CC - Item 5E – Contract Extension with Missionsquare (Formerly International City Management Association Retirement Corporation) To Provide Deferred Compensation Program ServicesROSEMEAD CITY COUNCIL
STAFF REPORT
TO: THE HONORABLE MAYOR AND CITY COUNCIL
FROM: BEN KIM, CITY MANAGER
DATE: JANUARY 9, 2024
SUBJECT: CONTRACT EXTENSION WITH MISSIONSQUARE (FORMERLY
INTERNATIONAL CITY MANAGEMENT ASSOCIATION
RETIREMENT CORPORATION) TO PROVIDE DEFERRED
COMPENSATION PROGRAM SERVICES
SUMMARY
The City Council will consider action to extend the agreement with the City's existing deferred
compensation program provider.
BACKGROUND
The City Council established a deferred compensation plan with International City Management
Association Retirement Corporation, which is now MissionSquare, on November 27, 1979 to
provide deferred compensation program services. Deferred compensation program services
include the operation of employee retirement plans, including, but not limited to communications
concerning investment alternatives, account maintenance, account recordkeeping, investment and
tax reporting, transaction processing, benefit disbursement, and asset management. In accordance
with the current agreement, the City and MissionSquare may mutually agree to extend the term of
the agreement. Last year, SageView Consulting was retained by the City of Rosemead to provide
general oversight of the deferred compensation plan, investment policy statements, analysis, and
strategic planning, in addition to investment recommendations. SageView Consulting, in
consultation with City staff, has successfully negotiated a cost-effective three-year agreement with
two additional one-year extensions.
DISCUSSION
In order to ensure that a high standard of service is maintained, SageView Consulting, with input
from staff, has worked with MissionSquare to negotiate the following:
1. The term of the agreement will commence three (3) years from the inception date and will
automatically renew for two (2) one-year extensions.
2. A significant reduction in plan recordkeeping compensation which is being reduced from
approximately 80 basis points to 6 basis points.
AGENDA ITEM 5.E
City Council Meeting
January 9, 2024
Page 2 of 2
Open architecture of funds within the plan which provides additional flexibility and
control of fund line-up.
With the new five-year term, the total annual cost savings in lowered investment expenses are
estimated to amount to $63,000.
STAFF RECOMMENDATION
Staff recommends that the City Council:
1. Approve MissionSquare as the City's deferred compensation program services provider;
2. Approve the attached three-year contract with two additional one-year extensions; and
3. Authorize the City Manager to sign the contract.
ENVIRONMENTAL ANALYSIS
The proposed action does not constitute a project under the California Environmental Quality Act
("CEQA"), and it can be seen with certainty that it will have no impact on the environment. As
such, this matter is exempt under CEQA.
STRATEGIC PLAN IMPACT
None.
FISCAL IMPACT
There is no fiscal impact to the City. The anticipated savings will be received by the MissionSquare
deferred compensation plan participants.
PUBLIC NOTICE PROCESS
This item has been noticed through the regular agenda notification process.
Submitted by:
BryVVChua
Director of Finance
Attachment A: Administrative Services Agreement - MissionSquare
Attachment A
Administrative Services Agreement - MissionSquare
DocuSign Envelope ID: ACD53FA4-930A4D59-B8A2-9F2D58B19287
ADMINISTRATIVE SERVICES AGREEMENT
for
City of Rosemead
Type: 457
Account #: 300934
Type: 401
Account #: 106564
Missic.mSquare
RETIREMENT
DccuSign Envelope ID: ACD53FA4-930A-4D59-B8A2-9F2D58B19287
ADMINISTRATIVE SERVICES AGREEMENT
This Administrative Services Agreement ("Agreement"), made as of this
day, (please enter date) , (herein
referred to as the "Inception Date"), between the International City Management
Association Retirement Corporation doing business as MissionSquare
Retirement ("MissionSquare"), a nonprofit corporation organized and existing
under the laws of the State of Delaware, and the City of Rosemead
("Employer"), an Entity organized and existing under the laws of the State of
California with an office at 8838 East Valley Boulevard, Rosemead,
California 91770.
RECITALS
Employer acts as public plan sponsor of a retirement plan ("Plan"), and in
that capacity, has responsibility to obtain administrative services and investment
alternatives for the Plan;
VantageTrust is a group trust established and maintained in accordance
with New Hampshire Revised Statutes Annotated section 391:1 and Internal
Revenue Service Revenue Ruling 81-100, 1981-1 C.B. 326, which provides for
the commingled investment of retirement funds;
MissionSquare, or its wholly owned subsidiary, acts as investment adviser
to VantageTrust Company, LLC, the Trustee of VantageTrust;
MissionSquare has designed, and VantageTrust Company offers, a series
of separate funds (the "Funds") for the investment of plan assets as referenced
in the Funds' principal disclosure documents, the Disclosure Memorandum and
the Fact Sheets (together, "MissionSquare Disclosures"); and
MissionSquare provides a range of services to public employers for the
operation of employee retirement plans including, but not limited to,
communications concerning investment alternatives, account maintenance,
account recordkeeping, investment and tax reporting, transaction processing,
and benefit disbursement.
MissionSquare Retirement Agreement 1 of 13
DocuSign Envelope ID: ACD53FA4-930A-4959-B8A2-9F2D58B19287
Plan numbers 300934, 106564
AGREEMENTS
1. A000intment of MissionSquare
Employer hereby appoints MissionSquare as administrator of the Plan to
perform all nondiscretionary functions necessary for the administration of the
Plan. The functionsto be performed by MissionSquare shall be those set forth in
Exhibit A to this Agreement.
2. Adoption of VantageTrust
Employer has adopted the Declaration of Trust of VantageTrust Company and
agrees to the commingled investment of assets of the Plan within VantageTrust.
Employer agrees thatthe investment, management, and distribution of amounts
deposited in VantageTrust shall be subject to the Declaration of Trust, as it may
be amended from time to time and shall also be subject to terms and conditions
set forth in disclosure documents (such as the MissionSquare Disclosures or
Employer Bulletins) as those terms and conditions may be adjusted from time to
time.
3. Employer Duty to Furnish Information
Employer agrees to furnish to MissionSquare on a timely basis such information
as is necessaryfor MissionSquare to carry out its responsibilities as Administrator
of the Plan, including information needed to allocate individual participant
accountsto Funds in VantageTrust, and information astothe employment status
of participants, and participant ages, addresses, and other identifying
information (including tax identification numbers). Employer also agrees that it
will notify MissionSquare in a timely manner regarding changes in staff as it
relates to various roles. Such notification is to be completed through the plan
sponsor website. MissionSquare shall be entitled to rely upon the accuracy of
any information that is furnished to it by a responsible official of the Employer or
any information relating to an individual participant or beneficiary that is
furnished by such participant or beneficiary, and MissionSquare shall not be
responsible for any error arising from its reliance on such information.
MissionSquare will provide reports and account information to the Employer
through the plan sponsor website.
Employer is required to send in contributions through the plan sponsorwebsite.
Alternative electronic methods may be allowed but must be approved by
MissionSquare for use. Contributions may not be sent through paper submittal
documents.
To the extent Employer selects third -party investment options that do not have
profile information provided to MissionSquare through our electronic data
MissionSquare Retirement Agreement 2 of 13
DocuSign Envelope ID: ACD53FA4-930A-4D59-B8A2-9F2D58B79287
Plan numbers 300934, 106564
feeds from external sources (such as Morningstar) or the third -party investment
option providers, the Employer is responsible for providing to MissionSquare
timely investment option updates for disclosure to Plan participants. Such
updates may be provided to MissionSquare through the Employer's investment
consultant or other designated representative.
4. MissionSquare Representations and Warranties
MissionSquare represents and warrants to Employer that:
(a) MissionSquare is a non-profit corporation with full power and
authority to enter into this Agreement and to perform its
obligations under this Agreement. The ability of MissionSquare, or
its wholly owned subsidiary, to serve as investment adviser to
VantageTrust Company is dependent upon the continued
willingness of VantageTrust Company for MissionSquare, or its
wholly owned subsidiary, to serve in that capacity.
(b) MissionSquare is an investment adviser registered as such with the
U.S. Securities and Exchange Commission under the Investment
Advisers Act of 1940, as amended.
(c)(i) MissionSquare shall maintain and administer the 457(b) Plan in
accordance with the requirements for eligible deferred
compensation plans under Section 457 of the Internal Revenue
Code and other applicable federal law; provided, however, that
MissionSquare shall not be responsible forthe eligible status of the
457(b) Plan in the event that the Employer directs MissionSquare
to administer the 457(b) Plan or disburse assets in a manner
inconsistent with the requirements of Section 457 or otherwise
causes the 457(b) Plan not to be carried out in accordance with its
terms. Further, in the event that the Employer uses its own
customized plan document, MissionSquare shall not be
responsible for the eligible status of the 457(b) Plan to the extent
affected by terms in the Employer's plan document that differfrom
those in MissionSquare's model plan document. MissionSquare
shall not be responsible for monitoring state or local law applicable
to retirement plans or for administering the 457(b) Plan in
compliance with local or state requirements regarding plan
administration unless Employer notifies MissionSquare of any such
local or state requirements.
(c)(ii) MissionSquare shall maintain and administer the 401(a) Plan in
accordance with the requirements for plans which satisfy the
qualification requirements of Section 401 of the Internal Revenue
MissionSquare Retirement Agreement 3 of 13
DocuSign Envelope ID: ACD53FA4-930A-4D59-BBA2-9F2D58B19287
Plan numbers 300934, 106564
Code and other applicable federal law; provided, however,
MissionSquare shall not be responsible for the qualified status of
the 401(a) Plan in the event that the Employer directs
MissionSquare to administerthe 401(a) Plan or disburse assets in a
manner inconsistent with the requirements of Section 401 or
otherwise causes the 401(a) Plan not to be carried out in
accordance with its terms; provided, further, that if the plan
document used by the Employer contains terms that differ from the
terms of MissionSquare's model plan document, MissionSquare
shall not be responsible for the qualified status of the 401(a) Plan
to the extent affected by the differing terms in the Employer's plan
document. MissionSquare shall not be responsible for monitoring
state or local law applicable to retirement plans or for
administering the 401(a) Plan in compliance with local or state
requirements regarding plan administration unless Employer
notifies MissionSquare of any such local or state requirements.
5. Employer Representations and Warranties
Employer represents and warrants to MissionSquare that:
(a) Employer is organized in the form and manner recited in the
opening paragraph of this Agreement with full power and
authority to enter into and perform its obligations under this
Agreement and to act for the Plan and participants in the manner
contemplated in this Agreement. Execution, delivery, and
performance of this Agreement will not conflict with any law, rule,
regulation or contract by which the Employer is bound or to which
it is a party.
(b) Employer understands and agrees that Missiol-Square's sole
function under this Agreement is to act as recordkeeper and to
provide administrative, investment or other services at the
direction of Plan participants, the Employer, its agents or
designees in accordance with the terms of this Agreement. Under
the terms of this Agreement, MissionSquare does not render
investment advice, is neither the "Plan Administrator' nor "Plan
Sponsor" as those terms are defined under applicable federal,
state, or local law, and does not provide legal, tax or accounting
advice with respect to the creation, adoption or operation of the
Plan and its related trust. MissionSquare does not perform any
service under this Agreement that might cause MissionSquare to
be treated as a "fiduciary" of the Plan under applicable law, except,
and only, to the extent that MissionSquare provides investment
MissionSquare Retirement Agreement 4 of 13
DocuSign Envelope ID: ACD53FA4-930A-4D59-BBA2-9F2D58B19287
Plan numbers 300934, 106564
advisory services to individual participants enrolled in Guided
Pathways Advisory Services.
(c) Employer acknowledges and agrees that MissionSquare does not
assume any responsibility with respect to the selection or retention
of the Plan's investment options. Employer shall have exclusive
responsibility for the Plan's investment options, including the
selection of the applicable share class. Where applicable,
Employer understands that the MissionSquare Retirement
IncomeAdvantage Fund is an investment option for the Plan and
that the fund invests in a separate account available through a
group variable annuity contract. By entering into this Agreement,
Employer acknowledges that it has received the Important
Considerations document and the MissionSquare Disclosures and
that it has read the information therein concerning the
MissionSquare Retirement IncomeAdvantage Fund.
(d) Employer acknowledges that certain such services to be
performed by MissionSquare under this Agreement may be
performed by an affiliate or agent of MissionSquare pursuant to
one or more other contractual arrangements or relationships, and
that MissionSquare reserves the right to change vendors with
which it has contracted to provide services in connection with this
Agreement without prior notice to Employer.
(e) Employer approves the use of its Plan in MissionSquare external
media, publications and materials. Examples include press
releases announcements and inclusion of the general plan
information in request for proposal responses.
6. Participation in Certain Proceedings
The Employer hereby authorizes MissionSquare to act as agent, to appear on its
behalf, and to join the Employer as a necessary party in all legal proceedings
involving the garnishment of benefits or the transfer of benefits pursuant to the
divorce or separation of participants in the Plan. Unless Employer notifies
MissionSquare otherwise, Employer consents to the disbursement by
MissionSquare of benefits that have been garnished or transferred to a former
spouse, current spouse, or child pursuant to a domestic relations order or child
support order.
7. Compensation and Payment
(a) MissionSquare's compensation under this Agreement shall be as
set forth in subsection (b) below.
MissionSquare Retirement Agreement 5 of 13
DocuSign Envelope ID: ACD53FA4-930A-4D59-B8A2-9F2D58B19287
Plan numbers 300934, 106564
(b) Revenue Requirement. MissionSquare shall receive total annual
aggregate recordkeeping revenue of 0.06% from investment
options offered by the Plan. MissionSquare shall provide an
administrative allowance quarterly to the Employer or to the Plan
in an amount equal to any recordkeeping revenue received that is
in excess of the revenue requirement, which administrative
allowance shall be held in an unallocated plan account (which may
be known as an "administrative allowance account" or "plan level
expense account") until distributed. In the event that
recordkeeping revenue received by MissionSquare from
investment options offered by the Plan falls below the revenue
requirement, MissionSquare and the Employer shall mutually
agree upon a method to make up the shortfall necessary to meet
the revenue requirement. Employer understands that the Plan
administrative allowance is to be used only to pay for reasonable
plan administrative expenses of the Plan or to be allocated to Plan
participants at the instruction of the Employer.
(c) Compensation for Management Services to VantageTrust
Company, Compensation for Advisory and other Services to
the MissionSquare Funds Class M and Payments from Third -
Party Investment Options. Employer acknowledges that
MissionSquare, or its wholly owned subsidiary, receives fees from
VantageTrust Company for investment advisory services and plan
and participant services furnished to VantageTrust Company.
Employer further acknowledges that MissionSquare, including
certain of its wholly owned subsidiaries, receives compensation for
advisory and other services furnished to the MissionSquare Funds
Class M, which serve as the underlying portfolios of a number of
Funds offered through VantageTrust. For a MissionSquare Fund
Class R that invests substantially all of its assets in a third -party
mutual fund not affiliated with MissionSquare, MissionSquare or its
wholly owned subsidiary receives payments from the third -party
mutual fund families ortheir service providers in the form of 12b-1
fees, service fees, compensation for sub -accounting and other
services provided based on assets in the underlying third -party
mutual fund. These fees are described in the MissionSquare
Disclosures and MissionSquare's fee disclosure statement. In
addition, to the extent that third party options are included in the
investment line-up for the Plan, MissionSquare receives
administrative fees from its third -party settlement and clearing
agent for providing administrative and other services based on
assets invested in third -party investment options; such
MissionSquare Retirement Agreement 6 of 13
DocuSign Envelope ID: ACD53FA4-930A-4D59-B8A2-9F2D58Bt9287
Plan numbers 300934, 106564
administrative fees come from payments made by third -party
investment options to the settlement and clearing agent.
(d) Redemption Fees. Redemption fees imposed by outside
investment options in which Plan assets are invested are collected
and paid to the investment option by MissionSquare.
MissionSquare remits 100% of redemption fees back to the
specific investment option to which redemption fees apply. These
redemption fees and the individual investment option's policy with
respect to redemption fees are specified in the prospectus for the
individual mutual fund and referenced in the MissionSquare
Disclosures.
(e) Payment Procedures. All payments to MissionSquare pursuant to
this Section 7 shall be made from Plan assets held by VantageTrust
or received from third -party investment options or their service
providers in connection with Plan assets invested in such third -
party investment options, to the extent not paid by the Employer.
The amount of Plan assets administered by MissionSquare shall be
adjusted as required to reflect any such payments as are made
from the Plan. In the event that the Employer agrees to pay
amounts owed pursuant to this Section 7 directly, any amounts
unpaid and outstanding after 30 days of invoice to the Employer
shall be withdrawn from Plan assets.
The compensation and payment set forth in this Section 7 are contingent upon
the Employer's using MissionSquare's plan sponsor website for contribution
processing and submitting contribution funds by ACH or wire transfer on a
consistent basis over the term of this Agreement. The compensation in this
Section 7 is also based on (a) the assets of the Plan being invested in R5 shares
of the MSQ Trust Series Funds and MissionSquare Index Funds, and R9 shares
of MissionSquare Target Date Funds and the Employer offering the
MissionSquare PLUS Fund as the sole stable value option.
The compensation and payment in this Section 7 will take effect in the calendar
quarter following receipt at a Delivery Address (defined below the signature
line) of one fully executed copy of this Administrative Services Agreement based
upon the following schedule:
• Agreement received by February 20 - Effective April
• Agreement received by May 20 - Effective July
• Agreement received by August 20 -Effective October
• Agreement received by November 20 - Effective January
MissionSquare Retirement Agreement 7 of 13
DocuSign Envelope ID: ACD53FA4-930A-4D59-B8A2-9F2D58B19287
Plan numbers 300934, 106564
Employer further acknowledges and agrees that compensation and payment
under this Agreement shall be subject to re -negotiation in the event that the
Employer (a) chooses to implement additional mutual fundsthat neither(i)trade
via NSCC nor (ii) meet MissionSquare's daily trading operational guidelines or
(b) chooses to implement investment options that are not mutual funds. The
compensation and payment under this Agreement shall not change if the
Employer chooses to implement mutual funds that either trade via NSCC or
meet MissionSquare's daily trading operational guidelines."
8. Indemnification
MissionSquare shall not be responsible for any acts or omissions of any person
with respect to the Plan or its related trust, other than MissionSquare in
connection with the administration or operation of the Plan. Employer shall
indemnify MissionSquare against, and hold MissionSquare harmless from, any
and all loss, damage, penalty, liability, cost, and expense, including without
limitation, reasonable attorney's fees, that may be incurred by, imposed upon,
or asserted against MissionSquare by reason of any claim, regulatory
proceeding, or litigation arising from any act done or omitted to be done by any
individual or person with respect to the Plan or its related trust, excepting only
any and all loss, damage, penalty, liability, cost or expense resulting from
MissionSquare's negligence, bad faith, or willful misconduct.
9. Term
This Agreement shall be in effect and commence on the date all parties have
signed and executed this Agreement ("Inception Date"). The term of this
Agreement will commence on the Inception Date and extend three (3) years
from that date. This Agreement will be renewed automatically for (2) one-year
term agreements unless written notice of termination is provided by either party
to the other no less than 60 days before the end of such Agreement year. The
Employer understands and acknowledges that, in the event the Employer
terminates this Agreement (or replaces the MissionSquare PLUS Fund of
VantageTrust as an investment option in its investment line-up), MissionSquare
retains full discretion to release Plan assets invested in the MissionSquare PLUS
Fund in an orderly manner over a period of up to 12 months from the date
MissionSquare receives written notification from the Employer that it has made
a final and binding selection of a replacement for MissionSquare as
administrator of the Plan (or a replacement investment option for the
MissionSquare PLUS Fund).
10. Amendments and Adjustments
(a) This Agreement may be amended by written instrument signed by the
parties.
MissionSquare Retirement Agreement 8 of 13
DocuSign Envelope ID: ACD53FA4-930A-4D59-B8A2-9F2D58B19287
Plan numbers 300934, 106564
(b) MissionSquare may modify this Agreement by providing 60 days'
advance written notice to the Employer prior to the effective date of such
proposed modification. Such modification shall become effective unless,
within the 60 -day notice period, the Employer notifies MissionSquare in
writing that it objects to such modification.
(c) The parties agree that enhancements may be made to administrative
services under this Agreement. The Employer will be notified of
enhancements or reduction in fees through electronic messages or
special mailings.
11. Notices
Unless otherwise provided in this Agreement, all notices required to be
delivered under this Agreement shall be in writing and shall be delivered,
mailed, e-mailed orfaxed to the location of the relevant party set forth below or
to such other address orto the attention of such other persons as such party may
hereafter specify by notice to the other party.
MissionSquare: Legal Department, MissionSquare, 777 North
Capitol Street, N.E., Suite 600, Washington, D.C., 20002-4240
Facsimile; (202) 962-4601
Employer: at the office set forth in the first paragraph hereof, or to
any other address, facsimile number or e-mail address designated
by the Employer to receive the same by written notice similarly
given.
Each such notice, request or other communication shall be effective: (i) if given
by facsimile, when transmitted to the applicable facsimile number and there is
appropriate confirmation of receipt; (ii) if given by mail or e-mail, upon
transmission to the designated address with no indication that such address is
invalid or incorrect; or (iii) if given by any other means, when actually delivered
at the aforesaid address.
12. Complete Agreement
This Agreement shall constitute the complete and full understanding and sole
agreement between MissionSquare and Employer relating to the object of this
Agreement and correctly sets forth the complete rights, duties and obligations
of each party to the other as of its date. This Agreement supersedes all written
and oral agreements, communications or negotiations among the parties. Any
prior agreements, promises, negotiations or representations, verbal or
otherwise, not expressly setforth in this Agreement are of no force and effect.
MissionSquare Retirement Agreement 9 of 13
DocuSign Envelope ID: ACD53FA4-930A-4D59-B8A2-9F2D58B19287
Plan numbers 300934, 106564
13. Titles
The headings of Sections of this Agreement and the headings for each of the
attached schedules are for convenience only and do not define or limit the
contents thereof.
14. Incorporation of Exhibits
All Exhibits (and any subsequent amendments thereto), attached hereto, and
referenced herein, are hereby incorporated within this Agreement as if set forth
fully herein.
15. Governing Law
This Agreement shall be governed by and construed in accordance with the laws
of the State of California, applicable to contracts made in that jurisdiction
without reference to its conflicts of laws provisions.
MissionScluare Retirement Agreement 10 of 13
DocuSign Envelope ID: ACD53FA4-930A-0D59-BBA2-9F2D58B79287
Plan numbers 300934, 106564
In Witness Whereof, the parties hereto certify that they have read and
understand this Agreement and all Schedules attached hereto and have caused
this Agreement to be executed by their duly authorized officers as of the
Inception Date first above written.
CITY OF ROSEMEAD
M
M
Signature/Date
Name and Title (Please Print)
THE INTERNATIONAL CITY MANAGEMENT
ASSOCIATION RETIREMENT CORPORATION
doing business as MISSIONSQUARE
RETIREMENT
By
Erica McFarquhar
Authorized Representative
[An execution copy will be provided via DocuSign]
MissionSquare Retirement Agreement 11 of 13
DocuSign Envelope ID: ACD53FA4-930A-4D59-B8A2-9F2D58B79287
Exhibit A
Plan numbers 300934, 106564
Administrative Services
The administrative services to be performed by MissionSquare under this
Agreement shall be as follows:
(a) Participant enrollment services are provided online. Employees will
enroll online through a secure site orthe Employer will enroll
employees through the plan sponsor website.
(b) Establishment of participant accounts for each employee participating in
the Plan for whom MissionSquare receives appropriate enrollment
instructions. MissionSquare is not responsible for determining if such Plan
participants are eligible under the terms of the Plan.
(c) Allocation in accordance with participant directions received in good
order of individual participant accounts to investment options offered
under the Plan.
(d) Maintenance of individual accounts for participants reflecting amounts
deferred, income, gain or loss credited, and amounts distributed as
benefits.
(e) Maintenance of records for all participants for whom participant accounts
have been established. These files shall include enrollment instructions
(provided to MissionSquare through the participant website or the plan
sponsor website), beneficiary designation instructions and all other
documents concerning each participant's account.
(f) Provision of periodic reports to the Employer through the plan sponsor
website. Participants will have access to account information through
Participant Services, Voice Response System, the participant website,
and text access, and through quarterly statements that can be delivered
electronically through the participant website or by postal service.
(g) Communication to participants of information regarding their rights and
elections underthe Plan.
(h) Making available Participant Services Representatives through a toll-free
telephone number from 8:30 a.m. to 9:00 p.m. Eastern Time, Monday
through Friday (excluding holidays and days on which the securities
markets or MissionSquare are closed for business (including emergency
closings)), to assist participants.
(i) Making available access to MissionSquare's website, to allow
participants to access certain account information and initiate certain
plan transactions at anytime. The participant website is normally
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available 24 hours a day, seven days a week except during scheduled
maintenance periods designed to ensure high-quality performance.
(j) Maintaining the security and confidentiality of client information through
a system of controls including but not limited to, as appropriate:
restricting plan and participant information only to those who need it to
provide services, software and hardware security, access controls, data
back-up and storage procedures, non -disclosure agreements, security
incident response procedures, and audit reviews.
(k) Making available access to MissionSquare's plan sponsor web site to
allow plan sponsors to access certain plan information and initiate plan
transactions such as enrolling participants and managing contributions
at any time. The plan sponsor web site is normally available 24 hours a
day, seven days a week except during scheduled maintenance
periods designed to ensure high-quality performance.
(1) Distribution of benefits as agent for the Employer in accordance with
terms of the Plan. Participants who have separated from service can
request distributions through the participant website or via form.
(m)MissionSquare is authorized by the Employer to (a) determine whether a
domestic relations order is an acceptable qualified domestic relations
order under the terms of the Plan and (b) establish a separate account
record for the alternate payee and provide for the investment and
distribution of assets held thereunder.
(n) Loans may be made available on the terms specified in the Loan
Guidelines, if loans are adopted by the Employer. Participants can
request loans through the participant website.
(o) Guided Pathways Advisory Services - MissionSquare's participant advice
service, "Fund Advice', may be made available through a third -party
vendor on the terms specified on MissionSquare's website.
(p) MissionSquare is authorized by the Employer to establish an unallocated
plan level expense account to function as the Administrative Allowance
account, to be invested as Employer directs.
(q) MissionSquare will determine appropriate delivery method (electronic
and/or print) for plan sponsor/participant communications and
education based on a number of factors (audience, effectiveness, etc.)
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