusing potential passenger disturbances. We will also have strong support for our drivers from supervisors. Drivers always have the ability to have a supervisor at the bus within minutes to render assistance through use of the Supervisor's handheld radio. In each of our communities we have also developed excellent working relationships with the local police. Through direct communication with the supervisor it will be possible for drivers to access the police directly when there is an incident that might jeopardize the safety of the driver or passengers- We have used the police effectively on a number of occasions when a passenger was causing a disturbance on the bus. In those instances the driver continued the route to prevent further provoking the perpetrator and was met by the police at a predetermined stop. ✓ Internal Process to Avoid Problems & Complaints —At Southland our first and primary goal is to avoid service problems. We are constantly monitoring our own performance in this pursuit. We believe that the rider must be satisfied and we want to develop and use the appropriate tools to assure that customers have all the opportunities necessary to let us know how the service is working. In order to focus on this goal we have established a framework that has us, as a company, investigating and identifying causes and providing a response to every service defect, no matter how the defect is identified. We have found that the most common occurrence is a call from a client reporting a problem. Every staff person is trained to prepare a report form based on the customer's input. This report immediately goes to each individual involved so that the cause of the incident can be identified and, more importantly, a determination can be made as to what corrective action is required to prevent recurrence. We also encourage the use of these reports by our field staff, including operators. There are times when an operator feels that a problem arose due to the actions of a passenger, dispatch, or management. Such problems do not always lead to formal complaints, but are issues that should be investigated and evaluated before larger problems occur. This form allows for operator input, and initiation of a process for determination and correction. We encourage this two-way process of identifying problems because we have found that it creates a team - oriented approach to problem solving, rather than a "blame- oriented" approach. The process has also provided valuable input from employees who have to work the nuts and bolts of the system and is a major empowerment tool for our road staff. Despite this commitment to preventing problems and complaints, problems do occur. 71 Proposal _ for Management & Ooeratlon of Hosemead Transit System Throughout the training of all staff, operators, call center personnel, dispatchers, mechanics, road supervisors, and managers, it is emphasized that any problem or complaint should be reported immediately to management staff for action and resolution. Southland management personnel are evaluated on their ability to foster an environment where all problems and complaints are reported, as well as on their responsiveness to riders, and to client staff in handling problems as they arse. P. Data Collection and Reporting Southland Transit collects and prepares information concerning transit vehicle activities as part of its project operation records. • Monthly Summaries. At the end of each month, Southland Transit prepares and completes a monthly Operator's Report which summarizes the daily operations information collected during the month. The report will be forwarded to the City within ten (10) calendar days of the end of the reporting month. • Passenner Complaints. Southland Transit documents operational problems and passenger complaints and describes the action, if any, that was taken regarding the problems. Copies of the complaint form will be transmitted to the City the working day following identification of the operational problem or receipt of the passenger complaint. • Operational Problems. Accidents or passenger incidents and action taken with issues related to safety or deemed as a serious operational deficiency to be reported by phone to the City no later than the next working day. • Trio Sheets. Southland Transit currently maintains daily trip sheets and an operations summary for each service day and a summary of each month. Operational data will be collected and compiled daily, weekly, monthly, quarterly, and annually, and reports can be provided according to the individual routs, modes and total system. In addition, individual totals will be provided for peak - hour services, Bus System Improvement Plan services, weekdays, and weekends. The operational data will continue to capture daily total passenger counts, revenue hours, total hours, revenue miles, total miles, fare box revenue, passenger type's documentation of any discrepancies in the number of passengers carried and the amount of fares collected by the operator, passenger pick -ups and drop -off times and locations for the Dial- A- Riderl-axi services. In addition, should the City require additional data, Southland Transit will comply in a form acceptable to the City. Operations logs, reports, and summaries will available to City for review by 3:00 p.m. of the next business day following data collection. Farebox revenuelactual cash count reconciliation reports shall be available to City for review by 10.00 a.m. of the next business day following data collection. • Financial Records. Southland Transit has established and maintains separate accounts of all project expenditures and other relevant financial records and documents in a form that has been previously accepted by the City of Rosemead. Southland will continue to collect, record, and report on a quarterly basis all accounting data for Rosemead Transit operation in accordance with the requirements set forth in the RFP. 72 Prgllusal for Management & Oneration of Rosemead Transit System • Invoicina. All invoices and related records are subject to audit by the City or other transit related funding partners. • Accounts. All costs incurred for this project will be recorded in accounts separate from those used for other business activities and in conformance with the State of California, State Controller's Chart of Accounts for Public Transit Operators. These accounts are available for inspection and/or independent audit at the City's election. National Transit Database fNTD) • As part of the annual NTD reporting requirements, Southland Transit has complied consistently with the FTA required on -board data sampling to compile statistically valid passenger mile data. • All Southland Project Managers annually attend the Metro's INTO reporting workshop. We consistently submit a draft NTD report on operated service to the City no later than one week prior to the submittal date required by Metro. Southland Transit has been the primary contact for NTD Audits. R. Transition Plan and Time Schedule The RFP states for proposers to provide an implementation plan regarding the transition from the prior contractor to the next so that there is no disruption in services. As the current operator of Rosemead Transit, Southland is uniquely positioned and, as a result, will not cause any service disruptions upon award of the new contract. Southland has very few implementation tasks that will need to be accomplished prior to the start of service and therefore our list of implementation tasks needed will be far less than our competitors. Identified tasks are shown below: Transition Schedule Description Task Start Task Complete Task Manager(s) City Council Approval and August 11, August 18, Scott Transue Execution of Contract 2015 2015 Within a week of the August 18, August 25, Scott Transue, Michelle contract award, meet with 2015 2018 Gamez City staff for a read through of the contract to Identify the changes in the new agreement that will necessitate new procedures, Coordinate and Inspect August 22, September 10, Wayne Seale New Buses at Plant 2015 2015 Establishing a clear August 31, September 1, Scott Transue, Michelle understanding of the 2015 2015 Gamez expectations required under the new agreement Within two weeks of the 73 9� eUro, Proposal for Mana9c anono n tr __ ce!New ve, peecid wre l !under September September 22, Michelle Gamez er 15, 2015 2015 Agreement Schedule installation of October 1, October 15, Wayne Seale on -board camera systems 2015 2015 onto new buses Train New Drivers on New October 8, October 15, Joleen Judd Vehicles 2015 2015 { Enroll New Vehicles into October 15, October 22, Scott Transue Company's Insurance 2015 2015 Policy Provide New Insurance October 23, October 23, Scott Transue Certificates to the City 2015 2015 Service Begins under New November 1, NIA Scott Transue, Michelle Contract 2015 Gamez Follow up Meetings with On -going On -going Scott Transue, Michelle the Cit as Necessary Gamez Again as stated above, Southland Transit, Inc. is the incumbent contractor of the Rosemead Services. Therefore, as the RFP asks, the service delivery through the first month into November 2015 will remain uninterrupted with service delivery remaining status quo. As the current contractor we are able to offer the passengers of Rosemead Transit a continued seamless operation. 74 IN eo suNeOonce onto provides access to a variety of vehicle data. REI provides a complimentary A R.M O R -VMS vn15 is the foundation of REVS mobile video surveillance Solution. The user - friendly software enab es y view and search yourvideo and p ackage. license with each mobile video surveillance p `+ 7cga i NE yEWWG V.o "co wuacE SESEp,oN CIE �0aa cay. whtE,l fo h'Shhgheed for uwzolen�m, wGEp SELMErvb N,S1n9 d111 -IV nuvnnce� xe °c rLgpNltE Vll Be.,9 and An0 s� fo .u, p,ef e, e v�oww,�oows - _....,o�,rsb d,sVUV mulvple chan�elz of vdec and audio oaeaiaoz Easlyblms mdeofor passeo9er Onvacy V,pNANOSE -,"' 6 oad,00ng con, I "0022x9215 SAVE Vi0E0 — _ ,I rte9 °' ed N ay �.y Save Snapshot — qulddyand easily Y copy /paste snapshots for emailing. Ly FEATURES Advanced Search enablessearching video for stop -arm alerts, alarms, speed, accelerometer/ hard braking, GPS location and other events. Geo -Fence allows searching for vehicle entry or indt from specified areas. faces or oblects In video or still shots making them unrecognizable. For a step -by -step guide to choosing your mobile video surveillance foundation, see pages 34 -35. REI, Inc. RE ■ 6534 L Street Omaha, NE 68117 Aaaw W: PFMA0'DEI Sood". ludua Rv2: W]}22 8,9275 a 223 Our W2- 335,1701 Ural: Iwdo d ell®radioena com We are pleased W slbmit the IdbveRN quotation for rour review. 6 /10/2015 5 8 CAMERA HD12002 00 SURVEILLANCE SYSTEM WITH 8 CHANNEL DVR & 50OG 8 CH HD800 DVR w 8 fames B SOOGB Hard Drive •. DRIVE 3 238.00 16190.00 5 5 512002 16 FT POwer 701001, ft4001, HD900, HD800 Included 10 512167 e Cable IS FT em Cad included 20 512168 25 FT Camera Cade inducted 10 512169 40 FT fames Cade included 20 ]10350 EI HR SMes IR D N d with Autlb, 2.Bmm inducted 20 710351 650NL HR Series IR l with All 9mm Included 5 710333 500 GB SATA Hard Drive HD Series Motile DVRS ind.ded 2 ]10333 500 GB 511TH Drive HD Series Motile OVRS 425700 850.00 5 710331 Wai III EMIL •b ADDITIONAL HARDWARE FM Sensor HD Series DVRs 8G f 13].80 689.00 5 ]10335 5 512209 Hanes DVR VehRle Semas 20 53.70 268.50 5 ]10214 RevHVer, EFI w Exec; aM 16• Cable 165.00 825.00 5 511986 &a -Wattlt HarngS Yank, 20 65.80 329.00 5 ]50203 44.35 1 f 221.15 ilttb I n f 9, • • rhs aMd ma Ms eaue srMpm •u{ Sulvwrva SysmmddlMew0. rwR pawerGde, bme.Msl.6mm Gb41sl a SOM1w+n Nn Yhf MR Systems. ELI I speed, ashutF Camera It,le, IM5 sue and odend adP Ieng h FOR INCH CAMI m me suns, CuAOmvmedend Ra,MateF•t Casaba lads Camtlas is.- -:OFIC i1 M.P.111 fu4e. InerDrW4�e /dmSFeII.0ome6 Falerq1WeCBP 1 Mme eamau WNOT IMW MIR'a.IP atlloM1 Ebrtlmnetamvaf mu4be pn[Fasea uparaleh' pan number ]lOd6e m{Lenvary 5umva ahk6712gmmtS 15, Ile1allomen Int It 511170fuR Cameustoles O NOTI21663, snade ournp sera, S] as dN..,51 a..,¢'S512I 2LL60' RPWVa On per camera) Systems OOte WES NOT zutFSSlFempMu cabl. and m sullannrMntllotortsble Syslem5 C1u0IPWE5 NOT IMC WOf iFlpplOg (All {Fipmen103 grOUnd unl¢ y {RCUeitM Oillerwiul Or'mstalWtipn IL cesTlp Setting the Standard for Community Transit in Southern California Southland Transit Inc. DRUG & ALCOHOL POLICY NOTE : ,[l q „ersa 1u Ir r u jr, dc LCYZCPp 'T aj r hold-faced pa 2c.,uenreots oFt -FCC DRUG AND ALCOHOL POLICY Southland Transit, Inc. Rev.sed Septemoer 10 20'3 POLICY STATEMENT SoLthland Tranat Inc ,Sill s cedlcateo to provldl ^.g =safe dependable and efficient transportation services Ic our cus!omers 'rye recogaee mat cur safety- sensitive employees' and affnlate s use o` o.legal drugs and mrsese o` aicc ^e: poses a agnificant risk to public safetv . as well as the employees and affilabe s health and `.vel -ceing a, ^d can causle loss of efficien ^_y . produchvlty or a 0 sruptrve work cnvirc--Te i r y ew w :nos STI has adopted this policy that is designed to I 1 create a Nark enmrorma-d free f cir the advise e"ects of drug abuse and alcohol misuse 1 Z darer aril detect Icyaas arc affiliates of rlegal drags and m suse of alcoi-cl 1 3 .ro'c"! Sne ur v�u'. vanuf - s ,t 'fe ising possession of use of apnUClled substance, anJ 1 4 encourage emplovees and aPf ates's seer orcressronal assistance anytime personal problems mcumng druc o' aLohc a p y a wer,eiy affe c Ineir an it, to safely pedor'e 'nef assigned ar.Nes PURPOSE e purpose of pr. r s r asst e' ht. e:.> f _7uiy and ro protect curerrployees r k affiliates, pi a la >. - re, ., ,he sa. -ar, and pea th rsrts posed oy the misuse of a cohol e u arse o, pr -.0 to Of"_s rl le pui, . tl ini -nceo tc comply w :h a -1 applicare Sane ano federal rag-, otions gove'nng :+cm:ace a "oi dfi.g se and alto ^o misuse prograh'•s r the lranspertaUon - ^ls;:y They mcluae DO 49:;FR Pall43 i Prccedures for `ransoo -ation b;cr, place D'ag and .A :cr'GI TesRig Plcgramsl FTA49 CFR Part 655 Prevention cf Nlcobol rrl:suee aed P,ohm :cc. Drna -Sc I TlacSit Operations'; DOT 49 CFR Pali 29 'Drl -Free b'. o'z sax l,ct of 1569' ann C govt :,d, Section 5350 of seq r "Drug- Free Nlorko. ace Art of 199,1 , This iw'nrp ra .- ;na red,. ements of aG ve regr.'a +r rs for safe!, -senst he cn acvees and clhers when se "cteo APP _i Cf +91i,T,. Unless otherwise ,cteo r spec c prowlers !his pphcv ace es to all P.'? 1 ernplovees roluding eased_ part -time c. ccntiact personnel It aeo,cs tc off see lunch periods or blears when an t nooyee is sched.r ed'0 ' ettllr to Wotl, ' is oil -Ca.1 The application of his; policy to non - safety - sensitive employees is under STI's own authority. Visitors. invitees, and vendors are also prohibited from entering the STI premises and from conducting any work on behalf of the company when illegal substances are present in their system, or the odor of alcohol is present on their breath. PREEMPTION OF STATE AND LOCAL LAWS If any conflict occurs between State and !ocal laws and any requirement of the above mentioned Federal regularons. the Federal regulations prevail. However. Federal ragulauons ac not pre - =.mpt provisions of State criminal laws that Impose sanctions for recnless conduct ath ebuted to proCib led crog use or alcohol misuse whether the pmvis�crs app:y spetuf Call., to transportation employees . employers or the public In genarel s DFFINITIONS Ad- uL'eratzd Sdeo men A specimen that has been altered as evidence by test results showing e,!her a s lame that is not a normal constituent for that type of specimen or Showing an abno, ma! concen!rat.0- of an erdog Enocs substance ?'.cchol IJae Tne salong a-swallowing of any be.eraga nq:nd n�lz :.,re o, orepara!Ier crud :rg an, -:emcaoon, contameng alccna Far purcoss of :his po +c; alto ^c :s alcoho redardtessf souse Breath A�ohp' TeCrro Gan :8A 1P. An individual woo instructs and assts employees o' afrp!,ants r- :he alcorel testing process and operates an Evidential Breath Tesvng (EST: aeI ce Cancelled Te. � A a:ug or alcohol test Ihat has a problem :ce:r!fied IItat cannot oe :" has not teen earrected. pr'N9Ah Pan 40 requires so be cancelled - canceled fast Is ne'!re, a oosmve nor a raga: its test. C,O ector A person w ic ^,structs and assess individuals at a clie rl-n s s M10 rn : :eaves ara ands an r,.na, Insl of inz spe: ,men prov.oed or; me Ironvi ual anc .m -,:.sates a, +: :emumes the L.,smdy and Contrc: Fcnn s:CCF). ;entrc4 Scatance A,ry drug casshea by me S +,g E c centre! Ag � pFt. the t.pe stneou s or, losses on the oasis of their pU e P' A' abus; 3'c ?Me 'Plrs rl 1$,� and accented safe!', for .ISe antler medloal supervsssor `dedloa-Cris r=-asneno " y ,or!.0 ,a.I ;r.bsla.r - :nus:be p _csced by a pnysiclan who ,as a valid JEA _erse nun cr ig5sdnater Fm^,-yet R olesen.a;ie An ertplcyee r,r emp oyees a.'hcr_ze f -y ! ^oCcr,pany .. :RR n ledle:e net ., sl to re ^,ove employees r rim 5xe!y -S n .:be n"r' �, we c , -strefi ai . or e5^er oc m.,laoce's L S( .,Ima't A u. c S: ec :me'1 w.: ,.rea: ^arid -,2 sp - a. sic _ '. ia', e.DeCed for - an'ian .:., e =antis rJa magi C =ego which preclu es cepart, e, a sac -h' r ..-- >coden: Its sual -namer n dayl gl-t after s:rpte repa;,s :a n ^an'age t - , .hat Co., e hale neon r, ven but we ! haee veer r.:dh.r "an ayr J f uc 'i . r . qe: Inp Ire, -x G riagC v.I v a : Oe ram .. ;cmPOra '_ a See `e of ..,:;IS a pans re d'saplerl vitncut other 5a -iaae even -c 9na :e!IrP_ 68an laoie. Headla:,o rr, ta.11ign! damage Damaoe to tu.n Signal= rcm orwendshl -d -.,ors cei. ",ttnaKe; rem rmcerative DLIHS Depar nent of Heal- � aid Henan Serv:zes DOT Department of TraasporatLon Dr-as Tm e drugs fc, which tests are roq te-uv' under DOT add i ,gu aeons l -hey arc Marijuana cocaine amonetamires phencychd ne (PCP) and opiates. Drug Abuse Use of any ,Regal drug or cont:Oiled scbstance v:ithout a valid prescription_ misuse of legally prescribed drugs o, use of illegally ootained prescription dugs. This includes use of prescription drugs legally prescribed to another indivltluai Evidential Breath Testing (E8T1 Device A dewce approves dy •he National Highway Traffic Safety Administration (NHTSA) for the e% dsoii l testing of breath under DOT Pad 40 and placed on the NHTSA's Conforming 1rod.ict5 :.'s: F TA: Federal Transit Administration Vehicle. A bus electrons bus van automonile rail car, treiley car trolley bus or vessel Medical Rev;ew 01.cer MRO� A oens =_d phystoar (medical doctor or doctor of osteopathy) respoosibie fcr receiving laboralery ac.g lest results whc has knomeoce of substance abuse disorders, and -as the approar'ate medlca. Irairnng to interpret and evaluate an individuals confirmed drug andror valo ty test �esu'ns toge!her with the individual's medical history and any moer relevant o Drill info,mat c :See Appercix B for a seta led mscussion of the MPO s roles and responsib, tied Non - Negative Specimc Auntie Spec Ile, :pat Is repor[ed as adulterated, sbsittated positive fa, drug(si or dr,g metabCbtels) andror crvaid. Posrive Alconoi Test he wesenr e n1f 9 r -, n , rod; at a .one i :-afo of 0 nr great >_r as measured by ac FBT device. Posi wa Druo Test. Tire --su!t repo e_ by as HHc3 ti ed ie„oratd-y wren a scec.mer contains a drug or a .,y metabeiites that s aa. :a' Cr rref-er tha -!hc cut of roncentrat on Refusal to Test' 'i..c -ces urc.unsances c, tsaa ors sxr es Failure to scn =.a- at tee ca cots n s,ie re i ,'naCed Except to pie r.ployma ^! Drag test. t Leaving the collection site before the :wing prccess s compieted • Fadu,e to rcv oe a kit he dent, or sa: a ..comer as required by DO- Pan 40. • Fa iu a !o ce,me !re obser m•. n; ^- er ng of spec n ro r-TO - e^ r. is rc -u,,ed Fa I le a ;:,ry ; a ski i.ci e , a ^,dun! of , rl, ;. _antl �.,et vlie, Aire os. v',;,v;; rred -a. explanation FaIIJre cr refusal -o -ake a second e51 waea reni.nen cq the =ceder Tr DER Fa L2 to ,,nde:ge a medical eaaica4c° when ­zGUrec by ire IVtRD a -e D! 'R Fa to Cooperate wit- arq pan of !-a eo _g rmcess i Fxarnple ur,szt !O 9'"Gfy PCCkets wner directed uy he celiecto! heha.e a aonfientat r1i wa, Arai da,, ois (re crtec! on prccess fail tc. wash her s alter be ,o stet! !o C7, so h; ,. -e c., c„ Por an ocsery c., kf,ctcn fu tc L:: n - -.e poser le, ucoo I: c r_ c :r,,ng above the wa,st . fowe- c'othmg aro underpants ,nc :o to r around tc w ma r'„ cbsa' :^ � deform re if indi✓id.la s weanng art 'e d r, cs-r otu cey ce tna! could ca ,nr.i to ire =rere with the cotlechor prccess Possess en or wearimg of a o -r device that c_., d oa . sed'e ntarie,b w.if the co: ecdcn prccess. H the MRO reports a verified eo,i.terated or suoslr,ted test result Admitting adulteration or subsutuuon of : ^e soecin"er to the co!lecto m ^a MRC Leaving he scene of the acc dfi wcbocl ts' case nror to sub•n9tmg :c s drug tiro alcohol test wren required in alconol testin g. refusal to sign Stec � cf ire A:cohol Testmg Fan -` G,TFF, NOTE. A REFUSAL TO TFST IS EQUIVALENT TO A POSITIVE TEST RESULT. Screening Tess. Technician ISTTt A person who instructs and assists employees in Ire alnonet testing process and operates an alcohol screening device . such as a oreath o, saliva device otnei than an EST Soecimen Vandrty Test n_g A test used to determine f a urine speC,lTer 5 aaArrateO. dncced . substituted or ivalid" Spit specimen In drug testing a part of the urine specimen that is sent to a first labcratory and retained unodened and which is transported to a secono DHHS -cen. fied labora'ory to: testing coon employee regcest following a verified posmve or a verified adol:eratec or substituted rest result tram :rem mary specmen S.iostance Al Prcfessional ISAP�. A persoll . who evaluates employees who save aia ated 2 COT drug arc alcohol rego!anon and makes recommendehcns crzeming ea_ua>or trealmem . fcliew -op teswit and aftercare >ubshn:led sue, men. A spec men v in treat ,-. ne and spe, c 3dty values -:al zee vc ,i , risned cr so divergent that they are not consistent with '�c,ma 't :man EOUBATION AND TRAt NING -'ie edocat —n and cngeing awareness component O` this -6 of wi[I include d Spla/ ct pos'erg h'stro,it _!- a1err.plofeescfmad'uga- tnlrmno (.. ^_.arx.ln' riorrca o - ,Alfas andL. no :c'- Or'"Ia,cr ser`wars As rep W:ed : V F `.A rP7 Ilafldn5. the . :nary j,il. 7 is tG aI na c "j- seftSbi L'�y < =� e Rilrti Glum Of ? 'll d'UI S u fat Nrrg j.1 :he effects e$ C prohiC lbg -sr On peaonal fSa to safety arc :.he word ery rorme, a-( on : ^.c s gr a -.d sy^ 'a' 'S1ay ICdic,:E "..ri ?led dR.g use Infc,ma- oronthesp "'lp:Dir n .�efle '.._ 'gn5epue ncas dt a "�0 ris -se Is pr Sealed 6> •r.f tndiK N. E )'i4y Supervisors +ha ma; mane reaso,afl . suspt cn -f caps shall -cure a - I _ -,f Ir .. ,,nulas of taming n - 'a' physical oe*_avoral and ,erfdr amore m-ki:o :s of f r ^naoie e, .se ac. at 'east GC m nutes of n-obacle aiccrci "ONTACT PMSGN 4ny a.i�s -s ab ^.L.t -his policy or a., aspect of :ha n L i r, d a' -o alCtha- fr ,Cg—a— would oe refer-eo to Edl'ia loo:173lez 3650 Rcckwell Ave t :Mont CA91731 Prone # c2�- 258 -3366 `'ax d 626 - 256 -1329 8 COVERED EMPLOYEES As a condition c` employment all employees and indeperdert contractors are required to submit to drug and alcohol tests admla.stercd n accordance wife Pans 40 and 655 )Non - safety- sensitive employees are covered under STI's own authority.) A refusal to submit to a test as directed will us considered to be a positive test result and the employee will be subject to ali the attending consequences as staled in to s Do icy ;Please refer to Section 5 0 - DEFINITIONS for specific circumstances or behaviors :hal are considered refusal to test I As defined by the FTA. Safety - sensitive employees no ice trese who perform or may be called -pop to perform the following safety sensitive tcneb0ns 8 ' Operating a •e,e °.:e se. vi ce vervaa. even r,nen t s rot in revenue service 8 2 Operan�'g a poi- revel -fie sb'v Ze vehicle V -ec requred to be operated by a Gornnercal Drivers Lcense 1CDL, holder 8 3 Contro, :inn dispatch cr rovemer! c' a r_aence service vehicle. 84 Mamtamrg incmd ro repairs overraw and rebu9d rgi a-evenue servoe vehicle or equipment used !n revenue eer,.ce Supervisors are considered safety- sensiDC- only it they penorm or maybe called t.pon to oerform. any oche above safeP, ;env.: v ^c0o"s 'ne cancan/ has analyzed actual r l dut es ca rr•.ec. cr s e called ,cr to perform oy al of its employees and has deter -,led Act: 1'1e tchow nq j.;t aa5sdt➢and ?s are wn5ioered sai e :y- sensbve fa the parposes oF!hi5 p- m'; Drivers • Discschers 5 DRUGS TESTED FO? • .Marrydzn a'TN :. Coca r Oo,ates Coce re rdc -u,, Liu ti A%,, i l Anlphetam,nas Amphe3mine Me: ham, - ie!amine Methyleneoloxymethampoerar e=_ M.DMA or ECStasj' .. "Ae ?hylenedioxyampnetamna. ",tD.4, Matnylenedloxyethylamlgne :ar.ne (MDEA1 Pran-yctdine ,PCP+ R! 10 PROHIBITED BEHAVIORS io t Illegal Drugs Uniass legally prescribed. the prohibited drugs iisted on Section 9A are always illegal and employees are prohib {ed from consuming any of them at all times. Employees or ;ndeperi contractors may De testeo for illegal drugs anytime they are on duty or subject to duty IC 2 Prescription or Over- the- Coumer Medication Under STI policy, the appropriate use of legally prescribed drugs and non - prescription medications is not prohibited. However, employees or independent contractors must notify their manager and may not perform any safety- sensitive function if their medication carves a warning label that mental functioning, motor skills or judgment may be adversely affected, unless the medication is being used in accordance with the instructions of a physician who has provided a written determination that the substance will not adversely affect the ability to safely perform safety- sensitive duties. A prescription is considered valid only if it is in writing and indicates the employee's or independent contractor's name, date, the name of the substance, quantity or amount to be taken, and the period of authorization. Prescriptions written by physicians who are not licensed by the U.S. Drug Enforcement Agency, or controlled substances obtained illegally outside the United States are not considered valid medical prescriptions under this policy. It is a violation of this policy to use any controlled substance in a manner that is inconsistent with the prescription. Any covered employee who violates this section of the policy is subject to disciplinary action, up to and including termination. Awo -o, Safety- se -5I` ve en, plavees a ^d r oependenl - aItra-tcrs are pionbited Pon „or s:. n'ing r a'ct:o m an,fa— _ rehile pedorming safety-sens live funchoos Vlltnin 4 r,, -.u•s C, 01 1 perform ng safety- sersinve. fdnctioa-. o rile ]re, are o^ call E g -t 'rccrs fol'.owing an accident requiring a post accIce, i a':, res: o_ie�s me e=: as completed within G �acrs cold +=sU are condr•ced on y;usl before during and ust after the en bioyea s or ndepe- r: ntrec :c s pedo maece of a safety sens9ve funr ion An ao, tI; res! s _r,s oerec pes!ive .` t ^e employee s or independent :c, trade - s tlAC is a:.; n ::. Under the company's own authority, the same prohibitions as stated above for both drugs and alcohol are applicable to non - safety- sensitive employees as well -1 PES OF T=. .STING Pk, - 'cNPLOVMFN- TFSTING All appI,ca ,fo -empi cii rrc­,t a ndependent contractor S:at,.s 3.y enpiayee or independcr; CactraC:Or trarlsfening from a rcn- safely- se'sit ve to a Safeiy-se!),hve :5cs.1 Cr- vvli' ce required to undergo a pre- employmeo: d•e.g test at a h.° e and place des gna "ed cy tine corDany This background Lrteck apps es Ia :nose in:1 vidais who previoJsly worked b:' a-I+ JOT -regu at c ampoyer - the past two ,ears. A verified negative drug test reSw; musE be ece,ved Eom. tad MRO or er to tie ertD cyee being assgred to safety- senshve. functor s If a ore or" ay2ent test :s cancelled, the :rcivd.�a ml; be required to undergo anclher test and srmcessfttlly pats the :ast with n verif ed naga:rve res..:. In accordance with the revised Part 4) . me company wail c ^eck on the drug and alcohol testing background of new hires and other e— pldyees and mdependent contractors begmnmg safety - sensit.ve work after obtaining the nm,idaa s wr tie., consent if the individual refuses to provide the written consent . helshe will not be hired ito'he safety- senstive position. In addition if the individual has had a positive pre -err Plcvmert crag or alcohol test or has refused such a test nelshe will not be hired until arc unless the individual has provided a documertaticn of a uccessfm come Iat on of the re! urn- to -c,.ty process win I C h includes a SAP referral- evaluation and treatment plan In addition.. if the employee or independent ccn:racter has not performed any safety - sensitive function for at least ninety (90) coneec.ltve catendar days regardless of the reason and has been out of the random pool for -his period he or she most pass a pre - employment dreg test oefore being allowed to return to safer,- sensd,ve dutes t 7 REASONABLE SUSPICION TESTil V%menever a Snperl SO,' has'e@SCn tG -e eVii Ira: s- amp dyes or Independent conir9Cter r,,a5 used a prohipled drug aad'or ergagee in =loci= McLlse . reasonable testing will be conducted The referral will be made by a trained supervisor bases on the specific . contemporaneous . and artiadable obser,,n ons concerning the appearance behaviour ro=ach or body odors of the employee or independent ccnt-acto'. The supervise who males tie referral need not be the individual's own sucerwsor as long as ne'she has received training in detecting the signs and Symptoms of drug use and alcbro ruse The sips _oz's observations will be, xunrehied and such documentation shall ne Kept In the ,mrforae s or rdeperdent ronvart Gays confidential drug and alcohol testing !da A reaso ^.able sus, r alcohol, r_s '. Le cohdr ' fy f [..e reds ,scia susp.o.c observatior, Is made s: cefOre dJ or L.cr a fi- Pte or'tp eye 's Q, :ndepend nt co,LIac:o, s performance of sa'et,-seas !Ile '„nctoc Once a supervisor has made a reasonable suspicion determination, helshe must remove the individual from performing any safety- sensitive functions and arrange to have the individual accompanied to the testing site immediately. If tre alconoi test is not col :dccted within we hours • eason fo nhe delay r r? b c b cu,ted a o ka Ir 1 t o he c r:ovc s r i ndependent co^rtaetr s leasenCtjif ficioo test `e A. alb tc c�ht re t�e =lochs "rat most c=ase a8er grn hours 11.3 ✓UST- ACCCEN °TES-`JG Any Coverai, ulNei upeling a publ c l 'a am= bf a a c ^'e^ .iii, ire iegrare to sour, to =rug and a'rCho tuits as sor ai precpCan after me arc 1.-.-: F;r Purpose 0f this pGl:pf 30C be-,! 5 h r. .i,gd as a =-ride ^' .nvoli g 9 antiJf CBhor' nerds where the res,I I is _ ¢ :r_31 1 e°- 4cr 1? s.;ere pr !_a `S:" r - C -fC r 1, :e e .,k sr irvo, - r, rae sea ], -,_. 'I 1-119 s 2 >ul :c r plated a,t i.,m prE h I1 3 1 '�alal Accidents 4Ynenever there is a oss df human life acy Surwv.ng cove2:i ,river eperanng the ccm, vehicL= at the ome of the accident shall be tasted for duos a ^p alcohol Ary safety -serum :e perSQnr`el not n the vehicle Cot whose peffonnian'..e _'pul^ -eve cdr,tnputed to hs a c-.er; also shall be tested 11 3 2 Non -fatal Accidents Fol'.owing non -rata accidents, the covered driver operatrg toe vehicle at the time of the accident shalt be tested unless his/her performance can be completely discounted as a contnbubng'.actor to the accident. Ary other safety - sensitive personnel whose performance could have contributed to the accident also she oe testec ' 1 3 3 Other Post -Ac ident Testing Requirements Covered drivers InVOlved in an accident that requires testing must remain readny available for testing including notifying the company of their loca',on if they leave the scene of the accident before testing to obtain emergency rrec,cal care or to obtain assistance in'espondmg to the acclden! - devmll be oors.dered to have rerused!a s„bmit to tesbrg If tray fail to be so :,c,ered covers are prohib>!ed from using alcorol for eght hcu s fo Jo.& -g a cleat or unr :he eos't- accident :esnng is Completed whichever occ,,rs (.rst Every effcr 5,, be mace a _onduC' a -rebel lesung within two hours after the accident Jr. the event the 9. cvhol'es: s ce ayea beyond twc hours . the compary wil prepare and m,a ran a reoord stating Ira - aasoms, to- the delay If an alcohol tes' is cot administered withi ^. eight rours following the , r. t'. -. company wtlf cease all eFOrts to admi ^ ste' the test - rc cocumeo-_ the 'cascn for the nadocy In the event a drug test Is not administered enthm 32 hours `rdm no time of I' "e acodert. the compamr wrI cease all atterrpts to admlr ster the drug iem rr, �1aa•. should ^Gt be coastrded to delay the necessary r eica. attert Sur _, -,pl , otb.rmg the a¢ deIn It ST. 5s ,- rule to pedorm post- acanenr:esa i aeeorda ^.ce aitr FIAb =a r'o 42 'olTpart' wdI se, the n s -acc sent test results aoi, , i stereo by Stare or oza a:: cnfd c persor -e _r0, h.,, r tW '. a0l, only This is accectab a c ^y r _'tea C t�al3rF R „re test ' S,jrs',,us: na Gh'Amsa in conf:rrran:e vil- Stare a'c oca Ian Whenever possible. covered drivers undergoing post- accident tests shall be escorted to the collection site. If this is not possible covered drivers may use their own form of transportation to get to the collection site within the prescribed time limits. ". S RFiNCOM TcSTING As req„ rer; iiy J regulali ons safety- sensitve em ; -5 airs a.crvd dr,v - 3'C eriu.red tc .: ia,q, ::om O%iq and aJ-cool tests t0 deter use -t T + }toted _ a sn,e CI air Gr el e raruo r seleccon be conducted .sing a sc en' f ca:p va d r �oo s r i as = ra ndcrr J 902',aoe r -a cor'1 liter -oased random v'Y`b -- J a: atsr h ves cr ,.�.t..- e9loiuye OI independent co ^.:ract a g[.al chd e , ne rr, se r, , rj . made A-, s Ins natufe of ra ^d_m set .Id'i. t is Pc U son ro . Cad'. he cs e^ se:'eral :!n _ - one pear and ether s ,I C, st", Ma :ag 1a1' d0es rid' ave ally t,Js iri PI` din who i E sJ_ -Cj__. G ry _ffc, N'I ob r9acc Gy :9a company IG sc ea a,u( " estin 'easorap , "a ca'enda ear all cave o` the ;�ek 3 ^d al `Gr.''S when sa °sty -set tr re'unc - a'e pera'med -e Iezti,tg ;fates B'c limes are rannoursed and em"IOyGES Or -cent ; - comrades an regJ red to r,- iadla eI, h r o t e des g r a is 1 crl i z,-,: r, 1, f cl.»r. notificanon STi will ;,c.,c,.a random drug ane alcoho tests at a r-nrnmi. +r a 1 a'. percentage _ ,. employees anc Independent contractors as req,mea by t1 *e FTA T`te rates a — =cejaat to change on an annual bass def Cndmg on Pte ndLJ5ttY - vde Ps.tme'ata Bete 1 ed ev Ii. PTA from the annual repens su*r ted by covered employers 11.5 RETURN 70 -DUTY TESTING Before allowing bacK to work an employee or independent contractor who has refused a required test has a venf ed positive adureratea or s,.nst ruled drug test resull or tests positive for alcohol at 0 )2 or greater hershe must complete tie return -to -duty process prescr,teo by the SAP This includes successful completion of !he rehabiUtatlol treatment or education p'ogram outlined by the SAP and obtaining a verified negative return -to -duty drug test and/or alcohol test under 0 -02. In addition a I telurn- to -o.ay rests xl be required to be collected under direct observation. 11 6 FOLLOW -UP TESTING In adddicn :u the Pet, rn -to Duty test nescnbed,n Sec,on '.'.05 above an employee or deepenaent contractor w ^o prri icT.s; tested positive . or re +used to fake a required tes: shat be subject to folcw -up testing 'or dr _s and a, a03go as prescribed by the SAP, fora mnemum period of '2 boil to a maxima -i ,' %ve years As manaated by the ETA. the individuai must onder,o a m-rI of six follow -Up costs during ma fcst 12 ^tortes of the individual s return to duty. Although they are both unannc- ced. 'ol'ow -up tes',ng s apart and separate from random testing The duration arlc frequency c! :esting m! be des crated Icy the SAP. but the actual In low-up testing oases we tie oec+ds7. ey the mdiaoua! s manager or supervisor In addif or all fallow -up testing XvtI ce requ¢ed :q ne ooteced a tder direct observation. The employee or independent contractor is responsible for payment of all costs associated with follow -up testing. 12 DRUG S ALGCr1i rI^!_ PP'GCEDt,PES All DGT orug arc alccro tests r -c_ r -a untie^ to s pc. cy will be aom,n sterea ,n accordance with the "Procedures 'n, Traaspo -arcr Vco,Kp Ica err 7 and Alcohol Testing P'Igrams' ;49 CFR Part a0j as a- i—Icod Throuqhout me:eshng o,oces, t ^.e p,^,scy dr •rte rd ^r .a1 ., I ce protected and the ,tnegrity and va', oily of the rra es''m; pe ' t I-I, test rg prronecure cv,ll include a split specnl collection method. Intl a OCT Gran cf G_s,cly arc Control Form w:fh a unique Identf ca lac. 1, nher'o e'lsure :ha c ] cot -SUIt b at1I',beled to the cc ecl e -zc br E Or noependent c :,-a for An tell ITrmunoassay'ecl r,que widl an perto "'red I. the seer nlen s pp5,t E Sip, x [r„rc pf t ^E drug ^s tested.:hen a -0--ii Lsr wu be perfern­eo :,naer fir-S auideh-,es If the test s conf -men Gos,Lve the f✓l conduc, a ver,f -cat c- process wit - -.ci -,ores g , emp cvee or ,ndependen: cenr;aao, a nppnnun y td prow- a vend -twit r; cnar :r _ pits- ,e test resat i+datU''a' ly. the ,arc, atory will cur ;peomat.a ,IesI. o t c dete,r,ne It a urine SpcQr -crt has beer a 'urerateu ;'. rJ ',, surs _r: STI ffcUVeS Ls em0loyees 9,-c mdeperldem eontractr "ate = - r _, :I tes' " _' Idea -ce ✓.ce f tre h1R( eFrrts a negat u e d',lute lest r rl Cr, per; - 1, 'he treat .i to eve oCeci oy the lab Pie MR0 n'av order the second t -sl lo be calec:r -Ter oi Ent curs_ va'.cr Shc,: d if seconc test rest' m aether negative- (!,lutr the!nsl Aili tie ;onside'ec a and rte addrtronx t f tic_ sill :;e ,equned uness ST S c:,,acted to do so ty the UPC If the abo'atcl reports ', ilMR;' ,, nva'id Re-,,17 or Relecteo fo' Te,r n g ce_ ausc of a -tat or t n crre�!acla r a rec- -c r Stab ce ,.:red dy the h1. ^O and sever lrg o:: the =r curl stances the recollecllon ma; be 0 - ecrq- pbserred The ahora!ory s req'.•rad to keep p05 live aculterateo Sllbstltwted 0; !), "(I specrlens Idr one year cr longer .f requestb_" Records for earn yrPante,- and a o, )ye, -sped -cos are regal -ea to be kept for two -.ease The retention time may be extended upon written request by the NIR0. ST employee . independent contractor or DOT agency. 1 ests for acohol concentration vall be conducted using an alcohol screening device and an evidential breath testing (EBT) device if the screen test is at C.02 BAD or greater A DOT Adoho; Testing Form will be used and a unique sequential ncmber w,It be assigned '.o each :es: Copies of the detailed drug and alcohol specimen collection procedures ate availab:e .mon request from the Contact Person identified in Section ? 0 c" this policy l3 DIRECTLy - OBSERVED URINE SPECIMEN COLLECTION Jnder the following circumstances the employee or independent contractor wtl be drected :o . irce'go an mmediate urine specimen collection J.rcer drtect coservat or win no a^.aarce aloe I tree atecratory reported to the MRO :hat a spearren Is lova'nJ and them was no adequate medical explanation for the result I the MRO recorded that the Ong cal positive adulterated r s.tostttuled test result had to be cancelled because the so it Spec men testing could ^c' ore pedomlei If the MRO reported a negative -mlu:e test result from tl-iit l:ial test wan a :real ri level between 2 to 5 mg /dl. If tie drug test is a refj'n -to -duty cc a foilow -up :es: if ae collector observes material bro,g.rt'c'he collection sn air employed or mdebendent contractor conduct that clearly indicates ao atlempt :tr l nner -er a Specimen -f trip temperature on :he crig nal Spec men was c t of range :f tCc Onotnal specimen dppeareo -c nave Been lampereo v::W The oc>enrer wall be the same gender as the emit cyee 0 rdependent c- rtractcr rut need cor be a wile,-,, The observer must request the tic rvaoal •o wise n5 or her shirt blouse o arsssain as approonate above the wars: ower Clcthmg arc underpants -c mid -tr,gh anb tc !.trl 3'G o to sr ,'% the observer that he,5. e rs not wearing a­ CStOCpc or ems ar ]evice Thal Ce vsed -a if tehere Mr the cD: ecr.on process I' 'o re l=_ observed. Pte id l ri cad - I, -e -um JoPting to its proper position for coserved on. - -e observer > pons be for e surmg :hat the specimen goes from the employee's bodv .rte the colli D:, sentai If tra imloyee']dcl. ^e5 to B low a directly ouf; ,, ed colleObOn wiled neq. ven uDder 1-3 ❑0'c y' c,orsioerea a refusa. to lest MONITORED URINE SPECIMEN COLLET` ON radar :i hr.ur ,rA � es when a in LJ1 G:l iiiSt-OU'r ^aS IO 0 � Sed fL urn r t-L titer C01 .'=1b and tre fags ty cannot be a (td3:e ^It sP J'eL iE ioiie Or `Nil cor {u..: d r r. rt9!,j collectior - It To' Sha.l be the same gender as-.he en -prove, c, ­,,,,i -,,^I - ontrac;cr r.,, t'z' 0ndor , a mcdmal proressiona' -he if onitorwdl net watch me oral vaI vaq r, . he dolli an cantaln0t. However if -he mCrdO' hears SOuItds or Deserves at e s to IBr b =r w in a Sp' n1en. art Atli t cnal collect OC Under Olrect Obscroakronwill ce Ordered It Ire e'rl8royee J "'ndepe -CCnt cor lradt0: lrne< to permil a rclle:non a,ICoi to be'^or t¢'ed. 'tie emplc ^yet' or lrcependent o097ac01 s COrSldered iC ^.ave Iii tc test 15. SPLIT SPECIMEN TESTWG After notification by the MRO of a verified positive dnrg test or refusal to test because of adulteration or substitution. the employee or independent contractor has 72 hours to request (verbally or In writing) a test of the split spec men There .s no split specimen testing authorized for an invalid test result. After 72 hours have passed the request can be considered only if the employee or rdependent contractor can present to tie satisfaction of the MRO mformatlor that unavoidably prevented the employee or independent contractor from making a timely request Following the emp oyee s or independent contraclor'S timely request. the MRO shalt' send a written request to the primary laboratory to forward the split epee men to a second DHHS- cert &ed laboratory for testing without regard to the cu: -off concentration If the split specimen test fads to reconfirm he preseeoe of the drug,.sl or drug metabolite(s) that were present -r lire primary specimen a validly lest win be conddc :ed J' the original test was reported adulterated the second laboratory will test for the aduheranl detected in !re pnrcary specimen Ir t'.Val a substituted test 'esult the labdratcrp wtl test for create ine co,- entratlon are specifc d avity values consistert .v in sucstitu::cr crtena established -n Part 4 %' fr ha second laboratory falls to reconfirm the substance xIected In the primary specimen or ina adulterant Idemhee. or If the soil: specimen is unavada ie for testing- the test shall be ca'Icerad The MRO shat report the cancellation and the seasons b• t to the DOT STI. the emplc7ee c Ina Independent contractor Ir t'ne case of tre su. t spear - =_n being unavailable the employee or Ire Independen^ contractor shall be ducted wa^ no ad.arce nonce to submit another specimen unde, direct observation All costs related to split specimen testing will be paid by the employee or the independent contractor. The employee or independent contractor shall be reimbursed if the second test invalidates the original test or if the test was cancelled. 15 CONSEQCENCES Any safety- sens+nve eaployae w- rdapendent ,o °Iiac3Cr :tiro nos a verified positive dr-:g lest Iesult an alcohol concentrator of D i : or abore r,r efasFs to sr.bmit to a drdc or alco' rest lnc!cling adulteration or substrutor I srall oe Ir :ared.at'_ y tarter, out 'r swery -sa ra I — Ad, 2 Referred to a S ?.P krr ecaluato,. r . ,_alb^ rrr treatment and oroelded edicational materials At STI's discretion. non- safety - sensitive employees also may be removed from duty and referred to a SAP. FTA regulatons al oVJ and victual emp :cyers-d dete,imine the d.sc a Ine to be mpdSed OI' employees who ' C ale Ire FrA .eg aeons or :- ompany policcy . it is the policy of STI to terminate safety- sensitive employees or independent contractors after a first violation. Non-safety-sensitive employees may be allowed to return to work provided they successfully Complete the return -to -duty process discussed in Section 11.65. Such employees will be subject to follow -up testing at their own expense. Any subsequent drug and alcohol policy violation will result in immediate discharge. REFERRAL EVALUATION AND TREATAIE%T If an employee o' independent contractor fwn nicirg ar appbeami tests postve'of Cr,gs o. 4 coiml or refuses to s.iomd tc a test when required STI s ^.al a'±vise the she dyee ;r rcependent contractor of the eesocrces dvadabie for evaLatng and resolving problems associated with prohibned drug cse and a!=.... m:cJse and document raferra- T're Employee or codependent contractor snail be given the name address and phone number of SAPS acceptaoie to the company and a list of community hot line numbers The ind vidual wtll he resporsible `or any costs assoc ated with the SAP evafuaaon and any nerommendaronl . s;. r8 CONFIDENTIALITY AND ACCESS TO FACILITIES AND RECORUS Employees ane independent contractors have a right to examine their own d'ug and 3 corhol testing records, provide information to dispute the results and nave access to any pertinent data scch as EBT calibration or drug testing laboratory certification They also have a right to obtar a copy of their own drug and/or alcohol testing results by Submitting a written request to tr`e Drua and Alcohol Program Manager identified in Sect on 7 of this pyre: S'I w01 oo every, I I g possible to sateg.iara the conf:degna6ly c` d-ug an alcohol testing records and prolect me privacy of the inmvicuals tested Indic.uual test rasul's or memcal Info malb :^ wdl oe re :eased to ;hard par,os oavy w.th tie eri o}ree s of independent ccntractors spe, fic written eonscrl or to these. panes a- norzel nJ 1'a 10T of FT,t, t r rRC n r,,. inforraat ` rr,hout the ergo oyee s or ndependent rc ,tractor s ccrserr Sp of r'ten consent acpnes unit to a parocula, piece of infermatioo re eased to a palr,l. ar persor or crgar'.,zauon at a particular time Blanket releases are spec.'!ca , D'on r:CJ by DOT Tae employee's 2r independert contactors w'•: n ,r. nse­!t . -: .in st,Atve o legal proceediras such as • A awsult gnevanoe or admnlstratne proceec -a biougtrt c• or an ce -aif of tFe nployee or mdepercent cont'act cr resulting Porn a :.-,save g•: ug cr alcc testa a 'efUSa '0 rest. or • A CnrC'na! or .c, ar or la,,t g f cn an =rrpw c _,- r ,e ^: Cn gtrartgrs peFOrmanx of salety s2nsitr,e lutes va r- - Dicer _ _ , ceemec'e evan! Access , :he crr rrpany far Imes anc c:r.;g and a rcroi _10-an-,e oras Asc oa pro,.�ao wlthCUT the employee's or r'ldeoenCert coi!,3G:ors' CdrSenf 'c UJT ^_r FT9 3gen ^c eprese. ta- ves Vie Nd loi ai Trar.spchaACn Solely Boam as ua f a ar r,r u r vas?lgat C or a Fela,a• stare or local safety agency wuh ­9 ato'g autrcay over the S:- rpa ny or the employee Yl`c'idacendent contract" Sta!e or u'a Yee r -- ;.,!;� ' „mPhgiSre th e9 CF . E and Pa'. aC ; s : e r3 2DD9 . CG u t c - to l min l nploy s A Yid TEA s to g6clAso Ir late o'rr, e la on, iii s UJ [ 0'< s a^d acmr� viclafons of ec o-: r_ /rues who hole cDl c and pear ru�.erua n > ,nla s� wnan a S;a!e la:•: 'egwras d 1S D4UG - =KFF VNGRIPI_A:;E 'tit 1E8C l'rl R[(] IFFffEN rrierl.c lr r/m trrjees o•n, /n, -e. o:n f., to ... v,..u>_, /. ❑L; r r 1. z ./ .U.hc / r .• "J / t le ri p• > "I ni c. . 'W1hGaeL R c -cono >> ,_ 1,;, ! by -,rgb .G ryf 6u o 'Oft r c 1 aol sn,! a ] q aj.prJp% r S 4./ral r n� 5(rr• rTy PE articr. ate a...l Sic„ SS rr.. ^7 r a ; wrl'c r !Lin p•'r, ram 1ppruccd B,: Scott Transue Vice P,esldent/C00 INJURY ILLNESS PREVENTION PROGRAM SST Southland Transit Inc. SAFETY AND HEALTH POLICY PROGRAM OBJECTIVES The success of the company's Safety and Health Program depends on the sincere, constant, and cooperative effort of all program officials, management, and employees. Their active participation and support of the safety program and implementation of its procedures will make it a SucCBaS Annual Review: The following obiectives and goals have been established to gauge the success of our program, as a minimum guideline, and will be reviewed annually by the Safety Coordinator to evaluate the programs lately pedmmance Objectives: I . To provide a safety and health program consistent with good operating practices and maintain conphnnce with applicable safety and health regulations. 3. I o create an attitude of safety consciousness in management, supervision, and employers throughout all operations regarding all health and safety matters. In order to accomplish these objectives. our sufay program will include: I_ Preplanning for safety in every portion of the operation through the aclir c cooperuion and paticipaion of management personnel We will draw upon their expel icnce:md expertise to anticipate and mitigate or eliminate accident - producing situations. _. Provide mechanical and physical saleguards to the minimum esnenl possible in compliaucc with govemment regulations, i.c., State or fcdct.tl OSHA. lire cwdea, etc. 3. Conduct a pmgrann of safely and health iaspections to discover and collect unite working conditions or practices: to control hcallh hazards, and to comply fully with the salcty and health standards for eachjob, openuiun, and facility_ 4. Training for all employees on pond safety and health practices - 5. providing the necessary personal protective equipment and instructions fur its use end care - b. Developing and enforcing safety and health rules and requiring all employees to cooperutc will, these rules as a condition of employment. 7. Imestigatine every accident promptly to find its ccusc and correcting the problem in order to prevent recurrence. STI Injury Illness Page 1 RESPONSIBILITY The Injury and Illness Prevention (HP) Program administrator, Jason Snow has the authority and the responsibility for implementing and maintaining this IIP Progmm for Southland Transit, Inc. Managers and supervisors are responsible for implementing and maintaining the IIP Program in their work areas and for answering worker questions about the I I P Program. A copy of this It Program is available from each manager and supervisor_ COMPLIANCE Ali workers. including managers and supervisors, are responsible for complying with safe and healthhd work practices- Our system of ensuring that all tvm'kers comply with these practices include the billowing practices: • Informing workers of the pmviiiunv of our IIP Progran. • Evaluating the safety per Iixmanee of all workers. • Recugniii rig employees who pertorm safe and hen hill at work practices. ✓ Providing Ira:. ^.lag to workers whose safety performance is deficient. ✓ D11CPhning worker Ru failure to Cmnply with safe and healthful work practices_ COMMUNICATION All managus and superviton are responsible for cotionumcntiug with all workers about occupmional safety :mil health in a form rcadilp uu terstanduble by all vvorkei s. Our communication system ancourages all worker la inform their managers and supervisor about workplace hazaid, without tcarof rcpn,. d. Our communication systeni include, the following items'. ✓ New worker onemation including a discussion of ercty uud health policies and procedures. ✓ Review of our IIP Program. ✓ Training programs. ✓ Regularly scheduled safrly meetings. • Posted or distributed safely infonnauon. • A system for worker to anonymnusly intornt management about o'orkpiaee haiards. STI Injury Illness Page 2 DISCIPLINARY POLICY The following conditions could result in disciplinary' action under the provisions of this policy: 1. Violation of it super isor's satcty- related instructions. 1 Violation ufentablished safety ru les and/or procedures. 3. Violations of instructions on posted safety- related signs. 4. Accumulation of an excessive October of injuries (three or more within a 34 month period.) 5. Obvious unwfe actions as may be indicated by the improper use of equipment, horseplay, or practical joking, poor housekeeping practices, etc. 6. Lack of concern low aid malcty instructions and programs. The above circumstances are not intended to be all - inclusive. Any other circumstances that indicate an employees disregard for hivhcr awn salety, the safety of others, or the neglect of proper care for equipmew. may also rc.uh in disciplinary action under the provisions of this policy- supervisors Will also he subject to discipI i nit iv action when their employee receives some form of disccplinary aclion for violation of safety rules and guidelines, or when the supervisor demonstrates negligence in their unplementatuon or enforcement of written policy. Any member of supervision may be subject to disciplinary guidelines as an individual employee or as a member of mxnngonwat. Depending on the cuctinaslances or the seventy of the violation La 'ncident, any level of discOpline, Wkch is most appropriate far the time and action, up to. and including termination. may be implemented. HAZARD ASSESSMENT periodic inspection. to Identify and evaluate workplace hazards shall be performed by a competent obsevei in the hol low ing areas of our workplace: Periodic inspections are performed aceordine to the following schedule: I- When We initially csGibhshed our lip Pntgram, _. When new subslmmes, pmccssCs, procedures or equipment which present potential neW hazards are introduced into our workplace; 3. When new, previously unidentified Imzards are recognized: 4. When occupational injuries and illnesses occur; and 5. Whenever , onkplace conditions warrant an inspection. STI Injury Illness Page 3 ACCIDENT /EXPOSURE INVESTIGATIONS Procedures for investigating workplace accidents and hazardous substance exposures include. I. Interviewing injured workers and witnesses; 2. Examining the workplace for factors associated with the accidenUexposure; 3. Determining the cause of the accident'exposere, 4. Taking coreeilve action to prevent the accident exposure from reoccurring; and 5_ Recording the findings and actions taken. HAZARD CORRECTION Unsafe or unhealthy work conditions, practices or procedures shall be corrected in a timely manner based on the severity of the hazards- Hazards shall he corcomd according to the following procedures: I. When observed or discovered; and ?. When an imminent hazard exists which cannot Ix immediately ahated without endangering en loycels) and/or property, we will remove all exposed workers from the area except those necessary to correct the existing condition. Workers who are required to correct the hazardous condition shall be provided with the necessmy protection. TRAINING AND INSTRUCTION All workers, Including mmtagers and supervisors. shall have tlainiug and insti'uctwn on general and job specific safety and health practices . Tmimng and instruction Is provided: I. When the IIP Program is first established. ?. To all new workers, except for construction workers who are provided training through a construction industry occupntiunal safety tired health training program approved by Cal /OSHA: 3. To all workers given newjob assignments for which training has 1101 preciously provided; 4. Whenever nee substances, processes, procedures or equipment are introduced to the workplace and represent a new hazard; 5. Whenevn' The employer is made aware of a nco or previously utviceognized haz:mi; 6. l'o supen isors to familiarize them with the salcty and health hazards to which workers under their inunediatn direction and control may be exposed; and 7. T u all workers with respect to hazards specific to each employee's job assignment. STI Injury Illness Page 4 General workplace safety and health practices include, but are not limited lo, the following: I. Implementation and maintenance of the lip Program. 2. Emergency action and lire prevention plan. 3. Provisions for medical services and first aid including emergency procedures. 4. Prevention of muscutoskeletal disorders, including proper lifting techniques. 5. Proper housekeeping, such as keeping stairways and aisles clear, work areas neat and orderly, and promptly cleaning up spills. 6� Prohibiting horseplay, scuffling, or other nets that tend to adversely influence safety. 7. Proper storage to prevent stacking goods in an unstable manner and storing goods against doors, exits, fire extinguishing equipment and electrical panels. 8. Proper reporting of hazards and accidents to supervisors. 9. Hazard communication- including worker awareness of potential chemical hazards, and proper labeling of containers. 10. Proper storage and handling of toxic and hazardous substances including prohibiting eating or storing food and lie, eruges in auras where they can become contaminated. RECORDKEEPING Our establishment has twenty or more wnrket_a and is not on a designated low hazard industry list. We have taken the following steps to implement and maintain our IIP Program: 1. Records of haxmil assessmcnl inspections, including the person(s) conducting the inspection, the unsafe conditions and work practices that have been identified and the action taken 10 nerect the idenllGai unsafe conditions and work practices. recorded on it Safety Inspection Form; and Documentation of ''atety and health Irunutg for each worker, including the worker s name or other idenuf ier, training dates, tvpe(s) of trxdning, and training providers, ccorded on a wci er training and instruction fnnn_ In9pection records and tmming documentation will be maintained for one year, except for (mining records of Cut ploycc, who haze worked for less than one scar which arc provided to the employee upon tonnilotion of employment. STI Injury Illness Page 5 Investigation, Inspection, Correction Forms SOUTHLAND TRANSIT, INC. EMPLOYEE SAFETY d HEALTH SUGGESTION FORM I would like to report, without fear of reprisal, what I believe to be a safety /health hazard that may cause injury, illness, death, or damage to an employee, or the public. Describe Safety /Health Problem: Local... Suggestion to Correct Employee's Name (Optional) Received by: Review and Comments Comment, Reviewed bv: Comments: Re% ewod by.. _ Comments: Reviewed by ACTION TO RI`: I AKFN Date Date: Date. .Approved by: _ Date: FIT•ctivc Dine 0 r lclnrd 0 "S"O' ( " „nrdinntm- Employee Name _ Date of Waming Date of Violation Safety Violation (explain). SAFETY VIOLATION NOTICE EMPLOYEE WARNING Dept___ -_ Ist/2nd Notice 3d/4" Notice Time Location Violation Considered to be: F.vremely ScriouS Serions _ Minor Other _ COMMENTS Willies, _ _ Reported by Supers is-or ", Comments Supervisor's Signamre Date Gnpluyce's Comments: Employee's Sionalurc Date Correction: What action ha,e or will be taken to prevent recurrence? l List then place an X by completed tlerts and date) Safety Coordinator Signature Date Dept Manager Signature _. Date U,ieinuh aR- c�uruaJ Coplr >.4if aC,nnlinnmr llnplm ACCIDENT INVESTIGATION REPORT Date of Occurrence / Time ami,p. m. Date Reported INJURY OR ILLNESS Name _ ___Part of Body Injured_ Job _ Location of Accident Nature of Injury or Illness Objmt/Equipment Inflicting Imury or Illness _ Person with Most Control of ObjectlEquipmenl .. Activity at time of Accident FLEET OR PROPERTY DAMAGE Estimated Cost _ Actual Cosl Natmeof Damage Vehicle Speed — Registration No. of Equipment _ Object, Equipment Causing Damage Person with Most Control - Inflicting Damage Describe clearly how the accident occurred. (For all motor vehicle accidents, draw a diagram on other side.)_ - - — the Cause of the Aceidene What acts, future to act,'all "I conditions contributed most directly to this accidentY Dts<ribe un >afe acts and /or unstdc urrditions. ENpluin specifically wily these acts and;or coodiuons Loss Severity Potcntiul. Malor __ Serious Minor Probable Frequency Rate Frequent Occasional Rarc What action has or will be taken to prevent recurrence" (List items, then place an X by items completed and date.) Injured Einployee's Super%isors Signature Dale Ruviewing Manager Date 0,ryb „d lalew.i ...... ..... SAFETY INSPECTION FORM Supervisor: _ Inspector: _ Location Date. All items which need correction are marked with a "C ". Note the corrections needed and suggestions ror connective action below. Mark items which are acceptable with an "A ". Actions of Employees I- Personal protective equipment being worn as required? 3. Employees safety - trained for thejob being performed'. 3. Employees Iullowmg proper work procedures? Safety Conditions 4. Walkways, (hors, and work areas properly maintained" 5. Housekeeping and cleanup adequate? 6, Office equipment properly maintained' _ 7. Power tools or equipment maintained and guarded' 8. Flammable hquids'chemicals property used. identified and word? _ 9. Adequate illumination pro%ided° 10. Adequate ventilation provided" _ 11_ Fnvironmental ha>ards reviewed and maintained" I'. Fire protection equipment provided and maintained' I?. First aid and emergency medical supplies available" _ 14. Sanitation and drinking facilities properly nmaimamed'. 15, Safety communication and publicity provided' 16, t]nergency procedures and phone numbers posted? _ Corrections Suggestions Completed by:. Date - Ori,ciw! .Sekn Co�,alfnaror o.nr Munogenrem REQUEST FOR CORRECTIVE ACTION Request #: _ Date _/_ _ 'Time: Requested by: __. _ Title:___ To. Title:_ Upon receipt of this request you are asked to complete this form indicating the corrective action taken, if necessary, an the problem stated below. NOTICE OF CORRECTIVE ACTION MUST BE FURNISHED W ITHIN 10 DAYS TO THE SAFETY COORDINATOR OR A MEMBFR OF EXECUTIVE MANAGEMENT. ANALYSIS OF THE PROBLEM: CAUSES ANALYSIS. CORRECTIVE ACTION I to ja u% ent rccuri ence) Sienunu¢ Elective Date: O.ipinnf 5'u /um Cuurzllnam, Gqn- .CUporri.nr Employee Training Record Forms ORIENTATION CHECKLIST - SAFETY & HEALTH PROGRANI _ I. Discussed the company safety program and provided employee with a copy of applicable safety roles for the job. 2. Reviewed and discussed the company Safety & Health Procedures Manual and applicable items for employee. _ a. Safety and Health Policy U. Code of Safe Practices c_ Disciplinary Policy & Enforcement Practices -- d. Accident Reporting Procedures e_ Retorting Unsafe Conditions _ I: Proper Llliing Techniques g. Special Protective Equipment Requirements 3_ Showed location of fire alamrs, lire extin ^_wisher, fire exits, and discussed eracuation plan. 4. Discussed job training requirements mud how assignments arc made: revicwcd lob description and trained Ibrjob (copy ultached). 5. Given insh'uctions regunling personal appearance_ 1 have discussed and understand all above statements and instructions. Supervisor (Sign and dale) Employ'ce- _.- (Sign and date) O ",'.nalr„ lie% "VU... I CODE OF SAFE PRACTICES Southland Transit, Inc. The purpose of the Code of Safe Practices is to assist you in making safety a regular part of your work habits. This is a minimum guide to help identify your responsibility for safety. Your supervisor is obligated to hold you responsible for your safety by providing you a safe place to work. J. I will immediately report to my supervisor all accidents or near misses, and injuries, no matter how slight, that occur on the job. b. 1 will cooperate with and assist in the investigation of accidents to identify the causes and to prevent recurrence. c I will promptly report to my supervisor any unsafe acts, practices, Or conditions that f Observe. d. I rill become familiar with and obser'e sale work procedures dunng the course of my work activities. C. I will keep my work areas clean and orderly. f I will avoid engaging in horseplay and avoid distracting others I will obey all safety rules and follow published work instructions. Ii. I will wear personal protective equipment ns required by my supervisor. i. 1 kill inspect all equipment prior to use and report any unsafe conditions to my immediate supervisor. j. 1 will submit any suggestions for accident prcecoGon which may assist in improved working conditions or work practices to nry Immediate superior. k. I will not smoke an the premises. I. I will not bring onto thejob. have in my possession, or in ury cur, anv weapons or mummtition of any kind. m. I will not have in my possession. use, or intnxluce intoxicating liquor r illegal drugs on any customer's property Or work area nr Ihcility, and I gill accept possible discharge for these illegal actions. n. 1 will not come to work under the inllucnce of intosleatmg liquor or illegal dmgS, and realize that I will not be allowed to start work and may he initnediately discharged far dais action. I HAVE READ AND UNDERSTAND THE ABOVE ITEMS AND REALIZE THAT FAILURE TO FOLLOW THESE RULES MAY BE GROUNDS FOR DISMISSAL. WITH NO POSSIBILITY OF REHIRE. SOUTHLAND TRANSIT, INC. EMPLOYEE ACKNOWLEDGMENT FORM CODE OF SAFE PRACTICES I , hereby acknowledge that I have received, read and understand the "Code of Safe Practices ter Southland Transit, Inc. I agree to conform to all practices, safety rules, and regulations relating to safe work performance. I understand that my failure to Billow these safety procedures will result in disciplinary action up to and including discharge - 1 further understand that al It is my responsibility to rep+n all unsafe conditions or violations of the Code of Safe Practices to my supervisor or other managemcm personnel in order to minimize the potential of injury to me fellow wetkcn. b) I am encouraged to intbmr my immediate superior at any hazards on thejob without fear of reprisal, and that should my assistance create any such action or related intimidation that I am encouraged to contact the Safcly Coordinator or management by phone or mail Employee Slgnautrc Date Supervisnr Signuunc Datc 0./,.us./ ro P ... ..,n... I 'rRAININC CLASS RECORD I certify that the employees listed below received safety training in the subject(s) as indicated. Date: Subject(s): _ Title(s) of Film(s), Video(s) or slide piesentation(s) shown to employees: Attached is an outline of the specific items discussed in this training program, along with handouts, if any. Instruclor's Signature: _ Date Insimctor's Name (Please Pmd) Initial Employee Name (Please Print) Employee Signature INITIAL 1 RAINING RECORD (Individual Employee Training Documentation) Name of Employee: 'training Subject: Training Material Used Name of Trainer: Date of HireiAsiumnicnC 1, hereby certify that I have received training as described above in the following areas: The potential occupational hazards in general in the work area and associated with my job assignment. _ The CODE OF SAFE PRACTICES wluch indicates the safe work conditions, safe rrork pilcmcs, and personal prolecMe equipment, if any, required for my job. The hannds of any chemicals to which I may be evpos'ed and mq right N infomiaiion contained on material stdoty data sheets for those chemicals. and hole to underslund this information. _ My right to tuk questions, or provide any iniolinition to the employer on safety either directly or anonymously without tear of reprisal. DisetplinarN procedures the employer will use to entorce compliance with "CODE OF SAFE PRACTICES." I UNDERSTAND THIS TRAINING AND AGREE 10 COMPLY WITH THE "CODE OF SAFE PRAC ITCES" AND ALI, SAFETY RULES FOR NIY WORK AREA. Employee Sign;uure Date 0 re,. ud lie ......eel HAZARD COMMUNICATION PROGRAM The Right to Know 5T Southland Transit Inc. HAZARD COMMUNICATION PROGRAM "EMPLOYEE RIGHT TO KNOW" The following is the Southland Transit, Inc. Hazard Communication/ Employee Right to Know Program- This program was developed to acquaint employees who work with, or are potentially exposed to hazardous materials with the issues involved in the handling of hazardous materials. Hazardous materials or substances are characterized as any chemical, compound, or mixture that, because of physical or chemical properties may be This program respects the rights of employees to be weli informed about chemicals and cbemicul exposure: (potential and real) that exist, or nmy In the future at Southland Transit, Inc. Ite responsibility I' the fist II ti t and of this program belongs to W'avne Scale Maintenance Director It will be his /her hibla cnsure that this conthilles IQ riject (lic rcquir==B—Q' i and Cainnum ication /Emoloycc Right to Know Lan. and that it remains in force If you sl ld hn ransn r, in r trials that You contic in co Itacil %i jib, o Ur in the future, a_nu may contact Wayne Seale or the office for acsigance. Combustible I lamnnable / explosive / Pyrophoric / Oxidiiing ` / Ioxlc / Carcinogenic / Connsive This program respects the rights of employees to be weli informed about chemicals and cbemicul exposure: (potential and real) that exist, or nmy In the future at Southland Transit, Inc. Ite responsibility I' the fist II ti t and of this program belongs to W'avne Scale Maintenance Director It will be his /her hibla cnsure that this conthilles IQ riject (lic rcquir==B—Q' i and Cainnum ication /Emoloycc Right to Know Lan. and that it remains in force If you sl ld hn ransn r, in r trials that You contic in co Itacil %i jib, o Ur in the future, a_nu may contact Wayne Seale or the office for acsigance. Section One Rights and Responsibilities The Employee has Rights A. An Employee has the Right to Know about the hazards that you lace on the job. B. An Employee has the Right to be trained about such hazards and how to protect him herself from them. C An Employee cannot be discriminated against or tired because sihe asked for information and training on how to handle hazardous materials_ D. An Employee is allowed to provide information to a legal or medical representative. II_ TheCompanv has Obligations A. To train all employees in the physical and health hazards of materials in the workplace. B. To train employees how to protect themselves Inn these hazards, including providing and showing the proper use of any personal protective equipment uhieh may he required. C To provide an emergency plan D_ To Train in the detection of possible hazardous material mleasc, in the workplace_ E. To explain how to properly rend and understand information on it container label_ F. To explain how- to properly read and Understand the int rmation loeuled on a Material SatMy Data Sheet, C, To inform employees of the location of hazardous matcrink in the workplace. Ill, The Company and the Employees Both hate ObhVintous A. To provide a safe work cnvuonment. B. To educate and he educated about Hazardous Matenals. C '1'o use, recogm/c and understand warning labels. D_ To answer and ask questions. Section Two Training and Information OSHA requires company to train and continually educate employees about the Hazardous Communication Program. To implement the training requirements, training will lake place at the following times: A. At the time an employee is first assigned to the site. R_ At the time any new hazard is introduced to the worksite and %or to an employee's job. C. When hazardous materials are changed by the manufacturer. D. Throughout the year. E- At the equest of management. Ill. The tnandmory requireuments of employee training arc: A- Haw the hazardous communication p,%fain is implemented; R. Physicel and health hazards of the work area, including identification of locations throughout the facility using potentially hazardous materials; C. Detection of the presence of hnzardous chemicals by sight and smelh D. Safe work practices, including any specific measures which may be needed while working in specific arens, or with specific materiak: F. Procedures and equipment providctl to help protect employees_ such us c car i lation system. personal proteeuon equipment. etc. R. methods to detect hazird,, each as petomal monitoring and fuctlih audits; G- Fxplanauon of emergencv procedures; FL Primary and sccondary labelingof hazardous mulcrials: L How to read and interpret the inlonnation totals and MSDS. *f See attached (ilmssary of Terms used in Matcrial Safety Dnla Shects; mid I. Where the MSDS Mader can be loeuted for employee mse- Iv. A record of the training and those in artendancc will he kept in the MSDS hinder. (Sec Section Raw, II1, V. Cuntracmn A. The individual on site who is nesponsible for tic maintenance of the MSDS binder shall refer all outside contractors to the MSDS hinder for information regarding any materials um which the contractor and its employees nmay he e,eposcd. Contractors doing business at the facility are required to Sign n Contractor's 1\btifjCatton sheet, which will be kept in the MSDS binder. B. Outside contractors must provide %4SDSs for any materials that the contractor may bring into the facility. The individual on site who is responsible for the maintenance of the MSDS binder must request such MSDS and file the MSDS. C. The outside contractor is responsible for training its employees regarding Hazard Communication. CONTRACTORS NOTIFICATION i Southland "transit. Inc. has a written and implemented Hazard Communication Program. There are procedures in place for handling hazardous materials or substances at this facility. It is our contention that contractors and their employees understand that hazardous materials and substances are used, and or stored at this facility. It is, however, the responsibihty of the contractors to insure that their employees are aware of the hazardous materials or substances used or stored at this facility, and their potential contact with them. It is the responsibility of the contractors to translate, and communicate all information pertaining to hazardous materials or substances, at this facility, to their etnplovees as necessary. ll illiteracy is a problem for said contractors' employees, the contractors then have the responsibility to read this notification, and any other pertinent hazard Communication information to their employees. It is the responsibility of the contractors to supply and provide any necessary or required Personal Protective Equipment to their employees. , \Iso, it is the responsibility of the contractors and their employees to inquire about, and wear, any Personal Protective Equipment that is, or may be required at this htcility. Forthemtore, it is the responsibility of the contractors anti their auployces to billow all safety rules pertaining not only to hazardous materials and substance', hot also to safety in general at this facility. These safety rule, are available upon requcal ,A copy of Ihis unnpany's written Hazard Cotnimmicalion Program will be furnished upcul rcqucsl. I, the undcnigucd. as a representative for ,acknowledge that I have recei,cd, read, and understand this Contractor s Notification Form. Prml nmue of contractor s Represcnteuvc Dale Contractor, Rcprescntntiec Signunuc Southland Transit Represemative Signature Date Section Three Container Labeling Responsibility Container labeling will be accomplished in two ways in our facility. As mentioned above, the first will be primary, labeling from the manulacturer_ This type of labeling will exist on all hazardous material containers that are accepted. These labels will remain on the primary container as long as it remains at this facility. The only exceptions to this would be in conjunction with Hazard Communication Standards, at which tints, you would be notified by I lazard Communication Agunl- The second method for accomplishing labeling would occur when secondary container transferring occurred. Under thesecircumstanees, only authorized personnel will be allowed to transfer hazardous materials or substances from the primary container to a secondary container. They will also have the responsibility to transfer appropriate label information to the secondary container, to eroate uniformity and compliance throughout the facility. Product Labels How to Determine if a Material is Hazardous A. OSHA Definition: A hazardous material is any material which could cause injury or death to a person, or could damage and pollute land, air or water. R. Determination can be made by: 1. Reading the Warning Label ? Reading the Inventory Roster in the Material Safety Data Rinder to locate the MSDS 3. Reading the Material Safety Data Sheet C Two Government Agencies which regulate the definition of Hazardous Materials I. 'ncc, Envtr( .nnuental Protection Agency, takes Care of pollution to the environment 1 The Occupational Sntety and health Administration, lakes care of hazards to the ctnployee The Conmu er Warning Label A. The warning label is the fastest and cosiest way to gain basic information. given to you by the manufacturer. .Aluays read the warning labels before using the product. R. tabvl lntonnation L (licmical Nana 2_ Hazard Warnios— threekinds u) CAG'rION: the least hazardous type tit material b) WAKNN(i: a more hazardous type of material c) DA NGF.R: extremely hazardouS Mate: ial - If marked DANGER ask for more information. 3. Hazardous lnercdtcnts 4. Me nu fncturer s Niue and Address 5_ AppNprinm cautirnu and personal protective measures C Additional {nlimn :It on on Labels L &tstc Warnings a) Kccp Awvp Honi Flames b) Avoid Skin Contact c) Acrid Breathing Vapors 2. Fire Information/Protection a) How Flammable is the Product b) Type of Fire Extinguisher to use to slop afire 3. First Aid 4- Spill Information/Protcelive Clothing; to Wear if Handling a Spill 5. Handling and Storagc a) How to handle b) What Protective Clothing to wear it) handle c) Where and How to Store b. Disposal of Empty Containnx and I lmised Portions D. II the Product Has No Label I. Do not handle until further information provided 2. Determine what is in the container 3. Label the Container E. Replacement Labels I. Replace lahels that are unreadable, or torn, or when vmsferring material from one container to another Secondary' C'onminer 7. A secondary container is any container than holds material from a primary source- Ex: spray bottle, squeeze bottle 2. At a minimum, secondary containers mutt be labeled with the name of the contents and any hazard warnin,. including any health and physical hazards- Physical hazards include fire or Flush point hazards. rem ovitics, and am ,specific hazards. 3. The company will provideall chemicals necessary no perform nhc lob function. Do not bring chemicals from home to the workplace without proper authorization. If authorized the chemical must be properly inventoried, labeled, and if appropriate an MSDS put on file. Section Four Material Safety Data Sheets (MSDS) and the MSDS Binder The MSDS contains the must information about any hazardous material. A. Manufacturer is required by law to supply an MSDS with every material they sell. R. The MSDS must include the following information: I. Manutactumr'a name and address a) Phone number b) Emergency response number (spill& physical) 1 Chemical identification a) Chemical name b) Trade name 3. Hazardous ingredients a) What is in the material Ill Pcnniasibleexposurelimils c) Thruhold lunit values 4. Ph,sical and chemical characteristics a) Characteristics of material h) Fvaporation data C) Specific gravity 5. Fire and explosion hazards a) Plash point b) What type ofastinguisher to use c) Prolccli�c equipment uecc5sar}'inulirc h. Reactivity — does it ruicl with other materials 7. Ifealth hazard,., a) What symptoms might be Celt if exposure occurs b) What type of fine aid is itiquired F_ Precautions and control manures a) How io properly treat, stare and handle spills h) Listpcnanal pmtecfivecyuipment recommended when svoikim ;with the nmteral c) Ain other special precautions VISES sheets will be obtained and maintained by A. S he will contact all suppliers. and %or maoulacturers and request h4SDS on all hazardous materials supplied to us. R. Requests will be made by phone or registered mail. If the MSDS is not received from the supplier within 15 days. CAL /OSHA will be notified, by registered mail as required by law. C. Upon receipt of the MSDS she will verify for completeness utilizing the MSDS checklist provided If there arc omissions- a copy of the checklist will be sent to the manufacturer and a request for a new and complete MSDS will be made. If not received within 25 days-, CAL/OSHA will be notified. 111. An MSDS Binder shall be maintained at every worksite. A. The binder will be kept in a location that is accessible to the employees of all workshifts. B. The Binder will contain: I. The name of the individual(s) responsible for compiling the binder, including updates and removal of sheets on products no longer in use 3. The written Hazard Communication Program. 3. Explanation of how to use the Binder 1_ A list of all hazardous chemicals (Hazardous Material Inventory Rustcr) for any and all areas of work. including the office, the shop, and materials used by the drivers- Such materials include but are not limited lo: pesticides, paint. soh ents, antifreeze. used oil. batteries, used oil filters. window washer fluid, cleansers. fuel. floor \k ax. e(c. 5. A separate MSDS for each chemical used at the htcility, If an MSDS is not received from the supplier. a) Make a request in writing to the supplier that an MSDS be sent as soon as possible: and b) Include documentation of the request in the binder. 6- A record of training and those in attendance. 7, Conhactor Notification Shcet. MSDS DEFICIENCIES CHECKLIST The following MSDS bas heen levie""I fOr QW12ga-deficiencies roc' A b as T'tic d f' 'envies R Sec 094 tat ItIeC 1'f rnia Administrative Code The following crick I. Product Information: a. Manufaclurer:MSDS Preparen b. Address: _.. c. Producu l-rade Name: 2_ MSDS Deficiencies (Check those missing from label) U a. Product idcntity,'lrade name matches the Zabel identity. ❑ b. Chemical and common names of each hazardous ingredient. J c. CAS number for each hazardous ingredient, u d. Physical data (Ilash point, vapor pressmz, etc.) e. Potential hie hazard. C Potential enploemn hazard. g. Potential lcacbvity, j h. Health hazards (in laymen's terms) J i_ Potential routes ofen" (absorption, ingestion, inhalation) ) Sign,, and symptonjS of cxposureS. k. Method conditions nygravated by exposures. j I. OSHA PEL / ACGIH TI V's_ u in OSHA, N P. and IARC carcinogen slum: u n. Hygienic prautices. U o. Safe handling pmctmes. u P. Pron•ctivcmcasnres(or repair and maintenance of equipment. q_ Spill cleanup procedures, u r. Control measures (engineering, rcork practices, personal protective equipment. ) u s. Emergency and first aid proccdmce u t. Date of MSDS preparation or revision. u u. Nzmc. address. and emergency phone number o1 MSDS preparcr. I Inaccurate Intbnnmton Noted on MSDS: ._ 4. Company of Use: Address: 5. Reviewer of MSDS: __. Date'. Location: _ _. Material Safety Data Sheets Glossary of Terms Absorption: The movement of hazardous material through the skin into the blood stream Acute: Short term effect, usually occurs when exposed to a chemical for a short time. Boiling Point The temperature at which a liquid becomes a gas. Catal}'st A chemical which causes a chemical reaction to happen faster Ceiling: The maximum level of permitted exposure to a material. Combustible: A liquid that becomes pnnunahle w ten it reaches a temperature of 100 degrees Fahrenheit. Concentration: Parts per million, is it volume per rolumc relation of coneentridmir i.e. there are so many parts of a material per one million parts of another substance. Decomposition Products: Products that are relea,ed when it material is exposed to aging, heating. burning. air. or allnwul with another maenad Evaporation Rate: The time it takes a given amount of material to completely dry up, using ether which evapreaes quickly, or butyl acetate which evaporates very slowly as the measure. Flammable (Explosive) Limits — LEL and LF.L: A flammable material will burn in an when ignited Materials arc either IlammalAc, cxploslcc or contbasfible What a material concentration is below the Lower Explosive Limit, LEL, the material is too lean to burn. When the nnucriat concentration is Aim c the Leper Explo,ive Limit UEL. the material is too rich to but The material will hunt it the conecinnation is between the LEL and UEL. Flash Point: The temperature in which a Ilanuuablc liquid produces enough vapor to bum. Incompatibility: List of materials which should not he mixed wnlr the material being used, in order to avoid a reaction. Ingestion: Taking it material by mouth and saadlowing it Inhalation: Breathinz vapor or gas from a material. Inhibitor: A chemical which, when added to another, reduces the chance of a resetion. Oxidizin , .Agen l: .A materi nl l het gives off oxygen in a chemical reaction. Polvmeri miu,,: ',I C,.c I 1,, 11 with extremely high or uncontrolled rcieaic of cnergp. Rceeti, 1 a mgiclial to undergo a reaction which releases heel or merge. Solubilib: Ih:ir acv iif,t nlaleiiul to dismd,c is o'ater orother solvent. Stability: The ::A[,: c: of a nauerial in rcei,vt undei:rable chemical changes durto, sttmlgr t 11 lracaroy_ Threslin:,i i.l r�.v , .r:ur (hL F)1 Ponoissible Exposure Limit (PEI.): 13ah indicate the safe e\po"u:: dw Iovcl a, thick it poison cm be exposed cacti day tvhh no adverec cf icas. Vapor Iacmil, I Iva aci<_ht of it vapor compared w 11 nn equal volume ofair It less than "one , lllc cupor o'ill rinc. It greater than one it ,ill tend to fall. Vapor Prestiare: A hie!i ce; it llcswre indicates a hgnid will evapornle easily. Vulalile ]Nicety(: 1 i'e percaxa ee of a liquid or solid flint ecapomtea it mom h" ICr ".nla9J. the taSt"l L2 :natel,al crnporll CX. fait T 10 Southland Transit Inc. June 25, 2015 Matt Hawkesworth City of Rosemead 8838 E Valley Blvd Rosemead CA 91770 Setting the Standard for Community Transit in Southern California SUBJECT: RESPONSE TO ROSEMEAD TRANSIT REVIEW NOTES/QUESTIONS Dear Mr. Hawkesworth, Southland Transit, Inc. (STI) is very proud to operate the services on behalf of the City of Rosemead and we truly value our positive relationship. Outlined below are our responses to your questions. Pro ITUt Oil Page# Your narrative states that The City of Arcadia is not a Dial-A-Ride system as Demand Southland achieved an Rosemead is. Arcadia operates under the General P. 10 Response 'impressive" 96% on-time Public Paratransit Vehicle (GPPV) model which is Experience performance in the Arcadia very dynamic. There are more vehicles in service Dial-A-Ride. Why are you compared to the Rosemead system which enables only able to achieve a us to provide slightly better on-time performance disappointing 90% on-time in (OTP). However, there is a trade off as the City pays the Rosemead Dial-A-Ride? for more vehicle revenue hours to be placed on the Please explain. street enabling the 96%. The theory is the more vehicles there are in operation, the better OTP is achieved since schedules are able to be loosened enabling the higher OTP. I would respectfully disagree that 90% OTP is disappointing. This is a high industry standard that is a very respectable number enabling 9 out of 10 pick-ups being completed on-time. How many other Michelle will be responsible for one (1) other project. p,25 Staffing projects will your This is how her time was comprised when she proposed Project previously managed the Rosemead service. We Manager, Michelle wanted to bring stability to the project manager Gamez, be responsible position and someone whom is very familiar with the for in addition to service back to the City of Rosemead. Rosemead Transit? Please provide the All employees shown in the chart are full time p.33 Staffing number of full-time employees as was directed to be shown in the RFP. equivalent employees in There are no part time employees. each position shown on your organization chart on p.33 in compliance with the requirement stated on p.13 of the RFP. Please provide a clear Please see attached Accident & Incident Procedures P.39 Reporting description of the reporting I SOUTHLAND TRANSIT INC. 3650 ROCKWELL AVENUE, EL MONTE, CALIFORNIA 91731 626.258.11310 • FAX 626.258.1329 • INFO@SOUTHuNDTr NSIT.COM SETTING THE STANDARD FOR COMMUNITY TRANSIT IN SOUTHERN CALIFORNIA 3650 Rockwell Avenue, El Monte, CA 91731 626188 -3927' FAX 626 - 943 -1225 - systems that your firm will Form and Service Disruption Sheet for review . put in place to satisfy the reporting requirements set forth in the Draft Agreement and Section VI of the Scope of Work. Also, as requested, please provide a sample Monthly Management Report that meets the new performance reporting p.41 requirements of the RFP. In compliance with the We confirm that we will meet the insurance Request for Proposals, requirements listed in this table and the RFP. p.41 Insurance please specifically address and confirm that Southland Transit will meet the following minimum insurance levels: • Vehicle Liability = $10 million • General Liability= $10 million • Physical Damage Deductible max = $10,000 The RFP on p.18, states There is no self- insured retention, or deductible "OFFEROR shall disclose amount. We maintain a "guaranteed cost" p 41 Insurance in their proposal any and agreement with the insurance company whereas all self- insurance, self- they are liable for 1"' dollar coverage. insured retentions, and deductibles by dollar amount related to the insurance coverages required by the CITY." Please provide this re uired information. Will Southland Transit be Currently the way the bus schedules are in place, we p.43 Equipment providing any non- are able to have the drivers for both the AM and PM revenue vehicles for shifts overlap so that there is no need for a relief driver exchanges, road vehicle. The spare vehicle is used so that a driver is supervisor use, etc.? able to take it to and from the route and we are Please address. always able to interchange the one spare vehicle on the routes. In the event a vehicle is down for maintenance then we do and will use a spare sedan for driver reliefs and exchanges. Additionally we will provide a Sedan for Road Supervision. What is the manufacturer We use the Kenwood Model TK 8180 Radios. p.46 Radio of the radio system that System Southland has proposed for use? Your proposal specifies that 20 hours of Behind- The -Wheel Training is provided. 40 hours of Classroom p.69 Training Training will be provided in SETTING THE STANDARD FOR COMMUNITY TRANSIT IN SOUTHERN CALIFORNIA 3650 Rockwell Avenue, El Monte, CA 91731 626188 -3927' FAX 626 - 943 -1225 - Thank you for the opportunity to provide clarification to the discovered issue areas. Should you have any further questions please feel free to contact me at stransueasouthlandtransit.com or by phone at 1 (626) 258 1310, Si-n�ee/nelY, C��Eott ransu� Vice President/COO Attachment: Rosemead Accident 8 Incident Procedures and Service Disruption Sheet SETTING THE STANDARD FOR COMMUNITY TRANSIT IN SOUTHERN CALIFORNIA 3650 Rockwell Avenue, El Monte, CA 91731 - 626A88 -3927' FAX 626 -943 -1225 ` "initial operator training" but there is no figure for the Behind - the -Wheel training that will be provided to each trainee. Please rovidethisfl ure. Please explain what is The line items referenced are comprised of the Cost Fixed Costs included in and justify these following: Proposal cost items: • Vehicles /Equipment VehiclelEquipment- • Software Dispatch Furniture amortized rate of Maintenance annually. • 2 Phone Sets amortized rate of annually. • 1 Desk amortized rate of $125 annually. • Files amortized rate of $89 annually. Software Maintenance - • This cost consists of the annual maintenance and license fees for the Trapeze system Thank you for the opportunity to provide clarification to the discovered issue areas. Should you have any further questions please feel free to contact me at stransueasouthlandtransit.com or by phone at 1 (626) 258 1310, Si-n�ee/nelY, C��Eott ransu� Vice President/COO Attachment: Rosemead Accident 8 Incident Procedures and Service Disruption Sheet SETTING THE STANDARD FOR COMMUNITY TRANSIT IN SOUTHERN CALIFORNIA 3650 Rockwell Avenue, El Monte, CA 91731 - 626A88 -3927' FAX 626 -943 -1225 ` T �� Setting the Standard for Community i Transit in Southern California Southland Transit Inc. CITY OF ROSEMEAD ACCIDENT & INCIDENT PROCEDURES All incidents involving service interruptions, accidents, complaints, passenger injury, passenger disturbance, in- service vehicle failure, and wheelchair lift failure, and service more than thirty (30) minutes behind schedule must be reported to The Project Manager who will then send the report to the City of Rosemead. The following steps below are to be adhered to: 1. Drivers shall immediately report all accidents and incidents immediately to dispatch via the radio system. When possible immediately fill out the incidentlaccident report however the report must be completed no later than the end of your shift for the affected day. 2. The dispatcher shall complete the dispatchers accident/incident report for all incidents and accidents received and submit to Michele Gamez, Rosemead Project Manager immediately following the accident/incident. a. Conversely all traffic accidents involving the Rosemead Transit Vehicles irrespective of injury shall be reported to either the LA County Sheriff's Dept. or the California Highway Patrol (CHP) as is appropriate. 3. The Rosemead Project Manager shall inform the City of Rosemead designated staff immediately in- person or by phone when possible and in any event no later than thirty (30) minutes of any accident or incident involving a Rosemead Transit Vehicle or if anyone requires emergency services and or is transported for medical treatment. Within one (1) business day of any accident or incident the Project Manager shall provide to the City a written report. 4. If an accident or incident results in property damage or loss only, then the Project Manager shall notify the City in writing within one (1) business day of the event and provide an official written report within three (3). 5. At months end the Project Manager will record all applicable incidents and accidents on the service disruption sheet and submit to the City. Incident Complaint — . Any complaint received by the City will be forwarded to the STI Project Manager and a response shall be provided to the City within ten (10) business days. SOUTHLAND TRANSIT INC. 3650 ROCKWELL AVENUE, EL M ONTE, CALIFORNIA 91731 626.258.1310 • FAX 626.258.1329 • INFO @SOUTHLANDTRANSIT.COM SERVICE DISRUPTION SHEET Month: NO. TYPE OF SERVICE DISRUPTION (see key at bottom of chart) DAY DATE TIME OUT TIME IN TOTAL TIME MISSED LOOPS 1 IN-SERVICE VEHICLE FAILURE LF WHEELCHAIR LIFT FAILURE VNA VEHICLE NOT AVAILABLE OI OT HER INCIDENTS 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CODE DEFINITION CA COLLISION ACCIDENT PI PASSENGER INJURY PD PASSENGER DISTURBANCE ISVF IN-SERVICE VEHICLE FAILURE LF WHEELCHAIR LIFT FAILURE VNA VEHICLE NOT AVAILABLE OI OT HER INCIDENTS Matt Hawkesworth From: Scott Transue <stransue @southiandtransit.com, Sent: Monday, June 29, 2015 2:51 PM To: Matt Hawkesworth Cc: Silvia LLamas Subject: Re: RE: RE: Hello Matt, I apologize as I interpreted your question to ask wether the employees were full time or part time. I have provided clarification of the employees listed below: Dispatcher- 1.0 FTE to Rosemead. Reservation ist - 1.0 FTE TO Rosemead. Bus Operators - All 9 Bus Operators are 100% FTE to Rosemead. Head Mechanic -.1 FTE to Rosemead Mechanic Level A -.5 to Rosemead. Bus Washer - .5 to Rosemead. Sincerely, Scott Sent from my iPhone On Jun 29, 2015, at 7:37 AM, Matt Hawkesworth < mhawkesworth Pcityofrosemead.orR> wrote: Scott, After reviewing your responses, we still have one critical deficiency. The RFP on page 13 requests "the number of full -time equivalent employees at each position" for the Rosemead Transit project. Neither your proposal nor your follow -up response provide the number of FTE employees who will be assigned to the Rosemead Transit project in the following classifications: Call Takers /Dispatchers Bus Operators Maintenance & Cleaning Staff Please provide these numbers by the close of business today. Respectfully, Matt Hawkesworth From: Scott Transue [ mailtostransue @southlandtransit.com] Sent: Thursday, June 25, 2015 2:47 PM To: Silvia LLamas; Matt Hawkesworth Subject: RE: Good afternoon, Please see attached our responses to the questions raised via the Rosemead Transit Procurement Process. Thank you for the opportunity to respond and provide additional clarification. Sincerely, Scan 5w"Ue Vice President /COO Southland Transit 3650 Rockwell Avenue El Monte, CA 91731 Ph: (626) 258 1310 Fax: (626) 258 1329 E -mail: stransueCbsouthlandtransit.com From: Silvia LL.amas [ mailto :sllamas@citvofrosemead.oro] Sent: Tuesday, June 23, 2015 2:17 PM To: Scott Transue Cc: Matt Hawkesworth Subject: Good Afternoon Scott, Here are the questions that need clarification, please email your response to Matt Hawkesworth at mhawkesworth Calcitvofrosemead.or¢ no later than Monday June 29th by 3:OOp.m. your interview is scheduled for Wednesday, July 1" from 11:00a.m. - 12:00p.m. in the City Hall conference room located at 8838 Valley Blvd, Rosemead, CA 91770 Thank you, Silvia N Attachment F proposal to the City of Today's Small Town America for the Management and Operation of the Rosemead Transit System Submitted by: TRANSPORTATION CONCEPTS 12 Mauchly Building I Irvine, California 92618 ORIGINAL T& III'.ICIITPTcN coNc 111 1440,4! Table of Contorts Corer Letter............_ A. Company Experience. client R,ft,,r,,s Client Testirrion, Utters Unn E 3. Organization - - - ----- .... . . . ................... .. . .... .... . .. .. ..... .. . ..... ... 5 C.rpc,rs. sepport K C".— P-,.., . ... . .... . ..... ..... .... ..... . Page 26 C. R.nz, All,station... ..-.,.Page 9 M. C. lirevial V... A ..._..._.........._..._..._Page 37 D. Staffirog. ------ _ ....... - -------- - ---------------- -- - page 10 O. Pre,rused Project Management Train .. ... ...... ............. _ -P-gr 42 P. Brialtd.— of Stal" P—ifien.M.,­113eciefiess .. ..... .. .......... ... ....... .. ....... .. ..... Page 54 Q. Restores of Key Pen.,,,stl .. .... ...................... ...........................Page 56 F_ Hiring and Personnel ....... ....... .. . .............. .... . ....... .......... _ ..............._...........Page 14 F. Accounting and Reptinitig- ................. . ....... . ... . ........... . .. . ............................................................. ....... Page is G. Insurance and ldcomity .......... .............. ... .... .... ­­ ............... I . ....... . .......... .......... ......................... Page 17 H. Financial Responsibility.........._......_ .............. . ....... ____ ......... ..... . ... ...... ....................................... .. .. Page 18 An.e.1 A.dass] Fir.rciwl, (melee se ...... reve,) I. Reservations & Dispatch Funcoons ......... ..... ..... ... ..... __ . ................ .................................................................... . .. . ... . Page 19 Por,rissed Reservation. Sort. Dispatch Procedures Service A0ontsms, J. Equipment_..__.........._.........._ .... ............ -___ . . ................... _ ............. P.gc 24 Peo'sed U,.;,.ert for Project K Operations and Maintenatict, Facility .................................................... . .......... . ... . .... . ..... ..... .... ..... . Page 26 L. Maintenance Program.. ..................... . ...... . .. _ -_-_-_--- .................................................... Page 27 M. Safety Program ........ .. ........... ... ............................... ....................... ..._..._.........._..._..._Page 37 N. Screening and Selection Program .................... . ...... . - ........ .... .. ........... ........... .... ....... ....... Page 39 O. Training and Retraining Programs .................. . .. . . .. ... ...... ............. _ -P-gr 42 P. Data Collection and Repo rt ing __. __ .. ......................... ....... .. ..... .. .......... ... ....... .. ....... .. ..... Page 54 Q. Transition Plan and Time Schedule..-...... ...... .. . .. ................ .. .... ... .... .. .... ...................... ...........................Page 56 R. Required Forms ................................................................... . ............... ......... . . Page 60 Firm 6 F,_ C V.— D Rosemead Dial-A-Ride and Explorer Services Proposal A4 TRANSPORTATION CONCEPTS June 17, 2015 Transit Service Evaluator Rosemead Transit System City of Rosemead 8838 E. Valley Blvd Rosemead, CA 91770 Dear Rosemead Transit Service Evaluator On behalf of Transportation Concepts (TC, I would like to thank you for the opportunity to submit a proposal for the management and operation of the Rosemead Transit System. Transportation Concepts is a California Company based in Irvine, California who has successfully operated Dial -A -Ride and Fixed Route bus services throughout the local area for over thirty years. We hope that through our proposal we are able to demonstrate our dedication and commitment to the City of Rosemead, the highlights of our company, and, our offer to operate this very important service to include: • A highly qualified proposed Project Manager with profound knowledge of both Dial -A -Ride and Fixed Route Services • A highly qualified corporate support staff based in Irvine, California • An operational plan that focuses on customer service resulting in a positive experience for the end user • A proven operational approach and support system • A partnership with Penske fleet services to provide state of the art maintenance. The use of a maintenance expert such as Penske will benefit the City in insuring that your vehicle assets receive the highest level of maintenance care, something that our competitors cannot match • Positive references from supportive clients who have continued to contract with Transportation Concepts for their transportation needs year after year Transportation Concepts builds a culture of "total commitment' service that will be evident to your passengers. We pride ourselves in a solid support structure and the commitment we make to our employees and customers. This commitment is apparent in our performance. We are the ONLY Company of this size with the described level of experience in the industry. Additionally, Brian Connell, our Area Regional Manager, will oversee our proposed Project Manager for this service. Brian was actually the Project Manager several years ago when DAVE Transportation/Laidlaw operated the Rosemead Transit System. 12 Mauehly, Bldg. I I Irvine, CA 92618 1 (949) 864 -3287 1 Fax (949) 864 -3280 Page 2 of 2 Transportation Concepts is experienced in providing seamless contract transitions and with a successful past with many local Cities and transit agencies in the Los Angeles County area. This experience will serve to further enhance a smooth transition. We are confident that we have submitted a very sound and competitive proposal, which is valid for a minimum of 120 days from date of opening. We truly look forward to the opportunity to work with the City of Rosemead in enhancing the Rosemead Dial -A -Ride and Explorer services. If further information is needed, please contact me at 949 864 -3493 or via e-mail — rrogers @transponation- concepts.com. I am the contact person during the evaluation period and I am authorized to bind Transportation Concepts to the terms of this proposal. Transportation Concepts employees take pride in their jobs and will work harder to serve our customers. We are confident that our approach will facilitate better performance results than any of our competitors. Sincerely. Rich R rs Chief mgOfrcer 12 Mauchly, Bldg. I I Irvine. CA 92618 . (949) 864 -3287 1 Fax (949) 864 -3280 mnnseonr'nr ox coxctrrs Q.QS A. Compatry Experimce From the operation of a six bus shuttle operation at the Ontario Airport in 1982, through today, Transportation Concepts has enjoyed steady growth. Currently, the company manages several separate Fixed Route, Shuttle or Dial -a -Ride contracts, all in areas with similar challenges as the Rosemead Dial -A -Ride and Explorer services, which include continuous growth and traffic congestion. The company operates these services utilizing a fleet of over 200 vehicles ranging in size from seven passenger minivans to 40 foot transit coaches. The majority of the vehicles maintained and operated by Transportation Concepts use clean burning fuels. TC has experience maintaining and operating CNG fueled vehicles as well as propane, gasoline and diesel powered vehicles. Prated -Route Services TC has several years of experience operating Axed -mute service ' _41k, ,. to include Los Angeles Metro, PVVTA, Corona. Riverside Transit, t Omnitrans, Palos Verdes peninsula, City of Rosemead, along with - several others throughout Los Angeles County and Southern CAircroia. In addition, our talented and valued employees have been responsible for the operation of regularly scheduled services throughout the state including overall management responsibilities encompassing day to day administration of systems operating in rural transit environments as well as major metropolitan areas transporting over g million passengers per year. This includes routing and scheduling, safety oversight, vehicle and facility maintenance, road supervision and dispatch oversight, integration of technology, and of course vehicle operations. TC employees have experience in this type of service since 1987. Shuttle/Circulator/Feeder Servim TC has been providing shuttle services since 1982. In fact, we currently operate several shuttle services of varying operating characteristics to include, campus shuttles, medical center shuttles, and employer shuttles. We are extremely proficient at providing high quality, high capacity, short haul, high frequency services. In addition, we provide other special services including regular shuttles connecting remote parking lots to employment centers; feeder services linking passengers From the train station to employment centers, and commuter services providing people transportation from designated parking lots in suburban areas to jobsites located in major metropolitan areas. These services are one way we can contribute to improving the air quality of the communities we serve. Rosemead Dial -A -Ride and Explorer Services Proposal Page I To TPANSPORTATISN CONCEPTS SE Dial-wide So-Am Our team has experience providing the dial -a -ride services since 1985. This includes management, reservations, scheduling, dispatch, vehicle maintenance and operations. We have extensive experience managing various size and types of such specialized services ranging from two to over one hundred vehicle operations carrying up to 1,000 passengers per day. In addition, we have experience with various automated (and manual) reservations and scheduling, including Simpli Transit. which is our proposed scheduling system for the City of Rosemead. Climt Refetvnmi We invite you to contact our current clients for confirmation of our dedication, commitment, and excellent service standards and performance. The required Form E can be found at the end of this Section. Also, at the end of this section you will find testimony letters from our clients indicating the level of satisfaction they have for our organization. Location Name CITY OF CORONA California orona ampion rtation Planning Manager 7poration Yard Way =��icing CA 92880 9763 _ bci.c.r ra.c..u. Natvre of Services Fute public transportation servicing the City of Corona utilizing 16 CNG powered "cutaway" a nd medium dirty buses. Responsible for dispatch, operation, supervision and vehicle maintenance of City's transit system which includes revenue collection and on- demand scheduled transportation services to the senior and ADA community within the city. 'eentcnt 1999 - Present Utilizes "Romematch ", a fully automated computerized dispatch system. Syiun In addition, has AVL Oeet tracking capabilities as well as a digital on board video surveillance recordin s stem mber of 28 Em la ees 1.6 Million - _ Annual Revenue Rosemead Dial -A -Ride and Explorer Services Proposal Page 2 X TRANSPORTATION CONCEPTS Location Name Rosemead Dial -A -Ride and Explorer Services Proposal rage 3 In Verde Valley Transit Authority BI he, California City of Blythe Frank Luckino City Manager 235 North Broadway Blythe, CA 92225 (760) 922 -6161x 1236 fluCkjuo(jujfyofblythL.Ca.g,,y Nature of Services _ Fixed route and paratransit transportation services Vehicle Feet consists of 9 huses, I of which is assigned to paratransit. Responsible for dispatch, operation, supervision and provision of vehicle maintenance on fleet of City buses as well as all City support equipment including Police and Fire Department Term of Agreement 2003 - Present Type of Fleet Currently using AVL Feet tracking capabilities as well as a digital on Dispatchin 8 stem bwrd video surveillance recording system Number of 16 Employees Annual Revenue gook Location Name CRY OF GLENDORA Glendora, California City of Glendora Justine Garcia Contract /Program Analyst 401 E, Dalton Ave Glendora, CA 91741 (626) 852 -4814 j arcia@Ci.glendora.ca.us Nature oFServiCes _ Fixed route Metrolink and paratransit transportation services. Vehicle Feet consists of 10 cutaway buses, I of which is CNG powered. Responsible for dispatch, operation, supervision and oversight of Cities vehicle maintenance vendor on fleet of City provided buses. Term of Agreement 2009 - Present Type of Fleet Currently using fully automated computerised dispatch system Dispatching System "Rnutematch" with a CPS system. Number of 14 Employees 1 Annual Revenue 5ook Rosemead Dial -A -Ride and Explorer Services Proposal rage 3 To MANSPORTATION ca¢eers Location Name BEACH CITY TRANSIT REDONDO BEACH Redondo Beach, California City of Redondo Beach Joyce Rooney Transit Manager 1922 Artesia Blvd Redondo Beach, CA 90278 (310) 318 -0631 x 2670 Joyce.rooney@l redo ndo.0 Nature of Services Fixed rente and curb to curb paratransit transportation services. Approximately a 10 -mile service area includes Redondo Beach, Hermosa Beach, ,Manhattan Beach and El Segundo. Vehicle fleet consists of 20 CNG powered buses. 5 of which are assigned to paratransit. Responsible for dispatch, operation, supervision and vehicle maintenance Term of A reement on Ieet of City rovided buses. Term of Agreement 2010 — Present Type of Fleet Currently using computerized dispatch system with GPS system. Dispatching System stem Number of 36 Emplo ees j Annual Revenue 2.0 Million Location Name PALOS VERDES PENINSULA TRANSIT AUTHORITY Palos Verdes, California Palos Verdes Peninsula Transit Authonty Martin Gombett Administrator 38 Crest Road West Palos Verdes Peninsula, CA 310.544.7108 pvtransitCa losverdes.com Narure �f Servires fixed route transportation services throughout the Palos Verdes Peninsula utilizing a combination of 25 amtaway and full -size coaches. many which operate on either CNG or Propane fuel. Responsible fur dispatch, operation, supervision and vehicle maintenance of agenry buses. Term of A reement 2008 — Present Type of Fleet Utilization of an AVE system using "Next Bus" technology. Currently Dispatching System utilizes "drive cam" system. ht Process of implementing Metm TAP stem Number of 23 Employees j Annual Revenue L5 Million Rosemead Dial -A -Ride and Explorer Services Proposal Page 4 FORM E REFERENCES Proposer's Name Transportation Concepts Please list a minimum of at least four references of similar size and type of transit services, including governmental agencies, if available. Reference 1 AGENCY /COMPANY NAME: City of Corona ADDRESS: 40o S. Vicentla Avenue, Corona, CA 92882 CONTACT PERSON: Brian EMAIL ADDRESS: briancna,ci.corona.ca.us PHONE NUMBER: 951279-376 LENGTH OF CONTRACT: 15 YEARS NUMBER OF VEHICLES OPERATED: 14 _ DESCRIPTION OF SERVICES PROVIDED: Fixed Route and Dial -A -Ride service utilizing 14 CNG buses. Responsible for dispatch, operators, supervision and vehicle maintenance of City s transit system Reference 2 AGENCY /COMPANY NAME: Palos Verdes Peninsula Transit ADDRESS: 38 Crest Road West, Palos Verdes Peninsula, CA CONTACT PERSON: Martin Gombert EMAIL ADDRESS: pvtransit@palosverdes.com PHONE NUMBER: 626487 -8230 LENGTH OF CONTRACT: 7 YEARS NUMBER OF VEHICLES OPERATED: 27 DESCRIPTION OF SERVICES PROVIDED: Fixed Route transportation services throughout the Palos Verdes Peninsula utilizing a combination of 27 cutaway and full -size buses which operate on alternative fuel. Responsible for dispatch, operations, supervision and vehicle maintenance of agency buses Reference 3 AGENCY /COMPANY NAME: City of Redondo Beach- Beach Cities Transit ADDRESS: 1922 Artesia Blvd, Redondo Beach, Ca 90278 CONTACT PERSON: Joyce Rooney EMAILADDRESS: ioyice.rooneyoredondo.oro PHONE NUMBER: 310318.0631x2670 LENGTH OF CONTRACT: 6 YEARS NUMBER OF VEHICLES OPERATED: 20 DESCRIPTION OF SERVICES PROVIDED: Fixed Route and Dial -A -Rode services. Responsible for dispatch, operations, supervision and vehicle maintenance on fleet of City provided buses Reference 4 AGENCY /COMPANY NAME: Cityof Glendora ADDRESS: 401 E. Dalton Ave. Glendora, Ca 91741 CONTACT PERSON: Justine Garcia EMAIL ADDRESS: icarda(dci aendora ca us PHONE NUMBER: 626852 -4814 LENGTH OF CONTRACT. 7 _ YEARS NUMBER OF VEHICLES OPERATED: 10 DESCRIPTION OF SERVICES PROVIDED: Fixed Route Metrolink and Dial -A -Ride service. Responsible ford ispalch, operations, supervision and oversight of Cities vehicle maintenance vendor for fleet of City provided buses qqmq redondo ■ E A C M ltweanan OW Ca -ity i � —ql,I . Services Delxi n t r February 21, 2013 Rich Rogers, Chief Operating Officer Transportation Concepts 12 Mauchly Building I Irvine. CA 92618 Dear Mr. Rogers, I wouid like to commend the performance of General Manager, Brett Baum, and the Transportation Concepts Operations Staff of the Redondo Beach - Beach Cities Transit and WAVE Dial A Ride services. Transportation Concepts began service operation for the City in January 2010. after an extremely short transition period, and under unreasonable implementation conditions, which included changing transit companies. As you know. I was hired in April 2010. just Shortly after Transportation Concepts took over the service from the previous transit contractor. Al that time, there were several administrative, operational, personnel, and vehicle maintenance issueS that required immediate attention. After overcoming these challenges. the Beach Cities Transit and WAVE services are Operating more efficiently, monthly statistics and reporting are accurate. and vehicle maintenance has improved. We have seen improvement in the supervision and performance of transit drivers. and improvements in dispatching operations. vehicle maintenance and overall supervision Of services. In addition, Transportation Concepts' staff has made significant improvements to their data entry systems and statistical programs that have resulted in providing accurate NTD data reporting and ensuring the compliance with audit requirements. During the past two years. Transportation Concepts staff has also provided valuable expertise and assistance with new vehicle and equipment purchases, and with the planning and implementation of a Comprehensive Operational Analysis (2011) which resulted in transit service changes that were recently implemented in August 2012. The Transportation Concepts management staff continues to be responsive and proactive in resolving service issues and edubds professionalism and knowledge in addressing the needs and expectations of City Staff. AS a result. the overall relationship between City staff and Transportation Concepts staff has developed to be positive and cooperative. Thank you for your efforts with ensuring that the Transportation Concept's transit staff continues to provide quality transit services for the City. I can be coMacled at 310 -318 -0631 x2670, it you have any questions. Sincerely Joyce Roof4y Transit Operations & Transportation Facilities Manager Pala Verdes PeaNsida PUPTA TRARSIT AUTHORITY February 26, 2013 Mr. Rich Rogers, COO Transportation Concepts, Inc, 12 Mauchly, Building I Irvine, CA 92718 -6302 Dear Rich, This letter serves as an enthusiastic letter of recommendation for Transportation Concepts! Transportation Concepts, Inc. has provided transportation services for the Palos Verdes Peninsula Transportation Authority since 2008. They are responsible for operating 27 buses on seven routes that operate throughout the Palos Verdes Peninsula, which transport approximately 950 passengers dairy. To highlight Transportation Concepts performance. I would note an excellent project manager that has worked with us for five years, a fantastic safety record which has resulted in no passenger injuries in five years of operation, great customer service, and considerable maintenance assistance as our fleet transitions to CNG fuel. I would be happy to answer any questions potential clients may have regarding our experience with your company. Regards. Martin Gombert, Administrator a March 5, 2013 Mr. Rich Rogers, C00 Transportation Concepts 12 Mauchly, Building I Irvine, California 92618 Dear Mr. Rogers: C T Y OF GLENDORA city Hall (626) 914 -8200 116 East Foothill Blvd., Glendora, California 91741 www ci glendora ca us It is with pleasure that I am writing this letter of recommendation for Transportation Concepts. When Transportation Concepts became our new contractor for Dial -A -Ride and Metrolink Connection Shuttle services, the City of Glendora Transportation Division began anew. The previous contractor had been our provider since approximately 1985 when the program was begun. This company had been our sole provider since that time and no new bid had been considered throughout the years. When management decided we should open an RFP process things were uncomfortable since we were moving into an entirely new direction. The Transportation Concepts team stepped in and made certain the transition was achieved both smoothly and professionally. In 2009 a bid process was held and Transportation Concepts was the low bidder and awarded the contact for a period of three years with an option of extending the contract for an additional two, two - year periods. Transportation Concepts has ushered in a totally new style of operations and brought Glendora's transportation program into a newer, better, more current mode of operating our Dial -A- Ride system. Through their extensive knowledge and good business practices, Transportation Concepts has helped us to elevate the City of Glendora's expectations and standards for operations of our system. I have found Transportation Concept's staff to be proficient in all aspects. I sincerely have enjoyed and appreciated working with Brian Connell, our project manager, His vast knowledge of transportation systems has not oniy helpec ',c elevate the Glenoor� transit operaiioc b.;t also assisted me Jr, my owr professional development Any additional or new task requested of Transportation Concepts has been greeted with a can do and willing attitude. They have always been positive in addressing issues whether difficult or positive in a manner that has been appreciated. We have added service with no difficulties. We are working together to determine whether the Dial -A -Ride schedule is operating at its greatest peak efficiency. Surveys created by Transportation Concepts staff and have been disseminated to riders to assist in this determination. Whatever is needed, I am assured that Transportation Concepts will be willing to achieve. I look forward to additional years of great relationship with Transportation Concepts. Respectfully, Cynthia Griffith, Contract /program Anaiyst City of Glendora Community Services Department Transportation Division CAG/ CITY OF BLYTHE 235 North Broadway ; Blythe. California 92225 4 (n Phone (760) 922 -6161 / Fax (760) 922 -4938 February 21, 2013 Mr. Rich Rogers Chief Operating Officer Transportation Concepts 12 Mauchly Building I Irvine, CA 92618 Dear Mr. Rogers: 1 am writing this letter in recognition of the excellent service provided to the PVVTA by Transportation Concepts. Transportation Concepts has been operating service under contract for the PVVTA for over nine yeas. Throughout this time, we have been extremely impressed with the level of responsiveness, professionalism, and integrity demonstrated by Transportation ConcaTts. The quality of the local team as well as the corporate support team has been superior, I would like to express my sincere appreciation for the obvious dedication and commitment to providing consistent quality service over the years. It has truly been a pleasure doing business with you. Keep up the good work. Respectfully. 4 G �"r0 David Cane City Manager /Transit Agency General Manager OFFICE OF: PUBLIC WORKS )511279 1763 once 400 S. Vicentia Avenue, P.O. Box 940, Corona. Callfornfa 92878 -0940 3511 n34699 fl ..COronarransit mm riara @ci cwona.a.us February 26, 2013 Rich Rogers Chief Operating Officer Transportation Concepts 12 Mauchly Building I Irvine, CA 92618 Dear Mr. Rogers: I am writing this letter in recognition of the excellent service provided to the City of Corona by Transportation Concepts. Transportation Concepts has been operating service under contract with the City of Corona for many years. Throughout this time, we have been impressed with the level of responsiveness, professionalism, and integrity demonstrated by Transportation Concepts. The quality of the local team as well as the corporate support team has been superior. The City of Corona is especially appreciative to Transportation Concepts' commitment to community involvement. I would like to express my appreciation for Transportation Concepts' dedication and commitment to providing quality service over the years. We look forward to continuing our successful partnership in serving the residents of Corona. Regards, Brian Champion Transportation Planning Manager City of Corona C'. \Documents and Servings \nogers \My Oocoments\RRdcc\71on1dQ10tion Concepts \Client Reterence \2013 \Corona SVppart letter Feo 2013.doc CITY OF RIO VISTA One Main Street, Rio Vista. California 94571 Phone: (707)374 -6451 Fax: (707) 3746763 February 25, 2013 Rich Rogers, Vice President Transportation Concepts 12 Mauchly, Building I Irvine, CA 92618 Subject: Letter of Appreciation For Provision of Rio Vista Delta Breeze Transit Service Dear Mr. Rogers, This letter is being sent to you and your team which consists of Tony Cabral and Brian Connell as well as the other staff members to praise the work that Transportation Concepts has provided to the City of Rio Vista. Your team came to the City in July of 2012 to assume the operations and maintenance of the Rio Vista Delta Breeze transit system. The prior contractor was not capable of keeping the operations stable and the relationship between the prior contractor and the City was very problematic. Transportation Concepts has been able to take a leadership role to ensure that our passengers are taking care of and that the City's needs are met. The passengers enjoy the work provided by Transportation Concepts. I hear nothing but good complements about your team's efforts in service delivery. The transition between the prior contractor and Transportation Concepts was flawless with no issues. The transition required very little monitoring from me. This shows that we have a great contractor that requires minimal oversight for our small operation. Thank you for providing a good service to the City of Rio Vista and I hope that we can continue our relationship with Transportation Concepts in the foreseeable future. If you or your potential clients should have any questions, please feel free to contact me at 707.374.5337 or via email at iandoh&i ra -vista ca us. Thank you, John Andoh Transit & Airport Coordinator City of Rio Vista .v WSrte wmv nu�w�enry wrr Palo Verde Valley Transit Agency 126 W- Murphy Sheet Blythe, CA 92225 760.922.11.0 760.922.0091 Fax • • Robert Crain, Chalrman Joseph DeConlnck, Vic"halmtan Roy WOSOn, Board member Uncola Edmond, Board member Beverly Mays, Board member David A. Lane, General Manager August 17.'_[109 Mr. Rich Rogers, Chief Operating Oliicer Transportation [concepts 12 Mauchly Building I (nine, CA 92619 Thar Mr. Rogers: Rey Operations in Blythe 'l he purpose of this correspondence is to acknowledge the excellent service provided to the Palo Verde Valley T ransit Agency hg rranspmation Concepts. Your organization has been providing service to Blythe and the surrounding areas for a number of years and, in light of the fine sen ice provided. the Agency was pleased to adopt a new contract with Transportation Concepts earlier this year. the expertise and professionalism of the members of your team here in the Palo Vcrde Valle. is apparent in all that the% do and we here in City government appreciate their efforts. I would be remiss if I did not single out transit Manager George Colangeli for his leadership and his commitment to the community outside the workplace. I IC clearly ha.., the respect of all members of the Transit Agency's Hoard of Directors as well as that of stall. We look forward to a continued relationship with rransportation Concepts here in the Palo Verde valley as we collectively provide transit service, to the residents mid cisimrs of this area. Jinecrels. �'l s-x✓ In'^ David A. Lane General Manager (951) 27937ATMnce ,VS 1) 903 -9213 nx;gb ocm+c®cl.caon "Co .ua OFFICE OF PuBu vroR<s EI70 5 VlCenlla Avenue. P.O. Box 940 . Corona, Coliforno 92878-0900 COfiUNA CCy FA _ - ONUfvG. AL'_'rE 'I V E (nap. / /o- sCOVerCOrono.COrn) F_r-UFIi Ct77 Rich Rogers Chief Operating Officer Transportation Concepts 12 Mouchlv Building I Irvine. CA 92618 Dear Mr. Rogers: I am writing this letter in recognition of the excellent service provided to the City of Corona by Transportation Concepts. Tronsportotiun Concepts has lbe n aperai s rx;e under Contract with the City at Corona for many years. Throughau• this time we have been impressed with the level of responsiveness. professionalism ana integrity demonstrated by Transportation Concepts. The Quality of the IO 01 ream as well as the Corporate support team has be6 supefior. The City of Corona is especialN appreciative to Transpottchor, Concepts aamrilitment to CCmmunity involvement. 1 would like to express my appreciation for Tronspnrtofon Concepts' dedIC0i and commitment to providing quality WrVice over the yeurs We look 'orword ro Continuing our successful pormership In serving the residents of Corona. Regards, f &ia ampion Transportation Planning Supervisor City of Corona G iii' Ill. N! L` M1C' 1\ BiCY1C . \TIprLSpORpAO'ICIX1Gfni5 \S.annN rPr'P! At' i6' r:11.. I seosra,ION Con` =rrs B. Chrgarriwtiun �. Profile - Transportation Concepts is the public transportation division of Parking Concepts, a California Corporation, with corporate offices in Irvine, California. We currently employ over N C. 1,500 people. Gill Barnett, President and owner of Parking PARKING CONCERIf Concepts, founded the company in 1974 in order to provide an enhanced level of customer service to an industry that had been sorely lacking in customer service. Today. Parking Concepts is one of the most successfid and respected parking facility operators in the United States. In 1982, Parking Concepts was awarded a shuttle bus contract at the Ontario International Airport. It was at _ that time that Transportation Concepts was formed. Over the last 33 years Transportation Concepts (TC) has TRANSPORTATION CONCEPTS successfully operated numerous public transportation service contracts similar in scope to the Rosemead Dial -A- Ride and Explorer services. Transportation Concepts is a smaller company compared to some of the industry giants providing transit services throughout the United States. Our business is currently concentrated in California. In fact, all region support is based in southern California. The supporting organization is made up of considerable strength in each of their specific disciplines. One of the advantages of Transportation Concepts organizational structure is the access to support staff. The Cray can access each member directly as necessary without having to go through layers of people. 'This results in accelerated response times. CORPORATE ORGANIZATIONAL CHART Rosemead Dial -A -Ride and Explorer Services Proposal Vegc 5 n mrmseoarxTinn eoiCtrr= Corporate St[pport Twtn Gill Barnett. president - Gill Bamett, founder and owner of Parking Concepts and Transportation Concepts, has been actively involved in the parking and transportation industry for over 50 years. He began his career as a parking attendant at the age of 17 and worked his way up to management by the age of 3 22. Noting the lack of quality customer are from the beginning of his career, Gill envisioned a company devoted to providing ,afiw c_U9Aa eertiFF Rich Roger. Chief Operating O(Reer - Rich Rogers has been actively involved in the n public transit industry for the past thirty years. Mr. Rogers is directly resposible for the oversight of all Transportation Concepts operations, and will continue to insure that the highest level of quality service is provided to the City of Rosemead I Rosemead Dial -A -Ride and Explorer services. As the Chief operating Officer, he will see to it that TC's operations meet company and contractual performance requirements to insure that safe, reliable and responsive service is consistently delivered. Mr. Rogers will be directly involved in any contract negotiation and will have direct responsibility in continuing our working relationship with the City relative to contractual compliance and revisions as directed. Mr. Rogers will be instrumental in supporting the local team in implementing potential service and contractual changes throughout the term of the contract and will encourage and participate in regular monthly meetings with the City of Rosemead Transit Manager and TC location management staff to insure he is actively involved in the on -going performance of Rosemead Dial -A -Ride and Explorer services operation. Milton Jenkins, Director of Maintenance - Mr. Jenkins has over twenty five years of maintenance management experience. He has hands on experience maintaining alternative fueled fleets. He clearly understands the requirements associated with preventive maintenance, repair, and regulatory compliance of the designated fleet. Mr. Jenkins will oversee the maintenance efforts of __- Penske Fleet Services at their Montebello Maintenance Facility for quality assurance of the fleet and assist in transition training and regular maintenance reviews relative to contractual and regulatory compliance. He will provide ongoing support to the Penske District Manager and technicians to insure that the work is being conducted in accordance with Regulatory, Company and City of Rosemead Standards Marvin Williams, Director of Safety and Traming - Marvin Williams has over 16 years of transit management experience. Mr. Williams is responsible for maintaining all aspects of our safety and training programs. He will be regXresponsible for all aspects of recruiting, hiring and training activities, as well a$ implement the locations safety programs. He will conduct regular safety audits to ensure that all operations are meeting all required contractual, .�ry, om pany standards. Jtrry Wasson, Director of Human Rewurees - Jerry has been a Human Resource expert since 1993 He has been serving Transportation Concepts since 2012. As the Director of Human Resources, Mr. Wasson is responsible for developing and administering all employee related programs to ensure compliance with all regulations goveming labor on a federal, state, and local level. He provides pertinent information to all operating locations and monitors compliance. Rosemead Dial -A -Ride and Explorer Services Proposal Page 6 re SE rPANSGORTATION CONCEPTS Areas of focus include training, EEO, Affirmative Action and Civil rights, labor relations, integrity and compliance. Mr. Wasson also acts as the liaison to attorneys, insurance companies and individuals, on behalf of our employees. / ulla Overby. Director of Risk Management — Ms. Overby has over twenty -five Jt years of experience in risk management with emphasis on successfully Rdeveloping, implementing and directing corporate risk management and insurance programs to assure maximum protection of owned and operated f ``1fi assets. She has provided training in all areas of risk management including best practices process. claims handling procedures, loss control, and customer service. As the Director of Risk Management at Transportation Concepts, Ms. Overby is responsible for developing and administering risk- management and loss- prevention programs and initiating policies to comply with safety legislation and the transportation industry practices. Ms. Overby also acts as the liaison to attorneys, insurance companies and individuals, investigating any incidents that may result in loss. Managematt Philosophy Although Transportation Concepts operates as a dba under Parking Concepts, the provision of Effective transportation operations is the core business of Transportation Concepts. We do net have other businesses that divert focus from our primary objective with our clients, such as the City of Rosemead; which is to transport passengers safely and effectively while creating a positive image for the Rosemead Dial -A -Ride and Explorer services as well as our organization simultaneously. Our concentration remains on your service. If additional support is needed other than the provision of normal services. we have very tenured and knowledgeable internal staff that can provide consulting and assistance in the areas of maintenance, labor, risk management, safety, technology, and environmental concerns. If Transportation Concepts does not have internal staff that can provide assistance to the degree necessary, we have several professional consultants that we work with regularly that will provide service as necessary. Over the last 33 years, Transportation Concepts has nurtured a management approach /philosophy that is specific to the needs of our customers. Although it is extremely important to have reliable corporate support, we believe that the service is only as strong as the local team leader. As we have demonstrated to all of our clients over these 3 decades, the local team will operate in partnership with your staff in working towards the same goal of providing premier service to the residents and visitors of the City of Rosemead and surrounding communities. Our objective is to ultimately improve the quality of life in the communities that we serve. pace of our efforts include: hiring locally to provide an Environment that promotes camaraderie and community involvement over our term in the City of Rosemead. In addition, our corporate team will always provide as much support as necessary and be available for consultation as requested anytime. Operations Programs As a professional provider of transportation services for over thirty years, we have developed and implemented programs for a full range of transportation services. Generally, our programs include the following: @ Safety — employee, ridership, maintenance shop, environmental, accidentlincident prevention and response. @ Customer Service — passenger relations, disability awareness Rosemead Dial -A -Ride and Explorer Services Proposal Page 7 To Tvuuswsutvncorvctrrs @ Employee Development — recruitment, screening, hiring, training, and supervision. @ Maintenance — preventive, body work, warranty, pate inventory, vehicle appearance, heatinglair conditioning, auditlinspeetion, and technician training. @ Vehicle Operation — employee check m, vehicle inspection, dispatch/vehicle communications, on time performance, route supervision, fare collection and extensive training. All of these programs will be in place for the Rosemead Dial -A -Ride and Explorer services. In order to successfully facilitate our programs throughout each of our operations we must effectively maintain our support strocture and ensure that each area is developing and continuously improving. Every person on our team must demonstrate a high degree of passion for customer service and be able and willing to provide it to the community and the system ridership. City maffhss come to rely on kration and corporate support and expertise. We salsa thin aasix ram and believe ynnr company is a partner in oar nuxras" rian Champion Contract Administrator — City of Corona Over the last 33 years Transportation Concepts has had an excellent performance record with the contracts we have operated. We have consistently achieved a higher than contractual standard related to on -time performance while maintaining an excellent safety record, and have a solid reputation for getting the job done as promised. We are proud of our success. in addition, we acknowledge that we always have room for improvement. Any constrictive Feedback is always welcomed, taken into consideration, and acted upon as necessary. Our philosophy is one of always keeping our eyes open for a better way to serve our clients. We are committed to continue operating under this philosophy relative to the service provided to the City of Rosemead for the operation of the Rosemead Dial -A -Ride and Explorer services. Rosemead Dial -A -Ride and Explorer Services Proposal Page 8 TC .arms >o,now coxcsrrs Reaour=Allcx ticn 'ransportalion Concepts is unique as a transportation contractor in that we pursue operational projects that are a good At for our organization. We focus on the small to medium size iperations and commit highly qualified and experienced managers to lead these operations . terognizing that we feel that the City of Rosemead Dial -A -Ride and Explorer services are a tatural fit for our organization, we have developed a cost proposal that serves to provide the -ity with a dedicated manager without having to pay For that expense in order to be cost :ompetitive with those firms who will allocate a small portion of a managers time to oversee his project Please reference the required cost proposal forms in this section for the operation and maintenance of the City of Rosemead Dial -A -Ride and Explorer Services. Rosemead Dial -A -Ride and Explorer Services Proposal Puge 9 FORM A ROSEMEAD TRANSIT COST PROPOSAL, PAGE 1 Summate f29 Cost Proposer hereby proposes a total three -year cost for management and operation of the Rosemead Transit services as defined in the Request for Proposals, including any and all addenda, of: [Insert Total Proposed Base Term Cost] Two Million Two Hundred Ninety Three Thousand Nine Hundred Seventy [$ 2 293 970 _ 00) OFFEROR'S Re resentati ns & cknowted ment In submitting a proposal, the OFFEROR affirms that he /shetiit is familiar with all requirements of the RFP and has sufficiently informed himself/hersetfrdse" in all matters affecting the performance of the work or the furnishing of the labor, supplies, materials, for equipment, or facilities called for in ncrse R at /s checked statedare correct and as mended by proposal the errors and omissions; that the p OFFEROR. OFFEROR acknowledges that this is a 'turn-key" contract and hat services red It and amount is for all staff, facilities, vehicles and equipment, supplies for the operation and management of Rosemead Transit except for those duties and responsibilities of the CITY specifically identified in the RFP. This proposal and proposed cost are a calendar days from he proposal Due Date o firm, for a period of ninety (90) June 17, 015 NAME OF PROPOSER FIRM: Transportation Concepts ADDRESS: t2 MauGtly, nuiWing I Irvine, CA 92618 NAME OF AUTHORIZED REPRESENTATIVE FOR NEGOTIATIONS: Rich Rogers 9 864 - 3493 PHONE NUMBER: (-94� AUTHORIZED SIGNATURE: NAME & TITLE OF SIGNER: Rich Rogers hief 0 Ye atirg Officer June 15, 201 DATE: ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 Proposer's Name: Transportation Concepts - - — PROPOSED COST FORMULA u... A. —A ip � r, at Tab no.not overwrite formulas nIS mole au[V-nlm COSTFORMDUI ' yc.AllM — euj w,". - 1. Cost per RVH $24.53 $25.45 $26.22 2. Monthly F� Cost $30,245 $30,430 $31,363 Projected Annual RVH 15,610 15,610 15.610 3, Annual RVH Cast 5382,871 $397,269 $409,319 4. Annual Fixed Costs $362,936 5383,159 $376.115 TOTAL COST (3t4) $745,807 $762,429 $785,734 This Cost Proposal Form is to W used to submit the proposed conbxlofs Flan cost proposal for all work described in the RFP and Scope of Wok. The detailed Cost Breakdowns of the Cost Proposal From should be wnsistent with pmpoaed Cost Per Revenue Vehicle Hour and Monthly Fixed Costs. .r �. ^nav xo orvrml IG VEFIICLE HOUR COST PER RVH BRFJU(DOWN ' yc.AllM Yiu'IVKi ,,� 4= Driver Wages 5237,18901 $243,21203 5249.185.06 Dmer Fringe Benefits $58,896.00 $83,288.08 $68.155.45 Maintenance Parts Irl eluded in Outside Repair Included in Outside Repair Included in Outside Repair Maintenance Supplies $1,200.00 51,236.00 $1,273.08 Outside Repairs $78,28400 581,808.00 $84,74824 Other(spetly) Bus WashOetel $7,500.00 $7,725.00 $7,956.75 TOTAL COST PER RVH $382,871.01 $397,269.11 $409,318.58 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 Pmposees Name: Trsnfpprlaeon Collaepls - BREAKDOWN OF MONTHLY FIXED COSTS w w n.wnAv1 MONTHLY FIXED XmcoST BREAKDOWN '.,� _ A t "'i1 " #�i•V,., Pmjea Nan Sa 53.021 $3,124 !3,218 F i2BB $205 S3N 58 No ch"e NO C-V No COame g , NoC w Na CS w No Charge aiw SNaN $1.031 S1.OB2 f1pN en F0$tN 1200 $206 rFF7� 6y SS 37.2+9 5)438 5),658 R Flinge $1.182 $1217 $1353 $b8 wn. $1012 Slag FHnge (S M COar Ftl e(S ) HAIlrT,lI.9 $136 5138 $143 5130 51N $135 LmlMma $125 5120 $133 Nan- R,wewe VeNitleS 5411 N1] N17 Fatll teazdRaM Cmts S]00 $721 $743 an5mal Telephone 1350 5507 5503 uNNb Bmu0ea In Rmt In0W8a8 In Rent hd1 In Rent omms let 5325 5335 EN5 INSOPANCE. Geimnl usl+fry $t]5 A00 5185 Atoa,oe LOb" $1,571 $1.018 fl80] CaXNaYCOmpRhelbiv0 54]9 f4N 5500 ypnby (,Om XnsatlM $2.7W $2,993 $3072 Can Her . 5222 f2n 1222 SpR.1nrt Irauae0 r0 HeMwrt Intlu6e5 eJ HaWauc Intlu8e8 w]Ner3aNe On -Roam Came. Cash 5850 5558 E556 anm ry: wF, Dia ttlt niuli Fee 5500 $515 5530 Pane$ m)V.hdt Radios 574 $744 3]44 FS 5139 5139 $130 Office Ellulpment 3242 5242 $242 $u C b Ms N W Ovv~ S2 "7 62,513 52,620 Nane9emenl Fe Pm $3.108 63.077 $3.274 TOTAL MONnSLY FRED COSTS $30.245 $30.430 "I 3B8 Note: Listing of typical mst items on roes pmedea lam aces not MUim nuaam m ymna= uatay ar service .I C&Vl&aATen AUIUl IAt FI IPI C(13T ......... _ Yi +tia►:u:. Y�5T4e ... 13eh ssr *5 "G -- ProjetleA'oblVMideMilw 209.N2 209,N2 209942 EvSmaba AMn lFueICOt 590.410 i1CD,0]1 3103,392 075 53N 1 33N re ll.SPOFr nO. r.N:Ell I Stalling <ey Peracrinnel Assigned to Rosemead Dial -A -Ride and Esplorer acrvices Marvin Williams, Project Manager Although Transportation Concepts offers extensive support. our experience in contract operations is that the overall quality of service is only as good as the local team. To this end. TC offers Mr. Marvin Williams. an experienced and professional Manager with over 15 years of transit management as the leader of the Rosemead Dial -A -Ride and Explorer services team. He will have direct responsibility for this contract and serve as the direct liaison with the City of Rosemead stiff as well as service ambassador for the Dial -A -Ride and Explorer services on behalf of the City. Although previously serving as our companies Director of SafetyrFraining, Marvin will be assigned to the Rosemead location with primary responsibility for this contract. On -site support positions available to Marvin will include maintenance management, field supervision and dispatch I reservationists. The local team will be thoroughly supported by the corporate staff as described previously in this proposal. Mr. Williams is familiar with all aspects of operations and understands what it takes to be successful operating in this industry. Marvin is a hands -on Manager that will get out in the field and get involved with the community. He will be in consistent communication with his team to monitor service, review reports, evaluate employee performance, and serve as a role model in the areas of safety and customer service. The City of Rosemead will have the ability to contact Marvin at the transit office during the day and via cell phone after hour. Mr. Williams resume is included at the end of this section. Brian Connell, Area Regional Manager Mc Connell has aver 20 years experience in transit management. over 26 years in transportation, and has been with Transportation Concepts since November of 1999. Mr. Connell has extensive demand response, Fixed -route and express service experience. Over the years he has held responsibility for several fixed route { ' transit contracts throughout Los Angeles County. Brian will be responsible for working with Marvin Williams, our proposed project Manager to verify that all reports are produced to ensure contractual compliance, he will perform ongoing analysis of key performance indicators and institute action plans if needed, and, will provide the ongoing leadership support to help maintain an enviable workplace and smooth operation. Brian's resume is also included at the end of this section. Ability to Retain Management Personnel Transportation Concepts has a successfully track record of retaining our Managers. What sets our company apart is that we not just talk about caring for our people, we show iL The majority of our Transit Managers have been with our company for 10 or more years We provide a very fair compensation package and offer annual bonuses based upon performance. We empower our managers, providing them with support, guidance, executive coaching and leadership training. Like all of our employees' we invest the time and resources necessary to insure their success. Rosemead Dial -A -Ride and Explorer Services Proposal Page 10 X TA.NSrowTAnoN Co�,E'T, TC — Rosemead Dial -A -Ride and Explorer services Orgardzational Chart job Claniiication Breakdown Position Number of Ern 1 eea % of Dedimted Time e Wage Drivers 8 FT/ 4 Pr 100% hour Project Mane er 1 FF 50% hour Road Su 1 PT 100% hour ACoAW Saf frrainin Director 1 Fr As Needed W ect Maintenance Director 1 Fr As Needd to Project Di her/Roervationist 3 FT/ 1 F r 100% Hour _ Service Worker 1 PT 100% Hour Maintenance Manager - 1 FT As Needed in Penske Penske Maintenance Fee Mechanic - Penake 22 FT As Needed Included in Penske Maintenance Fee Proposed Wages and Benefits TC has every intentibn of offering employment to the current hourly employees that are qualified and interested. We will recognize their existing wages and have planned to provide each employee with a marginal increase (2.5 %) W start. it is our experience that when Rosemead Dial -A -Ride and Explorer Services Proposal pagr I i it 'RANSPORTATON COWEPiS mployees feel valued, they simply perform better. In our experience employees like to feel alued as a result of competitive wage and benefit levels, participation, and fair treatment. "ansportation Concepts has utilized this information and has applied it to our approach to operations. Our philosophy is to create a 'family -like' environment in which each employee has role and we all work towards the same goal. We celebrate our accomplishments and work ogetber on any challenges. It is very simple. Through this approach, we have seen extremely avorable results to include: • Improved attendance • Improved safety performance • improved retention rates • Improved productivity Description Primary liaison to Use City of Rosemead Project Manager Provides tactical and strategic planning for daily Rosemead Dial -A -Ride and Explorer services. Overall responsibility for the Rosemead Dial -A -Ride and Explorer services, including safety, system performance, quality, adherence to all governmental regulations, and compliance with the Contractual fTC — established standards and procedures. Ensures system is property staffed given requirements and goals. Mention, service performance against set goalsitargets. Reviews daily, weekly, monthly reports Ensures that the services are provided in a eafe, reliable and timely Dispatcherl Reserve tionisl manner. Ensures that all customer service issues are responded to, resolved and reported in a timely manner. Submits formal operational reports at specified intervals. Takes system reservallora Completes all custernef service tasks related to telephone requests for information Provides excellent customer service Assists in monitoring safety program. pervisor Assists in conducting Behind the Wheel training. Laln�nance Provides dell road su ervision of tlrivere Follow appropriate maintenance intervals for preventive maintenance program Perform and track all vehicle maintenance activity and repair nics Comply with all CHP regulations; prepare shop; prepare vehicle records Administer warranty program Effletivel y manage and track inventory Provides interior has cleaning activities for the Rosemead Dial- A-Ride Utility Worker and Explorer services Ensures all necessary supplies are purchased and kept on hand Maintains Daily Cleaning Schedules for buses Coordinate with Drivem and Staff. _ - Safely transport passengers throughout the service area. Driver Provide excellent customer service _ Rovemead Dial -A -Ride and Explorer Services Froparal Page 12 re m <nsnoarsnou cavicerts Benefit Package Medical coverage (including dental coverage) is available to all full -time eligible employees and their dependents through Blue Cross of California. This particular plan generally covers 100% of the cost of most covered medical care, provided the care is received from in network providers (with minimal ce- payment). Employees need to choose a primary care physician who will Facilitate care and recommend the employee to specialists if necessary. The premium will be shared between TC and the employee based upon the type of plan enrolled. Vacation and other paid time off are also included. New employees will be eligible for benefits after six months of employment. Existing Employees who operate for the incumbent company and hired by TC will have the waiting period waived so they will not suffer a loss of medical coverage. Employee Incentive Programs Transportation Concepts is committed to improving and maintaining the success of all employees. We are committed to provide employees many different programs that encourage and reward those who are safe in their work and take an interest in improving their career. • Safety Meetings are held monthly and are a time where all employees can get together and share their experiences to help one another with similar issues faced day to day. Meetings include networking with other transit employees, resourceful presentations, community speakers and wellness improvement information. During the meetings a selection of food is prepared from suggestions by the employees • Employee of the Month is a program that highlights a _ very outgoing and committed employee who embodies the goals of safety and service to the community. This _ employee is selected by management with the input from performance evaluations, employee survey and customer feedback. This employee is given a small gift and is recognised publically for their achievement. • Employee Appreciation Day is held twice a year by TC to reward and acknowledge all of our employees. During appreciation day, management provides a special lunch to all employees, their families and friends as well as riders and transit stakeholders. This event allows employees to show off their other life passions such as cooking, music, and an that can be shared with everyone who attends. All employees will also be eligible to participate in our safety incentive program described in the safety program section of this proposal The employee incentive program for the Rosemead operation will continue to be customized and aligned with contract goals and objectives as outlined throughout the contract term. We believe in providing the employees input as to the specific program to be put in place. This gives each employee a sense of ownership, pride, accountability and increased motivation to perform. Rosemead Dial -A -Ride and Explorer Services Proposal Ngc 13 MARVIN WILLIAMS PROPOSED PROJECT MANAGER SIULI.S SUMMARY . Highly proficient in operations management. • Direct knowledge & experience managing Municipal employees • Effective problem solver; prioritize and manage heavy work flow without direct supervision. . Extensneexpurience with dispatch technology. . Excellent working relationship with employees. . Additional skills include costumer service, vehicle maintenance oversight, effective scheduling, NTD reporting, etc. EXPERIENCE Director of Safety and Training- Present TranspartuEOn Concepts, Irvine, CA • Responsible for development and update of all vehicle operator training and safety programs for the organization • Monitors and maintains compliance with FTA substance abuse regulations /audits • Compiles all safety related data for statistical analysis and N I compliance and reporting for each project within the organization • Monitors all operating systems to ensure compliance with safety goals and objectives • Conducts regular safety and management audits of each Ioaation • Establishes safety and training related action plans as necessary to ensure compliance with all local, state, and federal laws governing transit operations Special Project Manager - 2014 to 2015 Transportation Concepts, CA • Responsible for management oversight and close out of fixed - route and dial a ride service throughout the County of Ynma • Provides Fl guidance for operational decision making • Ensure trip completion, On- time performance, 100')6 pull outs • Provides assistance as ntteded to include dispatch, supervision, telephone information, reporting, training, etc. Transit Manager - 2013 to 2014 City of Delano, Delano, CA • Responsible for the day to day operations of a Dial a Ride and Fixed Pont. system. • Monitored and reported on key performance indicators • provided customer service, responded to complaints and commendations in a timely manner, and ensured contract compliance • Served as Drug and Alcohol manager Transit Manager -2009 to 2013 City of Arvin, Arvin, CA • Responsible for direct oversight of fixed route and pandransit operation • Served as] ransit Manager. Maintenance Manager and Safety and Training Manager Provided all new Operator training, post accident training, investigation, conFliR • resolution, conducted driver evaluations. • Provided direct. oversight of on street vehicle operator performance Operations Manager- 2007 to 2018 Mm,rigo Basin Transit Authority„ CA • Responsible for the management of a fixed route and dial a ride service. • On street supervision of vehicle operators • Cocndinated hiring and training effort • Lead reporting Function • Ensured Drug and Alcohol compliance • Served as Taxi Administrator for the area Account Manager - 20062007 Guardsmmk, Palm Springs, CA • Responsible for private seurity, accounts throughout Palm Springs area • Performed' background checks and placed security agents with specific clients depending upon need. Operations Manager - 2005 -2006 Cobb Community Transit, Marietta CA • Responsible for direct oversight of fixed route operation • Provided oversight of safety and training program • Conducted analysis of operating reports for submittal Assistant Director of Safety and Security - 20042005 Toscana Coarrtry Club, Indian Wells, CA • Responsible for operational oversight of a24 hour security operation • Provided security training to all employees Operation Supervisor /Trainer -1998 -2004 Sunline Transit Agency, CA • Supervised over 120 transit drivers • Provided Bus Operator Training • Performed oversight of bus collision investigation for agency • Generated daily, weekly, and monthly reports BA - Management AS - Administration of Justice DMV license Traffic Violator Instructor Advanced POST DMV Certified for employer Licensing TSI Certified Train the Trainer and Fatigue Awareness Insf nactor TSI Transit Explosives Incident Management Certification TSI Instructor Bus Collision Investigation Certification BRIAN CONNELL REGIONAL MANAGER SKILLS SUMMARY • Highly proficient in project management. • First hand knowledge & experience negotiating labor agreements. • Effective problem solver, prioritize and manage heavy work flow without direct Supervision. • "Can do" attitude; work in partnership with clients and community . • Excellent working relationship and reputation in communities served. • Additional skills include customer service, labor negotiations, vehicle maintenance oversight, scheduling software, NTD reporting, etc. • Direct experience managing services with CNG Beets EXPERIENCE Regional Manager -7/06 to Present Tmosportation Concepts, Los Angeles, CA • Responsible for direct oversight of fixed route and dial a ride operations in Los Angeles and Orange County • Accountable for human resources, maintenance, system performance, contract compliance, and customer sersio, related to designated contracts. • Provides assistance and training to is pervisars • Works in conjunction with commum tics served to educate residents and promote transit • Develops effective schedules to ensure optimum service and employee satisfaction • Motivates employees • Reviews contract specific date to ensure performance goals are met; accurately reports operational statistics s a timely manner • Maintains consistent communication with clients served Project Manager -7/05 to 7106 Transportation Concepts, San Bemardiny CA • Responsible for direct oversight of over L G employees and 100 vehicles for ADA parafrsasit scrvims throughout San Bernardino County • Hands on experience generating schedules utilizing Trapeze software • Direct involvement in customer service training and community outreach Site Manager -13/03 to 7105 Transportation Concepts, San Bernardino, CA Responsible for direct oversight of East Valley ADA paratransit npoafions Managed 60 drivers and 30 support staff. Worked in conjunction with City to meet regularly with ridership groups relative to information sharing and training Directly supervised dispatch staff, maintenance, employees, and administrative staff Accountable for all reporting activity Project Manager -11/99 to 17/03 Transpmt t or Concepts, Los Angeles, CA • Responsible for operational performance of a 24 vehicle fixed route service for t*, Los Angeles County Metropolitan Transit Authority (LACM [A) • Direct liaison with LACMTA relative to contract compliance and on street performance. • Managed all aspects of contract to include on - street operations, safety, maintenance, administration, human res arcs, and overall system performance Transit operations Manager - 04/99 to 11/99 UCLA, Los Angeles, CA Responsible for coordination of campus shuttle operations and associated charters at UCI A Directly managed and scheduled all operators to ensure on- time performance and safety goals were met. • Provided c improhvesive reporting and analysis relative to operational data participated in system planning and expansion Project Manager - 0.5/94 to 04/99 DAVE Transportati n, El Monte, CA • Responsible fnr the operation and administration of 12 fixed pure and paratransit contracts within Los Angeles County • Direct oversight of call centers, operations managers, maintenance program, safety, and on street performance. Operations Manager -0]/90 to 05/94 Careffne A.bidaner, Riverside, CA Responsible for day to day management of EMT associate Performed all scheduling, tra'ming of employees, and performance reviews Supervisor -07/87 to 07190 LTL Trucking, Commerce, CA • Responsible for scheduling of all produd deliveries EDUCATION East Los Angeles College- Business Administration Pepperdine University - Transit Management Certificate SKILLS MILTON JENKINS DIRECTOR OF MAINTENANCE • Diverse background • Expert fleet and facility manager • Highly proficient in diagnostics • Keen understanding of fleet from production to operation • Excellent people skills and training capabilities • Excellent working relationship and reputation with manufacturers and suppliers EXPERIENCE Director of Maintenance - present Transportation Concepts, Lo, Angeles, CA . Responsible for oversight and support for all'FC maintenance shops Equipment Maintenance Supervisor- October2006 to present LAC.MTA, Los Angeles, CA • Responsible for planning, organizing and assigning preventive and remedial maintenance work for buses and automobiles • Implementing and maintaining safety programs and conducting meetings on safety, tool uses, equipment upgrades and other related Topics • Accountable for record keeping and scheduling using automated maintenance software that tracks inventory, maintenance records for each vehicle, and pmi scheduling • Provides training for incoming technicians • Conducts Bcel and facility audits Area Maintenance Manager- November 2000- February 2006 Transportation Concepts, Los Angeles Responsible for maintaining 90- gasoline, diesel and alternative fuel buses at 7 operating locations throughout Los Angeles Cherry. Managed 13 maintenance staff, including: hiring, training, disciplining and developing employees to work to their fullest potential. Area Maintenance Manager- November 1997- November 2000 Laidlaw Transit, fang Beach • Responsible foT maintaining 78- gasoline, diesel and alternative fuel busies at ] operating hxatinrs throughout Los Angeles County . • Managed 14 maintenance staff, including: hiring, training, disciplining and developing employees to work to their fullest potential. • Performed preventative maintenance and heavy duty repairs with a team of mechanics and service %corkers. Responsible for diagnosing techn"I problems EDUCATION Regional Maintenance Manager -March 1998- November 1997 Dunbar Armoad, Los Angeles Managed flee4 of armored cars, trucks and %art for the western region of the United Star's Responsibilities included setting up maintenance locations, including purchasing shop equipment, for preventive mainenanco repairs, purchasing inventory parts and supplies Respnnsiblc for selection of outside vendors and inventory management IMACA Certification Fxtensive factory training in bus components and manufacturers: o Commins o El Dorado National ,. Startrans o Bluebird Rico. o Cartier Braun rFnNSPgtTPT COKEPiS �401 E. Hiring and Pe rrnel Policies Hiring the Right person Transportation Concepts utilizes a thorough, seven -step selection process in order to identify, the right candidate to hire and train as a member of aor team. The seven steps include: J.O dpnl.gon MYlutlan naw. Yda YYwtla gxwa OYa a AM nA9aN an apkaMn. an ga„am ♦ INr •aaaePnaertauitaJYn +a e Yamaµn Cxa{4m Pg0eu,Exn 11a,raratasememzgna X MJYpIMeaamavUneFa ~maram.,"hwass ON'ayrnanlM1KW.prtMncmanY reavC anhawypMa¢MPe' ant or Yflpy, any A9gy pf n9dexellnn anE InhmiecM ..no 1pYUPSGwaq RtanbMepaAhn . Pval�PeapY[mi aoa'w rxna mynaaverwnaam.w.a. on iry.lmYlbaM{amanNnti tl.netl roryxgmbM4fkanl xxr s mWwswm.rJVw n1 • Any nmhn"ta olae aaµvnwYaaMynne NJy V6lxM1r as pe.gnaiXa O%mrtMisMY/m igria" ,rhxn 4`narwr ak,. spa i.A.�nwlsabn MemN.Nnnl. �ayaya.aaawew,i. m rn.owai.ww. r,a.mra ��aaem: • Tne pupovaM as....io am a�oa ma wawa seam w M1nm.am mmJ�.Pm m. an raeon...,. qal �tq .•i £l t4gaCM1£�,kf. Coack MUmM R .ameY naa.wiowxmoa .ame.,... mn• • Al ap }�aRS a. 1. .hwaw «.a W a pquaim ,ertPV. py.dran.w -anaa ha mnpaiaavin:.Y e.m •m•r nra vP„n .avPdxa a.a — ar,aem 1. aaa,m.a e.emdor.e. o.aam am ...an . iNS TCa •Te ceah. adsaw .a molwany,w a m..m,oiorn.own�..a ...mma qw n..,�,.yimm."any amlaw P.P.,r...w.,m � .mPar+ na ...mwi m..ma ,daam.aamm, on..PU Urc. •any— aa,ma..a.mno .or a uk mw9 PrxJrna � M1.Y n. • T.—paroym. : >.m a mv In.atpacuna rtle wvua may haw ,n.mamma er us woonnwnmaaaya,r .KUrta FcYawwaaoemnca . Tn„aonam C.mao .eaar.nenm.am .moawr. a . — We will have a solid recruiting plan in place at this facility that involves getting out into the community. In the event hiring is necessary, we will advertise on our website and in the local media as well as going through local employment centers. To this end we offer an attractive training rate for current times and the specified geographical area. Employee Work Rules -TC Employee Handbook Our Employee Handbook is vital, as it sets the tone for the company's expectations of its employees. The Handbook incorporates our philosophy for excellence and ensures that all employees understand that our success is a result of their efforts. In keeping with the 7g page proposal limit, a copy of our Employee Handbook is available to the City upon request. MPU YEP. myN01i(K)K 0 Review of Employee performance The Project Manager maintains a file for each employee. This Rle includes a copy of any previous customer comments involving the employee. The file also includes any follow up with the respective employee including disciplinary actions received regarding customer service issues. In addition to the customer comment file, the Project Manager reviews the employee history. The employee history includes "coaching' (positive and/or negative), disciplinary actions and other performance indicators of the employee. Depending on the nature of the comment, the Transit Manager may also review, with the company, personnel files and training reco^ds. Rosemead Dial -A -Ride and Explorer Services Proposal Page 14 nuraaonr� cosctrrs SE '40 F. Accounting and Reporting Quality Control and Reporting The Dispatcher must utilize several tools to be effective and for accountability purposes. Some of the tools used are described below: Daily Dispatch Log • This sheet is used to record ALL activities that pertain to the day to day activities in dispatch. It is used for tracking and recording of ALL activities and incidents for the purpose of follow up and checks and balances. The system works on " PRORLP41 andAC77q/✓ CODES' 4 This is a list containing the most reported problems, and offers the ability to ad others . As with the problem list . there is a list of action codes. These codes explain how you handled the problem. Daily Service Report • This report recaps the amount of service time lost on a particular route and block and the reason for it. • It also shows if and what supervisor had to drive. • Time loss needs to be put down in hours and minutes format We will provide reports that comply with NTD reporting requirements. All reporting documents will continue to be produced accurately and in a timely manner on a monthly basis as required. TC utilizes a basic 'check and balance" system in order to ensure validity of all reporting. The raw data is collected as a result of employees in the field. Each report submitted has to concur with the coinciding - actual operating data ". National Transit Data Base Repotting (NTD) As a contracted operator of public transit services TC reports operating statistics to clients and agencies who directly report to NTD. The following is a sample of the procedures and reporting areas that are typically reported by TC. With each specific operation the reporting parameters and data may he different. NTDQpeta/ing Statistics • Ridership by the number of Unlinked Passenger Trips • Total Vehicle Miles • Vehicle Revenue and Non- Revenue Miles • Total Vehicle Hours • Revenue and Non - Revenue Hours • Type of Vehicle and Service Mode is Number of Vehicle Trips • Farebox Collection • Incidents and Accidents • ADA Sum Mobility Aids, Attendants. Lilt Boarding • Passenger Complaints Rosemead Dial- A -RidCa d Exiuorer Services Specific Ride Statistic • Fare Media Collection Rosemead Dial -A -Ride and Explorer Services Prapasal Pagc 15 re TRANSPOR7A7 ION CP CEPIS • Location statistics • Detour and Delay Information • Passenger Statistics NTD Sampht� Plan as directed by the City of Fgysemeatl • Method selected by City Staff • As defined by NTD Sampling Ilan Manual • Separate sampling statistics and reporting • Cross checking of data for Quality Assurance Transportation Concepts will comply with, and provide the City of Rosemead with all required NTD reporting documents and information to order to ensure that this important function is completed accurately, Transportation Concepts continually sends representatives to training sessions presented by the FrA on the NTD reporting systems. These programs are presented periodically by the FFA and provide both a valuable training session on the completion of the reports, as well as providing the opportunity to create a direct contact with an FTA representative. Transportation Concepts is well versed in the requirements of NTD reporting and can be counted upon by the agency to address this important area in an accurate and timely manner. Rosemead DfaI-A -Ride and Explorer Services Proposal pngr 16 Ta4N5 u To..ICE"' . etlo C. lsstarance and Indemnity Transportation Concepts has included Certificates of insurance as evidence of our ability to provide the specified insurance amounts from our insurers authorized to do business in the state of California. The Certificate outlines what we generally carry. We will continue to Carry insurance to the degree required by California law as well as in accordance with the City of Rosemead contractual requirements. Rosemead Dial -A -Ride and Explorer Services Proposal Page 17 c eo v' CERTIFICATE OF LIABILITY INSURANCE ° - --""" DvDlrzms THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO MONTE UPON THE CERTIFICATE HOLDER THIS CERTIRCATE DOES NOT AFFIRMATNELY OR NEGATNELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES 9ELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING WSURFA(S). AUTHORIZED IEPRESENTATNE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: N the TarlMcste holder a en ADDITIONAL INSURED, ii: e;;o"IGet mul be endorsetl. N SUBROGATION ta WANED, subject to the terns and CondNbrM of the poky, Certain PMNNS FRAY require an endorsement A etatament on Nis ..NRUOe does not confer rights to the eertlRuta holder In Ilau of amh endorsermngs} yr IX TAG InsuraKe Services T .tam George KOOkoowdlas RqE (949) 387 -2323 (949) 387-2324 kkaiaginz.corn _ 12 Mauc ly, Building I auR s AF Iuxe 18058 ,Vine CA 92618 elph' IM _ NUJAM Padding COncepis, Ir1c dba Tmvporlation Con¢pD tlate lnsura41297 6WUt ��cj�[n�[� NE9IXP o,e y+m) an's Funtl In216]3 A x lnsuran¢ im 10200 PHPKIU15W 10810112015 12 Meuc*, Sulldirg 1 f 5.000 s 1,000,000 GENEML AGGREGATE AvS3IS TOC A.cn uT,enm m�o�^w INDICATED. IS TO C OMT THAT THE POLICIES OE INSURANCE E M OR BEEIIW HAVE BEEN ISSUED TO THE OTHER DO NANEp ABOVE FOR THE POLICY PERIOD INDICATED. NDIV/1T E ISSUED R I REQUIREMENT, TERM OR CE AFFORDED OF BNY CONTRACT DR OTHER D HEREINT SU RESPECT TO WE THIS CERTIFICATE AND BE CONDITIONS OR SUCH PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN 5 SUBJECT TO ALL THE TERMS, EXOWBIONS AND C(XAf110N5 OF 6UCH POLICES LINKS SHOKTI MAY HAVE BEEN REDUCED By PAID w . Te Tf16¢YfSIRNNa! EVIE POLICY IS c Lv- 1 Wire ervl0ccuRRMOi s 1,000.000 aawaa L u 6WUt ��cj�[n�[� NE9IXP o,e y+m) if 100,DOD A X CO&648IAL WNE LV,UTI CLAIMSNME X OCCUR X PHPKIU15W 10810112015 O6/01/20161PERSONALIAOYINJURY f 5.000 s 1,000,000 GENEML AGGREGATE : 2,00D,DDD PRODUCTS- (/JIFiOP MX: f 2.000. COD . CB! 'L AGm@WTE UNIT APRIES PER -. Pg1GY 416 X LCC Lgxal SINGLED f 1,000,000 ¢ S X ANY AUTO A : Hl oxN® D _ FbTOS AuTm HOkOlI1F➢ PHPK1341afi6 O6N1M2D15 ON01R016 B=YMJURY(ibevunl aOoLYwAAtYlPraoCe�e a OPER E y HIREDAUros IX GKLL UYARAL4A 11Aa X OCCU0. B x ouw LW CuM4NADE XL50097080 08/0112015 O6I01I1016 GKLL -Per Lotion EACH OCCURFtWE a 1,00OOm I _6.DDD,000 AGGREGATE _. !s 6.000.000 NC SfAIIY' OM 'f Dm X TaN Nom WONOb Q]IPBIMIIpI ELEACN ACC9ENT 1 MDBKnYEra LlAtlrY Ylx ARY RI(YYiIErgIRMOFNFXER11rVE L1TYFlWEMBER IXLLIICEB> ❑ I�d�YNxrrl M/A _ EL OISFASE-FA ENFLOYE41 - . N Mr RIFT N¢OP9lA1KK19 MTi RIFT E.L OIBFASE- PpLICY LILY 1 C 1 Ex¢saUabjdy- OoYlarence Foml Relentlon: Nan SHX 24100346 OWI=15 08101 /M16 820,000.000 Aggregate $20,000.000 E&oh OoMnenne l RIPTQN OF OFMTONeI ACORD IM.AYSWdamnsmsuus. Wn—a s 30 Jaya noti¢ of uncdation except for 10 days nooce of era naEation for non -po"M of pemWm. SHOULD ANY OF THE ASOVEL DESCREM POLICIES BE CANCELLED BEFORE Poofaflmuren¢ THE EXPIRATION DATE THEREOF, NOTICE VOLL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVWONS The ACORD name and Iogo are registered marks of ACORD iTATE OF CALIFORNIA Edmund G. Broom Jr., Governor DEPARTMENT OF INDUSTRIAL RELATIONS OFFICE OF SELF - INSURANCE PLANS 1050 Olson Drive, Suite 230 _.ancho Cordova,CA. 95670 Phone No. (916) 464 -7000 FAX (916) 464 -7007 CERTIFICATION OF SELF - INSURANCE OF WORKERS' COMPENSATION TO WHOM IT MAY CONCERN: This certifies that Certificate of Consent to Self- Insure No. 2354 was issued by the Director of Industrial Relations to: Parking Concepts, Inc. under the provisions of Section 3700, Labor Code of California with an effective date of June 1, 2015. Ile certificate is currently in full force and effective. Dated at Sacramento, California This day the 28th of May 2015 T -- Ion Wroten, Chief ORIG: Gill Barnett President Parking Concepts, Inc. 12 Mauchly, Budding 1 Irvine, Ca 9261 S ZC TRFYSPOPi19dl WRCUTS I. Financial Responsibiliq Inder separate cover included with each proposal, please refer to the last two (2) years of our ompany's audited annual financial statements to assure the City of Rosemead of Transportation 'oncepts' financial capability to operate the Rosemead Dial -A -Ride and Explorer bus services. Rosemead Dial -A -Ride and Explorer Se P ice%sProposal re TRRNSPOaTFT1ON O O IM Reservations & Dispatch Functions ropoaed System Reservations System ransponation Concepts has considerable experience in both "off the shelf systems, such as outs -Match and Trapeze, as well as location specific customized computerized eservationldispatch systems. Although the incumbent operator utilizes Trapeze software, we ave had great experience with a dispatch software system that has been designed for small to nedium operations. Additionally, this computerized dispatch reservation software aligns with mr vision to improve ridership productivity while enhancing reporting characteristics. The This dispatch software will be used in conjunction with ystem is called "Simpli the Ropcmca P nubile tablets in each of the Rosemead Dial -A -Ride vehicles. mere are a few Features® of pli Transport Ferry CReM des ManagennerrL a Managing rides can bi a time consuming manual task. The client • AIII management feature in Simpli will speed up the process allowing you s to • Register new clients quickly by capturing riders address, disability, fare, funding trucks, etc /® • Record and track Medicaid eligibilities with date ranges with -- -. cause for meligibiloy. ded, or, vacation • Edit client records easily set statuses such as active, suspect or delete entirely. • Search for client records in seconds. (brick Trip Booking Using Simpli, booking trips couldn't 6e easier. In seronds you can create new trips, edit existing trips and create subscription trips. The ability to manage your trips in Simpli will not only speed up your process but also provide a vast amount of important data to report on. • Create subscription vies (repeat, reoccurring trips) • Track past rides and easily copy • View pick up and drop off locations on the integrated Croagle map Automatically create return trips with a click of a brttton IComputerised Scheduling Building schedules efficiently and cos[ effective is essential when running your demand response operation. Simpli Transport's computerized scheduling and dispatch software provides the tools you need to optimize your routes. Key Features: • live scheduling with teal -time updates • Ability w assign pick up and drop offs optimally • Automatic client look -up feature • Estimated ttwel time and distance, calculated automatically by Google maps Templates for neoeatrring routes which aummatically assign trips • Edit trips quickly and accurately Rosemead Dial-A -Ride and Explorer Services Proposal Te Sl 46 TRANS PDRTPT ION CONCEPTS s easily sho • Mark cancelled Mp lY as wen as tracking no- ws • plot out route on Google maps to see where the vehicle is throughout the day Quick Reporting The ability to generate accurate reports when you need them to vital when running an efficient transportation service. Simpli Transport allows you to generate the most commonly used reports in seen J.. E�,.ct standard sue of quickly Peatvres twelves separate report ng formats (ie. Word, excel 7 arrangements with the ability to create additional custom reports. Mobile Data Terminal drivers need Simpe Mobile puts the info drivers canrlog into Si pli' their hands. view Using their mobile t ansport$ device with intemet access, for the day. SimpliMobile connects drivers and dispatchers in real -time. • Maximise warknow, efficiencies try eliminating the need for manual data entry and paper work • Minimise the risk of human errors • Immediate driver and dispatch communications • SigniRrantly reduce dispatcher /driver radio traffic • Real -time Manifest • Immediate dispatch -to -drover communication throughout the day will ensure drivers me notified of changes W their schedule. Drivers will receive alerts as new trip e changes and cancelations are made in mat time. Trip Status Updates • Know the status of drivers and their trips throughout the day. As the driver progresses through their route. your dispatcher will see in real -time the status of events change from arrive to perform or no show. odometer Tracking wice ?pon arriving at their destination, drivers will be able to input why do things the odometer for manual directsesr and screalmlmesrlend of day paper work. ntry ellm'nates Dispatch & Supervision To operate this service effectively, Transportation Concepts' will provide Dispatch coverage during all hours of operations with 3 Fr and I pr 1 Dispatchers. The project Manager will provide back up as necessary. f Our approach to effective supervision focuses on safe and effective operation x'I` primarily considering headways, quality assurance, and a 15 minute response 2 time goal (relative to on -street response). Expectations- The focus of our Dispatch operation is to consistently ensure the highest level of quality service delivery. The responsibilities of this position are critical in the overall service provision. It is fundamental to ensure that dispatch has a clear understanding of associated duties. We will take great care in Rosemead Dial -A -Ride and Explorer Servicees Proposal Pag 20 re TRPYSPOPipipN r'lrITI getting to know many of the passengers that use the Rosemead Dial -A -Ride and Explorer Services. The passengers most likely range from the business commuter to the very old and many that suffer from physical, congenital and psychiatric disabilities to name a few. Should a member of the public contact our dispatch staff, the highest level of customer service will be given, regardless of the demeanor of that passenger calling. Additionally our dispatchers will be all cross trained to drive both the Rosemead Dial -A -Ride and Explorer services. Being cross trained and able to drive the service on occasion provides our dispatchers with an excellent understanding of the service and ability to better schedule, knowing how long it takes to load wheelchair passengers, assist the elderly, and scheduling the proper time for drivers to insure good on -time performance. Each Dispatcher will be highly proficient in the operation of our proposed reservations system along with the proper use of a radio system. Each employee in the office (including project Manager) will have hands -on experience with the reservation rystem as well to further evaluate if any additional enhancements will need to be made with the new system. The person on duty in Dispatch is responsible for 1r.- coordination and communications with vehicle operators in addition to taking ride request from passengers. The purpose of dispatch is to take reservations, schedule rides, WITE communicate daily bus assignments, late pull -outs, detours, and other iss ues that could potentially affect service. In addition, this person is responsible for monitoring and verifying all of the driver information that is input for the generation of monthly reports. For this reason, it is critical that this individual understand the service, the service area, have knowledge and ability relative to the technology associated with the system, and understand what is logical when reviewing a report. Each employee should have a keen awareness and understanding of the operation and all associated requirements. The Dispatcher is also responsible for making sure all work is assigned timely, in accordance with the rules and procedures governing the assignment of and aced re overtime, prepared to carry out hear walk ensures Operators are in proper uniform, are At for service, p P a[ pre- and post -trip inspections assignment Part of this function includes working to ensure [h are thoroughly performed and that only vehicles in a proper a ai to readiness are released into service. Dispatchers also coordinate with the on department for that maintenance issues are preventivocuschedoled maintenance and follow up to ensure addressed. Daily Supervision The part Time supervi�.r and or Project Rosemead Dial - -A R de and Explorer services operation. Their responsibilities it will include but not be limited to: . Knowledge of routes is Communicating instruction' Reviewing driver activity reports, infolmfog management of isues assen er concerns, • interacting with driven and passengers, responding to P H • Counulins and Training personnel Rosemead Dial -A -Ride and Explorer Services Proposal i,aw 21 re iMNSGOPTAigN WNGfP`5 • Monitoring service intmal• • Have the ability to drive syatem vehicle if necessary iervim Monitoring )oily service monitoring is an important ingredient that Transportation Concepts emphasizes with its staff to ensure maximizing the performance toward the system goal of 100 percent on ime performance. Spedfirally. service roll out, shift change, the layover area, morning and aftem ien peak traffic flow patterns, road observation and ride - checks are all focal points that our team is responsible for on a daily basis. The focus of our Supervisory function is to ensure quality service delivery . The Supervisor will provide direct oversight of on- the -road operations. This individual will conduct road observations and unobserved checks. Road observations are unscheduled checks designed to monitor on -time performance, vehicle cleanliness, and safe and courteous driving. Unobserved checks are observations of pick -up points performed on a random basis. The data from these random checks can lead to enhanced evaluation of service productivity and performance. Either the Supervisors andlur project Manager will be responsible to respond to passenger incidents, traffic accidents and road calls, as well as provide re- routing recommendations as necessary. Passenger feedback is also utilized as a tool to monitor on -time performance. Operators are required to report to dispatch if they running behind schedule. However, it does happen that an Operator may neglect to inform the Dispatcher. However, when a passenger does call in and Ales a complaint, not only is the driver counseled but the information n noted and included in the data utilized for daily, weekly, and monthly reporting. We believe the Supervisory plan has to be continuously revisited based upon community events and the eammal environment. Road supervision will be evaluated and adjusted as needed by the project Manager, along with City staff input. W Accidentlfncident Reporting The following are the procedures in the event of an accident or incident: .Notify the City of Rosemead Transit Manager immediately of any accident or incident •Respond to any emergency or accident involving property damage, passenger injuries, or as requested by the City during or after the operational hours of the service. ,Report emergencies or incidents involving injuries, major damage, or media coverage to the City immediately after occurrence. *Determine if employee post accident drug and alcohol testing is required in conjunCion with FTA guidelines. •Complete internal accident /incident investigation to determine cause and provide solutions to prevent reoccurrence .• Vehicle Break Dow ifRoad Call procedures In the event of a vehicle failure, Transportation Concepts will deploy an appropriate vehicle immediately to transport the passengers aboard the failed vehicle. Our goal is a 15 minute response time. The on -duty Supervisor and/or Project Manager will be directed to proceed out with an immediate replacement when necessary. Rosemead Dial -A -Ride and Explorer Services Proposal Page 22 r�exvnarano�+canctrrs re cut usnwilla be immediately diately downed Road Call Reporcfis useds each time atvehi repairable the ,changed due to a malfunction or a technical problem. The personnel attending the road call amplete the pertinent information on the Road Call Report Form and the Form is signed and to information is submitted to the Penske maintenance department. landling Operational Emergencies mother element of our training is handling operational emergencies. In any transportation ystem. operational emergencies will occur. In general. Transportation Concepts believes that vith thorough operator training and a high quality preventive maintenance program these - mergency situations can be minimized. — n11iw,.:Nr? the following is a brief overview of some proposed guidelines for candling emergency situations that may arise. Each situation is not :overed in explicit detail for the purpose of this proposal, but enough detail is provided to show that the procedures are well thought out and appropriate. General Emergency Guidelines In most emergency situations, driver attitude and initial response sets the tone for subsequent occurrences and the eventual severity of the situation. If the driver panics and loses control of the situation, tensions are heightened and damages may become greater than they otherwise would have. Transportation Concepts attempts to prevent this from occurring in whatever emergency may arise. This effort begins with operator training. Emergency situations are documented, explained, and practiced in initial training sessions. Each documented emergency procedure begins with the instruction to remain calm. To give the driver on the scene additional guidelines, emergency phone numbers are also kept handy on vehicles, i supervisor notebooks, and in dispatch. Each emergency procedure places the safety of the passengers first and addresses equipment, schedules or other subordinate matters only after the safety of the passengers is secured. Additionally, we emphasize rapid on- route supervisory and emergency team response to the situation. Emergency Evacuation of Vehicles heavy smoke, bomb threats, etc.) to Drivers are instructed as to what circumstances (fire, vy if evacuate the vehicle. Vehicle is guild over, stopped and turned off out of the Row of traffic, [o ensure that passing traffic is stopped before evacuating. possible. If not, steps are taken Passengers are instructed in a clear, calm time as to what procedure to follow. The driver remains on board the vehicle to supervise evacuation procedures. The driver then attends to the vehicle, if possible without jeopardizing personal safety. Special care most be taken when transporting individuals who do not have the flexibility to evacuate themselves should an emergency occur. Transportation Concepts' Passenger Assistance Training covers critical items regarding driver duties during evacuations of vehicles or use of vehicles to evacuate people from other emergencies. The training program will stress how to evacuate persons using mobility aid devices or who are mentally challenged. I[ will also include complete familiarity with the operating equipment and the use of safety - related equipment, including fire extinguishers, emergency exits and quick removal of straps. Rosemead Dial -A -Ride and Explorer Services 3Proposal TC 5 4 7RPNS ORTATgN CONCEVTs ), ECOPIT-I" The following equipment will be procured for the operation of the Rosemead Dial -a -Ride and Explorer semces: Radio Catnmu rioticrts Transportation Concepts believes that an effective communication system is critical towards the provision of quality transportation service. Constant communication is required between dispatch supervisory and management personnel and drivers. These communications can include service needs, schedule problems, accidentslincidents, driver needs and ridership information. Management must be aware of all activities nn a real time basis Supervisory and management personnel must be accessible at all times. The heart of our communications system for the Rosemead Dial -A -Ride and Explorer services Bus Service will be the two -way mobile radio communication system. The base is a Motorola CDMl550LS 450 -520 MHZ, 25 Watt 16 channel which will provide clearer voice communications along with static and noise, rejection. Vehicles will be equipped with a Vertex VX -22000 LTR Mobile Radio also 450-520 MHZ. 50 Watts, and 126 channels with a 3 year factory warranty. This is a model designed for expanded coverage and no interference. In addition m the dispatch office, our supervisor will be in consistent communication with Vehicle Operators. In addition to this radio communications system, our project Manager and Supervisor will also carry mobile phones at all times and of course be available via email. This will allow City staff to contact our staff at any time. We will provide supervisory coverage during all hours of operation to assure immediate response to field conditions and proper monitoring of services. Telephone System Transportation Concepts will purchase a media phone system. utilizing polycom telephones, a Broadsmart ACD and Call Center application as we Q as a Broadsmart Record -A -Call component for the Rosemead Dial-All - Ride and Explorer service. The Broadsmart system Is a web based application with detailed ACD ability capable of producing comprehensive management information reporting. A minimum of 4 lines will be used to include the public telephone numbers and a direct business line. Additionally, TDD equipment will also be provided and we will utilize an independent firm such as CTS Language Link to provide on -call interpretation for those languages in which our reservations/dispatchers are not fluent. N` iqi j,UallMfk Reservations/Scheduling System As described in Section A, Transportation Concepts will purchase and utilize the Simpli Transport system. We currently use this system in our Redondo Wave Dial -A -Ride system and - have had great success. Simpli Transport is a web based can- p uterized scheduling and dispatch software program that will utilize mobile technology (tablets) for the drivers. It provides the following key functionality tools /enhancements: • Live Scheduling using calendar functions with real -time updates • Ability to quickly book trips from pick up to drop off optimally • Automatic client look up feature • Calculates distances and displays trip flow on a digital map Rosemead Dial -A -Ride and Explorer Services Proposal rage 24 7e laR,Icalglp LgiCr"s • Ability to create templates for repeat trips allowing quick routing • Edit trips quickly and accurately • Google Maps and automated distance calculations as your aide • Assign runs based on drivers and vehicles • Mark cancelled trips easily and well as track no -shows • Plot out entire route on Google maps to track vehicle throughout the day • Enhanced Reporting - Simpli Transport allows you to generate the most commonly used reports in seconds. Extract meaningful statistics quickly and easily into six different formats (i.e. excel, PDF etc.) The system has twelve separate reporting arrangements Productivity ability to create additional custom reports. Types of Report: Trip Reports, Ty P° Full Data Export, Operational Reports (Driver Manifest, NET) Sampling) • Simpli Mobile (Tablet) - Puts the information the drivers need right in their hands. It connects drivers and dispatchers in real -time. transferred 0 Camera V the C¢mw thous additional and c of locations maintain ape the RE) system � a Transportation Conce is provide, 8vswatch DVR stem with B cameras and GPS locations capability For willbe Fareboxm TC will purchase and install Diamond Model D fareboxes in each revenue vehicle with 2 vaults per farebox. Additionally, at the end of this contract, the fareboxes and vaults will be transferred to the City without additional charge Computer HardwarefSoftwarc TC will provide a minimum of 3 computers along with the Microsoft Office Professional software package for the Rosemead operation. We will insure internet and networking capabilities as well as e-mail access are available. Support Vehicle TC will provide a minimum of one sedan to be used for driver relief in the field as well as road supervision. In addkion, the manager will also have a vehicle available for support of the Rosemead Dial -A -Ride and Explorer vxr.ires. OTre Fquipment TC will purchase a faxicopierlscanner dedicated to the Rosemead operation and adequate office furniture to set up the officesr training room and employee break area. Rosemead Dial -A -Ride and Explorer Services Proposal Pug, 25 Te .R�=eoa7A7bNcosC Lers operations and Maintename Fecihty ransportation Concepts is proposing to manage and operate the Rosemead Dial -A -Ride and xplorer services From an operations and maintenance Facility located a 600 South Greenwood i the City of Montebello. This is an existing Penske facility and we have already reached an greement to lease adequate office space that is currently available as well as subcontract with hem to provide all necessary maintenance on the revenue vehicles. 'he location is exactly 5 -o miles away from the Southwest City limits of Rosemead and provides asy travel to and From the heart of Rosemead. �perationa Me operating location will have a dispatch room, fare counting room, manager's office, driver break room and a training /safety meeting room. m'Y�W�It�un 0'i... 11ma6 Ib.om Maintenanee Penske has a fully equipped maintenance facility strategically located at Avenue in Montebello. The shop is open 6 days per week from wo am to u:oo pm. The majority of work on the City of Rosemead Fleet will normally be completed during non operating hours, which includes evenings and no Saturday. This location is secure. paved, and well lighted. The building is zoned For this type of service, already equipped with an oil/water separator and more than sufficient electrical power. A wash rack system is currently installed on site i5oo S Greenwood 1Lunlcnunrr ❑ale The shop is Fully equipped and operable with six drive in bays and a drive through service pit to accommodate all system vehicles. They currently employ 22 technicians at this location. In.idc. tl aintrnanco shop Rosemead Dial -A -Ride and Explorer Services Proposal Vaen 26 re SE 'i0 TRANSPORTATION :ONSons L Maintenance Program In order to maintain this fleet in a timely, safe, and effective manner, Transportation Concepts is proposing a maintenance partnership with Penske. Penske is a highly qualified fleet maintenance provider with excellent credentials. Penske Overview Penske Truck Leasing was formed in 1969. when Roger Penske purchased MM Waterbor, Inc, a small metropolitan truck leasing company with annual revenues that year of 51.2 million in Reading, Pennsylvania, By 1982, revenues had grown to $40 million. In 1982, Penske Truck Leasing formed a joint venture with The Hertz Corporation. Hertz Penske Truck Leasing anticipated growth and a national trend toward consolidation in the truck rental and leasing industry. In 1988, the company purchased the Hertz ownership and formed a new partnership with General Electric Capital Corporation by consolidating its GELCO Truck Leasing operations and Penske Trick Leasing. In 1995, annualized revenues exceeded $1.6 billion. Penske remains the general partner and in 1996, General Electric increased their equity and is now a 79% limited partner in the business. Penske Truck Leasing's acquisition in May of 1995 was Leaseway Transportation Corporation. consisting of two major product groups: Leaseway Automotive Carriage and Leaseway Logistics, Leaseway Automotive Carriage operates in excess of 1,440 automobile and light truck carriers servicing the manufacturers of domestic and imported vehicles. The specialized equipment used in this sector brought Penske added expertise in the maintenance and operation of hydraulic equipment In September 2000, Penske acquired Rentway, Ltd., a truck rental and leasing company based in Mississauga, Ontario. Rentway added more than IQ000 vehicles and a network of 40 service facilities to Penske making us the largest leasing and maintenance company in Canada. In February 2001, Penske Truck Leasing acquired Rollins Truck Leasing of Wilmington, Delaware. The acquisition of Rollins, the third largest truck leasing and rental company in the nation, bolstered Penske's vehicle base by an additional 53.000 vehicles as well as adding approximately 290 additional full- service maintenance facilities. Today, Penske Truck Leasing employs approximately R,om people and operates a fleet in excess of 200,000 vehicles from approximately 1000 facilities. Annual revenue is in excess of $5 billion. Penske primary products are full service leasing, contract maintenance, and commercial and consumer rentals. Penske Logistics provides integrated and warehouse distribution center management, and Leaseway Auto Carriers supplies automotive carriage services. Penske Truck Leasing is one of the nation's largest transportation companies with billions of miles of experience. Penske's Specialized Equipment Services department provides comprehensive fleet maintenance specifically to the transit, utility and municipal sectors. Their company is positioned for continued growth in the fleet maintenance, leasing, and logistics business. Rosemead Dial -A -Ride and Explorer Services Proposal It., 27 re nUNCPOETAnoN CONCEPTS Penske Contact Information Penske Truck Leasing Company, LP Route 10 Green Hills P.O. Box 563 Reading. PA 19603 Russ Scararrastra - Vice President Phone: 610 -775 -6153 Fax: 610- 796 -2985 FT,,,. r,_ Tri-Met 4012 SE 17th Avemre Portland, OR 97202 Tony Bryant - Director of Maintenance 503 - 962 -4955 Penske maintains 210 paratransit buses and 15 sedans for Tri-Met of Portland, Oregon in a captive shop operation. Maintenance is performed at an on -site shop with dedicated technicians working on a multi -shift basis to perform the majority of the maintenance services during off - peak hours. Tri-Met provides comprehensive transportation needs to the citizens of Portland and these buses play a key role in the transportation of the elderly and handicapped patrons Tri-Met serves. Penske was selected because of our expertise in preventive maintenance programs designed to prevent downtime and at the same time keep costs in line. Penske also was recognized for a very smooth transition from the previous vendor's operation and for the professional manner in retaining the existing workforce that was in place. San Jose Airport 1661 Airport Blvd., Suite C -206 San Jose, CA 95110 Robert Lockhart - Director Landdde Operations 406 -277 -5249 This Silicon Valley airport is a major thoroughfare for business travelers in the Northern California area. Penske supports the City of San fuse with 14 Gillig diesel low -floor buses and 20 CNG buses that provide passenger transportation between airport terminals, parking facilities, and the rental car center. All of these buses are under a Full Service Lease with Maintenance Contract The Full Service Lease concept provides great Rexibility to the City of San Jose, as there was no need for immediate major capital expenditure to purchase their new fleet The city could also select their bus operator independent of the procurement of the vehicles. Port of Oakland One Airport Drive, Box 45 Oakland, CA 94621 Lester Padilla - Airport Operations 510- 466 -7647 Penske Truck teasing performs Full Service Contract Maintenance on 20 Gillig 40' diesel buses serving the Oakland Airport. These units operate 24 hours a day, seven days a week Rosemead Dial -A -Ride and Explorer Services Proposal Page 28 Ir 1RWSPORTITOH I.,, ",a transporting airport visitors between the terminal and the parking garage. The City of Oakland was looking for a dependable partner and chose to outsource with Penske when their fleet needs expanded in 1998. Penske's Oakland District is responsible for the ongoing maintenance of this transit fleet Additionally, the Port of Oakland chose GE Public Finance to provide low cost tax- exempt Financing on the new equipment. Proposed Maintenance Shop As mentioned in the facility section, Penske has a fully equipped maintenance facility strategically located at 1500 S Greenwood Avenue in Montebello. The shop is open 6 days per week from 1:00 am to IIO0 pm. The majority of work on the Rosemead revenue fleet will normally be completed during non operating hours, which includes evenings and on Saturday. The facility and lot offer easy access for vehicles with a drive in bays. Running repair, parts and tire storage, and maintenance equipment storage will take place here. The shop has lifts and all necessary maintenance equipment in place. Penske has mobile maintenance trucks at the Montebello location that can be dispatched and to the service area in minutes if necessary for emergency maintenance report. We anticipate a maximum response time of 15 minutes The repair time is contingent upon the issue at hand. in the event of a vehicle break down that can not be repaired utilizing the mobile maintenance truck, the vehicle will be taken either driven (if drivable) or towed to the Montebello facility for immediate diagnosis and repair. Penske will have a minimum of one Technician assigned to the City of Rosemead fleet during all operating hours (Sunday on -call) so that fleet maintenance and repair will take priority. Routine maintenance will be completed within a twenty-four hour period. Penske's District Manager, Mr. Jerry Perez will be responsible for the coordination with TC for the City of Rosemead neet. Jerry has over 15 years of fleet maintenance experience and is familiar with this type of vehicle. He will be located at the Montebello location. Penske employees are backed by a team of technical specialists and managers who are available to them to advise and assist them in the operation of their maintenance operations when unusual situations occur or during the startup of a new shop. District Service Managers can depend on the assistance of their Area Maintenance Managers along with Milton Jenkins, TC's Director of Maintenance from our corporate support team. The combined years of experience, implementation of industry best practices and cumulative expertise that Penske brings to each of its shops and extends to all of its managers is unparalleled in the industry. Routine Maintenance ' Penske will perform all engine, chassis, and body preventive maintenance as recommended by the manufacturer, to include fluid exchange, component replacement, lubrication, inspection points, and services. Penske will use the manufacturers' specified replacement parts, oils, and lubricants specified for each vehicle type. Effective PM management targets the elimination of down time due to unscheduled repairs. PM services that focus on preventing failures are a key element of Penske's PM regimen. Specific tests, such as oil analysis to detect contaminants, can predict component and system failures Rosemead Dial -A -Rule and Explorer Services Proposal Page 29 re TEAEePOET.4gN CONCEPTS before they happen. These tests allow our technicians to make adjustments andlor repairs that, if left untreated, may require on- the -road assistance later. Equally important, our ability to track and analyze our PM program's effectiveness through Penske's MyFlectAtPenske.com maintenance management system will enable us to implement an optimal maintenance schedule for the PVPTA. Our focus is to minimize downtime and prolong the life of the bus components by anticipating, diagnosing and repairing components and systems prior to failure. In essence, Penske adheres to a proven practice of predictive maintenance. Penske will provide laboratory engine oil analysis and transmission oil analysis on every PVPTA- provided vehicle. Reports of the analysis will be made to the PVPTA and kept in the vehicles electronic and hardeopy File. Preventative Maintenance Scheduling Our team will work closely with the Penske fleet manager and operators to provide convenient advance scheduling for all work to be performed under this REP. Penske will track each vehicle's PM and repair history electronically so that the PM schedule is generated automatically by the system. Using this method, we can issue 30 -day advance notices to the fleet manager for all PMs coming due, thereby preventing missed or delayed PMs. Vehicle Safety and Emissions Impections The Penske team conducts full safety and regulatory inspections of all vehicles and operating equipment as required. All federal, state and local criteria will be met or exceeded. Penske makes safety related inspections and repairs a priority. All vehicle safety and emissions inspections are tracked through MyrleetAtPenske.com to provide a permanent, complete record of compliance. Road Calls and Towing We will contact the Penske maintenance facility for emergency service during all operating hours. Since the shop is open from I am to ❑pm 6 days per week, they will always be available to assist during most of the operating hours of the Rosemead Dial -A -Ride and Explorer services. When a call is received, the service coordinator logs the time, date, caller identity and type of emergency into an electronic file. This file remains open until the situation is resolved. It is updated in real -time with specific information on the time and type of service provided. Minor Repairs and Fluid Services Penske provides a quick fix service for minor repairs and maintenance service for all vehicles covered under this contract during most hours of operation. Quick fixes are limited to repairs and service that can be accomplished in less than an hour. Such services include such items as wiper blade replacement, fuse and light bulb replacements, topping off of fluids, and checking tire inflation. Warranty and Recall Work Penske performs comprehensive warranty work and administration for all vehicle and equipment types. Penske does not limit its recovery efforts to the OEM. They have in place warranty recovery programs with many component and specialized equipment manufacturers. All warranted repairs, without regard to dollar amount, will be submitted for reimbursement. Additionally, policy adjustments or out-of-warranty claims will be aggressively pursued. Rosemead Dial -A -Ride and Explorer Services Proposal Page 30 re s ao TRPNSPOBTPTiOx CONCEPTS Penske will acquire all necessary technical service bulletins as required to properly service the City of Rosemead vehicle fleet. Road Testing Penske road tests all vehicles that have had repairs. Road testing is especially important when repairs or adjustments to safety- related assemblies, such as brake systems, wheelchair apparatus or aerial lifts have been made. investigations and Audits Penske will process all documentation required by state and federal DOT regulations, and directly handle any audit of the fleet maintenance records. In addition, we will provide support in the technical investigation of incidents, such as Rre, a¢idents, or other issues of a technical nature. Management Information System Penske has an automated vehicle maintenance software MyFleetA[Penske.com and PartsNetsm systems in place at the proposed location. These systems are accessed online through Penske's intranet and are RrewaR protected and password secured. Penske's MyFlectAtPeuske.com and PartsNet systems are proprietary systems that, working together, manage pares inventory in conjunction with maintenance service records. Penske's in -house IT department maintains the MyFleetAtPenske,com and PartsNet programs and downloads upgrades to the software via the intranet, No on -site software maintenance is required. MyFteetAtPmske.com MyFlectAtPenske.com is Penske's proprietary maintenance management system that they have installed and run in every Penske shop across the nation. It has evolved over the years to become the cornerstone of their operations, directing work schedules, tracking service and storing the historical fleet/service data. We highly recommend that the City of Rosemead proposal evaluation team visit the local facility in Montebello for a demonstration of this system to see how service is scheduled and the system tracks work in the shop, can recall a vehicles repair history and generate management reports. Penske uses MyFleetA[Penske.com to schedule, track, and monitor all PM and repair activity. With its electronic database, their technicians can see the PM and repair history of each vehicle at the time of service, which enables them to spot recurring or related problems. In addition to organizing and prioritizing fleet maintenance and repairs, MyFleetAtPenske.com records data on every technician's efficiency, vehicle repair and PM to monitor quality and timeliness. Penske uses the data it collects in MyFleetAtPenske.com in a number of ways — to maintain productivity levels, to identify additional training needs for individuals and to evaluate tooling levels. Each Penske repair order recaps the following information: a. Vehicle number b. All labor costs c. All parts used for the repair Rosemead Dial -A -Ride and Explorer Services Proposal Page ;I re LPnH$�OPixTCNC.NCEJrS SE `CJ d. Any warranty claim that was filed e. Complete description of the work performed Penske maintains both hard copy and electronic records on fleet maintenance and repairs. Repart Type Des ciao Details all applied labor activity including job names and hours worked. The report can be sorted by job APPLIED LABOR description, shop user, date, or shin Additional selections are categorized by component code and whether to include shared jobs. Details unapplied labor activity, including job names and (lours worked. The report can be sorted by job ❑NAPPLIED LABOR description, shop user, date, or shift. Additional selections are generated by a specific job description. Details the percentage of efficiency for jobs with goal FMCIENCY BY times and jobs without goal times. The report is sorted INDIVIDUAL by selected dates, sh.2 user(s), and shifts only. Details, in a chart format, the unapplied labor activity by BY workday (Mon.- Sat), including job names and hours WORK DAY (CHAR WORK DAY (CHART) worked only. Details, in a chart format. all Finished ROs by workday (Mon -Sat), including those vehicle jobs that are ]M% FINISHED WORK ORDER complete, those that are clean. and those that are ANALYSIS (CHART) delivered when promised. The report is sorted by selected dates only. You can also view any exceptions by clicking the View Exceptions hurt... Details the paid hours. by applied, unapplied, accounted, PAID HOURS and unaccounted time. The report is sorted by selected dates, shop user(s), and shifts only. Details the number of applied labor jobs that exceeded ACT STANDARD A'ACTUAL the set goal time, for a specified time period. The report IXCEP ONa is sorted 6 selected dates only. _ Details all information gathered from the reports, into a SCORECARD one -page synopsis. Myf leetAtPenske.com maintains the following data and information: • Work orders • Assets and equipment • Technician productivity and performance • lnspenion of assets and equipmen • Issue of stock or parts inventory • Vendors and suppliers • Fleet assets • Preventive maintenance scheduling Rosemead Dial -A -Ride and Explorer Services Proposal page 32 To TRANSPORTATION CON -EPTS MyFleetAtPenskecom software and hardware is proprietary to Penske. Upon termination of the contract all MyFleetA[Penske.com data will be provided to the City of Rosemead in both hardcopy and as an ASCII file. PartsNetSM Penske's PartsNet inventory management system uses bar coding to track each part from the time it enters the system until it is used for vehicle repair or maintenance or otherwise disposed of A master file of all parts in inventory throughout Penske maintenance facilities is managed by associates dedicated to this task at our corporate headquarters in Green Hills, PA. Technicians will have a discrete local catalog of the parts that are stocked at our Ceres location. However, technicians will also have the ability to search Penske's National Catalog of parts to locate parts that may be needed, but are unavailable at the shop. Below is a sample of what is included in a Penske bar code label. •Supplier pare number and description at top -item barcode number •Stocking location (Parts Room section 018. bin 035) -Date purchased •Delivery reference number -Manufacturer's part number To aid the technician in locating the correct part, PartsNet can search the local or national parts database using multiple filter options. Additionally, parts are cross - referenced to the suppliers /manufacturer's part number to aid in locating the tight part as quickly as possible. Maintaining and reogiering inventory is greatly simplified using PartsNet, as the system will advise users when parts inventory is low and what quantity to reorder, These thresholds are entered into the system during the transition and startup phase of operations. As new items are added, the parts database is updated to set inventory levels and reorder quantities. Managers can initiate a purchase order for parts from PartsNet, which adds efficiency to parts operations and reduces the possibility that parts will not be reordered in a timely manner. Having the parts to complete repairs is essential to maintaining fleet availability. In the Inventory Quantity column there are alert blocks that indicate the level of inventory. Red is critically lowldepleted, yellow indicates minimum number in inventory, and green (not shown on a reorder screen) indicates adequate inventory levels. By using barcerdes, there are fewer keying errors on repair orders, which in turn ensures the correct part number and price are applied to the repair order. The accuracy of the repair order information also helps facilitate processing of warranty claims with the supplier. An accurate inventory count. meticulous record keeping and usage assignment are essential to running an efRcient maintenance shop. Penske's integrated service management and inventory management systems build accuracy, efficiency and greater cost control into our shop management. Penske can provide the management systems that assure the City of Rosemead and TC accountability. Rosemead Dial -A -Ride and ExPlorer Services Proposal P., 33 IV 7RANSPORTATON CONCEPTS Driser Inspection Penske has developed a Drivers Vehicle Inspection Report for bus, tracter/trailer and straight truck drivers. This form is in compliance with the Federal Motor Carrier Safety regulation 396.11, which requires driver inspection reports for these types of vehicles. As part of Penske's training offered to customers, they will work with TC to train our drivers to perform these pre -trip inspections and provide aids to the drivers to "walk them through' the process Waste Disposal Penske will be responsible for disposing all trash and other wastes, including waste oil, generated during the course of the contract. We are committed to actively protecting the environment Our employees working with and handling hazardous materials are provided with training and management oversight to ensure their actions are conducted in accordance with current City of Rosemead requirements state, and Federal laws and regulations. Penske's environmental department is staffed with four full -time professionals and two support personnel. This department, as well as every Penske employee, is dedicated to protecting the environment. As pare of the environmental team, Penske employs a specialist whose job it is to arrange sampling, testing and disposal of wastewater sludge, track discharge permits, and to ensure discharges are in compliance. They will comply with all Hazardous Materials Codes including the permitting and inspection process. Additionally, it is Penske's policy to recycle all used tires and air conditioner refrigerants. When disposing of material generated at one of its facilities. Penske handles the waste stream properly and professionally. Specifically, they use only national vendors who are authorized to transport and dispose of used oil, parts cleaning solvents and spent lead acid batteries. Their vendors are selected based on their commitment to protect the environment and their compliance history. Each Penske- managed Facility maintains all applicable records for all waste streams generated by the vehicles they service. MSDS sheets for all of the items used in the shop operations are also kept at each facility. Penske will obtain the permits required to handle and dispose of waste materials and will be responsible for compliance with the terms, conditions and requirement of such permits. Quality Programs Penske is dedicated to a formal improvement process called Dedication to Excellence. Their philosophy of continuous improvement is intended to set the tone for relationships with our customers, employees and suppliers. Like TC, they understand that to continue to succeed, they must build on their strengths to produce a positive experience for their customers. To drive their company toward continuous improvement, Penske has in place programs to monitor and improve the process both within the organization and with their customers. Voice of the Customer This program measures satisfaction with each customer at every customer location twice a year. The process provides Penske with performance information on all key aspects of the services we Rosemead Dial -A -Ride and Explorer Services Proposal Page 34 rennsvoarnnen coucsrrs are providing. From this they can identify areas that customers appreciate, as well as, where they can improve. Maintenmem Effectiveness Po sass (MEP) This program measures a technician's performance against established goal standards on a per - job basis. Penske provides every technician a written annual review of their overall performance. Additionally, each shop audits preventive maintenance inspections for quality and cost effectiveness on a weekly basis. Continuous monitoring of their processes enables Penske to implement corrective measures based on the program goals and the frequency of repeat repairs. District Team Meetings A district team meeting is a monthly gathering of all district employees to review company and district performance, identify opportunities for improvement. provide a forum to share ideas, and to recognize individual and group achievement. The overall goal of this process is to improve Penske intra- organizational communication and performance. GE Quality Perspective As part of the GE family of businesses. Penske Truck teasing has adopted the Six Sigma quality initiatives embraced by General Electric. Culturally their goal is to be nearly flawless in executing our key processes. Six Sigma Six Sigma is a structured process that Penske uses to work toward the development and delivery of near - perfect products and services. The Six Sigma process is based can the theory that by identifying and measuring defects in a process, you can systematically remedy each defect until the process is near perfect. Penske's customers are the core of their business. Using Six Sigma they look at their business from the customer's point of view so that they can examine the customer's experience and work to perfect the services provided. The quality initiative has as its goal objective and unbiased measurement of their performance "in the eyes of the customer" on their customers' CTQ (Critical to Quality) issues. These measurements are taken regularly, and they use them to work toward continuous improvement through workout sessions with all customers. Penske regularly performs audits of its PM inspections and the follow -up work done by their technicians. This practice ensures that quality PM inspections are done at all times and that the slightest slippage in performance can be corrected before adverse effects are seen in vehicle availability or performance. Penske service supervisors, branch managers and area maintenance managers Perform the audits. Vehicle Cleaning The cleanliness of the vehicles that are used for the provision of transit service is an important indicator to the passengers of the quality of the service. The exterior and interior cleanliness of the vehicle is readily noticed by the passengers and contributes greatly to their perception of the service quality. As previously stated, in order to address this critical service component, Transportation Concepts will utilize a utility worker as well as an outside vendor who will Rosemead Dial -A -Ride and Explorer Services Proposal Pagc 35 PV 7RAaSPORTA71ON COKEPTS be responsible to maintain the consistent cleanliness of the fleet. The project Manager will use a calculated schedule to monitor the cleaning of the fleet and to ensure that each vehicle receives its' required cleaning and detail. on a daily basis, all vehicles utihzed in revenue service will have the interiors swept and wiped down. At a minimum of twice weekly, the exteriors will be Fully scrubbed and washed. In addition, the wheels and inside of all windows will be cleaned, and scrubbing of oil or other excessive residue off the rear end; dusting or vacuuming of all seats, dashboard, stanchions and exposed surfaces: and sweeping or vacuuming of all floor areas, including the removal of gum, grease. oil, etc will be performed. All graffiti, interior and exterior, that is cleanable will be removed as soon as practicable. If the graffiti is obscene, or,gang related, it will be removed immediately, or the vehicle shall not be used in revenue service until corrected. All seats will be dry when in revenue service. Complete interiorlexterior vehicle details will occur every 6 months to maintain the cleanliness levels expected by both TC and the City of Rosemead. These will include steaming seats, performing a deep clean on the interior floors, applying a wax sealant on the exterior bus, - polishing all wheels and reconditioning all rubber components. Vehicle Fueling TC vehicle operators will fuel all revenue vehicles at the end of each service day at a card lock fueling station. If a problem occurs with the fueling station, the City will be immediately notified and the bus will proceed to an alternate fueling station. Rosemead Dial-A -Ride and Explorer Services Proposal Page 36 YViA CON WPrS SE AO M Safety Program Driver Safety Record With attention to safety TC is proud to have continued over the years to recognize an outstanding Safety Record. Over the last 5 years, Transportation Cancepts has traveled ewer ¢5 million miles and has averaged over 150,000 miles of safe driving between reportable accidents. TC's approach starts with investing the time through training to make every employee extremely safety focused, ultimately leading to a enriched safety culture which will be a significant benefit to The City of Rosemead's Dial -A -Ride and Explorer Services. Safety Policy and Awareness The effectiveness of any program is dependent upon the existence of a clear direction. This is particularly true in the area of safety. Transportation Concepts has adopted a safety policy statement that declares the following: • Safety is the number -one priority of our operations • Safety is everyone's Responsibility • All accidents are preventable • All unsafe alts and conditions most be eliminated to prevent accidents • Safety is not simply another rule to fallow, buf a aiding principle. Monitoring A great promoter of awareness, Transportation Concepts utilizes a thorough system of monitoring to review/record and guarantee the effectiveness of the Safety Program. Drivers' motor vehicle records will be monitored through the State of California's program, in which an updated MVR report is generated every twelve months, in addition, on- street observations are performed as well as paperwork reviewed. Observations are documented and serve to provide valuable feedback to the employees regarding their performance. Safety performance is also monitored in investigating, reviewing, compiling, and analyzing accidents. Every accident is thoroughly investigated by the Safety Department. The result of the investigation is a determination of preventability. Transportation Concepts defines a preventable accident as one in which the operator failed to do everything reasonably possible to prevent the accident. In the event that an accident is deemed preventable, retraining is scheduled. The combination the implementation a thorough safety policy, a � recruiting and screening focuses process that focuses on safety, a comprehensive training program, and a monitoring system to record and identify performance, results in a genuinely safety onented company. The safety of the services provided by Transportation Concepts is acknowledgment of the success of the overall program. Rosemead Dial -A -Ride and Explorer Services Proposal Page 37 IC TaANSPONTAn01 C..N -EPiS Safety Incentive Program Our company has in place an incentive program that promotes safety and rewards exemplary safety performance. Everyone responds to a benefit Most of what we do is with the understanding that there will be a benefit to our actions. With regard to vehicle accidents or a worker's compensation injury, a safety program establishes an incentive to be safe. It encourages each employee to do things the right way, which is the premise of our "Safety Culture ". Rosemead Dial -A -Ride and Explorer Services Proposal Page 38 Re.rd Achievement Employee of the Qua Criteria No accidents/inaidcnts, Awarded to one driver at Perfect attendance location In proper uniform Select promotional items to be This achievement is based on No injuries presented by Manager at three months of performance. No valid complaints monthly safety meeting If all other criteria are met, No conduct violations $50 gift card presented manager most select winner based on who most clearly exemplifies TC's safety philosophy for the time period . QOe Year Safe Driving Award No Preventable Awarded to each driver at that accidents /injuries si00 gift card presented meets criteria',, One year Safety pin This achievement is based on one IU=ano Five A td Y No Preventable accidentsfinjuries $300 gift card presented Awarded to each driver that meets criteria over 5 year Five year Safety pin period Safety Jacket Rosemead Dial -A -Ride and Explorer Services Proposal Page 38 TorAnnSPORI CONCEPTS Q�-�B N. Screening and Selection Program Job Description When an applicant arrives at Transportation Concepts to All out an application for employment, they are given a job description that describes in detail all of the aspects of the job that the applicant will be expected to perform if they are selected for the position. Application review The review of the application includes statements by the applicant regarding their previous employment history, their previous driving record history, any history of vehicle accidents, and any history of workplace injuries. Motor Vehicle Record Check Each applicant is required to submit a current H -6 printout from the Department of Motor Vehicles, which details the applicants' driving record for the past ten years. Only original, current H -6 reports are accepted. Any applicant who is unable to provide this is not given fiuther consideration. Interview All of the staff responsible for interviewing have been trained in specific questions to ask that among other things will identify an individual's initial skills and more importantly their attitude towards passengers , peers and the service they were provide. Reference Checks The applicants must identify on the application form their three most recent employers. In addition, they must sign an authorization form, which gives permission to their Former employer to comment upon their performance as an employee. The employment references that each applicant identifies are contacted and questioned about the work performance of the applicant. All of the responses gained through these references are documented in order to provide organization and structure to the process. Criminal Background Check Each current Transportation Concepts Operator providing service for Rosemead Dial -A -Ride and Explorer services Service has successfully passed the Following background check before hiring; these qualifications must also be maintained throughout employment. • Must Imve five years of driving experience. • May have one break or interruption in holding a valid license of no more than 90 Jays during the five -year period immediately preceding the submittal of an employment application, The break or interception cannot be the resuit of a state having suspended or revoked the license and the candidate must still be able to demonstrate that they have a mininrom of five years driving experience. • No felony convictions. • No more than two st -fault or preventable accidents in the last three years. • No more than two convictions of moving violations in the last three years. • When combined, no more than two incidents (preventable accidents or moving violations) during the last three years. • No record of DUI or DWI within the past 15 year. • Not subject td outstanding warrants For arrest Rosemead Dial -A -Ride and Explorer Services Proposal Page 39 �.srefillen oox.Ts Physical and Drug Screening All Transportation Concepts employees must pass a physical examination and a drug screen prior to being accepted as an employee. The company's physical examination and drug screening program meets the Department of Transportation (DOT) requirements. The company's local DOT certified facility is US Healthworks Medical Group who conducts the medical screening and issues a DOT medical card. The company's drug screening program is conducted locally by US 1 Healthworks which meets all Federal Transit Administration goidelines. `t Drug and Alcohol Screening Transportation Concepts is committed to providing consistently safe and dependable transportation service to the passengers of the transit systems that it operates. In compliance with these goals, and with the Federal Transit Administration's requirements, the company has adopted a Drug -Free Workplace Policy. The Screening Guarantee: • To ensure that employees are not impaired in their ability to perform their assigned duties in a safe, productive and healthy manner. • To create a workplace environment free from the adverse effects of drug and alcohol use and rnimse. • To prohibit the unlawful manufacture, distribution, dispensing, possession or use of controlled substances • To encourage employees to seek professiunal assistance anytime personal problems, including alcohol or drug dependency, adversely affect their ability to perform assigned duties Transportation Concepts' Drug and Alcohol screening policy applies to all safety- sensitive and non - safety- sensitive Transportation Concepts employees, paid part -time employees and contractors when they are on TC property or performing any transit related business for TC. All safety- sensitive and non - safety - sensitive employees shall be subject to the following testing: • Pre- Employment • Random • Post - Accident • Return to Duty (after Leave exceeding 30 days) Selection Criteria Once the employee completes the seven steps, the following criteria will be reviewed and must be met before employment is offered: • Five years minimum driving experience, including a minimum three year U.S. residence. • Minimum 25 years of age. • Possession of all required licenses, including a Commercial Driver's License Class B driver's license. is Have the ability to obtain the special permits and endorsements. Proven ability in the area of customer service. Rosemead Dial -A -Ride and Explorer Services Proposal Page 40 re TRANSPORTAT ON CONCEPTS SE O • Be able to speak, write and understand English and possess the capability to perform simple mathematic functions. • Provide proof of U.S. citizenship or legal alien status, must have lived in the United States for three years. • No negative feedhack on ex- employment references. • Demonstrate compassion and sensitivity for customer service and passenger assistance. In addition, if it is discovered through a Motor Vehicle Record Check that an existing employee has an infrxtion and has not notified us it could lead to termination. If the employee has notified us, the infraction could result in re- training or termination depending on the contract and the infraction. Rosemead Dial -A -Ride and Explorer Services Proposal Page 41 IV TRANSPoRTATaN eoNetrTe ). Tnining and Retnirdng Program hiver Training raining, at Transportation Concepts, is a comprehensive program hat encompasses new driver training, orientation to the safety policy if the company, and regular, ongoing m- service training for a11Ir :xisting employees. using the company's proprietary Driver Training trogram, which has been developed using materials from the transportation Safety Institute (TSI), TAPTCO, APIA, The National iafety Council, ADA, CTAA PASS and OSHA, the Transportation Concepts new driver training program provides both classroom and TAPTC07 behind - the -wheel instruction. The key elements in our operating procedures arc the concern our professional bus operators demonstrate for the safety and comfort of their passengers, and the drivers' effective technical performance in operating the equipment. The ongoing training will be conducted by TSl Certified Trainer Marvin Williams. Mr. Williams, along with oversight by Brian Connell, our Area Regional Manager, to insure that all training requirements, including all company policies and procedures, contractual requirements, and those required by regulatory agencies governing transit in the State of California are carried out. Drivers who have at least 6 months of actual in- service experience will receive a minimum of B hours of TC Specific training. Drivers who have less than 6 months will be required to complete the following training program. ♦ 40 hours classroom instruction ♦ 40 (minimum) hours Behind the Wheel training to include CDL and Revenue Training This new, driver training course provides instruction in the following general areas: ♦ Driver Responsibilities and Procedures ♦ City of Rosemead Dial -A -Ride and Explorer services i TC Policies and Procedures ♦ Public and Passenger Relations • Passenger Sensitivity Training ♦ Lik Operation and Wheelchair Securement ♦ Defensive Driving ♦ Substance Abuse Program ♦ Map Reading ♦ CDL training ♦ Radio Communication ♦ Emergency Procedures ♦ Accident Reporting ♦ Passenger Loading and Unloading ♦ Fare Policy and Collection ♦ Driving Skills Rosemead Dial -A -Ride and Explorer Services Proposal Page 42 TC t SO TATJON CONSEPTS ♦ Vehicle Operations ♦ ADA Regulations Defensive Driving The defensive driving component of the training program is the National Safety Council's Defensive Driving Course. Films, tapes and lectures, as well as behind the wheel instructions are provided. The DDC -8 program provides training on vehicle breakdown and accident procedures, and emergency procedures and practices, including emergency vehicle evacuation. All drivers participate in our Defensive Driving Program, a portion of which is devoted to vehicle operation procedures in bad weather. Transportation Concepts will provide, at a minimum, forty (40) hours of individual, behind - the -wheel non - revenue instruction to each revenue vehicle operator driving in the Rosemead Dial -A -Ride and Explorer Service. This training shall provide the student the opportunity to learn (drive) as many of the routes included in the service package as possible and to gain a broad understanding of the System service area. A sample training program is included in this section. As a new operator is trained. they progress to on the road training with a qualified driver trainer meeting the requirements as outlined above. This individual will reinforce the basics of defensive driving and the handling of the specific vehicle they will be operating. 'lime is also spent as a participant/observer. Following are some of the components of the behind- the -wheel training program: ♦ Basic vehicle handling skills including; starting, stopping, turns. and backing ♦ Proper loading and unloading procedures. ♦ Proper lock -down (equipment) and securing procedures. ♦ Paperwork requirements. ♦ Specific route training. ♦ Providing passengers with courteous and comfortable transportation. • Proper use of the radios. • Care and maintenance of the vehicle and equipment, accident procedures, dress code. • Special driving skills needed when transporting passengers. • Special driving skills needed when driving in periods of rain and or unseasonable weather. During the behind- the -wheel training program, the trainee, under supervision, performs all service driving, all paperwork and all radio communications. Throughout the training program the qualified operator trainer is continually evaluating the performance and personalities of candidates in an effort to recognize the individuals who have the best chance to succeed. Not all people are able to deal with the demands of public transit. The behind -the -wheel portion of the training program can be a very useful mechanism for screening those individuals not suited for public transit service. Rosemead Dial -A -Ride and Explorer Services Proposal Page 43 rnanseo+rxna+coxctrrs Transportation Concepts uses proven, effective, and up -to -date classroom procedures. By using these techniques, correct procedures are reinforced and become automatic, thereby, reducing the chance of error, particularly during emergencies. This period may be extended if necessary to meet the individual needs and demonstrated skills of the new driver. During this span of time, the operator trainer completes a Driver Evaluation Form on the new driver, and meets with the new driver and the project Manager at the end of this training phase to discuss the evaluation. Any deficiencies are noted and must be .,ccttd before the driver is authorized to operate without the senior driver on board. Transportation Concepts' training program exceeds the training standards established by all regulatory agencies. Our company's proprietary program uses materials from the National Safety Council, Smith System, Amencan Red Cross, and the Transportation Safety Institute. This comprehensive offering is another assurance that only the most qualified and knowledgeable operators are placed behind the wheel. Our drivers are often trained with endorsements exceeding the minimum requirements, as this allows more flexibility within our Arms' operations. Operators are also required to maintain a current medical card. Transportation Concept's keeps a database of all company drivers together with the expiration of licenses and endorsements, thereby assuring contract and legal compliance. we participate in the DMV Employer Testing Program and are in fill compliance ,nth their annual audits. "transportation Concepts' on -going training program will ensure a safe operating environment and address unsatisfactory operator performance, provide refresher training and safety awareness for all operators , and provide training if an operator switches to a different sizeltypc of revenue vehicle. The company's training program also includes on -going in- service training for all of the employees. This training includes monthly safety meetings, safety orientation for new employees, and retraining as necessary for employees who have been involved in accidents. In addition, drivers will conduct a one hour evaluation ride check with each driver at least once every three months, and one hour refresher training on proper use of wheel chair lifts at least once every 6 months. All preventable accidents result in retraining for the individual in an effort to prevent recurrence of the accident. Training is customized for the individual based upon the nature of their infraction. pleax see ample training program below: Rosemead Dial -A -Ride and Explorer Services Proposal Pagc 44 rc= TgAN5e4RIATION CONCEPTS 3vu'u +tnrloe Caua'r +. 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Lan 2 evercise pogrom -curs n' ClaCI. ssroom Rosemead Dial -A -Ride and Explorer Services Proposal Pope 46 re TPPNSPORTnTION CONCEPTS Customer Service Training Transportation Canetepu bAiem providing excdkne Customer Serwce has, been the backbone of our opentamizI me r Transportation Concepts infiltrates the idea that our goal is to deliver exceptional customer service in all areas of or business. Our customers should experience customer satisfaction upon every interactive, with any representative of our organization. Our program incorporates the following principles • Teaching importance of excellent customer service • Developing the operators professional image • Establishing positive relationships with customers Each employee is required to review Customer service principles and implement simple methods to ensure that they are projecting a positive image and providing a pleasant experience for those they come in contact with on a daily basis. The customer service a theme is common throughout our proposal, but more importantly, it will be our standard operating principles in place for the Rosemead Dial -A -Ride and Explorer services. We continuously strive for customer service excellence and provide tools to our employees so that Rosemead Dial -A -Ride and Explorer Services Proposal Page 4] Leon pins," Vgae. Uses s¢vla heft pest 'Detrierve Wdeuserve handouts vetvcle acPtlenls; uses Dnvina anvrg Nalbnol Suet, Rolncil Inlerac rva vWeo limners LenON b t Holes Lwdr4m. Clesvomr 8 On B TC ab Ina KnCW aen MenIX.uts Reviews all 1pere4M58 I Rills (Memeng u"amdnaare, ernerg,excrlsols. s Rules& NIa¢s for P,oceaures TC TC antl Me customer ¢I ltles and Cestairseres,ex. GN's sense alw tion Rel doce011aw Review altis Le 1 4 hpurs Laroh readw NIs mania. L Ipn: .11 Vame25 are classroom 1 rorotasanasign retained W .O' Isc dawn nu.1 prev.d s moles Learn TC'szero lack, i Nemewzeso ldde�e policy Maslance ire narb0uts se. re harm lfalmny n. pltlVen4dn st rxv ICISUbstanee anus¢ ovni. rany review the lnotlaoe stuse Mdmum rck 0 sabst ence aoUem. Lents 2 nears Location Hazardous I.onac Learn TCS Oml IrarugsatlnuniLeletlm Sunstancvs fa 4 cmgliaoce veil.OSNFs Be,ared proxies aeelvalaor caurel pram EXpp'NB10 es PrOpnretlness occwel,ond ManOnvts Hazardous substances. h,nlalca, and Lenum M 2 a 'conco us Hairs suostarvws toast'. closswln Customer Service Training Transportation Canetepu bAiem providing excdkne Customer Serwce has, been the backbone of our opentamizI me r Transportation Concepts infiltrates the idea that our goal is to deliver exceptional customer service in all areas of or business. Our customers should experience customer satisfaction upon every interactive, with any representative of our organization. Our program incorporates the following principles • Teaching importance of excellent customer service • Developing the operators professional image • Establishing positive relationships with customers Each employee is required to review Customer service principles and implement simple methods to ensure that they are projecting a positive image and providing a pleasant experience for those they come in contact with on a daily basis. The customer service a theme is common throughout our proposal, but more importantly, it will be our standard operating principles in place for the Rosemead Dial -A -Ride and Explorer services. We continuously strive for customer service excellence and provide tools to our employees so that Rosemead Dial -A -Ride and Explorer Services Proposal Page 4] re TRANSPORTATIC eWCEPTS hry can deliver exceptional customer service. Our objectives for the program are described aelow: • Understand who your customer is • Define exceptional customer servire for that individual (riding passenger, caller asking for information, caller requesting a ride, etc. • Identify the benefits of great customer service. • Recognize barriers to the delivery of outstanding customer service. • Demonstrate how to measure customer satisfaction levels and take corrective action if needed. • Learn techniques for dealing with angry or upset customers. • Develop a personal action plan to improve customer service skills. Knowledge goes a long way toward the delivery of exceptional customer service. It is critical that each employee understand the service to Include time points, directions, customer base, and the City of Rosemead's priorities and expectations. Fach employee should have extensive knowledge as to how the system works and if they do not have an answer for the request at hand, provide a valid resource for the requester. Each employee will be coached on the value of effective communication and understanding that everyone communicates differently. Maintaining composure and kindness may he difficult sometimes but in the end. it always pays ofT. The lesson "its not what you say but how you say it" is one that takes some people years to learn. Our employees are coached on how to use language to its best advantage during customer interactions. Special emphasis is placed on learning to say "no" in ways that reduce conflict and eliminating phrases such as, "that's not my job," and "I dent know." Not all customers are easy to deal with. However, realizing that there are times when the attitude they come on the bus with or call on the telephone with has nothing to do with the person on the receiving end. Using case studies from other transit operations, participants will learn in this discussion how to effectively interact with angry customers, complaining customers- Transportation Concepts' primary goal is to deliver exceptional customer service. If we are fulfilling all of our contractual obligations, we should have extremely satisfied customers that experience a pleasant, safe, and timely ride, as well as expedience and professionalism if they call in for a reservation or need system information. Such concepts are a significant part of our day at Transportation Concepts. We emphasize the importance of these concepts and how they can assist in and out of the workplace. Customer Service Programs TC is committed to the highest level of customer service to customers of the Rosemead Dial -A- Ride and Explorer services system. We have successfully capitalized on the same high standards our company currently demands from all employees, especially those that interact with the public. TC has years of experience in managing transit operations. Accordingly, when we supplement our experience with proper hiring and continued training, we are confident our employees will provide an environment that Fosters a safe, efficient, courteous, and quality experience to each of the passengers that utilizes either the Rosemead Dial -A -Ride or Explorer services service. A customized customer service training program for all employees (service ambassadors) has been developed and will continue to be used with current employees as well Rosemead Dial -A -Ride and Explorer Services Proposal Page 49 t TEMPoRTATION CONCEPTS as all new employees as a result of any turnover. Refresher training will be provided on an annual basis. Our customer service philosophy will emphasize that this is the responsibility of each employee, and will include the following: •professional Attitude — Wear specified uniforms that are clean and maintained. Be well groomed and ready to work at designated times and positions. Be calm, energetic, pleasant and polite Smile, make eye contact, and be committed to excellence. •Superior Customer Service — Go out of your way to meet customer needs, providing personalized service when appropriate. Work as an effective team member with an enthusiastic attitude. Be able to take direction with minimal supervision. •Effecttve Communication — Speak clearly and in a friendly tone of voice. Ask questions to clarify customer's understanding, and assist any special needs passengers. Seek bilingual assistance when necessary. Be an active listener and demonstrate attentiveness and sincerity. •problem Solving — Handle and resolve difficult situations promptly. Be discrete, apologize to the customer or driver, and suggest solutions. Remain calm and notify a supervisor when necessary to keep a situation from escalating. Be a pro - active problem solver and anticipate potential issues. Customer Service Plan TC draws upon its combined years of experience in developing effective customer service programs inclusive of our current location. The customer is the most important person in our business and the very reason we are in business. When they provide input we listen, whether their input is a suggestion, complaint, or commendation. We take their input seriously and use this information to improve the service we provide. In order to maximize customer satisfaction, we incorporate the following `customer rights ": • The customer receives prompt, friendly, courteous service and accurate information; • The customer receives a smile and thank you: • The customer is treated with respect and dignity, care and compassion; • The customer will be kept informed during service delays and handled with extra care • The custearner will receive prompt answers to his /her questions We achieve this goal by promptly following up on any customer feedback. Suggestions, as well as complaints, are very useful in upgrading our quality of service. All comments are responded to promptly and courteously. Customer Comments and Resolution Approach The Customer Service process includes the acceptance and identification of customer comments, investigations and response, tracking, and follow -up observations of all our transportation operations. Proactive Customer Response Action Plan All customer service Feedback is responded to promptly and courteously. Customer comments are generally received from the Following sources: telephone, written, personal contact and surveys. The objective of the customer contact program is to be responsive to the needs of the Rosemead Dial -A -Ride and Explorer Services Proposal Page 49 re m.xvosun� catcce *s rnbllc and to satisfaa.rily resolve each individual complaint based on its merits, and to do so ryickly. iach complaint received will be investigated and responded to within 24 hours. Whenever >ossible, telephone complaints will be handled at the time they are received; however, when this s not possible, an investigation will be initiated into the established procedures and how our !mployee implemented these procedures. The opinion of the passenger will be considered :arefully in resolving problems or disputes 4cceptance of Customer Comments FC will have overall responsibility in conjunction with City staff to Follow -up on all customer comments. Consequently, we work closely with all our drivers to ensure compliance within the guidelines developed collectively with the City of Rosemead. Identification Process Utilizing the information on the Customer Comment Form, TC personnel will identify the employee on the subject trip. After cronRrming positive identification of the employee, TC personnel review the Incident Log to determine if any Bus Driver reported any problems. In the event the information collected is inconsistent with the information on the complaint (incorrect employee description, etc.); our personnel will investigate other possibilities. These possibilities may include the review of earlier and later trips, the review of our camera system, and other information that may help identify the correct incident/employer. If the identity is indeterminable, the Project Manager will attempt to contact the customer to verify the information on the form. Continual Tnining Program Transportation Concepts on -going training program will ensure a safe operating environment and address employee performance, provide refresher training and safety awareness for all employees, and provide training if an driver switches to a different sizeltype of revenue vehicle. This training includes monthly safety meetings, safety orientation for new employees, and retraining as necessary for employees who have been involved in accidents. In addition, management win conduct a safety and performance evaluation ride check with each driver at least once every go days, and one hour refresher training on proper use of wheel chair lifts at least once every twelve months. All preventable accidents result in retraining for the individual in an effort to prevent recurrence of the accident. Training is customized for the individual based upon the nature of their infraction. Monitoring by Pmjen Manager and Road Supervisor On street monitoring consists of road observations and unobserved checks. Road observations are unscheduled checks designed to monitor on -time performance, vehicle cleanliness, and safe and courteous driving. Transportation Concepts will consistently strive to insure that quality service is provided in the operation of the Rosemead Dial -A -Ride and Explorer services. Here are some of the methods we utilize to ensure quality control and a higher level of customer service than that of other transportation providers: Advanced Customer Service Training The Company's expectations are clearly articulated to all employees constantly. The company's primary objectives are to provide safe, courteous, professional and dependable service to every Rosemead Dial -A -Ride and Explorer Services Proposal P'c 50 Tc rRAnseosranos ccnctrrs customer. Knowledge of these objectives is reinforced in training. Safety, attitude, on -time performance, customer relations, effective communication, and appearance are all stressed as being our major focal points. On an ongoing basis, the company reinforces that our role is to serve our customers. Transportation Concepts infiltrates s the idea that our goal is to deliver exceptional customer service in all _ -- areas of our business. Our customers should experience customer satisfaction upon every interaction with any representative of our organization. As mentioned earlier, our program incorporates the following principles: Teaching importance of excellent customer service Developing the operators professional image Establishing positive relationships with customers Each employee is required to review customer service principles and implement simple methods to ensure that they are projecting a positive image and providing a pleasant experience for those they come in contact with on a daily basis. We continuously strive for customer service excellence and provide tools to our employees so that they can deliver exceptional customer service. Our objectives for the program are described below: • Understand who your customer is • Define exceptional customer service for that individual . • Identify the benefits of great customer service. • Recognize barriers to the delivery of outstanding customer service. • Demonstrate how to measure costumer satisfaction levels and take corrective action • I,eam techniques for dealing with angry or upset customers. • Develop a personal action plan to improve customer service skills. Transportation Concepts' primary goal is to deliver exceptional customer service. If we are fulfilling all of our contractual obligations, we should have extremely satisfied customers that experience a pleasant, safe, and timely ride, as well as expedience and professionalism if they call in for a reservation or need system information. Such concepts are a significant pan of our day at Transportation Concepts. We emphasize the importance of these concepts and how they can assist in and out of the workplace. Our customer service philosophy will continue to emphasize that this is the responsibility of each employee, and will include the following: professional Attitude Wear specified uniforms that are clean and maintained. Be well groomed and ready to work at designated times and positions. Be calm, energetic, pleasant and polite. Smile, make eye contact, and be committed to excellenre. Superior Customer Service Go out of your way to meet customer needs, providing personalized service when appropriate. Work as an effective team member with an enthusiastic attitude Be able to take direction with minimal supervision. Rosemead Dial -A -Ride and Explorer Services Proposal page 51 re - TRANSPOR TA7ION ceslllTS Effective Communication Speak clearly and in a friendly tone of voice. Ask questions to clarify customer's understanding, and assist any special needs passengers. Seek bilingual assistance when necessary. Be an active listener and demonstrate attentiveness and sincerity. problem solving Handle and resolve difficult situations promptly. Be discrete, apologize to the customer or driver, and suggest solutions. Remain calm and notify a supervisor when necessary to keep a situation from escalating. Be a pro active problem solver and anticipate potential issues. Monitoring by Project Manager and Loral Road Supervisor On street monitoring consists of road observations and unobserved checks. Road observations are unscheduled checks designed to monitor on -time performance, vehicle cleanliness, and safe and courteous driving. Vehicle and Driver Appearance The cleanliness of the vehicles that are used for the provision of transit service is an important indicator to the passengers of the quality of the service. Vehicle cleanliness will be monitored daily via rollout inspection. A roll out inspection is conducted monthly by the Project Manager to evaluate cleanliness of buses and attire of drivers and dispatchers. Bus stop observation includes ongoing monitoring to insure that the image of the service is professionally represented by the cleanliness of each bus stop. On an ongoing basis the Supervisor and/or Project Manager will monitor the condition of all bus stops. In addition, Drivers are instructed to notify dispatch if any vandalism, graffiti, or just a need to be cleaned is in order. In turn, TC staff will notify the City of any bus stop that is need of some TLC. With approval of the City of Rosemead, Transportation Concept's employee uniforms will consist of navy blue slacks or shorts in summer, light blue uniform shirts with the City of Rosemead embroidered logos, dark blue jacket, black shoes and an employee identification tag, worn at all times on the front pocket area of the uniform shirt of jacket. Each employee will be required to be in full uniform at all times while in performance of their duties. uniforms will always be clean, free of spots, and pressed, and consistent with the Rosemead Dial -A -Ride and Explorer service requirements. Support Persormel Training Transportation Concepts has defined our mission to be Focused and stomer oriented as well as to be the safest and most reliable supplier #&-ca of high quality passenger transportation service. We understand that our greatest resources in fulfilling this mission are our employees. We believe that we must work through the first -line employees; our operators, staff, and mechanics, to provide the quality of service, safety, t our customers expect Our supervisor selection process is designed to identify employees who understand our mission and are committed to fulfilling its aims. Rosemead Dial -A -Ride and Explorer Services Proposal Pegs 52 IV TRAHSPMTA ➢04 M@ -PTS Managers and Supervisors To achieve these goals, we must equip our first and second -level managers with leadership skills that they can use evely day. Therefore, we have undertaken a training process to help these managers develop the skills they need. Every supervisory employee receives "Interaction Management' training. This training develops the skills they need to coach, develop and lead others. Managers receive training in such areas as: • The foundation of leadership skills • Reinforcing effective performance • Coaching for success • Improving work habits • Resolving conflict • Improving employee performance • Using effective follow -up • Maintaining improved performance • Using effective corrective action Utilization of Surveys Pawengers Since TC began contract services we have implemented simple passenger surveys on selected trips during specific periods throughout the year. The information received from these surveys can help to measure the riders' level of satisfaction. Employee Effective proactive relationships with employees are necessary to establish a mutual level of confidence and respect. interpersonal communication that is open and honest is a necessary ingredient in order to form a trusting relationship. We have found that making our employees feel valued through the active participation of an employee survey is a strong motivator, which can help to heighten performance levels. We conduct employee surveys annually at this location. City of Rosemead Transit Manager Reeeiving clear and honest feedback from our clients provides our organization with an additional tool to ensure we are on track towards OSE q our goal of 100% satisfaction. Mr. Rich Rogers, our Chief Operating QOffice, condncts the survey on an annual basis. The survey is designed to provide feedback in both a quantitative and qualitative manner. Results of this survey will be shared with the project Manager and local staff. Any area not exceeding expectations is collectively discussed with a follow up action plan designed to bring about any needed improvements. Rosemead Dial -A -Ride and Explorer Services Proposal Page 53 JV rAnN$PORiPTION CONCEPTS P. Data Collection and Reporting Daily and Monthly Operations Reporting Transportation Concepts Vehicle Operators will record their daily operations on a daily Driver Trip Sheet. These Trip Sheets will be turned into the Dispatcher at the end of their shift. The Dispatcher will perform a review of the Trip Sheet when it is turned in to ensure that all of the primary information is recorded. Subsequently the information from the Trip Sheets will be entered into a spreadsheet by the staff. All of the information from the Trip Sheets will be entered into the spreadsheet within one day of service and will be available for City review within Linea days of service. At the end of each month, Transportation Concepts will also prepare a Monthly Operating Report that will include information on all of the Operating Data as required or desired by the City of Rosemead. This report will be submitted to the City within to business days following the end of the month. Transportation Concepts typically develops a customized reporting system to accurately provide specific data to meet all requirements. In review of the incumbents reporting format, it is comparable to those we provide for other clients. Moving forward, we will work with the City to either duplicate what has been currently provided or develop a location specific report tailored to the needs of the City of Rosemead. Additionally, our scheduling software will enhance this ability as it can be utilized to provide NTD sampling. This combined with the existing data base affords the City to be confident that TC will continue to provide all necessary data requirements Other Required Reports Transportation Concepts will submit reports on a weekly and monthly basis to include a summary of significant achievements and challenges, as well as recommended sukttions or action plans to enhance situational issues based upon agency needs. Reports will include but not be limited to hours and miles, accidents /incidents, Complaints and commendations, vehicle maintenance repair and I'Ml tracker, drug and alcohol testing (quarterly), and dispatch logs (if requestad). All statistical information as required by /NTD will be incorporated into a weekly or monthly summary. Daily Fare Collection Farebox procedures at Transportation Concepts have been carefully developed and tested. We guarantee the integrity of the collection process and the transfer to the selected financial institution. We will provide the agency with reports relative to daily ridership and actual cash collection data " Our revenue collection and reconciliation procedures are designed to minimize the potential for abuse. ithis is in response to our responsibility to safeguard our clients financial rescurced. Our system as described below is based upon the principles of limited access, specific individual accountability as well as team responsibility of monies prior to deposit. We will monitor daily fare collection activity from the route operator through transfer to the bank by way of armored car transport. Should reconciliation identify losses we will act immediately to identify the Rosemead Dial -A -Ride and Explorer Services Proposal Page 54 TB se TaAN ONTATIC CCNCIP7S t source of the toss and apply appropriate measures to correct the situation. Fares are charged to passengers as specified by the City of Rosemead. All revenue is to be controlled and accounted for in accordance with standard cash handling, fare retrieval and accounting practices. Periodic audits are conducted and analyzed for validity of process. Any shortfalls are addressed and adjusted as necessary. Parebox procedures are described below: Sign -In Each vehicle will be equipped with a Diamond type farebox provided by the City. The vault associated with the farebox /bus number is recorded so that revenues for each specific bus can be reconciled with the assigned driver's trip sheet. All revenue collecting, with the exception of transfers, is processed through the farebox. Security Key Control Key control will be the responsibility of the Project Manager. Vault keys will be stored in a safe. Only the Project Manager and the Dispatcher will have access to the vault keys. No vault keys are permitted to be taken off property. Vaults Vaults will be dropped and secured in the safe for count the next morning. A replacement vault will be placed safely and securely bark into the vehicle for service the next day. The dropped vaults will be put into the safe for the night. Each morning, the monies will be counted in the Dispatch room in the presence of the manager or supervisor and coordinated for deposit in the bank. The Project Manager will be held accountable for reconciliation. Rosemead Dial -A -Ride and Explorer Services Proposal Pays 55 re TRANSPORTATION CONCEPTS Q. Transition Plan and Time Schedule Transportation Concepts (TC) realizes that a smooth transition to a new contractor is critical to the overall success of the operation. It is our chance to make an outstanding "first impression'. We take this very seriously as this will set the tone for public perception which not only reflects on TC but on the City of Rosemead as well. This is a tremendous responsibility and our approach to transition is one of dedication and commitment to ensure that the outlined service will start up on a positive note with the operations service provider that continues throughout the term of the contract. We realize this may be a sensitive issue for employees currently operating the service. Our intention is to be efficient yet empathetic to the situation and those involved. TC operates several contracts that involved an initial transition from public to private operator, From competitor to TC, or new service altogether. In addition, the nature of this business requires the need to transition from day to day on many levels day to include: the addition of service, route revisions, new employees, implementation of new policies, new technology, or new contractual obligations. even traffic or weather conditions can facilitate the need for making a transition. TC believes the most important element of effectively carrying out a designated "transition- is open, clear. and consistent communication. If all of the people involved in implementing a transition along with all of the people who will be affected by the transition are informed and prepared to make the transition, we are guaranteed success. This is where the Strength of our people makes the difference. Our team brings extensive experience, professionalism, and commitment and a history of performance excellence in transitions similar to the Rosemead Dial -A -Ride and Explorer services. We recognize that the City's services are unique with several distinctive characteristics. However, the City's operational requirements relative to the transit service are familiar to us as we have hands on experience in every application proposed for this service. We have assumed a Sunday, November i, 2015 Start up. We would like to hold a meeting with the City Staff immediately upon contract award. Our plan will be adjusted based on any schedule changes initiated by the City of Rosemead. Additionally, the plan will be further tailored upon coordination with the City and the current provider. In an effort to facilitate the most positive service transition possible, Transportation Concepts is offering that Marvin Williams, our proposed Project Manager is available immediately upon contract award as well as Brian Connell, our Area Regional Manager and Milton Jenkins, our Director of Maintenance. This team will he supported by Rich Rogers, our COO. Mr. Rogers has over thirty years of experience and has worked on numerous contract start ups, all of which achieved successful results. Described below are the elements necessary for a smooth transition and implementation. The primary ingredient to a successful transition is the establishment of a respectful partnership between TC and the City of Rosemead. This requires communication, working together as a team, final clarification of and negotiation of the contract, and establishing common goals. In order to ensure that we accomplish these things, we will assign various members of the local and support team duties and responsibilities required to ensure each identified milestone is met and all items necessary for contract transitions are carried out. A master plan will be distributed to our team and team members will be held accountable relative to their assignments. Rosemead Dial -A -Ride and Explorer Services Proposal Pas 56 re .ncasros'Anau cosceers Workforce Through our existing operations in the Los Angeles County area and through our proposed team, we have a sound understanding of the service area, in addition to the nature of the service, the regulatory issues governing the service, and the relationship that must exist between the Contractor, the City of Rosemead and the community we serve. Transportation Concepts will offer to retain all of the existing employees of the prior contractor contingent upon their success in meeting our hiring standards. Transportation Concepts has been through many of these types of transitions. We have a solid approach to hiring and retaining existing employees. We will coordinate with the City as to the appropriate method of outreach to the existing employees for informational purposes. We will set up a hotline in which existing employees can call in and leave a message as to any questions or concerns they may have. Someone on the transition team will return their call within 24 hours. Transportation Concepts will begin orientation training classes as necessary to ensure 100% service provision on day one. Our training approach will ensure that a sufficient number of Operators are trained and ready on our first day of service. This is the same philosophy to accommodate any turnover experienced during the term of the contract. Transportation Concepts has assumed an average of 2096 turnover throughout the term of the contract. Training Staff The local start up team will be led by Marvin Williams, who will be responsible for the coordination of all training efforts during the transition phase and throughout the duration of the contract Marvin will work directly with the City to ensure all safety and training elements are properly addressed. Adminiaretive Duties Administrative requirements such as the dissemination of operating materials. the development and maintenance of detailed employee Ales, creating and keeping an extensive library of training materials and setting up payroll are significant factors during the transition. All administrative functions will be handled locally under the direction of Brian Connell in conjunction with Marvin Williams. Brian and Marvin will work with their team to ensure the establishment of accounts, the establishment of petty cash funds, credit card accounts and payroll, the identification and implementation of the billing process, creation and maintenance of both employee files and training library, setting up the purchase of any capital and initiation of insurance coverage, any additional office supplies. coordination of cleaning process for system vehicles, fare collection and revenue procedures, and banking. Going forward this will be handled by Marvin throughout the term of the contract. Operational Items Transportation Concepts is successful due to the ability to be flexible and effectively manage day to day operations. We are proposing a very hands -on. team oriented operational approach to this project. Due to the size of our company and our strategic approach to pursue opportunities that are a good fit for the organization, we will have the ability to give this project very personal attention from the top of the organization and beyond. This will be evident in the overall performance of the service and the impact on the community. Rosemead Dial -A -Ride and Explorer Services Proposal Vage 57 Ae �eroar.,�a�ro14etrTe Maintenance Items Miltnn Jenkins will coordinate all maintenance related issues with Penske Fleet Services during the transition phase to include equipment line inspections and acceptance inspections, shop preparation for vehicle fleet, a formal plan relative to electronics and technology maintenance and safety protocols, Technician training, and coordination with the City of Rosemead relative to the vehicle inspections, vehicle files and the VMS. Transportation Concepts truly believes in teamwork, among our employees and with the clients we serve. We approach contracting as a true partnership to provide the greatest good to the community. This philosophy will drive the entire process and greatly benefit the service in the long tun. Our goal with the City of Rosemead in this case is to assist in making the service transition as smooth as possible, focus on customer service. and of course operate the most productive service possible. In an ever - changing environment, there is always room for improvement, and we at TC will continuously strive for improvement that will result in a successful operation. Transportation Concepts clearly understands the expectations of the Rosemead Dial-A-Ride and Explorer service and currently has all personnel and operational expertise already in place to transition operators in a seamless manner upon signing a new contract. It should be noted, that techmial resources are also provided to the City at no additional cost through our corporate staff in the areas of consulting, system planning and analysis. TC is open to provide any additional assistance needed upon discussion. As pan of our planning process, Transportation Concepts generally provides an operational audit after the first 90 -120 days of service. At that time, we will meet with City Staff and discuss our findings. We are usually able to make suggestions relative to system efficiencies. Our policy is to work in partnership with the City of Rosemead to discuss potential changes initiated by TC or the City. Either way, our approach to implementation is to develop an action plan and communicate that action plan to anyone that will be affected by the change. Transportation Concepts has extensive experience working with our clients to implement service changes. We will demonstrate the same level of dedication and commitment to the City of Rosemead Our detailed timeline as well as our detailed timeline depicting key dates and events for Contract Transition and Stan up of the Rosemead Dial -A -Ride and Exporer Service is on the following page Rosemead Dial -A -Ride and Explorer Services Proposal Page 58 To 7AANSPORTATION CCNCZPTC Peps SE ,gQ Aug 11 -C:,yC Apporel- NOdmmP d Aug 12- Ned" C9y d 11"nand Aug 12 -Meal M Paiske. Sd up mating wim axpOng empbYem Pug 12 -Rwty ti^9 mebdal b mlNrq empbyem', assure man me1TL ddnm b muetla lwmbonbwe. Psg13 -Sd SMw W dTapbYee hptlnae b m¢Crg emvbyaes m mil and Be Co. ntamatiw, sled pleng wpaal neuding mtlim, fareboxes,mm esyeai=Wt.and scheduling auFrem Augls Cmdnat Clmtrre Buswd Ciywn-plantbmimpaems Rovtanspdw btr16 Augl]- Sbab9ynw�rgwMtean.Odhuman Ye PpaWages smded, u0 3Bnran0d r�dafi wn Pserpin>eas almare apm,pM ®b�mskxemploYlmnt Y keen members Sap" nspeNm d Gry'arevenue v dm Sep i - Sdup iraumrmbFemvMagm tantiiwtl fix baimp. Cmmrubpazbng wF Pemke Sep 7-13 Cdndud arotirq WV" Inbniww praxes, phyacal and badgrand dada Sap]- Bsginrmutirq poaa -sd up idelsidnwM enstin9ambYem Sep 9- Firuf¢e woq more In bgntim pan adt Paneke Sep 9- Wepare N ldephweal p aM amba tram* ifnmeed W_ Cwdkpda Ortlasuppkeaandtiainirgmdeuals SW la -Ned w6r coy d Rmammd m renew pmgress Sq 15 -Cmld Babyr ablbameadornwady maraud Sep 15 -Seam wbm v vanes 8 aw n 4lut Sap 15 -161Me lea Penske Oftce, ad W Nmible Sep 21- Sedreel i pa kanae and dR-Im nb set up nemsary adcouds Sep 26 -Be,W ax et p, empbyee hkm.Rmlex axaslate inc aatims Sep 29- Begin kno al d idavnea graemc6dy, prpreN wt tlink:eM baIX9murd dvam Sep 2a -Begs kaibeq fa Wp a9 emal MAd Sep 30 S"addI p,Med,Mdmnndand gnaassary Sep -Sand aM Cj BmptYwNMpupand eras physeGa Od 5 - Med wah Giry of Rmemeae, uptlele send up proms, sd up tvaing pmcass On the Move Od 5 -Begin 90 Training Inc new arymyms, awn disptrn aaaang totes M stiff Ild a - Check m upin" Webs: anfmm Penske mminzldn pumas in paw Od9 -S up paws system- mablwh M. 6m1n9 a3aekdm Oct 9 - Order un aams M Sens, dalrbde un Bam seer he exsting amployam Oc11 S. Cmrgnle iinadie,n of a and Fambdxes and re5man mvanue rehidm wen Palos Oa 15 -Auer operaeon ew nainn.. ales fa mmpnbwss (c23 - Fnakxe training, ans d apdim ere in place Od 15 -Esurm menlananm madna6w pamsawlm PaaakdPeep, Od 23- Ensure s wued pd SQan and paying Miiipramsisin dace Od 26-TC employee t, Cm kBBOua upaax analixe emdraaewrk assignwenm Od 26- Preymerepodbaper Ze pokdm and pomiures Od 26- Emdoywa film in plow Od 26 -Cwfirm pse dbWnm aroma Od 26 -Cmhm faatiy materials anddpkaps Od 38 - Finalixa adan if ImNdnape eseepaalary manual Od 30- Final6ral w unp pyeebuld, nsmary notices posted Od 30- Finaldaedcw P cedm, Od 30 -Ensue seoadly p dsenee dwpbYatl Od 30-Nal wim Ciy of Rosemead Od 31- Final Walk City ugh III aap'sea Rosanmdservice Od 31-Fnal Welk Fragb aN emdpyle medr inwt proaduresl Empbyae ImayMMM @andr. confirm all apatems in piam Ndv 1 -SNd dServim Rosemead Dial -A -Ride and Explorer Services Proposal Page 59 rvauscos -nnary cauctrrs R. Required Forms Inchsded in this section are all other required farm. • Connara Contact lofonnitlon - F. B • Addenda Ackrovdedgemem - Form C • Non- Collosion Affidavit for Contactor — Form D The Client Reference - Form E can be found in proposal Section A. The Rosemead Coat Pnopnesl- Form A can be found in proposal Section C. Rosemead Dial -A -Ride and Explorer Services proposal Page 60 FORM B PROPOSER CONTACT INFORMATION Proposer Firm Name: Transportation Concepts Authorized Representative Name: Rich Rogers Authorized Representative Title: COO Telephone Number: 949 864 -3493 Email Address: rrogers @transportation - concepts.com Secondary Contact Name Secondary Contact Title: Telephone Number: Email Address: Is Firm a qualified DBE? Annual Dollar value of par Subcontractors to Proposer Gill Barnett President 949 753 -7525 gbarnett@pcioc.com X No ❑ Yes, Qualifying Agency icipation: $ Firm Name: Penske Address: 1500 S. Greenwood Avenue City, State, Zip Montebello, CA 90640 Authorized Representative Name: Craig Winchell Authorized Representative Title: Regional Account Executive Telephone Number: 714 228 -5986 Email Address: Craig.Winchell @penske.com Work to be performed: Maintenance on City owned vehicles Is Firm a qualified DBE? X No ❑ Yes, Qualifying Agency: Annual Dollar value of participation: $80,000 Firm Name: Address: City, State, Zip Authorized Representative Name: Authorized Representative Title: Telephone Number: Email Address: Work to be performed: Is Firm a qualified DBE? ❑ No ❑ Yes, Qualifying Agency: Annual Dollar value, of participation: $ Attach additional pages as necessary. FORM C ADDENDA ACKNOWLEDGEMENT FORM PROPOSER: Transportation Concepts PROPOSER acknowledges that it has received and read the following Addenda: Addendum # t Signature Addendum # / Signature Addendum # Signature Addendum # Signature _ Addendum # Signature FORM D NON - COLLUSION AFFIDAVIT FOR CONTRACTOR STATE OF CALIFORNIA COUNTY OF LOS ANGELES Rich Rogers declares and says: 1. That he /she is the (owner, partner, representative, or agent) of Transportation Concepts hereinafter referred to as (CONTRACTOR) or (subcontractor). 2. That he /she is fully informed regarding the preparation and contents of this proposal for certain work in the City of Rosemead, State of California. 3. That his /her proposal is genuine, and is not collusive or a sham proposal. 4. That any of its officers, owners, agents, representatives, employees, or parties in interest, including this affiliate, has not in any way colluded, conspired, connived or agreed, directly or indirectly, with any other CONTRACTOR, firm, or person to submit a collusive or sham proposal in connection with such contract, or to refrain to submitting a proposal in connection with such contract, or has in any manner, directly or indirectly, sought by unlawful agreement or connivance with any other CONTRACTOR, firm, or person to fix the price or prices in said proposal, or to secure through collusion, conspiracy, connivance, or unlawful agreement any advantage against City, or any person interested in the proposed contract; and, 5. That the price or prices quoted in the proposal are fair and proper, and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the CONTRACTOR, or any of its agents, owners, representatives, employees, or parties in interest, including this affiliate. I certify (or declare) under penalty of perjury, that the foregoing is true and correct. Dated this 15th day of June 2015, at Orange , California. Signed: Title: Chief Oper irg cer TRANSPORTATION CONCEPTS June 26, 2015 Matt Hawkesworth Assistant City Manager City of Rosemead 8838 E. Valley Blvd Rosemead, CA 91770 RE: Response to Proposal Clarification Questions —Rosemead Transit System Dear Mr. Hawkesworth, Pursuant to your request, the following is additional information related to our proposal for the Management and Operation and Maintenance of the Rosemead Transit System: Clarifying Question #1 (proposal n.10 /Sraffine) Please clarify the supervisory /management responsibilities that your proposed Project Manager, Marvin Williams, will have in addition to Rosemead Transit and whether he will be assigned fulltime to the Penske Montebello facility TC Response: Marvin Williams our proposed Project Manager will have ultimate responsibility for the success of the day to day operation of the Rosemead Transit System. He will manage all personnel assigned to this operation and will be assigned full -time to the Penske Montebello Facility. In addition to the management of the Rosemead Transit system, Marvin will provide oversight of our company's safety and training program. Clarifying Question #2 (proposal P.11 /Staffrne) Your proposed staffing relies significantly on use of Part -time employees. Please explain the costs and benefits ofpart -time employees to the operation ofRosemead Transit TC Response: It is our intent to hire as many of the incumbent employees, whether they are full time or part time as long as they are qualified and interested in continuing on the Rosemead Transit team. For purposes of our proposal we anticipated 8 full time and 4 part time drivers to cover the 7 day service schedule. If TC is the selected firth and we find that there are currently more full time drivers than what was projected, we will adjust to accommodate. In today's employment market we do prefer to hire full time over part time employees since that does tend to support a stable workforce by reducing employee turnover. Relative to our office staff FT /PT mix, we intend to hire 4 full time employees. One of those FT individuals will serve as a part time dispatcher as well as part time road supervisor. With regard to the service worker, we currently have a part time service worker who will become full time with the additional part time work time with the Rosemead Transit contract, however only a portion of his time will be applied to this contract. 12 Mauchly, Bldg. 1 [ Irvine, CA 92618 1 (949) 864 -3480 1 Fax (949) 864 -3280 Page 2 of 4 Clarifying Question #3 (proposal nape 11 1S1a( fin¢) Your staffing also shows only I Part -Time Road Supervisor. How will Transportation Concepts supervise a 7 day per week operation with only one part -time person? TC Response: Pursuant to section 3.12 Road Supervision of the REP, it is expected that the contractor shall provide road supervision as necessary to monitor drivers and vehicles and assist drivers in revenue service. Transportation Concepts supervision plan for the Rosemead Transit system provides our proposed full time Project Manager and a scheduled part time Road Supervisor to accommodate supporting/monitoring our drivers. In addition, each of the Dispatchers assigned to this system will be cross trained to provide road supervision support and monitoring in the event they are needed. Also, our Area Regional Manager, Brian Connell will also serve as a resource in the event he is needed. Clarifvine Question #4 (proposal p.15- 16/Reoortine) Please provide a sample Monthly Management Report that meets the reporting requirements of the RFP. TC Response Included in this response is a extremely comprehensive Monthly Management Report that Transportation Concepts provides one of our existing clients. We would work with City Staff to develop a tailored report that meets all of your requirements for the Rosemead Transit System. Clarification Question #5 (proposal p. 27+ 1Maintenance) Transportation Concepts proposes that vehicle maintenance be carried out by Penske Truck Leasing Co. Please explain and document the qualifications and experience of Penske 's managers and staffat the Montebello location in maintaining specialized transit vehicles and their systems — passenger lifts, fareboxes, radios, digital header signs, etc. TC Response Penske's District Manager, Mr. Jerry Perez, who oversees all maintenance activities at the Montebello location, has current responsibility for more than 30 buses in the local area. These include buses for the Los Angeles County Sherifrs department, as well as shuttle buses operated by ABM and ACE parking. In addition, our Director of Maintenance, Milton Jenkins will be ultimately responsible for the quality assurance aspect of the Rosemead Transit fleet. He will work with the Penske Montebello maintenance team to insure that all repairs are being completed to our standards. Milton will also be a technical resource to Penske if the need arises. Penske has developed a comprehensive maintenance program exclusively for buses. A copy of their inspection form is attached. TC's intent is to work in partnership with Penske in enhancing their program if needed to meet any specialized equipment, and, providing ongoing audits of their repairs through quality assurance inspections conducted by Milton Jenkins. Clarification Ouestion #6 (proposal p.27 /Maintenance) Do you work with Penske on any other transit projects? Please identify and provide client contacts if not already in your proposal. 12 Mauehly, Bldg. I I Irvine. CA 92618 1 (949) 864 -3480 1 Fax (949) 864 -3280 Page 3 ur4 TC Response: TC does not have a current contractual relationship with Penske. Over the last several years we have proposed several partnerships with Penske on procurement opportunities that have not been awarded to our firm, mainly due to price. Penske's costs are higher than most in -house programs but in evaluating the needs for the Rosemead Transit system we determined that due to the size of the fleet, Penske could be affordable. We do have experience with vendor maintenance. Our City of Corona operation utilized a maintenance vendor for several years and our City of Glendora currently utilizes a vendor for maintenance on their buses, with TC providing oversight of that Program. Penske has been maintaining buses for more than 20 years. In the maintenance section of our proposal we have listed several current transit client contacts that have a working relationship with Penske. Clarification Ouestion #7 (proposal P. 391Hiring & Personneb Please provide a copy of your Employee Handbook as requested in the REP TC Response: Attached is Transportation Concepts Employee Handbook. Clarification Ouestion #8 (proposal P. I Mnsurance) Please confirm that Transportation Concepts will provide Physical Damage coverage on the City - provided vehicles with a maximum deductible of SI0.000. TC Response: Yes, we will provide Physical Damage coverage on the City provided with a maximum deductible of $10,000, which is our current policy deductable. Clarification Ouestion #9 (cost proposal /Fired Costs) Please explain what is included in and justify these cost items: • Dispatch Scheduling Fee • Phone System /Vehicle Radios • Ofce Equipment TC Response: Dispatch Scheduling Fee - We anticipate that the monthly subscription cost for the Simpli Transport system will be $500 per month during the first year with a 3% increase each year thereafter. Phone SvstemNehicle Radios - The Broadsmart phone system will be acquired under a lease agreement with the anticipated pricing at $694 per month. The Vehicle Radios are priced as a straight line depreciated item at $50 per month over a 60 month period. Office Equipment — This includes both office furniture priced as a straight line depreciation item of $84 per month over a 60 month period as well as a multi functional photo copier which will be acquired under a lease agreement priced at $158 per month. 12 Mauchly, Bldg. I i Irvine, CA 92618 1 (949) 864 -3480 1 Fax (949) 864 -3280 Page 4 of 4 Thank you for the opportunity to be able to provide clarification to questions and additional information related to our recent proposal submittal. We are excited to be under consideration as the contractor of the Rosemead Transit System and look forward to the opportunity to further demonstrate our ability to the selection committee during our upcoming interview on Wednesday, July I". Sincerely, Rich ger Chic O ting Officer 12 Mauchly, Bldg. I I Irvine, CA 92618 1 (949) 864 -3480 1 Fax (949) 864 -3280 TRANSPORTATION CONCEPTS EMPLOYEE HANDBOOK JANUARY 2009 Dear Fellow Employee Welcome to our Company! We are pleased to have you join us in our commitment to provide the highest level of quality transportation services to each of our customers. Our ability to achieve this commitment is dependent upon your excellent job performance. As an employee of Transportation Concepts, the quality of your performance plays a key role in determining your future and the future prospects of our Company. We are in the business of providing service and our continued success depends upon how we measure up to our customers' expectations. As a front line service provider, our customer's first impression of you has much to do with their view of our Company. This manual has been prepared to familiarize you with our Company and provide some guidelines regarding your employment. While this manual will serve as a good source of information, it is not an all- inclusive manual. As circumstances change, Transportation Concepts may revise, supplement, or delete any policies or portions of this manual. We will endeavor to keep you informed of all such changes. We encourage input from our employees. We furnish you with guidelines for your performance, but if you feel there is a better, more efficient way to do things we want to know about it and we welcome your suggestions. Because we operate in a very competitive industry, our future depends on our ability to work together to exceed our customers' expectations. We are glad that you have joined our team, and look forward to your contributions towards our continued success. Sincerely, Gill Barnett President Transportation Concepts JANUARY 2009 ABOUT THIS HANDBOOK As with any job change, you will experience a period of adjustment. You will want to know what you can expect from our Company and what will be expected from you. You may have questions about your job duties, your benefits, and the general operation of our Company. We have prepared this Handbook to assist you in finding the answers to many of these questions. However, we do not expect this Handbook to answer all of your questions. Your supervisor will be your primary source of information. This Handbook is provided as a guide you may use to familiarize yourself with Transportation Concepts. It is provided and intended only as a helpful guide. The Handbook is not, nor should it be considered to be, an agreement or contract of employment, express or implied, or a promise of treatment in any particular manner in any given situation. This Handbook states only general Company guidelines. To the extent anything contained in this Handbook conflicts with an applicable collective bargaining agreement, the collective bargaining agreement governs. The Company may, at any time, in its sole discretion, modify or vary anything stated in this Handbook — except as required by law, and except for the rights of the parties to terminate employment at will, which may only be modified by an express written agreement signed by you and the President of the Company. This Handbook supersedes all prior handbooks, manuals, policies, and procedures issued by Transportation Concepts. Any violation of the policies and/or procedures set forth in this Handbook may result in disciplinary action, up to and including termination. JANUARY 2009 1. COMPANY POLICIES ..................................................... ..............................2 A. Equal Employment Opportunity Policy .................. ..............................2 B. No Harassment/Zero Tolerance .............................. ..............................2 C. Third -Party Complaints of Harassment or Discrimination ...................5 D. At -Will Employment ............................................... ..............................5 E. Employment Definitions ......................................... ..............................6 F. Employee Records ................................................... ..............................6 G. Employment Relationship ....................................... ..............................7 H. Drug Testing ............................................................ ..............................7 I. Employment Applications ....................................... ..............................7 J. Employment Reference Requests ............................ ..............................8 K. Conflict of Interest Policy ....................................... ..............................8 L. Confidentiality ......................................................... ..............................9 Il. GENERAL POLICIES ..................................................... .............................11 A. TC Standards of Integrity and Personal Conduct ... .............................11 B. Solicitation and Distribution ...................... ......................................... I 1 C. Employee Referral Plan ......................................... .............................11 D. Use of Company Telephones ................. ............................................. 12 E. Personal Belongings ............................................... .............................12 F. Transfer Career Advancement ............................... .............................12 G. Problem Solving Procedures .................................. .............................12 H. Leaving Transportation Concepts .......................... .............................13 I. Use of Equipment ................................................... .............................13 J. Return of Company Property ................................. .............................13 i JANUARY 2009 K. Uniform Policy ....................................................... .............................14 L. Drivers License/ Permits ......................................... .............................14 III. EMPLOYEE BENEFITS ................................................. .............................16 A. Vacation Pay and Benefits ..................................... .............................16 B. Holidays .................................................................. .............................17 C. Medical Insurance Coverage .................................. .............................17 IV. ABSENCES FROM WORK ............................................ .............................20 A. Jury Duty /Court Appearances ................................ .............................20 B. Military Leave ........................................................ .............................20 C. Personal Leave ....................................................... .............................20 D. Family and Medical Leave ..................................... .............................21 E. Pregnancy Disability Leave ................................... .............................33 F. Rehabilitation Leave ............................................... .............................34 G. Literacy Assistance ................................................. .............................35 H. Bereavement Leave ................................................ .............................35 1. Voting Time Off ..................................................... .............................35 J. Time Off For Military Spouses .............................. .............................35 V. PROFESSIONAL CONDUCT ......................................... .............................38 A. Personal Appearance and Grooming ...................... .............................38 B. Attendance .............................................................. .............................38 C. Work Schedule ....................................................... .............................41 D. Punctuality .............................................................. .............................41 ii JANUARY 2009 E. Use of Time Clock ................................................. .............................41 A. Time Keeping ......................................................... F. Smoking Policy ...................................................... .............................41 .............................49 G. Visitors ................................................................... .............................42 D. Payroll Deductions ................................................. H. Drug and Alcohol Free Workplace ........................ .............................42 .............................50 I. Employment of Rel atives ....................................... .............................42 G. Mileage Reimbursement ........................................ J. Non - Fraternization ................................................. .............................42 K. Workplace Conduct ................................................ .............................43 L. Security Inspections ............................................... .............................46 M. E -Mail, Voicemail, Internet and Computer Network System .............46 N. Workplace Violence Prevention ............................. .............................46 VI. COMPENSATION ........................................................... .............................49 A. Time Keeping ......................................................... .............................49 B. Overtime ................................................................. .............................49 C. Paydays ................................................................... .............................49 D. Payroll Deductions ................................................. .............................50 E. Work Day ............................................................... .............................50 F. Work Week ............................................................. .............................50 G. Mileage Reimbursement ........................................ .............................50 VII. WORKPLACE SAFETY ................................................. .............................52 A. Safety Policy ........................................................... .............................52 B. Safety Rules ............................................................ .............................52 C. Accident Definition ................................................ .............................53 D. Accident Reporting ................................................. .............................53 iii JANUARY 2009 E. Passenger Injuries and Incidents ............................ .............................53 F. Accident Classifications ......................................... .............................53 G. Evaluating Accidents .............................................. .............................53 H. Re- Training ............................................................ .............................54 I. Safety Point System ............................................... .............................54 J. Safety Points Accumulation ................................... .............................55 K. On- the -Road Supervision ....................................... .............................55 L. Workers' Compensation ......................................... .............................55 VIII. ACKNOWLEDGMENTS ................................................ .............................56 A. Acknowledgment for training and receipt of Transportation Concepts' No Harrassment Policy ............................................................... .............................56 B. Acknowledgment for training and receipt for Employee Handbook..56 iv JANUARY 2009 Section I COMPANY POLICIES JANUARY 2009 i. COMPANY POLICIES A. Equal Employment Opportunity Policy Transportation Concepts is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. Any violation of this policy will not be tolerated and will result in appropriate disciplinary action, up to and including termination. If an employee believes someone has violated this policy, the employee should bring the matter to the attention of the [ ] or [ ] [ Phone: ]. The Company will promptly investigate the facts and circumstances of any claim this policy has been violated and take appropriate corrective measures. No employee will be subject to, and the Company prohibits, any form of discipline or retaliation for reporting perceived violations of this policy, pursuing any such claim, or cooperating in any way in the investigation of such claims. Reasonable Accommodation of Individuals With Disabilities: Transportation Concepts recognizes and supports its obligation to reasonably accommodate job applicants and employees with disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Transportation Concepts will provide reasonable accommodation to otherwise qualified job applicants and employees, unless doing so would impose an undue hardship on the Company. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for a possible accommodation with his or her direct supervisor or Human Resources. B. No Harassment /Zero Tolerance TC does not tolerate harassment of ourjob applicants, contractors or employees by another employee, supervisor, vendor, customer, or any third parry. Any form of harassment on the basis of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or JANUARY 2009 any other classification protected by federal, state, and local laws and ordinances is a violation of this policy and will be treated as a disciplinary matter. The Company has zero tolerance for harassment and is committed to a workplace free of any harassment. Harassment Defined. Harassment as defined in this policy is unwelcome verbal, visual or physical conduct creating an intimidating, offensive, or hostile work environment that interferes with work performance. Harassment can be verbal (including slurs, jokes, insults, epithets, gestures or teasing), graphic (including offensive posters, symbols, cartoons, drawings, computer displays, or e- mails) or physical conduct (including physically threatening another, blocking someone's way, etc.) that denigrates or shows hostility or aversion towards an individual because of any protected characteristic. Such conduct violates this policy, even if it is not unlawful. Because it is difficult to define unlawful harassment, employees are expected to behave at all times in a professional and respectful manner. Sexual Harassment Defined. Sexual harassment can include all of the above actions, as well as other unwelcome conduct, such as unwelcome or unsolicited sexual advances, requests for sexual favors, conversations regarding sexual activities and other verbal or physical conduct of a sexual nature. Examples of conduct that violates this policy include unwelcome sexual advances, flirtations, advances, leering, whistling, touching, pinching, assault, blocking normal movement requests for sexual favors or demands for sexual favors in exchange for favorable treatment obscene or vulgar gestures, posters, or comments sexual jokes or comments about a person's body, sexual prowess, or sexual deficiencies propositions, or suggestive or insulting comments of a sexual nature derogatory cartoons, posters, and drawings sexually- explicit c -mails or voicemails uninvited touching of a sexual nature unwelcome sexually - related comments conversation about one's own or someone else's sex life JANUARY 2009 conduct or comments consistently targeted at only one gender, even if the content is not sexual teasing or other conduct directed toward a person because of the person's gender All such conduct is unacceptable in the workplace and in any work - related settings such as business trips and business- related social functions, regardless of whether the conduct is engaged in by a supervisor, eo- worker, client, customer, vendor, or other third party. Reportin¢ Procedures. The following steps have been put into place to ensure the work environment at TC is respectful, professional, and free of harassment. If an employee believes someone has violated this policy, the employee should promptly bring the matter to the immediate attention of Human Resources or the location manager. If the employee makes a complaint under this policy and has not received a satisfactory response within five (5) business days, he or she should contact the Director of Human Resources immediately. Investigation Procedures. The Company will promptly investigate the facts and circumstances of any claim of harassment. To the extent possible, the Company will endeavor to keep the reporting employee's concerns confidential. During the investigation, the Company generally will: imciview the complainant and the alleged harasser conduct further interviews as necessary document the Company's findings regarding the complaint document recommended follow -up actions and remedies, if warranted inform the complainant of the Company's findings. Every supervisor who teams of any employee's concern about conduct in violation of this policy, whether in a formal complaint or informally, must immediately report the issues raised to the location manager or to Human Resources. Upon completion of the investigation, the Company will take corrective measures against any person who has engaged in conduct in violation of this policy, if the Company determines such measures are necessary. These measures may include, but are not limited to, counseling, suspension, or immediate termination. Anyone, regardless of position or title, whom the Company determines has engaged in conduct that violates this policy will be subject to discipline, up to and including termination. JANUARY 2009 No Retaliation. No employee will be subject to, and the Company prohibits, any form of discipline or retaliation for reporting perceived violations of this policy, pursuing any such claim, or cooperating in any way in the investigation of such claims. If an employee believes someone has violated this no- retaliation policy, the employee should bring the matter to the immediate attention of Human Resources or the location manager. Anyone, regardless of position or title, whom the Company determines has engaged in conduct that violates this policy against retaliation will be subject to discipline, up to and including termination. We cannot remedy claimed harassment or retaliation unless you bring these claims to the attention of management. Failure to report claims of harassment and/or retaliation prevents us from taking steps to remedy the problem. C. Third -Party Complaints of Harassment or Discrimination The Company does not tolerate any harassment or discrimination of its vendors, customers or other third parties by any of its employees. Any form of harassment or discrimination on the basis of race, sex, religious creed, color, age, sexual orientation, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other category protected by federal, state, and/or local laws is a violation of this policy and will be treated as a disciplinary matter. Harassment or discrimination may be grounds for immediate termination. If an employee believes someone has violated this policy, becomes aware of a third -party complaint, or becomes aware of a circumstance that might give rise to a third -party complaint of harassment or discrimination against the Company, the employee should immediately notify the Director of Human Resources. D. At -Will Employment The Company's policy is that employment is `at will" which means you are free to leave the Company at any time, with or without a reason and with or without notice. The Company also has the right to end your employment at any time, with or without a reason and with or without notice. Although the Company may choose to end your employment for a cause, cause is not required. Further, the Company has the right to manage its work force and direct its employees. This includes the right to hire, transfer, promote, demote, reclassify, lay off, terminate, or change any term or condition of employment at any time, with or without a reason and with or without notice unless otherwise required by law. No one other than the President of the Company may enter into an agreement for employment for a specific period of time or make any agreement contrary to the policy of at will employment. Any such agreement must be in writing signed by the President of the Company and you. JANUARY 2009 E. Employment Definitions Each employee is designated as either exempt or non- exempt from State and Federal wage and hour laws. Exempt employees arc excluded from specific provisions of Federal and State wage and hour laws. Non- exempt employees are entitled to overtime pay under the specific provisions of federal and state laws. In addition to the above categories, each employee will belong to one of the following employment categories: a. Employees: All individuals who receive wages or salaries from Transportation Concepts. b. Temporary Emaloyees: Those employees whose service with the Company is intended to be of limited duration. C. Full -Time Employees: Those employees who work the scheduled, customary number of hours each week (normally 40 hours, but not less than 36 hours per week). d. Part -Time Employees: Those employees who work less than 36 hours per week. e. No - ExemotlExempf Employees: Non- Exempt employees are eligible for overtime in accordance with state and/or federal law. Exempt employees are not eligible for overtime. You will be informed at the time of hire whether you are an exempt or non- exempt employee. E. Employee Records Your personnel record is confidential and is kept in a locked file. If you would like to look at your records, you may do so upon reasonable notice to the Company during normal business hours by submitting a written request. Either your manager or a Human Resources Representative will assist you as needed when you inspect your file. Employees may copy and retain only those documents bearing their signature. Personal mailing addresses, telephone numbers, number and name of dependents, beneficiaries, tax, withholding information, individuals to be contacted in the event of an emergency, educational accomplishment, and other such personal data should be accurate and current at all times. It is the responsibility of each employee to promptly notify us of any changes in personal data. Any changes in your personal information must be submitted to your manager in writing as soon as possible. These changes can affect your tax and/or insurance status. JANUARY 2009 G. Employment Relationship The Company's policy is that employment is "at will" which means you are free to leave the Company at any time, with or without a reason and with or without notice. The Company also has the right to end your employment at any time, with or without a reason and with or without notice. Although the Company may choose to end your employment for a cause, cause is not required. Further, the Company has the right to manage its work force and direct its employees. This includes the right to hire, transfer, promote, demote, reclassify, lay off, terminate, or change any term or condition of employment at any time, with or without a reason and with or without notice unless otherwise required by law. No one other than the President of the Company may enter into an agreement for employment for a specific period of time or make any agreement contrary to the policy of at will employment. Any such agreement must be in writing signed by the President of the Company and you. H. Drug Testing In compliance with Federal, State and Company regulations, all vehicle operators, maintenance workers, and dispatchers are identified as safety sensitive employees. In accordance with these regulations, the following are some conditions under which safety sensitive employees will be required to submit to a drug and/or alcohol test in accordance with Federal law (Department of Transportation 49 CFR Part 40 and Federal Transit Administration CUR Part 655). Pre - employment Post accident Random Reasonable Suspicion based Employment Applications The Company relics upon the accuracy of information contained in the employment application, as well as the accuracy of other data presented through the hiring process in order to make sound employment decisions. Any misrepresentation, falsification, or material omissions in any of this information or data may result in the employer's exclusion of the individual from further consideration for employment or, if the person has been hired, termination of employment will result. JANUARY 2009 J. Employment Reference Requests Transportation Concepts is very committed to protect the privacy of our employees. All employment related reference requests should be requested directly from the Payroll Department. Employees should not provide any information regarding current or former employees to any outside agency, organization, institution or person who is not employed by the Company and authorized to receive this information. Any employee who receives a request for any information concerning a past or present employee should refer the person making the request to the Payroll Department. The Payroll Department will respond in writing only to those reference check inquiries that are submitted in writing. No employment data will be released without a written authorization and release signed by the individual who is subject of the inquiry. Response to such inquiries will confirm only dates of employment, wage rates and position(s) held. Inquires should be address to: Transportation Concepts Payroll Department 12 Mauchly, Building I Irvine, California 92618 Telephone: (949) 753 -7525 Fax: (949) 864-3496 K. Conflict of Interest Policy TC expects its employees to devote their full work time, energies, abilities, and attention to our business. Employees are expected to avoid situations that create an actual or potential conflict between the employee's personal interests and the interests of the Company. Employees who, because of other work or activities, cannot make this commitment may be asked to end their employment the Company. A conflict of interest exists when an employee's loyalties or actions are divided between the Company and a competitor, supplier, or customer. Employees who are unsure whether a certain transaction, activity, or relationship constitutes a conflict of interest should discuss- the situation with their supervisor or a member of management for clarification. Any exceptions to this policy must be approved in writing by the Chief Operations Officer. Some examples of the more common conflicts that should be avoided by all employees include, but are not limited to: accepting personal gifts or entertainment from competitors, customers, suppliers, or potential suppliers; JANUARY 2009 2. working for a competitor, supplier, or customer while employed by the Company; 3. engaging in self- employment in competition with the Company; 4. using proprietary or confidential Company information for personal gain or to the Company's detriment; 5. having a direct or indirect financial interest in or relationship with a competitor, customer, or supplier; 6. acquiring any interest in property or assets of any kind for the purpose of selling or leasing it to the Company; and 7. committing the Company to give its financial or other support to any outside activity or organization without appropriate written authorization. 8. Failure to adhere to this policy, including failure to disclose any conflict or seek an exception to this policy, may result in disciplinary action, up to and including termination. L. Confidentiality As pan of your responsibilities at Transportation Concepts, you may team of or be entrusted with sensitive information of a confidential nature. During your employment, any information, including, but not limited to, sales figures or projections; estimates; customer lists, customer purchasing habits, customer delivery preferences; computer processes, programs and codes; marketing methods, programs, or related data; tax records; or accounting procedures, will be considered and kept as the private and confidential records of the Company. These records may only be used in performing work for the Company and must not be divulged to any firm, individual, or institution except on the direct written authorization of the Chief Operations Officer. Your failure to honor this confidentiality requirement may result in disciplinary action, up to and including termination. If you leave employment with the Company for any reason, we ask that you continue to treat as private and privileged any such sensitive information. You should not use, divulge, or communicate to any person or entity any such sensitive information without the express written approval of the Chief Operations Officer. The Company will pursue legal remedies for unauthorized use or disclosure of sensitive, confidential information. JANUARY 2009 Section 2 GENERAL POLICIES l0 JANUARY 2009 II. GENERAL POLICIES A. TC Standards of Integrity and Personal Conduct The Company standard is to treat employees, customers and clients with honesty and integrity and to maintain appropriate confidentiality in every aspect of our business. In mm, employees are expected to maintain these same high standards of honesty, integrity and appropriate confidentiality with the Company, each other and with customers and clients. Employees who engage in dishonest business practices with customers or clients, or who use customer information outside of Company procedures, will be subject to discipline, up to and including immediate termination. Employees who engage in theft of, or willful misuse of Company property or funds, or intentionally harm another employee will be subject to discipline, up to and including immediate termination and where appropriate, prosecution. We expect that you will assist us in maintaining our standards of integrity and report to and cooperate with the company regarding activities of others that may appear to be dishonest. Standards of integrity are necessary in order to maintain an atmosphere of mutual trust and cooperation. B. Solicitation and Distribution At Transportation Concepts, we believe employees should not be disturbed or disrupted in the performance of their job duties. For this reason, solicitation of any kind by one employee of another employee is prohibited while either person is on working time. Solicitation by non - employees on Company premises is prohibited at all times. Distribution of advertising material, handbills, or printed or written literature of any kind in working areas of the Company is prohibited at all times. Distribution of literature by non - employees on Company premises is prohibited at all times. C. Employee Referral Plan We welcome and encourage your referrals of qualified applicants to the Human Resources Department for job openings. TC will permit a relative of an employee to be considered for employment as long as there is no potential favoritism or direct supervision. (Please see p. 42 of this Handbook for further information). 11 JANUARY 2009 D. Use of Company Telephones TC telecommunications system is our lifeline to our customers. Proper use of our telephones system is critical in order to provide the best service to our customers each day. Therefore, personal calls are not permitted during working hours except in cases of emergency. Outgoing personal calls should be made on the pay telephone during your break. Failure to abide by this policy will result in disciplinary action, up to and including termination. E. Personal Belongings Transportation Concepts is not responsible or liable for personal property that is lost, stolen or damaged. The responsibility for safeguarding, replacing or repairing personal property lost, stolen, or damaged while on the Company's premises- is that of the individual. Consequently, the Company encourages employees not to bring valuable personal property to work. F. Transfer Career Advancement TC encourages employees to apply for promotions to positions for which they are qualified. Promotions and transfers are based on availability, as well as on the ability, qualification, performance and potential of the candidates for the positions as determined by the Company. if you are interested in an available promotion or transfer, please submit a written request to your Project Manager. G. Problem Solving Procedures The Company's problem solving procedures are to be used by you to resolve concerns related to your job performance, evaluations, verbal or written discipline, opportunities for advancement, or training. We encourage your questions and want to hear from you as soon as your concerns arise. I o this end, the following procedure has been established. Step I Discuss your problem or complaint with your manager or another member of management with whom you feel comfortable as soon as possible. Most problems or misunderstandings that arise are capable of being resolved at this level. Step 2 If not settled at Step 1, refer your problem or complaint in writing to the Human Resource Department. Be specific about what happened and do not forget to sign and date your complaint. A Human Resource representative will contact you to 12 JANUARY 2009 discuss your problem. The Human Resource representative will then confer with ehomever is appropriate and a written response will be provided. Step 3 If not settled at Step 2, you may refer your problem or complaint to the Vice - President. The Vice - president will contact you to discuss your problem and will then confer with whomever is appropriate and the Human Resource Department to investigate your problem or complaint. You will receive written notification of the resolution from the Vice - President. At any time during the Problem Solving Procedure, an employee may ask for assistance from the Human Resource Department by calling (949) 753 -7525. H. Leaving Transportation Concepts Should you wish to leave the Company, we ask that your provide us with the courtesy of two week's written notice, although advance notice is not required. Your consideration in this regard will enable us to arrange far a replacement. You may be asked at that time to give us an evaluation of your employment with us. We hope that this constructive exchange will help us identify any areas that need further attention to provide the best possible work environment. Use of Equipment Equipment essential to accomplishing job duties is often expensive and may be difficult to replace. When using Company property, employees are expected to exercise care, perform required maintenance, and follow all operating instructions, safety standards, and guidelines. Please notify your supervisor if any equipment or machines appear to be damaged, defective, or in need of repair. Prompt reporting of damages, defects, and the need for repair could prevent deterioration of equipment and possible injury. Please ask your supervisor if you have any questions about your responsibility for maintenance and care of equipment used on the job. The Company's name, letterhead, supplies, copy services, and postage meter are in place for the Company's business and cannot be used for personal needs. J. Return of Company Property Employees are responsible for all equipment issued including the following items issued to them or in their possession or control: Equipment Pagers Mobile Phones Transfers 13 JANUARY 2009 Radios Identification Badge Uniforms Keys Vehicles Company paper works & documents Credit cards All property must be returned by employees on or before their last day of work, or on the date designated by management. The Company will seek reimbursement for the cost of any items that are not returned when required. The Company may also take all actions deemed appropriate to recover or protect its property. K. Uniform Policy Upon being hired, TC will issue employees with a complete set of uniforms that is required for the location assigned. It is the employee's responsibility to be in complete and proper uniform during all assigned shifts. Employees must return all uniforms upon separation from the Company. L. Drivers License /Permits Because the Company must provide for the safety of its customers and fellow employees, all employees shall obtain and possess all required licenses and permits required by the state. It shall be the employee's responsibility to keep such licenses, endorsements, certificates, and permits current and valid. All employees who do not have a current and valid license will be removed from service, without pay, until such time as the license is renewed. Department of Motor Vehicle checks will be performed throughout the term of employment. In addition, all employees with any driving responsibilities must be insurable under the insurance policies the Company has or may obtain. 14 JANUARY 2009 Section 3 EMPLOYEE BENEFITS is JANUARY 2009 ttl. EMPLOYEE BENEFITS A. Vacation Pay and Benefits Transportation Concepts recognizes the value of uninterrupted periods of rest and relaxation and encourages all employees to use all vested vacation benefits. Our vacation program is based upon your continuous service. Vacation benefits do not begin to accrue for any employee until he or she has served nine (9) full months of continuous service, and will be based on the employee's date of hire. Full -time employees will earn vacation benefits in accordance with the following schedule. Number of Years of Service Vacation Days Earned Accrual Ca 9 mos. — 3 yrs 5_d s er ear 10 days 3 years and more 10 days per year 20 days 10 years and more 15 days per year 30 days Once eligible, employees will accrue vacation on a daily basis. Vacation does not accrue during any period in which an employee is on an unpaid leave of absence which exceeds thirty (30) days, unless otherwise required by law. We encourage employees to take vacations annually. Employees may accrue up to a maximum of twice (2x) their annual vacation benefit amount. Once the maximum is accrued, employees will accrue no additional vacation until vacation is taken, and an employee's vacation balance falls below the cap. Employees may not take vacation before it is earned. No vacation will be advanced. In addition, employees will not be paid in lieu of taking time off. Unless it is an emergency situation, you must request vacation time at least four (4) weeks in advance of the requested time off. Every effort will be made to grant the employee the vacation preference, consistent with the efficient operation of our business. In addition to your vacation time, if you plan on extending the time off from work, you may request a personal leave of absence. If you leave the Company, you will be paid for all earned and unused vacation, as noted in the vacation schedule. Since an employee must complete nine (9) months of service to be eligible to accrue vacation time, any employee whose employment is terminated prior to completing nine (9) months of service is not entitled to any vacation pay, as no benefits have accrued. 16 JANUARY 2009 B. Holidays All full -time employees who have completed 90 days of continuous service are entitled to the following paid holidays: New Year's Day Memorial Day Fourth of July Labor Day Thanksgiving Day Christmas Day You will receive up to eight hours of compensation at your regular rate of pay for each of these holidays. Holidays that fall on a Saturday will be observed the previous Friday; those that fall on a Sunday will be observed the following Monday. Employees who are requested to work on one of the holidays specified above will receive an additional day's pay at his or her regular rate. To be eligible for any holiday pay you must work your regularly scheduled work day before and after the holiday and work the holiday, if required (unless the holiday ends or precedes your scheduled vacation). Employees on leave of absence, or laid off; are not eligible for holiday pay. C. Medical Insurance Coverage Employees of Transportation Concepts may participate in a variety of insurance programs. Non- exempt (hourly) full -time employees are entitled to medical benefits after serving six months of continuous service. An employee's coverage under the medical insurance programs will begin the first day of the month following eligibility provided the employee has completed an enrollment form Within 14 days of becoming eligible. An employee may also provide similar coverage for his/her dependents through payroll deductions. Complete details of the plan and eligible dependents are described in the group insurance pamphlet that an employee will receive when coverage goes into effect. Any questions should be directed to the Project Manager. Enrollment Enrollment forms must be submitted within 14 days of when an employee first becomes eligible for coverage. In addition, an employee must elect his /her dependents at that time. 17 JANUARY 2009 How to Enroll The Payroll Department will send an employee an enrollment packet the month prior to his/her eligibility. The employee needs to complete the appropriate forms before his/her coverage goes into effect. Details regarding enrollment, payroll deduction, coverage and termination of coverage of employees and dependents are described in the group insurance pamphlet. Modifications The Company reserves the right to change and/or modify any and /or all benefits including cost, coverage, benefits and the Company's contribution to the benefit plants). If you have any further questions concerning this or any other Company policy, please direct them to the Project Manager. 18 JANUARY 2009 Section 4 ABSENCES FROM WORK 19 JANUARY 2009 IV. ABSENCES FROM WORK A. Jury Duty/Court Appearances An employee should notify his/her supervisor immediately upon receiving a notice to report to jury duty or to serve as a court witness. An employee who is summoned to jury duty service or as a court witness will receive time off without pay. Employees need to provide the company with written notification and verification by the court for all days missed. If the absence of an employee due to jury duty will cause an extreme hardship on the company, the company can request that the employee ask the court for a temporary deferral or postponement. B. Military Leave If you are called to active duty in the U.S. military, Reserves, or California National Guard, you are eligible for unpaid military leave of absence in accordance with state and federal law. Present your supervisor with a copy of your service papers as soon as you receive them. During your absence, your length of service accumulates, and your benefits will continue as required by applicable law. Upon application within the appropriate time period after your date of discharge from military service, you will receive the then - current rate of pay and the then - current benefits. If you are required to attend yearly Reserves or National Guard duty, you may apply for an unpaid temporary military leave of absence not to exceed 17 days (including travel). However, if you prefer, you may use your earned vacation time for this purpose. You should give your supervisor as much advance notice as possible so we can ensure proper coverage while you are away. C. Personal Leave A personal leave of absence without pay may be granted to regularly- scheduled, full -time employees who have completed at least twelve (12) months of continuous service. A personal leave of absence may be considered when the employee has a need for a leave that is not covered by other leaves of absence provided by the Company. Personal leaves may not be taken to extend the length of any other leave of absence granted by the Company. Any personal leave you are granted will run concurrently with other leaves to which you are entitled under the law. A written request for a personal leave of absence must be presented to your supervisor at least four (4) weeks before the leave is to begin. Your request will be considered on the basis of the compelling nature of the reason given, the length of time requested, our business requirements, your length of service and your performance record. 20 JANUARY 2009 The leave of absence, when granted, will be for a period of up to thirty (30) days. Under unusual circumstances, an extension may be granted for a like period if a written request is submitted and approved in writing by the location manager prior to the expiration of your leave. Insurance During a personal leave of absence, the employee must pay all premiums in advance of the leave to continue participating in the Company insurance plans. Failure to pay the premium will result in cessation of coverage when the leave begins, and will subject the employee to a waiting period for resuming coverage after returning from (cave. Holidays If a holiday falls within the period an employee is on personal leave, the employee will not receive holiday pay. Other Work If you have been granted a personal leave of absence, you may not accept other work during such leave without prior written approval of the Project Manager. Failure to Return to Work Failure to return to work on the expiration of your leave may be deemed a voluntary resignation of your employment with the Company. Reinstatement If your leave is for fewer than thirty (30) days, the Company will attempt to return you to your former position or to place you in a comparable job. If your leave exceeds thirty (30) days or your job has been filled, eliminated, or no comparable job exists, you may, in the Company's discretion, be placed in an existing job for which you are qualified. D. Family and Medical Leave As an employee, you may be entitled to a leave of absence under the Family and Medical Leave Act ( "FMLA ") and/or the California Family Rights Act ( °CFRA "). This policy is intended to provide you with information concerning FMLA /CFRA entitlements and obligations you may have during such leaves. If you have any questions concerning FMLA /CFRA leave, please contact Human Resources. 1. Eligibility The FMLA and CFRA provide eligible employees with a right to leave, health insurance benefits and, with some limited exceptions, job restoration. To be an "eligible employee ", you must (1) have been employed by the Company for at 21 JANUARY 2009 least 12 months (which need not be consecutive); (2) have worked for at least 1250 hours during the 12 -month period immediately preceding the commencement of the leave; and (3) at a worksite where 50 or more employees are located within 75 miles of the worksite. 11. Employee Entitlements for FMLA/CFRA Leave A. Basic Fdff.A/CFRA Leave Entitlement The FMLA provides eligible employees up to 12 workweeks of unpaid leave for certain family and medical reasons during a 12 month period. The 12 month period is determined by a "rolling" 12 -month period measured backwards from when an employee first uses FMLA /CFRA leave. In some instances, leave may be counted under the FMLA but not CFRA or CFRA but not the FMLA. Leave may be taken for any one, or for a combination, of the following reasons: • Disability due to pregnancy, childbirth or related medical condition (counts only toward FMLA leave and California Pregnancy Disability Leave ( "PDL ") leave entitlements); • Bonding and/or caring for a newborn child (counts toward FMLA and CFRA leave entitlements); • For placement with the employee of a child for adoption or foster care and to care for the newly placed child; (counts toward FMLA and CFRA leave entitlements); • To care for the employee's spouse, domestic partner, child, or parent (but not in- law) with a serious health condition; (counts toward FMLA and CFRA leave entitlements except for time to care for an employee's domestic partner does not count towards FMLA leave, only CFRRA leave); • For the employee's own serious health condition that makes the employee unable to perform one or more of the essential functions of the employee's job; and/or (counts toward FMLA and CFRA leave entitlements); • Because of any qualifying exigency arising out of the fact that an employee's spouse, son, daughter or parent is a covered military member on active duty (or has been notified of an impending call or order to active duty status in the National Guard or Reserves in support of contingency operations) (counts toward FMLA leave entitlement only). A serious health condition is an illness, injury, impairment, or physical or mental condition that involves either an overnight stay in a medical care facility, hospice or residential health care facility, or continuing treatment by a health care provider for a condition that either prevents the employee from performing the essential functions of the employee's job, or prevents the qualified family member 22 JANUARY 2009 from participating in school or other daily activities. Subject to certain conditions, the continuing treatment requirement may be met by a period of incapacity of more than three (3) consecutive calendar days combined with at least two visits to a health care provider or one visit and a regimen of continuing treatment, or incapacity due to pregnancy, or incapacity due to a chronic condition. Other conditions may meet the definition of continuing treatment. Qualifying exigencies may include attending certain military events, arranging for alternative childcare, addressing certain financial and legal arrangements, attending certain counseling sessions, and attending post - deployment reintegration briefings. B. Additional Military Family Leave Entitlement In addition to the basic FMLA /CFRA leave entitlement described above, an eligible employee who is the spouse, domestic partner, son, daughter, parent or next of kin of a covered servicemember is entitled to take up 26 weeks of leave during a 12 -month period to care for the servicemember with a serious injury or illness. Leave to care for a servicemember shall only be available during a single - 12 month period and, when combined with other FMLA- qualifying leave, may not exceed 26 weeks during the single 12 -month period. The single 12 -month period begins on the first day an eligible employee takes leave to care for the injured servicemember. A "covered servicemember" means a member of the Armed Forces, including a member of the National Guard or Reserves, who is undergoing medical treatment, recuperation, or therapy, is otherwise in outpatient status, or is on the temporary retired list, for a serious injury or illness. A member of the Armed Forces would have a serious injury or illness if he /she has incurred an injury or illness in the line of duty while on active duty in the Armed Forces provided that the injury or illness may render the servicemember medically unfit to perform duties of the member's office, grade, rank or rating. C. Intermittent Leave and Reduced Leave Schedules FMLA/CFRA leave usually will be taken for a period of consecutive days, weeks or months. However, employees are also entitled to take FMLA leave intermittently or on a reduced leave schedule when medically necessary due to a serious health condition of the employee or covered family member or the serious injury or illness of a covered servicemember. Intermittent leave can also be taken for any qualifying exigency. Employees are also eligible for intermittent leave for bonding with a child following birth or placement. Intermittent leave for bonding purposes generally must be taken in two -week increments, but the Company permits two occasions where the leave may be for less than two weeks. 23 JANUARY 2009 D. Health Insurance Benefits During FMLA /CFRA leave, eligible employees are entitled to receive group health plan coverage while on leave for up to 12 weeks. Once FMLA or FMLA /CFRA leave exceeds 12 weeks (for example, in cases of FMLA/pDL leave followed by CFRA birth bonding leave), an employee will be notified of his or her right to continue group health insurance benefits at the employee's cost under COBRA. E. Restoration of Employment and Benefits At the end of FMLA /CFRA leave, subject to some exceptions including situations where job restoration of "key employees" will cause the Company substantial and grievous economic injury, employees generally have a right to return to the same or equivalent positions they held before the FMLA /CFRA leave. The Company will notify employees if they qualify as "key employees ", if it intends to deny reinstatement, and of their rights in such instances. Use of FMLA /CFRA leave will not result in the loss of any employment benefit that accrued prior to the start of an eligible employee's FMLA/CFRA leave. Notice of Eligibility for, and Designation of, FMLA /CFRA Leave Employees requesting FMLA /CFRA leave arc entitled to receive written notice from the Company telling them whether they are eligible for FMLA and/or CFRA leave and, if not eligible, the reasons why they are not eligible. When eligible for FMLA /CFRA leave, employees are entitled to receive written notice of: (1) their rights and responsibilities in connection with such leave; (2) the Company's designation of leave as FMLA /CFRA - qualifying or non - qualifying, if not FMLA /CFRA - qualifying, the reasons why; and (3) the amount of leave, if known, that will be counted against the employee's leave entitlement. The Company may retroactively designate leave as FMLA/CFRA leave for a period of up to 10 days with appropriate written notice to employees, provided the Company's failure to designate leave as FMLA/CFRA- qualifying at an earlier date did not cause harm or injury to the employee. In all cases where a leave qualifies only for FMLA protection, the Company and employee can mutually agree that leave be retroactively designated as FMLA leave. III. Employee Obligations for FMLA /CFRA Leaves A. Provide Notice of the Need far Leave Employees who take FMLA/CFRA leave must timely notify the Company of their need for FMLA /CFRA leave. The following describes the content and timing of such employee notices. 24 JANUARY 2009 1. Content of Employee Notice To trigger FMLA/CFRA leave protections, employees must inform the Company's Human Resources Department of the need for FMLA /CFRA - qualifying leave and the anticipated timing and duration of the leave, if known. Employees may do this by either requesting FMLA/CFRA leave specifically, or explaining the reasons for leave so as to allow the Company to determine that the leave is FMLA /CFRA - qualifying. For example, employees might explain that: • a medical condition renders them unable to perform the essential functions of their job; • they are pregnant or have been hospitalized overnight; • they or a covered family member are under the continuing care of a health care provider; • the leave is due to a qualifying exigency cause by a covered military member being on active duty or called to active duty status; or • if the leave is for a family member, that the condition renders the family member unable to perform daily activities or that the family member is a covered servicemember with a serious injury or illness. Calling in "sick," without providing the reasons for the needed leave, will not be considered sufficient notice for FMLA /CFRA leave under this policy. Employees must respond to the Company's lawful questions to determine if absences are potentially FMLA /CFRA - qualifying. If employees fail to explain the reasons for FMLA /CFRA leave, the leave may be denied. When employees seek leave due to FMLA/CFRA - qualifying reasons for which the Company has previously provided FMLA/CFRA - protected leave, they must specifically reference the qualifying reason for the leave or the need for FMLA /CFRA leave. 2. Timing of Employee Notice Employees must provide 30 days advance notice of the need to take FMLA/CFRA leave when the need is foreseeable. When 30 days notice is not possible, or the approximate timing of the need for leave is not foreseeable, employees must provide the Company notice of the need for leave as soon as practicable under the facts and circumstances of the particular case. Employees who fail to give 30 days notice for foreseeable leave without a reasonable excuse for the delay, or otherwise fail to satisfy FMLA /CFRA notice obligations, may have FMLA/CFRA leave delayed or denied. 25 JANUARY 2009 B. Cooperating in the Scheduling ofLeave When planning medical treatment for the employee or family member or requesting to take leave on an intermittent or reduced schedule work basis, employees must consult with the Company and make a reasonable effort to schedule treatment so as not to unduly disrupt the Company's operations. Employees must consult with the Company prior to the scheduling of treatment in order to work out a treatment schedule which best suits the needs of both the Company and the employees, subject to the approval of the applicable health care provider. When employees take intermittent or reduced work schedule leave for foreseeable planned medical treatment for the employee or a family member, including a period of recovery from a serious health condition, or to care for a covered servicemember, the Company may temporarily transfer employees to alternative positions with equivalent pay and benefits for which the employees are qualified and which better accommodate recurring periods of leave. C. Submit Initial Medical Certifications Supporting Need for Leave (Unrelated to Requests for Military Family Leave) Depending on the nature of FMLA /CFRA leave sought, employees may be required to submit medical certifications supporting their need for FMLA /CFRA- qualifying leave. As described below, there generally are three types of FMLA /CFRA medical certifications: an initial certification, a recerfification, and a return to work/fitness for duty certification. It is the employee's responsibility to provide the Company with timely, complete and sufficient medical certifications. Whenever the Company requests employees to provide FMLA/CFRA medical certifications, employees must provide the requested certifications within 15 calendar days after the Company's request, unless it is not practicable to do so despite an employee's diligent, good faith efforts. The Company shall inform employees if submitted medical certifications are incomplete or insufficient and provide employees at least seven calendar days to cure deficiencies. The Company will deny FMLA /CFRA leave to employees who fail to timely cure deficiencies or otherwise fail to timely submit requested medical certifications. With the employee's permission, the Company (through individuals other than an employee's direct supervisor) may contact the employee's health care provider to authenticate or clarify completed and sufficient medical certifications. If employees choose not to provide the Company with authorization allowing it to clarify or authenticate certifications with health care providers, the Company may deny FMLA/CFRA leave if certifications are unclear. Whenever the Company deems it appropriate to do so, it may waive its right to receive timely, complete and /or sufficient FMLA medical certifications. 26 JANUARY 2009 Initial Medical Certifications Employees requesting leave because of their own, or a covered relation's, serious health condition, or to care for a covered servicemember, must supply medical certification supporting the need for such leave from their health care provider or, if applicable, the health care provider of their covered family or service member. If employees provide at least 30 days notice of medical leave, they should submit the medical certification before leave begins. A new initial medical certification will be required on an annual basis for serious medical conditions lasting beyond a single leave year or when an initial medical certification has expired. If the Company has reason to doubt initial medical certifications regarding an employee's own serious health condition, it may require employees to obtain a second opinion at the Company's expense. If the opinions of the initial and second health care providers differ, the Company may, at its expense, require employees to obtain a third, final and binding certification from a health care provider designated or approved jointly by the Company and the employee. The Company will reimburse employees for any reasonable "out of pocket" travel expenses incurred to obtain second or third medical opinions. Except in very rare circumstances, the Company will not require employees to travel outside normal commuting distance for purposes of obtaining second or third medical opinions. Medical Recertifications Depending on the circumstances and duration of FMLA /CFRA leave, the Company may require employees to provide recertification of medical conditions giving rise to the need for leave. The Company will notify employees if recertification is required and will give employees at least 15 calendar days to provide medical recertification. In cases of leave that qualifies under CFRA, recertification will only be requested when the original certification has expired. Return to Work/Fitness for Duty Medical Certifications Unless notified that providing such certifications is not necessary, employees returning to work from FMLA/CFRA leaves that were taken because of their own serious health conditions that made them unable to perform their jobs must provide the Company medical certification confirming they are able to return to work and the employees' ability to perform the essential functions of the employees' position, with or without reasonable accommodation. The Company may delay and /or deny job restoration until employees provide return to work /fitness for duty certifications. D. Submit Certifications Supporting Need for Military Family Leave Upon request, the first time employees seek leave due to qualifying exigencies arising out of the active duty or call to active duty status of a covered military 27 JANUARY 2009 members, the Company may require employees to provide: (1) a copy of the covered military member's active duty orders or other documentation issued by the military indicating the covered military member is on active duty or call to active duty status and the dates of the covered military member's active duty service; and (2) a certification from the employee setting forth information concerning the nature of the qualifying exigency for which leave is requested. Employees shall provide a copy of new active duty orders or other documentation issued by the military for leaves arising out of qualifying exigencies arising out of a different active duty or call to active duty status of the same or a different covered military member. When leave is taken to care for a covered servicemember with a serious injury or illness, the Company may require employees to obtain certifications completed by an authorized health care provider of the covered servicemember. In addition, and in accordance with the FMLA regulations, the Company may request that the certification submitted by employees set forth additional information provided by the employee and/or the covered servicemember confirming entitlement to such leave. E. Providing Medical Recertification Upon Request Depending on the circumstances and duration of FMLA leave, the Company may require employees to provide recertification of medical conditions giving rise to the need for leave every thirty days (or more frequently in special circumstances). For chronic or long -term conditions, the Company may require certifications every six months. For leave that also qualities under CFRA, extensions will be requested only when a prior medical certification has expired or is about to expire. The Company will notify employees if recertification is required and will give employees at least 15 calendar days to provide medical recertification. Reporting Changes to Anticipated Return Date If an employee's anticipated return to work date changes and it becomes necessary for the employee to take more or less leave than originally anticipated, the employee must provide the Company with reasonable notice (i.e., within two (2) business days) of the employee's changed circumstances and new return to work date. If employees give the Company unequivocal notice of their intent not to return to work, they will be considered to have voluntarily resigned and the Company's obligation to maintain health benefits (subject to COBRA requirements) and to restore their positions will cease. G. Substitute Paid Leavefor Unpaid FMLA Leave If employees request FMLA/PDL leave because of disability due to pregnancy, childbirth or related medical conditions, they must first substitute any accrued paid sick leave for unpaid family /medical leave. Employees may make a written 28 JANUARY 2009 request to substitute accrued, unused vacation or paid time off ( "PTO ") benefits for unpaid FMLA/PDL leave once the employees' sick time is exhausted. If employees request FMLA /CFRA leave because of their own serious health conditions (excluding absences for which employees are receiving workers' compensation or short term disability benefits), they must first substitute any accrued paid vacation, PTO or sick leave for unpaid family /medical leave. If employees request FMLA /CFRA leave to care for a covered family member with a serious health condition or bond with a newborn child, they must first substitute any accrued paid vacation or PTO for unpaid family /medical leave. Once vacation or PTO is exhausted, upon written request an employee can substitute paid sick leave for unpaid FMLA/CFRA leave for such purposes except an employee cannot use sick leave to bond with a child where the employee's child is not ill or sick since sick leave is contingent on the illness of the employee, child, parent, spouse or domestic partner. A leave of absence in connection with a workers' compensation iniury /illness or for which an employee receives short term disability or State of California Paid Family Leave benefits shall run concurrently with FMLA /CFRA leave. Upon written request, the Companv will allow employees to use accrued paid time off to supplement any paid workers' compensation, short term disability or Paid Family Leave benefits. The substitution of paid time off for unpaid family /medical leave time does not extend the length of FMLA leaves and the paid time off runs concurrently with the FMLA/CFRA entitlement. H. Pay Employee's Share of Heallh Insurance Premiums As noted above, during FMLA/CFRA leave, employees are entitled to continued group health plan coverage under the same conditions as if they had continued to work. If paid leave is substituted for unpaid family /medical leave, the Company will deduct employees' shares of the health plan premium as a regular payroll deduction. If FMLA/CFRA leave is unpaid, employees must pay their portion of the premium through a previously arranged method coordinated with Human Resources. The Company's obligation to maintain health care coverage ceases if an employee's premium payment is more than 30 days late. If an employee's payment is more than 15 days late, the Company will send a letter notifying the employee that coverage will be dropped on a specified date unless the co- payment is received before that date. If employees do not return to work within 30 calendar days at the end of the leave period (unless employees cannot return to work because of a serious health condition or other circumstances beyond their control) they will be required to 29 JANUARY 2009 reimburse the Company for the cost of the premiums the Company paid for maintaining coverage during their unpaid FMLA/CFRA leave. IV. Coordination of FMLA Leave with Other Leave Policies The FMLA does not affect any federal, state or local law prohibiting discrimination, or supersede any State or local law or collective bargaining agreement that provides greater family or medical leave rights. However, whenever permissible by law, the Company will run FMLA leave concurrently with any other leave provided under state or local law. For additional information concerning leave entitlements and obligations that might arise when FMLA/CFRA leave is either not available or exhausted, please consult the Company's other leave policies- in this handbook or contact Human Resources. V. Questions and /or Complaints About FMLA/CFRA Leave If you have questions regarding this policy, please contact Human Resources. The Company is committed to complying with the FMLA and CFRA and, whenever necessary, shall interpret and apply this policy in a manner consistent with the FMLA and CFRA. The FMLA makes it unlawful for employers to: 1) interfere with, restrain, or deny the exercise of any right provided under FMLA; or 2) discharge or discriminate against any person for opposing any practice made unlawful by FMLA or involvement in any proceeding under or relating to FMLA. If employees believe their FMLA rights have been violated, they should contact the Human Resources Department immediately. The Company will investigate any FMLA complaints and take prompt and appropriate remedial action to address and/or remedy any FMLA violation. Employees also may file FMLA complaints with the United States Department of Labor or may bring private lawsuits alleging FMLA violations. Vi. Additional Definitions: "Spouse" means a husband or wife as defined or recognized under State law for purposes of marriage in the State where the employee resides, including common law marriage in States where it is recognized. "Parent" means a biological, adoptive, step or foster father or mother, or any other individual who stood in loco parentis to the employee when the employee was a child, son or daughter as defined in paragraph (e) of this section. This term does not include parents "in law" "Child, son or daughter" means, for purposes of FMLAATRA leave taken for birth or adoption, or to care for a family member with a serious health condition, a biological, adopted, or foster child, a stepchild (including children of a domestic 30 JANUARY 2009 partner), a legal ward, or a child of a person standing in loco parentis, who is either under age 18, or age 18 or older and "incapable of self -care because of a mental or physical disability" or an adult dependent child at the time that FMLA/CFRA leave is to commence. (I) "incapable of self- care" means that the individual requires active assistance or supervision to provide daily self -care in three or more of the "activities of daily living" (ADCs) or "instrumental activities of daily living" (IADLs). Activities of daily living include adaptive activities such as caring appropriately for one's grooming and hygiene, bathing, dressing and eating. Instrumental activities of daily living include cooking, cleaning, shopping, taking public transportation, paying bills, maintaining a residence, using telephones and directories, using a post office, etc. (2) "Mental or physical disability" means a physical or mental impairment that limits one or more of the major life activities of an individual. Regulations at 29 CFR 1630.2(h), (i), and Q), issued by the Equal Employment Opportunity Commission under the Americans with Disabilities Act (ADA), 42 U.S.C. 12101 et seg., define these terms. (3) Persons who are "in loco parentis" include those with day -to -day responsibilities to care for and financially support a child, or, in the case of an employee, who had such responsibility for the employee when the employee was a child. A biological or legal relationship is not necessary. "Adoption" means legally and permanently assuming the responsibility of raising a child as one's own. The source of an adopted child (e.g., whether from a licensed placement agency or otherwise) is not a factor in determining eligibility for FMLA /CFRA leave. "Foster care" is 24 -hour care for children in substitution for, and away from, their parents or guardian. Such placement is made by or with the agreement of the State as a result of a voluntary agreement between the parent or guardian that the child be removed from the home, or pursuant to a judicial determination of the necessity for foster care, and involves agreement between the State and foster family that the foster family will take care of the child. Although foster care may be with relatives of the child, State action is involved in the removal of the child from parental custody. "Son or daughter on active duty or call to active duty status" means the employee's biological, adopted, or foster child, stepchild, legal ward, or a child for whom the employee stood in loco parentis, who is on active duty or call to active duty status, and who is of any age. 31 JANUARY 2009 "Son or daughter of a covered servicemember" means the servicennember's biological, adopted, or foster child, stepchild, legal ward, or a child for whom the servicemember stood in loco parentis, and who is of any age. "Parent of a covered servicemember" means a covered servicemember's biological, adoptive, step or foster father or mother, or any other individual who stood in loco parentis to the covered servicemember. This term does not include parents "in law." "Next of kin of a covered servicemember" means the nearest blood relative other than the covered servicemember's spouse, parent, son, or daughter, in the following order of priority: blood relatives who have been granted legal custody of the covered servicemember by court decree or statutory provisions, brothers and sisters, grandparents, aunts and uncles, and first cousins, unless the covered servicemember has specifically designated in writing another blood relative as his or her nearest blood relative for purposes of military caregiver leave under the FMLA. When no such designation is made, and there are multiple family members with the same level of relationship to the covered servicemember, all such family members shall be considered the covered servicemember's next of kin and may take FMLA leave to provide care to the covered servicemember, either consecutively or simultaneously. When such designation has been made, the designated individual shall be deemed to be the covered servicemember's only next of kin. "Health Care Provider" means: (1) A doctor of medicine or osteopathy who is authorized to practice medicine or surgery (as appropriate) by the State in which the doctor practices; (2) podiatrists, dentists, clinical psychologists, optometrists, chiropractors (limited treatment consisting of manual manipulation of the spine to correct a subtuxation as demonstrated by x -Ray to exist) authorized to practice under the State law and performing within the scope of their practice as defined by State law; (3) nurse practitioners, nurse- midwives, clinical social workers and physician assistants authorized under State law and performing within the scope of their practice as defined by State law; (4) Christian Science practitioners (may be required to submit to second or third certification through examination - not treatment of a health care provider); (5) any other health care provider from whom the employer or the employee's group health plan benefits manager will accept certification of the existence of a serious health condition to substantiate a claim for benefits; and (6) a health care provider who practices in a country other than the United States who is authorized to practice in accordance with the laws of that country and is performing within the scope of his or her practice as defined under such law. For purposes of leave taken to care for a covered servicemember, any one of the following health care providers may complete such a certification: (1) a United States Department of Defense ( "DOD ") health care provider; (2) a United States Department of Veterans Affairs ( "VA ") health care provider; (3) a DOD TRICARE network authorized private health care 32 JANUARY 2009 provider; or (4) a DOD non - network TRICARE authorized private health care provider. "Domestic Partner" means two adults who have established a registered domestic partnership in accordance with the requirements of California law. E. Pregnancy Disability Leave If you are disabled by pregnancy, childbirth or related medical conditions, you are eligible to take a pregnancy disability leave ( "PDL "). If you are affected by pregnancy or a related medical condition, you also are eligible to transfer to a less strenuous or hazardous position or to less strenuous or hazardous duties, if such a transfer is medically advisable and can be reasonably accommodated. In addition, if it is medically advisable for you to take intermittent leave or work a reduced leave schedule, the Company may require you to transfer temporarily to an alternative position with equivalent pay and benefits that can better accommodate recurring periods of leave. Duration of Leave. The PDL is for any period(s) of actual disability caused by your pregnancy, childbirth, or related medical condition up to four (4) months (or 88 work days for a full -time employee) per pregnancy. The PDL does not need to be taken in one continuous period of time, but can be taken on an as- needed basis. Time off needed for prenatal care, severe morning sickness, doctor- ordered bed rest, childbirth, and recovery from childbirth is covered by your PDI.. Generally, we treat your pregnancy disability the same as we treat other disabilities of similarly - situated employees. Medical Certification. You are required to obtain a certification from your health care provider of your pregnancy disability or the medical advisability of a transfer. The certification should include: (1) the date on which you became disabled due to pregnancy or the date of the medical advisability of a transfer; (2) the probable duration of the period(s) of disability or the period(s) for the advisability of a transfer; and, (3) a statement that, due to the disability, you are either unable to work at all or to perform any one or more of the essential functions of your position without undue risk to yourself or to other persons, or a statement that, due to your pregnancy, a transfer to a less strenuous or hazardous position or duties is medically advisable. As a condition of your return from PDL, the Company requires you to obtain a release to return to work from your health care provider stating you are able to resume your original job duties. Leave is Unpaid. PDL leave is unpaid by the Company. However, at your option, you may use any accrued vacation time or other accrued paid time off as part of your PDL before taking the remainder of your leave on an unpaid basis. We 33 JANUARY 2009 require, however, that you use any available sick leave during your PDL. The use of any paid leave will not extend the duration of your PDL. We encourage you to contact the Employment Development Department regarding your eligibility for state disability insurance for the unpaid portion of your leave. Leave Concurrent with Family and Medical Leave. If you are eligible for leave under the federal Family and Medical Leave Act, your PDL will also be designated as time off under the Family and Medical Leave Act. Please refer to the "Family and Medical Leave" policy in this Handbook for additional information. Return to Work. If you do not return to work on the originally- scheduled return date or request in advance an extension of the agreed upon leave with appropriate medical documentation, you may be deemed to have voluntarily terminated your employment with the Company. Failure to notify the Company of your ability to return to work when it occurs, or your continued absence from work because your leave must extend beyond the maximum time allowed, may be deemed a voluntary termination of your employment with the Company, unless you are entitled to Family and Medical Leave. Upon your return from PDL, you will be reinstated to your same position in most instances. Taking a PDL may impact certain of your benefits and your seniority date. If you want more information regarding your eligibility for a leave and the impact of the leave on your seniority and benefits, please contact Human Resources. Request for Additional Time Off. Any request for leave after your disability has ended will be treated as a request for Family and Medical Leave under the California Family Rights Act and the federal Family and Medical Leave Act, if you are eligible for such leave. Please refer to the "Family and Medical Leave -- California Employees" policy in this Handbook for additional information. Rehabilitation Leave We are committed to providing assistance to our employees to overcome substance abuse problems. Our Company will reasonably accommodate any employee who wishes to voluntarily enter and participate in an alcohol or drug rehabilitation program. This accommodation may include an adjusted work schedule or time off without pay, provided the accommodation does not impose an undue hardship on the Company. You may use any accrued vacation benefits while on leave under this policy. However, additional benefits will not be earned during the unpaid portion of the leave of absence. A leave of absence under this policy will be subject to the same provisions and rules as apply to medical leaves of absence. The Company will attempt to safeguard the privacy of an employee's participation in a rehabilitation program. 34 JANUARY 2009 You should notify your direct supervisor or Human Resources if you need to request an accommodation under this policy. G. Literacy Assistance We are committed to providing assistance to employees who require time off to participate in an adult education program for literacy assistance. If you need time off to attend such a program, you should inform your direct supervisor or Human Resources. The Company will attempt to make reasonable accommodations for you by providing unpaid time off or an adjusted work schedule, provided the accommodation does not impose an undue hardship on the Company. The Company will attempt to safeguard the privacy of your enrollment in an adult education program. H. Bereavement Leave An unpaid leave of up to three days in duration may be granted to any regular full -time employee when there is a death in the employee's immediate family. Immediate family is defined to mean the employee's parents, spouse, significant other, domestic partner, children, brothers, sisters, or any otter significant individual who may be a dependant of the employee. Employees who are not regular full -time employees may request up to three days off without pay for bereavement leave. Voting Time Off You are allowed up to two (2) hours time off from work with pay to vote in general elections if, you cannot vote during normal off -duty hours. These two (2) hours must be taken at either the beginning or the end of the workday. If you are going to need time off for this purpose, notify your supervisor at least three (3) working days in advance. J. Time Off For Military Spouses If you work, on average, at least twenty (20) hours per week and your spouse is a qualified member of the United States Armed Forces, the National Guard, or the Reserves, you are eligible to take leave for a period of up to ten (10) days while your spouse is home during a qualified leave period. Required Notice to the Company. Within two (2) business days of receiving official notice that your spouse will be on leave, you must provide notice to the Company of your intent to take military spouse leave. Required Documentation. You must submit written documentation to the Company certifying that during your requested time off, your spouse will be on leave from deployment during a period of military conflict. 35 JANUARY 2009 Leave is Unpaid. Leave granted under this policy is unpaid. [Optional: However, employees may substitute accrued, unused paid time off for any period of unpaid military spouse leave.] Definitions. For the purposes of this policy, the following definitions apply: "Qualified Member" means any of the following: (a) A member of the U.S. Armed Forces who is deployed during a period of military conflict to an area designated as a combat theater or combat zone by the President of the United States; or (b) A member of the National Guard who is deployed during a period of military conflict; or (c) A member of the Reserves who is deployed during a period of military conflict. "Period of Military Conflict" means any of the following: (a) A period of war declared by the U.S. Congress; or (b) A period of deployment for which members of the Reserves are ordered to active duty. "Qualified Leave Period" means the period during which the qualified member is on leave from deployment during a period of military conflict. 36 JANUARY 2009 Section 5 PROFESSIONAL CONDUCT 37 JANUARY 2009 V. PROFESSIONAL CONDUCT A. Personal Appearance and Grooming The appearance of Transportation Concepts' employees conveys an image about the individual and TC. A professional image is necessary when interacting with clients or the riding public. All employees are expected to be neat and clean and in proper uniform while on the job. • Shoes must be appropriate for safe driving and safe work activity. Shoes must be dark in color, preferably black and not have open toes or heels. Clothes are to be neat and clean. Uniform shirts are to be buttoned and tucked in. Company provided patches/name tags are to be worn on uniform shins or jackets. Cosmetics may be worn provided they are not of such a nature as to be considered unusual or excessive. A conservative appearance should be maintained. All employees are expected to maintain a policy of personal hygiene that is consistent with the public contact involved in the job. B. Attendance Overview and Puraose You are an important part of our team. It takes cooperation and commitment from everyone in the Company to operate efficiently. Your attendance and punctuality are vital to the success of the Company. When you are absent from work, it places an additional burden on co- workers and interferes with our ability to perform services for our clients and customers. Therefore, we have established absenteeism and punctuality standards we expect all employees to follow. To ensure consistent enforcement of our absenteeism standards throughout the Company, we developed this "no- fault" "Attendance and Punctuality Policy." For every absence, employees are assigned definite and predetermined point values. Employees reaching certain point levels will be subject to counseling and /or disciplinary action, up to and including termination. To Whom This Policy Applies This policy applies to all non - exempt employees, i.e., all employees who are eligible for overtime according to federal and state wage and hour laws. 38 JANUARY 2009 If You Must Be Late or Absent There may be times when your absence or tardiness cannot be avoided. In those cases, you are expected to notify your supervisor or Manager at least one (1) hour before you are scheduled to begin your work day of your absence or lateness. Failure to do so may result in disciplinary action, up to and including immediate termination. if you are absent due to your own illness or the illness of a family member for more than three (3) days, you must produce a certification from your healthcare provider before your return to work. Employees must call in every day they are absent unless excused by the employee's supervisor or Manager. Employees who fail to call in and report for work for three (3) consecutive days will be considered to have voluntarily terminated their employment with the Company. Accumulating Points For each unexcused absence, an employee will be assigned points as follows: ATTENDANCE INCIDENT POINTS Report to work more than five (5) minutes late or I point leave work more than 5 minutes early Extending meal break over five (5) minutes or a 1 point break over five (5) minutes Absent for entire day with notice prior to 2 points scheduled start time Absent for entire day without notice prior to 4 points scheduled start dine Points assigned to an employee under the system will remain on the employee's record for twelve (12) months from the date of the attendance incident. Approved Absences The following absences as provided under Company policies will not constitute an attendance incident and will not result in employees receiving points or discipline if the employee follows the Company's policies and procedures for obtaining advance approval for the absence: 39 JANUARY 2009 vacation days (pre-approved) holidays • sick or injury with a treating doctor's note • personal leave of absence in accordance with Company policy (pre- approved) • jury/witness duty • military duty • bereavement Family and Medical Leave or Pregnancy Disability Leave extended Medical Leave of Absence other leaves of absence provided by applicable federal, state, or local laws workers' compensation Company - directed shutdowns or temporary closings Disciplinary Action Employees accumulating an excessive number of points will receive the following disciplinary action: POINTS DISCIPLINARY ACTION 10 Points Counseling 12 Points Written warning 13 Points One (1) day unpaid suspension 14 Points Three (3) day unpaid suspension 15 Points Termination The Company may modify the disciplinary action given to any employee based on the circumstances of the situation. 40 JANUARY 2009 Reviewing Your Attendance Record To monitor your attendance record, attendance reports showing point totals for each employee will be provided to you by your location manager. Please review these reports to ensure they are accurate. If you have any questions about your attendance record, please speak with your supervisor or location manager. C. Work Schedule At Transportation Concepts, work hours may vary with each facility. Your department needs will determine your daily schedule and your supervisor will discuss any schedule changes with you. Staffing needs and operational demands may necessitate variances in starting and ending times, as well as variances in the total hours that may be scheduled each day and week. D. Punctuality It is your responsibility to arrive fully prepared for work, in full uniform, and at your scheduled time. Punctuality also applies to lunch and rest breaks. When you return promptly from your breaks it shows concern for your fellow employees and the job you perform. Some departments have tightly scheduled lunch breaks that require everyone's cooperation. E. Use of Time Clock All hourly employees are required to use either a time clock or sign in sheet. Please do not clock /sign in more than five (5) minutes prior to your scheduled start time, nor more than five (5) minutes after your scheduled end time unless you have your supervisor's approval. If you fail to clock in or out, or if you work at a project where you call in on the telephone or vehicle radio to report that you are "on duty" or "leaving the job ", your manager or the person designated by the manager are the only individuals Who may record your time on your timekeeping record. Smoking Policy Smoking while riding or driving a Company vehicle is prohibited at all times. Smoking is only permitted during your break times in areas designated by local management and in areas away from your assigned vehicles. TC follows all the city, county and state policies and regulations in monitoring smoking in public places. Any employee who violates Company /locations smoking policies will be subject to disciplinary action. 41 JANUARY 2009 G. Visitors Generally, you are not permitted to have friends or relatives visit during working hours. However, please check with your Project Manager regarding the Company's policies concerning visitors in emergency situations. H. Drug and Alcohol Free Workplace The Company is required by law to provide a safe and healthy work environment for employees. In addition, it is the Company's goal to provide the best service possible to its customers. To achieve these goals, the Company has the following mles about the use, possession, and sale of drugs and alcohol by its employees. The illegal use, sale, distribution, or possession of narcotics, drugs, or controlled substances while on the job or on Company property will result in immediate disciplinary action, up to and including termination. In addition, alcohol cannot be consumed on Company property unless at an authorized social function sponsored by the Company and the use of alcohol during working hours or reporting to work under the influence of alcohol is strictly prohibited. The use of controlled substances prescribed to you by a licensed physician or are available over the counter is not prohibited by this policy. However, if a physician has prescribed medication that requires any accommodation, please notify your supervisor or Human Resources to discuss what accommodations are necessary. Employment of Relatives No relatives of current employees will be hired by the Company if such hiring would create a supervisory relationship between a current employee and that relative. For purposes of this policy, `relative" means spouse, registered domestic partner, mother, father, children, sisters, brothers, mother and father -in -law, sons and daughters -in -law, cousins, aunts and uncles. Current employees who become related, for example, by virtue of marriage, to another current employee will be permitted to continue employment. However, the Company may transfer one of the employees if a supervisory relationship exists between the employees to avoid an actual or potential conflict of interest. J. Non - Fraternization The Company is committed to fostering a professional work environment where all employees are treated with respect and impartially by their supervisors. Accordingly, supervisors are prohibited from fratemizing or becoming romantically involved with one another or with any subordinate employee in their chain of command, regardless of whether the employee reports directly or indirectly to the supervisor. Personal relationships often cause problems in the workplace, such as a lack of objectivity towards a subordinate's job performance, the perception of 42 JANUARY 2009 favoritism by other employees (whether justified or not), and potential sexual harassment complaints once a couple breaks up. Employees who are currently dating one another, or employees who are married or related and report to or supervise each other may request to be transferred in order to comply with this policy. When possible, the Company will attempt to accommodate such requests. The Company reserves the right to take any other action necessary if a violation of this policy exists. K. Workplace Conduct As an employee of Transportation Concepts, you not only represent the Company but, in many instances, our clients as well. Our ability to retain our contracts and to provide continuous employment depends upon the performance of everyone on the team. As an employee, you are expected to meet acceptance standards of conduct and performance. Although there is no way to identify every possible violation of standards of conduct, the following is a partial list of infractions that may result in corrective action or discharge. 1. Carelessness or violations of operating rules and procedures which could jeopardize the safety of others and /or which could result in bodily injury to others or damage to Company property. 2. Insubordination including improper conduct toward a supervisor or manager or refusal or failure to perform tasks assigned by a supervisor or manager in an appropriate manner. 3. Falsification of any records, such as medical forms, time cards /time sheets, or employment applications, or giving false or misleading information at any time during your employment. 4. Distribution, use, possession, purchase, or sale of or being under the influence of alcohol, narcotics, intoxicants, drugs, or hallucinatory agents while on Company premises or vehicles or reporting to work under such conditions. Use of alcohol or drugs while in Company uniform 5. Disclosing confidential business information. 6. Refusal to take a drug /alcohol test. 7. Failure to produce a prescription in the employee's name for a controlled substance. 8. Unauthorized use of Company vehicles or any unauthorized removal of Company or fellow employee's property. 43 JANUARY 2009 9. Failure to cooperate with any management investigation. 10. Possess-ion of any weapons or explosives on Company property or in the performance ofjob duties. 11. Theft (unauthorized removal) or misappropriation (unauthorized possession, storage, transfer, or utilization) of customers, employee or Company property including items that may come into an employee's possession. 12. Conviction of driving under the influence, reckless driving, or hit - and -run driving whether on or off the job, in a Company or personal vehicle. 13. Sleeping during on -duty work time. 14. Failure to immediately report by two -way radio or telephone an accident resulting in property damage or potential bodily injury. 15. Failure to immediately report any conviction of a moving traffic violation incurred while driving a Company vehicle or personal vehicle. 16. Uninsurability as a Vehicle Operator. 17. Disorderly conduct including fighting, horseplay, threatening, insulting, coercing, or abusing another employee. Unprofessional, inappropriate or indecent conduct including the use of profane or abusive language. 18. Failure to properly secure a wheelchair or other mobility assistance device. 19. Working at another job, without permission, while on a leave of absence from the Company. 20. Job abandonmenuleaving thejob without authorization. 21. Failure to report to work on the date scheduled for return to work from a leave of absence. 22. Two failed ride/unobserved road checks within a floating 12 -month period. 23. Excessive absenteeism or tardiness as defined in this Employee Handbook. 24. Improper performance of duties. 44 JANUARY 2009 25. Allowing family, spouse, friends, etc. to ride free as passengers or inappropriately as fare paying passengers. 26. Refusing to work split shifts, split weeks, or overtime without reasons acceptable to your Manager. 27. Failing to maintain accurate and proper accountability and control of system funds that come into an employee's possession. Excessive or continuous fare variances or other irregularities. 28. Interfering with or hindering other employee work schedules, failing to work on a shift as scheduled, or arranging your own replacement on a shift without permission from your Manager. 29. Unauthorized use of Company telephones. 30. Failure of vehicle operator to have in his possession valid, appropriate driver's license and required endorsement and medical certificate when operating a Company vehicle. 31. Discourteous attitude or behavior to passengers or fellow employees. 32. Failing to comply with the Company's smoking policy. 33. Taking any work keys, radios or pagers home with you after work, without your Supervisor's approval. 34. Displaying or counting fares in public view, without prior authorization. 35. Improper uniform; unkempt or dirty appearance. 36. Giving out personal information about other employees, i.e., their names, addresses or telephone numbers, unless you have received prior authorization from management. 37. Violation of security or safety regulations including unsafe acts, such as improper bending, lifting, twisting etc. 38. Violation of company vehicle operation regulations 39. Failure to operate vehicle according to assigned route /timetable. 40. Posting of written or printed material on Company bulletin boards unless authorized in advance by the manager. 41. Improper use of Company two -way radio system 45 JANUARY 2009 This list is intended to provide examples only. It is not exhaustive. No employee, even one who complies with all of the above - listed standards is guaranteed employment for any length of time. All employees are considered "at -will" and may be terminated at any time, with or without cause or prior notice. L. Security Inspections To protect employees and the Company from theft, and to enforce Company policy prohibiting other misconduct including the possession or use of drugs, alcohol, weapons, and stolen property, the Company reserves the right to search employees and their personal property (e.g., vehicles, clothing, packages, purses, brief cases, lunch boxes, or other containers brought onto Company premises) when there is reason to believe Company policy is being violated. Employees are expected to cooperate in the conduct of such searches. The Company provides property to employees for their use (e.g., Company vehicles, desks, file cabinets, employee lockers, etc.). Searches of Company facilities and property, including Company property in the possession of the employee, may be conducted at any dine and do not have to be based upon reason to believe Company policy is being violated. Employees may not withhold permission for the Company to search Company - supplied property including desks, lockers, tool boxes, lockers, and Company vehicles. M. E -Mail, Voicemail, Internet and Computer Network System Employees are expected to use e -mail, voicemail, Internet and computer network systems for Company business only and not for personal purposes. Employee privacy rights do not extend to work - related conduct or the use of Company - owned equipment or supplies. Employees are prohibited from the unauthorized use of other employees' access codes to gain access to their e -mail and voicemail messages. Personal or other inappropriate use of information systems will result in disciplinary action up to and including immediate dismissal. In addition, although employees have individual access codes to e -mail, voicemail, and computer network systems, these systems are accessible at all times by Transportation Concepts, and may be subject to periodic unannounced inspections by us. All system access codes must be available to the Company, and employees may not use access codes that are not known to the Company. N. Workplace Violence Prevention We are strongly committed to providing a safe workplace. The purpose of this policy is to minimize the risk of personal injury to employees and damage to Company property. We specifically discourage employees from engaging in any physical confrontation with a violent or potentially violent individual. However, we do expect and encourage employees to exercise reasonable judgment in 46 .JANUARY 2009 identifying potentially dangerous situations and informing management accordingly. Threats, threatening language, or any other acts of aggression or violence made toward or by any Company employee will not be tolerated. For purposes of this policy, a threat includes any verbal or physical harassment or abuse, attempts to intimidate or to instill fear in others, menacing gestures, bringing weapons to the workplace, stalking, or any other hostile, aggressive, injurious and/or destructive actions undertaken for the purpose of domination or intimidation. All potentially dangerous situations including threats by co-workers should be reported immediately to the Human Resources, or to any other member of management with whom you feel comfortable. Reports of threats may be made anonymously. All threats will be promptly investigated. No employee will be subject to retaliation, intimidation, or discipline as a result of reporting a threat under this policy. If an investigation confirms that threat of a violent act or violence itself has occurred, the Company will take appropriate corrective action. Anyone, regardless of position or title, whom the Company determines has engaged in conduct that violates this policy, including retaliation, will be subject to discipline, up to and including termination. If you are the recipient of a threat made by an outside party, please follow the steps detailed in this section. It is important for the Company to be aware of any potential danger in our workplace. Indeed, we want to take every precaution to protect everyone from the threat of a violent act by an employee or anyone else. 47 JANUARY 2009 Section 6 COMPENSATION 48 JANUARY 2009 VI. COMPENSATION A. Time Keeping Accurately recording time worked is the responsibility of every non - exempt employee. Federal and California law requires Transportation Concepts to keep an accurate record of time worked in order to calculate employee pay and benefits. Time worked is all the time actually spent on the job. Employees shall record all time worked, including time worked over their normal schedule, on the time sheet or time card at the time it actually occurs. B. Overtime From time to time the Company may require you to work overtime. When possible, advance notification of these mandatory overtime assignments will be provided. 'The nature of overtime, however, is that it sometimes is needed with little or no advance notice. Accordingly, employees must maintain flexibility in order to be available for overtime assignments. All overtime must be authorized in advance by an employee's supervisor. Overtime compensation is paid to all non- exempt employees in accordance with federal and California wage and hour requirements. Overtime pay is based on actual hours worked. Time off for meal periods, vacation, paid time off or any leave of absences will not be considered hours worked for purposes of calculating overtime pay. However, break periods will be counted as hours worked for purposes of overtime computation. For purposes of calculating overtime, the workweek runs from Monday through Sunday. For further information, please contact your Manager with your questions. C. Paydays Paychecks are issued on the 7 °i and 22 "d of every month. The pay period begins on the I" and 16" of each month. The paycheck on the 22 "' will include all work performed from the 1" through the I P of the month. The paycheck given on the 7`h day of the month will include all work performed from the 10" through the end of the month. Direct deposit is available upon request. In the event that a regularly scheduled payday falls on a Saturday, Transportation Concepts will pay employees on the preceding Friday. If the payday falls on Sunday, Transportation Concepts will pay employees on the following Monday. If a regular payday falls during an employee's vacation, the employee's paycheck will be available upon his or her return from vacation. The employee may request 49 JANUARY 2009 that his or her paycheck be directly deposited in a local account, and such request will be granted if possible. D. Payroll Deductions We are required by law to make certain deductions from your paycheck. Your pay stub itemizes the deductions made from your gross earnings. Federal or state laws require we make deductions for social security, federal income tax, state income tax (where applicable), state disability insurance (where applicable), and any other legally- mandated taxes or deductions. In addition, you may authorize deductions for additional items, such as your contribution for medical insurance, 401 K savings plans, etc. Any questions you may have about your paycheck or the deductions made should be addressed to your supervisor or the Human Resources and/or Payroll Department. E. Work Day TC recognizes the work day as a consecutive 24 hour period beginning at 12:00 a.m. each calendar day. Work Week TC recognizes the work week as seven consecutive days, Monday 12:00 a.m. through Sunday 11:59 p.m. G. Mileage Reimbursement Employees will be reimbursed for mileage expended on Company business at the IRS rate. 50 JANUARY 2009 Section 7 WORKPLACE SAFETY 51 JANUARY 2009 VII. WORKPLACE SAFETY Each Transportation Concepts employee has the responsibility to contribute to a safe, cooperative and pleasant work environment. The following rules and guidelines provide a basis for that responsibility. A. Safety Policy It is the intention of TC to provide the safest possible work environment and to take practical steps to prevent injury to our employees in accordance with the Company's Safety Program. Every supervisor is required to look for, record and correct all unsafe conditions and/or actions by employees. In addition, each employee has the responsibility to report any unsafe working conditions and /or procedures to his or her supervisor and correct them when possible. Improper and unsafe working habits may be cause for termination. Be alert to and aware of hazards that could lead to injury to yourself or to fellow employees so that we may all maintain a safe and healthy work place. B. Safety Rules 1. Report all vehicle accidents or personal injuries immediately to your supervisor. This applies to accidents on Company property or while on Company business at another assigned location. Supervisors shall assist you to prepare written report including date, time, location and possible cause of accident. 2. Running, jumping, shoving, hitting, fighting or any activity that has an adverse influence on the well -being of employees is prohibited. Walk at all times. 3. Do not use any machines or equipment on the premises on which you have not been trained. 4. Employees should not handle or tamper with electrical equipment, machinery or tools that are not within their scope of duties. 5. Correct lifting techniques (using the legs not the back) should be used at all times. Do not attempt to lift any object that may strain your muscles or that is light but awkward. Ask for assistance whenever needed. 6. Each employee is required to maintain habits of cleanliness in his or her own work area and in public areas such as the restrooms. Do not create or contribute to unsanitary conditions in anyway. Although general cleaning maintenance is done regularly, i.e., vacuuming, cleaning of the work area, 52 JANUARY 2009 emptying wastebaskets, etc., each of us is responsible for picking up and cleaning after ourselves. Please be mindful of this fact and considerate of your co- workers. C. Accident Definition All occurrences involving bodily injury, or suspected or potential bodily injury to another person, contact with another person, contact with another person's property or contact with Company -owned or operated vehicles, whether or not there is damage, are considered accidents. D. Accident Reporting All accidents or incidents while on duty must be reported immediately to a Company supervisor either over the two -way radio, telephone or in person. An accident report must be completed and submitted to the on -duty supervisor no later than at the end of a work shift on the date of occurrence. E. Passenger Injuries and Incidents Passenger on -board injuries (falling on- board, or while boarding, or de- boarding) are treated under the same procedures as vehicle accidents, and must be reported immediately by two -way radio or telephone. An accident report must be filed in every case, even if the suspected injured parry says that they are not injured or does not wish to make a report. F. Accident Classifications PREVENTABLE: An accident will be considered preventable when the employee failed to do everything reasonable to prevent the accident. NON - PREVENTABLE: An accident will be considered non- preventable when the employee did nothing that contributed to the cause of the accident. G. Evaluating Accidents Your manager and/or safety committee will review all accidents, determining preventability and assign a point value. In addition, when necessary the Company's Director of Safety will review accident investigations to ensure that they have been evaluated in compliance with the National Safety Council Guidelines. An employee who is involved in an accident may be suspended pending the outcome of the investigation. 53 JANUARY 2009 H. Re- Training The Company shall provide remedial training after a preventable accident or failed ride or unobserved road check Depending on the circumstances of the situation, a vehicle operator may not be scheduled into regular service until the retraining is complete. 1. Safety Point System The point system described below applies to any person who operates a Company vehicle on public roadways, Company property, or private property. Assessments shall be applied whether incurred in a company or private vehicle. Examples of One (1) Point Assessment • Preventable accident with no damage to property or other vehicles involved. • Passenger- related preventable accident for which there is no claim for medical treatment or monetary award. • An accumulation of two (2) preventable accidents during a 6- month period. (This is a one (I) -point assessment in addition to the other points assessed.) 2. Examples of Two (2) Point Assessment • Preventable accident with vehicle or property causing damage period will result in the following action: • Passenger- related preventable accident with claim for medical treatment or monetary award. • Conviction of a minor traffic violation. A minor violation is any moving traffic citation you receive that does not qualify as a ,,major violation'. 3. Examples of rive (5) Point Assessment • Preventable accident as a result of failure to properly secure wheelchair. • Preventable accident as a result of driver negligence resulting in serious injury, death and /or high property damage. • Failure to immediately report a citation or accident. 54 JANUARY 2009 Failure to immediately report a citation received for a Major Violation. Conviction of a Major Violation. A Major Violation is any citation that involves: (1) driving while intoxicated or under the influence of alcohol or drugs; (2) failure to stop and report an accident in which you are involved; (3) homicide, manslaughter, or assault arising out of the operation of a motor vehicle; (4) driving while your license is suspended or revoked; (5) reckless driving; (6) possession of open container of alcoholic beverages; and/or (7) speed contests, drag racing, or attempts to elude an officer of the law. If you receive a citation for a Major Violation, we will not be able to schedule you back into service unless and until the citation is dismissed. Safety Points Accumulation The accumulation of points within a floating 18 -month period will result in the following action: I — 2 points Written Warning 3 — 4 points 3 day Suspension 5 points Discharge In situations involving more than one point assessment, for instance, an accident with a citation, only the highest point assessment will be used. K. On- the -Road Supervision Each vehicle operator will be reviewed by his supervisor /manager, or trainer on a regular basis. These reviews will include a ride check or unobserved road check. L. Workers' Compensation The Company carries workers' compensation insurance and will assist employees in obtaining all benefits to which they are legally entitled. If you are injured while working, please report it immediately to your supery isor, no matter how minor the injury may be. If your work - related injury requires a leave of absence, this leave may count toward your annual Family and Medical Leave, if you qualify for leave under those programs. 55 JANUARY 2009 Vlll. ACKNOWLEDGMENTS A. Acknowledgment for training and receipt of Transportation Concepts' No Harrassment Policy B. Acknowledgment for training and receipt for Employee Handbook 56 JANUARY 2009 ACKNOWLEDGMENT OF RECEIPT OF TRANSPORTATION CONCEPTS NO HARASSMENT POLICY I acknowledge I have received a copy of Transportation Concepts No Harassment Policy (the "Policy "). I have read the Policy, understand it and agree to follow it. I understand any employee who engages in conduct prohibited by the Policy will be subject to disciplinary action, up to and including termination. I understand it is my obligation to refrain from engaging in conduct in violation of the Policy and also to report conduct which I believe violates the policy to enable the Company to take action as appropriate. 1 also acknowledge that 1 have received a copy of the California Department of Fair Employment and Housing's Sexual Harassment Brochure called "The Facts About Sexual Harassment." Date Print Name Signature 57 JANUARY 2009 EMPLOYEE ACKNOWLEDGEMENT I understand that my employment with Transportation Concepts is for an unspecified term and may be terminated at the will of either the Company or myself, with or without reason or cause, and with or without notice. No words or actions of the Company will be deemed to create an express or implied contract of employment or require the Company to have good cause for terminating my employment. No Company representative is empowered or authorized to modify this at -will relationship other than the President of the Company. I acknowledge I have received a copy of the Transportation Concepts' Employee Handbook. I understand I am responsible for reading the contents of the Employee Handbook, and for complying with the policies and rules outlined therein. I further acknowledge that I have read the Employee Handbook in its entirety in accordance with this responsibility. I understand that while employed by Transportation Concepts, I must comply with all Company policies and rules. 1 further understand that any rules, policies, and benefits described in the Employee Handbook may be modified or varied from by the Company at anytime�xcept as required by law and except for the rights of the parties to terminate employment at will (which may be modified only by an express written agreement signed by both me and the President of the Company). Date (Please Return to Your Supervisor) Employee Name Employee Signature 58 JANUARY 2009 W M z U � Z O U m O � rc W W N W U Z a Z = W H QQ tU 2 N W 7 � mz W LU W w CL eW s= U w >o�0 m _o Yam 00 doo °o � m N L F m m e d 0 q G M W 9 3`3 Y °aK2 o¢� U 9 D� 89 Eg 9 1 -k -', 1 H If 9 S H3 t i I 71 1� J� 1 I to E 3 & & y 5 � .Y. `s v v _ B 11 1 I a Ev � soE r � A �x x xN�,am o o m m 9 S H3 t i I 71 1� J� 1 I to E 3 & & y 5 � .Y. `s v v _ B 11 1 I a Ev � soE r � A i I 71 1� J� 1 I to E 3 & & y 5 � .Y. `s v v _ B 11 1 I a Ev � soE r � A LU LU z x�a w 0� U W > g - 29 9 & fn > m F z LU W P= gill 0. Nq E t — > > > iu W E °u nu au nu n t e t w w t t w - - LU LU z x�a w 0� U W > g - 29 9 & fn > m F z LU W P= gill 0. Nq E t — > > > iu W E °u nu au nu n Om w w w W U z z w x z Qa Q U W m F M w M IL IL m �lal �s Y Y n i m 0 w K Q a w a z O r a z U N w 0 w w z J m 0 w s a a W C' z O r a K U W O W w r w z J �lal �s Y Y n i Attachment G MAYOY191'OR: a R: I VtA MAYOR PRO TENT: fMDIUaRMEV IA COPNCILMEMRERS: rmL'I A,+RCm- ouvw $1[ \'LF LI July 15, 2015 City of illZosemead 8838 E. VALLEY BOIII EVART) RO BOX 399 ROSEI AU, CALIFORNIA 91770 M FPHONE (626) 1692100 I'AX (626) ?07 -9218 RE: Request for Revised Cost and Operational Proposals The Rosemead Council has asked staff to reassess the decision to purchase gasoline - fueled vehicles for operation of the City's transit services program. For that reason, we are asking that you provide the following information as an addendum to your Proposal of June 17, 2015: 1. Please describe and detail any changes which would be necessitated to your previously - submitted Proposal should the City provide transit service vehicles fueled by compressed natural gas [Cl rather than gasoline vehicles as specified in the City's RFP. Such changes might include, for example, staffing, training, maintenance, servicing and fueling, facilities and equipment. 2. If necessary, please submit a revised Cost Proposal based on the changes you envision related to the City's provision of Cl transit service vehicles. In your revised Cost Proposal, please ensure that you estimate the CNG fuel usage for the services to be operated. 3. Please describe and detail any changes which would be necessitated to your previously - submitted Proposal should the City provide transit service vehicles fueled by rp opane rather than gasoline vehicles as specified in the City's RFP. Such changes might include, for example, staffing, training, maintenance, servicing and fueling, facilities and equipment. 4. If necessary, please submit a revised Cost Proposal based on the changes you envision related to the City's provision of propane - fueled transit service vehicles. In your revised Cost Proposal, please ensure that you estimate the propane fuel usage for the services to be operated. Please submit your response to this request no later than 5:00pm, Monday, July 20, 2015, by email to Silvia Llamas at sllamas @cityofrosemead.org. I will be unavailable until Monday, July 26. In my absence, any questions regarding this request should be directed to Sean Sullivan, Public Works Manager, at 626 - 569 -2189 or ssuilivan@cityofosemead.org. Matt Hawkesworth Assistant City Manager 626- 569 -2107 mhawkesworth @cityofrosemead.org Attachment First 6i Transit First Transit, Inc. 600 Vine Street, Suite 1400 Cincinnati, OR 45202 Phone: 513- 241 -2200 July 20, 2015 Fax: 513 - 684 -8852 Mr. Matt Hawkeswsorth Via Electronic Mail Assistant City Manager City of Rosemead 8838 E. Valley Blvd. Rosemead, CA 91770 Subject Request for Revised Cost and Operational Proposals Dear Mr. Hawkesworth, Thank you for the opportunity to provide an addendum to First Transit's proposal for the operation of the City of Rosemead Dial -A -Ride and Explorer transit services. First Transit has extensive experience operating and maintaining alternative fuel vehicles and have included an added proposal section on this subject following our responses to your request for revised cost and operational proposals. tJ Please describe and detail any changes which would be necessitated to your previously- submitted Proposal should the City provide transit service vehicles fueled by compressed natural gas [CNG] rather than gasoline vehicles as specified in the City's RFP. Such changes might include, for example, staffing, training, maintenance, servicing and fueling, facilities and equipment. Should the City decide to provide CNG fueled vehicles First Transit will incorporate the following operational changes: • Drivers would drive to the closet CNG fuel station located at 5640 Peck Rd, in Arcadia at the end of the day to fuel their vehicles. The drive time and slower fueling time for CNG adds approximately thirty minutes per vehicle per day. • First Transit already operates both CNG and Propane vehicles from our El Monte facility and no additional training for employees would be required. • The cost for parts is slightly different for CNG and Propane vehicles compared to unleaded fuel. • No changes in staffing levels are required. 2) if necessary, please submit a revised Cost Proposal based on the changes you envision related to the City's provision of CNG-fueled transit service vehicles. In your revised Cost Proposal, please ensure that you estimate the CNG fuel usage for the services to be operated. Included is a revised Cost Proposal based on the added driver time to fuel CNG vehicles and the change in CNG maintenance parts. The estimated fuel usage is based on $2.94 per gallon using 6.25 miles per gallon. 3) Please describe and detail any changes which would be necessitated to your previously - submitted Proposal should the City provide transit service vehicles fueled by propane rather than gasoline vehicles as specified in the City's RFP. Such changes might include, for example, staffing, training, maintenance, servicing and fueling, facilities and equipment. Should the City decide to provide Propane fueled vehicles First Transit will incorporate the following operational changes: • First Transit currently operates propane vehicles in El Monte and the fueling is performed by a wet truck that comes to the division each day and fuels the vehicles on site. No additional time required by drivers or staff. • First Transit already operates both CNG and Propane vehicles from our El Monte facility and no additional training for employees would be required. • Parts costs are slightly different for CNG and Propane vehicles compared to unleaded fuel. • No changes in staffing levels are required. 4) if necessary, please submit a revised Cost Proposal based on the changes you envision related to the City's provision of propane-fueled transit service vehicles. In your revised Cost Proposal, please ensure that you estimate the propane fuel usage for the services to be operated. Included is our revised Cost Proposal - Propane based on the change in Propane maintenance parts and supplies. The estimated fuel usage is based on $1.58 per gallon using 5 miles per gallon. On the following pages, please find details on First Transit's experience. with CNG fueled vehicles. Alternative Fuels The United States consumes more energy than any other nation in the world. At First Transit, we are committed to seeking environmentally - friendly alternatives in all aspects of our business. We also encourage our general managers and employees to explore alternatives that will help our company consume less energy. The business model of the transit industry is rooted in green thinking, encouraging shared rides and fuel conservation. Alternative fuel use has been a part of our industry for some time, including use of Compressed Natural Gas (CNG), Liquefied Natural Gas (LNG), propane, electric and hybrid vehicles. Liquefied Petroleum Gas (LPG) is another alternative fuel often confused with natural gas and is used only in limited locations. CNG is the main alternative fuel currently used by First Transit. Since 1992, we have steadily increased the number of alternative - fueled vehicles and facilities under our direct control: • We operate a fleet of 170 CNG buses as well as electric - powered vehicles for Foothill Transit at our Pomona, CA operation • We have maintained more than 500 CNG, powered vehicles in a number of communities, mostly in urban settings such as Los Angeles, CA and Las Vegas, NV • In 1992, Laidlaw (now part of First Transit) inaugurated the first fully dedicated fleet of CNG vehicles for LADOT in the San Fernando Valley • We have operated liquid propane gas- fueled vehicles for LADOT in Los Angeles, and in the cities of Glendale and Cerritos • We have valuable experience in the maintenance of alternative - fueled vehicles manufactured by companies such as El Dorado National, Stewart and Stevenson, Blue Bird, Orion, Goshen, NAB], and Neoplan First Transit is competent in the operation and maintenance of alternative fuel vehicles, including CNG, LNG, Ethanol, Biodiesel, and others. A sample list has been included below. CNG LNG Ethanol Biodiesel Fort McMurray Howard County PRTC Kansas City RAC BWI /Baltimore RTD- Longmont BWI /Baltimore Fort Bend County City of Phoenix PVTA - Pomona RTD- Denver City of Phoenix Foothill Transit NCTD RTD- Longmont San Luis Obispo PVTA- Pomona Vacaville, CA RTD- Commerce Foothill Transit Spokane Transit Concord, CA City RPTA- Valley Metro NCTD RTD- Commerce McCarran Airport Antioch, CA RPTA - Valley Metro City RPTA - Valley Puerto Rico Highway Monterey Park, CA Glenview, IL Metro Snohomish Transit Paramount, CA San Gabriel, CA Snohomish San Fernando, CA San Fernando, CA Transit This chart not only highlights First Transit's vast experience in the maintenance of diverse fleets, including various fuel types for the same customer, but also our commitment to environmental sustainability. We are committed to alternative fuel use and routinely send maintenance personnel to OEM factory schools such as Detroit Diesel, Cummins Engine Corp, Ford Motor, and the Natural Gas Vehicle Institute in Las Vegas for certification in the area of CNG. In addition, our maintenance staff has access to the excellent training opportunities provided by the Southern California Regional Transit Training Consortium. Maintenance Considerations Excellence in CNG Our California maintenance staff have access to the excellent training opportunities in CNG provided by the Southern California Regional Transit Training Consortium, as well as classes offered by the San Diepo First Transit's maintenance managers ensure that all maintenance employees have the knowledge and skills necessary to provide safe, efficient, and effective operation, maintenance, and fueling of CNG and alternative -fuel vehicles. We operate over 11,000 vehicles of various fuel types nationwide. In general, the engines in each of the vehicles are nearly identical, except for the manner in which the fuel is injected. There are several maintenance considerations that must be addressed when using alternative fuels. CNG burns faster causing necessary timing adjustments. CNG running temperatures are extremely high, fuel leaks are difficult to detect, and the absence of lubrication in the fuel causes a higher rate of wear on cylinders, pistons, etc. Although running costs generally Training Enhancements First Transit routinely provides additional training from OEM factory schools such as Detroit Diesel, Cummins Engine Corporation, and Ford Motor Corporation. do not differ significantly between fuel types, CNG- fueled vehicles are slightly more labor intensive. Engines are tuned on CNG vehicles every 15,000 to 18,000 miles. Rebuilding pressure regulators on CNG vehicles occurs around 70,000 miles, according to the manufacturer's recommendations. We follow tank manufacturer recommendations for tank inspections of CNG vehicles, which vary according to the age of each vehicle. Because alternative - fueled vehicles have higher engine operating temperatures, we follow the manufacturer's recommendations on all lubricants and filter applications. Extended -life antifreeze is also utilized and is DCA tested. Spark plugs are changed every 12 to 18 months or 12,000 to 18,000 miles, again due to the higher operating temperatures. Propane Fuel In addition to CNG - fueled vehicles, we have experience operating liquid propane gas (LPG) fueled vehicles. As noted previously, we have operated LADOT propane buses under other contracts as well as for the City of Glendale and the City of Cerritos in California. Under an earlier contract with LADOT, we operated approximately 60 LP&fueled buses for the Downtown DASH service. Our El Monte facility operates propane vehicles for the cities of San Gabriel and San Fernando. Electric Vehicles Our experience with electric vehicles includes fleet operations for the National Park Service at the Grand Canyon, the cities of Burbank and Pasadena, CA, and a three-year demonstration project for the City of San Pedro, CA. As the original contractor to operate the San Pedro demonstration project, we took a leadership role in identifying and addressing the many challenges this project presented. The unique construction of electric vehicles and the power plants needed to fuel the fleet required us to make many modifications to our established maintenance program, including scheduling and employee training programs. At Foothill Transit, we currently operate and maintain three electric Ecoliner buses, and look forward to the agency's acquisition of more similarly powered vehicles. Our maintenance manager and location staff have successfully transitioned their maintenance procedures to accommodate this alternatively fueled fleet. Hybrid Vehicles Right now, the California Air Resources Board / South Coast Air Quality Management District (CARB /SCAQMD) is recognizing unleaded fuel as an alternate fuel path with a hybrid drive system (ISE Corporation, Poway, CA). This hybrid drive system uses the Ford Triton V -10 engine running on unleaded pump gasoline. Some of the technologies used by hybrids to reduce emissions and conserve gas usage include regenerative braking, electric motor drive /assist, and automatic start/shutoff systems. Alternative Fuel Vehicle Maintenance Training Because we are committed to alternative fuel use, we routinely send our maintenance personnel to original equipment manufacturers (OEM) factory training schools such as Detroit Diesel, Cummins Engine Corporation, Ford Motor, and the Natural Gas Vehicle Institute in Las Vegas for certification in the area of Compresses Natural Gas (CNG). Specific training and testing that a technician can receive to qualify for ASE Type F1 (CNG — Light Vehicles) and H1 (CNG — Engines) certification includes: • Vehicle Inspection for Condition, Suitability, and Compliance • Equipment Installation and Inspection • Leak Testing and Repairs • Emissions, Performance Verification, and Adjustments • System Diagnosis Maintenance and Repair • General Cylinder Safety and Maintenance Fuel Sustainability Case Studies First Transit Foothill Operations Pomona, CA The Foothill Agency unveiled its first three zero - emissions Ecoliner buses in September 2010 at its Pomona operations facility, managed and operated by First Transit. The agency provided rides through the facility lot and a demonstration of the hands -free docking station that can recharge the lithium batteries in as little as five minutes. First Transit has successfully operated, monitored, and maintained these first generation buses for three months. The buses were integrated into Route 291 that serves Pomona and La Verne, and they are undergoing a six - month trial. CTTransit Hartford, CT In April 2007, a 40-foot hybrid hydrogen fuel cell bus debuted in downtown Hartford, CT. This zero - emission, high - visibility ambassador for state -owned operator Connecticut Transit (CTTRANSIT) is a demonstration project bringing together many technology partners, paving the way toward additional clean fuel public transportation vehicles. CTTRANSIT has since added four new next - generation hybrid hydrogen fuel cell buses to the fleet, making CTTRANSIT among the world leaders in running a hydrogen fuel cell powered transit fleet. The newest buses are lighter weight for improved fuel economy and higher speeds. Hydrogen fuel cell buses get close to twice the fuel economy of a similar size standard transit diesel bus and have enough fuel onboard to run continuously for an eighteen hour operating day. Because hydrogen is the most abundant element in the universe, there are no harmful emissions when it is used to power fuel cells. The only emission is a small amount of warm water. CTTRANSIT's experience with hydrogen fuel cell buses has been extremely successful. In surveys of both their customers and drivers, respondents report how quiet and smooth the bus is, and especially appreciate how clean the technology is while due to the use of an abundant, renewable fuel source. Other Sustainability Programs Other examples of sustainability programs include SUN Metro, El Paso, TX -SHNN is in process of certifying five terminals that have been built in accordance with the LEED Green Building Rating system. They operate 80 percent of their vehicles on CNG and have initiated a region -wide program to encourage eco- friendly land use. SEAT, Zanesville, OH - SEAT has a program that includes metal and paper recycling, employee and dependent bus passes, tobacco and smoking control policies, refrigerant control, energy conservation, and local procurements. More than 25 locations currently use hybrid, bio- diesel, CNG, LNG, propane, hydrogen fuel cell, and electric vehicles. Daily Fueling Procedures We propose using the fallowing fueling procedures for the City of Rosemead operation, subject to the provisions in the final contract. CNG fueling will be handled by the vehicle operators at the end of their shift. They will drive to the public CNG station located at 5640 Peck Road, Arcadia, fuel the vehicle and then return to the El Monte yard. Propane fueling will be performed by Expo Propane. Their fuel truck driver will arrive at the yard each evening and wet hose fuel each propane vehicle. vii Fuel Reconciliation Procedures At the end of shift, daily driver sheets are turned into dispatch. The daily fuel information is forwarded to the maintenance manager for input into FirstBase system. For Propane, the truck driver will provide a list of fuel pumped into each vehicle which the maintenance manager will input into FirstBase. Each month the fuel invoices will be compared to First Transit reports and reconciled prior to submission to the City. In conclusion, we would like to again thank you for the opportunity to provide additional information. Should you have questions concerning any aspect of our response, please feel free to contact me at 707 - 694 -3932 and via email at David a smith@firstarouo com. Thank you for your ongoing consideration of First Transit. We remain hopeful that we will have the opportunity to partner with the City of Rosemead for the provision of your Dial -A -Ride and Explorer transit services. Sincerely, David A. Smithy Dir. Of Business Development First Transit, Inc. viii ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 Proposers Name: First Transit, Inc Propane Buses PROPOSED COST FORMULA This table auto -fills from Hourly and Fixed Cost Tables. Do not overwrite formulas. COST FORMULA Year One 12 Months Year Two 12 Months Year Three 12 Months 1. Cost per RVH $2588 $26.99 $28.52 2. Monthly Fixed Cost $39422 S40222 $41,212 projected Annual RVH 15610 15,610 15,610 3. Annual RVH Cost $404,014 S,421,276 $445,227 4. Annual Fixed Costs 5473,064 $482669 $494,539 TOTAL COST (314) $877.078 $903,945 $939,765 This Cost Proposal Form is to be used to submit the proposed contractors firm cost proposal for all work descnbed in the RFP and Scope of Work. The detailed Cast Breakdowns of the Cost Proposal Form should be consistent with proposed Cost Per Revenue Vehicle Hour and Monthly Fixed Costs. BREAKDOWN OF COST PER REVENUE VEHICLE HOUR COST PER RVH BREAKDOWN Year One Year Two Year Three Driver Wages $1776 510.30 $1866 Driver Fringe Benefits $3.74 $3.08 $4.02 Maintenance Parts $1.05 $129 $1.94 Maintenance Supplies $025 $0.27 $0.33 Outside Repairs $0.12 $0.20 $041 Other(Dnver Uniforms) $021 $021 $022 Variable Overhead $1.57 $1.62 $1.69 Variable Management Feaderofit $1.18 $1.22 $1 26 TOTAL COST PER RVH $25.88 $2699 $28.52 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 Proposers Name: BREAKDOWN OF MONTHLY FIXED COSTS !Note: Costs shown are to be the average monthly fined costs by cath eorvl MONTHLY FIXED COST BREAKDOWN Year One Year Two Year Three Project Manager Salary $892 $910 5929 Plead Manager Fringe $103 $105 $107 Maintenance Mgr Salary $1,137 $1,160 $1,183 Ment. Mgr Fringe $108 $111 $114 Operation Supervisor Salary $595 $607 $619 Operation Supervisor Fringe $69 $70 $71 Dispatch Staff Wages $8,034 58,179 $8326 Dispatch Staff Fringe $1692 51,755 $1,817 Maintenance Staff Wages $4213 54,289 $4,365 Maintenance Staff Fringe $398 5410 $422 Other Wages! Ulilirymus Wash $2980 52,117 $2,155 Other Wages'. Reservationists $4285 54,362 $4,440 Other Fringe'. U61iry /BUs Wash $602 5619 $638 Other Fdr, Reserva6omsts $902 5936 $%9 HiringiTraining $598 5563 $629 Safety $171 $175 $179 Uniforms $67 $65 $70 Non Revenue Vehicles $365 $365 $365 Facility LeaselRent Costs 51,310 $1343 $1376 Janitorial $67 $69 $71 Telephone $693 $703 $713 Utilifies 5119 $42 $125 Office Supplies $67 $6B 570 AeOureng $302 $342 $442 INSURANCE: General Liable, $174 $177 $181 Automobile Liability $2,607 $2656 $2,712 Collision /Comprehensive 5695 $700 $723 Workers Cirmpensatui $1275 $1334 $1388 Computer Hardware $107 $107 5107 Cnmpmzr Software $500 $513 $525 On- Board Camera Costs $736 $736 $736 Other (Fanatics) $189 $169 $189 Employee Welfare $79 S81 $83 Interpreter Services $849 $871 $892 Bad,. Lease $180 $184 $189 Non Revenue Varies Fuel $417 5425 $434 Start Up Coats $1210 $1 21 0 $1210 Overhead $077 $904 $940 Management Fee/Profit $658 5676 $705 TOTAL MONTHLY FIXED COSTS $39422 $40.222 541212 [Note: Listing of typical cost items on this provided form does not require Contractor to provide this position, utility or service J ESTIMATED ANNUAL FUEL COST Year Dne Year Two Year Three Fronded Total Vehicle Miles 205,M4 205,249 205,483 Estimated Annual Fuel Cost 564,920 $66,156 %7.556 Assemed Cost/Gal Gasoline $1 58 $1.61 $1 Ca ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 Proposer's Name: First Transit, Inc CNG Buses PROPOSED COST FORMULA This table auto -fills from Hourly and Fixed Cost Tables. Do not overwrite formulas COST FORMULA Year One 12 Months Year Two 12 Months Year Three 12 Months 1. Cost per RVH $27.03 $28.16 $2972 2. Monthly Fixed Cost $39,414 $40.213 $41,201 Projected Annual RVH 15,610 15,610 15,610 3. Annual RVH Cost $421,896 $439,627 $463,919 4. Annual Fixed Costs $472.966 $482,559 $494,410 TOTAL COST (3,4) $894,863 $922,186 1 $958,330 This Cost Proposal Form is to be used to submit the proposed contractors firm cast proposal for all work described in the RFP and Scope of Work. The detailed Cost Breakdowns of the Cost Proposal Form should be consistent with proposed Cost Per Revenue Vehicle Hour and Monthly Fixed Costs. BREAKDOWN OF COST PER REVENUE VEHICLE HOUR COST PER RVH BREAKDOWN Year One Year Two Year Three Driver Wages $10.73 $19.29 $19.67 Driver Fringe Benefits $3.86 $4.00 $4.15 Maintenance Parts $1 D5 $1.29 $194 Maintenance Supplies $025 $027 S033 Outside Repairs $0.12 $020 $041 Other(Driver Uniforms) $021 $0.21 $0.22 Variable Overhead $1.61 $1.65 $172 Variable Management Fee /Profit $120 $1.24 $1.29 TOTAL COST PER RVH $2703 $20.16 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 Proposer's Name: BREAKDOWN OF MONTHLY FIXED COSTS (Notes Coals shown are to he the averaoe monthly fixed C MONTHLY FIXED COST BREAKDOWN Year One Year-Two Year Three Pri Manager Salary 5892 5910 $929 Project Manager Fringe $103 $105 $iW Maintenance Mgr Salary 51,137 $1,160 $1,183 Maint Mgr Fringe $108 $111 $114 Operation Supervisor Salary $595 S507 $619 Operame Supervisor Fringe $69 $10 $11 Dispatch Staff Wages S3034 $8,119 $6,326 Dispatch Staff Fringe $1656 $1,118 $1,118 Maintenance Staff Wages £4213 $4,289 $4,366 Maintenance Staff Fringe S398 $410 $422 Other Wages: Unity /Bus Wash 52,060 $2,111 $2,156 Other Wages'. ReservaYonists 54,285 $4,362 $4,440 Other Fringe' @illty /Bus Wash $602 5619 $630 Other Fringe. Recavafionots $883 $916 $948 Hiringlraisrg 5598 $563 $629 Safety 5111 $115 $119 Uniforms $51 $68 $10 Non Revenue Vehicles 5365 $365 $365 Facility Lioee/Rent Costs $1310 $1,343 $1,318 Janitorial $61 $69 $11 Telephone 5693 $103 $113 urt.s $119 $122 $125 Office Supplies 561 $58 $10 Accounfing 5302 $342 $442 INSURANCE. General Liability 5114 $177 $181 Automobile Liability 52601 $2.656 $2112 ColkeereCOmprehensce S595 $108 $123 Workers Compensation $1,291 $1350 $1405 Computer Hardware S107 $101 $107 Computer SORware S500 $513 $525 On Board Camera Costs $136 $136 $136 Other(Farebox) '. 5189 $169 $189 Employee Welfare $19 $81 $63 Interpreter Services SO49 $811 $692 Radio Lease $180 $184 $109 ,Non Revenue Vehicle Fuel $411 $425 $434 Start Hp CO is $1,210 $1210 $1210 Overdeatl $895 $922 $958 Management Fee /Profit $611 $692 $119 TOTAL MONTHLY FIXED COSTS $39414 $40213 $41201 [Note: Listing of typical cost items on this provided form does not require Contractor to preside this position, utility or service] ESTIMATED ANNUAL FUEL COST Year One Year Two Year Three Protected TOtel Vehlde Miles 205,444 204249 205,483 Estimated Annual Fuel Cost 896,641 $9B,48o $100,564 Assumed CosVGal Gasoline 52 .94 $300 $306 Attachment I Matt Hawkesworth From: Silvia LLamas Sent: Monday, July 20, 2015 2:02 PM To: rglauthier @aol.com Cc: Matt Hawkesworth Subject: FW: Additional Information- MV Attachments: Rosemead Cost Proposal Form Pages 2 &3 - 072015.xls Importance: High Silvia Llamas Public Works Administrative Assistant s 8838 Valley Boulevard Rosemead, CA 91770 (626)569 -2117 From: Justin Pate [ mailto :justin.pate @mvtransit.comI Sent: Monday, July 20, 2015 12:12 PM To: Silvia LLamas Cc: Justin Pate; Joe Escobedo Subject: FW: Additional Information Importance: High Good Afternoon Ms. Llamas Attached is MV's revised pricing for the new scope involving both Propane and CNG vehicle options. MV has included its original gasoline pricing on the first two tabs, followed by CNG and then propane. Further, no changes were needed to specifically address staffing and training. However MV's newly revised cost proposals do take into account slight adjustments to the following items. CNG: 1. • Increased Fueling time because of the time it takes to fill vehicles vs traditional gasoline and the tank capacity. • On the Explorer service, because of the miles driven each day, MV has accounted for mid -day fueling. • Slightly increased maintenance costs from gasoline, based on MV's history and experience with CNG vehicles. 2. Please find revised pricing on tabs 3 and 4 of the attached excel file. Propane: 3. Revised fueling time because of the time it takes to fill vehicles vs traditional gasoline, tank capacity and MV's proposed facility has Propane fueling capabilities on -site. On the Explorer service, because of the miles driven each day, MV has accounted for mid -day fueling. Slightly increased maintenance costs from gasoline, based on MV's history and experience with Propane vehicles. 4. Please find revised pricing on tabs 5 and 6 of the attached excel file. MV looks forward to working with Rosemead throughout the remainder of this procurement. Please let me know directly if you need any additional information. Regards, Justin C. Pate Vice President Business Development MV Transportation, Inc. 5910 N Central Expressway, Suite 1145 Dallas, TX 75206 Office: 972.391.4650 Cell (preferred): 214.662.0499 Fax: 972.391.4750 www.mvtransit.com N This electronic transmission and any attachment(s) may contain confidential Information Which Is far the sole use of the Intended recipient. Be aware, any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this message in error, promptly notify the sender by return email and permanently delete this from your computer. Thank you. From: Silvia LLamas [ mailto :sllamas()citvofrosemead.orel Sent: Wednesday, July 15, 2015 7:40 PM To: Matt Hawkesworth; Sean Sullivan Subject: Additional Information Importance: High Good Afternoon, Please find the attached request for additional information to your transit bid submitted June 17, 2015 Please email me all responses by Monday, June 20, 2015 by 5:00 p.m. If you have any questions please feel free to contact Sean Sullivan at (626) 569 -2189. Thank you. Silvia Llamas Public Works Administrative Assistant OSE A 8838 Valley Boulevard Rosemead, CA 91770 (626)569 -2117 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 Proposer's Name: MV Transportation Inc. PROPOSED COST FORMULA This table auto -fills from Hourly and Fixed Cost Tables_ Do not overwrite fnrri COSTFORMULA Year One [12 Months] Year Two [12 Months] Year Three [12 Months 1. Cost per RVH $24.58 $26.65 $29.39 2. Monthly Fixed Cost $34,296 $33,370 $34,274 Protected Annual RVH 15,610 15,610 15,610 3. Annual RVH Cost $383,656 $416,040 $458,815 4. Annual Fixed Costs $411,549 $4 ,439 $411,288 TOTAL COST (3+4) $795,205 1 $816,479 $870.104 This Cost Proposal Form is to be used to submit the proposed contactors firm cost proposal for all work described in the RFP and Scope of Work. The detailed Cost Breakdowns of the Cost Proposal Form should be consistent with proposed Cost Per Revenue Vehicle Hour and Monthly Fixed Costs. BREAKDOWN OF COST PER REVENUE VEHICLE HOUR COST PER RVH BREAKDOWN Year One Year Two Year Three Driver Wages $16.643 $16.264 $20.124 Diner Fringe Benefits $4.023 $4.421 $4872 Maintenance Parts $1.025 $1.189 $1.407 Maintenance Supplies $0.283 $0291 S0.300 Outside Repairs $0.170 $0.175 $0.180 Contracted Veh. Cleaning $0.141 $0.145 $0.150 Interest Expense $0203 $0.168 $0.156 Overhead $1.352 $1.199 $1.323 Management Fee/ProYR $0.737 $0.800 $0.882 TOTAL COST PEB BVH $24.576 $26.652 $29.392 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 Proposer's Name: MV Transportation Inc. BREAKDOWN OF MONTHLY FIXED COSTS (Note: Costs shown are to be the average monthly fixed costs by category) MONTHLY FIXED COST BREAKDOWN Year One Year Two Year Three Project Manager Salary $807 $823 $840 Project Manager Fringe $82 $85 $88 Maintenance Mgr Salary $354 $361 $368 Maint. Mgr Fringe $34 $35 $36 Operation Supervisor Salary $5,427 $5,535 $5,646 Operation Supervisor Fringe $706 $745 $790 Dispatch Staff Wages 55,493 $5,602 $5,713 Dispatch Staff Fringe $711 $750 $795 Maintenance Staff Wages $2,317 $3,801 $3,971 Maintenance Staff Fringe $286 $452 $483 Other Wages (Specify) $D $D $0 Other Fringe(Specify) $0 $0 $0 Hiring/Training $297 $422 $434 Safety $195 $229 $237 Uniforms $103 5213 $219 Non - Revenue Vehicles $1,351 $1,382 $1,414 Facility Lease/Rent Costs $906 $933 $961 Janitorial $0 $0 so Telephone $342 $352 $361 Utilities $0 $0 $0 Office Supplies $163 $168 $173 Accounting $0 $0 $0 INSURANCE: General Liability S50 $51 $54 Automobile Liability $2,336 $2,336 $2,336 Collision /Comprehensive $2,000 $2,016 $2,033 Workers Compensation $2,133 $2,379 $2,571 Computer Hardware $120 $120 $119 Computer Software $0 $0 $0 On Board Camera Costs $350 $350 $350 Fareboxes $99 $99 $99 Radio's $294 $300 $306 SysterrWehicle Technology 1 $898 1 $916 1 $934 Business Ucense/Taxes $215 $203 $192 Start Up Costs $3,029 $0 $0 Interest Expense $284 $210 $181 Overhead $1,686 $1,502 $1,542 Management Fee /Profit $1,029 $1,001 $1,028 TOTAL MONTHLY FIXED COSTS I $34296 $33,370 $34,274 [Note: Listing of typical cast items on this provided farm does not require Contractor to provide this position, utility or service.] ESTIMATED ANNUAL FUEL COST 'For Year f we have assumed $3.75 19al with a $ 243/gal fuel fax credit Years 2 8 3 account for a 5% increase in fuel once. Ve One ar Year Two Year Three Projected Total Vehicle Miles 214,2]4 214,274 214,274 Estimated Annual Fuel Cost 1 $100,195 $105,623 1 $111,337 Assumed Cost/GaI Gasoline 1 $3.507 $3.697 1 $3.897 'For Year f we have assumed $3.75 19al with a $ 243/gal fuel fax credit Years 2 8 3 account for a 5% increase in fuel once. ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 (CNG) Proposer's Name: MV Transportation Inc. PROPOSED COST FORMULA This table auto -fills from Hourlv and Fixed Cost Tables. Do not overwrite formulas. COSTFORMULA Year One 12 Months] Year Two [12 Months) Year Three It 2 Months] 1. Cost per RVH $25.805 527.970 $30837 2. Monthly Fixed Cost $34,476 $33,506 $34,421 Projected Annual RVH 15,610 15,610 15,610 3. Annual RVH Cost $402,823 $436,605 $481,363 4. Annual Fixed Costs $413,710 $402,074 $413,052 TOTAL COST (3T4) $816,533 $838,679 $894,415 This Cost Proposal Form is to be used to submit the proposed contractor's film cost proposal for all work described In the REP and Scope of Work. The detailed Cost Breakdowns of the Cost Proposal Form should be consistent with proposed Cost Per Revenue Vehicle Hour and Monthly Fixed Costs. BREAKDOWN OF COST PER REVENUE VEHICLE HOUR COST PER RVH BREAKDOWN Year One Year Two Year Three Driver Wages $17.349 $19.006 $20.938 Driver Fringe Benefits $4.156 $4.559 $5.022 Maintenance Pans $1.301 $1.519 $1.770 Maintenance Supplies $0.284 $0.293 $0.302 Outside Repairs $0.170 $0.175 $0.181 Contracted Veld. Cleaning 50.141 $0.145 $0.150 Interest Expense $0211 50.175 $0.162 Overhead $1.419 $1259 $1.388 Management FeelProfit $0774 $0839 $0.925 TOTAL COST PER RVH $25.805 $2].970 $30.837 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 (CNG) Proposer's Name: MV Transportation Inc. BREAKDOWN OF MONTHLY FIXED COSTS (Note: Costs shown are to be the average monthly fixed costs by cateaorv) MONTHLY FIXED COST BREAKDOWN Year One Year Two Year Three Project Manager Salary $607 $823 $840 Project Manager Fringe $82 $85 $B8 Maintenance Mgr Salary $354 $361 $368 Maint. Mgr Fringe $S4 $35 $36 Operation Supervisor Salary $5,427 $5.535 $5,646 Operation Supervisor Fringe $706 $745 $790 Dispatch Staff Wages $5,493 $5.602 $5,713 Dispatch Staff Fringe $711 $750 $795 Maintenance Staff Wages $2,317 $3,801 $3,971 Maintenance Staff Fringe $286 $452 $483 Other Wages (Specify) $0 $0 $0 Other Fringe (Specify) $0 $0 $0 Hinng/Training 5310 $443 $455 Safety $197 $232 $241 Uniforms $109 $228 $234 Non - Revenue Vehicles $1,351 $1,382 $1,414 Facility Lease /Rent Costs $906 $933 $961 Janibrial $0 $0 $0 Telephone $342 $352 $361 Utilities $0 $0 $0 Office Supplies $168 $173 $179 Accounting s0 $0 $0 INSURANCE' Genera] Liability $51 $52 $56 Automobile Liability $2,336 $2,336 $2,336 Collision/Comprehensive $2,001 $2,017 $2,034 Workers Compensation $2,199 $2,448 $2,647 Computer Hardware $120 $120 $119 Computer Sof ame $0 50 $0 On -Board Camera Costs $350 $350 $350 Fareboxes $99 $99 $99 Radio's $294 $300 $306 System icle Technology $898 $916 $934 Business License/Taxes $226 $214 $203 Start Up Costs $3,090 $0 $0 interest Expense $282 $209 $181 Overhead $1,896 $1,508 $1,549 Management Fee /Profit $1,034 $1,005 $1,033 TOTAL MONTHLY FIXED COSTS $34,476 $33,506 $34,421 [Note: Listing of typical cost items on this provided form does not require Contractor to provide this position, utility or service.] ESTIMATED ANNUAL FUEL COST For Year 1 we have assumed $2397gal with a $507gal fuel tea, cradit. Years 2 & 3 account fora 3% increase in fuel puce. Year One Year Two Year Three Projecietl Total Vehicle Miles 214,371 214,371 214,371 Estimated Annual Fuel Cost $64,311 $66,693 $69,075 Assumed CosVGGE CNG $1.890 $1.960 $2.030 For Year 1 we have assumed $2397gal with a $507gal fuel tea, cradit. Years 2 & 3 account fora 3% increase in fuel puce. ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 (PROPANE) Proposer's Name: MV Transportation Inc. PROPOSED COST FORMULA This table auto -fills from Hourly and Fixed Cost Tables. Do not overwrite formulas. COST FORMULA Year One [12 Months] Year Two 12 Months Year Three 12 Months] 1. Cost per RVH $26. D87 $213.285 $31.196 2. Monthly Fixed Cost $34,897 $33,926 $34,843 Projected Annual RVH 15,610 15,610 15,610 3. Annual RVH Cost $407,215 $441,536 $486,966 4. Annual Fixed Costs $418,765 $407,107 $418,116 TOTAL COST (3 +4) 1 $825,980 1 $848,643 1 $905,081 This Cost Proposal Form is to be used to submit the proposed contractors firm cost proposal for all work described in the RFP and Scope of Work. The detailed Cost Breakdowns of the Cost Proposal Form should be consistent with proposed Cost Per Revenue Vehicle Hour and Monthly Fixed Costs. BREAKDOWN OF COST PER REVENUE VEHICLE HOUR COST PER RVH BREAKDOWN Year One Year Two Year Three Driver Wages $17.349 $19.006 $20.938 Driver Fringe Benefits $4.156 S4.559 $5.022 Maintenance Parts $1.497 $1.748 $2.036 Maintenance Supplies $0.319 $0.329 $0338 Outside Repairs $0.196 $0.202 $0208 Contracted Veh. Cleaning $0.141 $0.145 $0.150 Interest Expense $0.212 $0.176 $0.163 Overhead $1.435 $1.273 $1404 Management FeelProfit $0.783 $0.849 50.936 TOTAL COST PER RVH $26.087 $28.285 $31.196 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 (PROPANE) Proposer's Name: MV Transportation Inc. BREAKDOWN OF MONTHLY FIXED COSTS (Note: Costs shown are to be the average monthly fixed costs by cathingi MONTHLY FIXED COST BREAKDOWN Year One Year Two Year Three Project Manager Salary $807 $823 $840 Project Manager Fringe $82 $85 $88 Maintenance Mgr Salary $354 $361 $368 Maim. Mgr Fringe $34 $35 $36 Operation Supervisor Salary $5427 $5,535 $5646 Operation Supervisor Fringe S706 $745 S7W Dispatch Staff Wages $5,493 $5,602 $5,713 Dispatch Staff Fringe $711 $750 $795 Maintenance Staff Wages $2,317 $3,801 $3,971 Maintenance Staff Fringe $286 $452 $483 Other Wages (Specify) $0 $0 $0 Other Fringe (Specify) $0 $0 $0 Hinngrrraining $310 $443 $455 Safety $197 S232 $241 Uniforms $109 $228 1 $234 Non - Revenue Vehicles $1,351 $1,382 $1414 Facility Lease /Rent Costs $906 $933 $961 Janitorial $0 $0 $0 Telephone $342 $352 $361 Utilities $0 $0 $0 Office Supplies $169 $174 $180 Accounting $0 $0 $0 INSURANCE: General Liability $52 $53 1 $57 Automobile Liability $2,417 $2,417 $2,417 CollisioNComprehensive $2,302 $2,321 $ 2,340 Workers Compensation $2,199 $2,448 $2,647 Computer Hardware $120 $120 $119 computer Software $0 $0 $0 On -Board Camera Costs $350 $350 $350 Fareboxes $99 $99 $99 Bodies $294 $300 $306 SyslemNehicle Technology $898 $916 $934 Business Ucense/faxes $226 $214 $203 Start Up Costs $3,089 $0 $0 Interest Expense $284 $211 $182 Overhead $1,919 $1,527 $1,568 Management Fee /Profit $1,047 $1,018 $1,045 TOTAL MONTHLY FIXED COSTS $34,897 $33,926 $34,843 [Note: Listing of typical cost items on this provided form does not require Contractor to provide this position, utility or service.] ESTIMATED ANNUAL FUEL COST Tor Year 1 we have assumed $1.4719al with a $ 50 /gal fuel tax credit. Years 2 8 3 accounl for a 5 % increase m fuel pnce. Vear One Year Two Year Three Projected Total Vehicle Miles 246,6]0 246,670 246,670 Estimated Annual Fuel Cost $39,225 $40,842 $42,664 Assumed CosVGGE Propane $0.970 $1.010 $1.060 Tor Year 1 we have assumed $1.4719al with a $ 50 /gal fuel tax credit. Years 2 8 3 accounl for a 5 % increase m fuel pnce. Attachment J 4STIM Setting the Standard for Community Southland Transit Inc. Transit in Southern California July 17, 2015 Matt Hawkesworth City of Rosemead 8538 E Valley Blvd Rosemead CA 91770 SUBJECT: REVISED COST AND OPERATIONAL PROPOSALS Dear Mr. Hawkesworth, Pursuant to your letter dated July 15, 2015 asking for required cost and operational proposals. Outlined below are responses to your questions posed in your letter. 1. We don't believe that utilizing a Compressed Natural Gas (CNG) Fleet would be the most ideal route to go down operationally. The closest CNG stations to the City of Rosemead are located in Pasadena, Pico Rivera, Azusa, and Whittier. Due to this fact it would add a significant cost operationally to send the drivers to these fueling stations. Increased driver time along with increased unnecessary mileage on the vehicles would be incurred which would then increase the costs that we bill the City of Rosemead. Also, depending on whether the station is a fast fill or slow fill will dictate the amount of time necessary to fill up. A slow fill can take hours to fill up and as long as overnight while a fast fill can be completed in 30 minutes or less. As outlined above the only change would be increased driver time or the addition of a fueler position to drive the vehicles to fuel up on CNG. There would be no changes to training, maintenance, or facilities and equipment. Conversely, CNG fuel is about $2.45 per gallon versus Propane at about $1.20 per gallon. This represents double the cost while the vehicles get approximately the same miles per gallon (MPG). 2. Pursuant to your direction, we have made changes to our cost proposal to reflect the use of CNG fuel for your review. Please see the cost proposals labeled CNG at the top located just under the proposer name. 3. In regards to the use of Propane fuel there are advantages of using this fuel from our perspective. Because we have a large propane tank installed at our facility and therefore by utilizing this fuel it will allow drivers to fuel directly at our facility without having to wait in lines at commercial gas stations which can sometimes delay service delivery to the Dial -A -Ride and Explorer operations. There would also be less time and mileage incurred thus allowing the vehicles to last longer as we would not need to travel out of the way to a CNG fueling station. There would be no changes to training, maintenance, servicing, facilities, and equipment. SOUTHLAND TRANSIT INC. 3650 ROCKWELL AVENUE, EL MOWE, CALIFORNIA 91731 626258.1310• FAR 626.258,1329 - INFO@SOUi NDTRANSIT.00M 4. Pursuant to your direction, we have made changes to our cost proposal to reflect the use of Propane fuel for your review. Please see the cost proposals labeled Propane at the top located just under the proposer name. We believe propane to be the best option as it is a proven fuel type that is currently in use within the Rosemead Transit Operations. Furthermore, Propane Fuel is the least costly to purchase on a per gallon basis than either CNG or Gasoline and is also the least volatile as far as price fluctuations are concerned (CNG and Gasoline have price spikes). There also is more maintenance that is required with a CNG bus as our experience with this fleet has shown compared to propane or gasoline. Our projections show the following cost savings: Fuel Tune c et Per Callan Projected Total Miles Protected Annual Cost Propane $1 20 184 896 $44,375 1 CNG 1 1 $2.45 1 191,000 $66,850 Gasoline I $4.,W 1 184,896 $115,442 Note — CNG Prgeoled Total Miles are higher Cue to the venves ana Covers namng ro uavai owvue vi um As you can see from the chart above there is quite a savings in choosing the propane fuel over the others. Even with the conversion kit, it is still cheaper and more stable of a fuel source. Outside of the questions posed in your letter we also continue to believe that a sixth (6) bus is necessary since there are currently two (2) peak buses on the Explorer and three (3) peak buses on the Dial -A -Ride Service. Additionally with an all Propane fleet the sixth spare bus would be used to do driver exchanges so that the two buses assigned to the Explorer Service could refill again to last the entire PM shift. Ideally seven (7) buses would be preferred in case a vehicle is ever down unexpectedly and therefore no service would be missed. We would also be willing to utilize one or two of the current Rosemead buses we have in our fleet to act as spares on behalf of the City if you wish. These vehicles are already branded in the Rosemead paint scheme. We would be open to discussing this and other creative solutions with you at your convenience. To confirm our cost proposals for insurance costing and other costs only assume the purchase of five (5) buses. If there will be six (6) buses then please advise so we can update our costs accordingly. Southland Transit, Inc. (STI) is very proud to operate the services on behalf of the City of Rosemead and we truly value our positive relationship. Should you have any further questions please feel free to contact me at stransueCtDsouthlandtransit.com or by phone at 1 (626) 258 1310. Singe Scott Transue Vice President/COO SOUTHLAND TRANSIT INC. 3650 ROCK ELLAVENUE, EL MONTE, CALIFORNIA 91731 626258.1310• Fns 626258.1329• NFO @SOUi ITANDTRANSIT COM ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 Proposers Name: Southland Transit, Inc. CNG PROPOSED COST FORMULA This table auto -fills from Hourl and Fixed Cost Tables. Do not overwrite formulas. COSTFORMULA Year One Year Two Year Two Year Three Year Three Driver Wages $ 313,025.45 1. Cost per RVH $ 26.57 $ 27.36 $ 28.18 2. Monthly Fixed Cost $ 36,783 $ 37,708 $ 38,658 Projected Annual RVH 26,740.00 15,510 15,610 $ 15,610 3, Annual RVH Cost $ 414,717 $ 427,132 $ 439,920 4. Annual Fixed Costs $ 441,395 $ 452,499 $ 463,902 TOTAL COST (3 +4) $ 856,112 $ 879631 $ 903.821 This Cast Proposal Form is to be used to submit the proposed contractors firm cost proposal for all work described in the RFP and Scope of Work. The detailed Cost Breakdowns of the Cost Proposal Form should be consistent with proposed Cost Per Revenue Vehicle Hour and Monthly Fixed Costs. BREAKDOWN OF COST PER REVENUE VEHICLE HOUR COST PER RVH BREAKDOWN Year One Year Two Year Three Driver Wages $ 313,025.45 $ 322,416.22 $ 332,088.70 Driver Fringe Benefits $ 54,013.90 $ 55,634.32 $ 57,303.35 Maintenance Part $ 26,740.00 $ 27,542.20 $ 28,368.47 Maintenance Supplies $ 12,415.00 $ 12,78745 $ 13,171.07 Outside Repairs $ 7,640.00 $ 7,86920 $ 8,105.28 Other (Specify) Driver Pennils/Licenses $ 354.25 $ 354.25 $ 35425 Fingerprinting $ 219.00 $ 219.60 $ 218.00 Pull Notice $ 163.50 $ 163.50 $ 16350 Drug Tests $ 147.15 $ 147.15 $ 147.15 Vehicle Licenses $ $ $ TOTAL COST PER RVH $ 26.57 1 $ 27.36 $ 28 .18 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 proposer's Name: Southland Transit, Inc. CNG BREAKDOWN OF MONTHLY FIXED COSTS (Note: Costs shown are to be the average imittryfitinedemstsbycritagorl MONTHLY FIXED COST BREAKDOWN Year One Year One Year Two Projected Total Vehicle Mlles Year Three Project Manager Salary $ 27,00 $ 27,851 $ 28,687 Project Manager Fringe $ 4,612 $ 4,750 $ 4,893 Maiofenenre MW Sentry $ 3,744 $ 3,858 $ 3,972 Maint Mgr Fringe $ 639 $ 658 $ 677 Operation Supervisor Sala $ 15,652 $ 16,122 E 16,605 Operation Supervisor Fringe $ 2,670 $ 2,750 S 2,832 Dispatch Staff Wages $ 25,793 S 26,567 $ 27,364 Dispatch Staff Fringe $ 4,399 S 4,531 $ 4.667 Maintenance Staff Wages $ 63,336 S 65,236 $ 67,193 Maintenance Staff Fringe $ 10,803 $ 11,127 $ 11,461 Other Wages Reservationist Wages) $ 23,106 $ 23,800 $ 24,514 Other For,(Reservaborat Fringe) $ 3.941 S 4,059 $ 4,181 Hinng7haining $ 2.616 $ 2,668 $ 2,722 Safety $ 1,040 S 1,060 $ 1,081 Uniforms $ 1,684 $ 1921 $ 1860 Non - Revenue Vehides b $ E Faaliry, Lease I Rent Cost S 18,293 $ 18,658 $ 19,032 Janitorial S 1,200 $ 1,224 $ 1,248 Telephone S 11,904 $ 12,142 E 12,385 Ulllrties $ 2,400 $ 2697 Office Supplies $ 1,364 $ 1.440 Accounting $ 7,280.00 $ 7,723 INSURANCE: General Liability $ 3.344 N$49020 $ 3479 Automobile Liability $ 67,500 $ 70,227 CollisioofComprehensive $ 9,750 $ 10,144 Workers Compensation $ 48,059 $ 50000 Computer Hardware $ 1.209 8 $ 1209 , Computer SOflware On Board Camera Cost $ 8,490 $ 8,490 $ 8,490 Other ( Non Revenue Fuel) $ 43000 $ 4,000 $ 4,000 Radios $ 1 245 $ 1,282 $ 1,321 Fareboxes S b S - Vehiclea/Equipment $ 605 $ 605 $ 605 Soi Maintenance $ 1.500 $ 1,530 $ 1.561 Stan Up Cost $ - $ - Overhead $ 22.500 $ 23,175 $ 23,870 Management Fee Profit $ 39,459 $ 40,643 $ 41,862 TOTAL ANNUAL FIXED COSTS 441,395 452,499 463,902 TOTAL MONTHLY FIXED COSTS 36,783 37,708 38,658 [Note. Listing of typical cost items On this provided torn does not require Contractor to provide this position, utility or service] FSTIMIATFO ANNUAL FUEL COST Year One 1 Year Two 1 Year Three Projected Total Vehicle Mlles I 191,000 1 191,000 1 191,000 estimated Annual Fuel Cost 1 $ 66850 $ 69,858 $ 73,002 Assumetl CosVGal Gasoline $ 2.45 $ 2.52 $ 2.60 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 2 Proposers Name: Southland Transit, Inc. PROPANE PROPOSED COST FORMULA This tchln ante -fills from Hnurly and Fixed Cost Tables. Do not overwrite formulas. COSTFORMULA Year One Year One Year Two Year Three riniori $ 294,37438 $ 303,205.61 1. Cost per RVH $ 24.79 $ 2556 $ 26.36 2. Monthly Fixed Cost $ 33,426 $ 34,255 $ 35,105 Projected Annual RVH 15,610 Maintenance Supplies 15,610 10,159.28 15,610 3, Annual RVH Cost $ 38],033 $ 399,061 $ 411,472 4. Annual Fixed Costs $ 401,116 $ 411,055 $ 421,259 TOTAL COST (3-4) $ 788,149 1 $ 810.116 1 $ 832,731 This Cost Proposal Form is to be used to submit the proposed contractors firth cost proposal for all work described in the RFP and Scope of Work. The detailed Cost Breakdowns of the Cost Proposal Form should be consistent with proposed Cost Per Revenue Vehicle Hour and Monthly Fixed Costs. BREAKDOWN OF COST PER REVENUE VEHICLE HOUR COST PER RVH BREAKDOWN Year One Year Two Year Three Driver Wages $ 294,37438 $ 303,205.61 8 312,301.78 Driver Fringe Benefits $ 52,022.60 $ 53,583.27 $ 55,19077 Maintenance Part S 22,187.52 $ 23,296.90 $ 24,461.74 Maintenance Supplies $ 10,159.28 $ 10,47436 $ 10,788.59 Outside Repairs $ 7,395.84 $ 7.61772 $ 7,84625 Other (Specify) Diner Pe,mits/Licenaes $ 354.25 $ 354.25 $ 354.25 Fingerprinting $ 218.00 $ 218.00 $ 218.00 Pull Notice $ 163.50 $ 16350 $ 153.50 Drug Tests $ 147.15 $ 147.15 $ 147.15 Vehicle Licenses $ $ $ TOTAL COST PER RVH $ 2419 1 $ 25.56 $ 26.36 ROSEMEAD TRANSIT COST PROPOSAL FORM, PAGE 3 Proposer's Name: Southland Transit, Inc. PROPANE BREAKDOWN OF MONTHLY FIXED COSTS (Note: Costs shown are to be the avers, a onthly fixed costs by cafe on, MONTHLY FIXED COST BREAKDOWN 11 Year One Year One I I Year Three Year Two I 184,896 Year Three Project Manager Sala $ 27,040 $ 27,851 $ 28,687 Project Manager Fringe $ 4,721 $ 4,862 $ 5,008 Maintenance M, SalwY $ 3,744 $ 3,856 $ 3,972 Maint. Mgr Fringe $ 654 $ 673 $ 693 Operation Supervisor Salary $ 15,652 5 16.122 $ 16,605 Operation Supervisor Fringe $ 2,733 S 2,815 $ 2,899 Dispatch Staff Wages $ 25.793 $ 26,567 $ 27,364 Dlspaton Staff Fringe $ 4,503 $ 4,638 $ 4,72/ Maintenance Staff Wa es $ 33,774 $ 34.]67 $ 35.831 Maintenance Staff Pone $ 5,896 $ 6,073 $ 6,255 Other Wages (Reservationist Wages) $ 23,106 $ 23,800 $ 24,514 Other Fringe (Reservationist Fringe) $ 4,034 $ 4,155 $ 4,280 Him-garaining S 2,616 $ 2,668 $ 2,722 Safety $ 995 $ 1.015 $ 1,035 Unifonos $ 1.246 $ 1.271 $ 1,297 Non - Revenue Vehides $ $ $ Faulty Lease /Rent Cost $ 18,293 $ 1808 $ 19,032 Janitorial $ 1200 $ 1,224 $ 1,246 Telephone $ 11.904 $ 12,142 $ 12385 Utililies $ 2,400 $ 2448 $ 2,497 Office Supplies $ 1,369 $ 1,3% S 1,424 Accounting $ 7,280.00 $ 7,498 $ 7,723 INSURANCE: General Liability $ 3344 $ 3,411 $ 3,479 Automobile Liability $ 67,500 $ 68,850 $ 70,227 Ccllision /Comprehensive $ 9,750 $ 9,945 $ 10144 Workers Compensation $ 44,406 $ 45,295 $ 46,200 Computer Hardware $ 1.209 $ 1 209 $ 1,209 Computers.fiv re On Board Camera Cost $ 8,490 $ 8,490 $ 6,490 Other ( Non Revenue Fuel) $ 41000 $ 4000 $ 41000 Ratlios $ 11245 $ 1282 $ 1,321 Fireboxes $ $ - $ - VehideVEquipment $ 605 $ 605 $ 605 Boni Maintenance $ 1.500 $ 1,530 $ 1,561 Start Up Cost $ - $ Ovemead $ 22,500 $ 23,175 $ 23,870 Management Fee /Profit $ 37,615 $ 38,744 $ 39.906 TOTAL ANNUAL FIXED COSTS 401,116 411,055 421,259 TOTAL MONTHLY FIXED COSTS 33,426 34,255 35,105 [Note: Listing of typical cost items on this provided tone does not require Contractor to provide this positon, utility or service .I ESTIMATED ANNUAL FUEL COST Year One I Year Two I Year Three Projected Total Vehicle Miles 184,896 1 184,896 1 181 Estimated Annual Fuel COSt $ 44,375 $ 46,372 $ 48,459 Assumed CostlGal Gasoline $ 1.20 $ 1 24 $ 1.27 FORM C ADDENDA ACKNOWLEDGEMENT FORM PROPOSER: Southland Transit, Inc. PROPOSER acknowledges that it has received and read the following Addenda: Addendum #1 Signature Addendum Signature Addendum # Signature _ Addendum # Signature _ Addendum # Signature _ Attachment K TRANSPORTATION CONCEPTS July 16, 2015 Matt Hawkesworth Assistant City Manager City of Rosemead 8838 E. Valley Blvd Rosemead, CA 91770 RE: Response to Request for Revised Cost and Operational Proposals Dear Mr. Hawkesworth, Pursuant to your request, the following is our response to questions related to the operational and maintenance changes in the event that the City of Rosemead were to acquire either CNG or Propane fueled vehicles for the Rosemead Transit System: Oaestion #1 Please describe and detail any changes which would be necessitated to your previously submitted Proposal should the City provide transit service vehicles fueled by compressed natural gas [CNGj rather than gasoline vehicles as specified in the City's RFP. Such changes might include, for example, staffing, training, maintenance, servicing and fueling, facilities and equipment. TC Response: Transportation Concepts is highly experienced in CNG equipment, with the majority of our fleet currently operating on this alternative fuel type. If the City were to provide CNG fueled equipment the only operational item that would to be expounded upon is the training of operators and staff related to CNG safety and fueling procedures. From a maintenance perspective, typically CNG maintenance repair costs rise 30 -40 %. We have discussed this with Penske, who are very familiar with CNG powered engines and currently provide CNG vehicle repairs at the Montebello facility and have negotiated no additional increase in pricing for the CNG vehicles from our original bid. Question #2 If necessary, please submit a revised Cost Proposal based on the changes you envision related to the City's provision of CNG fueled transit service vehicles. In your revised Cost Proposal, please ensure that you esthnate the CNG fuel usage for the services to be operated TC Response: As a result of our negotiations with Penske we would not recognize any additional maintenance costs. Related to training, Marvin Williams would provide this additional training as part of our existing training curriculum and as such would not recognize any additional cost. Relative to fueling, we have identified a CNG fueling site located at 8101 S. Rosemead Blvd, Pico Rivera, which is 2.5 miles from our proposed maintenance facility. Accordingly we have adjusted the miles and estimated fuel pricing based on this additional travel for fuel, which is identified in the following paragraph: 12 Mauchly, Bldg. t I Irvine, CA 92618 1 (949) 864 -3480 1 Fax (949) 864 -3280 Page 2 of 2 Question #3 Please describe mid detail any changes which would be necessitated to your previously- subnnitted Proposal should the City provide transit service vehicles fueled by propane rather than gasoline vehicles as specified in the City's RFP. Such changes might include, for example, staffing, training, maintenance, servicing and fueling, facilities and equipment. TC Response: Transportation Concepts is also experienced in Propane equipment. Currently we operate shuttle services for the University of La Verne utilizing 4 propane cutaways, similar to the proposed equipment the City of Rosemead would provide. If the City were to provide Propane fueled equipment the only operational item that would also need enhancement is the training of operators and staff related to Propane safety and fueling procedures. From a maintenance perspective, typically propane maintenance repair costs rise 20- 25%. We have discussed this with Penske, who are also familiar with Propane vehicle repairs at the Montebello facility, and have negotiated no additional increase in pricing for the propane vehicles from our original bid. Question #d If necessary, please submit a revised Cost Proposal based on the charges you envision related to the City's provision of propane - fueled transit service vehicles. In your revised Cost Proposal, please ensure that you estimate the propane fuel usage for the services to be operated. TC Response As a result of our negotiations and commitment from Penske, we would also not recognize any additional maintenance costs related to servicing propane equipment. Related to training, Marvin Williams would provide this additional training as part of our existing training curriculum and as such would not recognize any additional cost. In regard to fueling, we would install an above ground propane tank at the Penske Montebello facility, which would result in no additional miles for fueling. The estimated fuel pricing is based on this scenario and identified below: Year One Year Two Year Three Pro ected Total Vehicle Miles 211,222 217.222 217,222 Estimated Annual CNG Cost $94,665 $97,031 $99,457 Assumed CostlGal CNG $ 2,48 $254 1 $2.61 Question #3 Please describe mid detail any changes which would be necessitated to your previously- subnnitted Proposal should the City provide transit service vehicles fueled by propane rather than gasoline vehicles as specified in the City's RFP. Such changes might include, for example, staffing, training, maintenance, servicing and fueling, facilities and equipment. TC Response: Transportation Concepts is also experienced in Propane equipment. Currently we operate shuttle services for the University of La Verne utilizing 4 propane cutaways, similar to the proposed equipment the City of Rosemead would provide. If the City were to provide Propane fueled equipment the only operational item that would also need enhancement is the training of operators and staff related to Propane safety and fueling procedures. From a maintenance perspective, typically propane maintenance repair costs rise 20- 25%. We have discussed this with Penske, who are also familiar with Propane vehicle repairs at the Montebello facility, and have negotiated no additional increase in pricing for the propane vehicles from our original bid. Question #d If necessary, please submit a revised Cost Proposal based on the charges you envision related to the City's provision of propane - fueled transit service vehicles. In your revised Cost Proposal, please ensure that you estimate the propane fuel usage for the services to be operated. TC Response As a result of our negotiations and commitment from Penske, we would also not recognize any additional maintenance costs related to servicing propane equipment. Related to training, Marvin Williams would provide this additional training as part of our existing training curriculum and as such would not recognize any additional cost. In regard to fueling, we would install an above ground propane tank at the Penske Montebello facility, which would result in no additional miles for fueling. The estimated fuel pricing is based on this scenario and identified below: Thank you for the opportunity to continue to be in consideration as the selected provider of the Rosemead Transit System. If any additional information is needed we will promptly respond. Sincerely, Rich Rogers Chief Ope=atittg Officer 12 Mauchly, Bldg. I Irvine, CA 92618 1 (949) 864 -3480 1 Fax (949) 864 -3280 Year One Year Two Year Three Pro ec[etl Total Vehicle Miles 209,942 209,942 209,942 Estimatetl Annual Propane Cost $94427 $96,768 $99.208 Assumetl COSVGaI Pro one $2.02 $207 $2.13 Thank you for the opportunity to continue to be in consideration as the selected provider of the Rosemead Transit System. If any additional information is needed we will promptly respond. Sincerely, Rich Rogers Chief Ope=atittg Officer 12 Mauchly, Bldg. I Irvine, CA 92618 1 (949) 864 -3480 1 Fax (949) 864 -3280 Attachment L CT OF RO$EMERO, ROSES T MFR RENENT TECNN. 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II! ! /f); )! \ \\ !!§ ) \} ){ ;! !!! �)| \! (! §! | „ ! II! ! /f); )! \ \\ !!§ ) \} ){ ;! !!! �)| \! (! §! i Z N f IL o u wwa � > o N Q d U J N ¢ F °¢oo 0OU waw 0 J LL ¢6 LLU�p zw U F y T v5 A�gB�p�g�gw E A ngsg U U< V U <a8 gggo gug 'p,n Tw si. R �'i. 1 F --- E Rg d L+» E U U< V U Tw F --- E Rg d + i O a PnIll 1! its III!! n � �A D.! css n Tr I I A„ E U U< V U F E d + O a n � D.! E U U< V U E d + O a Attachment N PURCHASE COST COMPARISON DIAL A RIDE BUS: PROPANE VS. GASOLINE CITY OF ROSEMEAD PURCHASE- APRIL 2015 Options Flip Seats Dial A Ride Bus Dial A Ride Bus Purchase Contract Date 3/2/2015 3/2/2015 Vendor Creative Bus Sales Creative Bus Sales Purchase Contract/Bid CalACT /MBTA CalACT /META Fuel Type Propane Gasoline Manufacturer Cut Away - Ford E450 Cut Away - Ford E450 $ Starcraft Allstar Starcraft Allstar Base Cost $ 48,648.00 $ 48,648.00 LPG Options Total Options $ 141 Gas Gallon Equivalent Tank $ 15,500.00 $ - 1 USSC Fogmaker Fire Supression Syster $ 3,926.00 $ - Options Flip Seats $ 1,928.00 $ 1,928.00 Wheelchair Lift Cover $ 350.00 $ 350.00 Thermo King SLR -65 Roof Mount Air C $ 4,185.00 $ 4,185.00 Decal Allowance $ 2,000.00 $ 2,000.00 Double Foldaway Seats $ 2,142.00 $ 2,142.00 Total Options $ 10,605.00 $ 10,605.00 Documentation Fee $ 80.00 $ 80.00 Subtotal $ 78,759.00 $ 59,333.00 Taxes $ 6,641.91 $ 5,073.57 CalACT Fee $ 1,181.39 $ 890.00 Tire Fee $ 12.25 $ 12.25 DMV Electronic Fee $ 29.00 $ 29.00 Total Price per Bus $ 86,623.55 $ 65,337.82 PURCHASE COST COMPARISON EXPLORER BUS: PROPANE VS. GASOLINE CITY OF ROSEMEAD PURCHASE - APRIL 2015 Options Flip Seats Explorer Bus Explorer Bus Purchase Contract Date 3/2/2015 3/2/2015 Vendor Creative Bus Sales Creative Bus Sales Purchase Contract /Bid CaIACT /MBTA CalACT /MBTA Fuel Type Propane Gasoline Manufacturer Cut Away - Ford E450 Cut Away - Ford E450 $ Starcraft Allstar Starcraft Allstar Base Cost $ 52,082.00 $ 52,082.00 LPG Options TwinVision Front /Side LED Signs $ 1 41 Gas Gallon Equivalent Tank $ 15,500.00 $ - 1 USSC Fogmaker Fire Supression Syster $ 3,926.00 $ - Options Flip Seats $ 1,928.00 $ 1,928.00 Exterior PA System $ 655.00 $ 655.00 Stop Request System $ 1,275.00 $ 1,275.00 2- Position Bike Rack $ 1,937.00 $ 1,937.00 Wheelchair Lift Cover $ 350.00 $ 350.00 TwinVision Front /Side LED Signs $ 4,589.00 $ 4,589.00 Thermo King SLR -65 Roof Mount Air C $ 4,185.00 $ 4,185.00 Decal Allowance $ 2,000.00 $ 2,000.00 Double Foldaway Seats $ 2,142.00 $ 2,142.00 Total Options $ 19,061.00 $ 19,061.00 Documentation Fee $ 80.00 $ 80.00 Subtotal $ 90,649.00 $ 71,223.00 Taxes $ 6,641.91 $ 5,073.57 CalACT Fee $ 1,359.74 $ 1,068.35 Tire Fee $ 12.25 $ 12.25 DMV Electronic Fee $ 29.00 $ 29.00 Total Price per Bus $ 98,691.90 $ 77,406.17 Credi a &s Sales 8 Dorado Bus Sales L2501DeesynA.aw -aan CAWK) 800.3263877 P220 Pwit AmN Nrywd,CA94 8881536287 ..— M.aaama e.dpmrlWW ,rrhager MranuWarM WYk MrN •,edaaea Desem, rseit BI IC Cnrttr,alt - 1- 11 -73 -1 SC Vehme Type: Large Bl¢IGasl - StareraFt A110.1 Dmltem Number: W102 Contest: ayol La Puente T" of Lm: Masao. AVnN; lift bastion: ❑1. E) Bear Md.; Seat Material MD: U-0 UDon RF City, Stale, gip: Seat color. Gory Phone Rellestive Stripes: ❑ye(2)V El an Fee: Slrlpecobr. FdAall: QoanOty: am Msvipte a PNn EM. PNn AM I Lam brae BNS-Ges (Rear UR) -Uquld Propane - Roush 41 age $68433.00 $68,333.00 $0,500.00 1 L204 Flip Seal 34"- 36'Dodge FW Flip $750.00 $1,500.00 $1,500.00 3 1x14 ANo Rubber S[ep Edge $5.0 $mm 2 LUIS Retractor- Q4tra1M QRT Oelme IQ 8100-A1 -L) $0.00 $0.00 $0.00 1 LL417 lmBasun NL919FI0d (34' x 5P) $250.00 $3+0`.00 $2$0.00 1 LLNV Dlemantl NV fareboa $950 DO $950.00 1 LLPA Warier PA Syatem $350.0D $350.0 1 LISR SroD Request System $1,250.0 $L350.m Tpbl $731648.0D $3,01250.00 b NimAe Don Prep Fee $p.m Nan - Taxable $10,250.m Taxable Amount $62,47B.00 Tan Total $5,633.02 9.Dm% SubtrTobl $78,351.02 Procurement Fee $1.227.75 DMV Estimated Fee $0.m Ire Fee $12.25 Dellwry $0.m Total $79,591.02 Number of Urka 3 GMaITd4a1 I $338,773.06 Oelhery Intlutled to Nendesln LM1ebllowlre areas: San FaMoco Bay Area, Sxramento Metropolitan Area, Los Angeles Metropolitan Area, Rhers lde County and Las BvmrElnaCaunty,A4e:'=utdde of these areasmey be[neRedan Arkhonel dellyery lee. Steve Chung Cell 909.549.9398 Office 909.465.5528 stevecocreativebussales.com 13501 Benson Avenue Chino, CA 91710 Lail But t OF 1 7M=i$ 0luawyoeuv d d Q C CL T X m CL A O i m m n N H C 2 N w w F a Gf m m 3 3 o 0 p 3 m - = - � m ti 3 o= v o 0 0 0 0 0 0 0 0 a n m °c z Y p u F F f F d d d d d E E a`0i F F m R 6 C a. N N n L1 a I�ryC Z n a w d w w w a n u H N R N N N R m � N � N N u n 3 3 p n a m n °0 y o y o ° - w a � m N N m m z m m m 'o+ °' 'm 'm 'n 'm m s N N N N N N N N N N P N N p A PW O w W Z P Q N GA W N W Q J N N V 46 N V ~ °pi wJ N P W A W W 1D pN� W N W N W N 0luawyoeuv d d Q C CL T X m CL A O i m m n N H C 2 N q N CG C 7 to n � O C N f0 CL Of d a N c nN M C 7 E d NO w E S E E' A Q° Q v v v A a o >v v v z o N m v 0 ro m ti O r Attachment P m- m , O ri ri .+ - .-i o a — p ✓a'r � rte+ � O U N N N N N H V1 V1 V1 N N V1 j� d m o m `^. m ry .rvi .n .i v. C a v (S > A Sy: H .— •• N .n w v v+ o a a 0 m N rq c o lD o N ry M M M n o O N 1 O o w w O m of m O m r� O O n . o tO w O N U O Vl N M M �D O h N O t O •• N rl V1 W V1 M O1 m W O1 M 'i L C O 4:p .all_ O 3 � W Cp 0 0 0 0 0 0 0 0 0 0 0 0 — b N 7 m y w o 0 m n v 6 ro M 1!1 W 1!1 O oo O N m n m to fi � ti ti L O E S E E' A Q° Q v v v A a o >v v v z o N m v 0 ro m ti O r Attachment P Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO GATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT 3$B PER (GALLONS) GALLON TOTAL COST 05/01/15 $000 235280 $000 41.9 0.98 341.06 $0.00 05.'0215 05/03/15 235404 385 0.98 098 0.98 0.98 0.98 0.98 0.98 098 098 0.98 098 098 098 098 098 0.98 0.98 $3773 235504 $30.38 235634 $29.79 235809 $921 235940 $26.07 236121 $951 236243 527.34 526.17 51049 236547 $9.90 236684 $9.51 236805 $36.85 236998 $9.60 237119 $30.38 $28.13 $10.58 237427 S0.00 237549 S8,72 27.1 098 94 098 21.9 0.98 30 7 0 98 25.5 0.98 25.6 0.98 31 11 098 32.7 0.98 30.5 0.98 27.6 098 2.3 0.98 30.9 0.98 348 0.98 $26.56 $9.21 05/04/15 235610 310 05/05/15 235]41 30.4 $2146 $30.09 $24.99 $25.28 $0.00 50.00 $3048 $3205 52989 05/06/15 235833 9.4 05/07/15 236040 26.6 05/08/15 226145 9.7 05109/15 236336 27.9 05/10/15 236403 267 05/11/15 236454 107 05/12/15 236571 10.1 05/13/15 236708 9.7 05/14/15 236905 37.6 $27.05 $2675 $000 $0.00 $3028 $34.10 05/15/15 237022 9.8 05/16/15 237212 31.0 05/17115 237306 26.7 05118115 237330 10.8 05119115 05120115 237564 89 $000 05/21/15 237714 27.9 0.98 0.98 0.98 0.98 0.98 0.98 0.98 u,9bjjjI $2].34 237854 $1627 214015 $2881 52381 $0.00 $0.00 238289 S2852 238,169 526.95 238613 512.94 238739 $000 540 fi7 1111111111L 238926 $555.66 $1,102.30 $ 4240 243 0.98 161 098 36.0 098 24.5 0.98 ] 8 0.98 27.4 0.98 24.5 0.98 55].80 Total Gal: 1124.80 523.81 515.78 $0.00 $000 $0001 535.28 524.01 $7.64 526.85 $0.00 $24.01 $546.64 Total Cost: 1,102.30 05/2215 237953 1fi6 05/23/15 238051 294 05/24/15 238144 1 243 05/25/15 05/26/15 05/27115 238388 291 05/28/15 238514 27.5 05/29/15 238619 13.2 05/30/15 05/31/15 TOTALS 238833 41.5 56].00 1124.80 $ 43.12 $ 0.98 AVERAGE 25.56 Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) n$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 04/01/15 231655 102 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 115 115 1.15 1.15 115 1.15 1.15 1.15 1.15 S 5].50 $ 1.15 $1173 231751 $112] 231872 $11.16 231993 $0.00 519.21 232115 $11.85 232236 $35.08 232366 S11.96 232467 Sil16 232610 51127 232731 $0.00 S4163 232925 S1185 233046 S10.81 233168 $0.00 233312 $34.85 233336 511.62 233556 $0.00 $725 233652 $8.17 233769 $35.08 233963 $10.35 234020 $0.00 234194 $34.62 234386 $33.58 $31.05 $3439 234]6] $59.23 234861 $46.12 235011 $3439 235174 $579.60 51,360.57 $ 52.33 31.4 312 30.9 264 26.3 881 26.5 316 311 26.8 30.0 32.5 46.3 1011 30.3 24.3 32.3 28,6 8.3 54.1 29.1 334 31.8 6.4 10.6 679.10 Total Gal: 1183.10 1.15 1.15 115 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 115 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1 1.15 1.15 1.15 115 536.11 53688 $35.54 $000 $30.36 $30.25 $10.12 $30.48 $3634 $3577 5000 $3082 $3450 $37.38 $53.25 $11.62 $34.85 $0.00 $27.95 $3715 $3289 $9.55 $6222 $3347 1 50.00 04/02/15 231]]6 98 04/03/15 231896 97 04/04/15 04/05115 232021 167 04/06/15 232139 10.3 04/07/15 232342 1 30.5 04/08115 232390 104 04109115 232511 9.7 9.8 04/10/16 232633 04/11/15 O4IZ15 232030 36.2 04/13/15 232947 10.3 04/14115 233070 94 04/15115 04/16/15 233434 1 30.3 04/1]/15 233459 1 10.1 04/18/15 04/19/15 233558 63 04/20/15 233657 7.1 04/21/15 233868 30.5 04/22/15 233987 9.0 04/23/15 04!24!15 234293 30.1 04!25/15 234481 29.2 04!26/15 234574 1 27.0 1 5000 04/27/15 234674 29.9 $3841 04/2 &15 282099 51.5 $36.57 57.36 $12.19 5]80.9] Total Cos[: $1,360.57 04/29/15 234988 40.1 Wwli5 TOTALS 235105 29.9 504.00 1103.10 AVERAGE 28.66 Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 03/01/15 228283 26.3 181 1.81 181 181 181 181 181 181 131 181 181 1,81 1.81 1.81 1.81 181 1.81 181 1.81 181 181 181 181 1.81 1.81 181 $ 81.45 $ $5122 $3149 220440 $1774 228561 $1846 228671 $2932 228830 $1774 $6588 229066 50.00 $61.36 229191 $20.63 229409 $1010 229531 $1846 229652 $000 $8670 $5575 $56.83 230022 $23.17 230236 $20.63 230357 $40.91 230501 $19.73 230623 $57.38 $0.00 S20.63 230039 S17.92 230959 S22.08 231080 $20.63 231203 $000 231300 $000 $22.44 S77.11 2314241 53620 231631 $928.53 1 $1.946.83 29.7 28.9 24.0 31.9 260 6.4 27,0 278 307 31.6 290 316 213 31.4 299 286 292 362 28.1 641 26.0 563.70 1 Total Gel: 10]6.]0 181 181 181 181 181 181 181 181 1.61 181 181 1.61 181 1.81 1.61 181 1.61 1.61 1.81 1.81 1.01 S0.00 $5376 $5231 $4344 03/02/15 228342 174 03/03/15 228464 9.8 03/04/15 228586 10.2 03/05/15 228736 16.2 $5774 03/06/15 228854 9.8 S000 03/07/15 228967 36.4 $47.06 03/0 &15 50.00 0 &09/15 229166 33.9 $11.56 0 &10/15 229312 114 $4067 03/11/15 229434 10.0 $50.32 03/12/15 229555 10.2 $55.57 03/1395 50.00 50.00 50.00 $5].20 $52.49 $57.20 $38.55 03/14/15 229807 47.9 0 &15/15 229901 30.0 011 &15 230002 31.4 0117/15 230140 12.8 03/1 &15 230260 11.4 0119/15 230433 22.6 10.9 03/20115 230526 $5683 03/21115 230222 31.7 S0.00 50.00 $54.12 $5177 $52.85 $65.52 $50.86 50.00 03/22/15 0 &2395 230746 11.4 03/24115 230663 9.9 0325115 230983 12.2 03/26/15 231106 116 0327115 03/2 &95 0329/15 231350 124 0130/15 231400 426 $11.50 $50.60 51,020.30 Total Cost: 61,948.83 03/31/15 TOTALS 231610 20,01 513.o0 1076.]0 23.93 AVERAGE Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST O &01/15 226281 1 135 1.35 1.35 1.35 1.35 1.35 1.35 1.35 1.35 135 1 135 1.35 1.35 1.35 1.35 135 135 1.35 135 1.35 1.35 1.35 1.35 $1023 S000 Soo $2093 226346 $1404 $1958 226452 $000 $006 $1202 226493 $1431 226559 $1526 226640 $1634 226735 $14.18 226763 $0,00 $43.88 $1445 226972 512.96 227053 512.56 227131 512.96 227254 515.12 29377 $0.00 S41.45 S11.48 227598 513.10 227721 $1458 227840 $1296 227962 $13.64 228084 $4010 5404.06 5876.02 $ 33.69 12.8 124 133 141 129 149 130 157 2051 . 18.1 301 301 28T 28.6 267 28.9 28.8 349.60 Total Gel: 640.90 135 1.35 1.35 1.35 1.35 135 1.35 135 135 135 1.35 1.35 135 1.35 135 135 1.35 $000 $000 0Z02 15 1 OZ03/15 $0.00 02&Vi5 226305 155 $1725 15 2268]1 104 $000 15 226412 145 $1674 5 S000 S000 15 15 2264]6 0.9 $17.96 15 I 226543 10.6 $1904 15 226fi10 11.3 $1]42 15 226681 121 520.12 51]55 $000. $0.00 $21.20 $27.68 $24.44 $40.64 $40.64 15 226759 105 1 s 0215/15 226895 1 325 0216/15 226919 1 107 0217115 226996 9.6 02/18/15 29078 93 OZ19/15 227156 9.6 0920/15 22]2]9 1 11.2 0921/15 50.00 50.00 $3875 $38.61 $36,05 539.02 $3888 $0.00 $471.96 Total Cost: EB]6.02 092915 227476 1 30.7 OZ23115 227501 1 85 0224/15 227623 1 97 0225/15 227746 1 108 0226115 227865 96 0 &29i 15 227986 10.1 02/28/15 TOTALS 228184 297 299.30 648.90 $ 52.65 $ 1.35 AVERAGE 16.64 Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$S PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 01/01/15 1.43 1.43 1.43 1.43 1.43 143 143 143 143 143 143 143 143 143 1 L43 1.43 1.43 1 431 1.43 143 $000 $000 $4505 223307 $3389 $41.33 223576 $4333 223738 $472 223871 $0.00 224016 $0.00 224148 $0.00 224242 $36.32 $0.00 224435 $0.00 224519 $10.58 226627 $15.02 224650 $25.08 $42.19 50.00 $1959 224983 50.00 225050 $0.00 225152 $34.03 225252 $16.45 STL90 S000 225469 545.33 225601 S1359 225725 $13.87 225848 538.90 236455 $13.87 226045 S45.33 239838 $584.16 $1,370.66 $ 52.72 23.9 23.0 16.6 41.3 37.9 38.7 32.1 23.1 2041 275 74 27.0 221 237 71 24.8 7.9 34.3 28.6 24.9 27.8 29.9 550.00 Total Gal: 958 .50 143 143 143 143 143 143 143 1.43 1.43 1.43 1,431 143 143 143 1.43 1 143 143 143 143 1.43 1.43 143 $0.00 $0.00 $34.18 $0.00 $3209 523.74 559.06 $54.20 $55.34 $45.90 $0.00 $33.03 $29.17 539.33 51058 $020 5000 $000 538.61 531.60 533.89 S10.15 $0.00 $0.00 $35.46 $11.30 $49.05 540.90 $35.51 $3975 0/0215 01/03/15 223213 315 01/04/15 223400 237 01/05115 223508 28.9 01/06/15 223683 303 01/07/15 223082 3.3 01/08/15 01109115 01/10/15 01/11/15 224337 25.4 01/12/15 01113/15 01/14/15 224758 7.4 01/15/15 224675 10.5 9111615 224734 18.1 01/17/15 224850 29.5 91 /18/15 0119/15 224885 1371 01/20/15 0121115 31/22/15 225228 239 012115 225276 11.5 01124115 225374 1 31.4 01125/15 1 01126/15 225577 1 31.7 01/2]/15 225625 1 9.5 01128115 225750 1 97 0129/15 225951 272 01/30/15 226069 97 01/31/15 TOTALS 226256 31.] 400.50 $42.76 $786.50 Total Cost: $1,3]0.66 950.50 23.96 $ 57.20 $ 1.43 AVERAGE Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 1201/14 218961 42.1 1.61 1.61 1.61 161 1.61 161 161 1.61 $67]9 219029 $50.23 219191 $46.53 219366 $4185 219528 $4717 219690 $0.00 219786 $0.00 219885 $48.14 220048 $48]8 220210 $55.38 220354 210 16.5 20.8 20.1 17.3 32.3 28.1 18.0 164 9.1 8.5 1.61 1.61 1.61 1.61 1.61 1.61 1.61 1.61 1.61 1.61 161 $3445 1202/14 219136 312 $2657 $3349 $3236 $2]85 $5200 1203/14 219298 28.9 12/04/14 219460 26.0 1205/14 219635 29.3 1206/14 1207/14 $4524 12'08/14 219992 1 9 $28.98 1209/14 220155 1 303 $2640 $14.65 $13.69 1210/14 220330 34.4 1 2/1 1/14 220463 302 1.81 1.61 1.61 1.61 1.61 1.61 1.61 1.61 1.61 161 161 161 161 1.61 161 161 1.61 1.61 161 $48.62 220487 $51.04 220619 548.30 547.82 556.35 220945 548.46 221135 547.50 221297 549.11 221462 $48.14 221625 551.04 W62 $0.32 221969 $49.27 222100 $47.98 222262 $0.00 $24.15 222416 $48.46 $47.01 $4750 $49.75 222948 50 -00 223113 $1,265.30 $1,901.89 1211 214 220595 31.7 79 7.1 23.9 156 18A 179 14.3 82 16.3 31.2 19.3 72 395.40 1.61 161 161 161 161 161 1.61 161 1.61 161 1.fi1 1.61 S12,72 $0.00 1213/14 220713 30.0 1 21 4/14 220813 29.7 $0.00 $11.43 $38.48 $25.12 S2898 $2882 $0.00 $0.00 $23.02 $13.20 $26.24 1 50.00 55023 12/15/14 220920 35.0 12/16/14 221104 30.1 1217/14 221242 295 1218/14 221404 3051 1219/14 221569 1 299 1220/14 221719 1 31] 1221/14 221819 30.2 122214 221926 0.2 1223/14 222076 30.6 1224/14 222207 29.8 12/25/14 12/26114 222395 15.0 122/14 222510 30.1 50.00 5000 1228114 222610 29.2 1229114 222718 29.5 5000 $3107 $1159 $636.59 12/30/14 222880 30.9 1231114 TOTALS 785.90 1181.301$ 76.69 AVERAGE 24.11 $ 1.61 3 73.15 Total Gal: 1181.30 Tool Coat: $1,901.69 Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 11/01/14 1.74 1.74 1.74 1.74 1.74 1.74 1.74 1.74 1.74 174 1.74 174 1.74 174 174 174 174 1.74 174 174 $0.00 $0.00 $0.00 216208 $16.18 216344 $14.62 216469 $1705 216551 $1879 2166711 $54.11 $56.90 $000 216983 $15.83 217121 $17.05 217255 $17.05 $0.00 $0.00 $16.36 217398 $0.00 217525 S1723 217645 S52.90 217774 528.54 21]89] $0.00 217984 549.76 542.63 $0.52 218351 $0.17 558.64 2185651 $0.00 $0.35 560.38 218790 $0.00 218854 $555.06 $1,365.03 $ 52.50 31.9 335 326 185 31 51 31.8 32.8 33.5 5.1 337 290 71 19.4 277 51.9 02 1 25.0 20.3 465.50 Total Gel: ]04.50 174 174 174 1.74 1.74 174 174 174 1.74 1.74 174 174 174 174 174 174 174 1,740 $0.00 $0.00 S55.51 $58,29 $5672 S32.19 $54.81 $0.00 $0.00 $55.33 $57.07 $58.29 $0.00 $0.00 1 $0.00 58.87 $58.64 $5046 $12.35 $33.76 $48.20 $0.00 $0.00 $90.31 $0.00 50.35 $0.00 $0.00 11/02/14 11/03/14 11/04/14 11/05114 216232 216361 93 84 11106/14 216493 9.6 11/07/14 1 216575 1 10.6 11/08114 216]]2 31.1 11/09/14 216873 327 11/10/14 11/11/14 217008 9.1 11/12/14 217144 9.8 11/13/14 21]2]8 9.8 11114/14 11115/14 11116/14 217290 1 9.4 11/17/14 11/18/14 217548 9.9 11/19114 21]]50 30.4 11/20/14 217829 164 11121/14 11122/14 218081 28.6 11/23/14 218176 24.5 11/24/14 218283 0.3 11/25/14 218458 0.1 11/26114 218458 1 333 11/27/14 11/28/14 218696 02 11/29/14 218696 347 $43.50 $35.32 $009.97 Total COSY: $1,365.03 11/30/14 319.00 TOTALS $ 66.12 $ 1.74 784.50 2064 . AVERAGE Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 1021/14 214780 37.2 167 167 1.67 1.67 1.6] 1.67 $ 16.701 562.12 S71A8 $0.00 $000 $0.00 $0.00 SO.00 214948 $000 50.00 SON 50.00 $0.00 $0.00 $0.00 $010 $0.00 $000 $0.00 $0.00 $lG 74 $000 $O.00 SON $10287 S000 $000 $885 215443 $0.00 215554 $000 215666 $50,27 $0.00 2158]3 $330.33 $597.19 22.97 18.6 33.1 3] 4 35.7 35.0 159.80 Total Gel: 35].fi0 167 1.67 1.67 1.67 1.67 $0.00 50.00 SOLO 50.00 10/02/14 214890 428 1010114 10/04/14 10/0514 $0.00 10/0&14 $0.00 531.06 $0.00 $0.00 $0.00 $0.00 $0.00 10/07114 1010814 1009114 10/10/14 10/11/14 10112114 101 T14 $0.00 1014114 $000. 1015/14 $0.00 10/16/14 $0.00 5000 $000 $000 $0.00 $0900 $0.00 $000 $0.00 $000 $0.00 55528 $62.46 $59.62 $0.00 $56.45 5266.87 Towl Cost: 597.19 10117114 1911 &14 10/19/14 10/20/14 215028 20.8 10/21/14 10/2914 10/23/14 10/24114 215128 616 10/25114 10/26114 10/27/14 215332 5.3 10/26114 1029114 10130114 215773 301 10131/14 TOTALS 197.60 357.60 AVERAGE 35.76 $ 1.67 Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS( $$$ PER GALLON TOTAL COST 09/01114 0910294 $0.00 $0.00 $0.00 $0.00 09/03/14 09/04/14 09/05/14 210403 30.7 1.48 $45.44 210497 5000 210604 50.00 210790 33.10 330 388 1.48 1.48 1.46 $48.99 $50.02 557.42 09/06/14 $0.00 $0001 09/07/14 09/08/14 09/09/14 210041 210991 1 35.4 33.3 143 1.46 1.43 552.39 2109911 54423 21 UM1 $0.00 211345 $40.70 211626 1.7 59.5 32.8 1.48 148 148 52.52 $80.06 $4854 09/10/14 211527 27.5 274 148 540.55 09/11/14 211794 30.3 1.48 $44.84 211694 $0.00 211679 23-1 314 1.46 534.19 09/12/14 1.48 54647 09/13/14 211974 25.6 146 1.46 $37.89 543.69 50.00 09/14114 212075 32.9 50.00 09/15/14 212373 36.3 1.48 $53.72 212174 59.2 1.48 $87.62 09/16/14 212531 1 33.9 1.48 $50.17 212431 $0.00 212701 1961 .148 529.01 09/17/14 62.8 1.48 $92.94 0911&14 212697 28.7 1.48 $4248 $000 09/19/14 1.48 1.48 1.43 $0.00 212980 $54.32 $69.41 213186 $44.40 213346 28.0 281 1,48 1.48 $41.44 $0.00 $41.59 09/20/14 213085 367 09/21/14 213329 469 09/22/14 213474 300 585 1.48 $8658 09/2314 09124/14 09125114 09/26114 09/27/14 09/2&14 09/29/14 213815 213998 214092 214294 35.5 31.5 37.4 27.5 148 1.48 1.48 1.45 148 5000 213556 $52.54 213714 $46.62 213897 $55.35 $40.70 214193 $0 00 $0.00 $4470 $8]3.64 $1,830.02 $ 70.39 28.5 18.4 28.7 32.8 646.20 Tofel Gal: 1.48 1.48 1.48 148 $42.18 $2723 $4248 50.00 $48.54 $0.00 $0.00 $0.00 3956.38 Total Cost: 09130/14 TOTALS AVERAGE 214591 30.2 590.30 1236.501$ 33.42 54.76 $ 1.48 123590 $1,830.02 Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL LOST OflO V14 141 1.41 1.41 1.41 1.41 so Oo $39.62 $0.00 $54.14 206651 $5161 206675 $56.40 206950 $1340 33.0 194 64 141 1,41 141 $000 $0.00 sow $4653 0 &02/14 206439 1 28.1 0WOW14 08/04114 206788 384 OW05114 206910 36.6 $2735 OW06114 207021 400 $902 $0.00 08/07/14 207045 9.5 08/08/14 141 141 141 1.41 141 141 1 141 141 141 1.41 1.41 141 141 141 1.41 $000 207090 $000 $000 $5302 207352 $5.64 20]56] $16.22 207700 $1452 207905 51622 209026 548.36 208227 $000 $16.78 208365 $0.00 208440 $13.82 208464 $5273 208617 $5189 208755 $5499 208900 $46.11 $42.58 209196 $37.65 209391 540 89 209978 $000 209604 51678 209]92 $000 558.23 209993 $]43.35 51,520.12 S 58.4] 40.6 604 28.4 38.4 38.9 29.4 26.8 40.3 20.8 10.5 8.9 9.3 11.7 321 317 7.9 347 20.7 0.8 551.]0 Total Gal: 1120.20 1.41 141 141 141 141 141 1,411 1,411 141 141 141 141 141 141 1.41 1.41 1 41 1.41 1.41 55725 $0.00 $000 585.16 540.04 $54.14 $54.85 $41.45 $3779 1 $000 $56.82 $$29.33 $14.81 $1255 513.11 516.50 $0.00 $46.11 08/09/14 08/10/14 08/11/14 207150 37.6 0&12/14 207370 4.0 08/13114 207660 115 08/14/14 20]]94 1 10.3 08/15/14 20]941 11.6 0 &16114 s026 34.3 08/1]/14 08/18/14 208251 1 11.9 06/19/14 08/20/14 208488 9.8 OW21114 208600 37.4 08@2/14 208731 36.8 OW2 &14 208868 39.0 OW24/14 209002 327 0 8,25/14 209102 302 08/29114 209294 267 0 &27/14 2094]8 290 45� 0 &28/14 1.41 t41 3 59.22 0&29/14 20962] 119 09/30/14 08/31/14 TOTAL$ 209893 413 56850 1120.20 AVERAGE 26.6] 3 1.41 Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 07/01/14 202831 22.3 200 $44.60 2027M $000 202958 32.5 13.1 2.00 2.00 $6500 $2620 07/02/14 0]'03/14 203012 10.1 200 200 $20.20 203126 524.60 38.8 2.00 $77.60 SO.00 07104'14 203169 12.3 07/05/14 203169 5.1 2.00 200 200 200 510.20 203269 $13.20 203369 $24.40 203506 $5520 277 28.8 36.81 200 200 200 $5540 $5760 $73.60 $000 07/06/14 203269 6.6 0]10]/14 203392 12.2 07/08/14 203601 27.6 07/09/14 203713 38.9 2.00 2.00 2.00 $7780 $7640 $1940 203960 355 200 $000 $000 $7100 07/10/14 203825 38.2 07/11114 283049 9.7 07/12/14 204083 40.0 293 45 200 200 2.00 2.00 2.00 200 200 2.00 2.00 $8000 $59.00 $9.00 204208 $7.00 204244 $20.60 204589 $18.40 204726 $18.60 204863 $0.00 $51.80 $21.40 205099 7.6 30.5 36.3 35,81 36.0 383 2.00 2.00 2.00 200 200 200 $0.00 $000 $1520 $61.00 $72.60 $]1.60 572.00 $0.00 SOLO $]6.60 07/13'14 204183 07/14/14 204184 07/15/14 204320 35 07/16,'14 2044]] 103 07/17,94 204613 9.2 07/18/14 204750 9.3 07119114 259 07/20/14 204961 07/21/14 204985 107 07/22/14 07/23/14 205121 205258 10.0 11.1 2.00 2.00 2.00 $20.00 205234 $22.20 205371 $1940 205506 360 37.4 358 2.00 2.00 200 $72.00 $74.80 $]160 07124/14 205395 97 07/25/14 200 2.00 200 $0.00 205640 $0.00 205728 $0.00 560.60 205897 $20.80 206033 50.00 206152 $7240 $86].20 7.9 28.7 22.9 37.4 412 (S15.00 200 2.00 200 2.00 200 $15.80 557.40 ROOD 545.80 57480 58240 $0.00 $1,290.00 07/26/14 07/27/14 07/28/14 205020 30.3 07/29/14 205921 10.4 07130/14 07/31114 TOTALS 206259 36.2 433.fi0 AVERAGE 107B.fi0 23.9] $ 90.00 $ 2.00 $2,15].20 $ 82.97 Total Gal: 1078.60 Total Cost: $2,157.20 Rosemead #3702 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 06 /01/14 136 1.36 136 136 1.36 1.36 1.36 1.36 1.36 11.3611 1.36 1.36 1.36 1.36 1.36 136 1.36 1.36 $000 $000 $0.00 $3631 199941 $0.00 2"81 $1428 $18.09 200237 $9.00 $6.26 200336 $000 5000 200547 $1265 $1183 $18.90 200918 $24.07 51.22 20MI81 $1346 201055 $3305 201112 $1387 $2625 201376 $4502 S8.30 201573 $0.00 201709 $13.19 201845 $13.19 201982 27.0 439 2721 23.6 28.6 28.4 3541 35.2 174 354 26.7 35.8 36.0 3461 1.36 1.36 1.36 1.36 1.36 1.36 136 1.36 1.36 136 1.36 1.36 1.36 1.36 S0.00 S000 S000 $3672 $5970 S0.00 $3699 50.00 532.10 5000 $38.90 $0.00 $0.00 53862 $000 $4814 $4787 $23.66 S0.00 $48.14 S000 $36.31 $48.69 $48.96 $4706 06/02/14 06/03/14 06/04/14 199841 26.7 06/05/14 06/06/14 200105 10.5 06/07/14 200137 13.3 0 &06/14 06 /09/14 200231 4.6 0 &10/14 06/11/14 0 6,12/14 200571 9.3 0 &13/14 200545 8.7 06/14/14 200630 13.9 0 &15/14 200782 97 06/16/14 200805 0.9 0&1714 200942 9.9 0 &1 &14 201184 24.3 0 &19/14 201208 10.2 0 &20/14 201265 19.3 0 6/21/14 201473 33.1 06122/14 201473 6.1 0 &23/14 W24/14 201733 97 06/25/14 201869 97 06/26/14 202006 9.1 136 1.36 136 1.36 136 55.76 $12.38 202119 $1292 202255 $46.51 $7.34 202457 $4529 202656 $0.00 $434.38 $1,203.06 3 46.27 36.5 36.8 28.2 28.5 565.20 Total Gal: 884.80 1.36 1.36 1.36 136 549.64 $50.05 $0.00 538.35 $3876 $0.00 5]68.6] Total Coat: $1,203.06 0627/14 202143 9.5 0 &28/14 202356 34.2 5.4 0629/14 202357 06/30/14 202570 33.3 07/01/14 TOTALS 319.40 884.601S AVERAGE 22.12 S 1.36 m l6 E 7 N C C � N CLm 02 a`� ItM c O N n M c � a E d Q 2 Q N m O ro T 0 O N v 0 00.+w m CO -i m o rY: o n ^- u N N N N tM1 N N N N N N 1 L m M oa M w o T 1 1 T o r T e o m O 0 O m N m o e M m m T v N M A y� a ti w m m o m r o m n r m r n o °e m m m N m M N N e m m m E T L IC p e O m N W 1 O W N I N M c R O lO N �O a t0 n Vt o m vi v� rri o m of m o 0 o 1 r w w ao m r e o m Ln � m C o a v L C O y S. R F N N N N N N N N N N N N 4Y: a v c °m m °N O o 0 o � o o o r n D] O O N vi O o o °n° ° N m ° N 0 0 0° L c O a=o o ¢ w ; O n o v N Z O 2 Q N m O ro T 0 O N v 0 Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 05/01/15 0.98 0.98 $0.00 $0.00 $0.00 s0.00 $5]43 $26.95 251722 82 94 098 098 $000 $0.00 $0.00 5000 5000 $604 $921 05/02/15 05/03/15 05/04/15 251589 586 275 15 251698 15 251831 29.5 0.98 098 098 098 098 1 098 098 0.98 0.98 0.98 0.98 0.98 0.98 11 0.98 0.98 0.98 0.98 0.98 0.98 098 0.98 098 $2891 251856 $3028 251990 $2871 $27,64 53028 252327 $0.00 252461 $30.28 252626 $30.48 252760 $30.28 252893 $30.77 $28.91 $2911 253232 50.00 253366 $29.30 253545 $34.59 253690 $0,00 253859 $30.09 S28.81 $2734 $29.99 254345 $3322 254528 $39.10 $2274 254834 $2362 $32.14 $740.98 $1,013.52 $ 36.20 15 251965 30.9 7.5 9.4 77 18.0 B2 78 94 38.5 556 8.1 453 19.6 18.2 7.2 278.10 Total Gel: 1034.20 098 098 0.98 098 098 0.98 0.98 0.98 0.98 0.98 0.98 098 0.98 0.98 $735 $000 $000 $921 $755 $17.64 5004 57.64 5000 5000 5921 $3773 S5449 r055105/15 15 252092 29.3 15 252194 282 15 252303 309 15 1 0993/15 252570 1 30.9 05/14/15 252730 1 31.1 05/15/15 252869 309 05/16/15 252925 316 05/17/15 253097 295 05/18/15 253206 1 297 05/19/15 05.'20/15 253476 NA 05/21/15 253668 35.3 $7.94 05/22/15 $4439 0923/15 253962 30] $000 05/24/15 254064 294 $000 $000 $19.21 $17.84 50.00 $706 $000 5000 $272.54 Total Coat: $1,013.52 05/25/15 254162 27.9 05/26/15 254271 30.6 05/27/15 254467 33.9 05128/15 254662 39.9 05/29115 254774 23.2 05/30/15 254834 24.1 05/31/15 LS 254936 32.8 75610 LTOTA 1034.20 $ 38.22 $ 0.98 ERAGE 26.52 Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT I (GALLONS) $S$ PRO GALLON TOTAL COST 04/01/15 248040 33.0 1.15 1.15 $37.95 248064 534.39 248199 535.77 248332 $30.82 $34.04 $3347 248650 5000 240749 $33.93 248083 $35.68 249016 $0.00 540.25 531.]4 249323 $34.50 249457 $0.00 249617 $0.00 $6130 249896 $39.10 250054 $023 $37.38 250254 $47.84 250416 $35.08 250582 $35.88 250763 79 fly 77 90 322 88 7.6 26.6 9.0 46.3 362 77 27.0 122 73 255 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 $909 59.78 $806 $000 50.00 $10.35 537.03 51012 $874 $0 00 $0.00 $30.59 $10.35 $53.25 1 5000 $4163 $886 $0.00 $3105 $1403 $840 $2933 WOW 248174 299 04/03115 248307 31.1 1.15 1.15 1.15 04/04!15 248416 26.8 0405/15 248517 29.6 0410615 248626 291 1.15 04/07il5 04/08/15 248858 295 1.15 1.15 1 04109115 248992 3121 04/10/15 04111/15 249125 350 1.15 04/12/15 249221 27.6 1.15 04/18/15 249432 30.0 1.15 04/14/15 04/15/15 04/16/15 249]8] 53.3 1.15 1.15 1.15 1.15 1.15 1.15 1.15 04/17/15 250029 34.0 04/18/15 250152 02 04/19/15 250152 32.5 04/20/15 250405 41.6 04/21/15 250558 305 04/22/15 250691 312 04/23/15 250872 298 1.15 534.27 250928 534.73 251111 535.19 251315 $000 $3278 251449 $000 So 00 S000 5]]6.48 $1,1]8.]5 157 1981 . 28.1 67 349.80 Total Gel: 1025.06 1.15 1.15 1.151 1.15 $1805 $2277 $32.32 $0.00 $771 50.00 $0.00 5000 540227 Total Cost: $1,1]6.]5 04!24/15 251038 302 1.15 1.15 1.15 04/25/15 251213 30.6 04/26/15 04/27/15 251424 28.5 04/28/15 04/29/15 04/30/15 TOTALS fi]5.20 .0 $ 48.30 AVERAGE 24.40 $ 1.15 $ 42.10 Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) S$$ PER GALLON TOTAL COST MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 03101/15 $000 $46.88 244329 554.84 241462 $56.83 244596 $57.20 2447]] $57.56 244910 $5394 3.1 95 7.7 20.4 76 1.81 1.61 181 181 1.81 $0.00 Ss.61 $1].20 513.94 536.92 $13.76 $000 0 &02/15 244304 25.9 1.01 1.81 1.81 1.81 1.81 181 03/03/15 244438 30.3 03/04/15 2445]1 314 03/05/15 244]05 31.6 0310&15 244885 31.8 0310]/15 245005 29,8 03ro8rys 1.81 $000 $58.64 245139 7.6 1.81 $000 51176 03/09/15 245115 324 0 &10/15 245248 31.5 1.81 1.81 $5702 245472 552.49 241wO6 7.5 10.7 1.81 181 $1358 319.37 03/11/15 245381 29.0 0112,15 245516 31.3 1.81 556.65 245540 $70.95 245694 $0.00 $65.7D 245891 0.5 139 IDS 181 1.81 1.81 SO.91 $25.16 $000 $0.54 03/1 &15 245649 1 39.2 1.81 03/14/15 1 181 0&15115 245795 363 03/16/15 245891 2 -0 1.81 1.81 $3.62 2460W $56.47 246158 305 78 1.81 1.61 $5521 $14.12 W/1] /15 246133 312 W/18/15 246267 334 1.81 1.81 1.81 1.81 1.81 1.81 1.81 1.81 181 1.81 $6045 246291 $2787 $56.83 246518 $53.40 $50.68 556.47 246845 $58.10 246978 $59.19 247111 539.82 24]24] $61.18 247382 $0.00 $602] $54.66 247]46 354.12 24]931 51,441.85 5 69.06 7.6 1 185 87 75 8.0 17.8 LA 4]5 21.1 271.70 Total Gel: 1.81 1.81 1 -81 1.81 181 1 -61 1.81 1.81 1.01 $1376 3000 $3349 $000 50.00 $15.]5 $1358 $1448 $3131 51520 4�91.78 Tot1066.30 $1 03/19115 246351 154 03/20/15 246494 314 03/21/15 246615 29.5 03/22/15 246711 28 -0 0323/15 246821 312 03/24/15 246864 321 03/25/15 24]08] 327 03/2615 247223 220 03/27/15 247358 33-8 0328116 03/29/15 24]4]9 33.3 181 1.81 LB1 03/30/15 24]560 302 03/3V15 24]857 29.9 TOTALS ]88.60 10...30 AVERAGE 22]3 $ 1.01 Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 02/01/15 240071 35.8 1.35 1.35 135 548.33 240166 520.25 240369 $2322 240491 $0.0D 240642 24.0 46.6 367 59.1 1.35 1.35 135 1.95 $3240 562.91 OE/0215 240328 15.0 02J03/15 240548 1]2 $49.55 S7979 0204/15 OZOS/15 240833 25.4 1.35 1.35 $3429 240929 53578 241107 30.3 27.9 1.35 136 540.91 53767 02/0615 241024 26.5 0207115 1 241203 1 32.0 1.35 54320 5000 241304 292 1.35 5000 $3942 02/08/15 0 &09/16 241401 265 1.35 1.35 1.35 535.78 241497 53335 241688 $3672 241866 297 31.0 25.9 1.35 1.35 1.35 $4010 $41.85 $349] 02/10/15 241593 24,] 0211/16 241783 272 02/12/15 241962 280 1.35 1.35 135 1.35 1.35 1.35 1 135 1.35 135 1.35 135 1.35 1.35 1.35 1.35 $37.60 242044 $3632 242210 ro.00 242306 $35 64 $41.18 242580 $42.80 242]4] $45.50 242925 50.00 243035 54496 243168 341.72 $39.83 $39.02 243498 $43.20 243632 $4280 243766 $4347 243699 $430] 244032 $35]8 26.3 23.1 30.9 21.8 1331 20.1 30.1 9.1 9.1 76 79 72 8.5 1.35 1.35 1.35 1.35 135 1.35 1.35 135 I 1.35 1.35 1.35 135 136 $35.51 531]9 S41 ]2 $000 $29.43 $24.]1 $2].14 $40 64 $12.29 0213/15 242154 269 0214/15 0216115 242402 264 021&115 242511 30.5 0217/15 242690 317 0218/15 242856 3371 0219115 1 O220/15 243144 1 339 0221115 243269 30.9 50.00 50.00 51229 510.26 $106] $972 $1148 $000 02/2216 243365 29.5 0223/15 243474 28.9 0224115 243607 320 02/25/15 243741 317 0226/15 243B75 32.2 0227/15 243008 31.9 OP/2A15 244128 26.5 TOTALS 684.40 1444.80 $ 63.45 5923.94 $1,680.48 560.40 5]56.54 5HI" TOT- AVERAGE 26A9 $ 135 $ 60.02 TMaI GaI: 1244.60 Total COSt: $1,680.48 Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$PER GALLON TOTAL COST 01/01/15 1.43 $000 S000 S000 S000 S000 $0,00 $000 237670 $0.00 2=57 $12.58 $0.00 $0.00 550.05 238005 $000 $000 238105 $000 238256 S4748 2383W $0.00 238482 54133 546.76 230711 547.76 238879 527.09 239018 525.03 239174 $0.00 579.51 $0.00 513.59 239459 54776 239593 $558 $000 510.30 239949 $0.00 $455.60 $888.60 $ 31.74 312 27.1 296 28.4 15.3 52 227 77 14.6 20.8 29.7 30.2 8.0 32.3 302.80 Total Gel: 621.90 1.43 1.43 1.43 143 143 143 1.43 143 143 143 143 143 1.43 1430 $0.00 $000 _S000 $000 $000 $0001 544.62 S38.75 $0.00 $0.00 $0.00 542.38 $000 54061 S21 B8 $744 53246 50.00 $11.01 $2000 $2974 $42.47 $$000 $000 $000 543.19 511.44 50.00 5000 $46.19 50.00 $433.00 Total Cost: $888.60 01/02/15 01/03/15 01/04/15 01/05/15 01/06/15 01/07/15 01/08/15 01/09/15 237782 00 01/10/15 01/11/15 01/12/15 237897 350 143 1.43 1.43 1.43 143 143 1.43 143 143 1.43 1.43 1.43 01/1115 01/14/15 01/15/15 01116115 236362 332 01/17/15 01/18/15 238576 28.9 01119115 238687 327 01/20/15 238822 334 01/21/15 238988 19.5 01/22115 239075 17.5 01/23/15 01/24/15 239334 1 55.6 01125115 01126/15 239359 9.5 0127115 239568 334 01/28/15 239593 39 01/29/15 01/30/15 239974 7.2 01/31/15 TOTALS 318.60 SHIM TOT- 621.40 $ 38.61 AVERAGE 23.01 $ 1.43 Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$S PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 12/01/14 $0.00 $0.00 $0.00 $0.00 $000 $000 $0.00 $0 -00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $000 $000 $0.00 $000 $000 $000 $0.00 $0.00 $0,0O $0 -00 $0 -00 $0-00 $0.00 $0 -00 $0.00 $0.00 $ 1 0.00 Total Gal: OA0 1 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $000 5000 5000 $000 $000 50.00 so 00 S000 120214 12/03/14 12/04/14 1225/14 1ZO8/14 12/07/14 12/08/14 12/09114 1210114 1 2/1 1/14 12/1214 1 &13/14 121414 12/1514 1A1o14 1217/14 121314 1 2/1 9/14 50.00 12/2014 50.00 50.00 50.00 12121/14 1 v2v14 12/23/14 50.00 1224114 5000 12/25/14 5000 122214 5000 1 &27/14 50.00 50.00 $0.00 50.00 $0 00 $0.00 Total Cast: $0400 1228/14 122914 12/30/14 12/8114 TOTALS 0.00 T-T 0.00 #DIVI01 $ #DIV101 AVERAGE Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 11/01/14 11/02/14 235210 235306 303 29 -8 174 174 1,74 174 1,74 1 174 174 174 174 1.74 174 174 174 174 174 $5272 $5185 S5342 $0 -00 235572 S5794 235706 $0.00 235046 $56.38 235979 $0.00 $64.73 $6073 236238 $54.48 236375 $58.12 $5620 236668 $53.59 236844 $5168 $000 237028 $46,28 237137 $5272 237291 $0.00 $0.00 $38.98 237456 45.2 8.0 434 79 88 9 -8 211 21.8 298 30.1 145 28.2 327 174 174 174 174 174 174 174 174 174 174 174 174 174 174 $0.00 $0.00 $0.00 $78.65 $13.92 $75.52 $1375 S000 S0.00 $15.31 $17.05 $0.00 $3671 $3793 $0.00 $5185 $5237 $2523 $000 So Do $4907 $56.90 11103/14 235414 307 11/04f14 11105/14 235682 33.3 11/06/14 11107114 235955 324 11/08/14 11/09/14 236075 1 372 11110/14 236214 1 39.5 11/11/14 236351 1 31.3 11/12/14 238487 33.4 11/13114 238596 323 11114/14 236772 30.8 11/15/14 236932 297 11/16/14 11117/14 237190 26.6 11118/14 237266 30.3 11119/14 11/20/14 11/21/14 137348 224 11/22/14 237514 17.9 174 $31.15 237610 $0.00 $0.00 $0.00 $000 $000 $0.00 $0.00 $0.00 $848.95 $1,373.21 49.04 11/23/14 3111.30 Total Gel: 789.20 $0.00 $0 -00 $0 -00 $0.00 $000 $0 -00 $0100 $0 -00 $524.26 Total COSt: $1,373.21 1124/14 11/25/14 1126/14 11/27/14 11/28/14 11/29/14 11/30/14 TOTAL$ 487.90 789.20 $ 52.20 AVERAGE 27.21 $ 1.74 Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT $$$ PER (GALLONS) GALLON TOTAL COST 10/01/14 231370 21.9 1.67 1 6 1 67 $36.57 $7148 231542 $38.41 $0.00 8200 50.00 $0.00 $000 $000 10/0214 231507 42.8 10/03/14 231652 230 10/04/14 10105114 1.67 1.67 1.67 1.67 1.67 1 1.67 1.67 1.67 1.67 1.67 1.67 1.67 1.6] 1.67 167 1 67 167 167 S 53.44 IS 1.67 5060 $60.62 231858 $50.48 $5578 232091 $51.10 232298 $51.]] 232470 $000 $55.11 55361 54225 553.61 233044 55344 233265 $000 233437 524.05 $U.00 233563 554.94 $0.00 $53.11 233975 50.00 234155 $55.28 2342651 $51.94 $51.]] $68.97 234704 S0.6O $0.00 SO o0 $61.29 235057 $1,095.57 $1,649.60 1 S 56.92 13.50 167 1 40.2 1.57 22.9 1 6 21.0 1 6 33.2 1.67 14.6 1,67 21.2 167 27.2 1.67 26.3 1.67 22.0 167 3231 167 27.9 1.67 29.50 1.67 340.00 TOW Gal: 9%w $000 52256 $000 S6].13 538.24 535.07 $000 $0.00 SO 00 $000 $5544 $2438 $3540 60.00 $45.42 50.00 so W $43.92 $3674 $53.94 $0.00 50.00 $4659 $0.00 $0.00 $000 549.27 $554.11 Total CoM: $1,649.60 10/08/14 231709 36.3 10/07/14 231968 302 10/08/14 232227 1 334 10/09/14 232409 1 30.6 10/1004 232567 1 31.0 10111/14 10/12/14 232676 330 10/13/14 232855 321 10114114 232920 253 10115/14 233221 321 10/16/14 233373 32.0 10/17/14 10/1 1114 233467 14.4 10/19/14 10/20/14 233753 32.9 10/21/14 102Z 14 234085 31.8 10/23/14 10/24114 234417 33.1 1012594 234513 31.1 10/2604 234635 31.0 1012/14 234838 41.3 10/2&94 10/29/14 10130114 10131114 TOTALS 234948 367 656.03 996.03 AVERAGE wiii 30.15 Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 08/01114 225057 1 30.9 148 1.48 1.48 1.48 1.48 1.48 148 14B 1 48 148 1.48 1.48 $45.73 228162 $54.32 228344 $0.00 $0.00 $0.00 $000 $000 $2190 228404 $3567 228667 $3670 228800 $4104 229057 $50.17 229240 $0.00 $37.15 $54.91 $30.04 $25.90 229566 $4544 229]]5 28.9 274 323 37.21 34.6 324 247 55.0 30.0 1.48 1.48 1.48 1.48 1.48 148 148 1.48 1.48 $42]] $40.55 S000 50.00 5000 So 00 $0.00 $4780 $55.06 $5121 $47.95 $36.56 $000 $000 $000 S000 $8140 54440 09/0/14 225271 1 367 09/03/14 09/04/14 09/05/14 09/0 &14 09/0]/14 09/0 &14 228374 1 148 09/09114 228556 1 241 09/10/14 228874 248 09/11/14 2213984 277 09/1294 229167 33.9 09/13/14 09/14114 229293 25.11 09/15/14 229460 1 37.1 09116/14 229550 1 20.3 09/17/14 229596 1 17.5 09118/14 229850 30.7 09/19/14 229950 334 148 1.48 $4943 230006 $000 $5160 230199 $000 $0.00 $615] $61.12 230760 S53 72 230989 $4].36 $21.90 552.84 $000 58]8.]2 $1,508.02 S 53.86 1611 29.6 58.0 19.0 425.20 Total Gal: 1018.93 148 1 148 148 1 48 S23.83 $0.00 343.81 $0.00 $000 $0.00 $85.84 $28.12 S0.00 $000 $0.00 $0.00 5829.30 Total Cost 51,508.02 09/20/14 09/21/14 230103 350 09/2Z14 1.48 1.48 1.48 148 148 148 09/23/14 09/24/14 230514 1 41.6 09125/14 230637 1 41.3 09/26/14 230930 1 36.3 09/27/14 231086 32.0 0926/14 231130 14.8 09/29114 231245 35.7 09130/14 TOTALS 593.73 1018.93 $ 48.84 AVEPAGE 30.88 S 1.48 Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $S$ PER GALLON TOTAL COST 08/01/14 141 1 41 1.41 1.41 $0.00 $0.00 $0.00 $46.53 $61.62 $70.36 $13.62 225430 3571 1,41 50 00 50.00 So 00 50.00 SO o0 $900 $50.34 0 &02/14 0 &03/14 0 &0414 225052 33.0 0 &05/14 225156 43.7 O8/O6/14 225296 499 08/07/14 225454 98 08108/14 225634 25.9 1.41 $36.52 $0.00 08/09/14 225730 34.5 1.41 141 141 141 141 141 141 141 141 1 41 141 1.41 $48.65 $0.00 $49.35 225967 $11.56 226199 $0.00 $57.53 226395 $0.00 $0.00 $69.80 553.30 226696 522.14 2260B2 $13.88 226891 $0.00 $0.00 227096 $59.50 227135 $000 227355 $51.32 227525 $50.62 227694 50.00 227862 $0.00 565. $OAp 14 $0.00 $]81.42 31,355.43 54.3 37.6 9.1 38,6 197 355 30.0 418 33.1 20.2 22.3 292 4W.10 141 141 141 141 141 141 141 141 141 141 141 141 $000 5000 $76.56 $53.02 $0.00 $12.83 $0.00 $0.00 $0.00 $5443 $27.78 $50.06 $0.00 $42.30 $58.94 546.67 S2848 531.44 541.17 $0.00 $0.00 50.00 $0.00 $5]4.01 08/10/14 08/11/14 225833 35.0 08/12/14 226220 82 0 &13/14 0 &14/14 226330 408 0 &15/14 08/16/14 OB /1]/14 226483 49.5 08/18/14 226562 378 08/19/14 226]26 157 0 8/20/14 226916 97 08/21/14 0 &22/14 0 &23/14 227258 422 0 &24/14 08/25114 227,165 36.4 08/26114 227634 35.9 08127/14 08/28114 08129114 227992 482 08/30/14 08/31/14 TOTALS 554.20 961.30 $ 42.30 AVERAGE 32.04 S 141 $ 48.41 Total Gel: 961.30 Total COSt: $1,35543 Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO OATS MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 07/01/14 2.00 $000 $100.00 5000 221942 44.3 2.00 $0.00 $0.00 588.60 07/0 &14 221801 50.0 0]/03/14 07/04/14 2.00 $000 $70A $0.00 $0.00 07/0514 222085 352 0]/06/14 222155 257 2.00 2.00 551.40 222379 $56.20 222379 7.9 38.2 200 200 $15.80 $7640 07/07/14 222250 1 28.1 07/08/14 1 2.00 200 200 200 200 $0.00 222488 $18.80 222601 $5820 222734 $18.60 222926 569.20 $65.80 34.0 39.6 33.2 34.2 200 200 200 2.00 $68.00 $79.20 $6640 56840 $0.00 $0.00 07/09/14 222625 94 07/10/14 222817 29.1 07/11/14 222951 9.3 07/1214 223047 346 07/13114 223143 329 07114 /14 2.00 $0.00 223255 $0.00 223362 521.80 223496 50.00 223656 $1940 223766 $6620 $6260 SO.00 224119 342 35.5 "51 43.3 35.7 475 200 2.00 2.00 2.00 2.00 2.00 56840 571.00 $8900 $86.60 $7140 SO.00 5000 $9500 07115/14 07/16/14 223522 10.9 07/17/14 07/1 114 223790 97 2.00 200 200 07/19/14 223889 33.1 07/20/14 223985 314 07/21114 07/2294 2.00 2.00 $0.00 224231 $000 $6600 $0 co $000 $69.40 48.7 2.00 59740 $000 $000 $000 $000 $0.00 07/23/14 07/24/14 224366 330 07/2514 07/26/14 07/27/14 224673 34.7 07/2 &14 $ 62.00 $0.00 224806 $0.00 224939 $0.00 $000 $814.20 $2,035.40 1 $ 72.69 47.2 42,61 610.60 Total Gal: 1017.70 2.00 2.00 $9440 $85.20 $0.00 $0.00 $1,221.20 Total Cast: $2,035.40 07/29/14 07/30/14 07/31/14 TOTALS 407.10 1017.70 AVERAGE 32.831 $ 2.00 Rosemead #3703 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) US PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 06/01/14 218399 30.3 136 136 136 1.36 1.36 1.36 136 136 136 136 1.36 1.36 136 1.36 1.36 1.36 1.36 S 50.32 $4121 $46.10 50.27 $52.50 218785 $34.41 218882 $21.62 219139 $0.00 219235 543.11 $0.00 219442 $0.00 219551 $12.78 219661 $3359 219795 $34.95 21997 5000 $4168 50 -00 5000 220282 $4760 220361 $3468 220560 50 00 220748 $0.00 51387 220748 S1224 220844 $45.83 221049 SOW 221311 $0.00 221430 $38.49 221559 $0.00 221705 $0.00 SD 00 $0.00 5554.]4 $1,438.34 51.3) 379 29.6 43.1 31 91 32.1 34.4 33.6 33.5 33-1 30.2 39.4 33.0 3.5 25.0 32.5 32.5 42.5 38.1 33.6 30.2 849.70 Total Gal: 1057.60 1.36 1.36 1.36 1.36 136 1.36 1.36 1.36 1.36 1 136 1.36 1.36 1.36 1.36 1.36 1.36 1.36 1.36 1.36 1.36 $0.00 50.00 $000 $51.54 $4026 $5062 $43.38 $0.00 $43.66 $46.78 $4570 $45-56 $45-02 SO DO $000 $000 $41.07 553.58 $44.88 $4.76 $0 -00 $34.00 $44201 $4420 $57.80 $51.82 $4570 $41.07 $000 $0.00 $0.00 $883.59 Total Coat: 51,433.34 06102/14 218508 33.9 06/03/14 218642 02 06104/14 210642 38.6 06/05/14 210955 253 06/06/14 219067 15.9 06/07/14 0&0&14 219332 1 317 0&09114 06110114 06111114 219685 9.4 06/12/14 219868 24.7 06/13/14 2200% 257 06/14!14 06/15/14 220126 30.5 06/1614 06/17/14 06/1 &14 220457 3501 0 &19/14 220639 1 25.5 06/20/14 0 &21/14 06/22/14 220845 1 102 06'23/14 221074 1 9.0 06'24114 221103 1 33.7 06/25114 06'26/14 06/27114 221622 28.3 06/20/14 O6'29A4 06130114 07/01/14 TOTALS 407.90 1057.60 AVERAGE 28.58 8 1.361 4 Cm CG G y m m c° m N aA Of IL v M p h N T M c Cd C d N O 7I N N F a a O V N W N � o N a n a . m .n v o m O M a �o N Io a m ao .� O O ei N rl '-I eY rl fl fl rl zs: o u V� N t/? N N N 1A Vi Vl N N V} „F a m M N m m M M N M M VI a t- _T z L C O F v N q H v W m I� O1 DJ t0 O N b M fl N rl N N N N N rl fl N N T L O N JI a O a V1 N ei V1 N O O 1� Vf of O m m OJ w � m .--i .y M N U O .y � n m m ao m m O1 m m O O N w M O1 M m N V1 V1 T L C O N � F O p 0 0 0 C 0 0 0 0 0 0 0 0 m l0 N V� W a r0 a M t0 Ol 01 T W O l0 M T 10 a I� N I� C VI N V1 V V1 L C O a a a a g a m o Q a' a 0 v a o y w; O z o N N F a a O V N W N Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$PER GALLON TOTAL COST 05101115 207503 22.5 0.96 0.98 096 0.98 0.98 098 098 098 0.98 098 098 0.98 098 0.98 0.98 0.98 0.96 0.98 0.98 0.98 0.98 0.98 0.96 $22.05 207596 $17.93 $0.00 207724 $0.00 207918 $0.00 208067 $14.90 $529 208227 $1607 $1058 $1666 $1823 $1901 $1950 $5.68 208753 $0.00 50.00 50.00 5000 $7.06 208880 $2185 $1078 $10.88 $14.80 519.01 $0.00 520.78 $21 46 520.87 $617 209514 $18 .72 52029 $338.30 $531.06 $ 25.29 247 16.8 433 33.5 1771 14.3 230 23.4 196.70 Total Gel: 562.60 0.96 0.96 0.96 098 0.98 0.98 0.98 098 $2421 $000 $1646 05/02/15 2076 7 18.3 05/03/15 05/04/15 $4243 $32.63 $0.00 $1735 05/05/15 0906/15 208135 15.2 05/07/15 208159 54 05/005 208299 164 5000 50.00 $0.00 $0.00 50.00 $0.00 $1401 $000 $0.00 $0.00 30.00 05/09/15 208347 10.8 05/10/15 208423 170 05/11/15 208507 18.6 05/12/15 208593 194 05/13/15 208668 19.9 05/14/15 208692 5.8 05/15/15 05/16/15 05/17/15 05/18115 0019/15 206761 T2 $22.54 50.00 $0.00 $0.00 $0.00 $0.00 50.00 0020/15 206955 223 05/2115 208992 110 05/2215 209039 11.1 05/23/15 209104 151 05/24/15 209200 194 05/25/15 05/26/15 209278 21.2 5000 05/27/15 209364 219 $0.00 $000 522.93 $000 5000 $192.77 Total Cost: $531.05 05/28/15 209425 21A 05/29/15 209449 63 05/30115 209568 19.1 0931/15 209654 207 365.90 TOTALS 29.40 $ 0.98 562.601$ 16.75 AVERAGE Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 04/01/15 205051 28.8 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 115 1.15 1.15 1.15 1.15 1.15 1.15 115 118 115 1.15 1 $ 32.20 $ 1.151 $33.12 $24.38 $26.57 $2070 517.60 524.38 $]]1 $22.31 $19.67 $21.39 $10.75 $2369 $3068 $11.39 56.33 $5.29 $24.15 $1].3] $24.15 $1806 $18.06 $1].48 $2565 $6,79 $21.62 $1231 $666 $0.00 $0.00 $25.53 $533.72 $533.72 $ 25.42 0.00 Total Gel: 464.10 1 $0.00 $0.00 $000 $000 $0.00 $0.00 $000 04/02/15 205112 21.2 04/03/15 205202 23.1 04/04/15 211524] 18.0 04/05115 20524] 15.3 04/06/15 205389 21.2 04/0]/15 205412 67 04/08/15 205566 194 5000 5000 $000 50.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $000 $000 $000 SOOO $0.00 $000 $000 $G AO $0.00 04/09/15 205634 17.1 04/10/15 206710 1 10.6 04/11/15 209]] 1 163 04/12/15 205868 206 04/13/15 205975 26.5 04114/15 206008 9.9 04/15/15 206032 5.5 04/16115 206122 4.6 04/17115 206264 21,0 04/18/15 206311 15.1 04/19/15 206399 21.0 04/20/15 206442 15.7 0421/15 206509 15.7 04/2 &15 20696 15.2 0423/15 206666 1 223 0412415 206690 1 5.9 0412&15 206862 183 042615 206914 101 04127/15 206938 ]] 04/2&15 $000 OA29/15 $0.00 $0.00 $0.00 Total Cast: $533.]2 04/30/15 TOTALS 207404 222 464.10 MV7 TOTALS 464.10 16.50 AVERAGE Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 0 &01/16 1.81 1.81 1.81 1.81 181 181 181 1.81 1.81 181 1.81 $0.00 $000 $0.00 $42.54 $3692 $28.96 $3385 $2444 $3023 $34.03 $3946 $25.34 $39.10 203897 $36.74 4.2 1.810 $0.00 $000 SOX SOOO $0.00 $0.00 $0.00 $000 $000 $0.00 $0.00 $0.00 $7.60 $0.00 O &0215 03/03/15 03/04/15 203263 235 03/05/15 203351 204 03/0 &15 203411 16.0 03/0]/15 203464 18.7 03108/15 203522 13.5 03/09/15 203592 167 03/10/15 203653 18.8 03/11/15 203747 218 03/1215 203807 140 0 &13/15 203679 21.6 03/14/15 203946 1 20.31 OT15/15 1.81 181 1.81 1.81 1.81 1.81 1.81 1.81 1.81 1.81 1.81 1.81 1.81 1 sit $000 $4199 $28.60 $4073 $36.02 204242 $2697 $44.53 $2619 $3602 $3548 $9.59 204681 $0.00 $2661 204774 $36.20 $32.04 54091 $0.00 8634.85 $911.52 5 43.41 611 128 197 4z.eo Total Gal: 503.60 181 1 1 1 1 1 1.81 1.81 1 $0.00 $0.00 $0.00 $0.00 $11.04 50.00 50.00 1 SO.90 1 5000 $0 DO 523.17 50 00 $35.66 03/16/15 204009 232 03/17/15 204070 15.3 03/18/15 204158 22.5 0309115 204219 19.9 0312005 204296 14.9 03/21/15 204374 24.6 03/2215 204445 14.6 03/23/15 204536 19.9 03/2M15 204592 196 03/25115 204598 53 03126115 0&'27115 207710 1 14.7 03/2 &15 204828 20.0 5000 $000 $0.00 50.00 6n.m Total Cost: $911.52 03/29/15 204906 17.7 03/30/15 204959 22.6 03/31/15 TOTALS 460.e0 503.60 6 52.49 AVERAGE 1].3] 6 1.81 Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) S$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $S$ PER GALLON TOTAL COST 02101/15 135 1.35 1.35 1.35 1.35 1.35 1.35 1.35 135 1.35 135 135 1.35 1.35 1.35 1.35 1.35 1.35 30.00 50.00 50.00 50.00 50.00 $0.00 50.00 50.00 50.00 50.00 $10.40 $13.10 202167 56.35 202192 $33.08 $22.14 $2025 $2700 $3024 $23.36 $19.04 $15.93 $2079 $2268 $2039 $2930 $1890 $15.39 $22.82 $371.12 $381.11 $ 18.15 2.8 4.8 ].40 Total Gal: 282.30 135 135 $0.00 $0.00 $0.00 $0.00 $0.00 50 00 $0.00 $0.00 50.00 $0 00 $000 02/02/15 02/03/15 0204/15 0205115 0206/15 0207115 02/08115 0209/15 02O/15 0211/15 202111 7J 0212/15 202160 9.7 53.51 56.48 50.00 5000 50.00 50.00 50.00 5000 $000 $000 $000 50.00 50.00 50.00 50.00 5000 5000 59.99 Total COs[: $381.11 02/13/15 202185 47 02/14/15 202275 24.5 0215/15 202332 16.4 0216115 202368 150 0217/15 202427 200 02/18/15 202505 226 02/19/15 202568 17.3 02/20/15 202623 14.1 02/21/15 2026]] 11.8 022215 202738 154 022115 202818 16.8 02/24115 202883 15.1 0225115 202963 21.7 0226115 203031 14C 02/27/15 203102 11.4 02/28/15 203173 16.9 2747 TOTALS $ 27.00 282.30 AVERAGE 14.12 $ 1.35 Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 01/01/15 143 143 143 143 $ 5.72 $0.00 $16.87 $25.31 $0.00 $37.90 $13.16 $0.00 So 00 $000 $0 00 $000 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $000 $000 $000 $0 -00 $000 5000 $000 $000 $0.00 $0.00 $000 $0.00 $0.00 $0.06 593.24 $93.24 S 4.44 4�2 $0.00 $000 $000 $0 -00 5000 SooO $0.00 $0 -00 $0.00 $0.00 $0.00 $000 $0 oo $0.00 $000 50.00 $0.00 $0.00 $0.00 soon $000 $0.00 $0.00 $0.00 L 50.00 50 00 $0.00 01/02/15 201899 11.8 01/03/15 201981 17] 01/04/15 01/05/15 202067 26.5 01/06/15 202091 9.2 01/07,15 01/08/15 01/09/15 01/10/15 01/11/15 01/12/15 01/13/15 01/14/15 01/15/15 01/16/15 01117/15 01/18115 01119115 01120115 01121115 011215 01/23/15 01124115 01/25/15 01/26/15 01127/15 01/26/15 $0.00 $0.00 50.00 $000 $0.00 E93.2 4 01/29/15 01130/15 01/31/15 TOTALS 65.20 65.20 AVERAGE 16.30 $ 1.43 Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$PER GALLON TOTAL COST 12/01114 199462 27.4 1961 1.61 1061 1.61 1,61 1.61 1.61 1.61 1.61 1.61 161 161 161 161 161 1661 161 161 1.61 1.61 1661 161 161 1 161 161 161 161 1.61 $4411 $13.69 199534 $10.30 199613 $1386 199719 $38.32 $27.21 $29914 $1047 200047 $13.04 $0.00 200108 $9.34 200207 51304 200292 514.01 526.73 512.88 200498 $13.20 200589 $15.46 200697 $0.00 200]90 $13.20 200869 $21 74 $22.86 $23.18 201065 $18.03 201136 $17.23 201238 $26.08 $0.00 201369 $16.10 $2576 $11]5 $13.20 $51.36 5564.]9 $965.52 $ 45.98 156 155 212 182 11.2 199 138 13.5 18.1 2095 23.4 12.9 5J 8.7 15.4 1593 248.90 Total Gal: 599.]0 1,611 1,611 1,611 161 161 161 1.61 161 161 161 1961 1.61 161 161 1.61 1.61 $000 525.12 120214 199486 85 12/03114 199559 64 $24.96 12N4/14 199637 B63 $34.13 $0.00 $0900 $0.00 $29.30 $0.00 $1803 12/05/14 199816 238 1206/14 199881 16.9 12107/14 199986 1 181111 12/0 &14 199990 65 12/09/14 200071 8.1 1210/14 1211/14 200131 5.8 $3204 14/1214 200231 8.1 $2222 1213/14 200329 8] $000 12/14/14 200405 16.6 $000 1215/14 200429 890 $21]4 1016114 200522 892 $29.14 101]/14 200613 A6 $33.01 1018/14 $376] 12,19/14 200815 82 $20]] $0.00 $0.00 $9.18 12/20/14 200922 13.5 12/21114 200999 142 102014 201062 144 1223/14 201109 11.2 $1401 1224/14 201170 107 $24.79 1025/14 201301 162 $000 $24.63 12/26/14 102]/14 201410 10.0 $000 5000 5000 50DO Total GOat: $965.52 1 02& 14 201487 16.0 1229/14 201511 7.3 12/30/14 201568 8.2 1231/14 201]92 319 350.80 TOTALS 599.]0 S 69.23 $ 1.61 AVERAGE 13.95 Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 11/01/14 19]61] 107 1 7 174 174 174 174 174 1.74 1.74 174 174 1.74 1.74 174 174 174 174 174 1.74 1.74 1.74 1.]4 174 $18.62 $22.62 $0.00 197728 535.32 $0.00 $0.00 $0.00 $0.00 $36.54 512.88 $0.00 $43.85 $36.71 $8.87 198154 $25.06 $26.80 $29.06 $11.14 198393 $1140 198516 $49.42 $1566 198751 $30.97 5000 $7830 $1375 199093 $1375 1991]] $000 $1].5] 199242 $2349 S3164 $595.60 $858.52 $ 411.88 18.0 18.4 17.2 238 202 20.5 19.3 137 151.10 Total Gal: 493.40 174 174 1.74 174 174 1.74 1.74 1.74 $0.00 $000 $31.32 $0.00 50.00 $0.00 $0.00 5000 5000 50.00 50.00 50.00 5000 $3202 $000 $000 5000 $29.93 11/0214 11/0314 197861 13.0 11/04/14 197794 20.3 11105/14 11/06214 11107114 11108114 11109/14 197860 21.0 11/10/14 197884 74 11/11/14 11/12/14 19]9]9 25.2 11/1314 19872 21.1 11/14/14 198087 5.1 11/15114 198213 144 111614 198271 15.4 11/17/14 198328 16.7 11/18/14 198337 6.4 11119/14 198417 77 $4141 $000 535-15 1 $000 $0.00 $0.00 S35.67 53358 $0.00 S23.84 $0.00 $000 $262.91 Total Cost: $850.52 1 U20/14 198626 26.4 1121/14 198640 90 11/22/14 193813 178 1123/14 1124/14 196993 450 11/25/14 199017 7.9 11/26/14 199117 79 11/27/14 11/28/14 199201 10.1 11/29/14 199286 13.5 18.3 342.30 S t 4 199353 $ 52.201 $ 1.74 493.40 AVERAGE 16.45 Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO OATS MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$PER GALLON TOTAL COST 10101/14 194922 3193 167 1.67 1.67 1.67 1967 1 1.67 1967 1.67 1967 1.67 1.67 1.67 1.67 1.67 1.67 1.67 1.67 1.6] 1.6] 1.6] 1 6 1.67 1 16 167 167 167 E 1.6] $5227 $11.19 195031 $13.36 195148 $31.23 $000 $16.53 195347 $8.52 195,150 $4325 195474 $1.50 195693 $1086 195776 $33.07 $0.00 $4776 195979 $14.36 196089 $44.26 1%113 S1202 196335 510.35 198423 52622 196607 $000 533.07 196859 S4158 546.09 510.66 196972 $12.19 197055 541.]5 $000 547.60 197308 $13.53 197397 $0.00 $1035 197499 $1069 197570 $644.45 51,2)9.]2 $ 60.94 26.6 27.5 202 269 65 294 21 91 178 258 13 280 197 6.8 56 2396 20.41 19.1 21.8 17] 138 380.40 Total Gel: 1.67 1.67 1.67 1.67 1.67 1 6 16 1.67 167 1.67 1.67 1 6 167 1.67 1 6 1.67 1.67 1.67 1.67 1.6 $0.00 $4442 345.93 $0.00 $000 S3373 $44.92 S10.86 549.10 S3657 $000 $000 $2973 $4309 $2.17 $4676 $32.90 $11.36 $0.00 59.35 $0.00 50.00 $39.41 $34.0] S0.00 10/0214 194946 697 10/03/14 195055 890 10/04/14 195194 18.7 10/05114 10/06/14 195291 9.9 10/07/14 195370 5.1 10/08/14 195565 259 10/09/14 195589 09 10110/14 195]1] 63 10/11114 195841 19.8 10/12/14 10/13/14 195932 28.6 10/14!14 196004 8.6 10/15/14 196210 26.5 10/16/14 196234 72 10117/14 196359 62 10/18/14 196480 167 10/19/14 10/20/14 196669 19.8 10/21/14 196776 249 10/22/14 196868 27.6 10/23/14 196892 6.5 10/24/14 196996 73 10/25/14 19]12] 25.0 1N26/14 50.00 $31.90 $3641 5000 $29.56 $2305 Total Cost: 10/27/14 197240 1 28.5 10128/14 197332 8.1 10/29/14 10/30/14 197441 692 10/31/14 TOTALS 197523 6A 385.90 1)A2 AVERAGE Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST o /OV14 192403 162 L48 1.48 1.48 1,48 148 148 148 148 148 148 1.48 148 148 1.48 1.48 1.48 1.48 1,48 1.48 1.48 1.48 1.48 1.48 1.48 1.48 1.48 $ 56.24 523.98 513.91 192481 548.54 533.15 $37.74 197624 $35.22 50.00 $10.80 193021 $39.52 $14.65 193260 $40.11 So B1 193425 $31.67 $0.00 $1036 193549 $4899 $1006 193712 $4144 $12.58 193921 $31.08 $000 $49.14 $13.32 194283 $4203 $992 194446 51184 194521 S31.67 $0.00 $7.99 194754 $11.25 194842 $667.70 $1,060.42 218 72 23.1 28.3 23.1 21.2 2851 21A 26.2 22.8 2001 . 22.0 21500 207.10 1.48 148 148 148 148 1.48 1.40 1.48 1.48 1.48 1.48 1.48 S0.00 $0.00 $0.00 $0.00 $1066 $0.00 $0.00 $34.19 $0.00 $41.88 $0.00 $34.19 S000 $0.00 $31.38 5000 $4218 $000 09/OZ14 192428 94 03/03/14 192580 328 0904/14 192672 22.4 09/05/14 192766 25.5 09/06/14 192838 23.8 09/07/14 09/08/14 192952 73 09/09/14 193138 26.7 09/10/14 193162 9.9 09/11/14 193349 27.1 09/1214 193360 46 09/13/14 193468 21.4 09/14114 09/10114 193492 7.0 09/16/14 193619 331 09/17114 193643 58 09/16/14 193838 28.0 09/19114 193862 85 $3167 $0.00 $000 $000 $3878 $000 $3374 $2960 09120/14 193977 210 09121114 09/22/14 194171 332 09123114 194193 901 09/24/14 194366 284 09/25/14 194309 67 09/26/14 194470 1 80 09/27/14 194597 214 $0.00 09/28/14 $0.00 $32.56 53182 $392.64 09129/14 194690 54 09130/14 TOTALS 194779 7.6 451.20 738.30 AVERAGE 18.93 $ 1.48 $ 50.50 Total Gal: 738.30 Total Cost: $1,060.42 Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) S$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 08/01/14 190173 19.4 1.41 1.41 141 141 1.41 141 141 141 1.41 1.41 1 141 141 141 141 141 1.41 1.41 1.41 1.41 1.41 1.41 1.41 141 1.41 1141 1.41 $27.35 190279 $31.02 $88.83 $48.93 $34.40 $0.00 $832 190696 $20.87 190700 $2510 $2411 $3455 190880 $0.00 $3483 5620 $40.33 $32.71 $0.00 $8.46 191359 $0.00 191426 $804 $3581 $3370 $3567 $23.97 $000 191894 $1142 191956 $1128 192030 $0.28 192117 $1481 192223 $19.18 $32]1 $660.16 $1,015.06 $ 48.34 31.0 22.3 22.0 11 21 25.9 22.1 20.8 174 32.5 24.4 22.1 r 251.70 Total Gel: ]43.10 141 1 141 141 1.41 141 141 1.41 1.41 1.41 141 1.41 $43.71 $0.00 $0.00 $000 $0.00 $0.00 $3144 $31.02 5000 $000 $1579 $000 $000 $000 $000 $0.00 $0000 53652 08/0014 190336 22.0 08/03/14 190421 63.0 08/04/14 190515 34.7 08/05.'14 190594 24.4 06/06/14 0 &'07/14 190642 5.9 08/08/14 190754 1 14.8 0809/14 190820 1 17.8 08/10/14 190857 1 171 0 &11/14 190874 1 24.5 08/12/14 1 08113/14 191122 1 247 08/1G14 191126 1 RA 08/15/14 191214 1 28.6 06/1 &14 191273 232 08/17/14 0 8118/14 191294 60 08/19/14 $31.16 $000 $0.00 $0.00 $0.00 $0.00 $29.33 $24.53 54583 534.40 08/20/14 191375 51 08/21/14 191520 254 0 &22/14 191584 239 0 &23/14 191679 253 08/24/14 191718 1 170 08/25114 0&26/14 191837 81 0 &27/14 191918 80 0&28/14 191980 02 0 &29/14 192057 10.5 531.16 $0.00 $0.00 $354.90 Total COSt: $1,015.06 0 &30/14 192168 13.6 08,31/14 TOTALS 192280 232 491.40 $ 50.76 ]43.10 AVERAGE 20.641 $ 1.41 Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 07/01/14 188552 61 2.00 200 zoo 2.00 2.00 2.00 200 2.00 200 200 200 200 200 2.00 2.00 2.00 2.00 2.00 2.00 $12.20 $000 55240 $0.00 $4.80 $3800 $45.00 189017 $5660 $2140 $50.60 $89.00 189364 S000 Soo $30.60 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $70.40 544.60 $54.20 $58.80 $20.20 $47.40 50.00 5000 $105.00 $1800 190091 $14.00 $813.40 $975.40 315 212 28.3 81.00 200 2.00 200 5000 50.00 $000 $0,00 $0.00 $0.00 563.00 $0.00 $000 5000 $4240 50.00 50.00 50.00 50.00 $0.00 $0.00 $000 $000 $000 $000 $000 $000 $000 $000 SOHO $0.00 $0.00 5000 $56.60 $0.00 3162.00 07W14 07/03/14 188787 262 07/04/14 07/05/14 188787 24 07 /06/14 180851 19.0 07/07/14 188932 225 07/0 &14 189087 28.3 07109/14 189111 10.7 07 /10/14 189196 25.3 07/11/14 189308 345 W/1 y14 07/1114 07/14!14 189389 15.3 07/15/14 07/16/14 07/17/14 07/10/14 07/19/14 07/20/14 07121114 189482 35.2 071zv14 189543 224 07123114 189631 27.1 07/24/14 189701 294 07/25/14 189724 VIA 07/2614 189826 237 07/27/14 07/28/14 07'29"4 !'"-8 525 07/30/14 189991 90 07/31114 TOTALS 190125 TO 406.70 5 42.00 SHj� TOT- 487.70 AVERAGE 23.22 S 2.00 $ 46.45 Total Gel: 487]0 Total Cost $975.40 Rosemead #3173 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 0 &01114 186345 1 2.0 1.36 1.36 136 136 1.36 1.36 1.36 1 136 1.36 1.36 1.36 1.36 1.36 1.36 136 1.36 136 136 136 136 136 136 1.36 1.36 136 136 1.36 1.36 1.36 $2 .72 $3046 $27.34 $32.91 $3522 $43.25 $3373 $000 $6.39 186993 $27,88 $3102 $3645 $31.28 $35.63 $2734 $17.68 187492 527.34 533.86 539.85 535.63 532.10 $3.40 187926 $32.50 531.69 63006 $34.66 $41.62 $22.03 188468 5639 $2788 60.00 $818.72 $907.53 51 75 18.0 1 1731 65.30 Total Gal: 667.30 1.36 1.36 136 1.36 $0.00 0.00 $0.00 5000 5000 5000 $000 $0.00 53060 $000 $0.00 $0.00 $000 $000 $0.00 61020 $0.00 $000 5000 5000 59.09 $2448 $0.00 50.00 $000 $0.00 $000 $23.53 50.00 50.00 so 00 $88.61 Total LOS[: $907.53 06/02/14 166508 224 0103/14 186576 20.1 0610U14 186646 24.2 06/05/14 186716 259 06/0&14 186831 31 a 0 &07/14 186909 1 248 06/0 &14 1 06/09/14 186916 1 47 0 6/10/14 187045 1 203 0 &11/14 187114 1 231 0 &1014 187203 1 26.8 06/1114 187274 23.0 06/14114 187355 26.2 06/15/14 167416 201 0611114 187468 13.0 06/17/14 187563 20.1 0 &1 &14 187646 24.9 0 &19/14 187713 29.3 0120/14 187792 26.2 06121114 18]792 2361 0122/14 187856 2.5 06/23/14 187999 23.9 06/24/14 188088 23.3 06/25/14 188163 221 06126/14 188243 255 06/27/14 188377 306 0 &28/14 186419 162 06/29114 188472 47 06/30/14 188523 205 07/01/14 602.00 TOTALS 667.301$ 44.68 AVERAGE 20.22 $ 1.36 $ 43.22 10 E E 7 N � N aA of d y h N r M c � a N d E d NO LL v v m h _N 0 I O N N r O f U Vl Vl N V) V1 V1 N t/1 VY 4/1 V� N d d ti O] rl ID Vl Q b n W 0ll� L � C O a v v A v m 1D m Q o+ �n N vi Q M Q Ol O1 eY p1 N m CO OJ N OJ N O N G 'i N fl N N rl rl N rl N N N L c O d D� ul T O] O] n n Ot ill M N U D� m Q rl 1!1 N 40 OI M VI �D n O ✓i o0 a0 n b b ut o0 d Q . w� y; L ' C O m O ~ Vl N to Vl N Vl N V1 1n Vl Vl N a h C p 0 0 0 ti 0 0 0 0 n tD M Q Ol n n �D N VI n U' N d rl p1 W O1 n O w r c 0 71 m a d a n>> O m a a Q i u v v a` O N Z o v v m h _N 0 I O N Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 05/01115 0.98 $0.00 168803 $25.28 22.9 0.95 522.44 $0.00 05/0215 161894 256 05/03/15 0.98 0.96 0.98 0.98 098 098 098 098 098 098 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.98 $ 37.241 $0.00 166970 $2.06 1670" $2.35 167144 $10.88 167233 $2.16 1673031 $0.00 167392 $0.00 $0.00 $1.57 167476 $2.55 167588 $1.08 167704 $2.35 167805 $0.00 167925 $12.15 $16.27 $0.98 IM161 $2.45 168276 5167 168393 5206 168450 5000 168532 $000 $0.00 $000 50.00 $1284 168680 5245 $2009 168915 57.45 $1.57 169012 $130.24 $472.07 13.5 131 185 14.6 1331 186 13.6 19.4 19.6 18.6 23.5 18.1 19.6 197 10.5 19.5 16.8 23.8 11.5 348.80 Total Gel: 481.70 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.98 0.98 098 098 098 0.98 0.98 1 0.98 0.98 0.98 51333 S1284 05/04115 166970 21 05/05/15 167044 20 $18.13 05106/15 167144 11.1 $14.31 $13.03 05107/15 167233 2.2 05,08/15 $1823 5000 $0.00 $13.33 $19.01 $19.21 $18.23 05,09/15 05/10/15 05/11/15 167392 1.6 05/1215 167476 2.6 05/13/15 167588 1.1 05/1L15 167704 2.4 05 /15/15 $23.03 $0.00 $0.00 05/16/15 167982 1 12.4 05/17/15 168061 1 16.6 05/18/15 168062 I 1.0 $1774 $19.21 $19.31 $10.29 $19.11 $0.00 $000 $000 05/19/15 168161 1 2.5 05/20/15 168276 1 1 7 05/21/15 168393 1 2.1 05/2215 05/23/15 05/24/15 05/25/15 05x26/15 $000 05/27/15 168603 13.1 $1646 $0.00 523.32 $000 51127 $341.82 05/23x15 168681 25 05/29/15 168795 20.5 05/30/15 168947 7.6 05/31/15 TOTALS 168947 1.6 132.90 4BI.701 Total Cost: $472.07 AVERAGE 12.68 MM $ 0.98 1 S 52.45 Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 04101/15 164654 2.1 115 1.15 1.15 1.15 1.15 115 115 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 $ 42.55 $2.43 $2162 $2530 $000 $00 $2645 $851 $29.33 $30.02 $25.99 $0.00 $0.00 $1.50 135496 $0.00 165539 $1.38 165654 $380 165736 $2.88 165802 $943 $1.96 165884 $1.84 165989 $127 166080 $2.07 166146 $1.38 166227 $0.00 $0.00 $242 1 MM39 $2.30 166422 $242 166503 $2.88 523.92 166708 $231.05 $468.16 187 90 153 15,01 112 8.6 216 16.3 130 143 64 142 201 204 206.20 1.15 ITS 1.15 115 1.15 1 115 1.15 1.15 1.15 1.15 1 15 1.15 1.15 1.15 $0.00 SOOO 5000 $0.00 04'02/15 164823 18.8 04/03/15 164903 22.0 04/04/15 04/05215 $000 $000 04/06/15 16499] 23.0 04/07/15 165073 7.4 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 521.51 310.35 517.60 517.25 512.88 $0.00 $978 525.07 $1875 $14.95 $16.45 $0.00 $0.00 $9.66 $16.33 $23.12 04/08115 165178 1 25.5 04/09 115 165302 1 28.1 04/10/15 1653B8 226 04/11/15 04/12/15 04/13/15 165388 1 1.3 04/14/15 04/15/15 165563 12 04116/15 165654 33 04117/15 165736 2.5 04/18/15 165838 8.2 04/19/15 165638 17 04/20/15 165684 1.6 04/21/15 165989 1.1 04/22/15 166080 1.8 ON23/15 166146 12 O4/2a15 04/25/15 04/205 166287 21 04127/15 166340 2.0 OW28/15 166423 2.1 04/29/15 166524 25 $0.00 S234B $237.13 04/30/15 TOTALS 166624 20.8 200.91 407.11.00 11 AVERAGE $ 1.151$ 52.02 Total Gal: 407.11 Total Cost: $468.18 Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$B PER GALLON TOTAL COST o3m1/15 1.81 1.81 1.81 1.81 181 1.81 181 181 181 1.81 1.61 1.81 1.81 181 181 1 Bt 181 181 1.81 1.81 1.81 1.81 181 1.81 1.81 181 1.81 $000 $3.44 162461 $3.98 162569 $344 162684 $344 162766 $0.00 162840 $10.50 $4.89 162928 $272 163018 $3.44 163091 $2.17 163172 $290 163288 $3674 163373 $2082 $3349 $290 163587 $398 163683 53.08 163]]9 $3.44 163860 $38.92 $11.58 $2.17 164014 $1.63 164097 $471 164194 $40.00 5579 164350 $24.25 VA453 $0.00 $0.00 $3.26 164546 $436 164654 $282.00 $855.23 $ 95.03 139 178 17.6 124 180 8.5 143 120 16.5 0.3 210 15.5 17.6 18.0 12.9 8.4 13.9 16.1 0.2 23.0 19.0 19.8 316.70 Total Gal: 4]2.50 1.81 181 181 181 1.B1 1.81 1,81 1.81 1.81 1.81 1.81 1.81 1.81 1.81 1.81 1.81 1.81 1.81 1.81 181 1.81 1.81 $0.00 $25.16 $32.22 $31.86 $2244 03/02/15 162381 109 03/03/15 162461 2.2 03/04/15 162570 1.9 03/05/15 162684 1.9 03/06/15 $32.58 $0A0 $15.39 $2588 03/07/15 162879 5,81 03/08/15 162880 1 2.7 03/09115 162928 15 03/10/15 163019 1.9 $2172 03/11/15 163091 1.2 $2987 03/12/15 163172 1.6 $054 03/13/15 163288 203 $3801 0311 a15 163420 115 $0.00 03115/15 163498 185 $000 $28.06 $31.86 $32.58 $23.35 $0.00 $000 0311615 163498 16 03/17/15 163587 22 03/18/15 153683 17 03/19/15 163779 1.9 03/20/15 153947 1 21,5 0321/15 163971 1 SA 03/22/15 163971 12 $1520 03/23/15 164015 0.9 $25.16 03/24/15 164097 2.6 $29.14 $0.00 $036 03/25/15 164288 22.1 0326/15 164289 32 03/2]/15 164351 134 $41.63 $000 $080 03/2&15 03/29/15 03/30/15 164453 18 $3439 $35.84 Total Cost: $855.23 03/31/15 164546 24 TOTALS 155.80 0]2.50 $ 85.07 AVENAGE 10.05 $ 1.81 Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 02/01/15 160434 16.9 1.35 1.35 1.35 1.35 1.35 135 1.35 1.35 1.35 1.95 1 35 1.35 1.35 135 1.35 135 1.35 135 1.35 135 135 52282 $378 160512 $351 160594 $243 160687 53.11 160782 $1.89 160876 51985 $3.38 161036 54.16 161089 5324 151170 $611 161254 $365 161349 S0-00 161429 $0 00 $0.00 $324 161493 $2.55 181549 $000 161643 $0.00 161782 $1.89 161827 $12.83 53.24 161919 $2.30 161965 52,70 162063 $2.97 162159 $3.51 162224 $000 162318 $0.00 $110.15 $539.04 9 5989 13.4 139 17.1 17.5 16.4 8.4 14.3 14.1 14.6 167 21.5 10.8 108 164 169 15,5. TB 11.6 11 -0 16A 104 222 317.70 Total Gal: 399.29 1.35 1.35 1.35 135 135 1.35 1.35 1.35 235 135 135 1.35 1.35 1.35 135 135 135 1.35 135 135 135 135 50.00 $18.09 Sa77 523.09 523.63 $22.14 5090 ST 34 $1931 $18 -04 $1971 $2205 $29.03 so 00 s66o 02/02/15 160434 208 02103,15 160512 26 0204ry5 160594 1e 02/05/15 160687 2.3 02/06/15 160782 1A 02/2/15 160956 147 =8/15 160956 2.5 3.1 02/09115 161006 0210/15 161089 2.4 02/11/15 161171 2.3 02/1215 161254 27 OZ13115 0214/15 02/15/15 0216/15 161429 2.4 $1458 $1458 $22.14 $22.82 $2083 $000 0217/15 161493 1.9 0218115 0219/15 O2J2N15 161732 14 02,21/15 161876 9.5 022215 161876 24 $1053 02,2115 161919 1,7 $1588 $1485 3224/15 161885 20 0225/15 162063 22 $2214 $1404 $2997 $000 $428.90 TofBl Cosl: $53984 02/26/15 162159 2.6 0227/15 02/2 &15 81.59 TOTALS 39939 5 50.05 AVERAGE 929 5 1.35 Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 01101115 1.43 1.43 143 143 1.43 143 143 1 143 1 43 1.43 143 143 143 143 143 143 143 1.43 1 1.43 1.43 143 1.43 143 1,431 S 67.21 $0,00 $272 158202 $0.00 $27,48 $3.00 158383 $3.00 158476 $24.74 158585 $3.00 158664 $17.02 $0.00 158812 $24.02 $229 158978 $229 159044 $229 159124 $257 159202 $186 159293 $28.17 $257 159420 $2274 1594921 $215 159558 S000 159666 S229 159750 S0.00 159840 $2760 159945 SO66 $2.86 160021 $3.15 160102 S2.29 160211 5257 160297 53]2 160378 50.00 S216.36 $697.27 18.1 13.1 07 1981 .1.43 137 22.6 17.0 12.8 14.1 18.9 115 6.4 2.1 13.0 20.6 132 212 18.9 13.6 153 18.5 15.8 154 336.30 1 43 1.43 1.43 1.43 1 143 1 1 43 1.43 143 143 143 1.43 1.43 1.43 143 1.43 143 143 143 143 1.43 1.43 1.43 $0.00 $25.88 $000 0102/15 156133 1.9 01/03/15 01/04/15 158297 192 S0.00 01/05/15 158297 2.1 $1873 $1.00 $28.31 $19.59 $0.00 SULK $000 01/06/15 156383 2.1 01/07/15 158477 1 17.3 01/0 &15 158585 2.1 01/09/15 158712 11.9 01/1 &15 01/11/15 158879 1 188 01112/15 158678 1 1.8 S2431 01/1 3/15 158978 1.6 S1830 $20.16 $27.03 $16.45 5000 01/14115 159044 1.6 01/15/15 159124 1.8 01/16/15 159226 1.3 01/17115 159373 19.7 0118/15 159373 1.8 $9.15 01/19/15 159488 159 $3.00 $1859 $29.46 01/20/15 159492 15 01/21/15 01/22/15 159667 16 $18.68 01/23/15 $3032 $27.03 01124/15 159891 193 01/25/16 So00 $19.45 $2188 01/26115 159946 1 20 01/27/15 160021 22 01128/15 160102 16 $26.46 $22.59 $22.02 01129/15 160211 1.8 01/3&15 160297 2.6 01/31/15 TOTALS 151.30 087.60 $0.00 $480.91 AVERAGE 10.37 $ 1.43 IS 77.47 Total Gal: 467.60 Total Cost: $697.21 Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $S$ PER GALLON TOTAL COST 12/01114 156280 23 1.61 1.61 1.61 1.61 161 161 161 1.61 1.61 161 1.61 1.61 1.61 1.61 1.61 161 1.61 1.61 1.61 1,61 1.61 $ 61.18 $ 1.61 $451 156371 $274 156,152 $177 156527 $33.65 $3.86 156714 $0.00 $0.00 $370 156794 $4.03 156807 $322 156984 $3.86 157053 $31.07 $0.00 $0.00 $9.37 157194 5242 157296 50.00 157390 S2.74 157479 544.60 50.00 5000 S4.51 157677 53.70 157)57 52.74 157830 50.00 157854 $3751 S0.00 5000 $12A6 157963 S274 158075 5161 138132 S234.42 5667.67 1 $ 74.19 16.6 15.6 134 19.5 127 17.6 15.5 136 15.3 19.1 161 16.3 124 13.0 12.2 8.8 6.3 14.5 104 269.10 Total Gal: 414.70 1.61 161 1.61 161 1 161 1.61 1.61 1.61 1.61 1.61 1.61 1.61 1,61 1.61 1.61 1.61 1.61 161 1.61 $2673 $25.44 S21.57 $0.00 S3140 $0.00 $0.00 $20.45 $28.34 $24.96 S21.90 $0.00 $0.00 $0.00 $2463 $3075 $2592 $2624 $000 $000 5000 $19.96 $20.93 $1964 $14.17 $0.00 $0.00 $000 $10.14 $23.35 $1674 $433.25 Total Cost: $657.67 12/0214 156371 1.7 12/03/14 156452 1.1 12/04/14 156604 20.9 12/05/14 156604 2.4 12/06114 12/07/14 1200/14 156714 2.3 12109/14 156794 2.5 1910/14 156897 2.0 12/11114 156985 24 1212/14 157105 1931 . 1913114 12/14/14 1915114 157105 1 17.0 191 &14 157194 1.5 12/17114 12/1 &14 157390 17 1919/14 157592 97 12/20/14 12/21/14 12)22114 157592 26 12/2114 157677 2.3 1224/14 157757 1.7 12/25114 1226/14 157929 23.3 1227114 12/2 &14 12/29/14 157929 7.5 12/30/14 157987 17 1931/14 158075 10 145.60 LTIOTIALS 414.70 ERAGE 10.911 Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 11/01/14 174 1.74 1.]4 174 174 174 1.74 1.74 1.]4 174 174 174 174 174 1.]4 174 114 174 174 174 174 174 1.74 $ 73.00 $0.00 $0.00 $6.96 154468 $522 UA580 $418 154662 $435 154T74 $4.87 154858 837.06 $3.83 $37.93 155057 5278 155118 53.13 51148 15522] 540.54 $0.00 $0.00 $3.48 155391 $348 155484 $4.52 155581 ae "5.57 155657 51827 155]]9 $24.01 155602 $4.70 155930 $6.09 156010 $487 156085 S4.87 156173 50.00 S487 156256 $0.00 $0.00 $247.00 $720.54 16.5 19.3 15.5 20.6 15.2 19,71 10.2 133 14.3 15.4 1511 12.5 22.7 6.0 9.0 1211 113 14.2 127 2]6.]0 1.74 1.74 174 174 174 174 1 74 1.74 1.74 1 7 174 174 174 1.74 1.74 1.74 1.74 174 174 $0.00 S000 $2871 $33.58 $26.97 $35.84 $26.45 $0.00 $0.00 $34.28 $17.75 50.00 $23.14 $0.00 $0.00 30.00 $24.86 $26.80 $2627 $21.]5 $39.50 $1044 $17.05 $21.56 $19.66 $24.71 $0.00 $22.10 $0.00 $0.00 $481.46 11/0b14 11103/14 154361 4.0 11/04/14 154468 3.0 11/05/14 154580 24 1 V%14 154663 2.5 11/07/14 154]]4 2.8 11/08/14 154918 213 11/09/14 154918 22 11/10/14 154989 218 11/11/14 155057 16 11/12/14 155118 18 11113/14 155152 66 11/14/14 155303 23.3 11/15/14 11/16/14 11/1]/14 155303 2.0 11/10/14 155392 20 11119/14 155434 26 11/20114 155581 32 11/21/14 155680 10.5 11122/14 155060 13.8 11/23/14 155868 1 2.7 11/24/14 155193 3.5 11/25/14 156010 2.8 11/26/14 156085 2.8 11127114 2.8 11/28/14 156174 11/29/14 11/30/14 TOTALS 142.00 416.70 AVERAGE 9.971 S 1.74 S 00.95 Total Gel: 41970 Total Cost: $1xes4 Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) S$$ PER GALLON TOTAL COST 10101114 151992 20 1.67 1.67 1.67 1.67 1.67 1.6] 167 1.67 1 1.67 1.67 1.67 1.6] 1.67 1.67 $3.34 $3.67 152161 $0.00 152247 $000 $40.25 $4676 152413 $4.01 152509 $4.34 152617 $4.01 152720 $3.84 152631 $0.00 $36.57 $2.67 152996 $3.34 153082 $251 153181 $3.01 153279 $351 153363 12.700 21.]00 16.3 170 19,8 18.6 21 01 115 156 166 17.4 137 1.67 1.6] 1.67 167 1.67 1.6] 1.67 1.6] 167 16> 167 16 $000 $2121 $36.24 $0.00 $0.00 $27.22 $2839 $3307 $3106 $3507 $0.00 $0.00 $19.21 $2605 $27.72 $29.06 52208 10/0D14 152079 22 10/03/14 10104114 10/05114 152333 24.1 10/06114 152333 280 10/07/14 152414 24 10/08/14 152509 1 2.6 10/09/14 152618 1 24 10/10/14 152720 1 2.3 10/11/14 1 10/12/14 152924 1 21.9 10/1314 152925 1.6 10/14/14 152998 2.0 10/15/14 153082 1.5 10/16/14 153181 1.8 10/17/14 153279 2.1 10/18/14 153406 10.3 1.67 167 1.67 1,67 1.67 1,67 1.67 1.67 167 1,67 167 $1720 $0.00 $5.18 153513 $3.17 153593 $434 153699 $367 153]]9 $0.00 $0.00 $50.10 153930 $3.84 1 54W $3.51 154092 $3.51 154227 $351 154298 $5.85 154361 $265.70 $858.21 $ 95.36 17.6 169 186 105 58 14.1 15.2 26.5 120 11.7 354.80 Total Gel: 513.90 1.67 1.6] 1.67 1.67 16 167 167 1.67 1.67 167 $000 10/19/14 $0 00 S29.39 S2822 531.06 S24.22 $0.00 $000 $969 $2355 $25.38 54426 52004 $1954 $592.52 Total Coat: $858.21 1020/14 153406 3.1 10121114 153513 1 1.9 1022/14 153599 26 10123114 153699 22 10/24/14 10/25/14 10/26/14 153689 30.0 10/27/14 153930 2.3 1028/14 1 5400 2.1 10/29114 154092 2.1 10130/14 154227 211 10/31/14 154299 3.5 159.10 TOTALS 513.90 8 ]5.15 $ 1.6] AVERAGE 11.42 Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 09/01/14 148 148 1.48 148 $0.00 54.44 149793 5977 149902 S340 149980 $3937 158 167 139 1.48 1.46 1.46 5000 $23.38 $24.72 $20.57 $0.00 09/02/14 149]1] 3.0 09/03/14 149824 6.6 09/0M14 149902 23 09/0554 150061 266 09/0614 150155 244 1.48 1.48 1 48 148 1.46 1.48 1.46 1.48 1.48 1.48 1.48 1.46 148 1 1.48 1 1.48 1.48 1.48 1.48 1.48 1.48 $3611 $3700 S518 150343 S266 150458 53.85 150572 53.55 150648 $43.96 $000 $4277 S340 150902 $37.00 $3182 151084 $4.00 151160 $281 151253 $000 $799 $0.00 151383 $400 151517 $2.22 151639 $2.66 151723 53.11 151802 $0.00 $0.00 $3.85 151894 $3.11 151991 1T 6 213 20.5 15.1 12.5 298 148 12.5 17.2 264 24.01 154 15.3 15.5 17.5 1.48 1.48 1.48 1.48 1.48 1.48 1.48 148 148 148 148 148 148 148 148 $0.00 $0.00 $2605 $31.52 $30.34 522.35 $0.00 $0.00 09/0]/14 150248 250 09/08/14 150248 35 09/09/14 150343 16 09110114 150458 26 09/11/14 150572 24 09/12/14 150753 297 09/13/14 09/14/14 150838 289 $0.00 $18.50 $0.00 $42.93 $21.90 $1850 $000 $000 $2546 $39.07 $3552 $22.79 $22.fi4 $0.00 $000 $22.94 $25.90 09/15/14 150838 23 09/16/14 150902 1 2501 09/17/14 150916 1 21.5 09118/14 151084 1 27 09/19/14 151184 1 1.9 09/20/14 1 0921/14 151278 1 5.4 0922/14 1 0923114 151383 1 2.7 0924/14 151517 1 1.5 0925/14 151640 1.8 09126/14 151724 2.1 0927/14 09/28/14 09/29/14 151802 2.6 09130/14 151894 2.1 TOTALS 22840 549.41 $ 62.16 $338.03 $813.13 321.01 $4]5.09 AVERAGE 13.08 $ 1.48 $ 90.35 Total Gal: 549.41 Total Cost: $813.13 Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 0 &01/14 14]]24 339 1.41 141 141 141 1.41 1 1 141 141 141 1.41 141 141 141 141 141 141 1.41 1.41 1.41 141 141 141 141 $ 54.99 $47 80 $0.00 $0.00 $5.78 147902 $4.51 14]98] $3.10 140082 $4.51 148152 $0.00 $0.00 $0.00 $3.24 148346 $0.00 $324 148511 $4.37 148595 $649 148708 $D•00 $395 148765 $451 148827 $3.53 148914 $3.53 149020 $3.81 149115 $33.14 $600 $6OO $367 149245 $2.82 149310 $2.54 149403 $3.53 149454 $3.10 149510 54.23 53.6] 14V] 17 5155.38 5545.67 15.8 174 16.5 it 61 18.4 170 15.3 233 15.8 13.9 16.3 180 19.8 9.5 8.6 12,61 9.5 16.0 20.] 29].50 141 141 141 141 141 1.41 1.41 1.41 1.41 1.41 141 141 141 1.41 1.41 141 141 1.41 141 $0.00 $0.00 $0.00 $2226 $24.53 $2368 516.36 $0.00 $0.00 $0.00 $2594 $0.00 $23.97 $21.5] $32.85 $O.00 $22,42 $19.60 $22.98 o &OV14 0 &0114 0 &04114 147821 41 W05/14 14702 32 06/06114 14]98] 22 08107/14 148082 321 08/06/14 0 &09/14 0 8/10/14 0 &11/14 148250 2.3 0 &12/14 0 &13114 148416 2.3 MLV14 148511 31 0&15/14 148596 46 0 &1 &14 08/17/14 148708 28 0&1 &14 148765 32 08/19114 148827 2.5 0 &20/14 148914 2.5 $2665 0 &21/14 149020 27 $2792 50.00 $0.00 $0.00 $13.40 $12.13 $18.05 $13.40 $22.56 5000 $29.19 5390.29 0 &22114 149185 23.5 0 &2114 0 &24/14 0 8125/14 149185 2.6 08/26/14 149263 20 08/27/14 149335 1.8 08128/14 149403 2.5 0 &29/14 149510 2.2 0 &30/14 149589 3.0 0 &31/14 TOTALS 149623 2.6 112.60 41030 AVERAGE 10.52 $ 1.41 S 60.63 Total Gal: 410.30 Total Cost: $545.6] Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 07/01/14 145428 V 2.00 200 2.00 2.00 2900 2.00 2900 2.00 2.00 $3.40 145521 $6.40 145626 553.00 $0.00 $0.00 $0.00 $8940 145771 $8.00 145886 S7.80 146001 S7.60 146101 $3900 $36.60 S000 17.8 17.3 11 4 22.0 202 178 200 200 1 2.00 2.00 2.00 2.00 $35.60 $34.60 $000 $000 $0.00 $0.00 $22.80 $44.00 $40.40 $35.60 $0.00 $0.00 50.00 07/02'14 145521 32 07/03/14 145635 26.5 07/04/14 07/05/14 07/06114 0]10]114 1 145706 1 4.2 07/08/14 145]]2 4.0 07/09/14 145806 3.9 07110114 146002 3.8 07/11/14 146163 195 0]/12/14 146212 184 07113/14 07114/14 146212 4.5 200 2.00 2.00 2.00 2.00 2.00 2.00 2.00 200 2,W 2,W 200 $900 146282 $5.00 146368 $5.60 146451 $7.40 146549 $51.60 $26.00 528.00 $6.80 146821 $5.80 146885 $9900 146978 $6940 147064 $70.00 $000 13.9 15.3 13.5 1781 178 112 174 172 2.00 2.00 2.00 2.00 200 200 200 2.00 $27.60 $30.60 $27.00 $3560 5000 5000 $0.00 $35.60 $22.40 $3480 $3440 $000 $0.00 07115/14 146282 2.5 07/16/14 146368 2.8 07/17/14 146452 37 07/18/14 146639 258 07/19/14 14667] 1 130 07/20/14 146732 14.0 07/21/14 146733 3.4 07/22/14 146821 29 0]/23/14 146889 45 07/24114 146979 32 07125/14 1471W 350 07126x54 07/27114 200 200 2.00 S000 $680 147320 $420 147404 $940 147514 28.0 137 22.8 2.00 2900 2.00 $0.00 $16.00 $2740 $4560 0728/14 147181 3.4 07/29/14 147320 2.1 07/30/14 1 4740 4.7 07/31/14 TOTALS 14]514 25 213.20 2.00 $5.00 147584 $426.40 113 306.40 200 $22.60 $612.80 AVE.AGE 519.60 .611$ $ 82.07 2.W 51,039.20 $ 115.47 Total Gal: 519.60 Total CO. $1,039.20 Rosemead #3176 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 06/01/14 $0.00 $7.07 10.956] $449 1 4367 $5.58 1 4376 $5.98 143843 $13.87 $4.35 143966 $0.00 $4.76 144058 $449 144154 16.3 13.9 13.8 12.2 20.71 148 17.4 136 136 1.36 136 136 1.36 1.36 $000 $22.7 $18.90 $1877 $16.59 50.00 $28.15 $0.00 $20.13 $23.66 06/02/14 143492 52 1.36 1.36 1.36 1.36 1.36 1.36 1.36 1.36 06/0114 143587 3.3 06/04/14 143670 4.1 OW05/14 143]6] 4.4 0 &0 6/14 143867 10.2 0 &07/14 143867 3.21 06/08/14 06/09/14 143967 3.5 06/10/14 144058 33 06/11/14 144154 18 1.36 136 $245 144255 $3.81 144339 161 228 136 136 $2271 $31.01 0 6/12/14 144255 2.6 0 613/14 144363 2.5 136 $3.40 144430 $0.00 $0.00 280 136 $38.08 $0.00 $0.00 06114/14 08/15/14 0 1&14 144464 2.8 136 136 136 136 1.36 1.36 136 136 136 $3.81 144560 $326 144673 $4.22 144786 $4.90 14 69 $000 $000 $0.00 $2448 145010 5326 145106 $367 145200 $394 145290 $0.00 $000 $000 $1727 145406 $D.00 $129.06 24. 11 16.8 187 21.1 10.9 16.5 1741 19.8 129 334.00 1.36 1.36 136 1.36 1.36 1.36 1.36 1.36 1.360 $32.78 $22.85 $25.43 $28.70 $0.00 $0.00 $0.00 514.82 52244 $23.66 $26.93 $0.00 $000 S000 $1754 S000 5455.33 0 &17/14 144580 1 2.41 0 &1 &14 144673 1 3.1 0&19/14 144788 1 3.6 0620114 0 &21114 06/22/14 06/23/14 144945 1B0 06/24/14 145010 2.4 06/25/14 145106 27 06/26/14 145200 29 06/27/14 0628114 06/29/14 06/30114 145332 127 94.90 07/01/14 TOTALS 029.70 11.021$ 5 53.04 1.36 $58439 $ 64.93 Total Gal: 429.]0 Total Cost: $584.39 AVERAGE q R E E 3 U) n N O C N W O m 02 a. d v P c h N T M C a� 4) d E d NO w �Q Q Q Q Q Q V1 V1 V1 V1 VI e1 ei ei ei e4 rl fl fl N 'i e4 = L L u c E E E E a > w y n p y N 2 O O V' O U a O O O N � 0 R O O F M O Q Q l0 � t0 Q M W e1 OI O N O V V1 N Vl Vl V? N Vl Vl Vl N N Vl U' w ro v n on m n n m m v ai m m m vii v rri ni ni ni ni ni v T L C O W W F v m m o m� m Q Q� m umi 1!1 N N N N fl N rl rl rl rl T L c m O m ry m n o m N Q m .n 0 n n m ry .y c Q m m 0 O O 1 r r 1 Ol O N lO V1 N t0 OJ m U V1 1p r Q W N VI t0 N N VI r ry m m m m ao r Q Q Q v v T L C O A � n F Vi A N N Vl Vl H N Vl N N N 0 0 0 0 0 0 0 0 0 0 0 0 ry m v .+ i vi . vi oo rry m m m m Q ao m m m m m ry T ill t0 t0 l0 ✓i Vl h V1 M N M Q L C O �Q Q Q Q Q Q V1 V1 V1 V1 VI e1 ei ei ei e4 rl fl fl N 'i e4 = L L u c E E E E a > w y n p y N 2 O O V' O U a O O O N � 0 R O O F Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 05/01,'15 212490 226 0.96 $22.15 212560 $0.00 212595 $2.16 212695 $17.93 $15.39 212870 $12.94 $14.90 $1362 $559 $176 213159 $1225 $20.38 $1695 $1441 $14.11 $970 $1.67 213607 $0.00 $0.00 $33.91 213851 $13.62 515.68 $7.06 $1.86 214118 $12.84 17.3 7.8 22.7 6.1 8.9 11.5 7.4 104 0.98 0.98 0.98 0.98 1 0.98 098 0.96 098 $16.95 05/0215 0.98 0.96 0.96 0.96 0.98 0.98 0.98 0.98 0.98 0.98 0.98 098 098 098 098 0.98 0.98 0981 0.98 0.98 0.98 $764 05/03/15 212595 22 $2225 05/04/15 21= 189 $0.00 $5.98 05/05115 212846 157 05/0815 212941 132 50.00 05/07/15 1 213003 1 15.2 $0.00 05/08/15 213063 13.9 $0.00 05/09/15 213100 5.7 $0.00 0910115 213100 1.8 $8.72 05111/15 213213 12.5 $0.00 05/12/15 213292 20.8 $0.00 05113/15 213364 17.3 $0.00 $000 05114115 213423 147 05/15/15 213984 14,4 $000 05/15/16 213533 9.9 $000 51127 0517/15 213533 17 05/1B/15 $000 05'19/15 $0.00 $7.25 $0.00 5000 05/20/15 213829 US 13.9 05/21/15 213920 05/2215 213991 16.0 05/23/15 214055 72 5000 05/24/15 214055 1.9 $10.19 05/25/15 214184 131 $000 05/26/15 214233 13.1 0.98 $12.84 214257 85 0.98 $6.37 05/27/15 214324 13.4 0.98 098 1 $1313 $10.49 SODO SON $0.00 05/26/15 214364 107 $0.00 05/29/15 $0.00 $0 Do 05 /30n5 0931/15 TOTALS 323.80 422.401 S 33.32 SON 5317.32 1 $413.95 98.60 $0.00 $96.63 AVERAGE 12.421$ 0.9815 17.25 Total Gal: 422.40 Total Coat: $413.95 Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST oL01115 04102/15 210667 240 1.15 1.15 115 $000 $2760 210940 $2047 $15.99 158 1.15 $000 $18.17 $000 $000 04/03/15 211008 178 04/04/15 211061 13.9 04/05115 211107 100 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 $1254 $20.01 516.10 $19.90 520.70 $24.84 $1518 $13.80 527.14 $18.86 $0.00 $0.00 $0.00 $0.00 $0.00 50.00 04/06/15 04/07115 211186 211247 17.4 1401 17.3 50.00 50.00 $000 $000 $0.00 $0.00 $000 $U 00 04/08,15 211338 04/09/15 211447 16.0 04110115 211492 21.6 04/11/15 04/12/15 211539 211595 132 120 23.6 16.4 04/1115 04/14/15 04/15115 211693 211762 $0.00 $0.00 $000 04/16/15 04/17/15 $000 50.00 04/1&15 0419/15 $0.00 9M20/15 211766 4.1 115 $472 $000 $000 04/21/15 $000 04/2915 211847 15.3 1.15 1.15 $1760 $2300 $0.00 04/23/15 211948 20.0 $0.00 04/24/15 212014 19.4 1.15 $2231 212150 $0.00 87 1.15 $10.01 04/25/15 5000 04/26/15 04/27/15 212109 146 1.15 $0.00 $17.02 212113 3 1.15 50.00 $4.95 04128/15 212186 19.9 1.15 1.15 1.15 $22.89 212260 $20.82 $24.96 $406.41 4 445.20 115 $18.86 0429115 04/30/15 TOTALS 212326 212397 18.1 213 353.40 $0.00 SO .DD $51.98 GE 398.60 15.94 $ 28.75 5 1.15 $458.39 5 19.10 Total Cost: 5459.39 Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $S$ PER GALLON TOTAL COST 03/01/15 209886 2.0 1.81 181 1.81 1.81 53.62 209930 523.89 528.42 539.82 8.8 1.81 315.93 50.00 $0.00 $0.00 03/02/15 209996 1392 03/03/15 210059 1597 03/04!15 210151 22.0 0105/15 210215 18.5 1.81 1.81 1.81 1.81 1 A 1.81 1.81 181 1.81 1.81 1.81 $33.49 210239 $0.35 $0.00 $0.00 $0.00 $0.00 $0.00 50.00 $49.41 50.00 $25.34 210390 $28.60 $0.00 $0.00 $0.00 $000 $0.00 $0.00 $0.00 $0.00 $2.72 $25.70 $2534 $2172 $272 210690 $31.13 210794 $0.00 6.7 10.8 132 TO 181 1.81 181 1.81 512.13 03/005 210304 C2 $000 $000 0107/15 03/08/15 $0.00 03109/15 $0.00 03/10/15 $0.00 03/11/15 $0.00 0311 W 5 $0.00 03/13/15 210327 27.3 $0900 03/14/15 14.0 $0.00 03/15/15 210327 519.55 03116115 210458 1 15.8 5000 03117115 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 0118115 03/19/15 03120/15 03/21/15 0a2ZI5 03/23/15 IS $0900 012415 $0900 03/25/15 210489 $0.00 03/2&15 210540 142 14.0 12.0 1.5 $0.00 03/27/15 210588 $0.00 S000 0 &28/15 03/29/15 210622 210622 $2389 03/30/15 210770 1792 $1267 $000 03/31/15 TOTALS 189.10 235.60 $ 36.20 $342.2] $426.44 46.50 $84.17 AVERAGE 11.78 $ 1.81 $ 1].]1 Total Gal: 235.60 Total Cost $426.44 Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $S$ PER GALLON TOTAL COST 0201/15 208699 2.5 135 1.35 1.35 1.35 1.35 1 35 1.35 1.35 1.35 1.35 1.35 1.35 $3.38 208767 $2633 $27.14 208992 $000 $0.00 209019 $2957 $1742 $000 $294 $21.67 $29.03 $0.00 209381 SO.54 209466 $26.33 $2.90 209567 $21.20 $000 $600 $0.00 $0.00 $0.00 $000 $0.00 11.100 15.000 87 42 24.3 8.6 1.35 1.35 1.35 1.35 135 1.35 $14.99 $0.00 $20.25 $0.00 02102115 208838 19.5 02/03/15 208943 20.1 0204115 02/05/15 $1175 OZO &15 209113 21.9 $0.00 02107115 1 209152 1 12.9 $0.00 $0.00 02/08115 OZO9115 209225 218 $0 Go 02/10/15 209298 16.2 $0.00 $000 02/11/15 209374 215 0252/15 $567 OZ1 &95 0214/15 209443 209519 64 19.5 2.0 15.7 53281 $000 OZ15/15 209519 $1161 021 &15 2NB20 $000 9217115 S0.o0 oZ1 &15 S0.o0 $0.60 OZ19/15 OZ20 115 5000 OZ21 /15 $0.00 OZ2Z15 SO.00 0223/15 $0.00 0224/15 02/25115 209627 209724 9.2 15.3 1.35 1.35 135 1.35 1.35 $1242 $2066 $2376 $20.12 $1350 $0.00 $0.00 $0.00 $325.35 4312.90$422.42 $000 $000 5000 50.00 OZ2&15 20977 17.6 O=/15 209844 14.9 02/2 &15 209885 10.0 SON 03101/15 $0.00 $0.00 $0.00 97.07 03/02/15 03103/15 TOTALS 241.00 312.901$ 31.05 $ 1.35 $422.42 $ 17.60 Cast: AVERAGE 13.60 Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$S PER GALLON TOTAL COST 01101/15 143 143 143 143 143 143 143 143 143 143 1.43 143 143 143 1.43 143 1.43 1.43 1.43 1.43 143 143 1.43 1.43 143 143 S 57.20 $0.00 $24.45 206779 $23.45 $2.15 206855 $2074 206941 $3461 $27.17 207186 $1430 207253 $257 207330 S1873 $329 207508 52145 207589 $19.16 207667 $23.45 $3303 $000 207828 $23.31 $0.00 $O.N $1559 207965 $2045 51973 $27.60 208178 $0.00 208251 $343 208306 $25.31 $21.74 $2445 $22.88 208539 S2374 $16]3 $513.51 $765.19 $ 31.88 16.4 80 60 15.51 9.3 32] 11.6 74 8.7 201 15.8 7.8 20.6 90 5.2 176.00 Total Gal: 535.10 143 1.43 1.43 1.43 143 1.43 1.43 143 143 143 1.43 143 143 143 1.43 $0.00 $23,45 $000 $1144 01/OZ15 206703 171 01/03/15 206808 164 01104115 206809 1.5 01105/15 206917 145 58.58 01/06 /15 207029 24.2 50.00 01107/15 207118 190 $22.17 51330 01/08/15 207229 1 10.0 01/09/15 207253 1.8 $4676 01/10/15 207444 13.1 50.00 01/11/15 207445 1 2.3 $1659 01/12/15 207565 15.0 $10.58 $1244 $0.00 01/13/15 207643 13.4 01/14/15 207730 164 01/15/15 207824 23.1 5000 01/1 &15 52.06 01/17/15 207879 16.3 SON 01/18/15 SON 01/19/15 SO.00 01/20/15 207903 10.9 522.59 01/21/15 208033 14.3 $0.00 01/22/15 208085 13.8 $0.00 $11.15 $29.466 $12.87 01/23/15 208155 19.3 01/24/15 01/25/15 208251 24 01/26/15 208367 177 $000 01/27/15 208426 15.2 17.1 50.00 01128/15 208493 5000 01129/15 208555 16.0 5744 5000 50.00 $25168 Tole/ Cael: $765.19 01/30/15 208644 18.6 01/31/15 TOTALS 208698 117 359.10 535.10 AVERAGE 13.38 5 1.43 Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) S$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 12/01/14 204596 17.6 1.61 1 61 161 1.61 1.61 1,61 1.61 1.61 1.61 1.61 1.61 161 161 1.61 1.61 1.61 1.61 1.61 1.61 1.61 161 1.61 1.61 1.61 1.61 1.61 1.61 1.61 1.61 $2854 204658 $21.57 204763 $22.70 204851 $1900 $23.35 204994 $32.36 $3.86 205127 $24.63 205215 $27.69 205313 $3075 $30.75 205536 $18.84 $2D.29 $4.03 205656 $2679 $2544 $15.13 205908 $1594 20609 $25.60 206150 $26.89 $225 206256 $29.62 $1626 $0.00 $0.00 $9.66 $26.24 $2.25 206446 $20.61 $22.36 208569 $12.56 206620 $583.79 $856.20 $ 35.67 18.1 56 78 5.2 92 69 97 13.1 107 26.2 18.8 62 97 82 8.2 54 169.20 Total Gal: 531.80 1.61 1.61 1.610 1.61 1.61 1.61 1.61 1 1.61 161 1.61 1.61 1.61 1.61 1611 1.61 1.610 $29.14 S934 $1256 $0.00 $837 5000 $14.81 12/02/14 204]39 13.4 12/0&14 204828 14.1 12/04,14 204902 116 12/0514 204970 145 12/06/14 205074 20.1 12/07/14 205074 24 12/08/14 205191 1 15.3 $1111 12/09/14 205284 1 17.2 S15.62 12/10/14 205398 19.1 $0.00 12/11/14 205476 19.1 $21.09 12/12/14 205584 113 $0.00 $0.00 $17.23 $0.00 $0w $42.10 1213/14 205604 12.6 1214/14 205604 2.5 12/15/14 205721 15.4 1216/14 205791 15.0 1017/14 205833 94 12/18114 205974 99 $3027 1919/14 206127 1591 $998 1920/14 206195 167 $000 12/21114 206193 14 $1652 $0.00 5000 12/22/14 206333 18.4 1223/14 206369 101 12/24/14 $0.00 12/25/14 $0.00 $0.00 $0.00 $1320 $0.00 1926/14 206372 6.0 12/27/14 206402 16.3 12/28/14 206402 1.41 206490 12.8 206540 13.9 513 20 $8.69 $272.41 Total Cos[: $85fi.20 LAVERAGE 206596 7.8 362.60 531.60 $ 69.23 12.37 $ 1.61 Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PE GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 11/01/14 202543 15.3 174 1.74 174 174 174 $26.62 $41]6 202583 $3132 $32.89 $3341 6.9 1.74 $O.00 $12.01 $000 $0.00 30.00 11/02/14 202544 24.0 11/03/14 202652 18.0 11/04/14 202744 189 11/05/14 202837 192 11/06/14 202909 195 174 174 $33.93 202962 $2601 12.7 174 $22.10 50.00 11/07/14 203026 16.1 11/08/14 203030 250 174 1 7 $43.50 203054 $574 203101 68 8.5 174 174 $10.09 $14.79 1109/14 203054 3.3 11/10/14 203171 1]0 174 174 $30.28 526.62 $0.00 $0.00 11/11/14 203247 15.3 11/12/14 203331 16.7 174 174 52906 203335 $19.31 203418 30 9.1 1.]4 174 $522 $1583 11/13/14 203394 11.1 11/14/14 203489 173 1 7 1]4 1.74 $3010 203513 $20.36 $4.18 203627 62 1231 174 174 $1079 1 $0.00 $2140 11115/14 203554 1 117 11/16/14 203561 24 11/17/14 2036]] 17.8 1.74 1.74 $30.97 531.67 1 1 $000 11/18/14 203786 182 $000 11119/14 203864 15,11 174 $2627 $2575 $000 $000 11.20/14 203934 14.8 174 11/21/14 204037 225 1.74 1.74 $39.15 $4994 $000 50.00 11/2214 204113 287 11/23/14 174 $0.00 $0.00 537.41 204224 83 1.74 50.00 5000 51444 11/24/14 11/26/14 204200 215 11126114 204290 15.1 1.74 174 526.27 204345 $2227 128 1.74 1 52227 $0.00 11/27/14 204404 12.8 11/28/14 204503 9.3 1 .74 1 7 $1618 204472 Soo $261 1202 . 16.0 174 527.84 $0-00 $0.00 SO.00 11129114 11130/14 204503 1s 12/61/14 TOTALS 426.50 530.10 $ 66.12 $ 1.74 $922.37 $ 3843 101.60 Total Gal: 530.10 81]8.]8 Total Cos[: $922.37 AVERAGE 13.95 Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $S$ PER GALLON TOTAL COST 10/01/14 199826 1.0 167 167 1.67 1.67 167 167 1.67 1.67 1.67 1.67 167 1.67 167 1.67 167 167 1.67 167 1,67 1.67 1.67 1.67 1,67 1.67 167 1.67 $28.39 $2923 200025 $1.34 200094 $060 200185 $301 200217 $000 200374 $3156 200481 $29.06 $2522 200665 $2789 200755 60.00 5401 200859 $22.21 200934 $26.22 201020 $25.38 201128 523.05 201217 $0.00 201351 $2772 54.68 201487 $29.39 201581 52238 201663 $3457 $28.72 201878 $3156 201980 $D OR $5.85 527.89 202113 $25.89 $33.73 $27.05 202382 526.05 202472 $602.04 14.1 17.0 27.6 5.9 22.0 1 961 16.1 6.1 94 6.1 6.3 10.5 10.51 50 8.4 7.9 8.9 72 57 1 7.9 80 6.6 226.80 1.67 1.67 1.67 1.67 1.67 1.67 1,67 1.67 5000 10102/14 10/03/14 10104114 10/05/14 10/06/14 10/07/14 10/08/14 10/09114 10/10/14 199969 200094 200185 175 0.8 18 $23.55 $28.39 $46.09 $985 200457 200550 200614 200732 18.9 17A 15.1 16.7 53674 $1603 $000 $2669 $10.19 $0.00 10/11114 10/1 2/1 4 10113/14 10194/14 10/15/14 10/16/14 10/17/14 10/18/14 10/19/14 10/20114 10121114 200805 200911 200995 201091 201193 201436 24 167 1.67 $1570 133 $10.19 157 1.67 $10.52 15.2 13.0 167 167 1.67 $1754 $1.54 S8.35 166 $0.00 201436 201557 201649 2.8 17.6 13.4 167 1.67 1.67 16] 1.67 167 1.67 1.67 1.67 514.03 S1119 $14.86 S0.00 1022/14 201749 207 10/23/14 201655 172 $1202 $9.52 $0.00 5000 10/24/14 10/25/14 10/26/14 201956 18.9 202015 3.5 10127/14 10/28/14 202088 16.7 $13.19 $000 $0.00 $13.36 202191 15.5 10129114 202281 20.2 10/30/14 10/31/14 TOTALS 202359 16.2 202448 15.6 360.50 1.67 $11.02 $378.76 AVERAGE 587.30 12.77 $ B0.16 1 $ 1.67 5980.79 $ 40.0] Total Gel: 587.30 Total CoW: $900.79 Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 09/01/14 148 $000 $27.53 19]3]1 $26.34 74 1.48 50600 $10.95 50.00 09/06 &14 19]34] 18.6 09103/14 19]445 1]B 1.48 09/04114 19]531 14.8 1.48 $21.90 19]3]1 $0900 197600 5.9 17.2 148 148 $873 $2546 09105/14 09/06114 19]6]3 15.3 1.40 148 148 148 148 52264 $4.44 19]]34 $3034 197818 $26753 197888 $27.53 197990 1 10.4 6.8 20 6.6 1.48 148 1648 148 $0001 $15639 $1006 $296 $977 09/07/14 19]6]3 1 3.0 09108114 19]]94 2065 09/09/14 197884 186 09/10/14 19]961 18.6 09111/14 19805] 1].9 148 148 148 $2649 198080 $29901 $4455 198333 $29616 198426 $3286 196556 698 19.1 96 1.48 148 1.48 $10.06 50.00 50.00 $28.27 51450 09/12/14 198150 196 19823] 30.1 198403 19.7 1.48 1 48 190500 22.2 16.7 1648 S2472 P$000 198635 21.6 1.48 148 148 148 148 $319] 198659 527.66 526.05 $O.00 $1792 $1909 198943 $25690 6.7 G)7 1648 148 $9.92 $0.00 50.00 50.00 $0.00 $30.64 $0.006 198] 19 16.] 198]]8 17.6 09/21114 198021 1167 09/22/14 198877 12.91 09/23/14 198041 1 175 1948 09/24/14 199128 22.3 1.46 1.48 $33.00 $42.71 199252 7.0 1.46 $0.00 $1D 36 09/25114 199228 28.9 09126/14 199309 174 1.48 525.75 199333 $000 6.3 1.48 1.48 $9.32 $0600 09/27/14 09/28114 199388 2.3 1.48 148 1.48 $ 65.12 $340 199500 $3360 199620 $2901 199761 $665.85 $949.72 39.57 21.6 4.9 15.9 191.80 Total Gal: fi41.]0 1.48 1.48 148 $319] $725 52353 $283.86 Total cost: $949.72 0929/14 199596 227 09/30114 TOTALS 199705 196 449.90 641,701 AVERAGE 14.921 $ 1.48 Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 0 &01/14 194844 19.3 1.41 141 141 141 1.41 141 1 41 141 1.41 141 141 141 141 1.41 1.41 1.41 1.41 1.41 1.41 1.41 141 141 141 1.41 1 41 141 1.41 141 $2721 $25.66 $3.38 $25.52 194928 $451 195080 $33.14 195164 50.00 1953191 514.95 195406 514.38 195486 60.00 529.33 $0.00 522.42 19585 524.25 195836 528.20 $578 195981 $3.95 196050 527.07 196118 519.60 196246 S22.28 196324 S24.11 196455 $29.19 S28.76 196607 55.08 196682 $21.43 S1&78 196867 $2341 197010 $24.96 197101 $26.23 197222 $15.65 1972821 $212 $547.22 7.5 14.1 15.8 15.2 22.6 61 81 36 172 12.0 10.8 2.8 34 3.4 13.11 85 01 223 20.9 74 24.4 961 304.90 141 141 141 1.41 141 141 1.41 1.41 1,411 141 141 141 141 1.41 141 141 1.41 1.41 1.41 1.41 1.41 50.00 50.00 5000 $1058 0 &0 &14 194886 1 32 O &03/14 194886 24 0 &04/14 1959W 18.1 0 &05114 195080 32 $1088 0 &06/14 195246 23.5 $2228 0 &07114 $2143 0 &O &14 195432 10.6 $31 87 0 &09/14 195524 10.2 $8714 O &1 114 20.8 S000 0 &11/14 195848 50.00 08/19'14 S0.00 0&'1ffi14 195767 15.9 S808 $24.25 08/14/14 195830 172 0 &1 &14 195875 2001 . S0.00 S16.92 0 &1&14 195912 4.1 0 &17/14 195981 2.8 19.2 51523 0 &1 &14 196113 $395 0 &19/14 196174 13.9 15.8 $479 0 &20114 196242 $479 0 &21/14 196320 17.1 51847 $0.00 Sit 99 0 8/2914 196413 207 0823/14 196548 20A 0&24114 196548 1 361 $12.83 $0.00 $31.44 $29.47 $10.43 0825/14 196659 152 0826,14 196732 119 08/27114 196727 16.6 08/2 &14 196930 177 08/29/14 197077 18.6 $34.40 $12.69 $0.00 $429.91 08130114 0 &31/14 197129 197222 111 15 389.60 TOTALS 694.501$ 67.68 $ 1.41 $977.13 5 40.71 Total Gel: 694.50 Total Cost: $977.13 AVERAGE 14.47 Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) n$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 0]/01/14 192343 16.3 200 $32.60 192366 50.00 10.0 2.00 52000 $0.00 0TOZ14 0203/14 192438 167 200 2,W $33.40 192515 $46.40 172 200 $34.40 $0.00 07/04/14 192593 232 07/05/14 192593 5.6 2.00 511.20 192663 57.00 192705 12.3 72 2.00 2.00 524.60 $14.40 0]/0 &14 192663 35 2.00 0]10]114 192723 21.9 200 543.80 $4240 $0.00 50.00 07/0814 192855 212 2.00 07/09/14 192944 223 2.00 200 $44.60 $3520 $0.00 $0.00 07/10/14 193015 17.6 07/11/14 193118 27.6 200 200 200 200 2.00 2.00 $5520 $55.80 $660 193288 $3740 $37.20 $34.60 102 2.00 1 1 $000 $000 $2040 $0.00 $0.00 $000 0]/12/14 193224 27.9 0/13'14 193229 3.4 07/14/14 193362 18.7 07/15/14 193471 1 186 07/16/14 193556 1 173 0]/1]/14 193616 1 19.1 2.00 2.W $3820 193661 529.40 15.0 2.00 1 S30W $000 07/18/14 193731 1 147 0719/14 193739 1 62 200 200 $12.40 193826 56.00 193873 19.0 7.5 207 207 $38.00 51500 07/20/14 193827 3.0 07/21/14 193945 19.0 200 200 $3800 $33.00 1 1 $0600 $0.00 0722/14 194019 165 0223/14 194080 Z. 2W 2.00 2.00 2.00 535.20 194840 537.80 548.00 541.00 41 207 I 1 1 $8.20 1 $0.00 1 $0.00 1 50.00 07/24/14 194160 189 072614 194257 1 2401 07/2614 194341 1 2051 . 0]12]114 194341 3] 207 2.00 200 57.40 194385 $3980 $3440 78 2.00 $15.60 $000 $000 0]28/14 194458 19.9 07/29/14 194534 1111 172 07/30/14 194647 25B 2.00 $51.60 194651 $34.40 194]60 36 14.9 2.00 2.00 $]20 $2980 0731/14 194]22 172 2.00 TOTALS 505.10 633.90 $1,010.20 5 80.00 $1,267.80 128.80 $25].60 AVERAGE 15.85 $ 2.00 $ 52.83 Total Gal: 633.90 Total Cost: $1,26].80 Rosemead #3177 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 06/01114 0 &02114 189983 190104 3.9 17.9 1.36 1.36 1.36 $5.30 190038 $2434 $26.38 8.4 1.36 $1142 $0.00 $0.00 06/03/14 190187 194 06/04/14 190346 9.8 1.36 1.36 1.36 $13.33 190322 $26.93 $2502 19 1.36 52135 $0.00 $0.00 06/05/14 190427 19.8 06106/14 190507 18.4 06/07/14 190507 2A1 3.0 14.4 1.36 1.36 1.36 1.36 1.36 S326 190559 54.08 190660 $1958 $20.67 $26.25 881 187 136 1.36 $11.9] $25.43 50.00 5000 $0.00 06108/14 190559 06109/14 190721 06/10/14 190794 152 0&11/14 190866 19.3 0 6/12114 190946 18.9 20.6 2.6 2.9 1.36 1.36 1.36 1.36 1.36 136 1.36 136 1.36 $25.70 $28.02 $3.54 191106 $3.94 191160 522.17 S30.87 534.95 $25.70 $32.91 191617 12.0 8.1 104 1.36 136 136 $000 $0.00 $16.32 06/13/14 191032 06 /1G14 191036 06/15/14 191106 $1102 50.00 50.00 Sow $0.00 $14.14 06/1 &14 191227 16.3 22.7 06/17114 191306 0 6118/14 191412 25.7 06/19114 191490 18.9 06/20114 191589 242 06/21/14 0622/14 191617 191668 17 3.1 1.36 1.36 136 136 $2.31 191668 $4.22 191708 $25.30 $19.86 8.0 61 136 1.36 S1088 $8.30 $0.00 $0.00 06/23/14 191785 18.6 06/24114 191846 14.6 06/25/14 191937 223 1.36 1.36 1.36 $30.33 $24.75 192038 $23.12 76 1.36 $0.00 $10.34 $000 06/26/14 192014 18.2 06/27/14 192103 17.0 06/28/14 192175 193 136 136 $26.25 $6.12 192202 42 1.36 5000 SS71 0 &29/14 192175 4.5 0 &30/14 192273 194 1.36 $26.38 195428 $000 9.1 1.36 $12.38 $0.00 07/01/14 TOTALS 435.00 552.10 $ S7.12 $591.60 $750.86 117.10 $159.26 AVERAGE 13.15 $ 1.36 $ 31.29 Total Gal: 552.10 Tolal COSI: $]50.8fi E E 7 fA (D N C CL o , a� CC N N CO c E d 0 NO LL O W O a m m CO 11 m 0 u N N N N N N N N N N N N m m a c v to I�il m rn� o e Imo, � rri m rri M v N m m rri m m m L C O N rl VI t0 V DJ N O] lD L C 0 N O 10 LO N N n b O1 M v1 m ry co v n m m m m to 0 o to O n N ID O O tO ti O m T T tO V O IO O W tO N n OI rl fl V1 n a a m In m� �o n In n m ry v LL L C O T 0 ~ N N N N N N N N N N N N C 0 0 0 0 0 0 0 0 0 0 0 0 In o n o m o n .l m o m O1 fl tO N l0 O n N VI O N m o o w L C O H ti� ti ff ti ti ti� eay eNi .�i a W O W W g L d O W N Z 0 O W O a Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 05/01115 258292 20.1 0.98 0.98 0.98 0.98 $1970 $OW $0.00 $8.62 258397 $6.37 258509 $0.00 $0.00 258616 $0.00 50.00 50.00 SOLO 50.00 50.00 $000 $20.29 $0.00 $0.00 228 24.6 303 0.98 098 0.98 $0.00 $0.00 $0.00 $22.34 05102/15 8.8 05/03115 05/04/15 258316 05/05115 258418 65 1 $24.11 $0001 $29.69 $000 $0.00 $0.00 $0.00 $000 $000 $0.00 $0.00 $0.00 SOLD 05/06/15 05/07/15 1 0 &0 &15 05/09/15 05/10/15 05/11/15 05/12/15 05113/15 05/14/15 05/15115 258727 207 05/16115 05117/15 05/18115 250805 233 0.98 0.98 522.83 $0.00 $0.00 $0.00 522.25 $0.00 $0.00 $9.00 5000 $0.00 $000 $0.00 $000 $000 $0.00 50.00 05/19/15 05/20/15 05/21/15 221 05/2v15 258927 05/23/15 0512M15 05125/15 05/26/15 258974 11.6 0.98 0.98 $11 37 $6.57 259077 2401 0.98 $0.00 $23.52 05/27/15 258996 67 05/28115 098 0.98 $0.00 259174 $19.01 $15.97 $24.01 $0.00 50.00 05/29/15 05/30.115 259255 259318 194 16.3 05/31/15 $0.00 $152.98 4282.30$276.65 $000 5123.68 TOTALS 156.10 AVEflAGE 282.30 18.82 $ 14.70 $ 0.96 $276.65 $ 19.76 otal Cost: Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$PER GALLON TOTAL COST 04/01115 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 1.15 IM 5 24.15 $0.00 $0.00 $0.00 $000 $0.00 $0.00 $000 $0.00 SO.00 54.60 257183 $0.00 $0.00 $0.00 $0.00 $24.15 257302 $19.90 $2231 257435 $2687 SO.00 $O.00 $1622 $1668 $506 257]1] $6.90 257788 $0.00 $0.00 $0.00 257906 $8.97 258001 $1035 258082 $31.51 258211 5195.50 5353.05 7.1 8.8 3.3 17,0 133 32.5 243 20.3 10 4 13].00 1 Total Gal: 30].00 1.15 1.15 1.15 1.15 1.15 115 1.15 115 1.15 $0.00 $0.00 50.00 $0.00 $000 50.00 $000 50.00 $0.00 $8.17 $000 $000 $000 $000 $10.12 $0.00 $3.80 $0.00 $0.00 $0.00 $0.00 $0.00 $1955 $15.30 $000 $0.00 $37.36 $2795 $23.35 511 96 $157.55 Total Cost: $353.05 04/02/15 04/03115 04/04/15 04/0&15 04/OM15 04/07/15 04/08/15 04109/15 04/10/15 257163 4.0 04111/15 04/12/15 04/13/15 04/14/15 04/15/15 25]2]6 21,0 0496/15 257365 17.3 OM17/15 257431 19.4 04/18/15 257534 25.1 04/19115 0420/15 0421/15 257541 141 04/22/15 257637 1451 0423/15 257650 1 44 04/24!15 25742 1 6.0 04/25/15 042 6/15 0427/15 OU2&15 257931 7.8 04/29/15 258025 9.0 04/30/15 TOTALS 258180 2] 4 170.00 30>.00 AVEflAGE 14.62 5 1.15 5 25.22 Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO GATE MILES AMOUNT (GALLONS) $S$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$PER GALLON TOTAL COST 03101/15 181 1.81 181 1.81 181 1.81 1.81 1.81 1.81 181 181 181 1.81 181 1.81 181 1.81 1.81 $0.00 $2950 $35.11 $0.00 $39.82 $000 $000 SON $2389 256001 $34.93 $3023 $4217 $17.20 256293 $0.00 $0.00 $0.00 $39.28 550.86 534.39 534.39 $0.00 $0.00 539.10 54290 535.66 $30.05 516.65 $0.00 $0.00 $0.00 519.31 25]063 5595.49 3713.68 $ 50.98 202 18B 26.3 65.30 Total Gal: 394.30 181 1.81 181 So.00 $0.00 $000 50.00 50.00 $0.00 30.00 30.00 $36.56 5000 $000 5000 53403 SOW 5000 5000 $000 5000 $0.00 $000 5000 SON 5000 5000 50.00 50.00 50.00 30.00 SOW $0.00 547.60 $118.19 Total COSt: $]13.68 03102/15 255741 16.3 03/03/15 255831 194 03/04/15 03/05/15 255098 22.0 03/06/15 N0].'15 03/08115 03'09/15 255934 132 03/10/15 256068 193 03111/15 256127 167 03/12/15 256213 238 03/13/15 256237 9.5 03 /1N15 03/15/15 03/16/15 03/17/15 256382 21.7 03/18/15 256470 28.1 03/19/15 256543 19.0 0320115 256632 19.0 03121/15 0322/15 03/23/15 1.6 0324/15 3.] 0325/15 197 0326/15 16.6 03/27/15 92 03/28/15 920.751$ 0329115 03/30/15 03/31/15 107 .00 -TO LS $ 34.39 .30 AVERAGE .]5 $ 1.81 Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$S PER GALLON TOTAL COST 02/01/15 25448] 297 135 1.35 135 1.35 $40.10 $432 254546 $1229 254658 $6.62 254742 172 221 18.1 1.35 135 1.35 5000 $2322 529.84 62444 02/OZ15 254490 32 02/03/15 254570 9.1 02'04/15 254666 49 02/05/15 254810 18.0 135 $24.30 56 75 254884 8000 525.11 53078 $676 255102 16.8 170 1.35 1.35 50.00 522.68 $000 50.00 $000 $2295 02/06/15 254814 5.0 1 35 135 135 1.35 0207/15 02/08/15 254940 186 02/09/15 2550% 22.8 0210/15 255043 65 0211/15 2551% SS 135 135 135 135 1.35 1.35 1.35 135 1.35 1.35 5 35.10 $376 255188 527.95 $27.68 32349 52363 $000 50.00 50.00 514.04 255471 523.63 $0.00 $0.00 523.90 51782 so $000 $12.69 $0.00 S. sa.0o so M) 535].62 $519.89 5 3].13 22.2 6.6 120.20 Total Gel: 385.10 135 135 $29.9] aO00 s0.W So AO 1 50.00 $0. W 50.00 so 00 59.18 5000 5000 50 00 so 00 so N s0.00 02/1Z15 255246 207 0213115 255301 20.5 0214/15 255356 17,4 OZ15 /15 255412 17.5 02/16/15 0217/15 021 &15 02/1915 255447 104 OZ20115 255536 175 02/2115 02/2210 0223115 255601 177 0224115 255647 132 0225115 0226/15 s0.00 so 5000 56.60 S000 $0 00 5162.27 Total Coat- 5519.09 02/27/15 255665 94 022 &15 03/01115 03/0215 03/03115 TOTALS 264.90 385.10 AVERAGE 14.81 5 1.35 Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT I(GALLONS) S$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 01101115 1.43 $0.00 $9.15 252577 $0.00 14.5 143 $000 S2074 $000 01102/15 252530 64 01/03/15 01/04/15 143 1.43 1.43 143 143 143 1.43 143 1.43 1.43 143 143 143 143 143 143 1.43 1.43 1.43 1.43 143 1.43 $0.00 510.58 S19.16 262692 $11.58 252801 $13.44 252895 $47.19 $21.45 $0.00 $10.58 253157 $11.15 253242 $13.73 253336 $36.04 S7.87 253488 S0.00 $26.46 5412 253659 $1115 253749 $40.61 $30.17 S644 253994 S0.00 S0.00 S543 254080 S3461 $24.60 $10.15 254339 $572 254394 5000 5411.98 5790.36 $ 56.45 15.6 228 184 18.3 17.8 19.9 17.8 20.8 174 1851 227 25.1 15.0 264.60 Toinl Gel: 552.70 143 1.43 143 143 143 143 1.43 143 1.43 1.43 1.43 1.43 1.43 $0.00 $0.00 $22.31 $3260 $26.31 SQ.00 50.00 50.00 $26.17 $2545 $28.46 1 S0.00 $2545 $0.00 $0.00 $2974 52408 $0.00 $0.00 52646 $0.00 $0.00 53246 $000 $0.00 535.89 521.45 $0.00 $378.38 Total LOS[: $790.36 01/05/15 252601 74 01/O 15 252638 134 01/07/15 252716 8.1 01/06/15 252825 9.4 01/09/15 253009 33.0 01/10/15 253060 15.0 01/11/15 01/12/15 253084 7.4 01/13/15 253181 7.8 01/14/15 253266 98 01/15/15 253419 1 252 01/16/15 253424 55 01/17/15 01118/15 253555 185 01119115 253560 33 01/20/15 253683 7B 01/21/15 253851 284 01/22/15 253922 21.1 01/23/15 253925 4.5 01/2415 01/25/15 01/26/15 253998 38 01/27/15 254150 242 01/2 &15 254220 17.2 01/29/15 254244 71 01/30/15 254342 4.0 01/31/15 TOTALS 288.10 $ 52.91 552.70 AVERAGE 14.94 $ 1.43 Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO GATE MILES AMOUNT (GALLONS( $$S PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$S PER GALLON TOTAL COST 12/01/14 251043 12.3 1.61 1.61 161 1.61 1.61 161 161 1.61 1,61 1.61 161 1.61 $19.80 215047 $18.68 251116 $0.00 $31.56 $000 $000 $0.00 S2222 251319 $499 251378 $1336 251493 $0.00 251604 $0.00 251707 5000 5090 $5.15 251797 $0.00 251855 $0.00 251925 $10.47 252032 $0.00 252081 $0.00 $0.00 $0.00 $0.00 252223 513.04 $0.00 529.95 252336 $0.00 $000 $4.83 252462 50.00 51691 $190.95 $671.3] S 4].96 2.1 10.0 127 15.6 2401 27.9 25.0 236 132 161 212 149 43.1 91 39.9 298.40 Total Gal: 41].00 161 161 1.61 1.61 1.61 1.61 1.61 1.61 1,611 161 161 1.61 161 1610 1,61 $3.38 $16.10 5100 50.00 50.00 $0.00 50.60 $2045 S25.12 538.64 544.92 54025 $000 $000 53800 52125 52592 534.13 $2399 50.00 50.60 50.00 $69.39 50.00 50.00 $14.65 50.00 $0.00 $64.24 50.00 10.00 $480.42 Total Cost: $fi]1.3] 12/02/14 251124 116 12/03/14 12/04/14 251239 196 12/05/14 12/08/14 12/0]/14 12/0 8,14 2512]] 139 12/09/14 251327 3.1 12/104 251403 8.3 12/11/14 12/12/14 1213/14 IZ14/14 12115114 251711 3.2 12/1604 12/17/14 12/18/14 251949 65 12/19/14 12/20/14 1&21/14 12/22/14 12/2314 12/24114 252247 8.1 12/25114 12/26/14 252304 18,6 12/2]114 12/28/14 12129114 252340 3.0 12/30/14 12/31/14 252504 105 118.60 TOTALS 417.00 S 41.86 AVERAGE 16.04 $ 1.61 Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 11/01/14 n $0.00 $0.00 $0.00 $000 $0.00 $000 11/02/14 11103/14 11/04!14 249943 60 $10.44 $39.15 $000 $000 11/05/14 250037 22.5 11/06/14 250041 42 $751 250094 $43.85 16.1 174 $28.01 $0.00 11/OD14 250133 252 11/08/14 174 $0.00 550.46 $0.00 $0.00 11109114 250163 1 29.0 11/10/14 174 174 174 1,74 174 $0.00 250262 539.85 $0.00 250437 $8.87 250481 $940 250531 50.00 50.00 $7.48 $0.00 $0.00 $0.00 $0.00 $113.10 176 22.1 9.4 971 174 174 174 174 $30.62 $0.00 $38.45 $16.36 $1688 $0.00 $0.00 $000 $0.00 $0.00 $0.00 $0.00 $000 11/11/14 250352 229 11/12/14 11/13/14 250456 5.1 11/14/14 250500 5.4 11/15/14 11116/14 11/17/14 250535 4 3 11/1 &14 11/19/14 11/20/14 11/21/14 11122/14 250795 65.0 1123/14 174 174 174 174 5 36.20 $0.00 $7273 250816 $4524 250848 53.65 250881 50.00 $1044 Soo 5000 $0.00 $461.97 1 $626.92 1.6 10.6 79 94.80 Total Gal: 360.30 174 174 174 50.00 S2.78 $1844 $1340 8000 $0.00 $0.00 $0.00 $0.00 $164.95 Total Cost: $626.92 11/24114 250812 41.8 11125114 250950 260 11/26/14 250958 2.1 11127114 11/28/14 251009 6.01 11/29/14 11/30/14 12'01/14 TOTALS 265.50 360.30 AVERAGE 16.38 S 1.74 $ 44.76 Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 10/01114 248993 200 1.67 1.67 1.67 1.67 1.67 1.67 1.67 1.67 1.67 167 1.6] 1 i67 1.67 1.67 16] $33.40 50.00 $4225 249142 SOOO S000 58.68 $33.57 $000 $0.00 $0.00 $0.00 $0.00 $21.38 $0.00 $D.00 $1420 249368 $434 249419 $0.00 30.00 $6129 $1136 249580 $0.00 $1687 $5.01 $0.00 $0.00 $0.00 S1870 $2.51 249849 $9.85 249923 $534 $288.74 $360.72 25 1.6 1.6 1.5 212 147 43.10 1.67 1.67 1.67 167 167 167 5000 $000 54.18 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $000 $000 $0.00 $000 $000 $0.00 $2.67 52.67 $0.00 $000 $000 $2.51 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 535.40 $24.55 $000 $71.99 10/02/14 11103/14 249137 253 10/04114 10/OS 14 10/06/14 249237 5.2 10107114 1 249295 1 20.1 10/08/14 10/09/14 10/10/14 10/11/14 10/12/14 10/13/14 249342 1 12.8 10'16)14 10/15/14 10/16/14 249364 8.5 10/17/14 249411 26 10/18/14 10/19/14 10/20/14 249568 361 10/21/14 249576 68 10/22/14 10/23/14 249682 1 10.1 10/24/14 249720 1 3.0 10125/14 1 10/26/14 10/27/14 10/28/14 24979 11.2 10/29/14 269]60 1.5 1090/14 249865 5.9 1091/14 TOTALS 269928 32 '12.90 N. 216.00 $ 33.40 AVERAGE $ 1.67 1 $ 26.77 Total Gel: 21fi.00 Total COST: E3fi0.]2 Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$PER GALLON TOTAL COST 09101/14 148 1.46 1.40 1.48 1.48 148 148 I 148 1 146 148 148 148 $ 29.60 SO.00 50.00 $42.92 $0.00 $47.36 $0.00 $0.00 $0.00 247884 $9.16 248014 SON) 248062 $1066 $3922 248709 $000 $000 $7.10 $55.20 248435 $0.00 $44.99 $000 248642 $0.00 $5.33 $0.00 $0.00 $18.80 $2176 248766 $000 $0.00 $0.00 $0.00 246920 $11.25 $313.76 $580.46 $ 41.46 1 172 36.3 170 14.6 27.4 16.6 19.1 30.0 180.20 Total Gal: 392.20 1 1.46 1.48 1.48 1.48 148 1.48 1.48 1.48 $0.00 $0.09 $0.00 $000 $0.00 $9.09 $0001 $2546 09/02/14 09/03/14 247533 29.0 09/04/14 09/05/14 247637 320 69/66/14 09/07114 09/0 &14 09/09/14 247898 6.2 $53.72 $25.16 50.00 $21.61 $0.00 $000 1 $0.00 $40.55 $0.00 80,00 $2753 $000 $0.00 $000 $0.00 $0.00 $2827 $000 $0.00 $0.00 $44.40 $000 5266.70 Total Cost: $580.46 09/10/14 09/11/14 248084 7.2 09112/14 248163 26.5 09113/14 09/14/14 09/15/14 248220 481 09/16/14 248334 1 37.3 09/17/14 I 09/16114 248527 1 30.4 09/19/14 1 0920/14 0921114 248642 3.6 09/22/14 09/2 114 09/24!14 248655 127 09/25/14 248701 14.7 09/2 &14 09/27/14 09/2 &14 09/29114 09/30/14 TA L$ 248938 7.6 212.00 �Tl 392.20 ENAGE 19.61 $ 1.48 Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) S$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$S PER GALLON TOTAL COST 08/01114 246551 6.7 141 141 1.41 141 141 1.41 141 1.41 141 1.41 141 $ 25.18 59.45 SOLE 5000 $20.7 3 246719 $0.00 $7.76 $0.00 $0.00 $0.00 $0.00 $0.00 $0,00 So.00 $25.66 $0.00 $0.00 $0.00 $0.00 537.65 $0.00 $0.00 $663 247033 $000 247098 Sow $7.33 247133 $4.51 247182 $538 $3342 247336 $12.97 247439 50.00 $0.00 5171.88 5346.06 $ 24.78 244 161 17.6 87 1481 18.0 23.9 124.10 Total Gal: 246.00 141 1 141 141 141 141 141 1.41 SODO $000 $000 $34.40 $000 $0.00 $0 OD $D.00 $0.00 $0.00 so.0o S000 $0 00 $000 $0 00 $000 $0.00 $0.00 $000 $0.00 $0.00 $23.55 $24.82 $0.00 $12.27 $20.87 50.00 $25.38 $3370 50.00 5000 51]4.98 Total Cost: $346.O6 0 &02114 0 &03114 06/04/14 246634 14.7 08/05/14 08/06/14 246724 5.5 0 &07/14 O &0 &14 O &09/14 O &10/14 0 &1914 08/12/14 08113114 08114/14 2468]] 1 182 08/15/14 08/16/14 06/17/14 08/18/14 06/19/14 246971 1 26.7 0 &20/14 0 &21/14 0 &2914 246978 47 0 &23/14 0&24/14 0 &25/14 247101 5.2 0 &26/14 247137 3.2 0&9/14 247193 4.1 0&28/14 24]27] 23.7 0 &29114 247353 9.2 08130,14 08131114 TOTALS 121.90 246.00 AVERAGE 13.fi] $ 1.41 Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO GATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 67/01/14 245634 160 2.00 2.00 200 200 2.00 2.00 200 200 2.00 2.00 2.00 2.00 1 1 2.00 200 2.00 2.00 200 200 200 $ 54.00 $3200 245664 SON $1160 $0.00 $0.00 $0.00 $820 $10.40 245821 $6.20 $1160 245881 $480 $600 $600 $2340 $6.00 245980 $3840 $640 246060 $26.20 246186 $0.00 $0.00 $13.40 246207 $8.40 $4A0 $5.80 246239 $6.00 $000 54120 $000 $37.20 50.00 sow 5299.20 $462 9.8 8.5 8.7 1].3 441 22.1 2 80 81.50 200 200 2.00 200 200 200 200 2.00 $19.60 $0.00 $0.00 $0.00 $600 $000 $000 $1700 $0.00 $17.40 $000 $0.00 $0.00 $0.00 $34.60 $0.00 $8.80 544.20 $0.00 $0.00 5540 50.00 50.00 $1600 1 5000 1 $000 $0.00 $0.00 $000 $0.00 $0.00 $163.00 07/0114 0]/0114 246702 5.8 0]/04/14 0]/05/14 0]/06/14 0/0]/14 245786 4.1 OVOW14 245]9] 52 0]/09/14 245825 3.1 0]/10/14 245853 58 0]/11/14 245884 24 0]/12/14 0]/13/14 07/14/14 245912 11.7 07/15/14 245917 3.0 07/16/14 246055 19.21 07117/14 245984 1 3.2 07/10/14 246102 1 13.1 07/19/14 07/20/14 07/21/14 246203 6.7 07/22/14 246211 3.2 0723/14 246215 2.0 07/24/14 246243 2.9 0]/25/14 246273 3.0 07/26/14 0]/2T14 2463]] 206 0728114 246425 18.6 L007134 149.60 231.10 8.561$ 2.00 5 33.01 Total Gal: 231.10 Total Cost: $462.20 Rosemead #826 Daily Propane Log SHIFT ONE SHIFT TWO DATE MILES AMOUNT (GALLONS) $$$ PER GALLON TOTAL MILES COST AMOUNT (GALLONS) $$$ PER GALLON TOTAL COST 06/01/14 1.36 1.36 1.36 136 136 136 1.36 1.36 1.36 1.36 1.36 1.36 1.36 1.36 1 36 !S!!!3!1 .64 $0.00 $5.85 244004 $9.38 517.54 244989 $6.12 244977 $5.30 245083 $0.00 50.00 59.25 245164 SO.00 245283 54.22 $22.17 245386 S5_17 50.00 SO.00 SOON $1850 245466 $0.00 $2394 $503 $000 $0.00 $476 $000 $2.18 245567 $0.00 $0.00 $0.00 $0.00 $11.15 $0.00 $150.55 $407.32 30.3 9.2 252 27.5 15.9 29.9 14.8 9.3 8.7 188.80 1.36 136 1.36 136 136 136 1.36 136 1.36 $0.00 541.21 50.00 $36.99 $34.27 $37.40 $0.00 $0.00 $21.62 $40.66 S0.00 $20.13 50.00 50.00 5000 50.00 $12.65 50.00 50.00 $000 50.00 50.00 50.00 5000 $11.83 50.00 $0.00 $000 $0.00 $000 $0.00 $256.77 06/02/14 244493 4.3 06103/14 244628 6.9 W /OW14 244]84 129 W/05/14 244883 4.5 06106/14 244981 39 O607/14 06/08/14 06/09/14 245106 6.8 00014 06/11/14 245287 3.1 0 &12/14 245337 163 09/13/14 245390 33 0 &14114 0 1115/14 06/16114 06/17/14 245436 136 06/104 0619/14 245522 176 06/20/14 245527 37 06/21/14 06/22/14 06/23/14 245535 3.5 06/24/14 06/25/14 245543 1.6 06/26/14 0 6127/14 06/2 8/14 06129/14 06/30/14 245584 82 07/01/14 TOTALS 110.70 299.50 AVERAGE 12.48 .36 $ 29.09 Total Gal: 299.50 Total Coat: $407.32 N E E 7 U) N d r C_ N O N �= a T � O N M c f6 d E d N O 9 N C O m S C O v O m m m V1 m o 1 w r m v e 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O O O O O O O O O O ti ti N ti ti ti ti ti N N N N N N N N N m N 'i fi '-I fi N 'i 'i 'i rl rl «I ei r1 fl f1 r1 fi rl C A om� v y m ui vi n w m .n e m n e ti m w N� o e e v v v v v e c o m v v v v v v v e e v 0 LL e e rl ry W Vl O m n n �O a ry O n fl n m e tO m .y l0 C emi ti ti ti O m O O m O� O+ o N n o o a+ O O m v a v c O V M m r1 V m m OJ V1 N O] N e e N m n fl n o n r m 1!1 n m rl m Vf n m H m V �O DJ M O N m V1 n m rl N � e1 e4 fl fl fi rl ti N N m m m 'I ei M M eel rel f1 fl 'i rl rl EN N N N N N N N N N N N N N N N N N N N N N N O a O 0 v a w vmi n m mi m vrvi n m emi m e m w w 0 N N N N N N N N N N N N N N N N N N N N N N m m m m w 0 oo n m w m e o m e m w e m w .y u e, o ti n m m o o n o w o 0 0 cn O e4 o w o w in � n �o � n v' 6° e m en o m n m m � n oo m n ~ �i w w w w n m m w w w w m w m m m m w m w m w w w w w w w w w w w w w w w w w w w w w w w w 0 w w w w N w w w w w w w w w w n n n n n n n n u m m e.i m m m m m m m m m ni m m m m m rri m m m m c m 0 1 w m m I m a m m m m n m m n m ry m m e n w Lei a o n o e e e e e e e e e ry v e e e e e e e e N ry m 00 c 0 a w0 0 0 0 0 0 ei 0 ri 0 0 a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 n n n n n n n n n n n n n n n n n n n n n n n O �- VI IA H VI VI N VI Vf Vf VI to VI VI VI N V1 V1 V1 V1 Vf VI VI Vf C K C C C C C K K 6 2 K C C C C C C K K K K K e e e e e e v e e e e e e e e e e v o o e v e 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 N N N N \ \ \ \ \ \ \\ N N N N N N N N \ \\ ❑ t+f V vl l0 m O N m e Vf n W W Ol O �+1 C %1 tD M m O C O O O O O fl H e-I e-I .y e'i e1 e1 N N N N N N N m H ei ei ei ei .y .i .i rl .i ey ey ey N fl fl fl ei .1 ei ei .i .y C N H 0 v v a m e v 0 c 0 m m w e m c n o m 0 0 m am+ v O v n N O w m O e 0 b 1 b e n m o m 0 0 0 0 0 0 0 EN N N N N N N O a ❑ O N 2 w n b m O rl m Vt 0 0 0 0 0 0 0 N N N N N N N O0 0 0 0 0 0 0 N m c0 ry O N b m U e. m h o .+ o ^? vi e o ai ^ LLry n o o+ o o�� o N � N m m m m m m m m In ao co o m m m m m U ri m m m m m m b m n e m m O w n n n 0 w b m b m e in .+ m R N N v v c� m c 0 a 0 0 0 0 0 0 0 0 n n n n n n n Q a C C C z z C¢ e e e e e e e v o 0 0 0 0 0 0 g N N N N N N N ❑ N N M V V\1 4\O r p \ \ \ \ \ 0 0 0 0 0 0 0 "'j ti ti ti ti N C R f m m N v H m N N i0 m vi v, E ° vi vi vi N ry n 0 0 O J N W V C N ❑ m N O of m m O OI V b N I� N N V b n b m m a w O o N 0 0 N 00 E m m m m N ry 0 0 O 0 v a N O ul V1 O N VI V l0 I� N O1 N n 0 0 0 0 1 b b c N N N N N O O G M M M M M N N v N V N O b y O O w 0 N O O� O p LL �O m O M v� n V I� N l0 V N M O h F m m m m m m m « m m m m m m m o m m m m a+ rn m U m m m m m m m N N V1 N b VI O� O O fl N m m 0� C OD C O a w � 0 0 _ in vi vi in v� n N m m m m m m m m � w w w w w❑❑ O a d d a a 2 I</1 VG1 V1 V1 Vf Vf VI K K 0 0 0 ti 0 0 0 v O O O O O O O « N N N N N N N ❑ N M V N r N O � o 0 0 o a o 0 c m r E m m ry ni ni m e ry m m m o m m vi m ni 0 0 w a a " 0 v m O '°+ ti o m m w w n viDi v"i e m a m o o m vei m N m m m m m V Q Q Q Q Q v) 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 N N N N N N N N N N N N N N N N N N N O a O 0 a n` N �l) O1 N W N M l0 'i JI n .0 Ol M n Q Vl W N ti O P 0. GJ DJ n V1 Vf Q Q O m 01 O� M m N M m m m e e e e e e Vl v) b b O O a o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 N N N N N N N N N N N N N N N N N N N V 01 N Q rl fl m e e VI 01 O �0 N Q e-I n m � W pl N W V1 t0 Vf e N rl fl OJ n m n m N� e N N N N N N N m A H N 0 0 w 0 m a+ w w w w m w w w w m w w m +' O O O O .0 .0 e N N N w w w w w w w w w � m m M M N N N N N N m Ol O1 01 U e e e e e e e e e e e e e e e m M M M c M e ry 01 0 Q m 1 m Q w ry e ry I e N w N 1l w ry N O n O n tD Cy Q .0 n .y m .0 w Q O 0 � .°v °m m v1Oi vi 1O a e m rv� m° n e m e in w m 0 a E 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 n n n n n n n n n n n n n n n n n n n A m m m m m m m m m m m m m m m m m m m O n e Q e e e e e e Q Q Q Q Q Q Q Q Q e e 0000000000000000000 ry N N N N N N N\\ N N N N\ N N N N\ ❑ 0 0 0 0 0 N m Q 0 l0 n .y ti N m VI N Jl lD W Ol O fl C 0 0 0 .� .v •+ .� .� ti ti .+ .� .� N N 00 W W W W W W W W W W a0 W W\ W w\ W W y 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 m t m f n 6 en ° o ry m w w w m.m ry m° o 0 0 Q w o 0 0 0 o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 e a e e e e v v v e e e e e a v e e a e a a a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 o .: �-- n m m— ,: a : e n w .+ -- m 0 0 0 0 0 0 0 C... 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 r M O n M W O M Q m Q W W I r Q. w N N N N I > m 0 I In .4 n m ry o+ ID .+ Q, i a 1p m I l ID 00 M N n N E vi v m ro ni m v m I+i v v m e m v m m m 0 0 0 v v c m O b O v00i O Q Om o O m om ° V Q In io w m o ry Q 10 n m N m Q� ao o N e� m m v In In In In m �o � o o� i0 r n n n n r w m m m ao ao E 0 a O 'o v a` w lD ro ao m o O N e r VI lD W Ol O N Q l0 r� N M Q N t0 W O N Q l0 OJ N O a m e m N .y w m r o m N e v iv o r ry vi ri m rri ni m + a o o6 4 a w N .- is m w w Q m Q O � F m m m ao o+ m m ro m w oo ao m m w m m m m o+ ao m a+ M M m m CO Co m M as m m m m 0o w ro w w o m m m m m m m m m m m m m m M m n n r n n u a e v v v v o v v v v v v d v e e e v v v v o c Ol N m C Q VI JI N N Ol OJ Q m m Q w N I V1 N N r N O1 W Q OI M Ill Oq rJ N Q r O1 O l0 l0 n r-1 Q N O1 VI Q VI M V1 'i Ill DJ l0 r N n D\ m m I Q m r Q M N Ol W N N O ti O D] O CO 1l1 N O] N m N Q NI mw m m (V r m m m 0 a w0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 n n n m r n n n n n n n m r n n n n n n n r n O a z¢¢ c z c c m¢ z z s¢¢¢ z z z z c s c a a Q a a a Q a a e a a Q Q Q a Q Q Q e a Q a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ~ N\ N \ \ \ \\ N N N N N N N N N 0 \ \\ ❑ N M O1 O ti N M Vl n n r O] Ol O M Q VI tD n O 0 0 O O O 0 C O O O t0 t0 40 l0 0 N 0 t0 b 0 0 0 0 0 0 0 t0 t0 t0 0 0 X 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 C F Clean Cities Alternative Fuel Price Report April 2015 Clean Cities U.S. Department of Energy Clean Cities Alternative Fuel Price Report April 2015 WELCOME! Welcome to the April 2015 issue of the Alternative Fuel Price Report, a quarterly report designed to keep Clean Cities coalitions and other interested parties up to date on the prices of alternative and conventional fuels in the United States. This issue summarizes prices that were submitted between April 1, 2015 and April 15, 2015 by Clean Cities coordinators, fuel providers, and other Clean Cities stakeholders. WHAT'S NEW IN THIS ISSUE? Beginning with this issue, a number of changes are being implemented that will enhance the report and make it more user - friendly. During the past year or so, Clean Cities coordinators, consumer groups, and end -users from the alternative fuels industry have provided feedback on the types of changes that would be most beneficial. DOE has been working closely with New West Technologies and the National Renewable Energy Laboratory (NREL) to implement your suggestions. Revised Energy Content Values The energy content values for all fuels covered by the Alternative Fuel Price Report have been updated, to be consistent with the latest edition of the Transportation Energy Data Book, produced by Oak Ridge National Laboratory. It can be found at htt p:// ctaoml.eov /data/tedb33/Edition33 Appendix B.odf See Table B-4. ESS Updates For the April report, changes have been made to the way in which the energy content of E85 is calculated. In past issues, E85 has been treated as a mixture of 85% ethanol and 15% gasoline, consistent with the definition found in the Energy Policy Act of 1992. In the ensuing years since that legislation was passed, however, a number of factors have changed, causing a reevaluation of our methodology. Today, most gasoline available throughout the United States is a blend of 90% gasoline and up to 10% ethanol, or E10. Additionally, the E85 that is sold in the United States today actually contains, on average, approximately 70% ethanol. Beginning with the April 2015 Alternative Fuel Price Report, therefore, E85 energy content will be calculated as (.70)(E100 energy content) +(30)(EO energy content), to more closely reflect the actual energy content of E85 fuel available today. Falling Gasoline /Diesel prices There is insufficient data to determine whether the recent drops in gasoline and diesel prices represent a trend or pattern. With the Energy Information Administration's estimates for future oil prices in 2025 ranging from $75/barrel to more than $1501bartel, however, it is very likely that oil prices will continue to be extremely volatile. Stay tuned as additional updates to the Alternative Fuel Price Report are rolled out. Looking Ahead In the coming months, plans include giving the report a fresh, new look. Creation of a system that allows for additional, customizable, on -line reports that can be downloaded by the individual user; is also in the works. We look forward to hearing from you as we implement these upgrades. Page 2 Clean Cities Alternative Fuel Price Report METHODOLOGY • Clean Cities coordinators, fuel providers, and other key stakeholders provide prices for fuels in their areas on a voluntary basis. • Prices were submitted for all major alternative fuels currently in widespread use, i.e. natural gas, Propane, biodiesel, and ethanol. • Prices were submitted for conventional fuels at stations that also sell alternative fuels, or at nearby stations. • Prices from public and private refueling stations are included.' • Prices were then averaged to determine regional price trends by fuel and variability in fuel price within and among regions.' • Consistent with the U.S. Energy Information Administration (ELA) fuel price reporting format, prices are grouped by the Petroleum Administration for Defense Districts (PADD); the districts are illustrated in the map at right. April 2015 This report's prices represent retail, at -the -pump sales prices for each fuel, including federal and state motor fuel taxes. In some cases, prices were submitted by government or utility refueling facilities and these taxes were not included in the prices reported in Clean Cities. In these instances, although these users are not required to pay these taxes, the appropriate federal and state taxes were added to the reported prices to provide a more representative basis for comparison. In some cases, states may charge a flat annual fee for state motor fuel taxes, especially for gaseous fuels like compressed natural gas (CNG) and liquefied petroleum gas (LPG or propane). These flat fees are not considered in the prices reported in these pages. r Public refueling stations are open to the public, while private fueling stations are privately -owned or available only to selected fleets. ' Fuel price averages for this report are determined by simply averaging the individual data points received. A comparison of average fuel prices for private and for public stations by region can be found on pages 14 -15. Page 3 Clean Cities Alternative Fuel Price Report April 2015 SUMMARY OF CURRENT REPORT INFORMATION $273 $21.17 Diesel $2.56 $288 Table I shows overall nationwide average CNG $2.09 $2.37 $18.29 Marti (M) $2.T2 $3.13 prices for conventional and alternative fuels.' Table 1. overall Average Fuel Prices* $4.51 $35.09 aiodiesel(1330) $2.62 As this table illustrates, alternative fuel prices $23.10 Biodiesel (1399 -13300) $3.69 $4.14 $3119 *Includes public and prbate stations relative to conventional fuels vary, with some **Includes primary and secondary stations (B20, B99 -B100) higher and some (CNG, a a E85) lower, on a per gallon basis. All average Gasoline (Regular) $2.42 52.30 $0.12 pergallon fuel prices, except gasoline and propane, Diesel $2.88 $3.06 ($o.ls) "'Ifion declined relative to the prices in the January CNG $2.09 $2.11 isao2) per GGE 2015 report. On an energy - equivalent basis, CNG is about $33 per GGE less than BManol(EM) $2.13 5221 ($0.08) pergallon gasoline. On a per - gallon basis, E85 is about Propane° $2.93 $2.92 $0.01 pergallon S,29 less than gasoline, and propane is about $.51 higher than gasoline, but only $.05 Biodiesel (1320) $2.92 $3.18 ($0.26) per gallon higher than diesel. B20 prices are higher than Blodu sel (B99 -13100) $3.77 $4.02 ($0.25) pergallon regular diesel by about $.04 per gallon, while *Includes private and public stations B99B100 blends have a cost of about $.89 " Includes primary and secondary stations per gallon more than regular diesel.° Relative N the last report from January 2015, the average prices for the liquid fuels ranged from a decrease $.26 per gallon for B20 to an increase of $.12 per gallon for gasoline. The gaseous fuel prices ranged from a decrease of $.02 per GGE for CNG to an increase of $.01 per gallon for propane. It should be noted that the price changes occur as a result of a number of factors, including an actual change in price, a slightly differing sample of prices (both location and quantity), and seasonal variations in demand. Prices in this report were submitted and are reported in the units in which they are typically sold (dollars per gallon or dollars per gasoline gallon equivalent). Because these fuels have differing energy contents per gallon, the price paid per unit of energy content can differ somewhat from the price paid per gallon Table 2 slows the fuel prices from Table 1 for the current reporting period normalized to a price per gasoline gallon equivalent (GGE), per diesel gallon equivalent (DGE), or per million British thermal units (MBtu) of energy. This calculation uses the nominal lower heating values in BTUs per gallon of fuel from the Oak Ridge National Laboratory's Transportation Energy Data Book.' Prices for the alternative fuels in terns of price per gallon equivalent are generally higher than their price per gallon because of their lower energy content per gallon 6 However, consumer interest in alternative fuels generally increases when the alternative fuel price is less than the conventional fuel price and as the price differential per gallon increases, even if that differential does not directly translate to savings on an energy - equivalent basis. Gasoline 5242 $273 $21.17 Diesel $2.56 $288 $22.38 CNG $2.09 $2.37 $18.29 Marti (M) $2.T2 $3.13 $24.31 Propane- $4.01 $4.51 $35.09 aiodiesel(1330) $2.62 $2.97 $23.10 Biodiesel (1399 -13300) $3.69 $4.14 $3119 *Includes public and prbate stations **Includes primary and secondary stations Propane prices include information from both "primary" and " secondary" stations. Primary stations have dedicated vehicle services and tend to be less expensive than secondary stations, which mostly serve the propane tank and bottle market. 'Avery small sample (5 points) of hydrogen information was received with an average price of $9,41 per gasoline gallon equivalent. 4 ASTM specmeations now include blends of up to 5 % biodialel as regular diesel fuel; therefore the separate listing for B2/B5 was discontinued as of October 2009. 5 A listing ofthe conversion factors used appears as an appendix at the end ofthis report. 6 For ethanol flexible -fuel vehicles (FFVs), the actual difference in fuel used per mile is somewhat lees than "old be calculated simply on the difference in energy content ofthe fuels, as some sources have noted that some FFVs can achieve better energy efficiency (miles per unit of energy) on E85 than on gasoline. This effect is not currently included in these calculations as the magniNde ofthe effect varies by specific FFV model. Page 4 Clean Cities Alternative Fuel Price Report April 2015 GASOLINE AND DIESEL PRICES Table 3 shows average prices for Table 3. Average Gasoline and Diesel Prices by Region from Clean Cities Sources gasoline and diesel as submitted by Clean Cities coordinators and other Regular Gasoline laftermation, Dies'lolfornmetrom Rican red by Clear, Cities (i Repanli by CJ.P Cities ($/g.0 stakeholders (supplemented where necessary with other EIA reference sources for conventional fuels). Awen,Pric, points Average Price Points These prices represent refueling New England $2,50 36 $3.29 30 stations selling both conventional Central Atlantic $2.39 93 $2.97 92 fuels and alternative fuels, as well Bower Atlantic $2..3,5 65 $2.81 74 as conventional refueling stations near alternative fuel stations. There Midwest $2.24 213 $2.65 110 were 660 price points submitted Gulf COast $2.20 43 $2.64 27 for gasoline and 505 for diesel. The average price for gasoline Rocky Mountain $127 80 $2.72 40 ranged from a low of $2.20 per west coast $2.91 130 $3.03 132 gallon in the Gulf Coast region to a NATIDNAIA high of $2.91 per gallon in the - -- West Coast region. Diesel prices ranged from $2.64 per gallon in the Gulf Coast region to $3.29 per gallon in the New England region Because prices for conventional fuels were submitted from stations and regions providing alternative fuel price information, data collection was net uniform across the regions of the country. However, the information is representative ofrefueling stations selling both alternative fuels and conventional fuels. Table 4 shows average prices as provided by EIA on the petroleum Table 4. EIA Gasoline and Diesel Average Prices information section of its website.' These prices we averages of prices from a selection of 900 gasoline and 350 diesel retail fuel stations across Prioefrom 0A, Psnorfmra EIA the country. There was less variation when comparing Clean Cities prices Week �f4i Week c,'4114115 to EIA prices for this report than there was in the last report. Prices New England $2.36 $3.11 differed by $.07 or less for gasoline in all regions except New England, central Atlantic $2.41 $3.12 where it differed by $.14 per gallon Diesel prices varied by $.03 per gallon or less for the Gulf Coast, Lower Atlantic, Midwest and Rocky tower Atlantic 52.31 $2.79 Mountain regions, but for the Central Atlantic, New England and West Midwest $2.31 $2.63 Coast regions, the price difference ranged from $.11 to $.18 per gallon. Gulf coast $2.13 $2.64 Comparisons in this document between conventional and alternative fuel prices will be made using prices submitted by Clean Cities sources Rocky Mountain $2.32 $2.73 wherever possible, as these prices are most representative of stations , west Coast $2.95 5192 selling both conventional and alternative fuels ' ham' //www eia doe aov /oe coleom/ Page 5 Clean Cities Alternative Fuel Price Report COMPRESSED NATURAL GAS (RELATIVE TO GASOLINE) Table 5 shows average prices for lower average price than gasoline 87 Table 5. Co in ressed Natural Gas and Gasol compressed natural gas (CNG) except the New England region, wart Coast for vehicle use, grouped by RventedbyCkin region, as well as regular gasoline gasoline prices by $.02 per GGE. prices, as provided by Clean On average, CNG costs about Cities representatives. These AmragePrice prices were submitted by Clean $2.27 Cities coordinators, fuel New England $2.52 providers, and other stakeholders Central Atlantic $2.0 from across the country, on a voluntary basis. Lower Atlantic $1.86 Midwest $2.30 As Table 5 illustrates, CNG has a o„ir mast $1.99 lower average price than gasoline 87 for all regions of the country, Rocky Mountain 5187 except the New England region, wart Coast $2.33 where CNG prices exceeded 103 gasoline prices by $.02 per GGE. 213 On average, CNG costs about $2.20 $33 less than gasoline on a per GGE basis. 107 April 2015 from Clean Cities sources 28 $2.50 36 87 $2.39 93 50 $235 65 103 $2.24 213 50 $2.20 43 107 $2.27 so 126 $2.91 130 SPECIAL NOTATION: There is insuff ctent data to determine if the recent drop in gasoline prices represents a trend or pattern. CNG prices have been consistently slable for a long period of time, while both gasoline and diesel prices have been volatile. During the past decade there have only been 5 instances when some of the regional gasoline prices in this report have dipped below CNGpnces for a short lime. The map to the right illustrates price differentials by state for natural gas relative to gasoline, based on differentials between natural gas and gasoline prices for each state (as opposed to the regional averages illustrated in Table 5). In this map, negative numbers represent prices for CNG lower than gasoline. States not highlighted with a color did not have any CNG data points in the content report. As the map illustrates, CNG prices (per GGE) were favorable relative to gasoline in most states for which pricing data was reported, with the most favorable pricing found in California, Maine, Nevada, Washington D.C. and Washington State. Tech Note: Prices for CNG were provided by the individual stakeholders in GGEs from the 'price at the pump. "D should be noted that the {� internal conversion factor between the physical Ra a� o Diff nc e quantities of gas delivered and GGE was not = - -- recorded for each of the refueling stations. Regional differences in gas heat content relative to the internal pump conversion factor may change the price per GGE, but this report did not determine these differences, Page 6 Clean Cities Alternative Fuel Price Report COMPRESSED NATURAL GAS (RELATIVE TO DIESEL)" Table 6 shows average prices for Table 6. Compressed Natural Gas and o compressed natural gas (CNG) $2.97 for vehicle use, grouped by so region, as wcU as conventional 74 diesel fuel prices, as provided by $2.65 Clean Cities representatives and 50 supplemental sources. These New England 5285 prices were submitted by Clean Central Atlantic $2.35 Cities coordinators, fuel 126 providers, and other stakeholders tower Atlantic $2.10 from across the country, on a Midwest $2.37 voluntary basis. The CNG prices Gulf Coast $2.25 in Table 6 are based upon the same group of prices as for Table Rocky Mountain $2.11 5, but converted to a cost per west man $2.ea DGE basis instead of a cost per GGE, to compare directly with diesel prices. April 2015 28 $329 30 87 $2.97 92 so $2.81 74 103 $2.65 110 50 $2.64 27 1W $2 n ao 126 $3.03 132 As Table 6 illustrates, CNG has a lower average price than diesel for all regions of the country, with the largest difference ($.71 per DGE) being m the Lower Atlantic region. On average, CNG costs about $.51 less than diesel on a per DGE basis. The map to the right illustrates price differentials by state for CNG relative to diesel, based on differentials between CNG prices and diesel prices for each state (as opposed to the regional averages illustrated in Table 6). In this map, negative numbers represent prices for CNG lower than prices for diemL States not highlighted with a color did not have any CNG data points in the current report. CNG prices relative to diesel were favorable for most states for which pricing data was reported, as diesel prices have not fallen as much as gasoline prices have in recent months. a a � CNG Prim Ddrereocc ®"' I2tladve to D1es4 J. urn "A total of 42 liquefied natural gas (LNG) price points were submitted, with an average fuel price of $2.54 per DGE. Because of the small number of price points, this data is not reflected in the report. Page 7 Clean Cities Alternative Fuel Price Report April 2015 ETHANOL (E85) Table 7 shows average prices for E85 (a fuel blend of up to 85% ethanol and 15% gasoline), grouped by region, as well as regular gasoline prices, as provided by Clean Cities representatives. These prices were submitted by Clean Cities coordinators, fuel providers, and other stakeholders from across the comity, on a voluntary basis. See What's New in This Issue? on page 2 and Illustration of Conversion Factors jot Fuels on page 17 for an update on bow the energy content of E95 is being calculated New England $2.69 3 $2.50 36 Central Atlantic $2.45 100 $2.39 93 Lower Atlantic $2.17 71 $235 65 Midwest $1.92 204 $2.24 213 Gulf Coast $1.91 82 $2.20 43 Rocky Mountain %.% 66 $2.27 as West Coast $2.56 84 $2.91 130 NATIONAL As Table 7 illustrates, E85 has a lower average price per gallon than regular gasoline in all regions except the Central Atlantic and New England regions, where E85 was more expensive than gasoline, by $.06 and $.19 per gallon, respectively. On average, E85 is about $.29 lower in price than regular gasoline on a per - gallon basis. The map to the right illustrates price differentials between E85 and regular gasoline by state, based on differentials between E85 and gasoline prices for each state (as opposed to the regional averages illustrated in Table 7). In this map, negative numbers represent prices for E85 lower than for gasoline, and positive numbers represent prices for E85 higher than gasoline, on a per - gallon basis. States not highlighted with a color did not have any E85 data points in the current report. As the map illustrates, E85 prices compared favorably with gasoline prices, on a per gallon basis, in more than half the states for which data was submitted. Tech Note: Ethanol (E85) contains about 30% less energy (BTUs) per volume than gasoline. Flexible fuel vehicles (FM) operating on E85 do not experience a loss in operational ca5 yore mrrean<e performance, but may experience a 25 -30% adamo to Gasoline decrease in miles driven per gallon compared to operation on gasoline. The appendix at the end of this report provides conversion factors for calculating E85 prices on a GGE and DGE basis. For a side- by-side comparison of availableflexiblefuel and other alternativelyfueled vehicles, visit unvwtueleconomR..gov. Page 8 Clean Cities Alternative Fuel Price Report April 2015 PROPANE Table 8. Propane and Gasoline Average Prices by Region from Clean Cities Sources Table 8 shows average prices for P"ou, 'rjoor.boo Regular Gusahoe InI • Propane for vehicle use grouped Cities by region, as well as regular N , gasoline prices, as provided by Clean Cities representatives. These prices were submitted by New rn.r s.__ 36 Clean Cities Coordinators, fuel Central Atlantic $295 so $239 93 providers, and other stakeholders towerAnannc $2.97 107 $Z35 ss from across the country, on a voluntary bass. Some stations Midwest $2.M l3 $2.24 213 charge a different price for Gulf coast $2.86 70 $2.20 43 propane used in vehicles versus Rocky Mountain $1.11 n $2.27 eo other uses. Where provided, the vehicle price has been included in west coast $2.99 129 Seer 130 this report. As Table 8 illustrates, for this reporting period, average propane prices are higher than gasoline in all regions of the country on a per - gallon basis, ranging from $.08 per gallon higher in the West Coast region to $.84 per gallon higher in the Rocky Mountain region. Overall, propane was about $.51 more than gasoline on a per - gallon basis. Propane prices in this report are from both private fleet refueling stations and public refueling sites that can provide Propane for vehicles and for other uses. The map to the right illustrates price differentials between propane and regular gasoline on a per - gallon basis, based on differentials between propane and gasoline prices for each state (as opposed to the regional averages illustrated in Table 8). In this map, negative mothers represent prices for propane lower than gasoline, and positive numbers represent propane prices bights than gasoline. States not highlighted with a color did not have any propane data points in the current report. As the map illustrates, the most favorable Propane prices were found in Alabama, Delawae, Illinois, Maine and Washington State. Tech Note: Propane contains abort 15% less energy (BTUs) per voltage than gasoline and about 35% less energy (BTUs) per voltage than diesel. The appendix at the end of this report provides conversion factors for calculating propane prices on a GGE andDGE basis. LPG Pnea Ddfereace Relative to Clasolim anra,aan i a•l 9 Because many propane retailers provide fuel for non - vehicle uses (camping stoves, gas grills, etc), the National Renewable Energy laboratory (NREL) has worked with suppliers w clarify the differences. On the AFDC Station Locator website (http: //w .afdc.energy.gov/lorator /stations/) each public propane station is designated as a "primary" or "secondary" service type. Both types are able to fuel vehicles. However, stations designated as "primary" have indicated they have facilities and billing procedures specifically designed for vehicle Customers. They may also offer special vehicle pricing and most accept major credit cads, similar w traditional gaudine/diesel retailers. Propane pricing reported in this guide reflects a sampling ofboth primary and secondary station. Page 9 Clean Cities Alternative Fuel Price Report BIODIESEL BLENDS: B20 Table 9 shows average prices for B20, a 20% biodiesel/80% diesel fuel blend, grouped by region, as well as regular diesel prices, as provided by Clean Cities representatives. These prices were submitted by Clean Cities coordinators, fuel providers, and other stakeholders from across the country, on a voluntary basis. April 2015 New England $3.14 central Atlantic $2.81 29 $2.92 92 Lower Atlantic $2.94 25 $2.81 24 Midwest $2.20 31 $2.65 110 As Table 9 Illustrates, average Gulf Coast $2.82 10 $2.64 27 prices for B20 are higher than conventional diesel prices in the Rocky Mountain $2.96 10 $2.72 40 Chilf Coast, Lower Atlantic, west Coast $302 49 $3.03 132 Midwest, and Rocky Mountain regions. B20 prices were lower than diesel prices in the Central Atlantic, New England and West Coast regions, by $.15, $.16 and $.01 per gallon, respectively. On average in the U.S., biodiesel in a B20 blend costs about $.04 more per gallon than conventional diesel fuel, based on current information. The map to the right illustrates price differentials between B20 and diesel on aper- gallon basis, based on differentials between B20 and diesel prices for each state (as opposed to the regional averages illustrated in Table 9). In this map, negative numbers represent prices for B20 lower than diesel, and positive numbers represent B20 prices higher than diesel. States not highlighted with a color did not have any B20 data points in the current report. B20 had the most favorable pricing (per gallon) in Vermont. Tech Note: B20 contains only about 2% less energy (BTUs) per vo than diesel. The appendix at the end of f this ds report provides conversion factors for calculating B20 prices on a GGE and DGE basis. L, 1""�g nm a;a DH@renm Rd,, c to Di—I cost. n.w Page 10 Clean Cities Alternative Fuel Price Report BIODIESEL BLENDS: B99 /B100 Table 10 shows average prices Table 10. Elio, for high-level blends with $5.92 (99 °/4 or 100% biodiese] with diesel $2.97 diesel fuel), grouped by region, ■ as well w regular diesel prices, as $2.81 provided by Clean Cities $2.49 representatives. These prices New England were submitted by Clean Cities rdoes, ago,, coordinators, fuel providers, and other stakeholders from across towerAnantic the country, on a voluntary basis. Midwest April 2015 $3.17 4 $3.29 30 $5.92 3 $2.97 92 $3.79 15 $2.81 74 $2.49 2 $2.65 110 Coast $2.91 3 $2.69 27 The average price of B99B100 is Gulf higher than the price of cocky Mountain 53.0 3 $2.72 40 conventional diesel fuel on a per west Coast $3.81 23 $3.03 132 gallon basis in all regions, except ',Aanorvua for the Midwest and New — - - England regions, ranging from $.27 per gallon higher in the Gulf Coast region to $2.95 per gallon higher in the Central Atlantic region. Prices for B99B 100 were lower than conventional diesel in the Midwest and New England by $.16 and $.12 per gallon, respectively. On average across the nation, the price ofB99B100 is about $.89 per gallon higher than the price of conventional diesel. The map to the right illustrates price differentials between high -level biodiesel blends and regular diesel on a per -gallon basis, based on differentials between biodiesel and diesel prices for each state (as opposed to the regional averages illustrated in Table 10). In this map, negative numbers represent prices for these blends that are lower than diesel, and positive numbers represent prices for these blends that are higher than diesel. States not highlighted with a color did not have any high - level biodiesel blend data points in the current report. Where data was available for this report, prices for 1199/13100 (per gallon) were most favorable in Hawaii, Maine, Missouri, Rhode Island, Vermont, Washington and Wisconsin Tech Note. BI00 contains about 10% less energy (BTUs) per volume than diesel. The appendix at -g the end of this report provides conversion factors fo n99B1W for calculating BI00 prices on a GGE and DGE � basis. vr�re oirrzron" Reloesc m Di�cl al I Page 11 Clean Cities Alternative Fuel Price Report April 2015 COMPARISON OF PRICES OF THIS REPORT VERSUS LAST REPORT Table 11, below, summarizes the average prices submitted for this report by region, and compares them to prices submitted for the Price Report from January, 2015. It should be noted that a portion of the price changes could be attributed to differing sample sizes and locations between the two reports. Table 11. Comparison of Prices, Last Price Report versus Current Price Report Gasoline ($ rergallae) NadonalAedna, $2.42 $2.30 501215% New England $2.50 $2.64 ($0.14)/(5 %) Central Atlantic $2.39 $2.38 $0.01 Lower Atlantic $2.35 $2.34 $0.01/0% Midwest $2.24 $1.98 $0.26/13% Gulf Coast $2.20 $1.90 $0.30/16% Rocky Mountain $2.27 $150 (So.23)/(9 %) West Coast $2.91 $2.58 $0.33/13% Diesel is per gallon) NationalAlterage $2.88 $3.06 ($0.18)/(6 %) New England $329 $3.34 ($0.05) /(1 %) Central Atlantic $2.97 $3.00 ($0.03) /(1%) Lower Atlantic $2.81 $3.06 ($0.25)/(8 %) Midwest $2.65 $2.99 ($0.34)/(11 %) Gulf Coast $2.64 $2.91 ($0.27)/(9%( Rocky Mountain $2.T3 $2.96 ($0.24)/(8 %) West Coast $3.03 $3.18 ($0.15) /(5 %) Compressed Natural Gas ($ per GGE) National AVemge $2.09 $2.11 ($0.@)81 %) New England $2.52 $2.58 (50.06)/(2 %) Central Atlantic $2.08 $2.10 ($0.02)/(1 %) Lower Atlantic $1.86 $2.08 ($0.22)/(11 %) Midwest $2.10 $2.11 (50.01) /0% Gulf Coast $1.99 $1.99 $0 /0% Rocky Mountain $1.87 $1.87 $0/0% West Coast $233 $2.28 $0.05/2% Ethanol(ERS) is per gallon) NaNanalAvemge $213 $2.11 ($0.08)1(4 %) New England $2.69 $2.82 ($0.13)/(5 %) Centel Atlantic $2.45 $2.60 ($0.15) /(6 %) Lower Atlantic $2.17 $2.24 ($0.07) /(3 %) Midwest $1.92 $1.90 $0.02/1% Gulf Coast $1.91 $2.02 ($0.11)/(5 %) Rocky Mountain $1.96 $2.23 ($0.27)/(12 %) West Coast $2.56 $2.54 $0.02 /1% Page 12 Clean Cities Alternative Fuel Price Report April 2015 Table 11. Comparison of Prices, last Price Report versus Current Price Propane ($ pergallonJ NationalAVerage $293 $292 $0.01/0% New England $3.12 $3.D6 $006/2% Central Atlantic $2.85 $2.94 ($0.09) / (3 %) Lower Atlantic $2.97 $290 $0.0712% Midwest $264 $2.78 ($0.14)/(5 %) Gulf Coast $2.86 $2.84 $002/1% Rocky Mountain $3.11 $2.88 $023/8% West Coast $2.99 $3.06 ($0.07(/(2 %) Riodiesel(820)($ per gallon) NotionalAvemge $2.92 $3.18 ($0.26)/(8 %) New England $3.14 $3.64 ($0.50(/(14 %) Cemral Atlantic $2.81 $3.09 ($0.28)/(9 %) Lower Atlantic $2.94 $3.16 ($0.22)/(7 %) Midwest $2.79 $3.04 ($0.25)/(9%) Gulf Coast $2.82 $3.06 ($024)/(8 %) Rocky Mountain $2.96 $333 ($0.37)/(11 %) West Coast $3.02 $3.23 ($0.21)/(7 %) eiodiesel(899 /8300)($ per gallon) Notional Average $3.77 $0.02 ($0.25)1(6 %) NewEngland $3.17 $335 ($0.28)/(8%) central Atlantic $5.92 $5.57 $0.35/5% Lower Atlantic $179 $3.92 ($0.13)/(3 %) Midwest $2.49 $2.60 ($0.11) /(4 %) Gulf Coast $2.91 $3.34 ($0.43)/(13 %) Rocky Mountain $3.68 $3.60 $0.08/2% West Coast $3.81 $409 ($0.28)/(7 %) Page 13 Clean Cities Alternative Fuel Price Report April 2015 COMPARISON OF PRICES BY REGION FOR PUBLIC AND PRIVATE REFUELING STATIONS Table 12, below, summarizes the comparison of fuel prices included in this report, separated into averages for privately -owned stations or stations available only to selected fleets (private refueling stations) and stations open to the public (public refueling stations). Private fleet fueling stations can typically negotiate prices lower than retail public stations, if they are willing to commit to purchasing large quantities of fuel over an extended period of time. However, private fleet pricing can sometimes be higher than retail public stations if there are unusual circumstances (remote locations, sites that use very small quantities of fuel, or special contracts where unique billing, accounting, or fleet service management fees are rofled into the price of the fuel). As with the other prices in this report, all of these averages are prices with state and federal taxes included, using the protocols outlined at the beginning of this document. Table 12. Gc,chr,($ 19.11.,) NaNOnalAvemge $2.52 $2.41 New England $239 5250 Central Atlantic $2.43 $2.38 Lower Atlantic $2.32 $2.35 Midwest $2.N $2.23 Gulf Coast $ -.- $2.20 Rocky Mountain $2.20 $2.27 West Coast $175 $2.93 Diesel ($1,11cn) Noden ffAwyage $2.81 $2.88 New England $3.34 $3.29 Central Atlantic $2.81 $3.04 Lower Atlantic $2.74 $2.82 Midwest $146 $2.65 Gulf Coast $- $2.64 Rocky Mountain $2.25 $2.13 West Coast $3.01 $3.03 Natural Gas (CNG)($1GGE) N.aoaolAvemge $logs $2.11 New England $2.28 $256 Central A9lanbc $1.84 $124 Lower Atlantic $0.98 $1.93 Midwest $2.14 $2.09 Gulf Coast $1.59 $2.03 Rocky Mountain $1.21 $1.92 West Coast $2.01 $2.39 ENanol(E85)($ /galloo) NotlonalAvemge $2.41 - $2.11 New England $ -: - $2.69 central Atlantic $2.60 $2.43 Lower Atlantic $2.16 $2.17 Midwest $2.23 $1.89 Gulf Coast $2.69 $1.89 Rocky Mountain $1.80 $1.96 West Coast $2.52 $2.56 Proponcl$1gollon) NagonalAverage $1% $3.02 New England $2.62 $3.19 Central Atlantic $1.T2 $3.23 Lower Atlantic $2.45 $2.98 Midwest $1.63 $2.71 Gulf Coast $1.39 $3.05 Rocky Mountain $1.% $3.14 West Coast $2.57 $103 Page 14 Clean Cities Alternative Fuel Price Report Table 12. Blodfesel(B20)($ /gallon) NationalAw,mge $2.80 $2.95 New England $3.04 $321 Central Atlantic $113 $3.01 Lower Atlantic $146 $3.00 Midwest $2.61 $2.80 Gulf Coast $3.51 $2.74 Rocky Mountain $—.— $2.96 West Coast $194 $3.05 Biodiesel (89519100) ($Igalb) NadanalAVe age $3.8$ $3.16 New England $—. $3.11 central Atlantic $-._ $5.92 Lower Atlantic $—.-- $3.19 Midwest $144 $2.53 Gulf coast $3.89 $2.42 RockyM ntain $ —.— $3.68 Wert coast $4.31 $3.13 April 2015 Page 15 Clean Cities Alternative Fuel Price Report April 2015 HISTORICAL ALTERNATIVE FUEL PRICES FROM PREVIOUS REPORTS The graphs on this page illustrate the historical prices for the alternative fuels included in these reports (specifically natural gas, Propane, ethanol (E85), and biodiesel) relative to gasoline and diesel. These graphs include prices submitted as part of the current Price Report activity, which began in September 2005. Natural gas (in GGE), propane, and ethanol (E85) have been graphed against gasoline prices, while natural gas (in DGE) and biodiesel have been graphed against diesel prices. $4.00 a $3.50 0 M W n a V n $1.50 $1.00 $5.00 $4.50 C O $4.01) N y $3.50 n d $3.00 n $2.50 $2.00 $1.50 00004 u,e a 999999999999ooaooi� -ti n..rvi ,000000000q 9-990000000 "-V0. .+...+nnrvnmm�nmaovain�n 4 °4 0004 4 .°q`........ y k. t; ...y...+.ij4.....r.....+ 90-"304`304` - Gq` 3Gq`5 G q< 5u q "3G q`- ''gn:o q` Gasoline -WNatural Gas(GGE) S Propane -*-Ethanol (051 Diesel -WNatural Gas(DGE) - BiodieselEN) YBiodiesel D2/B5) —Biodiesel(BBB /B100) AQ Page 16 Clean Cities Alternative Fuel Price Report ILLUSTRATION OF CONVERSION FACTORS FOR FUELS The standard lower heating values for fuels from the Transportation Energy Data Book Edition 33 are listed below. April 2015 lower Heating Value 1.00 Ethanol (E85) 1.30 Gasoline (ED) 115'00 BTU /gal 1.37 Bladiesel(B20) 0.90 Gasoline(EW) 114,300 BTU /gal10 0.% Diesel 128,700 BTU /gal Compressed Natural Gas 314,300 BTU /GGE' Ethanol 75,700 BTU /gal Propane 83,5011 BTU /gal Biodiesel 117,100 BTU /gal CostofAhemative Fuel Conversion FadorforCost CostperGGElorFud ; azAeported Conversion factors to establish prices in dollars per gasoline gallon equivalent (GGE) are listed below, and were developed using the lower heating values outlined above. The conversion factors are derived in the DOUG DDLM manner shown in the graphic to the right. ' pdN IawY; GAUONOF.g1194e@fsEfLFl i i „gP8 � � WUONOF WSOUNE In the case of CNG, prices are provided to as in GGE, so no conversion is necessary (the representative fjNI01tOFAn801XG4EfLfl heating value of CNG is provided above as a reference). ....................... - ...------------- ............. ! ----------------------- roue.Nr,wrdard,,,teanautrrrmol , e SaayoynParw,adrmaBrmw Conversion to GGE To convert the price ofan alternative fuel from dollars per gallon to dollars per GGE, multiply the price per gallon of the alternative fuel by the conversion factor below. Conversionfacterto GGE CNG 1.00 Ethanol (E85) 1.30 Propane 1.37 Bladiesel(B20) 0.90 Biodiesel(B100) 0.% Conversion to DGE Conversion factors to establish prices in dollars per diesel gallon equivalent (DGE) are listed below, and were developed using the lower heating values outlined above. To convert the price of an alternative fuel from dollars per gallon to dollars per DGE, multiply the price per gallon of the alternative fuel by the conversion factor below. Conversion factor to DGE CNG (in GGE) 1.13 Ethanol (EM) 1.47 Propane 154 Biodiesel(B20) 1.02 Biodiesdl(B100) 1.10 IB According to the National Renewable Energy Laboratory (NREL) Alternative Fuels Data Center, the energy content of common gasoline baseline references (E0, E10 and indolene) varies between 112,114 and 116,090 Btu/gal. We chose 114,300 Btu/gaL for the E10 energy content, consistent with the Transportation Energy Data Book (TEDB) energy content of CNG, in GGEs. See footnote 11. n (5.66lbs. of CNG /GGE) x (20,200 BTU /Ib.) = 114,332; rounded to 114,300. Page 17 Clean Cities Alternative Fuel Price Report April 2015 ACKNOWLEDGEMENTS The authors would like to acknowledge all of the contributors from the Clean Cities community who have provided prices for this report; we sincerely appreciate your continued dedication to the success of this report. The authors would also like to acknowledge the continued support of DOE for developing this report. WOULD YOU LIKE TO PARTICIPATE? If you would like to provide prices for alternative fuels in your region and be part of the data collection effort for this report, or if you have any questions, please contact: U.S. DOE, Clean Cities FE-3V 1000 Independence Avenue, SW Washington, D.C. 20585 Phone: (202) 5866459 afpr @nwttecILwm DISCLAINIER This document highlights work sponsored by agencies of the U.S. Government. Neither the U.S. Government not any agency thereo t nor any of their employees, makes any warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights. Reference herein to any specific commercial product, process, or service by trade name, trademark manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the U.S. Government or any agency thereof The views and opinions of authors expressed herein do not necessarily state or reflect those of the U.S. Government or any agency thereof. Page 19 7/152015 PrOparevsGasoline- PriceRaleafChapJsCanWison - IndexMundi Attachment R Propane Daily Price 0.40 Mont Belvieu, TX Propane Spot Price FOS, US$ per gallon As of. Monday, July 6, 2015 Bounce: US Energy Information Administration Propane vs Gasoline - Price Rate of Change Comparison songs 6m 1Y 5Y 10Y 16Y 20Y 25Y 20y C .Wibm wirowint 0.520670 Rate of Change Comparison F22- ow d �JC}1JY` _ V -sow, .. ..... .. ... -6fi% o Gamtlne � Propane Description: Monthly comparison between the rate of change in the price of Propane versus the rate of change in the price of Gasoline Currency: usomar f Compare to:: ca,m Indicator. Rate of Change Price Ratio Source: Energy Information Administration See also: Energy production and consumption statistics See also: Top commodity suppliers See also: Commodities glossary - Definitions of terns used in commodity trading Month Propane Price (US Dollars per Gasoline Price (US Dollars per Propane Gasoline Propane / Gasoline Price Gallon) Gallon) ROC ROC Ratio Jun 2010 1.04 2.01 - 0.5149 Jul 2010 1.01 2.00 -2.60% -0.94% 0.5063 Aug 2010 1.07 1.94 6.14% -2.61 % 0.5517 Sep 201D 1.13 1.97 5.60% 1.34% 0.5749 2010 1.23 2.16 9.01% 9.90% 0.5702 hUPYw .irdexmurd. can / commodities.! mmmodhy- pcpane&m = HOBCammWty =g dim in 7115 5 Rop"w Gasdlna- Rion Rate d Change Canparism -lM MU Nm 1.25 2.241 1.62 % 3.70 %! 0.5588 2010 Dec 1.30 2.39- 3.35% 6.46% 0.5425 2010 Jan 1.35 2,45 4.01% 2.47% 0.6507 2011 Feb 1.38 256 2.30% 4.49% 0.5391 2011 Mar 1.40 2.64 1.31% 10.95% Q4922 2011 1.45 3.18 4.08% 11.98% 0.4675 2Apr May 1 552 3.02 4.61% 4.85 % 0.5030 2011 Jun 1.52 2.84 -0.07% -6.25% 0.5362 2011 Jul 1.53 3,02 0.53% 6.56% 0.5058 2011 Aug 284 000 % -6.16% 6 0.5390 2011 .53 Sep 1.56 2.77 209 % -2.36% 0.5636 2011 Oct 1.47 277 -5.64% 0.14% 0.5310 2011 Nov 1.46 263 -0.95% -6.16% 0.5546 2011 Dec 1.40 2.63 -4.32% 0.19% 0.5296 2011 Jan 1.29 2.82 -7.24% 7.18% 0.4594 2012 Feb 1.22 3.04 -5.72% 7.83% 0.4008 2012 Mar 126 3.17 3.36% 4.04% 0.3982 2012 Apr 1.20 3.21 -5.15% 1.23% 0.3731 2012 May 95 2.881 -20.23% -10.26% 0.3316 2012 Jun .79 2.601 -17.40% -9.56% 0.3028 2012 Jul .88 2.751 11.04% 5.61% 0.3184 2012 Aug .90 02 3.09 % 10.01 % 0.2984 2012 Sep 91 327 1.00% 8.17% 0.2786 2012 Oct .96 98 5.60% -9.02% 0.3234 2012 Nm .89 282 -7.48% 6.31 % 0.3159 2012 Dec .80 2 73 -10.45% -119% 0.2923 2012 Jan 2.85 5.14% 4.58% 0.2938 2013 .84 Feb .� 3.05 2.86% 7.05% 0.2823 2013 Mar 89 2.91 3.48% 4.55% 0.3061 2013 httplA .iM und.mmlc modfiesrhvnmWity= propareBmm =608 n modtm9tedim M 71152015 Ropsrevs Gasdice- Rice Rale d Change Compariaan- IrdedWuno Apr .94 2.71 5.27% -7.14% 0.3470 2013 May 93 2.74 -0.75% 1.33% 0.3399 2013 Jun 2.74 -7.40% -0,07% 0.3150 2013 .86 Jul 2.92 6.60% 6.72% 0.3146 2013 .92 Aug 1.06 2.93 15.33% 0.31 % 0.3617 2013 Sep 1.11 2.80 4.34% -4.64% 0.3958 2013 Oct 1.14 2.69 2.62% -4.00% 0.4231 2013 Nov 1.18 2.67 3.96% -0.45% 0.4418 2013 Dec 1.28 2.74 7.96% 2,36% 0.4660 2013 Jan 1.40 2.67 9.41 % -2.34% 0.5221 2014 Feb 1.44 2.80 3.44% 4.64% 0.5161 2014 Mar 1.06 2.75 -26.26% -1,50% 0.3863 2014 Apr 1.10 2.90 3.48% 5.16% 0.3802 2014 May 1.04 - 2.56 -5.27% -1.17% 0.3644 2014 Jun 1.05 2.90 0.29% 1.19% 0.3612 2014 Jul 1.134 2.80 -0.96% -3.25% 0.3697 2014 Aug 1.02 2.71 -1.74 % -3.46% 0.3763 2014 Sep 1.06 2.72 4.32% 0.59% 0.3903 2014 Oct 2.40 -11.86% -11.87% 0.3903 2014 .94 Nov 2.17 -14.32% -9.67% 0.3703 014 .80 Dec 1.68 -30.42% -22.30% 0.3316 2014 .56 Jan 1.36 -14.34% - 18.95 % 0.3504 2015 .48 Feb 57 1.61 19.87% 17.82% 0.35W 2015 Mar .54 1.64 .6.41% 2.30% 0.3297 2015 Apr .55 1.79 1.11 % 9.06% 0.3056 2015 May 47 1.94 -14.23% 8.09% 0.2425 2015 Jun .39 2.01 -17.66% 3.46% 0.1930 2015 Related Nava News headlines are only available to registered users. Registration is free and only takes a moment. Login to read the headlines. hItlJAVww.irdmmvtli. cam /carnmadtleeRCarnmdfity= propane BmaMYe= 60&cammodtt- gvadiro 3I3 71152015 Nature! Gas ys Gasdim- Prim Rals of Change Canperison- IMexMaid Natural Gas vs Gasoline - Price Rafe of Change Comparison RaW am I By 10y 15y 20y 25y soy oozs7o Description: Monthly campanson between the rate of change in the price of Natural Gas versus the rate of change in the price of Gasoline C urency: "us mrar Compare to: c..00re Indicator: Rate of Change Price Ratio Source: International Monetary Fund See also: Energy production and consumption statistics See also: Top commodity suppliers See also: Commodities glossary - Definitions of terns used in commodity trading Month Natural Gas Price (US Dollars per Million Gasoline Price (US Natural Rate of Change Comparison Natural Gas I Gasoline Metric British Thermal Unitl Dollars per Gallon) 66% ROC Price Ratio Jun 2010 4.80 - 2.01 - 2.3833 Jul 2010 4.63 2.00 -3.54% -0.94% 2.3208 Aug 2010 4.31 1.94 -6.91% 94% 2.2182 Sep 2010 3.89 1.97 -9.74% 1.34% 1.9756 Oct 2010 3.43 72% -11,83% 9.90 % 1.5850 Nov 2010 3.71 2.24 8.16% 3.70% 1.6533 Dec 2010 4.25 2.39 14.56% 6.46% 1.7790 Jan 2011 4.49 2.45 5.65% -22% 1.8342 Feb 2011 4.09 2.56 -8.91 % 4.49% 1.5989 04% o Gasoline :� Natural Gas L Description: Monthly campanson between the rate of change in the price of Natural Gas versus the rate of change in the price of Gasoline C urency: "us mrar Compare to: c..00re Indicator: Rate of Change Price Ratio Source: International Monetary Fund See also: Energy production and consumption statistics See also: Top commodity suppliers See also: Commodities glossary - Definitions of terns used in commodity trading Month Natural Gas Price (US Dollars per Million Gasoline Price (US Natural Gasoline Natural Gas I Gasoline Metric British Thermal Unitl Dollars per Gallon) Gas ROC ROC Price Ratio Jun 2010 4.80 - 2.01 - 2.3833 Jul 2010 4.63 2.00 -3.54% -0.94% 2.3208 Aug 2010 4.31 1.94 -6.91% -2.61 % 2.2182 Sep 2010 3.89 1.97 -9.74% 1.34% 1.9756 Oct 2010 3.43 2.16 -11,83% 9.90 % 1.5850 Nov 2010 3.71 2.24 8.16% 3.70% 1.6533 Dec 2010 4.25 2.39 14.56% 6.46% 1.7790 Jan 2011 4.49 2.45 5.65% 2.47% 1.8342 Feb 2011 4.09 2.56 -8.91 % 4.49% 1.5989 h6pllwww.intlexmutli. can/ cammoNUeNlcnnmplity= reWral- gasBmmlhs= 808mmmodiy= geadim 1/J 7 /1 5 2 111 5 Na al GaavaG dine - Ihl. Ndeac5an9eC.Wis. -Ir MUtll h1y9Finvw. iritlavnui3. com/ arnmaltlec/ 7cwnmoNy= rehral- gaBmaNhs= fi08canmatiry= 9asdine 2/3 3.97! 2.84 -2.93% 10.95% 1.3989 2011 - -- 4.24 1 - -- 3.18 6.80% 11.98% 1.3342 2011r May - - 4.31 _ 3.02 1.65% -4.85% 1.4253 20111 Jun 4.54 2.84 6.34% -6.25% 1.6014 2011 Jul 4.42 3.02 -2.64% 6.56% 1.4631 2011 Aug 4.05 2.84 .37 % -6.16% 1.4286 20111 Sep 3.89 2.77 -3.95% -2.36% 1.4053 2011 Oct 3.56 2.77 8.48 % 0.14% 1.2843 2011 Nw 3.26 2.63 -8.43% -5.16% 1.2,400 2011 Dec 3.16 2.63 8.07 % 0.19% 1.1997 2011 Jan 2.67 2.82 -15.51% 7.18% 0.9758 2012 Feb 2.53 3.04 -5.24% 7.83% 0.8311 2012 Mar 2.16 - 3.17 -14.62% 4.04% 0.6820 2012 Apr 1.95 3.21 -9.72% 1.23% 0.6082 2012 May 2.43 2.88 24.62% -10.26% 0.8446 2012 Jun 2.45 2.60 0.82% -9.56% 0.9416 2012 Jul Z96 2.75 20.82% 5.61% 1.0771 2012 Aug 2.84 3.02 4.05% 10.01 % 0.9395 2012 Sep 2.85 3.27 0.35% 8.17 % 0.8716 2012 Oct 3.32 2.98 16.49% -9.02% 1.1160 2012 Noy 3.54 2.82 6.63% 8.31 % 1.2567 2012 Dec 3.34 2.73 .5.65% -3.19% 1.2248 2012 Jan 3.33 2.85 0.30% 4.58% 1.1676 2013 Feb 3.33 3.05 0.00% 7.05% 1.0907 2013 Mar 3.80 2.91 14.11% -4.55% 1.3040 2013 Apr 4.17 2.71 9.74% -7.14% 1.5410 2013 M 4.04 2.74 1 .12 % 3 1.33% 1.4734 2013 Jun 3.83 2.74 -5.20% -0.07% 1.3978 2013 Jul 3.62 2.92 .5.48% 6.72% 1.2380 2013 i h1y9Finvw. iritlavnui3. com/ arnmaltlec/ 7cwnmoNy= rehral- gaBmaNhs= fi08canmatiry= 9asdine 2/3 7/15'015 Nalu d Gas vs Gasoline - Price Rate of Charge Conparison- IndecMmdi Aug 3.43 2.93 -5.25% 0.31 % 1.1695 2013 Sep 2013 3.62 2.80 5.54 % -0.64 % 1.2942 Oct 2013 3.67 2.69 1.38 % -0.00 % 1.3669 Nov 2013 3.62 2.67 -1.36 % -0.45 % 1.3543 Dec 2013 4.24 2.74 17.13% 236% 1.5497 Jan 2014 4.70 2.67 10.85% -2.34% 1.7590 Feb 2014 5.98 2.80 27.23% 4.64% 2.1388 Mar 2014 4,88 2.75 -18.39% -1.50% 17720 Apr 2014 4.63 2.90 -8.12% 5.16% 1.5988 May 2014 4.56 2.86 -1.51 'AT-1 17 % 1.5933 Jun 2014 4.57 290 0.22 % 1.19% 1.5780 Jul 2014 4.01 2.80 - 12.25 % 3.25 % 1.4311 Aug 2014 3.89 2.71 -2.99% -3.46% 1.4381 Sep 2014 3.92 2.72 0.77% 0.59% 1.4406 Oct 2014 3.77 2.40 3.83 % -11.87% 1.5721 Nov 2014 4.10 217 8.75 % 3.67 % 1.8929 Dec 2014 3.43 1.68 -16.34% -22.30% 2.0380 Jan 2015 2.97 1.36 -13.41 % -18.95 % 2.1774 Feb 2015 2.85 1.61 -4.04% 17.82% 1.7735 Mar 2015 2.80 1.64 -1.75% 2.30% 1.7032 Apr 2015 2.58 1.79 -7.86% 9.06% 1.4389 May 2015 2.84 1.94 10.08% 6.09% 1.4654 Jun 2015 2.77 2.01 -2.46% 3.46% 1.3815 Top Companies Gazprom Website: htip: //www.g=pmm.coM Location: Moscow, Russia Estimated Production: 540 billion cubic maters (RCM) per year Related News News headlines are only available to registered users. Registration is free and only takes a moment. Login to read the headlines . http: /Mww.indexm undi.com/com mantes mmWiry= natural -gas ond = 60&com modit gasoline 3'3 Attachment S CastarNa EnvbpnMMmal Prn)estiL Agmry ROUSH INDUSTRIES INC. EM ii- VEOHDER M944A058 82 Air Resources Board Now On�RMad Hary -Duty Engines Pursuant to the authority vested in the Air Resources Board by Health and Safety Code Division 26, Part 5, Chapter 2; and pursuant to the authority vested in the undersigned by Health and Safety Code Sections 39515 and 39516 and Executive Order 0-14 -012; IT IS ORDERED AND RESOLVED: The engine and emission control systems produced by the manufacturer are certified as described below for use in on -road motor vehicles with a manufacturer's GVWR over 14,000 pounds. Production engines shall be in all material respects the same as those for which certification is granted. YEAR ENGINE FAMILY ENSUE FUEL TYPE STANDARDS SERVICE J ECS 6 SPECIAL FEATURES 6 DIAGNOSTIC glbhp -hr FTP SET .. PRDCEip LHDO LPG ryyC, H02S, 2AFS, SFI EMDi 2015 FRIIEO6.BBYJX 6.8 Otto HDO PRIMARY ENGINE'S Ku­� A EMISSIONS CONTROL ADDITIONAL IDLE EMISSION$ CONTROL N/A N/A ENGINE ut I ENGINE MODELS I CODES (MW pawx, In bp) 6.6 E450 Incomplete FFE418NR5, FFE41 WIFE FM41 ANR5, FFE41AMR5. FFE41 Lhi FFE41 LMR5(305 for all codes) -Mi epl*, O; =gm. —EN Mine. 13 GCR I -1 se 13 CWftnle dRpumune. ry{ aa..ec•ia. nW a hal eximonc sec4m N. ro. hp=llor,P . X Jn hr=rp F- ICNGANG =compe[[eGIROUNUEn wY psi LPC+IpuefiMpelMeun po', EBLB$ %Nnemllml. afmuallulaka. aF=d luMl DF= 4wlluel, FF•M Ib4N1 a D=IipYVme6wm EUS; Ono; Im mN=(cnyEia iyeN=u9m a. ECS=elnuum WmM eyelam; TWT i, NAC=NOEmy EmaM ulelyC; NAL =NDV tladplim nWM: sCq- UIaCR�H= [plecVre c41y4cr0NC4M- meal- mmanu; WU(pren.n, PTOX ooi,vl 1 Polar, PTO %•periMiClnpWiitiax, NOtD0 k. a.. uo'vertelmreeaorypn[enwr) 1. ,I�rt,i,eihdw.NAFSIAF6=haale rY oaa4asnwr(e. rraklya[.ylPrIpaNNek TfiMhollledtly lue. ir9eakvr 9FLHFI =apwntiaYlruAI pM NNinl6y' on rmx, IDY➢01= iMrecYtirxabnE mpq GEFYUNd AIRJ:U.GG4Raya .1r.tlysollne iA A,. CAL =chvge ®r cola. EGR /EGn- Pelautl 0enevralaYmlcwW EGRI PAIRIAIR= ryI[el5psn6vy eingetlim; SPL•MOkopM llmAer, ELxVPCM=mpmelparapein Imm1� e EN =mpinerroEihelipn; 31PIena1'paalkl; (2)IauM) =m sehs, E55= en0.ne ihWam ryalem IWr 1] CLR 1.6 NPlauk l) .,Na 9'Tr A. 1, t] LLR 19h.a(eN61(C); APs=mlemal ccnWaim —.111,1—; ALTV ,nY.. meYW cpm l]CCR 1956 a(aN6)DI; EvempF- eumpleO pa IJ LCR I9` b .n(aN6)91abr LNG1NGIUel syalelnl WA =nd appliuGle (e 6. O!loen0in[aM M.IG[), EMOynpme mandacWrw Oi�mmicgWm, Oaty'nl P /Ie'A.II /perM1el /peNaI wI011m /andavtl Elapmapq _.. (20IIdl30) Following are 1) the FTP exhaust emission standards, or family emission limit(s) as applicable, under 13 CCR 1956.6; 2) the SET and NTE limits under the applicable California exhaust emission standards and test procedures for heavy - duty diesel engines and vehicles (Test Procedures); and 3) the corresponding certification levels, for this engine family. "Diesel" CO, SET and NTE certification compliance may have been demonstrated by the manufacturer as provided under the applicable Test Procedures in lieu of testing. (For f lexible -and dual - fueled engines, the CERT values in bracketed are those When tested onfom,emional test fuel. For multi - fueled engines, the STD and CENT values for default Operation permitted in 13 CCR 1955b6.8 are in parentheses.), In NMHC NOz NMHOINOa CO PM HCHO glbhp -hr FTP SET FTP SE i FTP SET fTP SET FM SET FTP SET STD 0.14 0.20 I 1 144 001 001 DIRT 0.14 0.09 1 6.5 0.006 0.01 NTE pMPAnOrans Portrake hwwpwmNOUr, FTPSHeeI Tesl PIarOUre', SET= SUPolammlpl tmaegna 4aplq; NFFNdJaEV[BM enisalm IImM1 STD•[IeMaO oraninlw.le[I cy, PELYanil em WilmeOO�ler &; NMNGNC•mnmelbnuT OwNSINDVwni4csdri n'LO•mL- r.mwovlJe', PY= Imlm[nvller', M<NO =Immal BE IT FURTHER RESOLVED: For the listed engine models the manufacturer has submitted the materials to demonstrate certification compliance with 13 CCR 1965 (emission control labels), 13 CCR 2035 at seq. (emission control warranty) and 13 CCR 1971.1 (on -board diagnostic) Engines certified under this Executive Order must conform to all applicable California emission regulations, The Bureau of Automotive Repair will be notified by copy of this Executive Order. Executed at El Monte, California on this day of April 2015. Annette Hebert, Chie I- CX,__Emissions Compliance, Automotive Regulations and Science Division Callfeni. Envnnlrlenpl PnneC Agency LAND[ REN20 USA EXECUTIVE ORDER A400 41018 MAIrPosouram Bownd I I New OnAcad Ieav r -0uly Engines Pursuant to the author M1dyy vested in the Air Resources Board by Health and Safety Code Division 26, Part 5, Chapter 2; and pursuant to the autfiority vested in the undersigned by Health and Safety Code Sections 39515 and 39516 and Executive Order G- 14 -012; IT IS ORDERED AND RESOLVED: The engine and ennimion Control systems produced by the manufacturer are certified as described below for use in on -road motor vehicles with a manufacturer's GVWR over 14,000 pounds. Production engines shall be in all material respects the same as those for which certification is granted. NOVEL ENGINE FAMILY gltEghl FUEL TYPEI STANEWS aEW'11j ECSa EFECMLFEATURES DIAGNOSTIC' g @hp-hf Fns PROCEDURE CUSS CNG SFI, H02S, TNC. 2AF5 ENO. SET F- SET FTP SET sTD MIS FIDREDS8310 6.8 0.20 Otto HDO 14.4 RY 111 1 0.01 ' EMISSIONS CONTROL ADDOOD"L IDLE EMISSIONS CONTROL' N/A N A ENGINE Iq ENGINE MODELS I CODES (ra dd pernq In hp) 6.8 E4501ncanple[e / DE418NO5, DE41SM06, (224 he all wiles) sd ygluEY; a ea —aft 2Ey; 1e- RI 13. ..I. C. ul p,Itlum, 9eNmrya.LFR 16=gead, ..I F. plalim1..- ( liM, Yp--ryaaC, sanY,d✓di, ... DNGLNG,aaaadidanhad nMNpaai LW= IIWeXeEpeY.Eae: EFS -0EXManWMI', MF= rturyl(utlak. e. aF =dla. DF =OUL M1eI', FF =Ilutla tW; v VMM XDP- iipbheeiumNervYMTyddy Oiul; Ge =u2n de-; XDD =Mary ad qd Eadi ml'q on wNd YFYm', TWLJ L NMSNO eemrySmrnLYtli BCR.0 I8CRJ1 I I -amron eAllpeadnadan . w®I.IY*L ort-0erfti.,d ner, 10 dit ndp_aId&r a calf -ad". Mal dan., smv, MAFtlAFG4,envLa tWrencmw t k 'rve,W nuM> I,ryen aenawY ra, dadVl hVpouGrer, Dis- Tal 11vonHMSy r.Mmptli SFYYFIxRIEESo nlha NNt.a. co-ed' ma nqa GLUE =Sadao ., Iod.aaevar ai ddadlla,a., Tftdc1,G1 yp llvpMr, CAC =dtlrp. "rccper EMp IEGR {vd,y4pve mswY n /r¢Iea EGR FNNAIR=p.Ieddemvgvy ryatlm; WLan k IOM' hr ECMR(:M-ergma'pwgLain tmVdmo]uk, EM=enpwnvtlifiallm: 3(pmflalTwallY, IRlaana)Y nnea, AYD%: mmmiaaWMicnmWyal, EEd =mplre &ula0wnryalmm perl3CCR 1956.8(y18)A)(1) dap= 30ynrNA(pa13CCNOddda„BNC): 448= vJemelwmduam auxiliarypawr ryvlem; ALT= elferroliremelba (pe! 3CCR 1456.&a)(GMD).% amyl =eaNnp dwl3CCRlMNa)(5)(6)wmr CNGLNGI gMan,a', WA= ndapp4mde(e p, Oft erryme end vtll'cba): EYD= n. mmdvw„a1d 03CCRlWn, Da F p fINUIY paEd wINNW OnLaaV Ev 1) the FTP exhaust emission standards, or family emission limit(s) as applicable, under 13 CCR 1956.6; NTE limits under the applicable California exhaust emission standards and test procedures for heavy - lines and vehicles (Test Procedures); and 3) the corresponding certificabon levels, for this engine family. ET and NTE certification compliance may have been demonstrated by the manufacturer as provided Cable Test Procedures in lieu of testing. (Far flexible- and dual -fuektl engines, the CERT values in brackeN I I are those nventional test fuel FDr mugHueled engines, the STD and CENT values for default operation permitted in 13 CCR 1958.8 are in parentheses.). in NMHC NOX NMHCaNOa CO PM NC1b g @hp-hf Fns SET FTP SET FR SET I SET F- SET FTP SET sTD 0.14 0.20 14.4 0.01 0.01 ' CERT 0.003 0.08 2.2 0.002 0.001 ' WE ypnpllr=Seama par Q'aFe MWP»'dH'ar F1P4KefY TM Ple[We: sEt= wyplamenml vnmslvs 1mti,Y: NrE= xmJOEa¢Mi sro= :mneek m wNd4d, ba1m,1', FE. 1, pn l'iI CERT= ynifirap ITN; NMNLMPnon Nan NO[ =mlha af,v n;LRrwWS mm�pM;PY= adpJalemaea XLXOYmnaldM BE IT FURTHER RESOLVED: For the listed engine models the manufacturer has submitted the materials to demonstrate certification compliance with 13 CCR 1965 (emission control labels), 13 CCR 1971 (engine manufacturer diagnostic), and 13 CCR 2035 at seq. (emission control warranty). Engines cerfified under this Executive Order must conform to all applicable California emission regulations. The Bureau of Automotive Repair will be notified by copy of this Executive Order. Executed at El Monte, California on this /0 day of January 2015. 9ette Hebert, C� ie `fissions Compliance, Automotive Regulations and Science Division aMARr aMe®MreN rMt.m. Annoy =CUdn=,0RDEF=%' %NE Ill 1RM011l�YM Bowl FORD MOTOR COMPANY NPN On.rm.e Nrrvy -0uy NalorwnlW2 Pursuant to the allthodty vested in the Air Resources Board by Health and Safety Code Division 26, Part 5, Chapter 2; and pursuant to the authority vested in the undersigned by Health and Safety Code Sections 39515 and 39516 and Executive Order G- 14 -012; IT IS ORDERED AND RESOLVED: The following on -road motor vehicles with a manufacturer's GVWR over 14000 pounds are certified as described below. Production vehicles shall be in all material respects the same as those for which certification is granted ENGINE DESCRIPTION E%ECUTNE MODEL N0. ENGINE CO STANDARDS INTENDED HCHO MAXUFgLTUREq ODDER VEUt ENGINE FAMILY San FUELTYPE' {TEST GERM a" A SPECIAL FE1MUS DIAGNOSTIC.' SET FTF SET 1LI STD PROCEDURE CL s D.26 COMPANY A -016 -06]1 2816 FFN%166.68N'X 6.1 SAW.. Olb N00 ]WC, SFl,N@S,2WRN028 OaD (F) OuDI1m, VG M Alcohol ve211tltl ONY Y: ?'" -` _ VEHICIEDENCRUNT N,i(" 6.16 EVAPORATNE FUEL TANN CAPACITY VEHICLE MODEL VENCLE NAKE6 NWEL9 ENGME(L) . ENGINE MODELS /CODES 6.CM FAMILY UL K 1) IOellonq YEAR Yeti poAAr, M hP) FFMXF0266NAT 160 66,b 2916 FA50 6.8 BUD WearsplIW /DFM6ND6, - OPMaN06, IS96rar.11ood.n) mm o e q,ne rym mi„a: .n• a +, .aW.oD�e .e.., q'a .. -n.. eo ..ra .wlniw, mim ex. ( flare mllee:lgq°neP G1 0,M"Yllwtll:. 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O.gFi IIPI /IfFYWI I pnbl I Drliel wk, (n I m-0avONmoetie _ �tldlAl Following are: 1) the FTP exhaust emission standards or family emission limit(s) as applicable under 13 CCR 1956.1 (urban bus) or 13 CCR 1956.6 (other than urban bus); 2) the SET and NTE limits under the applicable California exhaust emission standards and test procedures for heavy -duty diesel englnes and vehicles (Test Procedures); and 3) the corresponding certification levels, in g /bhp -hr, for this engine family. "Diesel° CO, SET and NTE cergfication compliance may have been demonstrated by the manufacturer as provided under the applicable Test Procedures in lieu of testing. (For flexible- and dual-fueled engines, the CERT values in brackets[ I are those when uUUMG on conventional test fuel. For mufti- fueled engines, tFa STD and CERT values for default operation permitted in 13 CCR 1955.1 or 13 CCR Issas are In perentlenes.) IESOLVED: For the listed vehicle models the manufacturer has submitted the materials to demonstrate diance with 13 CCR 1965 (emission control labels), 13 CCR 1971.1 (on- board diagnostic, full or partial ,CR 1976 b)(,1)(F) (evaporative emission standards), 13 CCR 2035 at seq. (emission control I CCR 223 (fll pipes and openings of motor vehicle fuel tanks). (The braces ( ) are for gasoline, LPG vehicles only. The brackets [ I are for gasoline or alcohol fueled vehicles only.) Vehicles certified under this Executive Order must conform to all applicable California emission regulations. The Bureau of Automotive Repair will be notified by copy of this Executive Order. Executed at El Monte, California on this Z day of December 2014. Annette Hebert, Chief Emissions Compliance, Automotive Regulations and Science Division xMH< N0. NMNUNO{ CO i PM HCHO FrP SET FTP SET FTP SET FTP SET FTF SET FTP SET STD 1 D.1{ D.26 1 {.{ 6.61 CERT 6.10 6.16 ]A eno, 6.CM FEL6nImiA�nlm lmimrtCEM- m,tifiu4Dn l"ff. NMHCMCT�PI�mM4 T NDa= Ne d,N,DaMIryC0.m,Dan —de ia=,An1�5^N esIF XO eYa 4FICq: IESOLVED: For the listed vehicle models the manufacturer has submitted the materials to demonstrate diance with 13 CCR 1965 (emission control labels), 13 CCR 1971.1 (on- board diagnostic, full or partial ,CR 1976 b)(,1)(F) (evaporative emission standards), 13 CCR 2035 at seq. (emission control I CCR 223 (fll pipes and openings of motor vehicle fuel tanks). (The braces ( ) are for gasoline, LPG vehicles only. The brackets [ I are for gasoline or alcohol fueled vehicles only.) Vehicles certified under this Executive Order must conform to all applicable California emission regulations. The Bureau of Automotive Repair will be notified by copy of this Executive Order. Executed at El Monte, California on this Z day of December 2014. Annette Hebert, Chief Emissions Compliance, Automotive Regulations and Science Division