CC - Item 4K - Community Outreach ProgramsS E M F •
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ROSEMEAD CITY COUNCIL
STAFF REPORT
TO: THE HONORABLE MAYOR AND CITY COUNCIL
FROM: OLIVER CHI, CITY MANAGER (94;-Gk"'
DATE: NOVEMBER 20, 2007
SUBJECT: COMMUNITY OUTREACH PROGRAMS
SUMMARY
Recently, staff has been working to coordinate the development of a variety of
community outreach programs. Those efforts include the update of the City website
and the implementation of a variety of informational items.
The current City website has the ability to provide contact information, list upcoming
events, make available City Council and commission agendas and post documents that
are in a PDF format. The website is fairly static and does not support the capabilities of
being interactive. The City is very limited in what it can provide through the website
because of the format it was created in.
In an effort to provide information and tools in various formats so that community
members can easily access information and take advantage of City programs and
services, staff has researched the creation of a new City website.
During the last budget cycle, City Council approved the appropriation of $90,000 in
order to create a new website, of
Community Development Commission
the City's general fund. Staff has talk
that Vision Internet is the most quali
specializes in municipal websites.
hat amount $50,000 is budgeted through the
and the remaining $40,000 is budgeted through
~d to several vendors and cities and we believe
ied, experienced and innovative company that
Also, as part of our efforts to provide residents with more information on a timelier basis,
more accessible information and provide residents with different mechanisms for
submitting input to the City regarding various topics, issues, programs and services,
staff has researched and is proposing a number of community outreach programs.
These proposed programs include a bi-monthly City newsletter, the development of
Rosemead University Citizens Academy, resident information guide, business
appreciation programs, which would include welcoming new businesses, citizen
comment feedback, coffee with council and pizza with council.
These are just a few of the community outreach and public relations programs staff
recommends implementing during the next few months.
APPROVED FOR CITY COUNCIL AGENDA: O
City Council Meeting
November 20, 2007
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Staff Recommendation
Staff recommends that the City Council take the following action:
• The City Council authorize the City Manager to enter into a contract agreement
with Vision Internet (Attachment A) for the development and launch of a new City
website.
• The City Council approve the proposed community outreach and public relations
programs.
BACKGROUND
City Website
Members of the public are very limited as to the type information that is available to
them through the City's current website. Although it was just developed a few years
ago, it does not provide the technology required to provide additional information and
interaction.
For example, residents, the press and other members of the community are not able to
access documents such as agenda reports, agenda report attachments and minutes.
The City's current website does not have a document central that would make it capable
of providing these documents. The proposed new website would have the capability of
providing a document library. In addition, the new website would enable us to add
services, such as the ability to register for recreation classes online, make on-line
payments, and schedule service requests via the computer. The technology and
program used to build the current website does not allow for these types of services.
In order to develop a website that is more usable for the public and a more reliable
source for current and archived information that provides the technology for interactive
components, and integration of third-party tools, staff recommends contracting with
Vision Internet. These tools would enable citizens to conduct business from the comfort
of their own home or office.
Staff has reviewed numerous municipal websites and have found that websites created
by Vision Internet provides the most user-friendly layouts, intuitive navigation and
interactive components, such as a business directory, document central, dynamic
banners, dynamic homepage, dynamic department pages, e-notifications, form/survey
tools, frequently asked questions, image library, intranet, job postings and job applicant
manager, news and newsletters, photo gallery, site search, sitemap generator and staff
directory. They have also created distinct websites for each of their clients, which
include government, education, non-profit and corporate from throughout the nation.
Attachment B provides a list of websites Vision Internet has created. Vision has
received over 40 awards and has been creating websites since 1996. They also
City Council Meeting
November 20, 2007
Page 3 of 5
received over 40 awards and has been creating websites since 1996. They also
provide a format that is simple for content management and website administration so
that the website can be easily edited and updated on a regular basis by non-technical
staff.
To provide an element of community participation, staff would like to conduct a
photography contest asking residents to submit photos that could be used in the
banners and pages of the City's new website.
The development of a new website would take approximately 4-6 months. An ad hoc
committee consisting of staff would draft the information that would initially be included
when the new website is launched. Based on council and community input, additional
information and components could be added. Our goal is to launch the new City
website no later than April 2008, barring any major unforeseeable issues.
Providing the community with information in a timely basis and also giving citizens with
opportunities to provide the City with feedback on a regular basis at various levels is
critical in order to develop two-way communications with the people we serve.
Community Outreach Programs
As for additional community outreach programs that are being proposed, they will
provide residents with enhanced civic understanding, increase the delivery of
information, connect residents with City and other residents, and give residents
opportunities to become involved at various levels. These programs include:
Increasin_g Delivery of the City Newsletter
For many years, the City's newsletter and recreation brochure have been designed and
produced as one document. The Rosemead Resource is usually about 28 pages and is
mailed out three times a year. The creation of this piece is approximate $32,000 with
an annual cost of $96,000. This cost does not include the cost of postage, which is a
total of $6,732 annually, bringing the total of producing and mailing the newsletter to
$102,732 a year.
In an effort to provide residents with more information on a timelier basis, staff has been
looking at the cost of producing these materials in two separate documents while
reducing the overall cost of these items. By having staff coordinate the production and
completing some of the pre-production work in-house, the City would save a significant
amount of money. The quality of the product would remain unchanged or would be
enhanced by having a majority of the production and coordination done by staff. In
addition, doubling the frequency of the newsletter from three times a year to six times a
year, the City would be able to increase its communication with residents.
By having staff coordinate the production of the newsletter (increasing it to a bi-monthly)
and the Recreation Brochure, the cost would decrease, while at the same time we
would be enhancing our communications effort:
City Council Meeting
November 20, 2007
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Quantity of each Item 19,500
Total Cost for
Recreation Brochure Mail Preparation Mailing Cost 3 Issues
$11,000 $650 $2,244 $41,682
Total Cost for
Newsletter Mail Preparation Mailing Cost 6 issues
$3,000 $650 $2,244 $17,682
Total Cost $59,364
Overall, this program will save the City $43,368 each year.
Offerinq the Rosemead University Program
A six-week course which will allow participants to gain a better understanding of all
things related to the Rosemead City organization. The program has been designed to
meet once per week in the evening and will include topics such as the organization's
structure, the budget process, economic development initiatives, recreation programs,
an overview of each business unit operation, and a variety of other programs to help
enhance the community's understanding of how local government works.
Resident Information Guide
The resident information guide would provide information about city services. It would
be similar to logging onto the website for information, but having all that information in a
booklet. It would contain City facts and figures, important community contact
information, meeting schedules for City Council and Commissions, City parks and
facilities, community events and other information residents frequently ask about. The
guide would be mailed to all new residents along with being made available to residents
at their request. The guide would also be made available on CD.
Implementinq a Business Appreciation and Recognition Program
Work with business license and the Chamber of Commerce to generate a monthly list of
new businesses and businesses celebrating their 10, 20, etc. year anniversary of having
a business in Rosemead. Send a small gift (pin, newly created tile to display in the
store, or some type of item) from council along with a signed card thanking them for
their business contributions. Honor businesses in these categories at a designated
council meeting once a quarter. This will help build partnerships with businesses.
Asking Residents to Provide Us With Their Comments
Create comment forms that encourage residents to submit ideas, complaints and other
items. Make the forms available at all city buildings, on-line and other locations. The
item would be routed to the appropriate department for response within a set amount of
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November 20, 2007
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time. City Council would be copied on all correspondence. Residents would also be
able to submit comments via the new website.
Conducting Coffee With Council - Informal Meetings
A number of residents are not able to attend council meetings or may not feel
comfortable with attending formal meetings. These informal coffee sessions would be
designed so that residents to speak to council members and provide their input in
relaxed setting. Residents can stop in at anytime during the coffee sessions. There
would be no formal agenda, therefore no formal decision would be made, however;
residents can speak to council members about any topic they would like to discuss.
Chatting With Council Pizza Party
Work with the schools to set up informal meeting with students to provide their answers
to pre-determined questions. The predetermined questions will just help set the tone for
the discussion and the meeting would then be opened for the discussion of other items.
The purpose is to encourage dialogue between City Council and Rosemead students.
They can ask questions, provide suggestions, etc. Students who attend would be
entered into a drawing for prizes. This will give council the opportunity to hear the
concerns of Rosemead youth and enable students to meet their council members.
These are just a few of the community outreach programs being proposed and
researched. There are several more in the concept stages which are being designed to
better engage the community. As we introduce and implement these programs, staff
will continue to work on enhancing community outreach programs so we can provide
programs that appeal to a variety of Rosemead citizens and enhance their experience
of being a part of the Rosemead community.
LEGAL REVIEW
The proposed contract has been reviewed by the city attorney.
PUBLIC NOTICE PROCESS
This item has been noticed through the regular agenda notification process.
Submitted by:
X(If'qn
Aileen Flores
Public Affairs Manager
Attachment A - Vision Internet Contract
Attachment B - Vision Internet Information Sheet
0 9 ATTACHMENT A
Website Development, Hosting and Maintenance Services
Terms and Conditions
1. This Terms and Conditions, and any attachment signed by the Parties attached hereto,
represent the complete agreement and understanding ("Agreement") between Vision Internet
Providers Inc. ("Contractor"), a California corporation, and City of Rosemead ("City"), and
supersedes any other written or oral agreement with regard to the website development services
provided for herein. Any modification of this Agreement is valid only if the modification is in
writing and signed by both Parties. City and Contractor are sometimes individually referred to as
"Party" and collectively as "Parties."
2. Contractor will provide the following services to City in exchange for payment of fees
and compliance with the Terms and Conditions of this Agreement. This Agreement, City
activities and all discussions regarding City website development shall be treated as confidential
and shall not be disclosed to parties other than representatives of Contractor and the authorized
representatives of City. It is agreed that a designee of City, Aileen Flores, will be project
manager, with decision making authority on behalf of City, for purposes of this Agreement.
3. Contractor agrees to perform Website Development as described in "Attachment A" at
a price of $85,560.
(a) City agrees to pay Contractor as follows:
(i) An initial payment equal to 20% of the total cost;
(ii) A payment equal to 20% of the total cost upon City approval of the site
map;
(iii) A payment equal to 20% of the total cost upon City approval of
homepage design comp;
(iv) A payment equal to 20% of the total cost upon implementation of the
Vision Content Management Tool on a Contractor's server;
(v) A payment equal to 20% of the total cost upon completion of the website
and City approval.
4. Documents & Data; Licensing of Intellectual Property This Agreement creates a
non-exclusive and perpetual license for City to copy, use, or modify for its own use, any and all
copyrights, designs, and other intellectual property embodied in this website, which are prepared
or caused to be prepared by Contractor under this Agreement ("Documents & Data"), to which
Contractor retains ownership of all intellectual property rights. City understands that Contractor
shall retain all right, title, and interest to the Vision Content Management Tool and Dynamic and
Interactive Components.
5. Contractor shall provide for one unique domain, monthly website hosting and database
hosting on a shared server ("Hosting") for a period of twelve months commencing on the date of
the website launch. Hosting will be billed to City at the rate of $200 per month for a period of
twelve months ("Initial Term"). With respect to the Initial Term, unless one party has given
written notice to the other party of its intent not to renew this Agreement at least thirty (30) days
prior to expiration of the Initial Term, this Agreement will continue in effect on a year-to-year
basis thereafter until one party gives written notice to the other of its intent not to renew this
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Agreement at least thirty (30) days prior to the expiration of any renewal term.
6. Contractor shall provide at no charge, monthly website maintenance and updates
("Maintenance") for up to five hours each month for a period of three months commencing on the
date of the website launch. Maintenance beyond five hours per month in the first three months is
optional. Optional services and maintenance after the first three months are considered Extra
Work as described in Paragraph 7.
7. Additional services not covered in this Agreement and extra hours will be presented to
City for approval prior to commencement of work ("Extra Work"). Extra Work will be billed at
Contractor's prevailing hourly rates, which are currently as follows: HTML Programming, Content
Migration, $85/hr; Graphic Production $95/hr; Quality Assurance, Testing, Debugging, Technical
Support, Webmaster Services, $105/hr; Consulting, Project Management, Database Design, Dynamic
Programming, $135/hr; Graphic Design, Training, $125/hr; Straight flatbed scanning will be billed at
$10 per scan. Touch up work to images will be billed at the Graphic Design hourly rate. City shall be
responsible for any or all additional fees including, without limitation: photography, stock images,
illustration, scanning, software, applications, online promotion, marketing, copy writing, redesign,
change orders, mailings, and fees to any third party vendors if applicable.
8. Intentionally omitted.
9. City shall supply all information to Contractor in digital format including without
limitation copy, text, audio files, video files, pdf files, photographs, artwork and preexisting
graphics.
10. City understands that Contractor will develop website frontend to be compatible with
Internet Explorer 6.0 and 7.0 and Firefox 1.5 and 2.0. Website backend will be compatible with
Internet Explorer 6.0 and 7.0. Website may not be compatible with previous or future versions.
Website will be optimized for 800 x 600 pixels resolution or above. City understands that the
website will be developed with Hypertext Markup Language ("HTML"), JavaScript, and
Microsoft ASP.NET ("MS-ASP") interfaced with a database created in Microsoft SQL Server
2005 ("MS-SQL"). City understands that the website is developed to run on a Microsoft
Windows 2003 Server ("MS-Server"). City is responsible for the costs of all software licensing.
City understands that the website frontend will be designed to be compliant with Section
508 guidelines on accessibility. Content migrated into the website by Contractor will also be
compliant. Compliance standards will be verified via Watchfire's BobbyTM software prior to
Completion. City understands that website backend and third party tools may not be Section 508
compliant.
11. Limited Warranty: Contractor does warrant that all of the deliverables included in
this Agreement will be conveyed to City. All programming code developed by Contractor
within the project is warranted for a period of twenty-four (24) months from the date of the
completion of the website ("Completion"). Contractor will create a back up of the website on the
date of Completion. If any warranted problem arises while City or its designee is maintaining the
website, Contractor will restore the website back to its condition as it existed at Completion. If
Contractor is maintaining and hosting the website, Contractor shall restore the website back to its
condition as it existed at the day of the most recent backup. Contractor shall only be responsible
for any costs associated with correcting any unmodified programming code during this twelve
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(12) month period following the Completion.
Except as expressly set forth in the immediately preceding paragraph, CONTRACTOR
MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, OF
MERCHANTABILITY OR FITNESS OF THIS SERVICE FOR A PARTICULAR PURPOSE
WHATSOEVER. In no event, at any time, shall the aggregate liability of Contractor exceed the
amount of fees paid by City to Contractor and Contractor shall not be responsible for any lost
profits or other damages, including direct, indirect, incidental, special, consequential or any other
damages, however caused.
12. Contractor does not warrant any results from the use of any web pages created under
this Agreement, including but not limited to, the number of page or site visitations, download
speed, database performance, or the number of hits or impressions.
13. Although Contractor may offer an opinion about possible results regarding the
subject matter of this Agreement, Contractor cannot guarantee any particular result. City
acknowledges that Contractor has made no promises about the outcome and that any opinion
offered by Contractor in the future will not constitute a guarantee.
14. Contractor may use any web pages developed for the City in any of its own
promotional materials as examples of its work. City agrees that Contractor may place in the
website footer an unobtrusive text link reading "Developed by Vision Internet" or the equivalent.
Contractor's footer text credit shall always be linked to a Contractor web page.
15. Each Party warrants that it holds all rights necessary to display all the images, data,
information or other items being displayed at the City's web pages during the effective period of
this Agreement. City expressly authorizes Contractor to display and/or modify any City supplied
images, data, information and other items in connection with the services provided herein.
16. City agrees to use the website in strict accordance with, but not limited to, all local,
state, and federal laws. City hereby agrees that any text, data, graphics, or any other material
published by City on its website is free from violation of or infringement upon copyright,
trademark, service mark, patent, trade secret, statutory, common law or proprietary or intellectual
property rights of others, and is free from obscenity or libel.
17. Intentionally omitted.
18. With regard to web hosting, the Parties agree to the following:
(a) Contractor shall not be responsible for limitations including but not limited to
service interruptions, server down time, loss of data, or access speed. The reliability,
availability and performance of resources accessed through the Internet are beyond
Contractor's control and are not in any way warranted or supported by Contractor.
Except as expressly set forth in this Agreement, it is City's responsibility to maintain
the website and make back-ups of all hosted files.
(b) City agrees not to use any process, program or tool via Contractor for gaining
unauthorized access to the accounts of other Contractor clients, customers or account
holders or other Contractor systems. City agrees not to use Contractor services to
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make unauthorized attempts to access the systems and networks of others. Any
attempt to do so will result in immediate termination of Contractor services at
Contractor's discretion.
19. Contractor will defend, hold harmless and indemnify City from and against all
liability, loss, cost, damage, or expense, including reasonable attorney's fees, resulting from any
claim of injury to person, damages to property, or monetary damages arising solely out of
Contractor's negligence or intentional misconduct or failure to perform obligations under this
Agreement.
20. City will defend, hold harmless, and indemnify Contractor, its officers, directors,
shareholders, employees, and agents from and against all liability, loss, cost, expense, including
reasonable attorney's fees, resulting from any claim of injury to person, damages to property, or
monetary damages arising out of City's negligence or intentional misconduct or failure to
perform obligations under this Agreement.
21. Estimated times are included for convenience. Actual times will vary depending on
City interaction and participation. However, the Parties agree to reasonably cooperate with one
another in the construction and design of the website in a timely manner.
22. This Agreement shall be governed by and construed in accordance with the laws of
the United States of America, and the State of California. Any cause of action of City with
respect to the services provided hereunder must be instituted within one year after the claim or
cause of action has arisen or be forever barred.
23. The waiver by one Party of any term or condition of this Agreement, or any breach
thereof, shall not be construed to be a general waiver by said Party or as a waiver of any other
term or breach.
24. Neither the course of conduct between the Parties nor any trade practice shall act to
modify the provisions of this Agreement except as expressly stated herein.
25. With the intent to be legally bound, each of the undersigned hereby covenants and
acknowledges that he, she or it (a) has read each of the terms set forth herein, (b) has the authority
to execute this Agreement for such person or entity, and (c) expressly consents and agrees that the
person or entity upon behalf of which the undersigned is acting shall be bound by all terns and
conditions contained herein.
26. It is understood and agreed that if any interpretation is to be made of this Agreement,
the same shall not be construed for or against any of the Parties.
27. Intentionally omitted.
28. Should a dispute, including but not limited to any litigation or arbitration be
commenced (including any proceedings in a bankruptcy court) between the Parties hereto or their
representatives concerning any provision of this Agreement, or the rights and duties of any person
or entity hereunder, the Party or Parties prevailing shall be entitled to reasonable attorney's fees
and court costs incurred by reason of such action.
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29. Except for any injunctive relief or similar remedy, which may be sought in any court
of competent jurisdiction subject to Paragraph 22 above, any controversy, dispute, claim or
counterclaim, whether it involves a disagreement about this Agreement or its meaning,
interpretation, or application; the performance of the Agreement; questions of arbitrability as to
subject matter of the dispute; whether an agreement to arbitrate exists and, if so, whether it covers
the dispute[s] in question; or any other question of arbitrability or form of disagreement or
conflict among the Parties to the Agreement, shall be submitted to final and binding arbitration at
the request of either Party, in accordance with the Commercial Arbitration Rules of the American
Arbitration Association. The arbitration shall take place in the City of Los Angeles. The
arbitrators shall apply California substantive law and the California Evidence Code to the
proceeding. The arbitrators shall have the power to grant all legal and equitable remedies and
award compensatory damages provided by California law. The arbitrators shall prepare in
writing and provide to the Parties an award including factual findings and the reasons on which
the decision is based. The arbitrators shall not have the power to commit errors of law or legal
reasoning, and the award may be vacated or corrected pursuant to California Code of Civil
Procedure sections 1286.2 or 1286.6 for any such error. In the event the Parties are unable to
agree as to the arbitrator, each shall select an arbitrator who shall, in turn, select the third and sole
arbitrator. Each Party shall be responsible for one-half of the costs for the arbitrator(s) and
arbitration.
30. This Agreement may be executed in counterparts, each of which shall be an original
and all of which together shall constitute one and the same Agreement. This Agreement becomes
effective upon Contractor's receipt of an executed copy of this Agreement.
31. Force Maieure: Any delay in the performance by either Party hereto of its obligations
hereunder shall be excused when such delay in performance is due to any cause or event of any
nature whatsoever beyond the reasonable control of such Party, including, without limitation, any
act of God; any fire, flood, or weather condition; any computer virus, worm, denial of service
attack; any earthquake; any act of a public enemy, war, insurrection, riot, explosion or strike;
provided, that written notice thereof must be given by such Party to the other Party within ten
(10) days after occurrence of such cause or event.
32. In the case of any conflict between the Terms and Conditions, Proposal, and
Attachment A, the following order of priority shall be utilized: Attachment A, Terms and
Conditions, Proposal.
33. If any portion of this Agreement is declared invalid, illegal, or otherwise
unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full
force and effect.
34. The titles and headings of the paragraphs of this Agreement have been inserted for
convenience of reference only and are not intended to summarize or otherwise describe the subject
matter of such paragraphs and shall not be given any consideration in the construction of this
Agreement.
35. All notices under this Agreement shall be in writing and effective on the date of
delivery if delivered by personal service, Federal Express, or facsimile; or effective three (3) days
after deposit in first class U.S. mail, postage prepaid, to each Party as follows:
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(a) City: Name:
Address:
•
Attn:
(b) Contractor
Vision Intemet Providers, Inc.
2530 Wilshire Boulevard, 2nd Floor
Santa Monica, California 90403
Attn: Steven Chapin
Fax: (310) 656-3103
DATE: By:
Print
CITY OF ROSEMEAD
Print Title
VISION INTERNET PROVIDERS, INC.
DATE: By:
STEVEN CHAPIN Title: President
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Attachment A
SCOPE OF WORK
Following is the Scope of Work for the City of Rosemead's ("City") website to be performed
by Vision Internet ("Contractor"). In this document the words "we," "us," and "ours" refer
to Contractor. The word "you" refers to City.
Implementation of the website will include:
❑ Attractive Design: A website design that reflects the City, draws people in, and
makes it immediately obvious that the website is the best place to get information
and access resources.
❑ Intuitive Navigation: Information should be easy to find with the most important
information accessible from the homepage to make it easier for website visitors.
❑ Content Management Solution: Contractor will implement the Vision Content
Management Tool (VCMT) to facilitate management of content to non-technical
staff throughout the City.
❑ Integrated Interactive Components: Interactive components should be
implemented to make the website more engaging and useful for users by allowing
them to quickly zero-in on the information most important to them.
❑ Integration of Third-Party Tools and Databases: Tools and databases should be
used to enable citizens to access government services at anytime and from anywhere.
Each of these recommendations is discussed in more detail in the sections that follow.
Attractive Design
City will have a design that makes it stand out among cities on both a regional and national
basis. The City's website will be inviting, easy to use, and will reflect your unique identity.
This will be accomplished through the following design characteristics:
❑ Creative desian that incorporates custom design elements and the most important
information and keeps both easily accessible from the homepage.
❑ Photos and collages of recognizable landmarks, scenery of the City, and the local
area.
❑ Consistent look and feel throughout the site to make it easier for website visitors to
navigate the site and find information they need.
❑ Use of Cascading Style Sheets to ensure future consistency as well as separation of
content and design. This makes it much easier to apply a new design theme in the
future without the need to redevelop the underlying website.
❑ Section 508 Compliant making it accessible to persons with disabilities.
❑ Easy to use drop down menus helping users to quickly understand navigation and
locate information with the least amount of clicks.
❑ Breadcrumbs showing the user's current path to let them know exactly where they are
on the website.
Vision Internet is recognized for its ability to create great designs that fulfill each of the
above objectives. We have been featured in the national media and have won awards for
creating effective web solutions. We intend to use all of this skill and experience to create an
award-winning quality website for you.
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Attachment A
Intuitive Navigation
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For your website, we recommend organizing information by department, topic, and/or target
users. Contractor's approach allows users to find information in the variety of ways that are
most important to them. This is because content is available through multiple "paths"
making it simple for users to search the site regardless of their preferred method.
Content Management Solution
The City's website will utilize VCMT which was created in Microsoft ASP.NET and SQL
Server. Upon final payment, Contractor will provide City with the source code for City's
own use.
Administration Tools
VCMT provides City with a dynamic website where you have the ability to modify content
on any page in the website through simple and easy to use administration screens.
Additionally, you can add new pages and insert them into the navigation of the website.
VCMT includes a number of functions that make it extremely easy for your non-technical
staff to manage website content. The most important include:
❑ Browser-Based Administration that allows for easy management of content by
anyone who is familiar with surfing the Internet and using basic word processing
programs. There is no need for your staff to know programming when updating
content. This allows authorized staff members to update, delete, and create new pages
based on a predefined template, and insert them into the website's navigation.
❑ WYSIWYG Text Editor that is based upon standard document creation tools that
make it easy for your non-technical staff to edit and format text. With the
WYSIWYG (What You See Is What You Get) editor, they can change font styles,
colors, sizes, and formatting such as bold, italics, and underlining.
❑ Content Approval Cycle that allows staff persons to create content that passes
through multiple levels of review and approval before going "live."
❑ Automatic Alt-Tags for images ensuring future Section 508 compliance.
❑ Automatic Image Resizing to convert those large high-resolution photos from digital
cameras into web-ready images.
❑ Undo, Redo, Roll-Back, and Trashcan tools giving you the ability to recover from
mistakes.
❑ Styles that can be applied to such elements as text, headers, and lists, thereby enabling
you to create web pages with a consistent look.
❑ Paste from Microsoft Word to make it easier to add content to the website while
stripping MS Word formatting and converting it to HTML.
❑ Spell Check to help you create content that is free of any embarrassing spelling
errors.
❑ Search and Replace tool that replaces a word or phrase within the page.
❑ Secure Administration that offers password protection to content management
functions. Our sophisticated tool allows you to grant management rights to specific
users or groups of users. Administration rights can be granted to the entire site or
restricted to specific areas or types of content (i.e. by department).
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Attachment A
❑ Single-Source Web Publishing that permits administrators to update a single web page
and reflect those changes on multiple pages throughout the site.
❑ Navigation Control that allows you to add new pages or move pages anywhere within
the website.
❑ Page Linking that enables you to easily create links to any page in the website or to
other websites.
❑ Email Address Masking which prevents spammers from getting the email addresses of
your employees when crawling your site.
❑ Document Central that allows for the storage of a single version of each document in
a central place and for them to be linked to virtually any page in the website.
❑ Image Library that stores a single version of each image in a central place and
subsequently adds them to virtually any page in the website.
❑ Content Scheduling to save time and money. This allows all standard pages and
specific predefined component content to be setup to publish ahead of time and be
automatically removed or archived when it will no longer be relevant.
❑ Printable Pages that enable your website visitors to print out virtually any page on
the website for reading offline.
Included Interactive Components
In addition to the creative design, effective navigation, and easy to use VCMT, we will
provide the City with interactive components for managing special types of content.
The Interactive Components to be utilized are:
❑ Approval Cycle
❑ Business Directory
❑ Calendar
❑ Document Central
❑ Dynamic Banners
❑ Dynamic Homepage
❑ Dynamic Department Homepages
❑ e-Notification
❑ Form/Survey Tool
❑ Frequently Asked Questions
❑
Image Library
❑
Intranet
❑
Job Postings
❑
Job Applicant Manager
❑
News and Newsletter
❑
Photo Gallery
❑
Site Search
❑
Sitemap Generator
❑
Staff Directory
Each of these interactive components is described in detail below.
Customization of the Vision Content Management Tool includes the frontend graphic design
and layout as well as adding or subtracting fields for your specific needs.
Approval Cycle
For websites where content authorship and updates are distributed throughout an
organization's departments, it is helpful to implement the Approval Cycle where content
updates and changes do not go live on the website until one or more persons have approved
them.
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This allows you to segment the management of content by groups of users (such as
departments), in addition to types of content as determined by the interactive components.
It is extremely flexible allowing you to define as many workflows as you require with as many
steps in the approval as you deem necessary. Most clients have one workflow per department
with up to four or five steps in each.
Business Directory
One way to promote local businesses is the use of a Business Directory in the City's website.
This supports local industry and businesses by increasing their ability to reach a
national/international market while at the same time making residents more aware of them.
When you list businesses on your website, their individual websites will automatically have
higher placement in search engines because of your link to them; websites linked to
government websites are given higher placement by many search engines like Google. For
some types of businesses, this could make a significant difference.
The Business Directory would be an interactive index of local businesses. Your staff would
post a business's name, description, location, contact information, links to their sites, and, if
available, a graphic (i.e. logo or photo). Users would then be able to browse an alphabetical
listing of these businesses or filter the directory based upon categories you define. The search
results would list all businesses by the information entered by staff.
Calendar
An interactive Calendar is a staple of local government websites and is an essential tool for
your site's success. The Calendar can be used to improve attendance at your events and
meetings by making it easier for users to find the types of events important to them. It can
also be implemented in a user-friendly monthly or yearly format. To assist users further, the
Calendar has filtering tools that allow them to find information by month, category, or even
departments. This makes it quite easy to locate specific information.
Our Calendar contains a number of advanced functions including:
❑ Reoccurring events function
❑ HTML editing capabilities (including ability to include photos and links)
❑ Automatic archiving
❑ Integration with e-notification
❑ Ability to create and assign filtering categories to events.
❑ Ability to restrict use of categories by specific staff.
❑ Ability to control which events to include on the homepage of the site.
❑ Ability to insert Calendar pages anywhere in the site navigation.
❑ Ability to apply different Calendar formats including standard monthly Calendar and
a listing of events.
Document Central
One of the main reasons people visit a local government website is to get information and
download important documents and forms. With the Document Central, website visitors can
easily find the information they need, and you can slash printing and distribution costs for all
types of documents.
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Based on our extensive experience in content management, we recommend a centralized
location for all documents. This allows website visitors to browse for documents from a
single, categorized location as well as to access information from individual pages within the
website. Furthermore, it allows easier administrator management of files, thus preventing
confusing links and ensuring there are not multiple versions of the same document
throughout the site. To prevent broken links in the website, the Document Central prevents
deletion of linked documents and provides a complete list of pages linking to the document
to simplify website administration.
We recommend all documents be stored in Adobe Acrobat PDF format to enable everyone to
view them, regardless of platform. However, you may upload most types of files including
Microsoft Word, Excel, graphics files, and audio or video clips.
Dynamic Banners
While your site will include graphical banners that make the website attractive, changing the
banners from time-to-time will keep the website fresh and interesting. While Vision Internet
can change the banners at anytime for an incremental maintenance fee, the Dynamic
Banners tool allows your staff to change the banner images by themselves, whenever they
want. With the simple to use interface, they can easily upload pre-sized photos, graphics, or
collages to replace existing banner graphics.
Depending on your preferences, we will implement the Dynamic Banners so that you can
apply a different banner for individual pages, the overall website, or on a rotating basis. We
would work with you to determine the best implementation for your unique needs. You can
see an example of the implementation of Dynamic Banners at ww-w.visioninternet.com. As
you go to different sections, you will notice that different banners are used. We can change
banners via simple image upload. We will be happy to provide a demonstration of backend
tools upon request. Included in this budget are five dynamic banners; additional banners will be
billed at our hourly rates.
Dynamic Homepage
It is important on a city website to list the most current news, press releases, or events. This
keeps the community informed while ensuring the website is fresh and timely. It also exposes
website visitors to important information they may not necessarily be looking for.
A Dynamic Homepage automates this process for your staff by displaying the most recent
information and automatically removing it when it is no longer relevant. It will save your
staff time while guaranteeing that your homepage is up-to-date.
Please note that the Dynamic Homepage can include an emergency homepage notice.
Dynamic Department Homepages
While the Dynamic Homepage would provide information for the City overall, the Dynamic
Department Homepages would provide the same functionality for individual departments.
The system will be implemented in a way that information could be posted on both the main
homepage and a department homepage simultaneously without duplication of effort. The
screenshots below show the City of Charlottesville's homepage, which lists current events,
and the city council's homepage, which automatically lists council specific news.
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e-Notification
Increase communication, draw in more repeat users, and get important information out more
quickly, using our email based e-Notification tool. Our tool provides a sign-up box allowing
users to add their email addresses to receive important notices, and set their preferences for
the e-Notifications they would like to receive. Each registration is verified via a confirmation
email that the user must respond to in order to complete the registration process. This same
mechanism allows each user to change preferences including opting out from subscription
lists.
To better manage the e-Notification process, your staff can see how many subscribers there
are for each category, plus edit subscriber information and export the subscriber database for
use in other systems.
The best part about our e-Notification tool is that it also integrates with the News and
Newsletters component, giving you the ability to broadcast News and Newsletter content
from your website to your subscribers. There is no need to recreate the content. This
integrated approach enables your users to sign up for different types and categories of
content on a single subscription page in order to have it delivered directly into their email
box.
Form/Survey Tool
Interactive forms are the staple of an effective government website. They allow users to
communicate and interact with their government at convenient times. Vision Internet's
Forms/Survey Tool can be used for asking questions, getting feedback, or submitting
applications. Keep in mind that these online forms can be used for replicating most paper
forms in the city, including service requests.
The Form/Survey Tool also provides you with the ability to easily create your own online
surveys and track the results in real-time. In contrast to the traditional paper survey
approach, online surveys are more convenient because they eliminate the time and expense
of mailing back responses. Furthermore, you can display the results in several formats,
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Figure 1 City of Charlottesville's homepage automatically Figure 2 Dynamic Dept. Homepages automatically lists a
lists upcoming events. department's current news or events.
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including graphical representations. This allows your staff to aggregate the responses and
view them in report format.
The tool supports fill in the blank, multiple choice, multiple select, and ranking type
questions. It also has an export function so you can analyze the results using Excel or any
other program capable of importing CSV files. This is a third party tool, so only graphic
design may be customized and the Approval Cycle functionality is not available.
Frequently Asked Questions
Frequently Asked Questions (FAQ) are a website staple that visitors have come to expect.
While traditional FAQs consist of long lists of questions that may overwhelm users, our
component provides a simple and easy way for them to find the information they need.
Website visitors are able to browse the list of questions (and answers) by categories you
define. Multiple categories may be assigned to each question so that your visitors will be able
to find answers based upon the category that best matches what they are looking for.
Your staff will also love the feature because our tool presents a much simpler solution to
creating FAQs. Questions and their associated answers are submitted through a simple and
centralized interface.
Image Library
The Image Library is a centralized place where all images used in the website are stored. This
saves space because only a single version of each image is used on the entire site. This also
provides greater control, as you can restrict the ability to add new images to specific staff
members within your organization. Images remained archived when deleted to prevent
accidental broken links within the website while the content management tool tracks all
pages using individual photos to make it easier for you to replace images in individual pages.
The Image Library also incorporates several tools that make managing images much easier.
They include automatic scaling and sizing of photos to the maximum size recommended for
your website plus automatic alt-tag insertion for images added to pages to ensure future
Section 508 compliance.
Intranet
While the public website will enable you to improve your communication with people outside
your organization, the intranet will serve as the main source of information for your
employees. It will have its own unique homepage, navigation, and design. The design will be
based upon the approved public website design; however, it may include its own color scheme,
collage, and homepage layout.
In implementing your intranet, we would take the following steps:
❑ Complete your main website project
❑ Replicate the main website including all components such as calendar, news, etc.
❑ Implement the approved intranet design
❑ Migrate or add pages as required'
❑ Launch the website behind a firewall so as to make it inaccessible from outside your
internal networkZ.
Includes up to 50 pages; additional pages may be migrated for an additional budget,
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In this approach, the content in the website and the intranet plus all management tools would
be separate; however, the intranet will pull public events and news content from the main
website as needed so that you do not need to duplicate this type of content.
Job Postings
Job Postings is one of the most popular types of content on local government websites. By
posting jobs within the site, you are both attracting possible candidates and averting the flood
of telephone inquiries about positions that do not exist. This, of course, keeps your
administrative costs down.
Our Job Postings tool makes posting jobs a snap. Your HR staff simply fills out a form that
can have any number of fields you define (such as position, department, salary, and benefits).
Staff can schedule when postings go live on the website and when they expire, thus
simplifying the process and reducing your administrative time and costs.
To make it easy for users, postings can include interactive tools for filtering available
positions by category, type of position, posting date, and salary. As is normal for all our
components, your staff is able to define the categories or classification of Job Postings.
Job Applicant Manager
With the Job Applicant Manager, website visitors can apply for jobs online by filling out an
application and submitting it for a specific job or for possible future positions. The
information is stored in a central database, and when submitted for a job, it is emailed to the
manager responsible for hiring that particular position. HR can generate lists of prospective
employees via interactive tools that they can filter by skills, experience, salary requirements,
and/or application submittal date. This is the ideal tool for cities that are filling several
positions per month or want to build a database of applicants for future positions.
To see an example of online Job Postings, please view the details of a Job Posting on the
City of Englewood site and click on the Apply Online button.
News and Newsletter
By posting news on your site, you will improve communication with your target audiences.
Our experience is that news can take many forms, including press releases, newsletters,
feature stories, and "what's new" content. With our News and Newsletter component, each
of these types of news can be implemented onto a single section of the website or have their
own separate area. To ensure usability for website visitors while providing simplicity for staff,
news content is automatically moved to an archive section at a predefined interval after
publishing. Website visitors can browse the archive by category and date range. This is a great
way to provide a historical archive while making site administration easy.
NOTE: With the e-Notification tool, news information may also be broadcast to subscribers
via email.
Photo Gallery
Nothing spices up a website like pictures. With our Photo Gallery component, your website
visitors can browse through images of your beautiful city and its exciting events. Users can
For users to access the intranet from outside your network, they may need to use a VPN to access your
network prior to accessing the intranet.
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view photo albums defined by your staff, and either look at images via thumbnails or a slide
show.
While you can setup the basic photo albums with our content management tool, the Photo
Gallery component includes several tools to make administration much easier. Simply upload
the image to the new album and add a caption; thumbnails are automatically created and added
to pages based upon the predefined template. In addition, to ensure accessibility and Section
508 compliance, the necessary alt-tags are automatically added to each photo.
Site Search
Site users can find the specific content they need through the powerful search engine
dtSearch. The tool will search both HTML pages and documents such as Adobe PDF files and
Microsoft Word documents. It will return results in order of relevance based upon frequency
of search words in the page content or metadata. In an optional, advanced mode
implementation, dtSearch supports full Boolean keyword searches.
This third-party software needs to be installed on the web server.
Sitemap Generator
Some people prefer to navigate from a central sitemap where they are able to quickly see a
snapshot of the overall website structure. Additionally, most blind people will use the sitemap
as their principal source of navigation because it is much faster for their screen reader
software to move through this than other navigation pages. The Sitemap Generator makes it
easy for website visitors and staff alike by automatically generating a sitemap based upon the
current site hierarchy. When a change is made to a page location on the website, it is
automatically updated on the sitemap. This ensures up-to-the-minute accuracy, and is much
easier than staff having to maintain a static sitemap.
Staff Directory
It is often difficult for website visitors to find the correct person to contact in a government
agency. However, the useful Staff Directory component greatly simplifies this search. It can
list all staff persons, departments, even related agencies and partners, along with their
contact information and description of their role or area of specialization. Your website users
will love the convenience, simplicity, and accessibility; they can easily filter the list of staff
based upon name, department, or other criteria determined to be important to them.
Additionally, your staff will be happy that they can make their email addresses available to
others without exposing their contact information to spammers. Our tool "masks" email
addresses so that email-harvesting software used by spammers cannot automatically extract
them from your website.
Integration of Third-Party Tools and Databases
Today, there are many advanced tools for such functions as:
❑ Class Registration
L3 Permitting
❑ Service Requests (CRM)
❑ Streaming Video
❑ Others
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VCMT can easily work with these tools, provided they are web-enabled. Most of these types
of tools can be given the same look and feel as your main website via modifications to the
presentation template. For your project, we will provide you with an HTML template that
vendors of these third-party tools can use. We will also integrate links to these third-party
tools into the overall website navigation. There are many examples of where we have used
this approach, including the Cities of College Station, TX, Diamond Bar, CA; Citrus Heights,
CA; and many others.
Additionally, we are able to create web-interfaces for your third-party databases. Examples of
previous projects where we have done this include displaying tax records that were exported
from a main frame for Vanderburgh County, IN; displaying crime statistics from California
State databases for the City of Citrus Heights, CA; displaying travel options from various
databases for several airlines including United; and displaying staff and student contact
information from school databases for the UCLA School of Law.
These are just a few examples of our extensive experience working with third-party databases
and systems. While interfaces to third-party systems are not included within the budget, they
are available for an additional fee. We can provide a firm quote for interfaces after analyzing
the databases and requirements during the consulting phase of your project.
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THE VISION PROCESS
•
Contractor's process consists of six stages. In each, there are formal review and approval
points to give you full control of the project and ensure the final website meets your
expectations. This process is explained in the sections below.
Stage 1: Vision Stage
In the Vision Stage, we work with you to create the vision for your website now and for the
future. The Vision Stage places heavy emphasis on the objectives of the website and how it
supports your overall organizational goals.
To create the vision, we will:
❑ Prepare and tabulate surveys of key decision makers. The survey will focus on goals
and objectives, what is good and bad about your current site, examples of sites you
like, and many other topics.
❑ Review your existing website and the websites of other cities.
❑ Study examples of other websites you like.
❑ Hold a brainstorming session with your web team.
❑ Collect all content and materials for the new website.
The heart of this stage of the project is the brainstorming sessions where we discuss your
current website, the results of surveys, the needs of users and staff, and possible approaches
for the future. This serves to gain insights and create general support for the project. We will
also discuss operational considerations for once the website launches. This operational
discussion will be a two-way dialog where you provide us information about the operational
needs of the City and we share with you our experience and knowledge based upon the best
practices we have discovered over the years.
Stage 2: Concept Stage
In the Concept Stage, we will create the blueprint for realizing the vision. To do this, we will
develop the site infrastructure that includes:
❑ Creation of a navigation strategy that supports easy access to information.
❑ Categorization of pages according to the navigation strategy.
❑ Creation of a conceptual sitemap. The navigation or information architecture will
take into account your current needs plus allow for future expansion and growth.
❑ Recommendation of interactive components to support easy navigation through
special types of content, such as events and news.
❑ Drafting of a homepage layout wireframe that shows the placement of key
information and dynamic content.
The Concept Stage will end with your approval of the sitemap and homepage layout
wireframe.
Stage 3: Design Stage
In this stage, our creative team will continue with the creative graphic design for your
homepage, based on the approved homepage layout wireframe. Our creative ability and
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expertise will allow us to develop compelling graphic design to make your website look great,
while maintaining its usability. We will work very closely with your staff to establish a look
and feel for the website that reflects your unique identity.
Website/Graphic Design will include:
❑ Up to three homepage design concepts to establish direction.
❑ Design of custom icons, buttons, screen elements, and backgrounds, if desired.
❑ Efficient and streamlined navigation and site architecture.
❑ Optimization for speed.
❑ Section 508 Accessibility Compliance
❑ Consistent graphics, structure, and navigation design.
Towards the end of this stage, we will present final homepage design concepts for your
approval. You will select one for implementation in the new website.
Stage 4: Development Stage
This stage includes the interior page design and programming the website according to the
approved specifications and creative design. Programming will include the implementation of
the content management tool and development of the interactive components. Our creative
team will give direction for the sub-level page design. Though we do not create content as
part of our services, we do include in the scope of your project the migration of up to 200
pages into the new website.
Stage 5: Quality Assurance, Documentation, and Training Stage
While quality assurance is an integral part of every stage of the project, in the Quality
Assurance Stage we do extensive testing and reviewing of the website code. We will
thoroughly follow an exhaustive checklist of all pages and functions created during the
development stage. We recommend that you have a staff representative participate in this
process to verify the site fulfills the expectations for the project.
Within this stage, we will also provide a one day training consisting of a session for each
department's content author in addition to an overall system administrator. For content
authors, we will train them on how to create and update content using the content
management tool and for the administrator, we will instruct him/her on managing security,
system configuration, and other advanced topics. A custom training manual and reference is
provided for updating the website. The manual incorporates screenshots from your website,
making it easy for staff to understand and use.
Stage 6: Launch Stage
In the Launch Stage, the website is moved to the production server. In the event that
Contractor is not hosting the website, the City will be responsible for setting up a Windows
Server running IIS and MS SQL Server. Contractor will install all other necessary software,
make necessary configuration changes, and transfer the code and content'. We again go
through the final quality assurance process, ensuring the site transfers correctly. After you
approve that the website is ready to launch, the website will be made available to the public.
The City will need to provide remote access to the server during the setup and configuration of the
website, or be prepared to perform the setup under the direction of Contractor's technical staff. In this case,
additional fees may apply.
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We will continue to monitor the website over the next three months to make sure that the
entire site is functioning properly.
Project Schedule
The table below shows our recommended development and launch schedule along with a list
of key deliverables/milestones.
Implementation Ste
Avg. Duration
Vision Stage
❑ Stakeholder surveys
2 - 4 Weeks
❑ Brainstorming session
Concept Stage
❑ Conceptualized sitemap
2 - 4 Weeks
❑ Homepage layout wireframe
Design Stage
❑ Up to three homepage design comprehensives
❑ Custom icons, buttons, screen elements and backgrounds
3 - 4 Weeks
❑ Complete navigation design
Development Stage
❑ Programming of the website
- 9 Weeks
❑ Migration of up to 200 pages of content
Quality Assurance and Documentation Stage
❑ Completed website
❑ Customized training manual
2 - 3 Weeks
❑ Onsite training
Soft Launch & Final Launch
❑ Move website to production server
❑ Continued final testing
2 Weeks
❑ Website goes live
Fotal estimated time to launch
15 - 26 Weeks
* The schedule may vary largely depending on optional components and participant
decision times.
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• • ATTACHMENT B
vision
n t e r n e t
MUM
The Government Website Experts"
GOVERNMENT CLIENTS
Alameda County, CA
City of Englewood, CO
New York State Environmental Facilities
Corporaoon, NV
City of Santee, CA
IWdsie Management Authonryl
City of Evansville, IN
SunLine Transit, CA
City of Arcadia, CA
New York State Housing
Garfield County, CO
Finance Agency, NY
Town of Telluride, CO
Arcadia Undyed School District, CA
City of Bellflower, CA
Greenbrier County CVB, WV
City of Round Rock, TX
UCLA School of Law, CA
Gry of Birmingham, MI
Houston-Galveston
Area Council, TX
Round Rock Ind,,;dent
P
$Ch0o1 DistriCL'f)(
USAir National Guard, VA
City of Citrus Heights, CA
JobSoluhons, OH
Gry of Santa Clarite, CA
US Forest SetVICe, MN
G of College Station, TX
City
City of Longview, WA
Santa Monica Big Blue Bus, CA
Vanderburgh County, IN
Columbia Basin College, WA
Longview Mint Farm, WA
Ventura County, CA
Columbia Courtly. GA
Iory industrial Parkl
City of Santa Monica. CA
liransoortauon Comm~ssionl
Columbia Coon ryry
A
'
Offi
Los Angeles County, CA
(Ford Amphnheatrel
Santa Monica Environmental
rams Division
CA
Pro
Wood County. OH
s
ce, G
Sheriff
,
g
Ifamily Semeesl
Columbia Court Tax Commissioner, GA
ry
City of Lynchburg, VA
Santa Monica Solid Waste
Wood County
Dallas County jjCmuniry
C
ll
Minnesota Office of
Secretary of State, MN
Division, CA
,
(Employment Resource C
emerl
o
eges,
City of Diamond Bar, CA
City of Monterey Park, CA
Santa Monica Human Resource
Division, CA
Workforce Central Florida, FL
2530 WILSHIRE BLVD, 2ND FL • SANTA MONICA CA 90403.310.656.3100/888.263.8847.310.656.3103 FAX www.visioninternet.com
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vision
intern et
Start with the Vision
The Government Website Experts
At Vision Internet we start with the Vision. Using our strategically
focused and collaborative Vision Implementation ProcessTM, we
work with you to develop and implement Internet strategies that
complement and extend your overall goals. We create custom
solutions to solve your unique needs so your website reaches its
full potential and delivers a maximum return on investment.
"Vision Internet definitely
lived up to its name by
providing the 'Vision' it
took to make the Big Blue
Bus site a resounding
success."
-Dana Randall. Marketing Analyst
Big Blue Bus. Santa Monica, CA
Government Website
Experts
Vision Internet has extensive
experience serving every level
and type of government agency.
We are a GSA Scheduled Vendor
and have specific expertise in:
• City & County Enterprise
• Education
• Visitors Bureaus
• Special Districts
• Interagency Collaborative
is Intranets
• Performing Arts
• Transportation
• Workforce Dev.
We have the experience you can
trust.
Content Management
Experts
At Vision Internet, we are experts
in creating highly interactive
websites, Intranets and kiosks
using the most advanced content
management tools available. The
solutions we offer are:
• Microsoft CMS
• NetShift Software
• Vision Internet CMT
This means we are able to
recommend and implement the
best solution for your needs.
"It's refreshing to find a company that takes pride in
their work, offers friendly and efficient service, and
always respects their customers."
-Ken Kritzar, Manager
Employment Resource Center, Wood County, OH
Interactivity Experts
Vision Internet offers custom
interactive components making
your website exciting and easy to
use. Samplings of interactive tools
we provide include:
• Calendar
• Document Central
• E-Newsletters
• E-Procurement
is Frequently Asked Questions
• Job Postings & Online
Applications
• Media Center
• Member-Only Section
• Multilingual Support News
• Photo Gallery
• RFP Posting
• Site Search
• Staff Directory
• Survey and Polling
Because each tool is customized to
meet your individual requirements,
you can be certain your website
effectively serves your unique
community and agency,
2530 WILSHIRE BLVD, 2ND FL- SANTA MONICA CA 90403 - 310.656.31001888.263.8847 - 310.556.3103 FAX www.visioninternet.com
2
vision
n t e r n e t The ove eatk ebsI
"One resource that will make a big difference as the Guard proceeds to transform itself to meet
the needs of the twenty-first century is the collaboration tools Vision Internet created for us."
-Lt. Col. Bruce Stewart, Chief, ANG/DPT
Dept. of the Army and Air Force, National Guard Bureau
"Although Vision Internet is located in California and we are located in Ohio, the distance is
not an issue...lt's refreshing to find a company that takes pride in their work, offers friendly and
efficient service, and always respects their customers."
-Ken Kritzar, Manager
Employment Resource Center, Wood County, OH
"Your team took the time to understand the Ford's need and develop a strategy to realize our
goals. The site has a 'sell' factor ...a sizable increase in our online ticket sales as a result."
-Linda Chiavaroli, Communications Director
Ford Amphitheatre, Los Angeles County, CA
"I have never been involved in an IT project that went as smooth as developing our new website
with Vision Internet."
-Judy Rumps, IT Director
City of Birmingham, MI
"Content changes that typically took a week can now be done in minutes thanks to Vision
Internet's easy to use content management tool."
-Donald Crane, President and CEO
CA Association of Physician Groups
"We appreciate Vision Internet's commitment to our success and willingness to customize and
invent new tools specifically for our needs."
-Timothy Van Cleave, Website Redesign Project Manager
City of Evansville/Vanderburgh County, IN
"Your extensive government experience and creativity is allowing us to enter into uncharted
territory in serving our community."
-Stacey Arnold, e-Government Coordinator
City of College Station, TX
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-Kim Cooper, Director
Greenbrier County Convention and Visitors Bureau, WV
2530 WILSHIRE BLVD, 2ND FL- SANTA MONICA CA 90403.310.656.3100/888.263.8847.310.656.3103 FAX www.visionintornet.com
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