CC - Item 4C - Adoption of Resolution No. 2023-01 and Approving Professional Services Agreement with Revize, LLC for Website Design and Content Management System ServicesROSEMEAD CITY COUNCIL
STAFF REPORT
TO: THE HONORABLE MAYOR ANBD, CITY COUNCIL
FROM: BEN KIM, CITY MANAGER `V--
DATE: JANUARY 10, 2023
SUBJECT: ADOPTION OF RESOLUTION NO. 2023-01 AMENDING THE FISCAL
YEAR 2022-23 BUDGET AND PROFESSIONAL SERVICES
AGREEMENT WITH REVIZE, LLC FOR WEBSITE DESIGN AND
CONTENT MANAGEMENT SYSTEM SERVICES IN AN AMOUNT NOT
TO EXCEED $89,500
SUMMARY
The City of Rosemead website (www.citvofrosemead.or�) is the primary communication tool for
residents, businesses, and visitors to access information regarding City services, community
events, and much more. The current City website was launched in 2017 and while it continues to
be a functional site, the website's functionality is limited in terms of design, navigation, search
engine optimization, and generally how information is presented to the public. Current trends in
website design have necessitated a rethinking of the City's current format to connect citizens to
services in a more streamlined manner.
On September 29, 2022, the City Manager's Office published RFP No. 2022-20 ("Attachment A")
requesting proposals from qualified vendors for website design and content management system
services. The City received twenty-two (22) proposals by the submittal deadline and after
comprehensive review, Revize, LLC ("Revize") ("Attachment B") was determined to be the most
responsive and qualified vendor. The current Fiscal Year 2022-23 does not include a line item for
this expenditure, and, therefore, it is recommended that the City Council adopt Resolution No.
2023-01 ("Attachment C") to amend the Fiscal Year 2022-23 budget, and authorize and direct the
City Manager to execute a Professional Services Agreement with Revize, LLC ("Attachment D")
in an amount not to exceed $89,500.
On August 15, 2017, the City entered into an agreement with West Interactive Services
Corporation (dba "CivicLive") for website design and content management services in the amount
of $70,437. The contract included a redesign of the City's website along with annual maintenance
fee, which is on an escalating scale up to $9,840 for the final year of the contract which expires on
August 14, 2023.
AGENDA ITEM 4.0
City Council Meeting
January 10, 2023
Page 2 of 4
On September 29, 2022, the City Manager's Office published RFP No. 2022-20 requesting
proposals from qualified vendors for website design and content management system services. The
City received twenty-two (22) proposals by the submittal deadline. An internal working group
comprised of staff from the City Manager's Office, City Clerk's Office, and the Parks &
Recreation Department independently evaluated the proposals using a composite score from 1 to
25 based on the following weighted ranking criteria:
Criteria
Weight
Description
Intranet Cost
Annual Cost
Is the firm qualified to design and implement a new City website;
Qualifications
10%
high quality workmanship; previous government experience; full
$8,900
CivicPlus
team of experts
$45,232
n/a
Did the firm fully respond to the requirements of the RFP; were they
Response
10%
thoughtful in their response; did they demonstrate capacity to
n/a
$43,500
understand the City's needs; is customer support robust and available
19.18
$6,995
Does the content management system satisfy all the requirements of
CMS System
20%
the RFP; is the interface user-friendly and comprehensive
$68,750
$16,000
Does the RFP include references to previous design work; are the
Design
20%
designs unique in character and quality; are they visually
$8,000
$9,200
stimulating/co ellin
17.21
$76,700
Does the vendor demonstrate a capacity to provide innovative
Innovation
25%
solutions; propose new technology to enhance the customer's
$52,500
n/a
ex erience; multi -modal platforms
Compunnel
15.03
Is the cost for design and services provided reasonable; are ongoing
Cost
15%
maintenance fees within market ranges; demonstrated value for
13.80
$125,200
roduct and services
Based on staff s evaluation, below is a summary of the proposals received along with their average
score.
Firm
Avg. Score
Design Cost
Intranet Cost
Annual Cost
Revize, LLC
21.95
$53,900
Included
$8,900
CivicPlus
21.92
$45,232
n/a
$20,216
Granicus
19.28
$70,020
n/a
$43,500
GovOffice
19.18
$6,995
Included
$6,995
JesseJames Creative
17.81
$68,750
$16,000
$7,800
Louder Design
17.79
$38,200
$8,000
$9,200
Planeteria Media
17.21
$76,700
n/a
$9,500
Cheeky Monkey Media
16.03
$52,500
n/a
$7,500
Compunnel
15.03
$39,600
n/a
$34,200
Exem life
13.80
$125,200
n/a
$36,000
Oxcyon
13.67
$47,075
$17,500
$39,575
RG Pacific
12.99
$56,000
n/a
$24,000
Joy Riot
12.76
$60,480
n/a
n/a
City Council Meeting
January 10, 2023
Page 3 of 4
KWALL
12.64
$185,000
$95,000
$14,400
Nuemeric Technologies
12.52
$96,500
n/a
$17,320
Stateside
12.44
$195,000
Included
$120,000
Advance Solutions Corp.
12.26
$75,000
n/a
$75,000
DigiSavvy
11.48
$158,000
n/a
$40,000
Softdel
10.77
$164,948
n/a
$43,428
Avion Technology
10.24
$72,640
$7,500
$24,840
Lotus USA
8.12
$72,625
n/a
n/a
Polymath
7.73
$135,000
n/a
n/a
Staff invited the top five scoring firms for an interview and a demonstration of their services and
technology. One of the five candidates, JesseJames Creative, did not respond to City's request.
Based on the overall completeness of their proposal, experience, design, interview performance,
and technology, it was determined that Revize, LLC can meet the City's needs and requirements
for a new website.
Revize is in Troy, Michigan, and for over 25 years has focused exclusively on developing websites
for local governments. They have launched over 2,500 websites in North America, and has been a
pioneer in implementing the latest trends in website development and content management system
technologies. The new website that Revize will develop for the City will include, but is not limited
to, the following tools:
• Document Center
• FAQs
• e -Notify
• Job Posting
• Interactive Maps
• Calendar Application
• Notification Center
• Bid Posting
• Business Directory
• Social Media Integration
• Online Forms
• Quick Links
• Translation Tools
• Public Service Request Application
• Citizen Request Center
• Public Records Request Tracker
• Reservation Tool
• Online Bill Pay
• RSS Feeds
• Agenda Posting
• Image Manager
• Link Checker
• Menu Manager
• Web Content Archiving
• Audit Trails
• Latest Web Security Features
• Website Analytics
• Workflow Tools
The cost to design and deploy a new City website is $53,900 with an ongoing annual maintenance
fee for years two to five of $8,900 per year. The value of the total five-year contract is proposed
at $89,500. The annual maintenance fee for the first year is included in the design and deployment
cost. In addition, the City also requested an additional alternative request in the RFP for a Citywide
intranet for employee engagement related activities, including human resources benefits
information, finance and payroll forms, news, announcements, and events, and additional
City Council Meeting
January 10, 2023
Page 4 of 4
communication tools. Revize is proposing to develop the employee intranet at no additional cost.
The intranet site will have the same design and content management system as the public facing
site. The timeframe to complete a new site and intranet is approximately 6 to 8 months.
STAFF RECOMMENDATION
It is recommended that the City Council adopt Resolution No. 2023-01 to the amend the Fiscal
Year 2022-23 budget, and authorize and direct the City Manager to execute a Professional Services
Agreement with Revize, LLC in an amount not to exceed $89,500.
STRATEGIC PLAN IMPACT
None.
FISCAL IMPACT
The total cost of the five-year agreement with Revize is $89,500. The costs to design and
implement a new City website and intranet are not included in the Fiscal Year 2022-23 adopted
budget. Therefore, a supplemental appropriation in the amount of $53,900, which includes the
design and implementation of a new City website and intranet is needed to fund this project during
this fiscal year. The ongoing annual maintenance fee of $8,900 will be included in the operating
budgets for future years. Sufficient funding is available in the State and Local Fiscal Recovery
Fund Reserve to fund this project.
PUBLIC NOTICE PROCESS
This item has been noticed through the regular agenda notification process.
Submitted by:
Michael Bruckner
Assistant City Manager
Attachment A — RFP No. 2022-20
Attachment B — Revize, LLC Proposal
Attachment C — Resolution No. 2023-01
Attachment D — Professional Services Agreement
Attachment A
RFP No. 2022-20
NOTICE INVITING PROPOSALS
NOTICE IS HEREBY GIVEN that the City of Rosemead is accepting proposals from qualified
companies to redesign the City's website. Proposals shall be submitted in a sealed envelope
marked "City of Rosemead Website Design Services and Content Management System" and shall
be sent to the City Clerk of the City of Rosemead, 8838 E. Valley Blvd., Rosemead, California,
91770; or an electronic proposal shall be submitted via the PlanetBids Vendor Portal at
https:Hpbsystem.planetbids.com/portal/54150/portal-home. Proposals are due no later than
10:30 a.m. on Thursday, October 27, 2022, at which time the names of the proposers shall be
public.
Copies of the proposal may be obtained from the City Clerk's Office, City of Rosemead,
8838 E. Valley Blvd., Rosemead, California, 91770, after the contract has been awarded. Said
specifications and proposal forms are hereby referred to and incorporated herein and made a
part by reference and all proposals must comply therewith.
The City of Rosemead reserves the right to accept in whole or part or reject any and all
proposals and to waive any informalities in the proposal process, and all proposals are binding
for a period of ninety (90) days after the proposal opening and may be retained by the City for
examination and comparison, as specified in the proposal documents. The award of this contract
shall be made by the Rosemead City Council.
CITY OF ROSEMEAD
CITY MANAGER'S OFFICE
Dated: Thursday, September 29, 2022
REQUEST FOR PROPOSAL NO. 2022-20
CITY OF ROSEMEAD WEBSITE DESIGN SERVICES AND
City of Rosemead
City Manager's Office
8838 E. Valley Blvd.
Rosemead, CA 91770
CONTENT MANAGEMENT SYSTEM
Proposal Issue Date: September 29, 2022
Written Questions Due: October 13, 2022
Proposals Due: October 27, 2022
TABLE OF CONTENTS
Introduction...................................................................................................................................4
Background....................................................................................................................................4
ProjectObjectives..........................................................................................................................
4
Scope of Services/Scope of Work..................................................................................................
5
4.1 Vendor Experience and Development Criteria...................................................................................
5
4.2 Content Management System (CMS) Software.................................................................................6
4.3 System Functionality...........................................................................................................................7
4.4 Third Party Integrations.....................................................................................................................8
4.5 Design Guidelines and Qualifications..................................................................................................8
4.6 Training and Documentation..............................................................................................................
9
4.7 Hosting, Maintenance, and Support ..................................................................................................9
4.8 Security/Authorization.......................................................................................................................9
4.9 Add Alternate - Intranet...................................................................................................................10
EvaluationCriteria........................................................................................................................
10
ProposalSubmission....................................................................................................................
10
Calendarof Events.......................................................................................................................
11
Selectionof Vendor......................................................................................................................
12
Permits& Fees.............................................................................................................................
12
ContractAward............................................................................................................................
12
Terms& Conditions......................................................................................................................
12
Sample Professional Services Agreement.....................................................................................
13
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INTRODUCTION
John Guess and his wife, Harriet, arrived in the San Gabriel Valley in 1852 in an ox -drawn wagon
from Arkansas. They settled in 1855 on a 100 -acre ranch called Savannah on the site of what is
now Savannah School. Others followed, including Frank Frost and Leonard Rose. Rose purchased
500 to 700 acres to breed and train horses and called his place Rose's Meadow, which was
shortened to Rosemead and gave the city its name. Small truck farms and chicken and rabbit
ranches became popular, and the city incorporated in 1959. The quiet, pastoral lands are now
crowded with businesses, industries, shops and some 53,000 people. Once a lush green pasture
extending from the Los Angeles River east to the Pomona area, Rosemead was indeed a fine place
for early settlers to raise fruits, vegetables, grain, and feed. Today, the city boasts that its goals
include the improvement of quality of life offered in Rosemead in a business -friendly atmosphere
conducive to continued economic growth and prosperity. The city offers a desirable and
affordable community in which to live and a dynamic and expanding business sector that is an
economic growth engine for West Coast commerce.
BACKGROUND
The City of Rosemead's website (www.citvofrosemead.org) was last upgraded in 2017. While it
continues to be a functional site, the website's design is limited in terms of navigation and how
information is presented to the public. Current trends in website design have necessitated a
rethinking of the City s current format and platform. Further, the Content Management System
(CMS) software that manages public information, analytics, customer relations, and other
important engagement tools is cumbersome and outdated by today's standards. While there are
several website and content management system vendors that service government as an
industry, the City of Rosemead is seeking proposals from firms that will INNOVATE from
previous models that are utilized throughout the public sector. The City of Rosemead is seeking
a great website, not a government website.
PROJECT OBJECTIVES:
The City of Rosemead is seeking proposals from highly qualified vendors specializing in web
design services and implementation of state-of-the-art Content Management System (CMS)
software. The new website will be contemporary, intuitive, multi -modal, and accessible. The
successful vendor will provide the City with an innovative, cutting-edge, information -ready, turn-
key website and an intuitive, user-friendly, and robust CMS that includes a full suite of web
editing analytics tools, and citizen engagement functionalities. The planned website redesign
project will start in Fiscal Year 2023 and has an estimated completion date of June 30, 2023. The
specific project objects are as follows:
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• Design the City's website utilizing current trends in website development in both the public
and private sector to provide a website architecture that is accessible, easy to use, and
engaging to the visitor.
• Provide a best -in -class search engine for information accessibility, searchability, and
optimization.
• Provide a best -in -class content management system software.
• Ensure the website has multilingual translation capabilities pursuant to City policies, industry
standards, and best practices.
• Provide forthe latest technologyto support customer service, online services (including third
party integrations), and citizen engagement tools.
• Integration with chat/messenger-based customer service tool (vendor proposed) if not
already included in CMS.
• Enable updating the website on an as -needed basis by facilitating content creation and
editing.
• Incorporate multimedia imagery in the website design including high-definition photography
and video.
• Exceptional website and content management system support services.
SCOPE OF SERVICES/SCOPE OF WORK
Vendors replying to this RFP are asked to organize and itemize their submissions into eight (8)
main areas for the City's consideration of their services: vendor experience and development
criteria, proposed content management system (CMS) software, system functionality, third party
integrations, design guidelines and qualifications, training and documentation, hosting,
maintenance and support, and security/authorization.
4.1 Vendor Experience and Development Criteria
Preference will be given to vendors who demonstrate the most innovative approach using state-
of-the-art website design standards, with special attention given to vendors' breadth of
experience, references, number of years of experience, and expertise of staff. Experience
working with government is preferred but not required. A vendor that can demonstrate a
capacity to innovate and re -invent the government website model is highly desirable. The chosen
vendor must have expertise with best practices regarding:
• Innovative website design
• User experience and usability testing
• Website development and deployment
• Website hosting
• Information content strategy
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• Social media integration
• Search engine optimization
• Responsive web design, include mobile platforms
• Chat/messenger customer service tool
• Exceptional customer service
In addition, the vendor should have a proven development process, flexible timeline structure,
and in-house resources that favor the availability and time commitment of the City of Rosemead.
4.2 Proposed Content Management System (CMS) Software
A successful Content Management System (CMS) will provide maximum functionality for the best
possible cost. At a minimum, the CMS should include the following functionality and services:
1. The CMS is accessible from any location with internet connection and adaptable to current
and changing technology. Software updates are included in user/maintenance fees.
2. SSL/HTTPS encryption, user security, and audit trail.
3. The website/CMS includes a search engine solution that will support indexing of all content
within the CMS.
4. The CMS must support multi-user entry and specify licensing/cost implications for additional
users, if any. An unlimited number of users is preferred. Role based security that integrates
with Rosemead's identity and management.
5. The CMS must be able to easily create and manage content for website display to include but
is not limited to:
a. Unlimited number of pages; add/delete functionality
b. Advanced editing tools
c. No HTML requirements
d. Interactive forms
e. Embedded mapping tool
f. Multiple calendars
g. News, press releases, and public announcements
h. E -Newsletters
i. Customer service chat feature, support both live and chatbot interaction.
j. Streaming video
k. Ability to organize, manage, and archive uploaded documents and images by
department or group
I. Ability to automatically optimize uploaded pictures and graphic files for quickest page
loading
m. Ability to create interactive photo galleries to publish and display photos
n. Special event registration tools
:y
o. Translation tools
p. Versions control capability
q. Social media integration
r. Website must have a responsive design and support modern web design element
(Web 2.0 and beyond)
s. Comply with all Federal, State, and local laws regard to data security, retention, and
privacy
4.3 System Functionality
The administrative portion of the CMS shall be accessible for all content contributors and feature
an intuitive guided user interface that allows for, but is not limited to, the following:
1. Add, edit, and move content directly on an assigned webpage.
2. Content publishers must have the ability to preview changes prior to publishing on the site.
3. Content scheduling to the site shall feature delayed posting and automatic expiration
abilities.
4. Hyperlinking to internal or external pages.
5. Editor should include spell -check functionality.
6. Robust analytics tool to drive website engagement strategies, including the ability to export
and filter data.
7. Creation of user-friendly URLs.
8. Advanced site search capability.
9. Solution must have a citizen service request module that allows citizens to submit requests
using quick and easy forms and provides online progress tracking. Administrative side of
solution should allow for workflow and automatic deadline notification.
10. A service directory that organizes the service offering or functions of an organization instead
of by department. The service directory should allow users to search by keyword and should
filter by category.
11. A document archive/storage for specified categories of documents with built-in filtering
abilities and search capabilities.
12. E -notifications feature.
13. Site must allow for redirection.
14. Embedded audio/video/media and social media.
15. Solution should have an easily visible and changeable emergency alert notification banner or
homepage.
16. An event calendar application that allows an unlimited number of calendar categories or
types to be added to the site, with an unlimited number of items allowed to be added within
each individual category.
17. Image management tools for the addition of images to on-site content.
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18. State of the art website content translation capabilities.
19. Solution must have a public meetings module to efficiently manage the Council and
Commission meeting process, including the ability to submit meeting agenda items, build
agendas, and log minutes.
20. Solution must have content quality review capabilities, including detailing broken links on the
website.
21. Solution should have the ability to post press releases and featured stories on the site. News
content should have an auto archiving functionality to archive posts after a certain time
frame.
22. Solution must integrate Twitter, Facebook, Instagram, and other social media feeds and tools.
23. Robust translation functions.
24. Interactive mapping tool for City facilities, points of interests, and other customizable
locations.
25. Curated content -controlled search tool engine.
4.4 Third Party Integrations
Vendor must analyze all third -party plug -ins, APIs, and user interfaces for integration with a new
web design. Vendor must ensure all third -party applications are compatible with the new website
and provide recommendations and solutions to the City to maintain and/or enhance the
customer experience. Included in their response the vendor shall:
1. Analyze the City's current website for all third -party applications.
2. Provide a list to the City of Rosemead of all third -party applications.
3. Include recommendations for enhancing the end-user experience with third party
applications.
4.5 Design Guidelines and Qualifications
The redesign of the website should be welcoming, user-friendly, state of the art, and created by
a professional design staff with significant input from the City of Rosemead. The final version of
the design should be a collaborative effort between the City of Rosemead and the vendor,
incorporating elements that represent the City of Rosemead's brand and image.
1. Vendor must provide a project plan for the design phase of the website.
2. Vendor shall provide a minimum of three (3) distinct and unique designs of the proposed
website to the City and allow for several iterative changes on a proposed final design.
3. Vendor must provide design mockups of primary website sections.
4. Vendor will work with City staff to determine a new website content information architecture
and navigation framework to support easy navigation to key City services. Intuitive navigation
with a site structure that does not require multiple clicks to reach desired page.
1.1
5. Vendor must determine a consistent look and feel for the website, including color schemes,
graphic elements, and navigation tools that provide straightforward navigation within a
unifying graphic theme.
6. Vendor must design the website to support the City's social media platform integrations as
well as the design needs of specific departments/services.
4.6 Training and Documentation
The vendor will provide full and complete training on the use of the CMS, including:
1. Complete manuals must be supplied.
2. A style guide with graphic design standards, font/colors and digital images must be supplied.
3. Identify and provide web information management tools to comply with the State of
California Public Records retention guidelines.
4. Vendor to provide fixed numbers of annual training for new users.
4.7 Hosting. Maintenance, and Support
In all submitted proposals, vendors shall be able to produce a Service Level Agreement that
outlines all website/CMS hosting and maintenance services, and details guarantees of customer
support as well as a service escalation process. While the website content updates are to be
managed by the City of Rosemead through the CMS, the vendor must commit to hosting, and
regular maintenance and updating of the CMS and associated applications for the purpose of
keeping the existing software up-to-date as well as introducing new functionality and
applications. Vendor must also provide help -desk services during normal business hours and
emergency support services for nights and weekends.
1. Provide hosting services, including data back-up and storage service providers.
2. Content creators of the CMS shall have access to live support via e-mail, phone, or chat during
the City of Rosemead's normal business hours.
3. Designated administrators shall have access to live support 24/7 for emergencies.
4.8 Security/Authorization
In all submitted proposals, vendors shall be able to provide an overview of security, encryption,
and other website protections to ensure that the City's website and content management
systems are safe and secure. Should a breach occur, the vendor shall assist the City of Rosemead
in restoring all website data at no cost. Additional security features shall include:
1. Ability to centrally add and manage users and specify access rights.
2. Ability to create groups with different access rights.
3. Ability to limit certain group members from specific content and content management
functionality.
4. Publishing workflow with the ability to customize by security group and user.
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4.9 Add Alternate - Intranet
The vendor shall provide separate pricing for a City of Rosemead Intranet to be included in their
proposal. The intranet should generally provide the same functionality as the City's website and
content management system.
EVALUATION CRITERIA
A qualifying proposal must address all the following points:
1. Cover Letter
a. Project title
b. Firm name
c. Summary of key elements of the proposal
2. Firm qualifications
a. Type of organization, size, professional registration, and affiliations
b. Identify and present qualifications of key team members and partners
c. Resume of the principal individual(s) to contact for referral
d. The proposal must provide a minimum of three (3) reference accounts at which similar
work, both in scope and design, has been completed by the contractor within the last
two (2) years
3. Understanding of and approach to the project
4. Proposer should clearly address in the RFP response how each element of the Scope of Work
will be accomplished, as well as provide a project schedule
5. Summary of approach to be taken
6. Overall costs associated with the project
7. Indication of information and participation required from City staff
8. Other information that may be appropriate
PROPOSAL SUBMISSION
Hardcopy or Electronic proposals will be accepted as follows:
Hardcopy proposals must be filed with the Office of the City Clerk, on or before 10:30 A.M., on
Thursday, October, 27, 2022.
Three (3) complete copies of the bid proposal and related information must be submitted in a
sealed envelope or box clearly marked as stated below:
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City of Rosemead
"Website Design Services and Content Management System"
Attn: City Clerk's Office
8838 E. Valley Blvd.
Rosemead, CA 91770
Electronic Proposal Submittals:
Electronic proposal submittal through the City of Rosemead's Vendor Portal hosted by PlanetBids
at: https://pbsystem.planetbids.com/portal/54150/portal-home. Proposal submittal due date is
10:30 A.M., on Thursday, October, 27, 2022.
It is the sole responsibility of the Bidder to see that their bid is submitted in proper time. Any
proposal received after the scheduled closing time for receipt of proposals will be returned to
the Bidder unopened. Faxed, emailed, or proposals submitted in a format other than specified
will be rejected.
To expedite the evaluation of the proposals, it is mandatory that the instructions and format
contained in this RFP be expressly followed. Any submission of proposals that does not follow
the instructions and format, and/or fails to comply with the requirements set forth in this RFP, in
the sole opinion of the City of Rosemead, may be judged non-responsive and rejected by the City
from further consideration. The City reserves the right to reject any and all proposals. The City
will not be liable for, nor pay any costs incurred by responding firms relating to the preparation
of the proposal.
CALENDAR OF EVENTS
The following is an anticipated RFP and project timeline:
ACTION:
DATES:
RFP ISSUED
September 29, 2022
WRITTEN QUESTIONS DUE
October 13, 2022
RESPONSES TO QUESTIONS
October 20, 2022
PROPOSALS DUE
October 27, 2022
POSSIBLE INTERVIEWS*
Week of November 7, 2022
REPORT TO CITY COUNCIL
December 13, 2022
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SELECTION OF VENDOR
The City Manager's Office will review and evaluate the proposals submitted based on each
responding firm's knowledge, experience, skills, past performance, and quality of the proposal.
In addition, the following criteria will also be used in the evaluation process:
1. Demonstrated professional skills and credentials of staff to be assigned to the services.
2. Quality of previous services.
3. Overall cost and fees associated with services.
4. The contractor's responsiveness to the requirements of the agreement as set forth in the RFP.
5. A demonstrated understanding of the contractor's work plan and other proposal documents.
6. The contractor's recent experience in conducting contracts of similar scope, complexity,
and magnitude, particularly for government agencies.
7. Recent references from local clients with particular emphasis on local government.
PERMITS AND FEES
All business licenses, permits and/orfees required by codes, ordinances, and statutes of the State
of California, the County of Los Angeles, and the City of Rosemead is the sole responsibility of the
contractor. The successful vendor will be required to obtain, at its cost, a City of Rosemead
business license before final contract approval.
CONTRACT AWARD
The final contract award will be subject to the approval of the Rosemead City Council. The
successful bidder will be notified as to the date and time of the City Council meeting so it may
send a representative to the meeting to present himself/herself to the Council and respond to
technical questions.
TERMS AND CONDITIONS
The following terms and conditions apply to this RFP:
1. Any submission of proposals received after the date and time specified in this RFP will not be
considered and will be returned unopened.
2. All material received relative to this RFP will become public information and be available for
inspection. The City reserves the right to retain all proposals submitted, whether or not the
proposal was selected or judged to be responsive.
3. Due care and diligence has been exercised in the preparation of this RFP and all information
contained herein is believed to be substantially correct; however, the responsibility for
determining the full extent of the services rests solely with those making responses. Neither
the City nor its representatives shall be responsible for any error or omission in this response,
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nor for the failure on the part of the respondents to determine the full extent of their
exposures.
4. The RFP does not commit the City of Rosemead to award a contract. The City reserves the
right to select a vendor from the responses received; to waive any or all informalities and/or
irregularities; to re -advertise with either an identical or revised scope, to cancel any
requirement in its entirety; or to reject any or all proposals received. The City also reserves
the right to approve any subcontractors used by submitting vendors.
5. The City retains the right to contact any/all proposing vendors after submittal in order to
obtain supplemental information and/or clarification in either oral or written form.
Furthermore, an explicit provision of this RFP is that any oral communication made is not
binding on the City's proposal process.
6. The City will not be liable for, nor pay for any costs incurred by responding firms relating to
the preparation of any proposal for this RFP.
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PROFESSIONAL SERVICES AGREEMENT
NAME OF PROJECT
(CONTRACTOR NAME)
PARTIES AND DATE.
This Agreement is made and entered into this INSERT DATE (Effective Date) by
and between the City of Rosemead, a municipal organization organized under the laws
of the State of California with its principal place of business at 8838 E. Valley Blvd.,
Rosemead, California 91770 ("City") and CONTRACTOR NAME with its principal place
of business at ADDRESS ("Consultant'). City and Consultant are sometimes individually
referred to herein as `Party" and collectively as "Parties."
2. RECITALS.
2.1 Consultant.
Consultant desires to perform and assume responsibility forthe provision of certain
professional services required by the City on the terms and conditions set forth in this
Agreement. Consultant represents that it is experienced in providing TYPE OF SERVICE
to public clients, is licensed in the State of California and is familiar with the plans of City.
2.2 Project.
City desires to engage Consultant to render PROJECT SERVICE OR NAME
("Services') as set forth in this Agreement.
3. TERMS.
3.1 Scope of Services and Term.
3.1.1 General Scope of Services. Consultant promises and agrees to
furnish to the City all labor, materials, tools, equipment, services, and incidental and
customary work necessary to fully and adequately supply the TYPE OF SERVICE
services necessary for the City, herein referred to a "Services". The Services are more
14
particularly described in Exhibit "A" attached hereto and incorporated herein by reference.
All Services shall be subject to, and performed in accordance with, this Agreement, the
exhibits attached hereto and incorporated herein by reference, and all applicable local,
state and federal laws, rules and regulations.
3.1.2 Term. The term of this Agreement shall be for a INSERT TERM
YEAR year time period from Effective date with the option for up to two (2) one-year
extensions at the sole and absolute discretion of the City, unless earlier terminated as
provided herein. Consultant shall complete the Services within the term of the
Agreement, and shall meet any other established schedules and deadlines.
3.2 Responsibilities of Consultant.
3.2.1 Control and Payment of Subordinates; Independent Contractor. The
Services shall be performed by Consultant or under its supervision. Consultant will
determine the means, methods and details of performing the Services subject to the
requirements of this Agreement. City retains Consultant on an independent contractor
basis and not as an employee. Consultant retains the right to perform similar or different
services for others during the term of this Agreement. Any additional personnel
performing the Services under this Agreement on behalf of Consultant shall also not be
employees of City and shall at all times be under Consultant's exclusive direction and
control. Consultant shall pay all wages, salaries, and other amounts due such personnel
in connection with their performance of Services under this Agreement and as required
by law. Consultant shall be responsible for all reports and obligations respecting such
additional personnel, including, but not limited to: social security taxes, income tax
withholding, unemployment insurance, disability insurance, and workers' compensation
insurance.
3.2.2 Schedule of Services. Consultant shall perform the Services
expeditiously, within the term of this Agreement. Consultant represents that it has the
professional and technical personnel required to perform the Services in conformance
with such conditions. In order to facilitate Consultant's conformance with the Schedule,
City shall respond to Consultant's submittals in a timely manner. Upon request of City,
Consultant shall provide a more detailed schedule of anticipated performance to meet the
Schedule of Services.
3.2.3 Conformance to Applicable Requirements. All work prepared by
Consultant shall be subject to the approval of City.
3.2.4 Substitution of Key Personnel. Consultant has represented to City
that certain key personnel will perform and coordinate the Services under this Agreement.
Should one or more of such personnel become unavailable, Consultant may substitute
other personnel of at least equal competence upon written approval of City. In the event
that City and Consultant cannot agree as to the substitution of key personnel, City shall
be entitled to terminate this Agreement for cause. As discussed below, any personnel
who fail or refuse to perform the Services in a manner acceptable to the City, or who are
determined by the City to be uncooperative, incompetent, a threat to the adequate or
timely completion of the Project or a threat to the safety of persons or property, shall be
15
promptly removed from the Project by the Consultant at the request of the City
3.2.5 City's Representative. The City hereby designates the City
Manager, or his or her designee, to act as its representative for the performance of this
Agreement ("City's Representative"). City's Representative shall have the power to act
on behalf of the City for all purposes under this Agreement. Consultant shall not accept
direction or orders from any person other than the City's Representative or his or her
designee.
3.2.6 Consultant's Representative. Consultant will designate to act as its
representative for the performance of this Agreement ("Consultant's Representative").
Consultant's Representative shall have full authority to represent and act on behalf of the
Consultant for all purposes under this Agreement. The Consultant's Representative shall
supervise and direct the Services, using his/her best skill and attention, and shall be
responsible for all means, methods, techniques, sequences and procedures and for the
satisfactory coordination of all portions of the Services under this Agreement.
3.2.7 Coordination of Services: Consultant agrees to work closely with
City staff in the performance of Services and shall be available to City's staff, consultants
and other staff at all reasonable times.
3.2.8 Standard of Care; Performance of Employees: Consultant shall
perform all Services under this Agreement in a skillful and competent manner, consistent
with the standards generally recognized as being employed by professionals in the same
discipline in the State of California. Consultant represents and maintains that it is skilled
in the professional calling necessary to perform the Services. Consultant warrants that
all employees and subcontractors shall have sufficient skill and experience to perform the
Services assigned to them. Finally, Consultant represents that it, its employees and
subcontractors have all licenses, permits, qualifications and approvals of whatever nature
that are legally required to perform the Services, including a City Business License, and
that such licenses and approvals shall be maintained throughout the term of this
Agreement. As provided for in the indemnification provisions of this Agreement,
Consultant shall perform, at its own cost and expense and without reimbursement from
the City, any services necessary to correct errors or omissions which are caused by the
Consultant's failure to comply with the standard of care provided for herein.
3.2.9 Laws and Regulations. Consultant shall keep itself fully informed of
and in compliance with all local, state and federal laws, rules and regulations in any
manner affecting the performance of the Project or the Services, including all Cal/OSHA
requirements, and shall give all notices required by law. Consultant shall be liable for all
violations of such laws and regulations in connection with Services. If the Consultant
performs any work knowing it to be contrary to such laws, rules and regulations and
without giving written notice to the City, Consultant shall be solely responsible for all costs
arising therefrom. Consultant shall defend, indemnify and hold City, its officials, directors,
officers, employees and agents free and harmless, pursuant to the indemnification
provisions of this Agreement, from any claim or liability arising out of any failure or alleged
failure to comply with such laws, rules or regulations.
16
3.2.10 Insurance: Consultant shall maintain prior to the beginning
of and for the duration of this Agreement insurance coverage as specified in Exhibit B
attached to and part of this agreement.
3.2.11 Safety: Contractor shall execute and maintain its work so as
to avoid injury or damage to any person or property. In carrying out its Services, the
Consultant shall at all times be in compliance with all applicable local, state and federal
laws, rules and regulations, and shall exercise all necessary precautions for the safety of
employees appropriate to the nature of the work and the conditions under which the work
is to be performed. Safety precautions as applicable shall include, but shall not be limited
to: (A) adequate life protection and lifesaving equipment and procedures; (B) instructions
in accident prevention for all employees and subcontractors, such as safe walkways,
scaffolds, fall protection ladders, bridges, gang planks, confined space procedures,
trenching and shoring, equipment and other safety devices, equipment and wearing
apparel as are necessary or lawfully required to prevent accidents or injuries; and (C)
adequate facilities for the proper inspection and maintenance of all safety measures.
3.3 Fees and Payments.
3.3.1 Compensation. Consultant shall receive compensation, including
authorized reimbursements, for all Services rendered under this Agreement and shall not
exceed INSERT COST AMOUNT per fiscal year. The City agrees to pay Consultant a fee
of INSERT COST AMOUNT WRITTEN ($INSERT NUMBERICAL COST) a month. Extra
Work may be authorized in writing, as described below, and will be compensated at the
rates and manner set forth in this Agreement.
3.3.2 Payment of Compensation. Consultant shall submit to City a monthly
itemized statement which indicates work completed and Services rendered by
Consultant. The statement shall describe the amount of Services and supplies provided
since the initial commencement date, or since the start of the subsequent billing periods,
as appropriate, through the date of the statement. City shall, within 45 days of receiving
such statement, review the statement and pay all approved charges thereon.
3.3.3 Reimbursement for Expenses: Consultant shall not be reimbursed
for any expenses unless authorized in writing by City.
3.3.4 Extra Work: At any time during the term of this Agreement, City may
request that Consultant perform Extra Work. As used herein, "Extra Work" means any
work which is determined by City to be necessary for the proper completion of the Project,
but which the parties did not reasonably anticipate would be necessary at the execution
of this Agreement. Consultant shall not perform, nor be compensated for, Extra Work
without written authorization from City's Representative.
3.3.5 Prevailing Wages: Consultant is aware of the requirements of
California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code
of Regulations, Title 8, Section 1600, et seq., ("Prevailing Wage Laws"), which require the
payment of prevailing wage rates and the performance of other requirements on "public
works" and "maintenance" project, as defined by the Prevailing Wage Laws, and if the
17
total compensation is $1,000 or more, Consultant agrees to fully comply with such
Prevailing Wage Laws. City shall provide Consultant with a copy of the prevailing rates
of per diem wages in effect at the commencement of this Agreement. Consultant shall
make copies of the prevailing rates of per diem wages for each craft; classification or type
of worker needed to execute the Services available to interested parties upon request,
and shall post copies at the Consultant's principal place of business and at the project
site. Consultant shall defend, indemnify and hold the City, its elected officials, officers,
employees and agents free and harmless from any claim or liability arising out of any
failure or alleged failure to comply with the Prevailing Wage Laws.
3.4 Accounting Records.
3.4.1 Maintenance and Inspection: Consultant shall maintain complete
and accurate records with respect to all costs and expenses incurred under this
Agreement. All such records shall be clearly identifiable. Consultant shall allow a
representative of City during normal business hours to examine, audit, and make
transcripts or copies of such records and any other documents created pursuant to this
Agreement. Consultant shall allow inspection of all work, data, documents, proceedings,
and activities related to the Agreement for a period of three (3) years from the date of final
payment under this Agreement.
3.5 General Provisions.
3.5.1 Termination of Agreement.
3.5.1.1 Grounds for Termination: City may, by written notice
to Consultant, terminate the whole or any part of this Agreement at any time and without
cause by giving written notice to Consultant of such termination, and specifying the
effective date thereof, at least seven (7) days before the effective date of such termination.
Upon termination, Consultant shall be compensated only for those services which have
been adequately rendered to City, and Consultant shall be entitled to no further
compensation. Consultant may not terminate this Agreement except for cause.
3.5.1.2 Effect of Termination: If this Agreement is terminated
as provided herein, City may require Consultant to provide all finished or unfinished
Documents/ Data and other information of any kind prepared by Consultant in connection
with the performance of Services under this Agreement. Consultant shall be required to
provide such document and other information within fifteen (15) days of the request.
3.5.1.3 Additional Services: In the event this Agreement is
terminated in whole or in part as provided herein, City may procure, upon such terms and
in such manner as it may determine appropriate, services similar to those terminated.
3.5.2 Delivery of Notices. All notices permitted or required under this
Agreement shall be given to the respective parties at the following address, or at such
other address as the respective parties may provide in writing for this purpose:
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CONSULTANT:
NAME
ADDRESS
Attn:
Tel:
CITY:
City of Rosemead
8838 E. Valley Boulevard
Rosemead, CA 91770
Attn: City Manager
Such notice shall be deemed made when personally delivered or when mailed,
forty-eight (48) hours after deposit in the U.S. Mail, first class postage prepaid and
addressed to the party at its applicable address. Actual notice shall be deemed adequate
notice on the date actual notice occurred, regardless of the method of service.
3.5.3 Ownership of Materials and Confidentiality.
3.5.3.1 Documents & Data; Licensing of Intellectual Property:
This Agreement creates a non-exclusive and perpetual license for City to copy, use,
modify, reuse, or sublicense any and all copyrights, designs, and other intellectual
property embodied in plans, specifications, studies, drawings, estimates, and other
documents or works of authorship fixed in any tangible medium of expression, including
but not limited to, physical drawings or data magnetically or otherwise recorded on
computer diskettes, which are prepared or caused to be prepared by Consultant under
this Agreement ("Documents & Data"). Consultant shall require all subcontractors to
agree in writing that City is granted a non-exclusive and perpetual license for any
Documents & Data the subcontractor prepares under this Agreement. Consultant
represents and warrants that Consultant has the legal right to license any and all
Documents & Data. Consultant makes no such representation and warranty in regard to
Documents & Data which were prepared by design professionals other than Consultant
or provided to Consultant by the City. City shall not be limited in any way in its use of the
Documents and Data at any time, provided that any such use not within the purposes
intended by this Agreement shall be at City's sole risk.
3.5.3.2 Confidentiality. All ideas, memoranda, specifications,
plans, procedures, drawings, descriptions, computer program data, input record data,
written information, and other Documents and Data either created by or provided to
Consultant in connection with the performance of this Agreement shall be held
confidential by Consultant. Such materials shall not, without the prior written consent of
City, be used by Consultant for any purposes other than the performance of the Services.
Nor shall such materials be disclosed to any person or entity not connected with the
performance of the Services or the Project. Nothing furnished to Consultant which is
otherwise known to Consultant or is generally known, or has become known, to the
19
related industry shall be deemed confidential. Consultant shall not use City's name or
insignia, photographs of the Project, or any publicity pertaining to the Services or the
Project in any magazine, trade paper, newspaper, television or radio production or other
similar medium without the prior written consent of City.
3.5.4 Cooperation; Further Acts: The Parties shall fully cooperate with one
another, and shall take any additional acts or sign any additional documents as may be
necessary, appropriate or convenient to attain the purposes of this Agreement.
3.5.5 Attorney's Fees: If either party commences an action against the
other party, either legal, administrative or otherwise, arising out of or in connection with
this Agreement, the prevailing party in such litigation shall be entitled to have and recover
from the losing party reasonable attorney's fees and all costs of such action.
3.5.6 Indemnification: To the fullest extent permitted by law, Consultant
shall defend, indemnify and hold the City, its officials, officers, employees, volunteers and
agents free and harmless from any and all claims, demands, causes of action, costs,
expenses, liability, loss, damage or injury, in law or equity, to property or persons,
including wrongful death, in any manner arising out of or incident to any alleged acts,
omissions or willful misconduct of Consultant, its officials, officers, employees, agents,
consultants and contractors arising out of or in connection with the performance of the
Services, the Project or this Agreement, including without limitation the payment of all
consequential damages and attorneys' fees and other related costs and expenses.
Consultant shall defend, at Consultant's own cost, expense and risk, any and all such
aforesaid suits, actions or other legal proceedings of every kind that may be brought or
instituted against City, its directors, officials, officers, employees, agents or volunteers.
Consultant shall pay and satisfy any judgment, award or decree that may be rendered
against City or its directors, officials, officers, employees, agents or volunteers, in any
such suit, action or other legal proceeding. Consultant shall reimburse City and its
directors, officials, officers, employees, agents and/or volunteers, for any and all legal
expenses and costs incurred by each of them in connection therewith or in enforcing the
indemnity herein provided. Consultant's obligation to indemnify shall not be restricted to
insurance proceeds, if any, received by the City, its directors, officials officers, employees,
agents or volunteers.
3.5.7 Entire Agreement: This Agreement contains the entire Agreement
of the parties with respect to the subject matter hereof, and supersedes all prior
negotiations, understandings or agreements. This Agreement may only be modified by
a writing signed by both parties.
3.5.8 Governing Law: This Agreement shall be governed by the laws of
the State of California. Venue shall be in Los Angeles County.
3.5.9 Time of Essence: Time is of the essence for each and every
provision of this Agreement.
3.5.10 City's Right to Employ Other Consultants: City reserves right to
employ other consultants in connection with this Project.
FIE
3.5.11 Successors and Assigns: This Agreement shall be binding on the
successors and assigns of the parties.
3.5.12 Assignment or Transfer: Consultant shall not assign, hypothecate,
or transfer, either directly or by operation of law, this Agreement or any interest herein
without the prior written consent of the City. Any attempt to do so shall be null and void,
and any assignees, hypothecates or transferees shall acquire no right or interest by
reason of such attempted assignment, hypothecation or transfer.
3.5.13 Construction; References; Captions: Since the Parties or their
agents have participated fully in the preparation of this Agreement, the language of this
Agreement shall be construed simply, according to its fair meaning, and not strictly for or
against any Party. Any term referencing time, days or period for performance shall be
deemed calendar days and not workdays. All references to Consultant include all
personnel, employees, agents, and subcontractors of Consultant, except as otherwise
specified in this Agreement. All references to City include its elected officials, officers,
employees, agents, and volunteers except as otherwise specified in this Agreement. The
captions of the various articles and paragraphs are for convenience and ease of reference
only, and do not define, limit, augment, or describe the scope, content, or intent of this
Agreement.
3.5.14 Amendment; Modification: No supplement, modification, or
amendment of this Agreement shall be binding unless executed in writing and signed by
both Parties.
3.5.15 Waiver: No waiver of any default shall constitute a waiver of any
other default or breach, whether of the same or other covenant or condition. No waiver,
benefit, privilege, or service voluntarily given or performed by a Party shall give the other
Party any contractual rights by custom, estoppel, or otherwise.
3.5.16 No Third -Party Beneficiaries: There are no intended third party
beneficiaries of any right or obligation assumed by the Parties.
3.5.17 Invalidity; Severability: If any portion of this Agreement is declared
invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the
remaining provisions shall continue in full force and effect.
3.5.18 Prohibited Interests: Consultant maintains and warrants that it has
not employed nor retained any company or person, other than a bona fide employee
working solely for Consultant, to solicit or secure this Agreement. Further, Consultant
warrants that it has not paid, nor has it agreed to pay any company or person, other than
a bona fide employee working solely for Consultant, any fee, commission, percentage,
brokerage fee, gift or other consideration contingent upon or resulting from the award or
making of this Agreement. Consultant further agrees to file, or shall cause its employees
or subconsultants to file, a Statement of Economic Interest with the City's Filing Officer
as required under state law in the performance of the Services. For breach or violation
of this warranty, City shall have the right to rescind this Agreement without liability. For
Val
the term of this Agreement, no member, officer or employee of City, during the term of his
or her service with City, shall have any direct interest in this Agreement, or obtain any
present or anticipated material benefit arising therefrom.
3.5.19 Equal Opportunity Employment: Consultant represents that it is an
equal opportunity employer, and it shall not discriminate against any subcontractor,
employee or applicant for employment because of race, religion, color, national origin,
handicap, ancestry, sex or age. Such non-discrimination shall include, but not be limited
to, all activities related to initial employment, upgrading, demotion, transfer, recruitment
or recruitment advertising, layoff or termination. Consultant shall also comply with all
relevant provisions of City's Minority Business Enterprise program, Affirmative Action
Plan or other related programs or guidelines currently in effect or hereinafter enacted.
3.5.20 Labor Certification: By its signature hereunder, Consultant certifies
that it is aware of the provisions of Section 3700 of the California Labor Code which
require every employer to be insured against liability for Worker's Compensation or to
undertake self-insurance in accordance with the provisions of that Code and agrees to
comply with such provisions before commencing the performance of the Services.
3.5.21 Authority to Enter Agreement: Consultant has all requisite power and
authority to conduct its business and to execute, deliver, and perform the Agreement.
Each Party warrants that the individuals who have signed this Agreement have the legal
power, right, and authority to make this Agreement and bind each respective Party.
3.5.22 Counterparts: This Agreement may be signed in counterparts, each
of which shall constitute an original.
3.6 Subcontracting.
3.6.1 Prior Approval Required: Consultant shall not subcontract any
portion of the work required by this Agreement, except as expressly stated herein, without
prior written approval of City. Subcontracts, if any, shall contain a provision making them
subject to all provisions stipulated in this Agreement.
[Signatures on next page]
22
CITY OF ROSEMEAD CONTRACTOR
No
0
City Manager Date Date
Attest:
City Clerk Date
Name:
Title:
[If Corporation, TWO SIGNATURES, President
OR Vice President AND Secretary, AND
CORPORATE SEAL OF CONTRACTOR
REQUIRED]
Approved as to Form: By:,
Uate
City Attorney
Name:
Title:
23
EXHIBIT A
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EXHIBIT B
INSURANCE REQUIREMENTS
Prior to the beginning of and throughout the duration of the Work, Contractor will maintain
insurance in conformance with the requirements set forth below. Contractor will use existing
coverage to comply with these requirements. If that existing coverage does not meet the
requirements set forth here, Contractor agrees to amend, supplement or endorse the existing
coverage to do so. Contractor acknowledges that the insurance coverage and policy limits set forth
in this section constitute the minimum amount of coverage required. Any insurance proceeds
available to City in excess of the limits and coverage required in this agreement and which is
applicable to a given loss, will be available to City.
Contractor shall provide the following types and amounts of insurance:
Commercial General Liability Insurance: Contractor shall maintain commercial general liability
insurance with coverage at least as broad as Insurance Services Office form CG 00 01, in an
amount not less than $1,000,000 per occurrence, $2,000,000 general aggregate, for bodily injury,
personal injury, and property damage. The policy must include contractual liability that has not
been amended. Any endorsement restricting standard ISO "insured contract" language will not be
accepted.
Business Auto Coverage on ISO Business Auto Coverage form CA 00 01 including symbol 1 (Any
Auto) or the exact equivalent. Limits are subject to review, but in no event to be less that
$1,000,000 combined single limit per accident. If Contractor owns no vehicles, this requirement
may be satisfied by a non -owned auto endorsement to the general liability policy described above.
If Contractor or Contractor employees will use personal autos in any way on this project,
Contractor shall provide evidence of personal auto liability coverage for each such person.
Workers Compensation on a state -approved policy form providing statutory benefits as required
by law with employer's liability limits no less than $1,000,000 per accident or disease.
Contractor shall submit to Agency, along with the certificate of insurance, a Waiver of Subrogation
endorsement in favor of Agency, its officers, agents, employees and volunteers.
Excess or Umbrella Liability Insurance (Over Primary) if used to meet limit requirements, shall
provide coverage at least as broad as specified for the underlying coverages. Contractor shall
obtain and maintain an umbrella or excess liability insurance policy with limits that will provide
bodily injury, personal injury and property damage liability coverage at least as broad as the
primary coverages set forth above, including commercial general liability, automobile liability,
and employer's liability. Such policy or policies shall include the following terms and conditions:
• A drop down feature requiring the policy to respond if any primary insurance that would
otherwise have applied proves to be uncollectible in whole or in part for any reason;
• Pay on behalf of wording as opposed to reimbursement;
• Concurrency of effective dates with primary policies; and
• Policies shall "follow form" to the underlying primary policies.
Insureds under primary policies shall also be insureds under the umbrella or excess
policies.
Professional Liability or Errors and Omissions Insurance as appropriate shall be written on a policy
form coverage specifically designed to protect against acts, errors or omissions of the Contractor
and "Covered Professional Services" as designated in the policy must specifically include work
performed under this agreement. The policy limit shall be no less than $1,000,000 per claim and
in the aggregate. The policy must "pay on behalf of the insured and must include a provision
establishing the insurer's duty to defend. The policy retroactive date shall be on or before the
effective date of this agreement.
Cyber security and privacy liability: Contractor shall procure and maintain insurance with limits
of $1,000,000 per occurrence/loss, $2,000,000 general aggregate, which shall include the
following coverage:
a. Liability arising from the theft, dissemination and/or use of confidential or personally
identifiable information; including but not limited to personally identifiable information
(PII), protected health information (PHI), security codes, access codes, passwords, etc.
b. Network security liability arising from the unauthorized use of, access to, or tampering
with computer systems, including hacker or denial of service attacks.
c. Liability arising from introducing a computer virus into or otherwise causing damage to
vendor (first -party) or customer's (third party) computer, computer system, network, or
similarly related property and the data, software, and programs.
d. Liability arising from professional misconduct or lack of the requisite skill required for
performing services defined in the contract or agreement.
e. Costs associated with restoring, updating, or replacing data.
f. Costs associated with a privacy breach, including notification costs, customer support,
forensics, crises management, public relations consulting, legal services of a privacy
attorney, credit monitoring, and identity fraud resolution services for affected
individuals.
Requirements not limiting: Requirements of specific coverage features or limits contained in this
Section are not intended as a limitation on coverage, limits or other requirements, or a waiver of
any coverage normally provided by any insurance. Specific reference to a given coverage feature
is for purposes of clarification only as it pertains to a given issue and is not intended by any party
or insured to be all inclusive, or to the exclusion of other coverage, or a waiver of any type. If the
Consultant maintains higher limits than the minimums shown above, the Agency requires and shall
be entitled to coverage for the higher limits maintained by the Consultant. Any available insurance
proceeds in excess of the specified minimum limits of insurance and coverage shall be available
to the Agency.
Insurance procured pursuant to these requirements shall be written by insurers that are admitted
carriers in the state of California and with an A.M. Bests rating of A- or better and a minimum
financial size VII
General conditions pertaining to provision of insurance coverage by Contractor. Contractor and
City agree to the following with respect to insurance provided by Contractor:
1. Contractor agrees to have its insurer endorse the third -parry general liability coverage
required herein to include as additional insureds City, its officials, employees and agents,
using standard ISO endorsement No. CG 2010. Contractor also agrees to require all
contractors, and subcontractors to do likewise.
2. No liability insurance coverage provided to comply with this Agreement shall prohibit
Contractor, or Contractor's employees, or agents, from waiving the right of subrogation
prior to a loss. Contractor agrees to waive subrogation rights against City regardless of the
applicability of any insurance proceeds, and to require all contractors and subcontractors
to do likewise.
3. All insurance coverage and limits provided by Contractor and available or applicable to
this agreement are intended to apply to the full extent of the policies. Nothing contained in
this Agreement or any other agreement relating to the City or its operations limits the
application of such insurance coverage.
4. None of the coverages required herein will be in compliance with these requirements if
they include any limiting endorsement of any kind that has not been first submitted to City
and approved of in writing.
5. No liability policy shall contain any provision or definition that would serve to eliminate
so-called "third party action over" claims, including any exclusion for bodily injury to an
employee of the insured or of any contractor or subcontractor.
6. All coverage types and limits required are subject to approval, modification and additional
requirements by the City, as the need arises. Contractor shall not make any reductions in
scope of coverage (e.g. elimination of contractual liability or reduction of discovery period)
that may affect City's protection without City's prior written consent.
Proof of compliance with these insurance requirements, consisting of certificates of
insurance evidencing all of the coverages required and an additional insured endorsement
to Contractor `s general liability policy, shall be delivered to City at or prior to the
execution of this Agreement. In the event such proof of any insurance is not delivered as
required, or in the event such insurance is canceled at any time and no replacement
coverage is provided, City has the right, but not the duty, to obtain any insurance it deems
necessary to protect its interests under this or any other agreement and to pay the premium.
Any premium so paid by City shall be charged to and promptly paid by Contractor or
deducted from sums due Contractor, at City option.
8. Certificate(s) are to reflect that the insurer will provide 30 days notice to City of any
cancellation of coverage. Contractor agrees to require its insurer to modify such certificates
to delete any exculpatory wording stating that failure of the insurer to mail written notice
of cancellation imposes no obligation, or that any party will "endeavor" (as opposed to
being required) to comply with the requirements of the certificate.
9. It is acknowledged by the parties of this agreement that all insurance coverage required to
be provided by Contractor or any subcontractor, is intended to apply first and on a primary,
noncontributing basis in relation to any other insurance or self-insurance available to City.
10. Contractor agrees to ensure that subcontractors, and any other party involved with the
project who is brought onto or involved in the project by Contractor, provide the same
minimum insurance coverage required of Contractor. Contractor agrees to monitor and
review all such coverage and assumes all responsibility for ensuring that such coverage is
provided in conformity with the requirements of this section. Contractor agrees that upon
request, all agreements with subcontractors and others engaged in the project will be
submitted to City for review.
11. Contractor agrees not to self -insure or to use any self-insured retentions or deductibles on
any portion of the insurance required herein and further agrees that it will not allow any
contractor, subcontractor, Architect, Engineer or other entity or person in any way involved
in the performance of work on the project contemplated by this agreement to self -insure its
obligations to City. If Contractor's existing coverage includes a deductible or self-insured
retention, the deductible or self-insured retention must be declared to the City. At that time
the City shall review options with the Contractor, which may include reduction or
elimination of the deductible or self-insured retention, substitution of other coverage, or
other solutions.
12. The City reserves the right at any time during the term of the contract to change the amounts
and types of insurance required by giving the Contractor ninety (90) days advance written
notice of such change. If such change results in substantial additional cost to the Contractor,
the City will negotiate additional compensation proportional to the increased benefit to
City.
13. For purposes of applying insurance coverage only, this Agreement will be deemed to have
been executed immediately upon any party hereto taking any steps that can be deemed to
be in furtherance of or towards performance of this Agreement.
14. Contractor acknowledges and agrees that any actual or alleged failure on the part of City
to inform Contractor of non-compliance with any insurance requirement in no way imposes
any additional obligations on City nor does it waive any rights hereunder in this or any
other regard.
15. Contractor will renew the required coverage annually as long as City, or its employees or
agents face an exposure from operations of any type pursuant to this agreement. This
obligation applies whether or not the agreement is canceled or terminated for any reason.
Termination of this obligation is not effective until City executes a written statement to that
effect.
16. Contractor shall provide proof that policies of insurance required herein expiring during
the term of this Agreement have been renewed or replaced with other policies providing at
least the same coverage. Proof that such coverage has been ordered shall be submitted prior
to expiration. A coverage binder or letter from Contractor's insurance agent to this effect
is acceptable. A certificate of insurance and/or additional insured endorsement as required
in these specifications applicable to the renewing or new coverage must be provided to
City within five days of the expiration of the coverages.
17. The provisions of any workers' compensation or similar act will not limit the obligations
of Contractor under this agreement. Contractor expressly agrees not to use any statutory
immunity defenses under such laws with respect to City, its employees, officials and
agents.
18. Requirements of specific coverage features or limits contained in this section are not
intended as limitations on coverage, limits or other requirements nor as a waiver of any
coverage normally provided by any given policy. Specific reference to a given coverage
feature is for purposes of clarification only as it pertains to a given issue and is not intended
by any party or insured to be limiting or all-inclusive.
19. These insurance requirements are intended to be separate and distinct from any other
provision in this agreement and are intended by the parties here to be interpreted as such.
20. The requirements in this Section supersede all other sections and provisions of this
Agreement to the extent that any other section or provision conflicts with or impairs the
provisions of this Section.
21. Contractor agrees to be responsible for ensuring that no contract used by any party involved
in any way with the project reserves the right to charge City or Contractor for the cost of
additional insurance coverage required by this agreement. Any such provisions are to be
deleted with reference to City. It is not the intent of City to reimburse any third party for
the cost of complying with these requirements. There shall be no recourse against City for
payment of premiums or other amounts with respect thereto.
Contractor agrees to provide immediate notice to City of any claim or loss against Contractor
arising out of the work performed under this agreement. City assumes no obligation or liability by
such notice, but has the right (but not the duty) to monitor the handling of any such claim or claims
if they are likely to involve City.
Attachment B
Revize, LLC Proposal
AhILVA riAh
Prepared by Thomas J. Jean - Thomas.Jean(&revize.com
Ph: 248-269-9263 x8035 Fax: 866-346-8880
www.revize.com October 27. 2022
Revize Government Websites Proposal
Table of Contents
Revize California Clients!
3
Revize Clients!
4
Company Profile
9
Proposed Content Management System (CMS) Software
11
Curated Search
25
Third Party Integrations
26
Design Guidelines
27
Choose Your Designer
29
Government Project Experience
30
Government Account References
39
Project Planning and Setup
45
Timeline
47
Training and Documentation
55
Hosting, Maintenance, and Support
59
Revize Website Analytics
65
Revize Project Team
67
Revize Quote
71
Add Alternate - Intranet
72
Options
72
Included Features
73
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Revize California Clients!
• Arcadia, CA
• Bellflower, CA
• Burlingame, CA
Burlingame Intranet, CA
Camarillo, CA
Corcoran. CA
• EI Dorado Hills, CA
• Fortuna, CA
Hillsborough Recreation, CA
Monterey, CA
• San Marino, CA
• Pacific Grove, CA
• Rolling Hills, CA
• And Many More!
www.arcadiaca.gov
www.bellflower.org
www.burligame.org
www.burlingameintranet.org
www.citvofcamarillo.org
www.citvofcorcoran.com
www.eldoradohillscsd.org
www.friendlyfortuna.com
www.hiIIsboroughrecreation.com
www.monterey.org
www.citvofsanmarino.org
www.citvofr)acificgrove.org
www.roIIing-hiIIs.org
Colleen Roberts, New Bern, NC - Public Information Officer
"Revize is a beehive of creative thinkers who are interested in pi
your organization's communication objectives front and center.
They're extremely easy to work with and they're engaged every
of the way. Before, during and after Revize did our site build, the
were super responsive any time we had questions or concerns. F
they're always open to new ideas too. We couldn't be happier!"
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Revize Clients!
• Arcadia, CA
Clark County, NV
Des Moines, IA
• Gatlinburg, TN
• Glencoe, IL
• Largo, FL
• Myrtle Beach, SC
• New Bern, NC
• Olympia, WA
• St. Petersburg, FL
• Troy, MI
• And Many More!
Revize Government Websites Proposal
www.arcadiaca.gov
www.clarkcountvnv.gov
www.dsm.city
www.gatlinburgtn.gov
www.villageofglencoe.org
www.largo.com
www.citvofmvrtlebeach.com
www.newbern-nc.org
www.olvmr)iawa.gov
www.stipete.org
www.troymi.gov
Michael Bruckner, Assistant to the City Manager,
City of Arcadia, CA
"Revize has done it again! Another game changing, cutting
edge website that moves the industry forward by connecting
citizens to services in as few clicks as possible."
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Dear City of Rosemead Website Selection Committee
Thank you for considering Revize as your web development partner. For nearly two
decades, Revize has been a leader in providing high-quality, government -compliant
web solutions. A myriad of industry awards and hundreds of satisfied clients stand as
a testament to the quality and value of our work.
Every member of the Revize team understands that your website is more than a
website. It's a valuable resource that can help you build a better community.
Visitors are drawn to websites that are appealing yet functional, user-friendly with a
plethora of services, and accessible on a wide range of devices. A Revize website will
allow your residents and businesses to easily fill out and submit documents, review
and pay bills and taxes, perform searches to answer frequently asked questions and
perform a suite of other tasks that would otherwise require staff assistance. What's
more, a Revize website will enable you to increase staff productivity and decrease
costs by reducing off-line departmental operations.
Some of our great clients in include:
• City of Largo, FL
• New Bern, NC
• City of Arcadia, CA
• City of St. Petersburg, FL
• City of Des Moines, IA
• And Many More!
www.largo.com
www.newbern-nc.org
www.arcadiaca.gov
www.str)ete.org
www.dsm.city
We will work closely with you to design and develop a dynamic, functional and easy
to navigate website that will perfectly fit your community. Then we empower you to
control your digital presence with the industry's best administrative management
applications. Revize training ensures that your team has the skills needed to expertly
update and manage website content and delivery.
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Government clients select Revize because we can help them
• Effectively engage residents.
• Enhance their web presence and build an online communications center.
• Empower non-technical web content editors and administrators to easily execute
changes.
• Implement a scalable solution that allows them to affordably grow their web
presence for the long term.
"Revize Websites build engagement
with your constituents."
We have worked hard to establish a reputation for creating online community
websites that engage, inform, and increase participation of your community. With
our help, your community's website can serve your residents better, inspire them
more, and get them actively involved in your government.
Please contact me if you have any questions at all.
Sincerely,
Thomas J. Jean
Project Manager
248-269-9263 x8035
Thomas.JeanC&revize.com
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Vendor Experience and Development Criteria
Thank you for considering Revize Software Systems for your new website project.
We understand the importance of this undertaking and know how motivated your
government/community is to selecting the right vendor; one who will work with you
through all the steps required to build the perfect website featuring a plethora of
high quality online services that your constituents will want to use regularly.
In more than two decades of working with government leaders, as well as through
nationwide surveys, we have learned that the key to choosing a website vendor is
finding the right balance between the total cost of the solution and the quality of the
design, online apps and user functionality. In simpler terms, you need a solution that
works for you and serves your constituents.
About Us
With approximately 2,500 government websites launched nationwide, Revize
Software Systems is one of the industry's leading providers. We credit our rapid
growth to our 20 -year track record of building award-winning government websites
and content management systems. When you work with Revize, you're not just a
client, you become part of the Revize family and will receive the service and support
you need and expect! We are among the most highly respected government website
experts in the United States and we proudly stand by our work.
Our Innovative Responsive Web Design (RWD) and Web Apps
Revize has been a pioneer in implementing the latest trends in design by using
Responsive Web Design (RWD). This technology ensures that site visitors have an
optimal viewing experience — easy reading and navigation with a minimum of
resizing, panning, and scrolling — across a wide range of devices, from desktop
monitors to mobile phones. RWD provides flexible and fluid website layouts that
adapt to almost any screen. When you implement a dynamic new website powered
by Revize, you will not only get an outstanding look, layout and navigation, but you
also receive 24/7 access to our Government Communication Center for residents,
business and visitors.
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Here you will find the communication tools you need such as:
• Public Service Request App
• Calendar of Events
• E -Notification Modules
• On -Line Payment Portal
• Facilities Reservations
• News Center with Facebook/Twitter
Integration
Our Award -Winning Government CMS
• Emergency Alerts
• Online Forms / Survey Tools
• E -Newsletter Applications
• Job Posting and Tracking Module
• Public Records Request Tracker
Revize is renowned as a leader in providing practical, high-value, easy to use content
management software Government CMS. This simple -to -use yet powerful solution
enables clients to manage their online presence with high functionality and style.
With applications such as an online document center, public service request app,
public records request tracker, agendas and minutes, frequently asked questions and
more, Revize ensures that our clients have the tools they need to make information
and services available for website users at the click of a mouse.
Quick Deployment, Personalized Training and Support
Revize addresses time concerns by completing websites in considerably less time
than our competitors. And because our software is so easy to use, we are also able to
effectively train our clients in less than half the time it takes our competitors. Our
training program is customized based on each client's needs, and we provide hands
on training the way you want it - either onsite or off site through web conferencing
tools. We pride ourselves on the skills of our support staff, who are responsive,
�^ I helpful. Our online support portal is available
>ue tracking and management. We also provide
it support during regular business hours.
Did you know?
Our technical support staff are trained
developers. When you call for tech support,
you'll be speaking to staff with direct
knowledge of development!
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Company Profile
FOUNDED HEADQUARTERS PHONE WEB SITE
1995 1S0 Kirts Blvd. 248-269-9263 ww` ,revize.com
Troy, MI 48084
Revize Software Systems was founded in June, 1995 as a "new media" development
company specializing in the creation of interactive web design, multimedia content
delivered on CD-ROM, and video production. Since then, Revize has made an
unsurpassed name for itself in the web/internet industry as THE master of
government website design, which remains our specialty. We now boast more than
2,500 websites launched in North America and have created acclaimed website
designs for hundreds of municipalities and counties, as well as government
departments and agencies. In September, 1996 as the Internet was becoming a
world-wide reality, Revize began developing a Web Content Management System
(CMS) for the government market to enable non-technical contributors to quickly
and easily update content on their websites. The result was the creation of our state-
of-the-art Revize Government CMS. Our mission has always been to enhance the
communications of government organizations nationwide with their varied and
valued audiences. This is based on our vision statement, which reads:
"The empowerment of people
through simplified information
management technologies."
Focused exclusively on creative web design, government web apps and content
management technologies, Revize continues to invest in its technology, continually
adding new capabilities and features that manifest our vision. While many
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municipalities choose Revize to develop and cost-effectively manage their website
content, clients also use Revize as an information -sharing platform. Our suite of
Revize Government web -based solutions has proven valuable as a powerful
technology that empowers clients to build and maintain sophisticated web sites, all
while using the Internet and internal Intranets/Extranets to acquire, analyze, process,
summarize and share information - ensuring that the right people always have the
right information at the right time.
"We are proud of our award winning web designs,
technologies, continued innovations to build
government centric modules and apps, web content
management, training and support capabilities. We
are especially proud of being recognized as one of
the industry's top government website experts and
innovators. We are committed to pursuing the
continued evolution of all our services to provide
increased value to our government clients."
Did you know?
Revize has won national awards for our
websites!
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Proposed Content Management System (CMS) Software
Revize Government CMS User Interface
1, Revize CMS User Interface Home Page
Island
Paradic,
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2. Users simply browse to a page that they want to edit, select the Login button,
and then insert their Login Name and Password into a login screen as shown below.
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3. Edit buttons appear on the page after the Login executes. Based on users
roles/permissions, the appropriate buttons are displayed.
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4. The input form appears as shown below. Content Editors can change banner, page
heading and the content displayed in the center of the page. Notice the content is
changed using a "Word Like' editor.
Edit this page
I V S `' S F i i• l e
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After the page is "saved", the page can be sent to an approver for review or
immediately published to the web site.
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System Functionality
Citizen's Communication Center Apps
DOCUMENT CENTER APP
Revize helps clients save thousands of dollars each year in employee time and
resources with our Document Management Center. Using this module you can create
and archive the documents your site visitors need: applications, brochures, manuals,
policy and data sheets, research
papers, meeting minutes, and more.
By providing all of your documents
online, your site visitors can access
them 24/7 - usually within two clicks
-- and you won't incur any printing
or postage costs.
FAG
FAQ's make it easy for site visitors to find answers to common questions and will
greatly decrease the number of calls coming into your switchboard each day. In fact,
within six weeks of a Revize website launch, our clients typically experience a
significant decrease in the number of daily phone calls... some by as much as 23%!
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E -NOTIFY
Many of our municipal clients include an email/text notification option on their
Meeting Minutes and Meeting
Agendas pages so that interested
citizens can sign up for automatic
updates anytime there is a new
posting.
JOB POSTING
Revize's job postings app allows your site visitors to view and apply for open
positions online. Postings are removed automatically based on the job expiration
date input by your HR personnel. You can provide as much detail as you like and link
to or upload any number of files that
fully describe the job position. Best
of all, with the form fill interface, new
openings can be posted in minutes
by non-technical staff.
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INTERACTIVE MAP
Not only does the Revize CMS ensure that your site is easy for visitors to navigate,
we've made it even easier for them navigate the real world surrounding your
location. Specific buildings, parks, bike paths, mass transit stations, nearby
businesses, tourist attractions,
parking lots, voter polling locations,
and more are incredibly easy to
identify with the familiar Google
Maps highlighted with Pins.
CALENDAR APP
The Master/Sub Calendar provides an easy-to-use tool to enhance usability and
encourage the communication of events both internally and externally. It provides
visibility and transparency into
activities, meetings, and events with
a visually appealing display and easy
to find event contact information.
The ability to insert recurring events
saves time by allowing you to create
the event once then repeat
automatically; great for Board and
City Council meetings.
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NOTIFICATION CENTER
You can't fool or control Mother Nature. But you can protect members of your
community from her wrath. Posting e
mergency notifications on your home page, any other page, or throughout your site,
this module allows your content editor to accurately explain the situation and
instruct members of your community on the next steps to take.
BID POSTING
The Bid Postings App provides a simple and easy-to-use method for organizing and
presenting bids, RFPs and RFQs online for vendors or local contractors interested in
providing products and services to your community.
BUSINESS DIRECTORY
Ideal for municipalities, chambers of commerce or any membership organization, this
module allows you to easily create and maintain a searchable directory for either
members or businesses within the website. Listings can be added, removed and
categorized by non-technical staff in a simple table interface.
NEWS CENTER WITH FACEBOOK INTEGRATION
Many of our municipal clients include an email/text notification option on their
Meeting Minutes and Meeting Agendas pages so that interested citizens can sign up
for automatic updates anytime there is a new posting.
ONLINE FORMS
Using this module, you can create -- from scratch -- an unlimited number of online
forms on any page of your site using various field options such as long answers, radio
buttons, drop-down lists, multiple choice, etc. Having online web forms provides a
quick and easy alternative for users to communicate with you and provide important
feedback, opinions or complete tasks online. These forms can be used to have web
visitors contact you with questions, comments and requests, give feedback,
volunteer, or to sign-up for various events, activities or programs.
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QUICK LINKS
The Quick Links module allows site visitors to navigate to their areas of interest,
much like FAQs. Examples for users: Where do L. Get Registered for Summer Camp
Where do I... Get a Marriage License.
SHARING APP
Provides a one click drop down to multi -social media and utility
buttons. A common widget used on the web, it is intuitive and
easy to use.
SLIDING FEATURE BAR
This feature is a mainly for visual appeal. It helps to break
up pages with an interesting slide bar that can be populated
with any subjects or areas that you want to draw attention to.
For example, you may want to feature Parks & Rec, Landmarks
and Tourist Attractions.
TRANSLATOR
Revize integrates the Google Translator into your website
templates and translates from English to over 40 other
international languages. Provides users a large visual display at
the top of the web page to choose any language to convert
the text into.
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Citizen's Engagement Center
Apps
PUBLIC SERVICE REQUEST APP
This app allows residents to submit requests based on a map view. Each time an
issue is submitted, a staff member will receive an email notification. From there they
are able to respond directly to the requests. Photo submission, automatic esclation,
mobile app integration, and archived reporting make this one of our most powerful
features!
CITIZEN REQUEST CENTER
This app allows customers, residents, participants, students, or any website visitor to
post requests online. By the use of a drop down menu, individuals can forward the
request, idea, or comment to the party of interest. That item is then forwarded via
email to the proper recipient. You can add or delete department names as well as
individuals in the drop down menu at any time. Captcha is integrated to ensure each
request is genuine and not a spam.
PUBLIC RECORDS REQUEST TRACKER
This app allows public to order copies of the public records maintained by a
municipality. The request is routed to the record custodian within a department and
automated response is generated with a unique tracking number. The system allows
the full tracking, correspondence and online handling of all types of public record
request. The record request form is very flexible and customizable for every
municipality.
CITIZEN CONNECT
This app helps open up the lines of communication between administrators and their
constiuents, increasing transparency and contiuent interaction. It is a blog that
features the option to allow constiuent comments for feedback (comments can be
moderated before being published to the website).
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Revize Government Websites Proposal
PARKS RESERVATION
This app allows the display of parks shelters and their amenities and to
manage their availability to the public. A website visitor can search
for facilities by type available, review the amenities for each
facility and easily reserve the facility including the
option to pay for its use.
ONLINE BILL PAY �...
Allows clients to set-up secure on-line payment
processing for credit card transactions. Can
be used for utility and tax payments;
Purchasing items on-line; or making donations
to non-profit organizations.
RSS FEED
Site visitors will be eating out of the palm of your
hand with our RSS feeds module. Revize's CMS allows
customers to generate RSS (Real Simple
Syndication) feeds for any genre of news or
events. RSS feeds are a trusted way to
communicate important information to site
visitors while ensuring that they remain
engaged with your organization and
regularly return to your site.
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Staff Productivity Apps
AGENDA POSTING CENTER
Using this app, you can upload agendas, meeting packets, meeting minutes,
proposals for review, and more, all into one area on your website for easy access and
review before, during, or after each meeting. Old meeting agendas and information
are archived per meeting for quick access at any time.
JOB POSTING APP
This app allows you to post a job and receive resume submissions online. Candidates
can fill in all the fields and submit the job application online. Once the job application
is submitted, a link to the filled in application form will be emailed to the responsible
HR person which they can view, print and file for their records.
IMAGE MANAGER
Allows approved staff to upload images from their computer or network folders. This
very simple interface allows you to upload new pictures and stores uploaded pictures
for reuse. Each department can create their own image folders and organize image
libraries by department. Also, obsolete images can be deleted from the image library.
INTRANET
Provides a Dynamic CMS -enabled area with secure login to build out an entire
Intranet for employee specific information only. It benefits your employees to have
an internal organization landing page that can be updated with news, events, alerts
and many of the same modules used on the extranet.
LINK CHECKER
When a new link is created, the Revize system checks if the URL (link) is valid or not.
If not, an error message will be displayed. This benefits the Content Editor by double
checking bad links before they are saved on your website.
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Revize Government Websites Proposal
MENU MANAGER
Allows approved content editors to add or edit site -wide top navigation, department
or section specific links (e.g. left or right navigation). This feature gives you control
to change and update the Navigation menus of your website for continuous
improvement.
NEWS LETTER APP
The system allows non-technical staff to build attractive, informative newsletters and
disseminate them with one click to everyone on your distribution list. Activity metrics
include emails sent successfully to help you validate email addresses. The application
provides the ability to import contact lists, upload images, add groups, assign
contact lists to groups, as well as export lists.
ONLINE FORM BUILDER
Having online web forms provides a quick and easy alternative for users to
communicate with you and provide important feedback, or complete tasks online.
These forms can be used to have web visitors contact you with questions, comments
and requests, give feedback, volunteer, or to sign-up for various events, activities or
programs.
WEB CONTENT ARCHIVE
Your site history will never be a mystery because all content edits for your site are
archived on the Revize CMS database. Your content editors can click on the History
button to view previous versions of a particular page or content block from your site.
WEB CONTENT SCHEDULE
This feature eliminates the possibility of having dated or past events being promoted
on your site AFTER the event has passed, thus potentially undermining the perceived
accuracy and currency of the site's content in the minds of your audience.
Revize Government Websites Proposal
AUDIT TRAIL
This is a powerful administrative tracking tool that provides reports on the content
change activities of any webpage within the system. The administrator can gauge
how often the site is updated, which departments are most active; and also use the
audit trail for recovery of data if necessary.
AUTO SITEMAP TOOL
Revize CMS provides this tool to automatically generate a sitemap. Anytime a new
page is added or deleted from the system, the sitemap will republish to show the
change. An up-to-date sitemap is very critical to boost the ranking of your website in
different search engines.
HISTORY LOG
Administrators can view all the archived versions of any web page and restore any
old/archived page. It is a very useful feature for referring to any archived legal
documents or press releases.
ROLES/PERMISSION SETUP
Our CMS uses a role based authentication system where you can add individual user
accounts and assign them system roles like Editor, Developer, Administrator,
Workflow Approvers etc., or you can add roles for each department and assign
department -specific roles to each user.
SECURE SITE GATEWAY
Provides a secure login area for either users of an intranet or users to access
information not available to the general public. Once users are set-up with a secure
login ID, they can manage their own password changes as necessary.
WEBSITE STATISTICS
Revize integrates Google's Web Analytics tool to track number of site visits, website
traffic sources, etc. Your website administrator can run various reports to collect
important data on the usage of your website.
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WORKFLOWS BY DEPARTMENT
Provides a method for Supervisory Oversight of content updates. The process allows
an authorized "approver" to compare the current page with the proposed new page
content (side-by-side) for easy review and comparison.
"Our innovative solutions are
custom-tailored to meet the needs
of each individual client."
Did you know?
4i
m
Revize installs new features into your content management system on a rolling basis!
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Mobi e Device and Accessibility
Apps
ALT -TAGS
Use of alt tags for images, a required part of the Revize
CMS image manager feature, allows vision
impaired individuals to understand the
content of the image. 441e��
FONT SIZE ADJUSTMENT
Provides the ability for users to change
font size by clicking button to reach their
desired size. Helps those with low vision
to easily read information on your website.
RESPONSIVE WEB DESIGN
Revize uses pixel rendering Responsive Web
Design to accommodate better viewing of text
and graphics for any size screen, i.e., smart
phones, tablets, iPads and iPhones.
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Curated Search
If desirec, your landing page will include our curated "Smart" search feature feature
that you see on this site https://www.arcadiaca.gov/. It's something we just recently
launched and will be rolling it out to sites throughout the year. We put a ton of
development work into it to make it the best in the industry. It allows you to decide
which search term comes up based on what's typed in. So you can direct traffic to
specific pages on the site (or outside of the site if you want). Rather than being
subject to the whim of google/bing. It also allows search terms to still come up
based on synonyms and misspellings. For example, start typing something like
"Water" into the search and you'll notice the functionality brings up results for
"Water and Sewer." But, you can also type in "H2O" (a synonym) and the same result
will come up. Even cooler though, if you type in "wtr" (a bad misspelling), the
relevant result still comes up. So this is a great feature that will allow you to have
total control over the search.
ARC DIA
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Third Party Integrations
During the project we will audit your current third party platforms, and find the best
way to integrate. In addition, we are routinely keeping up with industry trends and
integrating applications that we believe will be helpful for our clients.
Third Party Integrations & Custom Development
• Revize, having previously developed a stratgey for each of your integrations will build out these
assest during this phase
• Revize will review all developed assets for functionality. The development team will review
functionality, style sheet, and formatting checking for errors and verifying that site matches
approved design mockups.
• Any custom needs identified earlier in the project will be executed during this phase and tested
for quality assurance.
• ADA programming and beta site review with the client
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Design Guidelines
Thank you for considering Revize as your web
design partner. Revize has built websites for
hundreds of cities and counties across the
U.S. With us, we make the design process fun,
engaging, and effective. Not only is our
design team super -talent, they have also
designed some of the most breathtaking
websites for many iconic places across the
country. With the input of the City project ;
team and other stakeholders, we plan to
design a next -generation website that the
community will be proud of for years to
come!
First, we will tailor the entire project to
the unique needs of your community.
Rather than using a cookie -cutter
approach, we will use data and research
to drive the project plan. It all starts with
our project planning and analysis. That
process will includein-personstakeholder
meetings. We will also implement heat
Revize Government Websites Proposal
uw 0000
MWA
mapping technology on your current
website to map out where your users spend
most of their time and why. Along with online
surveys and previous analytics, this
information is put together in a written report
for your review with our initial wireframe
designs. The wireframes will include custom
designs for each department. So the data will
drive our project process.
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NEWS & NOTIFICATION CENTER
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Beyond that, we will let your team view our previous design work as well as the
portfolios of each designer here on the Revize staff. And, if you prefer, we will let you
pick the designer that leads the team for your project!
After you have chosen your designer, they will colloborate with your team, a Revize
project lead, and the Revize design team to develop all of the visual assets for the
new website.
These assets will include, but are not limited to:
• Color palettes
• Mood Boards
• Brand Guidelines
• Style Tiles (Screenshot Example Below)
• Wireframes
• Multiple Homepage Mockups
• Multiple Inner Page Mockups
• Key Feature and Website Process Mockups
• Much More!
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Choose Your Designer
During the project, Revize will let you pick your designer. In either a blind or non -
blind review, you will have the opportunity to evaluate each designer's previous
portfolio of work. From there, you can decide which designer you believe will work
best with your unique needs.
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Revize designers
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Government Project Experience
The City of Arcadia, California
www.arcadiaca.gov
Horizon Interactive Award Winner
Details:
The City of Arcadia, California chose Revize because they wanted a website that
stood out from all of the others in Los Angeles County. In this site, we built unique
designs for the city, recreation department, and library. Each one has its own unique
look and feel while maintaining the brand. This site also includes our proprietary
"curated search" feature. This feature puts you in control of the search results on the
site. You get to decide which results display based on the search criteria your users
input into the search. This allows them to find the results they are looking for
instantly!
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The City of New Bern, North Carolina
www.newbernnc.gov
Details:
New Bern, North Carolina wanted a design unlike any City out there. With this design
we pushed the limit of what people think when they see a City website. We
integrated a drone video that plays on the full width homepage. In addition, this site
features more scrolling than you may notice on more traditional websites. That is a
good thing! Users are now, more than ever, viewing websites on their hand-held
devices. Some estimates say this is as high as 60% of all internet usage! With more
scrolling we are able to give the user a lot of information, without having to squeeze
it into such a small space. We use images, icons, and interactive features to create an
experience for the user. This type of design also allows us to extend the City's brand
in a way that is unmatched in the industry!
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The City of Olympia, Washington
www.olympiawa.gov
Details:
-L
The City of Olympia, the Capitol City of Washington, presented a unique opportunity
for Revize and the City's web team. This website features an extremely innovative
homepage. As users scroll from one section to the next, they can explore different
trending topics, services, news, events, and much more in an extremely modern
fashion. We built this website to be one of the most visually inspiring, but also most
functional websites in the United States. With the unique design coupled with
features such as a curated "smart search" feature and online interactive forms, this
website makes a strong case for that title!
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Tipton County, Tennessee
www.tiptonco.com
Details:
Tipton County is located on the Mississippi River north of Memphis and is one of the
fastest growing counties in the state. Because of this fact, the website needed to
refocus its attention. In addition to resident services, this website has a focus on
economic development. To achieve this, we started off by integrating a drone video.
That video instantly showcases the growth in industry that Tipton is experiencing. As
you scroll down the website, this business -friendly atmosphere is intertwined with
resident engagement features. Each department has their own icon that is used to
identify them uniquely. The interior pages have distinctive features that make them
stand out as if they were stand-alone websites. With its service for residents and its
appeal to the business community, this is the next generation of government
websites.
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The Village of Glencoe, Ilinois
www.villageofglenceo.org
Details:
The Village of Glencoe is beautiful community on the shores of Lake Michigan just
north of Chicago. This website brings together an amazing design with a full suite of
web apps to engage Village residents. Smooth transitions from the home page to
interior pages of this website allow users to find exactly what they are looking for
easily. The Revize Public Service Request App, Village Manager's Blog, fillable online
form database, and a high traffic featured news and headlines area round out this
website!
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The City of St. Petersburg, Florida
www.stpete.org
Details:
As Florida's 51h largest, St. Petersburg is an iconic City with something to offer
everyone. Because St. Pete is a longtime Revize client, their team worked very
closely with ours and actually provided their own design concepts. We did the
integration/pre-launch work and their staff was with us every step of the way. Inner
pages are flexible to allow departments to have dedicated pages with a cohesive feel
across all pages. Social media feeds from Instagram, Flickr, Facebook, Twitter, and
YouTube all on the homepage! St. Petersburg also users the Revize API to develop
their own templates. This website is an elite representation of the power and beauty
of the Revize process.
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City of Des Moines, Iowa
www.dsm.ci
IEWS & EVENTS
Details:
The City of Des Moines, Iowa came to Revize for a website that was completely
different. Coming from an internally developed site, they wanted to work with a
vendor that could lead them to a new way of interacting with their users. Page
layouts were created to allow unique interaction with the City. This included board
listings, Q&As, interactive park directories, plain language, and a resident focused
navigation. We also incorporated some of their internal databases and features that
had been built internally. This site improves the online experience for residents,
business owners, and visitors!
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City of Largo, Florida
www.largo.com
Details:
Largo, Florida wanted a website like no other. Through a collaboration between the
city marketing team and Revize, we were able to create this award winning website.
Each page in this website was designed to uniquely fit the needs of the community.
We also built unique designs for the city parks, library, and theater. The navigation
within this site is built based on services rather than department silos. Overall this
website brings together an amazing mix of design expertise and functional clarity to
create a great user experience!
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The City of Troy, Michigan
www.troymi.gov
Details:
The City of Troy wanted a website to increase ease of communication to all of their
audiences. In addition, the city has been experiencing an economic resurgence
particularly in the technology sector. In fact, Revize headquarters are in the City of
Troy! This project included custom designs for The City, Library, and Recreation
Department. Integration with the City's existing 3rd party software was a major
linchpin of this project. Included is a live -searchable "How Do I" section that narrows
down results as the user is typing. This allows any user to easily find what they are
looking for regardless of which department it exists under.
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Government Account References
Client: City of Wylie, TX
Craig Kelly, Public Information Officer
Office: (972) 516-6016
Email: craig.kellv(&wylietexas.gov
Website: www.ci.wylie.tx.us
Client: City of Olympia, WA
Joshua Linn, Website Administrator
Office: (360) 570-3782
Email: JLinn(dci.olympia.wa.us
Website: www.olympiawa.gov
Client: City of Arcadia, CA
Michael Bruckner, Assistant to the City Manager
Office: (626) 574-5433
Email: mbruckner(abArcadiaCA.gov
Website: www.arcadiaca.gov
Client: Tipton County, TN
Shawn Anderson, GISP Director
Phone: (901) 476-0234
Email: sanderson(a)tiptonco.com
Website: www.tiptonco.com
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Why Choose Revize?
We Have Government Specific Experience and Outstanding Client Testimonials
You can rely on Revize and our 20 years of experience building and maintaining
websites for municipal, county and government agencies of all sizes throughout
North America, to deliver a customized site design that improves layout, navigation,
usability and content. Using Revize ensures that your website will be reliable, W3C
and ADA compliant, and allow for easy integration with existing or future web
applications and third -party software. But there's no need to take our word for it --
we encourage you to peruse our massive file of testimonials from our many satisfied
clients.
We Will Build a Government Communication Center that Works for Your
Community!
The Revize website design, Government CMS and interactive tool sets have been
developed exclusively for our government clients to help them effectively
communicate with their key target audiences such as residents, businesses and
visitors. Some of our most popular website and Government applications and
modules include: a new and improved Online Calendar, the comprehensive Forms
Center, our News Center with real-time social media connectivity, Emergency Alerts,
E -Notifications, Citizen Request Tracker, Parks & Shelter Reservations System,
Document Center, and Online Payment Portal.
"We Build Superior Technology
into Every Website with GMS
Performance & Reliability That's
Second to None."
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What sets Revize apart from other companies? Revize's superior technical
architecture, unsurpassed staff expertise and highly effective publishing engine
provide our government clients with the most reliable website solutions in the
industry today. By ensuring our client's data security and providing redundant server
architecture and back-up data centers, Revize has a nearly 100% up -time rate. Plus,
our clients never have to worry about data loss or data corruption because of our
instantaneous back-up process and our data center's tape back-up processes. Revize
believes that investing a higher percentage of our profits into our technology and
security makes us the best choice for the short and long term for governments
seeking the best value for their community's website.
"We Always Provide Knowledgeable,
Friendly and Responsive Service!"
All this, and a reliable IT partner too! Our website development is superior, and our
Government CMS and suite of online apps is easy to learn and administer, but our
24/7 technical support will also be there for you to help you get over the hurdles!
Our technical support team is widely considered to be among the industry's best. We
also provide a sophisticated backup infrastructure which allows us to guarantee
99.99 percent uptime. Plus regular updates and improvements to ensure that your
site will remain current with industry standards and keep running smoothly for years
to come. The Client Owns the CMS License and the Code!
We often hear the question: "What happens if we want to move the website to
another vendor? Do we lose all access or any of our website data?" The answer is
100% NO! As our client, you own the template source code, the CMS, and any data
that you put onto the website. We understand that clients may come and they go,
but we always make sure they know they are just as important to us at the end of our
tenure as they were at the beginning. If you decide to run the CMS in your own
server, we can transfer the CMS license and software to your server as you own the
license and you can run it from your server as long as you want.
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Top Reasons Why Revize gives you the Greatest Value!
• Modern, timeless and unique website design integrated with online Government
apps
• On-time delivery
• Competitive pricing
• Responsible stewardship of the organization's stakeholders
• Full functionality to update and manage your website
• All the tools/apps needed to increase communications with citizens
• An easy CMS to train employees quickly
• Extended phone and email support
• Unlimited Upgrades: Revize provides unlimited upgrades to new and existing
modules at no additional cost to you. Once you invest in Revize, you will receive
free upgrades and feature enhancements for life.
-esponsive website design is second to
•oviding an excellent experience for the
ber of residents, visitors and businesses
7ylieTexas.gov on mobile devices. Our
website's
essive look captures the vibrant culture
of our community.
Craig Kelly, Public Information Officer, City of
Wylie, TX
Did you know?
Revize CMS is one of the most advanced
CMS in the government web design
industry with over 15 years of
development.
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Awards & Accolades
"The project was a collaboration between Revize, who
understood our vision and had the technical expertise to
make it happen"
MaryLee Woods, Deputy Chief Information Officer for the City
NEWS & EVENTS
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The Revize Solution
Project Planning and Setup
What makes Revize unique in its project approach and experience is our thorough
preparation for each individual community combined with the range of website
deployments and creative, customized fit we implement for each client. From small
to large, rural to urban, the Revize project management process guarantees a perfect
fit between the concept of the deployment and the expectations of the client's level
of engagement preferences.
We don't use a "one size fits all" approach because
it doesn't make sense.
However we do use a standard, proven effective process methodology. Each client is
unique and we tailor our process to fit their unique needs. For as long as you are our
client you will have staff dedicated to your account and access to an on-line portal
for communication, design process and on-going support.
Dedicated Accounts Manager: Your dedicated Account Manager will handle all
issues related to your contract, pricing, future product add-ons, and general account
satisfaction. During the initial kick-off meeting, your Account Manager will introduce
you to the team, explain roles and responsibilities, and place you in the very capable
hands of your Dedicated Project Manager and Designer.
Dedicated Project Manager: Your dedicated Project Manager will handle all issues
related to the website design, development, navigation, content, training, timelines
and deliverables, as well as ensuring that feedback and communication occurs
promptly in order to keep the project on -track. Also, the dedicated project manager
will be the point of contact for any future technical support or issues that need to be
addressed during the deployment and post deployment of the site.
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24/7/365 Project Portal Access: From day one, your project and on-going support is
tracked in the Revize On-line Project Portal. The main point of contact you select for
the project will receive an invitation to register, including setting up a secure user
name and password. The Project Portal serves as a communication tool for any
matter pertaining to your website design, development and on-going support even
after your website is launched.
"We guarantee the best support in the industry
that's 24/7 365 by the trained developers &
technicians"
A
Did you know?
Revize will provide a project portal that allows you to check in on the status of your
project at any time!
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Timeline
Phase 1: Initial Meeting, Communication Strategy, SOW 3 Weeks
Phase 2: Discovery & Design
Phase 3: HTML Template Development
Phase 4: CMS Integration & Module Setup
Phase 5: Custom Development & Duality Assurance Testing
(Ongoing)
Phase 6: Sitemap Development / Content Migration
Phase 7: Content Editor and Web Administrator Training
on your new website, final content changes and Go Live
preparation
Phase 8: Go Live
Go -Live (Average)
revi�
The Goverrment Web,
5 Weeks
3 Weeks
4 Weeks
2 Weeks
(Overlaps with Remaining Phases)
2-4 Weeks
2 Weeks
1 Week
16-21 Weeks
Did you know?
The project planning process is designed
to fit your needs. We will adapt our
timeline if your schedule requires.
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Pevize Project Life Cycle
Phase 1: Initial Meeting, Communication Strategy, SOW
Your Revize Account Manager will set up the initial internal project planning meeting
where we will talk about the overall management of your project, establish a timeline,
and devise a Revize-Client Communication Strategy that will keep everyone engaged
and up-to-date on the progress of the project. We will also discuss specific technical
requirements of the project and determine the phases through which those
requirements will be addressed. In addition, Revize will address the content strategy
of the new site, any new content that needs to be written and how to fit the existing
content into the new site, Additionally, as an optional item, Revize will discuss the
process of conducting online surveys to gather feedback from your constituents for
the new website layout and requirements. After this meeting, Revize will develop a
Statement of Work and provide it to the client for review and approval.
Prior to the design kick-off meeting, you will receive our questionnaire to complete
with various answers that will help our designers gather information regarding your
needs and preferences. Our team will also brainstorm ideas and suggestions with you
during the meeting.
The questionnaire addresses various issues such as:
• As a result of a new website design and navigation, what are the main
improvements you hope to achieve?
• What are some key points and areas you may want featured on the Home Page?
• Do you need help with logo design? Image? Marketing & branding?
• What key modules do you want featured in your web site, like Document Center,
Report a Request, News & Events, Events Calendar etc.
• Do you need social media features need to be highlighted in the new site? etc..
Phase 2: Discovery & Design
If there is client approval, we will collect feedback from the residents on the new
design layout by setting up an online survey with a set of standard questions. The
survey questions need to be approved by the client prior to our adding a link from
your current website. This link can also be distributed through other channels like
email, newsletter or any other form of communications you might be using to stay in
touch with your residents. Usually there is a 1- to 2 -week survey period.
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Once survey results have been tabulated and your needs have been determined, you
and your Revize team will participate in a Design Kick -Off Meeting. A senior designer
and team will conduct an in-depth interview, and brainstorm ideas with you about
your vision for the look and feel of your custom website. Our efforts on this project
will extend far beyond placement of provided information within a stunning design.
It's about uncovering how your audience wants to be informed, and applying our 20+
years of web design and development expertise to create the most effective ways of
displaying that information and getting users to access and use your website. We
always strive for nothing less than an award winning design!
Revize Design Principles
The Revize Web Application Developers are not only responsible for the look,
functionality, and performance of your website. They are also responsible for the
security of the web content and web -based applications they create. They ensure
that the code supports secure authentication and authorization, and provides access
control mechanisms as required.
Good design principles are always based on readability, taking into consideration
appropriate font type and size for headlines and text area, as well as line height -
ensuring all page elements are balanced. Our designers also pay meticulous attention
to their use of shadows and gradients. To the layman's eye there may not appear to
be a shadow, however on the website the font will appear sharper (or maybe softer
depending on the amount of shadow used).
Of course color cannot be overlooked. Our designers first take the client's
preferences, official logo colors, and pictures into consideration to create a color
scheme consisting of no more than three colors. We then use variants and hues to
create visual appeal, contrast, eye-catching allure and invoke the overall feeling that
the client desires.
Last but not least is effective use of page elements such as call to action buttons,
social sharing icons, email newsletter sign-up, and promotion areas. The ultimate goal
is to provide an easy to navigate webpage that is informative without being
overwhelming. Therefore, it is the designer's job to guide the client in making
appropriate placement choices for needed items.
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Revize Design Trends
There are some exciting new design trends, and Revize is always on the cutting edge,
implementing the best of these innovations in our websites. We are especially
pleased at how effectively they are proving to be in increasing engagement in
government websites.
#1 Responsive Web Design - The most important development in website design in
years, Responsive Web Design (RWD) automatically conforms and optimizes
websites for any screen size. With the substantial increase in smartphone and tablet
users today, people are going online using a vast number of devices with wildly
different screen sizes. Our websites offer this very important feature of easily and
cleanly conforming to computer, tablet and mobile device screens.
#2 Liquified Content - This is another important trend that address the fact that
information is no longer static or concrete. Instead, content is specifically customized
for each unique user. Liquidity of content enhances the immediacy and flexibility of
content. The more liquid your community's content, the easier it is for residents and
businesses to access this information in ways and via the channels of their choice:
fixed or mobile, interactive and live. Revize is able to effectively make your content
liquid. This will make it adaptable to various situations and, therefore, easy to reuse
in different contexts distributed for a variety of display formats and communication
channels.
#3 Image Tiles - This is a trend that enables developers to display content in a pin
board style of display. Revize now offers this feature, which creates a very visually
appealing display of content, such as pictures or social streams. Image tiles also help
promote engagement by encouraging site visitors to comment or reply to items from
directly within the image tile. This is an especially useful option for web pages
promoting tourism.
#4 Parallax Scrolling - This is a highly advanced, innovative design technique for
sophisticated websites. Parallax Scrolling allows Revize to build websites in multiple
layers, with content that moves across the screen at different speeds as visitors
scroll. This unique design technique is very visually engaging and can help improve
time -on-site metrics.
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#5 Innovative Typography - This plays a very important role in website design,
image and branding, and is especially important for maximizing the look and feel of
the website when accessing it from mobile devices. Our designers are experts in
effective typography and take many factors into consideration when selecting the
type of fonts, font sizes, and colors to be used for a website.
#6 Social Feeds - With the proven ability to strengthen and deepen interpersonal
connections, social networks present a wonderful opportunity for government
organizations to increase community engagement and make governments more
accessible to the people they serve. One method already mentioned for improving
social activity is using pin boards; another is creating a social area or social wall that
combines activity from multiple social networks, like Facebook, Linkedln, YouTube
and Pinterest. Revize offers a comprehensive line of popular social media
applications and networking.
"Over the past 20 years, Revize
has mastered the art of designing
government websites."
Key Phase Objectives & Deliverables:
The following steps are followed while designing new sites
• Establish Needs and Creative Direction: Understand your objectives and
requirements, and provide recommendations for effective online branding
pertinent to your requirements, existing branding and your web audience's
needs. The Revize designer will also conduct his own research in order to capture
the character and "feel" of your area, which will inspire ideas for the overall
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design direction of the website.
• Main Menu Navigation & Home Page Wireframes: Work with you to establish
a main -level navigational architecture and identify key items accessible from
your home page. This establishes a baseline for the navigational structure, as
well as the preferred content structure (wireframe*) for the home page.
• Page Layout and module placement: We will follow all the best practices to
layout the different features and modules so that they can be easily accessed
by your residents. For example, on the home page there will be sliding picture
gallery and quick link buttons for Notify Me, Report a Concern, Document
Center, FAQs etc. Also the news and announcements module and events
calendar would be integrated into the website, along with the Social Media
Center.
Please Note: The home page "wireframe" will simply serve as a realistic
guideline in terms of content placement, but will not include the final text
nor final imagery for this phase. Please see a sample wireframe to concept
development snapshot in the next page.
Did you know?
Revize will provide a 100% from scratch design with a satisfaction guarantee!
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Wire Frame to
Concept
• Design Deliverable: The design
concepts for this phase will be
based on one or possibly two home
page layouts. The client will review
and provide design feedback to
the designer for changes. Revize
asks that clients have no more ;
than three iterations of changes
up to the point that the final
concept is approved.
• Final Home Page Sign Off:
When all changes have been
made, Revize will present your
final home page design and
layout for approval. Customer
approval is required to proceed
to the next phase, the inner
pages of the website, and the
process repeats itself before the
actual HTML & CSS is written.
• Final Inner Page Sign Off: When
all changes have been made,
Revize will present your final inner
page designs and layouts for
approval. Customer approval is
required to proceed to the next
phase, when the actual HTML &
CSS is written.
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Phase 3: Template Development, CMS Integration
First, the Revize development team will transform the approved designs from mere
pictures into fully -functioning HTML/CSS and Revize Smart Tag enabled web page
templates using the Revize Dreamweaver Extension. The Revize Smart Tags are fully
customizable and allow customers to expand functionality as needed. To maximize
this extensibility, the full Revize Java API is provided to clients with our Advanced
Training Program.
Phase 4: CMS Modules Setup
In this phase, all of the features and modules the client has requested will be set up,
e.g. calendar, document center, picture galleries, alert center, e -Notify, etc. are all
brought to life and made functional while also being tested in the Revize CMS. Revize
enhances current modules and adds new modules continuously, and you will receive
all future updates to modules at no additional cost.
Phase 5: Custom Functionality Development & QA Testing
In this phase and according to your specifications, custom functionality of existing
CMS modules, database scripting and programming, as well as any custom
application development will be executed. The Revize development team will be
interfacing directly with your technical staff to obtain information and test
information exchange and application functionality.
This phase may overlap phases 2 - 4.
In our testing phase, we ensure that your website meets functionality, performance
and security standards. Our QA team uses mock data to test navigation and
interfaces of the templates, along with any custom developed applications or
modules. Additionally, through a series of tests, we perform input validation to
ensure that security mechanisms cannot be bypassed if anybody tampers with data
he or she sends to the application, including HTTP requests, headers, query strings,
cookies, and form fields. We also ensure that when errors do occur, they are
processed in a secure manner to reduce or eliminate exposure of sensitive
implementation information.
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Phase 6: Content Development / Content Migration
Revize will develop all of the pages for your site to make the initial content available
upon site deployment. Our content development and migration experts use the
latest standard formatting practices to develop the navigation and create the most
effective content possible for your website. This includes spelling and style
corrections into the new website.
There are no limits to the number of pages you can
create after you have gone through training.
Revize will implement an effective website architecture with the latest technology
and usability trends so your website visitors can find information in an instant. We
will also assess your current website content and incorporate what you currently
have with additional content to maximize interest and excitement for your readers.
Our content experts are educated in proper writing and terminology, and will use
correct grammar, spelling and punctuation.
Our web designers use creative typography which makes the website more visually
appealing and also plays a role in defining the hierarchy of content to be placed on
the web page. Variations in size and color are used, as well as strategic placement on
the page to highlight certain site areas so the visitors can easily navigate the site.
Effective typography also ensures that your website will look good on desktop,
laptop, mobile and tablet devices.
Phase 7: Training and Documentation
Once your website is ready for you to begin editing, you will be able to easily revise
your content as often as needed. Revize will train you on how to operate the
Administrative and Content Editor functions so you can manage your website. We
typically provide this training on-site; however, we can also provide on-line training
for your staff if you prefer. For your convenience, training materials can be
downloaded from the Revize website. After training, our friendly and responsive
support staff is always here to answer questions and provide training refreshers as
needed.
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Standard Training Agendas
Basic Administrator Training (How to)
• Sign -in
• Create users
• Assign roles
• Set page level permissions
• Set section level permissions
• Configure and set up workflow approval process
Content Editor Training (How to)
• Sign -in
• Edit page content
• Copy/paste content or add new
• Create a file link
• Create a link to another web page or external web site
• Create a new page and link to it
• Insert/update a picture
• Insert/update a table
• Spell check
• Save and Save as Draft
• History of the page content (content archive)
• Create a survey form or any other type of online web form
• Create navigation pages (top/left menus)
• Create new calendar and create/edit calendar events
• Edit metadata
Advanced Administrator Training (How to)
• Run back -end reports
• Run Google Analytics reports
Training on use of specific Modules included, such as
• Emergency Notification Center
• Public Service Request App
• Web Calendar
• E -Notify
• Quick Links
• Document Center
• Form Center
• News Center
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• Frequently Asked Questions
• Request Center
• Bid Posting Center
• Job Posting Application
• RSS
• And more....
Revize Maintenance Covers
• 4 CMS upgrades per year
• Software and modules upgrades (Automatic Install)
• Server Hardware & OS upgrades
• Immediate bug fixes/patches
• Round the clock server monitoring
• Data Center network upgrades
• Security and antivirus software upgrades
• Firewall and router upgrades
• Bandwidth and network infrastructure upgrades
• Remote backup of all website assets
• Tape backup of all website assets
• Quarterly newsletters on major feature updates
• Regular Webinars on CMS features and usage
Did you know?
s
Revize has launched hundreds of municipal and county websites large and small!
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Phase 8: Final Phase: You Go Live!
At last, your website content is complete and your staff is sufficiently trained! The
final phase in the process is to redirect your website domain name from your old site
to your beautiful new one. Once this is completed, Revize will closely monitor the
transfer for the first 24 hours to ensure that everything is working properly. Any
issues that arise will be immediately resolved.
Marketing & Ongoing Consultation
Revize seizes on every effort to make our clients' sites highly visible. We draft press
releases for posting on our website and for distribution locally, and will continuously
monitor your site after it goes live so that you can take advantage of all marketing
opportunities. We also look to submit your site for different awards and recognition
competitions to further maximize your site's exposure.
Search Engine Registration and Marketing
Revize will input all the targeted keywords to make your web pages search engine
friendly, thus enabling users to find targeted information when they do a Google,
Yahoo or any other search on your site.
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Hosting, Maintenance, and Support
Resilient Hosting:
Revize uses Amazon Web Services (AWS) Hosting Infrastructure that is offered in
multiple Regions in the United States and around the World. Each Region is a
separate geographic area completely isolated one from another. AWS Regions are
connected to multiple Internet Service Providers (ISPs) and to a private global
network backbone to offer lower cost and more consistent cross -region network
latency when compared with the public internet
A region has multiple, isolated locations known as Availability Zones (AZ).
Availability Zones are inter -connected through low -latency links. A Virtual Private
Center (VPC) spans across multiple availability zones.
Cloud Computing
Region - Collection of Regional Data Centers
---------------------------------------------------
VPC
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Availability Zone - Availability Zone -
Data Center 1 Data Center 2
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Revize Web Sites are hosted on a Virtual Machine running Windows Server operating
system with Internet Information Service (IIS) as a Web Server. Virtual Machine is an
EC2 instance in AWS terms is hosted inside a VPC in an availability zone of a pre-
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selected region. A number of EC2 are provisioned in multiple locations across the
United States inside a Virtual Private Center isolated from the Internet and the rest of
Amazon Web Services infrastructure to offer faster access to the end-users and to
minimize the impact of an outage, whether of a specific EC2 instance, an availability
zone or an entire AWS region.
Disaster Recovery:
Windows Web Server virtual disk or EC2 Elastic Block Storage (EBS) is backed up on
evey night at 10 PM EST. Additionally, the snapshots or virtual disk backups are
subsequently automatically copied between regions to enable cross -region recovery
capabilities.
Should a Web Site hosted by Revize and monitored in automated fashion become
unavailable, another EC2 instance can be restarted. When that proves insufficient
EC2 instance will be reprovisioned in the same availability zone, a different
availability zone, or, in a different region using the latest snapshot in the matter of a
couple of minutes.
The incoming request, from the Internet traffic, is bound to a static IP address or
Elastic IP in AWS terms that leverages NAT to forward traffic to a running EC2
instance private IP address. In the case of an EC2 instance re -provisioned in the same
region, whether in the same or a different availability zone, Elastic IP is re -assigned to
the new EC2 instance.
Elastic IP is represented to the public internet using CName or A -Host domain name
services entry. In case of an EC2 instance or an availability zone failure, no
adjustment to domain name service is required. In the case of a regional, wide -spread
AWS outage, an EC2 instance is reprovisioned in a different region, re -using the
latest snapshot preserving the content as of the last automated backup. However, an
Elastic IP is specific to the region and, therefore a change to CName or A -Host
configuration is required to point to the disaster recovery regional Elastic IP.
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us -east -1
AZ: us -east -1 a
Web
AZ:
EC2
DR EC2
Web Server
Revize Government Websites Proposal
End-User
C*k
Web Bowser
The Internet
DNS Admin
Cross -Region
Snapshot Copy
JRegion: us -east -2
a
AZ: us -east -2a
DR EC2
Web Server
DR EC2
Web Server
Revize Disaster Recovery Infrastructure Diagram. AZ stands for Availability Zones
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Security/Authorization
Revize takes website security very seriously and we provide our clients with the very
best website protection protocols. Our data centers are located on secure premises
equipped with card -reader access, security cameras and guards on duty 24/7 to
ensure the physical protection from unauthorized entry.
Revize/AWS complies with SOC 1/ISAE 3402, SOC 2, SOC 3, FISMA, DIACAP, and
FedRAMP, PCI DSS Level 1, ISO 9001, ISO 27001, ISO 27017, ISO 27018 and other
programs. Revize is responsible for securing the content, access to the content on
the web server, to snapshots, configurations and infrastructure as a whole.
Our web and network administrators monitor network activity 24 -hours -a -day to
ensure system integrity and protection against threats such as Denial of Service
(DoS) attacks that could corrupt your website or block user access. Maintaining the
secure configuration of our web servers is managed through application of
appropriate patches and upgrades, security testing, vulnerability scans, monitoring of
logs, and backups of data and OS.
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Security Controls, SSL, and Active Directory (LDAP)
• Anti-malware software such as antivirus software, anti-spyware software, and
rootkit detectors
• Shield Plus Security Bundle to prevent DDoS attacks
• Intrusion detection and prevention software (such as file integrity checking
software)
• Host -based firewalls to protect CMS servers from unauthorized access
• Patch management software
• Security and Authentication Gateways
• Content filters, which can monitor traffic to and from the web server for
potentially sensitive or inappropriate data and take action as necessary
• HTTPS (Hypertext Transfer Protocol over SSL), which provides encryption and
decryption for user page requests that require more secure online transactions
• SSL (Secure Socket Layer) provides an encrypted end-to-end data path
between a client and a server regardless of platform or OS
• If you have an existing SSL Certificate we can transfer it to the new website.
Otherwise, if included, we will install a new SSL Certificate upon go live.
• Active Directory (LDAP) is compatable with the Revize CMS. It can be set up
in a variety of configurations. As part of the process we will work with you to
determine which configuration will best meet your needs.
Application Security Authentication
Role -Based Security: Role -based authentication to add individual user
accounts and assign them system roles like Editor, Developer, Administrator,
Workflow Approvers, etc., or department roles and empower the department
to assign specific roles to users.
Permission -Based Security: Ability to set up Content Owners/Editors and
restrict which site pages they are authorized to update
.AL • Global & Department Workflow Management:
Create workflow management and approval
processes where authorized department
personnel become approvers
Did you know?
Revize will host your website and CMS in
at least two completely separate
geographic locations!
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Maximum Response Times
1 hour for crisis issues
• 4-6 hours for critical issues
• 24 hours for normal issues
Revize Support
• 8 a.m. - 8 p.m. EST Phone Support (Monday thru Friday)
• 24X7X365 Portal & Email Support
Dedicated support staff to provide assistance and answer all questions
• New and existing user training
• Training refreshers
• Video tutorials and online training manual
• Automatic integration of enhancements
E -Newsletter module support
• Automatic upgrades of CMS Modules such as Calendar, Document Center,
etc...
Software Maintenance
Revize rolls out two new versions of the Revize CMS, and six to eight product
updates every year. The Revize CMS is continuously enhanced to keep pace with
cutting edge technologies and industry trends. When a software update or new
version is rolled out, Revize will automatically update all servers used by our
subscription service clients.
"As a Revize client, you will rec
access to all enhancements to t
components and modules in th
Revize CMS at no additional
charge."
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Revize Website Analytics
Revize has Custom APIs for Google Web Analytics that is integrated in each of our
client's websites. Analytics makes it easy to understand how your site and app users
are engaging with your content, so you know what's working and what's not. Revize
CMS dashboard for Analytics provides an overall picture of how residents are
interacting with your site, which pages/documents are being viewed most, how
much traffic you are getting in your site across different geographic regions etc. You
can filter and download all sorts of analytics reports for your IT Team and
Management to analyze the data and effectiveness of your website content and
services offered. Below is a graphical view of our analytics dashboard interface, the
data shown is for our own website but this will be replaced by your site data when
it's integrated.
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Revize Technology Architecture
The Revize Government CMS is a standards-based, open architecture software
product without any proprietary restrictions. Revize uses leading technologies to
avoid integration problems with existing systems and comes complete with its own
Integrated Publishing Engine, Embedded Relational DB, JSP/Servlet Engine, and
Application Server.
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Revize Project Team
Revize understands the importance of having a talented and experienced staff. We
are proud of our well-respected team of top notch experts in the field of government
website design, development, analysis, content management, training and support.
From the first creative concepts through to the design phases, and from site launch
to training of personnel and continued support of your website project, we have the
right group of seasoned professionals to work with you through the website process
and beyond. We are pleased to introduce them:
Thomas Jean
Project Manager
As a project manager, Thomas has managed many award-winning website projects
for our clients, including Des Moines, IA - Arcadia, CA - Largo, FL - Oswego County,
NY - Kentwood, MI! Thomas has brought to Revize a very special skill set. Not only
does he manage some of our highest priority projects, he is also a genuine subject
matter expert when it comes to the inner workings of government. As an elected
Township Trustee in a Michigan Township, he knows the advantages that come with
modernizing the way government does business. With his unique background and
education from one of the nation's top universities, Thomas has managed nearly
Thomas is uniquely experienced to give an honest and accurate assessment of your
community's website needs.
• Philosophy: Learn as much as possible about our clients and use that
knowledge to help build an amazing website.
• Education: BA degree in Political Science from University of Michigan;
• Expertise: Government procedure, special projects, public affairs, community
development.
• Role on your website project: Project Manager
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Joseph J Nagrant
Business Development Director
Joseph is an accomplished professional internet and website design consultant with
more than 20 years of successful business development and account management
leadership experience. He has worked with well over 400 townships, cities, counties,
educational institutions, companies, and non-profit organizations. He's a foremost
expert in translating technical solutions into compelling living websites and other
online community building opportunities. Additionally, he is a board member for Mott
Community College (Flint, MI) MTEC Center, IT Advisory Council, Education Advisory
Group. He also participates in many government discussions regarding the Internet
for government use, including being a frequent guest on WDET (NPR) public radio
and in The Detroit News. He has an excellent reputation for building and sustaining
effective, long lasting client relationships.
• Philosophy: "Put yourself in the client's shoes and do what is best for them."
• Education: BS in Electrical Engineering, Lawrence Tech University, MS in Business,
Central Michigan University.
• Expertise: 29+ years of project, sales and marketing experience with government,
education, corporate, and non-profit organizations.
• Role on your website project: Supervisor of account management between client
and project team.
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Ray Akshaya
Technical Director
Ray has 20+ years of extensive technical experience with internet and website
solutions. He has worked on hundreds of government, non-profit and educational
websites and has a keen eye for web visitor requirements, information architecture,
and usability. He is also a long-time veteran of Revize Software Systems and our
clients enjoy working with him. In his career, he has deployed and/or assisted with
technical solutions for more than 500 websites. When working on a project, Ray
always visualizes himself in the client's chair at the closing stages of the project and
makes sure that all decisions made on a project are in alignment with the client's
vision and best practices for developing the system.
• Philosophy: "Work Hard, Help People and Live Honest."
• Education: MS in Engineering Science, Louisiana State University, Baton Rouge
Expertise: Client Management, Project Management, Technology Development for
CMS & Web Apps
• Role on your website project: Technical Director
Samir Alley
Creative Director
Samir has more than a decade of experience in managing web site design projects.
He has deployed 360+ municipal websites and has a solid background in web design
and the latest web technologies. Formerly with Google, Samir is a leader equipped to
handle any kind of sophisticated web project. He is an exceptional communicator
with an innate listening skill that gives him the ability to understand and deploy a
client's unspoken needs. Samir's blend of creativity, proficiency, and technical
knowledge is unsurpassed in the industry.
• Philosophy: "Empathy, Focus, and... Impute"
Expertise: Web Project Management - Adobe Design Premium CS5.5: Photoshop,
Illustrator, InDesign, Flash, DreamWeaver, Fireworks, HTML, CSS, CSS3, SEC, PHP,
JavaScript, MySQL, JQuery and HTML5.
• Role on your website project: Graphic design of website and backup support.
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Denise Brazier
Project Manager/Trainer
Denise is an educator by nature. Her 20 years of experience in the public school
system has made her a master of engaging participants during training. She
effortlessly builds effective relationships with all clients. Denise has served as
Advisory Counselor, Coordinator, Publicity Director, and Project Manager for several
organizations in the education, non-profit and public sectors. She has been
appointed to the state's quality committee evaluating organizational policies and
procedures for recognition.
• Philosophy: "Always explain things in the terms of your audience to ensure their
understanding"
• Education & Training: MS in the Art of Education from Marygrove College.
Certification in Secondary Education
Expertise: Training, education, teaching, public affairs and project management.
Role on your website project: Trainer for the Content Management toolset and
project manager
Did you know?
Revize will put together a project team based on the unique needs of your project!
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Revize Quote
Phase 1: Project Planning and Analysis, SOW $2,500
Phase 2: Discovery & Design from scratch - $9,500
One concept, unlimited rounds of changes, home page template and inner
page design and layout, includes Responsive Web Design for great viewing on
any size handheld internet viewing device complete with pictures and no need
to zoom in on the text! Includes departmental mockup.
Phase 3 & 4: HTML Development & Revize CMS Enabling - $15,600
Set-up all CMS modules listed on the following page with linking to any
additional 3rd party web application. You also receive all updates to all CMS
modules for the life of your Revize relationship. And you own the technology,
design and content!
Phase 5: QA Testing and Custom Development $4,800
Phase 6: Site map development and content migration $9,700
Best practices migration according to new sitemap including spell checking
and style corrections - up to 3,000 webpages and documents
Phase 7: Content editing and site administration training $2,900
Phase 8: Go live! Included
Annual tech support, CMS software updates (unlimited users), and website $8,900
health checks. website hosting included (Unlimited storage space):
Grand Total (1st year) $53,900
Second year and onward investment` $8,900/year
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Add Alternate - Intranet
Included: Cloned Page Intranet Free
Add On: Custom Design Intranet (ex: www.burlingameintranet.org) $9,500
Options
Revize provides a free website redesign during year four of service!
Optional Payment Plan - Three Year Payment Breakdown - Interest Free
Year 1:
1/3rd of project costs + Annual Hosting, Support, Maintenance
Year 2:
1/3rd of project costs + Annual Hosting, Support, Maintenance
Year 3:
1/3rd of project costs + Annual Hosting, Support, Maintenance
Year 4:
Annual Hosting, Support, Maintenance (Optional)
Includes Free Redesign
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Included Features
The Following Applications & Features will be integrated into Your Website:
In addition to the Government Content Management System that enables non-
technical staff to easily and quickly create/update content in the new web site,
Revize provides a suite of applications and features specifically designed for
municipalities. All of those apps and features are fully described in the following
section. The applications and features are grouped into five categories:
• Citizen's Communication Center Apps
• Citizen's Engagement Center Apps
• Staff Productivity Apps
• Site Administration and Security Features
• Mobile Device and Accessibility Features
Citizen's Communication Center Apps
• Notification Center with Text/Email Alerts
• Bid Posting
• Document Center
• Email Notify
• FAQs
• Job Posting
• Multi -use Business Directory
• News Center with Facebook/Twitter Integration
• Online Forms
• Photo Gallery
• Quick Link Buttons
• Revize Web Calendar
• "Share This" Social Media Flyout App
• Sliding Feature Bar
• Language Translator
Citizen's Engagement Center Apps
• Citizen Request Center with Captcha
• Public Service Request
• Online Interactive Forms (Public Records Request App)
• Citizen Connect (Community Blog)
• Online Bill Pay
• RSS Feed
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Staff Productivity Apps
• Agenda Posting Center
• Job Posting App
• Image Manager
• iCal Integration
• Intranet
• Link Checker
• Menu Manager
• Online Form Builder
• Staff Directory
• Website Content Archiving
• Website Content Scheduling
Site Administration and Security Features
• Audit Trail
• Auto Site Map Generator
• History Log
• URL Redirect Setup
• Roles and Permission -based Security Mode
• Secure Site Gateway
• Unique Login/Password for each Content Editor
• Web Statistics and Analytics
• Workflows by Department
Mobile Device and Accessibility Features
• Font Size Adjustment
• Alt -Tags
• Responsive Website Design (RWD)
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Revize Support Incudes
• 8 AM - 8PM EST Phone Support (Monday thru Fridz
• 24X7X365 Portal and Email Support
• Staff provides assistance and answers all questions
• Dedicated support staff
• New/existing user training
• Free Training Refreshers
• Video tutorials and online training manual
• Automatic integration of enhancements
• E -Newsletter Module support
• Automatic upgrade of CMS modules, such as
Calendar, Document Center, etc.
• Four major CMS upgrades per year
• Software and modules upgrades (automatic
install)
• Server hardware and OS upgrades
• Immediate bug fixes/patches
• Round the clock server monitoring
• Data Center Network upgrades
• Security and antivirus software upgrades
• Firewall and router upgrades
• Bandwidth and network infrastructure upgrades
• Remote backup of all website assets
• Tape backup of all website assets
• Quarterly Newsletters on major feature updates
• Regular webinars on CMS features and usage
Did you know?
Revize updates your Content Management System an average of 4 times per year!
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The Government Website Experts
Thank you
For Considering Revize
Prepared by Thomas J. Jean
150 Kirts Blvd. Troy, MI 48084
Ph: 248-269-9263 x8035 Fax: 866-346-8880
www.revize.com
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Attachment C
Resolution No. 2023-01
RESOLUTION NO. 2023-01
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
ROSEMEAD, CALIFORNIA, AMENDING THE FISCAL YEAR 2022-23
BUDGET AND AUTHORIZING A SUPPLEMENTAL APPROPRIATION
FROM THE STATE AND LOCAL FISCAL RECOVERY FUND RESERVE
IN THE AMOUNT OF $53,900 TO FUND THE WEBSITE DESIGN AND
CONTENT MANAGEMENT SYSTEM PROJECT
WHEREAS, the City Council adopted the Fiscal Year 2022-23 Operating and Capital
Improvement Program budgets on June 14,2022; and
WHEREAS, the Fiscal Year 2022-23 budget did not include funding for a full redesign of
the City's website (www.cityofrosemead.org); and
WHEREAS, on September 29, 2022, the City published Bid No. 2022-20 requesting
proposals from qualified vendors to redesign the City's website; and
WHEREAS, the City has selected Revize, LLC as the most qualified bidder and desires
to award a contract in the amount of $89,500; and
WHEREAS, sufficient funding is not available in the City's adopted Fiscal Year 2022-23
budget thus requiring a supplemental budget appropriation in the amount of $53,900 to fund the
first year cost of the project, including design and implementation; and
WHEREAS, amendments must periodically be made to the budget to conform to changed
circumstances following adoption of the budget; and
WHEREAS, the revised appropriation constitutes an update to the Fiscal Year 2022-23
budget approved pursuant to Resolution No. 2022-38.
THE ROSEMEAD CITY COUNCIL HEREBY RESOLVES AS FOLLOWS:
SECTION 1: The City Council hereby approves a supplemental appropriation in the
amount of Fifty -Three Thousand Nine Hundred Dollars ($53,900) in unrestricted fund balance in
Fund 233 State and Local Fiscal Recovery Funds — Revenue Loss to fund the total cost of the
Website Design and Content Management Services project.
SECTION 2: The City Clerk shall certify the adoption of this Resolution.
[signatures on next page]
PASSED, APPROVED AND ADOPTED this 10th day of January, 2023.
Sean Dang, Mayor
APPROVED AS TO FORM: ATTEST:
Rachel H. Richman, City Attorney Ericka Hernandez, City Clerk
STATE OF CALIFORNIA
COUNTY OF LOS ANGELES
CITY OF ROSEMEAD
I, Ericka Hernandez, City Clerk of the City Council of the City of Rosemead, California,
do hereby certify that the foregoing City Council Resolution No. 2023-01 was duly adopted by the
City Council of the City of Rosemead, California, at a regular meeting thereof held on the 10th
day of January, 2023, by the following vote, to wit:
AYES:
NOES:
ABSENT:
ABSTAIN:
Ericka Hernandez, City Clerk
Attachment D
Professional Services Agreement
PROFESSIONAL SERVICES AGREEMENT
WEBSITE DESIGN AND CONTENT MANAGEMENT SERVICES
REVIZE, LLC
1. PARTIES AND DATE.
This Agreement is made and entered into this January 10, 2023 (Effective Date)
by and between the City of Rosemead, a municipal organization organized underthe laws
of the State of California with its principal place of business at 8838 E. Valley Blvd.,
Rosemead, California 91770 ("City") and Revize, LLC with its principal place of business
at 150 Kirts Blvd., Troy, Michigan, 48084 ("Consultant'). City and Consultant are
sometimes individually referred to herein as "Party" and collectively as "Parties."
2. RECITALS.
2.1 Consultant.
Consultant desires to perform and assume responsibility for the provision of certain
professional services required by the City on the terms and conditions set forth in this
Agreement. Consultant represents that it is experienced in providing Website Design and
Content Management Services to public clients, is licenced in the State of California and
is familiar with the plans of City.
2.2 Project.
City desires to engage Consultant to render Website Design and Content
Management Services ("Services") as set forth in this Agreement.
3. TERMS.
3.1 Scope of Services and Term.
of
ses and agrees to
furnish to the City General
matterials, Soolsc equipment, ltseryces, ant land incidental and
customary work necessary to fully and adequately supply the Website Design and
Content Management Services necessary for the City, herein referred to a "Services".
The Services are more particularly described in Exhibit "A" attached hereto and
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incorporated herein by reference. All Services shall be subject to, and performed in
accordance with, this Agreement, the exhibits attached hereto and incorporated herein
by reference, and all applicable local, state and federal laws, rules and regulations.
3.1.2 Term. The term of this Agreement shall be for a five (5) year time
period from Effective date through January 9, 2028, unless earlier terminated as provided
herein. Consultant shall complete the Services within the term of the Agreement, and
shall meet any other established shcedules and deadlines.
3.2 Responsibilities of Consultant.
3.2.1 Control and Payment of Subordinates; Independent Contractor. The
Services shall be performed by Consultant or under its supervision. Consultant will
determine the means, methods and details of performing the Services subject to the
requirements of this Agreement. City retains Consultant on an independent contractor
basis and not as an employee. Consultant retains the right to perform similar or different
services for others during the term of this Agreement. Any additional personnel
performing the Services under this Agreement on behalf of Consultant shall also not be
employees of City and shall at all times be under Consultant's exclusive direction and
control. Consultant shall pay all wages, salaries, and other amounts due such personnel
in connection with their performance of Services under this Agreement and as required
by law. Consultant shall be responsible for all reports and obligations respecting such
additional personnel, including, but not limited to: social security taxes, income tax
withholding, unemployment insurance, disability insurance, and workers' compensation
insurance.
3.2.2 Schedule of Services. Consultant shall perform the Services
expeditiously, within the term of this Agreement. Consultant represents that it has the
professional and technical personnel required to perform the Services in conformance
with such conditions. In order to facilitate Consultant's conformance with the Schedule,
City shall respond to Consultant's submittals in a timely manner. Upon request of City,
Consultant shall provide a more detailed schedule of anticipated performance to meet the
Schedule of Services.
3.2.3 Conformance to Applicable Requirements. All work prepared by
Consultant shall be subject to the approval of City.
3.2.4 Substitution of Key Personnel. Consultant has represented to City
that certain key personnel will perform and coordinate the Services under this Agreement.
Should one or more of such personnel become unavailable, Consultant may substitute
other personnel of at least equal competence upon written approval of City. In the event
that City and Consultant cannot agree as to the substitution of key personnel, City shall
be entitled to terminate this Agreement for cause. As discussed below, any personnel
who fail or refuse to perform the Services in a manner acceptable to the City, or who are
determined by the City to be uncooperative, incompetent, a threat to the adequate or
timely completion of the Project or a threat to the safety of persons or property, shall be
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promptly removed from the Project by the Consultant at the request of the City.
3.2.5 City's Representative. The City hereby designates the City
Manager, or his or her designee, to act as its representative for the performance of this
Agreement ("City's Representative"). City's Representative shall have the power to act
on behalf of the City for all purposes under this Agreement. Consultant shall not accept
direction or orders from any person other than the City's Representative or his or her
designee.
3.2.6 Consultant's Representative. Consultant will designate to act as its
representative for the performance of this Agreement ("Consultant's Representative").
Consultant's Representative shall have full authority to represent and act on behalf of the
Consultant for all purposes under this Agreement. The Consultant's Representative shall
supervise and direct the Services, using his/her best skill and attention, and shall be
responsible for all means, methods, techniques, sequences and procedures and for the
satisfactory coordination of all portions of the Services under this Agreement.
nation of Services:
City staff in the perforrmandcle of Services a d shall be available closelyultant agrees to work e
available to City's staff, consultants
ts
and other staff at all reasonable times.
3.2.8 Standard of Care; Performance of Employees: Consultant shall
perform all Services under this Agreement in a skillful and competent manner, consistent
with the standards generally recognized as being employed by professionals in the same
discipline in the State of California. Consultant represents and maintains that it is skilled
in the professional calling necessary to perform the Services. Consultant warrants that
all employees and subcontractors shall have sufficient skill and experience to perform the
Services assigned to them. Finally, Consultant represents that it, its employees and
subcontractors have all licenses, permits, qualifications and approvals of whatever nature
that are legally required to perform the Services, including a City Business License, and
that such licenses and approvals shall be maintained throughout the term of this
Agreement. As provided for in the indemnification provisions of this Agreement,
Consultant shall perform, at its own cost and expense and without reimbursement from
the City, any services necessary to correct errors or omissions which are caused by the
Consultant's failure to comply with the standard of care provided for herein.
3.2.9 Laws and Regulations. Consultant shall keep itself fully informed of
and in compliance with all local, state and federal laws, rules and regulations in any
manner affecting the performance of the Project or the Services, including all Cal/OSHA
requirements, and shall give all notices required by law. Consultant shall be liable for all
violations of such laws and regulations in connection with Services. If the Consultant
performs any work knowing it to be contrary to such laws, rules and regulations and
without giving written notice to the City, Consultant shall be solely responsible for all costs
arising therefrom. Consultant shall defend, indemnify and hold City, its officials, directors,
officers, employees and agents free and harmless, pursuant to the indemnification
provisions of this Agreement, from any claim or liability arising out of any failure or alleged
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failure to comply with such laws, rules or regulations.
3.2.10 Insurance: Consultant shall maintain prior to the beginning
of and for the duration of this Agreement insurance coverage as specified in Exhibit "B"
attached to and part of this agreement.
3.2.11 Safety: Contractor shall execute and maintain its work so as
to avoid injury or damage to any person or property. In carrying out its Services, the
Consultant shall at all times be in compliance with all applicable local, state and federal
laws, rules and regulations, and shall exercise all necessary precautions for the safety of
employees appropriate to the nature of the work and the conditions under which the work
is to be performed. Safety precautions as applicable shall include, but shall not be limited
to: (A) adequate life protection and life saving equipment and procedures; (B) instructions
in accident prevention for all employees and subcontractors, such as safe walkways,
scaffolds, fall protection ladders, bridges, gang planks, confined space procedures,
trenching and shoring, equipment and other safety devices, equipment and wearing
apparel as are necessary or lawfully required to prevent accidents or injuries; and (C)
adequate facilities for the proper inspection and maintenance of all safety measures.
3.3 Fees and Payments.
3.3.1 Compensation. Consultant shall receive compensation, including
authorized reimbursements, for all Services rendered under this Agreement and shall not
exceed Eighty -Nine Thousand Five Hundred Dollars ($89,500) as listed in Exhibit A.
Extra Work may be authorized in writing, as described below, and will be compensated
at the rates and manner set forth in this Agreement.
3.3.2 Payment of Compensation. Consultant shall submit to City a monthly
itemized statement which indicates work completed and Services rendered by
Consultant. The statement shall describe the amount of Services and supplies provided
since the initial commencement date, or since the start of the subsequent billing periods,
as appropriate, through the date of the statement. City shall, within 45 days of receiving
such statement, review the statement and pay all approved charges thereon.
3.3.3 Reimbursement for Expenses: Consultant shall not be reimbursed
for any expenses unless authorized in writing by City.
3.3.4 Extra Work: At any time during the term of this Agreement, City may
request that Consultant perform Extra Work. As used herein, "Extra Work" means any
work which is determined by City to be necessary for the proper completion of the Project,
but which the parties did not reasonably anticipate would be necessary at the execution
of this Agreement. Consultant shall not perform, nor be compensated for, Extra Work
without written authorization from City's Representative.
3.3.5 Prevailing Wages: Consultant is aware of the requirements of
California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code
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of Regulations, Title 8, Section 1600, et seq., ("Prevailing Wage Laws"), which require the
payment of prevailing wage rates and the performance of other requirementson "public
works" and "maintenance" project, as defined by the Prevailing Wage Laws, and if the
total compensation is $1,000 or more, Consultant agrees to fully comply with such
Prevailing Wage Laws. City shall provide Consultant with a copy of the prevailing rates
of per diem wages in effect at the commencement of this Agreement. Consultant shall
make copies of the prevailing rates of per diem wages for each craft; classification or type
of worker needed to execute the Services available to interested parties upon request,
and shall post copies at the Consultant's principal place of business and at the project
site. Consultant shall defend, indemnify and hold the City, its elected officials, officers,
employees and agents free and harmless from any claim or liability arising out of any
failure or alleged failure to comply with the Prevailing Wage Laws.
3.4 Accounting Records.
3.4.1 Maintenance and Inspection: Consultant shall maintain complete
and accurate records with respect to all costs and expenses incurred under this
Agreement. All such records shall be clearly identifiable. Consultant shall allow a
representative of City during normal business hours to examine, audit, and make
transcripts or copies of such records and any other documents created pursuant to this
Agreement. Consultant shall allow inspection of all work, data, documents, proceedings,
and activities related to the Agreement for a period of three (3) years from the date of final
payment under this Agreement.
3.5 General Provisions.
3.5.1 Termination of Agreement.
3.5.1.1 Grounds for Termination: City may, by written notice
to Consultant, terminate the whole or any part of this Agreement at any time and without
cause by giving written notice to Consultant of such termination, and specifying the
effective date thereof, at least seven (7) days before the effective date of such termination.
Upon termination, Consultant shall be compensated only for those services which have
been adequately rendered to City, and Consultant shall be entitled to no further
compensation. Consultant may not terminate this Agreement except for cause.
3.5.1.2 Effect of Termination: If this Agreement is terminated
as provided herein. City may require Consultant to provide all finished or unfinished
Documents/ Data and other information of any kind prepared by Consultant in connection
with the performance of Services under this Agreement. Consultant shall be required to
Provide such document and other information within fifteen (15) days of the request.
3.5.1.3 Additional Services: In the event this Agreement is
terminated in whole or in part as provided herein, City may procure, upon such terms and
in such manner as it may determine appropriate, services similar to those terminated.
3.5.2 Delivery of Notices. All notices permitted or required under this
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Agreement shall be given to the respective parties at the following address, or at such
other address as the respective parties may provide in writing for this purpose:
CONSULTANT:
Revize, LLC
150 Kirts Blvd.
Troy, MI 48084
Attn: Thomas Jean
Tel: (248) 269-9263
CITY:
City of Rosemead
8838 E. Valley Boulevard
Rosemead, CA 91770
Attn: City Manager
Such notice shall be deemed made when personally delivered or when mailed,
forty-eight (48) hours after deposit in the U.S. Mail, first class postage prepaid and
addressed to the party at its applicable address. Actual notice shall be deemed adequate
notice on the date actual notice occurred, regardless of the method of service.
3.5.3 Ownership of Materials and Confidentiality.
3.5.3.1 Documents & Data; Licensing of Intellectual Property:
This Agreement creates a non-exclusive and perpetual license for City to copy, use,
modify, reuse, or sublicense any and all copyrights, designs, and other intellectual
property embodied in plans, specifications, studies, drawings, estimates, and other
documents or works of authorship fixed in any tangible medium of expression, including
but not limited to, physical drawings or data magnetically or otherwise recorded on
computer diskettes, which are prepared or caused to be prepared by Consultant under
this Agreement ("Documents &Data"). Consultant shall require all subcontractors to
agree in writing that City is granted a non-exclusive and perpetual license for any
Documents & Data the subcontractor prepares under this Agreement. Consultant
represents and warrants that Consultant has the legal right to license any and all
Documents & Data. Consultant makes no such representation and warranty in regard to
Documents & Data which were prepared by design professionals other than Consultant
or provided to Consultant by the City. City shall not be limited in any way in its use of the
Documents and Data at any time, provided that any such use not within the purposes
intended by this Agreement shall be at City's sole risk.
3.5.3.2 Confidentiality. All ideas, memoranda, specifications,
plans, procedures, drawings, descriptions, computer program data, input record data,
written information, and other Documents and Data either created by or provided to
Consultant in connection with the performance of this Agreement shall be held
confidential by Consultant. Such materials shall not, without the prior written consent of
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City, be used by Consultant for any purposes other than the performance of the Services.
Nor shall such materials be disclosed to any person or entity not connected with the
performance of the Services or the Project. Nothing furnished to Consultant which is
otherwise known to Consultant or is generally known, or has become known, to the
related industry shall be deemed confidential. Consultant shall not use City's name or
insignia, photographs of the Project, or any publicity pertaining to the Services or the
Project in any magazine, trade paper, newspaper, television or radio production or other
similar medium without the prior written consent of City.
3.5.4 Cooperation; Further Acts: The Parties shall fully cooperate with one
another, and shall take any additional acts or sign any additional documents as may be
necessary, appropriate or convenient to attain the purposes of this Agreement.
3.5.5 Attorney's Fees: If either party commences an action against the
other party, either legal, administrative or otherwise, arising out of or in connection with
this Agreement, the prevailing party in such litigation shall be entitled to have and recover
from the losing party reasonable attorney's fees and all costs of such action.
3.5.6 Indemnification: To the fullest extent permitted by law, Consultant
shall defend, indemnify and hold the City, its officials, officers, employees, volunteers and
agents free and harmless from any and all claims, demands, causes of action, costs,
expenses, liability, loss, damage or injury, in law or equity, to property or persons,
including wrongful death, in any manner arising out of or incident to any alleged acts,
omissions or willful misconduct of Consultant, its officials, officers, employees, agents,
consultants and contractors arising out of or in connection with the performance of the
Services, the Project or this Agreement, including without limitation the payment of all
consequential damages and attorneys fees and other related costs and expenses.
Consultant shall defend, at Consultant's own cost, expense and risk, any and all such
aforesaid suits, actions or other legal proceedings of every kind that may be brought or
instituted against City, its directors, officials, officers, employees, agents or volunteers.
Consultant shall pay and satisfy any judgment, award or decree that may be rendered
against City or its directors, officials, officers, employees, agents or volunteers, in any
such suit, action or other legal proceeding. Consultant shall reimburse City and its
directors, officials, officers, employees, agents and/or volunteers, for any and all legal
expenses and costs incurred by each of them in connection therewith or in enforcing the
indemnity herein provided. Consultant's obligation to indemnify shall not be restricted to
insurance proceeds, if any, received by the City, its directors, officials officers, employees,
agents or volunteers.
of the parties with resg
pecttore e hensubject t: This matternhereof, ent Land ains t supersedes he entire gall prior
negotiations, understandings or agreements. This Agreement may only be modified by
a writing signed by both parties.
3.5.8 Governing Law: This Agreement shall be governed by the laws of
the State of California. Venue shall be in Los Angeles County.
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3.5.9 Time of Essence: Time is of the essence for each and every
provision of this Agreement.
3.5.10 City's Right to Employ Other Consultants: City reserves right to
employ other consultants in connection with this Project.
3.5.11 Successors and Assigns: This Agreement shall be binding on the
successors and assigns of the parties.
3.5.12 Assignment or Transfer: Consultant shall not assign, hypothecate,
or transfer, either directly or by operation of law, this Agreement or any interest herein
without the prior written consent of the City. Any attempt to do so shall be null and void,
and any assignees, hypothecates or transferees shall acquire no right or interest by
reason of such attempted assignment, hypothecation or transfer.
3.5.13 Construction; References; Captions: Since the Parties or their
agents have participated fully in the preparation of this Agreement, the language of this
Agreement shall be construed simply, according to its fair meaning, and not strictly for or
against any Party. Any term referencing time, days or period for performance shall be
deemed calendar days and not work days. All references to Consultant include all
personnel, employees, agents, and subcontractors of Consultant, except as otherwise
specified in this Agreement. All references to City include its elected officials, officers,
employees, agents, and volunteers except as otherwise specified in this Agreement. The
captions of the various articles and paragraphs are for convenience and ease of reference
only, and do not define, limit, augment, or describe the scope, content, or intent of this
Agreement.
3.5.14 Amendment; Modification: No supplement, modification, or
amendment of this Agreement shall be binding unless executed in writing and signed by
both Parties.
3.5.15 Waiver: No waiver of any default shall constitute a waiver of any
other default or breach, whether of the same or other covenant or condition. No waiver,
benefit, privilege, or service voluntarily given or performed by a Party shall give the other
Party any contractual rights by custom, estoppel, or otherwise.
3.5.16 No Third Party Beneficiaries: There are no intended third party
beneficiaries of any right or obligation assumed by the Parties.
3.5.17 Invalidity; Severability: If any portion of this Agreement is declared
invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the
remaining provisions shall continue in full force and effect.
3.5.18 Prohibited Interests: Consultant maintains and warrants that it has
not employed nor retained any company or person, other than a bona fide employee
working solely for Consultant, to solicit or secure this Agreement. Further, Consultant
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warrants that it has not paid nor has it agreed to pay any company or person, other than
a bona fide employee working solely for Consultant, any fee, commission, percentage,
brokerage fee, gift or other consideration contingent upon or resulting from the award or
making of this Agreement. Consultant further agrees to file, or shall cause its employees
or subconsultants to file, a Statement of Economic Interest with the City's Filing Officer
as required under state law in the performance of the Services. For breach or violation
of this warranty, City shall have the right to rescind this Agreement without liability. For
the term of this Agreement, no member, officer or employee of City, during the term of his
or her service with City, shall have any direct interest in this Agreement, or obtain any
present or anticipated material benefit arising therefrom.
3.5.19 Equal Opportunity Employment: Consultant represents that it is an
equal opportunity employer and it shall not discriminate against any subcontractor,
employee or applicant for employment because of race, religion, color, national origin,
handicap, ancestry, sex or age. Such non-discrimination shall include, but not be limited
to, all activities related to initial employment, upgrading, demotion, transfer, recruitment
or recruitment advertising, layoff or termination. Consultant shall also comply with all
relevant provisions of City's Minority Business Enterprise program, Affirmative Action
Plan or other related programs or guidelines currently in effect or hereinafter enacted.
3.5.20 Labor
that it is aware of the provisions of ti
f Sectiont 3700 of the California hereunder,s signature Consultant
Labor lCode which
require every employer to be insured against liability for Workers Compensation or to
undertake self-insurance in accordance with the provisions of that Code, and agrees to
comply with such provisions before commencing the performance of the Services.
3.5.21 Authority to Enter Agreement: Consultant has all requisite power and
authority to conduct its business and to execute, deliver, and perform the Agreement.
Each Party warrants that the individuals who have signed this Agreement have the legal
power, right, and authority to make this Agreement and bind each respective Party.
3.5.22 Counterparts: This Agreement may be signed in counterparts, each
of which shall constitute an original.
3.6 Subcontracting.
3.6.1 Prior Approval Required: Consultant shall not subcontract any
Portion of the work required by this Agreement, except as expressly stated herein, without
prior written approval of City. Subcontracts, if any, shall contain a provision making them
subject to all provisions stipulated in this Agreement.
[Signatures on next page]
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CITY OF ROSEMEAD REVIZE, LLC
By: By: Z 22
City Manager Date /�/
Date
Attest:Name:
Title:
City Clerk Date
[If Corporation, TWO SIGNATURES, President
OR Vice President AND Secretary, AND
CORPORATE SEAL OF CONTRACTOR
REQUIRED]
Approved as to Form: By:
Name: Thomas Jean
Date
City Attorney
Title: Project Manager
EXHIBIT A
PROPOSAL FOR SERVICES/ RATE SCHEDULE/RESUME
Contractor shall provide professional consulting services for Website Design and Content
Management Systems as outlined in Website Proposal for the City of Rosemead attached
hereto as Exhibit "C.
City shall pay consultant an amount not to exceed Eighty -Nine Thousand Five Hundred
Dollars ($89,500) as listed below:
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EXHIBIT B
INSURANCE REQUIREMENTS
Prior to the beginning of and throughout the duration of the Work, Contractor will maintain
insurance in conformance with the requirements setforth below. Contractor will use existing
coverage to comply with these requirements. if that existing coverage does not meet the
requirements set forth here. Contractor agrees to amend, supplement or endorse the existing
coverage to do so. Contractor acknowledges that the insurance coverage and policy limits set forth
in this section constitute the minimum amount of coverage required. Any insurance proceeds
available to City in excess of the limits and coverage required in this agreement and which is
applicable to a given loss. will be available to City.
Contractor shall provide the following types and amounts of insurance:
Commercial General Liability Insurance: Contractor shall maintain commercial general liability
insurance with coverage at least as broad as Insurance Services Office form CG 00 01, in an
amount not less than S 1,000,000 per occurrence, $2,000,000 general aggregate, for bodily injury,
personal injury, and property damage. The policy must include contractual liability that has not
been amended. Any endorsement restricting standard ISO "insured contract" language will not be
accepted.
[Automobile Liability Insurance Intentionally Ommitted]
Workers Compensation on a state -approved policy form providing statutory benefits as required
by law with employer's liability limits no less than 51,000,000 per accident or disease.
Contractor shall submit to Agency, along with the certificate of insurance, a Waiver of Subrogation
endorsement in favor of Agency, its officers, agents, employees and volunteers.
Excess or Umbrella Liabiliq Insurance (Over Primary) if used to meet limit requirements, shall
Provide coverage at least as broad as specified for the underlying coverages. Contractor shall
obtain and maintain an umbrella or excess liability insurance policy with limits that will provide
bodily injury. personal injury and property damage liability coverage at least as broad as the
primary coverages set forth above, including commercial general liability, automobile liability,
and employer's liability. Such policy or policies shall include the following terms and conditions:
A drop down feature requiring the policy to respond if any primary insurance that would
otherwise have applied proves to be uncollectible in whole or in part for any reason;
• Pay on behalf of wording as opposed to reimbursement;
Concurrency of effective dates with primary policies; and
Policies shall "follow form" to the underlying primary policies.
Insureds under primary policies shall also be insureds under the umbrella or excess
policies.
Professional Liability or Errors and Omissions Insurance as appropriate shall be written on a policy
form coverage specillcalh designed to protect against acts, errors or omissions of the Contractor
and "Covered Professional Services" as designated in the policy must specifically include work
performed under this agreement. The policy limit shall be no less than 51,000,000 per claim and
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in the aggregate. The policy must "pay on behalf of the insured and must include a provision
establishing the insurer's duty to defend. The policy retroactive date shall be on or before the
effective date of this agreement.
Requirements not limiting: Requirements of specific coverage features or limits contained in this
Section are not intended as a limitation on coverage, limits or other requirements, or a waiver of
any coverage normally provided by any insurance. Specific reference to a given coverage feature
is for purposes of clarification only as it pertains to a given issue and is not intended by any party
or insured to be all inclusive, or to the exclusion of other coverage, or a waiver of any type. If the
Consultant maintains higher limits than the minimums shown above, the Agency requires and shall
be entitled to coverage for the higher limits maintained by the Consultant. Any available insurance
proceeds in excess of the specified minimum limits of insurance and coverage shall be available
to the Agency.
Insurance procured pursuant to these requirements shall be written by insurers that are admitted
carriers in the state of California and with an A.M. Bests rating of A- or better and a minimum
financial sive VIL
General conditions pertaining to provision of insurance coverage by Contractor. Contractor and
City agree to the following with respect to insurance provided by Contractor:
I. Contractor agrees to have its insurer endorse the third -party general liability coverage
required herein to include as additional insureds City, its officials, employees and agents,
using standard ISO endorsement No. CG 2010. Contractor also agrees to require all
contractors, and subcontractors to do likewise.
2. No liability insurance coverage provided to comply with this Agreement shall prohibit
Contractor, or Contractor's employees, or agents, from waiving the right of subrogation
prior to a loss. Contractor agrees to waive subrogation rights against City regardless of the
applicability of any insurance proceeds, and to require all contractors and subcontractors
to do likewise.
3. All insurance coverage and limits provided by Contractor and available or applicable to
this agreement are intended to apply to the full extent of the policies. Nothing contained in
this Agreement or any other agreement relating to the City or its operations limits the
application of such insurance coverage.
4. None of the coverages required herein will be in compliance with these requirements if
they include any limiting endorsement of any kind that has not been first submitted to City
and approved of in writing.
S. No liability policy shall contain any provision or definition that would serve to eliminate
so-called "third party action over" claims, including any exclusion for bodily injury to an
employee of the insured or of any contractor or subcontractor.
6. All coverage types and limits required are subject to approval, modification and additional
requirements by the City, as the need arises. Contractor shall not make any reductions in
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scope of coverage (e.g. elimination ofcontractual liability or reduction of discovery period)
that may affect City's protection without City's prior written consent.
7. Proof of compliance with these insurance requirements, consisting of certificates of
insurance evidencing all of the coverages required and an additional insured endorsement
to Contractor 's general liability policy. shall be delivered to City at or prior to the
execution of this Agreement. In the event such proof of any insurance is not delivered as
required, or in the event such insurance is canceled at any time and no replacement
coverage is provided, City has the right, but not the duty, to obtain any insurance it deems
necessary to protect its interests under this or any other agreement and to pay the premium.
Any premium so paid by City shall be charged to and promptly paid by Contractor or
deducted from sums due Contractor, at City option.
8. Certificate(s) are to reflect that the insurer will provide 30 days notice to City of any
cancellation ofcoverage. Contractor agrees to require its insurer to modify such certificates
to delete any exculpatory wording stating that failure of the insurer to mail written notice
of cancellation imposes no obligation, or that any party will "endeavor" (as opposed to
being required) to comply with the requirements of the certificate.
9. It is acknowledged by the parties of this agreement that all insurance coverage required to
be provided by Contractor or any subcontractor, is intended to apply first and on a primary,
noncontributing basis in relation to any other insurance or self-insurance available to City.
10. Contractor agrees to ensure that subcontractors, and any other party involved with the
project who is brought onto or involved in the project by Contractor, provide the same
minimum insurance coverage required of Contractor. Contractor agrees to monitor and
review all such coverage and assumes all responsibility for ensuring that such coverage is
provided in conformity with the requirements of this section. Contractor agrees that upon
request, all agreements with subcontractors and others engaged in the project will be
submitted to Citv for review.
11. Contractor agrees not to self -insure or to use any self-insured retentions or deductibles on
any portion of the insurance required herein and further agrees that it will not allow any
contractor, subcontractor, Architect, Engineer or other entity or person in any way involved
in the performance of work on the project contemplated by this agreement to self -insure its
obligations to City. If Contractor's existing coverage includes a deductible or self-insured
retention, the deductible or self-insured retention must be declared to the City. At that time
the City shall review options with the Contractor, which may include reduction or
elimination of the deductible or self-insured retention, substitution of other coverage, or
other solutions.
12. The City reserves the right at any time during the term ofthe contract to change the amounts
and types of insurance required by giving the Contractor ninety (90) days advance written
notice of such change. I f such change results in substantial additional cost to the Contractor,
the City will negotiate additional compensation proportional to the increased benefit to
City.
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13. For purposes of applying insurance coverage only, this Agreement will be deemed to have
been executed immediately upon any party hereto taking any steps that can be deemed to
be in furtherance of or towards performance of this Agreement.
14. Contractor acknowledges and agrees that any actual or alleged failure on the part of City
to inform Contractor of non-compliance %kith any insurance requirement in no way imposes
any additional obligations on City nor does it waive any rights hereunder in this or any
other re,ard.
15. Contractor will renew the required coverage annually as long as City, or its employees or
agents face an exposure from operations of any type pursuant to this agreement. This
obligation applies whether or not the agreement is canceled or terminated for any reason.
Termination of this obligation is not effective until City executes a written statement to that
effect.
16. Contractor shall provide proof that policies of insurance required herein expiring during
the term of this Agreement have been renewed or replaced with other policies providing at
least the same coverage. Proof that such coverage has been ordered shall be submitted prior
to expiration. A coverage binder or letter from Contractor's insurance agent to this effect
is acceptable. A certificate of insurance and/or additional insured endorsement as required
in these specifications applicable to the renewing or new coverage must be provided to
City within five days of the expiration of the coverages.
17. the provisions of any workers' compensation or similar act will not limit the obligations
of Contractor under this agreement. Contractor expressly agrees not to use any statutory
immunity- defenses under such laws with respect to City, its employees, officials and
agents.
18. Requirements of specific coverage features or limits contained in this section are not
intended as limitations on coverage, limits or other requirements nor as a waiver of any
coverage normally provided by any given policy. Specific reference to a given coverage
feature is for purposes of clarification only as it pertains to a given issue and is not intended
by any party or insured to be limiting or all-inclusive.
19. These insurance requirements are intended to be separate and distinct from any other
provision in this agreement and are intended by the parties here to be interpreted as such.
20.'1'he requirements in this Section supersede all other sections and provisions of this
Agreement to the extent that any other section or provision conflicts with or impairs the
provisions of this Section.
21. Contractor agrees to be responsible for ensuring that no contract used by any party involved
in any way with the project reserves the right to charge City or Contractor for the cost of
additional insurance coverage required by this agreement. Any such provisions are to be
deleted with reference to City. It is not the intent of City to reimburse any third party for
the cost of complying with these requirements. There shall be no recourse against City for
payment of premiums or other amounts with respect thereto.
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Contractor agrees to provide immediate notice to City of any claim or loss against Contractor
arising out of the work performed under this agreement. City assumes no obligation or liability by
such notice, but has the right (but not the duty) to monitor the handling of any such claim or claims
if they are likely to involve City.
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