Transit Complaints and ConcernsCity of Rosemead
Fixed Route and Dial-a-Ride Service Concerns
from February 15, 2019 to December 24, 2019
(Summary includes all calls received, not necessary valid)
Fixed Route Complaints
23- Skipping assigned pickup locations
17- Unsafe driving (Speeding or cutting off other drivers)
6- Non working wheelchair ramps
14- Missed picking up passengers
9- Unfriendly or rude drivers
32- Late pick ups (waiting over an hour and a half)
Dial-a-Ride Complaints
11- Rescheduled appointments without informing passengers
5- Dial-a-Ride no shows to scheduled pick-ups
4- Non working wheelchair ramps
8- Unfriendly or rude drivers
7 - Unsafe driving (Speeding or cutting off other drivers)
6- Drivers getting lost to appointments
General Complaints (Dispatch)
27- Phone etiquette