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The Novak Consulting Group - RFP 2020-02 - Professional Strategic Planning Services 1 City of Rosemead, California Development of a Strategic Plan 2020-2030 RFP No. 2020-02 February 6, 2020 �•,•• IP ` A PART OF The Nova •.,.}==e Consulting Group R A F T E L I S . .;.. The Novak ts=, Consulting Group • A PART OF RAFTELIS February 6, 2020 Daisy Guerrero Management Analyst City of Rosemead 8838 E. Valley Boulevard Rosemead, CA 91770 Dear Ms. Guerrero: On behalf of The Novak Consulting Group, now part of Raftelis Financial Consultants, we are pleased to submit this proposal for development of a Strategic Plan. This proposal is based on a review of the City's Request for Proposal as well as our experience facilitating strategic planning processes for local governments across the country. The mission of The Novak Consulting Group is to strengthen organizations, for those they serve and those who work in them. We are dedicated to providing management consulting services to local governments and nonprofit organizations. Since 2001, we have been providing our clients with the best thinking and execution in organizational design, development, and improvement. We have had significant success working with community members, elected officials, department leadership teams, and staff to identify priorities for an organization or a community and achieve consensus. We are also skilled in developing effective implementation models that ensure the goals developed for the strategic plan are measurable and actually achieved. We are confident our approach will provide the City with the direction it seeks for the future of the Rosemead community. We look forward to the opportunity to serve Rosemead. Please contact me at (513) 309-0444 or jnovak©thenovakconsultinqgroup.com should you have any questions. Sincerely, Julia D. Novak Executive Vice President 26 E.NoNiswrft. i cotarM+ayOw. ,S13-2214900 thenovakconsultinggroup.com s. Table of Contents Cover Letter Proposal Summary 1 Profile of Proposing Consultant 2 Qualifications of the Consultant 3 Work Plan/Project Approach 4 Schedule 6 Staffing 7 Proposal Cost Sheet and Rates 12 Attachment A- Schedule 13 The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 1 Strategic Plan Development Proposal Summary At its best, strategic planning engages individuals and strengthens a sense of community that undergirds strong civic engagement. Tapping individuals who are content, and even perhaps apathetic, creates new leaders for the future and energizes people in a positive way toward their local government. At The Novak Consulting Group, we believe that communities function best when there is engagement during good times, not just when people oppose something. By creating constructive dialogue, the community is much more likely to react productively and civilly when something occurs that might otherwise bring out nonproductive forms of engagement. The Novak Consulting Group understands the unique roles of each stakeholder. Each participant in this process comes to this engagement with a different perspective and, perhaps, conflicting priorities. Each of these viewpoints is important and valuable. It is our responsibility to work in partnership with the City to synthesize this information and facilitate a process that does the following: • Honors and respects the diversity of opinions of participants • Promotes group communication and collaboration through inclusivity and community building • Provides useful information and direction for decision making and priority setting Effective and efficient project management will be critical for ensuring the successful completion of this engagement. Therefore, our approach is to work collaboratively with the City to ensure all expectations are articulated from the start. We remain in close contact with our clients throughout all phases of each engagement to ensure these expectations are met. This also allows us to quickly address any contingencies that may arise. Our experience with similar work enables The Novak Consulting Group to hit the ground running. The Novak Consulting Group is interested, capable, and excited to help the City of Rosemead with a Strategic Plan. We have provided a scope of work that will result in a valuable tool that will serve as a guide for the future of the community and assist in the realization of a shared vision. A strategic planning process involves articulating a clear vision for the community and mission for the organization, preparing an environmental scan that identifies the factors affecting the community and organization, establishing goals, identifying priority strategies, and creating implementation plans that become the focus of activity and engagement long after the process itself has finished. The process of developing a strategic plan explores three specific questions: • What do we know to be true? — Who are we? • What do we hope will be true in the future? — Where are we going? • What must go well in order to make it so? — How are we going to achieve it? In this way, a strategic plan is a roadmap to move a community toward its intended vision. Julia Novak is the primary contact for this proposal. Her contact information is included on the Cover Letter. The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 2 . Strategic Plan Profile of Proposing Consultant The Novak Consulting Group is composed of local government practitioners focused on strengthening organizations for the communities they serve and the people who work in them. The Novak Consulting Group and Raftelis have always shared a focus on delivering lasting solutions for public sector agencies. In January 2020, The Novak Consulting Group joined Raftelis. Today, we provide our clients with wide-ranging capabilities and resources in financial, management, technology, and communications consulting for all areas of government agencies. Our clients now have the expertise of nearly 120 of the country's leading public sector consultants. We know that our combined capabilities and resources will provide added value to our clients, and we're looking forward to what we can accomplish together. The Novak Consulting Group is located and will remain in Cincinnati, Ohio. The Novak Consulting Group is staffed by consultants with decades of local government experience who have built a reputation for innovation and results. We have partnered with more than 300 local governments in all areas, including public works, public safety, human resources, finance, planning, IT, and more. We provide our clients with the best thinking and execution in organizational design, development, and improvement through these services: • Organizational Assessment • Strategic Planning • Executive Search The Novak Consulting Group provides unparalleled service to our clients. Leaders in local governments and nonprofit communities have come to rely on The Novak Consulting Group for high caliber advice with the personal attention you expect. • Niche expertise. Our expertise lies in strengthening two kinds of organizations: local governments and nonprofits. We're consulting specialists rather than generalists, focusing our strengths to do a highly effective job for a specific group of clients. • Flexibility to serve you better. We employ a small core staff of senior-level consultants and draw from our pool of subject matter experts when their expertise can help us serve you better. The result? A highly nimble, more efficient approach to giving you the services you need, when you need them. • Decades of collective experience. Our associates and subject matter experts have decades of experience in strengthening local municipalities and nonprofit organizations. They've served in a wide range of positions, from city manager to public works director to director of management information systems. • Personal service from senior-level consultants. You appreciate it when deadlines are met, phone calls are returned, and your challenges are given in-depth, out-of-the-box thinking. While a large firm may assign your business to junior-level people, our approach provides exceptional service from senior-level consultants. The Novak Consulting Group and its staff have extensive experience working with local government clients. Our focus is on providing solutions that work within the available resources and culture of the organizations we assist.The most innovative solutions in the world are valueless The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 3 Strategic Plan if they cannot be implemented or will not be accepted by the community. We pride ourselves on our ability to listen, analyze, and work with our clients to find not just a random selection of best practices taken from a manual, but real solutions that can be implemented effectively. There is no value to a consulting study that, once completed, occupies shelf space never to be opened again. We are pleased that our prior engagements have resulted in corresponding actions by our clients to implement the recommendations that we have jointly developed. The Novak Consulting Group has extensive experience with strategic planning throughout the country within the last five years. A complete listing of all clients is included with this proposal. We encourage the City to contact any of our clients to learn more about our commitment to quality and timely service. The Novak Consulting Group has not been a party to any lawsuit. Qualifications of the Consultant Our clients tell us we are more than just consultants — we are trusted advisors. We point to a 38% repeat customer base as part of the evidence as well as the many clients who have hired us numerous times to do vital work for their organizations. We are "invited" into challenging conversations with elected officials and to facilitate the critical conversation between the governing body and chief administrative officer during the evaluation process, and we are called to respond to immediate crises to perform critical after-action assessments and facilitate organizational learning. Other clients have told us that our contacts are "enthusiastic" when providing a reference to potential clients, and they point to actionable and practical solutions. Manhattan Beach, California, engaged The Novak Consulting Group to facilitate a strategic planning process with the City Council and the City's management team. A vision, key focus areas, and priorities were collaboratively developed to ensure alignment among the Council and staff. A series of community meetings were held using the World Cafe' format to solicit input from members of the community. These sessions were held at a variety of locations and times to engage those who may not typically participate. Nadine Nader, Assistant City Manager, City of Santa Clara (formerly with Manhattan Beach) (408) 615-2228 nnader@santaclaraca.gov Project Cost: $39,500 Yountville, California, engaged The Novak Consulting Group to facilitate a strategic planning process that involved the Town Council, staff, and the community. The Council established the vision, key focus areas, and strategic initiatives for the community with direct input from residents, businesses, and other Town stakeholders. Town staff developed a corresponding mission and organizational values to guide the organization as it supports implementation of the new strategic plan. Subsequent retreats with the Town Council were also held. Steve Rogers, Town Manager (707) 944-8851 SRogers@yville.com Project Cost: $37,500 The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 4 Strategic Plan Hayward, California, engaged The Novak Consulting Group multiple times to conduct a strategic planning retreat with the City Council and key staff. Kelly McAdoo, City Manager (510) 583-4305 Kelly.McAdoo@hayward-ca.gov Project Cost: Ranged from $5,000 - $16,500 Fort Collins, Colorado, has engaged The Novak Consulting Group multiple times since 2010. Work with the City has included goal-setting/strategic planning with the governing body, retreats with the leadership team, a structural review of the budget and finance functions, and an organizational analysis designed to enhance service delivery for the customers of Transportation, Community Planning, and Environmental and Utility Services. Darin Atteberry, City Manager (970) 221-6505 datteberry@fcgov.com Project Cost: Ranged from $4,000 - $45,800 Centennial, Colorado, engaged The Novak Consulting Group in 2018 to develop its first Strategic Planning Framework. During 2019, that work was expanded to include a clear Vision, Organizational Mission and Values Statements, and Key Performance Areas that will drive success for the City. Eric Eddy, Director of Strategic Initiatives (303) 325-8000 eeddy@centenniaico.gov Project Cost: Ranged from $5,000 - $35,500 Westminster, Colorado, initially engaged The Novak Consulting Group to conduct a strategic planning retreat with the City Council. Subsequently, the firm worked with the management team to develop implementation plans for the Council's key focus areas. Repeat engagements with the Council and with staff have been conducted annually for the past several years to update and refine the strategic plan. Barbara Opie, Assistant City Manager (303) 658-2009 BOpie@CityofWestminster.us Project Cost: Ranged from $5,000 - $28,750 Work Plan/Project Approach The following outlines our proposed approach to developing a strategic plan with the City of Rosemead. Activity 1: Begin Engagement A successful process will benefit from a collaborative relationship between the consulting team and City from the very beginning of the process. This task is intended to begin building that relationship. At the start of this engagement, we will request and review all background information, including all other planning documents, resource materials, and other relevant data. Next, The Novak Consulting Group will meet with the City's project team to gain a clear picture of what the City hopes to accomplish from this process. We will develop a project charter with the team and discuss communication and engagement strategies for the project. We want to ensure that we The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 5 Strategic Plan have a shared understanding of how to develop the plan and successfully integrate the learnings from the City's previous planning efforts. We will review the project plan, and we will finalize the timelines and schedule. As part of this process, we will conduct individual meetings with each member of the City Council to hear their perspective about the strategic plan and to develop an understanding of the City's processes, operations, and prior planning efforts. Activity 2: Solicit Stakeholder Input The Rosemead community and City staff represent important stakeholders in this process. The strategic plan is best when touched by as many people as possible. Therefore, we will conduct two community forums, open to any member of the public, to solicit input for the strategic plan. For this process, we often use the World Café format to actively engage participants and encourage community building. Significant care will be taken to ensure that the perspectives of underrepresented populations are sought. Through conversation with the City, we will develop strategies for outreach, including but not limited to community and senior centers, health clinics, and other appropriate mechanisms. To engage staff in the process, we will develop and administer an employee survey to assess the relevance of the existing mission statement and values. A summary of all input received will be prepared. Activity 3: Facilitate Strategic Plan Development Once the information from the employees is collected, we will facilitate a workshop with the City's project team (or designated staff) to develop a proposed organizational mission and values for the Council's consideration as part of the larger strategic plan. Based on our conversations with the City, we will prepare a draft agenda for the strategic planning session to be reviewed by the City. The Novak Consulting Group will then facilitate the strategic planning session with the City Council and key staff to articulate a desired future for the community. The results of the stakeholder input process will be reviewed to provide context for the vision and goals. The organizational mission and values will also be reviewed and affirmed. The session will include activities with the entire group as well as small group breakout sessions that will allow everyone to actively participate in the process. During the session, the primary role of the facilitator is to ensure that the environment is respectful and conducive to open and constructive dialogue so that the established objectives are ultimately met. While the agenda provides the structure to accomplish the tasks, we also know how important it is to pay attention to the group and make sure that conversations that need to happen actually happen, so we are flexible and in tune with the group during the process. Achievement of the strategic plan will rest on successful implementation. Therefore, we will work with City teams to develop key performance indicators for each goal area in the strategic plan. This will allow the organization, the City Council, and the community to track progress. Once the metrics are developed and approved by the City, we will work with the project team to develop implementation plans for the goals included in the strategic plan. The Novak Consulting Group Strengthening organizations from the inside 01t. City of Rosemead Page 6 Strategic Plan Activity 4: Prepare Deliverables and Present Strategic Plan After the above activities, The Novak Consulting Group will prepare a comprehensive deliverable that includes the results of the process. We will review the draft deliverables with the City and make any necessary changes or modifications before finalization. The Novak Consulting Group will work with the City to discuss the process for regularly updating the plan and communicating results. Schedule A proposed schedule is included as Attachment A. It details the key milestones of this engagement. We expect to refine this with the City during Activity 1. The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 7 Strategic Plan Staffing Our project team is made up of senior-level consultants with direct local government experience. What sets our project team apart is our ability to explore and relate to local community values while at the same time, investigating realistic approaches for cost-effective and long-term strategic solutions. Executive Vice President Julia Novak — Julia has worked in and around local governments for more than 30 years, both as a practitioner in direct service to local governments and as a full- time consultant who has worked with hundreds of organizations. She founded The Novak Consulting Group in 2009. As a professional consultant, she has led engagements in communities of all sizes covering the full spectrum of local government services. She has worked with more than 70 governing bodies across the country to establish goals and set priorities and is an established thought leader in the areas of governance and management. During her local government career, she worked in Fort Collins, Colorado; Lexington, Massachusetts; Rockville, Maryland; and was city manager of Rye, New York. Julia earned a bachelor's degree in government and politics from George Mason University and a master's degree in public administration from the University of Kansas. Julia was in the first class of individuals certified by ICMA as Credentialed Local Government Managers and maintains that designation. Visual Facilitator Julie Gieseke — Julie collaborates on projects utilizing the tools of group process and design, such as Visual Facilitation, Creative Engagement, and storytelling to bring strategy and tactics into clear focus. She uses the skills of facilitation, active listening, and graphic recording to bring energy and vibrancy to each engagement. Julie has been associated with The Novak Consulting Group since 2011 and has worked on a variety of strategic planning and facilitation projects. She has a master's degree in Organizational Development and Management from Fielding Graduate University, is certified as a professional coach through The Coaches Training Institute, and is a certified Master Practitioner of Neurolinguistics. Julie also received professional training through The Grove Consultants International and has been mentored by leaders in the fields of visual facilitation, facilitation, organizational development, coaching, storytelling, and performance. Manager Catherine Carter — Catherine has a background in public administration and environmental management and possesses extensive research and analytical skills. Her expertise lies in the areas of strategic planning, conducting assessments of organizational effectiveness practices, compiling and analyzing data, and benchmarking. Catherine has participated in numerous financial and management studies for water, wastewater, and stormwater utilities, and other public sector organizations across the country. Associate Consultant Claire Pritchard — Before joining The Novak Consulting Group in 2018, Claire served as Assistant to the County Manager for Dakota County, Minnesota, where she led the County's transition to a new form of government in 2013. She coordinated the County's legislative agenda, assisted in the development of the annual budget, and conducted financial impact analyses daily. She is a member of the International City/County Management Association and is a former ICMA Local Government Management Fellow. Complete resumes for each of our project team members are included. The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 8 • Strategic Plan Julia D. Novak, Executive Vice President Julia established The Novak Consulting Group in September 2009. Her reputation and experience as a consultant who offers practical and implementable recommendations are grounded in + s _ more than 15 years of active service to local governments Master of Public where she worked in Fort Collins, Colorado; Lexington, Administration, University of Massachusetts; Rockville, Maryland; and was city manager of Kansas Rye, New York. She is a practitioner first, who has expanded her knowledge and expertise as a consultant for hundreds of Bachelor of Arts,George Mason organizations across the United States. University Julia has extensive experience as a facilitator and trainer. She PROFESSIONALCERTIFICATIONS has worked with both elected and appointed officials from Certified Professional Manager, jurisdictions throughout the United States to conduct goal International City/County setting, develop strategic plans, and prioritize service delivery. Management Association She has conducted training for elected officials as an individual Master Facilitator,The Myers- trainer and through the National League of Cities and a Briggs Personality Type consortium of cities in California. Topics included leadership Indicator style and evaluating appointed officials. Her list of governing body clients includes more than 70 jurisdictions in 23 states. INDUSTRY TENURE 1 +'year`s .. Julia is an established thought leader in the areas of Consulting,` years governance and administration. In April 2002, Julia was one of 20 practitioners who participated in the ICMA-sponsored Local Government, 15+years symposium on the future of local government administration. Her response to Dr. James Svara's paper, "City Council, Roles, Performance, and the Form of Government," is included in the ICMA-published book, "The Future of Local Government Administration." Public Management Magazine has published multiple articles that she authored and co-authored, including "Preparing Councils for Their Work," co-authored with Dr. John Nalbandian; "Permission to Manage" which discusses the importance of using data to manage local governments; "Dreams That Make a Difference" on the value of community based strategic planning; "Civility," and most recently, "Using Data in Police Management." In 2010, Julia served as a trainer for a USAID Initiative in Baghdad, Iraq to develop the capacity of local advisors and councils in Iraq to engage in strategic planning, project management, policy analysis, and policy advocacy. In 2000, the International City/County Management Association (ICMA) awarded Julia its Assistant's Excellence in Leadership Award for her work in building community and increasing organizational capacity as deputy city manager of Rockville, Maryland. Julia has been a speaker at national conferences for the ICMA, National League of Cities, and American Society of Public Administrators. She has been a featured speaker/trainer for many state associations, including Ohio, Vermont, Connecticut, New Hampshire, Pennsylvania, North Carolina, the Metropolitan (D.C.) Association of Local Government Administrators, and the Illinois Assistant Municipal Managers Association. Julia earned a bachelor's degree in government and politics from George Mason University and a master's degree in public administration from the University of Kansas. Julia was in the first class of individuals certified by ICMA as Credentialed Local Government Managers and maintains that designation. Julia is a Master Facilitator of the popular Myers-Briggs Personality Type Indicator and is certified to administer several other Level B psychological assessments, Apter Motivational Styles Profile, and the Strength Deployment Inventory. She also is trained in popular level-A assessments, including the Thomas-Killman Conflict Modes Inventory and the Human Element-B. l he Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 9 Strategic Plan Julie Gieseke, Visual Facilitator Julie collaborates on projects utilizing the tools of group process and design, such as visual facilitation, creative engagement, and storytelling to bring strategy and tactics EDUCATION into clear focus. In addition, she incorporates change Master of Arts in Organizational methodologies such as Appreciative Inquiry, Positive Development and Psychology, Strengths Finder, and Neurolinguistics. Julie's Management, Fielding unique skill set combines facilitation, active listening, and Graduate University graphic recording to bring energy and vibrancy to each Bachelor of Arts in Film and engagement. Julie has been associated with The Novak Video Production/Theater Arts, Consulting Group since 2011 and has worked on a variety t, - r• of strategic planning and facilitation projects. CERTIFICATION Julie developed her group process design through a broad range of experience. She received her master's degree in Neurolinguistics Organizational Development and Management from Certified Professional Coach Fielding Graduate University, is certified as a professional coach through The Coaches Training Institute, and is a certified Master Practitioner of Neurolinguistics. Julie also received professional training through The Grove Consultants International and has been mentored by leaders in the fields of visual facilitation, facilitation, organizational development, coaching, storytelling, and performance. The result is a wide range of exposure to various approaches that culminates in a unique style that is customizable for each engagement. The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 10 Strategic Plan Catherine Carter, Manager Catherine has a background in public administration and environmental management and possesses extensive research and analytical skills. Her expertise lies in the areas EDUCATION of strategic planning, conducting assessments of Taster 6 •ublic organizational effectiveness practices, compiling and Administration: Urban analyzing data, and benchmarking. Ms. Carter has Management and Policy participated in numerous financial and management studies concentration, University of for water, wastewater, and stormwater utilities, and other North Carolina Charlotte (2017) public sector organizations across the country. Ms. Carter is Master of Environmental active in the water and wastewater utility industry, having Management:Global presented at several conferences and co-authored two Environmental Change recent articles on long-term rate increases in Journal concentration, Duke University AWWA. Ms. Carter also co-authored a chapter entitled (2011) "Public Outreach and Gaining Stakeholder Commitment, Bachelor of Science in for the Fourth Edition of the industry guidebook, Water and Business/Economics, Biology, Wastewater Finance and Pricing: The Changing Landscape. Environmental Studies, Prior to working at Raftelis, Ms. Carter was a senior fellow Randolph Macon College at the Institute for Sustainable Development. (2009) Specialties • Strategic planning • Comparative industry analyses • Organizational assessments • Utility Management • Operational efficiency and effectiveness Professional History • Raftelis: Manager (2019-present); Senior Consultant (2016-2018); Consultant (2013- 2015); Associate Consultant (2011-2012) • Mecklenburg County Solid Waste Advisory Board Member (appointed 2019-2021) • The Institute for Sustainable Development (2009-2011) The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 11 Strategic Plan Claire Pritchard, Associate Consultant Claire joined The Novak Consulting Group in 2018 following five years of service with Dakota County, - Minnesota, where most recently she held the position of TION DU Assistant to the County Manager. Mastero�Pu.lic Policy, University of Chicago While with Dakota County, Claire coordinated the Bachelor of Art, University of County's legislative agenda, assisted in the development Chicago of the annual budget, and conducted financial impact INDUSTRY TENURE analyses and process improvement efforts for a variety of County functions. Claire also coordinated the County's 5 years. transition to a new form of government in 2013. Local Government,5 years As a student at the University of Chicago, Claire served as a policy intern with the National Association of Regional Councils, where she developed an educational program on the work of regional councils. She was also the associate editor for international development for the Chicago Policy Review. Claire earned a bachelor's degree in political science from the University of Chicago and a master's degree in public policy from the University of Chicago Harris School of Public Policy. She is a member of the International City/County Management Association and is a former ICMA Local Government Management Fellow. The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 12 • Strategic Plan Proposal Cost Sheet and Rates The total fixed fee to complete the scope of work outlined in this proposal is$49,800. This includes all professional fees and expenses. The following is a list of hourly rates, should additional services be requested. Project Team Member Hourly Rate Julia Novak, Executive Vice President $350 Julie Gieseke, Visual Facilitator $250 Catherine Carter, Manager $240 Claire Pritchard, Associate Consultant $125 The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 13 Strategic Plan Attachment A - Schedule The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 14 . Strategic Plan This page intentionally left blank. The Novak Consulting Group Strengthening organizations from the inside out. City of Rosemead Page 15 Citywide Strategic Plan Schedule Rosemead, CA Strategic Plan START 2 3 4 5 6 7 8 9 10 11 12 3/23 3/30 4/6 4/13 4/20 4/27 5/4 5/11 5/18 5/25 6/1 6/8 Activity 1- Begin Engagement 1.1 Request and review background information and prepare for kick-off 1.2 Conduct project kick-off meeting 1.3 Interview members of the City Council 1.4 Facilitate initial meeting with City staff 1.5 Finalize project schedule Activity 2- Solicit Stakeholder Input 3/23 3/30 4/6 4/13 4/20 4/27 5/4 5/11 5/18 5/25 6/1 6/8 2.1 Administer employee survey to gather input on Mission and Values Facilitate two community summits to understand service expectations 2.2 of the community 2.3 Summarize results Activity 3- Facilitate Strategic Plan Development 3/23 3/30 4/6 4/13 4/20 4/27 5/4 5/11 5/18 5/25 6/1 6/8 Meet with City staff to develop preliminary Mission and Values 3.1 statements Facilitate workshop with Council and Staff to develop strategic planning 3.2 framework including goals, definitions, and priorities 3.3 Identify appropriate outcome metrics 3.4 Prepare strategic planning framework 3.5 Meet with City staff to develop appropriate implementation plans 3.6 Finalize implementation plan Activity 4- Prepare Deliverables and Present Strategic Plan 3/23 3/30 4/6 4/13 4/20 4/27 5/4 5/11 5/18 5/25 6/1 6/8 4.1 Prepare final deliverables11111111 4.2 Present strategic plan at a City Council Meeting The Novak Consulting Group Strengthening organizations from the inside out.