General Management Building Co. REQUEST for PROFESSIONAL 2014-13
Janitorial Services for
the City of Rosemead ",Q
e
y9
CONFIDENTIAL
Do Not Open until:
Bid Closing Date: dec. 10, 2014 at 10:30 am P.S.T.
Vendor: General Building Management Co.
3255 Wilshire Blvd. Suite 1222
Los Angeles, CA 90010
Tel; 213-388-0554
Fax: 213-388-6337
E mail: gbm @gbm21.com
Web: www.gbm21.com
General Building Management Co.
3255 Wilshire Blvd. Suite 1222, Los Angeles, California 90010
Tel: 213-388-0554 Fax: 213-388-6337
Web: www.gbm21.com E mail:gbm @gbm21.com
Table of Contents
RFP 2014-13 Janitorial Services for Various facilities for the City of
Rosemead . CA
1. Letter of Transmittal
2. Company Data
3. Addendum 1
4. Bid Schedule(Section 1)
5. Acknowledgement of Addendum 1
6. Acceptance of Conditions
7. Bid data forms(Section 2)
8. References
9. Non-Collusion Affidavit(Section 3)
10.Capability/Statement of Experience/Work Plan
11.Qualification of Staff
12.Quality Control Plan/Approach
13.Our Organization
14. Resumes
15.Our Green Cleaning Program
16.Transition and Implementation Plan
17.Training/Orientation Program
18.Follow-Up Procedures
19.Management and Supervision
20.Personnel Program and Employee Training
21.Working rules
22. Field Supervision Rules
23.Working Foreman Duties
24.Quality Control Forms
25. Insurance-General Liability, Auto, Worker's Com-(Sample)
General Building Management Co.
3255 Wilshire Blvd. Suite 1222, Los Angeles, California 90010
Tel: 213-388-0554 Fax: 213-388-6337
Web:www.gbm21.com E mail:gbm@gbm21.com
LETTER OF TRANSMITTAL
December 09, 2014
City of Rosemead
Attn: city Clerk
8838 East Valley Blvd.
Rosemead, CA 91770
Re: RFB 2014-13 Janitorial Services for City of Rosemead facilities
Dear Mr. Sean Sullivan:
General Building Management Co. is a professional Janitorial and Ground Maintenance
Service Company with more than 13 years experience. With respect, we would like to
submit this proposal material to your attention for a consideration for RFB 2014-13
Janitorial Services for City of Rosemead facilities.
For your information, our operation has been designed to provide all aspects of your
Janitorial Services and related Cleaning Service/Maintenance program.
We have carefully read and fully understood the the information that was provided by the
City of Rosemead to serve as the basis for submission of this proposal including the
"Scope of Work", the "Cleaning Specifications", the "Special Requirement", the "Safety
measures" and the "SAMPLE CONTRACT" as well as all appendices, attachments,
exhibits, schedules, and addendum(as applicable).
General Building Management Co. will perform our own estimates for the proposed work,
taking into account all laws, ordinances, rules and regulations of any Federal, State,
County, Municipal or other Governmental agency that has jurisdiction over the work.
We have no outstanding or pending complaints/issues as determined through the City of
Rosemead, Better Business Bureau and State of California Department of Consumer
Affairs.
We are confident that our expertise, experience and work program could satisfy the
contractual terms, conditions & provisions of request for proposal of said project for the
above locations, and the requirement set by your organization and relevant various
government departments & agencies; Furthermore we acknowledge the receipt of all
figures and scope of works to furnish any or all items upon which prices are offered at
the price set opposite each item.
All information contained in the proposal is true and correct.
General Building Management Co. did not, in any way, collude; conspire to agree,
directly or indirectly, with any person, firm, corporation or other proposer in
regards to the amount, terms or conditions of this proposal.
We acknowledge that the City of Rosemead has the right to make any inquiry it
deems appropriate to substantiate or supplement information supplied by
proposer, and General Building Management Co. hereby grants the City
permission to make these inquiries, and to provide any and all related
documentation in a timely manner.
The proposal submitted by our company will be valid for a period of 180 days
from the date of submittal or after the scheduled bid opening
In addition I am the president of this company and authorized to represent, negotiate
and sign for the company and responsible for submitting proposals, any modifications or
revision if any..
I thank you for your consideration of our company as the service provider and hope this
opportunity will lead into a mutually beneficial and satisfying relationship for years to
come.
Sincerely,
X •&/1 / /
David Han-President
TAB 2
Company Data
General Building Management Co., Inc.
3255 Wilshire Blvd. Suite#1222, Los Angeles,California 90010
Tel:213-388-0554 Fax: 213-388-6337
Web:www.gbm2l.com
E mail: davidhan612Pvahoo.com
Company Data
Company Name: General Building Management Co.
Business Address: 3255 Wilshire Blvd. Suite#1222, Los Angeles, CA 90010
Point of contact: Mr. David Han, CEO
Mr. James Han, General Manager
Tel: 213-388-0554
Fax; 213-388-6337
E mail: gbm @4bm21.com
Web: www.cibm21.com
I R S: 95-483 4536
Cailf. Corp. No. 220 3360
DUNS #: 831238782
CAGE Code: SKYK2
Year established: December 2000
(Year in Business: 14 years)
Service: SIC 7349 Janitorial/Custodial Service
NAICS 561720 Janitorial Services
NIGP 910-39 Janitorial/Custodial Services
TAB 3
Addendum
MAIM: City of cpsemead
N,LUUtl AuPmV
MA1 OR PRO TEA!:
N CLARK 8838 E.VALLEY BOULEVARD PO BOX 399
COUNCIL NIT.JIP)IBERS: ROSEMEAD CALIFORNIA 91990
• oRA AKAlE TA TELEPHONE(Mb)569-2100
STEVEN Ly PAX(626)307-9218
Po¢v Low
December 4, 2014
ADDENDUM #1
REQUEST FOR PROPOSALS
NO. 2014-13
JANITORIAL SERVICES FOR VARIOUS CITY FACILITIES
ClarificationslResponses for RFP
1. Current Contract and Pricing
Current Monthly Prices and Current Contract are included as PDF attachments.
Scope of work included in current request for proposal may vary from the scope
of work included in existing contract.
2. Wages
The City does not have a living wage requirement. Per California State Code, this
contract for janitorial services is not subject to prevailing wages.
3. Proposal Submittal
Contract Bid Forms, which are included in the RFP documents, must be
submitted as a part of the proposal. Contractors may submit any additional
documentation desired, however, all Contract Bid Forms Sec. 1-3 (included in
RFP documents) must be submitted.
Scope of Work Clarifications
1. Trash Removal — All sites maintain dumpsters for the disposal of refuse (trash)
generated within that facility. As part of the orientation to the new contract,
contractor will be provided access to these dumpster facilities. All segregated
recyclables that are collected from the blue bins in City facilities must be
deposited in the White Recycle dumpsters located at any of the three following
sites:
• City Hall
• Garvey Community Center
• Rosemead Park
2. Restroom Supplies — Per the RFP documents, selected contractor is to supply
all necessary restroom consumable products, including, but not limited to toilet
paper, paper towels, urinal cartridges, etc. (Specification is included in RFP
document). Although the City is unable to provide a quantity of products
consumed through the course of this contract, further clarification is provided.
a. Stocking: It is expected that all provided dispensers (toilet paper, paper
towels, soap, etc.) will be filled to capacity at every visit. The City reserves
the right to determine whether the contractor is sufficiently stocking all
necessary products.
b. Paper Towels I Hand Dryers: Several restrooms throughout the City
utilize hand dryers. Contractor is not required to provide paper towels in
restrooms that contain hand dryers. Proposers shall verify quantity of such
restrooms if desired.
c. Urinal Cartridges: The contractor is responsible for providing necessary
urinal cartridges for waterless urinals. The City of Rosemead has
approximately 20 waterless urinals.
3. Clarification Regarding Cleaning Kitchen Surfaces: Reference RFP:
E. Dust removal and fixture cleaning - Low dusting is the removal of all dust, lint, litter,
and dry soil from the surfaces of desks, chairs, file cabinets, book shelves, tables, and
other types of office furniture and equipment from horizontal ledges, window sills,window
coverings, hand rails, etc. to a line 7'0" above the top of the floor level. Vent grills, within
these limits, shall be dusted on a weekly basis. A level of care shall be taken to complete
dust removal services without disturbing personal work areas.
I. Kitchens — Some facilities have kitchenettes and two facilities have full kitchens. On
each site visit, kitchen counters and sinks shall be wiped free of debris, trash shall be
removed and floors shall be tended to.
4. Clarification Regarding Cleaning Vending Machines: Reference RFP:
H. Clean All Fixtures (i.e. drinking fountains, telephone booths, counters, etc.). After
cleaning, all fixtures shall be free from streaks, stains, spots, smudges, scale, and other
obvious soil.
Facilities Clarifications
1. SCHEDULING/HOLIDAYS
City facilities close in observance of the following holidays: New Year's Day,
Martin Luther King Day, President's Day, Memorial Day, July 4th, Labor Day,
Veteran's Day, Thanksgiving, and Christmas EXCEPT for City Parks. City parks
operate 365 days a year and must be cleaned daily.
2. City Hall: City Hall to be cleaned Sunday — Thursday (5X per Week). The
provided facility description for City Hall indicates that it operates Monday
through Thursday, and as such is to be cleaned Monday through Thursday.
Although the building is not open for public access Friday-Sunday, often times it
is used. City Hall shall also be cleaned on Sunday Evenings to ensure the
desired appearance when it opens for business on Mondays.
3. Parks — Services requested in parks pertain only to buildings/facilities explicitly
listed in facility descriptions within request for proposal documents. Trash
removal shall only be done within these buildings/facilities as general trash
removal within parks is not included in this scope of work.
4. Garvey Community Recreation Center: Regarding the high cleaning and upper
window cleaning:
• High Cleaning shall be performed per the frequencies included in the
specifications. All hanging light fixtures shall be dusted as a part of the
quarterly high cleaning.
• Upper Window Cleaning:
o Frequency of cleaning for upper windows, in main lobby, shall be
reduced to 2 X per year. (See Picture Below)
ii ift,V ilitri
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n.i.. .Ira r♦v
..\-::;.-:bilk
o Frosted Windows in North Corridor do not need to be cleaned per
this contract. (See Picture Below)
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ix.
All proposers must acknowledge this Addendum by signing below and including it with
their submitted proposal.
Proposals are due in the Office of the City Clerk, 8838 E. Valley Boulevard, Rosemead,
CA 91770 before 10:30 a.m. on Wednesday, December 10, 2014.
Se Se ullivan
City of Rosemead
December 4, 2014
Acknowledged:
Signature Date
]MI/r12 1719 — /P/VES»AE4'T
Name (Printed)(q6-41,-/e4/ YJ
f H:LDiA)( IM/QaC9EA?ENT. Co ,
Company
TAB 4
Bid Schedule(Section 1 )
BIDDER.
SECTION 1 - BID
SCHEDULE
Cr'/g�/h
BIDDER: CytN ERVIC, /(3 K• LV/��
CITY OF ROSEMEAD l
/17/1/VA gen Eel
SCHEDULE OF BID PRICES FOR
JANITORIAL SERVICES FOR VARIOUS CITY FACILITIES
SCHEDULE OF PRICING
FACILITY ADDRESS MONTHLY ANNUAL
COST COST
1 CITY HALL 8838 E.VALLEY BLVD /. 9 9z ° n. 9.4 &
2 ROSEMEAD COMMUNITY 3936 N. MUSCATEL AVE
RECREATION CENTER /. 18oe' v3, 'or-
GARVEY COMMUNITY 9108 GARVEY AVENUE �n �y//Zeo
3 CENTER ,{,, ,33( =9' � / . 9
4 GARVEY PARK 7933 EMERSON PLACE A. 13o 0o J #6o`-
5 ROSEMEAD PARK 4343 ENCINITA AVENUE % 4c-S1 tl z p 942 os
6 PUBLIC SAFETY CENTER 8301 GARVEY AVENUE Iez:1 7. 9449'—
7 JESS GONZALEZ 8471 KLINGERMAN AVE
SPORTS COMPLEX 974t-: pi, at
8 SALLY TANNER PARK 8343 E. MISSION DRIVE ,. 6 D3'l iZ9g6E
9 ZAPOPAN PARK 3108 CHARLOTTE AVE /, S 83 °. • !a''• 996 °`
anal, i4-. igots /Bz,Z •o=
TOTAL BASE BID PRICE (SCHEDULE BID PRICE):$ fi FYfEt! lHot4 M4.10 o,%E
HUA/PREP Abx/Ery Peeing pee 14 0 i✓7H. -
Dollar amount in written form
BIDDER: 4M
This Page Intentionally Left Blank
BIDDER: 41.8/11
BID UNIT PRICES
I. The contractor agrees that for requested and/or required changes in the scope of
work, including additions and deletions on work not performed, the contract sum
shall be adjusted in accordance with the following unit prices.
II. Contractor is advised that the submitted unit prices will be used as one of the
determining factors in the contract award. Unreasonable prices may result in
rejection of the entire bid proposal. Unit prices listed below refer to all services
provided, including but not limited to, materials, labor, overhead, and profit for the
contractor.
III. The unit price quoted by the contractor shall be those unit prices that will be charged
or credited for labor and materials to be provided regardless of the total number
units and/or amount of labor required for added or deleted items of work.
IV. All work shall be performed in accordance with specifications or otherwise herein
specified. Workmanship shall be in accord with the best standard practices.
FUNCTION COST/UNIT
1. General janitorial services at City office/ recreation facilities $ 0. 23 / 100 sq.ft.
2. Floor cleaning for carpet $ 0. 281 100 sq.ft.
3. Floor cleaning for hardwood $ 0. 90 / 100 sq.ft.
4. Window/ glass cleaning $ °, z3/ 100 sq.ft.
5. Dust removal and fixture cleaning $ 0. 20/ 100 sq.ft.
6. Restroom cleaning (i.e. 1 toilet bowl, 1 urinal and 1 sink - $ 3E_ I Cleaning
Including refilling all dispensers, soap, toilet paper and
paper towels)
7. Other janitorial-related services $ O. 3 8 / 100 sq.ft.
8. Carpet Cleaning/Shampooing $ O.SZ/ 100 sq.ft.
9. Floor Waxing $ 0-1° / 100 sq.ft.
10. Commercial Kitchen Cleaning $ O. 53 / Cleaning
BIDDER'. ph
This Page Intentionally Left Blank
TAB 5
Acknowledgement of
Addendum
•
BIDDER:
Note: The City of Rosemead reserves the right to reduce or increase the quantities of any items
in the schedule of bid items above, within the limits define in Section 3-2.2.1 of the Standard
Specifications, to stay within the budgeted amount of this project.
The undersigned agrees that these Contract Bid Forms constitute a firm offer to the Owner
which cannot be withdrawn for the number of Working Days indicated in the Request for
Proposals from and after the bid opening date, or until a Contract for the Work is fully executed
by the Owner and a third party, whichever is earlier. The undersigned also agrees that if there
is a discrepancy between the written amount of the Bid Price and the numerical amount of the
Bid Price,the written amount shall govern.
If awarded a Contract, the undersigned agrees to execute the formal Contract, which will be
prepared by the Owner for execution, within five (5) Calendar Days following the Letter of Award
for the Contract, and will deliver to the Owner within that same period the necessary original
Certificates of Insurance, Endorsements of Insurance, Performance Bond, and all other
documentation and certification required by the Contract.
The undersigned offers and agrees that if this bid is accepted, it will assign to the purchasing
body all rights, title, and interest in and to all causes of action it may have under Section 4 of the
Clayton Act(15 U.S.C. Section 15)or under the Cartwright Act (Chapter 2 of Part 2 of Division 7
of the Business and Professional Code), arising from purchases of goods, materials or services
by the Bidder for sale to the purchasing body pursuant to the bid. Such assignment shall be
made and become effective at the time the purchasing body tenders final payment to the
Contractor.
Bidder understands and agrees that, when requested by Owner, he shall provide: (1) evidence
that the person signing this Bid is authorized to bind Bidder to this Bid and to a contract resulting
therefrom; and (2) any other information and documentation, financial or otherwise, needed by
Owner to award a Contract to the lowest responsible and responsive bidder.
Bidder acknowledges that data submitted with its Contract Bid Forms which it requires to be
incorporated into a Contract arising out of this Submittal has been so identified by Bidder.
Bidder further acknowledges that the Owner may, at its discretion, incorporate any of the
remaining data submitted herewith into a contract arising out of this Bid.
The undersigned acknowledges receipt, understanding and full consideration of the following
addenda to the Contract Documents.
Addenda Nos. ) .
The Bidder understands and agrees that the Total Bid Price is inclusive of all labor, materials,
and equipment or supplies necessary to complete the Work as described in the Bid Documents
and Request for Proposal. If this bid is accepted, the undersigned Bidder agrees to enter into
and execute the Contract with the necessary bonds and accept the Total Bid Price as
compensation in full for all Work under the contract.
BIDDER: @/
This Page Intentionally Left Blank
BIDDER: riDil
J 7
By: `//!�/4 l�i�"`T�, .325.5' /lit-.PO4e �<VO {lL).z:.-`.
Signa ure y� • 11 Business Street Address /,.� /�
>ftVl1/ H�/✓ Lo4 f A/46ie*. N/ 906 , 0
Type or Print Name City, State and Zip Code
AMTS/f2 A- z/3- 36'8- pi-S-4
Title Telephone Number
Bidders/Contractor's State of Incorporation: C,91-r f ,
Partners or Joint Venturers:
NOTES:
1) By its signature on this Bid, the Bidder certifies under penalty of perjury the accuracy of
the representations made on the Contract Bid Forms.
2) If Bidder is a corporation, enter State of Incorporation in addition to Business Address
3) If Bidder is a partnership or joint venture, give full names of all partners or joint
venturers.
As further discussed in the Instructions to Bidders, Bidder will be
required to provide evidence that the person signing on behalf of the
corporation,partnershipir joint venture has the authorit to do so.
BIDDER: CQM
This Page Intentionally Left Blank
TAB 6
Acceptance of Conditions
General Buildin• Mana.ement Co. 3255 Wilshire Blvd. suite 1222 Los An.eles CA 90010 Tel:213-388-0554
ACCEPTANCE of CONDITIONS
General Building Management Co. acknowledged and accepts all conditions listed in
"Request for proposal" Document (RFP 2014-13).
General Building Management Co.
Date: December 08, 2014
Nam David Han-Preside
TAB 7
Bid Data Forms(Section 2)
BIDDER: C� /l/ /
SECTION 2
BID DATA FORMS
BIDDER: C at/
Bidder shall submit its Bid data in accordance with the format shown on each of the following
BBData Forms. Bidders shall prepare and use as manysheels as are neCessaryta adequately
provide The information required. Bidder shall ensure that every page of its Bid Data Forms are
properly identified with the Bidder's name and page number.
TAB 8
References
BIDDER: 618//
2.0 REFERENCES
The following are the names, addresses and telephone numbers for three public agencies for which
BIDDER has performed similar work within the past two (2)years:
1.
C/T y °F /k VIA/ cA C% liy4c;o "r7A
Name and Address of Owner / I?7✓: C CcNJER /Cgzq /R✓/,vt eA Cis 6a.s
/wi2;o LH 7NN- S EAe!/:s0it ?449- 17.41--- - 170
Name and telephone number of persoB familiar with project c E1.) 9ti 9- 3 31 -t3-s
4.68-611/ye,9/1\ 09,✓/r0leot, 1R eirY Mh .2.°/e v
— fCESEr
Contract amount Type of Work FncI4'7'pd to of Contract
2. CoaA/ty OF MA) fte/tAi iep, J0, eft
Name and Address of Owner
ptours fgeio - 40v)Mv 4o,& 909 ' 94-1 - .591.2-
Name and telephone number of person familiar with project
5Fp .7940Yoptip L 5✓cy
32, / 4? /yA:08 PK &ssrcy fi-7c/L: T;e5 Nov zo /j — &el2o/4-
Contract anfount Type of Work Date of Contract
3. Coenry OF SAAB )3eR,✓n k l%,nro/ CA)
Name and Address of Owner
fPY66 ;s TAcio - 4wpER11/ sag, 844/- 4-917V
Name and telephon number of perso familiar with project
RFp/z-oat, /3-ova, / -0D3 tic. t._ A/Yoktic.'✓e �'I .L7 20/2-
33 / °= . c Cv lc t: le ' •eSEroT.
Contract amount Type of W. k Date of Contract
4.
Coy OF ,i/AC'o, GA
Name and Address of Owner
SuJA'JNE W:Laos( 909- 25zh CX '. 2-66z
Name and telephone number of person familiar with project
f/44W0AML S Vcs Ju $°o
211115i, On) °)/6AR TM city Ma,vie9. (Mtn zo/2
Contract arhount Type of Work Date of Contract
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This Page Intentionally Left Blank
TAB 9
Non-Collusion Affidavit
(Section 3)
BIDDER:
SECTION 3
NON-COLLUSION AFFIDAVIT
This Page Intentionally Left Blank
NON-COLLUSION AFFIDAVIT
In accordance with Public Contract Code Section 7106, the undersigned, being first duly
sworn, deposes and says that he or she holds the position listed below with the bidder,
the party making the foregoing bid, that the bid is not made in the interest of, or on behalf
of, any undisclosed person, partnership, company, association, organization, or
corporation; that the bid is genuine and not collusive or sham; that the bidder has not
directly or indirectly induced or solicited any other bidder to put in a false or sham bid, and
has not directly or indirectly colluded, conspired, connived, or agreed with any bidder or
anyone else to put in a sham bid, or that anyone shall refrain from bidding; that the bidder
has not in any manner, directly or indirectly, sought by agreement, communication, or
conference with anyone to fix the bid price of the bidder or any other bidder, or to fix any
overhead, profit, or cost element of the bid price, or of that of any other bidder, or to
secure any advantage against the public body awarding the contract of anyone interested
in the proposed contract; that all statements contained in the bid are true; and, further,
that the bidder has not, directly or indirectly, submitted his or her bid price or any
breakdown thereof, or the contents thereof, or divulged information or data relative
thereto, or paid, and will not pay, any fee to any corporation, partnership, company
association, organization, bid depository, or to any member or agent thereof to effectuate
a collusive or sham bid. XX ,/ /'�%-{�/,,,
Signature
LDel, ite kl
Typed or Printed Name
le
6.EN 84iLQ/Ai�
Bidder /1/9/`)/1-Ci-EMe47 Co .
Subscribed and sworn before me
This Sal day of Ecem bor , 20 74
(Seal)
_ C
No . P••lic in and •r "" " ' E
e Sta e of California
Commission E0 2074954
Notary Public•California i
My Commission Expires: 08/Nlacf t Los Angeles County s
MY CommComm Expir [
This Page Intentionally Left Blank
TAB 10
Capability/Statement of
Experience/Work Plan
Statement of Capabilities and Experience
General Building Management Company(GBM) has been in the janitorial and cleaning
business for more than 13 years. We have provided exceptional cleaning services for
commercial, industrial and government facilities throughout California. GBM services City of
Irvine facilities and other prominent clients such as Shop of Montebello Mall, City of Rialto
facilities, US Army Engineers and County of San Bernardino among others. We will adhere to
the specifications and frequencies as outlined in this request for proposal. We completely
understand the critical issues and opportunities associated with this project.
GBM is pleased and proud to submit this proposal to the City of Rosemead.
Our performance as demonstrated in this proposal reflects a vendor that has successfully
obtained and retained many contracts similar to this solicitation. Our past performance provides
points of contact and narrative about our qualifications. It defines how GBM achieved its ability
to attract and retain satisfied clients over several years. Our proposal conclusively shows:
Our in-depth understanding of the requirements for janitorial services at the City of Rosemead
facilities.
❑ Current and past contracts that reflect Total Customer Satisfaction.
❑ Current contract experience that will meet or exceed the requirements of tasks in the
Statement of Work.
LI A corporation dedicated to the requirements of the solicitation and assurance that we
complete the project on time and within specified budget requirements.
❑ A corporation that meets all of its obligations by carefully planning and developing
strategies to ensure we meet succeed in providing quality services and comply with
client requirements.
❑ A comprehensive and effective employee hiring, training and retention program.
❑ A corporation not only committed to the satisfaction of the client, but most importantly,
your clients, the patrons visiting your facilities.
We have successfully implemented various employee incentive programs that not only
reduce turnover, but also inspires the employee to perform at his or her best.
We offer some appealing reasons why you select GBM as your vendor of choice:
❑ Our size: By definition of the SBA, we are an 8(a) small minority business concern.
However, our size should not influence a decision as to whether or not we are
prepared to handle a contract such as this. GBM is selective as to which contracts
we pursue. In our decision process, we first determine if our corporate structure can
effectively manage a contract. We consider the location of the contract in relation to
our corporate and field offices; we also consider the financial obligations we would
inherit from the award of a contract. We have more than 14 years of success in
meeting all our contractual obligations. Our past performance will attest to this
statement.
7 Our experience in working at government and commercial facilities.
a Our proven and effective phase-in and phase-out approach. Incidentally, this phase-
in approach will be transparent to your management and clients.
Submitted by General Building Management Co.
u Our Quality assurance and Training Programs (designed to actually train the
employees and keep them productive while being safe). Safety is our first priority !
Quality assurance is in compliance with ISO 9002 specifications.
❑ Our Safety practices that are leading us to the goal of being one of the safest
companies in our industry.
o Our cost effectiveness: We are constantly doing studies and researching commodity
and labor prices. Savings we realize will also be realized through offers to our
clients.
u Our partnership philosophy: When you verify our references, you will see that GBM
will bend over backwards to ensure you and your clients are satisfied. We go well
beyond the scope as specified in the contract. Our objective is to provide you not
only with clean and groomed facilities, but to ensure you are given services that
exceed your expectations.
GBM, has the resources (financial, people, equipment, skills and commitment), to make certain
the City of Rosemead. Your employees and park patrons are completely satisfied with our
services. Services at your facilities does not stop with cleanliness and grooming. They go
beyond. We are prepared to ensure you have reduced cost associated with special events.
How will we do this? We will drastically reduce the employee turnover. Each employee is well
trained in his or her areas of responsibility. We can do this because our philosophy is to treat
the employee not just fair, but as one of our own.
Our Phase-In-Approach: Initially you will only see improvement. You will not see any
problems normally associated with the transition you may expect with a new company. The
reason for this is because our senior management is accustomed to working with government
entities and management. As you review our Quality Assurance and other programs, you will
be able to see how we discipline and train our employees and management. This discipline and
training is specifically developed to be in compliance with international quality assurance
programs such as ISO 9002. We are delighted to say that this quality assurance system is
effective in both government and commercial facilities. It is disciplined. It saves a lot of time,
resources and explicitly defines areas of responsibility and expectations.
Our management plan is designed to establish accountability down to the supervisor/lead
levels. Productivity will be enhanced while at the same time; theft and security will be
controlled. It is all part of our scheduling and quality assurance programs, which are, designed
to reduce employee idleness and to enhance employee accountability and responsibility.
Submitted by General Building Management Co.
TAB 11
Qualification of Staff
Qualifications of Staff
Management Team:
The following illustration depicts our corporate organization. As you will note, all administrative
and management report directly to our President David Han. Our proposed supervisor (yet to
be determined who this will be), reports directly to our President. He/she receives direct
assistance from our Quality and Safety Manager, Corporate Purchasing and our accounting
department.
-40 , E .
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Quality Assurance and Safety will be actively involved in the contract. This person will make
frequent and regular visits to the City of Rosemead facilities to inspect not only the
housekeeping but also the equipment and Housekeeping Inspection Records. All housekeeping
inspection records will be retained in accordance with our Quality Assurance Procedures.
Submitted by General Building Management Co.
Person who will assign to monitor janitorial services for the City of Rosemead facilities.
James Han-Vice President
Tel: 213-388-0554
Fax: 213-388-6337
Cel: 213-254-7449
E mail: jameshan @gbm2l.com
Corporate Commitment and Support:
GBM is fully committed to this program not only during phase-in, but for the life of the contract.
Corporate personnel during phase-in will assist in the following special functions:
Provide assistance with modifications to plans and preparation of standard operating
procedures and policies
Review operations and manpower assignments with recommendations for change and
improvement
Assist with total quality management assessment tools and methods for improvement;
Scheduling:
During phase-in major emphasis is placed on:
Putting in place the management
Installing GBM equipment
Initiating a new Quality Control Plan based on Total Quality Management principles and site
specific requirements for the City of Rosemead facilities. Finalizing GBM policies, procedures,
standard operating procedures and phase-in procedural items.
Our Phase-in milestone schedule activities are updated weekly over the entire transition period.
A detailed schedule is established prior to the onset of the phase-in start date to provide for
daily requirements within each activity. By strict schedule control slippage is minimized and
functions are accomplished within time constraints.
Tracking of phase-in progress will be monitored by our President. Events will be
included in our weekly status report for internal review and reporting to the City of
Rosemead representatives.
❑ Should problems arise, they are identified and brought to the attention of the
phase-in team members. Corrective action is assigned and all schedules, issues
and plans of action are reviewed weekly.
u The master phase-in schedule is adjusted as necessary to identify all completed
actions and when revised target dates are required.
Submitted by General Building Management Co.
• Project Manager Responsibilities and Duties: (Note: on the contract for
the City of Rosemead facilities, our Vice President, Mr. James Han, will serve as
the Project Manager). He will make daily visits to the sites meeting with employees
and the Supervisor).
Requirements:
Minimum of ten years experience managing janitorial contracts. Successful completion of
seminars and/or formal training in front-line-leadership skills. Completion of training and/or
seminars in dealing with difficult people. Industries training in proper floor care techniques.
Duties:
❑ Interviewing applicants, advertisement for applicants, screening employees, hiring
employees, administering employee motivation and discipline programs.
❑ Ensuring involvement and monitoring the site quality assurance program.
❑ Direct involvement and monitoring the Employee Safety Training Program.
u Issuance of purchase orders and equipment repair orders.
❑ Oversees inventory of consumables via procurement and inventory computer database.
u Responsible for accuracy and availability of MSDS sheets.
❑ Coordinates cleaning schedules and floor schedules with Department Heads and
subordinate supervisors.
❑ Coordinates cleaning schedules and floor schedules with Department Heads and
subordinate supervisors.
❑ Public relations and communications with client and client staff.
❑ Supervisor-Team Leader: Note: our on-site team I leader will be working supervisor.
This person will make visitations to each location in the City of Rosemead facilities on a
daily basis to monitor and inspect.
❑ (Please note: we have not identified our supervisor-team leaders as of the time
this proposal was written-however, we will provide the City of Rosemead with their
resumes and references prior to actually assigning them to this project).
Minimum of five years experience in supervising janitorial contracts in excess of 200,000 square
feet. Successful completion of seminar and/or formal training in front-line-leadership skills.
Completion of training in dealing with difficult people. Industry training in the use of chemicals
and equipment and floor care. Note: upon notification of contract award, we will bring in
equipment and chemical specialists to train these individuals.
Duties:
J Responsible for ensuring designated areas are maintained in accordance with
standardized specifications.
u Quality Assurance review and inspection of entire area and facilities on a daily basis.
u Training and reinforced training of employees in productivity, operations and safety.
Maintain employee training records and safety records.
Submitted by General Building Management Co.
TAB 12
Quality Control Plan/
Approach
Quality Control Plan/Approach
Our management plan is designed to establish accountability down to the supervisor/lead
levels. Productivity will be enhanced while at the same time; theft and security will be
controlled. It is all part of our scheduling and quality assurance programs, which are, designed
to reduce employee idleness and to enhance employee accountability and responsibility.
Our Quality Assurance Program: Quality Assurance at GBM is tailored after the international
quality standards of ISO 9002.
So, how does that materialize into better quality assurance being introduced into the janitorial
services at your facilities ?
What it means is there is a place and time for all activities, including safety, employee training,
supervisor training, HAZCOM training, housekeeping inspections, and recycling inspections. It
also means better record keeping, environmental protection, etc. Our Quality Assurance Plan
Manual and the administration of the plan will ensure adherence to all specifications of the
solicitation and contract. This includes but is not limited to the following quality objectives:
❑ Employee Training
❑ Equipment Inspection and Maintenance
❑ Vehicle Inspection and Maintenance
❑ Safety Compliance
❑ Housekeeping Inspections
❑ Recycling Compliance and Inspections
❑ Security Education Compliance
❑ Requisitioning and Purchasing Monitoring (evaluation of subcontractors)
Adherence to the City of Rosemead facilities and the State of California Environmental
Concerns
❑ Drug and Alcohol Compliance Programs
❑ Accident and Incident Reporting
❑ HAZCOM compliance
Training: We have a comprehensive Procedures and Training Manual that is used by our
Project Managers and on-site Supervisors to regularly and frequently train employees on
proper cleaning procedures. Our Project Manager holds weekly meetings with our employees
and reiterates the proper and safe processes to perform their tasks. The following examples
are excerpts from our Employee and Training Procedures.
Responsibilities of the on-site supervisor was defined earlier in this proposal. It includes the
responsibility of ensuring quality standards are met and that employees are properly trained in
both techniques and safety.
The Chief of Quality for our organization is the President of our corporation. Reporting directly
to the President is the Quality Assurance Manager. The Quality Assurance Manager shall have
the right and obligation to demand quality assurance documents from the various projects on a
weekly basis.
Submitted by General Building Management Co.
Responsibility and Authority:
The Quality Assurance Manager shall reserve the right and obligation to obtain documents
relating to quality, inspections, safety and employee training upon demand. The Quality
Assurance Manager(through the authority of the Project Manger), shall have the authority to
inspect and intervene in the following functions:
Quality at GBM will be actively involved in the following:
❑ Employee Training
❑ Timely Completion of Work
❑ Complaint Resolution Process and Documentation
❑ Equipment Inspection System
❑ Vehicle Inspections
❑ Safety Compliance
❑ Housekeeping Inspections
❑ Security Education Compliance
❑ Purchasing
❑ Employee Evaluation
❑ The City of Rosemead Environmental Concerns
❑ Drug and Alcohol Program Compliance
❑ Accident and Incident Reporting
❑ HAZCOM compliance
Duties of the Quality Assurance Manager:
1. The Quality Assurance Manager upon discovery of any occurrence of any
nonconformities relating to service, process and quality systems will intervene and
initiate action to prevent occurrence or reoccurrence.
2. The Quality Assurance Manager shall identify and record any problems relating to the
service, process and quality systems.
3. The Quality Assurance Manager shall initiate resolution through the affected project
manager/supervisor as appropriate. This shall include recommendations and/or
solutions. The QA Manager will immediately notify the President of the company of any
adverse findings, their recommended solutions and cause.
4. The Quality Assurance Manager upon discovery of any occurrence of any
nonconformities relating to service, process and quality systems will intervene and
initiate action to prevent occurrence or reoccurrence.
5. The Quality Assurance Manager shall identify and record any problems relating to the
service, process and quality systems.
n. The Quality Assurance Manager shall initiate resolution through the affected project
manager/supervisor as appropriate. This shall include recommendations and/or
solutions. The QA Manager will immediately notify the President of the company of any
adverse findings, their recommended solutions and cause.
7. The QA Manager shall verify the implementation of the solutions.
The QA Manager shall have the authority to control future services by operating through
designated channels. Designated channels are the President of the corporation and the on-site
project manager.
Submitted by General Building Management Co.
Each month, the Project Manager or Supervisor shall review the specifications of the solicitation
and the contract to ensure we are in compliance with the contract.
a. In reviewing the contract and solicitation requirements, the Project Manager and/or
supervisor shall review the designated work schedule in relation to the contract and
frequencies to ensure we are providing service to all designated areas at the
specified intervals. Secondly, the Project Manager/supervisor shall review the
frequency of inspections to ensure we are complying with the specifications of the
solicitation and/or contract. This review shall be documented and filed in accordance
with the Quality Assurance Manual.;
b. Any difference between the contract and the service we are providing shall be
documented and resolved. The findings and resolution shall be documented.
c. In this review, the Project Manager will identify resources to determine if he/she has
the capability to meet the contract requirements. If it is identified that additional
resources are needed, the Project Manager/supervisor shall implement a plan to
acquire those resources within his/her authority. Should the acquisition of the
resources exceed the Project Manager's/supervisor's authority, he will immediately
notify the Quality Assurance Manager and the President of General Building
Management Co.
Our Quality Assurance Plan provides the basis for the evaluation of the quality of service at
three levels:
❑ Work Level
❑ Supervisory and Lead Personnel Level
❑ Project Management Level
The plan includes methods for the evaluation of work performed, materials used, procedures,
personnel skills, manning levels, systems, tools and equipment, records, training, supervision,
and management. The plan describes and establishes an active, on-going system with built-in
feedback, independent checks, and corporate involvement.
The Quality Management Program established by the plan ensures that acceptable levels of
service are achieved and also that the methods used are the most cost-effective. The Quality
Management Program results in measurable savings that will be passed on to the Government
because of our:
Efficient use of personnel, systems, materials, and equipment
Ability to do the job right, the first time
❑ Reduced downtime or outages
❑ Improved communications
Reduced lost time due to unavailability or quality of tools and materials
❑ Extensive employee skills development and training programs
❑ Reduced accident rate and damaged property
Submitted by General Building Management Co.
The following tables are excerpts from GBM employee training and procedures manual
for cleaning restrooms and showers:
General Cleaning Steps:
General Cleaning
1 Place caution signs at the entrance or edge of the work area and
remove walk off mats that need replacing.
2 Use a caddy and broom or a counter brush and dust pan to remove all
debris and large soil from tables and floor surfaces. Use caution.
Some debris may contain sharp objects.
3 Remove and seal trash liners. Replace the liner neatly in the
receptacle. If the receptacle is wet due to leakage, properly clean and
dry the container before putting in a new liner.
4. High dusting may not be a daily necessity. A standard rule is"avoid
dusting where there are occupants in the room." When high dusting is
scheduled, all air vents, ceiling fixtures, drapery rods and other
overhead items should be dusted with a special dusting tool or
vacuum unit.
5 Surfaces of tables and other hard surface furniture should be cleaned
using a spray bottle filled with cleaning solution. Solution should be
with a clean, lint-free cloth or disposable towel. When cleaning
electrical appliances, spray the cloth directly, and then wipe the
appliance surface. If lint-free cloths are used, they should be cleaned
and changed frequently.
6 When all the floor surfaces have been cleaned of large debris, the
floor should be dry mopped or vacuumed. First, when dusting or dry
mopping keep mop head on the floor or very close to it. This will
eliminated unwanted airborne dust. Remove any substances stuck to
the floor with a putty knife. Do not remove dust from the mop head
until you have moved out of the work area. The second step is damp
or wet mopping to remove any additional soil prior to a floor
maintenance technique of spray buffing or burnishing.
4 When cleaning the floor in large areas, divide the room into sections
moving tables and chairs and other furniture accordingly. After each
section of the floor has been cleaned and dried, replace all tables,
chairs, and furniture, and repeat the same procedure on the remaining
sections until the entire area is cleaned. Solution should be discarded
and not used in any other room
by
Submitted General Building Management Co.
General Restroom Cleaning Procedures:
Restroom Cleaning Procedures.
Step Procedures
1 Place room closed or caution signs in the entrance way. Remove all
large debris from all surfaces. Carefully remove all urinal blocks and
screens and place in a bucket of detergent/disinfectant.
2 Flush toilet to remove any loose soil.
3 Push the water down the trap of the toilet with the bowl swab.
4 Hold the swab over the bowl and pour the bowl cleaner onto the
swab. Beginning cleaning up under the rim and work your way down
the bowl around the sides and into the trap. Follow manufacturer's
recommended contact time.
5 Flush toilet, rinsing out bowl swab as the clean water enters.
6 Use the same technique for cleaning urinals.
7 Spray the exterior surfaces of all toilets and urinals with your
detergent/disinfectant solution. Don't forget under the seats and lids
of toilet fixtures. Allow detergent/disinfectant solution to sit on exterior
surfaces for ten minutes while you spray vanities, sinks, and other
fixtures.
8 Wipe down exterior surfaces with disposable towels and discard
them. Repeat this procedure on all toilets and urinals. It is
recommended that you spray all surfaces with an approved
disinfectant and allow it to air dry for additional protection against
cross infection.
9 Clean mirrors with a glass cleaning product. To prevent streaking,
spray from the bottom up and remove solution by wiping from the top
down. Discard disposable towels.
10 Replace all urinals screens and blocks, add new paper products and
refill all soap dispensers.
11 Clean floor surface by applying detergent/disinfectant solution from
the back of the room to the back of the room to the edges. Wet floor
sufficiently so that it remains wet for at least ten minutes to ensure
complete disinfection. Pay special attention to areas around toilets
and urinals.
12 Remove excess solution with damp mop. Allow surface to air dry.
13 When room is complete, give a visual check before removing room
closed sign.
Note: All cleaning and disinfecting solutions should be mixed at the work
closet in or near your work station. Wear your personal protective
equipment, gloves and glasses. Follow the manufacturer's direction
on product labels when mixing.
Submitted by General Building Management Co
Shower Stalls:
In some facilities, exercise tubs and showers are in special rooms. These rooms should also be
cleaned and disinfected on a daily basis.
Shower Stalls
Step Procedure
1 All shower stall vertical surfaces should be sprayed with a
detergent/disinfectant solution from the bottom to the top of the stall to
prevent streaking.
2 Rinse off surfaces with clan water to wash soil down the drain.
3 Excess solution and moisture should be wiped down with clean towels.
4 An application of an appropriate disinfectant which air dries on the
surface is an additional precaution.
5 All support equipment can be sprayed with a detergent/disinfectant
solution and wiped down with clean towels.
6 The floor area is last to be cleaned and disinfected. Damp mop the floor
with a detergent/disinfectant solution starting from the rear of the room
and working toward the entrance. Be sure the floor is thoroughly dry
before the room is opened for use by residents.
Trash Receptacles:
All trash receptacles throughout the facility and at the facility entrance must be emptied daily or
more frequently to prevent overflow, odor or other unsanitary and unsightly conditions.
Trash Receptacles Procedure - -
Step Procedure
1 Remove liner containing trash.
2 If receptacle is soiled, wash with degreasing cleaner solution and a
brush at the slop sink.
3 Use a disinfectant to kill germs and eliminate odor.
4 Insert a new liner
5 As needed, clean exterior of container with degreasing cleaner and a
disposable wipe.
Window and Glass Cleaning Procedures:
Glass is one of the easiest surfaces to be cleaned, yet it is one which shows soiling the most
quickly. Clean glass lends to the appearance of cleanliness, while glass with soils, smears and
fingerprints gives the entire facility an unkempt and unsanitary appearance.
Submitted by General Building Management Co.
Small Glass Areas:
Materials Required:
1. Glass cleaner
2. Paper towels
Small Glass Areas Procedures
Step Procedure
1 Pre-clean any heavily soiled areas (i.e., fingerprints, food soils, smears)
by spraying the soiled area with glass cleaner and rubbing vigorously
with a paper towel. Repeat procedure if any soil remains.
2 Clean the entire surface by lightly misting surface and then wiping dry
with a paper towel. Discard towel when it becomes soiled and dry with a
paper towel. Discard towel when it becomes soiled and start with a
fresh, clean one.
Note On vertical glass surfaces, always spray from the bottom of the surface
up and wipe clean from the top of the surface down to prevent streaking.
Move across the surface in a horizontal fashion (side to side).
Large Glass Windows:
Materials Required:
1. Trigger sprayer of glass cleaner
2. 18"window squeegee and handle
3. New single edge razor blade
4. Window brush
5. 5-gallon bucket
Large Glass Window Procedures
Step Procedures
1 Pre-clean any heavily soiled areas (i.e., fingerprints, food soils, smears)
by spraying the soiled area with the glass cleaner and rubbing
vigorously with a paper towel. Repeat procedure if any soil remains.
2 Remove any tape adhesive from signs, etc., with a razor blade. Always
use a NEW blade which is free of nicks. Hold the blade flat on the glass,
and remove the tape by pressing gently and sliding the blade over the
soiled area.
3 Next, mix solution into the 10 quart bucket:
3a. Using the window brush, wet a window with the solution. Cover the
entire surface and agitate the solution as it is applied.
3b To squeegee the window, begin by running the squeegee across the top
and down the sides of the window. Next, in one continuous motion,
squeegee the entire center portion going from side to side in overlapping
strokes. Wipe squeegee blade with paper towel when it becomes soiled
after cleaning the window. Dry any streaked areas with a paper towel.
With practice, you will be able to clean without streaking.
3c. Change solutions when they become soiled. Clean, dry, and store the
equipment properly when the task is completed.
Submitted by General Building Management Co.
Mopping:
*Discuss with your supervisor double or single bucket mopping procedures.
Materials Required:
1. 48" dust mop, or disposable cloths, handle and frame.
2. Bucket on casters with wringer. (Two buckets for double bucket method).
3. Clean wet mop and handle.
4. Counter brush and dustpan.
5. Wet Floor signs.
6. Putty knife for scraping matted substances, such as chewing gum.
7. Solution of detergent/disinfectant or all purpose cleaner(whatever is applicable).
8. Automatic scrubber. (as required)
Single Bucket Mopping Procedure:
Single Bucket Mopping Procedure
Step Procedure
1 Dust mop is to remove loose soil. Pick up excess with dust pan.
2 Fill mop bucket approximately 2/3 with cool water and cleaner or
detergent/disinfectant from water tap in closet.
3 Set up "Wet Floor" signs at either end of approximately 100 square foot
area (5'x20'). Note: Some of our contracts require the area to be roped
off.
4 Thoroughly wet one clean mop with cleaner or detergent/disinfectant
and wring out tightly. Begin mopping the designated area. Use heel of
mop to clean along baseboards (use putty knife to dig out corners, if
necessary). Next, cover the entire area with side-to-side passes of the
mop, reversing direction with a figure-8 at the end of each pass.
5 Keep the mop wet with cleaner or detergent/disinfectant solution. The
heel of the mop should always be firm on the floor with strands evenly
spread. Turn the mop several times between immersions to obtain full
use of solution.
6 Change the mop solution when the solution becomes cloudy or soiled to
avoid recontamination of surfaces.
7 When the floor area is dry, remove the wet floor signs and continue to
the next area.
Submitted by General Building Management Co
TAB 13
Our Organization
General Building Management Co. 3255 Wilshire Blvd. Suite 1222 Las An•eles CA 90010 Tel:213-388-0554
OUR ORGANIZATION
Director of Labor:
We utilize a developing system based on economies of scale, flexibility and
accountability for performance. One person, General Manager James Han, is ultimately
responsible for all work performed and will be the contact between General building
Management Co. and our client.
Scheduling:
Daily and weekly schedules are divided into common space duties and office space
duties for all cleaning performed. The responsibilities will be divided among the crew
according to the size of the facilities.
Work Frequency:
A special crew within our organization, other than the daily cleaning staff, will perform
monthly, quarterly, and annual work. It is important that work frequency is rotated in this
manner so that special attention will be given to the monthly, quarterly, and annual
cleaning.
Floor Crew:
In addition to the labor that is dedicated to each work area, a special crew exists for
labor-intensive floor care such as stripping and waxing of hard surfaces and carpet
cleaning. This crew is flexible and available as needed and is scheduled to also perform
routine functions within the building.
Sunday cleaning:
Certain kinds of dirt and grime are difficult to see at night; therefore, whenever possible,
we prefer to perform Friday night cleaning on Sunday afternoon in order to take
advantage of the daylight.
Submitted by General Building Management Co.
TAB 14
Resumes
PROJECT TEAM STAFFING/DEPLOYMENT SCHEDULE
Resume
David Han
635 South Norton Ave. #103
Los Angeles, CA 90005
Tel: 213-388-0554
E mail: davidhangbm21.com
Experiences:
Job Title: Owner/President Dec. 01, 2000-Present
Employer: General Building Management Co.
(Responsibilities)
For more than 76 Job Sites :
**Assuring Compliance of all requirement of the Contract in accordance with
Contract specification
**Quality Control
**Work/Contract Scheduling
**Inspection of tasks completed/Work Acceptance by Owner
**Customer relations
**Providing adequate work force(interviewing, screening and selection of
Qualified personnel to perform Janitorial services)
**Personnel Management
**Training Program and Training Records
**Safety Program
**Key security control
**Supplies/Equipment control
**Providing all required reports according to contract Specifications/Requirement
Education: Han Yang University in Seoul, Korea 1966-1970
Business Administration
Job Title: Director, Far-East May 1994-November 2000
Employer: Trans-World Shippers, Inc.
Carson, California
Resume
James Han
690 South Catalina Street#PHX.
Los Angeles, CA 90005
Tel: 213-254-7449
E mail: jameshancfiabm21.com
Education: Glendale Community Collage, CA 1990-1992
Employment Summary:
General Building Management Co. Feb 2003-Present
Vice President and Operation Manager
(Responsibilities)
**Quality Control and Site Inspection
**Safety training
**Work Schedule
**Manage, Organize and Train Cleaning Staffs
**Assuring Compliance of all Requirements of the Contract
**Work Schedules
**Material/supply control
**Customer relations
US Metro Group, Inc. Jan 1992-Dec 2003
Janitor-Supervisor-Site Supervisor-Project Manager
(Supervised):
Universal Nissan
Cal State University-Northridge, CA
Coca-Cola Enterprise
Irvine Properties Company
Woodland Country Club
(Responsibilities)
**Assuring Compliance of all Requirement of the Contract
**Quality Control
**Site Inspection
**Customer Relations
**Providing Adequate work force
**Equipment & Tool Use/maintenance program
Language: Bilingual, English & Korean
Resume
Jose Galia
18600 Colima Road #k208
Rowland Heights
Tel: 323-674-1862
E mail: gbm @gbm21.com
Objective: Supervisor for Janitorial Services
Education: Universidad Autonoma de Mexico Mar 1981-Feb 1985
Employment Summary:
General Building Management Co. Feb 2008-Present
Operation Manager for Major Job Site
(Responsibilities)
**Quality Control and Site Inspection
**Assuring compliance of all requirements of the Contract
**Assuring compliance of all requirement of the contract in accordance
with Contract Specifications
**Quality Control
**Work Schedules
**Inspection of task completed/work acceptance by owner
**Customer relations
"Providing Adequate work force
**Training & Safety Program
**Equipment&Tool use/Maintenance Program
**Supplies/Equipment Security Control
Grace Building Maintenance Co., Inc. San Diego Jan 2006-Dec 2008
Site working Supervisor for Janitorial Services & Floor Care at Port of San Diego
Areas Supervised:
General Service Facility
Harbor Police Headquarters
Harbor Police Shelter Island
Harbor Police South Bay Station
Tenth Avenue Marine Terminal
National City Marine Terminal
Joint Harbor Operation Center
Material Support and Management Center
Public Restrooms Facilities & Drinking Fountains
B Street Cruise Ship Terminal
South Coast Building Services, San Diego Jan 1998-Jan 2006
Supervisor
Work Schedule, Quality Control, Carpet Cleaning, Floor Stripping &Waxing
and Window Cleaning
ABM San Diego Jun1991-Dec 1997
Janitor
Ground Maintenance, Carpet Cleaning, Floor Stripping &Waxing and
Window Cleaning
Language: Bilingual, English & Spanish
TAB 15
Our Green Cleaning Program
General Building Management Co. 3255 Wilshire Blvd. Suite 1222 Los Angeles CA 90010 Tel.213-388-0554
OUR GREEN CLEANING PROGRAM
General Building Management Co.(GBM) uses least harmful and non-toxic
chemicals and utilizes MSDS(Material Safety Data Sheets).
We use Green sealed-certified cleaning products if applicable. Cleaning or disinfecting
products are not containing ingredients that are identified by U.S. Environmental
Agency.
Our Green Cleaning Program includes:
Safe application of Green Cleaning products.
The best removal cleaning procedures for dust contaminants
The use of trash can liners with at least 10 % recyclable content
The use of recyclable paper products
High quality hand soap with antimicrobial agents
Floor machines with active-vacuum dust capture
Continuous employee training for safety, equipment maintenance
Maintenance care techniques and product information
Customer service communications
GBM's Management and Supervisors are responsible for training both existing and new
employees regarding the effective use and advantages of using green cleaning
products.
The practice of Green Cleaning has many benefits:
Reduced health effects to occupants and janitorial staff, such as skin, eye irritation,
Allergies, headaches, nausea or other gastrointestinal ailments.
Reduced environmental impacts, including issues such as air pollution.
Reduced cost to building management with association to sick leave, health care and
litigation.
GBM's workers are well trained in proper handling of chemicals, proper use of
equipment and cleaning procedures. Our supervisors train the custodial workers in
proper use of Green Cleaning products and Green Cleaning procedures.
All our employees are required to undergo initial training on standard operating
procedures, the proper sequencing of cleaning steps, and the proper use of personal
protective equipment. All personnel are given safety training which includes preventing
injuries and hazardous materials. Also GBM trains tailored procedural training
regarding building maintenance specifications, safety and security.
The presence of the following indicates poor air conditions, and our custodial workers
are trained to report them to GBM's supervisors or managers.
Odors
Dirty or unsanitary conditions
Submitted by General Building Management Co.
Visible fungal growth or moldy odors
The sanitary conditions at equipment:
Drain pans and cooling towers
Poorly- maintained filters
Signs of mold or moisture damage at walls, ceiling and floors
Staining and discoloration
Smoke damage
Presence of hazardous substances
Janitors used the following chemicals and using Green Cleaning products effectively
help to improve safety and health standards:
Vacuum/dust mop floors (dust mop spray)
Wet mop floors (neutral cleaner finish restorer)
Strip & refinish floor (stripper, rinse & new finish)
Carpet maintenance (spot remover and gum remover)
Wet-clean or shampoo carpets (pre-spray and shampoo)
Clean restrooms (disinfectant, glass & bowl cleaner)
Clean windows (glass and blind cleaner)
Clean furniture, display cabinets, etc. (upholstery cleaner, furniture polish glass
cleaner)
Other cleaning jobs (metal polish, deodorant)
Green Cleaning products help us keep more of our employees healthier. Most of injuries
are result of eye irritation, burns, skin irritation and breathing chemical fumes.
Cleaning ingredients that cause the greatest risks are:
Acids (can cause blindness, damage to skin)
Solvents (poison and destroy ozone layer)
Disinfectants (burn eyes, if mixed with bleach can cause poison gas)
Submitted by General Building Management Co.
General Building Management Co. also uses the following Green Cleaning
products:
UNI-GREEN: Multi-purpose cleaner & degrease
UNI Con 11 Liquid and soap
ENVIR 0 SAFE: Concentrated Pressure Wash
ENVIR 0 SAFE: Cleaner and Degreaser
MISTY DUST MOP TREATMENT: Used for mops
GUM REMOVER: Removes gum
General Building Management Co. uses various educational, industrial and
government resources to update green cleaning information. Management staff
members instruct supervisors who train custodial service workers.
Submitted by General Building Management Co.
CONTROLLED ENVIRONMENTAL SERVICE PROGRAM
General Building Management Company is committed to providing service of
superior quality and values that improve the working environments of our customers.
GBM's philosophy is grounded in a belief that we should be a leader in our industry in
implementing our environmental program.
To do this, we developed GREEN CLEANING program that leverage recent
environmental innovations and that support our clients effort to manage green buildings.
The GREEN CLEAN program is founded on following modus operandi.
• Purchase products and equipment that minimize or eliminate any harmful impact
to the environment.
• Ensure that the products we use and our operations are safe for our employees,
customers and the environment.
• Reduce, or prevent, the environmental impact of any products we use whenever
possible.
• Meet or exceed the requirements of all environmental laws and regulations.
• Continually assess our environmental technology and programs, and monitor
progress toward environmental goals.
• Ensure every employee understands and responsive and accountable for
incorporating environmental considerations in daily business activities.
Submitted by General Building Management Co.
LIST OF SUPPLIES and MATERIALS for GREEN CLEANING
ENVIRONMENTALLY CLEANER MAKERS PRODUCT NAME
1 All purpose Cleaner 3M Twist'n Fill #8
2 Glass and Window Cleaner 3M Twist'n Fill # 1
3 Bathroom Cleaner/ Deodorizer Ecolab QC 91 E Bathroom Cleaner
4 Lime and Scale Remover Ecolab QC 91 E Bathroom Cleaner
5 Liquid Hand Soap GOJO Foam Hand Cleaner
6 Degreaser/Cleaner Maintex High Sierra
7 Carpet Shampoo Ecolab Revitalize 151
8 Furniture Polish Johnson Diversey Pledge
9 Chrome Polish Maintex Excalibur
10 Graffiti Remover Maintex Graffiti Remover
11 Brass Polish/Cleaner Maintex Sta-Brite
12 Floor Finish/ Disinfectant Butcher's G-Force Floor Finsh
13 Floor Stripper Butcher's G-Force Floor Stripper
14 Degreaser Ecolab Green Concept Degreaser
16 Wood Floor/ Furniture Wax/ Cleaner Maintex Wood Cleaner
17 Solvent Spotter Maintex Spot Police
As listed above all cleaning supplies, materials used in the performance of Janitorial
Service are Environmentally friendly materials and have been cleared through the
Industrial Hygiene Department via MSDS, suitable for the purpose intended, and will
provide results necessary to provide the high standards of cleanliness required under
this service contract.
Submitted by General Building Management Co.
CLEANING PROCESS TO MEET WATER QUALITY STANDARD
1. To reduce water pollution, minimize the amount of cleaning products. Use only
quantity required for the particular task. When using concentrated products, dilute as
directed on product label.
2. Use the correct tools and method of application as outlined by product label.
3. Whenever possible, use products that can be used repeatedly, like micro-fiber
dusting cloths and flat mops to collect dust rather than disposable wipes and towels
which can often be used to clean without need of chemical cleaning products and are
washable and reusable.
4. Use disinfectants sparingly and only when necessary.
5. Hazardous waste water should not put down the sinks or drains
Submitted by General Building Management Co.
TAB 16
Transition and
Implementation Plan
TRANSITION and IMPLEMENTATION PLAN
Upon award of the contract, General Building Management Co.(GBM) will work with
The City of Rosemead and any other organizations designated by the City
management to ensure an orderly transition of services and responsibilities under the
contract and to ensure the continuity of those services required by the state agency.
Upon expiration, termination, or cancellation of the contract, GBM will assist The City
of Rosemead to ensure an orderly and smooth transfer of responsibility and continuity
of those services required under the terms of the contract to an organization
designated by the agency. If requested by Mall, GBM will provide and/or perform any
or all of the following responsibilities:
The contractor shall deliver, FOB destination, all records, documentation, reports,
data, recommendations, or printing elements, etc., which were required to be
produced under the terms of the contract to The City of Rosemead and/or to the
Mall's designee within seven (7) days after receipt of the written request in a format
and condition that are acceptable to The City of Rosemead.
Such assistance shall include completion of all Daily Requirements on the last
effective day of the contract including restocking of all dispensers to normal limits."
GBM will discontinue providing service or accepting new assignments under the terms
of the contract, on the date specified by The City of Rosemead, in order to ensure the
completion of such service prior to the expiration of the contract.
GBM's ON-GOING MANAGEM$ENT PLAN
A. TWO WEEKS PRIOR TO COMMENCEMENT
• Review Equipment and Supplies
• Introduce Contract Manager& On-Site Supervisor
• Walk entire facility noting areas need special attention and need improvements
• Review trash removal procedures including recycling program
• Organize all equipment and supply storage
• Set delivery time for supplies and equipment
• Formulate crew
• Establish job assignment—Review all work requirements, density of building,
physical layout, and time constraints. Structures a plan for cleaning the facility, then
fits people into the plan by making the most effective assignments possible.
B. ONE WEEK PRIOR TO COMMENCEMENT, MEETING WITH PROPERTY MANAGER
• Introduce General Building Management staff
• Receive floor plans
• Review keying/security procedure
• Review janitorial log book implementation
• Set up daily, periodic work schedules and inspection schedules
• Delivery and confirm emergency phone list, pager number and customer service
guideline
C. COMMENCEMENT DATE
• Janitorial management staff assembles at building
• Preparation for arrival of crew and commencement of cleaning
I. SUPERVISOR PLAN
A. PROJECT MANAGER
• Liaison with facility management and tenants
• Provides Quality Control program
• Reviews schedules with facility management
B. ON-SITE SUPERVISOR
• Administers overall supervision to building janitorial staff
• Review with crew daily request, complaints and scheduling
• Responsible for maintaining security and proper cleaning standards
Ensures periodic work is accomplished per schedule
THE REST OF THIS PAGE INTENTIONALLY LEFT BLANK
Submitted by General Building Management Co.
TAB 17
Training/Orientation
Program
Training/Orientation Program
We at General Building Management Company recognize the importance of properly trained
employees. Training is an integral part of our continuing development of our employees. To
ensure through and consistent training, GBM developed technical training programs specifically
for the building maintenance and services industry. The programs are translated into several
manuals and references for the use at the site.
2 WEEKS INITIAL TRAINING
All new employees and crews at GBM are required to successfully complete a two-week
janitorial training program that covers the following topics and more. This training program
includes safety and regulations training as well as company rules and policies review.
0 Cleaning Chemicals/0 Power Equipments/0 Restroom Care/0 Floor Care/0 Carpet
Care
General Eudding Management Company
Training Programs
Program Objectives Duration Frequency
Orientation Training Covers GBM history, culture, values, goals and Quality 8 hours Once<Required>
Management System.
Basic techniques and information on cleaning chemicals, Required before
Cleaning Specialist 1 equipments and general surface care. Responsibilities to 48 hours+ assigned to site and
the customer. GBM and co-workers. Safety training. 24 hours as needed thereafter.
Cross-Functional training.
First 3 shifts or
Re-affirm responsibilities to the customer, GBM and co- Initial assignment and
Cleaning Specialist 2 workers as a Cleaning Specialist. Site specific training. longer if as needed thereafter.
needed.
Maintenance of hard surface floors,carpet care.etc. GBM 2 days or as
Advanced Techniques technical experts and/or manufacturer's representative needed As needed
facilitate this training.
OSHA Training HAZCOM,Bloodborne pathogens,etc. 2 hours Annually
Effective Management This seminar is presented to top managers over the
Development course of several months. The course material is 20 hours Once
supplemented with audiotapes.
Designed for mid-level managers and supervisors.
Effective Supervisory Primarily to help supervisors to increase productivity,
Management leadership capability, delegation skills, communications 2 weeks Once
skills, personal growth, self-confidence, organizational
growth and overall effectiveness.
Designed for new supervisors and managers. Class work
is supplemented with printed text and audiocassette.
Effective Personal Students learn to set and achieve weekly goals, structure 4 weeks Once
Productivity their time through efficient work habits, do daily planning
and prioritizing, develop a system of organization, and
improve communications.
Service Management 7 Courses with 8 modules each covering various topics
Program appropriate for first line supervisors up to and including our Self-Paced Once
regional managers.
Other Courses i.e.,Basic Optional Class,self-study courses and reference books to Self-Paced N/A
Supervisory Course expand an individual's horizons.
ON-THE-JOB TRAINING
All personnel are continuously trained on cleaning techniques, new products, use and care of
equipment, sexual harassment and safety, as well as numerous other topics. Refresher
seminars are held every six months for supervisory personnel.
SPECIAL CREW TRAINING
Special crew training involves a basic two-week training course and one additional week for
carpet shampooing and floor waxing. During the training period, the experienced supervisors
will put each trainee to test. Before the trainees are assigned to a job, they will also have had
more than 20 hours of hands on experience. The trainees are then constantly monitored for
accuracy, efficiency and for following procedures by the supervisors correctly.
REGULAR TRAINING
GBM has an on going program regarding chemical products. The supervisor(s) will introduce to
his crews about the new chemical and will perform how to safely mix or use new chemicals.
Procedure regarding a new chemical follows:
o Show Demonstrate the Handling, Use and Disposal Methods of the Products; and
❑ Explain the Material Safety Date Sheet (MSDS)
Our senior supervisor will be actively involved in inspections of the facilities. Supervisor utilizes
quality control rating forms to review each team. Supervisor also meets with building
management staff periodically,to ensure quality service.
ADVANCED TRAINING
All officers, Operations Managers and Area Supervisors are required to receive on-going
education classed offered by National Building Service Manager Association and Building
Service Contractors Association International.
CONTRACTOR DEVELOPMENT
GBM believes in growing and working together with smaller and in many cases minority-owned
businesses. If the customer contract allows or in some cases requires it, certain accounts may
be subcontracted to one of these carefully selected businesses. We also maintain a
Mentor/Protege
Program in which we work with these companies.
TAB 18
Follow-up Procedures
General Building Management Co. 3255 Wilshire Blvd.,Suite 1222,Los Angeles CA 90010 Tel'.213-388-0554
FOLLOW-UP PROCEDURE
1. The project manager will refer to previous inspections and requirements in order to
make out of work instruction called the Daily memo.
2. Supervisors will then proceed to do all necessary work. After work is completed,
supervisors will report back to the Project manager.
3. The quality Control Manager will confirm the completion of all work and determine
whether or not further action is necessary.
Protect Manager
The Project Manager will provide access to and interaction with the client at all times.
He/she will provide overall management and coordination of all aspects of contract
requirements. He/she will also consort with clients for a monthly work performance
evaluation report and submit it to the General Manager of General Building
management Co
Supervisor
The supervisor is responsible for checking working conditions and follow-up items.
He/she will confirm Daily memos and submit them to the Project Manager.
Quality Control Manager
The Quality Control manager will randomly inspect the premises during the month. In
addition, he/she will make monthly work performance evaluation reports and submit
them to the Project Manager and General Manager.
Daily Meeting
Every day at 4:00 p.m., The General Manager will conduct a 30-minute meeting with the
Project Manager, the Quality Control manager, and the supervisor to discuss and
confirm the client's requirements, daily Memos, inspection reports, follow-up items, etc.
Submitted by General Building Management Co.
TAB 19
Management and
Supervision
General Buildin. Management Co. 3255 Wilshire Blvd. Suite 1222 Los An.eles CA 90010 Tel'.213-388-0554
MANAGEMENT AND SUPERVISION
The primary element in the successful performance of contract janitorial service is
management and supervision. Top management of General Building Management Co.
rests with David Han, president, who directs the overall operation of the company.
Directly under the President, the Operation Manager, who is headquartered at our main
office, 3255 Wilshire Blvd. Suite 1222, Los Angeles, California, coordinates and directs
our field supervisors.
The operation manager's primary purpose s to increase the operational effectiveness of
all the people under his supervision. He trains and assists his personnel, calls on our
customers and assists them with any problems they may have. He is fully responsible
for maintaining the quality of service on the various jobs located in Ms area.
During the day he visits and maintains a constant liaison with customer representatives
and together they make daytime inspections of their premises. Also, he is in charge of
the field supervisors, working at least two evenings a week inspecting their performance
and quality of service.
The field supervisor works from eleven o'clock in the evening to five o'clock in the
morning to handle front line job supervision. On large jobs, these supervisors generally
have ten or more hourly workers under them, and are assigned to a building or specific
groups of buildings working in liaison with the customer representatives. They report
directly to the operation manager.
SPECIAL PROCEDURES
1. Turn off all designated lights.
2. Report any damage, breakage or plumbing problems to building management
personnel immediately.
3. Report any evidence of a security breach to building management personnel
immediately.
4. Secure all entry door in conjunction with building security requirements.
5. Special cleaning by special request of occasion will be performed at additional cost if
reasonable advance notice is given and the amount is limited.
6. Maintain a logbook at the reception desk. Check the logbook daily for special
instruction and initial each entry.
Submitted by General Building Management Co.
MAINTENANCE SERVICE
Regardless of the size of your facility or the size of your account, General Building
Management Co. provides the same professional level of cleaning services to all our
clients. This includes:
1. Fully trained and experienced personnel.
2. Supervisor on-site daily.
3. All required materials for the performance of our services
4. Full liability, bonding, worker's compensation insurance coverage.
5. Monitoring and inspection of facilities..
6. Courteous and helpful customer service department.
ADDITIONAL SERVICES
General Building Management Co. offers a wide spectrum janitorial, custodial,
maintenance, and housekeeping services. These additional services are available upon
request with the option of separate invoices or all inclusive billing for the month. Certain
requirements apply.
Submitted by General Building Management Co.
TAB 20
Personnel program and
Employee Training
General Buildin. Management Co. 3255 Wilshire Blvd. Suite 1222 Los An'eles CA 90010 Tel.213-388-0554
PERSONNEL PROGRAM and EMPLOYEE TRAINING
General Building Management Co. has been highly selective in the hiring of each employees.
From the recruitment of a general manager to the hiring of an office worker or a member of the
custodial staff, nothing is ever left to chance.
From the time each applicant fills out an employee application to the time of his retirement, a
formalized personnel program that is administered by an experienced, college-trained staff.
For administrative and supervisory personnel, psychological testing is conducted in order to
determine suitability in handling diverse type of situations. Also included is mandatory
participation in training program covering such topics as supervision, safety and modern
maintenance techniques.
Each of our prospective custodians is required to complete an employment application. Specific
personal information is requested to facilitate a thorough investigation of each applicant's work
record, health history and abilities. In addition, all applicants are subject to an extensive three-
point background check, including a police check, fidelity bonding check and a past employment
check. Their hiring is contingent on the satisfactory results of these checks.
Periodic follow-up interviews, coupled with quarterly performance ratings, afford General
Building Management Co. management the opportunity to appraise and scrutinize each
employee's job performance, work attitude and reliability.
This program has resulted in low employee turnover and an extremely low accident rate. As a
result, we have kept our unemployment and worker's compensation cost to an absolute
minimum. We pass greater portion of these savings to our clients.'
The result of our personnel program: Significant cost-savings for each of our clients and
reassuring knowledge that every one of General Building Management Co. employee is an
honest, well-trained and reliable professional.
All of our employee undergo an initial probationary period. During this time they are trained in
proper cleaning techniques and correct operating procedures for all the equipment and supplies
that would be used.
As the end of this period, they are evaluated on the basis of their reliability, attitude, quality of
work and productivity. They become regular employees only if they received satisfactory
evaluation in all areas.
General building Management Co. strongly believes in the necessity of close and thorough
supervision. We carefully detail each employee's duties to them, oversee their work and
systematically evaluate them to make certain their work remains up to par.
Submitted by General Building Management Co.
EMPLOYEE RELATIONS ORIENTATION
In a study done by B.S.C.A., our trade association, it was determined that 90 % of all employee
drop out in the maintenance service industry occurs in the first 90 days after hiring. In fact, a
substantial amount of turnover occurred in the first 30 days ! The problem appeared to be a
failure on the part of the company to sell the job to new employee.
Our orientation program have four major objectives:
1. Introduce the worker to his job.
2. Provide the necessary job rated information and training.
3. Asses and give feedback on his initial performance.
4. Instill the new employee with a sense of company royalty.
General Building Management Co. believes that thorough employee training on prescribed
duties, proper utilization of supplies, equipment, and company policy is essential to the efficient
and stable operation of an account. Personal instruction is aided by policy handbooks and
instruction manuals to maintain systematic standards.
TRAINING PROGRAM
All janitors are required to complete a two week comprehensive training program consisting of
classroom and hands on training in the following areas: general cleaning, restroom cleaning,
floor care and carpet care.
The classroom training consists of one week viewing a series of training videos distributed by
the Industrial technology center at the University of Kansas. After viewing these videos all
janitors must pass a written exam with minimum score of eighty % before advancing to practical
field training.
After a janitor has passed the written exam he is placed on a site to work along side a
supervisor for one week.After the hands-on training is completed, the janitor is reevaluated. If
his work is satisfactory, he is placed on a permanent assignment.
We also provide on-going training quarterly, as the techniques and technology on this industry
are always changing.
TRAINING PROGRAM OUTLINE
I. TOOLS AND EQUIPMENT
Safety procedures-protecting self and others
Regular preventive maintenance
Equipment maintenance
Proper usage of equipment and tools
Protecting walls and furnishings
Submitted by General Building Management Co.
II. CHEMICALS
Safety handling
General property of the chemicals
Handling specific chemicals
Proper mixture & usage of cleaning chemicals
Proper storage of chemicals used
How to read MSDS
III. GENERAL CLEANING
Systems:
Different conditions of cleaning area
Office cleaning
Glass cleaning
Restroom cleaning and disinfecting
Carpet spotting procedure
Tile floor cleaning and care
Manufacturing area
Air vent-cleaning procedures
Irregular conditions and special challenges
IV. RESTROOM CLEANING
Hospital regulations and their procedures
Inspection and preventative methods
Proper mixture and usage of disinfectants
Chrome/stainless steel and fixture cleaning
Brass and fixtures/hardware cleaning
Water stain removal methods
General tile cleaning
Tile grout care
V. GENERAL FLOOR CARE
Neglect can make maintenance and replacement very expensive.
Wrong methods of maintenance can ruin floors within a week or a month.
Improper and inadequate cleaning tools, even in the lands of experts, cannot
provide the measure of cleanliness, protection and attractiveness that is so
desirable.
VI. CARPET CARE
Carpet cleaning chemical usage
Spot testing and removal
Shampoo methods
Bonnet shampoo
Steam shampoo
Dry-Chem methods
Submitted by General Building Management Co.
Carpet restorations
Interim care
Minor restoration
Major restoration
Water damage restoration
VII. HARD TILE FLOOR CARE
Disinfect types of hard floor
Determining proper types and usage's of floor finish
Strip and re-finish
Scrub and re-finish
High speeds buff and re-finish
Marble floor care
Bare concrete sealing methods
General maintenance of tile floors
THE REST OF THIS PAGE INTENTIONALLY LEFT BLANK
Submitted by General Building Management Co.
TAB 21
Working Rules
General Building Management Co. 3255 Wilshire Blvd. Suite 1222,Los Angeles GA 90010 Tel:213-388-0554
WORKING RULES
1. All employees must put the full-specified time on their jobs. Unless permission is granted,
work must be done on the designated day and hours.
2. If any employee is unable to report for work, the supervisor must be notified as soon as
possible. Failure to report an absence is grounds for dismissal.
3. No one will be permitted to assist with any work that is not employed by General Building
Management Co. This means no employee is allowed to bring outsiders into the job
premises, unless they are authorized by General Building Management Co. and on the
payroll. Due to security reasons, violations of this rule will result in immediate dismissal.
4. The use of alcoholic beverages or under the influence of alcohol or other substances
when reporting for work or during work is strictly prohibited and is grounds for immediate
dismissal.
5. No client's equipment is to be used. This includes telephone, radios, office equipment,
etc.
6. If the employee encounters any unusual situation, during his assignment, such as
unlocked doors, safe door open, money left out, or indication that an unauthorized
person has been on the premises, the field supervisor must be notified immediately.
7. Upon completion of each area, recheck to see that everything is in place and designated
lights left on. Lock all doors except those specified to remain open. After locking,
recheck each door to verify it is locked.
8. Always adhere to designated "no smoking" areas, which is usually the whole building.
9. Report any damage or breakage regardless of the cause immediately to the field
supervisor.
10. Never remove anything from the premises where you are working, even if it is believed
to be of no value and should be discarded. Articles of value such as watches, money
etc., that seem misplaced should be given to the supervisor and noted where it was
found.
11. Do not stand on any furniture such as desktops, chairs, file cabinets, etc. Be careful
when vacuuming, sweeping or dust mopping so as not to mark desks, baseboards,
wood paneling and do not allow broom or mop handles to bump walls or ceilings.
12. Replace all electric plugs disconnected for cleaning. Do not at any time unplug teletype
machines or turn off electric clocks, computers or refrigerators.
13. Always use good judgment when throwing away or removing articles of waste from the
premise. Sometimes important records are put on or in baskets or placed on the floor. If
there are any doubt this, find out first otherwise leave it.
Submitted by General Building Management Co.
14. Required to sign in or out of a facility, all employees must sign for themselves.
15. All General Building Management Co. personnel will be uniformed and will have a
personal ID card.
THE REST OF THIS PAGE INTENTIONALLY LEFT BLANK
Submitted by General Building Management Co.
TAB 22
Field Supervision Rules
General Building Management Co. 3255 Wilshire Blvd. Suite 1222.Los Angeles CA 90010 Tel:213-388-0554
FIELD SUPERVISOR DUTIES
1. Reports to the Building Manager daily to pick up work orders and assignment.
2. Checks with any designated department heads at least once a week.
3. With the approval of Building Manager, hires replacements as needed, where the initial
interviewing, screening and approval is done by the General Building Management co.
Operations Manager.
4. Responsible for implementing and directing training programs for all housekeeping
personnel.
5. Responsible for the care and use all equipment, tools and materials. Ensures that adequate
supplies are available. With the approval of the Building Manager, conducts testing of new
items and supplies for possible improvement of the service.
6. Keeps records such as time sheets, vacation schedule, utility work logs, etc., conjunction
with the requirements of the Building Manager. Verifies all records with the Building
Manager.
7. Keeps in personal contact with the workers by regular and continual tours through the
building.
8. Submits to the Building Manager a weekly inspection summary of the job performance on all
stations.
9. Reports faulty fixtures or other adverse building conditions to the Building Manager.
10. Responsible for scheduling and frequency of all utility and tag work and allocates manpower
to the foreman on a priority basis.
11. Always seeking to improve procedures and maintain efficiency and morale.
12. The field supervisor is responsible for these reports:
Daily activity and manpower report.
Completion of a daily work order report.
Weekly activity report
Monthly progress report.
Bi-monthly foreman performance review report
Weekly new-hired personnel evaluation report
THE REST OF THIS PAGE INTENTIONALLY LEFT BLANK
Submitted by General Building Management Co.
TAB 23
Working Foreman Duties
General Buildin. Management Co. 3255 Wilshire Blvd. Suite 1222 Los Ang eles CA 90010 Tel:213-388-0554
WORKING FOREMAN DUTIES
1. Report to the Building Manager and the General Building Management Co. supervisor at the
start of a shift. He receives instructions and reviews the shift's delegation of task details.
2. Responsible for assigning, routing, supervision and follow-up of special crews performing
utility work, which can include such tasks as, waxing, window cleaning, etc.
3. Responsible for carrying out the training program of special crewmembers.
4. Conduct training and instruction of Matron and porters.
5. Responsible for the care and use of all equipment, tools and materials. Ensures that all
necessary materials and equipment are readily available. With the approval of the Building
Manager, conducts testing of new items and supplies for possible improvement of the
service.
6. Spot checks crews and makes necessary corrections to their work methods.
7. Directly supervises any special work orders. In particular, he conducts lead work with the
foreman to get the work done properly and on schedule.
8. Keeps in personal contact with the on-going work with numerous unscheduled tours
throughout the building.
9. Submits to the Building Manager a weekly inspection summary of the job performance for
each station.
10. Strives to improve procedures and maintain efficiency and morale.
11. Confers with the General Building Management Co. Operation Manager at the end of his
p.m. shift, with the complete cleaning work orders. Completes the following reports:
**Daily Activity and manpower Report.
**Work Orders Completed Report.
THE REST OF THIS PAGE INTENTIONALLY LEFT BLANK
Submitted by General Building Management Co.
TAB 24
Quality Control Forms
General Building Management Co. 3255 Wilshire Blvd. Suite 1222 Los Angeles CA 90010 Tel'.213-388-0554
QUALITY CONTROL FORMS
The Quality Control Inspection Form grades the cleanliness of each major category by element
(Floors, walls, etc.). The total rating per category, therefore, reflects total cleanliness for that
given area—i.e. (office area, restroom, corridors, etc.). Each area element is rated "Good",
"Satisfactory", or"Unsatisfactory". The number has been predetermined and you simply enter
this number under the column labeled element score.
After entering each element score, the sum is entered under Area Score, thus giving the total
quality level for the category.
At the end of each control period, the control index is calculated. Separate indices will be
computed for each category of control as well as single index for the overall control.
All inspection from sheets should be recorded and posted to the Account Performance Yearly
Record Sheet in order to illustrate trends, period to period. A simple control chart, (Yearly
Record) is attached.
Initially, the inspector fills in the information at the top of the form. Each element that is
inspected is subjectively rated as"Good", "Satisfactory", or"Unsatisfactory". However, the form
uses a numeric points system to represent these ratings. Thus, all elements of an inspection
can be summed up to give a quantified rating of a maintenance job.
The inspector determines the category of the area to be inspected, and proceeds to rate each
element of the area by circling the form's point rating as described above. This is the only
subjective decision made in the rating process. The amounts of points allowed are dictated by
the system. Once all defects have been noted and points entered, the numbers are added and
placed in the area score square. The inspector follows the same procedure again for all
remaining categories of the particular job. The total score is then derived by adding up all the
numbers in the area score column which is entered at the bottom of the sheet in the box
provided.
At the end of the control period, the check sheet will be reviewed for evaluation of negative
ratings.
The overall quality control is elaborated on the Monthly performance report. This complete
building report indicates the overall quality. It is complied from all the individual inspection
report for each area. Average values for each component of the job are derived from this report.
If for any reason the area being inspected does not have one of the elements listed, it is
mandatory that the rater enters the score into the"good" column. Failure to enter the highest
possible score for missing elements will result in erroneous ratings. The various forms are
shown on the next page.
Submitted by General Building Management Co.
General Building Management Co. 3255 Wilshire Blvd.#1222,Los Angeles,CA 90010 Ti 213-388-0551 F:213-388-6337
CUSTODIAL AREA SANITATION REPORT
Maintenance Inspector Date of Inspection
KEYS
DI - Dirty WX - Need Wax WA - Needs Washing
DU - Dusty CW- Cobwebs SV- Service needed
S- Smeared/Stained O- Organization A -Acceptable
L- Littered R- Repair Needed RC - Recheck Required
ITEM AREA KEY ITEM AREA KEY
Mirrors Door glass
Shelves Tables
Furniture Book cases
Equipment Desks
Waste cans Desk lamps
Floors Ash trays
Radiators Telephones
Window ledges Chairs
Wood trim File cabinets
Baseboards Steps/Stairs
Drinking fountains/Coolers Handrails
Bulletin boards pipes/Ducks
Submitted by General Building Management Co.
General Building Management Co. 3255 Wilshire Blvd.#1222.Los Angeles,CA 90010 T:213-388-0554 F:213-388-6337
CUSTODIAL AREA SANITATION REPORT
Maintenance Inspector Date of Inspection
KEYS
DI - Dirty WX - Need Wax WA- Needs Washing
DU - Dusty CW- Cobwebs SV- Service needed
S - Smeared/Stained O- Organization A-Acceptable
L- Littered R- Repair Needed RC - Recheck Required
ITEM AREA KEY ITEM AREA KEY
Mirrors Door glass
Shelves Tables
Furniture Book cases
Equipment Desks
Waste cans Desk lamps
Floors Ash trays
Radiators Telephones
Window ledges Chairs
Wood trim File cabinets
Baseboards Steps/Stairs
Drinking fountains/Coolers Handrails
Bulletin boards pipes/Ducks
Submitted by General Building Management Co.
General Building Management Co. 3155 Wilshire Blvd,YIIOZ,Los Angels,CA 90010 T:213-3ea-0554 F:113-Bea-6337
WEEKLY INSPECTION REPORT-COMMON AREAS
Maintenance Inspector Date of Inspection
AREA POOR FAIR GOOD EXCELLENT REMARKS FOLLOW UP
Lobby Area Glass,
Metal Surfaces
Floor Appearance
Sweeping,Vacuuming
Corners
Dusting
Spot Cleaning
Fixtures
Water Fountains/Coolers
Walls, Doors
Floor,Carpet
Lights
Stairwells, Rails,Walls
Steps, landings
High Dusting
Outside of Bldg., Sidewalks
Steps, landings
Landings
Planter Area
Parking Lot
Ruish ConContainer
Janitorial Closet
Submitted by General Building Management Co.
General Building Management Co. 3255 Wilshire Blvd.*1232.Los Angeles.CA 90010 T:21348e4554 F:213-3ee.337
SUPERVISOR'S CHECKLIST AND REPORT
Building: Location
Date of Inspection Janitor
ITEM GOOD FAIR POOR _ REMARKS FOLLOW UP
Floors-Look in corners 8 behind doors
Furnture-Desks,chairs,tables
Heat/Air vents
Baseboard moldings
Window sills
Partitions-Inspect sides and tops
Supply closet
Wall spotting
Lobbies, hallways
Restroom-Floors
Bowls-Look at base
Seats-Top and Bottom
Towels dispensers-Look at tops
Soap dispensers
Sanitary napkin dispensers
Tiled walls
Mirrors
Partitions-tops
All disposal cans
Water coolers
Submitted by General Building Management Co.
General Building Management Co. Iza moire Blvd.#1222,Los Angeles,CA 90010 T:213-388OS54 F:210.199.6137
RESTROOM MAINTENANCE -SENIOR MANAGEMENT CHECKLIST
ITEM GOOD FAIR POOR COMMENTS FOLLOW UP
Trash containers
Ceilings
Walls
Floors
Towel dispensers
Napkin dispensers
Soap dispensers
Tissue dispensers
Wash basins
Counters
Mirrors
Ashtrays
Floor area
Partitions
Air flow
Lighting
Time of Inspection
Maintenance Inspector Date of Inspection
Submitted by General Building Management Co.
INSPECTION REPORT
Date: Facility Name:
Supervisor/Inspector P=Pass F=Fail
INTERIOR P F RESTROOMSP F GENERAL P F
ENTRANCES FLOORS DAY PORTER
WNIDOWS URINALS SIGN-IN SHEET
DOORS TOILETS PERIODIC SERVICES
GLASS PARTITIONS FLOOR STRIPPED
TRASH CANS TOILET PAPER FLOOR WAXED
THRESHOLDS SOAP DISPENSERS CUSTOMER SERVICE
COBWEBS PAPER TOWELS UNIFORMS
ENTRANCE METAL SEAT COVERS FACILITY I.D.
DRINKING FOUNTAINS SINKS STAIRWAYS
LOBBY FLOORS SHOWERS STAIRWELLS
LOBBY GLASS LOCKERS HOPPER ROOM
HARD SURFACE FLOORS LOCKER ROOM FLOOR SUPPLIES
KICKPLATES DOOR CASINGS STAIR WAY RAILS
CARPETS CHROME FAUCETS STAIR LANDINGS
FLOOR SWEPT ORDOR DOORS
FLOOR MOP AIR FRESHNERS HALLWAY WALLS
FLOOR WAXED FLOOR UNDER URINALS PATIO AREAS
HIGH DUSTING FLOOR AROUND TOILET MSDS SHEETS
LOW DUSTING CORNERS & EDGES SAND JARS
BASEBOARDS TRASH CANS SIDEWALD AREA
PICTURE FRAMES SANITARY NAPKIN DIS EXTERIOR LOUVERS
WINDOW FRAMES TOILET BOWLS CEILING AREAS __
-GLASS TOILET SEATS DISPLAY SIGNS
PARTITIONS TILE WALLS CLOCK FACES
WALLS WINDOW SILLS TELEPHONES
TRASH CANS EXTERIOR WINDOWS TELEPHONE BOOTH
•
FILE CABINETS MIRROR AND FRAMES VENETIAN BLINDS
•
FURNITURE FLOOR SWEPT CEILING AREAS-VENTS
WOODWORK FLOOR MOPPED EXTERIOR ENTRANCES
LIGHT FIXTURES FLOOR SCRUBBED EXTERIOR STAIRS
VENTS FLOOR WAXED SHO AREAS
ELEVATOR DOORS KICKPLATES CONTRACT POSTED
ELEVATOR FLOORS TRASH DISPOSAL AREA
ELEVATOR TRACKS
General Building Management Co.
TAB 25
Insurance(Sample)
.----1 OP ID: ST
A`--- CERTIFICATE OF LIABILITY INSURANCE °"02 2612014 BBIFFNINFFBIM
02126/2014
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES
BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED
REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER.
IMPORTANT: If the certificate holder Is an ADDITIONAL INSURED, the policy(ies)must be endorsed. It SUBROGATION IS WAIVEO, subject to
the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the
certificate holder in Ileu of such endorsement(s).
PRODUCER COMEACT
KORAN INSURANCE CENTER,INC. PRONE--- -- •FAX
3807 WILSHIRE BLVD.,SUITE 400 LNo ea.. . .
LOS ANGELES,CA 90010 E-MAIL SS:
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CUSTOMER ID r.
INSURER(S)AFFORDING COVERAGE AIC I
INSURED GENERAL BUILDING MANAGEMENT, wsuRERAHARTFORD CASUALTY INSURANCE _29424•
CO, INC. INSURER 6.STATE COMPENSATION INS.FUND 35076
3255 WILSHIRE BL#1222
INSURER C:PROGRESSIVE WEST INS.CO. 24260
LOS ANGELES,CA 90010 - - - —
INSURER D:CHART'S
INSURESE THE HARTFORD INSURANCE CO 19682
INSURER F.
COVERAGES CERTIFICATE NUMBER: REVISION NUMBER:
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD
INDICATED. NOTWITHSTANDING ANY REQUIREMENT.TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED CR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,
EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMBS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.
INSR OF INSURANCE 0.SUtlN POLICY NUMBER I POLICY Err POLICY FXP LIMBS
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DESCRIPTION OF OPERATIONS I LOCATIONS I VEHCLES(AEaeh ACORD 101,AddItonal Remarks Schedule R more apace is nquhed)
EVIDENCE OF INSURANCE
CERTIFICATE HOLDER CANCELLATION
EVIDENC
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
EVIDENCE OF INSURANCE
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN
ACCORDANCE WITH TIE POLICY PROVISIONS.
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