CC - Item 4D - Purchase Agreement with Intelesys Communications for the Citywide Server Upgrade and Migration ProjectROSEMEAD CITY COUNCIL
STAFF REPORT
TO: THE HONORABLE MAYOR AND CITY COUNCIL
FROM:
BEN KIM, CITY MANAGER
DATE:
OCTOBER 11, 2022
SUBJECT: PURCHASE AGREEMENT WITH INTELESYS COMMUNICATIONS
FOR THE CITYWIDE SERVER UPGRADE AND MIGRATION PROJECT
SUMMARY
The City needs to replace outdated servers that have reached their life expectancy. To ensure that
City operations are not impacted by failed equipment and to remain compliant with modern
security practices and industry standards, it is crucial to upgrade the existing servers to increase
server efficiency, reliability, and security. On August 25, 2022, the City released a Request for
Proposals ("RFP") and received a total of two (2) proposals from qualified vendors. After a
comprehensive review of the proposals with the City's Information Technology contractor,
Intelesys — Communications ("Intelesys") was determined to be the most qualified proposal.
Therefore, it is recommended that the City Council authorize and direct the City Manager to
execute a Purchase Agreement with Intelesys — Communications Company in the amount of
$53,474.48 for the replacement of City servers and migration of data and related services.
On August 25, 2022, the City released a Request for Proposals ("RFP") for RFP No. 2022-23 for
the upgrade of servers and migration of data and application services. The City received two (2)
proposals from qualified vendors by the submittal deadline. The RFP requested that the vendor
provide equipment for three (3) physical and two (2) virtual servers and migrate data and
applications. A summary of the proposals received is below:
Staff performed a comprehensive evaluation of the proposals based on compliance with the RFP
requirements including cost, understanding of the scope of work, equipment and services, and
proposed project timeline. Intelesys provided a thorough proposal addressing all the needs in the
scope of work, a detailed list of all equipment to be provided, and project cost along with a timeline
AGENDA ITEM 4.1)
City Council Meeting
October 11, 2022
Pase 2 of 2
detailing the phases of the implementation. Intelesys has previous experience working with the
public sector and has worked with the City of San Marino and the City of Big Bear Lake on similar
projects.
STAFF RECOMMENDATION
It is recommended that the City Council authorize and direct the City Manager to execute a
Purchase Agreement with Intelesys — Communications Company in the amount of $53,474.48 for
the replacement of City servers and migration of data and related services.
FISCAL IMPACT
Funding for the server upgrade is included in the Fiscal Year 2022-23 Information Technology
operating budget.
STRATEGIC PLAN IMPACT
None.
PUBLIC NOTICE PROCESS
This item has been noticed through the regular agenda notification process.
Prepared by: A „ // Submitted by:
/� // \-/ /41c,
Jennifer Pineda Michael Bruckner
Analyst Assistant City Manager
Attachment A: Request for Proposal No. 2022-23
Attachment B: Intelesys-Communications Company Proposal
Attachment C: Purchase Agreement
Attachment A
Request for Proposal No. 2022-23
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
REQUEST FOR PROPOSAL NO. 2022-23
SERVER UPGRADE AND MIGRATION
SUBMITTALS:
Three (3) bound copies and one (1) electronic PDF file on a flash drive of the
Proposal in sealed envelope(s) must be received by
the City of Rosemead's City Clerk's Office by
no later than Tuesday, September 13, 2022, at 10:00 a.m.
or
Electronic proposal submittal through the City of Rosemead Vendor Portal
hosted by PlanetBids at:
https://pbsystem.pIanetbids.com/porta1/54150/porta1-home
Proposals submitted through PlanetBids Vendor Portal shall be submitted
no later than Tuesday, September 13, 2022, at 10:00 a.m.
CONTACT PERSON:
Jennifer Pineda, Management Analyst
City of Rosemead
8838 E. Valley Boulevard
Rosemead, California 91770
(626)569-2102
jpineda @cityofrosemead.orR
PROPOSALS RECEIVED AFTER THE TIME AND DATE STATED ABOVE SHALL NOT BE
CONSIDERED. FACSIMILE AND E-MAIL PROPOSAL WILL NOT BE ACCEPTED.
INQUIRIES: Direct questions for clarification on Request for Proposal
documents to Jennifer Pineda, Management Analyst at
City of Rosemead — Server Upgrade and Migration Request for Proposal No. 2022-23
aPineda@cityofrosemead.ore or via phone at (626) 569-
2102.
MODIFICATIONS: Any modification of this Request for Proposal will be
provided to vendors who request notification of any
modifications.
ISSUANCE DATE: August 25, 2022
City of Rosemead —Copier Services for City Facilities Request for Proposal No. 2022-23
CONTENTS
A.
Introduction............................................................................................................
3
B.
Background.............................................................................................................3
C.
Current Technical Environment..............................................................................
3
D.
Scope of Services....................................................................................................
4
E.
Time, Place, And Method for Proposal Submissions
.............................................. 4
F.
Proposed Term of Contract....................................................................................
4
G.
Deadlines................................................................................................................
4
H.
Proposer Qualifications..........................................................................................
5
I.
Award of Contract...................................................................................................
5
J.
Right to Reject Quotes............................................................................................
5
K.
Information to Be Submitted..................................................................................
5
L.
Understanding of Requirements............................................................................
7
M.
Questions/Clarifications.........................................................................................
7
N.
Insurance.................................................................................................................
7
0.
Agreement for Services...........................................................................................
7
P.
City's Responsibilities...................................................................................................7
Q.
Proposal Evaluation and Criteria....................................................................................7
R.
Discretion and Liability Waiver.......................................................................................8
Attachment A: Scope of Services........................................................................................10
Attachment B: Insurance Requirements............................................................................20
City of Rosemead — Server Upgrade and Migration Request for Proposal No. 2022-23
A. INTRODUCTION
Through this Request for Proposal ("RFP") and evaluation process, the City of Rosemead is
accepting qualified vendor(s) to provide proposals to furnish and install new servers and migrate
data/services for the City. The equipment requested will include a total of three (3) physical
servers and two (2) virtual servers with specifications as noted in ATTACHMENT A. The City is
interested in receiving responsive and competitive proposals from experienced and qualified
vendors to provide both server upgrade and data/service migration. The requested equipment
will replace existing purchased equipment. The City is looking to begin the project as of October
2022.
The City desires to have an exceptional vendor who will provide quality services and minimize
downtime. The vendor must work in conjunction with the City of Rosemead assigned staff for the
general City infrastructure, equipment, and employee needs. The required equipment, services,
and performance conditions are described in the Scope of Services (ATTACHMENT A).
B. BACKGROUND
The City of Rosemead is organized under the City Council/City Manager form of government with
five departments and approximately 55 full-time employees. The City of Rosemead is a cost-
conscious provider of outstanding public services to its residents and local businesses, mostly
relying on the contract services model since its incorporation in 1959.
The City of Rosemead is a suburb located in the San Gabriel Valley, 10 miles east of downtown
Los Angeles. It is bounded on the north by the cities of Temple City and San Gabriel, on the west
by Monterey Park, Alhambra, and the unincorporated Los Angeles County community of South
San Gabriel, on the south by Montebello, plus by EI Monte and South EI Monte on the east. The
City is 5.5 square miles (2,344 -acres) in size. Rosemead is a working-class suburb with a diverse
population base. According to the 2020 Census, the City has a population of 51,185.
C. CURRENT TECHNICAL ENVIRONMENT
The City of Rosemead's server environment consists of six servers, two virtual servers, a mix of
services/databases and about 130 domain users. Below is the existing server inventory:
Windows Server 2012 R2
64-bit
Dell Inc.
PowerEdge R420
Physical
PSCDC
Standard Edition
Microsoft Windows Server
64-bit
VMware, Inc.
VMware Virtual
Physical
RMDC-V
2008 R2 Standard Edition
Platform
Windows Server 2012 R2
64-bit
Dell Inc.
PowerEdge R420
Physical
RMDC1
Standard Edition
Microsoft Windows Server
64-bit
Microsoft
Virtual Machine
VM
RMPRINT
2008 R2 Standard Edition
Corporation
RMSERVICE
Windows Server 2012
64-bit
Dell Inc.
PowerEdge T330
Physical
S
Datacenter Edition
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
VM RMVFS Microsoft Windows Server 64-bit Microsoft Virtual Machine
2008 R2 Standard Edition Corporation
Physical RMHYPERV Windows Server 2012 64-bit Dell Inc. PowerEdge R530
Datacenter Edition
D. SCOPE OF SERVICES
1. City to Provide:
A list of staff members and/or other vendors that will need to be contacted to complete
data and service migration.
2. Vendor to Provide:
Please see ATTACHMENT A.
E. TIME, PLACE, AND METHOD FOR PROPOSAL SUBMISSION
The City must receive three (3) sets of proposals and one (1) electronic PDF file on a flash drive
from interested firms no later than 10:00 a.m. on Tuesday, September 13, 2022. Please submit
proposals in a sealed envelope(s) to:
Request for Proposal — Server Upgrade and Migration
ATTN: Ericka Hernandez, City Clerk
City of Rosemead I City Clerk's Office
8858 E. Valley Blvd.
Rosemead, CA 91770
or
Electronic proposals submittal through the City of Rosemead Vendor Portal hosted by
PlanetBids at:
https://Pbsystem.PIanetbids.com/porta1/54150/portal-home
Proposals submitted through PlanetBids Vendor Portal shall be submitted no later than
Tuesday, September 13, 2022, at 10:00 a.m.
Emailed, faxed, or late proposals will not be considered.
F. PROPOSED TERM OF CONTRACT
The work shall be completed and in service by October 2022. Time extensions must be
coordinated with the City Manager's Office.
G. DEADLINES
Below is the tentative RFP scheduled, subject to change:
City of Rosemead - Server Upgrade and Migration Request for Proposal No. 2022-23
RFP DEADLINE INFORMATION
DEADLINES
RFP Available
8/25/2022
Deadline to Submit Questions
9/1/2022
Q & A Posted on City's Website
9/7/2022
Deadline to Submit Proposal
9/13/2022
Agreement Presented to Council
9/27/2022 (Tentative)
H. PROPOSER QUALIFICATIONS
1. The City requires proposals submitted by primary vendors only. The firm will have complete
and exclusive responsibility for satisfying all City conditions and requirements at all times
during the life of the agreement. Any subvendors mentioned in the RFP and/or used in the
implementation of the Agreement will have no formal relationship with the City.
2. All proposed subvendors must be identified by name with a description of the work they will
provide. Any subvendors change proposed after the submittal date can only be made with
prior approval of the City.
3. Primary vendor must be responsible for at least three-fourths of the annual value of the
proposed work, consistent with the scope of services as noted in the proposal.
4. Primary vendor must have experience providing similar work in at least two similar
organizations.
I. AWARD OF CONTRACT
The City will evaluate the proposals and make their recommendation to City Council for
approval. Vendors may be asked to make oral presentations to supplement their proposals.
Proposals will be selected in accordance with the City's purchasing policy. Proposals must be
guaranteed by the vendor for 60 days after the bid opening on 9/13/2022. It is anticipated that
a standard agreement will be signed subsequent to City Council review and approval of the
recommended vendor.
J. RIGHT TO REJECT PROPOSALS
The City reserves the right to reject any or all proposals or portions of any or all proposals. Non-
compliance with any of the conditions and instructions stated herein may result in the rejection
of the proposal.
K. INFORMATION TO BE SUBMITTED
Prospective vendors must submit three bound copies and one electronic copy of their proposal.
The electronic copy must be in searchable PDF format.
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
1. Proposal Summary:
This section shall discuss the highlights, key features, and distinguishing points of the
proposal. A separate sheet shall include all the contact people on the proposal and how to
communicate with them. Limit this section to a total of one to three pages, including the
separate sheet with contact personnel.
2. Profile of the Proposing Vendor:
This section shall include a brief description of the vendor's size as well as the proposed local
organizational structure. Specifically, the City is interested in the potential for a long-term
service relationship that would include financial stability. Include a discussion on the
vendor's financial stability, capacity, and resources. Additionally, this section shall include a
listing of any relevant lawsuit and/or subvendors' litigation and the result of that action
resulting from (a) any public project undertaken by the vendor or by its subvendors where
litigation is still pending or has occurred within the last five years or (b) any type of project
where claims or settlements were paid bythe vendor or its insurers within the last fiveyears.
3. Qualifications:
This section shall include a brief description of the vendor's and subvendor's qualifications
and previous experience on similar or related projects. Provide a description of pertinent
project experience with other public municipalities (maximum of four) and private sector
(maximum of two) that includes a summary of the work performed, the total project cost,
the percentage of work the vendor was responsible for, the period over which the work was
completed, and the name, title, and phone number of clients to be contacted for references.
Give a brief statement of the vendor's adherence to the schedule and budget for each project.
4. Work Plan:
This section of the proposal shall establish the vendor's understanding of the City's objectives
and work requirements and the vendor's ability to satisfy those objectives and requirements.
Describe the proposed approach for addressing the required service, outlining the approach
that would be undertaken in providing the requested services. Include a timetable for
transition to full operation. Describe related service experience by both the vendor and any
subvendors in similar work. Please describe the role, extent of services (number of people
used or saved, engagement duration, and agreement value).
5. Staffing:
In this section, discuss how the vendor would propose to staff the service described in
ATTACHMENT A. Proposed on-site support technicians are considered key personnel and
shall be identified by name, specific responsibilities, and their qualifications. Include a current
resume and position description for each of the proposed support technicians. Proposed key
personnel will be an important factor considered. There can be no change of key personnel
once the proposal is submitted without prior approval from the City.
6. Proposal Costs Sheet and Rates:
Include the proposed costs to provide the services desired. Include any other cost and price
information that would be contained in an agreement with the City, and extra after-hours
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
services or any other services that are considered optional additions. The materials and
services specified herein will be used by the City on an as -needed basis during the entire term
of the contract. The proposed prices must remain valid for the entire period indicated unless
otherwise conditioned by the proposer in the proposal exceptions.
7. Additional Proposal Content
• Pricing
• Services and Exceptions
• Copy of proposed vendor agreement
• References
L. UNDERSTANDING OF REQUIREMENTS
An authorized representative of the company must sign all proposals accepted by the City. The
submission of a signed proposal will be interpreted to mean that the company has thereby
agreed to all conditions, instructions, descriptions, and specifications contained herein. All
samples submitted by the company in support of its quote shall become the property of the
City.
M. QUESTIONS/CLARIFICATIONS
Please email any questions regarding this RFP to Jennifer Pineda, Management Analyst, with the
subject line "Server Update and Migration" at ioineda@citvofrosemead.or¢. Questions must be
received by 12:00 p.m. on September 1, 2022. All questions received prior to the deadline will
be collected, and responses will be posted to the City's website and PlanetBids by September 7,
2022.
N. INSURANCE
The City will require the successful proposer to provide Certificates of Insurance evidencing
required coverage types and the minimum limits. See ATTACHMENT B: INSURANCE
REQUIREMENTS for more information on the City s insurance requirements.
O. VENDOR PURCHASE AGREEMENT
The City will require the successful proposer to execute a Vendor Purchase Agreement with the
City. The proposer is to include a draft Vendor Purchase Agreement with their proposal.
P. CITY'S RESPONSIBILITY
Upon awarding the contract, the City shall provide the selected vendor with any pertinent
ordinances and resolutions, or any other information mutually agreed upon that will assist the
vendor with completing the agreement requirements.
Q. PROPOSAL EVALUATION AND CRITERIA
Proposals will be evaluated on the proposer's ability to provide services that meet the
requirements set forth in this RFP. The City reserves the right to make such investigations as it
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
deems necessary to determine the ability of the proposer to provide services meeting a
satisfactory level of performance in accordance with the City's requirements. The proposer shall
furnish such information and data for this purpose as the City may request, at no cost to the City.
Interviews and presentations by one, several, or all of the proposers submitting a proposal may
be requested if deemed necessary to fully understand and evaluate the proposer's capabilities
and qualifications.
The adequacy, depth, and clarity of the proposal will influence, to a considerable degree, its
evaluation.
The final selection of the vendors will be based on the following criteria:
1. Ability to meet all of the City's server and migration requirements.
2. Understanding the scope of services.
3. Pricing.
4. Quality of proposal.
5. The vendor's ability to provide the full range of requested services.
6. Demonstrated professional skills and credentials of staff to be assigned to this agreement.
7. Vendor's ability to execute the agreement in a timely manner
8. References.
9. Cost as compared to related service requirements (lowest cost will not be the sole
determining factor).
R. DISCRETION AND LIABILITY WAIVER
1. Proposers shall carefully read the information contained in this RFP and submit a complete
response to all requirements and questions as directed. Incomplete proposals may be
considered non-responsive and may be rejected at the City's discretion.
2. All information, documentation, and other materials submitted in response to this
solicitation are considered non -confidential and/or non-proprietary and are subject to public
disclosure after the solicitation is completed.
3. Proposers shall prepare and develop proposals at their sole cost and expense.
4. The City makes no representations of any kind that an award of an agreement will be made
as a result of this RFP, or subsequent RFP. The City reserves the right to accept or reject any
or all proposals, waive any formalities or minor technical inconsistencies, and/or delete any
item/requirements from this RFP when deemed to be in City's best interest.
5. Failure to comply with all requirements contained in this RFP may result in the rejection of
a proposal.
6. A proposal may be modified or withdrawn in person at any time before the scheduled due
date, provided a receipt for the withdrawn proposal signed by the proposer's authorized
representative. The City reserves the right to request proof of authorization to withdraw a
proposal.
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
7. The City may evaluate the proposals based on the anticipated completion of all or any
portion of the project. The City reserves the right to divide the project into multiple parts,
reject any and all proposals and re -solicit for new proposals, or reject any and all proposals
and temporarily or permanently abandon the project.
8. The City may, in the evaluation of proposals, request clarification from proposers regarding
their proposals, obtain additional material or literature, and pursue other avenues of
research as necessary to ensure that a thorough evaluation is conducted.
9. By submitting a proposal in response to this RFP, the vendor accepts the evaluation process,
acknowledges and accepts that determination will require subjective judgments by the City
and waives all right to protest or seek any legal remedies whatsoever regarding any aspect
of this RFP.
10. The City of Rosemead expects the highest level of ethical conduct from proposers, including
adherence to all applicable laws and local ordinances regarding ethical behavior.
11. If an agreement cannot be reached with the highest -ranked proposer, City reserves the right
to terminate negotiations with that party and enter into negotiations with the next highest -
ranked proposer.
12. Finalists in the selection process may be asked to attend an interview once the RFP process
is complete.
13. Acceptance of any proposal is contingent upon the proposer's certification and agreement
by submittal of its offer to comply and act in accordance with all provisions of the City's
Municipal Code.
All proposals submitted shall be binding for 60 days from the date of submittal.
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
ATTACHMENT A
SCOPE OF SERVICES
The successful vendor will provide the City with services to install new servers and migrate our
existing data and services from our current servers to the new servers. Under the direction of the
City Manager, or their designee, the successful vendor will be responsible for all facets of the
server upgrade and migration of data/services for the City. The winning vendor will:
1. Vendor to provide server upgrade, consolidation, and data migration as follows:
a. Server: Domain Controller— City Hall, 8838 E. Valley Blvd.
i. Participate in customer meeting(s) if required
ii. Site checks
iii. Conduct site -check with customer designated personnel if required
iv. Existing server hardware and software verification
v. Validate and document server role, services, and data in preparation for
upgrade and migration
1. DHCP server- Migrate service from RMSERVICES
2. DNS server- Migrate service from RMSERVICES
3. Group Policy— Migrate current group policy from RMDC1
vi. Unpack equipment and inspect for damage and hardware inventory
vii. Verify server hardware
viii. Server hardware installation and mounting
ix. Server hardware RAID configuration
x. Logical drive creation (RAID Level 5)
xi. Server firmware update
xii. Installation Test
xiii. Power on Test
xiv. Server role configuration, activate services, and perform data migration
xv. Configure Hyper V and migrate the following Virtual Machines:
1. RMVFS — Laserfiche, HDL Prime/Permit, IIS, SQL
2. RMPRINT— Print Server (22 printers)
xvi. System handover
b. Server: Backup Domain Controller - City Hall, 8838 E. Valley Blvd.
i. Participate in customer meeting(s) if required
ii. Site check
iii. Conduct site -check with customer designated personnel if required
iv. Existing server hardware and software verification
v. Validate and document server role, services, and data in preparation for
upgrade and migration
City of Rosemead — Server Upgrade and Migration Request for Proposal No. 2022-23
1. Secondary DNS
vi. Unpack equipment and inspect for damage and hardware inventory
vii. Verify server hardware
viii. Server hardware installation and mounting
ix. Server hardware RAID configuration
x. Logical drive creation (RAID Level 5)
A. Server firmware update
xii. Installation Test
xiii. Power on Test
xiv. Server role configuration, activate services, and perform data migration
xv. System handover
c. Server: Public Safety Center Domain Controller (Separate Domain) - 8301
Garvey Avenue
i. Participate in customer meeting(s) if required
ii. Site checks
iii. Conduct site -check with customer designated personnel if required
iv. Existing server hardware and software verification
v. Validate and document server role, services, and data in preparation for
upgrade and migration
1. DHCP server
2. DNS server
3. Group Policy
vi. Unpack equipment and inspect for damage and hardware inventory
vii. Verify server hardware
viii. Server hardware installation and mounting
ix. Server hardware RAID configuration
x. Logical drive creation (RAID Level 5)
xi. Server firmware update
xii. Installation Test
xiii. Power on Test
xiv. Server role configuration, activate services, and perform data migration
xv. System handover
2. Vendor to provide adequate staffing to address major and immediate problems and
irregularities with servers.
3. Vendor to develop backup plans and procedural documentation for active servers and
digitally archive.
4. Vendor to provide a 240 support hotline for after-hours emergencies. Vendor should be
able to provide remote support after hours or report onsite within two hours if requested
City of Rosemead — Server Upgrade and Migration Request for Proposal No. 2022-23
by the City. Vendor should specify the hourly rate and any minimum hours for after-hours
support.
5. Vendor will need to provide a 30 -day support window post installation to troubleshoot and
provide support as needed.
Payment Terms
The City's payment terms are 30 days from the receipt of an original invoice referencing the City's
Purchase Order number and acceptance of materials, supplies, equipment, or services.
Delivery
All supplies and equipment to be provided under the terms and conditions of this Request for
Proposal shall be delivered F.O.B. City of Rosemead by the successful proposers and received by
the City within 30 days after order by the City unless otherwise conditioned by the proposer in
the proposal exceptions.
Configuration Installation
Vendor shall set up and configure the equipment provided in accordance with the workflow and
output requirements of the City. The Vendor shall program the controller as required by the City
to maximize the job management and control features available. The Vendor shall make all
necessary adjustments to the configuration settings as required over the term of the contract.
Service
All tasks will be performed outside of normal office hours from Friday through Sunday, between
9:00 a.m. to 6:00 p.m. Pacific Time. Maximum service response time shall not exceed eight (8)
hours. Proposer shall also include the number of technicians who will be responding to service
calls from the City, the qualifications of those technicians, and the location of the service
headquarters for the City of Rosemead in the proposal.
Government Agreement Pricing
All equipment provided under this proposal shall reflect government agreement pricing.
Proposers shall include in their proposals the name of the government entity or organization that
negotiated the agreement and the agreement number. Prices as proposed shall remain firm
during the term of the contract.
Non -Appropriations Clause
Any agreement entered into as a result of this Request for Proposal shall include the following
non -appropriation of funds language: "Non -Appropriation of Funds — Payment due and payable
to Vendor for current goods and/or services are within the current budget and within an
available, unexhausted and unencumbered appropriation of City. In the event the City has not
appropriated sufficient funds for payment of goods and/or services beyond the current fiscal
year, this Agreement shall cover only those costs incurred up to the conclusion of the current
fiscal year."
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
End of Agreement Requirements
At the end of the server installation and migration the city would like the vendor to be available
for a 30 -day period to make sure all server services and systems are running properly via remote
support or on-site support if necessary.
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
EQUIPMENT SPECIFICATIONS
PowerEdge R750XS Tailor Made Instant Saving - [pe_r75Oxs_tm]
Description
SKU
Quantity
2.5 Chassis
379-BDTF
1
SAS/SATA Backplane
379-BDSS
1
No Rear Storage
379-BDTE
1
2 CPU Configuration
379-BDST
1
PowerEdge R750xs Server
210-AZYQ
1
Trusted Platform Module 2.0 V3
461-AAIG
1
2.5" Chassis with up to 16 Hard Drives (SAS/SATA)
321-BGRX
1
Intel Xeon Gold 5315Y 3.2G, SC/16T, 11.2GT/s, 12M Cache, Turbo, HT
338-CBWM
1
(140W) DDR4-2933
Intel Xeon Gold 5315Y 3.2G, 8C/16T, 11.2GT/s, 12M Cache, Turbo, HT
338-CBWM
1
(140W) DDR4-2933
Additional Processor Selected
379-BDCO
1
Standard Heatsink
412-AAVU
1
Standard Heatsink
412-AAVU
1
Performance Optimized
370-AAIP
1
3200MT/s RDIMMs
370-AEVR
1
Unconfigured RAID
780-BCDS
1
PERC H755 SAS Front
405-AAZB
1
Front PERC Mechanical Parts, rear load
750-ACFQ
1
Performance BIOS Settings
384-BBBL
1
UEFI BIOS Boot Mode with GPT Partition
800-BBDM
1
Standard Fan x5
750-ADDY
1
Dual, Hot -plug, Redundant Power Supply (1+1), 1400W, Mixed Mode
450-AIQZ
1
Riser Config 0, Half Length, Low Profile, 5x16 + 1x4 slots
330-BBTG
1
PowerEdge R750xs Motherboard with Broadcom 5720 Dual Port 1Gb On-
329-BGIF
1
Board LOM
1DRAC9, Enterprise 15G
385-BBQV
1
No OCP 3.0 mezzanine NIC card, Blank Filler Only
330-BBTI
1
PowerEdge 2U Standard Bezel
325-BCHU
1
Dell EMC Luggage Tag R750xs
350-BCES
1
BOSS -S2 controller card + with 2 M.2 48OGB (RAID 1)
403-BCMB
1
BOSS S2 cables and Bracket for R750xs
403 -BCNU
1
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
No Quick Sync
350-BCER
1
iDRAC,Legacy Password
379-BCSG
1
iDRAC Group Manager, Enabled
379-BCQV
1
Windows Server 2022 Standard, 16CORE, FI, No Med, No CAL, Multi
634-BYJY
1
Language
Windows Server 2022 Standard, 16CORE, DF Recovery Image, Multi Lang,
528-CSCP
1
(Downgrade not included)
Windows Server 2022 Standard, 16CORE, Media Kit, Multi Lang,
634-BYU
1
(Downgrade not included)
Windows Server 2022 Standard, No Media, WS2016 Std Downgrade DF
528-CSCL
1
Media, Multi Language
Windows Server 2022 Standard, No Media, WS2016 Std Downgrade vv/DVD
634-BYLP
1
Media, Multi Lang
Windows Server 2022 Standard, No Media, WS2019 Std Downgrade DF
528-CSCQ
1
Media, Multi Language
Windows Server 2022 Standard, No Media, WS2019 Std Downgrade vv/DVD
634-BYLQ
1
Media, Multi Lang
Microsoft SQL Server 2019 Standard, 4 CORE, OEM, NFI with SQL2017/2016
634 -BU WY
1
DWGD Media, ENGLISH
Hyper -V role enabled with pre-installed Standard or Datacenter Ed OS on
618-BBEC
1
incl Virtual HDD
Cable Management Arm, 2U
770-BDRQ
1
ReadyRails Sliding Rails Without Cable Management Arm
770-BECC
1
No Internal Optical Drive
429-AAIQ
1
No Systems Documentation, No OpenManage DVD Kit
631-AACK
1
PowerEdge R750xs Shipping
340-CUUW
1
PowerEdge R750xs Shipping Material
343-BBQX
1
PowerEdge Non BIS Marking
389-DYHB
1
2U No CCC or CE Marking
389-DYMT
1
Dell Hardware Limited Warranty Plus Onsite Service
859-2676
1
ProSupport Mission Critical 4 -Hour 7x24 Onsite Service with Emergency
859-2711
1
Dispatch 2 Years Extended
ProSupport Mission Critical 4 -Hour 7x24 Onsite Service with Emergency
859-2713
1
Dispatch 3 Years
ProSupport Mission Critical 7x24 Technical Support and Assistance 5 Years
859-2722
1
Dell Limited Hardware Warranty Plus Service, Extended Year(s)
975-3462
1
8GB RDIMM, 320OMT/s, Single Rank
370-AEVO
16
1.6TB SSD SAS ISE Mix Use 12Gbps 512e 2.5in Hot -plug AG Drive, 3 DWPD
400-AZOY
6
Power Cord - C13, 3M, 125V, 15A (North America, Guam, North Marianas,
450-AALV
2
Philippines, Samoa, Vietnam)
Intel X710-T2L Dual Port 10GbE BASE -T Adapter, PCIe Low Profile
540-BCRQ
2
City of Rosemead — Server Upgrade and Migration Request for Proposal No. 2022-23
Windows Server 2022 Standard Edition, Add License, 16CORE, 634-BYJV 2
NOMEDIA/KEY
50 -pack of Windows Server 2022/2019 User CALs (Standard or Datacenter) 634-BYKK 3
PowerEdge R350 DC Backup City Hall
Description
SKU
Quantity
PowerEdge R350 Server
210-BBRU
1
Trusted Platform Module 2.0 V3
461-AAIG
1
2.5" Chassis with up to 8 Hot Plug Hard Drives, Front PERC
321-BGVO
1
Intel Xeon E-2378 2.6GHz, 16M Cache, 8C/16T, Turbo (65W), 3200 MT/s
338-CCKM
1
Heatsink for 80W or less CPU
412-AAPW
1
Performance Optimized
370-AAIP
1
3200MT/s UDIMM
370-AGNY
1
RAID 1
780-BCDN
1
PERC H345 Controller, Front
405-AAUW
1
Front PERC Mechanical Parts, front load
750-ACFR
1
Performance BIOS Settings
384-BBBL
1
UEFI BIOS Boot Mode with GPT Partition
800-BBDM
1
Dual, Hot -Plug, Redundant Power Supply (1+1), 600W TM
450-AMDH
1
Riser Config 0, 1 x8, 1 x16 slots
330-BBWS
1
PowerEdge R350 Motherboard with Broadcom 5720 Dual Port 1Gb
329-BGKI
1
On -Board LOM
iDRAC9, Enterprise 15G
385-BBQV
1
On -Board LOM
542-BBBP
1
Standard Bezel
325-BCHH
1
Dell EMC Luggage Tag R350
350-BCGP
1
BOSS -S2 controller card +with 2 M.2 480GB (RAID 1)
403-BCMB
1
BOSS Cables and Bracket for R350
470-AFBW
1
iDRAC, Factory Generated Password
379-BCRG
1
iDRAC Group Manager, Disabled
379-BCQY
1
Windows Server 2022 Standard, 16CORE, FI, No Med, No CAL, Multi
634-BYJV
1
Language
Windows Server 2022 Standard, 16CORE, DF Recovery Image, Multi Lang,
528-CSCP
1
(Downgrade not included)
Windows Server 2022 Standard, 16CORE, Media Kit, Multi Lang,
634-BYU
1
(Downgrade not included)
City of Rosemead — Server Upgrade and Migration Request for Proposal No. 2022-23
Windows Server 2022 Standard, No Media, WS2019 Std Downgrade DF
528-CSCQ 1
Media, Multi Language
PowerEdge R350 Server
Windows Server 2022 Standard, No Media, WS2019 Std Downgrade w/DVD
634-BYLQ 1
Media, Multi Lang
461-AAIG
ReadyRails Sliding Rails With Cable Management Arm
770-BDEL 1
No Internal Optical Drive
429-AAIQ 1
No Systems Documentation, No OpenManage DVD Kit
631-AACK 1
PowerEdge R350 Shipping
340-CWUI 1
PowerEdge R350 Shipping Material for 2.5" Chassis
340-CWUJ 1
PowerEdge Non BIS Marking
389-DYHB 1
PowerEdge R350 CCC Marking, No CE Marking
389-EBNO 1
Dell Hardware Limited Warranty Plus Onsite Service
867-0213 1
ProSupport Mission Critical 4 -Hour 7x24 Onsite Service with
867-0295 1
Emergency Dispatch 1 Year
PERC H755 SAS Front
ProSupport Mission Critical 4 -Hour 7x24 Onsite Service with
867-0301 1
Emergency Dispatch 4 Years Extended
750-ACFR
ProSupport Mission Critical 7x24 Technical Support and Assistance 5
867-0312 1
Years
Dell Hardware Limited Warranty Plus On Site Service Extended Year
955-9041 1
16GB UDIMM, 3200MT/s, ECC
370-AGQU 2
1.92TB SSD SATA Read Intensive 6Gbps 512e 2.5in Hot -plug 54510Drive, 1
400-BDOE 2
DWPD
Power Cord - C13, 3M, 125V, 15A (North America, Guam, North
450-AALV 2
Marianas, Philippines, Samoa, Vietnam)
Intel X710-T2L Dual Port 10GbE BASE -T Adapter, PCIe Low Profile
540-BCRQ 1
PowerEdge R35O DC Public Safety
Description
SKU
Quantity
PowerEdge R350 Server
210-BBRU
1
Trusted Platform Module 2.0 V3
461-AAIG
1
2.5" Chassis with up to 8 Hot Plug Hard Drives, Front PERC
321-BGVD
1
Intel Xeon E-2378 2.6GHz, 16M Cache, 8C/16T, Turbo (65W), 3200 MT/s
338-CCKM
1
Heatsink for 80W or less CPU
412-AAPW
1
Performance Optimized
370-AAIP
1
3200MT/s UDIMM
370-AGNY
1
RAID 1
780-BCDN
1
PERC H755 SAS Front
405-AAZB
1
Front PERC Mechanical Parts, front load
750-ACFR
1
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
Performance BIOS Settings
384-BBBL 1
UEFI BIOS Boot Mode with GPT Partition
800-BBDM 1
Dual, Hot -Plug, Redundant Power Supply (1+1), 600W TM
450-AMDH 1
Riser Config 0, 1 x8, 1 x16 slots
330-BBWS 1
PowerEdge R350 Motherboard with Broadcom 5720 Dual Port 1Gb On-
329-BGKI 1
Board LOM
iDRAC9, Enterprise 15G
385-BBQV 1
On -Board LOM
542-BBBP 1
Standard Bezel
325-BCHH 1
Dell EMC Luggage Tag R350
350-BCGP 1
BOSS -S2 controller card +with 2 M.2480GB (RAID 1)
403-BCMB 1
BOSS Cables and Bracket for R350
470-AFBW 1
iDRAC, Factory Generated Password
379-BCRG 1
iDRAC Group Manager, Disabled
379-BCQY 1
Windows Server 2022 Standard, 16 CORE, FI, No Med, No CAL, Multi
634-BYJY 1
Language
Windows Server 2022 Standard, 16 CORE, DF Recovery Image, Multi Lang,
528-CSCP 1
(Downgrade not included)
Windows Server 2022 Standard,16 CORE, Media Kit, Multi Lang,
634-BYU 1
(Downgrade not included)
Windows Server 2022 Standard, No Media,WS2019 Std Downgrade DF
528-CSCQ 1
Media, Multi Language
Windows Server 2022 Standard, No Media, WS2019 Std Downgrade w/DVD
634-BYLQ 1
Media, Multi Lang
ReadyRails Sliding Rails With Cable Management Arm
770-BDEL 1
No Internal Optical Drive
429-AAIQ 1
No Systems Documentation, No OpenManage DVD Kit
631-AACK 1
PowerEdge R350 Shipping
340-CWUI 1
PowerEdge R350 Shipping Material for 2.5 Chassis
340-CWUJ 1
PowerEdge Non BIS Marking
389-DYHB 1
PowerEdge R350 CCC Marking, No CE Marking
389-EBNO 1
Dell Hardware Limited Warranty Plus Onsite Service
867-0213 1
ProSupport Mission Critical 4 -Hour 7x24 Onsite Service with
867-0295 1
Emergency Dispatch 1 Year
ProSupport Mission Critical 4 -Hour 7x24 Onsite Service with
867-0301 1
Emergency Dispatch 4 Years Extended
ProSupport Mission Critical 7x24 Technical Support and Assistance 5 Years
867-0312 1
Dell Hardware Limited Warranty Plus On Site Service Extended Year
955-9041 1
16GB UDIMM, 3200MT/s, ECC
370-AGQU 2
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
960GB SSD SATA Mix Use 6Gbps 512 2.5in Hot -plug AG Drive, 3 DWPD 400-AZVM
Power Cord - C13, 3M, 125V, 15A (North America, Guam, North 450-AALV
Marianas, Philippines, Samoa, Vietnam)
Intel X710-T2L Dual Port 10GbE BASE -T Adapter, PCIe Low Profile 540-BCRQ
5 -pack of Windows Server 2022/2019 User CALs (Standard or 634-BYKL
Datacenter)
10 -pack of Windows Server 2022/2019 User CALs (Standard or 634-BYKG
Datacenter)
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
ATTACHMENT B
INSURANCE REQUIREMENTS
Prior to the beginning of and throughout the duration of the Work, Consultant will maintain insurance
in conformance with the requirements set forth below. Consultant will use existing coverage to comply
with these requirements. If that existing coverage does not meet the requirements set forth here,
Consultant agrees to amend, supplement, or endorse the existing coverage to do so. Consultant
acknowledges that the insurance coverage and policy limits set forth in this section constitute the
minimum amount of coverage required. Any insurance proceeds available to City in excess of the limits
and coverage required in this agreement and which is applicable to a given loss, will be available to
City.
Consultant shall provide the following types and amounts of insurance:
General Liability Insurance. Consultant shall maintain commercial general liability insurance with
coverage at least as broad as Insurance Services Office form CG 00 01, in an amount not less than
$1,000,000 per occurrence, $2,000,000 general aggregate, for bodily injury, personal injury, and
property damage, and $2,000,000 completed operations aggregate. Any endorsement restricting
standard ISO "insured contract" language will not be accepted.
Business Auto Coverage. Consultant shall maintain automobile insurance at least as broad as Insurance
Services Office form CA 00 01 covering bodily injury and property damage for all activities of the
Consultant arising out of or in connection with Work to be performed under this Agreement, including
coverage for any owned, hired, non -owned or rented vehicles, in an amount not less than $1,000,000
combined single limit for each accident.
Workers Compensation on a state -approved policy form providing statutory benefits as required by
law with employer's liability limits no less than $1,000,000 per accident or disease.
Consultant shall submit to Agency, along with the certificate of insurance, a Waiver of Subrogation
endorsement in favor of Agency, its officers, agents, employees, and volunteers.
Technology Professional Liability or Errors and Omissions Insurance as appropriate shall be written on
a policy form coverage specifically designed to protect against acts, errors, or omissions of the
consultant and "Covered Professional Services" as designated in the policy must specifically include
work performed under this agreement. The policy limit shall be no less than $1,000,000 per
occurrence/loss, $2,000,000 general aggregate, which shall include the following coverage:
A. Liability arising from the unauthorized release of information for which an entity has the legal
obligation to keep private, such as personally identifiable information (PII) and protected
health information (PHI).
B. Network security liability arising from the unauthorized use of, access to, or tampering with
computer systems, including hacker or denial of service attacks.
City of Rosemead — Server Upgrade and Migration Request for Proposal No. 2022-23
C. Liability arising from the failure of technology products (software and hardware) required
under the contract for consultant to properly perform the intended services.
D. Claims alleging the failure of computer security that result in the transmission of malicious
code, deletion, destruction or alteration of data, or the denial of service.
E. Electronic Media Liability arising from personal injury, plagiarism or misappropriation of ideas,
domain name infringement or improper deep -linking or framing, and infringement or violation
of intellectual property rights.
F. Liability arising from the rendering, or failure to render, professional services.
G. Defense costs in regulatory proceedings (state and federal) involving a violation of privacy laws
or intellectual property rights.
H. Crisis management and other expert services.
If coverage is maintained on a claims -made basis, the Consultant shall maintain such coverage for an
additional three (3) years following termination of the contract.
Insurance procured pursuant to these requirements shall be written by insurers that are admitted
carriers in the state of California and with an A.M. Bests rating of A- or better and a minimum financial
size VII.
Cyber technology errors and omissions. Consultant shall procure and maintain insurance with limits of
$1,000,000 per occurrence/loss, $2,000,000 general aggregate, which shall include the following
coverage:
a. Liability arising from the unauthorized release of information for which an entity has the legal
obligation to keep private, such as personally identifiable information (PII) and protected
health information (PHI).
b. Network security liability arising from the unauthorized use of, access to, or tampering with
computer systems, including hacker or denial of service attacks.
c. Liability arising from the failure of technology products (software and hardware) required
under the contract for Consultant to properly perform the intended services.
d. Claims alleging the failure of computer security that result in the transmission of malicious
code, deletion, destruction or alteration of data, or the denial of service.
e. Electronic Media Liability arising from personal injury, plagiarism or misappropriation of ideas,
domain name infringement or improper deep -linking or framing, and infringement or violation
of intellectual property rights.
f. Liability arising from the rendering, or failure to render, professional services.
g. Defense costs in regulatory proceedings (state and federal) involving a violation of privacy laws
or intellectual property rights.
h. Crisis management and other expert services.
If coverage is maintained on a claims -made basis, the Consultant shall maintain such coverage for an
additional three (3) years following termination of the contract.
General conditions pertaining to provision of insurance coverage by Consultant. Consultant and City
agree to the following with respect to insurance provided by Consultant:
City of Rosemead — Server Upgrade and Migration Request for Proposal No. 2022-23
1. Consultant agrees to have its insurer endorse the third -party general liability coverage required
herein to include as additional insureds City, its officials, employees, and agents, using standard
ISO endorsement No. CG 2010. Consultant also agrees to require all contractors, and
subcontractors to do likewise.
2. No liability insurance coverage provided to comply with this Agreement shall prohibit Consultant,
or Consultant's employees, or agents, from waiving the right of subrogation prior to a loss.
Consultant agrees to waive subrogation rights against City regardless of the applicability of any
insurance proceeds, and to require all contractors and subcontractors to do likewise.
3. All insurance coverage and limits provided by Contractor and available or applicable to this
agreement are intended to apply to the full extent of the policies. Nothing contained in this
Agreement or any other agreement relating to the City or its operations limits the application of
such insurance coverage.
4. None of the coverages required herein will be in compliance with these requirements if they
include any limiting endorsement of any kind that has not been first submitted to City and
approved of in writing.
5. No liability policy shall contain any provision or definition that would serve to eliminate so-called
"third party action over" claims, including any exclusion for bodily injury to an employee of the
insured or of any contractor or subcontractor.
6. All coverage types and limits required are subject to approval, modification, and additional
requirements by the City, as the need arises. Consultant shall not make any reductions in scope of
coverage (e.g., elimination of contractual liability or reduction of discovery period) that may affect
City's protection without City's prior written consent.
7. Proof of compliance with these insurance requirements, consisting of certificates of insurance
evidencing all of the coverages required and an additional insured endorsement to Consultant's
general liability policy, shall be delivered to City at or prior to the execution of this Agreement. In
the event such proof of any insurance is not delivered as required, or in the event such insurance
is canceled at any time and no replacement coverage is provided, City has the right, but not the
duty, to obtain any insurance it deems necessary to protect its interests under this or any other
agreement and to pay the premium. Any premium so paid by City shall be charged to and promptly
paid by Consultant or deducted from sums due Consultant, at City option.
8. Certificate(s) are to reflect that the insurer will provide 30 days' notice to City of any cancellation
of coverage. Consultant agrees to require its insurer to modify such certificates to delete any
exculpatory wording stating that failure of the insurer to mail written notice of cancellation
imposes no obligation, or that any party will "endeavor" (as opposed to being required) to comply
with the requirements of the certificate.
City of Rosemead — Server Upgrade and Migration Request for Proposal No. 2022-23
9. It is acknowledged by the parties of this agreement that all insurance coverage required to be
provided by Consultant or any subcontractor, is intended to apply first and on a primary,
noncontributing basis in relation to any other insurance or self-insurance available to City.
10. Consultant agrees to ensure that subcontractors, and any other party involved with the project
who is brought onto or involved in the project by Consultant, provide the same minimum insurance
coverage required of Consultant. Consultant agrees to monitor and review all such coverage and
assumes all responsibility for ensuring that such coverage is provided in conformity with the
requirements of this section. Consultant agrees that upon request, all agreements with
subcontractors and others engaged in the project will be submitted to City for review.
11. Consultant agrees not to self -insure or to use any self-insured retentions or deductibles on any
portion of the insurance required herein and further agrees that it will not allow any contractor,
subcontractor, Architect, Engineer or other entity or person in any way involved in the
performance of work on the project contemplated by this agreement to self -insure its obligations
to City. If Consultant's existing coverage includes a deductible or self-insured retention, the
deductible or self-insured retention must be declared to the City. At that time the City shall review
options with the Consultant, which may include reduction or elimination of the deductible or self-
insured retention, substitution of other coverage, or other solutions.
12. The City reserves the right at any time during the term of the contract to change the amounts and
types of insurance required by giving the Consultant ninety (90) days advance written notice of
such change. If such change results in substantial additional cost to the Consultant, the City will
negotiate additional compensation proportional to the increased benefit to City.
13. For purposes of applying insurance coverage only, this Agreement will be deemed to have been
executed immediately upon any party hereto taking any steps that can be deemed to be in
furtherance of or towards performance of this Agreement.
14. Consultant acknowledges and agrees that any actual or alleged failure on the part of City to inform
Consultant of non-compliance with any insurance requirement in no way imposes any additional
obligations on City nor does it waive any rights hereunder in this or any other regard.
15. Consultant will renew the required coverage annually as long as City, or its employees or agents
face an exposure from operations of any type pursuant to this agreement. This obligation applies
whether or not the agreement is canceled or terminated for any reason. Termination of this
obligation is not effective until City executes a written statement to that effect.
16. Consultant shall provide proof that policies of insurance required herein expiring during the term
of this Agreement have been renewed or replaced with other policies providing at least the same
coverage. Proof that such coverage has been ordered shall be submitted prior to expiration. A
coverage binder or letter from Consultant's insurance agent to this effect is acceptable. A
certificate of insurance and/or additional insured endorsement as required in these specifications
applicable to the renewing or new coverage must be provided to City within five days of the
expiration of the coverages.
City of Rosemead —Server Upgrade and Migration Request for Proposal No. 2022-23
17. The provisions of any workers' compensation or similar act will not limit the obligations of
Consultant under this agreement. Consultant expressly agrees not to use any statutory immunity
defenses under such laws with respect to City, its employees, officials, and agents.
18. Requirements of specific coverage features, or limits contained in this section are not intended as
limitations on coverage, limits, or other requirements nor as a waiver of any coverage normally
provided by any given policy. Specific reference to a given coverage feature is for purposes of
clarification only as it pertains to a given issue and is not intended by any party or insured to be
limiting or all-inclusive.
19. These insurance requirements are intended to be separate and distinct from any other provision
in this agreement and are intended by the parties here to be interpreted as such.
20. The requirements in this Section supersede all other sections and provisions of this Agreement to
the extent that any other section or provision conflicts with or impairs the provisions of this
Section.
21. Consultant agrees to be responsible for ensuring that no contract used by any party involved in
any way with the project reserves the right to charge City or Consultant for the cost of additional
insurance coverage required by this agreement. Any such provisions are to be deleted with
reference to City. It is not the intent of City to reimburse any third party for the cost of complying
with these requirements. There shall be no recourse against City for payment of premiums or other
amounts with respect thereto.
Consultant agrees to provide immediate notice to City of any claim or loss against Consultant arising
out of the work performed under this agreement. City assumes no obligation or liability by such notice,
but has the right (but not the duty) to monitor the handling of any such claim or claims if they are likely
to involve City.
PROPOSAL AND CONTRACT
TO:
FROM: INTELESYS COMMUNICATIONS
3155-B Sectional Court
Ontario, CA 91764
Propose to furnish all materials and perform all labor necessary to complete the following.
Description
TOTAL EQUIPMENT
SALES TAX AT %
INSTALLATION/PROGRAMMING
Ito] film 12L9:61Idd9119
NOTE #1: THIS TELEPHONE SYSTEM COMES EQUIPPED FOR TELEPHONE COMPANY LINES,
STATION PORTS, AND
All of the above work is to be completed in a substantial and workmanlike manner according to standard practices for the sum of
$ Lease? Yes No
Progress payments shall be made as follows: Payable to
Upon Signing This Contract Down Payment $
Upon completion of Installation $
This proposal is valid for 30 days, and if accepted on or before that date, work wit commence approximately within 15 days and will be substantially
completed approximately within 2 days. Subject to delays caused by acts of God, stormy weather, uncontrollable labor trouble, or unforeseen
contingencies. Any alternation or deviation from the above specifications, including but not limited to any such alteration or deviation involving additional
material and/or labor costs, will be executed only upon a written order for same, signed by customer and Intelesys-Communications, and if there is any
charge for such alteration or deviation, the additional charge will be added to the contract price of this contract. A 30% fee will be charged for customer
canceled contracts. If any payment is not made when due, Intelesys-Communications may suspend work on the job until such time as all payments due
have been made. A failure to make payment for a period in excess of 5 days from the due date, shall be deemed a material breach of this contract.
WARRANTY
Months on parts and
Months labor under normal wear and tear conditions.
Extended warranty is available for additional cost.
Respectfully submitted,
INTELESYS-COMMUNICATIONS COMPANY
Interconnect company
3155 Sedona Court Bldg B.
Address
Ontario, CA 91764 (888) 546-8353
City Slate Zip Phone
ACCEPTANCE
You are hereby authorized to furnish all materials and labor required to complete the work mentioned in the Proposal, for which [/we agree to pay the
contract price mentioned in this Proposal, and according to the terms thereof, l/we have read and agree to the provisions contained herein, and in any
attachments hereto, which are made a part hereof and are described as
Authonzed Signature
Date:
State LIC. #729063
Section 7019 -Contractor License Law
Under the Mechanic's Lien Law, any contractor, subcontractor, laborer, material
man or other person who helps to improve your property and is not paid for his
labor, services or material, has a right to enforce his claim against your property.
Under the law, you may protect yourself against such claims by filing, before
commencing such work or improvement an original contract for the work of
improvement or a modificadon thereof, in the office of the county recorder of the
county where the property is situated and requiring that a contractor's payment
bond be recorded in such office. Said bond shall be in an amount not less than
fifty percent (50%) of the contract price and shall, in addition to any conditions for
the performance of the contract, be conditioned for the payment in full of the
claims of all persons furnishing labor, services, equipment or materials for the
work described in said contract.
Contractors are required by law to be licensed and regulated by the Contractor's State License Board (3132 Bradshaw Road,) Sacramento, California. (Mailing
Address: P. 0. Box 2600, Sacramento, California 95826)
SEE REVERSE SIDE FOR CONDITIONS
• Intelesys is dedicated to serving its customers effectively. These provisions are intended to clarify the expectations of Intelesys and the Customer so that the
Customers needs may be met and misunderstandings may be avoided. The Customer is urged to read and understand these provisions before signing this
agreement.
Equipment installation: Intelesys will install the Equipment at the Customer's
premises in a workmanlike manner. Intelesys will not be responsible for any
delays in installation or and damages resulting there from. The Customer is
responsible to provide appropriate space, power, and environmental controls
for the Equipment. The Customer bears all risk of loss to the Equipment from
all causes (such as casualty or theft) other than Intelesys' gross negligence,
from the time that the Equipment is delivered to the Customers' premises, both
before and after installation is complete. If installation is delayed by the actions
or inaction of the Customer or the Customers other vendors, or if the Customer
requests changes, then the Customer will pay Intelesys' normal charges for
time, mileage, expenses, and supplies expended as a result of the delay or
changes. Intelesys will provide training to the Customers personnel in the use
of the Equipment up to the number of hours of instructor time indicated in this
agreement
Pricing: The Customer will pay all applicable sales, use, gross receipts, or other
taxes. The Customer will pay Intelesys' normal rates for time, mileage,
expenses, and supplies whenever Intelesys provides services to the Customer,
which are not otherwise included in this agreement.
Timely payment: The Customer will pay the deposit when this agreement is
signed by the Customer and will pay the balance immediately upon delivery of
the Equipment, unless other arrangements are made in a signed agreement.
Except as otherwise provided, all other charges will be due and payable by the
Customer 10 days after the billing date. The Customer will pay a late payment
fee of 1-1/% per month on any balance remaining unpaid 30 days after the
billing date. The Customer will pay Intelesys $25 for any returned check. If the
Customer has a good faith dispute with Intelesys over a portion of a payment
due, the Customerwill paythe uncontested portion of the bill pending resolution
of the balance; no objection to a bill will be considered valid unless it is received
by Intelesys in writing within 30 days after the billing date.
- Credit: This agreement is contingent upon Intelesys' approval of the
Customer's credit. The Customer authorizes Intelesys to inquire of reporting
agencies and others as to the Customer's credit.
- Acknowledgments: The Customer acknowledges and agrees to the
following:
- -Intelesys is a California corporation.
- -Intelesys may contract with third parties to provide services to the
Customer. Wherever the context permits, in this agreement Intelesys
includes all persons and entities acting on behalf of or in concert with
Intelesys. However, no such third party shall be deemed an agent or
employee of Intelesys.
--Intelesys maytransferitsinterest inthis agreementioathirdpartywithout
the further consent of the Customer.
- •Intelesys is relying upon the accuracy and completeness of all information
provided by the Customer to Intelesys; the Customers signature on this
agreement constitutes the Customer's warranty and representation of the
accuracy and completeness of this information.
-
-Telephone service may be interrupted or made unsatisfactory as a result
of many circumstances, such as equipment failures, power outages,
network outages, natural disasters, strikes, and simple human error.
-• Changeover tonew service orequipment generally takes 30days and can
in rare instances result in temporary interruption of service, errors in billing,
and the like. This can be caused, for example, from unforeseen
configuration problems, scheduling problems with other vendors, lack of
access, or miscommunication.
-Any projected savings are based upon Intelesys' experience with other
customers and are not guaranteed.
- • Intelesys' only express or implied warranty, if any, is as specifically stated
elsewhere in this agreement; beyond this, the Customer will look solely to
the manufacturer's warranty, if any. Intelesys specifically makes no
express or implied warranty or guaranty of uninterrupted service or that its
services will be free from error or as to the description, quality,
merchantability, completeness, or fitness for any purpose of any goods or
services provided. Any warranty will not cover damage caused from other
than normal use and will be voided if the Equipment is serviced by anyone
other than Intelesys personnel.
Risk management: The Customer accepts all risks and consequences of
these acknowledged facts and of any other interruption of or interference or
problem wth its telephone service. The Customer expressly releases Intelesys
and will hold Intelesys harmless from all liability, costs, and attorneys' fees for
any loss of business or any other consequential, incidental, general, special,
and other damages, whether suffered by the Customer or by another person or
entity, foreseeable or not, arising from any interruption in service, equipment
failure, or other problem, whatever the cause, related to the Customers
telephone service or this agreement, or arising from the Customers use of the
Equipment provided under this agreement, whether or not attributable to
Intelesys' actions or inaction. The Customer expressly waives the provisions
and benefits of Section 1542 of the California Civil Code, which provides. A
general release does not extend to claims which the creditor does not know or
suspect to exist in his favor at the time of executing the release, which if known
by him must have materially affected his settlement with the debtor.
Intelesys' obligation: If any problem arises, the Customer must inform
Intelesys in writing. Intelesys' sole obligation is to exercise its best reasonable
efforts to resolve problems of which it is made aware and which are within its
control. If and only if Intelesys fails to do so within 30 days after receiving written
notice, the Customer may terminate this agreement; this is the Customer's sole
remedy. If Intelesys is asked to resolve a problem which was caused by the
Customer, another vendor, or anyone other than Intelesys and which is not
covered by the warranty (if any) provided by Intelesys, then the work will he
billed to add paid by Customer at Intelesys' normal rates; such work is not
included in the pricing of this agreement
• Termination: This agreement may be terminated by Intelesys at any time
(a) if the Customer's credit record is or becomes unsuitable in the solejudgment
of Intelesys, (b) if the Customer breaches this agreement in any way or violates
any law or regulation related to telephone service, or (c) if Intelesys is prevented
by causes outside its reasonable control from performing its obligations. The
Customer may terminate this agreement only if (i) Intelesys fails to remedy a
problem within 30 days as provided specifically in this agreement or (ii) the
Customerfirst pays to Intelesys the cancellation fee specified in this agreement
Either party may terminate this agreement upon 30 days' written notice to the
other party (provided that the release, hold harmless, and other provisions of
an ongoing nature shall continue in effect).
• Interpretation: This agreement incorporates the entire agreement of the
parties as to its subject matter, replacing add nullifying all prior representations,
warranties, discussions, and agreements. This agreement can only be
amended in writing and signed by the party to be bound by the amendment.
The titles and headings are solely for convenience of reference and do not
explain, limit, or modify any provision. If any portion of this agreement is held
by a court to be unenforceable, it will be deemed modified to the extent
necessary to be enforceable, and as so modified it will continue in full force.
Each party agrees to execute and deliver all documents add to take all other
steps necessary or appropriate to achieve the purposes of this agreement. This
agreement will benefit and bind the heirs, successors, personal
representatives, acid assigns of the parties. If the Customer consists of more
than one person or entity, then all obligations undertaken by the Customer are
undertaken jointly and severely by each person or entity included as the
Customer. Time is of the essence of this agreement.
. Disputes: In the event of any default or dispute under this agreement, the
non -defaulting or prevailing party will be entitled to recover reasonable
attorneys' fees and costs from the defaulting or non -prevailing party, whether
or not a lawsuit is filed. Any action instituted under this agreement may be
brought only in Los Angeles County, California.
• Signatures: Each individual signing this agreement on behalf of a party
individually represents and warrants to the other party that the individual has
full power and authority to sign this agreement on behalf of the party. This
agreement will be deemed approved by Intelesys when either a copy signed by
Intelesys is delivered to the Customer or Intelesys begins to perform its
obligations under the agreement.
Attachment B
Intelesys-Communication Company Proposal
INTELESYS
R for Public Sector
REQUEST FOR PROPOSAL NO. 2022-23
SER VER UPGRADE AND MIGRA TION
today's'Small Towii Anu•ri( a
Date: September 12, 2022
Contact: Aaron Betts, Operations Officer
888-546-8353 ext. 1110
aaronb@it4ps.com
Intelesys I Ontario, CA 1 (888) 546-8353 1 www.it4ps.com
INTEL ESYS
IT for Public Sector
August 8th, 2022
3155-B Sedona Court
Ontario, California 91764
888.546.8353 1 ww Atpsxom
Thank you for the opportunity to present our organization for the City of Rosemead's server
upgrade RFP. For nearly 3 decades, Intelesys has been providing best -in -class technology
services. We specialize in public sector solutions, dedicating our focus toward government and
education for over 20 years. We understand the nuances that make public sector organizations
like the City of Rosemead unique, and have built our company around delivering a level of
service that the public sector requires.
Intelesys is a California corporation established in 1996 offering enterprise information
technology services. Our niche market focuses exclusively on public sector entities within the
Southern California region. We offer fully managed solutions, outsourced IT support services,
and project -based IT expertise to augment your existing IT resources.
It is our firm opinion that proper planning and preparation are key to successful technology
projects; product alone does not deliver a satisfactory solution. Intelesys places a high degree
of attention on project management and environmental discovery before a single change is
made. Blending the existing network conditions with the desired outcomes of the project allows
us to design a clean path forward in your technology improvements.
Having thoroughly studied your RFP requirements and with a clear understanding of the needs
of the City of Rosemead, we know that the city will be served best — now and in the years to
come — by the project solution designed and implemented by Intelesys.
We appreciate the opportunity to present our organization to the City of Rosemead and
welcome a one on one conversation on how we can help assist in delivering a smooth transition
to your new server infrastructure.
Respectfully,
Rick Balzer
President
909.972.0404 1 RickB@it4ps.com
Your primary contact
Name: Aaron Betts, Operations Manager
Direct: (909) 802-7338
Fax: (909) 305-2100
Email: AaronBC@IT4PS.com
INTELESYS
IT for Public Sector
The City of Rosemead
Request for Proposal
Server Upgrade and Migration
Table of Contents
A. Project Cover Page...........................................................................................................................1
B. Project Cover Letter.........................................................................................................................2
C. Table of Contents.............................................................................................................................3
D. Proposal Summary...........................................................................................................................4
E. Vendor Profile....................................................................................................................................7
F. Qualifications.....................................................................................................................................9
G. Work Plan.........................................................................................................................................14
H. Staffing..............................................................................................................................................17
I. Pricing Costs and Scope..............................................................................................................20
J. Additional Proposal Content.....................................................................................................29
3
Proposal SummaryIT tor Public Sector
Q INTELESYS
Intelesys is a technology solutions company headquartered in Ontario, California. Intelesys has been
serving municipalities and private enterprises for nearly 4
decades. We have provided best -in -class technology solutions
to over 40 City Governments in Southern California. Intelesys is
a trusted technology partner providing full management and
support of entire IT environments, outsourced project
management such as Office 365 and server migrations, and
technology assessments for security and network management.
In addition, our president, Rick Balzer, held the interim IT Director role for the City of San Marino in
fiscal years 2019 and 2020, providing the city with budgeting targets and forecasting for its technology
needs
As a fully GIS -compliant partner, Intelesys' Government IT Solution's offering includes the following:
240 emergency phone support
Server Design and Deployment
VMWare and Hyper V Virtualizations
Server and Cloud Migrations
Antivirus / antimalware protection
Web filtering and DNS protection
Basic DNS hosting and administration
Office 365 Migration
Regular Government Technology Review
meetings
24/7 monitoring of all managed devices
• IT fiscal reporting and budgeting
Intelesys has partnered with the industries most trusted solution providers to deliver best -in -class
solution to our clients. Our strategic relationships include HPE, Aruba, Dell, Cisco, Mitel, Aerohive,
Ruckus, BitDefender, Proofpoint, Cisco Umbrella (OpenDNS), Axcient, and Microsoft.
On the back end, our network integrity team ensures the City's resources are protected and redundant
with a documented recovery plan in the event of a project issue, failure or outage. We approach every
client with the mindset of what happens when, not if, the network resources suffer an error, outage or
attack. Preparation is the key to successful business continuity.
INVALUABLE STRATEGIES AND PROVEN METHODS
Our proven pre -planning focus. project management and attention to detail ensure that every aspect of
your implementation is well managed, providing clear communication and collaboration with your team
every step of the way. Darryl Polk, CIO of the City of Rancho Cucamonga, expressed it best when
recounting their technology implementation with our team by saying, "as a partner, Intelesys really
came to be viewed as additional staff, rather than a vendor we had to manage."
EXPERIENCE THAT DELIVERS
Municipalities as more than customers to Intelesys. Government agencies represent 84% of our
business and our City Government clients are a key focus of our VIP Program. We specialize in the
Southern California market serving California agencies — they are our 100% focus!
SERVICE THAT DELIVERS
Our attention to detail has been recognized on a national scale by California State University San
Bernardino, and many technology vendors including TRA, NEC, Mitel, HP and
Dell. Intelesys was proud to be named "Service Entrepreneur of the Year" by the
California State University system's coveted Spirit of the Entrepreneur council.
A COMMUNITY PARTNER, Intelesys support goes far beyond just our clients to the municipality industry as a
Mo M I S A C whole. We have been proud partners with MISAC, Municipal Information
Systems Association of California, for over 10 years. Our president Rick Balzer
rc wxm:s mn++uumu m:a aci
was a featured presenter at the statewide conference in 2019 detailing the
need to view IT as an investment, not an expense. Our partnership allows us to bring new technologies
to our clients on an ongoing basis. Serving the public sector is more than a customer base; it is our
only market focus.
Proposal Contacts
Aaron Betts
Operations Manager
909-802-7338
aaronb@it4ps.com
Rick Balzer
President
�'Z��'�'7�iL•fiLl
rickb@it4ps.com
Profile of the Proposing Vendor
ABOUT INTELESYS
(888) 546-8353 1 Fax: (909) 305-2100 1 www.IT4PS.com
Intelesys is headquartered in
3155-B East Sedona Court, Ontario California 91764
Serving clients' telecommunication's needs in the western
united states that have locations worldwide since 1996.
Intelesys has a satellite office located in Phoenix, Arizona.
Your primary contact:
Name: Aaron Betts
Address: 3155-B East Sedona Court, Ontario, CA 91764
Direct: (909) 305-1500 ext. 110
Fax: (909) 305-2100
Email: AaronB@IT4PS.com
INTELESYS
IT for Public Sector
Federal Tax ID: 95-4583269
ICS Intelesys Inc., dba Intelesys,
is a California Corporation
Intelesys is a fiscally sound organization with over $1M in cash assets and no long-term debt.
Our firm has consistently engaged in municipal projects exceeding over $1 M in scope and 12
months in duration. Neither our firm nor any shareholder has ever filed for bankruptcy
protection.
Intelesys has been providing technology services to federal and state agencies, municipalities, K-
12 education institutions and private enterprises for nearly 30 years since our start in 1996. We
have made a strategic decision to focus primarily on the California market. This focus has
allowed Intelesys to provide solutions that specifically address the needs and concerns of the
public sector while maintaining the strict compliance and security required in the industry.
7
We continually invest back into our clients through our participation in organizations including
ne MISAC and OP where we are able to hone our
focus on the technology needs and trends that directly affect
public sector organizations like yours. Our president, Rick
Balzer, has been a featured speaker at various conferences on IT
investment and excellence.
Our attention to detail has been recognized on a national scale by the California State University system
and many technology vendors including TRA, NEC, Mitel, HP and Dell.
Intelesys was proud to be named "Service Entrepreneur of the Year' by the
California State University system coveted Spirit of the Entrepreneur council,
an annual event devoted to recognizing excellence in the community.
Intelesys maintains a flat organizational structure with a very interactive team. Our systems are
built around establishment of optimal goals, constant monitoring and measurement of goal
attainment, and systems adjustment to drive goal accomplishment. We nurture a culture of
rapid escalation both internally and externally with monitoring of exceptions reaching all layers
of our organization including our president:
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With just under 30 years' experience in our local market, Intelesys has never been involved in
any litigation or received any type of fine or censure from any organization, public or private.
We are a wholly owned California corporation with no pending legal activity, merger discussions,
or any major business altering events.
3
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With just under 30 years' experience in our local market, Intelesys has never been involved in
any litigation or received any type of fine or censure from any organization, public or private.
We are a wholly owned California corporation with no pending legal activity, merger discussions,
or any major business altering events.
3
Qualifications and Experience
Intelesys prides ourselves on the quality of our team and the level of their expertise. From start to finish, you can
expect the goals we identify at the onset of your contract to remain in focus all the way through the end. We
maintain a tenured staff of professionals that have spent over 100 years combined in the field of IT management
and service delivery.
MUNICIPAL TECHNOLOGY EXPERIENCE & EXPERTISE
By focusing squarely on the municipal and education markets, we have been able to develop an expertise in
products and solutions utilized by our clients.
Our city experience drives our team's commitment to a customized, municipal driven solution in all areas of IT
support. Major components we bring to the table include:
UIS Certification —AII engineers are UIS certified so they know how to handle municipal data and retain
separation between city hall and police networks
Ongoing training — Certification from top manufacturers like Cisco, Microsoft, HP, and others to stay
current on patches and deficiencies in product offerings
Annual education — All managing engineers attend the annual MISAC convention to learn of new products
and solutions being developed for the municipal market
Executive view — Our role as the IT Director at the city of San Marino has allowed our upper management
to have a seat at the table for a local municipality and learnt the client side of IT challenges. With a clear
focus on resident support and council justification, our engineers are driven to make sure all solutions
serve the greater community good.
VENDOR CERTIFICATIONS & EXPERTISE
Our government technical team maintains critical industry certifications, including:
• CJIS (Criminal Justice Information Systems) CLETS (California Law Enforcement
certification Telecommunications Systems) certification
Our technical staff maintain product experience and education on multiple platforms including
•
Dell
•
Axcient
•
Hyper -V
•
Unitrends
•
Cisco
•
Laserfiche
•
HPE
•
VMware
•
Microsoft
•
Mitel (ShoreTel)
•
SQL
•
Aruba
•
Fortigate
•
WatchGuard Video
Our engineering professionals utilize data tools to monitor, maintain, and document network at top performance,
including:
• SolarWinds
• PRTG
• Proofpoint
• Webroot
• Automate
• ESET
• IT Glue
• Cisco Umbrella
• RapidFire
• Auvik
CLIENT EXAMPLES AND REFERENCES:
We are proud of the positive reputation we have built in the public sector for IT management and
solutions. The following pages highlight a few of these in which we completed projects similar in scope to
the City of Rosemead.
10
CLIENT HIGHLIGHT: City Of Big Bear Lake
Client Need
The City had an aging file server that was beginning to show signs
of drive failure. The DCs where 2008 and 2012 and no longer
supported. The City was in need of a migration to new DC services
as well as a new storage server. Public Works was also suffering
from a file search issue that prevent accurate searching of files.
Intelesys presented a server consolidation project to migrated
aging servers to a new single VM Host.
• Total Project Cost: $23,516 — project was completed on budget.
• Intelesys performed 100% of the work over several weeks.
• Main contact — Kelly Ent — (909) 866-5831.
Their Solution
• To resolve the file search issue Public Works was experiencing, Intelesys introduced
Distributed File System (DFS) to enable the share to be accessed on any of the servers
within the domain using the same name space. This then allowed Intelesys to use DFSR
to allow for file synchronization. We were able to setup PW on a temporary server
without any interruptions.
• Intelesys sourced and purchased new server hardware. The server was built with future
growth in mind giving the city plenty of room to grow over the next 5 — 7 year. Once the
server was configured and tested, it was introduced into the City's network infrastructure.
• With the new VM Host in place, Intelesys create a 2019 Domain Controller to begin the
migration and retirement of the old DCs. Once all the roles were in place, the 2019 server
became the primary DC. We left the older DCs online while completing the server
migration.
• Intelesys built a new 2019 File server and with the DFS began to migrate the date from
both the old file server and the temp file server. Due to the amount of data the city had,
the migration took several days to complete. However, during the migration, users were
unaware of affected by the process due to the DFSR process.
• The final process was to migrate all VMs from older server hardware to the new server.
This was done during a maintenance window to not interrupt City staff production. Once
all virtual servers were migrated to the new host, Intelesys decommissioned the old
servers.
IN
CLIENT HIGHLIGHT: Laborers Training School
Client Need
• Laborers found themselves in need of an entire network refresh.
Intelesys quoted out and sourced new network equipment, new
VM hosts, a new backup solution, and a rebuild of their entire
domain.
• Total Project Cost: $32,241 — project was completed on budget
• Intelesys performed 100% of the work.
• Main Contact — Dominic Robles (626) 610-1710
Their Solution
• Intelesys first began the project with a design meeting to determine the full network
structure that would be needed for the deployment. We identified all security groups
and folder shares/permissions for the migration. Intelesys programmed and deployed
Cisco switches through the company with VLANs for Voice, Data, and Video.
• Once the new network had been fully tested with the existing server infrastructure, the
deployment of the new servers began. Intelesys rolled out a new Domain Controller, new
File server, Remote Access server, a new Application server, and an enterprise Backup
Solution.
• Intelesys also during the project migrating all the clients mail to Microsoft 365 with no
interruption to company staff.
• After the physical network and servers had been rebuilt, a new Wireless network was
designed and deployed.
12
CLIENT HIGHLIGHT: RJN Investigations
Client Need
• Client had various aging physical servers and were in need of
new hardware and storage. Due to the vast amounts of video,
the new solution had to accommodate almost 40TB worth of
data.
• Total Project Cost: $23,933 - project was completed on budget.
• Intelesys performed 100% of the work.
• Main Point of Contact— Fred (949) 678-0168
Their Solution
iii
• Intelesys sourced, purchased, and configured one new VM Host to hold the 6 virtual
servers that would be migrated from physical servers. Intelesys designed a hybrid of on
premise and cloud storage to accommodate RJN's nearly 40TB of data.
• Intelesys developed a solution that allowed their investigators access to case data while
maintaining file security, and redundancy, on a cost effective platform utilizing cloud
services.
• Intelesys migrated the existing data to the VM environment with no interruption to RJN
staff.
•
Anew backup strategy and solution was implemented to ensure point in time file
recovery with the protection of chainless backups to combat the possibility of
Ransomware infection.
13
Work Plan:
Intelesys' is continually recognized when working
with entities similar to the City of Rosemead 0
because we understand that the product is only a
piece of the solution. It is equally critical that
your partner understands how to best design
and implement that product so that it provides 0
you with the greatest benefit, customized
specifically to your needs.
Through our many GOVERNMENT implementations, Intelesys has developed our
White Glove Implementation Process, comprised of carefully designed phases that
ensure the end result surpasses your expectations, reflects positively on your team,
and is something you can be proud of.
The project timeline will vary based on decision made by the City and Intelesys during
the planning phase of the project. We see this project taking anywhere from 2-4
weeks depending on the decided paths. We can look at converting the servers over
during an off -hour maintenance window or we can look at creating an environment
that will allow for Domain and File Synchronization introducing minimal if any impact
to the end users. Rest assured that whichever conversion path makes the most sense
for the City, Intelesys will ensure our timelines and milestones are met and the project
is brought in on budget.
14
PHASE 1: DISCOVERY
During this introductory phase, we will establish the teams for the project on both sides and clearly identify their
roles. We will also establish a line of communication for the project to ensure prompt responses preventing any
project delays in timeline. Understanding the environment from a practical standpoint is really the key to a
successful project. Intelesys will review the existing Domain design and services that currently configured. We will
ensure that we understand the network IP scheme, and server naming convention so the new equipment will
seamlessly be integrated with the existing domain. Ensuring we understand any potential changes to the current
schema or AD design will be crucial to a successful overall project.
i' ■_ 1*A17'KC1
Once we feel comfortable about all of the moving pieces that are currently involved in the project, we can move to
the design phase. During this phase we will make sure that we discuss any changes to the AD schema and Group
Policy Objects that could impact the existing configuration as well as review the items that could be added and
configured to enhance productivity and security. We will ensure during this phase that the design of the physical
server, drives, and operating system are reviewed and agreed upon ensuring the most effective use of the
equipment that has been purchased for the project. Finally we will verify the server farm as presented in the RFP
and verify the different services that will live on each of the 3 VM Hosts. When complete, we will get a sign -off
from the City of the design.
PHASE 3: CONFIGURATION
Once the design has been accepted, we will begin to configure the servers. The operating systems and Virtual
environments will be introduced and the servers will be patched up to the latest levels of security per Microsoft.
After configuration is complete, we will run the servers for a short time to verify the hardware's integrity, then we'll
introduce the servers into the network per the design that has been establish. The Domain information will be
setup on the Domain Controllers and synced with the existing Domain allowing for any upgrades to the Domain
that will be possible and accepted by the City.
is
PHASE 4: CONVERSION
We prefer to deploy domain controllers and file servers in a manner that would allow the systems to work
concurrently with one another as we have found that this method provides the least amount of impact for the end
user. We will of course work with what is best for the City. The Virtual Machines will be migrated over and the
system will be monitored to ensure there are no issues. During the Conversion process, whether that is in one shot
or over a period of time that allows for replication, our staff will be available to assist in any way possible. Our
Service Department is staffed 24x7x365 and are available to support the project in any way needed.
PHASE 5: WRAP-UP
Intelesys will continue to monitor the system for a pre -determined period of time before the City signs off that the
project is complete. Our Service Team is always available to provide ad-hoc or continued support on any system
that we develop or implement should the need arise. Once the City has accepted that the servers are completely
moved, stable, and in production, we will get final sign -off and close the project.
K1
Your Government Team
EXPLANATION OF STAFF
Intelesys prides ourselves on the quality of our team and the level of their expertise. From start to finish, you can
expect to work with the same team who will ensure that the goals we identify throughout our IT Management
relationship remain in focus all the way through to achievement.
Our core support team for the City of Rosemead's Serer Migration is identified below. We look forward to
introducing them to you during an onsite interview.
Intelesys would expect to perform the initial server configuration and build onsite while performing a majority of
the preparation work for the servers, domain migration, and VM migration remotely. When the new servers and
domain is ready for the migration we would be onsite for the "cut" to the new server though given our experience
that will probably be a very non impactful event.
Aaron Betts, VIP Program Manager & Operations Manager
Mr. Betts will oversee the project from a management perspective ensuring that all major milestones are
identified and met. Mr. Betts will manage any change orders should they arise and will ensure the project
comes in on budget as expected.
Started with the company in 2012
• Mr. Betts has been in the IT industry for 26 years
• Mr. Betts has been managing the Intelesys Service Department since 2015. During this time he
has maintained a 97% client retention rate and a client satisfaction rate in the high 90's.
Mr. Betts has certified in various disciplines from technical trade schools and vendor specific
universities and holds various technical certifications
Mr. Betts provides day-to-day operational oversight on all Intelesys projects, and is currently the
VIP Program Manager for all clients with over 500 endpoints, and all Municipality and K-12 clients
Mr. Betts has designed networks from the ground up, including data center installations for
various clients. Starting in 1998, he was part of the Windows NT deployment team for over 100
servers for a major corporation.
17
David Garcia, CIO and Lead Engineer
Mr. Garcia oversees all technical projects. He will assist in server design and implementation. Mr. Garcia is
an escalation point for any technical issues that arise during the project and for the service department on
a daily basis.
• Started with company in 2004
• Mr. Garcia is certified on a variety of data products such as Cisco, HP, and Microsoft. He holds
numerous certifications on Mite] including installer, advanced engineer, enterprise call center,
mobility, and collaboration
• Mr. Garcia provides technical supervision and design for all Intelesys projects either exceeding
500 endpoints and/or is deemed of strategic business importance to Intelesys, such as all local
municipalities and K-12 deployments.
Mr. Garcia has held numerous technical positions within the IT and telecommunications field
throughout his career. He has been the Chief Information Officer of Intelesys since 2013, leading
the technical and product direction of the company.
• Mr. Garcia leads all network related projects that include switches, firewalls, servers, and virtual
environments.
• Mr. Garcia has led most of the local municipality and K-12 client installs for Intelesys including
several projects over $1,000,000. His latest accomplishments include a complete data network
and VoIP deployment for the City of Rancho Cucamonga and a districtwide deployment for
Anaheim Union High School District of 3,000 endpoints.
Charles Henigan, Security Specialist & Senior Network Engineer
Mr. Henigan is the lead Network Architect and Security Specialist. He will be the primary contact for
Server and Domain services design. Mr. Henigan was the technical lead for the City of Big Bear File Server
migration and will be for the upcoming City of San Marino File Server migration as well. Mr. Henigan will
perform all Domain configuration tasks and will handle the migration of data.
• Mr. Henigan was brought on board with Intelesys in 2019. He is a 25 year industry veteran
specializing in Network Security.
Mr. Henigan holds multiple industry certifications, including Microsoft Certified Systems
Administration, Security+ SYO-501, Cisco CCNA
Mr. Henigan has worked closely with healthcare and private organizations for over 20 years to
provide Network implementations, Virtual environments, Server deployments, and Firewall
management.
18
• With a sharp focus in Security Administration, Mr. Henigan brings the experience of working
alongside many prominent organizations to achieve great success in elevating the network
security. His dedication to creating an unparalleled experience continues to be an instrumental
part of Intelesys' ongoing relationships with our clients.
David Joyce, Sr. Engineer
Mr. Joyce has worked on various Microsoft Server Farm migrations. He will assist Mr. Henigan during the
server and domain configuration. Mr. Joyce has extensive work with AD and GPO configurations.
• Started with Intelesys in 2022
• Mr. Joyce has 30 years of SMB support
• Mr. Joyce supports a broad range of systems including Windows, Windows Server, MacOS, Linux,
and UNIX/Solaris
Mr. Joyce specializes in hardware troubleshooting
• Mr. Joyce has expertise in designing, installing, analyzing, orchestrating, and securing small to mid
IT environments
• Mr. Joyce is SonicWall CSSA and MikroTik MTCNA & MTCSE certified.
Jacob Marsh, Jr. Engineer — Field Specialist
Mr. Marsh is responsible for end user configuration and desktop configuration. Should there be a need for
additional onsite support, Mr. Marsh will be deployed to assist in any capacity.
• Started with the company in 2019
• Mr. Marsh has been working Technical Support for more than 10 years
• Mr. Marsh is CompTIA A+ Certified
• Mr. Marsh has been part of various project deployments, among them City of Palm Springs, City
of San Marino & City of Big Bear Lake
Mr. Marsh Supports IT department at City of San Marino and City of Big Bear Lake, as well as
others
• Mr. Marsh has knowledge of various hardware & Software technologies, Windows based
programs & support, Technical Writing, VOIP technology, Backup recovery systems & more.
• Mr. Marsh has configured & administered numerous Inventory; Point -of -Sale & Web based
software technologies.
19
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SCOPE OF SERVICES
Professional Services to include everything necessary to accomplish the below items.
1. Vendor to provide server upgrade, consolidation, and data migration as follows:
a. Server: Domain Controller—City Hall, 8838 E. Valley Blvd.
i. Participate in customer meeting(s) if required
ii. Site checks
iii. Conduct site -check with customer designated personnel if required
iv. Existing server hardware and software verification
v. Validate and document server role, services, and data in preparation for
upgrade and migration
1. DHCP server- Migrate service from RMSERVICES
2. DNS server- Migrate service from RMSERVICES
3. Group Policy— Migrate current group policy from RMDC1
vi. Unpack equipment and inspect for damage and hardware inventory
vii. Verify server hardware
viii. Server hardware installation and mounting
ix. Server hardware RAID configuration
x. Logical drive creation (RAID Level 5)
A. Server firmware update
xii. Installation Test
xiii. Power on Test
xiv. Server role configuration, activate services, and perform data migration
xv. Configure Hyper V and migrate the following Virtual Machines:
1. RMVFS—Laserfiche, HDL Prime/Permit, IIS, SQL
2. RMPRINT— Print Server (22 printers)
xvi. System handover
b. Server: Backup Domain Controller- City Hall, 8838 E. Valley Blvd.
i. Participate in customer meeting(s) if required
ii. Site check
iii. Conduct site -check with customer designated personnel if required
iv. Existing server hardware and software verification
v. Validate and document server role, services, and data in preparation for
upgrade and migration
26
1. Secondary DNS
vi. Unpack equipment and inspect for damage and hardware inventory
vii. Verify server hardware
viii. Server hardware installation and mounting
ix. Server hardware RAID configuration
x. Logical drive creation (RAID Level 5)
xi. Server firmware update
xii. Installation Test
xiii. Power on Test
xiv. Server role configuration, activate services, and perform data migration
xv. System handover
c. Server: Public Safety Center Domain Controller (Separate Domain) - 8301
Garvey Avenue
i. Participate in customer meeting(s) if required
ii. Site checks
iii. Conduct site -check with customer designated personnel if required
iv. Existing server hardware and software verification
v. Validate and document server role, services, and data in preparation for
upgrade and migration
1. DHCP server
2. DNS server
3. Group Policy
vi. Unpack equipment and inspect for damage and hardware inventory
vii. Verify server hardware
viii. Server hardware installation and mounting
ix. Server hardware RAID configuration
x. Logical drive creation (RAID Level 5)
A. Server firmware update
xii. Installation Test
xiii. Power on Test
xiv. Server role configuration, activate services, and perform data migration
xv. System handover
2. Deliver adequate staffing to address major and immediate problems and irregularities
with servers.
3. Develop backup plans and procedural documentation for active servers and digitally
archive.
4. Provide a 240 support hotline for after-hours emergencies. Vendor should be able to
provide remote support after hours or report onsite within two hours if requested
27
by the City. Vendor should specify the hourly rate and any minimum hours for after-hours
support.
S. Provide a 30 -day support window post installation to troubleshoot and provide support as
needed.
28
7. Additional Proposal Content
Pricing — See detail in section 6
Services and Exceptions — Intelesys will sole source this project all with company personnel for
complete quality control, no portion of this project will be outsourced. Intelesys does not take
exception to any portion of the RFP nor the questions and answers document
Copy of Vendor Agreement — Attached as follows, however if the city has a preferred professional
services agreement, Intelesys is open to reviewing.
IFE
Attachment C
Purchase Agreement
PROPOSAL AND CONTRACT
TO: FROM: INTELESYS COMMUNICATIONS
3155-B Sedona Court
Ontario, CA 91764
Propose to furnish all materials and perform all labor necessaryto complete the following:
Description
TOTAL EQUIPMENT $
SALES TAX AT % $
INSTALLATION/PROGRAMMING $
TOTAL INVESTMENT
NOTE #1: THIS TELEPHONE SYSTEM COMES EQUIPPED FOR _ TELEPHONE COMPANY LINES,
STATION PORTS, AND
All of the above work is to be completed in a substantial and workmanlike manner according to standard practices for the sum of
$ Lease? Yes No
Progress payments shall be made as follows: Payable to
Upon Signing This Contract Doom Payment $
Upon completion of Installation $
This proposal is valid for 30 days, and if accepted on or before that date, work will commence approximately within 15 days and will be substantially
completed approximately within 2 days. Subject to delays caused by acts of God, stormy weather, uncontrollable labor trouble, or unforeseen
contingencies. Any alternation or deviation from the above specifications, including but not limited to any such alteration or deviation involving additional
material and/or labor costs, will be executed only upon a written order for same, signed by customer and Intelesys-Communications, and if there is any
charge for such alteration or deviation, the additional charge will be added to the contract price of this contract. A 30% fee will be charged for customer
canceled contracts. If any payment is not made when due, Intelasys-Communications may suspend work on the job until such time as all payments due
have been made. A failure to make payment for a period in excess of 5 days from the due date, shall be deemed a material breach of this contract.
WARRANTY
Months on parts and
Months labor under normal wear and tear conditions.
Extended warranty is available for additional cost.
Respectfully submitted,
INTELESYS-COMMUNICATIONS COMPANY
Interconnect company
3155 Sedona Court Bldc B.
Address
Ontario, CA 91764 (888) 546-8353
City State Zip Phone
ACCEPTANCE
You are hereby authorized to furnish all materials and labor required to complete the work mentioned in the Proposal, for which I/we agree to pay the
contract price mentioned in this Proposal, and according to the terms thereof. IAve have read and agree to the provisions contained herein, and in any
attachments hereto, which are made a part hereof and are described as
Authorized Signature
Date:
LICENSED BONDED INSURED
State Lic. 4729063
Section 7019 -Contractor License Law
Under the Mechanic's Lien Law, any contractor, subcontractor, laborer, material
man or other person who helps to improve your property and is not paid for his
labor, services or material, has a night to enforce his claim against your property.
Under the law, you may protect yourself against such claims by filing, before
commencing such work or improvement, an original contract for the work of
improvement or a modification thereof, in the office of the county recorder of the
county where the property is situated and requiring that contractors payment
bond be recorded in such office. Said bond shall be in an amount not less than
fifty percent (50%) of the contract price and shall, in addition to any conditions for
the performance of the contract, be conditioned for the payment in full of the
claims of all persons furnishing labor, services, equipment or materials for the
work described in said contracL
Contractors are required by law to be licensed and regulated by the Contractor's State License Board (3132 Bradshaw Road ) Sacramento, California. (Mailing
Address: P. 0. Box 2600, Sacramento, California 95826)
SEE REVERSE SIDE FOR CONDITIONS
011
• Intelesys is dedicated to serving its customers effectively. These provisions are intended to clarify the expectations of Intelesys and the Customer so that the
Customer's needs may be met and misunderstandings may be avoided. The Customer is urged to read and understand these provisions before signing this
agreement.
Equipment installation: Intelesys will install the Equipment at the Customer's
premises in a workmanlike manner. Intelesys will not be responsible for any
delays in installation or and damages resulting there from. The Customer is
responsible to provide appropriate space, power, and environmental controls
for the Equipment. The Customer bears all risk of loss to the Equipment from
all causes (such as casualty or theft) other than Intelesys' gross negligence,
from the time that the Equipment is delivered to the Customers' premises, both
before and after Installation is complete. If installation is delayed by the actions
or inaction of the Customer or the Customer's other vendors, or if the Customer
requests changes, then the Customer will pay Intelesys' normal charges for
time, mileage, expenses, and supplies expended as a result of the delay or
changes. Intelesys will provide training to the Customers personnel in the use
of the Equipment up to the number of hours of instructor time indicated in this
agreement
Pricing: The Customer will pay all applicable sales, use, gross receipts, or other
taxes. The Customer will pay Intelesys' normal rates for time, mileage,
expenses, and supplies whenever Intelesys provides services to the Customer,
which are not otherwise included in this agreement.
Timely payment The Customer will pay the deposit when this agreement is
signed by the Customer and will pay the balance immediately upon delivery of
the Equipment, unless other arrangements are made in a signed agreement.
Except as otherwise provided, all other charges will be due and payable by the
Customer 10 days after the billing date. The Customer voll pay a late payment
fee of 1-'/.% per month on any balance remaining unpaid 30 days after the
billing date. The Customer will pay Intelesys $25 for any returned check. If the
Customer has a good faith dispute with Intelesys over a portion of a payment
due, the Customerwill pay the uncontested portion of the bill pending resolution
of the balance; no objection to a bill will be considered valid unless it is received
by Intelesys in writing within 30 days after the billing date.
- Credit: This agreement is contingent upon Intelesys' approval of the
Customer's credit. The Customer authorizes Intelesys to inquire of reporting
agencies and others as to the Customers credit.
- Acknowledgments: The Customer acknowledges and agrees to the
following:
- -Intelesys is a California corporation.
- -Intelesys may contract with third parties to provide services to the
Customer. Wherever the context permits, in this agreement Intelesys
includes all persons and entities acting on behalf of or in concert with
Intelesys. However, no such third party shall be deemed an agent or
employee of Intelesys.
- -Intelesys may transfer its interest in this agreement to a third party without
the further consent of the Customer.
- -Intelesys is relying upon the accuracy and completeness of all information
provided by the Customer to Intelesys; the Customer's signature on this
agreement constitutes the Customer's warranty and representation of the
accuracy and completeness of this information.
- -Telephone service may be interrupted or made unsatisfactory as a result
of many circumstances, such as equipment failures, power outages,
network outages, natural disasters, strikes, and simple human error.
- •Changeoverto new service or equipment generallytakes 30 days and can
in rare instances result in temporary interruption of service, errors in billing,
and the like. This can be caused, for example, from unforeseen
configuration problems, scheduling problems oath other vendors, lack of
-Any projected savings are based upon Intelesys' experience with other
customers and are not guaranteed.
• Intelesys' only express or implied warranty, if any, is as specifically stated
elsewhere in this agreement; beyond this, the Customer will look solely to
the manufacturer's warranty, if any. Intelesys specifically makes no
express or implied warranty or guaranty of uninterrupted service or that its
services will be free from error or as to the description, quality,
merchantability, completeness, or fitness for any purpose of any goods or
services provided. Any warranty will not cover damage caused from other
than normal use and will be voided if the Equipment is serviced by anyone
other than Intelesys personnel.
Risk management: The Customer accepts all risks and consequences of
these acknowledged facts and of any other interruption of or interference or
31
problem wth its telephone service. The Customer expressly releases Intelesys
and will hold Intelesys harmless from all liability, costs, and attomeysfees for
any loss of business or any other consequential, incidental, general, special,
and other damages, whether suffered by the Customer or by another person or
entity, foreseeable or not, arising from any interruption in service, equipment
failure, or other problem, whatever the cause, related to the Customers
telephone service or this agreement, or arising from the Customer's use of the
Equipment provided under this agreement, whether or not attributable to
Intelesys' actions or inaction. The Customer expressly waives the provisions
and benefits of Section 1542 of the California Civil Code, which provides. A
general release does not extend to claims which the creditor does not know or
suspect to exist in his favor at the time of executing the release, which if known
by him must have materially affected his settlement with the debtor.
Intelesys' obligation: If any problem arises, the Customer must inform
Intelesys in writing. Intelesys' sole obligation is to exercise its best reasonable
efforts to resolve problems of which it is made aware and which are within its
control. If and only if Intelesys fails to do so within 30 days after receiving written
notice, the Customer may terminate this agreement; this is the Customer's sole
remedy. If Intelesys is asked to resolve a problem which was caused by the
Customer, another vendor, or anyone other than Intelesys and which is not
covered by the warranty (if any) provided by Intelesys, then the work will he
billed to and paid by Customer at Intelesys' normal rates; such work is not
included in the pricing of this agreement
• Termination, This agreement may be terminated by Intelesys at any time
(a) ifthe Customer's credit record is or becomes unsuitable in the solejudgment
of Intelesys, (b) if the Customer breaches this agreement in any way or violates
any law or regulation related to telephone service, or (c) if Intelesys is prevented
by causes outside its reasonable control from performing its obligations. The
Customer may terminate this agreement only if (i) Intelesys fails to remedy a
problem within 30 days as provided specifically in this agreement or (ii) the
Customerfirst pays to Intelesys the cancellation fee specified in this agreement
Either party may terminate this agreement upon 30 days' written notice to the
other party (provided that the release, hold harmless, and other provisions of
an ongoing nature shall continue in effect).
• Interpretation: This agreement incorporates the entire agreement of the
parties as to its subject matter, replacing avid nullifying all prior representations,
warranties, discussions, and agreements. This agreement can only be
amended in writing and signed by the party to be bound by the amendment.
The titles and headings are solely for convenience of reference and do not
explain, limit, or modify any provision. If any portion of this agreement is held
by a court to be unenforceable, it will be deemed modified to the extent
necessary to be enforceable, and as so modified it will continue in full force.
Each party agrees to execute and deliver all documents and to take all other
steps necessary or appropriate to achieve the purposes of this agreement. This
agreement will benefit and bind the heirs, successors, personal
representatives, add assigns of the parties. If the Customer consists of more
than one person or entity, then all obligations undertaken by the Customer are
undertaken jointly and severely by each person or entity included as the
Customer. Time is of the essence of this agreement.
. Disputes: In the event of any default or dispute under this agreement, the
non -defaulting or prevailing party will be entitled to recover reasonable
attorneys' fees add costs from the defaulting or non -prevailing party, whether
or not a lawsuit is fled. Any action instituted under this agreement may be
brought only in Los Angeles County, California.
• Signatures: Each individual signing this agreement on behalf of a party
individually represents and warrants to the other party that the individual has
full power and authority to sign this agreement on behalf of the party. This
agreement will be deemed approved by Intelesys when either a copy signed by
Intelesys is delivered to the Customer or Intelesys begins to perform its
obligations under the agreement.
References - Intelesys
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Reference #1
Customer Name
City of San Marino
Contact Name
Paul Chung
Project Costs and term
$180,384 annually plus CIP projects
Contact Telephone Number
(626) 300-0708
Contact E-mail
pchung@CityofSanMarino.cra
Service period
2017 to present
Project Details
Full IT Management, end user support, server and infrastructure
management, (26) Virtual servers across 5 hosts / 4 sites
32
Reference #2
Customer Name
City of Big Bear Lake
Contact Name
Kelly Ent
Project Costs and term
$125,268 annually plus CIP projects
Contact Telephone Number
(909)866-5831 ext. 119
Contact E-mail
kent@citybigbeadake.com
Installation Date of Comparative System
2007 to present
Project Details
Full IT Management, end user support, server and infrastructure
management, (21) Virtual servers across 5 hosts. Completed recent
server upgrade / full migration project within the last year
32
Reference #3
Customer Name
Laborer's Training School
Contact Name
Dominic Robles
Project Costs and term
$32,241 plus $76,200 ongoing annual management
Contact Telephone Number
(626) 610-1710
Contact E-mail
dominic@laborerstrainingschool.com
Installation Date of Comparative System
2018 to present
Project Details
Full Network Replacement with ongoing full network and server
management (desktop support provided by customer)
32