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PC - Item 3A - Exhibit B 5 ; E M 4. A 4 9 4- ° ROSEMEAD PLANNING COMMISSION CIVIC PRIDE STAFF REPORT t nip'NCC�ORATED,e TO: HONORABLE CHAIR AND MEMBERS OF THE ROSEMEAD PLANNING COMMISSION FROM: PLANNING DIVISION DATE: July 20, 2015 SUBJECT: DESIGN REVIEW 14-02, CONDITIONAL USE PERMIT 14-01, AND PUBLIC CONVENIENCE OR NECESSITY 14-02 9701 VALLEY BOULEVARD Summary ASI Development is requesting approval of Design Review 14-02 (DR 14=02) and Conditional Use Permit 14-01 (CUP 14-01) to allow the development of a one-story 2,400 square foot 7-Eleven convenience market with an Off-Sale Beer and Wine (Type 20) Alcoholic Beverage Control (ABC) license. The project site is located at 9701 East Valley Boulevard in the C-3D/RC-MUDO (Medium Commercial with a Design Overlay and Commercial/Residential Mixed-Use 0-60 du/ac Development Overlay) zone. The applicant is also requesting that the City determine that the issuance of the Type 20 license will serve the Public Convenience or Necessity (PCN 14-02) as required by the State Department of Alcoholic Beverage (ABC) since the project site is located within a census tract with undue concentration of alcohol licenses and within a high crime reporting district. Environmental Determination ' Section 15332(b) of the California Environmental Quality Act (CEQA) guidelines exempt projects where the proposed development occurs within city limits on a project site of no more than five (5) acres substantially surrounded by urban areas. Accordingly, DR 14- 02 is classified as a Class 32 Categorical Exemption pursuant to Section 15332(b) of CEQA. Section 15309 of the California Environmental Quality Act (CEQA) guidelines . exempt projects that consist of the inspections to check for the performance of an operation, or quality, health, or safety of a project. Accordingly, CUP 14-01 and PCN 14-02 are classified as a Class 9 Categorical Exemption pursuant to Section 15309 of CEQA. Staff Recommendation It is recommended that the Planning Commission ADOPT Resolution No. 15-10 (Exhibit "A") and APPROVE DR 14-02, CUP 14-01 and PCN 14-02 with findings, subject to the 54 conditions.of approval outlined in Attachment "A" attached hereto. Planning Commission Meeting 9 July 20,2015 Page 2 of 40 Property History and Description The subject property is located at the northeast corner of Valley and Temple City Boulevards. The site consists of one (1) parcel, totaling approximately 12,380 gross square feet according to the Los Angeles County Assessor's records. An aerial image of the subject site is located in Figure 1. Figure 1 —Aerial Image -Fz-�:-d �����i� � s r-�` r @ o I�ri r-j I F" 4 : c -,: Itj '.' tr'i `, '1-;- 1 ue (��' "••:. '''""*t2-''',;,t '�,'+�. ' � '.:W14-‘-----t1:. 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' ,,,://E �. t � 4 ^ Jy 3 '1..),:r-:, � Tip, t ` IIIJJJ]1 c i, '.`! f �" 7• r•:'Y4 {'} _i- .. vn ;M.� I mo., f� "�,/�., "�-�, cr ''_ T t"'- C „yr �I .y f� ipF i t e .r ti. ,3 j - 'e-.. i -w .7 Li'.:12) r k,¢ 'y`si , i IJ N- ., F 1 r •, ty iRi. ,: i Yt�t-1 According to Building and Safety Department records, the property is currently developed with a commercial building, totaling approximately 1,116 square feet that was remodeled in 2012. The property is owned by Thrifty Oil Company and was previously occupied by Arco/BP as a gasoline service station. The site has been unoccupied since 1999. After the closing of the gasoline station, the underground fuel storage tanks were removed in 1999 and through a Design Review application process in 2010 the appropriate agencies confirmed that the site is suitable for reuse as a commercial land use. Although the 2010 Planning Commission approvals were completed, the property owner was not able to lease the store building. j For this reason, the property owner is seeking permits to demolish the existing building onsite and construct a new convenience market for a lease agreement with a 7-Eleven franchise. Figure 2 provides • a photo of the site's current development features. I Planning Commission Meeting July 20,2015 Page 3 of 40 Figure 2 — Existing Development Qlra?e Gh�`OIVJ ® NiSEeR4a r "& Site and Surrounding Land Uses The project site is designated in the General Plan as Mixed Use (Residential/Commercial; 60 du/ac) and on the, zoning map it is designated C-3D/RC- MUDO (Medium Commercial with a Design Overlay and a Residential/Commercial Mixed-Use 0-60 du/ac Development Overlay) zone. The site is surrounded by the following land uses: North: General Plan: Mixed Use: Residential/Commercial (0-60 du/ac) Zoning: C-3D/RC-MUDO (Medium Commercial with a Design Overlay and a Residential/Commercial Mixed-Use 0-60 du/ac Development Overlay) Land Use: Vacant land and commercial uses South: General Plan: Commercial Zoning: C-3D (Medium Commercial with a Design Overlay) Land Use: Commercial uses East: ' General Plan: Mixed Use: Residential/Commercial (0-60 du/ac) Zoning: C-3D/RC-MUDO (Medium Commercial with a Design Overlay and a Residential/Commercial Mixed-Use 0-60 du/ac Development Overlay) Land Use: Commercial uses . West: General Plan: Mixed Use: Residential/Commercial (0-60 du/ac) Zoning: C-3D/RC-MUDO (Medium Commercial with a Design Overlay and a Residential/Commercial Mixed-Use 0-60 du/ac Development Overlay) Land Use: Commercial uses • Planning Commission Meeting July 20,2015 Page 4 of 40 • Administrative Analysis Design Review Application In accordance with Chapter 17.28 of the Rosemead Zoning Code, Planning Commission review and approval of a precise plan of design is required for any new building proposed in the Design Overlay (D-O) zone. The purpose of the D-O zone is to promote orderly development so that buildings, signs, and landscaping will be harmonious within a specified area. The D-O zone is also intended to prevent the development of structures which are not of acceptable exterior appearance or likely to have a depreciating or negative effect on the local environment or surrounding area by reasons of design, appearance, or other criteria affecting value. Site Plan As illustrated in "Exhibit C," the applicant is proposing to demolish the existing 1,116 square foot building at the north end of the property for the construction a new 2,400 square foot convenience market in its place. The renovation of the site also includes the removal of the existing hardscape at southwest corner of the property (intersection of Valley and Temple City Boulevards) to enlarge the perimeter planter area. The decorative paving at the driveway entrances and the existing path of travel from the bus stop on Valley Boulevard to the new store will be maintained onsite. A new parking lot will contain a total of ten (10) parking spaces and a large loading zone in front of the building. A decorative solid waste and recyclable materials storage area is proposed on the west side of the store. The waste materials storage area has been designed to complement the building's architecture and will include a solid metal roof. Staff has added Condition of Approval No. 23 to require that the enclosure doors be self-closing and self-latching and that the trash area is routinely maintained free of trash and debris. The condition also will require that the enclosure's exterior color scheme match the colored renderings, dated July 9, 2015, which will be available at the Planning Commission meeting. Elevations The applicant is proposing a modernized building façade to improve the appearance of the prominent intersection. The building will feature a variation of multilevel roof lines and parapets that will function as architectural features as well as screening for the mechanical equipment and air conditioning condensers. Three (3) complimentary, earth tone building stucco colors are proposed. A dark off-white ("Rice Grain" by Sherwin Williams) is proposed for the main body color and a beige ("Pinky Beige" by Sherwin Williams) is proposed within large recessed wall areas where dark brown metal trellis systems will be installed for further design enhancement. Additional design features include the use of stone veneer (Pro-Fit Ledgestone "Mojave" by Cultured Stone) around the base of the building and on the pop- out columns that frame the storefront entry. All the stone veneer elements will be topped with a dark brown ("Plantation Brown") cornice trim. A dark green awning is proposed over the main entrance. Planning Commission Meeting July 20,2015 Page 5 of 40 Parking and Circulation Access to the site will be via existing driveways on Valley and Temple City Boulevards. The existing driveway along Valley Boulevard is 28'- 4" wide and the existing driveway along Temple City Boulevard is 28'-5" wide. To improve safety conditions at these existing driveways, the City Engineer has added Condition of Approval No. 42 to require that signage be installed to prohibit left turns from both project driveways. A surface parking lot will be provided south of the commercial building. A total of ten parking spaces will•be provided on site, which includes nine (9) standard spaces and one (1) handicapped parking space. A loading space will also be provided along the eastern edge of the property. Per Rosemead Municipal Code (RMC) Section 17.112.040, a retail land use must provide one (1) parking space for every 250 square feet of floor area. Since the - commercial building has a combined floor area of 2,400 square feet, ten (10) parking spaces are required. The site plan indicates that the subject site meets this requirement by providing ten (10) stalls. Landscaping and Fencing The applicant is proposing approximately 2,233 square feet of landscaping for the entire site. The landscape plan indicates the use of a wide variety of drought resistant plant materials. Four (4) 36" box Pyrus Calleryana "Bradford" Pear trees are planned to highlight the southwest corner of the site and five (5) "Glendora White" Crape Myrtle trees are proposed in the perimeter planters. The plant list details a variety of accent shrubs, including Agave Attenuata "Foxtail Agave", Anigozanthos "Kangaroo Paw," Callistemon "Dwarf Bottlebrush", Cistus Purpureus. "Orchid Rockrose, Olea E. "Little 011ie",, and Lantana "New Gold." Condition of Approval No. 24 has been added to address the size and number of several plant types. The applicant is proposing to construct a new 30" tall decorative block wall along the front property line, which abuts the parking stalls. The wall will be covered in stone veneer to match the building and will be placed within the landscape planter to separate the parking stalls from the pedestrian walkway at the front property line. A majority of the existing perimeter walls located along the north and east property lines will be maintained onsite. Lighting According to the site plan, a total of two (2) light pole fixtures are proposed in the parking lot area. These light poles will be a maximum of 22 feet tall. The proposed buildings will also incorporate decorative wall mounted light fixtures. Condition of Approval No. 25 has been added to ensure that all new lighting will be fully shielded and directed downwards to mitigate glare on adjacent properties. Signage The applicant has indicated that new tenant signage will be proposed under a separate application. Staff has added Condition of Approval No. 26 to require that all signage Planning Commission Meeting July 20,2015 Page 6 of 40 comply with the City's Commercial Revitalization Guidelines and the Rosemead Zoning Code. Window signs shall not obstruct the view of the interior of the premises (e.g., sales counter, cash register, employees, customers, etc.) from the exterior. All signage for the 7-Eleven Store shall be reviewed and approved by the Planning Division prior to the issuance of a Building Certificate of Occupancy. Business Operation 7-Eleven would operate the site as a modern neighborhood market and convenience store. The floor plan (attached as Exhibit "C") illustrates that the store would provide a wide selection of food and sundry items ranging from sandwiches to novelty household items, prepared and fresh foods, along with soft drinks, gourmet coffee, and other non- alcoholic beverages. The application indicates that the franchise has progressed toward becoming a neighborhood store that serves the complete needs of the community. According to 7-Eleven, beer and wine is. a critical element of the store's concept. According to the scaled floor plan, the total sales floor area of the store is 1,413 square feet and the area dedicated to alcohol sales totals approximately 22 square feet. Although beer and wine is expected to comprise a very small percent (1.55%) of the sales floor area, the applicant has indicated that'it is nevertheless necessary in order to provide the public a complete range of products in accordance with 7-Eleven's retail strategy. 7-Eleven would employ approximately four (4) employees on the largest shift; The store proposes 24-hour operation, seven (7) days a1week, to meet all of the convenience needs of the residential, business and commuter population in the neighborhood. Conditional Use Permit and Public Convenience or Necessit In accordance with Chapter 17.16 of the Rosemead Zoning Code, the review and approval of a Conditional Use Permit by the Planning Commission is required prior to the commencement of alcoholic beverage retail sales in the C-3 zone. Furthermore, such land use activity requires compliance with business operation standards outlined in Chapter 17.30, Section 17.30.040 of the Rosemead Municipal Code. The applicant is requesting the approval of a Conditional Use Permit for a new ABC "Type 20" license in conjunction with the convenience market. The "Type 20" license authorizes the sale of beer and wine for off-site consumption. The Department of Alcohol and Beverage Control (ABC) is the sole agency that has the authority to issue alcohol licenses. In certain circumstances where there is an undue concentration of licenses in a census tract or an undue concentration of crime in a crime reporting district (defined as greater than 20% above the average number of reported crimes in all the crime reporting districts within the City), ABC will not issue a new off- sale license or certain on-sale licenses unless the local government body first grants a determination of public convenience or necessity (PCN). The PCN process was established by ABC to allow a local jurisdiction to consider additional licenses in over- concentrated areas and determine if the additional licenses would serve the public Planning Commission Meeting July 20,2015 Page 7 of 40 convenience or necessity. A PCN can be granted and the alcohol license may be issued by ABC if the local decision making body or official determines that the public convenience or necessity would be served by the new license. On June 8, 2010, the City Council adopted Resolution No. 2010-34 to establish procedures and criteria for reviewing the public convenience or necessity of issuing alcohol license in areas where ABC has determined an undue concentration of alcohol licenses exists or if there is an undue concentration of crime in the reporting district in which the premises is located. The City Council delegated the authority to make PCN determinations to the Planning Commission. Staff has received a worksheet from ABC, which indicates that the subject site is currently located in a census tract that has an over concentration of alcohol permits. ABC defines "over-concentration" as greater than one (1) license per 1,528 residents living within the subject census tract. The population of the census tract (No. 4329.02) in which the subject property is located is 3,482. The number of allowable off-sale ABC licenses for this census tract is two (2). Currently, there are two (2) authorized off-sale licenses for this census tract (Lees Market, located at 9726 Valley Boulevard, and Key's Liquor, located at 9442 Valley Boulevard). In addition to the undue concentration of licenses in the census tract, the subject site is also located in a crime reporting district in which the number of reported crimes is 20% greater than the average number of reported crimes in all the crime reporting districts within the City of Rosemead. The average number of offenses per reporting district in the City is 268.1. A total of 321.7 offenses have been reported in the subject district, which is exactly 20% higher than the average. According to the Chief of Police the subject site has had no law enforcement responses since 1997. Although the store is located within a high crime area and near a major freeway (Interstate 10), the Chief of Police has indicated that he is in support of this request upon approval of several conditions. As a proactive measure to prevent crime in the City, specific conditions of approval have been incorporated herein to deter regular alcohol related incidents from occurring. The following Conditions of Approval recommended by the Chief of Police include the following: Condition of Approval No. 39: The convenience store may operate 24 hours, 7 days a week. The sale of beer and wine shall only occur during the hours of 6:00 a.m. to 11:00 p.m. Condition of Approval No. 40: The applicant shall post signs stating "Possession of open alcoholic beverage containers on these premises is prohibited by law. CA Penal Code Section 647e. RMC Section 9.08.070" on the interior and exterior of the subject building. Planning Commission Meeting July 20,2015 Page 8 of 40 Condition of Approval No. 41: Prior to exercising the rights granted hereunder, the applicant shall submit a security plan subject to the,review and approval of the City and Chief of Police. The Security plan shall incorporate the following: a. A functioning recordable video surveillance system with 60-day storage capacity, capturing all doors, employee areas (including cash register area), alcohol storage areas, and the entire exterior of the property (including driveways). b. The exterior and interior must remain will illuminated during all business hours. c. Alcohol products, including displays, shall be secured during the hours of non-sales. d. All alcohol shall be stored /displayed away from the doors. e. There shall be no sales of single can or bottle alcohol. These conditions have been added to ensure that the project will be a positive contributor to the surrounding neighborhood and that the site will not become an attractive nuisance. According to the applicant, all 7-Eleven employees must complete a training specific to the sale of age restricted products before they begin their employment. The program trains employees on policies, procedures, identifying characteristics of minors, and policies, and regulations specific to State law to ensure that the store is prepared and committed to safe and legal sale of age-restricted products. All employees are required to sign an affidavit stating that they are aware of obligations and ramifications should they not comply with the law. In addition to 7- Eleven store policies and procedures, Condition of Approval No. 31 will require all franchise owners, operators, and managers of the establishment to complete the State ABC Licensee Education on Alcohol and Drugs (LEAD) program in accordance with the business operation requirements in the City's Municipal Code. The sales of beer and wine will be significantly different from typical liquor stores, which usually offer a wide range of alcoholic beverages, both in terms of price and type. According to the applicant, by adding a convenience oriented food store with a large selection of products, including beer and wine, patrons will be able to complete most of their quick shopping needs without traveling to other areas of the community. The sale of beer and wine for off-site consumption as an ancillary use to a convenience will not cause obstructions to pedestrian traffic, vehicular traffic, or parking. Regular inspections by ABC and the Rosemead Public Safety Department will ensure that the location is monitored and the sale of alcoholic beverages will not result in interference with children on their way to school, shoppers using streets, or defacement of surrounding properties. In order to compensate for the additional license.in the subject census tract, the Chief of Police is recommending Condition of Approval No. 38, which requires that 7-Eleven purchase an existing "Type 20" license from the subject census tract or from an adjacent census tract so that there is no net increase in "Type 20" licenses in the City of Rosemead. Planning Commission Meeting July 20,2015 Page 9 of 40 The specific criteria and findings required for approval of a PCN determination are detailed in this report on Page 14. Existing Schools, Parks, and Places of Religious Worship There are no existing schools, parks, or places of religious worship within 1,000 feet of the project site. The closest school to the subject property is Savannah School which is approximately 0.47 miles from the proposed 7-Eleven store. Rosemead Park is approximately 0.5 miles from the site. The nearest church is Evangelical Formosan Church in the City of El Monte, approximately 0.9 miles away from the subject site. Given that there are no schools, parks, or churches located within 1,000 feet of the site, staff feels that this use is consistent with the surrounding commercial properties and existing land uses in the general area, with no foreseeable negative impacts to the adjacent neighborhood or adjoining properties. Municipal Code Findings Design Review 14-02 Section 17.28.020.A of the Rosemead Municipal Code (RMC) states that design review procedures shall be followed for all improvements requiring a building permit or visible changes in form, texture, color, exterior façade, or landscaping when the property is located in the D-O zone. Section 17.28.020.0 provides the criteria by which the Planning Commission may approve, approve with conditions, or deny an application: A. The plans indicate proper consideration for the relationship between the proposed building and site developments that exist or have been approved for the general . neighborhood; The proposed building and site renovation is located within an established • commercial district of the City. , The applicant has provided an aesthetically complementary design and the proposed improvements will vastly improve the existing site and its relationship to the commercial district. The proposed project is consistent with the Goal 2, Policy 2.7 of the Land Use Element of the City's General Plan in that it calls for the upgrading of commercial uses by implementing architectural and design reviews of proposals for new buildings. B. The plan for the proposed building and site development indicates the manner in which the proposed development and surrounding properties are protected against noise, vibrations and other factors which may have an adverse effect on the environment, and the manner of screening mechanical equipment, trash, storage and loading areas; .. • Planning Commission Meeting July 20,2015 Page 10 of 40 All new lighting will be fully shielded and directed downwards to mitigate glare on adjacent properties. Conditions of approval have been incorporated to eliminate any adverse effects on the environment as a result of the proposed project. This development will not generate any permanent impacts to noise levels for the surrounding area. All construction work will be required to comply with the timeframe, and decibel levels indicated in the City's Noise Ordinance. Conditions of approval will specifically address factors I, such as noise, construction hours, screening of mechanical equipment, landscaping, lighting, and the overall maintenance of the property. C. The proposed building or. site development is not, in its exterior design and appearance, so at variance with the appearance of other existing buildings or site developments in the neighborhood as to cause the nature of the local environment to materially depreciate in appearance and value; The proposed project will improve the physical appearance of the overall site. The improvements to the site in terms of new landscaping and pavement treatments in the parking lot will provide a marked improvement over the appearance of other buildings at the intersection of Valley and Temple City Boulevards. D. The proposed building or structure is in harmony with the proposed developments on land in the general area, especially in those instances where buildings are within or adjacent to land shown on the General Plan as being part of the.Civic Center or in public or educational use, or are within or immediately adjacent to land included within any precise plan which indicates building shape, size or style; The property is not part of the Civic Center Plan, precise plan, or land reserved for public or educational use, so there is no special need to create harmony with the general area. Notwithstanding this, the approved design will create a development that is aesthetically complementary to the surrounding area and which has the potential to enhance land values in the general area. This is due to the proposed new commercial building with higher quality materials, a modern design that blends better with the area, and greatly improved landscaping. E. The proposed development is in conformity with the standards of this Code and other applicable ordinances in so far as the location and appearance of the buildings and structures are involved; and The proposed development meets all of the minimum code requirements for the C- 3D/RC-MUDO (Medium Commercial with Design Overlay and Residential Commercial Mixed-Use Development Overlay) zone, and all applicable referenced code sections of the Rosemead Municipal Code. F. The site plan and the design of the buildings, parking areas, signs, landscaping, luminaires and other site features indicates that proper consideration has been given to both the functional aspects of the site development, such as automobile and Planning Commission Meeting July 20,2015 Page 11 of 40 pedestrian circulation, and the visual effect of the development when viewed from the public streets. Access to the site will be via existing driveways on Valley Boulevard and Temple City Boulevard. The existing driveway along Valley Boulevard is 28'- 4" wide and the existing driveway along Temple City Boulevard is 28'-5" wide. To improve safety conditions at these existing driveways, the City Engineer has added Condition of Approval No. 42 to require that proper signage be installed to prohibit left turns from both project driveways. The parking lot is conveniently located to the south of the commercial building. All parking lot lighting will be fully shielded and directed downwards to mitigate glare on adjacent properties. Lastly, this new building will greatly improve the visual effect of the site from the view of the public streets, primarily Valley Boulevard. Conditional Use Permit 14-01 Section 17.132.040 of the Rosemead Municipal Code (RMC) states that a Conditional Use Permit may be issued only after a public hearing before the Planning Commission. Furthermore, all of the following findings shall be made by the Planning Commission in conjunction with the approval of a Conditional Use Permit: A. Approval of the application will not be or incompatible or injurious to other properties or land uses in the vicinity or create conditions materially detrimental to the public health, safety and general welfare; Incidental off-site sales of beer and wine is proposed for a new 7-Eleven convenience market at 9701 Valley Boulevard. The existing site has been unoccupied since 1999 and property maintenance is in poor condition. By developing a new convenience market, it is anticipated that 7-Eleven will dramatically improve the appearance of the intersection and enhance the services offered to the immediate neighborhood in which it will be located. By adding 'convenience oriented food store with a large selection of products, patrons will be able to complete most of their quick shopping needs without traveling to other areas of the community. All applicable City departments and agencies have been afforded an opportunity to review the project and recommend various conditions of approval as set forth in the Conditions of Approval outlined in Attachment "A" of this report. Conditions have been applied relating to the proposed use, so as to eliminate any negative impacts to the general health, safety, comfort, or general welfare of the surrounding commercial development and the City. According to the Chief of Police the subject site has had no law enforcement responses since 1997. Although the store is located within a high crime area and near a major freeway (Interstate 10), the Chief of Police has indicated that he is in support of this request upon approval of the public safety conditions which include, but are not limited to, the installation of a recordable video surveillance system. • Planning Commission Meeting July 20,2015 Page 12 of 40 Beer and wine will be stored at the rear of the store in coolers and on shelves that are not visible from the exterior. There will be no sales of single can or bottle alcohol. There will be no visible exterior advertising or signage that would signify that beer and wine is sold within the store. There will be no on-site consumption, loitering, littering, sales to minors or other activities allowed that might be associated with establishments that offer on-site consumption of alcoholic beverages. The site will be operated in accordance with applicable City regulations, and is in conformity with the development in and around the project site. Regular site inspections by the Public Safety, State ABC and the Sheriff's Department will be conducted to ensure that the location is monitored for compliance with applicable local, State, Federal laws and shall not be detrimental to the surrounding communities. In addition, conditions of approval have been added to. protect the residential neighborhoods near the project's vicinity from being affected by this commercial establishment. Therefore, the incidental off-site sales of beer and wine would not be detrimental to the health, safety, peace, morals, comfort or general welfare of persons residing or working in the neighborhood. B. The use is consistent with the General Plan; The proposed use is located within an established commercial district of the City, and is designated Mixed-Use Residential-Commercial in the General Plan. The subject property has been unoccupied since 1999. By developing a new convenience market, it is anticipated that 7-Eleven will dramatically improve the appearance of the intersection and enhance the services offered to the immediate neighborhood in which it will be located. Goal 2 of the Land Use Element is to expand opportunities for concentrated commercial and industrial uses that contribute jobs and tax revenues to the community. C. The use is consistent with the provisions of this Zoning Code; The proposed Conditional Use Permit is for the off-sale of beer and wine at a new 2,400 square foot 7-Eleven store on an existing 12,380 square foot site. The proposed use has been analyzed and staff lhas determined that the proposed use meets all the applicable sections of the Rosemead Municipal Code and will complement the existing uses, based on the submitted plans and Conditions of Approval outlined in Attachment "A." D. Processing and approval of the permit application are in compliance with the requirements of the California Environmental Quality Act; Section 15309 of the California Environmental Quality Act (CEQA) guidelines exempt projects that consist of the inspections to check for the performance of an operation, or quality, health, or safety of a project. Accordingly, Conditional Use Permit 14-01 is classified as a Class 9 Categorical Exemption pursuant to Section 15309 of CEQA. Planning Commission Meeting July 20,2015 Page 13 of 40 E. If development is provided for under the Conditional Use Permit, the project is consistent with the goals and objectives of the applicable standards and Design • Guidelines in the overlying district; and The applicant is applying for a Conditional Use Permit for the off-sale of beer and wine at a new 7-Eleven store and upon approval as conditioned, will comply with such conditions as set forth in the Conditional Use Permit. A "convenience store" land use is permitted by right in the C-3 zone. In addition to the Conditional Use Permit request, the applicant is seeking the approval of a Design Review for the construction of a new 2,400 square foot retail building. The applicant has provided an aesthetically complementary design and the proposed improvements will vastly improve the existing site and its relationship to the commercial district. F. In addition to the findings for the approval of a Conditional Use Permit, Section 17.30.040.E.2 of the Rosemead Municipal Code further states that prior to approval of a new permit for an alcohol sales establishment, the Planning Commission shall find that the use is consistent with the purpose and intent of Section 17.30.040 (Alcohol Beverage Sales). This finding shall be in addition to the findings required by Chapter 17.132 (Conditional Use Permits). In making this required finding, the Planning Commission shall consider the following: a. The crime rate in the reporting district and adjacent reporting districts as • compared to other areas in the City; b. The numbers of alcohol-related calls for service, crimes, or arrests in the reporting district and in adjacent reporting districts; and c. The proximity of the establishment to residential zoning districts, day care centers, hospitals, park and recreation facilities, places of worship, schools, other similar uses, and any uses that attract minors. As noted in the staff report, State ABC reports that the project site is located in a crime reporting district in which the number of reported crimes is 20% greater than the average number of reported crimes in all the crime reporting districts within the City of Rosemead. The average number of offenses per reporting district in the City is 268.1. A total of 321.7 offenses have been reported in the subject district, which is exactly 20% higher than the average. The City's Chief of Police has reviewed these statistics and indicated that there have not been any law enforcement responses to the sight since 1997. Although the store is located within a high crime area and near a major freeway (Interstate 10), the Chief of Police has indicated his support of this request upon approval of the public safety conditions outline in Attachment "A." Planning Commission Meeting July 20,2015 Page 14 of 40 The site is surrounded by properties that are zoned C-3 (Medium Commercial) with a RCMUDO (Residential/Commercial Mixed Use) overlay. The closest single use residential zoning district is located 230 feet south of the project site and is separated by a major thoroughfare, Valley Boulevard. Furthermore, there are no schools, parks, or places of religious worship within 1,000 feet of the project site. Although the reporting district is in a potentially high crime district, the 7-Eleven store will be significantly different from typical liquor stores, which usually offer a wide range of alcoholic beverages, both in terms of price and type. The addition of beer and wine comprises a very small percent (1.54%) of the sales floor area and would not exacerbate existing levels of crime or be a magnet for criminal activity. The modest selection will be tailored to provide a safe, convenient alternative to meet the needs of the consumer base. Public Convenience or Necessity Findings (PCN 14-02) City Council Resolution No. 2010-34 outlines criteria for reviewing the public convenience or necessity of issuing alcohol licenses in areas with an undue concentration of licenses and/or crime. For purposes of determining whether public convenience or necessity will be served by issuance of an on-sale retail liquor license or off-sale retail liquor license, the following criteria may be considered: A. Whether the issuance involves an existing business with a license which is being transferred to a new location, and which will not result in an increase in the total number of off-sale retail liquor licenses or one sale retail liquor licenses in the City, or in the census tract in which the business would be located; 7-Eleven is a national chain of .convenience stores, selling general merchandise including fresh foods, cold drinks, and hot beverages. Beer and wine will account for approximately 12-15 percent of the total sales of the store. By including beer and wine with general merchandise, 7-Eleven can better serve the surrounding community by providing customers with the convenience of one-stop shopping. The number of allowable off-sale ABC licenses for this census tract is two (2). Currently, there are two (2) authorized off-s'ale licenses for this census tract (Lees Market, located at 9726 Valley Boulevard, and Key's Liquor, located at 9442 Valley Boulevard). In order to compensate for the approval of an additional license in the subject census tract, Condition of Approval No. 38 requires that 7-Eleven purchase an existing Type 20 license from the subject census tract or from an adjacent census tract so that there is no net increase in "Typed 20" licenses in the City of Rosemead. B. Whether the business, by reason of its location, character, manner or method of operation, merchandise, or potential clientele, will serve a segment of the City's businesses or residents not presently being served; Planning Commission Meeting July 20,2015 Page 15 of 40 7-Eleven would operate the site as a modern neighborhood market and convenience store. The store would provide a wide selection of food and novelty items ranging from milk to household items, prepared and fresh foods, along with soft drinks, gourmet coffee, and other non-alcoholic beverages. The application indicates that the franchise has progressed toward becoming a neighborhood store that serves the complete needs of the community; The proposed 7-Eleven is located near several businesses that have large employee bases, such as the Bimbo Bakery Outlet (4030 Temple City Boulevard) and the Hermetic Seal Corporation (4032 Temple City Boulevard) to the north of the project site and within walking distance. A new office building was also recently approved across the street from the proposed store (9654,Valley Boulevard). By adding a convenience oriented food store with a large selection of products, business people in the area and employees will be able to complete most of their quick shopping needs without traveling to other areas of the community. Residents who live within proximity will also be able to walk to the new store to complete their purchases. Therefore, the proposed off-sale of beer and wine will serve a segment of the City that is not presently being served. C. Whether the business will be located within 1000-foot radius of incompatible land uses such as public and private schools, day care centers, churches, parks and alcohol rehabilitation centers and facilities designed to operate and serve minors; There are no schools, parks, or churches located within 1,000 feet of the site. The project site is surrounded by properties that are zoned C-3 (Medium Commercial) with a RCMUDO (Residential/Commercial Mixed Use) overlay. Therefore, this use is consistent with the surrounding commercial properties and existing land uses in the general area, with no foreseeable negative impacts to the adjacent neighborhood or adjoining properties; D. Whether the location of the business will be in a crime data area covered by Sheriff Department statistics, which has a twenty percent (20%) greater number of "reported crimes" than the average number of report crimes for all the crime data areas in the City, over the previous year. For this purpose, "reported crimes" means reported offenses of criminal homicide, forcible rape, robbery, aggravated assault, burglary, larceny theft, and motor vehicle theft, combined with all other arrests for other misdemeanor or felony crimes, except traffic citations; According to State ABC, the average number of offenses per reporting district in the City is 268.1. A total of 321.7 offenses have been reported in the subject district, which is exactly 20% higher than the average. The City's Chief of Police has reviewed these statistics and indicated that there have not been any law enforcement responses to the sight since 1997. Although the store is located within a high crime area and near a major freeway (Interstate 10), the Chief of Police has indicated his support of this request upon approval of the Planning Commission Meeting July 20,2015 Page 16 of 40 public safety conditions outline in Attachment"A." Although the reporting district is in a potentially high crime district, the 7-Eleven store. will be significantly different from typical liquor stores, which usually offer a wide range of alcoholic beverages, both in terms of price and type. The addition of beer and wine comprises a very small percent (1.55%) of the sales floor area and would not exacerbate existing levels of crime or be a magnet for criminal activity. The modest selection will be tailored to provide a safe, convenient alternative to meet the needs of the consumer base. • E. Whether the issuance of the license involves an existing business, which has been located at a site which has had three (3) or more "reported crimes" within the previous one year period; The site has been unoccupied since 1999. According to the Chief of Police, there have not been any law enforcement responses to the site since 1997. F. Whether the issuance of the license would enhance or facilitate the vitality of an existing commercial area without being detrimental to the health, safety, and welfare of the community; 7-Eleven would operate the site as a modern neighborhood market and convenience store. The store would provide a wide selection of food and sundry items ranging from milk to household items, prepared arid fresh foods, along with soft drinks, gourmet coffee and other non-alcoholic beverages. By adding a convenience oriented food store with a large selection of products, including incidental beer and wine sales, patrons will be able to complete most of their quick shopping needs without traveling to other areas of the community. The beer and wine is stored at the rear of the store in coolers and on shelves that are not visible from the exterior. The applicant will have extensive security measures, employee training, strict policies' for sales, age limit monitoring, facility monitoring, and security cameras that help potect the property and improvements in the neighborhood and the general welfare of the City from detrimental or injurious effects to the health, safety and welfare of the community as the result of incidental off-site sales of beer and wine at the store. The existing site has been unoccupied since 1999 and property maintenance is in poor condition. By developing a new convenience market, it is anticipated that 7- Eleven will dramatically improve the appearance of the intersection and enhance the services offered to the immediate neighborhood in which it will be located. G. Whether the off-sale of alcoholic beverages;is incidental and appurtenant to a larger retail use and provides a more complete and convenient shopping experience; Planning Commission Meeting July 20,2015 Page 17 of 40 7-Eleven is a national chain of convenience stores, selling general merchandise including fresh foods, cold drinks, and hot beverages. Beer and wine will account for approximately 12-15 percent of the total sales of the store. By including beer and wine with general merchandise, 7-Eleven can better serve the surrounding community by providing customers with the convenience Of one-stop shopping. The issuance of the license would enhance the customer experience at the store by providing a one-stop outlet for beer and wine for those who are already shopping at the store for other goods such as sundry items, household items, fresh and prepared food, milk, soft drinks, and other nonalcoholic beverages. The store will not contain any type of use which may typically be associated with adverse effects upon the economic health of a neighborhood, such as a liquor store, stand-alone bar or nightclub. The sales of beer and wine will be significantly different from typical liquor stores, which usually offer a wide range of alcoholic beverages, both in terms of price and type. The addition of beer and wine that comprises 1.55% of the total floor area of the existing store (approximately 22 square feet) would not exacerbate existing levels of crime or be a magnet for criminal activity. H. Whether the issuance of the license will promote the goals and policies of the City's General Plan, any applicable specific plan, or any similar policies that have been formally adopted by the City Council; and The General Plan does not specifically designate uses permitted by a Conditional Use Permit. There are no applicable specific plans for this geographic area of the City. Rosemead Municipal Code Chapter 17.16 permits the requested use subject to a Conditional Use Permit within the zones corresponding to the land use designation within the General Plan. The Site is zoned C-3D/RC-MUDO (Medium Commercial with a Design Overlay and a Commercial/Residential Mixed-Use 0-60 du/ac Development Overlay). The General Plan designates the site Mixed Use Residential/Commercial, which allows for a wide range of neighborhood serving commercial uses in addition to mixed-use development. The site is located in a significant commercial corridor. The immediate surrounding area is characterized by a variety of commercial business, including a Bimbo Bakery Outlet (4030 Temple City Boulevard) and the Hermetic Seal Corporation (4032 Temple City Boulevard) to the north of the project site, and residential development. The proposed convenience market is a permitted use in the C-3 zone. Therefore, the use is in harmony with the General Plan and not detrimental to the character of development in the immediate neighborhood. The limited sale of beer and wine will meet the community goal objective to preserve and strengthen viable commercial development and provide additional opportunities for new commercial development and services. Beer and wine will comprise less than 2% of the total sales floor area and comprise less than 16% of the total sales of the store. The store will not contain any type of use which may typically be associated with adverse effects upon the economic health of a neighborhood, such as a liquor store, stand-alone bar or nightclub. Planning Commission Meeting July 20,2015 Page 18 of 40 I. Whether any other information supplied by the applicant, or other competent evidence shows that the public convenience or necessity will be served by the issuance of the license. ' The intent behind offering beer and wine at this store fulfills the commitment of the applicant to save 7-Eleven customers time arid money with the convenience of one- stop shopping. According to information provided by the applicant, _the 7-Eleven franchise has progressed toward becoming a neighborhood store that serves the complete needs of the community. • The proposed 7-Eleven is located near several businesses that have large employee bases, such as the Bimbo Bakery Outlet (4030 Temple City Boulevard) and the Hermetic Seal Corporation (4032 Temple City Boulevard). Both of these businesses are located to the north of the project site. Furthermore, a new office building was recently approved across the street from the proposed store (9654 Valley Boulevard). By adding a convenience oriented food store with a large selection of products, business people in the area and employees will be able to complete most of their quick shopping needs without traveling to other areas of the community. Residents who live within proximity will also be able to walk to the new store to complete their purchases. Therefore, the proposed off-sale of beer and wine will serve a segment of the City that is not presently being served. The applicant employs a variety of security ;strategies to ensure the safety of their customers as well as the security of their merchandise. Security cameras and public view monitors are installed to deter criminal activity and promote a safe environment. The digital images captured from these devices are stored for up to 60 days on a recordable video surveillance system and 'give 7-Eleven the capability to share images of thieves with the applicant's other stores and local law enforcement agencies. Additionally, beer and wine will be positioned on the opposite end of the store from where the entrance is located. This will force customers to walk the length of the store serving as an additional deterrent. Beer and wine will be merchandised and sold with a high degree of responsibility and conscientiousness. According to the applicant, all 7-Eleven employees must complete a training specific to the sale of age restricted products before they begin their employment. The program trains ' employees on policies, procedures, identifying characteristics of minors, and policies and regulations specific to State law to ensure that the store is prepared and committed to safe and legal sale of age- restricted products. All employees are required to sign an affidavit stating that they are aware of obligations and ramifications should they not comply with the law. In addition to 7-Eleven store policies and procedures, Condition of Approval No. 31 will require all owners, operators, and managers of the establishment to complete the State ABC Licensee Education on Alcohol and Drugs (LEAD) program in accordance with the business operation requirements in the City's Municipal Code. Planning Commission Meeting July 20,2015 Page 19 of 40 PUBLIC NOTICE PROCESS This item has been noticed through the regular agenda notification process, which includes a 300-foot radius public hearing notice to 17 property owners, publication in the Rosemead Reader on July 9, 2015, and postings of the notice at the six public locations and on the subject site. Prepared by: Submitted by: ,1/1114,1:°8- 144°Q—le LIMAAALLe d. Sheri Bermejo Michelle Ramirez City Planner Community Development Director EXHIBITS: A. Planning Commission Resolution No. 15-10 with Attachment"A" (Conditions of Approval) B. Assessor's Parcel Map C. Site Plan/Floor Plan/Elevations D. 7-Eleven Application Support Material E. Map of ABC Licenses 1 I . Planning Commission Meeting July 20,2015 Page 20 of 40 EXHIBIT "A" PC RESOLUTION 15-10 A RESOLUTION OF THE PLANNING COMMISSION OF THE CITY OF ROSEMEAD, COUNTY OF LOS ANGELES, STATE OF CALIFORNIA APPROVING DESIGN REVIEW 14-02 FOR THE CONSTRUCTION OF A 2,400 SQUARE FOOT 7-ELEVEN CONVENIENCE STORE, AND APPROVING CONDITIONAL USE PERMIT 14-01 AND PUBLIC CONVENIENCE OR NECESSITY 14-02 FOR A NEW OFF-SALE BEER AND WINE (TYPE 20) ABC LICENSE, LOCATED AT 9701 EAST VALLEY BOULEVARD IN THE ; C-3D/RM-MUDO (MEDIUM COMMERCIAL WITH A DESIGN OVERLA AND COMMERCIAL / RESIDENTIAL MIXED-USE 0-60 DU/AC DEVELOPMENT OVERLAY) ZONE (APN: 8577-009-026). WHEREAS, on January 30, 2014, ASI Development submitted a Design Review application (DR 14-02) and a Conditional Use Permit application (CUP 14-01) for the construction of a one-story, 2,400 square foot, 7-Eleven convenience market with an off-sale beer and wine (Type 20) Alcoholic Beverage Control (ABC) license located at 9701 East Valley Boulevard in the C-3D/RC-MUDO (Medium Commercial with a Design Overlay and Commercial/Residential Mixed-Use 0-60 du/ac Development Overlay) zone; and WHEREAS, on June 30, 2014, ASI Development filed a Public Convenience or Necessity determination application requesting that the City determine that the Type 20 ABC license for the proposed convenience store would serve the public convenience or necessity; and WHEREAS, Section 17.28.020.A of the Rosemead Municipal Code states that design review procedures shall be followed for all improvements requiring a building permit or visible changes in form, texture, color!, exterior fagade, or landscaping when the property is located in the D-O zone; and WHEREAS, Section 17.28.020.C.of the ,Rosemead Municipal Code provides the criteria by which the Planning Commission may approve, approve with conditions, or deny an application for a Design Review; and WHEREAS, Section 17.30.040.E.2 of the Rosemead Municipal Code allows the approval of off-sale alcohol licenses upon the granting of a Conditional Use Permit by the Planning Commission and sets criteria required for granting such a permit; and Planning Commission Meeting July 20,2015 Page 21 of 40 WHEREAS, Sections 65800 & 65900 of the California Government Code and RMC Section Sections 17.28.020(C) and 17.132.040 of the Rosemead Municipal Code authorize the Planning Commission to approve, conditionally approve, or disapprove design review or conditional use permit applications; and WHEREAS, City Council Resolution No. 2010-34 establishes criteria for evaluating whether public convenience or necessity will be served by the issuance of an on-sale or an off-sale alcohol license when an undue concentration of alcohol licenses or reported crimes exists, and WHEREAS, City Council Resolution No. 2010-34 specifies the criteria by which a finding of public convenience or necessity may be granted; and WHEREAS, on July 9, 2015, 17 notices were sent to property owners within a 300-foot radius from the subject property, in addition to notices posted in six public locations and onsite, (specifying the availability of the application, plus the date, time, and location of the public hearing for DR 14-02, CUP 14-01, and PCN 14-02), and on July 9 , 2015, the notice was published in the Rosemead Reader; and WHEREAS, on July 20, 2015, the Planning Commission held a duly noticed and advertised public hearing to receive oral and written testimony relative to DR 14-02, CUP 14-01, and PCN 14-02; and WHEREAS, the Rosemead Planning Commission has sufficiently considered all testimony presented to them in order to make the following determination. NOW, THEREFORE, BE IT RESOLVED by the Planning Commission of the City of Rosemead as follows: SECTION 1. The Planning Commission HEREBY DETERMINES that DR 14-02 is Categorically Exempt under Section 15332(b) of the California Environmental Quality Act (CEQA) guidelines and CUP 14-01 and PCN 14-02 are exempt under Section 15309. Section 15332(b) of the California Environmental Quality Act (CEQA) guidelines exempt projects where the proposed development occurs within city limits on a project site of no more than five (5) acres substantially surrounded by urban areas. Accordingly, DR 14-02 is classified as a Class 32 Categorical Exemption pursuant to Section 15332(b) of CEQA. Section 15309 of the California Environmental Quality Act (CEQA) guidelines exempt projects that consist of the inspections to check for the performance of an operation, or quality, health, or safety of a project. Accordingly, CUP 14-01 and PCN 14-02 are classified as a Class 9 Categorical Exemption pursuant to Section 15309 of CEQA. • Planning Commission Meeting July 20,2015 Page 22 of 40 SECTION 2. The Planning Commission HEREBY FINDS AND DETERMINES that facts do exist to justify approving DR 14-02, in accordance with Section 17.28.020.0 of the Rosemead Municipal Code. A. The plans indicate proper consideration for the relationship between the proposed building and site developments that exist or have been approved for the general neighborhood; The proposed building and site renovation is located within an established commercial district of the City. The applicant has provided an aesthetically complementary design and the proposed improvements will vastly improve the existing site and its relationship to the commercial district. The proposed project is consistent with the Goal 2, Policy 2.7 of the Land Use Element of the City's General Plan in that it calls for the upgrading of commercial uses by implementing architectural and design reviews of proposals for new buildings. B. The plan for the proposed building and site, development indicates the manner in which the proposed development and surrounding properties are protected against noise, vibrations and other factors which may have an adverse effect on the environment, and the manner of screening mechanical equipment, trash, storage and loading areas; All new lighting will be fully shielded and directed downwards to mitigate glare on adjacent properties. Conditions of approval have been incorporated to eliminate any adverse effects on the environment as a ;result of the proposed project. This development will not generate any permanent impacts to noise levels for the surrounding area. All construction work ,will be required to comply with the timeframe, and decibel levels indicated in the City's Noise Ordinance. Conditions of approval will specifically address factors such as noise, construction hours, screening of mechanical equipment, landscaping, lighting, and the overall maintenance of the property. C. The proposed building or site development is not, in its exterior design and appearance, so at variance with the appearance of other existing buildings or site developments in the neighborhood as to cause the nature of the local environment to materially depreciate in appearance and value; The proposed project will improve the physical appearance of the overall site. The improvements to the site in terms of new landscaping and pavement treatments in the parking lot will provide a marked improvement over the appearance of other buildings at the intersection of Valley and Temple City Boulevards. D. The proposed building or structure is in harmony with the proposed developments on land in the general area, especially in those instances where buildings are within or adjacent to land shown on the General Plan as being part of the Civic Center or in Planning Commission Meeting July 20,2015 Page 23 of 40 public or educational use, or are within or immediately adjacent to land included within any precise plan which indicates building shape, size or style; The property is not part of the Civic Center Plan, precise plan, or land reserved for public or educational use, so there is no special need to create harmony with the general area. Notwithstanding this, the approved design will create a development that is aesthetically complementary to the surrounding area and which has the potential to enhance land values in the general area. This is due to the proposed new commercial building with higher quality materials, a modern design that blends better with the area, and greatly improved landscaping. E. The proposed development is in conformity with the standards of this Code and other applicable ordinances in so far as the location and appearance of the buildings and structures are involved; and The proposed development meets all of the minimum code requirements for the C- 3D/RC-MUDO (Medium Commercial with Design Overlay and Residential Commercial Mixed-Use Development Overlay) zone, and all applicable referenced code sections of the Rosemead Municipal Code. F. The site plan and the design of the buildings, parking areas, signs, landscaping, luminaires and other site features indicates that proper consideration has been given to both the functional aspects of the site development, such as automobile and pedestrian circulation, and the visual effect of the development when viewed from the public streets. Access to the site will be via existing driveways on Valley Boulevard and Temple City Boulevard. The existing driveway along Valley Boulevard is 28'- 4" wide and the existing driveway along Temple City Boulevard is 28'-5" wide. To improve safety conditions at these existing driveways, the City Engineer has added Condition of Approval No. 42 to require that proper signage be installed to prohibit left turns from both project driveways. The parking lot is conveniently located to.the south of the commercial building. All parking lot lighting will be fully shielded and directed downwards to mitigate glare on adjacent properties. Lastly, this new building. will greatly improve the visual effect of the site from the view of the public streets, primarily Valley Boulevard. . SECTION 3. The Planning Commission HEREBY FINDS AND DETERMINES that facts do exist to justify approving CUP 14-01 in accordance with Sections 17.132.040 and Section 17.30.040.E.2 of the Rosemead Municipal Code as follows: A. Approval of the application will not be or incompatible or injurious to other properties or land uses in the vicinity or create conditions materially detrimental to the public health, safety and general welfare;. Planning Commission Meeting July 20,2015 Page 24 of 40 • Incidental off-site sales of beer and wine is proposed for a new 7-Eleven • convenience market at 9701 Valley Boulevard. The existing site has been unoccupied since 1999 and property maintenance is in poor condition. By developing a new convenience market, it is anticipated that 7-Eleven will dramatically improve the appearance of the intersection and enhance the services offered to the immediate neighborhood in which it will be located. By adding convenience oriented food store with a large selection of products, patrons will be able to complete most of their quick shopping needs without traveling to other areas of the community. All applicable City departments and agencies have been afforded an opportunity to review the project and recommend various conditions of approval as set forth in the Conditions of Approval outlined in Attachment "A" of this report. Conditions have been applied relating to.the proposed use, so as to eliminate any negative impacts to the general health, safety, comfort, or general welfare of the surrounding commercial development and the City. According to the Chief of Police the subject site has had no law enforcement responses since 1997. Although the store is located within a high crime area and near a major freeway (Interstate 10), the Chief of Police has indicated that he is in support of this request upon approval of the public safety conditions which include, but are not limited to, the installation of a recordable video surveillance system. Beer and wine will be stored at the rear of the store in coolers and on shelves that are not visible from the exterior. There will be no sales of single can or bottle alcohol. There will be no visible exterior advertising or signage that would signify that beer and wine is sold within the store. There will be no on-site consumption, loitering, littering, sales to minors or other activities allowed that might be associated with establishments that offer on-site consumption of alcoholic beverages. The site will be operated in accordance with applicable City regulations, and is in conformity with the development in and around the project site. Regular site inspections by the Public Safety, State ABC and the Sheriff's Department will be conducted to ensure that the location is monitored for compliance with applicable local, State, Federal laws and shall not be detrimental to the surrounding communities. In addition, conditions of approval have been added to protect the residential neighborhoods near the project's vicinity from being affected by this commercial establishment. Therefore, the incidental off-site sales of beer and wine would not be detrimental to the health, safety, peace, morals, comfort or general welfare of persons residing or working in the neighborhood. B. The use is consistent with the General Plan; . The proposed use is located within an established commercial district of the City, and is designated Mixed-Use Residential-Commercial in the General Plan. The subject property has been unoccupied since 1999. By developing a new convenience market, it is anticipated that 7-Eleven will dramatically improve the appearance of the intersection and enhance the services offered to the immediate Planning Commission Meeting July 20,2015 Page 25 of 40 neighborhood in which it will be located. Goal 2 of the Land Use Element is to expand opportunities for concentrated commercial and industrial uses that contribute jobs and tax revenues to the community. C. The use is consistent with the provisions of this Zoning Code; The proposed Conditional Use Permit is for the off-sale of beer and wine at a new 2,400 square foot 7-Eleven store on an existing 12,380 square foot site. The proposed use has been analyzed and staff has determined that the proposed use meets all the applicable sections of the Rosemead Municipal Code and will complement the existing uses, based on the submitted plans and Conditions of Approval outlined in Attachment "A." D. Processing and approval of the permit application are in compliance with the requirements of the California Environmental Quality Act; Section 15309 of the California Environmental Quality Act (CEQA) guidelines exempt projects that consist of the inspections to check for the performance of an operation, or quality, health, or safety of a project. Accordingly, Conditional Use Permit 14-01 is classified as a Class 9 Categorical Exemption pursuant to Section 15309 of CEQA. E. If development is provided for under the Conditional Use Permit, the project is consistent with the goals and objectives of the applicable standards and Design Guidelines in the overlying district; and The applicant is applying for a Conditional Use Permit for the off-sale of beer and wine at a new 7-Eleven store and upon approval as conditioned, will comply with such conditions as set forth in the Conditional Use Permit. A "convenience store" land use is permitted by right in the C-3 zone. In addition to the Conditional Use Permit request, the applicant is seeking the approval of a Design Review for the construction of a new 2,400 square foot retail building. The applicant has provided an aesthetically complementary design and the proposed improvements will vastly improve the existing site and its relationship to the commercial district. F. In addition to the findings for the approval of a Conditional Use Permit, Section 17.30.040.E2 of the Rosemead Municipal Code further states that prior to approval of a new permit for an alcohol sales establishment, the Planning Commission shall find that the use is consistent with the purpose.and intent of Section 17.30.040 (Alcohol Beverage Sales). This finding shall be in addition to the findings required by Chapter 17.132 (Conditional Use Permits). In making this required finding, the Planning Commission shall consider the following: a. The crime rate in the reporting district and adjacent reporting districts as compared to other areas in the City; Planning Commission Meeting July 20,2015 Page 26 of 40 b. The numbers of alcohol-related calls for service, crimes, or arrests in the reporting district and in adjacent reporting districts; and c. The proximity-of the establishment to residential zoning districts, day care centers, hospitals, park and recreation facilities, places of worship, schools, other similar uses, and any uses that attract minors. As noted in the staff report, State ABC reports that the project site is located in a crime reporting district in which the number of reported crimes is 20% greater than the average number of reported crimes in all the crime reporting districts within the City of Rosemead. The average number of offenses per reporting district in the City is 268.1. A total of 321.7 offenses have been reported in the subject district, which is exactly 20% higher than the average. The City's Chief of Police has reviewed these statistics and indicated that there have not been any law enforcement responses to the sight since 1997. Although the store is located within a high crime area and near a major freeway (Interstate 10), the Chief of Police has indicated his support of this request upon approval of the public safety conditions outline in Attachment "A." The site is surrounded by properties that are zoned C-3 (Medium Commercial) with a RCMUDO (Residential/Commercial Mixed Use) overlay. The closest single use residential zoning district is located 230 feet south of the project site and is separated by a major thoroughfare, Valley Boulevard. Furthermore, there are no schools, parks, or places of religious worship.within 1,000 feet of the project site. Although the reporting district is in a potentially high crime district, the 7-Eleven store will be significantly different from typical liquor stores, which usually offer a wide range of alcoholic beverages, both in terms 'of price and type. The addition of beer and wine comprises a very small percent (1:54%) of the sales floor area and would not exacerbate existing levels of crime or be a magnet for criminal activity. The modest selection will be tailored to provide aisafe, convenient alternative to meet the needs of the consumer base. SECTION 4. City Council Resolution No. 2010-34 establishes the following criteria for evaluating whether public convenience or necessity will be served by the issuance of an on-sale or an off-sale alcohol license when an undue concentration of alcohol licenses or reported crimes exists: A. Whether the issuance involves an existing Ibusiness with a license which is being transferred to a new location, and which will not result in an increase in the total number of off-sale retail liquor licenses or on-sale retail liquor licenses in the City, or in the census tract in which the business would be located; 7-Eleven is a national chain of convenience stores, selling general merchandise including fresh foods, cold drinks, and hot beverages. Beer and wine will account for Planning Commission Meeting July 20,2015 Page 27 of 40 approximately 12-15, percent of the total sales of the store. By including beer and wine with general merchandise, 7-Eleven can better serve the surrounding community by providing customers with the convenience of one-stop shopping. The number of allowable off-sale ABC licenses for this census tract is two (2). Currently, there are two (2) authorized off-sale licenses for this census tract (Lees Market, located at 9726 Valley Boulevard, and Key's Liquor, located at 9442 Valley Boulevard). In order to compensate for the approval of an additional license in the subject census tract, Condition of Approval No. 38 requires that 7-Eleven purchase an existing "Type 20" license from the subject census tract or from an adjacent census tract so that there is no net increase in "Type 20" licenses in the City of Rosemead. B. Whether the business, by reason of its location, character, manner or method of operation, merchandise, or potential clientele, will serve a segment of the City's businesses or residents not presently being served; 7-Eleven would operate the site as a modern neighborhood market and convenience store. The store would provide a wide selection of food and sundry items ranging from milk to household items, prepared and fresh foods, along with soft drinks, gourmet coffee, and other non-alcoholic beverages. The application indicates that the franchise has progressed toward becoming a neighborhood store that serves the complete needs of the community; The proposed 7-Eleven is located near several businesses that have large employee bases, such as the Bimbo Bakery Outlet (4030 Temple City Boulevard) and the Hermetic Seal Corporation (4032 Temple City Boulevard) to the north of the project site and within walking distance. A new office building was also recently approved across the street from the proposed store (9654 Valley Boulevard). By adding a convenience oriented food store with a large selection of products, business people in the area and employees will be able to complete most of their quick shopping needs without traveling to other areas of the community. Residents who live within proximity will also be able to walk to the new store to complete their purchases. Therefore, the proposed off-sale of beer and wine will serve a segment of the City that is not presently being served. C. -Whether the business will be located within 1000-foot radius of incompatible land uses such as public and private schools, day care centers, churches, parks and alcohol rehabilitation centers and facilities designed to operate and serve minors; There are no schools, parks, or churches located within 1,000 feet of the site. The project site is surrounded by properties that are zoned C-3 (Medium Commercial) with a RCMUDO (Residential/Commercial Mixed Use) overlay. Therefore, this use is consistent with the surrounding commercial properties and existing land uses in the general area, with no foreseeable negative impacts to the adjacent neighborhood or adjoining properties; Planning Commission Meeting July 20,2015 Page 28 of 40 D. Whether the location of the business will be in a crime data area covered by Sheriff Department statistics, which has a twenty percent (20%) greater number of "reported crimes" than the average number of report crimes for all the crime data areas in the City, over the previous year. For this purpose, "reported crimes" means reported offenses of criminal homicide, forcible rape,'robbery, aggravated assault,.burglary, larceny theft, and motor vehicle theft, combined with all other arrests for other misdemeanor or felony crimes, except traffic Citations; According to State ABC, the average number of offenses per reporting district in the City is 268.1. A total of 321.7 offenses have been reported in the subject district, which is exactly 20% higher than the average. The City's Chief of Police has reviewed these statistics and indicated that there have not been any law enforcement responses to the sight since 1997. Although the store is located within a high crime area an i near a major freeway (Interstate 10), the Chief of Police has indicated his support of this request upon approval of the public safety conditions outline in Attachment "A." Although the reporting district is in a potentially high crime district, the 7-Eleven store will be significantly different from typical liquor stores, which usually offer a wide range of alcoholic beverages, both in terms 'of price and type. The addition of beer and wine comprises a very small percent (1!55%) of the sales floor area and would not exacerbate existing levels of crime or be,a magnet for criminal activity. The modest selection will be tailored to provide safe, convenient alternative to meet the needs of the consumer base. E. Whether the issuance of the license involves an existing business, which has been located at a site which has had three (3) or more "reported crimes" within the previous one year period; The site has been unoccupied since 1999. According to the Chief of Police, there have not been any law enforcement responses to the site since 1997. F. Whether the issuance of the license would enhance or facilitate the vitality of an existing commercial area without being detrimental to the health, safety, and welfare of the community; 7-Eleven would operate the site as a modern neighborhood market and convenience store. The store would provide a wide selection of food and sundry items ranging from milk to household items, prepared a!nd fresh foods, along with soft drinks, gourmet coffee and other non-alcoholic beverages. By adding a convenience oriented food store with a large selection of products, including incidental beer and wine sales, patrons will be able to complete most of their quick shopping needs without traveling to other areas of the community. • Planning Commission Meeting -- July 20,2015 Page 29 of 40 The beer and wine is stored at the rear of the store in coolers and on shelves that are not visible from the exterior. The applicant will have extensive security measures, employee training, strict policies for sales, age limit monitoring, facility monitoring, and security cameras that help protect the property and improvements in the neighborhood and the general welfare of the City from detrimental or injurious effects to the health, safety and welfare of the community as the result of incidental off-site sales of beer and wine at the store. The existing site has been unoccupied since 1999 and property maintenance is in poor condition. By developing a new convenience market, it is anticipated that 7- Eleven will dramatically improve the appearance of the intersection and enhance the services offered to the immediate neighborhood in which it will be located. G. Whether the off-sale of alcoholic beverages is incidental and appurtenant to a larger retail use and provides a more complete and convenient shopping experience; 7-Eleven is a national chain of convenience stores, selling general merchandise including fresh foods, cold drinks, and hot beverages. Beer and wine will account for approximately 12-15 percent of the total sales of the store. By including beer and wine with general merchandise, 7-Eleven can better serve the surrounding community by providing customers with the convenience of one-stop shopping. The issuance of the license would enhance the customer experience at the store by providing a one-stop outlet for beer and wine for those who are already shopping at the store for other goods such as sundry items, household items, fresh and prepared food, milk, soft drinks, and other nonalcoholic beverages. The store will not contain any type of use which may typically be associated with adverse effects upon the economic health of a neighborhood, such as a liquor store, stand-alone bar or nightclub. The sales of beer and wine will be significantly different from typical liquor stores, which usually offer a wide range of alcoholic beverages, both in terms of price and type. The addition of beer and wine that comprises 1.55% of the total floor area of the existing store (approximately 22 square feet) would not exacerbate existing levels of crime or be a magnet for criminal activity. H. Whether the issuance of the license will promote the goals and policies of the City's General Plan, any applicable specific plan, or any similar policies that have been formally adopted by the City Council; and The General Plan does not specifically designate uses permitted by a Conditional Use Permit. There are no applicable specific plans for this geographic area of the City. Rosemead Municipal Code Chapter 17.16 permits the requested use subject to a Conditional Use Permit within the zones corresponding to the land use designation within the General Plan. The Site is zoned C-3D/RC-MUDO (Medium Commercial with a Design Overlay and a Commercial/Residential Mixed-Use 0-60 du/ac Development Overlay). The General Plan designates the site Mixed Use Residential/Commercial, which allows for a wide range of neighborhood serving Planning Commission Meeting July 20,2015 - Page 30 of 40 commercial uses in addition to mixed-use development. The site is located in a significant commercial corridor. The immediate surrounding area is characterized by a variety of commercial business, including a Bimbo Bakery Outlet (4030 Temple City Boulevard) and the Hermetic Seal Corporation (4032 Temple City Boulevard) to the north of the project site, and residential development. The proposed convenience market is a permitted use in the C-3 zone. Therefore, the use is in harmony with the General Plan and not detrimental to the character of development in the immediate neighborhood. The limited sale of beer and wine will meet the community goal objective to preserve and strengthen viable commercial development and provide additional opportunities for new commercial development and services. Beer and wine will comprise less than 2% of the total sales floor area and comprise less than 16% of the total sales of the store. The store will not contain any type of use which may typically be associated with adverse effects upon the. economic health of a neighborhood, such as a liquor store, stand-alone bar or nightclub. I. Whether any other information supplied by the applicant, or other competent evidence shows that the public convenience or necessity will be served by the issuance of the license. The intent behind offering beer and wine at this store fulfills the commitment of the applicant to save 7-Eleven customers time and money with the convenience of one- stop shopping. According to information provided by the applicant, the 7-Eleven franchise has progressed toward becoming' a neighborhood store that serves the complete needs of the community. The proposed 7-Eleven is located near several businesses that have large employee bases, such as the Bimbo Bakery Outlet (4030 Temple City Boulevard) and the Hermetic Seal Corporation (4032 Temple City Boulevard). Both of these businesses are located to the north of the project site. Furthermore, a new office building was recently approved across the street from the proposed store (9654 Valley Boulevard). By adding a convenience oriented food store with a large selection of products, business people in the area and employees will be able to complete most of their quick shopping needs without traveling to other areas of the community. Residents who live within proximity will also be able to walk to the new store to complete their purchases. Therefore, the proposed off-sale of beer and wine will serve a segment of the City that is not presently being served. The applicant employs a variety of securityi strategies to ensure the safety of their customers as well as the security of their merchandise. Security cameras and public view monitors are installed to deter criminal activity and promote a safe environment. The digital images captured from these devices are stored for up to 60 days on a recordable video surveillance system and give 7-Eleven the capability to share images of thieves with the applicant's other stores and local law enforcement agencies. Additionally, beer and wine will be positioned on the opposite end of the Planning Commission Meeting July 20,2015 Page 31 of 40 store from where the entrance is located. This will force customers to walk the length of the store serving as an additional deterrent. Beer and wine will be merchandised and sold with a high degree of responsibility and conscientiousness. According to the applicant, all 7-Eleven employees must complete a training specific to the sale of age restricted products before-they begin their employment. The program trains employees on policies, procedures, identifying characteristics of minors, and policies and regulations specific to State law to ensure that the store is prepared and committed to safe and legal sale of age- restricted products. All employees are required to sign an affidavit stating that they are aware of obligations and ramifications should they not comply with the law. In addition to 7-Eleven store policies and procedures, Condition of Approval No. 31 will require all owners, operators, and managers of the establishment to complete the State ABC Licensee Education on Alcohol and Drugs (LEAD) program in accordance with the business operation requirements in the City's Municipal Code. SECTION 5. The Planning Commission HEREBY APPROVES DR 14-02 for the construction of a 2,400 square foot convenience store, CUP 14-01 for a new Off-Sale Beer and Wine (Type 20) ABC license, and PCN 14-02 determination, subject to conditions listed in Attachment "A" attached. hereto and incorporated herein by reference. • SECTION 6. This resolution is the result of an action taken by the, Planning Commission on July 20, 2015, by the following vote: YES: NO: ABSENT: . ABSTAIN: . SECTION 7. The Secretary shall certify to the adoption of this resolution and shall transmit copies of same to the applicant and the Rosemead City Clerk. PASSED, APPROVED and ADOPTED this 20th day of July, 2015. Planning Commission Chair Planning Commission Meeting July 20,2015 Page 32 of 40 CERTIFICATION I hereby certify that the foregoing is a true copy of a resolution adopted by the Planning Commission of the City of Rosemead at its regular meeting, held on the 20th day of July, 2015 by the following vote: YES: NO: ABSENT: ABSTAIN: Michelle G. Ramirez, Secretary APPROVED AS TO FORM: Gregory M. Murphy, Planning Commission Attorney Burke, Williams & Sorensen, LLP • Planning Commission Meeting July 20,2015 Page 33 of 40 ATTACHMENT "A" DESIGN REVIEW 14-02, CONDITIONAL USE PERMIT 14-01, AND PUBLIC CONVENIENCE OR NECESITY 14-02 CONDITIONS OF APPROVAL July 20, 2015 ' 1. Design Review 14-0 (DR 14-02), Conditional Use Permit 14-01 (CUP 14-01), and Public Convenience or Necessity 14-02 (PCN 14-02) are approved for the development of a one-story, 2,400 square foot 7-Eleven convenience market with an Off-Sale Beer and Wine (Type 20) Alcoholic Beverage Control (ABC) license, in accordance with the plans marked Exhibit "C", dated July 7, 2015. Any revisions to the approved plans must be resubmitted for the review and approval of the Planning Division. 2. The conditions listed on this exhibit shall be copied directly onto any development plans subsequently submitted to the Planning and Building Divisions for review. 3. Approval of DR 14-02, CUP 14-01, and PCN 14-02 shall not take effect for any purpose until the applicant has filed with the City of Rosemead a notarized affidavit stating that he/she is aware of and accepts all of the conditions of • approval as set forth in the letter of approval and this list of conditions, within ten (10) days from the Planning Commission approval date. 4. DR 14-02, CUP 14-01, and PCN 14-02 are approved for a period of one (1) year. The applicant shall commence the proposed use or request an extension within . 30-calendar days prior to expiration. The one (1) year initial approval period shall be effective from the Planning Commission approval date. For the purpose of this petition, project commencement shall be defined as beginning the permitting process with the Planning and Building Divisions, so long as the project is not abandoned. If DR 14-02, CUP 14-01, and PCN 14-02 have been unused, abandoned, or discontinued for a period of one (1) year it shall become null and void. 5. The Planning Commission hereby authorizes the Planning Division to make and/or approve minor modifications. 6. All conditions shall be complied with to the satisfaction of the Planning Division prior to final approval of the associated plans, building permits, building certificate of occupancy, or any other appropriate request. 7. DR 14-02, CUP 14-01, and PCN 14-02 are granted or approved with the City and its Planning Commission and City Council retaining and reserving the right and jurisdiction to review and to modify the permit, including the conditions of Planning Commission Meeting i July 20,2015 Page 34 of 40 approval based on changed circumstances. Changed circumstances include, but are not limited to, the modification of the use, a change in scope, emphasis, size, or nature of the use, or the expansion, alteration, reconfiguration, or change of use. This reservation of right to review is in addition to, and not in lieu of, the right of the City, its Planning Commission, and City Council to review and revoke or modify any permit granted or approved under the Rosemead Municipal Code for any violations of the conditions imposed on DR 14-02, CUP 14-01, and PCN 14-02. 8. The applicant shall defend, indemnify, and hold harmless the City of Rosemead or its agents, officers, and employees from any claim, action, or proceeding against the City of Rosemead or its agents, officers, or employees to attack, set side, void, or annul, an approval of the Planning Commission and/or City Council concerning the project, which action is brought within the time period provided by law. 9. The applicant shall comply with all Federal, State, and local laws relative to the approved use including the requirements of the Planning, Building, Fire, Sheriff, and Health Departments. 10. Building permits will not be issued in con,I nection with any project until such time as all plan check fees, and all other applicable fees, are paid in full. 11. The numbers of the address signs shall be at least 6" tall with a minimum character width of 3/4", contrasting in color and easily visible at driver's level from the street. Materials, colors, location, and size of such address numbers shall be approved by the Community Development Director, or his or her designee, prior to installation. 12. All requirements of the Building Division and the Planning Division shall be complied with prior to the final approval of the proposed construction. 13. The hours of construction shall be limited from 7:00 a.m. to 8:00 p.m., Monday to Saturday. No construction shall take place on Sundays or on any Federal holiday without prior approval by the City. 14. The Planning staff shall have access to the subject property at any time during construction to monitor progress. 15. All roof top appurtenances and equipment shall adequately be screened from view to the satisfaction of the Planning Division. There shall be no mechanical equipment located on the sides of the building. Such equipment shall not exceed the height of the parapet wall. All ground level mechanical/utility equipment (including meters, back flow preservation devices, fire valves, NC condensers, furnaces, utility cabinets and other equipment) shall be located away from public view or adequately screened by landscaping or screening walls so as not to be • Planning Commission Meeting July 20,2015 • Page 35 of 40 seen from the public right-of-way or other public space within the development. The Planning Division shall approve said screening on the development plan prior to installation. 16. The parking area adjacent to the project area, including handicapped spaces, shall be paved and re-painted periodically to City standards to the satisfaction of the Planning Division. In accordance with Chapter 17.112 of the Rosemead Municipal Code, all designated parking stalls shall be double striped. Such striping shall be maintained in a clear, visible, and orderly manner. 17. All open areas not covered by concrete, asphalt, or structures shall be landscaped and maintained on a regular basis. 18. The on-site public hearing notice posting shall be removed within 30 days from the end of the 10-day appeal period of DR 14-02, CUP 14-01, and PCN 14-02. 19. The site shall be maintained in a graffiti-free state. Any new graffiti shall be removed within 24 hours. A 24-hour, Graffiti Hotline can be called at (626) 569- 2345 for assistance. 20. The site shall be maintained in a clean, weed, and litter free state in accordance with Sections 8.32.010-8.32.040 of the Rosemead Municipal Code, which pertains to the storage, accumulation, collection, and disposal of garbage, rubbish, trash, and debris. All trash containers shall be stored in the appropriate trash enclosure at all times. All trash, rubbish, and garbage receptacles shall be regularly cleaned, inspected, and maintained in a clean, safe, and sanitary condition. 21. The franchise owner and/or operator shall provide for daily removal of trash from the premises and abutting sidewalks or alleys within twenty (20) feet of the premises. 22. The awning shall be kept in good repair and shall be cleaned and maintained on a regular basis. Any awning with holes, tears, rips, or which is significantly faded or stained shall be replaced. Prior to the installation of the awning, a material sample shall be submitted to the Planning Division for the review and approval. The storefront awning shall have a matte finish. The awning material shall have a manufacturer's warranty demonstrating that the material is fade resistant, crack and peel resistant, and mildew resistant. 23. The trash enclosure shall be an integral part of the building design and be of the same architectural style, colors, and materials of the main building. The trash enclosure colors shall match those that are illustrated on the color rendering board, dated July 9, 2015, which was presented to the Planning Commission. The trash enclosure shall be equipped with opaque steel self-closing and self- latching doors. The trash area must be maintained and the opaque doors shall Planning Commission Meeting July 20,2015 Page 36 of 40 be closed at all times. 24. A final landscape and irrigation plan shall be submitted to the Planning Division prior to the issuance of building permits. The landscape and irrigation plan shall include a sprinkler system with automatic timers and moisture sensors. The plan shall include all plant materials, including quantity and container sizes, shown on the landscape plan dated July 7, 2015 with the exception of the following revisions: a. The following plant materials shall be eliminated from the final landscape plan: Laurus Nobilis/Sweet Bay, Rhus Lancea/African Sumac, Carissa G. "Green Carpet", and Gazania "Mitsuwa White." b. The plan shall incorporate five (5) 36" box Crape Myrtle "Muskogee" trees instead of five (5) 15 gallon Crape Myrtle "Glendora White trees; c. The Agave Attenuata shrub shall not be planted under trees due to its tall flower spike; d. The total number of Callistemon "Little John" shrubs shall be reduced to accommodate the plant spread; and a The total number of Lantana "New Gold" shrubs shall be reduced to accommodate the plant spread. 25. Prior to the issuance of building permits, the Applicant shall submit a lighting plan for approval by the Planning Division. The lighting plan shall include a schematic depicting the location of lighting sources, as well as type of lighting proposed. The lighting plan shall address the following criteria: a. Lighting shall be fully shielded to minimize glare. b. Light fixtures shall be architecturally compatible with the structure's design. c. Structure entrances should be well illuminated. d. Lighting and trees should not conflict with one another. e. The design of exterior parking lot lighting fixtures shall be compatible with the architecture used in the development and not be on poles over 22 feet tall. 26. Signs shall comply with the-Commercial Revitalization Guidelines and Chapter 17.116 of the Rosemead Zoning Code. Prior to final inspection, the applicant shall submit a sign plan subject to the review and approval of the Planning Division. The sign plan shall incorporate,the following: a. All signage for the 7-Eleven shall be reviewed and approved prior to the Planning Division final inspection. b. Window signs shall not obstruct the view of the interior of the premises (e.g., sales counter, cash register, employees, customers, etc.) from the exterior. c. No advertisements or illuminated signs shall be displayed that are visible from the exterior of the convenience store which advertises alcoholic beverages. 27. All requirements and appropriate licenses of the State of California and California State Department of Alcohol Beverage Control shall be complied with and maintained at all times. No alcohol is to be sold for the purpose of on-site consumption. Loitering, open containers, and other signs specified by the Planning Commission Meeting July 20,2015 Page 37 of 40 Alcoholic Beverage Control Act shall be posted as required by the ABC. 28. A current letter grade issued to the business by the LA County Department of Health Services shall be properly posted in the convenience store. 29. Alcoholic beverages shall not be sold outside the exterior walls of the retail establishment. 30. The installation of a drive-up or walk-up service window shall be prohibited. 31. All franchise owners, operators, and managers of establishments shall complete a Licensee Education on Alcohol and Drugs (LEAD) program sponsored by the Department of Alcoholic Beverage Control. 32. The records of each franchise owner's and operator's successful completion.of the LEAD training program shall' be maintained on the premises and shall be presented to a representative of the City upon request. 33. No exterior vending machines shall be permitted. 34. The franchise owner and/or operator shall maintain a copy of the most recent City permit, conditions of approval, and operating standards on the premises and shall post a notice that these are available for review on the premises. The posted copy shall be signed by the permittee. 35. Prior to construction commencing, the contractor shall schedule a pre- development meeting with the Planning Division staff to review the conditions of approval and construction plans. 36. Violations of the conditions of approval may result in citation and/or initiation of revocation proceedings. 37. Approval of Design Review 14-02, Conditional Use Permit 14-01, and PCN 14-02 shall not take effect for any purpose until the applicant has filed with the City of Rosemead an affidavit stating that they are aware of and accept all of the conditions set forth in the letter of approval and this list of conditions. Chief of Police Conditions of Approval 38. The franchise owner shall purchase an existing Type 20 ABC license from an adjacent census tract within the City of Rosemead. 39. The convenience store may operate 24 hours, 7 days a week. The sale of beer and wine shall only occur during the hours of 6:00 a.m. to 11:00 p.m. Planning Commission Meeting • July 20,2015 Page 38 of 40 40. The applicant shall post signs stating "Possession of open alcoholic beverage containers on these premises is prohibited by law. CA Penal Code Section 647e. RMC Section 9.08.070" on the interior and exterior of the subject building. 41. Prior to exercising the rights granted hereunder, the applicant shall submit a security plan subject to the review and approval of the City and Chief of Police. The Security plan shall incorporate the following: a. A functioning recordable video surveillance system with 60-day storage capacity, capturing all doors, employee areas (including cash register area), alcohol storage areas, and the entire exterior of the property (including driveways). b. The exterior and interior must remain will illuminated during all business hours. c. Alcohol products, including displays, shall be secured during the hours of non-sales. d. All alcohol shall be stored / displayed away from the doors. e: There shall be no sales of single can or bottle alcohol. City Engineer Conditions of Approval - GENERAL 42. Prior to performing any grading, obtain a permit from the Engineering Department. Submit grading and drainage plans pre the City's grading guidelines and the latest edition of the Los Angeles,County Building Code. The plans shall be stamped and signed by a California State Registered Civil Engineer. 43. A grading and drainage plan must provide for each lot having an independent drainage system to the public street, to a public drainage facility, or by means of an approved drainage easement. 44. Historical or existing storm water flow from adjacent lots must be received and directed by gravity to the public street, to a public drainage facility, or an approved drainage easement. 45. All grading projects.require an Erosion Control Plan as part of the grading plans. Grading permit will not be issued until and Erosion Control Plan is approved by the Engineering Department. 46. All work proposed within the public right-of-way shall require permits from the Public Works Department. 47. Any removed trees from City right-of-why shall be replaced and installed to the satisfaction of the City Engineer and the City Urban Forester. Street trees shall be planted in a manner that provides a minimum clearance of eight (8) feet from Planning Commission Meeting July 20,2015 Page 39 of 40 any existing or proposed sewer laterals to be used to serve the project. The size of the trees shall be minimum 48 inches box. Contact Gary William, Public Works Inspector, at 626-569-2153 per species. 48. A "NO LEFT TURNS" sign shall be installed to prohibit left turns form both project driveways along Valley Blvd and Temple City Blvd. SEWER 49. All existing laterals to be abandoned shall be capped at the public right-of-way to the satisfaction of the City Engineer and the Building Official of the City of Rosemead. UTILITIES 50. All power, telephone, and cable television shall be underground. 51. Any utilities that are in conflict with the development shall be relocated at the developer's expense. WATER 52. Prior to the filing of the final map, there shall also be filed with the City Engineer, a statement from the water purveyor indicating subdivider compliance with the Fire Chief's fire flow requirements. 53. Water hydrant, water meter box, and utilities box shall be located 8-feet away from parkway trees and 3-feet away from driveway approach. 54. Submit a revised plan indicating the location, size, and connection of proposed fire hydrant in City's right-of-way. • I Planning Commission Meeting ' July 20,2015 Page 40 of 40 EXHIBIT "C" Assessor's Parcel Map • • • 8577 9 44770 • �—-,, -ate rs:3F;cmcoi os 3=s„• sc7:D—I---Ik9aa VF:Ci2306$.rol-as ;`°y`, pp -°S=WiFS9W9ao-1.s7 „, SCf1E 1°c 1D0' ,,ate 7 3'- $O H, 4 V,a PDC3L9c�9GCCW1-0n' Z."•:F, 2009 g :. °a`'" Tff12:.Z1; -. A° •c,4, �/ I �-» ``s..v� ,,Fz , �' ` r( J P s+r.�'�"2�- \ ••r4 r 1K4�-NYKYwrwti s us i '_ ls 14 at �'Qr a a3f4 ®.. \ O 4 n 2J . J� BK. .sue �; ®a. 7 :t. a,gyp ' ,A, ce 1 C) 6582 9 ! �'ts O� / a r '.x�z, e i �+1 ID - v tt,t, ■ ' / "--',.-.5,„(=•. l''';' t®-'....---''''''"..11t- 1 f r 'es --f k ,,i -s'., 1 e err }? f,.:w�— ` . !2 k. -'/`,.. �� /` II'1/OiI &----W ' c•1Z te" �. a3o !9�> is / l a ".0,,,.„,„------_,_y '2 Y Jc-,� �IA� SUBJECT SIT s', ' r--,‘,...: " V°-' ', ,,,'L,/ I<9 —d SY��PBda `n ''''',i1",.• 1 \ f AI 900 series parcels on:his page are j^f'+�'I f6 V im' y ` 7 assessed Y the godevelopnrent Agency - �" 3,3.,!..., I,,,eai` .. / O of er se t Ro:emm unless �Q-Y ' 4'12.F , . / e Q otherwise noted. - 4Yy7 v'� �' l 4'.�c`re�" IP � . B 1195 14770 .. \� t`I y7 +y: t1i c:x•+.� A.! 8215 14771 8/ R'' `t$ s� . PARCEL MAP ___P.M.245_11 112 ��„ 'r -1,- ,o''1:O-4,y Ir _,..,.431° 2S SO F.W.Gf3SON;5 TRACT _ 14._R b,-39 �rc_`+t 041.1"`-�- °5e.,. r PDR PREY.A95MT SEv TRACT ND-3749 M B.44-39 Q g�- o° 0..SSOR'S VAR "69 ` ACT NO.1475 LA. R 327-3-5 MUM'OF LOS A.NSELES,CFLF. • ■ i EXHIBIT D Reserved • December 18,2014 Sheri M. Bermejo City Planner City of Rosemead 8838 East Valley Boulevard Rosemead, California 91770 RE: INFORMATION FOR 7-ELEVEN APPLICATION Dear Sheri: Thank you taking the time to discuss the proposed 7-Eleven with us on behalf of our client, Thrifty Oil. As mentioned Thrifty Oil is developing a new retail space on the Northeast corner of Valley Blvd and Temple City Blvd. The intent is to open a new 7-Eleven at that location. The purpose of this letter is to provide the city and police department with the requested details of the proposed store. Over the past years, 7-Eleven has challenged itself to go beyond that of a traditional "convenience store." They have progressed towards becoming a neighborhood store that serves the complete needs of the community. 7- Eleven is proud to offer a complete product line, that includes gourmet coffee and healthy food options such as packaged salads and fruits that are delivered daily to assure the best quality. As a neighborhood store, 7-Eleven incorporates the community into their business model. Each new franchisee is asked to invest and contribute to the community they serve. Although every community has different needs, some of the ways 7-Eleven has helped other areas include donating snacks to community holiday festivities, providing meals to city volunteers, donating recyclable bags to schools for Earth day, and donating money to local schools to add lunch benches. These are just some of the few ways in which 7-Eleven has given back to the community they support. As a neighborhood store, a main concern for 7-Eleven is safety. 7-Eleven is known for being the "eyes and ears" of the community. 7-Eleven integrates a high-resolution, surveillance-camera system into their business. This includes 24-hour closed-circuit video with audio capabilities. They are also equipped with a sophisticated alarm system that would allow employees to contact 911 through the touch of a remote activated device . All employees are trained to report any suspicious or dangerous activity . When consulting with the local sheriff department, there is no large concern that the proposed store with 24- hour operation would contribute to an increase in crime. 7-Eleven considers it a privilege to sell age-restricted products such as tobacco, lottery tickets and alcohol. 7-Eleven makes it a priority to be an establishment that promotes responsible retailing. The cash registers are equipped to require the swipe of a valid identification whenever 1 • Sheri M. Bermejo December 18, 2014 Page 2 an age-restricted product is scanned for sale. 7-Eleven participates in a secret shoppers program in which the store is visited one per month to ensure the store complies with lawful sales procedure. We believe that a 24-hour permit with ABC for the 7-Eleven Convenience Store, provides a unique way to meet all of the convenience needs of the residential, business and commuter populations of the neighborhood. With a complete and varied product line, 7-Eleven has something for everyone. We are committed to responsible and safe retailing, which has made 7- Eleven a welcomed and respected neighbor. 7-Eleven is excited and looks forward to opening a new site in your new neighborhood in 2016! Thank you again for taking the time to allow me to share with you some important information regarding our new store. So that you may get a more accurate picture of the project, attached is the proposal for our security and safety store plans. Please feel free to contact me directly if you have any further questions. Sincerely, )22,4614 � - Monica Krueger 7-Eleven Inc. Sr. Real Estate Representative 909-717-0711 m.krueg0l @7-11.com Included: Security Plan Safety Plan Krueger, Monica 2 . < . . . . . . -`7, --T) -17 -;;` • . . (..,,,,,: ,,,,,''le,! ■i r io 1 . .-,-I1.: ,!, ......;,....,-, •-.-., .,, .., e,'r.,-...7., ,,---,; —1 —ij J.)._ 1;,Y OA', I; :S., (.1_, ils.il .1.'.....1/ t'L 11-/,'..( r.....,' . . ; . 7' ,----i / i"...,.,..,--•".. :-.-..:/' -_,7 ''I',..-). . .: ... , .,,--C.-- -, I{ .1.1 ii 1 i. .. ,--.: ,-., ); i./i ,''...' ,1,,,' /. fi 1-4.,:r ..— .: .; f.r. I i 1.; • ..... .. '....1' ''.....•i.' ;.: .!...K.....•!‘-':,. 1.- ',-, I' t''.'-,...-"'.4'. 1.1. ......1' ,...(q. ,..,' ` ,.;"' — - rr'..• !, . r• I i ., r: • . . .6 ■'• . . • . k P „ .,., . . • 1" i' .I. - — - -- • -.-. • 11,- ...1 __ , ... _ : . . ' .• . . 111.111rl - 1 I r;i' 1 i • b %1 • .f.";•,j, 'fis. '' Vi• ■ ■ 'F ,lit y • .. li!= 'F • ''' l;;; ;t . . . . , .;.• Ri f., •••1.'.■ , 'J,. i. .F.- . :,.. .,;. • ..... , 1 .1 ' 'I' . 1' -----'---7-;, -• , ••• r... • •? ,! •, •!;i ,' .___. • i; . , i • r, •, L ,,.• i , • 1 ill, -•?: . E , . , r t1 • . •., 4: v.o. .,! 1 1 .F .ij,- ',.. 'H, .! ,.! •; ;:' ;; . • k t ...';.... ; , . '} ■! '..1 ;.i :',-; . • '., : ,. • 1' :1 :1 ! 'P. ';. , • A • Al f 7111 :—11.— • .. :.,; .11 . ,. ,2,,,;, • :I. Store Security Plan 9701 Valley Blvd, Rosemead, Ca 91770 Li Physical Security ❑ 7-ELEVEN WILL INSTALL A SURVEILLANCE SYSTEM CONSISTING OF INDOOR AND EXTERIOR CLOSED CIRCUITILITIES, SILENT ALARM PANIC BUTTON AT SALES COUNTER, REMOTE SILENT ALARMS CARRIED BY CLERKS CAMERAS WITH AUDIO CAPABILITIES AND COLORED MONITOR AS YOU ENTER THE STORE. ❑ THE MAIN HUB OF THIS SYSTEM WILL BE LOCATED IN THE OFFICE WITHIN THE STORE. THE FRANCHISEE AS WELL AS 7-ELEVEN WILL HAVE ACESS FROM ANY INTERNET DEVICE AS LONG AS-THEY-HAVE- - - - -- ACESS TO OUR VIRTUAL PRIVATE NETWORK. ❑ SECURITY CAMERAS: THERE WILL BE A MINIMUM OF 15 TO 20 CAMERAS LOCATED WITHIN THE INTRIOR AND EXTERIOR OF THE STORE. 7-ELEVEN INSTALLS 4 CAMERAS AND THE FRANCHISEE CAN ADD AS MANY ADDITIONAL CAMERAS AS WANTED WHEREAS THE 7- ELEVEN CAMERAS CANNOT BE MOVED AND ARE THE STANDARD FOR ALL STORES. BOTH SYSTEMS ARE INTEGRATED INTO THE MAIN SYSTEM. J.:L'.1 4. a. K.::a w , ;! 5,.. La, Li`e, -❑ CAMERAS WILL BE OPERATIONAL 24 HOURS A DAY, 7 DAYS A WEEK AND WILL BE STORED FOR A MINIMUM OF 30 DAYS. THEY WILL BE AVAILABLE UPON REQUEST TO ANY POLICE OFFICER. IT IS EXTREMELY IMPORTANT THAT 7-ELEVEN PROVIDES A SAFE ENVIRONMENT FOR ALL OUR NEIGHBORS, CUSTOMERS AND EMPLOYEES. ❑ OUR MAIN POS REGISTERS ARE POSITIONED DIRECTLY NEXT TO THE FRONT DOORS; THE EMPLOYEES CAN THEN SEE DIRECTLY OUT IN FRONT OF THE STORE. THIS WINDOW IS CONSIDERED OUR SECURITY WINDOW ❑ AND THERE WILL BE NO WINDOW BANNERS AS TO CREATE THE FISH BOWL EFFECT. BOTH CUSTOMERS, EMPLOYEES AN D THE POLICE HAVE A CLEAR VIEW INTO AND OUT OF THE STORE. . ❑ VAULT DOORS CONTAINING ALCOHOLIC BEVERAGES ARE PHSICALLY LOCKED DURING PROHIBITED NON SELLING HOURS. ❑ LOCKED VAULT DOORS & RESTROOMS CAN BE REMOTELY CONTROLLED FROM THE SALES COUNTER BYA SALES ASSOCIATE IF REQUIRED. 1 rf { i � 1 n ` ,.7/ ,.r t $ FT" 1 (1_,V { MI/ . ❑ Operational Security, ❑ CASH CONTROL- CONTRACTUALLY STORES ARE REQUIRED TO DO DAILY DEPOSITS OF ALL CASH RECEIPTS TO MINIMALIZE CASH LEVELS AT THE STORE AT ANY GIVEN TIME. LIMITED-CASH WILL BE KEPT ON PREMISE IN A WELL SECURED LOCKED TIMED SAFE. ❑ POS REGISTERS- ONE REGISTER IS USED AT NIGHT AFTER 11 PM. ALL BILLS $20 OR LARGER ARE IMMEDIATELY DEPOSITED INTO THE TIMED - - - SECURED-SAFE. - - - - - - - - - ❑ FRONT DOOR SIGNAGE & LOITERING- WE POST STORE HAS LESS THAN $30 AFTER DARK AND TIMED LOCKED SAFE, CLERK CANNOT OPEN ON THE FRONT DOOR WINDOW. ALSO POSTED ON THE STOREFRONT IS NO LOITERING AND THE ORDINACE #. ❑ AGE RESTRICTED PRODUCTS- THIS STORE WILL HAVE A RESTRICTION DEVICE ON ALL REGISTERS THAT WILL HALT ALL AGE RESTRICTED SALES , REQUIRE A VALID DRIVERS LICENSE, MILITARY ID OR PASSPORT TO BE SWIPED THROUGH THE MACHINE TO ALLOW THE SALE TO PROCEED: i it ! i' " 'J r8 �4f • f. i Il �" Yf �Y/ [�� �! �� I':�ryr iii 1 ,' 1� e 7 r1 r n ( • a r r 1� s 17 + + t + f + r. t 1 7 j it JJ�� / �, y y p/ 1 II 1 l- ?- Ir, + a_«_ L�"Ow �'r A! �9r• _'`r \....F �� bt (� 9�i ❑ HOURS OF OPERATION— 24 HOURS , SEVEN DAYS A WEEK ❑ LIGHTING— CI STORE-WILL BE WELL LIT BOTH 'INTERIOR AND EXTERIOR ❑ 7—ELEVEN TO PROVIDE'ADDITIONAL LIGHTING TO THE EXTERIOR OF THE PREMISE INCLUDING THE BACK PARKING LOT AND FRONT APRON TO CREATE A SAFER ENVIORNMENT ❑ CLEAN AND ORGANIZED WITH CLEAR SECURITY WINDOW TO CREATE THE " FISH BOWL " EFFECT — ❑ CREATING A SAFE SHOPPING ENVIRONMENT FOR OUR CUSTOMERS. ❑ , LITTER CONTROL—REMOVAL OF ALL LITTER FROM THE FRONT STORE APRON/SIDEWALK AND BACK LOTUNDER THE STORE CONTROL TO BE DONE MINIMALLY OF TWICE DAILY. • ❑ GRAFFITTI— REMOVAL OF ALL GRAFFITTI WILL BE DONE WITHIN 24-48 HOURS OF KNOWLEDGE OR NOTICE. ❑ SECRET SHOPPER PROGRAM— TO ENSURE ALL STORES AND EMPLOYEES ADHERE TO ALL SAFTEY AND SECURITY POLICIES AND PROCEDURES.DONE MINIMALLY MONTHLY. - Security-Training Programs • 7-Eleven's Crime Deterrence Program trains employees on four primary crime deterrence components: Visibility into and out of the store, bright interior and exterior lighting, cash control with no more than $50 in the register during the day and $30 at night, and store-personnel training. • 7-Eleven's Operation Alert Program trains employees on operation procedures that will discourage robbery and emphasizes a no-resistance policy toward robbery. The program was adopted by the National Crime Prevention Institute of the Urnversity of-Louisville- and-is taught to-law en#or-cement_officer_s __ . ._ throughout the country. • 7-Eleven's Come to Age Program trains employees on policies, procedures, identifying characteristics of minors, and policies and regulations specific to state law to ensure all stores are prepared and committed to safe and legal sale of age-restricted products. POS System. All employees are required to sign an affidavit stating they are aware of obligations and ramifications should they not comply with the law. All employees must complete this program before they can begin working and selling in a 7-eleven and it is recommended that they recertify every 6 months. .,. 0 0 0 0 I' • Guiding Principles . .i; - Psponsible Retailing. 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Operation Chill is 7-Eleven3 s It award-winning youth crime :. prevention reward program • • 1 II enabling local law enforcement i, , ? - • • I to "ticket" kids caught doing a • , . c,] TL 1 � � t ood deeds with a free Slur ee coupon. � - _ —•.i • tr ' I' i 'u p. ' •* V Since the program's inception, 7 ., ; 1 4 e.- -1 " , r , I -- Eleven-has-donated--more-than- - __ ° ; �ir,, ° x ,r + 10 million Slurpee coupons • 1 ,:'' . : ,�_ '� , ,,r.,-- � _ ;. nationwide. 0 fir"=- `` ,� ,t 4j.rc - - 1 ' a^ i a , i-u < ' t c. �y t I. t Slurpee Inokafineves _ , 7-Eleven donates Slurp-- coupons to local schools for r teach( rs to enckuragekpeward 1 students for: ,i 1 : - y -Attendance L %Timeliness � , '` " -sod grades • / , , -tea' °' -s IN, „. If ,( � k ,," � w ®Academic ompro', em ants , ��,1 , ' , Positive behavior \ 11 r IReading goals to . 0 y CI .I, i. '., 1 ail t P I, l w y 1 xI 4i { 1 I 11 ti •11 i i,`, 9I .1 4 1 ,.I?; 11, f II 1 I. i 11 _ _ _ � I r,, �� I � I -- � ' � 7 _ _ _ _ _ _ _ ci _ — II 1 ,, . 1 ; iI. • ,•1, j Iilj 1 i >r g - ..._. ... 1 ' 1 .4'1 k JI 14 1 1: I:. • • p © m Vicinity Map - - _ PROPERTY WE 119.54'Ni5YEEE'WW ..... 1` '•_ .�_. ,._,-...1-,'","M•• 5 .- ' _ ..SJ j / / / ////// --_� I'I' .i — TCmpIC•CIH` •4nam. _••_ _.•_ •I-� / i� ,f I '' .1.s :Nay`I..Idoat AT .. '_Y" brie)---,. \' t ` - A 1 F !" Mow PI,RnII ,Jlw°" m i---� PROPOSED / ;: ' `• so L CONVENIENCE STORE • .--•" / (1 STORY 2,400 S.F.) w. sl'fE\p 1onte� I:P ASi ll . ® --/ '1 Soulb El Monlc O"m ums _ �/ IlunmAa.&eeh co ems \ /./. A 0 Site Data Information R zoo- 9¢¢ te � N•\\____________,___________\, � __ - __T� O a o APN,0577-000-ON '.....;:0-;:".":":',": • I.`. "PR .. o.m PAReio RAPO:I STALL PER 250 Y OF TOTAL BOSOM AREA I ry C 11 ?-",..1'..- • .•�• REWIRED:2400/250=5.8 5rA iS vftta . 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I..-J -7a:IV :OF, . ; . - _1 - > -'4÷ - '--4-.., .""rj.7-- ,••17-=.'-i"‘.1.,..it'•,gc;1[7..m 41 1.,.,;,' — s. . .• , „ , . t? ‘-' LI i , :-., ' —_•_.........1, 1 . 1E El•, r li Z „ 6 ■ It „,,,,,„,, '"4-'51466mWRIWIII ' 8E111E1 ::1 3, , a 1, i ..... ..- - .=..-. , ,41.._."..7 a ^, *-a • . Proposed Elevations ns TT 4 PROPOSED WEST ELEVATION 5 PROPOSED NORTH ELEVATION A1.1 "'"3/'''''''''' Al 1 "13'"'-''''' ... A1.1 . . GUESS1Ntt 'S HARD.,. ft = THAT S WHY W E CARD. Unfortunately, people don't come equipped with ages ran their foreheads Ia,.,.Ze As retailers, we have a responsibility to our " } customers and to our communities to ensure 1 ' } minors do not have access to age-restricted ' R• products in our stores... ENSURING COMPLIANCE WITH REGULATORY REQUIREMENTS We are pleased to announce the launch of a comprehensive program specifically designed to help you and your employees ensure no minor is able to purchase alcohol or tobacco products from your store. Developed by the Presidents Leadership Council (see attached letter), the elements of the program are: ID AGE POLICY Do vou.know what 27 looks like? Neither do we... so we've made the line a little clearer by changing our ID Age Policy to 30. "FRESH it REFRESH" ID ZONE POP How well We communicate our ID'practices to our customers can help improve customer service... and there's no reason a serious message can't be delivered with humor. Your October POP kit came with fresh vault decals and a counter mat specifically designed to do both. We plan to refresh your ID Zone POP regularly with messaging that will make the point... and maybe even bring a smile. MYSTERY SHOPS One thing that definitely does not bring a smile is a violation for allegedly selling alcohol or tobacco products to a minor. Those come with very serious consequences. To help you and your employees keep your age-restricted product selling skills sharp, you have the opportunity to have your store internally shopped once a month for about$8.00 per shop. See attached "shared cost" Piatiorna8 mystery Shop Program for details. COME OF AGE AWARNESS BINDER Of course an ounce of prevention is worth a pound of cure, but what should you do if you receive a violation for allegedly selling alcohol or tobacco products to a minor? You'll find prevention and cure resources in your Come of Age <,wareness Binder. We suggest you review and discuss the contents with your employees and keep the binder secure and readily available. COME OF AGE AWARENESS WEEK What is Come Of Age Awareness Week? You're experiencing the first one now. It's time set aside once a year for you and your FC - and you and your employees -to sit down together to review and discuss what is... or is not... going right and how you can improve your store's performance with respect to age-restricted product sales and compliance. ONGOING COMMUNICATIONS Guessing's her:... that's why we card. When something arrives on this letterhead, you'll know it contains tips and information that will help you and your employees take the guesswork out of the equation and ensure minors are not able to purchase age-restricted products in your store... regardless of the fact that people don't come equipped with ages on their foreheads! • • G,HEggilr is HARD... YWECARD. THAWS 1M1'� Presidents teal<arsilip Ca m ii Dear Franchisees; Every Franchisee understands the critical importance;of adhering to age-restricted product laws and regulations... but no matter how conscientious we are, we can always improve. In late 2005, our subcommittee - then named the Age-Restricted Product Sales Subcommittee - was charged with'developing tools to help stores improve their compliance with age-restricted product laws and regulations; and in May of this year, we presented this program in a comprehensive package of recommendations to 7-Eleven's Executive Team. While we are proud of this program and know it can make a difference, we also know that it can't make a difference without your support. During this first Come Of Age Awareness Week and those that follow, we encourage you to take the opportunity to sit down with your FC and discuss the materials in your Come Of Age Awareness Binder and to also take time to review and discuss your store's age- restricted product sales policies and procedures with your employees. We also encourage you to participate in the monthly National Mystery Shop Program. These shops can help you better and more quickly assess performance issues and training needs in your store - and $8.00 a month is a small price to pay to protect your business. What's next for our subcommittee? Our work is far from done. While we continue to work on age-restricted product issues, we are expanding our role to include all regulatory issues affecting our stores. Because of this, we have changed our name to Government Affairs and have added several new members to help us: Elias Woldu from Washington, DC, Manjit Purewal from Northern California, and Tariq Khan from New York. • Thanks for your time and attention. Our hope is that you never have the need for any of the Post-Sale Action materials in your Come Of Age Awareness Binder! Regards; 3as Dhillon, subcommittee co-chair- Southern California 3asbull @yahoo.com / 818.571.1711 3livtesh Gill - Central California 323GILL @aol.com/ 209.939.0679 Mike Foster - Missouri Mfoster762 @aol.com/ 314.645.3560 Bill Simmons - Virginia b-Simmons @comcast.net/434.979.3295 Al Haffar - Pennsylvania maherhaffar @yahoo.com/ 610.279.4839 { • OLSS is Sales Associate: Sales Counter: Restricted Sales- "Come Of Age":Alcoholic Be... Page 1 of 6 OL,SSG:Sales Associate: Sales Counter: Restricted Sales-"Come Of Age" Back Alcoholic Beverages • Published 3/30/04 etrail Franchisees, please review the Franchisee Disclaimer before proceeding. The ability to sell alcoholic beverages-beer,wine and liquor-is extremely important to a store.The% to Total Retail of the combined Beer and Wine/Liquor categories make alcoholic beverages the second or third highest selling group of products in the majority of stores.In addition,almost 50%of alcoholic beverage buyers purchase other items including cigarettes,immediately consumable food, non-alcoholic beverages,snacks and services. r E.14s4' F� 43 am" 3�° SF y4 - r 44)-1, 7-Eleven requires all of its stores to completely comply with state laws regulating the buying and selling of alcoholic beverages. 7-Eleven Franchisees are required by their Agreements to comply with all applicable laws regarding the operation of the store, including laws regarding the sale of alcoholic beverages. CAUTION:Penalties for failure to comply with such laws can in some S i Oi' states include, but are not limited to: ► Termination of the employee who violated the law,depending on the Franchisee's policy or local Division policy for corporate employees; ► Fines and/or jail sentences for the employee and/or Franchisee or Corporate Store Manager; Loss of the store's alcoholic beverage license; • ► Possible closure of the store. Know the lawl You must learn the applicable laws, legal restrictions and store policies for selling or refusing to sell alcohol beverages. It is against the law to A. Sell to someone who Is underage (a minor); B. Make a second-party sale; - C. Sell to an intoxicated person; D. Sell after hours; OLSSG: Sales Associate:Sales Counter:Restricted Sales- "Come Of Age":Alcoholic Be... Page 2 of 6 • E. Open or drink alcoholic beverages on the store premises, including the parking lot. (Called "on-premises consumption".) Preventing Illegal Alcohol Sales It 1s important that you follow these guidelines to protect yourself,your store and your customers. A. Preventing Sales to Minors States vary on minimum age requirements for buying alcoholic beverages (beer, wine,liquor). 1. You must know the minimum age for a customer to buy alcoholic beverages in your store. 2. If the customer appears to be under 27 years of age,you must check the customer's I.D. to determine if the person Is of legal age to buy beer, wine or liquor.Once you ask for I.D.,you must refuse the sale if the person cannot show proper I.D., even if it Is obvious they are 25+ years old. 3. You must refuse the sale if the customer is not of legal age or If the I.D. is not valid. Legal Age for Buying Alcohol in Your Store Ask your Store Operator to tell you the legal age(s) for your state: ' The minimum age for buying beer and wine. " The minimum age for buying alcohol, if you sell it in your store. Checking I.D.'s It is not easy to determine if a person is old enough to buy alcoholic beverages.The safest policy is,WHEN IN DOUBT,CHECK I.D. Franchisees:In some areas the consequences of violations of the S i OP' laws regarding selling alcoholic beverages are extremely severe and — could result in the loss of the business. Franchisees in those areas may wish to consider instituting a "Mandatory I.D." policy In their stores. Corporate Stores:Store Managers should ask your Field Consultant if there is a Mandatory I.D. policy in your Market. Some states have mandatory I.D. checks. In these areas the customer's age does not matter. You must verify the age of all customers wanting to buy alcoholic beverages. Each state has its own rules for acceptable I.D.'s. Store Operators should check with your Field Consultant to see what is acceptable in your area. Most states will allow you to accept the following forms of identification: ■ Valid state driver's license. (Do not accept a temporary driver's license.) ' Government issued identification card with photograph. ► Valid state issued identification card with photograph. Valid state driver's license-What to look for: ' The license has not been altered or tampered with In any way. ► Both the photo on the driver's license and the person presenting the license are the same person. ► The customer matches the description on the driver's license; I.e., eye color, height, weight and approximate age. The driver's license shows a signature. 'OLSSG: Sales Associate:Sales Counter: Restricted Sales- "Come Of Age":Alcoholic Be... Page 3 of 6 • ' The driver's license shows a date of birth. ► The driver's License is current-not expired. NOTE: Many states use an attachment to the license to indicate that an extension is valid for the license or a new one is being sent to the customer.These are valid proof that the license has not expired. Valid government or state issued identification with photo-What to look for: The I.D. has not been altered or tampered with in any way. ► Both the photo on the identification card and the person presenting it are the same person. h The I.D. gives a description that matches the customer presenting it. h The I.D. shows a date of birth. ► The I.D. Is current- not expired. CAUTION; If the I.D. the customer presents does not meet the �s I OP above requirements and he/she cannot produce a valid I.D., REFUSE --- TO MAKE THE SALE! Unacceptable Forms of I.D. Each state has its own rules about what is and is not acceptable I.D. Ask your Store Operator(or Field Consultant) for specific information for your area. In most states you cannot accept the following forms of I.D. as primary proof of age: h Birth certificate h Passport(valid in some states; ask Field Consultant) h School or work I.D. ► Social Security Card h Professionally printed "Identification Card" ► U.S. Military card with no photo and no date of birth If you receive one of these unacceptable forms of I.D. and the customer does not have another acceptable form of I.D., REFUSE TO MAKE THE SALE! B. Preventing Second-Party Sales A second-party sale occurs when an adult buys an alcoholic beverage for a minor(someone who is underage). Spotting second-party behavior-What to look for: ► A minor hanging around the inside or outside of the store after being refused an alcoholic beverage purchase. A minor approaching ("shoulder tapping") or giving an adult money. h An adult from the same car as a minor who has been refused. CAUTION:If you see evidence that a second-party sale is being S I oe arranged, REFUSE TO MAKE THE SALE! (Be sure you have specific — evidence to back up your refusal to sell the alcoholic beverage you believe the adult is trying to buy for the minor.) C. Preventing Sales to an Intoxicated Person It is against the law to sell an alcoholic beverage to an intoxicated (drunk) person.The law also says you must make "reasonable efforts"to make a firm decision about whether a customer is intoxicated. • OLSSG: Sales Associate: Sales Counter: Restricted Sales- "Come Of Age": Alcoholic Be... Page 4 of 6 CAUTION: Selling to an intoxicated person can result in aii the legal SIQI''' and other penalties mentioned earlier in this document. In addition, you may be held partially responsible if the intoxicated customer is involved in an accident after buying the alcoholic beverage from you. When determining if a customer is intoxicated or not, look for more than one of the following behaviors or clues: • Staggering ' Jerky head movements ' Swaying Wet/red eyes Bumping into things Sleepy facial appearance or drowsiness Dropping things Shifting or unsteady eyes ' Slamming vault door ' Smell of alcohol Counting too much/ not enough change ' Annoying other customers ' Loud voice ' Pushing or shovi ng Giggling or loud laughter ' Sudden flash of anger Slurred speech ' Argumentative Remember to observe these behaviors or cues in combinations.If you see that a customer is staggering and at the same time talking with slurred speech and smells of alcohol, it is reasonable to assume intoxication. If you make a judgment based on a single behavior or cue or on one thing you see a customer do or say, you may make a mistake. Examples: 1) You see a customer swaying while walking in the store. Is the person drunk?Or is the person dizzy, handicapped or ill? 2)A person slurs his/her speech. Is the customer tired, iii, handicapped or is it his/her normal speech pattern?Or is he/she drunk? ••"--- CAUTION: If you determine that a customer is intoxicated and the 15101,1 customer tries to buy alcohol beverages, REFUSE TO MAKE THE SALE! If the customer just throws the money on the counter and leaves with the beer,write down a description of the person and get the license plate number of the car if possible. Call the Loss Prevention Hotline (1-800-555-2620) and report the incident immediately. D. Preventing After Hours Sales Most states have certain hours/days when it is legal to sell alcoholic beverages. (For example: Monday - Saturday 6 a.m. to 2 a.m.,Sunday 8 a.m. to midnight),In some areas the legal hours for beer and wine are different from those for liquor.The periods of time when it is not legal to sell,are called "after hours" or"restricted hours". NOTE: Customers often want to buy alcoholic beverages at the last minute.They may already be in the store shopping or rush in wanting to buy. (If you have customers who appear to be shopping for beer, wine or alcohol, give them a courteous 5 or 10 minute warning that restricted hours are about to begin so they should make their purchases immediately.) Restricted Selling Hours and Procedures for Your Store Ask your Store Operator to tell you the legal times for selling alcoholic beverages in your state: Beer and Wine Liquor From To From To Monday - Friday / / Saturday / - / OLSSG: Sales Associate: Sales Counter:Restricted Sales-"Come Of Age":Alcoholic Be... Page 5 of 6 Sunday ( / Special Restrictions: Holidays,election days,single cans,single quarts, etc. Also ask your Store Operator if there are any special procedures for"closing our or stopping alcoholic beverage sales during the restricted selling hours. (Some stores have locks for the vault doors where alcoholic beverages are displayed. These can be locked during restricted hours. Other stores have other restricted hours procedures for alcohoiic beverages.) To prevent after hours sales In your store: ► Follow your store's procedures for closing out alcoholic beverage sales Just prior to the beginning of restricted hours. o Call your local time service prior to restricted hours to be sure your store clock is accurate. ► Always determine the time using the store clock. Do not use a customer's watch to determine the time. • 5 ��, CAUTION: If a customer tries to buy alcohol beverages during restricted hours, REFUSE TO MAKE THE SALE! If the customer Just throws the money on the counter and leaves with the beer,write down a description of the person and get the license plate number of the car if possible.Call the Loss Prevention Hotline (1-800-555-2620) and report the incident Immediately. - E. Preventing On-Premises Consumption Alcoholic beverage control regulations do not permit: ► Customers opening the container or drinking beer, wine or liquor in the store. ► Customers opening the container or drinking beer, wine or liquor on the apron or in the parking lot. ► Employees opening the container or drinking beer, wine or liquor in the store or on the premises, including the parking lot. Most on-premises consumption occurs after the alcoholic beverage has been purchased. It often occurs in the parking lot, especially if there is a group of • people loitering there. Responding to on-premises consumption If you see someone opening an alcoholic beverage in the store or out in the parking lot: You must tell them that it is against the law. ► Be quiet and calm,but firm. ► You may wish to say something like, "Store policy and the law do not allow alcoholic beverages to be opened or consumed in the store or parking lot." ► If they will not stop, call the police. Refusing to Sell Alcoholic Beverages to a Customer Alcoholic beverages cannot be sold: To any person who is under the legal age(a minor),or appears to be under the legal age and does not have proper identification. ► To any person who appears to be making a second-party purchase for a minor. `OISSG: Sales Associate: Sales Counter: Restricted Sales - "Come Of Age":Alcoholic Be... Page 6 of 6 I. To any person who is Intoxicated or appears to be under the influence of alcohol. ' Except during the legal hours for alcoholic beverage sales. The following procedure for refusing an alcoholic beverage sale to an underage customer, a customer trying to buy for an underage person, an intoxicated customer or a customer trying to buy after hours will help you successfully refuse the sale, avoid unnecessary confrontation and maintain customer relations. When you have made a firm decision to refuse an alcoholic beverage sale: 1. Use a firm,formal statement. ► Say, "I'm sorry(sir or madam), but I am not permitted to sell you that(beer, wine, liquor)." ► Keep a quiet but firm and pleasant tone of voice. ' Keep the discussion as private as possible. 2. Remove the alcohol. ► As you are completing your firm, formal statement in Step 1, remove the alcoholic beverage from the counter and place it on the shelf or floor behind the counter. (This helps discourage the customer from trying to convince you to change your mind about the sale. It also prevents the customer from grabbing the alcohol and leaving the store - with or without paying.) ► Continue to maintain eye contact with the customer as you are removing the container. At this point, the customer may ask why you are refusing the sale. 3. State store policy and the law. ► Customer is under the legal age: Say, "Store policy and the law do not allow me to sell(beer, wine, liquor)to customers under the age of ► Customer appears to be under 27 years old and does not;have proper I.D.: Say, "Store policy and the law do not allow me to sell (beer, wine, liquor) without proper Y.D." ► Second-party sale: Say, "Store policy and the law do not allow me to sell(beer, wine, liquor) as a second-party sale for an underage person." (You may need to describe the underage person and the behavior you saw that made you decide this is a second-party sale.) ► Intoxicated person: Say, "Store policy and the law do not allow me to sell you this(beer, wine, liquor). ► After hours: Say, "Store policy and the law do not allow me to sell alcoholic beverages between the hours of and +t„ Turn your side to the customer,if he or she persists. ► Do NOT turn your back to the customer/ • Do necessary work behind the counter. ' Ask the next customer if you can help him/her and do so. a L itARt June 03, 2009 To Whom It May Concern: This letter is to confirm the participation of 7-Eleven, Inc. in The BARS Program. As you may know, The BARS (Being A Responsible Store)Program is a voluntary, licensee-paid service that monitors one element of a store employee's job—do they ask for ID of customers under 30? Each month,BARS Program checkers (ages 21-25)visit every store, performing mock purchases of alcohol and tobacco products. Before ringing up the sale,they monitor if ID is asked for by the employee. If so, a Green Card is presented to the employee. If not a Red Card is given, reminding them that asking for ID is part of their job. It is important to note that the California convenience store market has numerous national retail companies. However, 7-Eleven, Inc. is one of a handful of multi-state retailers to include The BARS Program as part of their ongoing sales training for alcohol and tobacco products. We offer our service to retailers, and count on their voluntary participation to make our business grow. The 7-Eleven, Inc. management team has been a great support to our business, taking the lead in their market sector. Should you have any questions or require more information about The BARS Program, please do not hesitate to contact me. Sincerely, David K. Gaudet President The BARS Program place one of the most comprehensive crime- staffers and cash registers clearly visible . -119 • deterrence programs in the convenience from the street. That is why 7-Eleven puts store industry. the cash register in the front of the stores . EL V ll 7-Eleven developed and implemented its and keeps windows in front of the sales robbery and violence deterrence program in area free of signs and merchandise so 1975-76 based on research interviews with police and others can see inside. It's called Crime- Deterrence convicted robbers. The program has been the "fishbowl" effect because store continually updated with ongoing research. employees are on display for passersby, Program 7-Eleven's crime-deterrence program is including police, to see. As part of a based on four primary components of nationwide remodeling program, the An overview of visibility into and out of the stores, lighting, company installed bright interior and exterior 7.-Eleven stores' effective cash control, and store-personnel lighting. program to provide a training. Additionally, 7-Eleven has installed safe shopping and video surveillance systems in its stores. TIMED-ACCESS SAFES working environment "OPERATION ALERT" TRAINING Research also shows that keeping less • 7-Eleven corporate-store employees and than $50 in the cash register deters 80 p percent of potential robbers. Most robbers new franchisees participate in a multi-media say the "risk" is greater than the "take"for More Than 30 and computer-based training program and that small amount of money. Years of Research are supplied with comprehensive resource 7-Eleven store employees are instructed materials on crime deterrence and violence to keep no more than $50 ($30 at night) in Store-Personnel avoidance. the cash register. Signs notify would-be Training Program The program, called "Operation Alert", _robbers_that less than.$30 is kept_in_the _ includes information on security procedures, cash register after dark and that the store Timed-Access Cash proper store maintenance, violence staffers cannot open the safe. All 7-Eleven Controllers avoidance and recommended behaviors for stores use a Timed-Access Cash Controller managing a robbery or other potentially to keep a minimal amount of money in the Bright Lighting violent encounter. register yet still serve customers efficiently. Inside and Outside The training emphasizes the high value One section of the timed-access safe the company places on the safety of all 7- contains a locked drop-safe where large Closed-Circuit Eleven store personnel and customers, and bills and checks are deposited by the clerk. Television 7-Eleven's no-resistance philosophy toward Another section dispenses change (coins or Surveillance Cameras robbery. At 7-Eleven, the safety of store bills) only at predetermined time intervals. personnel and customers is more important than protecting the company's money or STATE-OF-THE-ART VIDEO For more than 85 Years, 7-Eleven has property during a robbery. CAMERA SYSTEMS been American's neighborhood food store, bringing convenience into the lives of THE "FISHBOWL" millions. As part of its commitment to the 7-Eleven has spent millions of dollars to communities it serves and its neighborhood install and maintain state-of-the-art video store employees, the company nd its neighborhood put o in Research indicates that robbers do not camera systems and alarms in its stores like stores that are brightly lit, with store nationwide. This system includes a 24- hour, closed-circuit video camera with audio 1976 -A six-month follow-up study in 1985 study, which indicated robbers still capabilities and a high-resolution color Houston indicated the same 30 percent looked for the same factors. monitor mounted in clear view of the decrease in robberies. The message customers: The alarm system includes fixed was that robbers steal for cash, and if 1996—7-Eleven completed a and remote-activator devices. stores reduce their cash availability and nationwide installation of closed-circuit publicize it, they can deter robberies. television systems and alarms in its FACTS The robbery deterrence program — stores. The company updated its including training for store personnel, robbery deterrence/violence avoidance > The robbery rate at 7-Eleven stores has cash management, additional field staff training program for store personnel. decreased by 65 percent since 7- • security managers, posters, signs and Eleven's robbery deterrence program decals-was adopted companywide. 2003—7-Eleven supported a survey by was implemented in 1976. Athena of teenage robbers to see if the 1980—A study for 7-Eleven by Athena younger robbers looked at things 7-Eleven is recognized in the Research Corporation (Athena) found differently than did the adult robbers: convenience store industry and by many that security cameras and alarms did not The study found that they look at the law enforcement agencies as the first reduce the robbery rate in the target and security measures in major retailer to institute a formal crime experimental stores. 7-Eleven began essentially the same way, with escape deterrence program nationwide. installation of timed-access cash route and money being the most controller safes in its stores. important factors: > 7-Eleven's Operation Alert Training Program has been certified/approved in 1985—7-Eleven supported a survey by 2004—The Operation Alert training several states'. Athena of armed robbers in prison. The program was updated including results indicated robbers still looked for computer-based training for all stores. HISTORY OF 7-ELEVEN'S the same things in stores targeted for ROBBERY DETERRENCE robbery—cash availability and visibility 2005—7-Eleven began installing new PROGRAM into and out of the stores. safes with high-speed bill acceptors and additional security and accountability 1975 —The Western Behavioral 1991 —One part of a three-part study by features. Sciences Institute, in conjunction with 7- the National Associations of Eleven stores, conducted a robbery Convenience Stores showed robbery • 2007—"Operation Alert"training, deterrence study with a grant from the decreased in the first year after including visibility, lighting and cash U.S. Department of Justice. In the test installation of high-resolution, closed- control has been reemphasized in all of stores, robbery deterrence measures circuit television systems and alarms. its stores. recommended by robbers were implemented in order to determine their 1993—7-Eleven began nationwide 2012 - Began converting all 7-Eleven impact on crime. These steps included installation of closed-circuit television stores' in-store surveillance camera training employees in robbery systems and alarms in its stores as part equipment from VCR to digital video deterrence, reducing available cash and of its nationwide remodeling program. with state-of-the-art capabilities/ removing signs from store windows. The technology. This system includes a 360- result was a 30 percent decrease in 1995—Athena conducted new research degree camera, ability to pan, tilt and robberies in the test stores. of armed robbers in prison to update its zoom, and images are recorded to a hard drive. "*`.y5, zt >"' „ ,,°'..., 'T,-. ;.,,_:,�_" •' c _ _.___.__...__.�_�r °- .�.ua.r,_.___. __._ mom"`s-. ^.- ®._ r�_a_.,...�.._..r,w_,.rr$ � _ .,._e..._.__,._ ''"'�,_„„- ELEVEn: 7-Eleven Programs to Deter Loitering • Determine issue — day-laborers, panhandling or teens loitering o Determine local ordinance • Ensure unobstructed lines of sight so that external activity can be easily monitored and viewed • Train store personnel on how to handle to ask loiterers to leave the premises • Maintain a clear line of sight into and out of the store front windows and a well-lit--and-litter-free-parking lot and store sidewalk o Post "No Loitering” signs • Engage local police when there is a problem o Consider piping classical music outside to encourage loitering teens to leave o Work with municipality to communicate services that assist panhandlers, day-laborers • Support local day-laborer/job center o Discontinue sale of single bottles of high-alcohol-content beverages 1 • • 1 ,, , 1 , p E 1 , . . , , 0 ! flAllu „ ALIE ,l 'iT II lin!: '17 ARE WE AT RISK FOR (i......,..R1 Lir 'A Is liP.sicwertzsy mad clniseff _ g 11-xs Ile mks rmultnate_azy it the nails An ilfm gene a Eirrifty? - 4 ihom rewrites E61112111131111M Mid-.eir rime il:zur SO E,,..-di? A Is fit of Ilwe mules murder Bailed frum the autsde? 'A-Is ne.tales assrecute busy er dr=irtell' Dues le rodim=cote rgrza-e ranee guests? 1 .1. 'A'ke alley-'Avg plates autsde fie AuLi0e? _ , .i. - . , .....- A Arm filter.5111VCECM EMS or pencil anizarle t REDUCE OUR iiiiiiiiEi•.1! iiiSi( ---z.,-, _ - _. , __ _ _ - I Make the stem.unerchnctime Ila makers: , 'szr-----.t- , ---- . A 4 Ike?the sir:nand,den.and iittell-stkesi 4- -' - - ---,:m-=---1-',.. A vzi-o- ham fire regretters lithe!the ricge is errqty ,- 7 Kmp the sem ctunter in WI view Fr=the cr2tskl . ,,-.0- —_ sw---, .. -:,.. 14- 14 ' . _ An al utzrz.,PEW aid nutrrhuathse th,74 151=It.thiri_ang from ernsZe. '_,-- A Pine=intro nati set eat end Flirt Call 1:ECM -.. 1,-. Spat passIfe hiding placm 3111millE: ,, 1 fhtice passslieescape naiei A Lex&for Imo-[thin:rig anti dadr.,nzrzes ____ . ___-- 1 Ele,alert a el timm: fr r t Pa-ji eteatirea Is Vika happens kat&ard Olio&the --- - A ffsirly Were ui mrspunaus--cars cr r•Arit,.- , , , - _ Greg eierinane mkt)E111333 ec stire: 4 •--, ..., , ill L 'A. Mr n2=el ffitil guest ° um: p.th-...Anen. register fund nu a orthiera nal ,_ 6 1 A' Pine sure wieners seeyriu aTillka'dee rz i t - i-'13-1 -' A'Abeam register rash level lark$.2101 1 1 • •fake 5211E-C3dETizt are nn axa mein _, _ . . " :Intl'a' i -1 ' WHAT II- A RuBBLiti HAPPlci SIP —r • i arigE-Erivit?MI Re mien --. - - - - --. I m2 burr Etahm dr MZEEMEN395.6 rdricitgds NI tkl IMRE El Mink 6351&knew sEfetir - - • illanneagestithetyltaimbisriteeihn II Bad pidlauseilanners iiillIngi t..., * - r,atfijrthe- MilrIE IrlikiEt -_,-_ °-use weipcm zjitir di ''bi. • &Tali . . r Y • LEE&-Ebbs krents5m nimmittorp-eurie,. Ctlf '‘-a— te • Nom— . 0 ,,a, watpan-keneshae III E Ile doe&mewl k akiii EECI111 sew — .. .T.!I Dal barn:01w atimif.asside mrprisa.: R. E arigir.i3 Eie hanITay lude.EEL id gB dim __' diligg or Melo Ifte utter.- , . i n • . .......,..miendettiel kir mks III-ludo:an Inklas"istuiptievileze I. IRm 1 El Pokenteddluitishiepzi Ircretfifernhis' s ' uti inkrillca • is szeeretsrie-iffkLerleum lid R71-1. atraideitE mic •H 7-1i1 1- - - • Ifpff _a Lateieritphreaierss.= isre 7 11E01 EJIME sp li, - stmertisariflerytu knerralneifieTil IIIII1111F- . la WIDEN]Mrepurting EDIMErieS,ilia BRINE EMXIIII liecalled iD mut all S.:1120unit Asset P.mIED)lan-Refai.'; Comm al 1-11ED-55 -2E2E r. --m7 . , _ ELIVEG1 Rb ELEVEII • ill° What all 'Store Associates should know ROBBERY PREVENTION STANDARDS MAKE THE STORE ATTRACTIVE TO OUR GUESTS,UNATTRACTIVE TO ROBBERS • Keep the store neat and clean • Keep it well stocked • When there are no customers in the store, get away from the sales counter by sweeping, dusting, cleaning, stocking, etc. KEEP THE'SALES COUNTER IN CLEAR VIEW FROM OUTSIDE THE STORE • Move any posters or displays that block the registers from view outside. • After dark, remove any displays a robber could possibly hide behind. • If you stock firewood or other stacking products, keep it low. • Make sure you can see out and the police or passersby can see in. SPOT POSSIBLE HIDING PLACES OUTSIDE THE STORE • Notice possible escape routes from the store • Locate outside phone booths or other hiding places. KEEP ALERT AT ALL TIMES • Notice what is going on outside the store • Be aware of cars parked across the street or off to one side of the lot • Look for anyone who may be watching the store or loitering in or around it • If they do not leave, call the police and ask for a patrol check. • GIVE A FRIENDLY GREETING TO EVERYONE WHO'ENTERS THE STORE • Look them directly in the eye • .Ask the guest ahead of someone suspicious "Are you together"? The guest will usually turn around to look at the person and then may be able to help make an identification • Ask persons alone if they need assistance. Guests like attention and robbers don't. KEEP THE CASH REGISTER FUND TO A MINIMUM • Drop.all $20, $50 and $100 bills as soon as you receive them. • Let guests see you making drops, and tell them why,,you are doing it. • Ask guests for exact change or the smallest bill pos 1 ible. TAKE EXTRA PRECAUTIONS AFTER DARK • Drop money into your safe. Don't hide it in a drawerior under the counter • Check each night to see that outside lights are on wild working. • Operate one cash register late at night through early morning. Open the empty unused register drawer and tip it for display. • Run an "empty register" just$5's and change. © 2012 7-Eleven,Inc. Updated 11/01/2012 • Asset Protection & Safety Awareness Program L L THANK HEAVEN i + Elg7lfE1 i71 Asset Protection Safety Awareness Program WHO: All 7-Eleven store employees— corporate and franchisee WHAT: Comprehensive safety and asset protection communication program including these topics: operational excellence, slips/trips/falls, robbery prevention, cash handling, internal theft, vendor fraud, etc. WHEN: Monthly posters sent in a quarterly package WHERE: Placed in a highly visible location employees see every day How: Communicated to employees through consistent, fun, and repetitious ways OH THANK HEAVEN ta Asset Protection & Safety Awareness Program Our brand is called : "My 7-Eleven" Because it's important everyone takes ownership for their store's success by protecting assets and being safe! ELEVE11 OH THANK A HEAVEN � Y ' EL�VEI@ . i1 Objectives My 7-Eleven program has 3 main objectives : 1 . Help keep all employees safe by providing actionable information . 2 . Help protect profits by raising awareness. 3 . Promote the 7-Eleven culture of integrity and servant leadership. OH THANK HEAVEN � '� : . ,, imiso , • M-. � ELEVEnn Program Structure • Quarterly distribution: - All stores (Franchise and Corporate) receive one poster per month (delivered 3 months at a time) • Instruction page i n each package ASSETPR0TECTI0N81 SAGRAM? OGRnM Ell' 14Y F,' WHATISTHE h1Y7-EiEVEN"PflOGAAM? . �� The tly 7-Eleven"program was created to empower 7-Eleven employees to take ownership In creating a sate stare and protecting our company's assets. Employees will receive actionable Information to create a culture where their • Communication tools for distribution st01ebc My7•Eleven-.Is safe —is connected ...Is honest ...Is ALERT HOW DOESITWORK? ® PovverPoint explaining the program store Each quarter stare will receive a package of materials In an envelope that looks like this: ®wnrvn ''a R te—Thmwawarkf ones. Pollan newraaara'spashai a.wn...ni.ar.cna.......w.oarw..m Mrs Is a rooter program. WHAT DO I NEED TO DO AS STORE MANAGER? When you receive the materials,please past the monthly poster Ina hlghlyvlsibie area nut of the sight of guests.A good place to post Is In the bark office where employees take breaks. - WHAT IF MYMATFRIAIS ARE MISPIACED,DAMAGED OR I NEVER REC3vFO VIM? Contact your local Asset Protection representative. Use the donble•slded Lane on the ball{of the poster for easy placement. age sure to keep posters far the upcoming months In asafe,dry place.. Galax aro the palm that re,NN each mesh Pat Nat"(take ticem otthe end ortne merev October 1,2013 November 1,2013 December 1,2013 14111, c6fy Hmu d rabbets staid inure.pmsm t M t.• . - 1 _ . • OH-THANK A E GI IGI Instruction ASSET PROTECTION&SAFETY PROGRAM 51, Page ELEVEI1 ■�_.: WHAT IS THE "MMY .7-ELEVEN"PROGRAM? The"My 7-Eleven"program was created to empower 7-Eleven employees to take ownership in creating a safe store and protecting our company's assets. Employees will receive actionable information to create a culture where their store is: My 7-Eleven.,.is safe ...is connected ...is honest ...is ALERT HOW DOES IT WORK?, Each quarter your store will receive a package of materials in an envelope that looks like this: ■ 1. f.Flaaan,Inc. nnn Nns T moo *Note hrow away the old ones. oanas,tX752Ot Post the new month's poster! MN:Franchisee or Store Operator This is a monthly program. Asset Protecfnn&Safety Awe reness Materials Enclosed WHAT DO I NEED TO DO AS STORE MANAGER.? When you receive the materials,please post the monthly poster in a highly visible area out of the sight of guests. A good place to post is in the back office where employees take breaks. WHAT IF MY MATERIALS ARE MISPLACED,DAMAGED OR!NEVER RECEIVED THEM? Contact your local Asset Protection representative. Use the double-sided tape on the back of the poster for easy placement. *Be sure to keep posters for the upcoming months In a safe,dry place. Below are the posters that go with each month.Post the 3."/take down at the and of the month: October 1,2013 November 1,2013 December 1,2013 t• Ian o s toppod ©ni �I Weather or Nat.:. In � F �P -r T How do robbers IIts Always Dry,Season tutl s ur sure? I '1'I r 4p�pf 743y1 -Rs_ �1as �anK1i ;Lp� La . s��OH THANK HEAVEN •• . . ru 1 . . . October ;--" 1 „iffy Don't Get Trapped •'-:- lir • in a • • r-- J.-).---/ .ii-I.J 1 LT ,\- ;-' :1-- El' [-,1 j-r1•) -.1" : i r-i:,:., -,:, [ ,-- -' 1 ' •.)- i-ri - 175,1 L.-.- ,,It „.--,-,t,,. .e:, i iy:1 ,„ Know when to hang up: • If a caller asks for PIN codes or account numbers I ,---- - _ • . • Ita caller asks you to ! , ,. .. test or activate --_- . ":"// .9,, • •r :: 7.' pre-paid accounts _ ',' ''' -: - - or phone cards .,- - .- ,,,, • If a caller wants to . : . ' ilv:Itel- /, —/ .• - • ,, discuss eBay, FedEx, '!- or drop shipments t ,, • • - -. , , .-.•, . ---„, . , ...., , :-_i • . • If a caller wants ii....'1.- o -,/ . confidential information il /. . ,. • • . Know how to report: . ' • Collect call details - , • . . • Call 1-800-555-2620 . . —-- - - . - • - ---, ....•.. —, __iv,.„,,,.•-,...?„:„.,•_-_,.!;.,.;,1 "-- '\ 'Catching Alarm System FailurOs:-:--1-;-7---- fip . \r,:cim/1/1. Cluas8el lo:tthee4.,2sT:86C7roe:1141,2114ounmoi thpoetririonraig,s:tielentoeirNmiptii:hlie4„,a :,..1-,,,:. _...,...„:,.T.:_g:,....:7),:,..;:,;741 . i=„ • Test tlipaore's wireless holiPip;huAlii s ..,iy_,------", . • ' _ „ , ' :=T4 •illeporelow batteries,eonimunioatiolgtai :.)-, ..:K.,..1c.-..i.,_,, - 1„.,,,... - ' ./ ..'`' etc.yia vial -t'•• :,.. .:..... ,,...: El- ' Am, To report safety issues,dishonest activity or other concerns call 1-800-555-2620 i . . 4',z,:.:--(:..t-trk ,,,rzle_lii-aati ,,,,,, ,,,i,--,,proi ,-.,.,e7.41,77o-,,'77.7,E.,.,4',',.q9;4!,.■,7,;"!■:',''.;:''':'mg.!-..-.-1..,, I■, : OH THANK HEAVEN „ tuhrin • - • — - �. November rr-Efl1, i1, 7tor ;� _ cELME!!iI 1 I Ho ul do robbers 1 , .l store? k, see our :.,2__., • , . _ ____ --- ` �' = r ;' / J . ^. �te '' R E°` T T REQUIRED — 002T ISS-1010- • - - L .. ]z @t .. t 1 T ," e — – ' - Showthem`we're -not an east>ar et:{�-- - _ ,_ Y g • Remove posters or displays that • Fully stock the store with hide the sales counter everything in the right place• Ensure lights stay on and working, • Inspect all areas for inside and out misplaced Items or trash • Watch the cash register fund and make drops to keep it low - _ _ -,4 , ice., r: `! Focus on Cleanliness and Safety in the Food Aria 6 ''— \ • Wipe up spills immediately - 1 z j` • Empty trash on a regular basis , �� , • Make sure serving utensils stay clean ;2 !1.1 'u.4 , J r • Keep condiments,napkins,etc.well-stacked ,s.0511.-1 far customers " 4,1'4, , /` - • farc customers "Serve Safe"standards at all times I J '41 iTo.te oPt s e_ptissues;,(d shdriest aetivitytor pthertipncernstcall.1`800',5.55 26 0 ------ ---- ---- -- _----- -� OH THANK HEAVEN j: Elifla . , , . , , , , , 1 '- i , ---- -, December ;f E4E 1� Weather Not .. I 4 .i. , ,, : ... or , . . ,. It's rA:Iways Dry: SeMen. • --- - .i j -. , OA sin ., uf ; t? rei7o , 1 ,. { t Al.-'• r ,r M'I—I--'I_I fl '1��".�,'j h. 0 44.. atl ,f l�� j' L 7,1 �r , . -,,--___ ..;-.1p) ; ; ., ;_,..., ea af:1'.,IB rice ..I'1_,._, 1�i j rr��� .I....L.)pp:•.;yr,"\t-6..___„2/ , , . . -. Y."' ,...lig t.:-`.4.214.irk ' 4.74:.• qAck' .it''Y4''' r. r -' oaf- Js 1.. 'n 4 . ., I 4 t r,,," Apt I `r ,�. Lay the groundwork forclean,dry floors in our store: t'`' i�� `" f . •Shovel and sweep outside to create a clear path into the store • Use floor mats to prevent water from walking in with customers •Watch for puddles and spills and mop them up right away . • •Post wet floor signs before,during,and after mopping ) 1 l 64.1. 11 ' i�l-g a r 9 :ar / ) i�lrI iiii f ' r i • U( jiudgi r r r is tjr Rii pl ., • i 0no39 4.6iISm7i tti at /r i j : o'k . to f i iii LaG I igairif -t rr` " ' O(l .l dali:f� igiArcAllif 0 - F fi cI gjt i aiti GStJs'!t1i1}t•iftilii,�G o it f llf riiaaii.ks• • I 1 1 yam,'Ta.reportiatety NOes-;dishonest activ-ityforrother concerns call 1800-555-2620 • OH THANK N HEAVEN - ' • • • • • Easy Web ordering for Lost or Misplaced Posters • _ �_�-� , 1 . Go to www.contactinc.com' ..1.1.71'1-Home About. Contact Solutions Contact Team Contact Us Client Area • 2. Click Client Area ''Raining and Awareness y _K fr( ',fp-02 ..— - _ contact, „:,-_,- , .., , , , . , ... „,....•",...... ,, ,, •••,., ,, T, -,,,i. ,,,.. , • ,-,..,.,1 ,,, . , . {f?;ti.4.4e.1, v#24 74�'b/ru/dr oa tvaloiurao iIOillrooclaucrscerwovi'.' .Pl SA W/;e42704 9/4/r/8,104/0/0111(0r101010010010104t7011dsll\T% �. $gO r/e9✓r7/>'J?7,4V?9[7/017/Otl/(U0111001)101Onlo001111t1,., . +'G'1y.,,: W.. 9,;?!r1/7 9/,?///1/fl//1//1/01r;nf1nrnm1n11I11S ' . \f✓ �.."�!ti�a\��\\.,a`� ' ,r•ir,°. a+y.IP7 1- n ,..S err r (��� (��y.�q� .j Tu O P,t:i�nt;�C I Cant 1-e4f �I11U4.11� A- -.."':,. .e. Who We Are 0.01 Kic 1 God =4 .. .t .0 tisC'C1 Loft o 4r 4 s, We are dedicated to improving operating °� � - t° ��`� n a s " results for retail organizations by 5hno�ogy;frro � i k a {boss RSevLentio_n e .E o u UM ca o &A�wa�renes' providing loss prevention expertise and . � !N. �:< LP n• s "� ',,� services designed to lower shrinkage, ` ''• t-VI Ptobs co T ' . :£-4 expense,and loss. (C_Rcictl erekto.:flnd(a:Utnnar )-- '. P' :Sri .44....-„:„.4.....;.- r . , . __ I O ; T 'H, ANK. HEAVEN ELE� ; Easy Web Ordering for Lost or Misplaced Posters sters Home About Contact Solutions Contact Team Contact Us \\ ,..- \ contact., 1tl yam 44 t + 'y ' 3. User Name: 7-Eleven 1 User Name 11111111111111.1 ' = Password: 7-Eleven Password_ d\., II Login ; I f — ---____— __ -_-___f i OH THANK HEAVEN . I �- , ii - • • . , _ Easy Web Ordering for Lost or Misplaced Posters . . Awareness Mate ria Is(7-Eleven) 7/, Don't Get Trapped 11-.A'f �.rlirm • in a i a r I -c r� I r,,, rl 1 ,'Cl (—,..,_11 , � - ' arter Know when to hang up: _ i . •If a caller ash;ler Pill code; ' co•account owl-bets • •II a caner asks}'OU to 1 MN lost activate 'r �• '! Qua nttty: nro.[ada nls r '�✓�I a-phone eases •l" dgcuss"iief " `� II October 2013 Poster uc dluil;i ill I T:.•l 1 I �R!t7,,A i�� •II a caller w I�s ., '''t _.. D D TO:CA eunii•Jcnlia!sr formalism Know Ie cop Orl: -- --_—r •Cuile?I call details •Call 1•200555•2620 F. • Catching Warm System F alturos a '-'t y •c I�!I. A•I J L VlV f ,'iii I M I-Y 1 +,I •r T.•00r 1i•1•111•.nn.il.i:ni..IalivUV at ulharfIIU.0•call 1.0011+9s9-x000 '..J -- ____ ___ r___ __ — _—- —- __—_—. .__ I __ _ . ILK/ :rip , I I How do robbers s - ur store? • • �� Fl:2:1""s GET nCOb eCa-rlihe T 9 J::c Il 'show them we're not an ea November 2013 Poster •Remove nouer,or dlanlnvr that •full'Roth me emit alai 11100 1110 role:count.' ovorymuiu In Rior @M mote • •[nfmo lights nay on and worhing. •Inspect 011.003 for Imlau Ana nut enanincea Item,or Ill rh •watch Il■e cmh repnler fund Ana ma.o d0nf lo■r•Yn II la. ioens.n Cl..non....n t sonny in m.moon Arils •▪[mntl huh en•r.wlcr ea. / •Memnon.reaWUmerwl..lode. %i —l.I toy pwnmmuls.Rev..,ele wel•.lm3ea 1. -I R • roremlm R, ',, J •Stitt 10•Serve Safe'alenO.rd.el.0 dmm .7`;'.41- . - 'M,.',;r!V Ic J rlr3JT.dl f t latnot ot.othol a.pe.m roil l.,bo.935:1u;e t 1 it � OH THANK HEAVEN Eta' • • • Easy Web Ordering for Lost or Misplaced Posters Awareness Mate ria Is(7-EI eve n} .net. Don't Get Trapped F in a • AI r.Cn C r�ff� l r C � 4. 1 IL iJ . - _ i 5. Click OK . gnaw when to hang up: •If a caller asks Ior PIft code: I or account numbers •If a caller ask;you to il- test r activate -, 11 ,.,..p. : pre-paid acunts ' f t. y��IIL or phone cards _ 4 II a caller ns to 1•:• �/6 ./ ' dl°°esse114'F"Ee. '1 • ,,, - y October 2013 Poster • r drop silo meets •.,.1 - iraeanerwJlu }' QL1.0 i, conlIdenl al information i•,� ,. - ' Know hour to report: •Collect call detail: •Call I-800-555-2620 •1 Catchin Afarm 5ystom Failures -s�..C...y - • "�*—"— s:�='�'"Y='•t r • Ii 'I I rr• ' u nr 41 d ath rlrl .: 1 =i ..t. ,". ti.:; 1 Awareness '1 ^• �'" •^k•'" �.�:; added to�.your shopping cart, - /� 1 • r'.0 P (I,,l.rvy..Jl 4eneet activity lt r n..eiiL t-en •� ' 'I _ •OK- tr_ou .---,..e h 6.] : ,,• How do robbers s - -: ' ur store? , 1 TOPG-_T FICOIFEC 1100 PT fl SSIC111 Show them we're not an easy target- November 2013 Poster •Romero posters or displays that •furl`clock the sire with •Elmo a Pants stay on end worklnc. •In WU[l'arl In reas tarul Clara •Watch 1p,O rropt star land and misplaced llemsur lrnsn make drugs to keep It Ion ,-..1 Fa CI Ln..a m15I■IF In lR Food Arai" Q� ( •w'pnw MN..moral IJf a ■ .Ir1Nmn'almee old wench W,lrmdo:.rooua .4. C r ,• tor 1 ,y AI •St/elt to••SerapParer alandard.leddm . I-• 7EtafP1 “ lyta, yrt 74r: cITi'i-n q Ic gram,airt,a go.,$g.1a,p • OH THANK HEAVEN • . . . . Easy Web Ordering for Lost or Misplaced Posters Awa reness Material Is(7-Eleven) F---- ."..,i Dot Get Trapped in a J-I - rs 41, \ I3 ; -. .' 6. 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Preventing a Robbery For more than half a century,7-Eleven has been the neighborhood grocery store, bringing convenience to millions of guests.As part of our commitment to the communities we serve, our guests, and store staff, 7-Eleven, Inc. has one of the most comprehensive safety and security programs in the convenience store industry.We provide comprehensive training materials on how to minimize crimes and avoid violence to the store staff. 7-Eleven, Inc. responds to the ever changing nature of the convenience store business and updates training materialswith new strategies and innovative approaches to crime prevention. Even though our training program and recommendations are thorough,we cannot anticipate every situation you may encounter.Therefore,we recommend that Franchisees consult a qualified expert for specific advice about your particular situation. As a 7-Eleven Franchisee and an independent contractor,you are licensed to use this material. However, there is no guarantee offered or implied with its use. Nothing herein is intended to pre-empt the Franchise Agreement and you are not required to use the suggested procedures. If you do elect to use the suggested procedures,7-Eleven, Inc., makes no representation or warranties regarding that use and all decisions you make will be solely your own decisions affecting your employees. 7-Eleven, Inc.'s top priority is the safety of all store staff and guests.We havea "no-resistance" philosophy toward robberies. If a 7-Eleven store is robbed,the store employees'safety and guests' safety are more important than the money or property.7-Eleventraining materials includes information for sales associates onhow to respond to negative situations in a way that should help keep the situation from escalating into violent incidents.Contact your Store Manager,Store Operator or Field Consultant if you need specific training information. 7-Eleven's robbery deterrence program is based on industry research, crime prevention trends, and criminal activity patterns.As new methods to combat crimes are developed,we update our recommendations.The foundation of 7-Eleven's robbery deterrence program is based on three key. components: • Employee Training • Store Visibility • . Cash Control Employee Training for Preventing a Robbery • Keep the store neat and clean.A tidy,orderly store is',inviting to guests, but not to robbers. • Dress neatly and wear a 7-Eleven uniform.This sendsithe right message to guests and deters robbers. • Be friendly to guests. Greet guests as they enter the store. Look them in the eye and ask if they need help. . liPage